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Rail Staff Travel

Facilities for employees of the rail industry.

Rail Staff Travel (RST) provides rail staff travel facilities for eligible Active and Retired Employees of the rail industry and eligible family members. RST is part of the Rail Delivery Group.

Information on using staff travel facilities is published in the guides on the Where Can I Go and Restrictions page. It is usually quicker to refer to these guides than e-mail RST for information.

Contact Centre

To report lost or stolen cards, or add family members, please use the forms on our Forms page.

Our contact details are at the bottom of this page.

Information for new TOC employees

New TOC employee may find the Introduction to Rail Staff Travel for new employees of Train Operating Companies useful. It is published on the Where Can I Go and Restrictions  page.

With a registered account you can buy staff discounted tickets through RST Online at www.railstafftravel.com

To receive registration details, send us your name and home address by e-mail with "RST Online Registration" as the subject. Requests can only be sent by the employee (as primary cardholder) or widow(er)s.

Unfortunately RST Online is not yet available to those holding PTAC cards, NIR cards or CIE cards.

In this section

• How To - Avoid Form Rejections
• How To - Submit Online
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Conditions of Issue and Use

Eligibility of family members, useful information.

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Our Key Pages

Our pages can be reached by using the navigation links on the right. However, the following are key pages:

• Forms - for new family applications and declarations, additional and international travel applications as well as your notifications to us of changes
• Useful Information - for current earnings and mileage limits
• Eligibility of Family Members - for guidance on eligibility of family members
• Where can I go - for Rail Staff Travel guides with details on using your travel facilities and restrictions on their use 
• Photo Upload - for you to upload passport style photos of yourself and eligible family members
• Conditions of Issue and Use - for guidance on the use of your staff travel facilities
• FAQs - many Frequently Asked Questions about Rail Staff Travel

For problems using travel facilities on TOC services, contact the TOC using the details on their website. If your complaint remains unresolved, please contact the Rail Ombudsman .

For problems in the following areas, please contact Rail Staff Travel:

• Using your Rail Staff Travel facilities on non-TOC services, such as Leisure Railways
• The service provided to you by Rail Staff Travel
• Using FIP Rail Staff Travel facilities in Europe

RST Contact Details

Unless you are contacting us about a bereavement, we can only speak to or respond to queries from the active or retired member of staff, or a widow(er), or someone holding Power of Attorney for them.

Discover more

For new family applications and declarations, additional and international travel applications as well as your notifications to us of changes

For current earnings and mileage limits as well as fees that RST use.

For guidance on eligibility of family members.

Where can I go

For details about where you can use your travel facilities and restrictions.

For employees to upload passport style photos of themselves.

For guidance on the use of your staff travel facilities.

Many of your Frequently Asked Questions about Rail Staff Travel

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• General Information

Welcome to the bookmyrst website, run by International Rail Ltd, your new way of booking trains overseas...

Here at International Rail we are delighted that, as of 1st April 2015, we w...

Where do you want to go ?

We are experiencing unprecedented demand for booking enquiries. Although the service requires 3 weeks’ notice for any booking enquiry, over the last two years whilst booking volumes were low, booking enquiry requests have been responded with less than 3 weeks’ notice. The current volume means that it is no longer possible to respond to enquiries at short notice, so booking enquiries will only be responded to where the travel date is more than 3 weeks ahead.

For the foreseeable future, we will not be able to offer an enquiry service by telephone. Please submit your enquiry using the Journey Request form below.  Please could you ensure that if you require a return or multiple legs in journey that you request it on the same form.  Please do not submit multiple requests for the same journey.

All queries will be responded to but please note that International Rail will always prioritise enquiries with the closest travel dates, so if your enquiry is for travel in several weeks’ time, you may need to wait up to 7 days before you hear back from us.

Please note : if you and your dependants have safeguarded status, please mention that in the notes field at the bottom of the form below.

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Tell us more about your trip

Select passenger, loyalty cards details, corporate programmes.

Please enter at least 1 adult, senior or junior(youth) passenger.

Children cannot travel unattended.

There is a limitation for accompanied children:

- Max. 4 children per passenger allowed.

1st journey ( European timetable )

Here at International Rail Ltd we take your privacy seriously and will only use your personal information to administer your account/order and provide the products and services you have requested from us. Please tick to accept and to go forward with your request.

From time to time we would like to contact you with details of other offers and/or services we provide. If you consent to us contacting you for this purpose please tick the box.

We'd like to specify that this site is only for the booking of your FIP train journeys. For anything related to your entitlement to book FIP Fares or administration thereof, please go to the Rail Staff Travel site by clicking here. https://www.raildeliverygroup.com/rst.html

As Rail Staff it is your responsibility to ensure that you are travelling with a valid FIP card or coupon.  Failure to do so may result in you being asked to leave the train and you may also be asked to pay a penalty fare.

PLEASE NOTE : we only issue FIP fares for active and retired members of UK rail staff.

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© Copyright International Rail Ltd. 2015 - All rights reserved. A company registered in England and Wales, company number: 3060803 with registered offices at International Rail Ltd, Chase House, Gilbert Street, Ropley, Hampshire, SO24 0BY. United Kingdom.

The Man in Seat 61

'Priv' travel on European trains

Rail staff travel in europe.

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Train travel UK & Ireland...

Train travel in europe..., train travel in asia..., train travel in africa..., train travel in america..., train travel in australasia, a great perk if you work for a uk train company.

If you have worked for a British train operating company for over 12 months and are entitled to reduced rate or free travel on British trains, you are almost certainly entitled to free or reduced rate travel on most European trains as well.  Your partner and dependent children also qualify.  This is an amazing perk, though it's often not 'advertised' by your employer.  Network Rail safeguarded staff employed before 31 March 1996 also get this perk, although NR staff who joined after this date don't.

How does it work?

There are two basic options for travelling in Europe on 'privs':  (1) using an FIP International Reduced Rate card to get a discount or (2) using FIP International Free Travel Coupons for (in most cases) completely free travel.

(1) FIP International Reduced Rate Card & how to get one

There are special rates on Eurostar for holders of FIP cards, you can buy these from Eurostar telesales or from agencies such as International Rail, 0333 003 0423 or via www.bookmyrst.co.uk .

London to Paris or Brussels costs £34.50 each way in standard or £52.50 in standard premier (1st class) with an FIP card.

London to Any Belgian Station costs £46.50 each way in standard or £70.50 in standard premier (1st class) with an FIP card.

London to Rotterdam or Amsterdam costs £44.50 each way in standard or £62.00 in standard premier (1st class) with an FIP card.

(2)  FIP International Free Coupon Tickets & how to order them

How to make reservations, more information, a discussion forum & to read up on the small print, how to apply, more information welcome.

Feedback would be welcome , if you're a member of rail staff and use your free or reduced rate European travel facilities.

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Flights from Rochester Intl. Airport (RST) to anywhere

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How Much Does it Cost To Fly From Rochester Intl. (RST)?

The cheapest prices found with in the last 7 days for return flights were $58 and $19 for one-way flights to for the period specified. Prices and availability are subject to change. Additional terms apply.

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Rochester Intl. Airport

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Airport Information

• Longitude: 43.910793
• Latitude: -92.489768

RST Flight Status & Terminal Information

Before flying from Rochester Intl. Airport (RST), here are some tips to make your flight experience go smoothly. Before leaving your house, make sure you have everything you need, including flight and hotel itineraries. Speaking of itineraries, check your RST flight status to make sure there have been no changes to your flight time. Also, familiarize yourself with your airlines check-in requirements and baggage policies. Arrive early to the airport. Give yourself time to find parking, drop off your bags, and grab a bite to eat. If you’re wondering how early you should arrive to the airport, most airlines recommend arriving two hours early for a domestic flight and three hours early for an international flight.

Flights From Rochester Intl. Airport

If you’re looking for the best deal on flights from Rochester Intl. Airport – RST, then browse Travelocity’s large inventory of discount airfare from RST. Flights to your favorite destinations are offered at discount rates from major airlines all year long. Book your Rochester flight today from Travelocity.

Parking at Rochester Intl. Airport (RST) and Transportation

Figuring out how to get to the airport can be stressful, so it’s always good to have a game plan ready. If you have a flight from Rochester Intl. Airport, there are several options for transportation. If you don’t want to deal with the hassle of parking, have a friend or family member drive you to the airport and take advantage of short-term parking. Going on a business trip with a coworker? Meetup at the office and share a cab ride over to the airport for curbside drop-off. If driving yourself is your only option, not to worry. Rochester Intl. Airport (RST) offers long-term parking that is safe and secure for your vehicle.

More Ways to Wander

Flights from rst.

• Rochester to Los Angeles (RST - LAX)
• Rochester to New York (RST - JFK)
• Rochester to San Francisco (RST - SFO)
• Rochester to Chicago (RST - ORD)
• Rochester to Atlanta (RST - ATL)
• Rochester to Boston (RST - BOS)
• Rochester to Newark (RST - EWR)
• Rochester to Seattle (RST - SEA)
• Rochester to Washington (RST - IAD)
• Rochester to Dallas (RST - DFW)
• Rochester to Miami (RST - MIA)
• Rochester to Detroit (RST - DTW)

International

• Rochester to London (RST - LHR)
• Rochester to Paris (RST - CDG)
• Rochester to Amsterdam (RST - AMS)
• Rochester to Frankfurt (RST - FRA)
• Rochester to Toronto (RST - YYZ)
• Rochester to Rome (RST - FCO)
• Rochester to Madrid (RST - MAD)
• Rochester to Beijing (RST - PEK)
• Rochester to Munich (RST - MUC)
• Rochester to Hong Kong (RST - HKG)
• Rochester to Seoul (RST - ICN)
• Rochester to Shanghai (RST - PVG)

Flights To RST

• London to Rochester (LHR - RST)
• Paris to Rochester (CDG - RST)
• Amsterdam to Rochester (AMS - RST)
• Frankfurt to Rochester (FRA - RST)
• Toronto to Rochester (YYZ - RST)
• Rome to Rochester (FCO - RST)
• Madrid to Rochester (MAD - RST)
• Beijing to Rochester (PEK - RST)
• Munich to Rochester (MUC - RST)
• Hong Kong to Rochester (HKG - RST)
• Seoul to Rochester (ICN - RST)
• Shanghai to Rochester (PVG - RST)

Airlines Serving RST

• Delta Air Lines
• United Airlines
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Airports near Rochester Intl. Airport

• Rochester Intl. Airport (RST)
• La Crosse Municipal Airport (LSE)
• St. Paul Downtown Airport (STP)
• Minneapolis - St. Paul Intl. Airport (MSP)
• Mason City Municipal Airport (MCW)
• Flying Cloud Airport (FCM)
• Chippewa Valley Regional Airport (EAU)
• Waterloo Regional Airport (ALO)

Top Flight Routes

• American Airlines Rochester to Chicago
• Sun Country Airlines Rochester to Phoenix
• Sun Country Airlines Rochester to Los Angeles
• Qatar Airways Rochester to Manila
• Sun Country Airlines Rochester to Denver
• Delta Rochester to Nashville
• British Airways Rochester to London

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$169 Find cheap flights from Rochester to Minneapolis

This is the cheapest one-way flight price found by a kayak user in the last 72 hours by searching for a flight from rochester to minneapolis departing on 5/14. fares are subject to change and may not be available on all flights or dates of travel. click the price to replicate the search for this deal., search hundreds of travel sites at once for deals on flights to minneapolis.

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Cheap flight deals from Rochester to Minneapolis (RST-MSP)

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In the last 3 days, the lowest price for a flight from Rochester to Minneapolis was $169 for a one-way ticket and $257 for a round-trip.

Do I need a passport to fly between Rochester and Minneapolis?

Even though you are not required to have a passport, keep in mind that an official ID is needed to board the airplane.

Which airlines offer Wi-Fi service onboard planes from Rochester to Minneapolis?

All the following airlines offer inflight Wi-Fi service on the Rochester to Minneapolis flight route: Delta, American Airlines, Alaska Airlines, Iberia, KLM, Virgin Atlantic, British Airways, and Finnair.

Which aircraft models fly most regularly from Rochester to Minneapolis?

The Embraer 175 (Enhanced Winglets) is the aircraft model that flies most regularly on the Rochester to Minneapolis flight route.

Which airline alliances offer flights from Rochester to Minneapolis?

SkyTeam is the only airline alliance operating flights between Rochester and Minneapolis.

On which days can I fly direct from Rochester to Minneapolis?

There are nonstop flights from Rochester to Minneapolis on a daily basis.

How does KAYAK find such low prices on flights from Rochester to Minneapolis?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Rochester to Minneapolis.

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket from Rochester to Minneapolis?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Minneapolis from Rochester is likely to change within 7 days, so travelers know whether to wait or book now.

What is the Hacker Fare option on flights from Rochester to Minneapolis?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Minneapolis with an airline and back to Rochester with another airline. Booking your flights between Rochester and MSP can sometimes prove cheaper using this method.

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight from Rochester to Minneapolis?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Minneapolis from Rochester up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.

Top tips for finding a cheap flight from RST to Minneapolis

• Looking for a cheap flight? 25% of our users found flights on this route for $174 or less one-way and $294 or less round-trip.

Prefer to fly non-stop from Rochester to Minneapolis?

Find which airlines fly direct from Rochester to Minneapolis St Paul, which days they fly and book direct flights.

Nonstop departures

Rochester to Minneapolis St Paul

Air France, Delta, KLM, +4 more

Air France, Delta, +5 more

Air France, Delta, KLM, +3 more

Air France, Delta, +4 more

Delta, KLM, Korean Air, +3 more

Delta, KLM, +4 more

Nonstop returns

Minneapolis St Paul to Rochester

Top airline flying from rochester to minneapolis.

Flight was late. Club was full. Experience is exactly what I expected.

Inflight entertainment stopped working as we taxi to runway and never worked again until landing and taxi to gate. Grrrr

The seat could use more support or cushion. I'm in my 50's and have back issues so the seats are a bit hard for longer flights.

Delta flight overall it was goodT!the crew could do more and the food could be better.

This flight was supposed to land at 10:55 pm on January 14th. Instead, it landed at 3:20 am on Monday, January 15th, resulting in a completely lost day due to not going to bed until 5:00 am.

Airline stewardess service is good. The check-in attendant had a bad attitude and was unprofessional. We did not complete the trip as originally planned. Very dissatisfied☹️

Crew was wonderful, very professional and pleasant. On time performance. Excellent flights,smooth. Thank you!

Fast boarding and exit. Different snacks other than almonds and sun chips.

The flight was overbooked and the staff at the gate started calling for volunteers to drop out and offering incentives. That delayed the flight

Update the cabin with tv screens or at least music sources.

Book cheap flights from Rochester to Minneapolis

Recent one-way flight deals, search by stops, search by airline, search by price, last minute flights from rochester to minneapolis, last minute flight, train and bus deals, rochester - minneapolis flights.

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100-Year-Old Woman Mistakenly Identified as Unaccompanied Minor on Flights Due to Glitch with Birth Year, 1923

"I’m going through my second childhood," jokes the centenarian in an Instagram video

Gayle Kirschenbaum

At 100 years old, Mildred Kirschenbaum still enjoys traveling — but since reaching her milestone birthday last August, she’s had an unusual experience flying.

The centenarian, who once owned a travel agency in New York and is still a registered agent,  says she now shows up as an “unescorted minor” due to a glitch in the airlines’ computer systems.

“The code is two digits for the month, two digits for the day, and two digits for the year. I was born in 1923. So I put in 23,” Mildred explains in a video posted on the Instagram account of her daughter, Gayle.

“Soon as I check in, I’m an unescorted minor,” she continues. “The supervisor has to come. And they have to see me right through security. No one seems to know how to correct it.”

Mildred, who’s previously gone viral on social media for sharing advice on life and longevity, adds with her trademark humor, “I’m going through my second childhood.”

While the birth year error requires extra time to sort out at the airport before boarding, she tries not to stress too much over it.

“I allow myself a half hour at the counter,” she tells PEOPLE. “I'm not going to get myself worked up with it.”

The Florida resident shared the video ahead of a May trip to New York, where Gayle lives. But she’s taken multiple flights since turning 100, including traveling to London in September for a transatlantic cruise. And a quick jaunt to New York for an appearance on Sherri, hosted by Sherri Shepherd , just last week.

While the mother-daughter duo often fly Delta, they say the problem isn’t limited to one airline — nor was it caused by a booking mistake on Mildred's part.

“I was busy blaming her, saying, ‘Let me see what you did. You probably put it in incorrectly,’” Gayle tells PEOPLE. 

However, Gayle then called a travel agency her mom is connected to and was told, “That's how it is. It's two digits in the system." 

She adds that it now happens “every time" Mildred flies, no matter how they book the flight.

Delta confirmed to PEOPLE that because of how several legacy, industry-wide back-end booking and ticketing systems are built, the fields for customers' birth years only have the capacity for two digits instead of four.

"While it’s clear this customer is young at heart, she’ll simply have to check in with a friendly Delta agent at the airport to get her boarding pass," a representative for the airline told PEOPLE in a statement. "We appreciate her understanding and we’d love to hear her points on longevity and why she likes to travel as Delta marks our own 100th birthday next year.”

Gayle says she thinks the video she posted of her mom "has woken up the industry,” noting, “I'm hearing from people in the aviation IT area saying, ‘We're working on this.’”

Gayle has also heard from other relatives of centenarians who’ve had similar experiences.

“This happened to my mom too,” one commenter, who said her own mother was born in 1913, wrote on Gayle’s Instagram post.

Gayle says her social media followers also appreciated her mom’s playful take on the frustrating situation.

“They all love her attitude,” she says. “She makes light of everything.”

Never miss a story — sign up for  PEOPLE's free daily newsletter  to stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories. 

Gayle describes Mildred — with whom she recently collaborated on a book, Mildred's Mindset: Wisdom from a Woman Centenarian — as “incredibly resilient and fearless” and “absolutely not her age.”

“Travel is in our blood, I have to tell you,” says Gayle, a photographer, writer and filmmaker, who made the 2015 documentary Look at Us Now, Mother! “We have had great adventures all over the world.”

“When you don't have this fear, you get to enjoy a lot of things in life and have a lot of adventures,” she adds.

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How to buy New Orleans Jazz & Heritage Festival tickets: Dates and prices compared

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The 2024 New Orleans Jazz & Heritage Festival starts this week, and the official lineup is a can't-miss experience. The Rolling Stones are among the many performers slated to play, making it one of the most highly-anticipated stops on the festival circuit this spring. With the festival just around the corner, we've put together everything you need to know about how to buy New Orleans Jazz & Heritage Festival tickets, including who's playing what day and how to find tickets to sold-out dates. 

First established in the '70s, the New Orleans Jazz & Heritage Festival has become a staple of the music scene for both Louisiana and the country as a whole. The Rolling Stones were originally slated to play five years ago but had to reschedule. They intended to play again a few years ago, but the entire festival was canceled, so their upcoming headlining performance has been a long time in the making. This year's festival will also bring Vampire Weekend, Hozier, and Neil Young Crazy Horse to the stage, among many others.

Whether you're looking to spend a few days at the festival or just hoping to see Mick Jagger perform, we've got you covered. Here's our breakdown of the New Orleans Jazz & Heritage Festival schedule, purchasing details, and original and resale ticket prices. You can also peruse StubHub and Vivid Seats at your leisure. 

• See also: Rolling Stones tickets | Bruce Springsteen tickets | Stevie Nicks tickets | Aerosmith tickets | Noah Kahan tickets

New Orleans Jazz & Heritage Festival Schedule

The New Orleans Jazz & Heritage Festival will take place over two weeks, April 25-28 and May 2-5. Single-day tickets are available, in addition to multi-day ticket packages. Below, you'll find the cheapest starting prices listed on StubHub and Vivid Seats at the time of writing. 

• Flights & hotel:  Booking.com  |  Expedia  
• Flights:  Booking.com  |  Expedia  
• Accommodation:  Booking.com  |  Expedia  |  Airbnb  
• Parking:  Spot Hero  |  The Parking Spot

How to buy New Orleans Jazz & Heritage Festival tickets

Tickets to the New Orleans Jazz & Heritage Festival are sold through AXS. Some tickets, like the May 2 single-day tickets and some multi-day packages, have sold out. Tickets and packages for every day are available through resale vendors like StubHub and Vivid Seats . 

How much are New Orleans Jazz & Heritage Festival tickets?

Original single-day tickets range in price from $85 (for the "Early Bird Ticket," which was available until February 19) to $225 (for the "Rolling Stones & More" single-day ticket on May 2). Original multi-day packages start from $240 (for a 3-day package on the second week that excludes May 2 performances).

There are several VIP ticket tiers like the GA+ 4-day, the Big Chief VIP, the Grand Marshall VIP, and the Krewe of Jazz Fest. Original VIP packages are still available for the festival's first week, but original VIP packages are sold out for the second week. VIP packages for all dates are still available on StubHub and Vivid Seats.

StubHub's cheapest single-day tickets start at $92 on April 26, April 27, and May 5. Vivid Seats' cheapest single-day ticket listings start at $88 on May 3. Four-day listings for the first week start at $201 on StubHub and $416 on Vivid Seats. Three-day listings for the second week start at $187 on StubHub and $334 on Vivid Seats. Four-day listings, which include the coveted May 2 tickets, start at $416 on StubHub and $535 on Vivid Seats.

Who is playing at the New Orleans Jazz & Heritage Festival?

The 2024 New Orleans Jazz & Heritage Festival has an impressive lineup. The first week includes performances from The Beach Boys (April 25), The Killers (April 26), Jon Batiste (April 26), Christ Stapleton (April 27), Vampire Weekend (April 27), and Anderson .Paak & The Free Nationals (April 28), among others. 

The second week features performances from The Rolling Stones (May 2), Foo Fighters (May 3), Hozier (May 3), Neil Young & Crazy Horse (May 4), Greta Van Fleet (May 4), Queen Latifah (May 4), Bonnie Raitt (May 5), and Earth, Wind & Fire (May 5), among others.

Note: Certain services and regions prohibit the resale of tickets. Business Insider does not endorse or condone the illegal reselling of tickets, and entry into an event is at the venue's discretion.

You can purchase logo and accolade licensing to this story here . Disclosure: Written and researched by the Insider Reviews team. We highlight products and services you might find interesting. If you buy them, we may get a small share of the revenue from the sale from our partners. We may receive products free of charge from manufacturers to test. This does not drive our decision as to whether or not a product is featured or recommended. We operate independently from our advertising team. We welcome your feedback. Email us at [email protected] .

• Main content

Airlines required to refund passengers for canceled, delayed flights

Transportation Secretary Pete Buttigieg announced the new rules Wednesday.

Good news for airline travelers: the Department of Transportation on Wednesday announced it is rolling out new rules that will require airlines to automatically give cash refunds to passengers for canceled and significantly delayed flights.

"This is a big day for America's flying public," said Transportation Secretary Pete Buttigieg at a Wednesday morning news conference. Buttigieg said the new rules -- which require prompt refunds -- are the biggest expansion of passenger rights in the department's history.

Airlines can no longer decide how long a delay must be before a refund is issued. Under the new DOT rules, the delays covered would be more than three hours for domestic flights and more than six hours for international flights, the agency said.

MORE: Amid Boeing safety probe, clock ticks on effort to disclose details of 2021 DOJ deal over 737 Max crashes

This includes tickets purchased directly from airlines, travel agents and third-party sites such as Expedia and Travelocity.

The DOT rules lay out that passengers will be "entitled to a refund if their flight is canceled or significantly changed, and they do not accept alternative transportation or travel credits offered."

DOT will also require airlines to give cash refunds if your bags are lost and not delivered within 12 hours.

The refunds must be issued within seven days, according to the new DOT rules, and must be in cash unless the passenger chooses another form of compensation. Airlines can no longer issue refunds in forms of vouchers or credits when consumers are entitled to receive cash.

Airlines will have six months to comply with the new rules.

"Passengers deserve to get their money back when an airline owes them -- without headaches or haggling," Buttigieg said in a statement.

The DOT said it is also working on rules related to family seating fees, enhancing rights for wheelchair-traveling passengers for safe and dignified travel and mandating compensation and amenities if flights are delayed or canceled by airlines.

Buttigieg said the DOT is also protecting airline passengers from being surprised by hidden fees -- a move he estimates will have Americans billions of dollars every year.

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The DOT rules include that passengers will receive refunds for extra services paid for and not provided, such as Wi-Fi, seat selection or inflight entertainment.

The rules come after the agency handed Southwest Airlines a record $140 million fine for its operational meltdown during the 2022 holiday travel season.

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Buttigieg said Southwest's fine sets a "new standard" for airlines and passenger rights.

"To be clear, we want the airline sector to thrive. It is why we put so much into helping them survive the pandemic and honestly it's why we're being so rigorous on passenger protection," he said.

Buttigieg reiterated that refund requirements are already the standard for airlines, but the new DOT rules hold the airlines to account and makes sure passengers get the "refunds that are owed to them."

"Airlines are not enthusiastic about us holding them to a higher standard," Buttigieg said, adding that he "knows they will be able to adapt to this."

Airlines for America, the trade association for the country's leading passenger and cargo airlines, told ABC News in a statement that its members "offer a range of options -- including fully refundable fares." Is said consumers are "given the choice of refundable ticket options with terms and conditions that best fit their needs at first search results."

The group said the 11 largest U.S. airlines issued $43 billion in customer refunds from 2020 through 2023 nearly $11 billion in refunds just last year.

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FACT SHEET: Biden- ⁠ Harris Administration Announces Rules to Deliver Automatic Refunds and Protect Consumers from Surprise Junk Fees in Air   Travel

Newly finalized rules will mandate automatic, cash refunds for cancelled or significantly delayed flights and save consumers over half a billion dollars every year in airline fees

WASHINGTON – Building on a historic record of expanding consumer protections and standing up for airline passengers, the Biden-Harris Administration announced final rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise airline fees. These rules will significantly expand consumer protections in air travel, provide passengers an easier pathway to refunds when owed, and save consumers over half a billion dollars every year in hidden and surprise junk fees.   The rules are part of the Biden-Harris Administration’s work to lower costs for consumers and take on corporate rip-offs. President Biden signed an Executive Order on Promoting Competition in 2021 that encouraged DOT to take steps to promote fairer, more transparent, and competitive markets.   Requiring Automatic Cash Airline Refunds

The first rule requires airlines to promptly provide passengers with automatic cash refunds when owed because their flights are cancelled or significantly changed, their checked bags are significantly delayed, or the ancillary services, like Wi-Fi, they purchased are not provided.   Without this rule, consumers have to navigate a patchwork of cumbersome processes to request and receive a refund — searching through airline websites to figure out how to make the request, filling out extra “digital paperwork,” or at times waiting for hours on the phone. Passengers would also receive a travel credit or voucher by default from many airlines instead of getting their money back, so they could not use their refund to rebook on another airline when their flight was changed or cancelled without navigating a cumbersome request process.   DOT’s rule makes it simple and straightforward for passengers to receive the money they are owed. The final rule requires refunds to be:

• Automatic: Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops.
• Prompt: Airlines and ticket agents must promptly issue refunds within seven business days of refunds becoming due for credit card purchases and 20 calendar days for other payment methods.
• Cash or original form of payment: Airlines and ticket agents must provide refunds in cash or whatever original payment method the individual used to make the purchase, such as credit card or airline miles. Airlines may not substitute vouchers, travel credits, or other forms of compensation unless the passenger affirmatively chooses to accept alternative compensation.
• Full amount: Airlines and ticket agents must provide full refunds of the ticket purchase price, minus the value of any portion of transportation already used. The refunds must include all government-imposed taxes and fees and airline-imposed fees.

Protecting Against Surprise Airline Junk Fees

Secondly, DOT is requiring airlines and ticket agents to tell consumers upfront what fees they charge for checked bags, a carry-on bag, for changing a reservation, or cancelling a reservation. This ensures that consumers can avoid surprise fees when they purchase tickets from airlines or ticket agents, including both brick-and-mortar travel agencies or online travel agencies. The rule will help consumers avoid unneeded or unexpected charges that can increase quickly and add significant cost to what may, at first, look like a cheap ticket. Extra fees, like checked baggage and change fees, have been a growing source of revenue for airlines, while also becoming more complex and confusing for passengers over time. In total, thanks to the final rule, consumers are expected to save over half a billion dollars every year that they are currently overpaying in airline fees. DOT’s rule ensures that consumers have the information they need to better understand the true costs of air travel. Under the final rule, airlines are required to:

• Disclose baggage, change, and cancellation fees upfront : Each fee must be disclosed the first time that fare and schedule information is provided on the airline’s online platform — and cannot be displayed through a hyperlink.
• Explain fee policies before ticket purchase: For each type of baggage, airlines and ticket agents must spell out the weight and dimension limitations that they impose. They must also describe any prohibitions or restrictions on changing or cancelling a flight, along with policies related to differences in fare when switching to a more or less expensive flight.  
• Share fee information with third parties : An airline must provide useable, current, and accurate information regarding its baggage, change, and cancellation fees and policies to any company that is required to disclose them to consumers and receives fare, schedule, and availability information from that airline.
• Inform consumers that seats are guaranteed: When offering an advance seat assignment for a fee, airlines and ticket agents must let consumers know that purchasing a seat is not necessary to travel, so consumers can avoid paying unwanted seat selection fees.
• Provide both standard and passenger-specific fee information:  Consumers can choose to view passenger-specific fee information based on their participation in the airline’s rewards program, their military status, or the credit card that they use — or they can decide to stay anonymous and get the standard fee information.
• End discount bait-and-switch tactics: The final rule puts an end to the bait-and-switch tactics some airlines use to disguise the true cost of discounted flights. It prohibits airlines from advertising a promotional discount off a low base fare that does not include all mandatory carrier-imposed fees.

DOT’s Historic Record of Consumer Protection Under the Biden-Harris Administration Both of these actions were suggested for consideration by the DOT in the Executive Order on Promoting Competition and build on historic steps the Biden-Harris Administration has already taken to expand consumer protections, promote competition, and protect air travelers. Under the Biden-Harris Administration, DOT has advanced the largest expansion of airline passenger rights, issued the biggest fines against airlines for failing consumers, and returned more money to passengers in refunds and reimbursements than ever before in the Department’s history.

• DOT launched the flightrights.gov dashboard, and now all 10 major U.S. airlines guarantee free rebooking and meals, and nine guarantee hotel accommodations when an airline issue causes a significant delay or cancellation. These are new commitments the airlines added to their customer service plans that DOT can legally ensure they adhere to and are displayed on flightrights.gov.
• Since President Biden took office, DOT has helped return more than $3 billion in refunds and reimbursements owed to airline passengers – including over $600 million to passengers affected by the Southwest Airlines holiday meltdown in 2022.
• DOT has issued over $164 million in penalties against airlines for consumer protection violations. Between 1996 and 2020, DOT collectively issued less than $71 million in penalties against airlines for consumer protection violations.
• DOT recently launched a new partnership with a bipartisan group of state attorneys general to fast-track the review of consumer complaints, hold airlines accountable, and protect the rights of the traveling public.
• In 2023, the flight cancellation rate in the U.S. was a record low at under 1.2% — the lowest rate of flight cancellations in over 10 years despite a record amount of air travel
• DOT is undertaking its first ever industry-wide review of airline privacy practices and its first review of airline loyalty programs

In addition to finalizing the rules to require automatic refunds and protect consumers from surprise fees, DOT is also pursuing rulemakings that would:

• Propose to ban family seating junk fees and guarantee that parents can sit with their children for no extra charge when they fly. Before President Biden and Secretary Buttigieg pressed airlines last year, no airline committed to guaranteeing fee-free family seating. Now, four airlines guarantee fee-free family seating, as the Department is working on its family seating junk fee ban proposal.
• Propose to make passenger compensation and amenities mandatory so that travelers are taken care of when airlines cause flight delays or cancellations.
• Expand the rights for passengers who use wheelchairs and ensure that they can travel safely and with dignity . The comment period on this proposed rule closes on May 13, 2024.

Travelers can learn more about their protections when they fly at  FlightRights.gov . Consumers may file an airline complaint with the Department  here .

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Looking for cheaper Eras Tour tickets? See Taylor Swift at these 10 international cities.

Swifties who want to snag tickets to Taylor Swift’s colossal Eras Tour know the experience won’t come cheap.  

This year, the billionaire will only visit three U.S. cities – Miami, New Orleans and Indianapolis – and prices for the in-demand shows are astronomical . For the Oct. 18 show in Miami, for example, cost of a single ticket ranged between $1,615 and $8,524 on StubHub.com as of Wednesday afternoon.

So, how else can fans see one of the world’s biggest singers? Go abroad .

In the past 30 days, searches for ‘Taylor Swift Europe tour 2024 tickets’ have increased by 300% in the U.S., indicating that some people are ready to take a long-haul flight to see the wildly popular artist live, according to travel website Islands.com .

Concert-goers who head to Europe for their Swift experience may actually save more money in the long-run . Not only are ticket prices across the pond cheaper, but many European cities, like Warsaw and Lisbon, are also budget-friendly, offering inexpensive food and lodging. 

Learn more: Best travel insurance

Was the travel worth it? Beyoncé and Taylor Swift's summer concerts drew fans from afar

To determine the most affordable Eras Tour stops, Islands.com researchers compared the cost of a two-night trip, including one cheap ticket on StubHub.com, two nights at a four-star hotel, six inexpensive meals, two five-mile taxi rides, and one domestic beer. However, researchers didn’t account for airline tickets or concert merchandise.

With safety at the top of travelers' minds, the researchers also factored in the city’s safety rating out of 100. 

To stay extra safe, the State Department encourages travelers to register with the U.S. embassy in the country they're visiting any time they travel abroad. That can be done at step.state.gov .

10 cheapest destinations for the Eras Tour in 2024

10. Vienna, Austria - total average cost: $1,089, safety score: 69.72

9. Cardiff, U.K. - total average cost: $1,061, safety score: 61.83

8. Lyon, France - total average cost: $1,047, safety score: 44.3

7. Lisbon, Portugal - total average cost: $1,028, safety score: 70.15

6. Munich, Germany - total average cost: $1,000, safety score: 78.88

5. Paris, France - total average cost: $971, safety score: 41.83

4. Stockholm, Sweden - total average cost: $935, safety score: 53.86

3. Hamburg, Germany - total average cost: $903, safety score: 57.51

2. Gelsenkirchen, Germany - total average cost: $749, safety score: 51.33

1. Warsaw, Poland - total average cost: $712, safety score: 72.98