sbi travel card check balance

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How to get sbi multi-currency foreign travel card.

Here is a look at the features, benefits, limits and how to get SBI's Multi-Currency Foreign Travel Card, as per a press release issued by the bank.

• Chip and PIN protected prepaid travel card
• Multiple currencies on one card
• Additional card available for backup
• 24/7 global assistance with free replacement of card if it is lost or stolen
• No information of bank account is required to obtain or start using this card
• Reloadable until the expiry date on the card with valid passport and Form A2 available from all branches of SBI
• Online management of card with secure visibility of balances and transaction details
• Services like ATM locator can also be availed using this card
• In case of insufficient funds in a currency to pay for a transaction, the balance automatically gets deducted from other available currencies on the card.
• Customers can avoid exchange rate fluctuations and variances while abroad
• In case of lost or stolen cards, the Services team offers emergency cash replacement of up to the balance available on the card
• A minimum amount of US $200 can be loaded on the card
• Maximum amount that can be withdrawn from ATMs or spent at merchant points is US$10,000
• Only 1 active account can be held by a customer at any one time
• Some ATM operators and merchants may charge a withdrawal fee or set their own limits as per their rules and regulations
• Signing at the back of the Card as soon as it is received
• Memorizing the PIN
• The Multi-currency Travel Card is not linked to the bank account which is an additional safety feature in itself
• If the Card is still valid and the customer would prefer not to keep it for another trip, then the remaining balance can be withdrawn whilst abroad, from an ATM displaying the MasterCard Acceptance Mark

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Contact Us - General Enquiries

Contact card services....

Please note that, for security reasons, whenever you contact Card Services, you must NOT include your full 16-digit State Bank Multi-Currency Foreign Travel Card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

If you have a general query, or want to pass on any comments about using your State Bank Multi-Currency Foreign Travel Card, please get in touch at [email protected]

In the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following:

• lost/stolen/damaged Cards
• queries regarding transactions on your State Bank Multi-Currency Foreign Travel Card or balance enquiries
• PIN assistance
• guidance on registering your State Bank Multi-Currency Foreign Travel Card online
• help with forgotten usernames and/or passwords for “My Account”

†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00, for example 0044 207 649 9404). Calls to this number are not free of charge. † There may be a charge for calls to these numbers, if phoning from a hotel or mobile phone.

FTC Helpdesk, State Bank of India, 1st Floor, Global IT Centre, Sector -11, C.B.D Belapur, Navi Mumbai - 400614, India.

Complaints Procedure

We are committed to providing you with the best possible customer experience. Telling us when you are unhappy is important as it means we have an opportunity to put things right there and then and improve the service we offer in future.

This page tells you how and where to make a complaint and what we will do to resolve it promptly and fairly.

Raise a new complaint In the first instance please contact our Card Services Team by telephone, via the number(s) provided in the User Guide supplied with the Card. This team will try to resolve your concerns over the phone in a timely manner.

Alternatively, you can e-mail your complaint to [email protected] or put it in writing to the following address:

Card Services Access Prepaid Worldwide Ltd

Access House Cygnet Road Hampton Peterborough PE7 8FJ United Kingdom

Service Quality

We are happy to receive and respond to complaints in other languages, and will arrange for a translation service to assist where available. Where possible, we will make information on our complaints process available in other languages.

What information do I need to provide?

To help us resolve your issues as quickly as possible when you contact us, please provide us with as much relevant information as possible, including:

• Your card number (If you write to us for security reasons please do not include your full card number. The card number should always be supplied by providing the first six and last four digits only, as follows 123456******7890. )
• Your address
• Your contact telephone number
• Clear details of your complaint
• What you would like us to do to resolve matters.

Internal Complaints Procedure When we receive a complaint, we aim to resolve your issues fairly and promptly. Where possible we will endeavour to resolve your issues as soon as reasonably possible. If we need more time to investigate your complaint, we will send you an acknowledgement letter and we will keep you updated on our progress throughout our investigation.

If we have not been able to resolve your complaint to your satisfaction once we have sent our final decision, or you would prefer independent advice, you may be entitled to refer your complaint to a local ombudsman service for investigation. Please see your terms and conditions for further information.

Disputed Transactions

It is recommended that you check your transaction history and Card balance at least once a fortnight. You can do this online, once you have registered your Card on ‘My Account’.

If you have a query about a transaction on your State Bank Multi-Currency Foreign Travel Card, please call the 24 hour Card Services team immediately (and in any event within thirty (30) days of the transaction debit date). They will be happy to check your Card and confirm the transaction details for you.

If there is a transaction which is not correct, our Card Services team can dispute this on your behalf. You will need to complete a dispute form and send it to [email protected]. You will need the latest version of the free Adobe Acrobat reader to view this form. If you do not have Adobe Acrobat reader installed on your computer, please click here to download it.

Download the dispute form  

Please help Card Services to assist you by providing as much information as you can. You will receive a response within ten (10) working days of receipt of your query.

For a PIN reminder, to check your balance, or for any questions about your State Bank Multi-Currency Foreign Travel Card, you can call Card Services at any time.

You can also log on to ' My Account ' if you wish to:

• Check your balance(s)
• View your transaction history
• Edit your personal details
• Suspend/unsuspend card
• help with forgotten usernames and/or passwords for 'My Account'

Lost, Stolen or Damaged Cards

If your State Bank Multi-Currency Foreign Travel Card is lost, stolen or damaged, reporting this to Card Services immediately, so they can cancel the Card, will help protect the funds on the Card.

The dedicated Card Services team is on hand to help, 24 hours a day, seven days a week. If your Card goes missing, call Card Services straightaway and they will cancel it, in order to help protect your funds (subject to full compliance with the terms and conditions). The Card Services team can then make appropriate arrangements to minimise the impact on your trip, including emergency cash replacement up to the available balance on your Card (subject to availability in the relevant location).

If you notice any transactions on your State Bank Multi-Currency Foreign Travel Card that are incorrect or that you don’t recognise, please call the 24 hour Card Services helpline immediately. In addition, if you believe your PIN(s) or any other security information may have been compromised, please call Card Services.

Additional Card

In case you lose your State Bank Multi-Currency Foreign Travel Card and you have purchased an additional Card, linked to the same funds, you can still access your funds using the other Card, without having to wait for a replacement Card. Please be aware that you must still call Card Services immediately, so that they can block the lost, stolen or damaged Card.

If both your State Bank Multi-Currency Foreign Travel Cards are lost, stolen or damaged, Card Services can arrange for a replacement Card, and, if necessary, start the procedure for disputing unauthorised transactions. In an emergency situation, they may arrange for funds, up to the available balance on your Card, to be sent to you, via a global money transfer network, free of charge (subject to availability in the relevant location).

If you have any general queries, or want to pass on any comments about using your Card, please get in touch at [email protected], or via fax +44 (0) 208 610 4819.

State Bank Multi-currency Foreign Travel Card is issued by State Bank of India, pursuant to license by Mastercard Asia/Pacific Pte. Ltd. Mastercard is a registered trademark of Mastercard International Incorporated.

• Get In Touch

Manage your account on the go with the SBI Card Mobile App

• New User? Register Now
• Track Application
• Investor Relations
• Analyst Investor Meeting
• Annual Report
• Business Presentations
• Financial Results
• General Meeting Information
• Investor Contact Points
• Other Disclosures
• Policies and Codes
• Corporate Announcements

You are just an SMS away from your account details

Send the SMS from your registered mobile number

Send an SMS to 5676791

With Simply SMS service, you can get the details of your SBI Card account on your registered mobile number.

• You can start using Simply SMS service by sending an SMS to 5676791 from your registered mobile phone
• Balance enquiry
• Available credit and cash limit
• Block lost or stolen cards
• Last payment status
• Reward points summary
• Subscribe to e-statements
• Request for Duplicate statement

Get your account information

Q 1. what is simply sms.

The Simply SMS facility lets you receive information related to your SBI Credit Card or TATA Card in an SMS. You only need to SMS KEYWORD (specified for your query) XXXX (where XXXX = Last 4 digits of your SBI or Tata Card number) to the short-code 5676791 from your registered mobile number.

Q 2. What are the kinds of services I can avail through the Simply SMS?

The services that you can avail through Simply SMS are listed below, along with the keywords you need to use.

• Balance enquiry: SMS BAL XXXX
• Available credit and cash limit: SMS AVAIL XXXX
• Block lost or stolen card: SMS BLOCK XXXX
• Reward point summary: SMS REWARD XXXX
• Last payment status: SMS PAYMENT XXXX
• Request for duplicate statement (last 6 statements): SMS DSTMT XXXX MM, where MM is the month for which you need the duplicate statement. E.g. if you need statement for the month of March and last four digits of your card are 1234, you will send an SMS- DSTMT 1234 03 to 5676791
• Subscribe to E-statement: SMS ESTMT XXXX
• Request for One Time Password (OTP) for IVR or mobile transactions: SMS OTP XXXX
• To know the services available on Simply SMS and their respective keywords: SMS HELP

Here, XXXX refers to the last 4 digits of your SBI or Tata Card number.

Please note, for every SMS request that you send to 5676791, there is a premium charge applicable. This amount goes to your telephone operator and the SMS provider. SBI Card or Tata Card does not charge you anything for this service. Please check with your operator to know more about the charges levied for this service.

View all FAQs

Other Easy Access Channels options

• '+citiesDetail[i].name+'

You are being re-directed to a third party site. Please acknowledge the disclaimer before proceeding further.

You are about to access a site, the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through it, is not warranted by SBICPSL and shall be solely be construed to be set forth by the third party.

You will access this site solely for the payment of your bills and you acknowledge that any reliance on any opinion, advice, statement, memorandum, or information available on the site shall be at your sole risk and consequences.

SBICPSL and its affiliates, subsidiaries, employees, officers, directors and agents, expressly disclaim any liability for any deficiency in the services of the service provider whose site you are about to access. Neither SBICPSL nor any of its affiliates nor their directors, officers and employees will be liable to or have any responsibility of any kind for any loss that you incur in the event of any deficiency in the services of the service provider, failure or disruption of the site of the service provider, or resulting from the act or omission of any other party involved in making this site or the data contained therein available to you, or from any other cause relating to your access to, inability to access, or use of the site or these materials in accordance thereto SBICSPL and all its related parties described hereinabove stand indemnified from all proceedings or matters arising thereto.

• OTP has been introduced for making e-com transactions through INR Prepaid Cards. The OTP will be received on customer registered mobile number.
• The daily transaction limit on SBFTC are displayed on the first page after the Customer Login into the Prepaid portal
• Gift Card Issuance Charges waived till 31.03.2018
• EZ-PAY/IMPREST/SMART PAYOUT/XPRESS MONEY CARDS are enabled for cash withdrawls from NON SBI ATMs Charges Rs.20 for each cash withdrawls and
• Rs 9 for Balance enquiry
• *Gift Card issuance charges are waived since beginning of launching the product, currently waived till 31-03-2016, waiver is proposed to be continued till 31.12.2017.
• & **Nil load/reload charges are applicable through CINB/INB.

State Bank Noida Metro Card

Gift ulimited choices to your loved ones

State Bank of India and Noida Metro Rail Corporation (NMRC) Ltd. introduces to you CITY1 Card. State Bank NMRC CITY1 Card, is a contactless dual interface (EMV chip based) prepaid card with stored value functionality for providing a safe, secure and seamless way of payment. Apart from a simple way to pay fares in the Noida – Greater Noida Metro, this card offers extended usage in Noida Metro buses as well. Compartmentalization of amount for different utilities such as transit amongst others is a unique feature of this State Bank NMRC CITY1 Card, which can be used for purchase of tickets or loading of passes for metro as well as buses, using the store value of the card.

• Cashless travels in Noida-Greater Noida Metro.
• Purchase tickets and store passes for your Metro travel needs.
• Purchase tickets for the Noida buses using the same card.
• Chip-protection to ensure better security for your card.
• Easy to use Tap-and-Pay functionality
• Fees and Charges
• Personalised Cards
• Documentation

Frequently Asked Questions (FAQs)

Q. What is SBI NMRC CITY1 Card?  

Ans. . This is a State Bank of India and Noida Metro Rail Corporation (NMRC) Ltd. co-branded prepaid card having a contactless dual interface (EMV chip) with stored value functionality for making Tap-and-go payments at Noida Metro Stations and City Buses. 

Q. How can I get the SBI NMRC CITY1 Card? What are the applicable charges?

Ans. . To get the SBI NMRC CITY1 card you just have to follow the below mentioned simple steps:

1. Visit your nearest Noida Metro station and request for the SBI NMRC CITY1 Card at the counter

2. Fill your details in the simple application form (available in Hindi as well as English) and submit it to the operator.

3. After the operator has entered the details, an OTP will be generated and sent to your registered mobile number.

4. Share the OTP for validation, Pay the card issuance fee and top-up amount to load balance on the card for usage.

Applicable charges for the SBI NMRC CITY1 Card would be as mentioned below:

Q.  What are the documents required for getting the card issued? 

Ans. . For getting the card issued, you are mandatorily required to visit your nearest metro station with one of the following OVDs (Officially Valid Documents):

i. Passport Number 

ii. Voter ID

iii. Driving License Number 

iv. NREGA Job card

v. Letter issued by the National Population Register containing details of Name, Address, or Any other document as notified by the central government in consultation with the Regulator

                        Note:  Customer can voluntary submit his/ her Aadhaar Card number" for getting the card issued.

Q. How can I use my SBI NMRC CITY1 Card at Noida metro stations?

Ans. . CITY1 Card has a unique feature with Stored Value balance which can be used at Metro as well as Buses. Transactions in off-line mode are executed from the Stored Value balance in the card. Step-by-step procedure to be followed for using CITY1 Card for Metro rides is as below:

1. Visit your nearest Noida Metro Station. Tap the card at the entry gate and as the gate opens, proceed to the platform for boarding the metro.

2. After completing the journey, tap the card again at the exit gate of destination station.

3. The fare amount for the journey undertaken will be debited from the stored value balance on the card

4. Also, passes can be loaded on the specified service area onto the card and can be used for metro rides as above. While travelling by using a pass, the fare amount for the journey will not be deducted as long as the pass is valid, as the value of pass is recovered upfront

Q. How do I check the balance available on my Metro Card?

Ans.  Visit your nearest Noida Metro Station and tap your CITY1 card on the Ticket Readers (TRs) installed at every stations. Information regarding the card balance and the last five transactions will be displayed on the screen.     

Q. How can I top-up my card? What is the Maximum and Minimum limit for topping up of card?

Ans. . You can reload the balance on your SBI NMRC CITY1 Card through one of the following modes of top-up:

i. At Noida Metro Stations: You can recharge your card by paying in cash or by using credit/debit cards at any of the Noida Metro Stations. 

ii. Through Online Channel: You can also recharge your card online by visiting the customer portal at transit.onlinesbi.com . Visit the nearest Noida Metro station and tap your CITY1 card on the Ticket Readers (TRs) installed at every stations. Information regarding the card balance and the last five transactions will be displayed on the screen. Please note that the top-up done through online payment gateway channel will be updated on the card as and when the card comes into contact with the Ticket Reader. 

Applicable charges for the topping up of card would be as mentioned below:

Q. What is threshold limit for balance on the card?

Ans. .  The threshold limit for balance on the card is a maximum of ₹ 2000 (Rupees Two Thousand Only)

Q. What should I do if my card is Stolen, Lost or Damaged?

Ans. . If your card is lost, stolen or damaged, please follow the below mentioned steps:

i. Report the information immediately at TOM Counter/Customer Portal( click here ) or SBI Contact Centre 1800 1234 / 1800 2100 (toll free) to report the loss of card

ii. The contact center executive will ask for identification details, e.g. Card Number, Mobile Number, date of birth, etc. On receipt of the information, your card will be blocked to ensure that it is not being used fraudulently by any unauthorized person. A ticket number will be sent to your registered mobile number after blocking of the card.

iii. Visit your nearest Noida metro station for Card Replacement and submit a simple request letter for the same. After ensuring that your previous card has been blocked, a fresh replacement card will be issued to you.  

Q. Where should I contact in case of any Issues or grievances related to my CITY1 Card?

Ans. You may call our 24X7 Customer Care on 1800-1234 or 1800-2100 in case of any grievances. Alternatively, you can also raise complaint on cms.onlinesbi.com (Under customer-type 'Metro Card Holders').

Maximum amount of issue

₹ 2000

Reloadable any number of times.

This card is reloadable

Free balance enquiry and view / download details of transactions through https://transit.onlinesbi.com

A 24 x 7 call centre ( +91 18001234) to provide information and hot-list (block) the card in case of loss / misplacement.