hospitality and tourism test

Career Cluster

Hospitality and tourism.

Hospitality and tourism professionals are committed to delivering exceptional customer service, developing unimaginable excursions and treating guests to breathtaking experiences. They take care of their guests who are seeing the world, immersing themselves in new cultures and just getting away from it all!

DECA CONNECTS

Connect to courses, curriculum + careers.

DECA’s Comprehensive Learning Program integrates into classroom instruction, applies learning, connects to business and promotes competition. Examine your course of study and integrate activities from DECA’s comprehensive learning program to show that DECA is connected and relevant.

Related Courses

DECA's Comprehensive Learning Program provides a variety of instructional resources that would be suitable for these courses and more.

• Principles of Business Administration
• Principles of Hospitality

Event Planning

• Hospitality Management

Hotel and Lodging

Travel and tourism, career pathways.

Each career cluster contains several career pathways, or specialized career areas that are comprised of careers that require similar knowledge and skills.

• Event Management
• Restaurant Management

Instructional Areas

Instructional areas are broad areas of content knowledge that are comprised of many performance indicators. Performance indicators are specific knowledge and skills employees are expected to demonstrate or achieve.

Career Opportunities

The following are examples of career opportunities and occupations that are available within this career cluster.

COMPETITIVE EVENTS

Enrich the classroom.

DECA’s Competitive Events Program is an incredible tool for curriculum. As an integral part of the classroom curriculum, DECA’s industry-validated competitive events are aligned with National Curriculum Standards. DECA’s flagship evaluation process involves students in both a written component such as an exam or report and an interactive component with an industry professional serving as a judge. DECA’s competitive events reinforce creativity, problem solving and presentation skills. The potential for recognition, awards and travel for learning classroom content is a tremendous motivator – not to mention the scholarships and cash awards recognizing DECA members for outstanding achievement. With more than 60 events, DECA offers a competitive event for every course and every student.

Hospitality Services Team Decision Making

Hospitality and tourism operations research, hospitality and tourism professional selling, hotel and lodging management series, principles of hospitality and tourism, quick serve restaurant management series, restaurant and food service management series, travel and tourism team decision making, virtual business challenge-hotel management, virtual business challenge-restaurant, restaurant and food service management, case studies + exams, integrate into classroom instruction.

Case studies provide a student-centered engagement activity to help DECA members apply learning through problem-based scenarios that require creative solutions and practical outcomes. DECA’s case studies challenge DECA members to demonstrate industry-relevant knowledge and skills through performance indicators. DECA’s case studies are developed through industry research to reflect current issues and trends in business and industry. DECA’s exams are rigorous, industry-validated, multiple-choice, 100-item exams based on National Curriculum Standards. Each exam item is also linked to an instructional area and specific performance indicator.

You are to assume the roles of the marketing manager and the reservations manager for a local JOY HOTEL location. The general manager (judge) wants you to determine how to entice business travelers to bookend their business trip with leisure stay.

Hospitality and Tourism Exam

Hotel and lodging management.

You are to assume the role of the general manager of LONG STAY, an extended stay property. The owner (judge) wants you to identify how partnering with a third-party delivery service could affect customer relations and possibly hotel security.

You are to assume the role of the general manager of RESERVED, a new independent hotel property in a metropolitan area. The owner (judge) wants you to explain how implementing a privacy policy could help or hinder the property’s marketing and customer appeal.

CORPORATE CHALLENGES

Apply learning.

DECA and its corporate partners have teamed up to provide classroom activities that challenge members to apply learning in relevant ways.

DECA at the Bell Challenge

Bring the world of business to the members of DECA in a creative and engaging way, by writing, producing and publishing an episode of DECA at the Bell.

Disability Is Diversity Challenge

Create a focused Disability Is Diversity presentation that highlights the obstacles and experiences of navigating an educational environment with differing abilities. Learn first-hand about the barriers encountered by a student with a disability and determine how you can advocate for needed change.

EDUCATIONAL CONFERENCES

Extend learning beyond the classroom.

DECA conferences provide unique opportunities to connect students with corporate professionals to engage them in learning industry-related trends and content.

Ultimate DECA Power Trip

Sports and entertainment marketing conference, connect to business.

DECA’s college and corporate partners engage DECA members and help them prepare for colleges and careers of their choice. They provide classroom presentations, scholarships, internships, work experience and much more. Visit our partners page to learn more about developing a win-win relationship with DECA’s partners.

MAKE A DIFFERENCE

Get involved.

Together, we can help prepare emerging leaders and entrepreneurs for college and career. Learn about the various opportunities to get involved with DECA.

Start a DECA Chapter

Partner with deca, contact deca staff for more information..

Become a DECA Insider

Get the latest news, important notifications, weekly case study and more delivered in your inbox with DECA Direct Weekly.

Become a DECA Insider

Get the latest news, important notifications, weekly case study and more delivered in your inbox.

DECA prepares emerging leaders and entrepreneurs in marketing, finance, hospitality and management in high schools and colleges around the globe.

Competitive Events

Find Your Event

Competition Success

Online Practice Exams

Vocabulary Flipcards

Performance Indicator Flipcards

Video Library

Chapter Name

DECA current uses seven industry-validated exams for its Competitive Events Program, and each are rigorous, multiple choice, 100-item exams. Each exam item represents a specific performance indicator and instructional area within National Curriculum Standards. As members advance in competition, exam item content becomes more specialized to the Career Cluster. These interactive practice exams are from the 2023 Association Level Exams.

DECA+ ACCEPTABLE USE POLICY ‍ A DECA+ subscription is required for each DECA chapter wishing to access the resources within the DECA+ site. The login is to be used only by the chapter and its members, and the login cannot be shared beyond the chapter. Under no circumstances may any of the content, including but not limited to exams, scenarios or sample written entries, in whole or in part, or any item within be published or posted on any website. Under no circumstances may any of the content, including but not limited to exams, scenarios or sample written entries, in whole or in part, or any item within be shared or distributed beyond the specific DECA chapter that has purchased the subscription.  Any chapter(s) which violates the DECA+ distribution and use policy will not be allowed to participate in the current school year’s chartered association conference or the International Career Development Conference. If any exams or scenarios are posted on a chapter or chartered association website in way outside of the distribution and use policy, the chartered association will not be eligible to purchase exams or receive scenarios from DECA Inc. for a period of one year for the first offense. Furthermore, further access to DECA+ by the chapter(s) in violation will be prohibited effective immediately for a period of no less than three years.

Business Quiz: Hospitality And Tourism Test!

Do you think you could pass this business quiz about hospitality and tourism? Hospitality and tourism management are multidisciplinary fields for training people with expertise, dedication, and skills for administration, marketing, and operations. The people who work in this business help people enjoy vacations and entertainment activities. If you are looking for a career in the hospitality business, this is the quiz for you!

One of the main functions of the legal procedure is to

Establish laws.

Enact legislation.

Resolve disputes.

Dissolve businesses.

Rate this question:

Jake wanted to run his own business but was unsure that he had adequate business skills to be successful. Which type of business would give Jake the help he needs?

Business-format franchise

Sole proprietorship

Private corporation

Product trade-name franchise

Because the regulations of various jurisdictions differ, tour-bus drivers must be aware of and follow specific __________ laws.

What action would you recommend a hotel restaurant's manager take when the following situation occurredthe manager phoned a restaurant supply house to order new table linens and was told that she would also need to buy a case of wine and two-dozen wine glasses to get the table linens. the manager did not want the wine or the glasses..

Report the restaurant supply house for antitrust violations

Buy the linens and the add-ons from the restaurant supply house

Report the restaurant supply house for fraud

Visit the restaurant supply house to verify the quality of the wine and the glasses

In relation to channel management, which of the following actions should the manufacturer take to effectively introduce a new product to the marketplace:

Establish ethics policies

Use appropriate promotional techniques to inform channel members

Improve communication with distributors or wholesalers

Apply for a line of credit

As an audience member, which of the following should you do to encourage a speaker during an oral presentation?

Refrain from asking questions.

Keep a straight face to communicate that you are serious.

Quietly discuss the speech with the person sitting next to you.

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I'll connect you." What did Dawn do wrong?

She told the caller that she would transfer the call quickly

She didn't forward the caller to the guest's voicemail.

She gave out a guest's room number

She didn't answer the caller with enough courtesy.

It is most appropriate to format a section of a document with a numbered list, when you are

Including a testimonial in a promotional piece.

Identifying the sequential steps of a process.

Using charts to summarize information.

Providing a detailed example to clarify a concept.

When developing persuasive business letters, it is most important for the writers to think about the readers' 

Possible objections.

Personal images.

Decision-making styles.

Nonverbal cues.

When a memorandum format is used for a short report, it does not require a(n)

Specific date.

Businesslike tone.

Identified subject.

Handwritten signature.

What do employees within a retail business often use as a means of communicating informally with each other?

What do employees often obtain by solving customers' problems quickly and satisfactorily.

Individual priority

Repeat business

Personal service

. Pleasant experience

Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded him that checkout time would be 11:00 a.m. "No, it's not!" he exclaimed. "It's always at 11:30!" Eva's customer is a(n) __________ customer.

Argumentative

Leave-me-alone

What can a cruise ship provide its customers to improve its service image and give itself a competitive advantage?

Personalized activity schedules

Room service

Standard products

Open-door policy

What economic activity is necessary for consumption to occur?

Opportunity

What do consumers, producers, and resource owners need to have in order to make economic decisions?

Economic incentives

Information about prices

Rationing skills

Limited liability

A person who locates workers for a business and monitors their work effort is performing which basic business activity?

Financial analysis

Human resources management

Operations management

When employees are working faster or better, they are increasing their

Which of the following work situations would best demonstrate a job with high depth and high scope:.

The manager evaluates employee performance according to the owner's standard.

The manager of a restaurant selects the monthly menu and designs a newspaper advertisement.

A manager is responsible for developing the monthly work schedule for employees.

The manager signs the employee time cards at the end of each work week.

Kyle is part of a group of employees who are close friends and like to spend their lunch hours together, eating or playing cards. This group is considered a(n)

Organizational culture

Religious committee.

Collective.

An important personality trait in hospitality and tourism is leadership, which is demonstrated by individuals when they

Analyze employee productivity.

Feel what others are feeling

Plan and organize their work.

Guide the actions of others.

Interest and enthusiasm are very important parts of a(n)

Business cycle.

Positive attitude.

Orderly environment

Partnership agreement.

A good indication that you may be making an unethical choice is if you

Maintain confidential information.

Attempt to be objective

Make excuses to justify your behavior.

Disagree with the rules.

In business, economic downturns and technological changes are likely to cause businesses to

Make changes of their own.

Hire unskilled workers.

Expand their operations.

Resist beneficial changes.

Pat was listening to the training lecture, but there was a part of the lecture that he did not understand. Pat asked the teacher to clarify that point. Pat is practicing which kind of behavior?

Verbal, assertive

Nonverbal, assertive

People who value and appreciate the differences in others usually

Avoid each other.

Argue about politics.

Work well together.

Live in the same area

In every work environment, employees need to rely on one another for various reasons. This means that these workers are

Interdependent.

Independent.

Interrelated.

Dependable.

After Mrs. Green provided the cashier with $2.50 in cash and coins, she left the grocery store with a gallon of milk. In this situation, money is being used as a

Bartering mechanism.

Store of wealth.

Negotiating tool.

Medium of exchange.

Which of the following is a type of credit card that can be used to make purchases from a variety of participating businesses:

Retail store

Individuals can verify the accuracy of their credit histories by reviewing a ____________ that is obtained from a ___________.

Credit certificate, credit union

Bank statement, financial institution

Lending statement, tax agency

Credit report, credit bureau

Which of the following is a possible consequence of having one's identity stolen: 

Need for new identity

Damage to credit history

Unemployment

Homelessness

Which of the following is a way that businesses often use the information provided by the accounting department:

To prepare work orders

To hire additional staff

To organize inventory

To monitor procedures

Which of the following is one of the main components of an income statement:

Liabilities

Which of the following is a characteristic of groupthink that may hinder ethical decision making in relation to financial issues:

Independence

Objectivity

An important function of human resources management in business is 

Employee recruitment.

Capital investment.

Domain development.

Social media.

Analyzing relevant marketing information can help a tour company make favorable business decisions, which may provide the tour company with

Guaranteed recognition.

Quality assurance.

A balance of trade.

A competitive advantage

The Majestic Resort and Conference Center sent an online survey to former guests to obtain feedback about their satisfaction levels with the facility and its services. What type of information did the resort collect?

Preparatory

Which of the following is an example of a regulatory issue that may impact the hospitality and tourism industry:

Natural disaster

Unemployment rate

Terrorism alert

Determine the percentage of international visitors for a tourist destination's peak season if the total market is 750,500, and the number of domestic tourists who visit the destination during peak season is 562,875.

A resort is conducting telephone interviews with former guests to determine how it can improve its services. how can the resort minimize interviewer bias and procedural errors during the interview process.

Ask only close-ended questions

Provide the interviewers with training

Allow interviewers to develop their own sets of questions

Which of the following is research information that might be included in a written report that will help business managers make decisions:

Product announcements

Survey results

Brand names

Committee notes

What should you talk about first when presenting research findings orally?

Description of participants and how they were selected

Overview of others' work on the research topic

Problem/issue being addressed

Graphs depicting main findings

 By involving customers on a personal level and creating a feeling of ownership, business employees often are able to motivate customers to

Participate in a demonstration.

Decide to buy.

Handle a product.

Pay a higher price.

Which of the following is a characteristic of travel and tourism marketing:

Controllable

A purpose of keeping a hotel's guest-history records up-to-date is to

Control expenses.

Reduce advertising needs.

Identify a target market.

Improve housekeeping.

Which of the following is a true statement about a management information system (MIS):

It includes people, processes, and practices.

It is the same thing as an information management program.

It does not assist with a business's information management program.

It may be one part of a business's overall information management program.

When a business uses computer technology to manage its money and move it among different accounts, it is taking advantage of

Electronic data interchange.

Expert systems

Electronic transfer of funds.

Which of the following types of software programs would an employee use to prepare a form letter informing the company's clients of a change in product pricing:

Word processing

Spreadsheet

Presentation

A benefit to a business that uses collaborative computer software is that it enables the employees to

Search the Web.

Share information quickly.

Prepare written reports

Develop keyboarding skills.

While conducting an environmental scan, a convention bureau obtained information revealing that consumer confidence was gaining strength in the nation. This is an example of a(n) __________ factor.

Technological

Demographic

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

• Current Version
• Mar 22, 2023 Quiz Edited by ProProfs Editorial Team
• Oct 20, 2014 Quiz Created by Greg.eppes

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Wait! Here's an interesting quiz for you.

• Credentials

Certified Hospitality and Tourism Management Professional (CHTMP) Examination

Credential source contact information, credential contractor, test administration.

• School: Online

https://www.ahlei.org/academic/high-school/hospitality-and-tourism-management-program/student-certification/

• Must pass Level 1 and Level 2 to obtain this credential.
• Accommodations also include multiple test sessions, time of day and order of tasks.
• High school students can earn an industry-recognized, professional certification when they complete the two-year HTMP curriculum, pass both year’s exams and complete an internship experience. Those unable to complete an internship can take the online Knowledge Matters Virtual Business Hotel simulation.
• This certification is available only to graduates of the HTMP program. CHTMP is recognized by the top hospitality brands in the industry.
• The test is available as an online or print exam to accommodate examinees and schools.

Possible Preparatory Courses

• Hospitality, Tourism, and Recreation I
• Hospitality, Tourism, and Recreation II
• Lodging Management
• Travel and Tourism Marketing
• Travel, Tourism, and Destination Marketing

Accommodations: Students with Disabilities

Presentation, accommodations: english learners, have questions.

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View prices for your travel dates

• Excellent 6
• Very Good 11
• All languages ( 25 )
• Russian ( 25 )
• English ( 0 )

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

ELEKTROSTAL HOTEL

View prices for your travel dates

Reviews we perform checks on reviews. tripadvisor’s approach to reviews before posting, each tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. if the system detects something that potentially contradicts our community guidelines , the review is not published. when the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. our team checks each review posted on the site disputed by our community as not meeting our community guidelines . learn more about our review moderation..

• Excellent 18
• Very Good 9
• All languages ( 43 )
• Russian ( 37 )
• English ( 4 )
• German ( 1 )
• Italian ( 1 )

" DIR: West; bigger nice evening sun but louder due to main street DIR:East; Quiter, very bright in the morning if sun rises "

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

APELSIN HOTEL - Reviews, Photos