evergreen tours refunds

Services – Booking Terms and Conditions

GENERAL SERVICE TERMS AND CONDITIONS 

Evergreen Tours & Rentals is a company registered under the Greek and EU laws, with the license number 1041E60610006300 and registered address at 7 Kouriton street 74132, RETHYMNON CRETE, Tel: 28310 54260, Email address: info@evergreen-tours.com .

USE OF OUR WEBSITE 

• to get in touch with us for your bookings or travel arrangements
• to get information and availability of our products and services
• for purposes legitimately connected with purchasing our products and services

You agree that you shall not:

• false or fraudulent reservation.
• use our website in a way that causes or may cause an infringement of the rights of any other party.
• use this Website in any way that affects the performance of the Website or our systems or which interferes in any way with other users’ use of the Website
• access, extract, use or copy any material or information on this Website for any commercial purpose or any unlawful purposes. except that you may print off any individual page for your use. The material & information on this website is the property of Evergreen.
• This Website contains links to other websites that may either be websites operated by companies that are partners of Evergreen Tours & rentals. You are not licensed to use any material & Information on our Website unless written permission is granted, and you may not meta tag any of these materials.

Travel registration and booking confirmation

Our company meets all standards of the Payment-Security System SSL. Please ensure that you review all the following sections of our Website Terms and Conditions carefully before using our services.

AGREEMENT WITH US: Your booking and our written confirmation constitute the travel agreement, which is by e-mail. The applicant also registers on behalf of all participants mentioned therein; the applicant is liable for his contractual obligations as well as for the other participants. The written travel confirmation includes all the important specifications for travel e.g. type of accommodation, excursions, hire car, extra programs, and price. Discrepancies between the content of the travel confirmation and the travel booking should be notified immediately. Claims against such discrepancies are excluded if they have not been notified before the commencement of travel.

Payment for your arrangements

You will be required to pay a deposit of 40 % of the total amount to us for each person when you book unless this is within 32 days of departure when the full amount for the booking is payable. The deposit amount will be specified by us when your booking is made. If it is not specified then it will be the amount that we ask you to pay when you book, even if this is 100% of the holiday price. Please note your booking deposit may be increased or there may be a charge payable for some accommodation, and holidays where it is necessary to secure specific facilities with full payment at the time of booking. This is your only commitment until 32 days before you go. After your Booking-Order, you will get from us a written- e-mail-confirmation/ Invoice. Within 7 days of booking, you have to pay the prepayment. You have to pay the rest-amount at the latest 28 days before you go on holiday. If you don’t, we reserve the right to treat your booking as canceled and to charge you a cancellation charge up to 100% of the total amount. We accept Visa-Card or Master-Card.

In the event of two failed attempts to collect any direct debit payment, we will cancel the direct debit mandate and you will be required to make payment by another method as detailed above. You also consent to our processing of personal information about you and other members of your party. Where the context permits, reference to all persons traveling on this booking. Your contract with us shall be governed by and construed following the laws of Greece You agree to submit to the exclusive jurisdiction of the courts of Germany/Düsseldorf over any claim or matter arising under or in connection with your contract with us. It is a condition of booking that you and all members of your party provide certain information that may be sent to governmental authorities. It is your responsibility to comply with all passports, visas, and other immigration requirements. Your passport and travel documents must be intact; you may be refused travel if they are damaged or have been tampered with. We do not accept any responsibility if you cannot travel because you have not complied with these requirements…

Website Facilities 

The range of contractual services can be found on the Internet service description site. Your binding online bookings are only valid with our written booking confirmation.

Supply of products and services 

Normally when you book our products and travel arrangements you have an agreement with Evergreen Tours otherwise, we will make it clear to you that Evergreen Tours is acting as an agent for another travel provider. Please note that Kreta.com may provide accommodation, and transport from a wide range of third-party accommodation providers and carriers including airlines, ships, trips, excursions, travel insurance, and hire cars. The provision of these arrangements will be subject to the terms and conditions of each provider as part of your Conditions of Contract with us.

YOUR INFORMATION:  All details provided by you or collected when you use this Website will be used and held by us by our Privacy Notice. Information about cookies and their use by us on this Website can be found in our Cookies-Link.

Any service we arrange for you must only be used by those people named on your Confirmation Invoice. 

Please check your invoice, If any detail on the Confirmation Invoice is not correct tell us immediately. The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We may transfer your booking to another company in our partners, but this will not affect your holiday arrangements.

The Price You Pay: All prices we advertise are accurate at the date published, but we reserve the right to update prices from time to time caused by to increase in fuel. Prices include a cost for fuel that was estimated at the date of this publication. We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication. Prices can go up or down. We reserve the right to increase the price of your holiday – Package after you have booked but no later than 20 days before the departure. After a Confirmation Invoice has been sent to you, any increase to your holiday price will only be the result of the direct consequences of changes in The price of the carriage of passengers resulting from the cost of fuel or other power sources; the level of taxes or fees on the travel services included in the package travel contract imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. The price quoted on the last Amendment Invoice issued is guaranteed unless you change your holiday booking. We aim to provide your holiday as booked. But if, for example, you do not pay the balance of the holiday price on time, we reserve the right to cancel it. We may also cancel your holiday when there are not enough people booked and we have notified you of the minimum number required. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except where this is because you have not paid, you can either have a refund or accept a replacement holiday from us of equivalent or similar standard and price if we can offer you one. We may offer you a replacement holiday from another partner. Should you choose this option for the terms and conditions of your holiday will not change and these conditions will still apply to your booking. In either case, we will pay you compensation, using the scale shown and we will always refund the difference in price if the replacement holiday is of a lower standard and price.

If We Change Your Booking Details: We hope that we will not have to make any changes to your holiday, but we sometimes do need to make changes. We reserve the right to do this at any time. If you have already booked, we will let you know as soon as we can. Where we are unable to provide a seat option that you have paid for, we will refund the amount you have paid. Your Confirmation Invoice will show the latest planned timings. 

Important Note – Events Beyond Our Control: Events beyond our control include but are not limited to: war, the threat of war, riots, civil disturbances, terrorist activity, and its consequences, industrial disputes, any failure to secure relevant flying rights, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events. What Happens to Holiday Complaints: We can usually sort out any complaints you may have. We will arrange for you to receive the travel services that make up the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. Except where we are a Booking Agent, we are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us. If any part of your holiday is not provided as described, we will pay you compensation, if appropriate, unless this is due to reasons beyond our control. But if we cannot agree, you can access the European Commission Online Dispute (ODR) Resolution platform http://ec.europa.eu/consumers/odr/. We have taken all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards. However, safety standards are generally lower than the meet EC fire safety recommendations of Europe. We will not make any payment if your injury, illness, or death was caused by an event or circumstances that the person who caused it could not have predicted or avoided even if they had taken all necessary and due care. We will not make any payment if your illness, injury, or death was your fault. Where you or someone on your holiday is in difficulty, we will give you appropriate assistance without undue delay by providing appropriate information on health services, local authorities, and consular assistance and assisting you to make distance communications, and helping you find alternative travel arrangements. We reserve the right to charge a fee for such assistance if the difficulty is caused intentionally by you or through your negligence, but any fee charged will be reasonable and will not exceed the actual costs we incur. Excursions: From time to time we may introduce you to reputable third-party suppliers of excursions or other leisure services. If you choose to enter a contract for the provision of excursions or other leisure services, your contract will be with that supplier directly and we act only in the capacity of an agent, and therefore would have no liability for the proper performance of that contract.

Your Conduct: We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behavior is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveler or resort in any risk or danger, on the telephone, in writing or person. If the Captain of your flight or cruise ship or any of our resort staff or agents believes that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from a ship or aircraft, or remove you from your accommodation or excursion. If you are disruptive and prevented from boarding your outbound flight, we will treat your booking as canceled by you from that moment, and you will have to pay full cancellation charges. If this occurs, then you will become responsible for your return home and any other members of your group who cannot or will not travel without you. We will not be liable for any refund, compensation, or any costs or expenses you incur. If you are refused carriage because of your behavior, or you are under the influence of alcohol or drugs, your airline may pass on your details and the date of the refusal of carriage to other airlines for their information. In any of these circumstances, no refunds or compensation will be paid to you. As a result of your behavior during any stage of your holiday including on an aircraft, transfer, in any accommodation, cruise or excursion, we reserve the right to make a claim against you for any damages, costs, and expenses, including legal expenses incurred as a result, including but not limited to, cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or cruise to remove you. Criminal proceedings may also be instigated.

Do you want to change your booking?

• you may transfer your booking to another person, providing the following conditions are met:

– You provide us with at least 7 days’ notice and authorize the change in writing, which includes email

– The new lead passenger accepts the transfer and the terms of Our Agreement

– That person complies with the terms of the existing booking

– That person has valid holiday insurance – you cannot transfer your holiday insurance to the new lead passenger.

We’ll charge amendment fees to change a name on a booking outside 14 days to departure; these will be added to the new invoice. The new lead passenger, and you should they fail to pay, will be responsible for the payment of any balance due on that new invoice.

• Some arrangements cannot be removed once they have been added to your booking. These include transfers, flight options, children’s activities, board upgrades, and late checkout rooms. Certain extras, such as excursions, and airport – Transfers may be non-refundable. We will make this clear when you book those arrangements, please check with us if you are unsure at the time of booking.
• Please note that more major changes, including but not limited to, traveling later than planned, changes that lower the basic price of your holiday, and changes which result in your holiday ceasing to be a Package Holiday will be treated as a cancellation and incur the appropriate charges.
• Please bear in mind that certain airlines and other transport providers treat changes as a cancellation and charge accordingly, up to 100% of the cost for that part of the arrangement. Where applicable these charges will be passed on to you.
• When changing your holiday details, the price of your new travel arrangements will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.

Travel arrangements:

Clients are responsible for ensuring that they hold all the proper documentation for their visit to Greece including visas (where applicable) passports, driving licenses, EU health cards, etc.

Travel insurance:

Your signature on the Booking Form is taken as a declaration that you hold a valid travel insurance policy as generally available in Europe. For non-European citizens, we highly recommend that you obtain coverage for medical and personal liability, as well as loss of luggage, monies, and repatriation. Even though Greece is a full EU Member, the medical facilities may not be what you are accustomed to in your home country.

Jurisdiction:

In the event of controversies arising from the booking and the rental, the laws of Greece will apply. By agreeing to and signing the BOOKING FORM and by making the booking, this implies that Evergreen’s Rental Terms & Conditions have been understood and have thereby been accepted without reservation and exception.

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• Backcountry Group Tours in Hakuba
• Lift Accessed Back Country Tours
• Backcountry Private Tours in Hakuba
• Hakuba Backcountry Freeride World Tour Faces
• Multi location Backcountry Tours
• Snowshoe Tours
• Avalanche Courses
• Rental Gear Backcountry
• Avalanche Safety Gear Retail
• Levels Overview
• Frequently Asked Questions
• Getting Here
• Terms and conditions
• Reservations

Terms and Conditions

Tour Conditions:

• Tours are non-transferable, and cancellation fees will apply.
• Tickets are valid for the person named on the ticket only.
• In case of illness or injuries, Evergreen is not responsible for any compensation. Participants must be covered by an insurance company.

Liability and Insurance:

• Evergreen Backcountry Guides (EBG) will not be held liable for any accidents before, during, or after lessons or programs.
• Participants are responsible for obtaining appropriate travel, holiday, and recreational insurance.

Participant Grouping:

• EBG reserves the right to relocate one participant from the group, particularly in situations of Backcountry Tours if some participants do not meet the minimum requirements for the activity's safe execution.

Overseas Payments:

• Overseas payments will be handled by Flywire, and Flywire's exchange rates will be used for the transaction.|

Cancellation Policy:

• EBG reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control, or other unforeseen circumstances.

Age Requirement:

• The minimum age for participation in Backcountry tours is 16 years old.

EBG reserves the right to cancel lessons due to inclement weather, insufficient bookings, events beyond our control, or other unforeseen circumstances. The decision to cancel is made by the Chief Guide in conjunction with the Backcountry Director. In this case only, you will be entitled to a complete refund.

Backcountry & Off Piste Tours Policy

CANCELLATION POLICY

If a cancellation is made more than 7 days before the scheduled date, an administration fee of 10,000JPY will be deducted from the refund.

The below fees will apply for later cancellations:

• Cancellation made 7 days-48 hours prior to tour:                   30%
• Cancellation made up until 11am the day before                      50%
• Cancellation made on the day or not joining                              100%

RESCHEDULING POLICY (Changing Program Dates)

If you wish to change the dates of your booked program, the following rules apply:

• Up to 7 days before the scheduled date: An administration fee of 5,000JPY will be charged.
• Between 7 days and 48 hours before the lesson start time: An administration fee of 10,000JPY will be charged.
• Rescheduling a program or session is subject to availability and requires prior approval.
• No rescheduling will be allowed within 48 hours of the scheduled time.

Please note that we do not accept cancellations left on our answering machine. Our office hours are from 8 am to 5 pm every day.

Snowshoe Tours Policy

CANCELLATIONS

If you cancel more than 10 days before the course, a 10,000 JPY administration fee will be deducted from the refund.

• Cancellation made 10-7 days prior to tour or earlier:       10%
• Cancellation made 6-2 days prior to tour:                               30%
• Cancellation made the day before                                               50%
• Cancellation made on the day or not joining                         100%.

RESCHEDULING POLICY (Changing Tour Dates)

If the request for rescheduling is made more than 10 days before the course, a 5,000 JPY administration fee will apply.

• Altering tour date 2 days prior to tour (group)                             2,000yen /person
• Altering tour date 2 days prior to tour (private)                          5,000yen /group
• Altering tour date the day before (group/private)                      Not possible
• Altering tour date on the day (group/private)                               Not possible

Please note we do not accept cancellations left on our answering machine. Office hours are 8am - 5pm every day

AST Courses Policy

For cancellations more than 4 weeks prior to a course will have a 10,000JPY cancellation fee applied.

• Cancellation made 2 to 4 weeks prior                                           50%
• If you request to reschedule a program within 14 days or less of the course date, it will be treated as a cancellation, and no refund will be granted.
• If the request for rescheduling is made more than 14 days before the course, a 5,000 JPY administration fee will apply.

Rental Release

EVERGREEN BACKCOUNTRY RENTAL RELEASE, WAIVER OF LIABILITY, AND INDEMNITY AGREEMENT I hereby acknowledge and agree to the following rental agreement terms and conditions: ➢ Gear is maintained and checked by staff before rental. It is the responsibility of the client to check the gear at Evergreen base BEFORE setting out on any tour. ➢ Daily rentals are due back 15 minutes before closing time. Late returns are subject to fees. ➢ Accidental Airbag deployment incurs a repacking charge of 5,000 JPY. ➢ Evergreen strongly recommends wearing helmets for any backcountry touring. ➢ For loss or theft of equipment, the hirer agrees to reimburse Evergreen at the specified rates. ➢ Extensive damage from misuse will incur charges, and the hirer is responsible for making good any personal injury, loss, or damage. I authorize EVERGREEN OUTDOOR CENTER to charge the credit card they have on file for me for all eventual costs in case of damages to the equipment during my rental period, comprehensive of labor, except in the case that I can demonstrate other’s faults with evidence and all necessary information for reimbursement. In case of theft, I will be responsible for reimbursing EVERGREEN OUTDOOR CENTER for the original price of the gear(s), plus the cost of any accessories that were provided at the time of the rental. ➢ Assumption of Risk: I understand and accept that renting this equipment and participating in snow sports exposes me/my child to many hazards that may entail unavoidable risk of death, personal injury (including but not limited to severe spinal or head injury) and loss of or damage to property. I also understand I/my child should be in good physical health to participate, and I confirm that I/my child have no significant health issues that prevent me/my child from participating. I/my child have no medical conditions, nor have I/my child been diagnosed with a condition that prevents me from participating. In spite of the aforementioned risks and acknowledgements, I hereby assume all risk of injury or loss of life to myself/my child and loss of or damage to property arising out of renting this equipment and participating in any snow sports. I understand the inherent risk involved in using this rental equipment and accept full responsibility for any and all such damage or injury which may result. ➢ Waiver and Release: In consideration of Evergreen Outdoor Center renting me/my child this equipment, I specifically release and forever discharge Evergreen Outdoor Center and its affiliates, officers, agents, and employees from any and all liability or claims for injury, illness, death or loss of or damage to property which I/my child may suffer while renting this equipment and participating in snow sports. This discharge specifically includes, but is not limited to, liability or claims for injury, illness, death or damage caused by the negligence of Evergreen Outdoor Center or its affiliates, officers, agents, or employees. It is my intent by the Waiver and Release Agreement to release Evergreen Outdoor Center and hold it harmless from all liability for any such property loss or damage, personal injury or loss of life, whether caused by the negligence of Evergreen Outdoor Center or whether based upon breach of contract, breach of warranty, or any other legal theory. In signing this document, I fully recognize that if injury, illness, death or damage occurs to me/my child while I am engaged in renting this equipment or participating in snow sports, I will have no right to make a claim or file a lawsuit against Evergreen Outdoor Center or its affiliates, officers, agents or employees, even if they or any of them negligently cause my injury/my child’s injury, illness, death or damage.

Splitboard ¥ 130,000 Skins ¥20,000 Poles ¥11,000 Bindings ¥80,000 Touring Ski’s ¥100,000 Telescopic Poles ¥10,000 Bindings ¥80,000 Beacon ¥30,000 Backpack, Shovel, Probe ¥20,000

Photography Services Policy

In the case of hiring a photographer for a tour, the photographs can be used in Evergreen Outdoor Center Ltd website, publications and social media channels. The pictures shall be deemed to have provided Evergreen Outdoor Center Ltd with a royalty free license to use, edit, and copy as they see fit.

If you do not consent to us using the images, you may purchase exclusive rights to the images for an additional fee, removing the rights of Evergreen Outdoor Center Ltd from using the images.

How one woman managed to get back her $13,900 cruise refund

Tens of thousands of australians are still chasing travel refunds, but one perth woman found a discrepancy when she tried to rebook her holiday, which allowed her to get back her total refund of $13,900 from evergreen tours..

Kim Woodhams Crawford is one of the few to win her fight for a refund. The former business-owner had booked a nine-day French river cruise for herself and her husband which was due to depart in May.

But when the pandemic hit, Scenic, Evergreen’s parent brand cancelled the cruise.

Her case has led consumer campaigners to warn again about the importantance of reading terms and conditions as cruise lines make changes to cope with new conditions.

“Scenic offered us 110 per cent future cruise credit which we thought was a fantastic offer. But when we rebooked in June, our booking had not come with terms and conditions. And we were informed that they were to come, which we thought was a bit odd,” she said.

Mrs Woodhams Crawford and her husband received the new terms and conditions three months later in September – and what she found was that Scenic had updated their terms and conditions, so guests were unable to claim a refund.

“We were shocked when we found that under the new terms and conditions, we were ineligible to claim a refund if the guest or Scenic cancelled the trip as a result of a ‘Force Majeure Event’,” she said.

“This term relieves a party from performing its contractual obligation due to an event outside the reasonable control of the affected party, but what we were so annoyed about is that we were unable to rebook unless we accepted the updated terms and conditions.”

Ms Woodhams Crawford said she refused to accept the new terms and conditions for her rebooking and filed a complaint with the Western Australian Department of Mines, Industry Regulation and Safety.

“We refused to accept the new terms and conditions as we had booked under Scenic’s previous policy. But we’ve had a massive win as we filed a complaint with the Department of Mines, Industry Regulation and Safety,” she said.

“My liaison officer at consumer affairs told me Scenic has agreed to accept my argument that by not providing their terms and conditions at the time of rebooking, then providing me with substantially skewed in their favour ones and expecting us to accept it, I am entitled to a refund.

“Being older and wiser now, I read and compared them. They stopped replying to me, so took it to my state consumer department. She has obtained a refund, less $1000 per person non-refundable deposit, for us. I’ve not seen the money, but she will state a date for refund by Scenic so that it’s not open-ended.”

But consumer advocate Adam Glezer, leader of the Facebook advocacy group Travel Industry Issues – The Need For Chan ge for Australians said there should be legislative changes so consumers like Mrs Woodhams Crawford wouldn’t have to need to fight for her money.

Mr Glezer said the Australian consumer laws should follow that of the European Union and United Kingdom, where if a resident of those regions has booked a voyage with a travel company that cancels, they are entitled by law to a full refund.

“In Australia, customers are left extremely vulnerable in situations like this as the government has not put protection in place which entitles them to a refund. In fact, in the vast majority of situations, customers are offered either a credit or a refund with unjustified high fees deducted by travel companies. In many situations, customers are out of pocket tens of thousands of dollars,” he said.

“It is the responsibility of the Australian government to change the current legislation in order to protect consumers. We have proposed legislation similar to that of the UK and strongly believe it should be adopted,” Mr Glezer said.

Mr Glezer also urges Australians who are rebooking using their credit to carefully read the terms and conditions before signing.

“When rebooking with travel companies, please be aware of terms and conditions as many companies have changed terms and conditions and the majority of changes have not been for the better,” he said.

Scenic told Cruise Passenger : “We are not trying to make it harder for our guests to travel. We want them to travel with us and enjoy these experiences…Our terms and conditions are updated to reflect the situation and respond to the issues.”

“The terms and conditions vary depending on when a booking was made, when it was cancelled, where the guest was travelling to and are reviewed with significant changes.”

Isnt it interesting that travel groups whose charges are the highest in the industry..eg SCENIC, APT THE CAPTAIN’S TABLE, with “supposed” numerous benefits will squirm like a mud eel to avoid their legal and moral obligations when the going gets tough. I never have and never would travel with any of McGeary’s travel arms.

We received a full refund from Viking and they initiated it. I will travel with them again.

I would have thought that the Australian Consumer Law would have resulted in:

a replacement cruise, a cruise of similar cost, or a total refund. Without penalties.

I’ve travelled with Scenic often and would have expected a more professional approach to any request for refund rather than what I read here.

Wonderful news A good win that was honest not dishonest I will never travel with Scenic or Evergreen Tours after hearing this story as I expect better I got a full refund from Insight – $400 deposit to use on another trip with in 5 years although we cancelled more than 60 days before trip and that was in the terms and conditions It took a couple of months to get our refund These companies will suffer if they treat customers this way Buyer beware I say

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Cruise&Travel magazine is Australia’s No.1 publication for travel enthusiasts.

There are four issues per year, with each issue is packed full of must-read features, including cruise news, reviews, destination guides and the most enticing itineraries.

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Frequently asked questions

Find the answers to a range of commonly asked questions.

Quick and simple answers to our most frequently asked questions

Hassle shouldn’t play a part in your holiday. Here on our FAQs page, you’ll find the answers you’re looking for to plan, prepare, and pack for your luxury cruise without any stress.

10 most commonly asked questions

From what’s included in the price of your luxury cruise to what you should pack for your holiday, you’ll find answers to the 10 most common questions we’re asked by our guests here. Need further help? Reach out to our team for assistance.

Are visitors allowed on Emerald Cruises’ Star-Ships and luxury yachts?

You may arrange for visitors to join you on-board. To organise a visit, please speak to our team who will arrange for the required paperwork to be completed. Visitors will be required to pay for any food and drinks consumed on-board.

Can Emerald Cruises arrange my passport and visas?

Emerald Cruises are not responsible for passport, visa requirements, entry, health, or other requirements of the countries visited, or for any loss sustained by you for failing to comply with laws, regulations, orders, or requirements of the countries we visit.

Can Emerald Cruises organise my travel insurance?

No, this will be your responsibility to organise. However, your travel agent can do this on your behalf. We strongly advise you to take out travel insurance to cover any unforeseen circumstances, which may arise as defined in the respective proposal forms. It is a good idea to take your travel insurance documents with you.

Can I bring my own alcohol on board?

We have no problem with guests purchasing alcohol for consumption in their rooms. However, we do ask that personal drinks are not consumed in the communal areas of our Star-Ships and luxury yachts.

Can I take a virtual tour of the Emerald Cruises fleet?

Our virtual ship tours aren’t currently available, but you can discover what to expect before booking with Emerald Cruises by viewing our detailed collection of videos covering the Star-Ships and luxury yachts in our fleet. Please keep an eye out for virtual tours in the future. View our fleet of Star-Ships View our fleet of luxury yachts

How do I book an Emerald Cruises luxury small ship cruise?

Once you’ve found your perfect cruise, you can call our dedicated Reservations team on 1300 286 110 and we will assist you with the booking process. For more information, please see our brochures here. If you’d prefer to book online, you can explore our full collection online and follow the prompts.

What are the on board dining times?

• Breakfast: 07:00 – 09:00
• Lunch: 12:00 – 14:00
• Dinner: 19:00 – 21:00

What clothes do I need to pack?

We recommend casual and comfortable clothing. For sightseeing and walking tours, you’ll need comfortable shoes. For the winter months, you may need warmer clothing. Dinner is informal, but on certain evenings such as the Welcome and Farewell Dinners, you may prefer to dress up a little. read our helpful river cruise dress code guide . Or if you’re heading on our luxury yachts, our guide on what to wear on a yacht cruise will be of use.-->

What’s included when I book a cruise?

We include transfers to and from your ship, on-board meals, a selection of drinks with lunch and dinner on our cruises (NB: all day drinks are included on our yacht cruises from April 2024), on-board Wi-Fi, shore excursions, port charges, airport taxes and on-board tips. The unique EmeraldPLUS and EmeraldACTIVE experiences are also included.

Will I require health checks and vaccinations?

Please contact your GP for information regarding any and all vaccinations required to visit any of the destinations on an Emerald Cruises itinerary. If you have any mobility difficulties, please inform us at the time of booking.

Prior to travel

Know before you go with our prior-to-leaving FAQs. Whether you want to find out what our standard baggage allowance is, need help with your final documents, or have a question about accessibility; we’ll provide you with the answer you’re looking for.

Once I've booked, what other information do you require?

Once your booking is confirmed, you'll need to enter your personal details on Trip Personaliser prior to travelling (details on Trip Personaliser will be sent to you). Required information: Personal details

• Contact number

Next of kin details

• Relationship

Passport details

• Nationality
• City & country of birth
• Issue & expiry dates
• Passport number
• Country of issue

Additional details

• Frequent Flyer membership - if applicable
• VISA numbers - if applicable

Please note, all guests must complete their Trip Personaliser form prior to travelling. Failure to complete the form may prevent guests sailing with Emerald Cruises.

Do you have a loyalty club?

Yes. As soon as you return from your first cruise with us, you’ll be enrolled in our EmeraldEXPLORER loyalty club. This entitles you to exclusive benefits, including savings on future cruises, advance notice of new itineraries, and much more. Earn points every time you sail with us to move between our loyalty tiers. For more information, visit our EmeraldEXPLORER page .

Do you have a Refer a Friend scheme?

Yes. When you’re a member of our EmeraldEXPLORER loyalty club, you can take advantage of our Refer a Friend scheme. Tell your friends about your Emerald Cruises experience and both you and your friend will receive a $100 booking discount if they decide to book. Find out more here .

Could changing water levels affect my cruise?

In the rare event of low or high water levels, certain itineraries may be affected by these conditions that are out of our control. However, we will do everything within our power to minimise the impact these conditions have on your holiday, making alternative arrangements for the duration of the itinerary.

Do the excursions require a high level of mobility?

Some shore excursions are conducted from coaches, so it’s important that guests can walk up and down the coach stairs. Furthermore, some excursions include guided tours, which may not be suitable for guests with limited mobility. Guests with limited mobility should travel with responsible companion, due to the capacity of available crew members during excursions. For further details, please refer to our River Cruise excursions & experiences page  or our Yacht Cruise excursions & experiences page .

Do your Star-Ships and luxury yachts provide mobility/wheelchair access?

On our Star-Ships, lifts service three out of the four decks, with access to the Sun Deck only possible using stairs. On board our luxury yachts, our lifts service all decks. Guests with limited mobility should travel with a responsible companion, due to the limited capacity of available crew members during excursions.  On occasions, we may have to dock alongside other ships, which means accessing the shore via the Sun Deck. For further information, please contact one of our travel advisors .

Do you offer face-to-face information sessions?

Yes. Our Travel Lounge Information Sessions are the perfect opportunity for anyone considering a luxury small ship cruise to hear about life on board our Star-Ships and yachts.

Upcoming information sessions will be promoted on the Emerald Cruises website.

How do I know which vessel I’m sailing on?

If requested, we can confirm the name of the ship at the time of booking. Your booking confirmation will also show the name of the ship on which you’re sailing.

Can I still cruise if I’m pregnant?

Most cruise companies do not allow mothers-to-be on-board past their 28th week of pregnancy. Pregnant women that do decide to sail may be asked to provide a doctor's certificate stating their fitness for travel.

Is River cruising suitable for solo travellers?

Absolutely! Our warm and welcoming atmosphere is perfect for first-time and seasoned solo travellers alike, with included guided group excursions at each destination and evening dinners inviting conversation with like-minded guests. Most of our Emerald Cruises Star-Ships have single occupancy staterooms. A single-traveller supplement fee may apply if you chose to sail on a Star-Ship or luxury yacht with no single occupancy accommodation available. Explore our solo traveller offers here.

Is there an emergency contact for the cruise?

We provide full email and telephone contact details for the ship in your final documents.

I have a question that doesn’t appear here. How can I contact you?

Call us on 1300 286 110 or send us a message here .

Should I attach the Emerald Cruises luggage label provided prior to departure?

No, please wait until you have claimed your luggage at your destination airport. This will ensure airline companies will not remove this tag, as it is required to easily identify your luggage for transfer services and hotels.

What is the standard baggage allowance?

Please check with your airline for standard baggage allowances.

What safety requirements should I be aware of?

Once you have boarded your Star-Ship or luxury yacht, the on board crew will conduct a safety briefing for all guests. This will detail the relevant safety procedures, and what you should do in the event of an emergency. All of our Star-Ships and luxury yachts are equipped with safety equipment to ensure the safety of our guests, including sprinkler systems and life-saving equipment.

What validity do I need on my passport?

All guests are required to possess a passport valid for 6 months beyond the conclusion of their trip. Please note, if your nationality (passport) differs from the country in which you reside, please take the time to check carefully with your local consulates concerning visa and passport requirements for your travels. Holidays can be disrupted or altered altogether if the correct documents cannot be supplied at airports or borders, so check carefully that you have the required papers.

Are cruises LGBT friendly?

Yes, all our cruises are LGBT friendly. A selection of our destinations are famed for their LGBT-friendly atmosphere, including Amsterdam, Antwerp, Vienna, Cologne, Prague, and Budapest.

When will we receive our final documents?

You can expect your travel documents to arrive 2-4 weeks prior to your departure date. When booking within two weeks of departure date, your travel documents will be emailed to you to print at home.

Our during-your-cruise FAQs can help you plan and prepare for a comfortable getaway. From Wi-Fi access to information on facilities, we’ve covered everything you need to know about life on board our luxury vessels.

Are additional tours available throughout the river and yacht cruises?

In addition to your included excursions, Emerald PLUS experiences, and Emerald ACTIVE activities, we offer a selection of optional Discover MORE excursions for both river and yacht, which are available at an additional cost and can be booked on board or through our reservations team.

Are any on board salon and spa services available?

Each of the Emerald Cruises Star-Ships and luxury yachts features a well-appointed Wellness Area; perfect for a relaxing pampering session.

Are drinks packages available on board?

A selection of drinks packages is available on board, with our most popular option being the Premium Drinks Package. Please contact us for more details .

Are lifts present on each vessel?

Lifts are present on each of the Emerald Cruises Star-Ships and service three of the four decks. Only the top deck, which is the Sun Deck, is not serviced, meaning access to the Sun Deck is restricted to the stairs. On our luxury yachts, our lifts service all seven decks, including the Sky Deck.

Are laundry facilities provided?

Guests on board our Star-Ships staying in the Owner's One-bedroom Suite and Riverview Suite can have up to four items laundered per day. Emerald Grand Balcony Suite guests can have two items per day laundered. Guests on board our luxury yachts staying in the Terrace Suites and Yacht Suites can have two items laundered per day. Owner’s One-bedroom Suite guests can have up to four items laundered per day. Guests in all other suites and cabins can request laundry services for an additional fee.

Are tables for two available?

Yes, tables for two are available on board but they cannot be reserved so we can’t guarantee that you’ll get your preferred table size every time you dine.

Do I need to reserve my seat to watch a film in the cinema?

No, but the cinema can fill up quickly and operates on a first come, first serve basis.

Do we sail at night?

We do sail at night, but the exact amount of sailing that we will be doing depends on your itinerary.

Do you cater for vegans on board?

While we do not offer separate menus, every dish is clearly marked, with suitable options to suit requirements at every meal. You can make dietary requests at the time of your booking, which are then reviewed. Personalised menus are also available. Certified vegan wines are also available on board each of our cruises; one white and one red. If you like, you can request something special at the time of booking so that it can be sourced before your cruise.

How do I request the use of one of the complimentary bicycles?

When on board, please speak with your shore excursion manager or reception staff to organise a bicycle booking. We have approximately 10 complimentary pedal bicycles on board. A safety helmet and bike lock is provided with your bicycle.

Please note, bikes are not available on board Emerald Harmony (Mekong River) or on Emerald Radiance (Douro River) due to the terrain.

Is it possible to visit the wheelhouse on my cruise?

The wheelhouse is open for all guests to visit during a river cruise itinerary. If you have a particular interest in river navigation, the wheelhouse can provide a wonderful insight into the role of the captain and the intricacies of working through locks.

Is smoking permitted on board the cruise?

Smoking is not permitted in the cabins or any indoor section of any vessel in the Emerald Cruises fleet. There are areas on the external decks where smoking is permitted.

Is there an on board fitness room?

Each of the Emerald Cruises Star-Ships and luxury yachts boasts an on board fitness room, with high-grade equipment and gym apparatus.

Is there an on board shop?

Our Star-Ships do not include on board shops. However, our luxury yachts do include an on board boutique. Small emergency toiletry items such as toothpaste and deodorant can be purchased from reception. Furthermore, each vessel also stocks a selection of gifts and souvenirs.

Is Wi-Fi provided on board the cruise?

Complimentary Wi-Fi is available on board all Emerald Cruises Star-Ships and luxury yachts throughout the public spaces, cabins, and suites. Please note, Wi-Fi connection strength and speed may change as the vessel moves.

• Breakfast:07:00 – 09:00

What are the seating arrangements in the on board restaurants?

La Cucina Dining Restaurant (luxury yacht) and the Reflections Restaurant (Star-Ship) feature unreserved seating for breakfast, lunch, and dinner. Simply arrive at the designated dining times and you’ll be seated at an available table of your choosing.

What are the Sky Deck (luxury yacht) and Sun Deck (Star-Ship) opening times?

Our Sun Decks are open from 08:00 through to late evening. Our Sky Deck is always open. Please note: Sky Deck and Sun Deck operation hours may be limited when sailing under low bridges, for safety purposes, or due to other restrictions.

What language is spoken on board your Star-Ships and luxury yachts?

The language on board is English. All staff, crew, and tour guides speak English, and all announcements and lectures will be made in English.

When can I use the pool?

The on board pool on our Star-ships is open from 06:00 until 18:00 every day. The on board pool on our yachts is always open. On selected evenings, the pool area is transformed into an evening cinema. Please note, Emerald Radiance, sailing on the Douro River, has a Serenity Pool on the Sun Deck in lieu of a cinema.

Where can I help myself to complimentary hot drinks?

You will find tea and coffee machines located in the Horizon Bar and Lounge, on our Star-Ships, and in the Amici Lounge & Bar on our luxury yachts. A selection of speciality teas and coffees are available throughout the day and night.

Will the cruises dining venues cater for special dietary requirements?

We endeavour to cater for all dietary requirements. We ask that you inform us of any requirements at the time of booking.

Will there be a shore excursion manager on board?

Yes, an experienced shore excursion manager accompanies every journey. The cruise director is responsible for ensuring the entire cruise runs smoothly.

Accommodation

Our accommodation FAQs cover suite-specific information, including the different cabin options and guidance on what’s included in your room.

Are bathrobes and slippers provided?

Bathrobes and slippers are provided in all staterooms and suites across the Emerald Cruises fleet.

Are irons and ironing boards provided?

Our European Star-Ships offer a comprehensive laundry service. Our Southeast Asia Star-Ship, Emerald Harmony, and our luxury yachts, offer both a complimentary self serve laundry area (washers, dryers and an iron), as well as a laundry service. Full details will be provided in your accommodation documents.

Are mini-bars provided?

River Cruises:  ​ A complimentary mini-bar is provided in the Owner’s One-bedroom Suites and Riverview Suites. These mini-bars are restocked daily with wine, beer, and soft drinks.

The Terrace Suite, Yacht Suite and Grand Balcony Suites also benefit from in-suite mini-bars, which are available for a small fee. The Balcony Suites and Staterooms all boast a mini-fridge, but these are not stocked by Emerald Cruises.

Yacht Cruises:  ​ From April 2024, a complimentary mini bar will be available in all Suites & Staterooms.

Are phones available in the room?

Yes, phones are available in each room. Additional charges apply to external calls; these rates are displayed in your cabin.

Will my accommodation be air-conditioned?

Individual climate control systems are available in all suites and staterooms, so you can adjust the temperature to your preferred level. If you have any trouble operating the climate control systems, our crew can help.

Are there different cabin-grades and prices?

Yes, you can choose from a range of suites and staterooms to suit your needs and budget. For those looking to join one of our river cruises, our Star-Ship fleet page  will provide you with greater details. If you’re interested in a luxury yacht cruise, head to the Our Yachts fleet page  for more information accommodation options. You can also speak with our cruise experts  or peruse our brochures  to further details.

Are toiletries included?

We stock a wide range of luxury ESPA toiletries in your cabin including shampoo, conditioner, moisturiser, shower gel, soap, body lotion, ear plugs, cotton wool, a shower cap, and even a mini sewing kit, all of which are complimentary.

Are twin rooms available?

Twin rooms are available in all suite and stateroom classes, with the exception of the Single Stateroom.

Does my cabin include a hairdryer?

Yes, hairdryers are included.

Is there a safe in my room?

Yes, all cabins come with a safe for your valuables.

What directions do the beds face on the cruise?

All of our beds face the rear of the ship.

What size are the beds on board?

The exact size of your bed depends on your accommodation-grade. Our Staterooms, Balcony Suites and Grand Balcony Suites all feature double beds with luscious linens, while our Owner’s Suites feature queen-size beds.

What voltage and plug sockets are present in the cabins?

European plug sockets providing a voltage of 220V are provided throughout all our Star-Ships sailing Europe. Universal plug sockets providing a voltage of 220V are provided on our Southeast Asia river cruise cabins, and our luxury yachts. We do not provide adaptors, so any electrical equipment brought on board will need the requisite adaptor.

Will there be coat hangers available?

Yes, coat hangers are included in wardrobes.

Currency & travel

We want to make sure your cruise runs smoothly on and off the ship, so our travel FAQs provide useful information on things such as local currencies, transfers, and baggage policies.

We have no problem with guests purchasing alcohol for consumption in their rooms. However, ask that personal drinks are not consumed in communal areas.

Can I exchange currency on board?

The ship’s reception stocks a small amount of exchangeable local currency for each country you’ll visit. If you’re sailing in Europe, it’s widely accepted that most European destinations we visit will accept Euros (€), even if the local currency differs.

Can I order a gift to be placed in the cabin?

Yes, please contact our Reservations team and they will be able to assist you.

Can I order refreshments to my room?

For guests in our Owner’s One-bedroom Suite and our Grand Balcony Suite, continental breakfast, pre-dinner canapes, and after-dinner sweet treats are served in your suite.

Can I use my mobile phone on the cruise?

Yes, but please be aware that signal may be limited as your cruise passes through rural areas. It’s also worth checking with your network provider for additional charges, dependent on the destination you’re visiting.

How do I find my transfer information?

Transfer information will be provided in your pre-departure documents, which are usually dispatched 2-3 weeks prior to your cruise.

Is porterage included?

Handling and porterage of your luggage (as per the luggage allowance) is included in your cruise.

What time is embarkation?

Embarkation times differ with every itinerary, but you’ll be informed of the time you’re expected to arrive at your vessel in your pre-departure documents. Furthermore, any flights* and transfers arranged by Emerald Cruises will ensure you arrive in time for embarkation.

What's the baggage policy?

Please check with your airline for current baggage allowances.

Which currency do I need to take?

The on board currency on our Emerald Cruises Star-Ships and luxury yachts sailing through Europe is the Euro . Emerald Harmony in Cambodia and Vietnam primarily accepts US Dollars . The on board currency on our Emerald Cruises luxury yachts is US Dollars . A small amount of exchangeable currency for each destination is kept on board. Below is a list of currencies used in the countries we visit on our Europe river cruises:

Booking online

Book your holiday yourself with just a few clicks and secure your place on board.

How do I book a cruise online?

Booking online is easy. Simply browse the itinerary you’re interested in, and select ‘View Cabins’ for the date you wish to book under the ‘Pricing & Availability’ section. Then, click ‘View’ next to the suite you wish to book. A pop-up will appear giving you more details on the suite alongside a ‘Book Now’ button, which will then take you to our online booking system.

What information do I need to book my cruise online?

• Full name (as per your passport)
• Date of birth (as per your passport)
• Full address
• Email address

Is booking online secure?

Booking online with Emerald Cruises couldn’t be safer as shown by the padlock visible alongside our URL in the website address bar. All data is sent via RSA encryption and securely stored with us, as outlined in our Privacy Policy .

What payment methods do you accept?

You can pay for your cruise using MasterCard, Maestro, and Visa. Please note, some promotions require specific payment methods. Please refer to the terms and conditions for each individual promotion.

How do I take advantage of a promotion?

Prices shown during the online booking system exclude any additional promotions you may have seen during your visit to our site until a promotion or discount is applied To take advantage of these offers, you can apply them during ‘Confirm & Pay’ stage by selecting ‘Apply Promotion’ below the offer listed.

How do I find out more information about my flights or rail journey?

During step 2 of the online booking process, after completing the guest information section, you’ll be asked if you require flights arranging. This is included in the price of your cruise if paid in full, and a member of the team will be in touch with you using the contact details provided to arrange the best option for you.

What happens after I’ve completed my online booking?

Sit back, relax, and begin your cruise countdown! A member of the team will be in touch soon to discuss travel options with you.

How to book your cruise online

Online booking demonstration - This video is for illustrative purposes only and should not be interpreted as a literal representation.

ATOL and safety

We uphold ourselves to the highest standards to ensure you enjoy complete peace of mind.

Is Emerald Cruises protected by ATOL and ABTA?

Yes: ATOL number 9294, ABTA number Y6328  

We welcome passengers with medical conditions or disabilities and can provide mobility provision when notified in writing prior to boarding. However, please be aware that there may be limitations on board and during excursions. In addition, standard suites and bathrooms have significant thresholds and cabin doors which limit access, meaning they may not be wide enough to allow access to many wheelchairs. Please speak to a member of our team about your requirements prior to booking.

Is it safe to travel to/in each of the countries?

If you have concerns about the safety of any destination on your cruise itinerary, we’d recommend making your own enquiries before you travel. The government’s foreign travel advice can be accessed here . This page offers up-to-date safety information on all the destinations listed on the Emerald Cruises website.

Full email and telephone contact details for your Star-Ship or luxury yacht can be found in your final documents.

What are the safety regulations on board an Emerald Cruises vessel?

After boarding, our crew will run through a brief safety demonstration, highlighting the relevant safety information, as well the emergency procedure. Our Star-Ships and luxury yachts are built to the highest specification to ensure complete guest safety, and feature a range of life-saving equipment, including sprinkler systems.

Evergreen Tours changing to Emerald Tours

We are pleased to announce that Evergreen Tours will be changing its name to Emerald Tours in April 2024, to be closely aligned with our award-winning, global sister brand, Emerald Cruises.

Why is Evergreen Tours changing its name?

From April 2024, Evergreen Tours will be known as Emerald Tours, adding our collection of popular land journeys to our award-winning sister brand, Emerald Cruises. Rest assured, you'll still enjoy the same exceptional Evergreen Tours value and unique blend of inclusions, quality, excellence, and innovation gained from over 40 years of experience. Only our name is changing. 

Evergreen and Emerald Cruises are part of the Scenic Group. Both brands offer a similar product ethos and exceptional value proposition. Due to the phenomenal success and growth of the Emerald Cruises brand, the Evergreen Tours premium land touring collection has been incorporated into the Emerald Cruises master brand, to complement the portfolio of luxury yacht and river cruise itineraries.  All yacht, river and land journeys can now seamlessly be found on the one website: www.emeraldcruises.com.au .

When is it happening? 

In April 2024, Evergreen Tours' Canada & Alaska tours will be re-branded to be known as Emerald Tours. Guests will enjoy the same exceptional service and inclusions, and create equally unforgettable memories, only the name is changing.

From April 23, 2024 you'll find all the Emerald Tours (formerly Evergreen Tours) Canada & Alaska itineraries and information on the Emerald Cruises website, along with the new Canada & Alaska 2025 brochure .

Where can I find information about Evergreen’s tours?

You can find Canada & Alaska tour information  from Emerald Tours (formerly Evergreen Tours) and order brochures  by visiting emeraldcruises.com.au . 

I have a 2024 booking with Evergreen to Canada & Alaska. What will happen to my booking?

There will be no change to your booking. Your itinerary and inclusions will stay the same and your booking advice and pre-travel documentation will continue to be branded Evergreen Tours. Our team on the ground in Canada & Alaska is looking forward to warmly welcoming you on board soon for the trip of a lifetime! 

I have a 2025 booking with Evergreen to Canada & Alaska. What will happen to my booking?

If your booking was made with Evergreen Tours before 26 March, 2024, you’ll have received special early access pricing and an Evergreen booking number. Our Reservations team will be in contact to move your booking to an Emerald Cruises booking number, but your pricing and Terms & Conditions will stay the same. Your booking advice and documentation will be from Emerald Cruises from this point forward.

If your booking was made on or after 26 March, 2024 you will receive booking advice and documentation from Emerald Cruises 

I have a Future Travel Credit (FTC) with Evergreen. Can I still use it towards a booking with Emerald Tours?

If your FTC is still valid you are welcome to use it towards any Scenic Group brand, that is Emerald Tours (formerly Evergreen Tours), an Emerald Cruises river or yacht cruise, or a Scenic river, ocean or land journey.

How can I contact Emerald Tours (formerly Evergreen Tours)?

To book please contact your Travel Advisor.

You can explore itineraries on the  Canada & Alaska  section of Emerald Cruises. If you would like to order a Land Touring brochure  visit our Request a Brochure page and choose whether you would like to view it digitally or request on to be sent to your address.

For general enquiries please email [email protected] or call 1300 383 747. 

Where can I learn more about Emerald Tours 2025 itineraries?

You can explore itineraries on the Canada & Alaska  section of Emerald Cruises. If you would like to order a Land Touring brochure  visit our Request a Brochure page and choose whether you would like to view it digitally or request on to be sent to your address.

I’m an Explorer loyalty member. What happens to my points?

The Evergreen Explorer and Emerald Explorer program merged last year, and is known as the EmeraldEXPLORER program.

Your tier status has not changed and you’ll still earn points when you travel with Emerald Tours or Emerald Cruises. These of course count towards your tier status and rewards.

Learn more about the EmeraldEXPLORER program >  

How can I follow Emerald Tours on social media?

Follow Emerald Cruises on Facebook for Canada & Alaska travel inspiration and new destinations and journeys.

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Scenic Group Announces Change in Cancellation Policy

“At Scenic Group, our philosophy is to show the beauty the world has to offer to our guests in an extraordinary and safe way”, said Scenic Group COO, Rob Voss in a press statement. “Our new policy allows guests more time to make decisions about future travel plans”.

• Pre-screening measures in place for embarkation or tour start
• Any guest or Scenic staff (whether crew member or tour leader) traveling from or through mainland China, Hong Kong, Macau, South Korea, Iran and any municipality in Italy subject to lockdown (quarantine) measures by the Italian Government, as designated by the  Ministry of Foreign Affairs , within the previous 14 days, will be denied boarding on any of the ships or participation on any of the tours.
• Increased oversight of hygiene protocol on all ships and all tours as well as in the company’s offices
• Reconfirming the company’s commitment to work with local authorities as per standard health practices

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Frequently Asked Questions

Do you have questions about our tours  here are the tour questions travelers frequently ask:, don’t see your question send us a note or give us a call, preparing for your tour.

Generally speaking, the Northwest has a mild climate but the temperatures and conditions can change quickly – especially if you are near the coast or in the mountains.

For specific recommendations based on your tour destination and the season, please see our How To Dress + Prepare Page .

For National Park Tours – In General – please wear closed-toe comfortable walking shoes, hiking shoes, or light boots. Waterproof boots are required for snowshoeing tours between November and April. A light wind/waterproof jacket is always good to have. We also recommend non-cotton outer layers (please avoid denim) on all national park tours. Extra layers or a second pair of socks can be safely stored in our vehicles if you decide you do not need them.

If you are traveling in the winter months and don’t have waterproof boots, we offer the option to rent a pair for your tour.

For the Snoqualmie Falls + Wine Tours – This tour has a minimal amount of walking optional (less than 1 mile) at the falls where you may like to have comfortable walking shoes and a jacket, but no specific hiking or outdoor clothing is required as most of the time will be at the tasting rooms.

For the Mt. Rainier + Yakima Wine Tours – This tour crosses many temperature climates and does include up to 3.5 miles of hiking on uneven terrain. Due to the elevation, snow can be present on the trail until late July and again in early October. Sturdy walking shoes are boots are highly recommended. Many people choose to bring a change of shoes for the winery expereince in the afternoon. It is not uncommon for temperatures to span between 60-70 degrees F at Mt. Rainier to 90+ degrees F in Yakima. Removable clothing layers are recommended so you can adjust throughout the day.

For all tours – A hat and sunglasses are great. Beyond clothing, your cell phone or camera and any necessary medications or personal items you need are pretty much it! We’re happy to take care of everything else!

We are happy to accommodate most common dietary restrictions so long as we have advance notice. Please inform us at least 48 hours prior to your tour if you require any of the following dietary needs: – Vegetarian – Vegan – Pescatarian – Pork/Beef Free – Egg Free – Dairy Free – Soy Free – Gluten Free* – Peanut/Tree Nut Free* – Shellfish/Seafood Free*

*Please note: We can accommodate nut/peanut and gluten allergies but we cannot accommodate needs that require food come from a certified facility (certfied gluten free or nut free).

There are a handful of dietary restrictions that we are not set up to provide or can vary from person to person (Halal, Kosher, Paleo, Keto, garlic/onion free, etc.). If you follow one of these diets, please review our general menu outlined in the food FAQ to know what will be served and you may consider bringing some supplemental food for the day depending on your specific needs.

We get asked this a lot – so here is our perspective:

Tipping cash is a complicated cultural phenomenon that is very different from place to place, traveler to traveler, and experience to experience. We’re travelers too, we understand! What’s more, the act of tipping has a complicated history. We believe tipping is up to you.

The short answer is that most travelers do tip our guides if they’ve led a beautiful trip. In the U.S., 5-15% of your ticket price (or $15-$40) is a commonly used guideline for a great tour experience. Our guides can accept tips and they are greatly appreciated. Pretty much everyone on our team, in the field or in the office, has guided extensively and we know tips do make it more feasible to guide professionally in expensive cities like Seattle & Portland.

Ultimately, we want you to have the best experience possible with our team. In the end – that’s what matters to us. If you’re not comfortable with the idea of tipping, we’d encourage you to utilize another option: feedback. Our guides and tours succeed and improve on the back of social feedback. Log into your favorite platform (TripAdvisor, Yelp, Google, Facebook, Expedia, and so on) and share a quick review of your experience. If you have any constructive criticism for us – we love talking to travelers. We’d be thrilled to give you a call to discuss honing our trips!!!

Complimentary pick-up and drop-off from various hotels in Downtown Seattle.

A local, TripAdvisor ‘Hall of Fame’ naturalist guide. We guarantee you’ll love your trip leader!

No additional charges during your day. We cover everything you’ll need during our tours (meals, drinks, entrance fees, permits, ferry charges, wine tasting fees, fuel, etc.).

Comfortable transportation in a Ford Transit van (2020 model or newer). Most of our vehicles are built for 15 people – we only open ten seats per trip to leave plenty of space.

Plenty of readily available snacks, water, sparkling beverages, coconut water and more throughout the day.

We provide any gear needed (trekking poles, or snowshoes for the winter).

Additional warm clothing is available upon request.

The following inclusions depend heavily on the tour. Please see further tour details.

We’ll bring a light breakfast generally including French-pressed local coffee, tea, and bakery (not included in Snoqualmie Falls + Wine Tours)

A gorgeous local lunch. Our offerings change frequently/seasonally – but often includes chicken, green salads, grain or pasta salads, and dessert. Let us know if you have dietary restrictions – we can accommodate most needs if we’re aware of them prior to 48 hours of your tour start.

We have built our trips to appeal to all abilities and interest levels, and the level of activity can be considered easy to moderate. Our tours have a maximum of ten guests, which allows your guide to tailor the activity level to your group. In most of our places – we’re permitted to hike or walk, so we’re keen to do so. You can find out more about activities by browsing our tour offerings or by giving us a call!

For National Park Tours – we average between 3-5 miles of walking per day broken up between 2-3 different trails over the course of the day. This can be adjusted up or down depending on the group and the specific conditions of the day.

The one exception to this general rule is our winter Mt. Rainier National Park tour. Between November and the end of April, this tour does tend to be more strenuous than during the summer because we get to snowshoe across the snow fields. We can’t change the need for snowshoes and guests do not have the option to hang back at a visitor center as it will be closed for the off season, so all guests must be comforatable trekking via snowshoe at an incline. Our guides will offer rest opportunities throughout the walk as needed.

For Snoqualmie Falls + Wine Tours – The upper viewing area at the falls is paved and flat and is close to the parking area. There is an optional 3/4 mile walk downhill on a packed gravel trail to view the falls from the river level. The trail can be steep at some points but is very well maintained and wide to accommodate most guests. Guests are not required to walk back up the trail as the guide will meet everyone with the van at the lower parking area. There will not be any extended walking at the wineries.

For Mt. Rainier + Yakima Wine Tours – This tour includes 2-3.5 miles of walking on packed dirt hiking trails. The trails can be uneven or have small obstacles like rocks, roots, or late season snow. Guests should be able to walk at a mild pace for up to 3.5 miles at one time. There will not be any extended walking at the wineries.

If you are interested in slowing down (or speeding up) significantly – we can certainly arrange a private itinerary curated specifically for your party. Reach out to us to learn more about our private group options.

For National Park Tours including the Mt. Rainier + Yakima Tour – That’s up to you! Many guests feel more comfortable on the sometimes uneven or rocky terrain of the national park trails. If this is you, we can provide you a trekking pole to borrow for the day. If you have your own favorite set you like to use, feel free to bring them!

For the Snoqualmie Falls + Wine Tour – We don’t typically bring trekking poles on this tour as there is only one optional trail included in the day. It is less than 3/4 of a mile and downhill. If you would like to borrow one for this tour, please let us know ahead of time.

So you’ve heard it rains in the Northwest? Our guides craft the best itinerary for the day to accommodate the weather. We run our tours rain or shine because the Pacific Northwest is stunning regardless of what the weather may bring. Frequently, wet weather only lasts an hour or so before things start to improve again.

Our best piece of advice – there’s no such thing as bad weather, just bad gear! If you are concerned about the weather in the forecast, give us a call to inquire about borrowing winter clothing for the day.

Did you know that Houston, Chicago, and even New York City get more rain than our two home cities?

That’s exciting! We love facilitating “firsts” for our guests! Snowshoeing does not require any technical knowledge and is beginner friendly. Our guides will share an introductory lesson and safety talk before embarking on the snowshoe walk and are available for help along the way.

Snowshoeing does require a minimal requirement for fitness. You should be able to walk up an incline for an extended period of time. Your guide will offer rest breaks as needed to keep everyone comfortable.

Tour Logistics

Half-Day – on morning tours, we provide morning pastries with tea or local coffee , tea, and water. On afternoon tours we provide afternoon snacks and refreshments (such as granola bars, cookies, sparkling water, tea, water, etc.).

Full-Day – along the way, we’ll serve a morning snack with tea or coffee. At lunchtime, we provide a full gourmet picnic. Expect a protein like grilled chicken (or tofu) served with side dishes including green salads, grain, pasta, or potato salad, and dessert! You’ll have unlimited access to snacks and refreshments throughout the day.

*Please advise us if you have any food restrictions, allergies or requests. We can accommodate a wide variety of needs with 48 hours notice.

Great question! In summer – average group size is 6 – 10 travelers. In the winter – average group size is 4 – 6 travelers. Either way, we never travel with more than 10 people on our small group trips.

For larger groups traveling together, we do offer private options to accommodate more guests. Reach out to our team for more information.

This depends on the tour you are on and the group size you are in. On most of our tours it’ll be a newer model Ford Transit 15-passenger van for extra room. Our vans have ample leg room, large windows, and a very smooth ride. We believe in having the right tool for the job so we may contract for a more appropriately-sized vehicle, perhaps a luxury SUV, if your group needs it. We’ll make sure you’re comfortable!

We offer complimentary pick-up and drop-off wherever you’re staying in downtown Seattle – hotels, Airbnbs, vacation rentals, a friend’s apartment, etc. Our operations team will connect with you 24 hours prior to your trip to confirm time and location. There are a handful of hotels that we cannot pick up from due to construction or bike lanes – we will work with guests to pick you up as close as possible to your hotel/accommodation.

If you are staying outside of downtown Seattle, we offer a central pickup spot at the Sheraton Grand Hotel or the option to meet at our office where we can provide free off-street parking for guests. Reach out to us to determine which option would be best for you based on where you are coming from and your method of transportation.

These are the windows of time you can expect to be dropped back off at your downtown Seattle hotel. While Evergreen Escapes makes every effort to return to the city on time at the end of each tour experience, unexpected delays outside of our control can happen.

Mt. Rainier National Park Tour – 6:30-7:00pm Olympic National Park Tour – 7:30-8:00pm Mt. St. Helens National Monument Tour – 7:30-8:00pm Snoqualmie Falls + Wine Tour (Summer) – 6:00-6:30pm Snoqualmie Falls + Wine Tour (Winter) – 4:00-4:30pm Mt. Rainier + Yakima Wine Tour – 7:30-8:30pm Deception Pass + Whidbey Island Tour – 6:00-6:30pm Leavenworth Day Tour – 6:30-7:00pm

Everyone’s least favorite question to ask but our #1 most asked question!

Our guides are very familiar with every restroom stop between Seattle and the National Parks. We have specific stops pre-planned to and from the park, so you’ll never go without an option for more than an hour to hour and a half. That said, if you need one in between that, just ask. They’ll be able to adjust if needed.

Dinner reservations :

If you want to make a dinner reservation the same evening as your tour, we recommend the following guidelines in regards to timing. Note: Evergreen Escapes does everything in our power to ensure an on-time arrival back to Seattle with each tour, but sometimes unforseen delays can occur. We are not responsible for missed appointments as a result of of scheduling something the same day as your full-day tour.

Mt. Rainier Tour – 7:30pm or later Mt. St. Helens Tour – 8:30pm or later Olympic Tour – 8:30pm or later Snoqualmie Falls + Wine Tour – 7:00pm or later Mt. Rainier + Yakima Wine Tour – 9:00pm or later

If you know you will want to be able to clean up/change before dinner, be sure to add that time in accordingly.

Flight reservations:

Evergreen Escapes officially does not recommend booking flights the same evening as your tour. Should you choose to book your flights the same evening as your tour, please know that while we do everything in our power to ensure an on-time arrival back to Seattle with each tour, sometimes unforseen delays can occur that are outside of our control. Evergreen Escapes is not responsible for missed flights or any associated costs as a result of of scheduling the same day as your full-day tour.

If you do plan to fly out the same night as your tour, please plan in plenty of time to travel to the airport, pass through security, and arrive at your gate before your boarding time.

In general, Evergreen Escapes is not permitted to transport guests to or from SeaTac airport. We can however include pickups or dropoffs in the SeaTac area on tours that are passing through that way- this includes the Mt. Rainier National Park Tour, the Longmire Winter Tour, and the Mt. St. Helens Tours only.

The SeaTac pickup location is the DoubleTree by Hilton Hotel Seattle Airport located at 18740 International Blvd, Seattle, WA 98188.

We can also drop guests off at the SeaTac LightRail Station for those with flights departing after their tour. From here there is a pedestrian bridge that connects to the airport. This does require about a 10 minute walk to the airport lobby. Please note that we cannot fit large luggage in our vans on tour, so this option is only available for guests traveling light. Please contact us directly if you wish to include this as your dorop off location.

Please note, we cannot pickup or drop off guests in the SeaTac area for the following small group tours*: Olympic National Park Tour Snoqualmie Falls + Wine Tour Mt. Rainier + Yakima Wine Tour Leavenworth Tour Deception Pass + Whidbey Island Tour *For guests on private tour experiences, we can arrange custom pickup and drop off options. Please contact us about your specific tour to learn more.

Possibly! We offer pickups for certain tours at these locations by request. Bellevue – Hyatt Regency Hotel (900 Bellevue Way NE): Snoqualmie Falls + Wine Tour only

Bellevue – Embassy Suites (3225 158th Ave SE): Leavenworth Tour Only

Issaquah – Hilton Garden Inn (1800 NW Gilman): Leavenworth Tour Only

That depends! There is one cruise terminal in downtown Seattle and two that are north of downtown.

If your cruise docks at Pier 66 – we can meet you directly across the street from the terminal at the Seattle Marriott Waterfront Hotel (2100 Alaskan Way) which offers a safer, off-street meeting location for our guests.

If your cruise docks at Pier 90 or 91 – this area is too far ourside of our downtown Seattle pickup zone, so we are not able to accommodate pickups at this location. You will need to make your way to downtown Seattle via public transit or rideshare and we can meet you at location within that area. Typically the Sheraton Grand Hotel (1400 6th Avenue) is the best meeting location for guests traveling from outside of downtown.

We drive passenger vans that provide an intimate tour experience and allow us to access areas of the park not accessible to larger buses and coaches. However due to the size of our vehicles, we cannot accommodate storing luggage for our guests. If you are transfering or checking out of your hotel the same morning as your tour, you may consider checking to see if your hotel offers luggage storage for the day or you may store your luggage at our office while on tour with pre-approval. Please check with our team ahead of time about this option.

There is room in the van for each guest to bring a small back or day bag for the day that can fit underneath the vehicle seat to keep any personal belongings with you.

Tour Policies

For small-group single-day tours, we have a guest minimum of just two people to guarantee the tour. So long as you and one other person sign up, we will guarantee the tour! Very rarely do we have a departure with only one guest, when this happens we will work with you to find an alternative date or offer the option to take the tour with a single supplement.

For small-group multi-day tours, our group minimum is 4 guests. We will communicate with our guests when we’ve reached the group minimum and guarantee the tour departure.

In very rare (once or twice a year) instances, the weather (dangerous wind, downed trees, ice, flooding, smoke, etc.) may prevent us from running a tour. If this occurs, we will work with you to reschedule for another day, another tour, or completely refund your trip.

Absolutely! We offer private tours for just about any group size. For a very large group, where lots of vans and guides (or a bus rental) are required, contact us and we can assist with planning!

We offer plenty of single-day, multi-day, and custom private trips!

We sure do! We currently offer a small-group 3-day Mt. Rainier National Park Tour and a 3-day Olympic Naitonal Park Tour . If you are interested in a multi-day tour to another destination, please inquire with our team to learn about options and availability!

For Single Day Group Tours , we require 48-hours notice to receive a full refund for your resevation, unless you purchased Trip Cancellation Protection.

For Single Day Private Tours , we require 14-days notice to receive a full refund f and 48-hours notice for a 50% refund for your reservation, unless you purchased Trip Cancellation Protection.

For Multi-Day Group Tours , we require 75-days notice to receive a full refund and 30-days notice to receive a 50% refund for your reservation.

Please review our full Terms & Conditions for specific details on the Cancellation and Transfer Policy for your tour and if you have any questions, give us a call!

Please note – if you booked your tour with a third-party (TripAdvisor, Viator, Airbnb, GetYourGuide, Expedia, etc.) you will need to reach out to their customer service team to cancel your reservation. Reservations booked through third-party sites are subject to their specific cancellation policies which may differ from Evergreen Escapes. If you have questions, don’t hesitate to reach out and we’ll try to point you in the right direction!

As a small company offering intimate guided tour expereinces, we only have a limited number of seats available to guests each day. That means when you sign up for a tour, we block off that seat for you and begin turning away other potential travelers. We cannot make exceptions to our 48-hour cancellation policy (14-days for private day tours) and are not responsible for refunding last minute cancellations due to travel delays or missed flights, illnesses (including covid-19) to the travelers or family members, injuries that prevent you from joining an active tour, a death in the family, work obligations, or anything else that would prevent you from joining your tour with sort notice.

If you are worried about the potential need to cancel your trip within the 48-hour/14-day window for small group and private day tours respectively, we highly recommend purchasing Trip Cancellation Protection or a third party travel insurance policy that covers last minute cancellations.

As a small company offering intimate guided tour expereinces, we only have a limited number of seats available to guests each day. That means when you sign up for a tour, we block off that seat for you and begin turning away other potential travelers. With our multi-day adventures, we also make reservations on your behalf that are non-refundable after a certain date. We cannot make exceptions to our 75/30-day cancellation policy and are not responsible for refunding last minute cancellations due to travel delays or missed flights, illnesses (including covid-19) to the travelers or family members, injuries that prevent you from joining an active tour, a death in the family, work obligations, or anything else that would prevent you from joining your tour with sort notice.

We highly recommend that all guests joining our multi-day experiences purchase a travel insurance policy that covers last minute cancellations to protect your investment from the unexpected. There are a variety of travel insurance options available, many of which will also cover expenses such as your flights, pre- and post-tour hotels, or other costs associated with your travel plans should you not be able to make your trip as planned. For specific information on what is covered with your insurance, please direct all questions to your policy representative.

Trip Cancellation Protection is an optional add-on fee that can be applied to small group or private day tours when booking your tour to extend your cancellation window closer to the start of your tour. Public (Small Group) Day Tours: By selecting this add-on, your can cancel your tour for any reason for a full refund (minus the trip protection fees) or reschedule to another date up until one hour prior to your tour start time with written notice.

If you cancel your reservation more than 48 hours prior to the tour start time, the full amount paid (including trip protection fees) will be refunded.

For cancellations between 48 hours and 1 hour prior to the tour start time, please email your request to [email protected].

Private Day Tours:

By selecting this add-on, your can cancel your tour for any reason for a full refund (minus the trip protection fees) or reschedule to another date up until 48 hours prior to your tour start time and for a 50% refund up until 1 hour prior to your tour start time with written notice.

If you cancel your reservation more than 14 days prior to the tour start time, the full amount paid (including trip protection fees) will be refunded.

For cancellations between 14 days and 1 hour prior to the tour start time, please email your request to [email protected]

Important Note:

Trip Cancellation Protection is not a form of travel insurance and is only a protection of your investment in the cost of this tour should you need to cancel within the standard cancellation window for your tour. Trip Cancellation Protection does not cover any other travel related expenses.

Trip Cancellation Protection can be added during checkout or within 24 hours of making your reservation by calling out team to add it on.

If you are booking a tour within 7 days, you can only add Trip Cancellation Protection at the time of checkout.

Trip Cancellation Protection is only available to resevations made directly with Evergreen Escapes. Reservations made through a third party service (TripAdvisor/Viator, GetYourGuide, Airbnb, Amtrak Vacations, etc.) are not eligible for Trip Cancellation Protection through Evergreen Escapes. If you are concerned about the potential need to cancel your tour last minute, we recommend getting a comprehensive travel insurance plan that covers cancellations by the traveler and has a cancel for any reason clause for peace of mind. Many travel insurance plans will also cover other expenses such as flights, hotels, etc. Refer to your plan for specific details on what and how much is covered.

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Evergreen tour of the North-East by boat

• Partially Guided
• Personalized
• Christmas & New Year

Ready-to-book adventures, personalized

Make your adventure more you

Enjoy a tour focused solely on your travel group

Professional

Access our Travel Experts’ insider knowledge

Travel within your own bubble

• Introduction
• Day 1 Arrival in Antananarivo
• Day 2 Drive to the Eastern Rainforest
• Day 3 Discovering the great lemurs of Madagascar
• Day 4 Road to Tamatave
• Day 5 Boat transfer to Maroantsetra
• Day 6 Detour to the largest park in Madagascar "Masoala National Park".
• Day 7 Continuation of the discovery of the park
• Day 8 Diving in the coral reefs of Masoala National Park
• Day 9 Stopover at the Nosy Mangabe reserve.
• Day 10 Fly back to Antananarivo
• Day 11 Exploration of the city of a thousand soldiers and its most famous historical sites, then fly back to home country.

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What's Included

• Accommodation
• Additional Services

Where You'll Stay

Adventure type.

• Group of 8 travelers max.
• Fast booking confirmation
• Carefully planned itineraries
• Travel with like-minded people
• Choose your preferred dates and duration
• Upgrade your accommodation
• Customize the itineraries

Your Peace of Mind Options

Cancellation policy.

A transparent overview of applicable fees.

Reviews About This Operator

• Tour Operator Green Island Discovery 4.1
• MCEisele · 28th September 2023 I had a good time on the tour, especially the Isalo NP visit. I saw a lot of the endemic species, beautiful landscape... Show more
• Cuneyt · 20th September 2022 There was more than we have expected despite two days late delivery of the lugguages. We have lived in the hearth of... Show more
• Claire · 6th September 2022 Fascinating country and the tour covers a lot of ground. Infrastructure of roads in Madagascar is not good so a lot... Show more

Dates & Availability

Pay-by-instalments

Take advantage of our 0% interest instalment plan on selected departures. Learn More

• Upcoming departures
• August 2024
• September 2024
• October 2024
• November 2024
• December 2024
• Saturday 4 May, 2024 Tuesday 14 May, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates
• Saturday 11 May, 2024 Tuesday 21 May, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates
• Get Instant Confirmation Saturday 18 May, 2024 Tuesday 28 May, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 25 May, 2024 Tuesday 4 Jun, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 1 Jun, 2024 Tuesday 11 Jun, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 8 Jun, 2024 Tuesday 18 Jun, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 15 Jun, 2024 Tuesday 25 Jun, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 22 Jun, 2024 Tuesday 2 Jul, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 29 Jun, 2024 Tuesday 9 Jul, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h
• Get Instant Confirmation Saturday 6 Jul, 2024 Tuesday 16 Jul, 2024 English , Italian, French +2 more Sharing a twin room €2,718 Confirm Dates Hold space for 48h

Frequently Asked Questions

We are there for you! If you have any questions about this tour, then please don't hesitate to contact us 24/7 and we will get back to you latest within 2 hours!

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Good to Know

• Currency $ US Dollar

As a traveller from USA, Canada, England, Australia, New Zealand, South Africa you will need an adaptor for types C, E, F.

• These are only indications, so please visit your doctor before you travel to be 100% sure.
• Typhoid - Recommended for Madagascar. Ideally 2 weeks before travel.
• Hepatitis A - Recommended for Madagascar. Ideally 2 weeks before travel.
• Tuberculosis - Recommended for Madagascar. Ideally 3 months before travel.
• Hepatitis B - Recommended for Madagascar. Ideally 2 months before travel.
• Rabies - Recommended for Madagascar. Ideally 1 month before travel.
• Yellow fever - Certificate of vaccination required if arriving from an area with a risk of yellow fever transmission for Madagascar. Ideally 10 days before travel.
• Unfortunately we cannot offer you a visa application service. Whether you need a visa or not depends on your nationality and where you wish to travel. Assuming your home country does not have a visa agreement with the country you're planning to visit, you will need to apply for a visa in advance of your scheduled departure.
• Here is an indication for which countries you might need a visa. Please contact the local embassy for help applying for visas to these places.
• For any tour departing before 27th June 2024 a full payment is necessary. For tours departing after 27th June 2024, a minimum payment of 20% is required to confirm your booking with Green Island Discovery. The final payment will be automatically charged to your credit card on the designated due date. The final payment of the remaining balance is required at least 60 days prior to the departure date of your tour. TourRadar never charges you a booking fee and will charge you in the stated currency.
• Some departure dates and prices may vary and Green Island Discovery will contact you with any discrepancies before your booking is confirmed.
• The following cards are accepted for "Green Island Discovery" tours: Visa, Maestro, Mastercard, American Express or PayPal. TourRadar does NOT charge you an extra fee for using any of these payment methods.
• Your money is safe with TourRadar, as we only pay the tour operator after your tour has departed.
• TourRadar is an authorised Agent of Green Island Discovery. Please familiarise yourself with the Green Island Discovery payment, cancellation and refund conditions .
• Insurance Unless otherwise mentioned, TourRadar does not provide travel insurance. We do however recommend purchasing it through our tried and trusted partner, World Travel Nomads .
• Accessibility Some tours are not suitable for mobility-restricted traveller, however, some operators may be able to accommodate special requests. For any enquiries, you can contact our customer support team , who are ready and waiting to help you.
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Moscow Tours & Travel Packages 2024/2025

Our 60 most popular moscow trips. compare tour itineraries from 45 tour companies. 308 reviews. 4.7/5 avg rating., popular moscow tours.

St Petersburg & Moscow in Style - Winter

• Explore the majestic St Petersburg & Moscow on private city tours
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• Visit magnificent Red Square and Kremlin and examine the collection at theKremlin’s State Armory.
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• Discover Moscow's UNESCO-listed Red Square, home to spectacular St Basil’s Cathedral, Lenin's Mausoleum and the historic GUM Department store
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• Celebrate New Year's Eve in Moscow!
• Take in the highlights of St Petersburg including a guided tour of the exquisite Church on Spilled Blood, Peter & Paul Fortress and Cathedral
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Vodka Shot - 6 days

• Explore the beautiful city of St Petersburg, including the exquisite Church on Spilled Blood, Peter & Paul Fortress and Nevsky Prospekt
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• Discover a lavish residence of the tsars on a day trip to Catherine Palace at Tsarkoe Selo (winter: mid-October to April) or Peterhof Palace and gardens (summer: May to mid-October)
• Take in the highlights of the capital on a walking tour, visiting Moscow's famous Red Square, home to the historic GUM Department Store, Lenin’s Mausoleum and spectacular St Basil’s Cathedral
• Take a guided tour of the Moscow Kremlin, Russia’s political power house. Stroll around the grounds of this fortified complex, visit the Kremlin's cathedrals and see the mighty Tsar Bell

Route of the Romanovs - 10 days

• Learn about the last days of the Romanovs in Yekaterinburg, visiting the sites where Tsar Nicolas II and his family were assassinated and buried
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• Experience the Trans-Siberian railway on an overnight train journey from Moscow to Yekaterinburg

New Year's in Moscow - 9 days

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I really did not buy much and what I did buy was small gifts for others .

Johanna-Marie

Good hotels, some better than others. Interesting itinerary

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The Weeknd’s Postponed Stadium Tour of Australia Is Cancelled

Ticket holders for the postponed ANZ tour will be refunded while Live Nation figures out a new schedule.

By Lars Brandle

Lars Brandle

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The Weeknd’s postponed tour of Australia is now canceled and ticket owners will be refunded.

The Canadian R&B superstar had initially scheduled an 11-date stadium tour of Australia and New Zealand, winding its way across both countries last November and December.

See latest videos, charts and news

Taylor Swift Creates History on Australia's Charts

Trending on billboard.

“The Weeknd ‘After Hours Til Dawn Tour’ for Australia & New Zealand is still in process of being rescheduled,” reads a statement from LN, seen by Billboard . “Whilst we continue to work through the rescheduling process with the artist, tickets for the existing 2023 tour will be cancelled with all ticket holders receiving a full refund accordingly.”

Ticket holders of the The Weeknd’s ‘After Hours Til Dawn Tour’ shows who previously held on to their tickets will be able to access a priority purchase window for the new tour in Australia and New Zealand when announced, the message reads, linking to a priority waitlist . All current ticket holders will receive an automatic refund.

The tour was originally announced last August with just four shows, visiting each of Australia’s big three east coast cities — Sydney, Melbourne and Brisbane — and including a single date in Auckland, NZ.

Additional dates were added last September , boosting the itinerary to 11 across both markets.

The Weeknd’s tour is scrapped as Australia’s festivals market navigates turbulent waters. In recent weeks, the 2024 editions of Splendour in the Grass, Mona Foma, and Groovin The Moo, with soft ticket sales playing a part in each story.

The inaugural Soundcheck report, published by Creative Australia, found the climate for operating a festival was a “highly complex” one, with event organizers challenged with myriad issues, from rapidly increasing costs, changing ticket buying behavior and more.

In the U.S., he has landed seven No. 1s on the Billboard Hot 100 and four No. 1 albums on the Billboard 200.

On Australia’s ARIA Albums Chart, published last Friday, April 19 , the Weeknd’s hits collection The Highlights lifts 8-4 in its 167th week on the tally. It’s triple-platinum certified in Australia.

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