hmp wandsworth prison visits

"We therefore consider that the decision to reduce his observations, particularly without someone from mental health present, was unwise. We recognise that Mr Springham was still being observed hourly by healthcare staff in line with the standard policy in the Addison Unit, but we are concerned that his risk to himself was underestimated by prison staff." The report recommended the prison makes sure staff manage inmates at risk of suicide and self-harm in line with national guidelines.

A Prison Service spokesperson said: "Our thoughts remain with Mr Springham's family and friends. We have accepted all of the ombudsman's recommendations and continually work to improve our support for those at risk of self-harm or suicide."

Have a story you want to share? Email [email protected] .

Don't miss out on the biggest local stories. Sign up to our MySouthLondon newsletter HERE for all the latest daily news and more.

Latest stories

Hmp berwyn visitor tried to give prisoner drugs and phone hidden in fake double decker bars.

A prison guard suspected Kieron Pemberton had hidden the items and alerted colleagues

Hainault attack: Met chief says one of injured police officers nearly lost her arm in rampage

Man, 36, detained on suspicion of murder after fatal sword attack

Road locked down by police as emergency services descend on street

Police and ambulances have been spotted at the scene this morning.

UK tourists in Morocco warned they can't leave unless passport has 'stamp'

Foreign Office has issued a warning to British tourists travelling to Morocco after the Moroccan embassy in the UK warned tourists should have a minimum of three months remaining on their passport.

Teachers warned to be on lookout for victims of sextortion in UK schools

Teenage boys believed to be among most vulnerable to gangs using real and fake images to blackmail victims

Depression and anxiety sufferers ‘to lose sickness benefits in welfare reforms’

Ministers are expected to propose stopping regular payments for a range of mental health problems and instead argue for ‘meaningful support’.

Up to 360,000 could lose DWP benefits under new rules

Work and Pensions Secretary Mel Stride is expected to publish a green paper on Monday

Janet Devlin 'almost relieved' with BPD diagnosis

Janet Devlin was “almost relieved” to be diagnosed with borderline personality disorder (BPD) as it helped her understand her actions.

Disability claims can’t be made on ‘unverifiable assertions’, argues Sunak in benefits crackdown

Critics argue that the PM is using mental health as a political culture war ahead of local elections this week

Dad text his girlfriend 'please come save me' but it was too late

One text message tore a family apart

Rishi Sunak Accused Of 'Reckless Assault' On Disabled People In Benefits Crackdown

A major overhaul of the welfare system could see people with depression and anxiety stripped of their payments.

DWP could axe benefits for people with depression and anxiety under new rules

Ministers are set to propose stopping regular payments for a range of mental health problems and instead argue for "meaningful support" such as talking therapy and social care packages

I have OCD. Cognitive behavioral therapy techniques made it worse

Many practitioners consider CBT the gold standard of therapy, but does it work for everyone?

Emily Atack says she’s feeling “so anxious” over pregnancy misinformation

Emily Atack has revealed untruths being shared about her pregnancy has left her feeling "so anxious", as social media users speculate over her due date and size

Millions of people 'to lose PIP cash' in major benefits crackdown

The Government is set to announce changes to Personal Independence Payments (PIP) - which are paid to people with disabilities or medical conditions

Starmer welcomes Tory defector to Labour and promises mental health reform

Sir Keir Starmer and Dr Dan Poulter visited the Francis Crick Institute as the Labour leader promised to overhaul the way mental health is approached.

Martin Myers tried and failed to steal a cigarette. Why has he spent 18 years in prison for it?

A devoted father with a zest for life, he was given an indeterminate sentence in 2006. He is still locked up – and losing hope that he will ever be released

Brits in Portugal told to 'stop doing' one thing in restaurants

An expat has issued a warning to UK tourists who eat in the European hotspot's restaurant while abroad

Labour is plotting the greatest assault on property rights in living memory

Labour has come a long way since Jeremy Corbyn called for the requisition of empty luxury homes to rehouse the victims of the Grenfell fire, and suggested extending “right to buy” to tenants of private landlords – a policy that would, in essence, have forced property owners to sell at a discount.

Edinburgh actress fumes 'I have three kids and a mortgage' as she makes plea online

Shauna Macdonald, who is known for starring in several prominent films and TV shows, took to social media to advise students and lecturers to stop approaching actors and asking them to work for free.

• Centers & Clinics
• News & Events
• - - Apply Now
• LLM Admissions
• - - Apply for LLM
• Transfer/Visiting Students
• International
• Consumer Information (ABA Required Disclosures)
• Home For Current Students
• Emery (Intranet)
• Academic Calendar
• Course Schedule
• 1L Schedule
• Course Catalog
• Faculty Directory
• Career Management
• Graduation Requirements
• Law Technology
• Law Student Services
• In Residence Experts program
• Alumni Relations
• External Relations
• Alumni Events
• Discern Magazine
• Home for Faculty/Staff
• Staff Directory
• Google Apps
• Law Finance
• Experiential Learning Northern California Innocence Project

Time Slows Down and Passes Quickly: A Prison Visit Perspective

Time passes differently in prison, and not just for prisoners. When we visit our clients, we are typically in a small, white room with no clock, blank walls, and no phones, computers or other devices. We spend hours having the kinds of conversations there simply isn’t time for on the “outside” – conversations in which we are completely focused on one another without distraction.

Often, these men and women have been waiting years, if not decades, for an attorney to come, for someone, anyone, to listen to their story. But the first thing they do when we arrive is ask about how we are doing. They ask about our drive, express appreciation that we took the hours needed to come see them, and notice things like an engagement ring on a student’s finger that wasn’t there on a previous visit, and inquire about wedding plans. And then, they patiently listen to the answer. If you mention your birthday once, you will receive a birthday card on the right day, eight months later. If you happen to mention you are hoping to someday have a window in your office, you can expect to receive a painting of a window depicting a peaceful scene just as soon as the prison is able to process the outgoing mail.

NCIP Attorney Paige Kaneb and NCIP client Maurice Caldwell enjoy McDonald’s together as his first meal after his exoneration.

In retrospect, our exonerees talk about how much it meant to them to have us treat them with such dignity; they don’t seem to realize just how much their humanity becomes magnified in those clinical, white rooms where every freedom has been taken from them except their right to speak to an attorney. Their humanity shines through the chambray blue prison garb and stone walls and barbed wire fences. This humanity, this vulnerability, combined with our strong belief in their innocence, is the reason we keep fighting when it all seems hopeless or the process feels endless.

Three hours of intense conversation is exhausting, and by the time 180 minutes have passed, either the guards are telling me time is up, or my overwhelming thirst and hunger are telling me it’s time to leave. Over one hundred prison visits later, I still feel a strange mix of giddiness, fortune, and sadness when I walk out of that secure facility. I’m always so grateful that I’m free to walk out those gates, to get my phone from my car and call my loved ones – to choose whether I want McDonald’s or Subway for the ride home. But it also feels so unfair and depressing to leave behind a kind and thoughtful human being who is going back to a tiny cell in which they do not belong.

It’s a strange experience to have fun spending time with an innocent person in prison. It’s disheartening every time you have to leave them behind. But their humanity and our belief in justice keep us going back until they can walk out with us. And that moment is pure joy.

Your feedback has been received.

• CDCR Facebook (opens new window)
• CDCR Twitter (opens new window)
• YouTube (opens new window)
• Instagram (opens new window)

How to Schedule a Visit Using Visitation Scheduling Application (VSA)

VSA allows Friends and Family to schedule visits from a variety of web enabled devices including computer, smartphone and tablet. Get familiar with our visiting guidelines and make sure you are approved to visit before using VSA. If it’s your first time using VSA, you’ll need to claim your account before you can schedule a visit.

Schedule visits at the time designated for the institution listed below.

Northern Region VSA request period will open from 6 a.m. to 11:59 p.m. for the following institutions in the Northern region:

• California Correctional Center
• Central California Women’s Facility
• California Health Care Facility
• California Medical Facility
• California State Prison – Sacramento
• California State Prison – Solano
• Folsom State Prison
• High Desert State Prison
• Mule Creek State Prison
• Pelican Bay State Prison
• Sierra Conservation Center
• San Quentin State Prison
• Valley State Prison

Central Region VSA request period will open from 6:30 a.m. to 11:59 p.m. for the following institutions in the Central region:

• Avenal State Prison
• California Correctional Institution
• California Men’s Colony
• California State Prison – Corcoran
• Correctional Training Facility
• Kern Valley State Prison
• North Kern State Prison
• Pleasant Valley State Prison
• Substance Abuse Treatment Facility and State Prison – Corcoran
• Salinas Valley State Prison
• Wasco State Prison

Southern Region VSA request period will open from 7 a.m. to 11:59 p.m. for the following institutions in the Central region:

• California City Correctional Facility
• Calipatria State Prison
• Centinela State Prison
• California Institution for Men
• California Institution for Women
• California Rehabilitation Center
• California State Prison – Los Angeles County
• Chuckawalla Valley State Prison
• Ironwood State Prison
• Richard J. Donovan Correctional Facility

The request period begins eight days prior to the visitation day and closes five days prior to the visitation day. See the table below for examples.

• Friends and Family (also referred to as visitor) go to the visitor website and click Claim Account .

• Type your First Name, Last Name and Date of Birth.    

• Add and confirm your Email Address . Select Next.

• Complete the remaining fields with all Personal Information . Click on the checkbox to run the robot test. Review the information and when you are ready, select the checkbox to verify that all information is correct, and then click the Finish button.

• Once your account is created, you will receive your Visitor ID . It is very important to write down the number, print the summary page, or take a screenshot of the following screen for your records.

• Look for an email from [email protected] with your temporary password .

• Starting from the visitor website, sign into your account with your temporary password. You will then be required to change your password. Enter and confirm a new password, and then click Update .

• Once your password has been successfully reset, the Home page of the visitor website will be displayed with any upcoming visits, a list of associated (approved) inmate names, and any canceled visits. 

Claiming Your Account – Mobile Device

• Friends and Family (also referred to as visitor) go to the Visitation Scheduling website and click Claim Account .

• Type your First Name, Last Name and Date of Birth.  Click Next .

• Add and confirm your Email Address . Select Next .

• The Address Information screen will display (showing California).  Click Next.

• You will then be required to set your password. Enter and confirm a new password, and then click Next .

A confirmation email with login information is sent from [email protected] .  

• Review policies and then click Accept Policies and Submit.   

• From the Registration Successful screen, select New Visit to go directly to scheduling a visit. Or select Main Menu to schedule a new visit, display upcoming visits, view history, and manage account settings. 

You can organize your account by going to the My Account menu where you can manage your email address, password, inmates, and visitor groups.   

You can organize your account by going to the Main Menu and selecting Account Settings . From here you can manage your password, personal information (email address), visitors, and inmates.  

• Login to the Friends and Family visitor website with your visitor ID or email and password.

• The Visitation Scheduling Home page displays:
• Upcoming visits
• Canceled Visits
• My Inmates (approved list)

• Click on the Visit link next to the inmate’s name from the My Inmates list to schedule a visit with them. 

• Choose Visitor (select yourself) or select multiple Visitors (additional visitors must be approved to visit). A visitor can send another approved visitor a friend request via the Manage Visitor Groups option under the My Account Menu. This means both visitors would be able to visit the same inmate together.  Both visitors must be approved to visit the inmate.
• Click Next .
• Select available Date from calendar.

• Select the Visitation Location (Facility and Video Station location) and the Time of Day.  Click Search.

IMPORTANT NOTE: Because institutions are currently offering a variety of video visit options, it is recommended to select No Preference to show all available visits for all visitation centers at an institution.   

For example, institutions may be providing In Person Only visits, Internet Only visits, or a hybrid of In Person and Internet visits.  The available days for in person visits may also vary per institution.  

• Select the desired time slot from the displayed options.  Only available times will display.

• Review visit information and click Confirm .
• Type of Visit – Internet Video Visit or Face to Face Visit
• Date, Time, Location (map will display for Face-to-Face Visit)
• Inmate name
• Visitor name, Relationship
• Visitation Policies
• Once the visit is confirmed, a unique confirmation number is added and a confirmation email will be sent to you with visit information.  

• Schedule another visit
• Return Home
• Print Summary
• Cancel Visit

Schedule A New Visit

• Click English or Spanish

• Login to the Visitation Scheduling website with your visitor ID or email address and password.

• The Visitation Scheduling Home page displays.

• To see a list of previously scheduled visits, click on the Upcoming Visits link.  From this screen you can schedule a new visit.  Click on the New Visit button to add a new visit.

• You can also schedule a new visit from the Main Menu by selecting Schedule a New Visit . 

• A list of all approved visitors will display (or select the button on the bottom left to request a visitor be added).  Select a Visitor(s) from the Available column by using the green arrow to move them to the Attending column .  Click Confirm Visitors .

• Select the applicable inmate name and then click the Confirm Inmate button.

• Use the drop-down menu to select the applicable inmate/visitor relationship. Click Confirm Relations .

• Select the Visitation Center. 

IMPORTANT NOTE:  Because institutions are currently offering a variety of video visit options, it is recommended to select No Preference to show all available visits for all visitation centers at an institution.

For example,  institutions may be providing In Person only visits, Internet Only visits, or a hybrid of In Person and Internet visits.  The available days for in person and internet visits may vary by institution.

• Select an available visit date from the Calendar (displayed in white). Click Confirm Date .

NOTE: Depending on which day you select will determine whether In Person or Internet visit time slots will be displayed on the next screen after clicking Confirm Date .

• Select the desired Time from the list.  Only available time slots will display.  Click the Confirm Time button

• Review the details of your reserved visit.

• Click Edit to change a visit. Select the field to be changed (Inmate, Visitor, Date, Time, or Location) and click Edit .  You will be re-directed back to the applicable area to make the change.  It is important to note, if you need to change an inmate name, visitor name, date or time while making a visitation appointment, it must be done before selecting the Agree and Reserve button .   Otherwise, you will need to cancel the visit and reschedule the visit.

14. Click on the Review Policies button to see the Terms of Use, Privacy Policies, and Facility Policies.

• Click Agree & Reserve to confirm the visit.  A unique confirmation number is added and a confirmation email will be sent to you with visit information.  

Once a visit has been scheduled, the Upcoming Visits screen allows you to:

• Edit a visit
• Cancel a visit
• Add a New Visit

Once a visit is confirmed, you can only add/remove visitors.   If you need to change an inmate name, visitor name, date, or time, you must first cancel the visit and then reschedule it.  

• To add or remove a visitor from an already confirmed visit, click View Upcoming from either the Visit Summary screen or the Main Menu screen.    

2. Select the visit that needs to be changed.  Click Edit . You will be re-directed back to the Visit Summary screen. 

• Click Edit Visitors. Use the green and red arrows in the center of the screen to add or remove approved visitors to your existing visit. Click Confirm Visitors .   

• The updated Visit Summary screen will display with visitor changes. Click Agree & Reserve to reconfirm the visit with updated visitors. This example shows the visit was modified to reflect two visitors.

CDCR inmates are allowed one free video visit per month with Friends and Family.  Quotas (number of visits inmates get per day/week/month) are determined by CDCR and are configured into the visitation scheduling system. When a visit is canceled, the quota for that inmate is automatically reset.

• Friends and Family can go the visitor website to cancel a scheduled visit. 
• To cancel a visit from the visitor website, click on the Cancel Visit link on the Home page.

• Confirm the cancellation by clicking Yes or No.

• The visit status is updated to Canceled and is displayed on the Visitor Home Page. In addition, a cancellation email will be sent your email account confirming the cancellation.

CDCR inmates and visitors are allowed one free video visit per 30 days with Friends and Family.  Quotas (number of allowed per day/week/month) are determined by CDCR. When a visit is canceled, the quota for that inmate/visitor is automatically reset.

• Friends and Family can go the Visitation Scheduling website to cancel a scheduled visit. 
• From the Upcoming Visits screen, select the applicable visit to be canceled and click the Cancel button. 

• Confirm the cancellation by clicking Cancel Visit .

• The visit status is updated to Canceled . In addition, a cancellation email will be sent your email account confirming the cancellation.

Look for an email from WebEx with details for how to join your video visit.

For more information on “How to Use WebEx to Join a Video Visit”, you can also refer to CDCR’s Web Site:

Join your video visit from your computer, mobile device, phone, or a video conferencing system. You may pick the one that works best for you. All video visits are secure. The communication is encrypted and CDCR processes ensure that approved visitors are validated and only those approved visitors may join the visit. 

For technical assistance with VSA, contact the Visiting Sergeant or Lieutenant of the institution you wish to visit .

DO NOT contact GTL for technical assistance.

• City & County Jails
• State Prisons
• Federal Bureau of Prisons (BOP)
• US Immigration and Customs Enforcement (ICE)
• US Bureau of Indian Affairs (BIA)
• US Military Prisons and Jails (MIL)
• US Enemy Combatant High Value Detainees (HVD)
• FIND AN INMATE

Elmwood Men's Correctional Complex Remote Inmate Video Visits

Elmwood men's correctional complex.

Address: 701 South Abel Street Milpitas, CA 95035 Phone: 408-957-5300

Elmwood Men's Correctional Complex VISITATION SCHEDULE, POLICIES & GUIDELINES

Men's Visitation Entrance is located at: 945 Thompson Street Milpitas, CA 95035

Visitation Questions: Monday-Friday: 8:00 am–12:00 pm, 1:00 pm–4:30 pm - 408-957-5900

REGISTRATION and APPLICATION PROCESS

• Everyone wishing to visit a Elmwood Men's Correctional Complex inmate must first register and apply for permission .
• If you are unable to register online, you must print out, and fill in this form , them mail it in to: Department of Correction Elmwood Complex Attn: Visiting Office 701 South Abel St. Milpitas, CA 95035
• The Online Visitor Registration (OVR) system approval process may take up to seven business days to complete. A valid email address must be provided in order for you to receive notification of your application’s approval status.    If you do not have a valid email address, call 408-808-2804 , after a seven-day waiting period, to check on your application status. Responses by telephone may be delayed.  
• Scoll down for the section that is titled Elmwood Men's Correctional Complex Visitation Application Process for further instructions, as well as reasons for denial, and the appeal process.
• If you are already registered at one facility, even if it was at a previous time, you can use the same registration to schedule visits here.

INMATE VISITS - Read carefully!

• Inmates may have up to two 30-minute visits per week and one visit per day (Sunday being the first day of the week), space permitting.
• Up to two (2) adults may visit. The visits are shared (both adults enter at the same time).
• Check in is 45 minutes before the scheduled visit. 
• Adult visitors must have a government picture ID.
• Children who are 18 years or older will be counted as adults and must have their own account/register in the OVR system.
• Children must be biologically related to the Adult visitor or the inmate. A reasonable number of children may visit as long as they are constantly supervised and remain well behaved.   An original and/or notarized birth certificate is required for each child at the time of each visit. 
• Visitors may bring in one car key, and if with infant – one diaper, a reasonable amount of wipes and one pre-mixed formula/white milk bottle per child. 
• Don't wear jewelry, a bra with a metal wire, or any metal, as you have to pass through a metal detector.

M2, M3, M4, M5, M8 VISITING SCHEDULE

Minimum camp visiting schedule, elmwood men's correctional complex requires all visitors to register prior to visiting an inmate. .

Your application , meaning you, will be reviewed by staff, who will ether approve you or deny you the right to visit an inmate.

Reasons for denial to visit an inmate in the Elmwood Men's Correctional Complex:

• You were in our custody within the past 60 days.
• You have an open or pending court case.
• You have been convicted of a felony and served time in state prison. It is a felony to be on jail grounds without written consent from the Commander (California Penal Code 4571).
• You were convicted of a misdemeanor within the past 3 years.
• You have a No Contact Restraining Order involving the inmate you wish to visit.
• You are on probation or parole.
• You have an active warrant.
• You are currently out on bail for an open or pending court case.
• You have previous convictions for violence, assaultive behavior, sexual offenses or offenses committed while in custody.
• Any other factor that causes the Sheriff’s Office to deem granting visitation a risk to facility and staff safety and security.
• Approval or denial of any visitor is at the discretion of jail administration.

The Santa Clara County Jail Staff can't give you the reason you were denied, but if any of the reasons apply to you but believe you should be given special consideration, you can request reconsideration by writing a letter with explanation to: Elmwood Men's Correctional Complex Jail Commander County of Santa Clara | Office of the Sheriff | Custody Bureau 150 W. Hedding Street San Jose, California 95110

In your letter please include your full name, date of birth, driver’s license / ID#, your current address, telephone number.  These are the instructions for writing a letter to the Facility Commander  

What is a video visit?

Video visitation, also known as remote visitation, is quickly becoming the preferred method for visiting an inmate in jail or prison for the following reasons: •    It requires little to no staff, versus the staff required to move inmates to and from the visit and watch over the visit. It saves the Elmwood Men's Correctional Complex money. •    It removes any opportunity for contraband (drugs) to enter the facility. •    It can become a profit center for the facility, given that the revenue generated by visits is shared with the jail. •    While inmates prefer to see family and friends in person, video visitation allows them to visit with them more often, and on a whim. •    Video visitation gives the inmates and their visitors the feeling of more privacy. Video visitation from the perspective of the visitor allows them to visit from their home, their car, at work, and even allows them to take their device to a family or religious gathering. It allows them to give their inmate the feeling of belonging and not being forgotten.

Video visitation can take place on a computer, a tablet or a phone. 

Video visitation saves time. Instead of spending hours driving to the jail, checking in, filling out paperwork, potentially being searched, waiting, and then having a 15–30-minute visit, if it isn’t cancelled at the last minute, the visit can be done from anywhere during a short break in the visitor’s day.

If the visitor does not have access to a phone or computer, they can make an appointment ahead of time and use terminals in the lobby of the jail.

You must also be on the inmate's approved list, even for a video visit.

What are the companies that work with the jails and prisons that allow video visits?

There are several different companies that contract with all the jails and prisons that allow video visitation:

These are the companies in alphabetical order:

CIDNET City Tele Coin Correct Solutions Group Correct Pay Ctel Gettingout GTL Homewav IC Solutions Inmate Canteen Inmate Sales iwebvisits JailATM Jpay Gettingintouch (netvisit) NCIC Prodigy Sales Reliance Securus Smart Communications Tiger Services Visitel In addition, some jails use Microsoft Meeting and Zoom .

How Do You Communicate with an Inmate in the Elmwood Men's Correctional Complex by Phone

• Advance Pay - This phone account allows you to prepay so that your inmate can call you (and only you) whenever he/she wants and the cost of each call is deducted from your balance. You can even be notified by text when your balance gets low. You still have the option of accepting or rejecting each call.
• Pin Debit   -  This option allows you to fund an inmate's commissary account and lets him pay for phone calls to you and others with the money. You will have no control over who your inmate calls.
• Voicemail   -  You can leave a secure voicemail without having to contact the facility. When you call the local phone number for a facility offering Inmate Voicemail (call Customer Service at 877-650-4249 to get the local voicemail number for Elmwood Men's Correctional Complex, you will be informed of the cost for leaving a message. To leave your message, simply select the inmate by ID number. Then, record your voicemail.

For full instructions on the Elmwood Men's Correctional Complex Inmate Phone System, what the costs are, how it works, and tips and guidelines on rules, regulations and saving money on calls, check out our  Inmate Phones  Page .

How Inmates Can Use a Tablet to Access Services at Elmwood Men's Correctional Complex

To find out how to get access to a tablet for inmate read the following:

To learn more about Tablet Rentals for inmates, including the cost, all the services available and everything else you need to know, check out our  Tablet Rental  Page.

How to Communicate with an Elmwood Men's Correctional Complex Inmate by Mail and by Email

To mail or email an inmate in Santa Clara County follow these steps:

When mailing a letter or postcard to an inmate, please follow these instructions:

• All mail sent to an inmate at the Elmwood Men's Correctional Complex must include the sender's name and mailing address in the top left corner of the envelope or postcard.
• All mail must include the facility's address, as well as the inmate's name and assigned number.
• Failure to include your return address will most likely result in your mail NOT being delivered and your letter destroyed.
• The Elmwood Men's Correctional Complex has a zero-tolerance policy regarding mail violations. 
• All the information you need to understand mail and email policies can be found on our  Inmate Mail  Page and our  Text/Email an Inmate  Page.

Emailing Messages & Photos

Then use the Facility Finder to: 1.   Select Elmwood Men's Correctional Complex, 2. Add your inmate to your list of contacts, 3. Add a credit or debit card to cover your costs.

• Messages can be up to 500 characters long, including punctuation. At the bottom of your message there is a 'character countdown' feature.  
• After you click the “CONTINUE” button, you can review the cost to send your message to your inmate. You can also attach credits for your inmate to reply to your message.  Be sure to accept the Terms and Conditions and click the “SEND” button for your message to be successfully delivered to your inmate.
• You can also send your Santa Clara County inmate photos and videos.

Customer Service Questions 'Online' Contact Form , or Call    866-516-0115

Go here to this FAQ to get answers to how the transition to ViaPath from GTL and gettingout will affect your account.

All the information you need to understand mail and email policies for Santa Clara County can be found on our  Inmate Mail Page and our  Text/Email an Inmate  Page.

How to Send a Carepack Commissary Package Directly to an Inmate in Santa Clara County

To send a commissary carepack (food, snacks and goods) directly to an inmate in Elmwood Men's Correctional Complex follow these steps:

• Register here  to create an account with icaregifts  for Santa Clara County.

• Choose California, then Elmwood Men's Correctional Complex, and then the products you want shipped to them, and input your payment method. 
• NOTE: There may be a limit on how much product you can send your inmate in Santa Clara County at any one time.
• There are a total of fourteen (14) pre-determined icaregift packs available to choose from. 
• The gift packs for inmates in Santa Clara County range in price from $10.49 for ten pre-stamped envelopes, 2 pens and a pad of writing paper, to $104.99 for a box of 85 snack and food items.

For all information, tips and available items for shipping  Commissary  packages to an inmate in Elmwood Men's Correctional Complex, as well as sending money to the inmate so that they can purchase their own items, check out our Commissary Instructions Page  for Santa Clara County.

How to Deposit Money into an Inmate's Account in Elmwood Men's Correctional Complex

To deposit money into the account of an inmate in Santa Clara County, follow these instructions:

• Create an account with Touchpay Services , a GTL company.

• Select California.
• Select Elmwood Men's Correctional Complex
• Enter the Inmate ID of your inmate.  This can be found by calling 408-957-5300  or by looking up the inmate's name in the Inmate Search link .
• Enter your billing information and send money.
• You can also deposit cash using the kiosk at the Elmwood Men's Correctional Complex.  To do this you need the Inmate's ID Number and the Facility Locator Number for Santa Clara County.

For all the information you need regarding making an inmate deposit, what it costs, how much you can send, how long it takes for your inmate to receive funds and more, and to get the Facility Locator Number, check out our  Send Money  Page.

Photos of this facility

Inmate Search State of California and Federal Lockups

Elmwood men's correctional complex contact information.