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My wife and I are booked on P&O Arvia in October 2023, out from Southampton, fly back to Manchester

I am now tearing out what little hair I have left trying to contact the coach company to confirm my 'Complimentary' transfer to Southampton

I have called 'CRUISE CONNECT' 110 times so far and spent over 4.5 hours in the queue in total,which in itself is a disgrace. Mostly nobody answers, often its an engaged tone, many times I have sat on the phone for ages, only to be cut off. Just twice I have heard someone say "Hello" but the line then goes dead. In addition, I have completed their contact form twice, of course no replies!

P&O aren't replying, IGLU who sold me the cruise don't want to know, this company ( Cruise Connect/Intercruises) might as well not be there for what use they have been

I am so cheesed off and wishing I hadn't booked it, but know that it would cost me dearly to cancel

Anyone had similar problems or have any suggestions??

20 replies to this topic

Are they on Facebook or Twitter?

Thanks for your input. I think the wait and see is the favourable option

I think you're right that there's no rush at the moment. I'd have given FB and Twitter a go if they were active there but if they aren't then I wouldn't be jumping through hoops at this stage.

Well clearly this is a wider problem

All I can think of now is to forget about it for a few weeks and try again

I have complained to everyone I can think of and at this stage apart from continuing to listen to their atrocious saxophone wait music, I cant think of anything else to do

Good luck DaveO you are closer to sailing than us!!

Having the same problem listen to music for 15-20 minutes then get cut off. Not able to book on line because they charge you full price. They have always been hard to get hold of, but there is no excuse for such bad company service. It is also a bad reflection on P&O who should be trying to sort this out

I rang today first time got cut off ,then called again 25 mins wait guy answered and confirmed my booking .

Hi same here ,I've emailed them but don't know if that has gone through, I have used them last year and managed to book the coach ,I've rang for ages recently and no reply !

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Home > Southampton Coach Transfers

Southampton Coach Transfers

Begin Your Cruise Journey To/From Southampton With Convenient Coach Transfers

Opting for a coach transfer to Southampton for your cruise ensures seamless travel. Relax in comfort as you’re chauffeured to your embarkation point hassle-free. With convenient pickup locations around the UK, you’ll enjoy a stress-free journey. Smooth sailing awaits!

Cruise Connect

For clients that opt to book a P&O Cruise holiday on the Select Fare, or Cunard voyage on the Cunard fare, and choose Coach Transfers* as your benefit, you’ll need to use Cruise Connect to book for your local pick-up point .

Cruise Connect offers a convenient coach transfer service catering to passengers of Cunard Line, P&O Cruises, and Princess Cruises . With 50 collection and drop-off points across the UK, they ensure a hassle-free journey to and from your cruise ship. Get an instant, real-time quote and book effortlessly online or via phone at 0344 338 8690. Their booking lines are open from 08:30 am to 06:00 pm, Monday to Friday, and 09:00 am to 04:00 pm on Saturdays.

Eavesway Travel Cruiselink Service

Eavesway Travel have a specialised team overseeing CruiseLink services. Experience their modern fleet featuring leather reclining seats, spacious legroom, and ample luggage storage for a satisfying journey. Trusted by numerous cruise passengers annually, they ensure safe and comfortable travel to and from your cruise holidays with Royal Caribbean, Celebrity Cruises, Fred. Olsen, and MSC Cruises . Eavesway Travel also provide coach transfers for P&O Cruises and Princess Cruises, however these are not available as part of their Select/Cunard Fare benefits. See pick-up locations on their website , and call Eavesway to make a booking on 01942 727985.

It is the responsibility of the parties travelling to book coach transfers. All products purchased through Cruise Connect (Intercruises) or Eavesway Travel are your responsibility and have no association with Southampton Cruise Centre.

*Subject to availability. Available for coach transfers bookings made at least 35 days prior to departure. Note that World Cruises, Classic Southern Hemisphere Journeys, Exotic fly-cruises and Grand Tours are not eligible for return coach transfers.

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Intercruises   Reviews

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Will never use this company.

Intercruises contacted us last week saying bus to Southampton cancelled, this was only a month before our departure! The reason given was lack of numbers but we feel they should have provided an alternative, mini bus, taxi etc. We now have to drive down and back, a round trip of nearly 500 miles, and stay overnight in an hotel. This will cost considerably more than the coach fare, hence the reason we booked it! It has caused us lots of stress as well as the added expense. A week later we are still waiting for our refund. We will never use this company again .

Date of experience : 25 April 2024

The customer service in the contact…

The customer service in the contact centre is diabolical! The staff who do eventually answer the phone are rude and to the point. I am a TA so call many times for my customer to make bookings on their behalf and its embarrassing how rude they are! If you call close to closing time they won't answer and if they do they cut you off mid conversation and if its a complicated query the staff also cut you off! Am feeding this back to P&O and Cunard as I am sure as a preferred partner they would want to know about a company they recommend being so terrible!

Date of experience : 22 April 2024

Patrick Hamilton has been a great…

Patrick Hamilton has been a great personality on my trip with the Intercruise Coach to Southampton for a P&O Azura trip! A confident driver, Patrick has kept us smiling with his humerous remarks :) The coach has been diverted but he is in control of the situation and has kept us all informed throughout.

Date of experience : 20 April 2024

We were told that it would be a luxury coach transfer from Bradford to Southampton, anything but it was old and tired, no charging points no WiFi, we had to ask the driver to put some heating on as it was freezing, this he did, then it was boiling. The return journey was just as bad, had to wait 90 minutes for 4 passengers to disembark, to be then told the toilet was broken, only 1, 30 minutes stop & 1, 15 minutes stop, the only good thing about it were the drivers, £116 each, in future will be going with National Express

Date of experience : 14 April 2024

Excellent Company for cruise transport

We have used Intercruise on at least 6 occasions. Each time we have had an excellent experience. Friendly, helpful drivers. Clean, modern comfortable coaches. Also helpful if you ring their office.Thank you.

Date of experience : 08 March 2024

Ridiculously poor customer service.

On the phone right now for the third time. First time, midway through asking to book was put on hold without warning or explanation in total silence. Second call, got as far as being asked my booking reference number, then disconnected. Still on hold awaiting third time. This is truly awful customer service. I suspect they have some warped KPIs for productivity that mean staff resort to this ridiculous behaviour. Sort it out.

Date of experience : 12 February 2024

Been trying to book my coach transfer…

Been trying to book my coach transfer with cruise connect all morning, waiting ages to get through then get through to someone and they put you on hold and hang up! Shocking customer service. Will try again tomorrow not wasting anymore of my time.

Date of experience : 08 January 2024

Poor customer service for refund.

Took ages to contact them by phone and emails to cancel coach service due to cruise cancellation. Told that it will take 2 weeks for refund to my credit card. Not sure if the person was up to speed. Very poor customer service. Will not use again.

Date of experience : 29 February 2024

The journey from Hull to Southampton…

The journey from Hull to Southampton was the best ever two drivers a couple of decent stops The return journey no toilet from the off. Full of urine and faeces I pointed out to driver The driver had a one stop policy for a journey of 7 hours he drove in socks took his shoes off banged on the side of the coach cursing other motorists and the driving speed of some certainly not a professional and offered no help to his passenger he just wanted to get home and finish early

Date of experience : 16 September 2023

Many thanks Leons coaches and Max

Yesterday, Friday 4th August 2023 we had the pleasure of being collected from Southampton by a Leon’s coach and driver. Our Driver Max was excellent in every aspect. Despite a long journey due to heavy traffic he conveyed us safely to our final drop off point. Throughput the journey we felt safe and comfortable with Max keeping us updated on journey progress. Many thanks to Max and Leon’s.

Date of experience : 04 August 2023

Our holiday was 1st July 2023

Our holiday was 1st July 2023, booked intercruises coach, from Leicester to Southampton return journey. Both journeys were prompt,nice friendly driver , kept us up to date with traffic ,arrival times etc. Both coaches were extremely lovely and comfortable , couldn't fault

Date of experience : 01 July 2023

8th-15th July

To be honest after reading many reviews on here we were dreading the bus journey's to and from Southampton. No need, we were picked up and a week later dropped off at Trowell services our drivers on both journey's were friendly, courteous, kept us informed, buses were comfortable, clean, didn't use toilet so can't comment on that! Would not hesitate to use this service again.

Date of experience : 08 July 2023

Horrendous coach journey

Horrendous coach journey. No air conditioning on extremely hot day. Weather warnings given advising danger to health. Passenger health and safety put in danger. Long journey and needed to transfer coaches. Not much better on second coach! Never again Intercruises!!!! P&O need to know how badly you treat their customers. Passengers told (on the day … 10th June) that they couldn’t talk to a supervisor or anyone in charge because there was no one there! Really!!!! Incidentally, our young coach driver did everything he could and needs a medal! Alan Shepherd

Date of experience : 10 June 2023

Poor return journey

We arrived back at Chester almost two hours late mainly due to the drivers (two for a six hour journey), more interested in stopping for more than was necessary than getting back on time. There were delays on the motorway but the drivers made little attempt to get us back in a reasonable time.We were dropped off in an unlit part of the parking area on a freezing night and people were struggling to find their cases.

Date of experience : 11 November 2022

Absolutely atrocious service

Absolutely atrocious service. Needed to get in contact with them as the booking online wasn’t going through. Rung them up and waited 1 hour 50 minutes for them to pick up the phone and immediately hang up. P&O need to work with a different coach company like eavesway (who I’ve now booked with and have a much better reputation). Would avoid at all costs based on the numerous amount of negative reviews.

Date of experience : 05 May 2023

Are they still operating?

Phone line rings unobtainable during listed office hours although "office closed" voicemail kicks in after hours. Have emailed them 3 times to enquire if they have a service on 10NOV23 to Southampton for Princess Cruise but no reply. Have since found a service with Eavesway with whom, whilst not potentially as convenient, I am about to book. Having just seen the reviews on Trustpilot this seems a wise decision. If their service is non existent when trying to do business with them I certainly do not want the worry that this extends to the operation of a bus service on the day.

Date of experience : 03 May 2023

Ridiculous pick-up points

We travelled from Norwich to Southampton on 2nd June and returned on 9th June from a Fjord cruise on Britannia. No complaints about the booking service or the coaches but the journeys were awful. We understood that pick-ups were from service areas so we accepted that our pick- up would be from Thickthorn service area, a £22 taxi trip from our home. However, it seems that in other places the company was quite happy to go into towns. We collected passengers from Newmarket, Cambridge, Rickmansworth, Letchworth …….each stop was in the town centre which meant leaving motorways and negotiating appalling traffic. The last pick-up was Heathrow , Marriott Hotel. Both journeys took the same time, 7hrs 45 mins. My advice…….think very carefully before you book this service. At least be prepared for a very unnecessarily long journey.

Date of experience : 02 June 2023

Dont really know where to start

Dont really know where to start. Would never use this company again. Our journey from Southampton to Liverpool took almost 10 hours. Totally unacceptable. Coach was dirty and toilets unusable. Driver was falling asleep and asked for a replacement driver which consequently resulted in being stuck in the service station for almost 3 hours. Rang Intercruises today but immediately cut off when I gave the nature of my call. Avoid this company at all costs! Feel so annoyed with the whole experience considering contacting Transport Health & Safety as this was a dangerous situation for all passengers on this coach.

Date of experience : 01 April 2023

Disgusted that this company wont pick up the phone

Like many other travelers, I too have been on the phone trying to get through to this company to book my seats to Southampton P&O say they cant do anything, travel agent says the same Association with this company is doing P&O Cruises no good at all. I will seriously consider using them from Southampton if this is the best they can offer I am truly sick and tired of hearing companies who wont pick up the phone tell me they are short of staff - not good enough!!!"!

Date of experience : 09 May 2023

Dreadful company

What is going on with this company?? I’ve tried patiently for over a fortnight to contact them at various times throughout the day without success. I’ve hung on the phone for up to 30 minutes (I know some people have waited longer) which I find totally unacceptable (even if they are short staffed) and then given up. Out of decency to customers I think they could at least change their telephone message to explain the delays and get rid of that dreadful music. I was advised by my travel provider to contact them via email, but that has also gone unanswered. Is there actually anybody working there??

Date of experience : 10 May 2023

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Cruise Connection

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40+ years serving Florida and North America!.

Ports, Parks and Playtime

Cruise Connection will get you to the ports, and Escot can get you everywhere else.

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Due to high demand, if you are traveling on a Tuesday, Wednesday or Thursday, you cannot book online.  Please give us a call instead!

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Be sure to read your return instruction card from the driver! It gives important information regarding what time to be off your ship for pickup.  If you get off too early you may have a considerable wait.

• P&O Cruises ( UK )

Cruise connect v Independent coach

By Pie Eater , May 25, 2019 in P&O Cruises ( UK )

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Contemplating our first Southampton cruise. Both CC [via P&O] and Independent leave from Bolton at different pickup points,

is there any pro's and con's with using either company.

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Share on other sites, hopingforfun333.

Have you thought of ' Eavesway Coaches ' ?.

Like you we live a fair distance and we have used them several times, they are super luxury coaches, wi-fi etc. They have good pickups ( we are in Leeds ).. Never had any issues..they take care of your luggage at the docks as well...

worth you looking up on the net anyway, just to compare..

Hope you get lots of replies so you can compare...but each to his own of course..

when  I was looking to go by coach I found Eavesway to be the same price as Cruise Connect. Our preference is to use Eavesway as the 2 times we have had a return coach to Manchester after transatlantic the coaches were not as good, no wifi. We have booked Eavesway pick up in Bolton.

john watson

P&O have an official coach company which changes occasionally as the years go by.  As far as I can make out if you are not on the current one you are only treated slightly less favourably insofar as disembarkation times are earlier for their official brand.  Only half an hour in it. Not sure about embarkation but think all coaches get dealt with on arrival at the terminal.

I should think the most convenient coach based on price pickup points and timetable is the best one for most people.

Regards John

Eavesway tend to be a few pounds cheaper and sometimes set off for Southampton earlier (advantages in my opinion) However sometimes because a higher proportion of passengers use the official cruise connect company, it sometimes means more pick ups and drop offs.Also with the late departure of Britannia this evening, I understand that coach passengers travelling on the official cruise coach were taken to Beaulieu until they were able to board(and presumably fed and watered) though I,m not sure whether Eavesway passengers were able to do this or not.Personally I would pick the coach with the most convenient pick up point but if both coaches picked up from the same place, I would opt for the cruise connect company that P and O has the contract with.

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Intercruise (Cruise Connect)

By Mr Blobby , September 7, 2023 in P&O Cruises ( UK )

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Anyone else had trouble trying to get hold of this company either via the phone or the webpage contact option?

Booked a coach for 3 people for next year. They took my money and I got an order acknowledgment on screen which I screen grabbed fortunately.

Money taken from credit card.

Had no email acknowledgment at all. I have tried calling numerous times and gave up after an hour of waiting. Tried their web feedback/contact us form twice and no response.

Any suggestions before I contact the card company for a refund?

Note: It is possible that I may have mis-typed my email in the original booking but that does not excuse the complete lack of response.

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Share on other sites, scirocco breeze.

I have failed to contact them but I admit to putting in a lot less effort than you, as they haven't got my money!

I was given their number by P&O this week and phone was answered after about 10 mins. I was given a ref number and an email confirmation arrived before I put the phone down. I’m not sure if it makes a difference if it is part of the cruise package or if you are paying them direct, it shouldn’t of course, especially if they have your money. Hope you get it sorted. 

Don’t suppose you could check if the number you used is the same as the one on their website, 0344 338 8690

Yes, that’s the number I called. You hear a message saying that there is a longer wait than usual to speak to someone but as I said it was about 10 mins. 

studentcruiser23

I called them a few weeks ago and had no problems. The confirmation email was received as soon as the phone was put down. Again, this was booked as part of my cruise package so maybe not helpful in that sense.

1 hour ago, Mr Blobby said: Don’t suppose you could check if the number you used is the same as the one on their website, 0344 338 8690   Thanks

Welcome to the boards Mr B . I see not off to the best of starts due to the lack of response

from the coach company .

Just read on Trust-pilot and that problem seems commonplace with the coach company .

I have just looked at the coach companies FAQ   and one reads ..

Your selected question  What should I do if I miss my coach?

If you miss your coach, please contact the emergency phone number on your travel voucher and we will do our best to assist you.

Maybe some kind person who is in possession of the above could give you this number to try ?

Wow! TrustPilot says it all really. Will go back to Eavesway in the future.

No choice if it’s part of the cruise package. 

6 minutes ago, Mr Blobby said: Wow! TrustPilot says it all really. Will go back to Eavesway in the future.

No choice I've you live north of Preston.

We have been using Cruise Connect/Intercruises for years and received excellent service. I have never known them to leave any passengers behind and the driver even waited for passengers who were running late. If as you say that you may have mistyped your email address, that might be part of the problem. Try contacting them again at a time which may be less busy.

Turns out I didn’t mistype my email, what they read back to me was the right one. Fair play to them, they sent the booking to me on email straightaway. Lessons learnt from this - if you want to speak to them, call them as soon as they open at 9am otherwise it’s a long wait.

To quote the web, when a company starts putting a message on the phone about an unusually high amount of calls, it’s not. They just don’t want to employ anyone else to handle the call volume!

yorkshirephil

Barbadossunshine

Absolutely no issue with them at all first time using this service to book coach for next year, waited a few minutes to get through. Service excellent from individual taking my booking and had email confirmation through as soon as call was completed.

Has anyone experienced the coach from norwich down to Southampton. I just wondered how many stops en route there are? The company are very short on information. Thanks

Not done this particular route but have done the Hilton Park one many times. I don't think there are set stops to be honest. Sometimes we get a stop and others we don't. We never find out until the driver announces the itinerary at the beginning of the journey. Some of the coaches have toilets and some don't...

Yours would be a longer journey so hopefully at least one stop.

JeanieC,Aston

1 hour ago, Danamis said: Not done this particular route but have done the Hilton Park one many times. I don't think there are set stops to be honest. Sometimes we get a stop and others we don't. We never find out until the driver announces the itinerary at the beginning of the journey. Some of the coaches have toilets and some don't... Yours would be a longer journey so hopefully at least one stop.

I have travelled by coach for years,,,,is the ,No toilets’ thing an Intercruises coach,,,every Eavesway/Intercruises coach I have been on has had a toilet.

Can you imagine 50 passengers,half with prostrate problems having one stop in 5.5 hours. 😏

From Burtonwood Services where I get on (Eavesway or Intercruises) there is usually no more than 4/5 pick up stops.

Southbound the stop for late breakfast/early lunch is either Warwick Services or Cherwell Valley for the driver to get his break..coming back they do a good run up to Norton Caines services for the drivers 50 min break.

3 hours ago, Danamis said: Not done this particular route but have done the Hilton Park one many times. I don't think there are set stops to be honest. Sometimes we get a stop and others we don't. We never find out until the driver announces the itinerary at the beginning of the journey. Some of the coaches have toilets and some don't... Yours would be a longer journey so hopefully at least one stop.

Yes I agree about the stops. It is not a timetabled service. The route, and the number of passenger pick ups dictate the route and timings. That is why you need to book it in advance so the route and timings can be worked out. They are in touch with Southampton re any boarding delays. They are also in constant contact with other drivers, and are aware of any holdups and will slow down, or speed up as necessary.

On 9/10/2023 at 12:20 PM, Barbadossunshine said: Absolutely no issue with them at all first time using this service to book coach for next year, waited a few minutes to get through. Service excellent from individual taking my booking and had email confirmation through as soon as call was completed.

Same here, I booked last night for next year online, email received within minutes with details stating coach voucher would be sent out 21 days before cruise.

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Eavesway Travel CruiseLink Service

At Eavesway Travel we have a dedicated team coordinating our CruiseLink services, from your initial enquiries until your journey home. We are trusted by thousands of cruise passengers each year to get them to and from their cruise holidays; safely and comfortably.

With our modern fleet of coaches offering leather reclining seats, ample leg room, and generous luggage space – you won’t be disappointed.

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Eavesway Travel Ltd, Bryn Side, Bryn Road, Ashton-in-Makerfield, Wigan, England, WN4 8BT

+44 (0)1942 727985

Office open Mon-Fri 9am-5pm,

Saturday 9am-1pm

(excl.Bank Holidays)

+44 (0)1942 271234

[email protected]

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Contact Details

Eavesway Travel Ltd

Bryn Side, Bryn Road

Ashton-in-Makerfield

Tel: +44 (0) 1942 727985

Fax: +44 (0) 1942 271234

Offices open Mon-Fri 9am-5pm, Sat 9am-1pm

(Excluding Bank Holidays)

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