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CWTSatoTravel, the U.S. military and government division of CWT, is the nation's leading provider of travel management and fulfillment services to the U.S. government.

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CWTSato To Go 4+

• 3.9 • 1.4K Ratings

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Description.

Save time and avoid travel surprises with CWTSato To Go™: The smart app for U.S. government travel. Available for CWTSatoTravel U.S. government travelers. Register using your official email address, and check with your organization’s travel management team regarding auto-trip synchronization. Trips will only sync automatically if your government agency has approved this feature Whether you are a road warrior or an occasional traveler, CWTSato To Go keeps you organized, connected and informed while on the move. The app, powered by WorldMate, puts you in control of your travel plans with problem-solving tools and vital services, including itineraries, flight alerts and mobile check-in. Available exclusively to military and civilian government travelers of CWTSatoTravel clients worldwide, including E2 Solutions customers, CWTSato To Go is the only travel app you need. Save time and money with complimentary premium services and features: • Flight notifications, including delays, cancellations and gate changes, are pushed to your device automatically. • Real-time flight status integrates into your trip. • Check in with more than 250 airlines worldwide. • Sync your trips with your calendar. • Search for alternative flight schedules. • Input and save your local CWTSatoTravel office phone number for one-click access to an experienced government travel counselor. • Search the flight status of colleagues arriving on different flights. View all your travel plans in one place: • Trips booked through CWTSatoTravel display and sync automatically. • Forward travel confirmation emails to [email protected] to integrate itineraries and trips made through other channels. • Add meeting information. • Personalize your trip name. Advanced share functions: • Share individual components of your trip or your entire itinerary with your family, friends or co-workers. • Manually type in an email address or select one from your contacts. • Add a personal message to your email before sharing your trip. Access practical tools and destination information: • View maps and driving directions to places in your trips, such as your hotel or car rental return. • Five-day weather forecast for your home city and upcoming trip destination. • Currency converter with daily exchange rate updates. Your data is secure with CWTSato To Go: • CWTSato To Go received an approved mobile security assessment on October 13, 2015 by the U.S. General Services Administration. • Our security program for CWTSato To Go adheres to the Privacy Act, follows FIPS 200, Minimum Security Requirements for Federal Information and Information Systems, and the security controls documented in NIST Special Publication 800-53, Rev.3, Recommended Security Controls for Federal Information Systems and Organizations. Notes: • AVAILABLE EXCLUSIVELY to travelers whose agencies or organizations use CWTSatoTravel as their designated travel management company. • To use this app, you must register with an official government or company email address, and your organization must be a CWTSatoTravel customer. • For a copy of the Voluntary Product Accessibility Template, please email us at [email protected]. • To access a list of frequently asked questions (FAQs), please visit: https://www.cwtsatotogo.com.

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Ratings and Reviews

1.4K Ratings

OVERALL A GREAT IMPROVEMENT FOR GOVERNMENT TRAVEL

The use of this app is overall very helpful. It needs work, though. The password issue is significant, especially you log in while in transit because you flight has been delayed or canceled, to find a prompt to update your password. This is the last thing anyone should have to deal with while in transit. If my connection has been canceled, please allow me the option to pick my alternate flight. Not just automatically re-route to nearest airport. This caused so many more issues. Last, just an opinion. Personnel on official travel are on uncle sam’s dime. Uncle Sam being the American tax payer. We’re always scrutinizing how to appropriately allocate every dime. But it’s absolutely ok to strand 20 active duty personnel in Chicago (for example). Lodging rate $218 a day. Per diem $75 a day, or combined $293 a person per day. That’s over $5800 a day being wasted. There has to be a way of coding personnel on official travel as priority. Oh, and as a closing statement, to benefit of the government. Maybe review airports and figure which ones have issues, like Chicago O’Hare (ORD) and avoid those airports as much as possible. To answer you question, Yes, I’ve been stuck in Chicago more than once for several hours. This most recent adventure, all of our connecting flights were canceled. Now stranded in Chicago for day 2.

Very helpful, except frequent auto log out

Overall the app is great and very helpful. The improvements are very noticeable. The links to the websites are very helpful. The airport maps are useful. The only issue I have with the app is how frequently it logs you out and then you have to go through the whole process of logging back in. When I need to access stuff quickly it’s annoying and doesn’t help when you have bags in your hands trying to juggle the phone and get logged in again just because you close the screen. A feature to add tickets to your digital wallet would be helpful for checking in.

Complete waste of time

I just spent 30 minutes logging in. 30 minutes! I have an account, but forgot the password. So I changed it using the process. It didn’t work. It said it took the new password, but the new password would not work. I believe I tried to change it to one of my past 10 passwords ( HELLO! I’m changing the password because I forgot it, so how am I supposed to know my last 10 passwords in order to choose something different?). It said the password was changed successfully, but it was not. When I finally tried something completely different, it worked right away. At which point I found out that my CWT account is actually under an old email, because the account says I have no travel. So I repeat the process for the old email address. After all this, the app just directs me to the airline’s web site to make a flight change. I needed to change airlines. Thanks for nothing CWTSato. I will be using the individual airline apps from here on out.

App Privacy

The developer, CWTSATO , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

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• Financial Info
• Contact Info
• Search History

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Travco is a subcontractor for multiple Military Installations in the United States. We have provided excellent government service to many official entities including the US Forest Service, the US Department of Agriculture, Natural Resources Conservation Service and the Judiciary Branch to name just a few. Our ability to work with different government entities demonstrates our flexibility to accommodate many types of government contracts.  

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I work with the Maxwell Air Force Base CTO office on a constant basis, and they are the best! They go above and beyond at all times to assist with all our issues with expert knowledge and a great resolution.

Travco was very knowledgeable and professional in assisting me with booking an overseas flight and once again when there were flight cancellations out of my control. When I addressed a series of concerns due to the flight cancellations, they addressed them promptly and made me feel at ease.

As soon as I walked through the door I was greeted with friendly faces. I was helped almost immediately and received great service from the Travco team. They were very empathetic and professional and very patient with me since I had a list of needs. They listened to my concerns about my preferred departure and arrival times due to certain time constraints and found me an itinerary that fit my needs.

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More From Forbes

The rising dark side of business travel ceos need to pay attention to.

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It's time for companies to rethink their approach to business travel.

The business landscape has rapidly changed since the pandemic, with remote work and hybrid models becoming more prominent. Despite these workforce shifts, one aspect remains constant: business travel.

Business travel is back in full force following an expected dip during the pandemic. Corporate travel budgets are returning to pre-pandemic levels, and more companies are planning budget expansions. A Morgan Stanley survey revealed that over two-thirds of companies with under $1 billion in annual revenue anticipated increased travel budgets in the coming year.

The Impact of Frequently Flying

Frequent travel can significantly impact an individual's physical, emotional, and mental well-being . While companies prioritize conventional risk management areas, they often overlook the personal well-being of their travelers. From maintaining a healthy diet to proper sleep and various emotional components such as loneliness and separation, business travelers encounter numerous potential long-term health disruptions that non-traveling employees don't face.

Business travelers had higher claims than non-travelers for all health conditions across the board, along with a higher likelihood of stress-related disorders, as reported in the Harvard Business Review . Lastly, as shared in the Journal of Occupational and Environmental Medicine , frequent business travel adversely affects overall body composition, leading to risks of obesity and various other ailments if left unmanaged, such as heart disease and diabetes.

More and more companies are prioritizing workplace wellness due to factors such as obesity's $400 billion impact on companies . Corporate travel wellness programs are a necessary part of the equation as well. As you look to implement a modern and more robust travel wellness program, start with these two areas:

Huawei s Pura 70 Ultra Beats iPhone With Pioneering New Feature

The juan soto trade has helped both the yankees and the san diego padres, four reportedly hurt after army horses run loose through central london, embrace bleisure travel.

When attracting and retaining the best people, more and more employees choose lifestyle over salary . It's not out of laziness. It's out of a desire for work-life integration. With this in mind, organizations can embrace employees' desires through bleisure . Organizations can promote work-life integration and rejuvenation by allowing employees to combine business trips with leisure activities.

Implementing flexible travel policies that enable team members to extend their trips on the back end is a way to improve employee satisfaction, productivity, and retention rates. Research shows that 89% of business travelers wanted to add a private holiday to their business trips. Traveling for work is energetically demanding, physically and mentally. A few extra days for leisure allow team members to process their trip, recharge, and return at total capacity.

Treat Your Employees Like Athletes

Just as professional athletes require careful management of their physical, emotional, and mental well-being , so do business travelers. Business travel is a stressor with a high burnout rate and decreased performance across the board. As you revamp your corporate wellness travel program, consider your approach to business travel as a sports team thinks of traveling to play an away game.

As you prepare the company playbook for healthier and more productive business traveling, consider the following:

• Providing support for handling jet lag
• Offering advice on maintaining healthy sleep and nutritional habits away from home
• Investing in business class and non-stop flights
• Providing hotels that have conducive amenities for optimal well-being
• Ensuring team members reside in centrally located hotels or apartment hotels

Business travel isn't going anywhere anytime soon, as the average business traveler takes roughly 6.8 trips per year, with business travel in the U.S. from domestic and international travelers also accounting for $387 billion in annual revenue, according to research shared over at Zippia . Incorporating travel wellness initiatives isn't merely an expense; it's an investment in employees' health and performance.

As organizations revamp their corporate travel programs, prioritizing their travelers' well-being is paramount. By implementing strategies to support travel wellness, companies can ensure that their employees remain healthy, engaged, and effective representatives of their companies.

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CWTSATO TO GO FAQs

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What is cwtsato to go.

CWTSato To Go™ is a complimentary mobile travel app available to all CWTSatoTravel travelers through their smartphone's app store. Before and during a trip, CWTSato To Go gives travelers immediate access to traveler services such as itineraries, flight alerts, and mobile check-in, all via their smartphone.

Powered by WorldMate, the industry-leading and award-winning travel app, CWTSato To Go gives U.S. Government (including military) travelers the premium features and helpful services they need to stay informed and efficient on the road, without the risks associated with non-approved, third-party apps.

Once your organization has approved the use of CWTSato To Go , all of your official trips booked through CWTSatoTravel will automatically sync to your mobile device. If you are an E2 Solutions user and your organization receives travel reservation and fulfillment services from a company other than CWTSatoTravel, please contact us at [email protected] to inquire about app availability.

How much does CWTSato To Go cost?

The CWTSato To Go app is complimentary to all CWTSatoTravel customers, including military and civilian government travelers.

Is CWTSato To Go available for my device?

The CWTSato To Go app is available for the following devices:

• Android smartphones with OS 9.0 or above
• iPhones with iOS 15.0 or above

How do I get the app?

Download it from your device's app store for iPhone or for Android . You must have data and JavaScript enabled on your smart device, as well as a valid account with your respective app store, to download and use the app.

TIP : Your agency may provide a different location for the app other than the public app store. If available, always download the app from an agency-specified location .

How do I access the CWTSato To Go app?

After downloading the CWTSato To Go app, follow the simple self-registration process within the app to establish your CWTSato To Go account. Enter your government email address and the app will walk you through the remaining steps.

What email address should I use to register?

You must use your official U.S. Government or military email address. This should also be the same email address you provide when booking trips.

• If you book travel online through E2 Solutions, this email address must be your E2 primary email address.
• If you book travel online through GetThere, this email address must be stored in the mandatory email address field in your GetThere profile.

CWTSato To Go allows email addresses from all domains ending in .gov and .mil, as well as several ending in .org. If you are unsure if your organization's email domain is open for CWTSato To Go use, please contact us at [email protected] .

TIP : If your current E2 primary email address or GetThere address does not meet these domain requirements, you would need to change your primary email address in your E2 or GetThere profile to your official U.S. Government or military email address to be able to use the app.

Does my agency need to take any actions?

Yes. Your agency must approve the use of the tool before your government travel itineraries automatically appear in the app.

How do I reset my password?

The app's login page has a Forgot Password? link located directly below where you normally enter your password. Tap the link, and then proceed through the following steps:

• Enter the email address you used when you signed up in the Enter your work email field.
• Tap the NEXT button. An email explaining how to reset your password is sent to your email address.
• Follow the instructions in the email.

I booked a trip through CWTSatoTravel – with a travel agent, through DTS, through E2 Solutions, or through GetThere. Will my reservation sync with CWTSato To Go?

Yes. Upon your agency's approval of this feature, if you book your trip through CWTSatoTravel, your trip details (i.e., air, hotel, rental car, etc.) will automatically sync with CWTSato To Go . You can view those reservations and even combine them with information booked via another source.

Travelers who use E2 Solutions, but book their trips with a TMC other than CWTSatoTravel, can still use CWTSato To Go . Some TMCs are configured to have your trips automatically sync with the app. In other cases, simply forward your itinerary emails from your official email address to [email protected] . To verify TMC support for the app, contact your agency's travel management team or our technical help desk at [email protected] .

Please note that if you work for a U.S. Embassy or Post that is located overseas, your trips may not automatically sync to the app. You can contact us at [email protected] to validate if this feature is available to you.

How long will it take for a newly booked reservation to appear in CWTSato To Go?

Your trip information may take up to 30 minutes to sync to the app.

On my list of upcoming trips, why does the trip name differ from my destination city?

The "Trip to" name comes from the city where you stay the longest. This location typically corresponds to the location of your hotel reservation. You can easily change the "Trip to" name using the app's Edit Trip feature.

Are rail itineraries available in the app?

Yes, rail itineraries are available in the app. Depending on the way the rail booking is processed, it may or may not sync automatically. If your rail itinerary did not sync automatically with the CWTSato To Go app, email your confirmation to [email protected] to have it added. You may also add the details manually.

How do I add non-CWTSatoTravel reservations/itineraries that do not automatically sync to the CWTSato To Go app?

Forward your non-synced reservations/itineraries from the same email address you use to access CWTSato To Go to [email protected] . Your trip reservations will be automatically loaded into your app and you will receive an email confirmation when your information is successfully uploaded. You can also forward emails from a personal email address, if that address is stored in CWTSato To Go (i.e., Tools > Settings > Email Addresses ). You can also add trip details to the app manually.

How do I know if my non-CWTSatoTravel itinerary can be accepted by email?

Visit WorldMate's Supported Travel Providers list for a list of the more than 600 supported suppliers. If you still have questions, contact our technical help desk at [email protected] .

TIP : Did you book a personal trip under a non-official email address? You can still forward that trip to CWTSato To Go ! Add your personal email address to your CWTSato To Go account by opening the app, accessing Tools > Settings > Email Addresses , and then entering your personal email address. You can now forward itinerary confirmations from that email address to CWTSato To Go .

I sent my non-CWTSatoTravel itinerary to [email protected], but it does not appear in my CWTSato To Go app. Why?

You must send your itinerary confirmation from the same email address you use to log onto CWTSato To Go , or from the secondary personal email address stored in the app under Settings . In addition, the travel confirmation must be from a supported travel provider .

I received a confirmation saying my reservations were successfully added, but I cannot find them in my CWTSato To Go account. How do I get the itineraries to display?

Initiate a manual sync on your device.

• On an iPhone, tap the Sync button in the top right corner of the My Trips screen. (The Sync button is represented by one circular arrow.)
• On an Android device, drag down the "My Trips" menu to sync.

My travel provider is supported, but the confirmation email is being rejected. Why?

Make sure you follow these rules:

• Forward the confirmation email as is. Do not alter it in any way.
• Ensure the subject and content of the email are in their original formats. (Some email programs automatically add the FW prefix in the subject line. This is okay.)
• If the mailing program allows it, forward the email in an HTML format, rather than plain text.
• Some mailing programs may forward emails as attachments. CWTSato To Go will import a confirmation email sent as a PDF attachment, if it is sent by a supported carrier (e.g., TripCase, Travel Advisor). If you experience problems, however, make sure the text of the original email is in the body of the forwarded email and is not sent as an attachment.

How do I add a trip manually?

Complete the following steps if you do not want to email your non-CWTSatoTravel itinerary to [email protected] .

• Tap View Trips in the app.
• Tap the plus sign (+) in the top left (iPhone) or top right (Android) corner.
•  State or province (optional for non-U.S./Canada destinations)
•  Start and end dates  ( NOTE : The Start date field defaults to today's date, while the End date field defaults to tomorrow's date. Tap a field to display a calendar and select the appropriate date.)
•   Tap Done to save the trip.

How do I change the name of a trip?

Complete the following steps edit trip information

• Access the My Trips screen.
•   On an Android device, tap the ellipse (in the upper right corner), and then tap  Edit Trip.
•   On an iphone, tap te pencil icon.
•   Enter the new trip name in the  Trip Name  field.
•   Tap Done or Save Changes when you are finished.

How do I manually add a booked flight to a trip?

Locate the trip you want to update on the My Trips screen, and then tap the trip name. (If you do not have a trip listed, follow the instructions to add a non-CWTSatoTravel itinerary or manually add a trip.).

•   On an Android device, tap the ellipse (in the upper right corner), and then tap Add Flight
•   On an iPhone, tap the plus sign (+), and then tap Add Flight
•   Add the flight information in the required fields.
•   Tap  Get Details  or  Submit  to display the flight's details.
•   Enter any additional information, if necessary.
•   Tap  Done  or  Add to Trips  to add the flight to your trip's itinerary.

How do I manually add a booked hotel reservation to a trip?

•   On an Android device, tap the ellipse (in the upper right corner), and then tap Add Hotel
•   On an iPhone, tap the plus sign (+), and then tap Add Hotel
•   Add the hotel information in the required fields.
•   Tap  Done  or  Add to Trips  to add the hotel reservation information to the trip's itinerary.

How do I manually add a booked rental car reservation to a trip?

•   On an Android device, tap the ellipse (in the upper right corner), and then tap Add Car .
•   On an iPhone, tap the plus sign (+), and then tap Add Car rental
•   Add the rental car information in the required fields.
•   Tap  Done  or  Add to Trips  to add the rental car reservation information to the trip's itinerary.

How do I manually add other booked transportation information, such as rail or limo, to a trip?

•   On an Android device, tap the ellipse (in the upper right corner), and then tap Add Transportation .
•   On an iPhone, tap the plus sign (+), and then tap Add Ground Transportation
•   Add the transportation information in the required fields.
•   Tap  Done  or  Add to Trips  to add the information to the trip's itinerary.

How do I add a meeting to a trip?

Locate the trip you want to update on the My Trips screen, and then tap the trip name. (If you do not have a trip listed, follow the instructions to add a non-CWTSatoTravel itinerary or manually add a trip.)

•   On an Android device, tap the ellipse (in the upper right corner), and then tap Add Meeting .
•   On an iPhone, tap the plus sign (+), and then tap Add Meeting .
•   Add the meeting information in the required fields.
•   Tap  Done  or  Add to Trips  to add the meeting information to the trip's itinerary.

What happens when I delete a trip or a trip component? Are my reservations cancelled?

When you delete a trip or remove a trip component, such as a flight or a hotel reservation, you are only removing that view of the information from the CWTSato To Go app. You should continue to book, change, or cancel your trip by using your online booking tool or contacting your CTO or TMC directly.

How do I check in for my flight and get my paperless boarding pass?

Based on your itinerary information, CWTSato To Go determines whether online check-in and paperless boarding passes are available. When you tap to check in, the app connects you to your airline's mobile website to complete the process. Paperless boarding passes are available only for certain airlines and airports. For more information about paperless boarding pass programs, refer to your country's governing agency.

How many airlines are available for mobile check-in?

There are more than 250 airlines worldwide offering mobile check-in.

Is mobile check-in available on all devices?

No. The mobile check-in feature is available on Android smartphones and iPhones.

NOTE : Agency-specific mobile device settings may make calendar sync unavailable .

How do I turn on the calendar sync feature in CWTSato To Go?

On an Android device:

• Tap My Profile on the Home screen. This displays the My Traveler Profile screen.
• Tap Calendar Sync .
• Tap the Sync trips to calendar check box to check it.
• Select a calendar from the list. Your CWTSato To Go trips will sync to the selected calendar.

On an iPhone:

• Tap Tools .
• Tap Settings .
• Turn on Sync trips to calendar . If prompted to grant CWTSato To Go access to your calendars, tap OK or Allow .

Calendar sync is on. Why didn't my CWTSato To Go trip details immediately appear on my calendar?

When a trip is added to CWTSato To Go , there may be a delay in seeing the details on your calendar. This is due to the sync settings on your device, which differ for each device type and user.

I am an iPhone user. Why did I receive a message requesting permission for CWTSato To Go to access my calendar?

Apple introduced a new feature in iOS version 6 to provide users control over apps accessing private information, such as calendars. After enabling calendar sync for the first time, you will receive a pop-up message asking you to grant the CWTSato To Go app permission to access your calendar. You can always change your permissions on your device by going to Settings > Privacy > Calendars .

Who provides the local search service? Are there any device or country limitations?

The local search service is based on Yelp and is available for iPhone. The countries covered are: Australia, Austria, Belgium, Canada, France, Germany, Ireland, Italy, the Netherlands, Spain, Sweden, Switzerland, the U.K., and the U.S.

How do I change the temperature display between Celsius and Fahrenheit?

• Tap Temperature format .
• Select Celsius or Fahrenheit .
• Tap Fahrenheit or Celsius .

How do I change the time format (12-hour clock versus 24-hour clock) on my device?

CWTSato To Go uses your device's time settings, and this setting cannot be changed on an Android device. On an iPhone:

• Tap General .
• Tap Date & Time .
• Verify whether 24-Hour Time is on.

TIP : Changing your device's time settings may impact other apps on your device .

Does the Flight Schedules feature display low-cost carriers?

OAG , an aviation intelligence company, provides the flight schedule information. If the low-cost carrier provides flight schedule information to OAG, it will likely appear within the search results.

Who supplies the information for the travel alerts?

FlightStats , a leading provider of day-of-travel data services to the travel industry and traveling public, supplies all flight-data information for the travel alerts that are pushed to your smart device. CWTSatoTravel encourages travelers to continue to check with their airline carrier for updated information.

Who provides foreign currency conversion?

CWTSato To Go uses the services of XE.com to provide currency conversion.

How do I change the distance format (kilometers versus miles) within the app?

• Tap Distance format .
• Tap Miles or Kilometers .

How do I activate/deactivate voice notifications on my Android device?

To activate or deactivate the weather narration, access the Settings screen in the CWTSato To Go app. Tap Travel notifications , and then verify the following settings.

Under the Evening Notification header:

• Tap Notification Display .
•    Choose Every day or Only while traveling to enable voice notifications .
•    Choose Never to disable voice notifications .
•    Choose On to enable.
•    Choose Off to disable.

Under the Morning Notification header:

•   Choose Every day or Only while traveling to enable voice notifications.
•   Choose Never to disable voice notifications.

I have downloaded the app but cannot complete my registration. I have received an email that says, "You are receiving this email because you have requested access to CWT To Go or CWT Portal." What is CWT Portal? Help!

Oops, sounds like you may have downloaded the wrong app. Verify you have downloaded the CWTSato To Go app.

Return to your device's app store, or your specified agency location, and download the CWTSato To Go app.

I am using CWTSato To Go for the first time. Why can't I see my upcoming trips?

When you access the app for the first time, it may take up to 30 minutes for upcoming trips to appear. The amount of time depends on the number of reservations per user. After 30 minutes, you may need to initiate a manual sync on your device.

TIP : You may also need to contact your CWTSatoTravel office to add your email address as your "mobile email address" to an upcoming trip .

Why is my completed trip still showing in the upcoming trips section of the app?

A trip moves to the past trips section approximately one full day after the last day of the trip. For example, if your trip ended June 20, it will move to past trips on June 22.

Why didn't I receive my flight notification?

Flight update notifications start 48 hours before the flight's departure time. Complete the following steps to verify notifications are turned on within the app.

• Access the Settings screen.
• Tap Travel Notifications .
•  Notification display — This should be set to Enabled .
•  Time before flight — Choose the number of hours before the flight you want to receive the notification.
•  Notification sound — This should be set to On .
• To receive an audio alert, verify that the Audio flight alert check box is checked. (If the field is not checked, tap it one time to check the box.)
• Tap Notifications .
• Locate and tap CWTSato To Go .
•  Show in notifications center
•  Alert style (select banners or alerts)
•  Badge app icon
•  View in lock screen

Flight notifications are enabled. Why am I not receiving alerts?

If flight data is missing or late, it is probably due to one of the following reasons.

• Airlines occasionally provide data on their respective websites, but do not provide that same data to the flight-tracking industry.
• Some airlines do not provide actual gate departure or arrival times.
• Some airlines share no data.
• Budget and charter airlines tend not to share data or only share limited data, so the flight may not be listed until near the departure time.
• Some airlines (particularly carriers outside the U.S.) do not share any gate data with the flight-tracking industry.
• In many cases, gates and terminals are not provided until approximately 60 minutes prior to departure.

If you encounter longer delays or inaccurate information, please email us and include the following information:

• Airline, flight number, and departure date
• The information that you expected to see
• The information that the app displayed
• The device you are using

Where can I get additional technical support and assistance?

Submit an email to [email protected] . You can also tap the Send us your feedback bar found at the bottom of the main menu screens in the app.

Where is the CWTSato To Go widget?

Due to government security mandates, there is no CWTSato To Go widget available.

The CWTSato To Go app isn't on my home screen. Where is it?

The CWTSato To Go app is in the app drawer.

Why doesn't CWTSato To Go recognize my current location?

On iPhones, there are three requirements for CWTSato To Go to be able to identify your current location:

• Location Services for your device must be on. Tap Settings > Privacy > Location Services , and then set Location Services to on.
• The CWTSato To Go app on your device must be allowed to access Location Services. Tap Settings > Privacy > Location Services > CWTSato To Go , and then tap While Using the App .
• Your device must be connected to the internet. Tap Settings , and then enable either Wi-Fi or Cellular.

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