travel agency software open source

7 Best Free And Open Source Travel Agency Software Solutions

Travel technology is also referred to as hospitality automation or tourism technology. Travel agencies need a specific type of software, each for a particular function. A typical travel agent’s day-to-day operations include scheduling tour, tour program creation, hotel or resort booking, vendor negotiation, consultation services, and finding the best fare to create personalized tours as per the client’s budget.

1. Toogo – https://www.toogonet.com/ 2. B2CSoftware – http://b2csoftware.com/en/software/b2c-tour.asp 3. PHPTravel – https://phptravels.com/ 4. OpenTripPlanner – https://www.opentripplanner.org/ 5. TourWriter – https://www.tourwriter.com/ 6. TripControl – https://www.tripcontrol.net/ 7. TourCMS – https://www.tourcms.com/

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Travel Agency Software: Everything You Need to Know

Key takeaways.

Travel agency software enhances various aspects of the travel business, streamlining processes from booking to financial transactions and customer relations.
The diverse types of travel agency software, tailored for Online Travel Agencies (OTAs), tour operators, and corporate travel managers, provide specialized features to address the unique needs of each segment.
Choosing the right travel agency software, such as PHPTRAVELS, Rezdy, Ezus, Dolphin Dynamics, or Lemax, depends on the specific requirements and focus areas of the travel agency or tour operator, taking into account factors like booking options, content aggregation, back-office features, and payment flexibility.

Technology is vital in reshaping how travel agencies cater to their clients in the ever-evolving travel industry. Travel agency software, a comprehensive solution, streamlines and enhances various aspects of the travel business. This article delves into the definition, growing significance, and the diverse purposes and benefits of modern travel agency software.

Travel agency software constitutes a digital tool suite for agencies, Online Travel Agencies (OTAs), tour operators, and corporate travel managers. It consolidates tasks, from simplifying booking processes to managing itineraries, customer relations, and financial transactions.

The travel sector is a prime example of technology's pervasive influence in the digital transformation era. The necessity for sophisticated solutions arises from the increasing reliance on smartphones, real-time information accessibility, and a shift towards online bookings. Travel agency software emerges as the linchpin, providing agility and efficiency for the modern travel ecosystem.

The software's purpose and benefits are manifold, enhancing efficiency and automation in processes such as booking and payment. It elevates the customer experience through a user-friendly booking process and personalized features like Customer Relationship Management (CRM) and notifications. Addressing global connectivity and content localization needs, it integrates with Global Distribution Systems (GDS) and offers localization options.

Financial transparency and management are crucial, with integrated payment gateways featuring multi-currency support. It streamlines accounting processes, encompassing invoicing and expense tracking. The software facilitates data-driven decision-making through robust reporting and analytics tools, empowering agencies to identify trends and capitalize on opportunities.

Adaptability and scalability are paramount considerations, with the software adjusting to industry trends and regulatory changes. It provides scalability to accommodate the growth of travel agencies and meet their evolving needs.

Travel agency software is more than just a technological accessory; it is an indispensable tool empowering travel professionals to navigate the intricate landscape of modern travel. It ensures efficiency, customer satisfaction, and sustainable growth. As we delve deeper into this software, subsequent exploration will uncover its various types, features, and the best solutions tailored to different travel industry segments.

Types of Travel Agency Software

For Online Travel Agencies (OTAs)

OTAs constitute a distinct sector in the travel industry, necessitating software solutions tailored to their unique requirements. OTAs, digital platforms facilitating online travel service bookings, play a vital role in modern travel, offering a comprehensive solution for efficient trip planning and booking.

Given their digital nature, user-friendly interfaces and mobile responsiveness in OTAs are pivotal. The software must provide a smooth and intuitive experience across various devices, ensuring users can easily navigate the platform for seamless bookings. This responsiveness enhances user satisfaction and aligns with the prevalent trend of mobile-centric travel planning.

Content management integration, mainly through GDS integration, is essential for OTAs. Given diverse travel needs, OTAs heavily rely on a wide range of travel content, including real-time information on flights, hotels, and more. GDS integration enables access to timely and accurate data, ensuring OTAs provide up-to-date information to users.

Considering their global reach, effective content localization is a strategic necessity for OTAs. This involves adapting content to suit diverse regions' and demographics' preferences and languages. Proficient content localization enhances the user experience by making information more accessible and relatable globally, considering language preferences and cultural nuances.

An integral part of travel agency software, BSP-ARC (Billing and Settlement Plan - Airlines Reporting Corporation) supports robust management of airline ticket transactions, including billing and settlement processes. This feature provides control over financial aspects related to air travel bookings.

Travel agency software designed for OTAs should seamlessly align with the dynamic nature of digital travel platforms. It must prioritize user experience, integrate seamlessly with content sources, and effectively address the need to cater to a diverse global audience through adept content localization.

For Tour Operators

Tour operators, important players in the travel industry, necessitate specialized functionalities in their software solutions. The focal point, a robust booking engine, is customized to accommodate the intricacies of tours and activities.

It seamlessly incorporates both B2B and B2C models, allowing for dynamic packaging and flexible pricing strategies. The engine boasts potent search functionality, enabling users to discover and book specific tours effortlessly.

Creating engaging itineraries is a fundamental aspect of a tour operator's business, and the software facilitates this with an intuitive drag-and-drop interface, real-time availability tracking, and the inclusion of destination content.

Effective commission management is imperative for collaborative efforts in the travel industry, with the software supporting automatic commission calculations, integration with financial processes, and customizable document templates.

Essentially, software tailored for tour operators transcends generic functionalities to address the specific needs of creating, managing, and promoting tours and activities. Integrating these features ensures a streamlined and efficient workflow for tour operators in an industry characterized by complexity and competition.

For Corporate Travel Managers

Corporate travel managers have specific requirements within the domain of travel agency software, focusing on features that address policy management, compliance, seamless payment gateway integration supporting multiple currencies, and practical accounting integration for streamlined expense management.

These professionals seek software solutions capable of adeptly handling policy management, ensuring strict adherence to corporate travel policies, and regulatory compliance. Key features encompass policy customization, enforcement mechanisms, and robust reporting functionalities, catering to the unique demands of corporate travel management.

Securing compliance with PCI DSS (Payment Card Industry Data Security Standard) is essential to protect payment card information within the software, establishing and maintaining crucial security standards that safeguard financial transactions and foster trust among users.

Incorporating a payment gateway with multi-currency support is critical for corporate travel managers overseeing global operations. The chosen software must smoothly facilitate transactions in various currencies, offering flexibility and precision in financial processes related to corporate travel expenditures.

Efficient accounting integration is paramount for corporate travel managers seeking seamless expense management. The software should seamlessly integrate with accounting systems, automating invoicing, tracking, and overseeing travel-related expenses. This integration guarantees accuracy, transparency, and a streamlined approach to financial management within corporate travel departments.

Travel agency software designed for corporate travel managers should prioritize features that align with their needs, including robust policy management tools, seamless payment gateway integration with multi-currency support, and efficient accounting integration to enhance the overall efficiency of managing corporate travel expenses.

Features of Travel Agency Software

The features of travel agency software encompass elements that contribute to its effectiveness:

Content Management Integration

Travel agency software has been devised to manage travel-related content such as flights, hotels, car rentals, and activities. The software incorporates an advanced content management system that ensures efficient handling of such content. This feature facilitates users' access to the most current information, which consequently assists them in seamlessly booking their travel arrangements and enjoying a hassle-free experience.

A vital aspect of the software is its emphasis on GDS integration, providing real-time access to availability and pricing information for flights, accommodations, and other travel services. This integration enhances the reliability of the software, offering users accurate and current data during the booking process.

The software also recognizes the importance of content localization, offering tools to adapt content to the preferences, languages, and cultural nuances of different regions and demographics. This approach enhances the user experience, making information more accessible and relatable, ultimately expanding travel agency services' global reach and relevance.

Booking Engine

Booking engines play a pivotal role in facilitating the distribution of travel products online, serving as components for automating processes within travel companies. These engines establish connections between travel consumers and providers, utilizing various interfaces such as websites, mobile applications, or chatbots . They integrate seamlessly with supplier systems, including GDSs, bed banks , consolidators, Property Management Systems (PMSs), and Airline Reservation Systems (ARSs), via travel application programming interfaces (APIs).

Critical features of booking engines encompass the resolution of data inconsistencies, dynamic packaging capabilities, integration with payment gateways, support for multiple languages, and efficient booking management. Collectively, these features contribute to the streamlined and automated handling of travel-related transactions.

The emphasis on a user-friendly booking process underscores the importance of intuitive interfaces and efficient steps to enhance the overall customer experience. Integration with diverse travel services is indispensable for ensuring access to various options and offerings. Furthermore, mobile responsiveness is essential, enabling users to seamlessly navigate, search, and complete bookings on-the-go through mobile devices.

Booking engines are versatile tools within the travel industry, providing automation and efficiency while prioritizing user-friendly design, seamless integration with diverse services, and optimal performance on mobile platforms.

Booking Management

Booking Management is an aspect of optimizing travel operations and systematically improving processes to boost overall efficiency. It encompasses various tasks to ensure a seamless and streamlined experience for travel providers and customers.

Within Booking Management, reservations handling stands out as a critical facet. This entails the organized processing of incoming reservation requests, aiming for accurate recording and management to prevent issues like overbooking when dealing with a high volume of reservations.

Efficiently managing cancellations is another integral part of Booking Management. This involves implementing processes to address customer requests to cancel existing bookings, utilizing automated systems for customer-initiated cancellations, and backend processes to update inventory and financial records accordingly.

Modifications to bookings are common in the travel industry, and effective Booking Management includes mechanisms to handle these changes seamlessly. This could involve allowing customers to modify their bookings online, updating relevant systems, and ensuring accurate reflection of modified information across all platforms.

The use of automation is significant, especially in tasks related to booking confirmation and communication. Automated systems quickly confirm bookings, send customers immediate notifications, and provide essential details. This leads to an improved customer experience and reduces the workload on manual processes, enabling staff to focus on more complex tasks. I have corrected any spelling, grammar, and punctuation errors.

Booking management systems often utilize automated communication features. These features may include pre-travel reminders, booking status updates, and relevant information about the travel experience. Automated communication ensures that customers are well-informed at every stage of their journey, ultimately contributing to their overall satisfaction.

Booking Management is a comprehensive approach to handling reservations, cancellations, modifications, and communication in the travel industry. By streamlining these processes and incorporating automation where possible, travel providers can enhance efficiency and deliver a superior experience to their customers.

Agency Commission Management

Agency Commission Management is a process that focuses on accurately calculating commissions, ensuring a streamlined and transparent system for travel agents. This function is designed to precisely calculate commissions owed to agents based on their contributions, minimizing errors and fostering trust.

The fundamental aspect of Agency Commission Management is its automation of commission calculation, which ensures that agents are fairly compensated for their work. The system's transparency is evident in its comprehensive reporting, which enables agents to gain a clear understanding of their earned commissions. This promotes a collaborative relationship between the agency and its agents, allowing them to work together more effectively.

Furthermore, managing agency commissions usually involves offering incentives to motivate agents to perform better. These incentives could consist of varied commission rates depending on the level of performance, bonuses for surpassing sales targets, or other forms of recognition to encourage outstanding performance. By implementing such structures, travel agencies create a stimulating work environment that inspires agents to excel.

Agency Commission Management prioritizes accuracy, transparency, and incentives to ensure fairness and boost motivation among travel agency agents.

Itinerary Management

Itinerary management is in travel services as it offers tailored travel experiences to meet the diverse preferences of travelers.

A notable feature of Itinerary Management is its real-time updates and communication with travelers. This functionality keeps travelers informed about any changes or additional details related to their itinerary, contributing to a seamless and well-informed travel experience.

Additionally, Itinerary Management emphasizes seamless integration with booking and reservation systems. This integration facilitates the efficient retrieval and updating of information regarding flights, accommodations, and other travel arrangements. It streamlines processes, reduces manual efforts, and minimizes the risk of discrepancies.

Itinerary Management excels in customization, real-time communication, and integration capabilities, enhancing overall efficiency and satisfaction for travelers throughout their journey.

Customer Relationship Management (CRM)

The travel industry increasingly relies on CRM software as a digital assistant for travel agents. Keeping accurate records of important details such as booking history, preferences, and special requests helps manage customer interactions. Travel agents find this tool valuable for various reasons, as it helps them manage their work more efficiently.

CRM assists in organizing and streamlining various tasks, ranging from booking flights and hotels to coordinating tours and transfers. Serving as a digital assistant, it facilitates agents in staying organized, managing bookings, setting reminders, and automating routine processes. This heightened efficiency enables agents to serve a more extensive clientele without compromising service quality.

Communication is a fundamental pillar in the travel industry, with CRM systems playing a pivotal role in keeping customers well-informed. Capable of sending automatic email confirmations, flight updates, and travel tips, CRM software enables personalized customer interactions. This, in turn, allows agents to offer tailored recommendations and ensure a seamless booking process based on individual preferences.

Furthermore, CRM significantly contributes to the establishment and sustenance of customer loyalty. It aids agents in creating and managing loyalty programs by tracking customer points, providing rewards, and issuing personalized discounts or special offers. Email and SMS notifications enhance communication channels, ensuring customers receive timely updates and reinforcing trust, contributing to a positive travel experience.

In the contemporary competitive digital landscape, a well-implemented CRM system provides a distinct advantage for travel agents. Agents can stand out and forge lasting customer relationships by delivering personalized, efficient, and convenient services. Integrating email and SMS notifications within CRM systems is a valuable feature that significantly contributes to effective communication and fosters customized customer interactions.

CRM software transcends being a mere tool for managing bookings; it emerges as a trusted travel companion that assists agents in creating memorable journeys, fostering customer loyalty, and achieving success in a highly competitive industry. The seamless integration of email and SMS notifications within CRM systems adds a layer of sophistication to communication strategies, enhancing the overall customer experience.

Travel Policy Management

Managing travel policies is an important aspect of corporate travel that demands careful attention to compliance requirements. Corporations generally have specific travel policies and guidelines to regulate their employees' travel activities.

These guidelines encompass budget restrictions, preferred vendors, and booking procedures. Travel Policy Management software allows businesses to create customized travel policies based on trip nature, employee roles, and destinations to meet varying corporate needs.

This customization ensures that travel policies are flexible and can be adapted to specific requirements rather than rigidly uniform. Automation is a key feature of Travel Policy Management software, facilitating the automated enforcement of policies within the system.

This includes automated approval processes, expense management, and compliance checks. Automating these aspects allows businesses to streamline the travel process, promptly identify policy violations, and ensure real-time adherence to established guidelines.

The software is a centralized hub for managing and enforcing travel policies, providing administrators with a user-friendly interface to configure and monitor policies effectively. This centralized approach enhances transparency and control over the travel management process, enabling organizations to track compliance, identify areas for improvement, and align travel activities with broader business goals and regulations.

Travel Policy Management entails handling compliance requirements, offering customizable policy settings, and automating policy enforcement through dedicated software. This approach ensures that corporate travel is efficient and conforms to specific guidelines and regulations, contributing to a more controlled and streamlined travel management process.

Payment Gateway Integration

Payment Gateway Integration is a process seamlessly incorporating services for handling payment authorization and processing in online and physical store transactions. As a portal, it ensures a smooth transaction flow between customers and merchants. It employs secure protocols and encryption to safeguard the transfer of transaction data from various sources to payment processors and banks.

This integration encompasses several transaction types, including Authorization, which checks a customer's funds without an actual transfer and is often used for orders with extended processing times.

Capture involves processing a previously authorized payment directing funds to the merchant's account, while sale combines Authorization and capture, which is typical for immediate purchases. Refund is applied to canceled orders, necessitating a refund payment process, and Void is similar but used when funds still need to be captured.

The Payment Processing Flow involves multiple entities, such as the customer, merchant, payment gateway, payment processor, card network (like Visa or Mastercard), and the issuer bank.

This meticulous process ensures secure transaction data encryption, passing through protected channels, verification by the card network and issuer bank, and the eventual transfer of funds to the merchant's account.

Key Features of Payment Gateway Integration include facilitating secure and diverse payment options providing a safe environment for customers to choose from various payment methods for enhanced flexibility and convenience.

Multi-currency support is crucial, allowing transactions in different currencies and catering to businesses with global operations. Additionally, ensuring PCI compliance is fundamental, aligning with industry standards to secure the handling of financial data.

Payment Gateway Integration is a process that prioritizes security, multiple payment options, multi-currency support, and compliance with industry standards. The ultimate goal is to provide customers and merchants with a seamless and reliable payment experience.

Accounting Integration

Effective financial management is vital for businesses, and travel agencies, despite having financial capabilities in reservation tools, often require specialized accounting systems. These systems should cover critical features such as invoicing, payment tracking, expense monitoring, bank reconciliation, PCI DSS compliance, and comprehensive financial analytics and reporting.

One noteworthy solution in this domain is TravelWorks, which offers robust BSP-ARC support and features for group planning. It ensures control over travel agent commissions, even in intricate scenarios, and seamlessly integrates with major GDSs and booking engines.

TravelWorks encompasses reservation and tour management modules, and a CRM module for effective marketing campaigns. It collaborates with various payment gateways, including Square, Stripe, and Global Payments.

Another viable option is Xero, a cross-platform accounting service suitable for small travel businesses. It provides essential features like invoicing, mobile access, bank account connectivity, and secure SSL encryption. Xero's versatility extends to working with over 160 currencies and seamlessly integrating third-party tourism apps.

OnlineInvoices, designed for companies across various sectors, extends its advanced features to travel agencies. It facilitates email invoicing for tourists and partners and accepts payments through credit cards, PayPal, Stripe, or bank transfers. Additionally, OnlineInvoices enables in-depth travel data analysis, identifies popular hotels and attractions, and allows agent task assignments.

In accounting integration, the primary objectives include streamlining financial processes within the software, implementing automated invoicing and expense tracking, and ensuring seamless integration with widely used accounting tools.

Reporting & Analytics

In the context of reporting and analytics, strategically using data-driven insights is pivotal for informed decision-making within the travel business. The ability to extract meaningful conclusions from available data enables businesses to make well-informed choices and develop strategies for optimal outcomes.

Customizable reporting features are integral components of reporting and analytics tools, providing flexibility to meet the specific needs of diverse stakeholders. This adaptability ensures that decision-makers, managers, and other personnel receive information tailored to their roles and requirements, enhancing the analytics platform's usability and effectiveness.

Analytics tools are fundamental to reporting systems, enabling monitoring and evaluating performance metrics. In the dynamic landscape of the travel industry, characterized by a constant evolution in conditions and trends, these tools offer a means to track the success of strategies and identify emerging patterns. This proactive approach to data analysis empowers businesses to stay ahead of the curve and make timely adjustments to enhance overall performance.

Best Travel Agency Software

Selecting the most suitable travel agency software is valuable for the effectiveness and success of travel agencies and tour operators. The appropriate software can simplify operations, improve customer experiences, and contribute to overall business expansion. When searching for travel agency software, consider these key features and factors.

For Travel Agencies and Tour Operators

PHPTRAVELS is a versatile booking engine that offers comprehensive features, including invoicing and reporting capabilities. Its flexibility and modular structure make it an ideal choice for various businesses involved in online travel sales, such as hotels, vacation rentals, cruises, and tour operators.

The platform provides individual components for flight, hotel, car, or tour bookings, allowing seamless integration into existing solutions. Users can enhance their platform with additional modules like CMS, newsletter, and calendar and have the flexibility to choose from major payment gateways. PHPTRAVELS supports currency management, language customization, and page translation, making it suitable for global operations.

PHPTRAVELS is integrated with major players in the travel industry, including Amadeus GDS, Duffel, Kiwi.com, Agoda, and Viator, to ensure seamless connectivity. Businesses can customize the open-source platform and create mobile apps using the provided code. Demos available on the official website showcase the platform's capabilities.

User feedback and testimonials highlight PHPTRAVELS' robust features and adaptability to various travel-related enterprises. Businesses appreciate its open-source nature, enabling personalized development and seamless integrations with key players in the travel distribution sector. Overall, PHPTRAVELS is well-received for its functionality and user-friendly design.

Rezdy is a leading platform tailored for experiential travel, serving the specific needs of tour operators. It offers a comprehensive suite of booking options covering tours, activities, attractions, shuttles, charters, and tickets. While initially designed as a B2B online booking software for tour operators, Rezdy is also valuable for agents specializing in experiential travel.

The platform connects users to diverse content from major aggregators like Viator, Klook, Musement, and Adrenaline, spanning tours, attractions, activities, tickets, transfers, and more. Alongside content aggregation, Rezdy provides essential back-office features, including inventory management, real-time scheduling, rates and price control, invoicing, reporting, and automated guest communications.

Its channel manager enables agents to explore and collaborate with various suppliers, both local and global, offering a broad spectrum of products to travelers.

Rezdy supports bookings in 90 currencies and is pre-connected with popular payment gateways like Stripe, PayPal, Square, and Authorize.net. Notably, it offers the option to process online payments through RezdyPay, an in-house solution designed specifically for tour operators, reducing reliance on external third-party services.

Rezdy provides two avenues for travel sellers to leverage its content and functionality. Users can integrate their existing software with the Rezdy Agent API or embed a booking widget directly into their website. Rezdy also offers a website builder for those who still need one.

Rezdy's key strengths lie in its diverse booking options, content aggregation capabilities, comprehensive back-office features, payment flexibility, and integration options. The platform showcases strong integration capabilities, allowing users to connect seamlessly with the Rezdy Agent API. Rezdy's flexibility and user-friendly features contribute to its ease of use, accommodating experienced tour operators and agents new to experiential travel.

Ezus, a cloud-based travel planning software, caters to agencies, Destination Management Companies (DMCs), and tour operators, focusing on personalized trip and budget creation for individual and group travel and meetings and events. It simplifies the process of crafting tailored offers and itineraries, saving time for businesses.

The platform offers features such as visual trip representation through mini websites, allowing clients to grasp the entire trip at a glance. Supplier consolidation within a personal catalog streamlines management, and dynamic pricing facilitates flexible budget adjustments according to client needs.

Ezus automates trip costing processes, helping agencies adhere to predefined budgets. Additionally, it provides customization options for proposal documents and quotes, ensuring alignment with the agency's unique branding.

Ezus focuses on a user-friendly interface, providing valuable functionalities tailored to the specific needs of travel agencies.

Dolphin Dynamics

Dolphin Dynamics is a comprehensive travel booking platform suitable for travel agencies of all sizes. It offers a range of functionalities, allowing agents to seamlessly book various travel services such as flights, hotels, cars, train and bus tickets, cruises, and insurance.

The platform integrates a robust booking engine with a back-office system, facilitating efficient reservations, sales, and reporting management for different travel services.

Dolphin ensures access to an extensive inventory, including major GDSs, Expedia, Viator, car rental providers, rail booking platforms, low-cost carriers, and airline consolidators. Beyond serving general travel agencies, Dolphin Dynamics provides tailored software solutions for tour operators and travel management companies.

The platform's specialized features for tour operators enhance its capabilities to support and streamline their operations. Additionally, Dolphin Dynamics offers seamless integration with various travel services, allowing users to connect with and provide diverse travel options.

Overall, Dolphin Dynamics is a versatile solution for managing travel bookings, focusing on delivering specialized features for tour-centric businesses and ensuring integration with various travel services.

Lemax is a booking software for travel agencies, tour operators, and DMCs. It caters to B2B and B2C models and integrates seamlessly with major industry players, including Galileo GDS, Hotelbeds, Travco bed banks, GTA, and other third-party suppliers.

The platform allows users to book various travel services, such as flights, hotels, transfers, tours and activities, and cruises efficiently. Notably, Lemax stands out with its advanced feature that enables users to calculate the profitability of itineraries in advance, aiding informed decision-making.

Lemax simplifies creating customized packages and tours by allowing users to combine different travel components effortlessly. It provides functionality to calculate the total price, manage group travel, and assess each itinerary and group's profitability beforehand. Additionally, Lemax includes separate modules for automating sales operations, improving communications with suppliers, and generating insightful reports.

In terms of accounting, Lemax offers a range of features. The platform seamlessly integrates with various financial software solutions for users requiring more advanced accounting capabilities. It comes preconnected with QuickBooks and Oracle ERP for enhanced accounting functionalities.

Lemax's strengths lie in its advanced profitability calculation feature, allowing users to assess the profitability of itineraries and groups in advance. Its customization and package creation capabilities offer flexibility to tailor packages and tours to specific requirements.

Lemax is designed to scale with the growing needs of agencies, ensuring its scalability and flexibility to accommodate increased demand and evolving requirements.

Travefy is a platform designed by travel professionals for tour operators, travel advisors, DMCs, and host travel agencies. It allows brands to create personalized trips for their clients using a drag-and-drop interface. The platform imports detailed itineraries with visuals from various suppliers and connects to a city guide network that covers almost 50,000 points of interest worldwide.

Travefy delivers a comprehensive travel planning and management platform comprising an internal content database, photo library, mobile app, and web link for easy itinerary access. It allows users to share their itineraries with others via email in PDF format, ensuring convenience and efficiency. Additionally, Travefy's customizable CRM is tailored to meet unique travel business needs, and its optimization of trip details provides effective sharing on social media platforms.

Travefy stands out in the realm of travel technology with its dedicated focus on providing a user-friendly booking engine. The platform places a premium on simplicity and ease of use, recognizing the critical importance of delivering a seamless booking experience for travelers. This emphasis on user-friendly design aims to elevate customer satisfaction and streamline the travel reservation process.

Travefy provides a highly versatile integration solution that is both comprehensive and adaptable. The platform is thoughtfully designed to integrate seamlessly with different systems, ensuring compatibility across various travel services and providers. This flexibility empowers users to connect their booking engine with diverse platforms, optimizing their operational capabilities.

Travefy offers integration capabilities and provides extensive support to its users. The platform understands the importance of reliable assistance in navigating the complexities of travel technology and is committed to ensuring customer success. Travefy's support services are customized to help users make the most of their booking engine, troubleshoot issues efficiently, and provide a seamless overall experience.

WeTravel, a globally embraced booking and payment platform, facilitates group travel experiences in over 80 countries. It caters to various travel segments, including affinity groups, outdoor adventures, and luxury travel, allowing users to create personalized booking pages effortlessly. Participants can conveniently book and make payments directly on WeTravel or through an embedded widget on their websites.

WeTravel simplifies payment processes by offering flexible options, enabling users to transfer funds to their accounts or directly to suppliers. The platform supports multiple currencies, holding funds in USD, GBP, EUR, CAD, ZAR, and AUD and automatically converting others to USD. WeTravel is known for its industry-leading low payment processing fees.

Moreover, the platform provides users with insightful dashboards for monitoring financials and offers marketing capabilities through email and social media platforms. For more specific information about WeTravel's unique solutions for travel businesses, customer support, and training resources, please provide additional details.

For Corporate Travel

TravelPerk is a comprehensive travel management system designed for businesses and corporate travelers. Unlike traditional travel agencies, it uniquely integrates corporate traveler self-management into its centralized platform, allowing travelers to oversee their corporate travel arrangements seamlessly.

The platform is a complete travel portal covering automated trip approvals, expense reporting, travel policy compliance, and safety features. Travelers benefit from an extensive inventory, including flights and accommodations, distinctive features like VAT recovery, a carbon offsetting program, and FlexiPerk, offering substantial refunds for canceled flights.

TravelPerk's corporate-centric approach is evident in its features geared towards enhancing the travel experience for businesses. Notably, the platform seamlessly integrates with corporate travel policies, ensuring compliance and consistency across the organization. The commitment to providing a user-friendly experience aligns with the specific needs of corporate travelers and managers.

TravelPerk's corporate-centric features, innovative pricing plans, and user-friendly interface position it as a versatile and effective solution for businesses and corporate travelers.

Egencia, a prominent player in contemporary corporate travel management, stands out for its dedication to providing customized solutions for corporate travel managers and robust reporting and analytics features. Positioned as a comprehensive end-to-end travel management system, Egencia caters to the dynamic needs of businesses and corporate travelers in the rapidly evolving travel landscape.

Distinguishing itself as the only proven global B2B travel tech platform, Egencia operates with the robust backing of Amex GBT, ensuring users unrivaled choice, value, and experience. The platform's international, highly configurable nature makes it suitable for companies of all sizes, offering optimization for various users and organizational scales.

Egencia is a B2B travel solution that has technology at its core. It was founded in global tech giants' labs and has become one of the world's most valuable travel platforms. The platform leverages AI-driven insights to provide customized user experiences, which adds significant value to corporate travel programs. Egencia's suite of APIs, including Amex GBT Egencia's open API platform, empowers users to build robust integrations for automating, connecting, and simplifying travel and expense management.

Companies in more than 60 countries trust Amex GBT Egencia to modernize their corporate travel programs. The platform delivers a simple, consumer-like business travel experience that users love, with fast and knowledgeable support for unexpected moments. Egencia's globally consistent platform and skilled travel program management ensure optimized risk management and maximized ROI.

Egencia offers a range of pricing plans, including a free Starter plan and premium options with additional benefits like concierge services, booking savings, and advanced policy and approval workflows. The platform's commitment to providing tailored solutions for corporate travel managers is evident in its comprehensive toolkit. It is designed to help businesses manage risk, support traveler well-being, and monitor travel spending effectively.

Egencia's emphasis on tailored solutions for corporate travel managers and robust reporting and analytics features positions it as a leading modern corporate travel management solution, delivering value and excellence to businesses and corporate travelers alike.

When to Build Custom Travel Agency Software

Determining the optimal timing for developing custom travel agency software involves strategically evaluating critical factors. The initial step is to assess the distinct needs and requirements of the business, considering whether existing solutions adequately address these specificities. Custom development becomes viable when standard software fails to meet essential business objectives or lacks industry-specific functionalities.

Scalability and anticipating future growth play pivotal roles in the decision-making process. Custom solutions offer a distinct advantage in adaptability, allowing businesses to scale their operations and functionalities as they expand seamlessly. This forward-looking approach ensures that the software can evolve with the company's growth trajectory, eliminating the need for frequent overhauls or migrations.

A critical aspect of pursuing custom software development involves a comprehensive cost-benefit analysis. While custom development may entail a higher upfront investment compared to off-the-shelf solutions, the long-term advantages often outweigh the initial costs. Custom software is tailored to the business's requirements, eliminating unnecessary features and optimizing performance. This targeted approach enhances efficiency, streamlines processes, and significantly saves costs over time.

Examining instances of successful implementations of customized travel agency software can offer valuable insights into the potential benefits. Examples where companies have achieved enhanced operational efficiency, improved customer experiences, and gained a competitive advantage through bespoke solutions, underscore the strategic advantages of opting for custom software development.

When considering the development of custom travel agency software, it is critical to carefully evaluate specific business requirements and scalability considerations and conduct a comprehensive cost-benefit analysis. Opting for custom development becomes a strategic decision when existing solutions fail to satisfy core business objectives or lack essential industry-specific functionalities.

Collaborating with a reputable partner such as Voyage Labs can be highly advantageous for companies in the travel industry. Their expertise in tailored solutions can significantly enhance travel businesses' operational efficiency, customer experience, and sustainable growth, especially in the constantly evolving modern travel landscape.

Samuel Corso

Samuel Corso is a software engineer and entrepeneur with deep expertise in systems integrations and reverse-engineering APIs, dating back to his time building commercial ecommerce bots. He's the author of the number one open source project of this kind on GitHub. He also bears unique knowledge of the software infrastructure behind the travel industry. He founded Voyage Labs to help companies unlock cutting-edge software solutions to meet the needs of their customers.

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5 Top free travel agency software and their key features

Published on 17/03/2023 by Ojasvini

Whether you’re a travel company startup or just transitioning into using a different travel agency platform, understanding and knowing which software would work best for your business can be substantial. This article includes a list of the five top free travel agency software, having a minimum of 4.3/5 star user ratings.

Travel agency software automates the front and back office activities of travel agencies

Travel agencies can be a one-stop solution for all travel needs. Be it booking flights, hotels, sightseeing, car rentals, to other daily activities; travel agencies can take care of all that via a single platform. Such agencies typically function via travel agency software to ensure customers have a hassle-free vacation experience. Some of the key benefits of such platforms include booking tickets, itinerary preparation, designing tour packages, processing travel documents, travel insurance, travel research, conducting tours and more.

Top Free Travel Agency Software

What are some advantages of using travel agency software?

As per Capterra, ‘ travel agency software automates the front and back office activities of travel agencies, vacation packagers, destination marketers and transit companies. These applications assist in generating price quotes, developing itineraries, and managing reservations for tour customers, and provide easy integration into third-party reservation systems’.

This article has curated a list of the five top travel agency software with free versions. The tools have been selected based on considerate factors such as software having a minimum user rating of 4.3/5 stars and more than 20 user reviews over the past two years. The full methodology for selecting the tools can be found at the end of this article. In addition, the tools listed below are arranged in alphabetical order.

Overall rating- 4.5/5
Ease of use- 4.2/5
Customer service- 5/5
Features- 4.3/5
Value for money- 4.4/5

Ezus is a tour operation software that offers customised trips to users. This tool allows users to create programs and itineraries by automating their customisation. Users can centralise all their products and tours in a collaborative catalogue. Ezus also enables users to generate customised travel documents automatically. In addition, they can handle their relationships, commissions, reservations, and payments in a single platform with financial reporting. This software allows users to generate and manage all their customers’ invoices in different formats.

In addition, some other helpful features of this tool include accounting integration, client management, pricing management, a central reservation system, and getting quotes/estimates. This software provides users with the ‘dynamic pricing’ feature, where they can add seasonality to their prices and determine their margins and quantities by category. The tool also provides users with a secure backup option to save all their essential information in cloud-based systems. This tool offers a free version to the users, and additional details on the paid plans can be found on its official website.

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Overall rating- 4.3/5
Ease of use- 4.4/5
Customer service- 4.3/5
Features- 3.9/5
Value for money- 3.7/5

Regiondo is an all-in-one online booking software for tour operators that helps users manage tour activities and bookings and lets them sell tickets online. This tool provides users with a central system to manage operations so that they have more time for business-critical tasks. This centralised platform allows users to accept payments, manage products, and connect with customers. This software's helpful features include accounting integration, client management, pricing management, a central reservation system, and quotes/estimates.

Additionally, this software allows users to generate sales reports, thereby helping them analyse their performance with detailed booking statistics. Regiondo also allows users to create websites to potentially reach more customers online. Customers can check availability, make reservations, pay online, and get their tickets via email. Users can even receive bookings on-site using mobile devices like smartphones and tablets. The tool integrates with other platforms such as Zapier, Google Thing to Do, WordPress, Viator, GetYourGuide and Klook. This software offers a free version to the users. More detailed information on the paid plans can be found on the tool’s official website.

Overall rating- 4.6/5
Customer service- 4.4/5
Features- 4.4/5
Value for money- 4.2/5

Rezdy is a booking and distribution platform for online travel agents that help them manage their inventory, sales activity, booking calendar and guest information on a centralised cloud-based platform. The software allows users to choose whether they want to pass their booking fee onto guests or absorb it. Users can even change this setting according to seasonal or other fluctuations in demand. In addition, the tool allows users to automate their daily tasks, such as guest communications, billing and reporting. Rezdy also offers the option to activate a free, pre-templated, and pre-optimised website in just one click.

This software provides some essential features to the users, such as a central reservation system, account integration options, client management, and pricing management. In addition, the tool allows users to take last-minute bookings, check-in guests via QR code, accept payment and more from any mobile device with Rezdy’s mobile app. Users can connect their existing payment gateway for payment purposes or choose from Rezdy’s extensive list of global and local payment partners. This software offers a free version to the users, and additional details on the paid plan can be found on the tool’s official website.

Overall rating- 4.4/5
Features- 4.2/5
Value for money- 4.3/5

TrekkSoft is reservation software for tour operators that helps users take and manage bookings and payments via one centralised platform. Users can set up tours, prices and schedules and add the tool’s booking widget to their website. With every new booking, the availability is automatically synced across all sales channels, so users don’t have to update each channel manually. TrekkSoft allows users to deliver tickets and confirmation emails with every new booking automatically, send reminder emails and post-trip emails, and automate guide notifications. Some of the helpful features of this include accounting integration, client management, pricing management, a central reservation system and managing quotes/estimates.

In addition to this, users can sell tours on multiple sales channels. They can sell at online travel agencies (OTAs) or local Destination Management Organisations (DMO) websites or work with resellers such as hotel concierges and tourist information offices to sell more tours. Users can connect their TrekkSoft booking system to 1500-plus platforms such as Zapier, Xero and Mailchimp. Moreover, they can even check their sales, turnover or cashflow reports and analyse their partner and agent reports to determine how their business is performing. TrekkSoft has a free version available. More details can be found on the tool’s official website.

Overall rating- 4.7/5
Ease of use- 4.7/5
Customer service- 4.8/5
Features- 4.6/5
Value for money- 4.8/5

WeTravel is a booking and payment processing software that helps users manage their online bookings, accept payments and transfer funds globally. This tool allows users to create a bookable trip page for an individual invoice or a group trip for more conversions. In addition, users can collect documents, create reports, and edit bookings instantly. Some of the key features of this platform include accounting integration, client management, pricing management, a central reservation system, quotes/estimates, customisable deposits and instalments, discount codes, a calendar-based booking widget and a trip management dashboard.

This software allows users to take bookings with payment plans directly on their website at a low processing cost. Users can also create a WeTravel card, which helps them get real-time access to USD funds collected on the tool’s platform. Moreover, WeTravel lets customers have a complete view of their trips, download brochures and pay for everything in one place. The tool also sends automatic reminders to customers regarding payment and upcoming bookings. WeTravel offers a free version to users. Additional details on the different paid plans can be found on the tool’s official website.

Methodology

To be a part of this list, all software had to meet the market definition of travel agency software and other different criteria as mentioned below:

All tools justify the market definition of travel agency software: ‘Travel Agency software automates the front and back office activities of travel agencies, vacation packagers, destination marketers and transit companies. These applications assist in generating price quotes, developing itineraries and managing reservations for tour customers as well as providing easy integration with third-party reservation systems. Travel Agency solutions assist agencies in automating their business processes, such as accounting, invoicing, marketing and business reporting’.
The software have the following core features: itinerary creation, payment processing, and reservations management.
All five software offer free version to the users.
Have at least 20 user reviews in the past two years (10 March 2021 to 10 March 2023).
All five tools have a minimum of 4.3/5 star user ratings.
We then selected the four best tools with the highest average overall ratings from our resultant list as compared to other products.
These five tools also have the highest ratings regarding the following four features —customer support, ease of use, value for money, and functionality.

This article may refer to products, programs or services that are not available in your country, or that may be restricted under the laws or regulations of your country. We suggest that you consult the software provider directly for information regarding product availability and compliance with local laws.

About the author

Ojasvini is a content analyst for Capterra. She shares insights about software technologies critical to SMEs. Inspired by growing tech trends and how these help SMEs to grow.

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Top 7 best travel agency software in 2024

What is travel agency software and who is it useful for, what benefits does travel agent software offer.

Simplified booking processes: Customers can compare and book flights, accommodation, and services from various suppliers via a user-friendly travel booking system.
Automation of back-office tasks: Automated itinerary creation, invoicing, and payments help businesses save time and boost productivity.
Real-time inventory management: Centralized inventory data enables businesses to make customized recommendations and prevent overbooking.
Built-in Customer Relationship Management (CRM): Businesses can better manage customer relationships by tracking interactions and preferences.
Immediate cost savings: Businesses can access negotiated rates and discounts to provide competitive pricing.
Enhanced decision-making: Businesses can easily access insights into sales, revenue, and other key metrics to help inform future business strategies.

What features and functionality to look for in travel agency software

The best travel agency software in 2024, 1. travelperk.

Core strengths:

How customers rate travelperk, travelperk pricing.

Starter: This plan is completely free to use, with no monthly subscription fee. The first 5 bookings each month are completely free too (with a 5% booking fee thereafter). You’ll have access to consolidated invoicing, unlimited cost centers, one policy and approval workflow, and travel restriction information and alerts.
Premium: For $99/month and a 3% booking fee, you’ll have access to concierge services and savings of up to 25% with VAT-ready invoices.
Pro: For $299/month and a 3% booking fee, you'll unlock unlimited policy and approval workflows, unlimited budgets by cost center, custom reports and insights, and access to corporate rates.
Enterprise: This option is designed for enterprise businesses that want to customize their requirements. To find out more about this plan, get in touch with an expert .

Discover today how to give your execs a top-notch travel experience that will have them smiling every step of the way.

A centralized booking platform provides travel agents with access to a range of travel options, including flights, accommodations, car rentals, and more.
Sabre’s GDS allows travel agents to search, compare, and book travel services for their clients.
A mobile app enables travel management companies (TMCs), corporate travel managers, and travelers to access, manage and organize their business trips and itineraries.
CRM tools help travel agencies manage customer information, preferences, and communication history.
Reporting and analytics features provide insights into booking patterns, sales performance, and other key metrics to help travel agencies make informed business decisions.

How customers rate Sabre

Sabre pricing.

Businesses can publish mini websites for each project to help their clients visualize the whole trip in one go.
Businesses can consolidate suppliers within a personal catalog for easy management.
Budgets can be adjusted flexibly using dynamic pricing to align with each client's requirements.
Ezus automates trip costing to help agencies stay within each client's budget.
Travel proposal documents and quotes can be customized and tailored to an agency’s unique branding.

How customers rate Ezus

Pricing information.

Starter: $139 per month.
Professional: $399 per month.
Premium: $849 per month.
Enterprise: Customized subscription prices are available for larger enterprises.

4. Dolphin Dynamics

Tools to help manage and book travel services, including flights, accommodations, tours, car rentals, and cruises.
A travel CRM helps agencies manage customer information, preferences, communication history, and interactions to boost targeted marketing efforts.
Integrations with suppliers, including airlines, hotels, and car rental companies help agents access real-time product availability and accurate pricing information.
Reporting and analytics features enable travel agencies to gain insights into sales, revenue, booking trends, and other key performance metrics.
Each platform and its workflows and processes are customizable to meet the unique needs of each business.

How customers rate Dolphin Dynamics

Learn more about travelperk, 5. travelport.

Travel agents can access booking platforms where they can search, compare, and book flights, accommodation, car rentals, and other travel services from multiple suppliers.
Travelport provides APIs that enable travel agencies to integrate Travelport's data and booking capabilities into their own systems and websites.
The platform’s “Productivity Automator” feature streamlines workflows and reduces the number of manual back-office tasks.
Businesses can process payments, manage commissions, and handle financial transactions within the platform.
Travel agencies can access reporting and analytics tools to gain insights into sales, revenue, booking trends, and other important performance metrics.

How customers rate Travelport

Travelport pricing.

Businesses can improve efficiency and reduce costs with completely automated sales workflows.
A reporting engine helps businesses access accurate profitability reports for each tour and package product.
Reports on supplier performance help companies understand the revenue generated for each supplier, aiding in renegotiations for better commissions.
Businesses can access multilingual quotes, invoices, and travel itineraries.
Automated payment reminders enable quicker reconciliation.

How customers rate Lemax

Lemax pricing.

Juniper’s booking engine enables businesses to create personalized vacation packages for their customers.
Businesses can access yield management tools and adjust prices and offers according to market conditions.
A flexible booking system enables customers, travel agencies, and affiliates to offer products at discounted or commission-based rates.
Wholesale tour operators can easily offer a wide range of products from a single platform to reach thousands of clients.
Businesses can manage their product portfolios and update availability, change prices, and sell complementary products directly from the platform.

How customers rate Juniper

Juniper pricing.

Make business travel simpler. Forever.

See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

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For Vendors

Travel agency software.

Travel agency software allows tour operators and travel agencies to manage and improve their services and products. Travel agency tools help optimize and automate business processes such as marketing, sales, customer service and finance.

Compare Best Travel Agency Software

AIMultiple is data driven. Evaluate 191 services based on comprehensive, transparent and objective AIMultiple scores. For any of our scores, click the information icon to learn how it is calculated based on objective data.

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Rezdy is the world’s leading online booking and distribution platform, powering the Experiences Industry. In operation since 2011 and now in over 130 countries, Rezdy helps tours, activities & attraction providers and resellers get more online bookings. In addition to its highly-rated Booking Software, Rezdy offers the most progressive Channel Manager distribution platform, with award-winning connectivity to major online travel agencies and thousands of additional resellers locally & globally. Access to Rezdy Channel Manager and the broadest reach of resellers in the industry is available to any suppliers, regardless of their booking software or size of their business. If you want to save time, get more online bookings & ultimately grow your business, then Rezdy is the place to be. LinkedIn > https://www.linkedin.com/company/rezdy/ Instagram > https://www.instagram.com/rezdycom/ Facebook > https://www.facebook.com/rezdycom/

In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before.

A state-of-the-art, web-based management reporting product, Grasp Data offers complete automation of the report production and delivery process.

We are Tourwriter- unleashing the power of design is our focus. Our tour operator software is for travel designers who seek an outlet for their creativity. Through a sleek, intuitive and sophisticated toolkit. You will have every tool at your disposal to curate beautiful experiences. We are the blank canvas where your expertise paints the unique and personal traveller journey.

Travefy helps travel advisors, tour operators, and travel professionals save time, impress clients, and sell more by creating beautiful client itineraries or proposals with simple tools including: • 100+ Supplier Integrations • 625+ City Guides • Live Flights Database • CRM Integrations (e.g. ClientBase and Vacation CRM) Plus, your clients will love the end product by viewing their itineraries via mobile app, web link or PDF. Learn more at Travefy.com

PHPTRAVELS is a script designed for travel agencies that want to move their operations online, helping them setup a fully-working online booking business.

Regiondo is the all-in-one booking system for leisure and activity providers to book and manage appointments and activities via your own website. Our experts ensure a smooth booking process, the system can be professionally linked to your own website, adapted to your individual design and mobile optimized. We also include an extensive marketing network and specific user analyses. Increase your sales by 30% and connect to Viator, Expedia Local Expert, Get Your Guide, Musement and other channels through our Channel Manager- over 7,500 tour and activity providers power their revenue with Regiondo.

Technoheaven TMS

Travel Management Software is an all-inclusive, professional travel software solution integrated with online booking technology.

Toogo is a web application designed for destination management companies, travel agencies and tour operators. TOOGO allows you to manage all your activity: trip building, quotes, CRM, groups managemen ... Show More

An end-to-end travel ERP software that combines travel booking systems, supplier integrations, agent management, API redistribution, dynamic packaging, and more into an intuitive, user-friendly interface. For over 15 years, OTRAMS has empowered Travel Companies, DMCs, OTAs, Corporates and Wholesalers to confidently run and grow their business by delivering solutions that are scalable, reliable, customer friendly, growth driven and performance focused. OTRAMS offers the complete suite of travel ERP solutions across Hotel Booking System, Flight Reservation System, Transfers, Car Rental, Tour Packages, Tour Operator Software, Group Bookings and value-added services. OTRAMS goes beyond just a tour operator software with 600+ inbuilt service features and widest range of suppliers to become your perfect companion in growing your travel business. The robust architecture and securely hosted platform has been successfully used by 200,000+ travel agents spread across 200+ countries. If you are looking to take your existing travel business online or want to expand the services you provide or start a new travel business, OTRAMS should be your preferred technology partner to meet your business objectives.

What are our data sources?

We use the data sources on the side for ranking solutions and awarding badges in travel agency software category. Our data sources in travel agency software category include the items to the below;

review websites

social media websites

search engine data for branded queries

Travel Agency Software Leaders

According to the weighted combination of 7 data sources

What are Travel Agency Software market leaders?

Taking into account the latest metrics outlined below, these are the current travel agency software market leaders. Market leaders are not the overall leaders since market leadership doesn’t take into account growth rate.

What are the most popular Travel Agency Software?

What are the most searched travel agency software brands.

These are the number of queries on search engines which include the brand name of the solution. Compared to other SME / Other Industry Specific Software categories, Travel Agency Software is more concentrated in terms of top 3 companies’ share of search queries. Top 3 companies receive 62.3%, 16.7% more than the average of search queries in this area.

What are the most mature Travel Agency Software?

Which travel agency software companies have the most employees.

16 employees work for a typical company in this solution category which is 7 less than the number of employees for a typical company in the average solution category.

In most cases, companies need at least 10 employees to serve other businesses with a proven tech product or service. 70 companies with >10 employees are offering travel agency software. Top 3 products are developed by companies with a total of 20k employees. The largest company building travel agency software is Sabre with more than 9,000 employees. Sabre provides the travel agency software: ClientBase

What are the fastest growing Travel Agency Software?

Taking into account the latest metrics outlined below, these are the fastest growing solutions:

What are the Travel Agency Software growing their number of reviews fastest?

We have analyzed reviews published in the last months. These were published in 4 review platforms as well as vendor websites where the vendor had provided a testimonial from a client whom we could connect to a real person.

These solutions have the best combination of high ratings from reviews and number of reviews when we take into account all their recent reviews.

How is Travel Agency Software user experience?

What are the most common words describing travel agency software.

This data is collected from customer reviews for all Travel Agency Software companies. The most positive word describing Travel Agency Software is “Easy to use” that is used in 22% of the reviews. The most negative one is “Difficult” with which is used in 4% of all the Travel Agency Software reviews.

What is the average customer size?

According to customer reviews, most common company size for travel agency software customers is 1-50 Employees. Customers with 1-50 Employees make up 55% of travel agency software customers. For an average SME / Other Industry Specific Software solution, customers with 1-50 Employees make up 14% of total customers.

Customer Evaluation

These scores are the average scores collected from customer reviews for all Travel Agency Software. Travel Agency Software is most positively evaluated in terms of "Overall" but falls behind in "Likelihood to Recommend".

Where are Travel Agency Software vendors' HQs located?

What is the level of interest in travel agency software, interest in travel agency software.

This category was searched on average for 1.2k times per month on search engines in 2023. This number has increased to 1.9k in 2024. If we compare with other sme / other industry specific software solutions, a typical solution was searched 370 times in 2023 and this increased to 390 in 2024.

Travel Agency Software

Buyer's Guide

AI-Powered (3)
$10 - $20 (3)
$20 - $30 (1)
Above $40 (5)
Installed - Windows (2)
Installed - Mac (1)
SaaS/Web/Cloud (40)
Mobile - Android (10)
Mobile - iOS (10)
Individuals (7)
Freelancers (2)
Large Enterprises (38)
Medium Business (40)
Small Business (37)
Free Trial (12)
Freemium (1)
Open-source (1)
Subscription (14)
Quotation Based (31)
Stripe Payments (1)
Escapia (1)
Rezometry (1)

What is Vamoos and how does it work?

Vamoos is a comprehensive travel application that helps tour companies, villas and hotels by transforming their client’s experience at every step of the entire journey. The app provides a set of accurate features that users need right from the time of booking a tour to the time they reach back to their homes. It is a customizable app that travel agents can modify as they wish based on how much information their customers want. Vamoos also helps with brand promotion, whenever travel companies or hotel customers open the app, or share their trip experiences with their friends and colleagues. Further, the app allows companies to stay connected with their guests 24/7. This way they are always in contact with each other and can deliver information and feedback as well. One of the main benefits of using Vamoos app is that it enhances the rebooking rates by up to 50%. Besides, providing an amazing customer experience, Vamoos also makes them feel at home and enhances customer loyalty so they can recommend it to their family and friends.

Vamoos Pricing

Free Trial Available
Starts at $220.00.

What is Ezus and how does it work?

Introducing Ezus, the game-changing all-in-one software that revolutionizes the way travel organizers sell and simplify their operations. Designed specifically for professionals in the industry, Ezus empowers them to sell more efficiently and effortlessly build tailor-made trips that exceed all expectations. Imagine being able to streamline their calculations with ease, never forgetting any crucial details. With Ezus, number crunching becomes a thing of the past as this intelligent software takes care of it all for them. Seamlessly calculate costs, track expenses, and manage budgets, giving them more time to focus on what truly matters - crafting unforgettable travel experiences for their clients. Gone are the days of wasting precious time reinventing the wheel. With Ezus, they can quickly duplicate itineraries from their extensive catalog or customize them directly, ensuring every trip is unique and perfectly tailored to their clients' desires. The ultimate convenience is at their fingertips, allowing them to effortlessly create exceptional travel packages in a fraction of the time. But we don't stop there—Ezus takes their professionalism to new heights with automated document generation. Impress their clients with beautifully customized travel documents that showcase attention to detail and a commitment to excellence. From trip itineraries to visas and insurance, Ezus effortlessly generates personalized documents, saving them countless hours of tedious manual work. As travel organizers, we know the importance of a captivating online presence. And with Ezus, they can create dedicated travel websites that mesmerize visitors and showcase their expertise. Choose from a range of templates, easily customize them to reflect their brand identity, and watch as their website becomes a powerful tool for attracting new clients and building trust with existing ones. At Ezus, we understand that their success lies in delivering exceptional experiences to their clients. That's why we've developed this software to empower them with the tools and features they need to excel in the competitive travel industry. With Ezus, they have the power to transform their business, impress their clients, and take their travel agency to new heights. Join the ever-growing community of travel professionals who have embraced Ezus and revolutionized the way they operate. Say goodbye to inefficiency and hello to unparalleled growth and success. Take the first step towards enhancing their business and watch as Ezus becomes their most trusted, reliable, and indispensable partner in their journey towards greatness. Unlock their potential with Ezus and elevate their travel agency to new horizons all with just a few clicks. Try Ezus today and discover the future of travel organizations.

Ezus Pricing

Free Trial Not Available
Starts at $85.00. Offers Custom plan.

WebCRSTravel

What is WebCRSTravel and how does it work?

WebCRS Travel is an automation tool for travel and tour businesses. Manage and monitor the operations by automating the follow-ups, queries, notification and request to clients.The system is created with SOPs, KPIs, and KRA tools by specialists in tourism/sales/marketing/finance/business management/legal to assure the best possible performance of the resources deployed.Some of its features include – lead management which captures leads directly into your back-office software from your website, social media campaigns and assigns it to different staff members. Their tour planning software helps you in building complex itineraries and customizing them as per different client needs. You can auto-mate email confirmations to answering queries helping you to increase follow ups with your customers.One of their most beneficial features is their quotation generator – creates fully detailed quotation having all information such as details on hotels, vehicle, guides, layovers activities, and meals. You can also track every individual supplier’s performance from transportation providers to hoteliers and many more others. Managing trip sheets is extremely convenient - you will be able to track every payment made, as well as any other information regarding payments.

WebCRSTravel Pricing

WebCRSTravel Offers Custom plan.

What is iTours and how does it work?

iTours is the first cloud-based travel agency software that handles all of the business needs of travel agencies, travel firms, and the travel industry as a whole, and simplifies their daily routine duties with strong automated solutions while increasing business efficiency. It gives you the freedom to choose the best business model for your travel firm. With its powerful CRM, Accounting, B2B, MIS, and Business Promotion features, iTours travel agency software simplifies tedious operations for travel businesses. With its CRM feature, you may effortlessly handle all customer-related actions, from managing queries to taking follow-ups. Its auto Accounting and Finance tool will save you time by automatically generating balance sheets, profit and loss statements, ledgers, and other financial documents. Our pros create a personalized travel website for you with numerous themes. With the iTours incentive management feature, you can easily manage employee incentives based on crucial performance and particular targets. Furthermore, iTours' payment gateway integration tool ensures that you have safe, secure, and simple transactions with numerous suppliers, consumers, and other parties.

iTours Pricing

iTours Offers Custom plan.

What is OTRAMS and how does it work?

OTRAMS is a complete travel reservation software, developed to manage your online travel agency efficiently. It assists in managing destination inventories, ground services, and direct contracts all in one place with a comprehensive online booking tool. OTRAMS is a one-stop shop for travel wholesalers and consolidators that allow suppliers and travel agencies to communicate easily for booking and renting. The platform includes a robust and comprehensive hotel booking system that provides tailored recommendations to customers based on their interests. It also provides a user-friendly flight reservation system that offers an intuitive user interface and a simple check-in procedure with real-time reservation data. OTRAMS additionally offers a vehicle rental reservation system that takes online reservations and connects to major automobile rental companies in real time. Your travel agencies and sub-agents can book vehicle transfers for their customers directly using OTRAMS' transfer booking engine. Additionally, with OTRAM’s vehicle rental reservation system, you can tailor your service to your clients' specific requirements. It also provides group booking software that allows you to book, manage, and monitor reservations of all sizes.

OTRAMS Pricing

OTRAMS Offers Custom plan.

What is AgencyAuto and how does it work?

AgencyAuto offers a comprehensive solution for travel companies to enhance their customers' shopping experience. By using the platform, travel companies can provide customers with personalized and relevant content, which helps them make informed purchase decisions. The solution also ensures that customers have transparent and clear pricing information across multiple booking channels, reducing the risk of confusion or frustration. Through the use of AgencyAuto's platform, travel companies can create a streamlined shopping experience that differentiates their brand, increases revenue, and cultivates customer loyalty. The personalized content provided by the platform can help travel companies stand out from their competitors, attracting more customers and retaining existing ones. The benefits of using AgencyAuto extend beyond immediate revenue gains, enabling travel companies to build a loyal customer base that translates into long-term success.

AgencyAuto Pricing

AgencyAuto Offers Custom plan.

TravelWorks

What is TravelWorks and how does it work?

TravelWorks is an online travel agency management software designed for travel agencies to manage reservations along with front and back-office accounting. The software saves a great amount of time for users by providing them with essential management tools. Businesses can generate standardised and professional invoices automatically and maximise the accounting processes in real-time. TravelWorks can be integrated with current booking engines of users and manage reservations as well. Companies can depend on the particular to generate additional revenue through targeted email campaigns, besides managing corporate accounts and passenger groups separately. The software gets a powerful dashboard of its own which showcases important information about imminent departures, returns, overdue accounts, birthdays, etc. Also, a set of intuitive CRM tools within the same are capable of enhancing customer service and brand loyalty in an efficient manner. Other notable features include online reservations, automated followups, real-time inventory and tour management.

TravelWorks Pricing

TravelWorks Offers Custom plan.

Technoheaven TMS

What is Technoheaven TMS and how does it work?

Technoheaven TMS is a travel management booking software for tourists, hotels and many other businesses related to tourism, providing them with a solution to every travelling process. The software offers a unified platform to tourists, to search for destinations and hotels according to their star ratings, price, supplier and location. They can also get access to relevant information about hotels, such as facilities offered, description, map, street view, cancellation policy and maximum occupancy policy. It also shows information regarding different flights across the globe. Technoheaven TMS helps tourism companies with eCommerce solutions, web designing, email marketing and SEO to increase their ROI through their website. It provides better B2B and B2C solutions to companies so they can deliver accurate services to tourists and make their tours exciting and memorable. The software is also very useful for travel agents. Using Technoheaven TMS, they can create unique tour packages depending on the time and budget of the tourists.

Technoheaven TMS Pricing

Technoheaven TMS Offers Custom plan.

What is WeTravel and how does it work?

WeTravel software is a platform used to optimize booking and payment solutions help grow businesses of any size. Create bookable trip page in minutes and take bookings with payment plans directly in your website. Collect documents and edit bookings with your team. The software offers WeTravel Card and instant worldwide vendor transfers to make a pay for your vendors. Individuals, Small, Medium and Large companies make use of the software.

WeTravel Pricing

WeTravel Offers Custom plan.

What is Rezometry and how does it work?

Rezometry is a complete solution for tour operators handling everything from initial calls to scheduling follow-ups or tasks. Quickly and easily make a new quote or booking and automatically produce client documents. For added efficiency the system automates requests to vendors, tracking payments from customers and to vendors, and is an accounting package. And quick set up of products, pricing & availability, makes Rezometry easy to use. Connections: Sabre Air, Synxis, Inntopia Home Away & more.

Rezometry Pricing

Rezometry Offers Custom plan.

Travel Next

What is Travel Next and how does it work?

Travel Next is an online reservation system that enables travel agencies and companies to respond accordingly. Travel agents located in different parts of the globe can depend on the particular, with B2B, B2E, B2C and B2B2B booking engines. Also, it comes loaded with more than 100 leading global GDS and aggregators enabling seamless business. Ready to use APIs incorporated within Travel Next help businesses develop a unique booking system of their own in a hassle-free manner, also with less time and effort. An intuitive inventory management system enables organisations to get their content streamlined accordingly and cater to the individual needs of a vast audience base. Travel Next with its intuitive set of product features like hotel extranet, low-cost ownership, SMS gateway, comprehensive report module, holiday package management, agent monitoring and automated voucher or e-ticket generator assures a well-organized business base. Its core modules include a central mid-office system, sightseeing booking engine, car booking engine and more.

Travel Next Pricing

Illusions Online

What is Illusions Online and how does it work?

Illusions Online as a comprehensive solution turns out to be helpful for hospitality, airlines, OTAs, travel technology, destination management, tour operators and travel agencies. The software provides one-stop solutions to travel companies going through operational deficiencies and complications. It is capable of easily adapting and responding well to the ever-changing conditions and requirements of the industry. Illusions Online offer complete automation processes, ranging from product management, internet booking engine for B2B and B2C to pricing and tariff information. The software comes integrated with CRM and XML/Web services that provides outstanding reporting and enhanced business intelligence framework. It also helps companies to distribute their products in the travel trade and sell them to individual customers, with contractual changes and offers in real-time. Illusions Online also comes with a dedicated development and research team that offers a variety of productive ways for companies to generate revenue and scale their business as well.

Illusions Online Pricing

Illusions Online Offers Custom plan.

What is Softrip and how does it work?

Softrip is an end-to-end business software that helps tour operators, reduce their operating costs, enhance ROI and secure margins. Businesses can depend on the particular to set scheduled departure packages, by monitoring operating costs and setting prices per departure date for escorted tours. Moreover, passengers are allowed to utilise the platform to generate their own trips and book reservations as per convenience. Softrip, saves a lot of time for users business by automating tedious manual processes, such as managing reservations, products, campaigns and operations. It eliminates the need for third-party vendors or alternative solutions by providing a unified platform to monitor operations and sales. For security purposes, Softrip uses two-factor authentication protocols for all staff users and passengers. It can also be integrated with companies’ Active Directory, facilitating seamless user authentication. Other notable features of the same include custom groups, elimination of manual processes, itinerary details, product sharing and more.

Softrip Pricing

Softrip Offers Custom plan.

What is Lemax and how does it work?

Lemax travel agency solution is a comprehensive guide for tour operators and agencies, automating their marketing, sales, finances and operations. The software ensures maximum business efficiency by offering an automated workflow. It is capable of serving multiple sectors within travel businesses like OTA and travel agency, corporate travel, outbound tour operator, destination management companies and more. A robust business engine within the platform enables customer specific invoice generation in real-time. Lemax’s automated follow up emails teamed with multiple marketing and sales tool assures maximized revenues to tour guides and agencies. Users can monitor multiple sales channels in a simultaneous manner within the particular. Tour agencies can send customised emails to their clients, enabling them to purchase extra travel products while the tour is live. Lemax also offers a wide variety of travel components, which can be used by the agencies to generate attractive packages and get them published on their website. It offers detailed reports based on profit, sales, purchase history and more facilitating greater decision making.

Lemax Pricing

What is TravelBox and how does it work?

TravelBox is an accurate travel solution, helping travel and tourism companies increase their sales, distributions and conversions, besides optimizing products and services significantly. It is an intelligent retailing, reservation and fulfilment platform that delivers solutions to demanding workflows and complex business structures. With TravelBox, companies can manage flights, accommodation, rail, car hires, cruise, transfers, tours, tickets, insurance, activities, etc. They can even manage rates, discounts, rules, supplements and conditions in real-time and respond to their customers quickly. The platform helps companies increase their marketability with personalised and dynamic packaging techniques. It provides upselling capabilities and intelligent recommendations along with flexible and hybrid packaging options. TravelBox acts as a travel aggregator and offers a range of third party connectors including Channel Managers, GDS and transportation services to deliver the best holiday products. It includes a Search Source Preference (SSP) rule that controls source inventory. TravelBox also offers Open Travel Alliance (OTA) standard API and REST API that ensures seamless integration with other third-party platforms within the same industry.

TravelBox Pricing

TravelBox Offers Custom plan.

What is PHPTRAVELS and how does it work?

PHPTRAVELS is an innovative travel agency software using which you will be able to open your online travel agency (OTA), selling flight tickets, hotel rooms, tour packages, car transfers, cruises, and more. It enables you to create a booking website that is creative and interactive with no prior skills in either design or coding. You get entirely built and automated modules along with a simple, manageable, and customizable interface distinctive for online travel businesses. With PHPTRAVELS, you get maximum security as SLS and 3D protection are enabled. The platform provides you with all major payment gateways with an option to add more gateways and a test mode enabled with them. It is supported by major currencies where you can edit, remove, enable and disable any currency. You get a content management system (CMS) and a user-friendly admin panel. You also get a multi-language system and an opportunity to form unlimited social connections. The platform is suited for many devices and all screen sizes. It has straightforward filters and booking elements. Moreover, it has a pre-integrated API so there is no need to hire or employ pricey developers. Suppliers can be enabled and disabled with a single click.

PHPTRAVELS Pricing

Revelex Travel Negotiator

What is Revelex Travel Negotiator and how does it work?

Revelex Travel NegotiatorTM, RTNTM, is a globally recognized full-featured internet booking engine that enables consumers to make travel reservations via the internet. RTNTM, provides travel agencies with the ultimate solution for travel planning and booking.

Revelex Travel Negotiator Pricing

Revelex Travel Negotiator Offers Custom plan.

What is mTrip and how does it work?

For travel agencies, tour operators, and TMCs striving to provide impeccable service in the fast-paced digital world, mTrip stands as a beacon of innovation. This cutting-edge travel technology solution goes beyond conventional boundaries, delivering dynamic and interactive itinerary management that caters to the evolving needs of modern travelers. mTrip’s mobile platform breathes life into trip planning and management. Blending sophistication with user-friendly design, it offers a comprehensive mobile app that travel professionals can brand as their own. This white-label application is an enterprise-grade tool that allows for the customization of client itineraries, endowing them with personal touches that make each journey feel bespoke and well-crafted. Travel guides packed with rich content are readily available to guide voyagers as they explore new horizons, enhanced further with interactive maps accessible offline to ensure continuous guidance without the worry of connectivity issues. The real-time flight alerts act as a guardian angel, keeping trips free from unexpected disruptions, while the itinerary-sharing feature fosters a sense of connectedness and security among group travelers. By embracing mTrip, travel businesses can significantly elevate the experience they provide to their clients, ensuring a seamless, connected, and memorable adventure from start to finish. mTrip is more than a solution; it is a travel companion that promises a smoother journey, and it is the smart choice for those who wish to lead the charge in travel innovation. Whether they're a fashion professional or a travel agency, the key to success lies in staying ahead of the curve and embracing innovative tools that help them stand out from the competition.

mTrip Pricing

mTrip Offers Custom plan.

Mercury Office

What is Mercury Office and how does it work?

Mercury Office is a highly sophisticated travel agency database designed from the ground up with the travel agent in mind. Front office staff will find it effortlessly easy to create booking files for customers, keep track of payments and send welcome home letters. Meanwhile, back office staff can manage supplier payments, bank reconciliation, staff salaries, and company profitability. One of the best features of Mercury Office is that it's completely web-based making it accessible from anywhere in the world and means your data is safe and secure in every circumstance.

Mercury Office Pricing

Mercury Office Offers Custom plan.

What is REIPro and how does it work?

Manage your properties, contacts, buyers and marketing campaigns. Sold prices, Sold dates. All 50 states, updated daily. 10 year history. DEALPro analyzes every deal from every angle, providing you with the valuable information you need to make wise investment decisions. Quickly research properties for owner and tax info, mortgage amounts, transaction history, comps, and more.

REIPro Pricing

Starts at $57.00.

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It wouldn't take a genius to figure out that travel agency software would be used by a travel agency. Such software helps the travel agency maintain everything related to their client's travels in one place - be it reservations, billing, accommodations or transportation. That's not it, travel agency software also makes it incredibly easier to notify customers about their travel itinerary. The agency can also collect customer feedback via this software to improve their services in the future. Travel agency software can also help you reach out to your existing customers as well as new ones by notifying them about offers or tour packages.

For a product to be in travel agency software category, it must:

Offer an entire suite to the travel agency, right from booking to sending itinerary to the customer
Have the ability to customize travel plans
Be able to process payments, either directly or by integrating with payment processing software

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🏖️ Core Online Travel Agency ecosystem

Shell 18 12

🚪 API Gateway Booking Engine for Online Travel Agencies

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🔐 Authorization & Authentication Microservice for Online Travel Agencies

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✈️ 🚗 🛏️ 🤿 Travel Offer Catalog Microservice for Otasoft

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💻 Machine Learning module for Online Travel Agencies

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📅 Booking Microservice for Online Travel Agencies

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💙 Next.js (React.js) based PWA frontend for Online Travel Agencies.

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Travel Agency Software

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Travel agency software

Future-proof multi-source travel agent desktop.

Travel Agent Desktop (TAD) – travel agency software

Multi-content capable online travel agency software incl. post-booking processes.

The new generation travel agency software has been developed together with the global franchise system Lufthansa City Center (LCC) to provide travel agencies and TMCs with a modern, flexible and modular tool that meets the requirements of today as well as in the future. The travel agency software is based on many years of professional and technological know-how from the travel industry and enables users to integrate the complex NDC world into the booking process with just a few clicks in a simple way. Known as Bridge-IT, the tool has been an integral part of the booking technology at LCC offices since 2018. The travel agency software is continuously being expanded with new content sources and features.

From offer management through booking to post-booking processes of various service providers from different distribution channels (NDC, GDS and non-GDS content), everything is united in one clear web interface of the travel agency software .

Travel booking at the cutting edge – our travel agency software PASS Travel Agent Desktop

Discover our travel agency software.

With the Travel Agent Desktop (TAD) we offer an independent and modern multi-source travel agency software to handle all booking steps.

How to become a customer

Overall architecture of PASS Travel Agent Desktop

Our travel agency software Travel Agent Desktop (TAD) is based on our backend system Travel XML API XX1 as well as our middleware platform Travel Web API iXX1 and thus enables access to Global Distribution Systems ( GDS ), IATA's New Distribution Capability ( NDC ), further direct connections as well as Low Cost Carriers ( LCC ) and aggregators for flight, hotel and car rental. Furthermore, the travel agency software offers comprehensive integration with profile, midoffice and backoffice systems as well as other travel service providers.

In addition to the travel agency software Travel Agent Desktop, other applications can also be developed on top of our middleware and then use the existing services and rules. Such a solution could be, for example, a business travel management system (desktop, mobile, chat bots, etc.) or a duty-of-care platform.

Why use the PASS travel agency software?

Today agents have to book and process travel services via different travel agent selling platforms in order to provide their customers with the best offer. The decentralized handling does not follow a uniform, automated process. In some cases, data is stored redundantly in different systems. Our comprehensive all-in-one travel agency booking system is used for efficient handling and processing of single as well as multipax travel bookings . Travel agents can simultaneously search, book and process a large number of fares from different sources in one interface instead of centrally. The processes for handling bookings as well as customer communication are standardized and automated. This improves the customer experience and enables billing and reporting at corporate level. It ensures full content, optimized processes and higher customer satisfaction. With our travel agency software additional services such as lounge vouchers or extra baggage can be easily sold. Currently, PASS is also the only technology provider that has integrated Lufthansa's Book-a-Group solution.

Request an online demo of our travel agency software

We would be happy to present the travel agent desktop to you in a personal online appointment without obligation. arrange your appointment for a live demo of our travel agency software now., highlights of the travel agent desktop.

Transparency

Combined display of all results from different booking channels as well as booking of different travel services in one travel agency software tool (full content) provide travel agents with transparency about the possible rates as well as access to all offers and bookings.

Other revenue sources

Increased consulting quality/efficiency through integrated cross-selling. Automatic display of ancillary services relevant to the booking and sales tips/promotions. Option to dynamically display safety and advice notes for destinations via a rules engine or API.

Flexibility

Customizability of the travel agency software to your requirements. Integration of other functions, content providers, profile/midoffice/backoffice systems. An additional rules interface and the integrated Rules Engine allow process interventions and individual optimization.

Range of functions

The Travel Agent Desktop offers a comprehensive range of functions: From pre-booking to booking to post-booking as well as end-to-end workflow automation with permanent optimization and extension.

High data security

Data security through hosting in our own ISO-certified Data Center in Germany. We also take into account the data protection requirements through the Payment Card Industry Data Security Standard (PCI DSS).

The travel agency software is easy for users to operate because it provides an intuitive and modern graphical user interface (GUI). Therefore, it can be implemented quickly and with little training effort.

Available integrations

The following partner systems and open source tools are currently integrated into our travel agency software:.

Amadeus (GDS)
Low-cost interface Amadeus Extended Air Choice (EAC)
Eurowings Direct Connect (DC)
Eurowings operator content
Lufthansa Group (Lufthansa, Swiss International Air Lines, Austrian Airlines, Brussels Airlines, Eurowings, Discover Airlines) (DC NDC)
Singapore Airlines (DC NDC)
Air France KLM (DC NDC)
ehotel (includes the ehotel hotel program and more than 600 hotel reservation systems via Dhisco/Pegasus, ABC, Amadeus, Booking.com HRS (via GDS), Hotel.de (via GDS), Expedia and around 50 pre-pay providers such as ebookers, Go Global, LateRooms, Priceline)

Rules Engine

Open source business rules management system Drools , a JBoss project (own rules can be defined, which are then used dynamically).

Profile database

Midoco (import of profile, organization and user data)
Umbrella (import of profile data from Umbrella Faces)

The connection to the profile databases ensures automated transfer of traveler profiles, consideration of company specifications and preferences of the travelers.

Mid-/Backoffice

Mid office/ERP system Midoco (transfer of data to mid office/ERP system)
Back office system from ta.ts (transfer of data to SAP back-office Ibiza)

Consistent data quality is ensured through connection to the mid and back office. Invoices are processed equally, regardless of the booking channel. If required, passive segments can also be generated. However, this is not necessary due to the Super PNR management.

Travel expense management

AirPlus (requests and sending of the additional data via the additional data mask (Descriptive Billing Information, DBI), such as cost center, employee number, department, to the TAMARA data interface).

Open source Business Intelligence and Reporting Tool ( BIRT ) (booking overview of all bookings for a specific period for flight, hotel and car. Reports can be extended upon request).

Additional connections are possible if required. All the important Global Distribution Systems and many other systems are already connected in PASS XX1 and can thus be provided in the shortest possible time. Here you can find the overview of the available connections:

Travel agency software features

Flight search
Hotel search
Car rental search
Intelligent shopping cart

The dashboard of our travel agency software provides a convenient overview of the following functions:

Selecting the traveler profile or entering a new traveler
Search of existing PNRs
Claim PNR: loading of group and individual bookings of an airline for further processing
Search of offers and travel documents
Queue Management: display of all queues, creation of new SPNR queues as well as display of imported PNRs from external systems (e.g. OBEs like Atlatos, Onesto, Cytric, SAP Concur)

The travel agency software enables an extensive and structured flight search with the following query options:

Round-trip, one-way, multi-trip search and search parameters (such as corporate rates incl. baggage allowance, only re-bookable or only refundable fares, as well as extensive result filters)
Availability query including various fare options (such as FXA and FXX, fare family and fare base query)
Fare search by time (branded fares display) and by price incl. additional fare options and one-way price comparisons
Fare quote query
Flight plan query

The travel agency software provides comprehensive hotel information for hotel search:

Search and result display incl. Google Maps
Hotel details, pictures and room descriptions
Cancellation conditions

When searching for a rental car, travel agency software Travel Agent Desktop provides extensive car rental information:

Search and result display incl. selection of rental station via Google Maps
Sort function
Vehicle type
Tariff conditions
optional vehicle equipment and insurance options

Travel Agent Desktop: Intelligent shopping cart

The intelligent shopping cart guides agents, across all booking channels, more quickly through the desired trip booking:

Automatic prepopulation of all relevant existing data and content for booking
Structured itinerary display and easy addition of further travel services (such as flight, hotel, car)
For flights: graphical seat selection and choice of ancillary services
For rental cars: choice of optional services and insurances
Automatically and manually add Other Service Information (OSIs), Service Requests (SSRs), remarks, or Advanced Passenger Information System (APIS)/Transportation Security Administration (TSA) data.
Additional data collection via AirPlus
PNR processing
Flexible itinerary management
Administration

After booking the contents of the shopping cart, a Super PNR is generated. This includes all services of a trip, regardless of the original distribution channel. The contents of the PNR can be further edited. This includes in particular:

Manual pricing
Issuing of Ticket/EMD
Add ancillary services
Notification management (flight schedule changes, airline notifications, etc.)
Refund (partial refund, tax refund, EMD refund)

For ticket exchange, the following options are available in our travel agency software Travel Agent Desktop:

Partial exchange
Full exchange
Manual exchange
create and send various offers before the booking, as well as
after the booking corresponding booking confirmations incl. calendar entry can be sent to the customer.
All actions are performed at the SPNR level so that services from different sources can be represented in a unified itinerary.
The itinerary is flexible and dynamically structured and can be easily adapted to your needs. Travel agency or customer logos are controlled from the master data.
Notes, advertising banners and other texts or text modules are contributed.
Individual notes can be added in the booking process by the travel agent.
In addition, other documents can be attached to a mail.
In general, colors, font and font size are customizable in the standard. Further adjustments like changed tables are possible, but with additional effort.

Our travel agency software is characterized by a wide range of functions. In addition, there are many other features, such as:

Parallel working through multi-sessions
Change/access to another travel agency without logging out (if authorized, e.g. call center on behalf of several branches)
Keyboard shortcuts for faster navigation
Multi-language capability (German and English, expandable to other languages)
Quick search entries
Amadeus terminal (cryptic commands)
Rules Engine (for e.g. auto ticketing, queue management, file finishing, missed savings, filtering of results, quality checks, promotions, dynamic filling of marketing portlet, contributing dynamic content (text and banners) to mails)

The following tasks and settings can be performed in the administration area of our travel agency software:

Master data management (organization as well as users, roles and rights)
Itinerary management (e.g. advertising banners, standard attachments, etc.)
Setup and management of custom rules (such as queue events, remark control)
Definition of default settings

For users and the business department

Automated, optimized processes and consistent data quality
Prepopulated data contents
Improved customer service
Intuitive use
Consistent look and feel of all offers, bookings, etc.
Parallel working possibilty through multi-sessions

For IT or division managers

Easy deployment of the travel agency software as a web app with support for all major web browsers
No installation required
Optimal use on the monitor, laptop or tablet
PASS Travel API XX1 and thus the provision of travel data can also be integrated into other front-end solutions (OBT, chatbot, apps, etc.)

For decision makers/management

New revenue opportunities and savings potential
Future-proof software for travel agencies/TMCs
Independence from travel suppliers
High security standards
Fully customizable travel agent selling platform and customer communications to your corporate look and feel
Training for the different travel service providers is no longer necessary, as a consistent look and feel is achieved

"With the Bridge-IT project, we have opened up a new path for travel distribution. The new content sources demanded and required by the customer were integrated in parallel with known GDS channels to such a depth that the end customer can be fully served via NDC, low cost and GDS. Above all, it was important for us to implement the process to the end and not to stop after the booking. This is the only way to ensure consistent quality in billing and reporting. The customer thus benefits not only from better content or better prices, but also from consistent quality. With Bridge-IT, the employees in our LCC offices have a frontend, which enables them to compare content from different sources and to process the booking in always the same way. The conceptual, strategic and continuous development of Bridge-IT is still an extremely high priority in our franchise system, even three years after its launch. With PASS, we are pleased to have someone by our side who can translate our know-how into state-of-the-art, future-proof and user-friendly technology."

Tina Roos , Senior Director Front & Midoffice Technology, Lufthansa City Center Reisebüropartner GmbH

"PASS has worked with Lufthansa Group airlines as an NDC technology partner from the very beginning and was one of the first providers to comprehensively implement this new distribution channel. The PASS Travel Agent Desktop can therefore be used to map Lufthansa Group airlines’ NDC Smart Offer, as well as group bookings and post-booking processes. Thus, travel agencies have a certified end-to-end NDC booking system at their disposal. The basis of this successful and very professional cooperation is the goal of jointly driving technological innovations and shaping the future of modern airline retailing."

Johannes Walter , Head of Channel Partnermanagement, Lufthansa Group

"In cooperation with Lufthansa City Center, Midoco and PASS have implemented an automated processing of bookings in Midoco Midoffice, which effortlessly ties in with the usual automated processing of the classic GDS bookings and even improves it in many points."

Jörg Hauschild , Managing Director, Midoco GmbH

"As part of the strategic cooperation with Lufthansa City Center (LCC) travel agencies, PASS is a very important technology partner for us and we are happy to work with them. Since 2018, we have been connected via XML to the PASS Travel Agent Desktop booking system and thus to the basis of the Bridge-IT reservation system used by the LCC travel agencies. Together with PASS, we have integrated the Eurowings fares as well as almost all other additional benefits and services (for both B2B and B2C). Likewise, we are constantly developing the fare world - always with a clear focus on user-friendliness and automation for LCC travel sales in order to make bookings as easy as possible for travel agents. "

Sara Braun , Head of Channel Management & Distribution, Eurowings GmbH

Frequently asked questions by our customers

In tad (travel agent desktop), is it also possible to set up protected customer accesses for self-bookers (corporate customers) who work like agents and have own pccs, and can defined rules be managed centrally by the travel agency.

Yes, this is possible in our travel agency software. Settings and rules are assigned top-down and can also be changed.

Is it possible for a business traveler to book directly through an OBE and, at the same time, the TMC can make rebookings etc. afterwards via travel agency software Travel Agent Desktop?

This is definitely possible and is already in use today. Bookings made outside the travel agency software can be imported and further processed via an import mechanism.

Is it possible to book additional services in the retail platform TAD (Travel Agent Desktop), e.g. the current Fix price Upgrade of LHG (Lufthansa Group)?

Yes, services like this are supported by the TAD system and corresponding EMDs are issued. In the screenshot this is shown in the Tickets/EMD overview and the cash upgrade is displayed in the service overview of the flight. The sale of additional services can also be promoted via notes in the marketing portlet.

How long can I access PNRs via travel agency software TAD (Travel Agent Desktop)?

PNRs can be accessed online for 6 months and offline for 6 years by default. Other individual arrangements are possible. If the associated backend PNRs are no longer available, the last status stored in the SPNR is displayed in the travel agency software.

How long can I search/retrieve travel documents?

Travel documents can be retrieved online for 6 months and offline for 3 years by default. Other individual arrangements are possible.

Does PASS also provide the Amadeus Master Pricer?

Generally we support Master Pricer, Master Pricer Travelboard and Master Pricer Expert. Currently the Master Pricer Travelboard is used by default for fare by time and fare by price queries.

Are the LHG CLID numbers automatically filled from the profile and then also transferred to FLX/SPRK in the correct CLID field?

Yes, the CLID numbers are taken from the stored profile data from Umbrella Faces, are displayed on all relevant dialogs and are also forwarded to Farelogix. Manual entry of the CLID is also possible if it is not provided via the profile.

What can be customised/administrated by oneself in TAD?

Travel agency software TAD is designed so that the appearance and behaviour of the system can be determined by the customer as far as possible, while at the same time creating as little effort as necessary. For this purpose, units can be created in a hierarchical structure and administrative settings can be inherited, but also overwritten if necessary. Examples of this are:

Master data: Organizations and users can be created, removed and adjusted manually or through an automatic import process. In addition to an organizational structure, user roles and rights can also be set for one or more organizations. While the master data of the users is only valid for this one user, the master data of the organizations can also be inherited by their subordinate units.
Travel itinerary: The appearance and structure of the documents can be freely defined to the greatest possible extent through a template with technical keywords. In addition, it is possible to insert advertising banners, standard attachments or content in the document always, or based on various conditions.
Rules and hints: Our travel agency software supports two areas for the automatic control and influencing of processes such as queue events, remark capture or default, influencing ads in the selection of booking options, etc. In doing so, TAD relies on the customer's ability to define very comprehensive rules with technical knowledge or to define standard behaviour through a constantly growing set of rule options via an administrative interface.
Appearance of TAD: Coloring and logos of the TAD application can be adapted to the expectations of the customer and to a uniform appearance. This can be done by the user himself, provided he has the technical understanding of a style sheet. For this purpose, we will gladly provide you with the corresponding files. Alternatively, we will be happy to do this optional customization of our travel agency software for you.

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Journal articles on the topic "Travel agencies":

Chiappa, Giacomo Del. "Internet versus travel agencies." Journal of Vacation Marketing 19, no. 1 (January 2013): 55–66. http://dx.doi.org/10.1177/1356766712466613.

Cankül, Duran, and İbrahim Demir. "Travel Agencies and Gastronomy Tourism: Case of Iata Member A-Class Travel Agencies." Journal of Gastronomy Hospitality and Travel (JOGHAT) 1, no. 1 (March 31, 2018): 3–10. http://dx.doi.org/10.33083/0.2018.0.

Băltescu, Codruța Adina. "Online Travel Agencies in Romania." SERIES V - ECONOMIC SCIENCES 12(61), no. 2 (January 15, 2020): 43–48. http://dx.doi.org/10.31926/but.es.2019.12.61.2.6.

Tamara, Gajić, Kovačević Bojana, and Penić Mirjana. "Employees satisfaction in travel agencies." African Journal of Business Management 8, no. 14 (July 31, 2014): 540–50. http://dx.doi.org/10.5897/ajbm2011.2828.

Oppermann, Martin. "Databased Marketing by Travel Agencies." Journal of Travel Research 37, no. 3 (February 1999): 231–37. http://dx.doi.org/10.1177/004728759903700303.

Perramon, Jordi, Llorenç Bagur-Femenias, and Oriol Amat. "Quality practices in travel agencies." Industrial Management & Data Systems 115, no. 7 (August 10, 2015): 1325–40. http://dx.doi.org/10.1108/imds-04-2015-0133.

Subačienė, Rasa, and Kastytis Senkus. "NET PROFITABILITY ANALYSIS OF TRAVEL ORGANIZERS AND TRAVEL AGENCIES." Ekonomika 92, no. 1 (January 1, 2013): 156–65. http://dx.doi.org/10.15388/ekon.2013.0.1129.

Selvi, Murat Selim. "Mobile Marketing Applications of Travel Agencies." International Journal of Research in Business and Social Science (2147-4478) 3, no. 4 (October 22, 2014): 68–84. http://dx.doi.org/10.20525/ijrbs.v3i4.118.

Aukland, Knut. "Repackaging India’s Sacred Geography: Travel Agencies and Pilgrimage-Related Travel." Numen 65, no. 2-3 (March 15, 2018): 289–318. http://dx.doi.org/10.1163/15685276-12341498.

Dissertations / Theses on the topic "Travel agencies":

Alrousan, Mohammad Kasim. "E-commerce adoption by travel agencies in Jordan." Thesis, Cardiff Metropolitan University, 2015. http://hdl.handle.net/10369/7539.

Kangasmäki, Heini, and Maja Koskelainen. "How Important Is an Image? : Dutch Travel Agencies' Perception of Sweden as a Travel Destination." Thesis, Karlstad University, Division for Business and Economics, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-59.

Nowadays, when the world feels smaller as a result of the increasing flow of information, the competition of tourism between countries is getting bigger. This has caused that the marketing of the country has become vital. It is important for the country to send out the right signals so that the tourists have the right image of a destination. Once the image has been created, it might be hard to change it.

Scandinavian Travel Agent AB is a company arranging different trips around Scandinavia. They work as incoming agent for foreign tour operators, which they help with different types of travel arrangements in Sweden, Norway, Denmark and Finland. Now they want to expand their business to other countries, and at the same time they want to identify how Sweden is seen as a tourist destination. We helped them with this by investigating travel agencies and tour operators in the Netherlands.

Our purpose with this thesis was to find out what kind of picture the Dutch travel agencies and tour operators have about Sweden. Furthermore, we wanted to know how the Dutch market looks like considering the trips to Sweden. To be able to analyze the phenomena of image we have taken closer look at the decision- making process, which was originally created by Mathieson and Wall (1984). It contains four areas (tourist profile, travel awareness, destination resources & characteristics and trip features) that have effect on the decision making process. Since we thought that image also has a big influence on the tourists’ decision, we chose to investigate that subject as well.

With the help of our theories we created two different questionnaires, one to Dutch travel agencies/ tour operators having Sweden as a travel destination, and one to Dutch travel agencies/tour operators not currently offering trips to Sweden. After receiving the answers we interpreted them together with our theories and we found out that the respondents have a correct image of the reality. Sweden’s nature with the forests, water and snow were some of the most common parts of their image. Stockholm was also a prominent feature together with beautiful and clean nature. Sweden was also seen as a modern and safe country with high quality. Some respondent also mentioned space, but it was not as common answer as we expected.

Regarding the image, we found out that an image handles both a person’s affective and cognitive images, which arises from many different sources and influences. After doing this research our believes, about the image as a part of the decision making process, were strengthened. Therefore we saw the need to change the already existing model.

Our suggestions to the Scandinavian Travel Agent AB, is to first contact the travel agencies/tour operators who are currently offering Sweden, since they seem to be most interested in expanding to Sweden. Among the other travel agencies/tour operators an interest has to be aroused. This can depend on the fact that companies with Sweden can see the demand and the opportunities better than the companies who do not have Sweden.

Engvall, Maria, Johannes Fritz, and Sofia Kindh. "Offline vs. Online: Who buys where? A customer segmentation study of travel agencies." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-18315.

Shen, Yirui. "How to Improve Customer Loyalty to Online Travel Agencies : A research on Expedia, an online travel booking platform." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-355321.

El-Sherif, Ibrahim Nashwa Samir. "Women's employment in Egyptian travel agencies and factors influencing their career development." Thesis, Cardiff Metropolitan University, 2004. http://hdl.handle.net/10369/5904.

Hayes, Charice. "Marketing Strategies of Small Traditional Travel Agencies in a Technology-Driven World." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3166.

Le, Thanh Huong, and Malin Karlsson. "A Review of the Kano model : A Case Study on Online Travel Agencies." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33279.

Nordlöf, Jessica, Matilda Svensson, and Emily Frost. "Relationship Marketing in the Travel Industry : A Two Sided Perspective." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-11560.

The purpose of this thesis is to analyze how Stockholm based travel agencies understand and use relationship marketing and how it is perceived by customers.

Relationship marketing is defined by Grönroos as a building of relationships with customers to achieve mutual benefits. Four main objectives of relationship marketing were used to contextualise the term: service quality, personalisation, differentiation, and communica-tion.In order to answer the purpose, the authors have chosen to interview three travel agen-cies that focus on offering tailor made travel for different target groups. Sampling was used to find these travel agencies, as the total number of travel agencies in the Stock-holm area is too large to interview. Also, customers who have travelled with two of the travel agencies were interviewed. Further, several theoretical frameworks are presented in order to provide the reader with a view of relationship marketing, and were used in the design and the questions asked both companies and customers.

From the interviews with the companies it was found that all of them have different views of what relationship marketing is, and that they have different ways of imple-menting it. The views of relationship marketing differ from building a strong brand im-age to managing actual relationships with customers.

The main efforts of relationship marketing that the companies are involved in are delivering personalized travel and high service quality to customers.It was found in the interviews with customers that their view on what makes good ser-vice is similar to that of company views. What is most important to customers is that the perceived quality matches, or exceeds, the experienced one. There are several things that companies can do to attract and retain customers including having rewards clubs, sending out a moderate amount of newsletters, and providing a personal seller for customers.

Lee, Chia-Hung, and 李家宏. "Online Channel Applications in Travel Agencies." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/gk9s45.

Hung, Hsin-Li, and 洪新理. "Facebook Relationship Marketing for Travel agencies." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/27238527653844487399.

Books on the topic "Travel agencies":

Davidoff, Philip G. Financial management for travel agencies . Albany, N.Y: Delmar Publishers, 1988.

Hecker, Helen. Directory of travel agencies for the disabled . Portland, OR: Twin Peaks Press, 1986.

Hecker, Helen. Directory of travel agencies for the disabled . 7th ed. Vancouver, Wash: Twin Peaks, 1997.

Hecker, Helen. Directory of travel agencies for the disabled . 3rd ed. Vancouver, WA, USA: Twin Peaks Press, 1991.

Thompson, Douglas. A personnel & operations manual for travel agencies . 3rd ed. San Francisco: Dendrobium Books, 1988.

Hecker, Helen. Directory of travel agencies for the disabled . Vancouver, WA, USA: Twin Peaks Press, 1988.

United States. General Accounting Office. Accounting and Information Management Division. Federal agencies' analysis of TDY travel processes . Washington, D.C: The Office, 1996.

Farhat, Adib. Annual survey of travel agencies, tour operators 1997 . Ottawa, Ont: Canadian Tourism Commission, 1999.

Farhat, Adib. Annual survey of travel agencies, tour operators 1997 . Ottawa: The Commission, 1999.

Book chapters on the topic "Travel agencies":

O’Connor, Peter. "Hotels and online travel agencies." In International Case Studies in Tourism Marketing , 119–33. London: Routledge, 2022. http://dx.doi.org/10.4324/9781003182856-14.

Nigg, Stefan. "Changing Travel Booking Patterns in European Travel Agencies." In Trends and Issues in Global Tourism 2011 , 19–25. Berlin, Heidelberg: Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-17767-5_2.

Rusu, Virginica, Cristian Rusu, Daniela Quiñones, Federico Botella, Silvana Roncagliolo, and Virginia Zaraza Rusu. "On-Line Travel Agencies’ Usability: Evaluator eXperience." In Lecture Notes in Computer Science , 452–63. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-21905-5_35.

Dajani, Dima, Saad G. Yaseen, and Samar Naseem Alqirem. "Cultural Value Orientations Among Managers of Travel Agencies." In Digital Economy, Business Analytics, and Big Data Analytics Applications , 359–72. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-05258-3_29.

Rusu, Virginica, Cristian Rusu, Daniel Guzmán, Silvana Roncagliolo, and Daniela Quiñones. "Online Travel Agencies as Social Media: Analyzing Customers’ Opinions." In Social Computing and Social Media. Human Behavior , 200–209. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-58559-8_17.

Rusu, Cristian, Virginica Rusu, Daniela Quiñones, Silvana Roncagliolo, and Virginia Zaraza Rusu. "Evaluating Online Travel Agencies’ Usability: What Heuristics Should We Use?" In Lecture Notes in Computer Science , 121–30. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-319-91521-0_10.

Mota, Catarina, Eusébio Costa, José Luís Braga, Américo Silva, and Miguel Magalhães. "Digital Transformation in Travel Agencies—The Opinion of Portuguese Travelers." In Advances in Tourism, Technology and Systems , 595–603. Singapore: Springer Nature Singapore, 2022. http://dx.doi.org/10.1007/978-981-16-9701-2_49.

Mensah, Caleb, Jan Klein, Sandjai Bhulai, Mark Hoogendoorn, and Rob van der Mei. "Detecting Fraudulent Bookings of Online Travel Agencies with Unsupervised Machine Learning." In Lecture Notes in Computer Science , 334–46. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-22999-3_30.

Rusu, Virginica, Cristian Rusu, Daniel Guzmán, Diego Espinoza, Daniel Rojas, Silvana Roncagliolo, and Daniela Quiñones. "Assessing the Customer eXperience Based on Quantitative Data: Virtual Travel Agencies." In Design, User Experience, and Usability: Design Thinking and Methods , 499–508. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40409-7_47.

Leite, Maria Luciana Santiago, Plácido Rogério Pinheiro, Marum Simão Filho, and Maria Lianeide Souto Araújo. "Ordering Assertive Strategies for Corporate Travel Agencies: Verbal Decision Analysis Model." In Advances in Intelligent Systems and Computing , 374–84. Cham: Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00211-4_33.

Conference papers on the topic "Travel agencies":

Topolðek, Darja, Nataða Kovaèiã, and Tina Cvahte. "Travel Agencies’ External Integration." In The 8th International Scientific Conference "Business and Management 2014" . Vilnius, Lithuania: Vilnius Gediminas Technical University Publishing House Technika, 2014. http://dx.doi.org/10.3846/bm.2014.094.

Mescheryakova, Anna, and K. Volkova. "AUTOMATION SYSTEMS FOR TRAVEL AGENCIES." In Modern technologies and automation of production . FSBE Institution of Higher Education Voronezh State University of Forestry and Technologies named after G.F. Morozov, 2022. http://dx.doi.org/10.34220/mtap2021_39-44.

Onuferová, Erika, Veronika Čabinová, Peter Gallo, Mária Matijová, and Nikola Sikorová Jurová. "TRENDS IN FINANCIAL PERFORMANCE ASSESSMENT OF TRAVEL AGENCIES." In 15th International Bata Conference for Ph.D. Students and Young Researchers . Tomas Bata University in Zlín, 2019. http://dx.doi.org/10.7441/dokbat.2019.082.

Chenghao Ren and Hongna Li. "Analysis on human resource management of travel agencies." In 2011 International Conference on Computer Science and Service System (CSSS) . IEEE, 2011. http://dx.doi.org/10.1109/csss.2011.5974582.

Yingchun Hu and Chenghao Ren. "Study on the service quality of travel agencies." In 2011 International Conference on Computer Science and Service System (CSSS) . IEEE, 2011. http://dx.doi.org/10.1109/csss.2011.5974849.

Ilić, Dragana, Lukrecija Đeri, Predrag Stamenković, and Snežana Milićević. "Service quality as travel agencies business improvement factor." In Sitcon 2016 . Belgrade, Serbia: Singidunum University, 2016. http://dx.doi.org/10.15308/sitcon-2016-203-208.

Pavlović, Goran, and Nevena Vrcelj. "HUMAN RESOURCE MANAGEMENT IN HOSPITALITY, RESTAURANTS AND TRAVEL AGENCIES." In 4th International Scientific Conference: Knowledge based sustainable economic development . Association of Economists and Managers of the Balkans, Belgrade, Serbia et all, 2018. http://dx.doi.org/10.31410/eraz.2018.592.

Sawińska, Agnieszka. "INNOVATIONS OF TRAVEL AGENCIES IN TOURISM SERVICES FOR SENIORS." In Tourism in Southern and Eastern Europe 2017: Tourism and Creative Industries: Trends and Challenges . University of Rijeka, Faculty of Tourism and Hospitality Management, 2017. http://dx.doi.org/10.20867/tosee.04.28.

Zhang, Xuejing, and Huamin Li. "Tourists' Activity of Travel Agencies: Based on Correspondence Analysis." In Proceedings of the 2nd International Conference on Humanities Education and Social Sciences (ICHESS 2019) . Paris, France: Atlantis Press, 2019. http://dx.doi.org/10.2991/ichess-19.2019.120.

Jen-Min, Liu. "Research on the current situation of Taiwan's travel agencies." In 2019 IEEE Eurasia Conference on Biomedical Engineering, Healthcare and Sustainability (ECBIOS) . IEEE, 2019. http://dx.doi.org/10.1109/ecbios.2019.8807869.

Reports on the topic "Travel agencies":

Barbeau, Sean. Travel Assistant Device – Deployment to Transit Agencies . Tampa, FL: University of South Florida, August 2010. http://dx.doi.org/10.5038/cutr-nctr-rr-2009-03.

Luo, Hao, Ricardo Chahine, Arianna Rambaram, Elizabeth Theresa Rosenzweig, Konstantina Gkritza, and Hua Cai. Assessing the Travel Demand and Mobility Impacts of Transformative Transportation Technologies in Indiana . Purdue University, 2023. http://dx.doi.org/10.5703/1288284317374.

Mathew, Jijo K., Christopher M. Day, Howell Li, and Darcy M. Bullock. Curating Automatic Vehicle Location Data to Compare the Performance of Outlier Filtering Methods . Purdue University, 2021. http://dx.doi.org/10.5703/1288284317435.

Arhin, Stephen, Babin Manandhar, Hamdiat Baba Adam, and Adam Gatiba. Predicting Bus Travel Times in Washington, DC Using Artificial Neural Networks (ANNs) . Mineta Transportation Institute, April 2021. http://dx.doi.org/10.31979/mti.2021.1943.

Arhin, Stephen, Babin Manandhar, Kevin Obike, and Melissa Anderson. Impact of Dedicated Bus Lanes on Intersection Operations and Travel Time Model Development . Mineta Transportation Institute, June 2022. http://dx.doi.org/10.31979/mti.2022.2040.

Rodier, Caroline, Andrea Broaddus, Miguel Jaller, Jeffery Song, Joschka Bischoff, and Yunwan Zhang. Cost-Benefit Analysis of Novel Access Modes: A Case Study in the San Francisco Bay Area . Mineta Transportation Institute, November 2020. http://dx.doi.org/10.31979/mti.2020.1816.

Richmond, Paul, Adam Potter, David Looney, and William Santee. Terrain coefficients for predicting energy costs of walking over snow . Engineer Research and Development Center (U.S.), August 2021. http://dx.doi.org/10.21079/11681/41602.

David, Aharon. Unsettled Topics Concerning Airport Cybersecurity Standards and Regulation . SAE International, September 2021. http://dx.doi.org/10.4271/epr2021020.

Banerjee, Pritam, and Atul Sanganeria. Developing a Risk Management System for Participating Government Agencies of India . Asian Development Bank, December 2021. http://dx.doi.org/10.22617/wps210413-2.

Mwamba, Isaiah C., Mohamadali Morshedi, Suyash Padhye, Amir Davatgari, Soojin Yoon, Samuel Labi, and Makarand Hastak. Synthesis Study of Best Practices for Mapping and Coordinating Detours for Maintenance of Traffic (MOT) and Risk Assessment for Duration of Traffic Control Activities . Purdue University, 2021. http://dx.doi.org/10.5703/1288284317344.

International

June 24, 2023 - Wagner head says group standing down

By Helen Regan , Andrew Raine , Sophie Tanno, Hafsa Khalil, Tori B. Powell , Adrienne Vogt and Kaanita Iyer , CNN

Russian military carrying out necessary “combat measures” in southern city of Voronezh, governor says

From CNN's Uliana Pavlova

Russian military are carrying out the necessary “combat measures” in the southern Russia city of Voronezh, the region's governor said.

Alexander Gusev posted a brief update on his Telegram channel, as geolocated videos emerge showing Wagner fighters and vehicles on the move along the M-4 highway that leads to the city of Voronezh from southern Russia.

“As part of the counter-terrorist operation on the territory of the Voronezh region, the armed forces of the Russian Federation are carrying out the necessary operational and combat measures. I will keep you updated as the situation develops,” Gusev said.

Chechen leader Kadyrov condemns "treacherous march" of Prigozhin, urges support for Putin

From CNN's Tim Lister and Anna Chernova

Chechen leader Ramzan Kadyrov is pictured at a meeting chaired by Russian President Vladimir Putin in Pyatigorsk on May 19.

Chechen leader Ramzan Kadyrov has condemned the actions of Wagner chief Yevgeny Prigozhin and pledged his support to the Kremlin.

Addressing Wagner fighters, Kadyrov said: “Whatever goals you are given, no matter what promises you are told -- the security of the state and the cohesion of Russian society at such a moment is above all else! See how our enemies in the West are taking advantage of this situation….These are the expected consequences of Prigozhin's treacherous march.”

He also spoke of a “vile betrayal” by Prigozhin.

In a long statement on Telegram, Kadyrov said: “I have repeatedly warned that war is not the time to voice personal grievances and resolve disputes in our rear. The rear must always be calm and reliable. Imagine how the guys in the trenches feel now, in the face of which there is an enemy, and behind their backs a treacherous adventure. We are talking about stability, about the cohesion of the state, about the security of citizens.”

Kadyrov continued: “We have a Supreme Commander-in-Chief, elected by the people, who knows the whole situation to the smallest detail better than any strategist.”

Referring to President Putin ’s address to the nation Saturday, he said: “Vladimir Vladimirovich quite rightly noted in his address to the nation -- this is a military rebellion! There is no excuse for such actions! I fully support every word of Vladimir Vladimirovich Putin!

“What is happening is not an ultimatum to the Ministry of Defense. This is a challenge to the state, and against this challenge it is necessary to rally around the national leader: the military, security forces, governors, and the civilian population.”

Kadyrov’s statement ends: “The rebellion must be crushed, and if this requires harsh measures, then we are ready!”

Some context: Wagner chief Yevgeny Prigozhin claimed Saturday to have seized control of key military facilities in Rostov and Voronezh, pledging to move on to Moscow if Russia's Defense Minister Sergei Shoigu and top general Valery Gerasimov, did not meet with him.

Earlier, the official Russian news agency TASS reported that traffic had been blocked on the M-4 highway past Rostov-on-Don towards Aksay.

“All cars moving from Rostov-on-Don towards Aksay are being redirected back in the city, and police checkpoints have been reinforced,” TASS reported.

Russian Foreign Ministry urges unity around Putin to prevent "civil strife"

From CNN's Anna Chernova

The Russian Foreign Ministry has issued a call for unity in Russia in order to prevent the potential threat of “civil strife.”

“We have one commander in chief [Vladimir Putin]. Not two, not three. One. And he urged everyone to unite,” spokeswoman Maria Zakharova said in a Telegram post, echoing sentiments expressed by other government officials.

“The enemy is just waiting for our civil strife,” she added.

Zakharova urged the men of Russia to unite despite their differing views. “Behind you are children, women, your parents! Behind you is the country. Behind you is everything that you defend with weapons in your hands. Behind you are the graves of those who did not spare themselves. You are future generations. Hold on and don't give in."

Zakharova concluded her message by urging Russians to stand strong.

“Today we are all being tempted, our strength tested. Don't give in! Together with the President! May God keep us!” she added.

Her words of defiance come as Wagner chief Yevgeny Prigozhin claimed Saturday to have seized control of key military facilities in Rostov and Voronezh, pledging to move on to Moscow if Russia's Defense Minister Sergei Shoigu and top general Valery Gerasimov did not meet with him.

Voronezh governor disputes rumors about military equipment moving through the region

From CNN’s Uliana Pavlova and Anna Chernova

Rumors of military equipment moving through Russia's southern city Voronezh amid reports of Wagner fighters also traveling in the region, have been disputed by its governor Alexander Gusev.

“A lot of unreliable information is now being published on social networks about the alleged movement of columns of military equipment through the territory of the Voronezh region,” Gusev said in a statement Saturday.

“The legislation of the Russian Federation provides for liability for the dissemination of such messages,” he added, asking people to only follow information from official sources.

"I also ask the media to take a responsible approach to posting information,” Gusev said.

The Russian news agency RIA Novosti quoted its correspondent in Voronezh as saying that “access to the buildings of the FSB and the Ministry of Internal Affairs in Voronezh is blocked, the police are on duty.”

Major Russian highway disrupted amid reports of Wagner presence

From CNN's Tim Lister

Motorists on a major highway in southern Russia have been advised to avoid the route, amid reports that convoys of Wagner fighters are using it.

The warning was posted on Telegram by the company Avtodor, which operates Russian highways.

“Drivers, Attention. Please choose routes around the M-4,” the message read.

The M-4 runs north from Rostov to Voronezh and onto Moscow.

Wagner chief Yevgeny Prigozhin claimed Saturday to have seized control of key military facilities in Rostov and Voronezh, pledging to move on to Moscow if Russia's Defense Minister Sergei Shoigu and top general Valery Gerasimov, did not meet with him.

European leaders and NATO monitor situation in Russia

From CNN's Joseph Ataman, Sharon Braithwaite, Antonia Mortensen and Uliana Pavlova

French President Emmanuel Macron is seen at the Presidential Elysee Palace on June 23, in Paris, France.

NATO is "monitoring the situation" in Russia, a spokesperson told CNN Saturday, which the European Union has also said it is "carefully" doing.

"We are following the situation carefully and are in permanent contact with our Ambassador in Moscow and continuing our internal consultations with our Member States," EU spokesperson for Foreign Affairs and Security Policy Nabila Massrali told CNN.

"What we are witnessing is an internal Russian issue," Massrali added.

Other European leaders have also commented that they are monitoring the events.

French President Emmanuel Macron is following Russia "closely," the Elysee Palace said Saturday.

“The President is monitoring the situation closely. We remain focused on supporting Ukraine," the Elysee said.

Estonia's Prime Minister Kaja Kallas tweeted that they were also following developments and trading information with allies.

"Border security has been strengthened. I also urge our people not to travel to any part of Russia," she said after assuring they do not face any direct threat.

Similarly, Poland's President Andrzej Duda said they were watching the situation on an "ongoing basis."

"Due to the situation in Russia, we held consultations this morning with the Prime Minister and the Ministry of National Defense, as well as with the Allies. The course of events beyond our eastern border is monitored on an ongoing basis," Duda tweeted Saturday.

Meanwhile, Belarus President Alexander Lukashenko and Russian President Vladimir Putin spoke by phone Saturday morning, Belarusian official news agency reported.

"The Russian president informed his counterpart about the situation in the country,” BELTA said.

Belarus, which shares borders with both Russia and Ukraine, was a key ally to Putin when the war started February last year.

Anti-terrorist regime introduced in Moscow and Voronezh regions

The Russian National Anti-Terrorism Committee announced the introduction of a counter-terrorist operation regime in Moscow, the Moscow region and Voronezh region.

"In order to prevent possible terrorist acts on the territory of the city of Moscow, the Moscow and Voronezh regions, a counter-terrorist operation regime has been introduced," the statement said.

According to Russian state media, this is the first time that the counter-terrorist regime has been announced in these regions.

The measures were announced as the head of the Wagner private military group, Yevgeny Prigozhin, was accused of mounting an armed revolt against the Russian state.

The counter-terrorist regime includes, but is not limited to:

document checks
strengthened protection of public order
monitoring telephone conversations
restricting communications
restricting the movement of vehicles and pedestrians on the streets.

Key lines from Putin's address

Russian President Vladimir Putin warned that those on the “path of treason” or armed rebellion will be “punished” after the head of the Wagner paramilitary group said his troops had taken control of military facilities in two Russian cities, plunging the country into crisis.

Here are some of the key lines from Putin's address:

Putin vowed a harsh response and punishment of those involved in armed rebellion. "Any actions that fracture our unity" are "a stab in the back of our country and our people,” he said.
Putin said the armed forces "have been given the necessary orders" and "decisive action will also be taken to stabilize the situation in Rostov."
He said, "additional anti terrorism, security measures have been imposed in Moscow, Moscow region and a number of other regions."
Putin appealed to Wagner forces "pushed into the provocation of a military rebellion," saying at this time, "we require unity, consolidation, and responsibility."
Putin described events in Rostov as an insurrection. He said the situation in Rostov "remains difficult during the armed uprising" and "the work of civil and military administration is basically blocked."
Putin said the country had been "betrayed by those who are trying to organize a mutiny, pushing the country toward anarchy and fratricide." He said "excessive ambition and vested interests have led to treason."
Putin said it was a "blow to Russia," adding, "Internal turmoil is a mortal threat to our statehood, to us as a nation."

Putin says Wagner's "betrayal" is a "stab in the back of our country and our people"

From CNN's Josh Pennington

Russian President Vladimir Putin said Wagner's "betrayal" and "any actions that fracture our unity," are "a stab in the back of our country and our people."

"What we are facing is precisely betrayal. Excessive ambition and vested interests have led to treason. Betrayal of one's country, one's people, and the cause for which the soldiers and commanders of the Wagner group had fought and died, side by side with our other units," Putin said.

Putin called Wagner actions "internal treachery," saying that "all kinds of political adventurers and foreign forces, who divided the country and tore it apart, profited from their own interests. We will not let this happen again. We will protect both our people and our statehood from any threats, including internal treachery."

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International

June 24, 2023 - Wagner head says group standing down

By Helen Regan , Andrew Raine , Sophie Tanno, Hafsa Khalil, Tori B. Powell , Adrienne Vogt and Kaanita Iyer , CNN

Russian military carrying out necessary “combat measures” in southern city of Voronezh, governor says

From CNN's Uliana Pavlova

Russian military are carrying out the necessary “combat measures” in the southern Russia city of Voronezh, the region's governor said.

Chechen leader Kadyrov condemns "treacherous march" of Prigozhin, urges support for Putin

From CNN's Tim Lister and Anna Chernova

Chechen leader Ramzan Kadyrov has condemned the actions of Wagner chief Yevgeny Prigozhin and pledged his support to the Kremlin.

Addressing Wagner fighters, Kadyrov said: “Whatever goals you are given, no matter what promises you are told -- the security of the state and the cohesion of Russian society at such a moment is above all else! See how our enemies in the West are taking advantage of this situation….These are the expected consequences of Prigozhin's treacherous march.”

He also spoke of a “vile betrayal” by Prigozhin.

Kadyrov continued: “We have a Supreme Commander-in-Chief, elected by the people, who knows the whole situation to the smallest detail better than any strategist.”

Kadyrov’s statement ends: “The rebellion must be crushed, and if this requires harsh measures, then we are ready!”

Earlier, the official Russian news agency TASS reported that traffic had been blocked on the M-4 highway past Rostov-on-Don towards Aksay.

“All cars moving from Rostov-on-Don towards Aksay are being redirected back in the city, and police checkpoints have been reinforced,” TASS reported.

Russian Foreign Ministry urges unity around Putin to prevent "civil strife"

From CNN's Anna Chernova

The Russian Foreign Ministry has issued a call for unity in Russia in order to prevent the potential threat of “civil strife.”

“The enemy is just waiting for our civil strife,” she added.

Zakharova concluded her message by urging Russians to stand strong.

“Today we are all being tempted, our strength tested. Don't give in! Together with the President! May God keep us!” she added.

Voronezh governor disputes rumors about military equipment moving through the region

From CNN’s Uliana Pavlova and Anna Chernova

Rumors of military equipment moving through Russia's southern city Voronezh amid reports of Wagner fighters also traveling in the region, have been disputed by its governor Alexander Gusev.

“The legislation of the Russian Federation provides for liability for the dissemination of such messages,” he added, asking people to only follow information from official sources.

"I also ask the media to take a responsible approach to posting information,” Gusev said.

Major Russian highway disrupted amid reports of Wagner presence

From CNN's Tim Lister

Motorists on a major highway in southern Russia have been advised to avoid the route, amid reports that convoys of Wagner fighters are using it.

The warning was posted on Telegram by the company Avtodor, which operates Russian highways.

“Drivers, Attention. Please choose routes around the M-4,” the message read.

The M-4 runs north from Rostov to Voronezh and onto Moscow.

European leaders and NATO monitor situation in Russia

From CNN's Joseph Ataman, Sharon Braithwaite, Antonia Mortensen and Uliana Pavlova

NATO is "monitoring the situation" in Russia, a spokesperson told CNN Saturday, which the European Union has also said it is "carefully" doing.

"What we are witnessing is an internal Russian issue," Massrali added.

Other European leaders have also commented that they are monitoring the events.

French President Emmanuel Macron is following Russia "closely," the Elysee Palace said Saturday.

“The President is monitoring the situation closely. We remain focused on supporting Ukraine," the Elysee said.

Estonia's Prime Minister Kaja Kallas tweeted that they were also following developments and trading information with allies.

"Border security has been strengthened. I also urge our people not to travel to any part of Russia," she said after assuring they do not face any direct threat.

Similarly, Poland's President Andrzej Duda said they were watching the situation on an "ongoing basis."

Meanwhile, Belarus President Alexander Lukashenko and Russian President Vladimir Putin spoke by phone Saturday morning, Belarusian official news agency reported.

"The Russian president informed his counterpart about the situation in the country,” BELTA said.

Belarus, which shares borders with both Russia and Ukraine, was a key ally to Putin when the war started February last year.

Anti-terrorist regime introduced in Moscow and Voronezh regions

The Russian National Anti-Terrorism Committee announced the introduction of a counter-terrorist operation regime in Moscow, the Moscow region and Voronezh region.

"In order to prevent possible terrorist acts on the territory of the city of Moscow, the Moscow and Voronezh regions, a counter-terrorist operation regime has been introduced," the statement said.

According to Russian state media, this is the first time that the counter-terrorist regime has been announced in these regions.

The measures were announced as the head of the Wagner private military group, Yevgeny Prigozhin, was accused of mounting an armed revolt against the Russian state.

The counter-terrorist regime includes, but is not limited to:

document checks
strengthened protection of public order
monitoring telephone conversations
restricting communications
restricting the movement of vehicles and pedestrians on the streets.

Key lines from Putin's address

Here are some of the key lines from Putin's address:

Putin vowed a harsh response and punishment of those involved in armed rebellion. "Any actions that fracture our unity" are "a stab in the back of our country and our people,” he said.
Putin said the armed forces "have been given the necessary orders" and "decisive action will also be taken to stabilize the situation in Rostov."
He said, "additional anti terrorism, security measures have been imposed in Moscow, Moscow region and a number of other regions."
Putin appealed to Wagner forces "pushed into the provocation of a military rebellion," saying at this time, "we require unity, consolidation, and responsibility."
Putin described events in Rostov as an insurrection. He said the situation in Rostov "remains difficult during the armed uprising" and "the work of civil and military administration is basically blocked."
Putin said the country had been "betrayed by those who are trying to organize a mutiny, pushing the country toward anarchy and fratricide." He said "excessive ambition and vested interests have led to treason."
Putin said it was a "blow to Russia," adding, "Internal turmoil is a mortal threat to our statehood, to us as a nation."

Putin says Wagner's "betrayal" is a "stab in the back of our country and our people"

From CNN's Josh Pennington

Russian President Vladimir Putin said Wagner's "betrayal" and "any actions that fracture our unity," are "a stab in the back of our country and our people."

"What we are facing is precisely betrayal. Excessive ambition and vested interests have led to treason. Betrayal of one's country, one's people, and the cause for which the soldiers and commanders of the Wagner group had fought and died, side by side with our other units," Putin said.

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June 24, 2023
5:53 a.m. ET, June 24, 2023 Russian military carrying out necessary "combat measures" in southern city of Voronezh, governor says. From CNN's Uliana Pavlova
June 24, 2023
Wagner boss Yevgeny Prigozhin claimed Saturday that he was turning his forces around from a march toward Moscow in what Russian President Putin called an "armed uprising." Follow for live updates.

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