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Reviews 1.5.
Most relevant
Should be closed down
Should be closed down. Incompetent, does not provide literate response to simple questions. It seems it is just an operation to entice customers to another bad egg, which is called Reactive claims. Avoid both at all cost.
Date of experience : 08 November 2023
Won’t be using this company again
Called up and woman was very confused by what I was asking ….didn’t seem like she knew what she was talking about. Very disappointed! Won’t be using this company again
Date of experience : 09 October 2023
absolute crooks
absolute crooks , took my money. When holiday was cancelled , they wouldn't respond to calls or emails 2 months later eventually got to speak to someone online ,said I wasn't covered due to corona virus , we took out insurance three months before outbreak . still not going to honour their contract .have given up any chance of getting our money back. AVOID THIS COMPANY . (UNSCRUPULOUS SHOWER)
Date of experience : 11 June 2020
Dubious insurer
Insured for trip to Australia which was cancelled due to covid 19 upon the direction of the prime minister. And Australia's prime banning all persons not Australian nationals. On my first contact with said company they said that Corona virus was known about prior to my dates. They tried to ignore their responsibilities. However I do not give up easily. Continual emails and phone calls led them to offer me 50% refund. Not enough I replied. Referred to Insurance ombudsman.
Date of experience : 10 February 2021
Big Blue travel insurance offers BAGGAGE cover that it has no intention of paying out on. If your baggage is lost or delayed they have limits of cover on their policies, however they have no intention of honouring baggage claims. They push you away to the airline and quote you protocols, such as the Montreal protocol. Therefore i don't understand why they pretend to cover baggage if you MUST claim from the airline.....and have you actually tried claiming baggage from an airline???????!!
Date of experience : 26 January 2023
Great to deal with!!
Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim form. Within two days of sending the form and documents back, I was advised that my claim would be paid in full. Within a further two days, the money was in my account!!
Date of experience : 07 February 2020
Missed A Trick Here.
Like alot of comments below i also changed my holiday to next year, I was also told we can't change policy date to later than April 14th, best they offered me was a 'Goodwill gesture' of £8.93 return of my £27 i paid them, If they let us change dates instead of being greedy wanting money for nothing they would still have our custom, now none of these 1 stars would use or recommend them again, they've lost our custom and gained themselves a bad reputation. They'll no doubt change company name and carry on scamming.
Date of experience : 04 September 2020
Shocking company on all counts
Shocking company on all counts. Mislead you into buying policy with medical conditions disclosed and when paid for policy then inform you cover for these conditions is declined. Then can’t get refund as admin email address bounces back and telephone calls continually engaged. Even the compliance email address dies nit respond. I will be reporting to FCA. Avoid at all costs
Date of experience : 14 March 2020
asked if our travel cover could changed…
asked if our travel cover could changed to different dates due to havein to cancel because of corona virus. took them weeks to respond told me could not transfer cover to holidays after april 2021 . and only offered half our money back plus want a £5 admin fee.should be able to refund all our money . totally disgusting avoid this company
Date of experience : 03 July 2020
DO NOT buy the Big Blue Cover holiday…
DO NOT buy the Big Blue Cover holiday insurance. They fail to tell you that the excess is £199 per person per claim not £199 per claim when taking out the insurance. Absolutely useless and even though they knew I was claiming for 3 separate people, requested further information even though they knew it would be below their per person excess so that’s £468 lost! I will be taking out a new policy with a different company.
Date of experience : 13 March 2023
Won't pay for car after flight divert.
Because we had an internal flight in New Zealand diverted and no replacement flights were available until after our return flight to the UK would have left. We had to hire a car to drive from Auckland to Wellington we hired a car to drive the 400 miles and Big blue (non) cover have told us that they will not pay out for the car because it only covers missed departures to the UK. Even though we saved them money by doing this they refuse to reimburse us. Avoid look at the other reviews
Date of experience : 23 January 2020
Purchased travel insurance…
Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing. They are quick enough to take your money but don't reply when asking for a refund. Definitely won't use them again and have told family and friends not to either
Date of experience : 17 June 2020
Worst insurance co I have ever dealt…
Worst insurance co I have ever dealt with. They take forever to answer emails , Ended up I got another insurance company as I had no reply from BIG BLUE as to what was happening , my holiday had been changed by a month on .I have lost money over them due to very poor communications blamed on the current situation according to them. I need to contact the OMBUSMAN.
Date of experience : 16 July 2020
If you are travelling abroad
I have started a Facebook group for those unsatisfied with BigBlue Cover. Look out for it. If you are travelling abroad, don't whatever you do get covered by Big Blue Travel Insurance. They are absolute rubbish. Having taking your payment, they refuse to answer their phones when you ring. Ruth just waited a completed half hour - which will be on our phone bill - and no answer. And we have just got a message that they will not pay for any insurance that is cancelled because of coronavirus.
Date of experience : 26 June 2020
Racketeers. Avoid, avoid, avoid.
Basically a scammy/fraudulent company that opt you in to renewals without permission and then refuse to answer contacts. Renewals can only be removed through a link buried in their FAQs. Should be prosecuted Link is here: rockinsurance dot com forward slash autorenew Although I have no confirmation of any kind that the policy has even been removed.
Date of experience : 11 January 2021
Pity anyone who has to make a claim…
Pity anyone who has to make a claim through this company, do they actually exist? I went through Money Supermarket, trusting them, then after read so many reviews on Trustpilot that I decided to cancel. Four e mails later, numerous phone calls and a letter later, I still cant get a reply. They tell you to use live chat and there is none. Good luck.
Date of experience : 19 March 2020
WARNING - If you chose to go on your holiday to a destination where there is a FCO warning in place you will not be covered.... HOWEVER this is NOT a valid reason to be able claim cancellation costs even if your holiday was booked weeks before this happening?!!!!! So basically we have been told you can not go on your holiday and we also will not help pay towards the cancellation costs. (Note- we also had premium cover the highest that they provide) STAY CLEAR FROM BIG BLUE COVER! Thank you for completely destroying our once in a life time honeymoon.
Date of experience : 30 August 2018
Wished I'd checked this site before paying…
Wished Id check this site before paying for cover. Seemed too cheap to be true???? No communications once policy issued, no response to emails, no confidence they would provide service if needed but can't cancel. Today 19.7.2022 website not reachable??? and no FB page either. DONT RISK IT!!!
Date of experience : 19 July 2022
Sick in Vietnam
In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved into a room without stairs, arranged and paid for my return flight back to the UK, paid for my hotel room and I had telephone support from a nurse checking up on my recovery throughout my illness. I didn't have to worry about anything and I felt very supported at a time when I needed it the most.
Date of experience : 19 March 2019
Completely agree with the hopeless…
Completely agree with the hopeless customer service. They never answer the phone. I am being told after an hour of holding at 11am in the morning that the 'lines are due to close soon' and to call back tomorrow. Given this is the second whoel day I have been on the call this seems somewhat unbelievable. GEt some new staff or enabel changes on line I won't be renewing here
Date of experience : 12 August 2022
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Big Blue Cover Reviews
During these unprecedented times, BigBlueCover.com is creating policies to ensure they’re flexible for their customers needs
- Service (0)
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- 87 reviews found on websites such as TrustPilot
- £10m limit for medical cover
- £5k cancellation cover limit
- Claims (0),
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7 nights in Spain
Single Trip Quote
Medical cover limit, cancellation cover limit.
Worldwide cover including USA
Annual Trip Quote
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Bigbluecover Reviews
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Reviews 1.5.
Most relevant
Awful!!! Zero help from customer service. The information provided in my policy document was out of date and the number I was told to call for emergencies ended up not working after I was stranded without a flight in my layover destination. Apparently they don't cover journeys that include a connecting flight - something that they don't tell you when you buy the insurance!!
Date of experience : 05 February 2023
I can confirm I got all my money back
I can confirm I got all my money back 419£ ! Car rental company had charged me for small scratches and luckily I had reactive claims (big blue insurance company), it took about 15 days to get confirmation email that I'm getting my money back and then after another 4 days I got it. It took longer for them to proceed as they had asked me further documents and photo of the scratches after 7 days. I guess most people either not providing proper documents or mostly people leave negatives reviews having bad experience, when you have good experience, usually we don't leave good reviews.
Date of experience : 06 August 2019
AVOID THIS COMPANY AT ALL COSTS THEY DO NOT PAY OUT
Am insulted that I have to leave 1 star for a imbomidable insurance company whose policies aren’t worth the paper it’s written on. They refused to pay out for three flights cancelled by the airlines and nearly £3k out of pocket but the will pay out if it is delayed plus use COVID as an excuse not to pay out. Biggest load of tosh avoid, avoid, avoid.
Date of experience : 06 November 2020
We bought our travel insurance on 2nd…
We bought our travel insurance on 2nd January for our 2 week holiday in Greece on 10th to 24th June.Due to the coronavirus, Jet 2 cancelled our holiday and immediately refunded the full amount of our holiday. ABSOLUTELY BRILLIANT AND WE WILL BE USING JET 2 NEXT YEAR. However, I have spent the past 3 weeks trying to contact Big Blue Cover in an attempt to get a refund (£82.75) on my Insurance. I've tried phoning only to be told by a robot to go on the website for an online chat (does not exist), multiple emails non of which have been answered. They appear to be a typical insurance company whereby all they want is your money for no returned service.
Date of experience : 01 June 2020
Wanted to upgrade my policy to…
Wanted to upgrade my policy to Worldwide cover for an up and coming holiday - tried several time to contact them with no success. You can't get through, left hanging on the phone for ages and on several occasions the call just dropped, one of which due to the 7pm watershed for the call centre closing! So we can only assume if I had to make a claim it would hell. AVOID THIS INSURANCE MIDDLE MAN.
Date of experience : 23 January 2019
I would never use this company again…
I would never use this company again because the service is unbelievably bad. I’ve been trying to change my travel dates but they don’t answer the phone because their dialling system to speak to the right department has been disconnected. I’ve emailed them several times but no one gets back to you. It’s a big con and they should be held to task. I will be contacting the ombudsman to complain. DO NOT USE THIS COMPANY!!!!
Date of experience : 04 December 2020
Fast claim settlement
After having to cancel trip to Australia due to family illness,Big Blue insurance have made up the penalty cost imposed. Claim took 10 days, really impressed and will use again
DIABOLICAL COMPANY AND HAVE COMPLAINED TO OMBUDSMEN
This company is the most diabolical I have ever had the misfortune to deal with. Not a cent back after having 3 flights cancelled plus other losses in the US at the beginning of COVIID. Other company policies were Compensating for cancelled flights but not this one. Thank god we didnt get ill whilst away. Absolutely appalled and I would avoid this company like the plague. Never felt so disgusted.
Date of experience : 05 August 2020
oh dear - shambles of a company using a provider for GLOBAL RESPONSE , DO NOY USE THESE PEOPLE - I am unsure how they have managed get such a star rating .... 10 weeks to settle a claim and then take above and beyond the excess in the final payout. The ethics and morals of a pay day lender !!!!!!!
Date of experience : 25 February 2018
Literally the most uncontactable…
Literally the most uncontactable company ever ! I purchased a policy months ago and have been trying to contact them to make an amendment morning, noon and night with no reply from any numbers. I put in an official complaint and was told to expect a response in 4 weeks, then exactly 4 weeks later I get another e mail saying it will be another 4 weeks. Are these guys for real ! My holiday will be over by then. God help us if we need to contact them in an emergency. I’m literally flabbergasted as to how they can get away with this. I’m now contemplating taking out another policy as this company is so unreliable. Don’t purchase a policy from them, you may regret it. I wish I’d read the reviews first, seems this is a common theme
Date of experience : 03 August 2022
Avoid this company
Avoid this company - Short Term travel insurance was purchased and holiday was cancelled by Jet 2 - rearranged holiday for next year and thought all i had to do was contact Big Blue Cover to change the dates. Advised policy had to be cancelled and would only return 50% of the premium i had paid. I asked why to be advised that in the event of cancellation the policy was in force from date of purchase even though my holiday was not until month later. I raised a complaint 6 weeks ago and not had a response - what chance have i got if they are not even following the correct complaints process that they have set in place. Avoid
Date of experience : 27 July 2020
They do not even do their own car insurance
They do not even do their own car insurance cover. It is another company called Reactive claims. Be prepared to be hung up on by staff there and every time they request an extra document off you it takes 5 to 10 working days for them to even look at it. Painful and rude staff. Go with anyone else!
Date of experience : 30 August 2019
Auto renew but cannot contact to stop it
Been told my policy will auto renew, so tried to contact on email address given which is for ROCK INSURANCE and website will not load, tried phoning BIG BLUE COVER and kept on hold for excessively long time. Beginning to think this is just one big scam. How am I supposed to put in a claim if it occurs if there is no contact. Won’t be using them again. SCAMMERS
Date of experience : 21 March 2020
Avoid at all costs
This company auto-renewed my annual car hire excess policy with no prior warning. I have been trying to get in touch with them for weeks to cancel the renewed policy but there is no way to contact them. All of the phone numbers take you to a menu but then you can't get any further as it doesn't register when you select a menu option. It feels like a total scam.
Date of experience : 06 October 2020
Took out holiday insurance back in Jan
Took out holiday insurance back in Jan. this year for a holiday in October. Attempted to contact Bigblue to clarify my cover, very long wait on the telephone on my 1st attempt, sent 2 e-mails - no response, tried on line chat-not working, 2nd attempt on the telephone managed to speak to someone who then told me basically i am not covered for cancellation. This company is a complete waste of money and would never use them again as judging by other reviews not many will,
Date of experience : 21 September 2020
Lack of customer service
Lack of customer service I have Tried to contact big blue on several occasions (by phone and email) and have been unable to get anyone to answer my emails (first one sent over a month ago) or telephone calls (the longest I waited was over two hours) not sure what to do next
Date of experience : 05 June 2020
Buyers beware!!!!!!!!…
Worst company ever auto renew bordering on fraudulent phone them and expect to be on hold over an hour try to cancel online and they don't recognize your policy number or details this is a well rehearsed con Be very careful about dealing with this company
Date of experience : 08 September 2021
don't cover hurricanes/storms under curtailment
I took out holiday insurance for a trip to America. Two days into my holiday it was cut short because of a hurricane. It was a terrible time, fleeing to another part for saftey. no electicity or hot water anywhere. Managed to get an earlier flight home (a week early). I put in a claim for the days our holiday was cut short by and was told under their curtailment reason , hurricane wasn't covered. When I questioned it , it said "storm in your home", I assumed that was the my home for a fortnight. In their glossary of word "home" meant your current home in the uk. They couldn't make it more complicated if they tried. The FOM sided with them but the most annoying part is the other 4 people that travelled with me were compensated by their insurance companies. It's just not fair. Beware to read the small print folks. I won't be going with these again.
Date of experience : 16 March 2023
Just glad I didn't need their services…
Just glad I didn't need their services on a holiday! I took out annual insurance on March 1st, have tried to contact them about a claim for the deposit I lost. As everyone else has said they don't answer the phone , they don't reply to e mail and the online chat is joke. I hope this all causes them to cease trading as they are just thieves!
Date of experience : 14 June 2020
Spam emails
I have started receiving unsolicited marketing emails from this company. I have asked them to stop, I have also asked how they obtained my details as I have never been in contact with them; so far both requests have been ignored. I can't comment on their product as I've never used it but based on this experience I never will and they rightly deserve 1 star.
Date of experience : 28 February 2020
Big Blue Travel Insurance Review
Everything you need to know before you buy travel insurance from Big Blue!
The experts say:
As an experienced traveller, I'm always looking for the best protection when I'm away. Big Blue's Premier Cover travel insurance looks pretty good - it scored a solid 61% with Which?, giving it a ranking of 59 out of 71 providers. It includes superior Covid cover, and covers medical expenses up to £1,000,000 - but unfortunately there's no cover for airline failure. The baggage cover stands at £2,500 and the cancellation cover is £5,000. Excess payable on medical claims is £99. Finally, Fairer Finance rated it 2 stars - not bad, but could be better! All in all, Big Blue's Premier Cover looks like a decent option for your next trip.
What Big Blue customers are saying right now:
- 🤩 Great cover limits on baggage
- 😊 Push customers to airlines for protocols
- 😃 Low prices for cover
- 🙂 Website and Facebook page available
- 🤗 Link to cancel renewals in FAQs
- 😡 Big Blue has no intention of paying out on BAGGAGE cover
- 😡 Appalling customer service - long wait times on the phone and no response to emails
- 😡 Fraudulent company - opt you in to renewals without permission and then refuse to answer contacts
Big Blue customer reviews summary
Big Blue travel insurance is an absolute disaster. From its dishonest baggage cover to its appalling communication, this company should be avoided at all costs. With customers unable to access their website and other customers reporting that they are scammed into unwanted renewals and are unable to get in touch with customer service, Big Blue travel insurance has earned itself a score of 0/10.
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Big Blue Cover: Travel Insurance reviews
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About the Travel Insurance
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Big blue cover travel insurance reviews ( 4 ), don't answer the phone, charged twice for excess refused to pay expenses due to accident, cant claim personal accident as i'm not dead or lost a limb.
Poor provider
blue cover is the most travel insurace companys
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Bigbluecover Reviews
In the Money & Insurance category
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Write a review
Reviews 1.5.
Most relevant
Should be closed down
Should be closed down. Incompetent, does not provide literate response to simple questions. It seems it is just an operation to entice customers to another bad egg, which is called Reactive claims. Avoid both at all cost.
Date of experience : 08 November 2023
Won’t be using this company again
Called up and woman was very confused by what I was asking ….didn’t seem like she knew what she was talking about. Very disappointed! Won’t be using this company again
Date of experience : 09 October 2023
absolute crooks
absolute crooks , took my money. When holiday was cancelled , they wouldn't respond to calls or emails 2 months later eventually got to speak to someone online ,said I wasn't covered due to corona virus , we took out insurance three months before outbreak . still not going to honour their contract .have given up any chance of getting our money back. AVOID THIS COMPANY . (UNSCRUPULOUS SHOWER)
Date of experience : 11 June 2020
Dubious insurer
Insured for trip to Australia which was cancelled due to covid 19 upon the direction of the prime minister. And Australia's prime banning all persons not Australian nationals. On my first contact with said company they said that Corona virus was known about prior to my dates. They tried to ignore their responsibilities. However I do not give up easily. Continual emails and phone calls led them to offer me 50% refund. Not enough I replied. Referred to Insurance ombudsman.
Date of experience : 10 February 2021
Big Blue travel insurance offers BAGGAGE cover that it has no intention of paying out on. If your baggage is lost or delayed they have limits of cover on their policies, however they have no intention of honouring baggage claims. They push you away to the airline and quote you protocols, such as the Montreal protocol. Therefore i don't understand why they pretend to cover baggage if you MUST claim from the airline.....and have you actually tried claiming baggage from an airline???????!!
Date of experience : 26 January 2023
Great to deal with!!
Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim form. Within two days of sending the form and documents back, I was advised that my claim would be paid in full. Within a further two days, the money was in my account!!
Date of experience : 07 February 2020
Missed A Trick Here.
Like alot of comments below i also changed my holiday to next year, I was also told we can't change policy date to later than April 14th, best they offered me was a 'Goodwill gesture' of £8.93 return of my £27 i paid them, If they let us change dates instead of being greedy wanting money for nothing they would still have our custom, now none of these 1 stars would use or recommend them again, they've lost our custom and gained themselves a bad reputation. They'll no doubt change company name and carry on scamming.
Date of experience : 04 September 2020
Shocking company on all counts
Shocking company on all counts. Mislead you into buying policy with medical conditions disclosed and when paid for policy then inform you cover for these conditions is declined. Then can’t get refund as admin email address bounces back and telephone calls continually engaged. Even the compliance email address dies nit respond. I will be reporting to FCA. Avoid at all costs
Date of experience : 14 March 2020
asked if our travel cover could changed…
asked if our travel cover could changed to different dates due to havein to cancel because of corona virus. took them weeks to respond told me could not transfer cover to holidays after april 2021 . and only offered half our money back plus want a £5 admin fee.should be able to refund all our money . totally disgusting avoid this company
Date of experience : 03 July 2020
DO NOT buy the Big Blue Cover holiday…
DO NOT buy the Big Blue Cover holiday insurance. They fail to tell you that the excess is £199 per person per claim not £199 per claim when taking out the insurance. Absolutely useless and even though they knew I was claiming for 3 separate people, requested further information even though they knew it would be below their per person excess so that’s £468 lost! I will be taking out a new policy with a different company.
Date of experience : 13 March 2023
Won't pay for car after flight divert.
Because we had an internal flight in New Zealand diverted and no replacement flights were available until after our return flight to the UK would have left. We had to hire a car to drive from Auckland to Wellington we hired a car to drive the 400 miles and Big blue (non) cover have told us that they will not pay out for the car because it only covers missed departures to the UK. Even though we saved them money by doing this they refuse to reimburse us. Avoid look at the other reviews
Date of experience : 23 January 2020
Purchased travel insurance…
Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing. They are quick enough to take your money but don't reply when asking for a refund. Definitely won't use them again and have told family and friends not to either
Date of experience : 17 June 2020
Worst insurance co I have ever dealt…
Worst insurance co I have ever dealt with. They take forever to answer emails , Ended up I got another insurance company as I had no reply from BIG BLUE as to what was happening , my holiday had been changed by a month on .I have lost money over them due to very poor communications blamed on the current situation according to them. I need to contact the OMBUSMAN.
Date of experience : 16 July 2020
If you are travelling abroad
I have started a Facebook group for those unsatisfied with BigBlue Cover. Look out for it. If you are travelling abroad, don't whatever you do get covered by Big Blue Travel Insurance. They are absolute rubbish. Having taking your payment, they refuse to answer their phones when you ring. Ruth just waited a completed half hour - which will be on our phone bill - and no answer. And we have just got a message that they will not pay for any insurance that is cancelled because of coronavirus.
Date of experience : 26 June 2020
Racketeers. Avoid, avoid, avoid.
Basically a scammy/fraudulent company that opt you in to renewals without permission and then refuse to answer contacts. Renewals can only be removed through a link buried in their FAQs. Should be prosecuted Link is here: rockinsurance dot com forward slash autorenew Although I have no confirmation of any kind that the policy has even been removed.
Date of experience : 11 January 2021
Pity anyone who has to make a claim…
Pity anyone who has to make a claim through this company, do they actually exist? I went through Money Supermarket, trusting them, then after read so many reviews on Trustpilot that I decided to cancel. Four e mails later, numerous phone calls and a letter later, I still cant get a reply. They tell you to use live chat and there is none. Good luck.
Date of experience : 19 March 2020
WARNING - If you chose to go on your holiday to a destination where there is a FCO warning in place you will not be covered.... HOWEVER this is NOT a valid reason to be able claim cancellation costs even if your holiday was booked weeks before this happening?!!!!! So basically we have been told you can not go on your holiday and we also will not help pay towards the cancellation costs. (Note- we also had premium cover the highest that they provide) STAY CLEAR FROM BIG BLUE COVER! Thank you for completely destroying our once in a life time honeymoon.
Date of experience : 30 August 2018
Wished I'd checked this site before paying…
Wished Id check this site before paying for cover. Seemed too cheap to be true???? No communications once policy issued, no response to emails, no confidence they would provide service if needed but can't cancel. Today 19.7.2022 website not reachable??? and no FB page either. DONT RISK IT!!!
Date of experience : 19 July 2022
Sick in Vietnam
In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved into a room without stairs, arranged and paid for my return flight back to the UK, paid for my hotel room and I had telephone support from a nurse checking up on my recovery throughout my illness. I didn't have to worry about anything and I felt very supported at a time when I needed it the most.
Date of experience : 19 March 2019
Completely agree with the hopeless…
Completely agree with the hopeless customer service. They never answer the phone. I am being told after an hour of holding at 11am in the morning that the 'lines are due to close soon' and to call back tomorrow. Given this is the second whoel day I have been on the call this seems somewhat unbelievable. GEt some new staff or enabel changes on line I won't be renewing here
Date of experience : 12 August 2022
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Big Blue Cover Travel Insurance Review and Quotes
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It might be the least exciting thing about your journey. But travel insurance is a must-have when it comes to getting assistance from the other side of the world.
Are you aware of this and are here to know whether Big Blue Cover is the right company to go on holidays with?
In this definitive Big Blue Cover review, we will tell you everything you need to know about their travel insurance policies: coverage options, prices, contact details, cancellation or claim process and much more. Let’s dive in!
Is Big Blue Cover the best travel insurance for you?
Always just going for the cheapest travel insurance might not be the best option when it comes to getting assistance or a refund abroad.
At Safe, we strive to help any people travelling from the UK to get the best travel insurance to leave home with complete peace of mind. This is why we’ve dug into Big Blue Cover travel insurance policy booklet and attributed our own neutral rating based on five weighted criteria as shown below.
4 Safe overall rating for Big Blue Cover
Big Blue Cover travel insurance reviews by expert and consumers
To check if Big Blue Cover is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only. 100% anonymous and free.
Find the best travel insurance in just a few seconds!
What does Big Blue Cover travel insurance cover?
Big Blue Cover travel insurance offers different travel insurance covers to suit any traveller needs, whether you’re leaving for three days alone in Scotland or six months in Antarctica with your partner or whole family.
The insurance cover that Big Blue Cover Travel provides is available to individuals, couples, family, single parent family and a group of people. For the Couple's travel option, discounts are provided for couples who have lived together for up to six months. The discounts provided are not specified. For the family option, family discounts are offered to suit the budgets and children under the age of 18 are provided cover for free.
Big Blue Cover single-trip and annual multi-trip travel insurances
You will find below the limits breakdown per level of cover for single and annual multi-trip insurance policies at Big Blue Cover:
Big Blue Cover winter sports travel insurancet
The winter sports travel insurance is usually an option that you can take on top of your single or annual multi-trip policy.
The Winter cover option provided by Big Blue Cover Travel Insurance includes the following:
- Up to £1,000 cover in the case that the Ski equipment is damaged, lost or stolen (if it is owned by the traveller)
- Up to £500 cover in the case that the Ski equipment is damaged, lost or stolen (if it is not owned by the traveller)
- Cover in the case that the Ski pass is lost or stolen
- Up to £500 cover in the event that there is an avalanche and as a result of this, the resort is closed.
What are the other travel insurance options available at Big Blue Cover?
Due to Brexit, some outbound flights from international airports might be delayed or cancelled. We would advise you to call Big Blue Cover before travelling and make sure you get the right compensation amount for your flight or journey if it is cancelled or delayed as well as for Schedule Airline Failure Cover.
How much is Big Blue Cover travel insurance?
You'll find below indicative quotes per level of cover at Big Blue Cover:
It is, however, quite difficult to give precise price ranges as Big Blue Cover travel insurance policy quotes will depend on a range of factors such as:
- Your age at the time of travelling
- The length of your stay
- Your trip destination (Europe, North America, Worldwide)
- The period you wish to be covered for (single trip, annual multi-trip, extension)
- If you need specific insurance (cruise, ski, backpackers, gadget cover)
- Your medical condition before travelling
- Who is travelling with you (on your own, as a couple, as a family).
Can I get travel insurance discounts or promo codes at Big Blue Cover?
Yes. A 10% discount is offered with the promo code: BLUE10 on the website.
Use our travel insurance comparison tool to be aware of latest promo codes and vouchers available at Big Blue Cover.
What else should I know about Big Blue Cover travel insurance?
What are the general exclusions at big blue cover travel insurance.
To be eligible for a Big Blue Cover Travel insurance policy, you need to meet various criteria. Among general exclusions that will not lead to financial compensation for the policyholder, some of the exclusions are:
- Any claim made for medical expense where you have not declared a diagnosis at the time of purchasing the policy or that you are travelling against the advice of a medical practitioner
- Pregnancy and childbirth complications while travelling
- Any claim made as a result of war or natural disaster, whether it concerns baggage and belongings or trip cancellation, delays, accommodation etc.
- Accidents caused as a result of being under the influence of alcohol or drugs
- Any claim made as a result of illegal or hazardous activity
- Any claim made as a result of extreme sports unless the appropriate upgrade has been paid
- Any claim made as a result of you not getting a particular vaccination especially as a pregnant woman
How do I get travel insurance quote from Big Blue Cover?
Nothing easier. Use our 100% online travel insurance comparison tool to compare all policies in just a few seconds, without giving any personal details. If Big Blue Cover is the right one for you, then just click on get quote and you'll be automatically directed through the company's sale channel.
Good to know
Shopping around while shopping for personal insurance and not auto-renewing is always the best way to get the best deal and benefit from new customers discounts.
How do I log in to Big Blue Cover website?
There is no login option on the Big Blue Cover Travel Insurance Website.
How to claim at Big Blue Cover travel insurance?
At Big Blue Cover Travel Insurance, a claim can be made by calling the listed number, sending an email or online by downloading the claims form.
How do I contact Big Blue Cover travel insurance?
Big blue cover contact phone numbers, big blue cover other contact details, how to cancel your annual big blue cover travel insurance policy.
You will find below main information to cancel your travel insurance policy at Big Blue Cover:
Our opinion on Big Blue Cover travel insurance
Big Blue Cover Insurance is under the ROCK Insurance Group, which has been providing customers with travel insurance for over 15 years. They are located in the South East of England, and since its inception, they have insured more than 1 million customers. Their insurance policies are underwritten by Bulstrad Life Vienna Insurance Group JSC.
Big Blue Cover Insurance offers a variety of travel insurance services including cover for Cruises, Winter Sports and Gadgets. Their insurance policy is divided into the single trip policy and the annual trip policy. For both policy options, three levels of cover are provided: Economy, Standard and Premier. On both the Single and Multi trip policies, a sum of £5,000 is provided for cancellation, £2,500 for luggage protection and medical cover of up to £10 million and they are all offered as a standard on both policies.
The company however has a poor rating of 1.8 on TrustPilot and most of the reviews recorded centered around how long it took for them to pay out claims and their overall nonchalance when relating to customers.
Their online service is commendable and the rates offered are affordable but based on the comments recorded on review websites, their customer service seems to be poor.
Alexandre Desoutter has been working as editor-in-chief and head of press relations at HelloSafe since June 2020. A graduate of Sciences Po Grenoble, he worked as a journalist for several years in French media, and continues to collaborate as a as a contributor to several publications. In this sense, his role leads him to carry out steering and support work with all HelloSafe editors and contributors so that the editorial line defined by the company is fully respected. and declined through the texts published daily on our platforms. As such, Alexandre is responsible for implementing and maintaining the strictest journalistic standards within the HelloSafe editorial staff, in order to guarantee the most accurate, up-to-date information on our platforms. and expert as possible. Alexandre has in particular undertaken for two years now the implementation of a system of systematic double-checking of all the articles published within the HelloSafe ecosystem, able to guarantee the highest quality of information.
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Reviews 1.5.
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Should be closed down
Should be closed down. Incompetent, does not provide literate response to simple questions. It seems it is just an operation to entice customers to another bad egg, which is called Reactive claims. Avoid both at all cost.
Date of experience : November 08, 2023
Won’t be using this company again
Called up and woman was very confused by what I was asking ….didn’t seem like she knew what she was talking about. Very disappointed! Won’t be using this company again
Date of experience : October 09, 2023
absolute crooks
absolute crooks , took my money. When holiday was cancelled , they wouldn't respond to calls or emails 2 months later eventually got to speak to someone online ,said I wasn't covered due to corona virus , we took out insurance three months before outbreak . still not going to honour their contract .have given up any chance of getting our money back. AVOID THIS COMPANY . (UNSCRUPULOUS SHOWER)
Date of experience : June 11, 2020
Dubious insurer
Insured for trip to Australia which was cancelled due to covid 19 upon the direction of the prime minister. And Australia's prime banning all persons not Australian nationals. On my first contact with said company they said that Corona virus was known about prior to my dates. They tried to ignore their responsibilities. However I do not give up easily. Continual emails and phone calls led them to offer me 50% refund. Not enough I replied. Referred to Insurance ombudsman.
Date of experience : February 10, 2021
Big Blue travel insurance offers BAGGAGE cover that it has no intention of paying out on. If your baggage is lost or delayed they have limits of cover on their policies, however they have no intention of honouring baggage claims. They push you away to the airline and quote you protocols, such as the Montreal protocol. Therefore i don't understand why they pretend to cover baggage if you MUST claim from the airline.....and have you actually tried claiming baggage from an airline???????!!
Date of experience : January 26, 2023
Great to deal with!!
Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim form. Within two days of sending the form and documents back, I was advised that my claim would be paid in full. Within a further two days, the money was in my account!!
Date of experience : February 07, 2020
Missed A Trick Here.
Like alot of comments below i also changed my holiday to next year, I was also told we can't change policy date to later than April 14th, best they offered me was a 'Goodwill gesture' of £8.93 return of my £27 i paid them, If they let us change dates instead of being greedy wanting money for nothing they would still have our custom, now none of these 1 stars would use or recommend them again, they've lost our custom and gained themselves a bad reputation. They'll no doubt change company name and carry on scamming.
Date of experience : September 04, 2020
Shocking company on all counts
Shocking company on all counts. Mislead you into buying policy with medical conditions disclosed and when paid for policy then inform you cover for these conditions is declined. Then can’t get refund as admin email address bounces back and telephone calls continually engaged. Even the compliance email address dies nit respond. I will be reporting to FCA. Avoid at all costs
Date of experience : March 14, 2020
asked if our travel cover could changed…
asked if our travel cover could changed to different dates due to havein to cancel because of corona virus. took them weeks to respond told me could not transfer cover to holidays after april 2021 . and only offered half our money back plus want a £5 admin fee.should be able to refund all our money . totally disgusting avoid this company
Date of experience : July 03, 2020
DO NOT buy the Big Blue Cover holiday…
DO NOT buy the Big Blue Cover holiday insurance. They fail to tell you that the excess is £199 per person per claim not £199 per claim when taking out the insurance. Absolutely useless and even though they knew I was claiming for 3 separate people, requested further information even though they knew it would be below their per person excess so that’s £468 lost! I will be taking out a new policy with a different company.
Date of experience : March 13, 2023
Won't pay for car after flight divert.
Because we had an internal flight in New Zealand diverted and no replacement flights were available until after our return flight to the UK would have left. We had to hire a car to drive from Auckland to Wellington we hired a car to drive the 400 miles and Big blue (non) cover have told us that they will not pay out for the car because it only covers missed departures to the UK. Even though we saved them money by doing this they refuse to reimburse us. Avoid look at the other reviews
Date of experience : January 23, 2020
Purchased travel insurance…
Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing. They are quick enough to take your money but don't reply when asking for a refund. Definitely won't use them again and have told family and friends not to either
Date of experience : June 17, 2020
Worst insurance co I have ever dealt…
Worst insurance co I have ever dealt with. They take forever to answer emails , Ended up I got another insurance company as I had no reply from BIG BLUE as to what was happening , my holiday had been changed by a month on .I have lost money over them due to very poor communications blamed on the current situation according to them. I need to contact the OMBUSMAN.
Date of experience : July 16, 2020
If you are travelling abroad
I have started a Facebook group for those unsatisfied with BigBlue Cover. Look out for it. If you are travelling abroad, don't whatever you do get covered by Big Blue Travel Insurance. They are absolute rubbish. Having taking your payment, they refuse to answer their phones when you ring. Ruth just waited a completed half hour - which will be on our phone bill - and no answer. And we have just got a message that they will not pay for any insurance that is cancelled because of coronavirus.
Date of experience : June 26, 2020
Racketeers. Avoid, avoid, avoid.
Basically a scammy/fraudulent company that opt you in to renewals without permission and then refuse to answer contacts. Renewals can only be removed through a link buried in their FAQs. Should be prosecuted Link is here: rockinsurance dot com forward slash autorenew Although I have no confirmation of any kind that the policy has even been removed.
Date of experience : January 11, 2021
Pity anyone who has to make a claim…
Pity anyone who has to make a claim through this company, do they actually exist? I went through Money Supermarket, trusting them, then after read so many reviews on Trustpilot that I decided to cancel. Four e mails later, numerous phone calls and a letter later, I still cant get a reply. They tell you to use live chat and there is none. Good luck.
Date of experience : March 19, 2020
WARNING - If you chose to go on your holiday to a destination where there is a FCO warning in place you will not be covered.... HOWEVER this is NOT a valid reason to be able claim cancellation costs even if your holiday was booked weeks before this happening?!!!!! So basically we have been told you can not go on your holiday and we also will not help pay towards the cancellation costs. (Note- we also had premium cover the highest that they provide) STAY CLEAR FROM BIG BLUE COVER! Thank you for completely destroying our once in a life time honeymoon.
Date of experience : August 30, 2018
Wished I'd checked this site before paying…
Wished Id check this site before paying for cover. Seemed too cheap to be true???? No communications once policy issued, no response to emails, no confidence they would provide service if needed but can't cancel. Today 19.7.2022 website not reachable??? and no FB page either. DONT RISK IT!!!
Date of experience : July 19, 2022
Sick in Vietnam
In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved into a room without stairs, arranged and paid for my return flight back to the UK, paid for my hotel room and I had telephone support from a nurse checking up on my recovery throughout my illness. I didn't have to worry about anything and I felt very supported at a time when I needed it the most.
Date of experience : March 19, 2019
Completely agree with the hopeless…
Completely agree with the hopeless customer service. They never answer the phone. I am being told after an hour of holding at 11am in the morning that the 'lines are due to close soon' and to call back tomorrow. Given this is the second whoel day I have been on the call this seems somewhat unbelievable. GEt some new staff or enabel changes on line I won't be renewing here
Date of experience : August 12, 2022
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GeoBlue Travel Insurance Review: Is it Worth the Cost?
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Table of Contents
What does GeoBlue travel insurance offer?
Geoblue travel insurance cost and coverage, what isn’t covered, how to choose a geoblue plan online, is geoblue travel insurance worth it.
- Flexible deductible options.
- Wide ranging medical coverage.
- Low prices for medical only needs.
- Lacks in traditional travel insurance coverage options such as trip Interruption, bag delays, etc.
- Better when paired with travel credit card insurance coverage.
If you’re going on a trip soon, you may be wondering whether to invest in travel insurance. This type of insurance can offer protection in the event that you fall ill, your plans change unexpectedly or you experience unavoidable delays.
GeoBlue is one insurance provider offering plans to travelers, with a number of plans available based on your needs. Here's a review of GeoBlue travel insurance, including the options offered and how to choose your plan.
GeoBlue insurance offers two different plans for travelers, though it focuses mainly on medical coverage . These plans are called Voyager Essential and Voyager Choice. The former offers lower coverage options than the latter and is generally cheaper (though as you'll see, not always by a large amount).
The company also provides multitrip, long-term and group options for those who need them.
» Learn more: How much is travel insurance?
How much does GeoBlue cost? GeoBlue’s travel insurance is mostly medical-based and includes a comprehensive list of inclusions, though it also has coverage for some travel mishaps.
To get an idea of costs, we used a sample trip for a 33-year-old traveler from California with existing insurance heading out in August on a two-week trip.
Note that for this GeoBlue insurance review, we selected the highest coverage amount with no deductible. There are choices that allow you to include a higher deductible and a lower coverage limit, which may lower your plan cost.
Here’s what the two GeoBlue plans cover:
As you can see, there’s not a big difference when it comes to how much GeoBlue’s plans cost, with just about $7 between the two different offerings.
In terms of benefits, most are the same as well — the biggest difference between the Voyager Essential and Voyager Choice plans comes down to prescription medication coverage and coverage related to accidental death and dismemberment .
The less-expensive Essential plan pays 50% of your prescription costs, while the Choice plan covers the full 100%. As well, the Choice plan doubles accidental death coverage from Essential's $25,000 to $50,000.
Other than that, differences are minimal. You’ll get less coverage for emergency dental care and quarantine expenses , but otherwise, everything else is the same.
» Learn more: How does travel insurance work?
Is GeoBlue travel insurance good? Unlike many other travel insurance policies, GeoBlue’s products include coverage for hazardous activities and medical quarantine.
However, while GeoBlue shines when it comes to medical coverage, it falls short in other travel insurance aspects. Many travel insurance plans provide better options in the event that your bags are delayed , your flight is canceled or you miss nonrefundable bookings.
In GeoBlue’s case, the low levels of reimbursement for these types of issues may be problematic. However, bear in mind that many travel credit cards provide complimentary travel insurance that would pair well with a GeoBlue plan.
» Learn more: What to know before buying travel insurance
To purchase a GeoBlue plan online, go to the company’s website .
You’ll see the option to generate a quote and you’ll type in your trip dates, traveler's age and ZIP code.
Once you hit "Get A Quote" the results page pops up, which will give you the option to choose your deductible amount and maximum level of coverage. You can also toggle between single trip and multi trip.
Once you’ve decided on a plan, you’ll need to fill out all pertinent information including your contact information, your health plan details and beneficiary. Once you review the terms of the plan, select to payment and input your credit or debit card information.
After that, your policy will be issued.
» Learn more: 6 common travel insurance myths
While it offers excellent medical care for low prices, GeoBlue’s policies fall short when it comes to other travel coverage. However, if you also have a travel credit card , you may be able to pair the two together for relatively strong travel insurance coverage at a low cost.
How to maximize your rewards
You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:
Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card
No annual fee: Bank of America® Travel Rewards credit card
Flat-rate travel rewards: Capital One Venture Rewards Credit Card
Bonus travel rewards and high-end perks: Chase Sapphire Reserve®
Luxury perks: The Platinum Card® from American Express
Business travelers: Ink Business Preferred® Credit Card
on Chase's website
1x-10x Earn 5x total points on flights and 10x total points on hotels and car rentals when you purchase travel through Chase Travel℠ immediately after the first $300 is spent on travel purchases annually. Earn 3x points on other travel and dining & 1 point per $1 spent on all other purchases.
60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $900 toward travel when you redeem through Chase Travel℠.
1x-5x 5x on travel purchased through Chase Travel℠, 3x on dining, select streaming services and online groceries, 2x on all other travel purchases, 1x on all other purchases.
60,000 Earn 60,000 bonus points after you spend $4,000 on purchases in the first 3 months from account opening. That's $750 when you redeem through Chase Travel℠.
1x-2x Earn 2X points on Southwest® purchases. Earn 2X points on local transit and commuting, including rideshare. Earn 2X points on internet, cable, and phone services, and select streaming. Earn 1X points on all other purchases.
50,000 Earn 50,000 bonus points after spending $1,000 on purchases in the first 3 months from account opening.
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- Frequently Asked Questions
IMPORTANT INFORMATION ABOUT CORONAVIRUS (COVID-19 including mutations)
For policies purchased from 14 April 2020: Please note that there is no cover under Cancellation & Curtailment for any claims arising from any epidemic or pandemic, including but not limited to Coronavirus disease (COVID-19); severe acute respiratory syndrome coronavirus (SARS-COVID-2) or any mutation of these.
For policies purchased between 17 March 2020 and 13 April 2020: Because the World Health Organisation declared the ongoing Coronavirus (COVID-19) outbreak a pandemic on 11th March 2020 this is now a known event. This affects the cover provided by our Travel Insurance policies. Any policies purchased between 17/03/2020 and 13/04/2020 will not include cover under any section whatsoever for claims directly or indirectly caused by the Coronavirus. This includes any preventative containment or delay measures.
For any policies issued before 17/03/2020 cover remains as per the policy terms and conditions.
- About Your Policy
- Eligibility
- Emergencies and Claims
- Geographical Limits
- Medical and Health
- Policy Purchase and Details
- Sports & Activities – including Golf
- Winter Sports
FAQ’s related to policies issued before 16 March 2020. Travel Insurance Advice for Customers Affected by Coronavirus
Am I covered if I catch Coronavirus in the UK and need to cancel my holiday?
Yes, you are covered under the cancellation and curtailment section for cancellation of your trip if, after you have purchased your policy, you test positive for Coronavirus and you advised not to travel by your GP or Doctor.
Your policy will pay you up to the amount shown in the summary of cover for the unused portion of your travel and accommodation costs that you have paid or contracted to pay and you suffer a financial loss because you cannot get a full refund if you cancel before the start of your trip or cut your trip short and return home early during the period of insurance because of the following:
- the death, bodily injury, illness or being subject to quarantine of you, a close relative or any person you have arranged to travel or stay with during your trip;’
Am I insured if I travel against the advice of the Foreign and Commonwealth Office (FCO)?
None of the policies underwritten by Ageas will provide any cover if you decide to travel against the advice of the FCO. This would be for ‘All Travel’ and ‘All but Essential Travel’.
If the area is classified as ‘All but Essential Travel’ and customers are still planning to go, they must contact us in advance with their reasons for travel and cover must be agreed by the Underwriters.
Will my policy cover medical treatment for the Coronavirus? And will repatriation be covered?
Yes, you are covered as follows; if you travel to a country that the FCO has not advised against travel to and catch Coronavirus or require medical treatment, then yes cover will be in place for emergency and necessary treatment. Customers should be aware that our policies are travel insurance policies and not private medical insurance meaning that there is no cover for any medical expenses incurred in private medical facilities if we have confirmed that medically capable public facilities are available.
Please contact our Assistance Team if you require medical treatment.
Our policies will provide cover for repatriation (bringing you home) that is medically necessary. Our Assistance Team will liaise with your treating doctor(s) about your treatment plan and if required obtain a ‘fit to fly’ certificate. We also liaise with you and advise on, and put in place, suitable repatriation plans to get you home as soon as it is medically safe to do so in order to achieve your optimal recovery. Our team are unable to make arrangements to repatriate you where it is against local advice, where travel is restricted or where you would pose a risk to other passengers.
Am I covered for cancellation due to the Coronavirus?
Under all Ageas underwritten policies there is ‘specified cause’ cancellation cover, which does not extend to cancellation due to the Foreign & Commonwealth Office advising against travel to a country (or parts of a country).
In the first instance customers with travel booked to areas that the FCO have advised against travel to should contact their airline or tour operator in order to obtain a refund or arrange an alternative holiday.
If I am stuck abroad due to the Coronavirus and cannot come home on my planned return date, will my travel insurance be extended to cover me until I can get home?
Depending on your policy, cover may be extended for the following reasons:
- If you are hospitalised, require medical treatment and are unable to fly.
- If your transport is disrupted or delayed.
- If you cannot return home for any reason beyond your control
If I am quarantined due to the Coronavirus, what cover is in place?
If you are admitted to hospital with the virus your policy will usually provide medical emergency cover and assistance with returning home when you have been discharged.
Please contact our Assistance Team if you are admitted to hospital.
If you are confined to your trip accommodation in a quarantine situation, Ageas policies will not cover any additional accommodation or other additional costs, the local governments and authorities imposing quarantine should be assisting with these costs.
What happens if I arrive at my holiday destination and they refuse entry due to the virus?
If you travel to an area which the FCO advise against travel to, there would be no cover under the travel insurance policies as this would be considered as a known event.
If you travel to an area and the FCO advice changes after leaving home, you should contact your travel agent or tour operator for information on the availability of flights or refunds in the first instance.
If you are refused entry at passport/border control, you should contact your airline or transport provider to arrange changing your return ticket to allow you to come home early.
Will I be covered if I want to cut my trip short due to the Coronavirus?
Travel insurance policies have different terms and conditions regarding what is and what is not covered in regards to cutting short a trip.
This type of event is usually not covered across the travel insurance industry for cutting short a trip. This is because most policies have specific reasons for cutting short your trip and the “fear of an epidemic, pandemic, infection or allergic reaction” is not one of those reasons.
We would advise travellers who have booked package holidays to a destination affected by the viral outbreak and looking to cut your trip short they should contact their travel agent or tour operator for information on the availability of flights in the first instance.
If you are travelling independently from a tour operator or travel agent, you should make your own arrangements to leave by either altering return tickets where possible or booking onto an alternative commercial flight or mode of transport. Claims for independent traveller’s additional expenses in returning home earlier than planned, where medically justified, will be assessed on a case-by-case basis.
If I go out on an excursion for the day and then am not allowed back to my travel accommodation (or cruise ship) due to quarantine, what cover do I have?
You should follow any instructions issued by the local authorities as it is more than likely that you will have to enter some form of quarantine.
Traveller’s should contact their travel agent or tour operator for assistance in the first instance.
If I have a stop-over in an area which the FCO advises against travel to, am I still covered?
Yes, but where possible should remain at airport.
Can my policy be changed to suit a ‘new/different’ holiday or trip?
Yes, policy can be transferred to an alternative booking if you are unable to go on your trip, but Tour Operator is happy to transfer holiday to alternative destination/dates.
What can I do with my policy if I am no longer travelling and have received a refund for my holiday?
You may cancel your insurance policy within 14 days of purchase without penalty and we will provide a full refund providing that you have not made a claim during the 14 days. After 14 days, you may cancel the policy at any time but you will not receive a refund.
How many days winter sports cover do I have?
If you are an Annual Multi-trip policy holder, you are entitled to winter sports cover if you have paid the appropriate additional premium. This is limited to 14 days if you have purchased Economy cover, or 18 days for Standard & Premier cover.
Am I covered for piste closure, avalanche or landslide and loss or theft of my ski pass?
Yes, provided you have paid the additional winter sports premium, to the amounts outlined in your policy wording.
Am I covered for off-piste skiing?
Yes, when accompanied by a local guide in areas that are designated safe by resort management.
What activities are covered for winter sports?
Provided you have paid the Winter Sports upgrade, you are covered whilst participating in the following winter sports:
Cat skiing (with guides) Snow blading (no jumping tricks) Cross country skiing Snow bobbing Glacier skiing Snow scooting Langlauf (cross country skiing) Snow shoe walking Monoskiing (not for time trials/speed skiing or racing) Snow shoeing Skiing on piste Snow tubing Skiing or snowboarding off piste (within local ski patrol guidelines) Snow blading Sledging/tobogganing Snow boarding on piste
The following activities will be covered but there will be no cover in respect of any Personal Accident or Personal Liability claims: Kite snowboarding Snow carting Snow go karting Snowmobiling Skidoo Snowmobile safari
What age can I get winter sports cover up to?
Provided you are 64 or under, you can purchase our Winter Sports upgrade at the tailor your policy stage of our quote process.
Am I Covered for Scuba Diving?
Yes, you are covered for scuba diving at no additional premium on bigbluecover.com policies up to 18m, within the terms and conditions of sports and activities.
Now get covered with our Single Trip Travel Insurance or Annual Multi Trip Travel Insurance .
What does no cover in respect of personal accident and personal liability mean?
Personal Accident – No cover will apply, if you suffer Accidental Bodily Injury during the Trip, which within 12 months is the sole and direct cause of death or disablement.
Personal Liability – No cover will apply, if in the course of a Trip you become liable for accidental bodily injury to or the death of, any person and/or accidental loss of or damage to their property.
Does BigBlueCover.com cover sports?
Please see the policy wording for the full list of sports and activities that are covered by the policy.
If you are partaking in a sport or activity that you do not see listed in the policy wording then please contact our friendly Customer Services Team on 0343 658 0225 and they will assist you.
How do I make a claim?
In the event that you need to make a claim, please contact International Medical Rescue on 02380 177286, or visit www.imr-claims.com to submit a claim online.
What do I do if I need medical assistance when travelling?
You must contact the Medical Emergency team before you incur any expenses over £500. If you are unable to contact them immediately then you (or someone representing you) must contact them within 48 hours of the event.
In the event of an emergency please contact International Medical Rescue on 00 44 (0) 2380 644633, quoting your policy number.
Am I covered if I am Pregnant?
Yes, cover is provided for complications of pregnancy. Pregnancy itself is not deemed to be an illness or pre existing medical condition. Cover will only arise if a complication of pregnancy occurs. Please refer to the meaning of words in the policy wording for the definition of complications of pregnancy. Please note that if the due date coincides with the time of travel there is no cover under this policy.
How much Medical Cover does BigBlueCover.com offer?
BigBlueCover.com offers a range of policies to suit everyone’s needs. Our policies cover up to a comprehensive £10 million for Medical Emergency and Repatriation.
Does BigBlueCover.com cover Pre-existing Medical Conditions?
You will not be covered under this policy for any claims arising directly or indirectly from a pre-existing medical condition unless it has been declared to us and accepted by us in writing for cover. Call us on 0343 658 0225 to declare your pre-existing conditions and confirm if cover is available.
Can non UK residents be covered under your policy?
No, only UK residents can purchase the BigBlueCover.com policy.
What is classed as a UK resident?
This policy is only available to you if you are permanently a resident in the United Kingdom, Channel Islands or the Isle of Man and registered with a medical practitioner in one of these areas.
What is the Maximum Age you can insure up to?
For Single Trip policies we insure up to 85 – should you require a single trip and you over 85 then please contact our call centre team on 01293 855787 and they will help you. Or visit Goodtogoinsurance.com now for a great value quote including the option to add pre-existing medical conditions.
For Annual multi-trip policies we insure ages up to 75 – should you require an Annual multi-trip and are over 75 then please contact our call centre team on 01293 855787 and they will help you. Or visit Goodtogoinsurance.com now for a great value quote including the option to add pre-existing medical conditions.
Winter Sports – 64 years at time of purchasing your insurance.
What is a policy Excess?
Most sections of the policy carry an Excess and this works exactly the same as car insurance. This is the first amount of any claim that you will have to pay. The amount may vary depending on the level of cover you have chosen. It is applicable per person per section of the policy. If we agree to a claim for medical expenses which has been reduced by you using an EHIC you will not have to pay the excess amount under the Medical Expenses section.
Am I covered for Cancellation?
You are covered for the cancellation of your holiday for the reasons stated in the policy wording. You may be able to claim (subject to the policy terms and conditions) for any travel or accommodation costs that you have either already paid or are contracted to pay, that you cannot reclaim from the tour operator.
Can I extend my stay whilst away?
Unfortunately, you are unable to extend your policy whilst you are away; therefore you need to ensure that you are purchasing the correct policy. However if due to unforeseen circumstances such as the flight being cancelled or delayed due to no fault of your own, the policy will be automatically extended for you.
Can I update my details?
If you need to change names and/or your address, please contact us on 01293 855787.
What are my Cancellation Rights?
You have the right to cancel your policy within 14 days of the purchase providing there are no claims pending on the policy and you haven’t already travelled.
How can I pay for my Travel Insurance?
You can pay online using our secure system where all data is encrypted. We hold your details according to current Data Protection legislation.
If you do not feel comfortable online then you can call one of our friendly staff in our UK call centre on 01293 855787 and they will help you with your policy.
We accept Visa, MasterCard, Maestro/Switch, Solo, Visa Electron, Delta and American Express.
When do I start my policy from?
At the time of booking your travel arrangements to ensure you have adequate cancellation cover for that trip.
What ages do I enter to obtain a quote?
Please enter the ages at the time of purchase.
What is the difference between Economy, Standard and Premier Cover?
These are the different levels of cover offered under this policy. Economy offers the least cover, with the highest excess for the cheapest premium. Standard offers a wider range of cover at higher levels with a reasonable excess and is priced reasonably. Premier cover provides the widest range of cover and the highest levels of protection for you and requires you to pay the least amount of excess. As a result Premier cover is the more expensive choice.
How can I purchase travel insurance from you?
You can purchase our policies online or alternatively you can call one of our friendly members of staff in our UK call centre on 01293 855787 and they will help you tailor a policy to suit your needs.
Which area would I need to purchase if travelling to Egypt?
For this destination you would purchase the Europe policy.
What do I do in the event of travelling to more than one country?
There are 2 options; you can purchase a single trip policy for the period you are away for, so for example if you are travelling to Spain and then Brazil you would select the Worldwide Excluding policy. However if you’re going to Spain and then on to the Caribbean for a few days, you would need to purchase Worldwide Including.
Alternatively you could purchase a Worldwide annual multi-trip policy to cover trips going to multiple areas.
Can I upgrade my policy?
Yes, you can upgrade your policy at any time, except to add on an Excess Waiver or the Optional Gadget Cover. Please contact one of our friendly members of staff on 01293 855787. We will charge an administration fee of £5 if you require an amendment to your policy once it has been purchased.
What countries are covered by BigBlueCover.com?
The geographical limits are:
Means England, Scotland, Wales, Northern Ireland, Channel Islands and the Isle of Man except under Geographical Limits where Channel Islands and the Isle of Man are considered to be part of Europe.
Means Albania, Algeria, Andorra, Armenia, Austria, Azerbaijan, Azores, Balearics, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Corfu, Corsica, Crete, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Eire (Republic of Ireland), Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Holland (Netherlands), Hungary, Iceland, Isle of Man, Italy, Jersey, Kos (Greek Island), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Mediterranean Islands, Moldova, Monaco, Montenegro, Morocco, Northern Ireland, Norway, Poland, Portugal, Rhodes, Romania, Russia (West of the Ural Mountains), San Marino, Sardinia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom, Vatican City.
Australia and New Zealand
Includes cover for Europe as well as Australia and New Zealand.
Worldwide, excluding USA, Canada, Caribbean and Mexico
Means anywhere in the world except the USA, Canada, the Caribbean and Mexico.
Worldwide, including USA, Canada, Caribbean and Mexico
Means anywhere in the world
Am I covered to travel within the UK?
You are covered for trips in the UK providing you have at least two consecutive nights pre-booked accommodation.
Does BigBlueCover.com cover non UK residents?
BigBlueCover.com policies are only available to residents of the UK or Isle of Man who are registered with a medical practitioner.
Am I covered if Strike/Industrial action occurs?
If departure from or to the United Kingdom (final international departure point only) is delayed for at least 12 hours from the scheduled time of departure as a result of strike or industrial action the Insurer will compensate you as follows:
- Travel Delay: The amount shown in the Schedule of Benefits for the first full 12 hour period of delay, up to the maximum amount shown in the Schedule of Benefits, provided always that you obtain in writing from the carrier a statement confirming the length and exact nature of the delay.
- Abandonment: If you choose to cancel your trip following a delay of not less than 12 hours beyond the scheduled departure time (and written confirmation obtained from the carrier), the Insurer will indemnify you up to the amount shown in the Schedule of Benefits for Cancellation.
What happens if my bag is stolen with all my travel documents and money whilst I am travelling?
You must report theft or losses to the police or relevant authority within 24 hours of the event and obtain a written report. These reports are the only proof that the loss/theft did actually occur. Without them the insurer cannot make any payment to you. If you leave luggage and personal items unattended in a public place then the insurer cannot be held responsible for any resultant claim. You should always take reasonable care to look after your property and treat it as if it were not insured. There is no cover for cash or valuables left in an unattended vehicle between the hours of 9pm and 9am even if the vehicle is locked.
What do I do in the event of my Travel Agent/Tour Operator/Airline Company going into administration?
Unfortunately there is no cover under this policy if your Travel Agent or Tour Operator go into administration, if they are an ABTA member you will can submit a claim to them for the cost of your holiday.
If you have booked each component part of your holiday separately (flight, accommodation, car hire) and one of these companies goes into administration you can put in a claim on your travel insurance policy.
Lost Passport?
You should report the loss or theft of your passport to the local police as soon as possible. You will need the crime reference details they provide for the Lost or Stolen Passport Notification form. You should also report the loss or theft to the UK Foreign and Commonwealth Office. You can obtain details of your local FCO office wherever you are by calling +44 (0) 20 7008 1500 or by visiting the FCO website . The FCO will issue you with replacement travel documents so that you can travel back to the UK.
I forgot to take travel insurance before I left the U.K can I still be covered?
Unfortunately you can not purchase a policy if you have already left the UK.
How many times can I travel on my Annual Multi-trip Insurance?
You are able to take any number of trips in the policy year but this is limited to 32 days per trip and 120 days in total if you purchase Economy or Standard cover, or 180 days if you purchase Premier cover.
How many children can I insure on a family policy?
Up to four (4) dependent children under the age of 18.
Am I covered if I need emergency medical treatment and get sent to a private facility?
This is not a private health insurance policy. The Insurer will pay for private treatment only if there is no appropriate reciprocal health agreement in existence and no public service available and the Insurer reserves the right to organise a transfer from a private medical facility to a public medical facility where appropriate.
If you are taken/or go to a private medical facility, costs that arise will only be covered if you have contacted the emergency medical assistance company and any treatment has been authorised by them.
I have not received my documents
Your policy is sent to the email address you provide us. Please note that some internet providers filter out automated emails as SPAM so please check your SPAM/junk folder if the email has not been received. If you haven’t received the certificate please email us at [email protected] or call us on 0343 658 0225 to it send again.
Alternatively for a small postage charge, your documents can be sent by 1st class post.
BigBlueCover.com
- Single Trip Travel Insurance
- Annual Travel Insurance
- Winter Sports Insurance
- Car Hire Excess Insurance
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AIG Travel Guard insurance review: What you need to know
Whether you need an annual plan or a policy for a last-minute trip, travel guard can deliver..
Travel Guard is one of CNBC Select 's picks for best travel insurance , thanks to its wide range of customizable policies. But are any of them right for you? Below, we review the provider and its offers and how they compare to the competition to help you choose the right travel insurance for your next trip.
Travel Guard review
Other insurance offered, how it compares, bottom line, travel guard® travel insurance.
The best way to estimate your costs is to request a quote
Policy highlights
Travel Guard offers a variety of plans to suit travel ranging from road trips to long cruises. For air travelers, Travel Guard can help assist with tracking baggage or covering lost or delayed baggage.
24/7 assistance available
- A variety of plans are available to help cover different types of trips
- Not all products are available for purchase online
Travel Guard® is a global travel insurance provider specializing in plans for leisure and business travelers. Its online travel insurance packages include five options, from basic and last-minute trip coverage to more comprehensive plans. This allows travelers to pick a plan that best matches their situation.
For example, budget-minded travelers might go for the Essential Plan which offers basic protections, such as trip cancellation, interruption and delay insurance, coverage for lost, damaged and delayed baggage, and medical, evacuation and death coverage.
On the other hand, the Deluxe Plan — the most comprehensive option — adds such extras as missed connection coverage, security evacuation, travel inconvenience benefits and more. It also boosts high limits for essential coverages.
Last-minute travelers can opt for the Pack N' Go Plan which only includes certain post-departure coverages. Or, if you travel often, the Annual Plan can cover your trips throughout the year.
Finally, Travel Guard offers "offline" travel insurance packages, meaning you'll have to call if you're looking for a specialty plan.
Coverage types
Depending on the plan, here are the types of protection Travel Guard can include in your package:
- Trip cancellations
- Trip interruption
- Baggage coverage
- Baggage delay
- Travel medical expenses
- Travel inconvenience benefits (reimbursement for such situations as runway delays, cruise diversion and other unforeseen situations)
- Medical evacuation
- Trip Saver (reimbursement for meals, hotels and transportation if you need to begin your trip sooner due to weather or airline changes)
- Trip exchange (reimbursement in case you have to cancel your trip and book a new one due to covered unforeseen circumstances)
- Security evacuation (due to a riot or civil disorder)
- Flight guard (coverage for accidental death or dismemberment that occurs when traveling by plane)
- Pre-existing medical conditions exclusion waiver
You can also customize your plan with add-ons, such as car rental insurance and "cancel for any reason" coverage .
Travel Guard landed on our list of the best travel insurance companies thanks to its variety of coverage. With plenty of options to choose from, both online and offline, it's easy to build a policy that meets your needs.
Travel Guard also features 24-hour concierge services that you can use to book a new flight in case of an emergency or delay.
The provider's website also offers informational resources — here, you can check travel news, read safety tips and find general travel advice. Additionally, the website lets you modify your plan, file a claim and check its status, or apply for a voucher or refund.
As of writing, Travel Guard doesn't offer any discounts. That's common for travel insurance — you're more likely to find deals when shopping for other types of insurance, such as home and auto insurance .
Travel Guard is a portfolio of travel insurance and travel-related services offered by AIG Travel, a member of American International Group (AIG). AIG also offers life insurance and a variety of business insurance products.
Travel Guard makes it easy to get a travel insurance policy customized to your needs. But before you purchase coverage, it's always a good idea to shop around.
For example, if you're going on a cruise, you might want to look at Nationwide Travel Insurance . The provider advertises cruise-specific insurance with three plan options available. This type of coverage is designed with issues unique to cruises in mind — from ship-based breakdowns to missed pre-pard excursions.
If you're planning a more active trip filled with rock climbing or sky diving, Berkshire Hathaway offers the AdrenalineCare® plan which features coverage for unforeseen costs that result from participating in extreme sports on your trip, as well as reimbursement for sporting equipment delay. Pre-existing conditions are covered under this plan (if you meet qualifying conditions).
Berkshire Hathaway Travel Protection
Berkshire Hathaway Travel Protection has multiple plans to cover vacations from luxury travel to adventure travel. The brand's LuxuryCare offers the highest limits of travel insurance coverage offered by the company. Quotes and policies are available online.
As you can see, offerings vary by provider. It can be helpful to compare multiple companies and the plans they offer to find what works best for you. It's even better if you gather several quotes to ensure you're getting a good price for your policy.
Money matters — so make the most of it. Get expert tips, strategies, news and everything else you need to maximize your money, right to your inbox. Sign up here .
Travel Guard offers plenty of ways to customize your policy, making it a solid choice for travel insurance. You can also access additional options by giving Travel Guard a call. However, make sure to check out other travel insurance companies too — comparison shopping is essential when picking any type of financial product.
Why trust CNBC Select?
At CNBC Select, our mission is to provide our readers with high-quality service journalism and comprehensive consumer advice so they can make informed decisions with their money. Every insurance review is based on rigorous reporting by our team of expert writers and editors with extensive knowledge of insurance products . While CNBC Select earns a commission from affiliate partners on many offers and links, we create all our content without input from our commercial team or any outside third parties, and we pride ourselves on our journalistic standards and ethics.
Catch up on CNBC Select's in-depth coverage of credit cards , banking and money , and follow us on TikTok , Facebook , Instagram and Twitter to stay up to date.
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- Travel Insurance
The journalists on the editorial team at Forbes Advisor Australia base their research and opinions on objective, independent information-gathering.
When covering investment and personal finance stories, we aim to inform our readers rather than recommend specific financial product or asset classes. While we may highlight certain positives of a financial product or asset class, there is no guarantee that readers will benefit from the product or investment approach and may, in fact, make a loss if they acquire the product or adopt the approach.
To the extent any recommendations or statements of opinion or fact made in a story may constitute financial advice, they constitute general information and not personal financial advice in any form. As such, any recommendations or statements do not take into account the financial circumstances, investment objectives, tax implications, or any specific requirements of readers.
Readers of our stories should not act on any recommendation without first taking appropriate steps to verify the information in the stories consulting their independent financial adviser in order to ascertain whether the recommendation (if any) is appropriate, having regard to their investment objectives, financial situation and particular needs. Providing access to our stories should not be construed as investment advice or a solicitation to buy or sell any security or product, or to engage in or refrain from engaging in any transaction by Forbes Advisor Australia. In comparing various financial products and services, we are unable to compare every provider in the market so our rankings do not constitute a comprehensive review of a particular sector. While we do go to great lengths to ensure our ranking criteria matches the concerns of consumers, we cannot guarantee that every relevant feature of a financial product will be reviewed. We make every effort to provide accurate and up-to-date information. However, Forbes Advisor Australia cannot guarantee the accuracy, completeness or timeliness of this website. Forbes Advisor Australia accepts no responsibility to update any person regarding any inaccuracy, omission or change in information in our stories or any other information made available to a person, nor any obligation to furnish the person with any further information.
Tick Travel Insurance Top Cover Review: Features, Pros And Cons
Published: Apr 24, 2024, 1:46am
When comparing Tick Travel Insurance’s pricing against cover levels in key areas, such as emergency medical expenses and trip cancellation, it is safe to argue that it’s a highly competitive player in the market. Travellers will likely appreciate the unlimited medical and $20,000 of cancellation cover available. Plus, the 24-hour medical emergency assistance line may offer added peace of mind.
However, some travellers may feel that Tick Travel Insurance’s Top Policy falls a little short on nice-to-have coverage, including lost luggage and rental car excess limits. Let’s take a closer look at Tick’s top policy offering.
- Competitive pricing
- High levels of medical and cancellation cover
- High customer service rating
- Credit card fraud not covered
- Higher levels of luggage cover elsewhere
- Missed connections not covered
Table of Contents
About tick travel insurance, what does tick travel insurance cover, does tick travel insurance cover me for covid, pricing comparison, customer service, the bottom line.
Featured Partners
Fast Cover Travel Insurance
On Fast Cover’s Secure Website
Medical cover
Unlimited, 24/7 Emergency Assistance
Cancellations
Unlimited, (Trip Disruption $50,000)
Key Features
25-Day Cooling Off Period, Australian Based Call Centre, 4.6 Star Product Review Rating
Cover-More Travel Insurance
On Cover-more’s secure website
Unlimited, with a $2000 limit to dental
Yes, amount chosen by customer
Southern Cross Travel Insurance
Medical Cover
Including medical treatment, doctors’ visits, prescribed medication, specialist treatment & medical transport costs
$2,500 with option to increase to unlimited
Tick Travel Insurance is owned by Europ Assistance which is a part of the global Generali Group, and underwritten by Mitsui Sumitomo Insurance Company Limited.
Generali is a large global insurance and asset management provider, while Europ Assistance says it has a presence in over 200 countries, providing comfort and empathy to customers in emergency situations, and an immediate global response.
Tick Travel Insurance’s aim is to make travel insurance simple, covering travellers up to age 100. It offers three levels of domestic travel insurance: Basic, Standard and Top and four types of international travel insurance: Basic, Budget, Standard and Top.
This review will focus on the most comprehensive offering for international travel, being the Tick Travel Insurance Top plan.
Tick Travel Insurance provides domestic and international cover, offering policies for single trips and annual cover for multiple trips in a year. The provider covers adults up to the age of 100, while dependent children, up to 18-years-old at time of purchase, are insured for free on an adult’s policy.
As is typical of travel insurance, its policies cover trip cancellation or curtailment and journey resumption, due to unforeseen circumstances such as injury or illness, as standard. Cover for travel delay is available on the top policies, with a pay out of $100 per completed hour up to $1,000. Valid reasons for claiming include bad weather, a vehicle breakdown or strike, and experiencing a delay of more than 12 hours.
Tick Travel Insurance’s Top plan also includes the following standard benefits that form a part of most comprehensive travel insurance policies:
Lost Luggage
This insurer covers the cost of repairing or replacing your lost, stolen or damaged personal belongings up to $7,500. Take note of the $3,000 sublimit— individual limit— on how much you can claim for devices such as laptops, tablets, phones, video cameras and cameras.
Tick Travel Insurance offers unlimited medical cover, which includes cover for ambulance and emergency surgery, repatriation if necessary, and the death of you, or another person insured on the policy.
While the insurer can cover pre-existing conditions (medical conditions you had before taking out the policy), whether you will be eligible for this cover will depend on the details you provide, outlining the condition and its severity, in the medical screening section of the application.
Is Dental Cover Included?
This insurer also extends its cover to dental treatment, paying out up to $500. This is half of what many providers offer, and bear in mind that you can only claim for dental cover for situations where you need immediate pain relief.
Yes, protection against risks in relation to Covid-19 are covered by Tick Travel Insurance’s Top policy. The insurer accepts related cancellation and disruption claims, as well as medical claims for trips outside of Australia.
What About Pregnancy?
You can claim for an extensive range of pregnancy or childbirth complications up to 31 weeks into your pregnancy with this insurer. These include toxaemia, gestational diabetes and pre-eclampsia.
What About Sports And Activities?
From abseiling, to jet skiing and motorcycling, insurance for 90 sports and activities is included automatically with Tick Travel Insurance.
Remember to look out for conditions for claiming. For instance, you will only be covered for three bungee jumps and can only kayak in grades 1 and 2 rapids or lower. Also, some activities may require safety gear that you will need to wear to make a valid claim.
Cover for personal liability and accidental injury only apply to certain activities, as specified in the PDS.
Compared to the competition, Tick Travel Insurance offers relatively decent to high levels of cover across the board for a super competitive price.
When comparing the price of its most comprehensive policy against those of Travel Insurance Direct and Allianz—two providers we rated highly for their comprehensive offering—it comes out on top.
The data below is based on a 28-year-old who needs insurance for Indonesia for seven days.
The above table shows how important it is to shop around for travel insurance, and weigh up your needs with your budget when comparing policies. Tick’s Travel Insurance’s Top policy is only $77, offers considerably more cancellation cover than its competitors for this price, and levies less in excess—the set portion of each claim you must pay.
However, it may not be suitable for those who need higher levels of cover in other areas such as lost luggage and rental car excess. You can find out exactly what a policy includes and excludes in its PDS, which is usually published on the insurer’s website.
You can also find out more about the comprehensive travel insurance providers Forbes Advisor Australia has independently rated the best.
Customers award Tick Travel Insurance a high score of 4 out of 5 stars across 2832 reviews on ProductReview, Australia’s leading consumer opinion site.
Satisfied customers were pleased with how simple they found the process of taking out insurance, and the price of their policy.
However, disgruntled customer complaints were varied. Some speak of technical difficulties with the provider taking payment and not offering a refund instead, trouble accessing their policy documents and rejected claims.
To speak to someone on Tick Travel Insurance’s customer service team, you can fill in the online query form or email: [email protected] .
For 24-hour emergency assistance, you can call: +612 9333 3963, and for emergencies and claims, email: [email protected] .
You can also send written correspondence to:
Customer Services Tick Insurance Australia Suite 1.04, Level 1, 19 Harris Street Pyrmont, 2009 Sydney NSW
Additionally, you can send a complaint via post, or email: [email protected] .
Tick Travel Insurance may be considered most suitable for those looking for reasonable to high levels of cover in key areas, for a competitive price. This includes unlimited medical cover and $20,000 for trip cancellation. In other areas cover levels are decent, but may not be suitable for all. Those taking away belongings worth over $7,500 or needing more than $4,000 in rental car excess may want to look elsewhere.
Frequently Asked Questions (FAQs)
Where can i find the tick travel insurance pds.
A policy’s product disclosure statement (PDS) details what it covers, any exclusions and limitations or sublimits. It’s crucial that travellers read through this document before deciding whether to purchase the policy.
Typically, an insurer will provide a link to a policy’s PDS on its website. The PDS for Tick Travel Insurance’s policies, including its comprehensive cover, are also online .
What is Tick Travel Insurance’s phone number?
Existing customers and those with service queries can fill in Tick Travel Insurance’s online query form should they need assistance, or contact at [email protected].
For 24-hour emergency assistance customers can call: +612 9333 3963.
How good is Tick travel insurance?
We have awarded Tick Travel Insurance 3.7 out of 5 stars based on factors such as the unlimited amount of medical cover, and high level of cancellation cover, it provides. It also scores highly on customer review site productreview.com.au.
However, customers should note it does not cover you, if you fall victim to credit card fraud while away. Neither are you able to choose the amount of cancellation cover you need as with some other insurers. This may not be of concern, considering $20,000 for cancellation is automatically provided, which is a considerable amount, and Tick Travel Insurance policies are competitively priced.
I have been writing for newspapers, magazines and online publications for over 10 years. My passion is providing, in a way that is easily accessible and digestible to all, the knowledge needed for readers to not only manage their finances, but financially flourish.
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Bigbluecover Reviews
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Should be closed down
Should be closed down. Incompetent, does not provide literate response to simple questions. It seems it is just an operation to entice customers to another bad egg, which is called Reactive claims. Avoid both at all cost.
Date of experience : November 08, 2023
Won’t be using this company again
Called up and woman was very confused by what I was asking ….didn’t seem like she knew what she was talking about. Very disappointed! Won’t be using this company again
Date of experience : October 09, 2023
absolute crooks
absolute crooks , took my money. When holiday was cancelled , they wouldn't respond to calls or emails 2 months later eventually got to speak to someone online ,said I wasn't covered due to corona virus , we took out insurance three months before outbreak . still not going to honour their contract .have given up any chance of getting our money back. AVOID THIS COMPANY . (UNSCRUPULOUS SHOWER)
Date of experience : June 11, 2020
Dubious insurer
Insured for trip to Australia which was cancelled due to covid 19 upon the direction of the prime minister. And Australia's prime banning all persons not Australian nationals. On my first contact with said company they said that Corona virus was known about prior to my dates. They tried to ignore their responsibilities. However I do not give up easily. Continual emails and phone calls led them to offer me 50% refund. Not enough I replied. Referred to Insurance ombudsman.
Date of experience : February 10, 2021
Big Blue travel insurance offers BAGGAGE cover that it has no intention of paying out on. If your baggage is lost or delayed they have limits of cover on their policies, however they have no intention of honouring baggage claims. They push you away to the airline and quote you protocols, such as the Montreal protocol. Therefore i don't understand why they pretend to cover baggage if you MUST claim from the airline.....and have you actually tried claiming baggage from an airline???????!!
Date of experience : January 26, 2023
Great to deal with!!
Had to cancel our holiday a few weeks before depature, due to my wife having an accident. Spoke to a lovely lady on the phone who explained the procedure clearly and sent me the appropriate claim form. Within two days of sending the form and documents back, I was advised that my claim would be paid in full. Within a further two days, the money was in my account!!
Date of experience : February 07, 2020
Missed A Trick Here.
Like alot of comments below i also changed my holiday to next year, I was also told we can't change policy date to later than April 14th, best they offered me was a 'Goodwill gesture' of £8.93 return of my £27 i paid them, If they let us change dates instead of being greedy wanting money for nothing they would still have our custom, now none of these 1 stars would use or recommend them again, they've lost our custom and gained themselves a bad reputation. They'll no doubt change company name and carry on scamming.
Date of experience : September 04, 2020
Shocking company on all counts
Shocking company on all counts. Mislead you into buying policy with medical conditions disclosed and when paid for policy then inform you cover for these conditions is declined. Then can’t get refund as admin email address bounces back and telephone calls continually engaged. Even the compliance email address dies nit respond. I will be reporting to FCA. Avoid at all costs
Date of experience : March 14, 2020
asked if our travel cover could changed…
asked if our travel cover could changed to different dates due to havein to cancel because of corona virus. took them weeks to respond told me could not transfer cover to holidays after april 2021 . and only offered half our money back plus want a £5 admin fee.should be able to refund all our money . totally disgusting avoid this company
Date of experience : July 03, 2020
DO NOT buy the Big Blue Cover holiday…
DO NOT buy the Big Blue Cover holiday insurance. They fail to tell you that the excess is £199 per person per claim not £199 per claim when taking out the insurance. Absolutely useless and even though they knew I was claiming for 3 separate people, requested further information even though they knew it would be below their per person excess so that’s £468 lost! I will be taking out a new policy with a different company.
Date of experience : March 13, 2023
Won't pay for car after flight divert.
Because we had an internal flight in New Zealand diverted and no replacement flights were available until after our return flight to the UK would have left. We had to hire a car to drive from Auckland to Wellington we hired a car to drive the 400 miles and Big blue (non) cover have told us that they will not pay out for the car because it only covers missed departures to the UK. Even though we saved them money by doing this they refuse to reimburse us. Avoid look at the other reviews
Date of experience : January 23, 2020
Purchased travel insurance…
Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing. They are quick enough to take your money but don't reply when asking for a refund. Definitely won't use them again and have told family and friends not to either
Date of experience : June 17, 2020
Worst insurance co I have ever dealt…
Worst insurance co I have ever dealt with. They take forever to answer emails , Ended up I got another insurance company as I had no reply from BIG BLUE as to what was happening , my holiday had been changed by a month on .I have lost money over them due to very poor communications blamed on the current situation according to them. I need to contact the OMBUSMAN.
Date of experience : July 16, 2020
If you are travelling abroad
I have started a Facebook group for those unsatisfied with BigBlue Cover. Look out for it. If you are travelling abroad, don't whatever you do get covered by Big Blue Travel Insurance. They are absolute rubbish. Having taking your payment, they refuse to answer their phones when you ring. Ruth just waited a completed half hour - which will be on our phone bill - and no answer. And we have just got a message that they will not pay for any insurance that is cancelled because of coronavirus.
Date of experience : June 26, 2020
Racketeers. Avoid, avoid, avoid.
Basically a scammy/fraudulent company that opt you in to renewals without permission and then refuse to answer contacts. Renewals can only be removed through a link buried in their FAQs. Should be prosecuted Link is here: rockinsurance dot com forward slash autorenew Although I have no confirmation of any kind that the policy has even been removed.
Date of experience : January 11, 2021
Pity anyone who has to make a claim…
Pity anyone who has to make a claim through this company, do they actually exist? I went through Money Supermarket, trusting them, then after read so many reviews on Trustpilot that I decided to cancel. Four e mails later, numerous phone calls and a letter later, I still cant get a reply. They tell you to use live chat and there is none. Good luck.
Date of experience : March 19, 2020
WARNING - If you chose to go on your holiday to a destination where there is a FCO warning in place you will not be covered.... HOWEVER this is NOT a valid reason to be able claim cancellation costs even if your holiday was booked weeks before this happening?!!!!! So basically we have been told you can not go on your holiday and we also will not help pay towards the cancellation costs. (Note- we also had premium cover the highest that they provide) STAY CLEAR FROM BIG BLUE COVER! Thank you for completely destroying our once in a life time honeymoon.
Date of experience : August 30, 2018
Wished I'd checked this site before paying…
Wished Id check this site before paying for cover. Seemed too cheap to be true???? No communications once policy issued, no response to emails, no confidence they would provide service if needed but can't cancel. Today 19.7.2022 website not reachable??? and no FB page either. DONT RISK IT!!!
Date of experience : July 19, 2022
Sick in Vietnam
In March 2018 I got very sick with the flu, bronchitis and sinus while on holiday in Vietnam. The service I received from Bigbluecover was nothing short of amazing. They arranged for me to be moved into a room without stairs, arranged and paid for my return flight back to the UK, paid for my hotel room and I had telephone support from a nurse checking up on my recovery throughout my illness. I didn't have to worry about anything and I felt very supported at a time when I needed it the most.
Date of experience : March 19, 2019
Completely agree with the hopeless…
Completely agree with the hopeless customer service. They never answer the phone. I am being told after an hour of holding at 11am in the morning that the 'lines are due to close soon' and to call back tomorrow. Given this is the second whoel day I have been on the call this seems somewhat unbelievable. GEt some new staff or enabel changes on line I won't be renewing here
Date of experience : August 12, 2022
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Purchased travel insurance… Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing.
Zero stars is more appropriate. We booked insurance through an internet comparison site, big blue insurance weren't the cheapest but offered the best cover. My youngest daughter was diagnosed with leukaemia a few weeks before the holiday. We cancelled the holiday and claimed on the insurance.
More: Travel Insured International Travel Insurance Review. Drawbacks . Medical coverage of $100,000 per person is on the low side compared to top competitors but might be enough for your needs.
2.6 /10. Based on 87 reviews. 5. 4. 3. 2. 1. #26 of 27 travel insurers. 87 reviews found on websites such as TrustPilot.
Best travel insurance category. Company winner. Best overall. Berkshire Hathaway Travel Protection. Best for emergency medical coverage. Allianz Global Assistance. Best for travelers with pre ...
Big Blue Cover provides a range of travel insurance policies, as well as optional extras, so you can tailor your policy if you need to. Single Trip. Annual Multi-trip. Optional extras. The single-trip policy is intended for a one-off trip. Features of the policy include: Cover from 2 days to 12 months. Wide range of sporting activities covered ...
Your experience matters. | Read 21-40 Reviews out of 82. Do you agree with Bigbluecover's TrustScore? Voice your opinion today and hear what 83 customers have already said. Suggested companies. insurefor.com. www.insurefor.com. Admiral Insurance. www.admiral.com. Leisureguardinsurance. www.leisureguardinsurance.com. For businesses Categories ...
A comprehensive review of Big Blue Travel Insurance, a provider of Premier Cover travel insurance with superior Covid cover and medical expenses. Find out the pros and cons, the customer reviews, and the ratings of this company based on Which?, Fairer Finance, and other sources.
75%. Write a review. 1 product - View products. Bigbluecover reviews from our Smart Money People can help you to get the inside track on what being a travel policy holder with bigbluecover is really like. Bigbluecover is part of the ROCK Insurance Group which was founded in 2001. Smart Money People is the place for Bigbluecover reviews.
Big Blue Cover: Travel Insurance reviews. View other Big Blue Cover products. 2.00. Based on 4 reviews, last reviewed 12th Aug 2022 No new 5 star reviews in the past 90 days. No new 1 star reviews ...
RH10 1DQ. You can also get in touch with Big Blue Cover by calling 0343 658 0225 or 01293 855787 between 8.30am and 6pm Monday to Friday or from 9am to 5pm on Saturdays. Or you can email them at [email protected]. Big Blue is a trading name of Rock Insurance Services Limited, authorised and regulated by the Financial Conduct ...
Here are our picks for the best travel credit cards of 2024, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card. No annual fee: Bank of ...
Overview Reviews About. Bigbluecover Reviews 85 • Poor. 1.8. VERIFIED COMPANY. In the Money & Insurance category. bigbluec over.com. Visit this website ...
Save on our great value travel insurance and buy your BigBlueCover policy today. You can check that the policy we offer suits your requirements by checking our Policy Wording and reading the terms. BigBlueCover travel insurance Single Trip & Annual Multi-trip cover. Up to £10million for emergency medical costs & COVID-19 protection as standard.
Economy: 3 Standard: 4 Premier: 5. TrustPilot. 1,8/5 based on 26 opinions. Consumer satisfaction rates on reviews for Big Blue Cover holiday insurance. To check if Big Blue Cover is the right travel insurance for you, you can use our free travel insurance comparison tool and get quotes from main travel insurance companies in a few seconds only ...
Annual Multi-Trip Travel Insurance. The BigBlueCover.com annual travel insurance policy will cover you for trips of up to 32 days at any one time. If you travel more than once a year then you might find our Annual Policies best value. You will benefit from 12 months of cover for an unlimited amount of trips. BigBlueCover has a range of policies ...
Purchased travel insurance… Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing.
Bigbluecover is part of ROCK Insurance Group, the proud winner of the Travel Trade Gazette's "Travel Service Provider of the Year 2010". With over 15 years experience in travel insurance, ROCK Insurance Group's promise have insured in excess of 1 million customers since the launching of insurefor.com in 2003. At bigbluecover our online ...
GeoBlue's travel insurance is mostly medical-based and includes a comprehensive list of inclusions, though it also has coverage for some travel mishaps. To get an idea of costs, we used a sample ...
This affects the cover provided by our Travel Insurance policies. Any policies purchased between 17/03/2020 and 13/04/2020 will not include cover under any section whatsoever for claims directly or indirectly caused by the Coronavirus.
AIG Travel Guard insurance review: What you need to know Whether you need an annual plan or a policy for a last-minute trip, Travel Guard can deliver. Published Mon, Apr 22 2024
Yes, protection against risks in relation to Covid-19 are covered by Tick Travel Insurance's Top policy. The insurer accepts related cancellation and disruption claims, as well as medical claims ...
Purchased travel insurance… Purchased travel insurance forourholidaysin June 2020 . Our holiday was cancelled due to covid19 pandemic. We contacted Bigblue cover to request cancellation of our insurance cover. After several attempts to contact them via email and phone we never got a reply. They got £25 for absolutely nothing.