corporate travel management opening hours

• Concur Login |
• Deem Login |
• Print My Invoice |
• Flight Check-in |
• Flight Delays |
• Management Reports |
• Leave a Review

Call 800.800.6336 704.561.0707 To speak to us today!

• Online and Mobile Booking Solution
• Reporting and Data Management
• Duty Of Care
• Meetings & Events
• Entertainment Industry
• CTM Annual Spa Trip
• Client Feedback

Complete the following form and a CTM Representative will contact you shortly.

Sales Contact Form

What our clients say about us.

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Entertainment Travel
• Sports Travel
• University Travel
• Government Travel
• Event Travel
• Resource Travel
• Leisure Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Center

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Customer service excellence is in our DNA

We understand that business travel is complex, requiring an intricate understanding of your business’s unique objectives, travel trends and traveler preferences to deliver results..

As such, we provide our customers with the support and service of a local, dedicated travel management team , led by a strategic account manager and supported by a highly experienced travel consulting team who will personally support your business and your people at every step of the journey.

Whether it’s implementing a complex travel program, solving a tricky itinerary, or providing emergency travel support – our team are on hand to guide you through it.

Testimonial

CTM's staff are unsurpassed in travel experience. Supported by their online platform (Lightning) and reinforced with 24/7 emergency help, why would you use anyone else!

- Westside Corporation -

Dealing with CTM is always an easy experience. The service delivery from consultants is world class.

- LOGOS Property -

We have a strong relationship with our CTM Account Manager. He's always available to discuss ideas and endeavors to provide a range of solutions.

Friendly support wherever and whenever you need it

Unlike many travel management companies, Corporate Travel Management (CTM) provides localized after-hours emergency travel support to our customers. We do not outsource our consulting, so you can enjoy greater peace of mind knowing that friendly, local and knowledgeable assistance is available to you anytime and anywhere you need it.

Best-in-class service and expertise

CTM is a multi-award winning provider of travel management services globally – we are extremely proud that our people are continually recognised as being best-in-class for customer service and account management.

Every one of our expertly trained employees, from senior management through to travel consultants, have been specifically selected to ensure that our operational model adds value to our clients at every level of our service offering.

Experience the CTM difference today.

People are the core of our success.

Discuss your travel program needs with our expert customer service team today.

You might also be interested in....

Return on investment

CTM’s simple ROI philosophy means that for every dollar spent on our travel management services, we’ll return more in savings.

Innovative technology

We provide customers with a range of technology solutions, giving you greater control over your travel management solution.

Case studies

We're proud of our results, but don't just take our word for it! Take a look at our customer case studies.

Discover the alternative in business travel

Welcome to the place where clients are truly partners. As an extension of your team, FCM Travel is the travel management company that brings agility to your corporate travel program, driving value and creating simplicity.

With a unique approach to building technology and talented teams that go above and beyond, together we can do more than tick boxes and book tickets.

How we add value to business travel programs

Consistent experience

Data that influences

Best-in-market content

A collaborative partner

Explore what we do

Collaborating on travel programs with

Technology built with you in mind

Craving a smoother way to book and manage business trips, with quick access to support, 24/7? Yearning to easily search and pull reports for travel insights, and view safety & risk alerts in one place?  

Our customers felt the same way. That’s why we built the FCM Platform, a business travel platform that’s designed to transform travel programs.  

With the FCM Platform, you get: 

• Global consistency  
• Personalized user experience 
• Alternative approach to innovation 
• Actionable insights  

Explore FCM Platform

Corporate travel services that work for all

Travel Managers

Travel Bookers

Business Travelers

Company travel strategy that keeps everyone….

Safe & Productive

Thinking ahead

Resources hub.

From The Th!nk Series to FCM Consulting’s Quarterly Trends Reports, to practical travel advice and insights to elevate programs. Explore the Resource Hub .

2024 Diversity, Equity, & Inclusion Report

Ready to reveal your travel program’s value? This is the guide for you.

FCM Meetings & Events launches global venue finder platform

“Not only did FCM provide comprehensive, customized materials and sessions, they consistently took the time to listen and understand our culture, and then flexed to align with our needs”.

That's what the travel manager of a well-known Fortune 100 insurance company said about implementing FCM Travel, after 10 years with their incumbent TMC. Discover how agility and partnership-focused goals were a perfect match for this global business travel program.

Read case study

Services and culture, certified

Discover the awards and accreditations we’ve collected as a travel management company over our 20-year history.

View our trophy cabinet

Ready to discover a new travel management company? Let’s talk.

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Event Travel
• Resource Travel
• Sport Travel
• Leisure Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Centre

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Contact CTM

Contact corporate travel management (ctm) today for an obligation-free review of your travel program..

Our expert team are adept at identifying opportunities to reduce costs, increase efficiencies, drive policy compliance and technology adoption, and deliver a positive return on your travel investment.

Looking for assistance with a recent travel booking? Contact your local CTM travel team.

Take your first step towards better business travel.

Simply submit your enquiry below and one of our travel experts will be in touch shortly.

CTM Australia / New Zealand Registered Head Office

Level 9, 180 Ann Street Brisbane, QLD 4000 Australia

Phone (AU): +61 7 3329 7400 Phone (NZ): +64 9 522 5973

Emergency After Hours Support Toll Free AU: 1800 663 622 Toll Free NZ: 0800 801 818

Travel Booking Support: 1800 663 622

CTM Investor Centre

For investor information, visit the Corporate Travel Management Limited Investor Centre at investor.travelctm.com.au

Media Enquiries

Alasdair Jeffrey – Rowland. Email:  [email protected]  Phone: +61 404 926 768 / +61 7 3229 4499

Finance / Accounts Enquiries

Phone: +61 7 3329 7667

Got a question about your travel program?

• Travel management Toggle submenu Egencia Overview Travel management solutions Amex GBT Neo1 Amex GBT Select Amex GBT Ovation Amex GBT Lawyers Travel Manage your corporate travel program Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer center Toggle submenu Travelers Help center Business traveler center Download the app Travel arrangers Help center Travel arranger center Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Corporate Travel Management, Business Travel Services & Solutions

Modern corporate travel management for the fast-changing travel landscape

Manage risk. Support traveler wellbeing. Plan for the future. How can Egencia™ help you modernize your corporate travel program?

The only proven global B2B travel tech platform

Egencia is always working to deliver travelers, travel managers, and travel arrangers unrivaled choice, value, and experience, with the powerful backing of Amex GBT.

We’re in a league of our own

Our platform can be optimized for all types of users, in companies big or small.

Tech is in our DNA   We originated in the labs of global tech giants and now we are a part of the most valuable B2B travel solution in the world.

AI-driven insights   Our AI delivers custom user experiences that add value to your company’s travel program.

Suite of APIs   Amex GBT Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.

Unbeatable travel content We lead the industry with over 290 global airlines and 650,000 lodging partners.

Industry-first NDC capabilities Amex GBT Egencia is the first to offer new distribution capabilities to our clients. 

Amex GBT Egencia Preferred Rates  We offer the best value for business travel with access to special discounted air fares.

The unique content from Amex GBT Egencia provides unrivaled choice and value for air, hotel, car and rail.

Our technology-driven customer service and commitment to excellence puts Amex GBT Egencia on another level.

Industry leader in service Our platform and services are consistently rated above 95% satisfaction by customers.

Best-in-class traveler support We provide services to over 2 million travelers in over 60 countries.

Globally proven Amex GBT Egencia proudly supports over 9,000 companies of all sizes around the world.

Constant innovation We consistently deliver enhancements and innovation across our online and offline services.

Smartest shopping experience Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.

Proven optimization Our AI and machine learning delivers the best experience and enhancements for savings, traveler wellbeing and sustainability.

We lead the industry in innovation, with data insights from 100s of millions of transactions every year.

The world's business travel platform

• Companies of all sizes in more than 60 countries trust Amex GBT Egencia to modernize their corporate travel programs
• We deliver simple, consumer-like business travel that users love and fast, knowledgeable support for unexpected moments
• With a globally consistent platform and skilled travel program management, rest assured your travel program is optimized to manage risk while maximizing ROI

Ready to update your travel program?

If now is the time to redesign your corporate travel program to manage risk, support traveler wellbeing and monitor your travel spend, this toolkit can help.

Amex GBT Egencia helps you stay connected

14 million business trips were made with Amex GBT Egencia last year. As your travel management company, we’ll be with you every step of the way.

Managing travel risk

Travel risk management has never been more important. Find out how you can manage risk, deliver duty of care and make your business travelers feel secure.

• A comprehensive and quickly adaptable business travel policy is crucial. Use this free guide to help you create a travel policy that adapts to your needs.
• Make traveler wellbeing a priority. Inform, alert and assist them in real-time via the mobile app and online booking tool
• Reduce risk by improving travel policy compliance

Putting traveler wellbeing first

You want employees to feel fully supported from the time they book until they return home. Amex GBT Egencia travel experts are ready to assist.

• Learn how you can enhance your duty of care policies for travelers
• Travel booking is only one part of the equation. Traveler safety is the other. Use this pre-travel safety checklist as a guide
• Learn how Amex GBT Egencia simplifies hotel bookings for travelers .
• Put your travelers in the driver’s seat and take advantage of our fleet of 5 million car rental options worldwide

Savings and ROI

Even as the travel industry changes, businesses still need to make strategic decisions based on cost and ROI. Amex GBT Egencia can help you boost your bottom line.

• Gain insights, identify savings and optimize travel spend in real-time with Amex GBT Egencia Analytics Studio
• Find out how Umpqua Bank maximized their business travel ROI with Amex GBT Egencia
• Amex GBT Egencia travel services can help simplify expense management . Easily track travel expenses that reflect spending with personal or corporate credit cards
• 19 ways our travel management solutions can help you save time and money

Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel. Shouldn’t you be one of them?

Amex GBT Egencia’s G2 Winter 2024 Awards

Are you considering a return to business travel.

Amex GBT Egencia partners with Festive Road to offer a permissible travel framework to evaluate an organization’s overall readiness to travel based on corporate, individual and government regulations.

Are you an Amex GBT Egencia travel customer?

I'm a business traveler, i manage travel, recommended for you.

Request a demo to see what Amex GBT Egencia travel management solutions can do for you.

Already a customer? Contact Amex GBT Egencia customer service .

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Passport & Visa
• Event Travel
• Sport Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Centre
• Fact Sheet: Asylum Seeker Services

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Contact CTM

Contact corporate travel management (ctm) today for an obligation-free review of your travel programme..

Our expert team is adept at identifying opportunities to reduce costs, increase efficiencies, drive policy compliance and technology adoption, and deliver a positive return on your travel investment.

Looking for assistance with a recent travel booking? Contact your local CTM travel team.

Take your first step towards better business travel..

Simply submit your enquiry below and one of our travel experts will be in touch shortly.

CTM UK/Europe Head Office

Rex Building 62 Queen Street London EC4R 1EB

CTM Investor Centre

For investor information, visit the Corporate Travel Management Limited Investor Centre at investor.travelctm.com.au

CTM Media Enquiries

Email: [email protected]

CTM Supplier Relations

Hotel/Airline/Car/Rail Partnership Enquiries only: Email: [email protected]

Dedicated helpline for CTM customers

Phone: +44(0)207 429 9600 Hours: 08.30 – 18.00 (Monday – Friday)

CTM24: Available for emergency* support 24 hours a day, 7 days a week. Please provide your name, company and your booking reference to the call handler who will be able to access your booking.

Telephone: +44(0)207 429 9600

*Please note: there is a premium charge for our CTM24 service.

Dedicated helpline for CTM North customers

Central Government Customers

Phone: +44(0)127 472 6424

Scottish Government Customers

Phone: +44(0)127 476 0650

Wider Public Sector Customers

Phone: +44(0)330 008 2000

Private Sector Customers

Available for emergency support 24 hours a day, 7 days a week.

Looking to learn more about our services and technology?

Get in touch, how can we help.

Have questions about our services? Fill out this form and our sales team will be in touch!

Are you a current client looking for non-urgent   (traveling in 48 hours or more) support? Please either book your travel through Melon or Concur (if enabled for your company), or contact your dedicated Travel Consultant during business hours (Mon-Fri 8:00am-6:00pm).

Are you a current client looking for urgent  support  or is your request  outside of business hours?   Utilize our chat service through Melon or SAM (if enabled for your company), email us at  [email protected] , or call our 24/7 emergency line (the phone number is located on your itinerary). 

Interested in working with us? Check out our open positions!

• Search Search Please fill out this field.

What Is Corporate Travel Management?

Things to consider in corporate travel management, options for corporate travel management.

• Challenges of Corporate Travel Management

Tips for Creating a Corporate Travel Management Policy

Budgeting and reducing costs for corporate travel, the bottom line.

• Corporate Finance

A Complete Guide to Corporate Travel Management

Organize Your Employees’ Travel Itineraries and Manage Business Travel Efficiently

Travel is a major expense item for many companies, and while teleconferencing via Zoom and other online platforms may have eliminated the need for some trips, it remains essential for a wide range of business purposes, such as industry conferences and trade shows, critical sales calls, and certain meetings.

Corporate travel management (CTM) is one way that companies large and small can attempt to control and cut down on their travel costs. If you’re considering implementing a corporate travel management program for your business, here is what you need to know about how it works.

Key Takeaways

• Corporate travel management is a way for companies to try to control their travel costs and cut back on them if necessary.
• Some companies handle this function themselves, while others outsource it to specialist companies.
• Corporate travel managers can be involved in setting itineraries, booking flights and hotel rooms, and managing other travel-related costs.
• Today, many companies are concerned with not only the financial costs of employee travel but also its environmental impact.

Corporate travel management refers to processes that businesses put into place to oversee their employees’ travel and entertainment (T&E) expenses and ensure that they comply with the company’s policies. That can include approving (or rejecting) travel plans, arranging itineraries, purchasing tickets, and auditing expense reports.

A large company might have a separate department dedicated to corporate travel management, while a smaller one may assign the tasks to their human resources and accounting departments. Still others may outsource these functions to third-party travel management companies.

While the COVID-19 pandemic resulted in significant cutbacks in business travel, an October 2023 survey by the Global Business Travel Association found that 84% of companies said their business travel had “largely” or “mostly” returned to pre-pandemic levels.

Companies can choose to exert varying degrees of control over their employees’ travel, from fairly general guidelines on spending limits to very specific, step-by-step procedures, including which travel suppliers to use. Here are some of the matters they may take into consideration.

Itineraries

A business travel itinerary is a summary of a proposed trip, including travel dates and times, flight numbers, hotel bookings, meeting appointments and contact information, and so forth. Corporate travel managers may develop itineraries in collaboration with employees, making sure that each aspect complies with company policies. A written itinerary is also a handy reference for employees to bring with them on their trips.

Transportation

Corporate travel managers will often make transportation arrangements on behalf of employees, much like a travel agent might for someone’s personal vacation. Because they may control a high volume of business, they can have more leverage in negotiating with suppliers, such as airlines or rental car companies. They may also have special arrangements with certain suppliers, and the company might require its employees to use those suppliers whenever possible.

Even if they don’t have such arrangements in place or much power to negotiate prices, they may have tools at their disposal for searching out deals and discounts that individual employees don’t have. For example, they may have access to an online global distribution system (GDS), such as Amadeus, Sabre, or Travelport, allowing them to compare multiple carriers at the same time.

Accommodations

As with transportation providers, corporate travel managers can help arrange hotel bookings, often securing discounts that would be unavailable to employees individually. Hotel prices and availability are also provided on GDS platforms, which can save employees a lot of time and effort calling around to book a room.

Meetings and Events

For companies planning meetings and other events, corporate travel managers can book venues and assist attendees with their travel arrangements. Some companies may have separate travel management and event planning departments or merge the two into a single department. They can also farm out these functions to third-party companies that specialize in arranging events and have deep experience and contacts in that area.

Costs and Reporting

Since keeping costs under control is a major reason for implementing a corporate travel management program, setting spending policies and enforcing them is one of the managers’ key responsibilities. Employees must generally submit expense reports at the conclusion of their travel, which travel managers can then review.

Keeping accurate records, and receipts where necessary, is also important for tax reporting purposes. Companies can generally deduct employees’ travel expenses if they have a clear business purpose and are “ordinary and necessary” and not “lavish or extravagant.”

In many cases, companies will provide corporate credit cards for employees to use during their travels. Corporate credit cards can make it easier for companies to collect the information they need for reporting purposes, and spare employees the cost and bother of putting travel expenses on their own credit cards and having to wait for reimbursement.

Policy Compliance

Most companies of any size will have a written travel policy that they expect their employees who travel for business to become familiar with. This document will cover matters such as any required approval process before starting on a trip, spending limits, preferred travel suppliers, expenses that are reimbursable (or not), rules on the use of a corporate credit card, and how to fill out and submit an expense report at the conclusion of a trip. Written travel policies serve the dual purpose of controlling company costs and saving employees unwelcome surprises over expenses that the company won’t reimburse them for.

Beyond specific travel-related policies, corporate travel can be affected by broader company policies. For example, a 2023 Deloitte study reported, “Climate concerns will likely put a cap on corporate travel gains for several years to come. Four in 10 European companies and a third of U.S. companies say they need to reduce travel per employee by more than 20% to meet their 2030 sustainability targets.”

Travel Support and Assistance

In addition to helping employees with the logistical and financial aspects of travel, corporate travel managers can provide other forms of support, including help in a medical or other emergency. Many large corporate travel departments and third-party companies have support services available 24/7, just in case.

As mentioned, companies don’t have to take on all (or any) of these responsibilities themselves but can hire another company to handle it for them. While that represents an added cost, a company that specializes in corporate travel is likely to bring greater expertise to the role and may find cost savings that would otherwise go unnoticed.

Companies can also buy travel management software programs that allow employees to book their own travel arrangements and that may link to the company’s accounting software to simplify expense reporting. Such software can also flag and even reject any expenses that don’t comply with company rules.

If they don’t have access to professional GDS platforms, travel managers can also make use of regular consumer booking sites, such as Expedia and TripAdvisor.

Challenges of Corporate Travel Management 

While corporate travel management will often benefit a company from a financial perspective, it does present challenges.

For example, because it takes away some of the autonomy that employees may have become accustomed to in planning their own trips, it can cause them to feel mistrusted or micromanaged and make travel seem like more of a burden. In addition, for corporate travel management to be effective, it requires that the people who oversee it know what they’re doing, which may require not only training but also frequent refresher courses to keep up with the rapidly changing travel industry.

A good corporate travel management policy will lay out as specifically as possible the company’s rules for arranging flights and other transportation, booking hotel accommodations, and expensing other reimbursable travel-related costs, such as meals and entertaining. Any caps on costs should be regularly revisited and revised as necessary to keep up with inflation and changes in the marketplace.

The policy should describe a clear process for having travel approved in advance, if that’s required, and submitting expense reports after the trip for timely reimbursement.

An effective policy will also strive to avoid situations in which lower-level employees feel they are subject to stricter or more penny-pinching rules than higher-ups.

Finally, it’s important that employees be encouraged to read the policy and know the rules. They may also be given the opportunity to provide feedback on ways that the rules can be improved next time the policy is revised.

Corporate travel managers not only play a role in monitoring how a company’s money is being spent and looking for ways to cut its costs. They also often have a major say in setting the company’s annual travel budget, based on previous years’ needs and anticipated pricing changes throughout the travel industry.

Today that may involve weighing in on when a virtual meeting can substitute for an in-person one. A 2023 Morgan Stanley survey of 100 global corporate travel managers found that they planned to replace 17% of their corporate travel with virtual meetings in 2024 for reasons “ranging from cost savings to lower carbon footprints.”   

Why Is Corporate Travel Important?

While many companies learned during the COVID-19 pandemic that they could sometimes substitute virtual meetings for in-person ones, they have also found that travel can more than justify its cost in many instances . As Harvard Business School Associate Professor Prithwiraj Choudhury remarked in a recent interview on the university’s website, “Even in a hybrid world, even in a world of work-from-anywhere, we still need to occasionally meet colleagues in person for social purposes.” In addition, face-to-face meetings can help establish more profitable and productive relationships with a company’s key customers and suppliers.

Who Handles Corporate Travel?

Companies handle corporate travel in a variety of ways. Many have created internal departments dedicated to corporate travel management, while others outsource that role. However, many companies still leave most of the decisions to individual employees. One 2023 survey by Morning Consult Research Intelligence reported, “Over half (51%) of those who travel frequently for work book on their own using a platform of their choice.”

What Does Corporate Travel Include?

Corporate travel can include both domestic and international trips that have a business purpose. It generally doesn’t include employees’ everyday commuting. Commuting costs are not tax-deductible for employees, but companies can choose to subsidize them up to certain limits through what the Internal Revenue Service (IRS) calls qualified transportation benefits. Those benefits are not taxable to the employee, but the employer doesn’t get any tax deduction for providing them.

Corporate travel is expensive, but many companies find that its benefits outweigh the costs. Corporate travel management is one way that companies can try to keep those costs under control and get the most value from their travel budgets. While many companies have embraced corporate travel management programs, others still leave most decisions to their individual employees.

Global Business Travel Association. “ Global Business Travel Industry Sees Rebound in 2023 with Shifting Challenges and Opportunities for 2024 .”

American Express. “ What Is Corporate Travel Management and Why Do You Need It? ”

Internal Revenue Service. “ Topic No. 511, Business Travel Expenses .”

Deloitte. “ Navigating Toward a New Normal: 2023 Deloitte Corporate Travel Study .”

Oracle NetSuite. “ What Is Corporate Travel Management? ”

Morgan Stanley. “ 2023 Outlook: Business Travel Bounces Back .”

Harvard Business School. “ Why Business Travel Still Matters in a Zoom World .”

Morning Consult Research Intelligence. “ Business, but Not as Usual ,” Page 18.

Internal Revenue Service. “ Publication 15-B: Employer’s Tax Guide to Fringe Benefits ,” Page 22.

• Terms of Service
• Editorial Policy
• Privacy Policy
• Your Privacy Choices

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

Corporate Travel

• Meetings & Events
• Sustainability
• Global Network
• Case Studies
• Business Travel Blog

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Global business is complex, driven by global objectives and underpinned by regional needs and nuances. No matter how large, diverse and complex your travel needs, we’re committed to designing simple, safe and sustainable travel solutions that delivers measurable results.

With Corporate Travel Management (CTM), you can consolidate every aspect of your business travel, strategic meetings and corporate event management needs to maximize savings, efficiencies and duty of care across your entire business travel portfolio.

That’s the CTM difference.

Ready to discuss your global corporate travel needs?

Global travel, done differently.

One Program

Seamless service, content, and travel technology everywhere you go.

At CTM, we design simple, effective global business travel programs that are as unique as your business and the people that power it. We take what’s complex and make it simple, designing services and travel solutions that make global business travel simply better – safer, more sustainable and more enjoyable for every travel stakeholder.

We work with your team to source and select the right solutions for your business and people in every market you operate in, and package them up into one program , accessed through one platform and supported by one team , to give your global business travel program a place to call “home.”

One Platform

Designed specifically for your unique program and traveler needs.

The tools you need to travel are as unique as your business and people. That’s why CTM takes an agnostic approach to sourcing, selecting and integrating the most powerful and relevant tools in the market to deliver a bespoke, singular travel technology solution that meets your needs and preferences.

Our proprietary travel technology framework enables us to seamlessly integrate a broad range of tools into one travel portal, providing our global customers with a single, customized and highly configurable platform that meets the needs of every user for maximum adoption, compliance and user-experience.

Global servicing, delivered consistently and expertly in every region you operate in

CTM’s global travel programs are powered by a carefully crafted team of global travel experts, identified for their expertise and experience in delivering results where your business needs them.

Your dedicated global travel team is centrally managed by a Global Travel Program Manager, providing one point of contact for all program performance, optimization and policy development needs, and serviced by a dedicated team of regional travel experts in every market your business operates in.

Is your global corporate travel program fit for the future?

Customer Service Excellence

From your first interaction with our team, you’ll experience the CTM difference.

Global Technology Ecosystem

Our travel technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Sustainable Business Travel

CTM is proud to play its part in supporting the long-term sustainability of our planet by reducing the impact of business travel on the environment.

Global Hotel Program

Access the best negotiated room rates and value-adds at more than 48,000 properties in 205+ countries in one place.

Traveler Well-Being

Optimize travel behaviors and identify potential triggers of traveler stress within your travel program for enhanced wellness and duty of care.

Looking for a tailored travel management solution?

You might be interested in....

CTM Global Capabilities

No matter how large, diverse and complex your needs, we design simple, safe and sustainable global travel programs that deliver measurable results.

Global Servicing

Designed for smaller travel budgets with less complexity. Select a managed or self-serve travel solution that suits your specific travel needs and objectives.

VIP Service Solutions

CTM Elite provides tailored premium VIP service solutions and elevated supplier influence to deliver exceptional travel experiences for your VIP business travelers.

Contact our expert team to discuss your global corporate travel program today.

Get in Touch

24 hour emergency assistance, +44(0)20 8336 5276.

Last-minute changes?  We've got you. Meeting running over? Let us alter those plans.  Wherever, whenever and whatever the case, we're on hand 24/7 for your travel needs.

If it's urgent, ignore this form. Call or email your dedicated travel consultant directly, or get in touch through Melon.

020 7280 0570

Emergency assist.

15 UK Offices

We’re not one of those travel companies that’s only in London and Manchester. We’ve got 15 offices across the UK, from Glasgow to Brighton. What does that mean? You get help from people that know everything about travelling out of your closest airports, ports and train stations. 

[[ item.name]]

London - waterloo, london - wimbledon, london - bankside, london - chancery lane, stay in the loop..

The world of corporate travel is always changing.  Sign up and never miss a beat. 

• Travel management Toggle submenu Egencia Overview Travel management solutions Amex GBT Neo1 Amex GBT Select Amex GBT Ovation Amex GBT Lawyers Travel Manage your corporate travel programme Corporate travel policy Travel risk management Travel expense management Reporting Travel management consulting Industry Solutions Transportation & Logistics

Egencia reviews

See how Egencia works

• Customer centre Toggle submenu Travellers Help centre Business traveller centre Download the app Travel arrangers Help centre Travel arranger centre Training resources Travel managers Connect community Product updates Customer training
• Watch a demo
• Request a demo
• About Egencia

Corporate Travel Management, Business Travel Services & Solutions

Modern corporate travel management for the fast-changing travel landscape

Manage risk. Support traveller well-being. Plan for the future.  How can Egencia™ help you modernise your corporate travel programme?

The only proven global B2B travel tech platform

Egencia is always working to deliver travellers, travel managers, and travel arrangers unrivalled choice, value, and experience, with the powerful backing of Amex GBT.

We’re in a league of our own

Our platform can be optimised for all types of users, in companies big or small.

Tech is in our DNA   We originated in the labs of global tech giants and now we are part of the world's most valuable B2B travel solution.

AI-driven insights   Our AI delivers custom user experiences that add value to your company’s travel programme.

Suite of APIs   Amex GBT Egencia’s open API platform gives you the ability to build robust integrations that help you automate, connect and simplify your travel and expense management.

Unbeatable travel content We lead the industry with over 290 global airlines and 650,000 lodging partners.

Industry-first NDC capabilities Amex GBT Egencia is the first to offer new distribution capabilities to our clients. 

Amex GBT Egencia Preferred Rates  We offer the best value for business travel with access to special discounted air fares.

The unique content from Amex GBT Egencia provides unrivalled choice and value for air, hotel, car and rail.

Our technology-driven customer service and commitment to excellence puts Amex GBT Egencia on another level.

Industry leader in service Our platform and services are consistently rated above 95% satisfaction by customers.

Best-in-class traveller support We provide services to more than 2 million travellers in over 60 countries.

Globally proven Amex GBT Egencia proudly supports over 9,000 companies of all sizes around the world.

Constant innovation We consistently deliver enhancements and innovation across our online and offline services.

Smartest shopping experience Our technology provides the smartest, quickest shopping experience to give the best routes and rates based on user preferences.

Proven optimisation Our AI and machine learning deliver the best experience and enhancements for savings, traveller well-being and sustainability.

We lead the industry in innovation, with data insights from 100s of millions of transactions every year.

The world’s business travel platform

• Companies of all sizes in more than 60 countries trust Amex GBT Egencia to modernise their corporate travel programmes.
• We deliver simple, consumer-like business travel that users love and fast, knowledgeable support for unexpected moments.
• With a globally consistent platform and skilled travel programme management, rest assured that your travel programme is optimised to manage risk while maximising ROI.

Ready to update your travel programme?

If now is the time to redesign your corporate travel programme to manage risk, support traveller well-being and monitor your travel spend, this toolkit can help.

Amex GBT Egencia helps you stay connected

14 million business trips were made with Amex GBT Egencia last year. As your travel management company, we’ll be with you every step of the way.

Managing travel risk

Travel risk management has never been more important. Find out how you can manage risk, deliver duty of care and make your business travellers feel secure.

• A comprehensive and quickly adaptable business travel policy is crucial. Use this free guide to help you create a travel policy that adapts to your needs.
• Make traveller well-being a priority. Inform, alert and assist them in real time via the mobile app and online booking tool.
• Reduce risk by improving travel policy compliance.

Putting traveller well being first

You want employees to feel fully supported from the time they book until they return home. Amex GBT Egencia travel experts are ready to assist.

• Learn how you can enhance your duty of care policies for travellers
• Travel booking is only one part of the equation. Traveller safety is the other. Use this pre-travel safety checklist as a guide
• Learn how Amex GBT Egencia simplifies hotel bookings for travellers .  
• Put your travellers in the driver’s seat and take advantage of our fleet of 5 million car rental options worldwide

Savings and ROI

Even as the travel industry changes, businesses still need to make strategic decisions based on cost and ROI. Amex GBT Egencia can help you boost your bottom line.

• Gain insights, identify savings and optimise travel spend in real time with Amex GBT Egencia Analytics Studio
• Find out how Umpqua Bank maximised its business travel ROI with Amex GBT Egencia
• Amex GBT Egencia travel services can help simplify expense management . Easily track travel expenses that reflect spending with personal or corporate credit cards
• 19 ways our travel management solutions can help you save time and money

Amex GBT Egencia empowers over 2 million business travelers to get the most out of their business travel. Shouldn’t you be one of them?

Amex GBT Egencia’s G2 Winter 2024 Awards

Are you considering a return to business travel.

Amex GBT Egencia partners with Festive Road to offer a permissible travel framework to evaluate an organisation’s overall readiness to travel based on corporate, individual and government regulations.

Are you an Amex GBT Egencia travel customer?

I'm a business traveller, i manage travel, recommended for you.

Request a demo to see what Amex GBT Egencia travel management solutions can do for you.

Already a customer? Contact Amex GBT Egencia customer service .

• 1800-2121-225
• [email protected]

• Moscow Metro Tour

Activity Details

- moscow tour packages – russian fairy tale tour 6 night / 7 days, activity overview.

• Description
• The Moscow Metro is among the biggest and thickest metro networks in the world.
• This makes it easier for people to travel quickly in Moscow.
• The Moscow Metro is made up of 12 lines and 200 stations, and it is around 333 kilometers long.

Activity Important

• Important to know
• Certified English speaking local guide.
• Hotel/port pickup and drop.
• Tips and personal expenses.
• Instant package confirmation at the time of booking.
• This package does not qualify for any refund policy.
• You will need to present either a paper or an electronic voucher for this activity.

Other activities in Russia

Senate Square Tour

Red Square Tour

Moscow Tour

For tour package: moscow metro tour.

Newsletter Sign Up Sign up and Get Our Amazing Offers

Billionaire hedge-fund boss Steve Cohen says a 4-day workweek is coming — and it's part of why he made a big investment in golf

• A four-day workweek is inevitable thanks to AI, the billionaire hedge-fund boss Steve Cohen says.
• Cohen said that belief was partly why he made a big investment in golf.
• "That should fit into a theme of more leisure for people, which means golf rounds will go up," he said.

A four-day week is coming to the workplace, the hedge-fund giant Steve Cohen said.

Cohen, the CEO and chair of Point72 Asset Management, told CNBC on Wednesday that the growing adoption of artificial intelligence would eventually help enable a four-day workweek .

"My belief is a four-day workweek is coming," Cohen said. "You know, between the advent of AI, generally, we hear from people that Fridays are just not — people are not as productive on Fridays, and so I just think it's an eventuality."

Related stories

While it's "hard to know" when a four-day workweek will arrive for the majority of the working population, Cohen said investing in experiences would likely be the best way to benefit from the major theme of Americans working fewer hours.

"Anything around, you know, I would say leisure, travel, experiences, all that type of that stuff, if people have more time," Cohen said of the investment implications from a four-day workweek. 

Cohen himself has made major investments in the sports world. Aside from his 95% ownership stake in the New York Mets , Cohen recently joined a group of investors committed to putting about $3 billion into the PGA Tour.

"That should fit into a theme of more leisure for people, which means golf rounds will go up, and you know, interest," Cohen said. "I guess courses will be crowded on Fridays."

While Cohen expects a four-day workweek to eventually become reality, it probably won't for his employees or anyone else employed by investment firms. That is, unless the stock market also decides to adopt a four-day workweek.

"If they're taking off Friday and they have a portfolio, that's a problem, OK, if the markets are open," Cohen said of investment managers. "So forget, forgetting us, OK. I mean, the vast majority of people will get an opportunity, I think at some point, to have a three-day weekend." 

Watch: How AI technology could change the way we watch sports according to IBM's Jonathan Adashek

• Main content

• Share full article

Advertisement

Supported by

Help! Japan Airlines Downgraded Us From First Class and Skimped on the Refund.

A couple is bumped from ultraluxury to semi-luxury on a trans-Pacific flight and receives what they feel is only a pittance in compensation.

By Seth Kugel

Dear Tripped Up,

Last year, my husband and I splurged on round-trip first-class tickets on Japan Airlines from San Francisco to Tokyo for $13,474 each. We reserved them in February for an October flight through American Express Travel. On the same day, I also bought business class tickets for a couple who was traveling with us at $8,429 apiece. In September, Amex notified me that we had been downgraded to business class for the return flight. JAL’s conditions state that we would receive “the difference between the normal fare amount of original class of service and for the normal fare of lower class of service.” To me that means that since the difference between our first class seats and our friends’ business seats was $5,045 each, we should be refunded about half of that — around $2,522 per person — for the second leg. But we got only $941 each. I contested this with Amex Travel, but they rejected our claim. Can you help? Teri, San Francisco

I’ve been collecting stories from readers about downgrade disappointments recently, so I looked not only into yours but also stories from four other travelers — three of whom believe they were stiffed by British Airways and another by Avianca.

All three airlines I contacted delayed, obfuscated or otherwise dillydallied before getting me answers, but let’s start with your travel agent, American Express.

“We worked with the card member and merchant to the best of our ability to resolve the issue,” wrote Emily Vicker, a spokeswoman for Amex, in an emailed statement. “Card members wishing to pursue additional compensation requests need to do so directly with the airline.”

As you said to me, you did not follow up with Japan Airlines because an online link that Amex sent you led to a form that said it was only for those travelers who had booked with JAL directly; others should deal with their travel agent. Gary Leff, the writer behind the travel site View from the Wing , told me you should have ignored that. “Follow all avenues to advocate on behalf of yourself,” he said.

Could Amex have done more? It’s impossible to tell, and Japan Airlines, responding only to my third email, said that it “has verified that the amount applied was accurate and was based on the difference of the First Class fare originally purchased and the applicable Business Class fare with the same fare conditions as the original ticket for the sector involved.”

But that is just a restatement of the company’s terms and conditions . So I wrote back with a spruced-up version of your argument. Your original first class seats cost $13,474 round trip, so although the two legs may have varied somewhat in price, I simplified and said for each way, each ticket would cost $6,737. JAL refunded you $941 for each ticket, which means they consider the value of the business class seats you ended up in, on the return, to be $5,796.

But your friends’ business class seats were just $4,214 each. And every business class fare I can find for flights from Tokyo to San Francisco on the JAL site in recent days (except for last minute fares) is well under $5,000. Could they explain their calculations?

I did not hear back.

So I turned to Mr. Leff. He noted that simply knowing what another business class seat cost on the same flight does not mean that if you had bought four seats on that day rather than two, the third and fourth seat would have been the same price — airline pricing algorithms are notoriously complex and opaque. And there is no way to know if the leg back from Tokyo (the one you were downgraded for) was actually cheaper than the leg there, as your Amex invoice doesn’t give a breakdown.

But Mr. Leff still took your side, mostly. The $941 refund “strikes me as unreasonable,” he said, “especially given the not ironclad but very persuasive evidence of tickets bought on the same flight on the same day.”

Anyone who finds themselves in such a situation must realize, unfortunately, that it’s impossible to know exactly what their refund should be. “I don’t think there’s an organization beside the airline itself that has the data,” said Anton Radchenko, chief executive of AirAdvisor , a company that assists fliers in receiving compensation from airlines. But he added that in most cases, airlines do offer fair compensation.

Then he told me something I didn’t know — that flights starting in Britain or those operated by British carriers have set rates for downgrades depending on the length of the flight: a 30 percent refund if under 1,500 kilometers (around 932 miles), 50 percent between 1,500 and 3,500 kilometers, and 75 percent for longer flights. The European Union and Canada have similar rules.

Alas, such fixed reimbursement rates only work if you can get the airlines to refund you in the first place. All three British Airways customers faced, instead, a wall of customer service nonsense.

A British Airways spokeswoman, Catherine Wilson, apologized for the delays and said the airline aimed “to process refund requests as quickly as possible.” But even after my intervention, only two of the three got refunds — and for less than British regulations seem to demand.

In late 2021, Mark from San Diego and his wife were flying home on British Airways premium economy from Split, Croatia, via London and Dallas, but missed a connection. They were rebooked in economy on Virgin Atlantic and tried for two years to get reimbursed when finally, in December 2023, they were told they had agreed to the downgrade, which he denies. (It shouldn’t matter anyway, both Mr. Leff and Mr. Radchenko said.)

They finally received $746 from British Airways earlier this week. But the full cost of their original round-trip itinerary (two tickets from San Diego to Ljubljana, Slovenia, and back from Croatia) was $5,821, and it is unlikely that their refund could account for 75 percent of a premium economy trans-Atlantic flight. British Airways confirmed they calculated the difference in fare rather than using the parameters laid out by the British government and offered no explanation to me as to why.

A year later, Cynthia and her partner had a very similar situation, missing a British Airways premium economy connection in London on their way home to Los Angeles, ending up in economy. They had booked through a travel agent, who tried unsuccessfully to get a refund. Then Cynthia ran into a brick wall when she tried herself. She has still not received a refund.

In the third British Airways case, David of Carmel, N.Y., and his wife were booked to fly first class from London to New York when their flight was canceled. On their rebooked flight, they were downgraded to the equivalent of business class. Their initial request for a refund was rejected by someone who almost comically misread their complaint, responding that they were not entitled to compensation because their flight had arrived with only “18 minutes delay.” Subsequent calls to customer services led nowhere. And even after I got in touch with the airline, another representative wrote the couple with the coup d’absurdité: They were not entitled to a refund because “based on our research, your final flight was in First Class, hence there is no downgrade refund due for your booking.” (I can attest that their boarding passes say otherwise.)

British Airways did finally send the couple a refund, of $1,036, this past Saturday. But their original fare for first class (plus a short hop from Amsterdam to London on the return) was just under $10,000 for both, which presumably means the return flights from London to New York cost a total of close to $5,000. Again, British Airways said it calculated the difference in fares rather than the appropriate percentage of the original fare. I have advised David to look at Britain’s Civil Aviation Authority’s guidance on rejected claims.

The case with Avianca ended on a more positive note. Alan, of Riverside, Calif., and his wife were booked on a business class flight from Los Angeles to Buenos Aires via Bogotá this past February. But Avianca replaced that direct first leg, to Bogotá, with two legs — Los Angeles to San Salvador, El Salvador, and then on to Bogotá, with a three-hour layover. For these new flights, the couple was placed in economy, with no business-class lounge access, no free meals and no word about compensation.

Rolando Lamas, Avianca’s sales director for North America, Central America and the Caribbean explained in a statement that the airline suspended that direct Los Angeles-to-Bogotá flight in January and had offered most passengers either a full refund or compensation for the downgrade. But it had trouble communicating with a few passengers, including some who had booked through a third party, as was the case with Alan.

The airline has now offered Alan and his wife $580 each, and they have accepted.

Most of the time, airlines do refund fare differences promptly and accurately, but clearly there are holes in the system. If the airlines stymie any future refund requests, I suggest contacting a company like AirAdvisor or registering a complaint with the appropriate federal agency, like U.S. Department of Transportation . This process can be slow but often prods the airlines into action, said Mr. Leff. However, if the airline has done something as specifically absurd as reject your downgrade refund because your flight arrived almost on time, send me a copy so I can add it to my collection.

If you need advice about a best-laid travel plan that went awry, send an email to [email protected] .

Follow New York Times Travel on Instagram , Twitter and Facebook . And sign up for our weekly Travel Dispatch newsletter to receive expert tips on traveling smarter and inspiration for your next vacation.

Seth Kugel is the columnist for “ Tripped Up ,” an advice column that helps readers navigate the often confusing world of travel. More about Seth Kugel

Open Up Your World

Considering a trip, or just some armchair traveling here are some ideas..

52 Places:  Why do we travel? For food, culture, adventure, natural beauty? Our 2024 list has all those elements, and more .

Mumbai:  Spend 36 hours in this fast-changing Indian city  by exploring ancient caves, catching a concert in a former textile mill and feasting on mangoes.

Kyoto:  The Japanese city’s dry gardens offer spots for quiet contemplation  in an increasingly overtouristed destination.

Iceland:  The country markets itself as a destination to see the northern lights. But they can be elusive, as one writer recently found .

Texas:  Canoeing the Rio Grande near Big Bend National Park can be magical. But as the river dries, it’s getting harder to find where a boat will actually float .