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How to Become a Tour Guide in South Africa (2024)

  • by David Smith
  • February 13, 2024 February 13, 2024

If you’re passionate about sharing the beauty, culture, and history of South Africa with travelers from around the world, a career as a Tour Guide may be your calling. In this article, we will explore the path to becoming a Tour Guide, including the requirements, training institutions, job opportunities, job description, earning potential, and the crucial role Tour Guides play in showcasing the splendor of South Africa. So, let’s embark on this journey to discover how you can become a Tour Guide in South Africa.

Requirements to Become a Tour Guide in South Africa

Becoming a Tour Guide involves a blend of knowledge, skills, and personal qualities. Let’s delve into the detailed requirements for aspiring Tour Guides in South Africa:

1. Passion for South Africa

  • Love for the Country: To be an effective Tour Guide, you must have a deep passion for South Africa. This includes a genuine interest in its history, culture, geography, and natural beauty.

2. Knowledge

  • Educational Background: While a formal degree is not always required, having a background in fields like Tourism, Geography, History, or Anthropology can be advantageous. These disciplines provide a strong foundation of knowledge that enhances your abilities as a Tour Guide.
  • Local Knowledge: In-depth knowledge of the specific region or area you’ll be guiding in is crucial. You should be well-versed in local history, landmarks, wildlife, and customs.

3. Language Skills

  • Communication Skills: Effective communication is a cornerstone of being a Tour Guide. Proficiency in multiple languages, including English, is a significant asset as it allows you to cater to a broader range of tourists.

4. Licensing and Certification

  • Tour Guide License: In South Africa, it’s mandatory to obtain a Tour Guide license from the Department of Tourism. This involves passing a written examination and, in some cases, a practical assessment. The license demonstrates your competence and ensures you comply with legal requirements.

5. People Skills

  • Interpersonal Skills: Tour Guides must be friendly, approachable, and able to connect with people from diverse backgrounds. Being a good listener and adapting to the needs of your guests is vital.

6. Safety and First Aid

  • Safety Training: Having a basic understanding of first aid and safety procedures is essential. Tour Guides should be prepared to handle emergencies and ensure the well-being of their guests.

7. Problem-Solving Skills

  • Adaptability: Tours don’t always go as planned. Being able to think on your feet, adapt to changing situations, and solve problems efficiently is a valuable skill for Tour Guides.

8. Professionalism

  • Professional Conduct: Tour Guides represent the country and the tourism industry. Maintaining professionalism, including punctuality and adherence to ethical standards, is imperative.

Best Institutions to Train as a Tour Guide in South Africa

While formal education is not always mandatory to become a Tour Guide, enrolling in training programs can significantly enhance your knowledge and skills. Here are some institutions in South Africa known for their tourism and guiding programs:

1. Cape Town Tourism Guide Training

Cape Town Tourism offers a comprehensive guide training program that covers various aspects of tour guiding. The training includes classroom instruction and practical experience.

2. University of Cape Town – Centre for Extra-Mural Studies

UCT offers a short course in Cultural and Heritage Tourism Management. This course provides insights into the cultural and heritage aspects of tour guiding.

3. South African Tourism Institute (SATI)

SATI offers accredited training programs for aspiring Tour Guides. These programs cover topics such as guiding techniques, cultural sensitivity, and safety protocols.

4. National Department of Tourism

The National Department of Tourism offers the Tourist Guiding NQF Level 4 qualification. This program is essential for obtaining a Tour Guide license.

It’s essential to research and choose the training program that aligns with your career goals and provides the necessary certification to become a licensed Tour Guide in South Africa.

Job Opportunities for a Tour Guide in South Africa

Tour Guides in South Africa have various job opportunities in a thriving tourism industry. Here are some key prospects for Tour Guides:

1. Tour Companies

Many tour companies hire Tour Guides to lead group tours, ranging from cultural and historical tours to wildlife safaris. These companies operate both domestically and internationally.

2. National Parks and Reserves

South Africa boasts an array of national parks and game reserves. Tour Guides are needed to lead safari tours, educate visitors about wildlife, and ensure their safety.

3. Cultural and Heritage Sites

Cultural and heritage sites, such as museums, historical landmarks, and cultural villages, hire Tour Guides to provide insights into South Africa’s rich history and traditions.

4. Adventure Tourism

For the adventurous Tour Guides, opportunities exist in adventure tourism, which includes activities like hiking, kayaking, and rock climbing. You’d be responsible for guiding and ensuring the safety of participants.

5. Self-Employment

Some Tour Guides opt for self-employment and offer private tours or customized experiences to tourists. This allows for more flexibility and creativity in guiding.

6. Educational Institutions

Universities and colleges may employ Tour Guides for educational tours, field trips, or to teach tourism-related courses.

7. Cruise Ships

If you enjoy traveling, consider becoming a Tour Guide on cruise ships. You’d accompany passengers on land excursions at various ports of call.

Tour Guide Job Description in South Africa

To gain a deeper understanding of what a Tour Guide does, let’s explore a detailed job description:

Tour Guides:

  • Tour Planning: Design and plan tours, taking into account the interests and preferences of the tourists. This includes selecting destinations, creating itineraries, and arranging transportation.
  • Information Sharing: Provide historical, cultural, and geographical information about the tour’s destinations. Share insights and stories to make the tour engaging and educational.
  • Guest Engagement: Interact with tourists, answer questions, and ensure they have a memorable and enjoyable experience. Create a friendly and welcoming atmosphere.
  • Safety: Prioritize the safety and well-being of tourists. Be prepared to handle emergencies and provide first aid if necessary.
  • Logistics: Manage logistics such as transportation, tickets, and entry fees. Ensure that the tour runs smoothly and that all arrangements are in order.
  • Adaptability: Be flexible and adaptable to changes in the tour schedule or unexpected circumstances. Problem-solving skills are crucial in addressing challenges.
  • Cultural Sensitivity: Be respectful and sensitive to the cultures and customs of both tourists and the local communities you visit.
  • Environmental Responsibility: Promote responsible tourism practices, such as minimizing environmental impact and preserving natural habitats.

Tour Guides play a vital role in enhancing tourists’ experiences, fostering cultural understanding, and promoting South Africa as a tourist destination.

How Much Does a Tour Guide Earn in South Africa?

The earning potential of a Tour Guide in South Africa can vary widely depending on factors such as experience, location, specialization, and the type of tours conducted. Here’s a general overview of the income you can expect:

  • Entry-Level: Entry-level Tour Guides may earn an average of R60,000 to R100,000 per year. Starting salaries can be modest, but they often increase with experience.
  • Mid-Career: Experienced Tour Guides can earn between R100,000 and R300,000 annually. Those with specialized knowledge or language proficiency may command higher salaries.
  • Specialized Guides: Tour Guides who specialize in areas such as wildlife or adventure tours can earn even higher incomes, especially if they work for prestigious companies or offer private tours.
  • Location Impact: Earnings can vary based on the location of work, with tourist hotspots and major cities typically offering higher pay due to increased demand.
  • Seasonal Variation: Income may fluctuate seasonally, with peak tourist seasons generally resulting in higher earnings.

It’s important to note that many Tour Guides rely on tips and gratuities, which can significantly supplement their income, especially during peak tourist seasons.

The Importance of a Tour Guide in South Africa

Tour Guides play a crucial role in South Africa’s tourism industry and contribute to the country’s economic growth and cultural exchange in several ways:

1. Cultural Exchange

Tour Guides facilitate cultural exchange by sharing the history, traditions, and stories of South Africa with tourists from around the world. They foster understanding and appreciation of the country’s diverse cultures.

2. Economic Contribution

Tourism is a significant driver of South Africa’s economy. Tour Guides help generate revenue by attracting tourists, leading tours, and promoting local businesses.

3. Education

Tour Guides provide educational experiences by imparting knowledge about wildlife, history, and geography. They enhance tourists’ understanding of the places they visit.

4. Environmental Awareness

Many Tour Guides promote eco-tourism and environmental conservation. They educate tourists about the importance of preserving South Africa’s natural beauty and wildlife.

5. Job Creation

The tourism industry in South Africa creates numerous job opportunities, including employment for Tour Guides. This contributes to reducing unemployment rates in the country.

6. Promotion of Local Businesses

Tour Guides often recommend local restaurants, shops, and artisans to tourists, supporting small businesses and boosting the local economy.

Tour Guides serve as ambassadors for South Africa, promoting its beauty, culture, and heritage to the world.

5 FAQs about Becoming a Tour Guide in South Africa

Let’s address some frequently asked questions about pursuing a career as a Tour Guide in South Africa:

Q1: How do I obtain a Tour Guide license in South Africa?

To obtain a Tour Guide license in South Africa, you must meet the requirements set by the Department of Tourism, including passing a written examination and, in some cases, a practical assessment. Details on the application process can be obtained from the Department of Tourism.

Q2: Can I specialize in a particular type of tour, such as wildlife or adventure tours?

Yes, many Tour Guides specialize in specific types of tours based on their interests and expertise. Specialization can lead to higher earning potential, as specialized tours often command higher fees.

Q3: Do I need to have my transportation for guiding tours?

Not necessarily. Many Tour Guides work for tour companies or agencies that provide transportation for group tours. However, having your vehicle can be an advantage if you plan to offer private tours or operate independently.

Q4: Are there opportunities for Tour Guides to work internationally?

Yes, experienced Tour Guides may have the opportunity to work as guides in other countries or for international tour companies. Language proficiency and knowledge of specific regions or cultures can be beneficial for international opportunities.

Q5: How can I enhance my language skills as a Tour Guide?

To enhance your language skills, consider taking language courses or classes. Practicing with native speakers and immersing yourself in the language and culture can also be valuable.

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Becoming a Tour Guide in South Africa is a rewarding and exciting career path that allows you to share the beauty and diversity of this remarkable country with travelers from around the world. Whether you’re guiding visitors through the cultural treasures of a city, the wilderness of a game reserve, or the historical sites of South Africa, your role as a Tour Guide is integral to the tourism industry. By meeting the requirements, gaining local knowledge, and continuously improving your skills, you can embark on a fulfilling career that not only showcases South Africa’s splendor but also contributes to its economic growth and cultural exchange.

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becoming a tour guide in south africa

  Tourist Guiding

Tourist guiding is a critical component of the tourism value chain. They play an essential role in ensuring repeat tourist visitation to South Africa through creating memorable experiences and subsequently, a positive image of our country. For more information on tourist guiding, click on the links below:​

  • Information on becoming a tourist guide
  • Finding a registered tourist guide in South Africa
  • Tourist Guide Language Training ​ ​ ​
  • Online Lecture Series for tourist guides
  • Business information (tax compliance, business registration and contract management etc)  
  • Various domestic topics including stargazing, natural wonders, history and geological heritage   ​
  • World Federation of Tourist Guide Association​  

For assistance, please email: [email protected]

Ms Mmaditonki Setwaba

National Registrar of Tourist Guides Ms Mmaditonki Setwaba Telephone: +27 (0) 12 444 6​312/6311 E-mail: [email protected]

_____________________________________________________________​

  • ​Tourism Celebrates the Tourist Guiding Profession in the Northern Cape Province ​ ​

​​​​​ ​ ​ ​ ​ ​ ​

2024/2025

How To Become A Tour Guide In South Africa

Tour guides, or tourist guides, are members of the hospitality and travel industry who show visitors around places of interest. Tour guides may lead groups or individuals through historical sites, museums, geographic destinations and on outdoor excursions.

Who is a Tourist Guide?

Any person who, for monetary or other rewards, accompanies people who are travelling through or visiting any place within a country, and who furnishes those people with information or comments concerning a place or objects visited is defined as Tourist Guide.

Is a tour guide a good job?

The path on how to become a Tour Guide and its workloads may be a bit challenging, but being a Tour Guide is a really great job. You get to go to places either you’ve always loved going to on vacation or have never been before.

How do I become a private tour guide?

Generally speaking, you can usually become a private tour guide by obtaining a license, after which you can either join a local tour company or work independently. Some tour guides take visitors on specialized walking tours that explore different aspects of a travel destination.

Categories of Tourist Guides

There are three categories of tourist guides:

Site Guides  – these tourist guides have attained the minimum qualification in order to guide in a “limited geographical area” i.e. Hiking in the Drakensberg, visiting the Natal Battlefields,  taking a day tour of Cape Town, visiting Soweto;

Provincial Guides  – are qualified to take tourists around an entire province i.e. Limpopo or Gauteng;

National Guides  – are permitted to conduct tours around South Africa, crossing all provincial boundaries. These guides would accompany people taking a comprehensive tour of South Africa, say, by coach.

Classification of Tourist  Guides

Adventure Guides  – conduct a guided adventure experience e.g. rock climbing, paddling, abseiling, etc.

Nature Guides  – conduct a guided nature experience in areas such as  Game Reserves, National Parks, nature conservation areas, trails, and the like.

Cultural Guides  – conduct a guided cultural experience in a limited geographical area such as a  museum, community, wine farm, town or city.

Qualifications

Qualifications for tourist guides are governed by the National Qualifications Framework (NQF).

There are only two qualifications registered on the NQF:

National Certificate in Tourism: Guiding (NQF2)

National Certificate in Tourism: Guiding (NQF4)

Tourist Guiding Training and Assessors

All tourist guide trainers and assessors have to be accredited by CATHSSETA to be able to train according to the nationally recognized standards and qualifications network.

Assessors cannot issue certificates as they have to be working for/with an accredited training provider who will then issue certificates from CATHSSETA, upon completion of the assessment. The duration of the course, course content, dates and time of training, and the fee structure are determined by each training provider.

The guiding qualifications are made up of a collection of unit standards or building blocks.

Each unit standard represents knowledge that a person must have, specific to his profession. These unit standards were devised in close consultation with tourist guides and other stakeholders. Each guide will be assessed against these standards.

How to Find Work as a Tourist Guide in South Africa

Becoming qualified as a registered tourist guide is just the start. To find work, you’ll need to market yourself to tour operators and other employers. Of course, your contact details will appear in the National Database and relevant provincial tourist guide association websites (many of which you will have to join and pay annual membership fees).

However, the best way to be found by Tour Operators and contracted for work is by downloading the Recruit A Guide App and creating your profile and video CV on recruitaguide.co.za. Employers want to know “who” you are and not just “what” you do, which is what your video CV helps them to see.

What qualifications do you need to be a tour guide In South Africa?

You’ll need:

customer service skills.

excellent verbal communication skills.

patience and the ability to remain calm in stressful situations.

to be flexible and open to change.

sensitivity and understanding.

an interest and knowledge of history.

a good memory.

knowledge of English language.

Where can I study tour guide in South Africa?

Tourist Guide Institute offers both full time and online courses to individuals who want to become registered tour guides and/or tour operators in South Africa.

Is a tour guide a good job In South Africa?

How do i become a private tour guide in south africa, is it hard to be a tour guide.

Tour guides have a difficult job. If you like to tour the cities you visit, to see historical landmarks in addition to local hotspots and more, it may be a good idea for you to go on a guided tour. It can be difficult to figure out how to schedule in everything you want to see when you’re new to an area.

How do I start a tour guide business in South Africa?

Documents a tour guide needs to operate legally are:

certificate of a first aid course.

a copy of your work permit if you are not a South Africa citizen.

certified copies of your qualifications.

current registration details of tourism associations you’re linked with.

How much does a field guide earn in South Africa?

Entry level guides can expect salaries between R4,000.00 – R7,000.00 a month. This is all dependant on what lodge you will work for, the size, the star grading, the rates, the area and the occupancy. You will also have the opportunity to earn tips.

How much does a tourism manager earn in South Africa?

The average salary for a South African Tourism Administrator is ±R800,000.00 annually. Salaries are higher when candidates pursue Masters-level qualifications in the government sector, in tourism planning and development.

How much does a tourism manager earn in South Africa per month?

The stats on SA tourist job salaries

For their dedication and hard work, hotel managers earn up to R235,429 per month.

What is a benefit of being a tour guide?

A professional tour guide will help keep you safe when undertaking adventure activities such as safari trips, mountain climbing, trekking, scuba diving and whitewater rafting. The guide is familiar with the terrain and local weather conditions and aware of danger zones, and many guides are trained in first aid.

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Guides and interpreters

Knowledgeable   South African guides and interpreters   represent a vital link between visitors and their experience of South Africa and its  many tourist attractions.  

Because of this,   guides in South Africa   are required to undergo a process of qualification and registration.  

Training is undertaken by a number of institutions accredited by Tourism, Hospitality & Sport Education and Training Authority (THETA), while registration is through the provincial tourism department concerned.  Tour guide registration  must be renewed every 2 years.     Registered guides are issued with identity cards and badges which must be worn at all times when conducting tours.  They must also adhere to a c ode of c onduct and e thics, and must have a certificate in first aid.  

South African guides   specialise in various categories including nature (wildlife, wild flower and wetland guiding); culture (heritage sites, rock art and archaeology); and adventure (abseiling, paragliding and river rafting).  Other specialities include sport guiding and professional hunting.     Within these categories guides can qualify at 3 levels - site (for a specific site/attraction only); provincial (for a specific provi n ce only) ;   or national.  

Many local guides are also fluent in foreign languages, allowing them to effectively double as  i nterpreters in South Africa.   There are a number of tour guide support websites available that allow you to locate registered guides fluent in specific languages, making your South African experience that much better!  

W W ho to contact  

Contact the local tourism information office in your area for a list of registered tour guides. These guides can be identified by their accreditation badge. Alternatively, at specific sites or attractions, contact the visitors’ information office for a guide accredited to take you around that specific site.   

Useful links  

  • Gauteng Guides Association  
  • Cape Tourist Guides Association  
  • KwaZulu-Natal Tourist Guides  
  • Durban Tourist Guides Association  

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becoming a tour guide in south africa

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Tourism Tattler

How to Become a Tourist Guide in South Africa

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Tourist guides in South Africa are some of the most important people in the travel trade. They interact on a personal level daily with tourists, and a good tourist guide can make a holiday visit really memorable.  In this article, we investigate how to become a tourist guide in South Africa, what it takes to become a good tourist guide, resources for knowledge growth, and how and where to find work.

Table of Contents

Note: Some of the information provided in this article may be affected by updates to the Tourism Amendment Bill 2019 .

Who is a Tourist Guide?

Any person who, for monetary or other rewards, accompanies people who are travelling through or visiting any place within a country, and who furnishes those people with information or comments concerning a place or objects visited is defined as Tourist Guide. Many tourist guides may also wish to run their own tour operations in which they are both tour guide and tour operator.

Categories of Tourist Guides

There are three categories of tourist guides:

  • Site Guides – these tourist guides have attained the minimum qualification in order to guide in a “limited geographical area” i.e. Hiking in the Drakensberg, visiting the Natal Battlefields,  taking a day tour of Cape Town, visiting Soweto;
  • Provincial Guides – are qualified to take tourists around an entire province i.e. Limpopo or Gauteng;
  • National Guides – are permitted to conduct tours around South Africa, crossing all provincial boundaries. These guides would accompany people taking a comprehensive tour of South Africa, say, by coach.

Classification of Tourist  Guides

  • Adventure Guides – conduct a guided adventure experience e.g. rock climbing, paddling, abseiling, etc.
  • Nature Guides – conduct a guided nature experience in areas such as  Game Reserves, National Parks, nature conservation areas, trails, and the like.
  • Cultural Guides – conduct a guided cultural experience in a limited geographical area such as a  museum, community, wine farm, town or city.

Qualifications

Qualifications for tourist guides are governed by the National Qualifications Framework (NQF).

There are only two qualifications registered on the NQF:

  • National Certificate in Tourism: Guiding (NQF2)
  • National Certificate in Tourism: Guiding (NQF4)

Note that a new NQF 4 qualification has recently been registered and this replaces the 20155 qualifications.

Several unit standards, within the different areas of specialisation, have been clustered together to form skills programmes addressing areas of specialization, and aimed at persons wishing only to complete the specialized minimum area of learning required to guide.

These skills programmes are registered by CATHSSETA (The Culture Arts, Tourism, Hospitality and Sports Sector Education and Training Authority )for certification purposes. The applicable unit standards are registered on the NQF.  In order to register as a site guide specialising in culture, nature, or adventure guiding you need different combinations of unit standards.  These rules of combination can be accessed on the CATHSSETA website, at www.cathsseta.org.za .

To register as a provincial or national guide you need, as a minimum, qualification at NQF level 4 plus the required unit standard for your area of specialization – You can also view these on the CATHSSETA website as given above. Note that the requirements for guide registration, including what learning programmes or courses are needed for which category of guiding, is the competence of the Provincial Registrars of Tourist Guides.

Tourist Guiding Training and Assessors

All tourist guide trainers and assessors have to be accredited by CATHSSETA to be able to train according to the nationally recognized standards and qualifications network.

Assessors cannot issue certificates as they have to be working for/with an accredited training provider who will then issue certificates from CATHSSETA, upon completion of the assessment. The duration of the course, course content, dates and time of training, and the fee structure are determined by each training provider.

The guiding qualifications are made up of a collection of unit standards or building blocks. Each unit standard represents knowledge that a person must have, specific to his profession. These unit standards were devised in close consultation with tourist guides and other stakeholders. Each guide will be assessed against these standards.

Tourist guides are free to choose any training provider or assessor to work with. Details of accredited tourist guide training providers and assessors are available on the CATHSSETA website at www.cathsseta.org.za or can be obtained by calling their offices on 011 217 0600 or sending an email to [email protected] .

Recognition of prior learning (RPL) is the type of assessment used for those who have been working as unregistered guides in the past as it takes into account all the qualifications, work experiences, life skills etc. for a particular guide and fits these into the current NQF for guiding. The assessor may point out the areas/unit standards to which extra attention needs to be given. Once the tourist guide has completed this a meeting with the assessor will need to be arranged in order to complete the assessment.

The Registration Process

No tourist guide may work without being registered.

According to the Tourism Second Amendment Act no 70 of 2000, any person who wishes to be registered as a tourist guide must apply to the relevant Provincial Registrar (refer to the list at end of this article) .

In order to be registered as a tourist guide in South Africa, a person must meet the following minimum requirements:

  • be a South African citizen or be in possession of a valid work permit;
  • must have undergone training with a  CATHSSETA -accredited training provider or any other accredited institution which offers programmes recognized by  SAQA ;
  • be in possession of a valid first aid certificate from an institution recognized by the Department of Labour;
  • pay a registration fee of R240 (Renewable every 3 years)
  • submit 4 passport-size photos;
  • must submit a completed and signed a registration form and the code of conduct and ethics upon registration.

Proof of Registration

The old SATOUR badges and ID cards became null and void on 31 May 2002. Registered tourist guides are now identified by new ID cards which all tourist guides are required to have in their possession whilst guiding.

Tourist Guide Badge South Africa

Official tourist guide badges must also be worn whilst guiding. The Provincial Registrar will issue badges and ID cards to new guides only once their application for registering as a tourist guide has been approved.

Tourist Guide Identification Card

The ID cards indicate the category of guiding, the regions for which the tourist guide was found competent to guide, as well as specialities that the guide might possess.  The ID cards are very important because the various policing authorities will request tourist guides to produce these during tourist guide spot checks conducted at various parts of South Africa to identify illegal/unregistered tourist guides.

Renewal of Registration

Any person registered as a tourist guide, may before the end of the period for which he/she is registered, apply to the Provincial Registrar for renewal of his or her registration and his/her registration shall, upon submission of application forms and other documents and the payment of R240, be renewed. For a full list of Provincial Registrars refer to the table at the end of this article.

Non-compliance

Failure of a tourist guide to complete the NDT registration and CATHSSETA accreditation process but continuing to guide will result in that tourist guide being liable for prosecution. Fines of up to R1 000 can be imposed on illegal guides. Operators found to be using illegal guides can be fined amounts up to R10 000. The process for lodging complaints about unregistered/illegal guides as well as registered/legal guides are outlined in the Second Tourism Amendment Act, 2000. Copies of these can be obtained from NDT offices or from any of the Provincial Registrars’ offices.

Tourist Guide Code of Ethics

A Professional Tourist Guide must conform to the Tourist Guide Code of Ethics. The code states that a guide:

  • Shall be welcoming and demonstrate an enthusiasm for South Africa.
  • Shall at all times show a willingness to provide optimum support and quality service to all tourists, and will give tourists an opportunity to enjoy or visit the desired destination.
  • Shall in no way discriminate in rendering service to any tourist on any basis, e.g. race, gender, ethnicity, nationality, physical challenge, age, etc.
  • Shall be impartial, unbiased and positive, and represent South Africa objectively.
  • Shall be suitably dressed and presentable at all times.
  • Shall be punctual, reliable, honest, conscientious and tactful at all times.
  • Shall be a responsible driver, when driving as a guide.
  • Shall carry out the programme/itinerary of a tour to his/her best abilities and be loyal to the company/organization that he/she is representing.
  • Shall deal with conflict in a sensitive and responsible manner.
  • Shall report any incident of injury or death to a nearby tourist authority or a police station.
  • Shall be knowledgeable and shall assist tourists and not provide them with misleading information.
  • Shall in the event of not being familiar with, or being unable to provide the information requested by a tourist, consult with the appropriate authorities for assistance.
  • Shall at no time be under the influence of alcohol or a narcotic substance while on duty and shall refrain from administering any medication to a client without proper medical consultation.
  • Shall never solicit for clients or gratuities.
  • Shall be concerned at all times for the safety of the tourist.
  • Shall wear the appropriate tourist guide badge and will carry his/her registration card.
  • Shall treat all people, cultures and the environment with respect.

How to Find Work as a Tourist Guide in South Africa

Becoming qualified as a registered tourist guide is just the start. To find work, you’ll need to market yourself to tour operators and other employers. Of course, your contact details will appear in the National Database and relevant provincial tourist guide association websites (many of which you will have to join and pay annual membership fees).

RecruitaGuide App Screen

However, the best way to be found by Tour Operators and contracted for work is by  downloading  the RecruitAGuide App and creating your profile and video CV on  recruitaguide.co.za . Employers want to know “who” you are and not just “what” you do, which is what your video CV helps them to see. RecruitAGuide also gives YOU the choice to either actively apply for jobs through your job board, or create the perfect profile and let job offers come to you. And best of all, there are no costs involved!

GUIDE ASSOCIATION LINKS:

  • World Federation of Tourist Guide Associations
  • National Federation of Tourist Guides and Affiliations 
  • Cape Tourist Guides Association
  • Field Guides Association of Southern Africa
  • Gauteng Guides Association
  • KwaZulu-Natal Tourist Guides
  • Nelson Mandela Bay Tourist Guide Association
  • Battlefields Region Guides

Tourist guides are the ambassadors of South Africa’s tourism industry. They are often the first, and invariably the last, person that tourists come into contact with and are therefore responsible for creating lasting impressions and fond memories of the country.

This being the case, are tourist guides remunerated in accordance with their importance in the tourism value chain? Many tourist guides say that they are not, but some Tour Operators argue that a tourist guide’s remuneration should be in proportion to his or her knowledge, experience, qualifications and aptitude.

KNOWLEDGE RESOURCES FOR TOURIST GUIDES

How to become a south africa specialist.

As mentioned in the above conclusion, if you want to improve your earning potential, then it makes sense to increase your knowledge about the country’s tourism attractions. To help you with that, South African Tourism has created the SA Specialist website . This is an interactive online learning programme that will improve your knowledge of South Africa by providing you with the knowledge and skills to better ‘show & tell” (or sell) South Africa as a tourist destination.

SA Specialist website

The SA Specialist features include:

  • A free module-based online learning experience
  • Packed with info about South Africa and its attractions
  • Easy to use, with a user-friendly guide to help you along the way
  • Study in your own time, when it suits you.
  • On completion of the course/s, you will receive branded certificates and be able to use the name ‘SA Specialist’ or ‘South African Travel expert’, and market yourself as a specialist on South Africa.

There are two courses: SA Specialist: Essentials and SA Specialist: Experiences .

Practical Manual for Tourist Guides

front cover of the book 'Practical Manual for Tourist Guides'

First written in 1982, the content of this practical manual has been updated and revised by the author of this unique book, Luanne Grant. Readers will gain a wealth of knowledge as Luanne draws on her enormous experience to offer a variety of invaluable information for the next generation of tour guides, tour operators and people working or planning to work in related fields. This original, useful and practical book captures the essential ingredients of the art of being a host and ambassador for South Africa.

From day trips, to long trips; Bus and walking tours; Driver Tours; registrations and qualifications – Grant has called on her extensive Tour Industry knowledge, as well as a wide variety of highly experienced Tourist Guides; thus ensuring that the content, the tips, and the values result in both local and global tourists returning home and telling the world about their fantastic experience.

You may be a qualified guide. You’ve studied how to research, plan and lead a tour group around, but do you have the hands-on experience of all the diverse kinds of tours? Do you know how to deal with tourists in various locations and with different problems?  If your answer to these questions is “no” or “maybe”, then this book is for you. Even if your answer is “yes”, this book is still for you if you want to be an exceptional guide, professional, competent, and prepared for anything, with the tools to improve your voice and delivery.

List of South African Provincial Registrars’ Contact Details

Note: This was last updated on 13 May 2019 from information on the South African Department of Tourism website – Editor.

1. Limpopo Department of Economic Development, Environment and Tourism Registrar: Moses Ngobeni Tel: (015) 293 8510 Cell: 082 800 2666 Fax: (015) 291 1085 Postal: P/BAG X 9486, POLOKWANE, 0700 Email: [email protected]

2. Mpumalanga Mpumalanga Tourism and Parks Agency Registrar: Musa Mahlangu Tel: (013) 759 5487 Fax: 086 603 6766 Postal: P/BAG X 11338, NELSPRUIT, 1200 Email: [email protected]

3. Gauteng Gauteng Tourism Authority Registrar: Mbuyi Kona Tel:(011) 085 2101 Fax: 086 609 3941 Postal: P.O. BOX 155 Email: [email protected]

4. KwaZulu-Natal Department of Economic Development and Tourism Registrar: Peggy Dlamini Tel: (033) 264 9324 / 264 9323 Cell: 082 952 7575 Fax: (033) 264 9316 Physical Address: 217 Burger Street, Calder Street, PMB, 3201 Email: [email protected]

5. North West Department of Economic Development, Environment, Conservation and Tourism Registrar: Adv Makinde Tel: (018) 387 7883 / 387 7801 Cell: 082 674 1788 Fax: (018) 387 7886 / 387 7924 Postal: P/BAG X 15, MMABATHO,2735 Email: [email protected]

6. Eastern Cape Eastern Cape Parks and Tourism Agency Registrar: Mbulelo Siyo Tel: (043) 364 2570 Fax: (043) 701 9642 Postal: P.O. BOX 18373, QUIGNEY, 5211 Email: [email protected]

7. Western Cape Department of Economic Development and Tourism Registrar: Leigh Pollio Tel: (021) 483 8734 / 483 9130 Fax: (021) 483 2957 Postal: P.O. BOX 979, CAPE TOWN, 8000 Email: [email protected]

8. Northern Cape Department of Economic Development and Tourism Registrar: Andries Mokgele Tel: (053) 830 4875 / 830 4881 Cell: 084 689 7251 Fax: (053) 831 3530 Postal: P/BAG X 6102, KIMBERLEY,8300 Email: [email protected]

9. Free State Department of Economic Development, Tourism and Environmental Affairs Registrar: Mfundo Ngcangca (Acting) Tel: (051) 400 9598 Cell: 082 773 8275 Fax: (051) 400 9590 Postal: P/BAG X 20801, BLOEMFONTEIN, 9300 Email: [email protected]

10. National Department of Tourism Postal: P/BAG X424, PRETORIA, 0001 National Registrar: Morongoe Ramphele Tel: (012) 444 6552 Fax: (012) 444 7090 Email: [email protected]

Information compiled with acknowledgement to Adventure Qualifications Network and the South African Department of Tourism – Tourist Guiding.

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Privacy overview.

How To Become A Tour Guide In South Africa

Tour guides, or tourist guides, are members of the hospitality and travel industry who show visitors around places of interest. Tour guides may lead groups or individuals through historical sites, museums, geographic destinations and on outdoor excursions.

Who is a Tourist Guide?

Any person who, for monetary or other rewards, accompanies people who are travelling through or visiting any place within a country, and who furnishes those people with information or comments concerning a place or objects visited is defined as Tourist Guide.

Is a tour guide a good job?

The path on how to become a Tour Guide and its workloads may be a bit challenging, but being a Tour Guide is a really great job. You get to go to places either you’ve always loved going to on vacation or have never been before.

How do I become a private tour guide?

Generally speaking, you can usually become a private tour guide by obtaining a license, after which you can either join a local tour company or work independently. Some tour guides take visitors on specialized walking tours that explore different aspects of a travel destination.

Categories of Tourist Guides

There are three categories of tourist guides:

Site Guides  – these tourist guides have attained the minimum qualification in order to guide in a “limited geographical area” i.e. Hiking in the Drakensberg, visiting the Natal Battlefields,  taking a day tour of Cape Town, visiting Soweto;

Provincial Guides  – are qualified to take tourists around an entire province i.e. Limpopo or Gauteng;

National Guides  – are permitted to conduct tours around South Africa, crossing all provincial boundaries. These guides would accompany people taking a comprehensive tour of South Africa, say, by coach.

Classification of Tourist  Guides

Adventure Guides  – conduct a guided adventure experience e.g. rock climbing, paddling, abseiling, etc.

Nature Guides  – conduct a guided nature experience in areas such as  Game Reserves, National Parks, nature conservation areas, trails, and the like.

Cultural Guides  – conduct a guided cultural experience in a limited geographical area such as a  museum, community, wine farm, town or city.

Qualifications

Qualifications for tourist guides are governed by the National Qualifications Framework (NQF).

There are only two qualifications registered on the NQF:

National Certificate in Tourism: Guiding (NQF2)

National Certificate in Tourism: Guiding (NQF4)

Tourist Guiding Training and Assessors

All tourist guide trainers and assessors have to be accredited by CATHSSETA to be able to train according to the nationally recognized standards and qualifications network.

Assessors cannot issue certificates as they have to be working for/with an accredited training provider who will then issue certificates from CATHSSETA, upon completion of the assessment. The duration of the course, course content, dates and time of training, and the fee structure are determined by each training provider.

The guiding qualifications are made up of a collection of unit standards or building blocks.

Each unit standard represents knowledge that a person must have, specific to his profession. These unit standards were devised in close consultation with tourist guides and other stakeholders. Each guide will be assessed against these standards.

How to Find Work as a Tourist Guide in South Africa

Becoming qualified as a registered tourist guide is just the start. To find work, you’ll need to market yourself to tour operators and other employers. Of course, your contact details will appear in the National Database and relevant provincial tourist guide association websites (many of which you will have to join and pay annual membership fees).

However, the best way to be found by Tour Operators and contracted for work is by downloading the Recruit A Guide App and creating your profile and video CV on recruitaguide.co.za. Employers want to know “who” you are and not just “what” you do, which is what your video CV helps them to see.

What qualifications do you need to be a tour guide In South Africa?

You’ll need:

customer service skills.

excellent verbal communication skills.

patience and the ability to remain calm in stressful situations.

to be flexible and open to change.

sensitivity and understanding.

an interest and knowledge of history.

a good memory.

knowledge of English language.

Where can I study tour guide in South Africa?

Tourist Guide Institute offers both full time and online courses to individuals who want to become registered tour guides and/or tour operators in South Africa.

Is a tour guide a good job In South Africa?

How do i become a private tour guide in south africa, is it hard to be a tour guide.

Tour guides have a difficult job. If you like to tour the cities you visit, to see historical landmarks in addition to local hotspots and more, it may be a good idea for you to go on a guided tour. It can be difficult to figure out how to schedule in everything you want to see when you’re new to an area.

How do I start a tour guide business in South Africa?

Documents a tour guide needs to operate legally are:

certificate of a first aid course.

a copy of your work permit if you are not a South Africa citizen.

certified copies of your qualifications.

current registration details of tourism associations you’re linked with.

How much does a field guide earn in South Africa?

Entry level guides can expect salaries between R4,000.00 – R7,000.00 a month. This is all dependant on what lodge you will work for, the size, the star grading, the rates, the area and the occupancy. You will also have the opportunity to earn tips.

How much does a tourism manager earn in South Africa?

The average salary for a South African Tourism Administrator is ±R800,000.00 annually. Salaries are higher when candidates pursue Masters-level qualifications in the government sector, in tourism planning and development.

How much does a tourism manager earn in South Africa per month?

The stats on SA tourist job salaries

For their dedication and hard work, hotel managers earn up to R235,429 per month.

What is a benefit of being a tour guide?

A professional tour guide will help keep you safe when undertaking adventure activities such as safari trips, mountain climbing, trekking, scuba diving and whitewater rafting. The guide is familiar with the terrain and local weather conditions and aware of danger zones, and many guides are trained in first aid.

Job Mail Blog

  • Job Seekers

So you want to become a Tour Guide in South Africa?

by Annabel Schoeman · Published Jul 22, 2015 · Updated Apr 1, 2020

Tourism jobs offer interesting career opportunities in South Africa and internationally. If you are passionate about your country and you enjoy interacting with tourists, this may be the job for you. When it comes to tourism jobs, tour guide positions are some of the numerous employment opportunities in the industry. The sector plays a significant role in the South African economy. Cities such as Cape Town thrive from the support of both local and international visitors. Travel and tourism jobs provide lucrative opportunities to people who have the right skills. Browse jobs, register your CV and apply for tour guide jobs on Job Mail.

tour-guides

Before you commit to a training program, find out more about becoming a tour guide. If you are considering tourism careers, here is useful information to help you make up your mind.

One of the first steps to finding employment is to know what type of companies will need your services. Guides can find employment in the tourism industry. Jobs are available in big tour companies or with safari operators. Another option is to find freelance work when companies need extra staff in their busy months. This is a great way to develop your skills and to gain relevant work experience. Freelance work can help you to build up an impressive CV which will contribute to securing long-term employment opportunities. There are opportunities to be self-employed if you want to start your own tour operating company. You will need in-depth knowledge of the industry and extensive experience before you open your own business. It is advisable to work in the industry for a few years and develop your capabilities before you set off on your own.

tour-guide-job

If you want to work as a guide within tourism jobs , you can choose to specialise in nature, culture or adventure. You can enrol for work experience programs or internships to find out more about the different areas of specialisation. Another good way to make up your mind is through researching each option online. Talk to people in the field who can offer you a first-hand account of their experiences. Once you have decided what area you are most interested in you can start building up your knowledge in your chosen specialisation. Although you should focus on one subject, it is advisable to read some information on other topics so that you can offer tourists a broad overview of South Africa.

To be a successful tour guide you will need to be passionate about your field of work. The job requires in-depth knowledge of the field that you have chosen to specialise in. Excellent communication and interpersonal skills are also necessary. Prospective employers will be looking to see if you are confident about your knowledge in your chosen field. As this type of employment can be physically demanding, you will need to be in excellent physical health to perform your duties.

tourism-job

A primary responsibility of a tour guide is to ensure that the company’s clients are comfortable. Protecting guests from potential threats is also crucial. Tasks that are associated with this position include welcoming guests, co-ordinating transport and organizing accommodation. Tour guides are responsible for providing visitors with practical information which relates to the local currency, drinking water and nearby eating establishments. Communication with visitors is essential and guides must respond to enquiries and resolve complaints. This includes resolving minor issues such as delayed arrivals as well as emergencies. Knowledge of first aid is pertinent to this position.

[youtube id=”_-X-0oi6sto” align=”center” maxwidth=”719″]

One of the challenges of tour guide jobs  is that the working conditions may involve extended periods away from home. You will also have to offer your guests assistance at any time, day or night. This means that while you are with your group you will be on duty at all times. These particular types of tourism jobs involve continuous learning and keeping up-to-date with local news, which can be a demanding requirement.

travel-and-tourism-job

The requirements for this position include a minimum age of 21 years as well as a professional demeanour. Other characteristics that are important are patience, a friendly manner and good organizational skills. Suitable candidates will be able to remain calm in difficult situations. Leadership skills and a polite attitude are also crucial. Tour guides need to have an extensive understanding of South Africa as well as in-depth knowledge of local cultures and wildlife.

tour-guide

To enter the industry you will need to have a Tour Guide qualification. Once you have finished training you will are required to register with CATHSSETA . Once this process is complete, you will be given an ID card as well as a badge. Your card and badge must be visible while you are on duty. The renewal period for registration is every two years. To be eligible for training you will need to have studied English. It is also advisable to study History and Geography as well as additional languages. Training is available at Drumbeat Academy. You could also choose to study at the Field Guides Association of South Africa. According to PayScale Tour Guide jobs have an average income of R108, 000 per annum.

Ready to find tour guide jobs  in your area? Register your CV on Job Mail and start applying for exciting travel and tourism jobs now.

Tags: Careers CATHSSETA Drumbeat Academy FGASA Field Guides Association of South Africa Jobs in Tourism Tour Guide Tour Guide Jobs Tourism Tourism / Hospitality Travel and Tourism Travel and Tourism Jobs

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13 Responses

  • Comments 13
  • Pingbacks 0

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I need company that hire tour guide trainee

' src=

I like to travel and a tour guid

' src=

Ime khanyi 28 years of age, I’m interested in a job in a job in toursim, retail in high end fashion! I’m a sociable self starter with people and problem solving skills. I can work in independently as well as in a group environment! I poses experience in guest relations and I have a dinamic attitude and a willingness to learn new things.

' src=

I would like to join the industry, I have massive passion for it, please help.

' src=

Greetings,I’ve just red an interesting story obout tour guide jobs. Its been so long since I fell inlove with this job but I did not know where to start for training. What I want to know is that is there any some kind of bursaries or internship offered by the tourism companies?an if are there how to apply for them?

' src=

My name is Zingisa and I am 28yrs old,im looking for a job on Retail or General work

' src=

Im Goodness Cele I would like to be a tour guide i have travel and tourism level 2,3 and 4

' src=

You can register you CV on Job Mail here: http://goo.gl/UzlYE0 Once you have done this, search, browse and apply for jobs.

' src=

good organisation

' src=

Hi, my name is Stephen, 55, and I would like to join the field as a Historical Guide. I have a passion for History and l have been travelling to various places in this lovely and beautiful country of SA.I have a good knowledge of the History of SA and are still accumulating knowledge. I have without a doubt the gift of a speaker and will therefore be able to be a guide. I can also be a Tourist Guide. My previous career was that of Administration until my retrenchment in May 2016 but now I wish to fulfill my second calling which is my passion.

' src=

Hi Stephen,

If you have not registered your CV on Job Mail, follow this link: http://goo.gl/EhnxH1 .

Once you’ve registered, look for jobs that suit your skill set at http://goo.gl/CvYAUa and apply for them!

Alternatively, set up a job alert to receive the latest jobs in your field via email at http://goo.gl/eTcGJC .

We hope you find employment soon!

' src=

Hi, I am Shehnaz Ahmad. I live in Gauteng. I have been doing “tour guide”on my own using my database of clients. Have no qualifications at all. But, now after 3 years doing it on my own using my own car. I realised in order to grow my clientele it is important to have qualification. I have qualifications in many other fields and worked Accountant Property Agent

I was in retails as shop assistant in clothing & shoes and grocery stores, Corporate as accountant, I also done lots trading on “my own”.

I found myself retrenched in February 2009 since then I have been trading in 2016 business went little down decided to start hire cars that I had already and at the same time I started to “tour guide”.

Now I really want to be qualified in order to search more jobs as freelance as tour guide.

Please, I will appreciate in advance ideas where to start… college courses.

WhatsApp me please 072 899 0010

Hi Shehnaz,

We’d like to suggest that you get in touch with the colleges and universities in your area to find out which courses they have to offer.

Kind regards, The Job Mail Team

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Qualifying legally as an adventure guide - adventure standards africa.

Accredited adventure tour guide course south africa

We are pleased to tell you that adventure tour guide learner registrations have re-opened for 2017-8. You may register with AsAfrica and we will take you through the qualifications process. If you initially registered more than two years ago you will need to pay the registration fees again but may not need to repeat any of the work which you have already done.

ABOUT In South Africa anyone who acts as a guide - nature, culture or adventure - must be legally qualified and registered, according to the Tourism Act, or face prosecution. The qualifications and registration offered through Adventure Standards Africa (AsAfrica) will ensure that you become a legal guide. We are affiliated to the Adventure Qualifications Network (AQN), the only training provider currently accredited with CATHSSETA, the hospitality and tourism training authority in this country.

The qualification you get from us is a fully professional ticket to entry into the field. It will take you 6 months or more, and demands personal dedication to get the work done and submitted. In order to become a qualified adventure guide you need the following:

First you must register with us as a Learner and get a National Learner Number. The costs of each stage in the process are outlined separately from what follows here.

A. SKILLS SET A Specialist Certificate approving your personal skills in whatever discipline you choose (eg rafting, hiking, abseiling, bungee, mountain biking, zip lining etc etc - there are dozens of skills sets). This certificate must be issued by what is called a Subject Matter Expert in the field after a test. For each skill set you need a specialist certificate. We can arrange your test. Here’s an example: Logbook of experience. This must be up to date for the past three years. For entry level to guiding you need 21 days logged as an assistant to qualified guides on the types of tours for which you wish to qualify (eg rafting). Trips with friends and clubs do not count, you must be experienced in the organisational and leadership aspects of tour guiding. For more advanced scoping (ie what you are allowed to do as a qualified guide) you need 40 “occasions” of logged experience, an occasion being defined as a trip, with a variety of trips on different routes at different levels of difficulty. We put you in touch with operators to get that experience.

Wilderness First Aid Level 3. This must be recognised by the Dept of Labour. It involves a 40 hour test with an exam (written and prac) at the end, by a qualified and registered trainer. We arrange this course for our learners. These certificates expire after three years and the course must be repeated. SA Identity or Passport from another country; work permit or refugee status if you are a foreign citizen; Passport photos; highest educational qualification or affidavit declaring your education; CV of employment experience; Letters of Reference. All must be verified by a commissioner of oaths. It is implied in all of the above that you are already experienced when you submit for the assessment process below. You may choose to do a course or courses with our recommended facilitators but you do not have to if you feel you are competent enough and have the skills and experience. AsAfrica will assess you on the basis of “Recognition of Prior Learning” (RPL) whether or not you have done coursework.

ALL OF THE ABOVE WILL BE INCLUDED WHEN YOU SUBMIT FOR ASSESSMENT UNDER THE GENERIC ADVENTURE GUIDE SKILLS PROGRAMME (GASG). This programme breaks down into two parts - the skills set above, and the Tourism skills below. Read on…

B. TOURISM SKILLS The tourism component consists of four modules: Planning a tour; Conducting a tour; Managing Safety, Emergencies and the Environment; and Camping. You will need to produce documentary evidence of your participation in all of these, including testimonials from trip leaders/operators; and write several reports on topics like Risk Management and Environmental Impacts. Photos or videos of you in tour guiding roles, and a camping certificate (which we can issue) form part of this. There is a lot of paperwork and you will need to have a computer with online access and email. Everything you produce goes into what is called the Portfolio of Evidence (POE), including the documents from the skills set in A above.

The most important section of the POE is what is called the Adventure Trip Plan (ATP). You must do an ATP for each skills set (eg rafting, abseiling) but can submit these all together with your standard POE. The Adventure Trip Plan takes a single trip that you have researched and run, and outlines it in detail. It includes publicity, trail description, route map, nature notes, logistics of transport and equipment, safety procedures, environmental guidelines, indemnity forms and feedback form, trip report, trip costing and anything else that is relevant to that trip.

AsAfrica organises workshops to help learners complete all the necessary preparation and paperwork.

In addition to the POE you will need to: Do a written Knowledge Test (either online or on paper) lasting two hours Do a field assessment with our facilitator, to examine your tourism abilities - communication, leadership, safety awareness, environmental care and general competence The assessment is an all-round overview of your abilities and it is run according to observation checklists which are issued in advance so that you can practice. You may choose to do a “Formative Assessment” (ie trial run) before submitting for the “Summative Assessment” (ie final). If you fail the latter you can repeat it. You also have the right of appeal against the assessor’s decisions.

REGISTRATION Once you have passed the summative assessment your documentation is sent to the Moderator at our school (AQN). If the Moderator is satisfied you will receive an Interim Certificate. The assessment is meanwhile passed on to the Verifier at CATHSSETA and eventually you get the official certificate. You are not required to deal with CATHSSETA directly yourself - we do that for you.

When you have the final official certificate you must apply to your Provincial Tourism Registrar for a badge and card identifying you as a legal guide. On payment of R240 and signing of the tour guide Code of Ethics you receive your badge and card. These must be carried in case any inspector asks to see them while you are leading a group. They must be renewed every two years (a formality).

MULTIPLE SKILLS You may qualify in any number of specialist skills. When registering through AsAfrica, state the skills that you intend to qualify for. Your POE and GASG submission can then include these provided you have the specialist certificates and logbooks. You will also need to do the Adventure Trip Plan for each type of adventure tour that you aim to run. In other words, you can become a career adventure guide legally qualified to lead groups in a variety of fields from abseiling to ziplining.

With the GASG qualification in one or more fields you are a professional and can sell your skills to operators all over the country. Indeed, South African training, experience and certificates rank high in the world and you can use them abroad, subject to work permits and local requirements.

Feel free to contact us for information about events, courses, and opportunities.

Don’t delay, start today.

http://www.krugerpark.co.za

  • Specialised
  • Field Guide Course

Field Guide Course Become a Field Guide in 55 Days

becoming a tour guide in south africa

One of the most underrated elements of a safari holiday, are the guides. Most are great, but some, however, are exceptional. And if you're wanting to develop those key characteristics that will put you into this category, accredited 55-day course will be your first step in the right direction. 

To give you a little background, this course is run by EcoTraining, a FGASA registered and endorsed training provider. It is also accredited with CATHSSETA (Tourism and Hospitality and Sport Education Training Authority). If you’re unsure of these acronyms and what they stand for, FGASA and CATHSSETA are the two important bodies primarily responsible for maintaining the high standards within South Africa’s guide training industry in South Africa.

While this comprehensive 55-day course has been carefully designed to equip you to become a high-calibre, professional field guide, it also welcomes anyone longing to increase their knowledge of the African bush. The syllabus not only covers a broad spectrum of subjects including 4x4 game drive vehicle skills, species identification and tracking to name a few, but it also focuses on building up your character and teaching you to become a true storyteller.

At the end of the day, becoming an exceptional guide is not just about facts regarding animals and plants. Sure the odd fact or figure on a game drive is definitely interesting, but what safari-goers and visitors to Africa are really after is what they cannot experience in a book or online.

That being said, this course not only forms the foundation for a career in field guiding but is also beneficial to many other careers in the wildlife and safari industry — perhaps you see yourself managing a lodge, or running an animal-oriented NGO.  After 55 days, you will have the footing to build up their own personal knowledge and work on the skills needed to succeed, wherever your passion leads you. 

Upon your successful completion of the course,  you can then enrol for the FGASA Apprentice Trail Guide Training Course and specialise in ‘on-foot’ guiding. Ready to get started?

becoming a tour guide in south africa

Time on this course is split between at least two remote wilderness camps, maximizing exposure to different areas, wildlife, biomes and biodiversity. The designated camps will depend on the time of year: 

  • Selati Game Reserve, South Africa 
  • Karongwe Game Reserve, South Africa 
  • Makuleke Concession, northern Kruger Park, South Africa
  • Pridelands Conservancy, Greater Kruger Park, South Africa 
  • Pongola Game Reserve, South Africa 
  • Mashatu Game Reserve, Botswana

Accommodation

The sleeping arrangements at all the camps consist of two people sharing per tent. Single requests are required to pay double rates. Women and men do not share tents unless booked as a couple.

  • Early morning wake-up: tea, coffee, biscuits, fresh fruit and cereal
  • Brunch after activity: cooked breakfast and fruit salad
  • Afternoon tea: light lunch/sandwiches
  • Dinner: balanced, warm plated meal with meat, vegetables and salad  

Prerequisites

Candidates must: 

  • Be fit and able to walk for at least 2km
  • Be over the age of 18 years old
  • Be in possession of a valid driver’s license (preferred manual gear shift) 
  • Have a First Aid Certificate  

Getting Qualified

becoming a tour guide in south africa

When registering for this course, you will automatically be registered students with FGASA and CATHSSETA. In order to gain your Field Guide Certificate and FGASA Field Guide / NQF 2 qualification, you will need to successfully complete a theoretical and practical assessment during the course. These will be conducted by accredited instructors at the camps.

Course Subjects

  • Planning of game drives and walks
  • Navigation and orientation
  • Radio procedures
  • Geology and soil
  • Weather and climate
  • Anticipating animal behaviour
  • Plant communities
  • Career opportunities
  • Plant identification and uses
  • Identification and ecology of invertebrates  

Course Dates

03 January 2024 (Mashatu & Selati) 03 January 2024 (Selati & Mashatu)  08 February 2024 (Makuleke & Mashatu)  08 March 2024 (Karongwe & Mashatu)  17 April 2024 (Karongwe & Pridelands)  14 May 2024 (Selati & Pridelands)  10 June 2024 (Mashatu & Karongwe)  04 July 2024 (Mashatu & Pridelands)  03 August 2024 (Karongwe & Pridelands)  11 October 2024 (Selati & Mashatu) 

Trail Guide Training Course

becoming a tour guide in south africa

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South African Tourist Guide Training Resources

To be a successful South African tourist guide you must have a love for South Africa and its nature, culture, people, and everything else that makes the country special. In addition to being able to work with people, you also need to know as much as possible about South Africa. 

becoming a tour guide in south africa

A South African Tourist Guide must be registered with the Department of Environmental Affairs and Tourism (DEAT) and every province has its own Registrar of Tourist Guides. DEAT stipulates that the potential South African Tourist Guide must successfully complete a Tourist Guiding Course with a CATHSSETA accreted training provider. Once you are in possession of a Tourist Guiding Certificate you can register as a tourist guide with DEAT.

The Three Categories of Tourist Guides in South Africa

Site Guides are tourist guides that have attained the minimum qualification to allow them to guide in a limited geographical area. This is a site-specific qualification that  allows you to guide visitors on a hike on Table Mountain, a tour of the Kwazulu-Natal Battlefields, or a tour of the Apartheid Museum for example.

Provincial Guides are qualified to take tourists on a tour of an entire province such as Mpumalanga or the Western Cape for example. 

National Guides are qualified to conduct tours around South Africa and can work across provincial boundaries. These guides can accompany visitors to South Africa on a comprehensive tour of of the country.

Classification of Tourist Guides

Tourist guides in South Africa can be classified into three categories:

Adventure Guides guide a range of adventure experiences such as rock climbing, canoeing, or river rafting for example.  Nature Guides conduct guided nature experiences in areas such as  Game Reserves, National Parks, conservation areas and include activities such as hiking or game drives for example. Cultural Guides focus on cultural experiences in a limited geographical area such as a  museum or community with cultural significance.  

South African Training Guide Resources

Below you will find a comprehensive guide that can assist you in successfully completing your tourist guide course in South Africa. The platform provides you with a range of resources that will build your knowledge of the country. The resource guide is available in all 11 South African languages.

Guide to South African Places

becoming a tour guide in south africa

South African World Heritage Sites

becoming a tour guide in south africa

South African Nature Guide

becoming a tour guide in south africa

South African Art Guide

becoming a tour guide in south africa

South African Culture Guide

becoming a tour guide in south africa

South African Wine Guide

becoming a tour guide in south africa

What Subjects Are Needed To Become A Tour Guide?

if you are interested in working as a tour guide, You must know the subject requirements and the application process. Tour guides are some of the most essential individuals in South Africa’s tourism industry.

Every day, they have personal contact with tourists, and a knowledgeable tour guide can really make a trip memorable. This post shows how to become a tour guide in South Africa, The procedures for becoming a certified tour guide are as follows:

Who is a Tourist Guide?

The term “tourist guide” refers to anyone who travels with or hosts visitors to any location within a nation in exchange for money or other benefits and offers insight into or opinions on the sites or things seen. What Subjects Are Needed To Become A Tour Guide?

Training and Education for a Tour Guide

You don’t need to have formal training to operate as a tour guide. On-the-job informal training is probably something you can expect. If you have credentials, your chances of entering this profession are boosted. You might also want to think about doing a VET course. You should get further information from your selected college since courses and prerequisites can differ between universities.

As a tour guide, you can also pursue an apprenticeship or traineeship. Employers typically demand Year 10, though entry requirements may vary. If you have appropriate expertise in the travel and hospitality sectors, your chances of getting into this profession may also be increased .

How to Become a Tour Guide

Tour guides accompany tourists on local excursions and lead visitors around a particular nation, region, area, city, or site. They give visitors specialized information about history, archaeology, monuments and artwork, the environment, culture, places of interest, natural and man-made attractions, and any other topics of general interest to tourists.

What advantages do tour guides have?

When engaging in adventurous activities like safari tours, mountain climbing, trekking, scuba diving, and whitewater rafting, a knowledgeable tour guide will assist in keeping you safe. The guide is knowledgeable about the area’s geography, local weather patterns, and dangerous spots. Many guides also have first-aid training.

Categories of Tourist Guides

There are three categories of tourist guides:

Site Guides  – these tourist guides have attained the minimum qualification in order to guide in a “limited geographical area” i.e. Hiking in the Drakensberg, visiting the Natal Battlefields,  taking a day tour of Cape Town, visiting Soweto;

Provincial Guides  – are qualified to take tourists around an entire province i.e. Limpopo or Gauteng;

National Guides  – are permitted to conduct tours around South Africa, crossing all provincial boundaries. These guides would accompany people taking a comprehensive tour of South Africa, say, by coach.

Qualifications required for Tour Guide

Qualifications for tourist guides are governed by the National Qualifications Framework (NQF).

  • There are only two qualifications registered on the NQF:
  • National Certificate in Tourism: Guiding (NQF2)
  • National Certificate in Tourism: Guiding (NQF4)

What do I need to register as a tourist guide?

  •  Register online https://www.westerncape.gov.za/service/registration-tourist-guide
  • Certified copy of ID document / Passport and Work Permit, Resident Permit, Refugee Status Document
  •  Certified copy of your First Aid Certificate (Level 1)
  •  Certified copy of the Wine Certificate (optional)
  •  Certified copy of Tourist Guide Institute Certificate (or other accredited provider)
  • Certified Cathsseta Certificate or Cathsseta Letter of Competence
  •   Color ID size photograph
  •  Certified copy of SA driver’s license and PDP (if you have one
  •  Certified copy of Highest Education Qualification
  •  Proficiency Language certificate (Should you apply to guide through the medium of another language besides English or any other official language in RSA)
  • R240 Registration Fee or R30 in the case of an extension

Registration as a Tourist Guide

One of the province’s major economic sectors, tourism is particularly significant to the people who live here. There are numerous opportunities in the tourism industry. To guarantee that tourists visiting the province have a great experience while they are on vacation in the Western Cape, all tour guides are obliged to be registered.

Before becoming certified, tour guides must fulfill specific requirements. You must possess the necessary credentials and training, adhere to the code of conduct, and have first aid training in order to work as a licensed tourist guide.

As soon as you become a licensed tourist guide, you are subject to the Tourism Act, which mandates that you possess the necessary credentials and behave professionally and in your client’s best interests. Completing an accredited tourist guide training course ( list of accredited training providers ) is the first requirement for becoming a registered tour guide.

You can start working as a freelance tourist guide or as a tour operator once you have registered as a tourist guide with the Department of Economic Development and Tourism’s Tourist Guide Registration Office.

Contact Details The Tourist Guide Registration The office is located at: Ground Floor, NBS Waldorf Arcade 80 St George’s Mall, Cape Town.

The Tourist Guide Registration Office is open on Mondays to Thursdays by appointment for the collection of cards and badges only.

Enquiries: Tel: 021 483 2960/9008 Email: [email protected]

You can also complete this form to submit an online inquiry.

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Job Responsibilities

  • Plan the tour you will be taking tourists on, e.g where you will start
  • Make sure that the tour is safe for all visitors

Plan the whole days, week, and/or months outings for guests.

Welcoming the visitors and explaining the activities that will take place.

  • Have essential materials such as earphones such as on a bus tour, hair nets or hard hats in a factory tour or brochures to hand out to your tour group.

What to Study

Tourism management: comprehensive course, tourism management: certificate course, tourism management: short course, what is a tour guide.

Tour guides offer guided tours to tourists. These include people who want to know more about a specific location or activity. They tell you interesting facts as well as things most people wouldn’t know.

How to Become a Tour Guide

If you think having a career in tourism would be amazing, you won’t be disappointed. The opportunities in this field are endless, and we can help you get started. Skills Academy offers excellent Tourism courses. These are sure to open many doors for you.

Skills Academy teaches you the basic skills needed to thrive in this industry. Enrol in one our sought after Tourism Courses. This will help you become a successful tour guide.

Some of the valuable skills learnt in our courses: 

  • Customer service skills
  • Business English

Advantages of This job

There are a lot of benefits of being a tour guide in South Africa. Below you can find some of the many perks of being in this field.

Meet Different People Everyday

Tour guides meet different people daily. These individuals can be people living in the next town, to tourists coming from all around the world. Some tour guides even establish lifelong friendships with some tourists.

Become an Expert in your Location

When you’re in this field, you need to have a vast amount of knowledge of the service you are offering. Due to this, you become an expert with knowledge most people may not know.

Learn Customer Service Skills

As a tour guide, you have to work with people everyday. This allows you to gain excellent customer service skills. This is a valuable skill to have in this field. You can also use them when you become promoted and move up to a higher position in the tourism industry.

Excellent Tips

With excellent service, comes excellent tips. In peak season, such as December, you will be able to make more money from tips than your basic salary.

Learn About Other Cultures

When you’re around different people daily, you learn as much from them as they learn from you. Learning about other cultures will improve your interpersonal skills, as you try to fully understand your clients.

What are the Duties of a Tour Guide?

Being a tour guide isn’t only about driving or walking around and talking to tourists. You have a whole range of tasks you need to do on or before the tour starts. Listed below are some of these duties

  • Set up an itinerary
  • Welcoming visitors

If you run your own tour services, your duties will also include:

  • Scheduling and paying for visits to museum, etc.
  • Finding places close by to rest and or eat
  • Performing first aid, if needed
  • Accepting payment

What Skills Does a Tour Guide Need?

As a tour guide, there are a variety of skills needed to be successful. Some of the skills you learn while on the job, such as improving your customer service skills. Yet there are other skills you need to learn to be able to give your clients the best experience possible.

You Should be Able to Speak Clear

A lot of your clients may not be from South Africa. English is an international language. So you have to have an excellent command of English and speak clearly.

Learn how to do First aid

If a tourist becomes sick on your trip, you should be able to do first aid. This is a valuable skill to have which saves you from any accidents on your tour.

Have Leadership Skills

As you will be leading your tour group, you should be able to take control of your tour. This includes coming up with creative ideas and being confident.

Problem Solving Skills

Unexpected problems may arise in your tour. Some of these include weather changes, traffic delays or problems during scheduling. You should be able to think of solutions without delaying the plans of your tour group.

What is the Average Salary of a Tour Guide?

Salaries of tour guides varies from off peak to peak season. Salaries also depend on the type of attractions and locations you are touring in. The average monthly salary of tour guide in South Africa is R16 000.

Type of Tour Guides

There are so many different types of tour guides in South Africa. With its wide variety of attractions and historical sites, it’s no wonder South Africa’s tourism industry is thriving. Some of these include:

  • Factory tour guide
  • Museum tour guide
  • Safari guide
  • College tour guide

Why is a Tour Guide Important?

Kickstart your career as a Tour Guide with Skills Academy

They also help tourists plan their trip. This includes providing security, and finding the best possible deals while on holiday.

Want to Gain Valuable Skills to Become a Tour Guide?

Last updated: May 07, 2020

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How To Become A Tour Guide In South Africa

Tour guides, or tourist guides, are members of the hospitality and travel industry who show visitors around places of interest. Tour guides may lead groups or individuals through historical sites, museums, geographic destinations and on outdoor excursions.

Who is a Tourist Guide?

Any person who, for monetary or other rewards, accompanies people who are travelling through or visiting any place within a country, and who furnishes those people with information or comments concerning a place or objects visited is defined as Tourist Guide.

Is a tour guide a good job?

The path on how to become a Tour Guide and its workloads may be a bit challenging, but being a Tour Guide is a really great job. You get to go to places either you’ve always loved going to on vacation or have never been before.

How do I become a private tour guide?

Generally speaking, you can usually become a private tour guide by obtaining a license, after which you can either join a local tour company or work independently. Some tour guides take visitors on specialized walking tours that explore different aspects of a travel destination.

Categories of Tourist Guides

There are three categories of tourist guides:

Site Guides  – these tourist guides have attained the minimum qualification in order to guide in a “limited geographical area” i.e. Hiking in the Drakensberg, visiting the Natal Battlefields,  taking a day tour of Cape Town, visiting Soweto;

Provincial Guides  – are qualified to take tourists around an entire province i.e. Limpopo or Gauteng;

National Guides  – are permitted to conduct tours around South Africa, crossing all provincial boundaries. These guides would accompany people taking a comprehensive tour of South Africa, say, by coach.

Classification of Tourist  Guides

Adventure Guides  – conduct a guided adventure experience e.g. rock climbing, paddling, abseiling, etc.

Nature Guides  – conduct a guided nature experience in areas such as  Game Reserves, National Parks, nature conservation areas, trails, and the like.

Cultural Guides  – conduct a guided cultural experience in a limited geographical area such as a  museum, community, wine farm, town or city.

Qualifications

Qualifications for tourist guides are governed by the National Qualifications Framework (NQF).

There are only two qualifications registered on the NQF:

National Certificate in Tourism: Guiding (NQF2)

National Certificate in Tourism: Guiding (NQF4)

Tourist Guiding Training and Assessors

All tourist guide trainers and assessors have to be accredited by CATHSSETA to be able to train according to the nationally recognized standards and qualifications network.

Assessors cannot issue certificates as they have to be working for/with an accredited training provider who will then issue certificates from CATHSSETA, upon completion of the assessment. The duration of the course, course content, dates and time of training, and the fee structure are determined by each training provider.

The guiding qualifications are made up of a collection of unit standards or building blocks.

Each unit standard represents knowledge that a person must have, specific to his profession. These unit standards were devised in close consultation with tourist guides and other stakeholders. Each guide will be assessed against these standards.

How to Find Work as a Tourist Guide in South Africa

Becoming qualified as a registered tourist guide is just the start. To find work, you’ll need to market yourself to tour operators and other employers. Of course, your contact details will appear in the National Database and relevant provincial tourist guide association websites (many of which you will have to join and pay annual membership fees).

However, the best way to be found by Tour Operators and contracted for work is by downloading the Recruit A Guide App and creating your profile and video CV on recruitaguide.co.za. Employers want to know “who” you are and not just “what” you do, which is what your video CV helps them to see.

What qualifications do you need to be a tour guide In South Africa?

You’ll need:

customer service skills.

excellent verbal communication skills.

patience and the ability to remain calm in stressful situations.

to be flexible and open to change.

sensitivity and understanding.

an interest and knowledge of history.

a good memory.

knowledge of English language.

Where can I study tour guide in South Africa?

Tourist Guide Institute offers both full time and online courses to individuals who want to become registered tour guides and/or tour operators in South Africa.

Is a tour guide a good job In South Africa?

How do i become a private tour guide in south africa, is it hard to be a tour guide.

Tour guides have a difficult job. If you like to tour the cities you visit, to see historical landmarks in addition to local hotspots and more, it may be a good idea for you to go on a guided tour. It can be difficult to figure out how to schedule in everything you want to see when you’re new to an area.

How do I start a tour guide business in South Africa?

Documents a tour guide needs to operate legally are:

certificate of a first aid course.

a copy of your work permit if you are not a South Africa citizen.

certified copies of your qualifications.

current registration details of tourism associations you’re linked with.

How much does a field guide earn in South Africa?

Entry level guides can expect salaries between R4,000.00 – R7,000.00 a month. This is all dependant on what lodge you will work for, the size, the star grading, the rates, the area and the occupancy. You will also have the opportunity to earn tips.

How much does a tourism manager earn in South Africa?

The average salary for a South African Tourism Administrator is ±R800,000.00 annually. Salaries are higher when candidates pursue Masters-level qualifications in the government sector, in tourism planning and development.

How much does a tourism manager earn in South Africa per month?

The stats on SA tourist job salaries

For their dedication and hard work, hotel managers earn up to R235,429 per month.

What is a benefit of being a tour guide?

A professional tour guide will help keep you safe when undertaking adventure activities such as safari trips, mountain climbing, trekking, scuba diving and whitewater rafting. The guide is familiar with the terrain and local weather conditions and aware of danger zones, and many guides are trained in first aid.

Charging elephant kills an American woman on 'bucket list trip' in Zambia

An American woman who was on what she had called her "last big trip" was killed when a charging elephant flipped over the car she was traveling in at a national park in Zambia .

The “aggressive” creature buffeted the vehicle carrying six tourists and a guide, tour operator Wilderness said in a statement Tuesday. It said the 79-year-old victim died after Saturday's incident on a game drive at the Kafue National Park in western Zambia.

The company did not name the victim but Rona Wells, her daughter, identified her as Gail Mattson in a post on Facebook. She said her mother died in a “tragic accident while on her dream adventure.”

A video circulating on social media apparently showing the incident shows a large elephant running toward a car, which slows down as the animal approaches its left side. The elephant then flips the vehicle over and the passengers can be heard gasping as the car rolls over.

NBC News does not know the condition or identity of the person who filmed the video.

Photos shared online of the car, which is emblazoned with the logo of the tour operator, show it tipped onto its side after the incident, with a deep dent in two of its side doors.

Wilderness, which describes itself as a “leading conservation and hospitality company” operating in eight African countries, including Zambia, did not respond to NBC News when asked to confirm the authenticity of the video and the photos.

But the tour operator’s CEO, Keith Vincent, said in the statement that the company’s “guides are all extremely well trained and experienced.”

"Sadly in this instance the terrain and vegetation was such that the guide’s route became blocked and he could not move the vehicle out of harm’s way quickly enough,” he added.

Gail Mattson, during a safari in Zambia

Another woman was also injured in the incident and taken to a medical facility in South Africa, the Wilderness statement said, adding that four others were treated for minor injuries.

“It’s extremely rare to see an elephant that irate,” Marlon du Toit, a wildlife photographer and safari guide, told the “TODAY” show Thursday. “Across Africa, there are thousands and thousands of guests on safari on a daily basis with no negative consequences.”

The exact cause of Mattson’s death was unclear, but the company said her body would be repatriated to her family in the United States with the support of local Zambian authorities and the U.S. Embassy in the capital, Lusaka.

“This is a tragic event and we extend our deepest condolences to the family of the guest who died,” the statement added.

NBC News has reached out to Mattson's family for further comment.

Kafue National Park is Zambia’s largest and oldest national park, according to its website, and spans an area of more than 8,000 square miles. Vast regions of the park remain unexplored and the website says it is home to a variety of untamed wildlife.

A 'bucket list trip'

Mattson spent her winters in Sun City West, Arizona, playing bridge and cards, but during the rest of the year, she "travels all over the world," her friend Brenda Biggs told NBC News. Biggs and her husband, John Longabauth, became friends with Mattson when they moved to the area 6 ½ years ago.

Longabauth said Mattson spoke to the couple about her upcoming safari trip about two weeks ago, and called it "one of her bucket list trips." He said she was very excited for the adventure.

Before she left, she gave the couple concert tickets for a show that would happen while she was traveling, telling them to enjoy the concert and "I'll see you when I get back," Longabauth recalled of the conversation.

Biggs said Mattson, who was almost 80 years old, told her that the African safari was her "my last big trip." She said Mattson was "super excited because it was like the culmination of all the trips that she had gone on."

An avid traveler, Mattson took to trips to Europe and Asia, Longabauth recalled, noting that she might have been to South America, too.

Biggs called her friend "flamboyant," "friendly" and "fabulous" and said she loved bright colors. Mattson had taken over Biggs’ job as the event planner for their 200-member bridge club, she said.

"Gail was one of the more up people you'd ever want to meet," Longabauth said. "She was always up. She was always optimistic. She was always seeing the good side of everybody."

becoming a tour guide in south africa

Yuliya Talmazan is a reporter for NBC News Digital, based in London.

Rebecca Cohen is a breaking news reporter for NBC News.

becoming a tour guide in south africa

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TRAINING OF TOURIST GUIDES

Tourist guides must be trained by accredited training providers for their application for registration to be considered. Tourist guides are responsible for verifying the registration status of the training providers before commencement of training.​

A full list of accredited training providers and assessors can be obtained on the Culture Arts, Tourism, Hospitality, and Sport Sector Education and Training Authority (CATHSSETA) website  www.cathsseta.org  . ​Information about tourist guiding programmes which are recognised by SAQA can be obtained from the SAQA website  www.sa​qa.org.za . Alternatively, enquiries can be made at the Tourist Guides Registration Offices across Provinces.

Requirements to Register to become a Tourist Guide

Provincial Registrars are appointed in each of the nine provinces to register tourist guides. In order to be registered as a tourist guide in South Africa, a person must meet the following minimum requirements:

  • be a South African citizen or be in possession of a valid work permit;
  • must have undergone training with a CATHSSETA -accredited training provider or any other accredited institution which offers programes recognized by SAQA ;
  • be in possession of a valid first aid certificate from institution recognized by Department of Labour;
  • pay a registratio​n fee of R240 (Renewable every 3 years)
  • submit 4 passport-size photos;
  • must submit a completed and signed registration form and the code of conduct and ethics upon registration.

​​​​​Tourist Guide Registrars

The National Registrar of Tourist Guides, in conjunction with the Provincial Registrars, facilitate maintenance of the Central Tourist Guides Register as well as the registration of Tourist Guides at provincial level. In this section, browsers will be able to access the contact details of the National and Provincial Registers.​​​

  PROVINCIAL REGISTRAR'S CONTACT LIST

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8 Norwegian Cruise Passengers Stranded on African Island Catch Up to Ship After Traversing 7 Countries

The group of stranded American and Australian passengers included four elderly people, one with a heart condition and a pregnant woman

Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE. She covers all things travel and home, from celebrities' luxury mansions to breaking travel news.

becoming a tour guide in south africa

Sipa via AP

  • Nine Norwegian Cruise Line passengers were reportedly left behind on the African island of São Tomé and Príncipe on March 27 
  • The group was on a guided excursion that got delayed, leading them to miss the ship’s "all aboard" call 
  • A statement from Norwegian Cruise Lines noted that all guests are responsible for returning to the docked ship at the designated call time 
  • Eight people were able to catch up to the ship on Tuesday morning after reportedly traversing seven countries.
  • One, who had fallen ill before the incident, has safely returned to the U.S.

Multiple passengers were stranded on an island in Africa after their Norwegian Cruise Line ship reportedly left them behind. After several days of uncertainty and a trek across seven countries, they're now back on board the vessel.

On Wednesday, March 27, South Carolina couple Jill and Jay Campbell were enjoying a guided tour on the island of São Tomé and Príncipe located off the continent's western coast, ABC15 News reported at the time. The pair was with six other American and Australian passengers when they realized they wouldn’t make it back to the ship on time due to their tour taking longer than planned.

Though the tour operator contacted the cruise ship’s captain to inform them of the delay, the captain refused to let them back on the still-anchored ship when they arrived at the port because it was after the "all aboard" call, per the outlet. 

The São Tomé and Príncipe Coast Guard allegedly then took them by boat directly to the ship where the captain again did not permit them to board. 

The group later encountered another stranded passenger, an 80-year-old woman, who was hospitalized on the island after a cruise line tour, the outlet stated. The woman reportedly experienced memory and vision loss due to a medical emergency. 

In addition to the ill passenger, the group also includes one person who is pregnant, one with a heart condition and four elderly travelers. 

The majority of the group left their medications and credit cards on the ship except for the Campbells, who have reportedly paid over $5,000 for food, accommodations, and other necessities for their fellow passengers. 

On Sunday, the U.S. Embassy in Angola allegedly arranged for the group to fly to the West African country of Gambia, the ship's next planned port of call, so they could reboard. 

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Unfortunately, the group discovered the cruise ship wasn’t docked at the port in Gambia as planned because it had to spend another day at sea due to low tides. ABC News 4 reports the passengers spent fifteen hours traveling through six countries to make it to the port on Sunday. 

“We have to cross the ferry to get into Senegal,” Campbell told the outlet on Monday, marking their seventh country. “We just learned from the gentleman that the ferry hadn’t been working, but he said no problem, if the ferry is not working we will get another little boat and then pick up a car on the other side. And then once we get on the other side of Senegal, it’s another four-hour drive.” 

In a statement to PEOPLE, Norwegian Cruise Line said, “On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time."

The statement continued, “While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily print communication and posted just before exiting the vessel.”

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The cruise line added that guests are “responsible for any necessary travel arrangements” to meet the ship at the next port and that they had each of their passports “delivered to the local port agents to retrieve” when they missed their all aboard call.

The group was finally able to catch up to the vessel. They reached Dakar, Senegal, its next port, on Monday night, PEOPLE confirmed.

After what they'd been through, Jill told NBC News in a story published on Tuesday, "We are considering whether or not we are going to board the ship. We believe there was a basic duty of care that they had forgotten about, so it does concern us." While she allowed that Norwegian technically followed protocol, she says, "I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority."

On Tuesday morning, the eight passengers, less the person who had fallen ill and later safely returned home to the United States, chose to board the cruise. Norwegian confirmed the news to PEOPLE in a statement.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal. We remain in communication with the guests and are providing additional information as it becomes available,"

The Norwegian Dawn departed from Cape Town, South Africa, on March 20 for a 21-day trip that will end in Barcelona on April 10.

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