ctm travel griffith

Griffith University

Popular sites

Home > Travel

Travel Approval Restrictions Apply

International.

• Environmental impact of travel

Travel Policy

The University's  travel policy applies to both staff and students and outlines the conditions under which staff and students travel on University business. This policy ensures staff members and students travelling on official duty have appropriate levels of accommodation, travel and financial assistance.

Where are you going?

Booking travel.

For all online domestic and point to point international travel bookings, please use the Corporate Travel Management (CTM) portal, accessed via the Griffith travel portal to book flights, accommodation and transport.

For all offline international travel bookings please us the Griffith University Travel Booking Request Form .

Travelling with Spouse of Family

Spouse or family travel can be booked through CTM ’s leisure department Alure or direct with the airline. CTM can add a note to link the bookings, which informs the airline that the travellers are travelling together. Please refer to the attached flyer for a Schedule of Fees for Allure .

For a simple overview refer to the infographic above. The information below provides more detailed information.

You must complete a travel diary if you travel:

• International for more than five consecutive nights (required in all instances regardless of business and private dual purpose); or
• Domestic for more than five nights (only required if there are business and private dual purposes, ie not required if business purpose only).

All forms must be signed by the traveller and submitted after the travel has been completed to: [email protected]

International - complete the International travel approval form which includes information required for the travel diary.

Domestic – complete the domestic travel diary form.

International travel approval form Domestic travel diary form

Responsibility: employee travelling and the tax team

In some instances, an employee’s travel will comprise a dual purpose: business and private. This section covers the Fringe Benefit Tax (FBT) implications of dual purpose travel (‘DPT’).

The University’s Travel Policy states the traveller must personally pay for any private travel, including airfares, to eliminate any FBT liability to the University. Therefore, if the DPT calculator determines a portion of the airfares are subject to FBT , the employee will need to pay this portion.

Where the University has paid for the private portion of an employee’s travel expenses, FBT will be charged to the relevant speedtype, unless the private travel component is reimbursed by the employee. Where the reimbursement occurs, the tax team needs to be notified . The following table summarises which expenses would be charged FBT if funded by the University.

The definition of a ‘business day’ is provided under the Definitions tab.

Should the traveller choose to use other travel modes, the University’s Travel Policy provides that the University reserves the right to only reimburse expenditure based on the lowest cost alternative. For example, a traveller chooses the use of a motor vehicle rather than air travel when travelling interstate from one conference to another. In this case, any stopovers for private purposes would not be paid by the University.

The DPT calculator is used when the airfares cannot be distinctly separated between private and business. This involves a two-step process:

• Business travel percentage (BTP) = total business days ÷ total travel days
• BTP > 50%  = business
• BTP <= 50% = private
• If deemed business purpose = 0% of airfares subject to FBT
• If deemed private purpose = 50% of airfares subject to FBT (if paid for by the University and not reimbursed by the employee)

When situation 2b arises and the employee pays for 50% of the airfares, this will reduce the taxable value of the fringe benefit to nil. This means that the University has not paid for any private component of the airfares, thereby eliminating any FBT implications.

After working through the DPT calculator, if the employee is still unsure as to what portion of their airfares are subject to FBT, please consult the tax team.

Contact the tax team

Example using the DPT calculator

Professor Plum departs Brisbane on Sunday, 5 November and arrives back in Brisbane on Monday night, 13 November.

The Professor attends a 4-day conference in Berlin from Monday, 6 November until Thursday, 9 November. After the conference, the Professor visits family in Berlin for three days (i.e. Friday 10 November to Sunday 12 November).

The Professor stays with family during the three days of private travel.

Total travel days: = Arrival date in Brisbane - Departure date in Brisbane + 1 day = 13 Nov – 5 Nov + 1 day = 9 days

Total business days = 4 days (conference) + 1 day travelling to the conference = 5 days Total private days = total travel days – total business days = 9 – 5 = 4 days (i.e. 3 days visiting family + 1 day travelling home to Brisbane).

Business travel % (BTP) = total business days ÷ total travel days = 5 days ÷ 9 days = 56%

Because the BTP of 56% is more than 50%, the entire cost of the airfares to and from Berlin will be 100% for business purpose. Therefore,   FBT, will not apply and the University would be able to pay the airfares in full. The Professor is still required to substantiate this with a travel diary.

For completeness, the accommodation across the 5-day conference will not be subject to   FBT, as there is no private portion.

Administrative: employee payment for the private components

When making a booking for dual purpose travel on the travel management booking tool, the employee must advise the travel booking consultant of the exact portion which will be paid by the University (i.e. the business portion) and the remaining private portion will be paid out of personal funds .

When acquitting funds or claiming a reimbursement for travel expenses via Concur, the traveller must tick the ‘Personal’ box if the expenses are in relation to private use. The traveller will be contacted and provided with details on how to repay the University for any private travel costs.

Total travel days:

• Total travel days = the total number of days between the date of departure from the place of origin to the date of arrival in the place of origin (inclusive of both start and end days). This is calculated as the date of arrival in the place of origin minus (-) the date of departure from the place of origin plus (+) 1 day.

A private day:

• Any day that is not a business day

A business day:

• A day on which official University business is conducted (includes a weekend or a public holiday)
• A day on which an employee travels to or from a location for official University business purpose (includes a weekend or a public holiday)
• A weekend during the trip, where the preceding Friday and the following Monday are official University business days (ie. University business is conducted on the Friday and Monday)
• A public holiday during the trip, where the preceding day and the following day are official University business days and the University business is conducted on those days
• A recovery day which is the day following where the employee has completed a flight of 9 or more hours and the day after the recovery day is used for official University business
• the day after the recovery day is not used for official University business; or
• the traveller was approved to fly business class; or
• the recovery day is taken at a different location on the way to the business location.
• NB: to be a business day, the dominant purpose of the day must be used to conduct University business (i.e. more the 3.5 hours in a day). Checking emails for an hour or two will not qualify as a business day.

Dual purpose travel:

• Occurs when a trip includes both a University business purpose and a private purpose.

Travel Support

The University aims to support and assist its staff and students by ensuring their safety and wellbeing before, during and after travel.

Environmental impact

Protect yourself

Travelling with your device

Cyber safe travelling

Eduroam is an agreement between educational institutions to share access to Wi-Fi networks.

Being part of eduroam federation allows all Griffith staff and students to connect to the eduroam network at these locations.

For a list of participating institutions, visit the eduroam website .

Connect your device to eduroam

User guides and training

International travel guidance during COVID-19

International travel approval form

Domestic travel approval form

Travel Booking Request Form

Quick Reference Travel Guide (130K) Online Travel Booking Guide (212k)

Video Travel Training Tutorials (42K) Australian Rivers Institute Approval Requirements (190K) -->

Video Guides:

Getting started.

• Manage my profile

Create a booking

• Make a booking
• Book a flight
• Book a rental car
• Book a hotel
• Unused ticket credits
• Clone a booking

Manage bookings

• Change flights
• Change a rental car
• Change a hotel
• Change a transfer
• Cancel a booking
• Share a booking
• Print/email itineraries
• Add trip to calendar

Manage profiles

• Profile administration

Travel and modern slavery

Human rights are the fundamental rights and freedoms to which all people are entitled. The travel and tourism industry (including hospitality) supports 330 million workers worldwide, (mainly migrant men and women) and we the travellers can play an essential role in keeping employers accountable for respecting the human rights of their workers.

The hospitality industry can be at risk of potential human rights issues, including modern slavery, meaning the severe exploitation of other people for personal or commercial gain, including human trafficking, servitude, forced labour, debt bondage and child labour.

There is a lack of precise data about the prevalence of slavery in the sector, however it is estimated that in Europe alone, there are more than 1.1 million victims of modern slavery in the hospitality sector – over 4,500 are in forced labour in hotels and 93,000 sex slaves.

How can it happen?

No matter the geographical location, there is a high risk of exploitation within the hospitality sector as workers from room cleaners and caregivers to security guards, kitchen porters and gardeners, are often unseen, away from guests' eyes. The complex business model of hotels makes exploitation easy to happen.

Here are some examples of how exploitation can happen in this industry:

• Hotels frequently rely on labour providers to employ outsourced housekeeping and cleaning staff. The layered structure of hotels combined with multi-tier recruitment systems can mean that unscrupulous practices are challenging to detect.
• Hotels can become unwitting hosts to sexual exploitation because of the privacy they offer.
• Goods and services purchased by hotels can represent hidden risks because of complex and multi-tiered supply chains.

What is the sector doing?

The good news is that some companies in the hospitality sector have started to work together to gain visibility and advance human rights in their operations and supply chains.   A good example is the  Sustainable Hospitality Alliance , which brings together hospitality companies and uses the collective power of the industry to deliver impact locally and on a global scale.

What can I do?

So, what can we do as travellers to support the efforts of protecting workers from falling victim to all forms of exploitation, including modern slavery?

• First of all, when booking your accommodation, check whether you can choose one of the hotel chains members of the Sustainable Hospitality Alliance .
• You can also check whether the hotel you want to book is involved in any human rights allegations by checking out the  Business & Human Rights Resource Centre website.
• Educate yourself by watching this short video .
• If you suspect that someone is in slavery while you are travelling, DO NOT confront them or cause a scene, as this will likely lead to increased harm for them. Instead, inform relevant authorities or organisations working in the field. Check your option on  this list .

If you would like to know more about the issue or get more involved in addressing Modern Slavery risks within Griffith’s operations and supply chains, please reach out to Procurement for further information.

Griffith Travel / Travel Management Company contact details

1300 115 846

[email protected]

Nathan Campus

(07) 3735 5444

[email protected]

Common questions

More answers

Enter your username and password.

Enter your e-mail address below to reset your password.

• myGriffith | 
• Staff Portal | 

Ask Us > Staff

How do I get a travel profile?

Complete the travel profile form and email it to [email protected] .

Was this answer helpful?

Published answers.

• How do I book travel?
• How do I pay for expenses while I’m travelling?
• Do I have to book flights and accommodation with QTravel?
• Can I book international travel in the Griffith Travel booking tool?
• How do I get travel coordinator access at the University?

Answer ID: 3898

• Ask a question
• Privacy policy  | 
• Copyright matters  | 
• CRICOS Provider - 00233E

Gold Coast • Logan • Brisbane | Australia

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Event Travel
• Resource Travel
• Sport Travel
• Leisure Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Centre

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Leadership Team

• Regional Leadership
• Global Leadership

Greg McCarthy

CEO Australia & New Zealand

Greg McCarthy has extensive executive-level experience in the travel industry holding several leadership positions. He founded two travel management companies in Australia, building them up from small operations to highly successful medium-sized businesses, with a strong focus on customer retention and superior service levels. Greg has worked for international airlines and held an executive directorship in a global TMC, achieving a strong track record of delivering value for customers. He was co-founder of Platinum Travel Corporation. CTM acquired Platinum’s Brisbane and Sydney offices in 2018, with Greg commencing as CTM CEO Australia and New Zealand on 1 July 2018.

COO Australia & New Zealand

Scott is CTM’s Chief Operations Officer for Australia and New Zealand, responsible for leading CTM’s regional management teams.

Scott first joined CTM’s Queensland office as the Head of Client Management in 2011 and quickly established himself as someone dedicated to delivering results that were both positive and provided a real impact. This saw him join the General Manager Succession Plan after his first year with the business and move into the GM role for Victoria in mid-2013.

In 2017, Scott moved into the role of Global Head of Partnerships. With a focus on technology-based innovation, he was responsible for aligning efficiencies and optimising partnerships across CTM’s global business. In 2022, Scott returned to CTM’s Australia and New Zealand management team as COO.

Before joining CTM, Scott held various roles in the travel industry including the Australian National Sales Manager for one of the largest travel technology companies globally. He has brought this technical knowledge of best-in-market processes to enhance the alignment of solutions offered to CTM’s clients.

With over 15 years’ worth of experience in the travel industry, Scott has an excellent overall understanding of the intricacies of travel and travel management and the most effective ways of applying these to achieve optimal outcomes.

Alana Clayton

CFO Australia & New Zealand

Alana is a highly skilled accounting professional who is responsible for managing CTM’s finance department for Australia & New Zealand. She holds a Bachelor of Business with a major in Accounting and an extended major in Professional Accounting.

Alana’s commitment to excellence is exemplified by her membership in the Institute of Chartered Accountants Australia, which she has proudly held since 2010. Her experience spans over two decades, encompassing the public and private sectors. She has extensive expertise in the dynamic travel and higher education industries.

Before venturing into the travel sector, Alana dedicated four years to specialised Research and Development Tax Advisory, showcasing her versatility in navigating complex financial landscapes.

In 2023, Alana brought her wealth of experience to CTM, where she plays a pivotal role as the CFO for the Australia & New Zealand region. Her passion and unwavering dedication to achieving corporate objectives make Alana an invaluable asset to the CTM team.

Glenn Wilcox

GM Government Services

Glenn is a recognised leader in the corporate travel industry working with some of CTM’s largest multi-national customers. In 2022, Glenn moved into the General Manager – Government Services role, looking after CTM’s Federal & State Government relationships.

Prior to his current role, Glenn spent seven years in the role of General Manager for CTM’s New South Wales & Australian Capital Territory Operations following three years as the General Manager for Western Australia.

With over 25 years’ industry experience in Australia, Glenn is a resources and mining travel specialist who has experienced all facets of travel in the corporate and government spheres, the retail market and within a major airline. Glenn was awarded CTM’s staff member of the year at the 2011 CTM All-Stars awards and also recognised as a WA Business News 40under40 Award winner in 2015.

Glenn is a self-motivated, goal-driven individual with a keen sense for client management, strategic business planning, leadership and people development. Glenn is also a board member of the Association of Travel Management Companies (ATMC).

Karen McGilvray

GM New South Wales

Karen’s extensive background in travel account management, paired with exceptional communication skills, technical aptitude, and tenacious spirit, allows her to lead successful operating teams and drive client goals.

Before returning to Corporate Travel Management AU/NZ as NSW General Manager in 2022, Karen led CTM North America’s Pacific Region operations from 2017.

Karen also led our Account Management offering in Queensland, Australia, for nearly 12 years. Her previous appointments include operational and management positions with large global travel brands as well as local travel providers. This experience feeds Karen’s ability to thrive in challenging environments, solve difficult challenges, and relate well to colleagues, peers, and clients at all levels of an organization.

As part of CTM’s senior leadership team, Karen is responsible for sales, operations and account management for NSW and ACT, including P&L, staffing, and ultimate client retention responsibility. Karen leverages her enthusiasm, knowledge and professionalism to deliver client and staff satisfaction driven by CTM’s core competencies of personal service, innovation, and measurable return on travel investment.

GM Queensland

Chris is a seasoned professional with over 20 years of experience in the travel industry. He holds a Bachelor of Business in International Tourism and Hotel Management and qualifications in Digital Leadership, Customer Experience and Design and Tourism Management.

Chris started his career as a Retail Travel Consultant, where he worked for four years, progressing to Store Manager and Corporate & Groups Manager. He later spent time in sales roles within the accommodation industry before making the move to travel management in senior account management positions.

Chris’ diverse and extensive experience, combined with his excellent leadership skills, has made him an invaluable asset at CTM. He joined the company in 2017 as Head of Client Management – Queensland, was later promoted to Head of Client Management – Government, and in 2023, General Manager of CTM Sleep Space & Client Management – Government.

In 2024, Chris commenced his current role as General Manager – Queensland, where he leads account management, sales and operational functions and the overall success of the state.

Jonathan Nelson

GM Western Australia

Jonathan Nelson is the General Manager of Corporate Travel Management in Western Australia where he oversees operations, account management and sales.

Jonathan is a senior travel management professional with more than 20 years’ experience in the sector. Having completed a Bachelor of Commerce Degree at WA’s Curtin University, Jonathan then moved into the travel industry and has worked in senior and executive management positions across the hotel, retail buying group and corporate travel sectors.

Jonathan joined CTM in June 2019 and describes himself as a “get it done with a bit of fun” industry professional, putting team and clients first, with integrity as his no.1 value.

Rebecca McCabe

GM Tasmania

Rebecca has over 15 years of experience in the industry and has been with CTM since 2012. With a strong background in aviation and finance, she has worked across diverse roles, including Travel Consultant, Client Value Manager, and Business Analysis & Solutions Manager. She has also participated in CTM’s esteemed HiPo program, which is designed to nurture and empower emerging leaders within the business. This varied background equips her with a wealth of experience and expertise she brings to her current position as CTM’s General Manager Tasmania.

In addition to her professional accomplishments, Rebecca is a volunteer for KoruCare, a charity dedicated to providing unforgettable experiences for sick and disabled children. Since 2008, she has passionately supported the cause as a caregiver and a dedicated fundraiser. Additionally, she is passionate about Dragonboat racing and has proudly represented Wellington Women’s team, earning gold medals for her efforts.

As CTM’s General Manager for Tasmania, Rebecca seamlessly blends her industry expertise with a philanthropic spirit. Her leadership is characterised by professionalism, compassion, and a genuine commitment to making a meaningful impact.

David McKellar

GM New Zealand

David joined CTM in 2013 as the General Manager for New Zealand as part of CTM’s first overseas acquisition the of well-known Cavalier Travel brand.

David has been in the travel industry for over 24, starting as a retail consultant in the UK before moving over to the fast-paced world of corporate travel. When he returned to New Zealand, David worked in the airline and GDS sector before moving back into the travel agency arena, in the IT & online booking tool side of a large corporate travel agency.

After working in the travel space for many years, David is a true believer in the value of customer service and teamwork, which has allowed him to build successful teams that have retained and grown business. Despite spending 16 years in the UK and now sounding English, David is still is a true blue Auckland rugby fan.

Nicole Galliford

Head of Human Resources AU/NZ

Nicole joined CTM in 2022 as the Head of Human Resources for Australia & New Zealand, following a surge of business growth for the region.

With over 20 years of human resources experience, working across utilities, defence, not-for-profit and government industries, Nicole is dedicated to ensuring the employee experience aligns closely with company values.  Nicole holds degrees in human resources and marketing, a certified senior human resources practitioner (CPHR), and a Masters of Business Administration.  Combined with her passion for people, travel and sport, she possesses the ideal cultural fit for leading CTM’s ANZ HR team.

Nicole is responsible for driving people-focused agendas across CTM’s Australia & New Zealand management teams, ensuring we deliver value for our employees and customers.

John Balloch

Chief Partnership Officer Global Air & GDS

John has worked in the travel industry for more than 25 years, with various roles across leisure, wholesale and corporate travel before eventually progressing to CTM in his current role as Chief Partnership Officer Global Air & GDS. In this role, he is directly responsible for negotiating with our service providers to deliver creative innovative solutions for our customers.

Prior to joining CTM, John spent over 10 years working in both the UK and Asia in similar roles that allowed him to develop strong relationships with suppliers in airlines, hotels, car hire and other service providers across the globe. Outside of work he enjoys supporting the Manchester United Football Club and experiencing travel to unique locations such as the Everest Base Camp, Peru’s Machu Piccchu and the world-famous caves of Borneo.

Peter Wiseman

General Manager Sales

Peter Wiseman joined CTM in the role of General Manager Sales in early 2013, responsible for the company’s sales strategy across the Australian and New Zealand markets. Peter brings over 3 decades of corporate travel industry experience to the CTM leadership team.

His extensive experience in sales and account management spans Federal and State Government, universities, and both large and small to medium corporate organisations.

Peter is passionate about building a strong understanding of a client’s unique travel requirements, and tailoring technology and service-driven solutions to meet and exceed their travel objectives.

Marketing Manager

Alexandra (Ali) Dowton is CTM’s Marketing Manager for Australia & New Zealand. Having first joined CTM in 2016, Ali has a strong understanding of the CTM business, its regional travel brands, and the Australian and New Zealand travel market.

Holding a BA degree in Business Management (Marketing), Ali has experience executing B2B and B2C marketing strategies across the travel, retail and not-for-profit sectors.

In 2018, Ali relocated to CTM’s London office, working within the CTM EMEA Marketing Team before returning to Australia in March 2020.

Ali re-joined CTM’s ANZ business as Marketing Manager in February 2021.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.

Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

James Meggitt

Head of IT Australia & New Zealand

James Meggitt joined CTM in May 2009, supporting the business’ information technology function as an IT Support Officer. His ability to problem-solve coupled with a keen understanding of CTM’s systems and processes saw him advance through to IT Support Coordinator and ICT Manager for Australia & New Zealand. In 2023, James stepped into the Head of IT role of which he is currently serving.

With over 20 years of experience in the insurance, mining and managed services industries, and 15 years with CTM, he has a strong foundation in information technology leadership, successfully steering major initiatives across Australia and New Zealand.

Cherie Drummond

Chief Product Officer

Cherie brings more than 20 years of experience to her role as CTM’s Chief Product Officer ANZ.  Throughout her career, she has cultivated her expertise in various roles, including Travel Consultant, Team Leader, Branch and Operations Manager, Account Manager, and General Manager for Show Group Pty Ltd.

With demonstrated success across Account Management, Operations, and Sales,  Cherie deeply understands how to drive business and customer benefits within complex travel programs. This extensive background uniquely positions her to apply her adaptive management style, marked by inclusiveness and trust-building, to her current role.

She empowers teams to make informed decisions in this capacity, fostering a supportive environment that fuels collaborative success.  Cherie ‘s strength in building professional connections, combined with her industry expertise, empowers her efforts to enhance and expand CTM’s product offerings effectively.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

• Concur Login |
• Deem Login |
• Print My Invoice |
• Flight Check-in |
• Flight Delays |
• Management Reports |
• Leave a Review

Call 800.800.6336 704.561.0707 To speak to us today!

• Online and Mobile Booking Solution
• Reporting and Data Management
• Duty Of Care
• Meetings & Events
• Entertainment Industry
• CTM Annual Spa Trip
• Client Feedback

Consolidating her corporate travel program with CTM achieved complete travel policy compliance AND a 20% reduction in travel expenses. Traveling employees are happy and access to reporting data keeps her current with financial activity companywide.

At CTM we don't just provide you with the latest technology, we train your teams on how to use our advanced applications in order to maximize savings and optimize your complete travel program.

CTM makes booking travel for others a breeze. Whether you need an experienced agent to work with, or by using your custom Concur Travel site, arranging travel for your team will be easy. Send itineraries and clone trips all with just a few clicks.

Why Choose CTM?

Owner managed and responsive, we have specialized in business travel since 1990. Start-up is simple and quick, with no contracts required.

Customized Travel

Our commitment to being responsive and flexible, while providing robust tools and personal service, is geared toward watching your bottom line and satisfying your traveler's and administrator's needs.

Get Started

Get started today by filling out our Contact Us form to explore more with a CTM representative.

Global Partnership

CTM is a FROSCH Global Partner, giving ou travelers access to a support network of 2,000+ agents and unique ticketing capabilities in over 50 strategic global markets.

CTM is certified as a Women's Business Enterprise (WBE) through the Women's Business Enterprise National Council (WBENC), the nation's leading third-party certifier of businesses owned and operated by women.

What Our Clients Say About Us

CTM SMART Technology

CTM SMART Technology delivers flexible, personalized and easy-to-use corporate travel management tools for every travel stakeholder. Our suite of travel tools are highly customizable and fully integrated, ensuring that every business trip is easier to manage, the travel budget goes further and everyone’s job is made simpler. Contact CTM today to find out more about our suite of proprietary technology.

Maximising Value for Travel Managers

Ctm is an award-winning global provider of  cost-effective travel management solutions to the corporate market. we understand the complex travel needs of businesses large and small in every global market, and are committed to developing tailored travel solutions that drive results., tailored solutions for corporate travel, contact us today to discover how ctm’s intuitive, integrated corporate business travel management solutions can help you reduce your travel budget., thank you for your enquiry a ctm rep will be in touch shortly, odignimus et volor simagnis audis quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium., quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium. quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium. quam, qui tem vernam aut vendae doluptius sam qui duci omnihil ium., qui tectatus prate volutem volectis aut quate maximus illaut doluptate simporem. itamus atis quae cus mo eturios suntem dolorpore, endit andandes dolore am inusa viderae cullibus ari bercimus magnissi venim vereste mquatur aut audisquo vendel iur molupta tiaecto omnihictur, sa sinum voluptiis dellor aut quatem eni velit quibusa pediost eaque., success message.

CTM's Fare Forecasting Technology

CTM’s Fare Forecaster technology drives savings to your travel program through better informed decision making at the time of booking. Fare Forecaster is a powerful and efficient tool for budget planning, enabling users to search for airfares up to 11.5 months in advance and compare the most affordable day to travel at your preferred time across a 21-day window, without entering the online booking tool.

Discover CTM Advisor

Experience the power of personalization, with the smartest travel app you'll never see..

CTM Advisor is the most powerful traveler CRM on the market, providing our experienced global travel experts with instant access to all your travel preferences, trip information, current disruptions, and travel policy parameters as soon as you call.

CTM Advisor also analyzes your past booking behaviors to learn more about your travel preferences, providing the most personalized and efficient booking experiences every time you travel.

Find out more

Submit your enquiry.

Complete this form to get in touch with CTM today. 

Thank you, your profile has been updated.

Labor maximol uptibu, cto omnihictur, sa sinum voluptiis dellor aut quatem eni velit quibusa pediost eaquesinum voluptiis audisquo vendel iur molupta tiaecto..

Customized travel management solutions

Corporate travel management for every travel style and budget

Whether you’re a global enterprise, national corporate, fast-growing start-up or sme, we can deliver a corporate travel solution that delivers on your goals and your budget..

At CTM, we understand the unique and complex travel needs of businesses of every size, industry and geographic location. That’s why we, as your dedicated travel managers, design highly customized travel solutions that meet your business's travel needs and objectives. From strategic account management to dedicated service teams and self-service online booking tools, every CTM customer benefits from our extensive global buying power and supplier negotiations, intuitive and user-friendly travel technology and world-class customer service and local market expertise. We work with you to provide custom business travel management solutions that adapt to a fast-changing travel landscape no matter the size of your budget or travel program. That’s the CTM difference.

Video module

Power up with CTM SMART Technology

Find out what our customers are saying...

Dolum qui odignimus et qui tectatus prate ut quate., andandes dolore am inusa viderae magnissi venim vereste mquatur aut audisquo vendel iur molupta tiaecto omnihictur, sa sinum voluptiis dellor aut..

Tas pre landaest, omnis doluptat. Apici resedia cullibus ari bercimus imust aliquia cust, si cus, am eos si dolupienis eostestint vid quiam velendae pra inis ant omnistrum harum conem lit, quos dolorrovidio excerenihil ilit antotat asperum vellore ceprento blab ipsandis res si.

Dolum qui odignimus et

Eheni od et hario es ium earcimusant ea quate et et accum haria quatquae sequis dus, ad que asinciliam sumenec ullenihit, ne poris essinullit pro quibus sere peresci issimperor as et velis ut imus, simolup tatium int quiaeptaqui nus aut et undebis pro quid expelis ex et ut eariberchil molorum in niminvelis comnimusciet aut et inus es quodipi caerro modit asitaturesed qui berio blam, consecaborro.

Case Study: Cost Savings

Using in-depth diagnostic analysis and expert industry insights, CTM determined best practice policies and influenced booking behavior, setting the client ahead of their cost-saving objectives.

Case Study: Hotel Portfolio Review

As hotel spend increased due to growth, our client was looking to reduce corporate travel costs. CTM evaluated and maximized their preferred hotel property portfolio.

Insights Fare Forecasting

CTM's fare forecasting tech enable customers to save 20-50% on flights by shifting travel dates 24-48 hours, promoting savings with better booking behavior.

With CTM you benefit from extensive global buying power, one-stop-shop access to the best corporate negotiated deals, forecasting technology, strategic policy development and regular travel program analysis to save you more.

Improve Efficiency

CTM's expert local travel advisors are available around the clock to support your team. Plus. we put intuitive travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable.

Maximize Safety

Enhance your travelers’ safety while traveling for business with our suite of intuitive and integrated risk management tools including CTM's traveler tracking technology, CTM risk alerts and our CTM mobile travel app.

Download our Corporate Travel Capability Statement

TESTIMONIAL

"We endorse CTM to any company seeking a travel management provider as a true partner and friend, one that delivers a measurable return on investment and is looking to continuously improve its service offering and technology solutions."

Person name, company name, "fusce tortor dui, semper vulputate dignissim sit amet, dignissim ut nunc. donec ac est elit. vivamus eleifend, purus sollicitudin pellentesque luctus, nisi velit rutrum enim, eu auctor est arcu ac est.", "fusce tortor dui, semper vulputate dignissim sit amet, dignissim ut nunc. donec ac est elit. vivamus eleifend, vivamus eleifend, venenatis. ut nisi tellus, commodo nec rhoncus nec, cursus dapibus augue. nunc mattis orci ut sapien aliquam feugiat. sed sodales luctus augue commodo rutrum. in feugiat ipsum ac elit elementum sagittis. suspendisse est leo,", "fusce tortor dui, semper vulputate dignissim sit amet, dignissim ut nunc. donec ac est elit. vivamus eleifend, purus sollicitudin pellentesque luctus", name of the event, two column text, dolore am inusa, viderae cullibus ari bercimus magnissi venim vereste mquatur aut audisquo vendel iur molupta tiaecto omnihictur, sa sinum voluptiis., image carousel.

Tum reium int eate sectotatur, sit ad quam qui blande essi berferu mquaesci ab imoluptae inctor repro et ullaudignis explaut mil magnihil is dolupta tibusdantet ullatatiae erepuda ius culpa quates ra sandae.

• https://go.travelctm.com/rs/618-PPK-893/images/LP Carousel - Lightning Drive Savings.png

• us.travelctm.com
• + 1 303 333 6161
• Privacy Policy
• Terms of use

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

Corporate Travel

• Meetings & Events
• Sustainability
• Global Network
• Case Studies
• Business Travel Blog

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

Global business is complex, driven by global objectives and underpinned by regional needs and nuances. No matter how large, diverse and complex your travel needs, we’re committed to designing simple, safe and sustainable travel solutions that delivers measurable results.

With Corporate Travel Management (CTM), you can consolidate every aspect of your business travel, strategic meetings and corporate event management needs to maximize savings, efficiencies and duty of care across your entire business travel portfolio.

That’s the CTM difference.

Ready to discuss your global corporate travel needs?

Global travel, done differently.

One Program

Seamless service, content, and travel technology everywhere you go.

At CTM, we design simple, effective global business travel programs that are as unique as your business and the people that power it. We take what’s complex and make it simple, designing services and travel solutions that make global business travel simply better – safer, more sustainable and more enjoyable for every travel stakeholder.

We work with your team to source and select the right solutions for your business and people in every market you operate in, and package them up into one program , accessed through one platform and supported by one team , to give your global business travel program a place to call “home.”

One Platform

Designed specifically for your unique program and traveler needs.

The tools you need to travel are as unique as your business and people. That’s why CTM takes an agnostic approach to sourcing, selecting and integrating the most powerful and relevant tools in the market to deliver a bespoke, singular travel technology solution that meets your needs and preferences.

Our proprietary travel technology framework enables us to seamlessly integrate a broad range of tools into one travel portal, providing our global customers with a single, customized and highly configurable platform that meets the needs of every user for maximum adoption, compliance and user-experience.

Global servicing, delivered consistently and expertly in every region you operate in

CTM’s global travel programs are powered by a carefully crafted team of global travel experts, identified for their expertise and experience in delivering results where your business needs them.

Your dedicated global travel team is centrally managed by a Global Travel Program Manager, providing one point of contact for all program performance, optimization and policy development needs, and serviced by a dedicated team of regional travel experts in every market your business operates in.

Is your global corporate travel program fit for the future?

Customer Service Excellence

From your first interaction with our team, you’ll experience the CTM difference.

Global Technology Ecosystem

Our travel technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Sustainable Business Travel

CTM is proud to play its part in supporting the long-term sustainability of our planet by reducing the impact of business travel on the environment.

Global Hotel Program

Access the best negotiated room rates and value-adds at more than 48,000 properties in 205+ countries in one place.

Traveler Well-Being

Optimize travel behaviors and identify potential triggers of traveler stress within your travel program for enhanced wellness and duty of care.

Looking for a tailored travel management solution?

You might be interested in....

CTM Global Capabilities

No matter how large, diverse and complex your needs, we design simple, safe and sustainable global travel programs that deliver measurable results.

Global Servicing

Designed for smaller travel budgets with less complexity. Select a managed or self-serve travel solution that suits your specific travel needs and objectives.

VIP Service Solutions

CTM Elite provides tailored premium VIP service solutions and elevated supplier influence to deliver exceptional travel experiences for your VIP business travelers.

Contact our expert team to discuss your global corporate travel program today.

You are using an outdated browser. Please upgrade your browser to improve your experience and security.

• Strategic Account Management
• Small Business Solutions
• Entertainment Travel
• Sports Travel
• University Travel
• Government Travel
• Event Travel
• Resource Travel
• Leisure Travel
• The CTM Story
• Sustainability
• Business Travel Blog
• Case Studies
• Investor Center

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

Don’t show this again

28 September 2020

Corporate Travel Management announces acquisition of Travel and Transport

Creates combined business with global CY19 TTV of US$7.6 billion and expanded US reach

Corporate Travel Management Limited (CTM) has agreed to acquire Travel and Transport, Inc. (T&T) including its Radius Travel business for US$200.4 million, creating one of the world’s leading global mid-market corporate travel managers, with combined CY19 global TTV of US$7.6 billion.

Founded in 1946, T&T is a leading US travel management company headquartered in Omaha, Nebraska with large scale operations across the globe. Its geographical footprint and sector exposure are highly complementary, adding US$2.5 billion to CTM’s North America CY19 TTV, as well as expanded operations in the UK, Germany and France.

Radius Travel is a global network of corporate travel agencies in more than 100 countries and has a highly successful hotel program, offering highly competitive corporate rates across 44,000 hotels in 160 countries, to enhance CTM’s global hotel offering.

Strong cultural alignment is a strategic driver of the acquisition alongside adding significant presence to CTM’s North American operations. For North American customers, the enlarged business offers an expanded and highly experienced team and technology suite, bolstered by CTM’s strengths in Europe and Asia Pacific. CTM comes into this in a very strong liquidity position with no debt, US$88 million of net cash and an undrawn committed facility of approximately US$127 million.

T&T will be rebranded to CTM and the combined company will represent a common value proposition of personalised client service excellence and innovative client-facing technology delivering unparalleled return on investment for clients.

T&T’s high-quality leadership team will combine with CTM in a seamless structure that will see Kevin O’Malley as CEO North America, Maureen Brady as COO alongside Josh Weiss as CFO and Tim Fleming as President and Integration lead.

Integration is underway and will happen quickly due to the current reduced customer activity, allowing the combined business to emerge from COVID-19 in a strong competitive position.

CTM founder and Managing Director, Jamie Pherous said, “We are excited to bring our two companies together under the CTM umbrella.  Travel and Transport has an incredible reputation and a long history of success within the global travel industry, and we have shared views about delivering personalised service and proprietary technology to generate strong returns for clients on their travel investments.

Maureen Brady commented “The acquisition will give CTM optimal scale in North America to create revenue synergies and new client benefits by leveraging increased buying power and the best of our technology, analytics and customer insights across the wider business. We very much look forward to working as a combined team to ensure our customers and employees receive the best benefits and greatest opportunities.”

T&T CEO, Kevin O’Malley said, “Travel and Transport has been in business for 74 years, growing from a one-person operation in Omaha, Nebraska, to one of the largest corporate TMCs in the US.

“We are excited about the opportunities for our people and our clients by becoming part of a growing, world-class TMC. We were very impressed with CTM’s technology, in particular the Lightning online booking tool, and CTM’s strength in the Asia pacific region. CTM will be a great place for our employees to call home.”

– ENDS –

Press contact: Katharine Farrell Dots & Lines, on behalf of CTM [email protected] +1 470 893 1647

About Corporate Travel Management – click here

Browser not supported

This probably isn't the experience you were expecting. Internet Explorer isn't supported on Uber.com. Try switching to a different browser to view our site.

← Back to learning hub

The ultimate guide to corporate travel management

The days of businesses operating and growing within a small city radius are long gone. In today’s fast-paced and tech-savvy business world, companies have easy access to global talent and clientele.

As such, transporting stakeholders long distances is standard practice. Recent forecasts project that there will be more than 470 million domestic business trips taken in the US alone in 2024.

While corporate travel is a necessary part of operating a modern business, it can also be logistically difficult and costly to manage—especially as your business scales. This article will help cover what you need to know to improve your corporate travel management operations.

What is corporate travel management?

Corporate travel management is the process of coordinating, analyzing, and managing a company's business travel needs.

Effective corporate travel management is crucial for keeping business trips organized and efficient, ensuring that travel arrangements align with the company’s policies, helping to enhance the safety and comfort of travelers, and adhering to budgets.

What does a corporate travel manager do?

Craft and implement comprehensive corporate travel policies.

Corporate travel managers develop detailed travel policies that align with the company's unique goals and needs.

For example, a travel manager would establish policies for:

Booking procedures. Define processes for booking rides, flights, and hotels.

Travel class guidelines. Set standards for business or economy class based on distance, duration, or employee level.

Accommodation standards. Specify the type, budget, and class of accommodations allowed (for instance, hotels or home rentals).

Expense reporting and reimbursement. Set limits on daily allowances for meals and incidentals, and establish procedures for tracking and submitting travel expenses.

Technology use. Implement travel management software or apps to simplify travel arrangements, data analysis, and reporting.

Orchestrate seamless experiences

Corporate travel managers oversee the coordination and execution of business travel plans for employees. They either directly arrange all aspects of travel themselves, manage an internal team of travel coordinators, or work with third-party travel agents.

Today it’s also essential to adopt corporate travel apps , as they assist managers with streamlining travel plans across their organization. A corporate travel app helps with the following:

Automated expense tracking. Eliminates the need to save hard copies of receipts by automatically adding to the system the trips and meals to be expensed.

Centralized control from a dashboard. Provides complete visibility into travel policies, procedures, expenses, budgets, and plans.

Real-time reporting and tracking. Offers a comprehensive look into customized travel programs with real-time updates for travel, meals, incidentals, and more.

Simplified travel management. Includes flexible and customizable limits for booking rides, buying food, and processing payments (such as charging to a personal card for reimbursement or to a business card).

Control the budget for optimal financial outcomes

Travel managers navigate the line between providing comfortable travel experiences for employees and sticking to the business’s travel budget.

To do this, managers research cost-saving opportunities, identify the most cost-effective times to travel, and negotiate discounts with travel vendors.

A travel manager might, for instance, identify and book off-peak flights for a team attending an international conference. They could also track rideshare prices to find optimal travel times and book hotel rooms with corporate discounts.

Analyze data to inform future travel policies

Corporate travel managers are also responsible for monitoring travel data. Keeping a close eye on travel analytics helps with:

Tracking expenses. Examining corporate travel expenses reveals spending patterns and shows where the company can reduce costs.

Identifying travel patterns. Historical travel data helps managers find patterns and trends, which helps with forecasting future travel needs and preferences.

Benchmarking against industry standards. Travel managers compare their company’s travel spending and policies against industry benchmarks to better understand performance.

Analyzing supplier performance. Evaluating data about suppliers can uncover their reliability, service quality, and value.

Managers capture this data with feedback surveys from employees, travel industry reports, travel management software, and third-party travel platforms.

Prioritize duty of care for employee well-being

Corporate travel managers work closely with HR managers to develop duty-of-care protocols for their employees.

Duty of care in corporate travel includes:

Ensuring the health of employees. Maintaining the well-being and health of traveling employees and making sure they have access to necessary healthcare and support.

Providing for basic needs. Arranging for essential amenities like quality food and beverages, and comfortable accommodations.

Protecting employees. Keeping travelers away from situations where they may experience harassment, stress, or discrimination.

Collaborate with industry partners

Corporate travel managers’ duties don’t start and stop with coordinating and managing business travel. They’re also responsible for building relationships with top industry partners and vendors.

This includes establishing discount and comfort agreements with airlines, negotiating deals with hotel chains, and selecting the best rideshare apps.

They also work closely with internal teams and senior management to ensure that travel strategies and contracts align with overall business goals.

For travel policy setters or managers

Oversee your travel program with the flexible rules and streamlined reporting you need, with Uber for Business.

Challenges within corporate travel management

Successfully managing corporate travel requires so much more than simply booking plane tickets and hotel rooms for employees. Below are some of the top challenges corporate travel managers face.

Cost-benefit analysis

In corporate travel management, this involves quantifying all costs associated with travel and weighing them against the benefits, such as networking opportunities, employee development, client relationships, and successful sales.

Imagine a scenario where a company is considering sending an employee to an international conference that costs $3,000 in total. The corporate manager would need to research the potential benefits (such as networking, business development, and employee growth) of spending that $3,000 and determine if it’s worth it.

Cost-benefit analysis can also be nuanced. Consider this data point, for example: 48% of business travelers say their last work trip was too long. If an employee can accomplish what they need to in 2 days of travel and a manager books a trip for 4 days, it results in 2 extra days of employee time and corporate travel budget.

Cost-benefit analysis, in this instance, would involve analyzing past data, including post-travel feedback surveys, to understand how long employees need to travel to accomplish goals while optimizing the travel budget.

Traveler satisfaction

Research shows that 60% of employees say business travel positively affects their satisfaction with their job. And Slack’s 2023 “State of Work” report found that most employees say feeling happy and engaged at work is a key motivator. What’s more, when employees are happy and productive, businesses thrive, according to The Economist .

The tricky part for travel managers is accommodating employees’ diverse travel needs and preferences within a corporate (not a luxury vacay) budget.

To keep employees happy and productive, travel managers must understand what satisfies employees while they travel and then develop a plan to deliver a positive experience while working within a corporate budget.

Adapting to changing business needs

Shifts in business priorities, such as targeting new international markets or altering strategic partnerships, directly affect travel requirements.

A shift toward more in-person client meetings, for example, can increase travel frequency. Corporate travel managers must adapt policies and budgets to align with evolving business needs.

And efficient corporate travel management requires monitoring shifting political, economic, and health climates worldwide and being ready to respond and adapt. Travel needs can change in an instant, and corporate travel managers must remain adaptable to adjust travel strategies as necessary.

Environmental sustainability

A 2023 Deloitte study reported that climate concerns will likely limit corporate travel growth in the coming years. Deloitte found that “4 in 10 European companies and a third of US companies say they need to reduce travel per employee by more than 20% to meet their 2030 sustainability targets.”

This statistic highlights the growing pressure on corporate travel managers to devise travel strategies that meet the needs of a growing business while being efficient, cost-effective, and environmentally responsible.

4 tips for managing business travel

Now that we’ve discussed some of the job responsibilities and top challenges of corporate travel managers, let’s cover the best tips for managing business travel.

1. Establish clear communication channels

When employees don’t know your travel policies and procedures, it’s impossible for them to comply.

In other words, they might not know how much they can spend at a corporate dinner, whether they should take a taxi or use a rideshare app, or what safety and security policies they need to follow when traveling for business.

Consider establishing a clear communication channel where every employee can access critical travel information. This could be a dedicated travel portal or intranet page, regular email updates, or travel management software that provides real-time communication.

2. Conduct regular training sessions

Another way to fine-tune communication and increase awareness about travel policies is by conducting regular training sessions.

Create a live or digital training course that covers the following:

• Travel policies: Review company-specific travel guidelines and booking procedures.
• Safety measures: Explain all protocols and emergency procedures for travel. Draw special attention to areas people may be visiting that are undergoing political or civil unrest.
• Changes in procedures: Provide updates on any new or altered travel-related processes. This is especially important during health crises.
• Duty-of-care responsibilities: Educate on and provide clear definitions of the company’s commitment to traveler safety and well-being.
• Per diem amounts: Outline the daily allowances for expenses while traveling. Include a definition of what is and isn’t allowed. For example, is alcohol part of a per diem or excluded from corporate expenses?
• Expense reporting: Give instructions on how to accurately report and submit travel expenses.

3. Adopt travel technology

When you’re managing travel for multiple employees across different offices, it’s challenging to educate everyone, track expenses, and ensure compliance with travel policies. To organize and streamline everything, you may consider a travel management system (TMS).

A TMS is a comprehensive travel platform that helps companies book, track, and report travel activities. It typically also provides real-time data and analytics, helping you monitor travel spending and optimize your travel strategies.

4. Evaluate and update travel procedures and policies

Any changes in technology, the world economy, political climates, global health status, and industry have a profound effect on business travel.

As such, it’s essential to establish a process for continually evaluating and updating travel procedures and policies.

This could include:

• Reviewing policies to make sure they’re relevant, cost-efficient, effective, and safe
• Surveying your employees to see how happy they are with your travel policies
• Evaluating your TMS data to identify where you can optimize travel, innovate, and improve processes

Move your business forward with Uber for Business

In today’s fast-paced business world, getting corporate travel right is more important than ever. Adapting to changes quickly and embracing new technologies are key to staying ahead in managing business trips effectively.

You may also consider leveraging Uber for Business , a game changer in managing your company’s travel needs. It simplifies the entire process of corporate travel management with features like automated expense tracking and centralized control, making it easier to stick to policies and budgets.

With Uber for Business, you’re not simply organizing travel. You’re also saving time and money while giving your team a smoother, more efficient travel experience. Learn how to get started .

The platform

Get the best of Uber, for business—including improved cost controls and compliance.

Expense integrations

Save time with automatic expense reconciliation

Sustainability

Get clear climate metrics such as total low-emission trips and average CO₂ per mile.

We make your health and safety top priorities.

Employee benefits

All the advantages of Uber your employees already love, for business.

The dashboard

It all starts here - manage travel and meal programs with easy to set cost controls and more.

Business profiles

Help your employees connect with your company’s Uber for Business account.

Request rides and deliveries on behalf of customers.

Purchase Uber gift cards in bulk for simplified giving.

Uber Health

Reimagine the way patients access care.

Offer business-class perks with an Uber One company membership.

Cover the cost of rides and meals, and pay only when used.

By use case

Holiday gifting

Celebrate the holidays with vouchers and gift cards

Business travel

Oversee your travel program with the flexibility and reporting you need.

Employee commute

Set up a stress-free commute program for your employees.

Event transport

Get attendees to and from your next event.

Employee shuttles

Offer group transportation for daily commutes, cross-campus dashes, and more.

Courtesy rides

Request rides for customers and guests with ease, even if they don't have the Uber app.

Meal programs

One platform gives you the control to provide meals in multiple ways.

Recruit, retain, and reward your employees with Uber perks they want.

Corporate gifting

Exec management

Request rides and meals for leaders.

By industry

Elevate customer service with on-demand rides.

Improve health outcomes and the patient experience by enabling better access to care.

Hospitality

Delight your guests with rides and meals.

Financial services

Keep your employees moving and your clients happy.

Offer rides and meals to employees and constituents.

Customer support

Customer service

Get in touch with us or quickly find answers to top concerns.

Help Center

For admins and coordinators to browse tips and topics.

Product updates

Check out recent updates we’ve made across our platform.

Learning hub

Explore product education, case studies, and industry insights.

Customer stories

See how innovative companies work with us.

Get the latest news from Uber for Business.

• Contact sales