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How to Fix It When Safari Is Not Working on an iPad

Restarts, updates, and checking your network are common fixes

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Fixing Safari issues on iPad can take seconds to fix due to an unknown minor issue, or it can take a lot longer. Here's how to fix it when Safari won't work on an iPad.

Causes of Safari Not Working On iPad 

There are many reasons why Safari may not be working on iPad. Try these troubleshooting tips to figure out what's happened.

• Your iPad is out of date. If your iPad is not up to date, you may find yourself running into trouble loading standard apps including Safari.
• You're offline. If your iPad doesn't have a data connection, Safari won't be able to load any websites, making it look as if Safari is the issue.
• Your iPad has a major problem. If your iPad won't load any apps including Safari, the problem may be deeper than just the one app.

How to Fix Safari Not Working On iPad 

If your iPad won't open Safari or it won't load correctly, it severely limits your ability to browse the internet. Here's how to fix Safari not working on iPad. 

Restart your iPad . Many common issues are solved by restarting or rebooting the device in question. Restart your iPad to hopefully fix Safari.

Check your data connection . If your iPad is a Wi-Fi model, check you're connected to a Wi-Fi network with internet access. If your iPad has a cellular connection, check it has a signal and is working correctly. Tap Settings > Cellular and check the toggle next to Safari is On.

Check Airplane mode . Check if Airplane mode is enabled on your iPad. If it is, you won't be able to browse online.

Check content restrictions . If you have parental controls set up on your iPad, these may stop you from browsing using Safari. Check the settings to confirm this isn't the issue.

Clear your browsing history . If Safari opens but is unresponsive, clear your browsing history to see if that makes it work more effectively. 

Disable Safari suggestions. Safari suggestions can sometimes cause Safari to crash. Try disabling them by tapping Settings > Safari > then toggle off the Safari Suggestions switch.

Update your iPad . If you haven't updated your iPad in a while, you may need the latest version of iPadOS to correct any issues. It's simple to do but set aside a while for the update process to complete.

Reset your iPad . Resetting your iPad to factory settings removes all your personal information but can sometimes solve an underlying issue previous steps haven't solved.

Contact Apple . If none of the above fixes work, you may have a hardware issue with your iPad. If you have remaining warranty or AppleCare+ , the appointment and fix may be free.

The first thing you should check is that you're entering the correct URL. If you're typing it manually, try finding a link. If you're following a link, try typing it by hand. The website may also be down, and you should try again later.

The best way is to delete your Safari data. Go to Settings > Safari > Clear History and Website Data .

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Top 12 Fixes for Safari Not Loading Pages on iPhone and iPad

Mehvish Mushtaq is a computer engineer by degree. Her love for Android and gadgets made her develop the first Android app for Kashmir. Known as Dial Kashmir, she won the prestigious Nari Shakti award from the President of India for the same. She has been writing about technology for 6+ years and her favorite verticals include how-to guides, explainers, tips and tricks for Android, iOS/iPadOS, social media, and web apps. You can also find her posts on MakeTechEasier, TechWiser, and NerdsChalk.

The Safari browser comes pre-installed on Apple devices such as iPhone and iPad. Many iOS and iPadOS users prefer using it as the default browser . Sadly, the browser doesn’t work at times, for pages do not load in it. If you are from the unlucky ones, then you have landed on the right page. You can easily fix it when Safari does not open web pages on iPhone and iPad, as shown in this post.

iPhone and iPad users face different kinds of issues related to Safari . Some see a blank, white page and others get errors like ‘Safari cannot open the page because iPhone isn’t connected to the internet,’ or the browser freezes and crashes without loading any page.

The following fixes will help you resolve all kinds of problems related to Safari not loading pages on iOS and iPadOS. Let’s start.

1. Restart Phone and Modem

To start the troubleshooting process, restart your iPhone and iPad . Also, reboot your modem if you are using Wi-Fi. In case you are connected via cellular data, please turn it off for a few seconds and turn it on again.

Tip: You should also remove the SIM card from your phone for a while.

2. Check Network Connection

Next, verify whether the issue is with Safari alone or not. For that, check if other apps are working on your iPhone or iPad. If you cannot connect to the internet using other apps, then the problem is with your network connection. Switch to mobile data from Wi-Fi or vice versa.

Tip: Check out 8 fixes for can’t find server error on Safari .

3. Enable Airplane Mode

Another way to troubleshoot issues due to network connections is to put your device in Airplane mode . That will turn off and refresh all network connections. To enable Airplane mode on your iPhone or iPad, open Control Center and tap on the Airplane mode icon. Alternatively, go to Settings and enable Airplane mode. Keep it on for a few seconds, and then turn it off.

4. Turn off VPN

Are you using any VPN on your iPhone or iPad? If yes, disable it for a while and see if you can open web pages through Safari.

Tip: Find out whether you need security apps on your iPhone or iPad .

5. Update Software

Before you try the below-mentioned fixes, we would suggest you update the Safari browser from App Store. Often there is a bug in the app or phone’s software. So you should look for any available software updates and install them. To check for the phone’s software, go to Settings > General > Software update.

6. Check Cellular Data Settings

If you can load web pages on Wi-Fi, but pages do not load on cellular data, you must check mobile data settings. For that, go to Settings > Cellular data/Mobile data. Scroll down and make sure the toggle next to Safari is green. If it’s off, turn it on.

Tip: Check out other ways to fix iPhone apps only work on Wi-Fi and not mobile data .

7. Check Content Restrictions

You must check on your iPhone/iPad if any content restrictions are enabled. To do so, go to Settings > Screen Time > Content & Privacy Restrictions. If the Content & privacy restrictions toggle on the next screen is turned off, skip this fix and jump to the next one.

In case it is on, scroll down and tap on Content Restrictions. Go to Web content and select Unrestricted access.

Tip: Find out how to block and unblock certain websites on iPhone .

8. Enable JavaScript

You should check if the Safari browser has permission to use JavaScript. For that, open Settings on your iPhone and go to Safari > Advanced. Enable the toggle next to JavaScript.

9. Clear Cache and Browsing Data

This is one of the fixes that has solved the web pages not loading issue for many users. To do so, follow these steps:

Step 1: Open Settings on your iPhone/iPad. Go to Safari.

Step 2: Scroll down and tap on Advanced.

Step 3: Tap on Website data. Scroll down and hit Remove all website data.

Step 4 : Restart the phone and see if you can open web pages. If the issue persists, come back to Settings > Safari. Scroll down and tap on Clear History and Website data. Confirm when asked. This will delete all your browsing history and other browsing data from all the Apple devices using the same iCloud account.

Tip: Find out how to fix if the Clear history and website data button is greyed out .

10. Reset Network Settings

Often the problem of web pages not opening on Safari happens due to some problematic network setting. The best way to fix this is to reset network settings. Doing so will not affect your personal data. Only settings like Wi-Fi, Bluetooth, etc., will be reset to their default values. You will need to set them up again. Find out in detail what happens by resetting network settings .

To reset network settings on iPhone and iPad, go to Settings > General > Reset > Reset network settings.

11. Disable Content Blockers

If you have installed any content blocker on your iPhone or iPad, you should try disabling it for a while. To do so, go to Settings > Safari > Content Blockers. Disable all of them and see if you can load pages now. Know what are content blockers and whether you should use them on your iPhone.

You should also try disabling various Safari experimental features one-by-one. For that, go to Settings > Safari > Advanced > Experimental features.

12. Change Wi-Fi DNS

Sometimes, the issue happens to a wrongly configured DNS server. You should change it to Google DNS and see if websites open in the Safari browser.

To do so, follow these steps:

Step 1 : Go to Settings > Wi-Fi.

Step 2 : Tap on the (i) icon next to the problematic Wi-Fi. Tap on Configure DNS.

Step 3: If Automatic is selected, tap on Manual > Add server. Enter 8.8.8.8, remove existing ones, and hit Save. If Manual is selected, tap on Automatic.

Change Default Browser

We are positive that at least one of the above fixes should solve issues with the Safari browser. We would also suggest that if you have a huge number of tabs open in the Safari browser, you should close at least some of them. If the issue continues, you can always use Chrome, and now you can even make it your default browser .

Was this helpful?

Last updated on 28 November, 2022

The above article may contain affiliate links which help support Guiding Tech. However, it does not affect our editorial integrity. The content remains unbiased and authentic.

The article above may contain affiliate links which help support Guiding Tech. The content remains unbiased and authentic and will never affect our editorial integrity.

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How to Fix a Frozen Safari on iPad

Last Updated: May 16, 2022 Fact Checked

This article was co-authored by Gonzalo Martinez and by wikiHow staff writer, Darlene Antonelli, MA . Gonzalo Martinez is the President of CleverTech, a tech repair business in San Jose, California founded in 2014. CleverTech LLC specializes in repairing Apple products. CleverTech pursues environmental responsibility by recycling aluminum, display assemblies, and the micro components on motherboards to reuse for future repairs. On average, they save 2 lbs - 3 lbs more electronic waste daily than the average computer repair store. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed 82,573 times.

Has Safari frozen on your iPad? When Safari freezes, you can try closing the app and loading it again. But, if your iPad is completely frozen, resetting is usually the quickest way to get everything working properly again. If you are experiencing consistent freezes, you can adjust some of Safari's settings to try to avoid future crashes. This wikiHow article gives you some troubleshooting steps to fix a frozen Safari browser on iPad.

Restart Your iPad

• Finally, press and hold the Top button until the Apple logo appears.
• If your iPad has a Home button, press and hold the Home and Top buttons at the same time until the Apple logo appears. [1] X Research source
• Restarting your iPad is a quick fix for many troubleshooting issues, but if Safari keeps freezing, continue to try the other steps.

Restart Safari

• If your iPad has a Home button, press it quickly twice and it'll show you a screen of the apps running in the background. Swipe on Safari to close it.

• If you're noticing that Safari is still freezing or lagging, continue on to the next troubleshooting steps.

Check for Updates

• If you noticed Safari still freezing or lagging after you updated iOS or if you didn't have the option to, continue on to the next troubleshooting steps.

Clear Your Safari Data

Close Unused Tabs

Turn Off Autofill

Disable Safari Suggestions

Disable iCloud Syncing

• Your Safari bookmarks, tabs, and history will no longer sync, but neither will any corrupted Safari files.

Turn off JavaScript

Close All Background Apps

• Swipe an app to close it.

Clear Your iPad's Storage Space

Avoid Specific Websites That Make Safari Freeze

Try A Different Browser

Make An Apple Bar Genius Appointment

Expert Q&A

You Might Also Like

• ↑ https://support.apple.com/guide/ipad/force-restart-ipad-ipad9955c007/ipados
• ↑ https://www.reddit.com/r/applehelp/comments/smepz4/safari_and_icloud_apps_freezing_on_ios_devices/
• ↑ https://discussions.apple.com/thread/8359454

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How to Fix Safari Not Working on iPad

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Safari is the built in browser of every Apple device and can be used to surf the internet. However, recently many users have reported several problems related to Safari . Since this is the only browser on the iPad, it is very essential that this does not stop working. If it malfunctions almost all our work done through online websites will come to a stop. Once this happens, it will lead to other severe situations like your work getting delayed. This becomes very annoying! This article lists out the five major problems faced by the iPad users on their Safari browser. It also gives a detailed solution if Safari not working on iPad . Read on to find out more.

Problem 1: iPad Safari Keeps Crashing

Problem 2: safari frozen on ipad, problem 3: safari not loading pages on ipad, problem 4: safari disappeared from ipad, problem 5: safari running slow in ipad.

If you have problems with Safari on iPad, and if Safari browser is suddenly crashing, you can use any of the following solutions to fix it.

Solution 1: Hard Reset iPad

The steps for hard resetting older versions of iPad and iPad Pro are pretty different. This is because the Home button in iPad Pro 2018 and later versions is absent.

For hard reset of older versions of iPad, press the Home and the Power button together and keep holding it till the screen turns black and turns on again with the Apple logo on the screen.

For hard reset of iPad Pro 2018 and later versions, press the Volume Up button and release, then press the Volume Down button and release, after this press the Power button and keep holding it till you see the Apple logo on the iPad screen.

This generally solves the issues of Safari not responding on iPad.

Solution 2: Check for Software Update

The problem of your iPad’s Safari browser crashing may also be because you have not updated your iPad device to the latest iPadOS 14 version. To check for any latest software updates follow the steps below.

• Go to Settings > General > Software Update. Connect your iPad to a power source and tap Download and Install.
• Alternatively, you can use iTunes to update iPad. Simply connect iPad with iTunes. Click the iPad icon and choose Check for Updates.

The latest software will be updated on your iPad device and your problem might have been solved as well.

Solution 3: Fix Safari Problems Without Data Loss

A certain fix of iPad Safari problems is using iMyFone Fixppo . It works like a charm in fixing all types of technical glitches in Apple devices. The easy operations, intuitive interface and the advanced technology have made Fixppo the best choice to solve your iPad problems. If you want to get iPad Safari problems solved without losing any data, we strongly recommend you to try this great tool. Follow the steps below to know how to use Fixppo.

Step 1: Download and then launch iMyFone Fixppo on your laptop or PC and click on “Standard Mode” from the main interface.

Step 2: When prompted, connect your iPad device to your laptop or computer and then click on “Next”.

Step 3: Download the latest iPadOS 14 firmware package by hitting on “Download”.

Step 4: Click on the “Start” option once the firmware is ready. When the repairing finishes, your iPad will automatically restart. Now the Safari issues should have been resolved.

This is one of the most efficient ways of fixing the technical issue on your iPad.

You have opened the browser Safari on your iPad and it suddenly freezes on the screen? To get out of such a situation you can make use of any of the solutions mentioned below.

Solution 1: Force Quit Safari Apps

To force quit Safari application, follow the steps below.

Step 1: Double press the Home button on your iPad, you will see all the apps which are currently open in the background on your iPad.

Step 2: Tap on the Safari icon and slide your finger upwards on the screen. This should solve your problem.

Solution 2: Restart Your iPad

Restarting the entire system of iPad might refresh all the applications, and help in unfreezing the Safari application. Follow the steps below to know how you can do this.

Step 1: Press the Power button on the top on your iPad and hold it.

Step 2: Release the Power button once the “slide to power off” slider appears on the screen.

Step 3: Slide the slider to the right to switch off the iPad.

Step 4: Press the Power button again and hold it till the Apple logo appears.

Try opening the Safari browser again and try some basic operations on it to check if it is working properly now.

Solution 3: Turn off Autofill

Sometimes if you disable the autofill on Safari it starts functioning okay. You can do this by following the steps below.

Step 1: From the main menu of iPad Home screen, select “Settings”.

Step 2: Proceed further by tapping on “Safari”.

Step 3: Here, you will find an option called “Autofill”, move the slider which is present in front of it to the left to turn off or disable this feature.

Solution 4: Repair with Fixppo

The Safari browser not working properly and other such technical issues are generally due to some problem in the software of the iPad. As we’ve said above, any technical issue related to the software of the iPad can be easily solved with the help of iMyFone Fixppo software. The method of using this software is described in the part 1 .

If your Safari browser is opening but as soon as you enter the website address on the search bar the website page is not loading and shows blank content, then you can use these solutions to get out of such a problematic scenario.

Solution 1: Change a Different Network

There is high possibility that the internet connection to which you are connected to does not have proper network coverage. You can check this by disconnecting with the internet connection and then establishing a connection of your iPad with some other internet network.

After doing this, you can open the Safari browser again and try opening a page and see if it is working or not. If it is not then you can try out the next solutions.

Solution 2: Reset Network Settings

You can reset your network settings to solve this problem by following the steps below.

Step 1: From the Home screen of your iPad, tap on “Settings”.

Step 2: Go to “General” settings from there.

Step 3: Scroll through the options and tap on “Reset” and then on “Reset Network Settings”.

This will reset all the available Wi-Fi networks, VPN, APN settings and cellular settings as well.

Solution 3: Clear History & Website Data

To clear history and website data on your iPad, follow the steps below.

Step 1: From the Home screen, go to “Settings” option.

Step 2: Search for “Safari” and tap on it, and then tap on “Clear History and Website Data”.

All the history and cookies will also be wiped off from the iPad history.

Solution 4: Restart iPad

You can restart your iPad by pressing and holding the Power button for a while and moving the “slide to power off” slider to the right. Once the screen turns black you can press and hold the Power button again till the Apple logo comes on the screen.

If you are trying to look for Safari and are not able to find it’s icon on the Home screen then you can try the following solutions.

Solution 1: Check for Restriction

You can check for restrictions on the Safari app to see if it has been disabled in the Allowed Apps section. To check this you can follow the steps below.

Step 1: From the Home screen, tap on “Settings” and from there scroll and find “Screen Time” and tap on it.

Step 2: Navigate to “Content & Privacy Restrictions” and select “Allowed Apps” from there.

Step 3: Find “Safari” option from there and toggle the slider to enable Safari.

Now go to the main screen, your Safari application icon should be there.

Solution 2: Search Safari on iPad

iPad and other Apple devices like iPhone and Mac come with a special feature Spotlight which is generally used for searching for files, folder and other data and applications on your Apple device.

It is quite possible that you might have missed the Safari application and it is still on your iPad. To check this, swipe left on your iPad Home screen or the locked screen and you will find the search bar. Now, type “Safari” in the space provided and the “Safari” application will appear in the results.

Solution 3: Reset Home Screen Layout

You can even reset the Home screen layout for solving this problem. Follow the steps below to do this.

Step 1: From the “Settings” option, tap on “General”.

Step 2: From the “Reset” option scroll down and look for “Reset Home Screen Layout”, tap on it once you find it.

Step 3: Confirm the operation when prompted and your Home screen icons will be reset to the original factory settings.

You can now find the Safari application easily. Before doing this, make sure that you have created a backup so that you do not lose any important data permanently during the process.

Sometimes you may experience that the Safari application is functioning but it is functioning very slowly. In such a scenario of Safari running slow on iPad you can follow any of the following solutions to make the Safari app to run fast again.

Solution 1: Clear Safari History

You can find the option to perform this function by first going to “Settings” option, then tapping on “Safari” and then selecting “Clear History and Website Data”.

Solution 2: Remove All Website Data

For removing all the data related to the websites, follow the steps as given below.

Step 1: From the “Settings” option go to “Safari”.

Step 2: Tap on “Advanced” and then tap on “Website Data”.

Step 3: You will find the option “Remove All Website Data” here, tap on that.

Solution 3: Disable JavaScript

You can even disable the JavaScript on your iPad to make your iPad function fast again. Follow the steps below to know how.

Step 1: From the main home screen, select “Settings” and then move on to tap on “Safari”.

Step 2: Navigate through the given options by scrolling through and then tap on “Advanced” and then on disable JavaScript from here.

Turning this off may lead to some problems in the future like loading and visiting the website using JavaScript.

Solution 4: Restore iPad with iTunes

You can restore your iPad to the original factory settings so that all the unwanted files and data are deleted from your iPad. To do this, follow the steps below.

Step 1: Launch iTunes on your laptop or PC and connect your iPad to it using a USB lightning cable.

Step 2: If a prompt window appears, tap on “Trust This Computer”, or enter your passcode when prompted.

Step 3: Select your iPad device and then click on “Summary” option available on the left side panel.

Step 4: On the right there will be an option “Restore iPad”, tap on that and then confirm again by tapping on “Restore”.

Your device will restart now and then the settings will be restored to the original factory settings.

The iPad Safari not working problem is a very common issue faced by every iPad device user. It becomes unresponsive, starts lagging or sometimes even hangs. All the common problems which an iPad user faces with the Safari browser on their device are given in this article along with their solutions. All the methods are very simple and involve only a few steps to solve the problem. Out of all the solutions, the best way to fix your iPad or any other Apple devices is using iMyFone Fixppo , which is an excellent software to fix any kind of technical glitches and is highly recommended by Cult of Mac, CNET, MUO and more!

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Home > iPad issues > How to Fix Safari Not Working on iPad

10 Ways to Fix Safari Not Working on an iPhone

Follow these simple troubleshooting steps to fix Safari if it isn’t working properly on your iPhone.

Safari is the native browser for iPhones, iPads, and MacBooks. It comes pre-installed on almost every Apple device, and it's designed to be fast and efficient for them. However, there are times when Safari doesn't work.

When this happens, it usually means there's a setting or software issue. There are even cases where you might not be able to access the internet at all on your iPhone or iPad. Luckily, there are a variety of things you can try to get Safari working again.

1. Restart Your Device

You hear it all the time—turn your device off and on again. While this may sound too simple to work, restarting your iPhone or iPad has been known to clear your usable memory, which can speed up Safari.

If Safari is frozen or just a blank white screen, restarting your iPhone or iPad can also fix these problems. Before you try anything else, just make sure you cover the basics.

If you're new to Safari or Apple devices, you might want to check out our beginner's guide to Safari for iPhone and iPad users .

2. Turn Off Safari Suggestions

Turning off Safari Suggestions is one of the simplest and most common fixes for Safari not loading or crashing on an Apple device. While we aren't sure why this works, many users have reported that turning this off fixes the problem.

To turn off suggestions, head to Settings > Safari > Safari Suggestions and turn this off. You can also turn off Search Engine Suggestions while you're there too, as some users reported this also fixes the issue.

Some users have also said that blocking Safari popups on your iPhone can improve the memory usage of Safari. So, you may also want to give this a try.

If this fixes your issue, then you're all set. If not, try the following steps.

3. Turn On Cellular Data for Safari

If you're frequently connected to Wi-Fi, you may have cellular data off for Safari to save internet data. While helpful, if your Wi-Fi isn't functioning right, connecting to cellular data could fix your issue.

To do this, head to Settings > Cellular > Safari and turn this on. If it was off, this was most likely the cause of your issue. Alternatively, you can turn off Wi-Fi if you're connected and just connect with cellular data. If you can connect this way, that means there's a network issue with your Wi-Fi network.

4. Edit Your Screen Time Settings

If you've ever changed your Screen Time settings or blocked certain websites through Screen Time, try turning these settings off. To block websites, you need to enable Content Restrictions which can inadvertently block websites you still want to use. If you can't load a link from an email or text message, this could also be a sign that content restrictions are on.

To fix this issue, head to Settings > Screen Time > Content & Privacy Restrictions and turn this option off. If it was on, then this was most likely your issue. If it was off already, proceed to the next fix.

5. Clear All Safari's Data

If you frequently use Safari, you might have a lot of data stored within the app, making it fail to load correctly. This is especially true if you're using an iPhone or iPad with a lower storage capacity. If you get low storage notifications, this fix could resolve your issue.

To clear Safari's data, head to Settings > Safari > Clear History and Website Data . This will erase all extra data in the Safari app. Some users report this works, but you'll need to do it often if you can't eliminate storage space elsewhere on your iPhone.

6. Update iOS to the Latest Version

Some users have reported that updating iOS resolves issues with Safari. Whether Safari isn't loading, is crashing, or just isn't connecting to websites, try updating iOS on your iPhone .

Apple does a great job of fixing widespread issues with iOS updates. So, if there is an issue that Apple is aware of, it could get fixed by a subsequent update.

7. Reset Your Network Settings

If you've had issues with your network before, like not getting service or pages timing out, resetting your Network Settings could help.

To reset the Network Settings on your iPhone or iPad, head to Settings > General > Transfer or Reset iPhone (iPad) > Reset > Reset Network Settings . This will reset only your Network Settings and won't erase any other data on your iPhone.

After you finish this, try opening Safari to see if it's working again. If not, proceed to the next fix.

8. Reset to Factory Default Settings

If all else fails, you can try resetting your iPhone to the default settings. This will erase all the data on your iPhone, and you'll have to set it up from scratch. However, this is also a very effective way to resolve all kinds of software problems. To do this, head to Settings > General > Transfer or Reset iPhone (iPad) > Erase All Content and Settings .

After resetting to the default settings, test out the Safari app before you install your usual apps. If Safari is working then but stops working when a certain app is installed, that means the app installed is interfering with Safari.

If Safari isn't working when you have a fresh install, make sure you didn't restore a backup of your iPhone or iPad . If you restored a backup, there could be something interfering with Safari that transferred over. If you reset your device without a backup and Safari still doesn't work, you can try one of the two last troubleshooting steps.

9. Turn On JavaScript

JavaScript is on by default on most iOS devices. However, if you're having issues with Safari, it's likely that JavaScript is off. Sometimes, one might turn JavsScript off as some websites might not support it.

If you've turned JavaScript off or want to check if it's off and turn it back on, head to Settings > Safari > Advanced on your iOS or iPadOS device.

10. Use an Alternative Browser

If the above fixes didn't work, then unfortunately, there might be an iOS bug with Safari, and you'll need to wait for the next update and hope it's patched. Until then, you can try using an alternative browser to access the internet on your device. There are many great browsers available in the App Store that can cater to your needs.

Be sure to check back for iOS updates and see if Apple has addressed the bug. You can also start a new discussion in the Apple Discussions Community to see if anyone else is experiencing the same issue.

Safari Not Working on Your iPhone or iPad? It's Most Likely a Software Issue

Cracked screens and broken buttons are easy to diagnose as we can instantly see what's wrong. But when Safari or other apps on your iPhone stop working, that usually means a software issue is at play.

You can usually fix these issues by updating iOS, changing your settings, or resetting your device. However, if the issue still isn't fixed after trying everything above, you might need to post in the Apple forum about your issue for more help.

Free Download

Safari Not Working on iPhone iPad After iOS Update? Here’re Solutions

Your Safari is not working on your iPhone or iPad after updating to the newest iOS 16? Read this tutorial to get some tips to fix this problem. Also supports iOS 14/13/12.

You know, Apple will release iOS 16 later this year. And the newly iOS 16 beta is available now, which brings bug fixes and new features. At the same time, the new update may bring new problems. In this post, we will talk about Safari problems that you may meet after updating to the new iOS, and offer some basic tips to fix “Safari not working” on iPhone iPad.

After updating iOS 15/14 in the past years, iOS users have ever reported some Safari issues in iOS 13 or iOS 12 , such as  Safari not loading Web pages,   Safari crashes often , Safari content blocker doesn’t working,  can’t reach the server and the Website interface is broken in Safari app on Apple phone.

Safari Not Working in iOS from Some Users on Twitter

Actually, the Safari problem is one of the common iOS problems. You’ll know this if you are one of the iOS device users who have been using the iPhone or iPad for years. Surely, to fix this iPhone web browser not working issue, there are some basic tips every iOS user could have a try. Now let’s check them.

You can also read the guide on  How to Fix Safari Cannot Find Server on iPhone >

1. Disabling Safari Suggestions

First, we’d like to introduce one of the most effective methods. By disabling Safari Suggestions, it would  stop the app from crashing to the home screen. Go to the Settings app on your iOS device, tap Safari and find the Safari Suggestions, and toggle off the “Safari Suggestions” switch. To turn off Safari Suggestions on your Mac, you just need to find in Safari -> Preferences -> Search. 

2. Change A Different Network

If your safari goes blank or accidentally crashes on your iPhone iPad or iPod touch after an iOS update, you can try to change a different network and try again. Make sure that your device is well connected to the Internet, no matter Wi-Fi or Cellular Network. If you are using Wi-Fi, check if your router is connected to the Internet and DNS settings are correct.

3. Reset Network Settings

Sometimes the Safari problem may be caused by incorrect network settings. Therefore, you can try to fix your Safari issue by resetting all Network settings to default. To reset network settings, just go to Settings > General > Reset > Reset Network Settings . Notice that this method will remove all Wi-Fi login info. Therefore, after you reset the Network settings, you have to re-enter the password to connect to Wi-Fi.

4. Clear Safari History & Website Data

If you want to fix your slow Safari and improve its performance in iOS 12, iOS 13, iOS 14 or iOS 15 cleaning out the cache, cookies, and history may be helpful. To remove all history and website data, just go to Settings > Safari > Clear History and Website Data . But notice that you will lose all browsing history, login data, theme selection, preferences, and other customized.

Don’t Miss: How to Clean Only Safari Cached Files on iPhone

5. Restart Your iOS Device

If it has been a long time since you last restarted your iOS device, you can try a full power off on your iPhone, iPad, or iPod touch to fix your iOS Safari problem. In this way, all processes on your device will be closed and the iOS memory will be completely released, which is helpful to let your iPhone Safari work normally.

6. Try AnyFix – iOS System Repair Tool

AnyFix – iOS System Recovery  is able to fix 130+ iPhone issues as well as 200+ iTunes problems. It covers iPhone problems such as  iPhone being stuck on the Apple logo ,  iPhone keeps restarting , iPhone won’t turn on , etc. So if the above methods do not work,  you can have a try on AnyFix – iOS system recovery. When your iPhone or iTunes meets any problems you can also quickly analyze and fix them with this tool. Now,  download AnyFix on your computer to try fixing the Safari not working issue on iPhone/iPad.

* 100% Clean & Safe

Free Download * 100% Clean & Safe

Step 1. Open it and connect with your iPhone. Choose System Repair.

Tap on System Repair

Step 2. Choose iPhone Problems to Continue > Select a repair mode like Standard Repair > Start Download a Firmware > AnyFix will start to repair your iPhone issues.

Choose iPhone Problems and Start Now

Share the solutions on Twitter to help more people fix this iPhone Safari issue, or share your opinion on this topic.

The Bottom Line

The basic tips we list above may not be helpful for fixing your “Safari Not Working”. Sometimes you have to wait for the next iOS updates to fix your issues and bugs. With AnyFix – iOS System Recovery, you can also easily downgrade or upgrade to the iOS version you want.

Senior writer of the iMobie team as well as an Apple fan, love to help more users solve various types of iOS & Android-related issues.

Product-related questions? Contact Our Support Team to Get Quick Solution >

If Safari doesn't open a page or work as expected on your Mac

If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.

These solutions are for issues that can affect Safari on Mac, including issues such as these:

A webpage is blank, doesn't load all of its content, or otherwise doesn't work as expected.

You can't sign in to a webpage, despite using the correct sign-in information.

A webpage asks you to remove or reset cookies.

Safari slows down, stops responding, or quits unexpectedly.

Reload the page

From the menu bar in Safari, choose View > Reload Page. Or press Command-R.

If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit .

If Safari automatically reopens unwanted pages, quit Safari, then press and hold the Shift key while opening Safari. Learn how to control which windows Safari automatically reopens .

Install software updates and restart

Update macOS , which can include updates for Safari. If your Mac didn't restart automatically, choose Apple menu  > Restart. Some important background updates take effect only after restarting.

Check Safari extensions

If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions .

If you find that an extension is causing the issue, make sure that the extension is up to date.

Test with a private window

A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.

Choose Safari > Settings (or Preferences), then click Privacy.

Click Manage Website Data.

Select the affected website from the list shown.

Click Remove.

Click Done.

Open the website again in a non-private browser window.

Check Safari settings

The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:

Privacy settings . These settings apply to all websites. For example, a website might require that you allow cross-site tracking, show your IP address, or allow cookies.

Security settings . These settings apply to all websites. For example, a website might require that you enable JavaScript.

Websites settings . These settings can be configured for specific websites. For example, a website might require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.

Check iCloud Private Relay

If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: From the menu bar in Safari, choose View > Reload and Show IP Address. This menu item appears only when Private Relay is turned on for your network. Learn more about iCloud Private Relay .

Check VPN or other security software

If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software .

Check network settings

Certain network settings, such as custom proxy settings or custom DNS settings , can affect access to content on the internet. Even if you haven't changed these or other network settings yourself, you might have installed software that changed them for you.

To find out whether the issue is with the network settings on your Mac, try viewing the page from a different web browser or different device on the same network. Or reset your network settings by setting up a new network location on your Mac.

If the issue affects other devices and web browsers on the same network, the issue is probably with the website, and you should contact the website developer for help.

If the issue continues to affect only a particular webpage, contact the website developer for help.

Learn how to block pop-up ads and windows in Safari .

Learn what to do if your iCloud or Safari bookmarks aren't syncing .

Related topics

Explore Apple Support Community

Find what’s been asked and answered by Apple customers.

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Safari not loading images on iPhone or iPad, Mac? 8 Ways to fix it!

• Check your Internet connection if not seeing images in Safari
• Clear Cache on your Apple Devices and Turn on JavaScript
• Use alternative browsers and more workarounds in this guide

Get Here, Why Are Images Not Loading in Safari on My iPhone, iPad, and Mac? Google can’t load page texts and images. You might also experience Safari not showing images on some websites or not loading images at all. Don’t worry. We will share possible troubleshooting clues that can fix your issue of Safari not displaying images on your iPhone after the Update. Here’s the solution for Safari not loading pictures on Mac .

IN THIS ARTICLE

If you see your iPhone Safari images load slowly or don’t show at all when you search on images.google.com, try following workarounds that will help overcome this issue and enjoy again.

Potential Fixes to Resolve Safari not Loading images on iPhone, iPad

Fix 1: make sure wi-fi or cellular data is turned on.

While internet speed is slow, images won’t load fast on Safari compared to texts. So to load an image speedily on any browser, a fast internet connection is required. Low Data mode is new in iOS 13 or later; Low Data mode manages and helps save GBs of storage while using our smartphone. We can enable it for Mobile Data and WiFi networks as well. So we need to check these settings first; here’s how to Turn Off Low Data mode on iPhones and iPads. Changing the DNS on your iPhone is an alternate solution that helps boost Internet speed on your device.

Fix 2. Private Browsing Mode

Try using Safari in private mode on your iPhone. It may fix the issue of pictures not showing up on the website Safari; it’s good if you have an idea to turn to a private Safari browser. For example, one of the Reddit users has reported that Reddit won’t load on Safari but works perfectly in a personal browser. But for those users who don’t know how to enable private browsing mode on Safari? Here guide for Safari’s private browsing mode .

Fix 3. Clear Safari Cache & Browsing History

If the private browser doesn’t work for you, then clear the browsing history and cache of the Safari app. Though you’ll have to lose the browsing history, it will fix Safari not loading pictures on iPhone.

Step 1: Launch the Settings app on your iPhone > Swipe down the Screen to find and Tap on Safari.

Step 2: Scroll the Screen to Tap on Clear History and Website Data > Choose All History under Clear History Section > Tap to Confirm Clear History.

Once it is done, re-launch the Safari App on iPhone and check if Safari not loading images/pictures on the iPad/iPhone is fixed.

Get More: Here’s the solution for Safari not loading pictures on Mac .

Fix 4. Verify JavaScript Enabled for Safari browser

To check out the JavaScript option, follow the given steps.

Step 1: Launch the Settings app on your iPhone > Swipe Down to Select Safari .

Step 2: Scroll down the screen and Click on Advanced > Enable JavaScript.

Fix 5: Not Enough Space on iPhone

Storage space is essential on all smart devices that store some data locally, even if it’s an online app, Web browser, or Offline app. Also, an intelligent device doesn’t limit access storage for these types of cache folders. Sometimes we need to clear forcefully to use other apps side by side. We fewer these issues on the iOS devices that have a lack of storage space.

Also, Tech Apple gives excellent options to free up storage space on iPhone /iPad. Follow the below steps and optimize the performance of your device at all times.

Step 1: Launch the Settings App on your iPhone and Tap on the General Option.

Step 2: Click on About > Swipe to Select Available to find a Free space to use.

To manage storage on your iPhone/iPad.

Step 1: Launch the Settings app on your iPhone > Select General Option.

Step 2: Now, Tap on iPhone Storage > See the Storage of iPhone (First, review all recommended settings like iCloud photos, Recently deleted Albums, Photos app, And Other Third-Party Apps)

If your device has no problem with the storage, Jump to software glitch issues and fix a guide from the root of iOS device installation files. We can do it by Restoring the iOS device to factory settings.

Fix 6: Slow Internet connection

Safari is not loading images if the network connection is slow. Typically we are always aware of which types of network we are using and How we can use it fast in which place and how. Sometimes, closed rooms or Lift suddenly stop Internet service, whether this is mobile data or WiFi connection—most of the people in their free time searching for something in the Lift closed space. So please wait a few seconds and try after you get it normal. Otherwise, you can test at the same time quickly using the Internet speed reset app. Speedtest app for iOS is my favorite, and I use it when I feel slow or have no internet service on my mobile. It does not load Google pages.

Alternatively, connect your iPhone to WiFi and try using Safari for faster operations.

Fix 7: Try Different Browser or Website is Incompatible With Safari

Sometimes, incompatible browsers might be creating a problem with the Image not loading. Due to Incompatibility with some Source files and Codes, You have to Use the Most popular Browser by Google Chrome . We can download it from your iPhone/iPad app store. Or you can read the User Guide given or recommended by the Website Developer.

Fix 8: iPhone is Not Responsive and Restore to fix internal iOS bug

Take a Full backup on Mac/PC Using Finder/iTunes or iCloud] of your iOS device before moving to further process of restoring iOS/iPadOS. Restoring Press first erases all the data from the iPhone/iPad. And install a new iOS copy that’s the compatible and final version of the device model name. You can do it on your Mac or PC only. So let’s get started.

How to Factory Reset iPhone from the Settings app,

Step 1: Launch the Settings App on your iPhone > Tap on the General Option > Select Transfer or Reset iPhone .

Step 2: Click on Erase All Content and Settings > Tap on Continue to Enter the Passcode for iPhone.

Step 3: Enter your Apple ID password on your iPhone.

Steps to Restore Your iPhone with Mac Finders

Open Finder on your Mac > Connect your iPhone to Finder using the USB Cable > Find the name of the Device in the Finder sidebar (1) > Select General (2) Tab > then Click on Backup Now (6) and Here, the 7th Option in the below screen is to tap the Restore Backup (7).

If you are missing some data on your iPhone, we can restore the latest backup Backup finder.

First, Connect your iPhone; Select the Latest Backup File under Backup Section > Click on Restore.

If none of the clues worked in your case, share in the comment box and tell us about Safari not loading images on iPhone or iPad.

Safari Not Loading Pictures on MacBook, Mac Sonoma, or Ventura

Just like the iPhone, Safari does not load pictures on Mac also happens with Mac. Safari will show text contents as usual, but Safari is not loading on MacBook. Here are a few tips that will help you fix Safari won’t load some websites on Mac.

Fix 1: Clear Cookies and Browsing History

When Safari doesn’t load webpages on Mac, or Images don’t load on Mac, it must be the corrupted temporary data stored in the form of a cache, so deleting browsing history and cache will resolve the problem. To clear the cache, you need to enable the Develop menu on Mac.

How to Enable Develop menu on Mac

Step 1: Launch the Safari app on your Mac > Click on Safari on the Top Menu Bar > Select Settings.

Step 2: In the Top Menu, Select the Advanced option > Select the Box of Show features for web developers to enable it.

Now Develop Menu Will Appear on Top Mac Menu

Step 1: Open the Develop From the Top of the Mac Menu and Select Empty Caches (or Press Option + Command + E keys) on Mac.

Step 2: Now, Click Safari from the Top of the Mac Menu > Tap to Clear History.

Step 3: From the Prompted Menu, Choose the All History.

Step 4: Confirm To Clear Browsing History, Set All History, and Select Clear History .

Fix 2: Update Your Mac

Separately, we can’t download or Re-install the Safari browser on your MacBook Mac because this is a built-in web browser by Apple. So I recommend keeping your MacOS updated with the latest Software Release.

Follow this to Check for an Update on your Mac: 

Step 1: Click on Apple Logo () From the Top Mac Menu > Select System Settings.

Step 2: Choose General Option > Select Software Update.

Step 3: Check for Updates, Click on Update Now.

Fix 3: Use Private Browsing

By default, the Private Safari Browser won’t load the Third-Party Safari Browser Extension installed on your Mac. So you can browse or Get the Original Browsing Experience and Identify the Problem with the Extension. Later on, we can uninstall or Disable the Safari Extension on MacBook Mac Browser.

Open Safari on Mac and Use “Shift + Command + N” to Open Safari Private Browsing  (or)  From Top Menu File > New Private Window > That’s it.

Fix 3: Create a New Test Account on the Mac

This is a unique trick, and on your Mac, you can create an unlimited admin or guest account; I recommend creating an administrator account from your Mac system preferences. A new user account on Mac creates a new File system, and You will experiment or Test in different versions on the Same Mac. Follow the steps below to create a new account and use Safari for testing.

Step 1: Open the Apple Logo () From the Top of the Mac Menu. Next, Click on System Settings/Preferences .

Step 2: Choose the Users & Groups option > Click on Add User.

Step 3: Next, Add New User > Login to Account Name > Create Password > Click on Password Hint > Tap to the Create User .

That’s it.

Fix 4: Remove VPN from Mac

VPN-installed MacBook Mac loses the security vulnerabilities, So Some Secure websites will create a Problem, like Blocking some Files, Like Banking Websites, Imgur, Reddit, and many more. Here’s the guide on removing VPN software or Network from your Mac Network Preferences.

Step 1: Click on Apple Logo () From the Top of the Mac Menu > Select System Settings .

Step 2: Next, Click on Network > Select VPN on the left part of Windows.

Step 3: Now, Remove the VPN configuration by clicking on (-) Sign , That’s it.

Fix 5: Change WiFi DNS – OpenDNS or Google DNS

Public WiFi DNS is beneficial in some Critical Situations; your Private DNS will impact slower network speed and Blocking some connections comes to your System. At that time, you can use Google DNS or Microsoft DNS on your MacBook Mac WiFi network settings.

Step 1: Open the Apple Logo () From the Top of the Mac Menu > Select System Settings.

Step 2: Next, Click on Network > Select Wi-Fi from the Side panel > Tap on the Details next to the Connected Wi-fi.

Step 3: Switch to Select DNS Tab, and Add Google DNS, By Clicking on the “+” icon .

Step 4: Enter Google IP 8.8.8.8   and Click on OK to Save.

Speed up the internet by changing DNS On your iPhone and iPad.

Fix 6: Safari Won’t Load Pictures/Website

If Safari is not loading websites or images on a particular website, delete the data and cookies related to that specific website.

Step 1: Launch Safari on your Mac > Click on Safari From the Top of the Mac Menu > Select Settings .

Step 2: Choose Privacy Tab > Tap the Manage Website Data under the Website Data Section.

Step 3: Now Search and Select the website > Click on Remove > Tap to Done .

Get here’s the solution for Safari not loading pictures on Mac .

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Tips & Tricks

Troubleshooting, beta 3 of ios 17.5, macos sonoma 14.5, ipados 17.5, available for testing.

Apple has issued the third beta versions of iOS 17.5, macOS Sonoma 14.5, iPadOS 17.5, watchOS 10.5, visionOS 1.2, and tvOS 17.5, to all users participating in the beta testing programs for Apple system software.

The new beta builds are available to both developer beta and public beta testers on any actively enrolled device, though beta system software is generally only appropriate for advanced users.

How to Download iOS 17.5 beta 3, iPadOS 17.5 beta 3, macOS Sonoma 14.5 beta 3

Assuming your device is enrolled in the beta testing programs for Apple system software, you can update to the latest beta versions easily through the software update section of your device’s system software:

macOS Sonoma 14.5 beta 3 can be downloaded as follows:

• Go to  Apple menu and select System Settings
• Go to “General”, and then to “Software Update”
• Choose to download and install the latest macOS Sonoma 14.5 beta 3

iOS 17.5/iPadOS 17.5 beta 3 can be downloaded by doing the following:

• Go to Settings app, then go to “General”
• Go to “Software Update”, and choose to install the beta version of iOS 17.5

watchOS, tvOS, and visionOS betas can be downloaded through their respective software update mechanisms as well.

What is new in iOS 17.5, iPadOS 17.5, macOS Sonoma 14.5, watchOS 10.5, tvOS 17.5?

Beta system software is under active development, which means that final releases may vary from beta versions. However, it appears that iOS 17.5, iPadOS 17.5, macOS Sonoma 14.5, watchOS 10.5, and tvOS 17.5 will focus primarily on bug fixes and security enhancements, and no major new features are expected.

The most significant changes to iOS 17.5 are for EU users, where they will gain the ability to download apps directly from a website, rather than going through the App Store. That feature will be limited to the EU region however, due to regulations in the European Union, that do not exist outside of that region.

It’s also probable that iPadOS 17.5 will include support for new iPad models that are rumored to arrive on the May 7 Apple Event , assuming those rumors pan out.

When is iOS 17.5, iPadOS 17.5, macOS Sonoma 14.5 going to be released to everyone?

Only Apple knows their precise release date schedule for system software, however, we can surmise when software updates may be released based on prior release schedules, and known upcoming events.

Apple typically issues multiple beta versions before releasing a final version to the general public.

We also know that Apple has an event planned for Tuesday, May 7 , which very well could be the day of release, or when a release date is set for iOS 17.5, iPadOS 17.5, macOS Sonoma 14.5, tvOS 17.5, and watchOS 10.5.

What are the current final stable versions of Apple system software?

At present, the latest stable versions of system software available for Apple devices are iOS 17.4.1 for iPhone, iPadOS 17.4.1 for iPad , macOS Sonoma 14.4.1 for Mac , watchOS 10.4 for Apple Watch, tvOS 17.4 for Apple TV, and visionOS 1.1.1 for Apple Vision Pro.

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How to watch Apple's 'Let Loose' iPad Air & iPad Pro event

How to watch the 2024 iPad event

On April 23, Apple announced a special event scheduled for May 7, titled "Let Loose." The company also teased the event's focus with images of stylized Apple logos featuring a hand holding an Apple Pencil .

Apple has not updated the iPad lineup significantly since October 2022, aside from an Apple Pencil refresh in November 2023.

The 2024 iPad event is set to showcase the latest advancements and models in Apple's iPad series. It will be packed with announcements that include new hardware specifications, software features, and a glimpse into the future of iOS .

Rumors suggest that the iPad Pro might be outfitted with OLED displays, enhancing visual output with better color accuracy and energy efficiency. Additionally, a new M3 chip could be introduced with improved performance.

The iPad Air won't be left behind, though — it's expected to feature expanded size options and adopt mini-LED technology from its Pro counterpart. Enhanced Apple Pencil functionalities are also anticipated, which could revolutionize user interaction with the devices.

How to watch the "Let Loose" iPad event

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ipad will not display images in safari

I’m currently running iOS 12 on my iPad & my iPhone X ...

When I [try to] read publications on Safari with imbedded images - the pictures don’t load as they normally do. I’ve looked at all the various Safari settings but I can’t find one that would account for this behaviour.

Here’s a URL not showing images ...

https://cdn.shopify.com/s/files/1/1017/3257/files/Globe_227.pdf?2842368904297362006

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Dec 11, 2018 4:08 AM

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Dec 12, 2018 3:46 PM in response to lez99

Hello lez99,

Thanks for using Apple Support Communities. I see you're running into an issue with images in Safari.

Does this happen with every website?

There are some great steps that may help with this here: If Safari displays a blank page or quits on your iPhone, iPad, or iPod touch .

You mentioned it's happening on two devices. If you test on your iPhone X using Wi-Fi, and then test again using just cellular data, do you notice a difference?

You might also try clearing your history and website data, and then testing again. To do this, tap Settings > Safari > Clear History & Website Data. Then, Restart your iPhone, iPad, or iPod touch and give it a try.

To look at another possibility, are you running iOS 12 under Settings > General > About, or iOS 12.1.1? If you're running a version earlier than 12.1.1, I recommend making a backup and then updating. Here's How to back up your iPhone, iPad, and iPod touch and  Update your iPhone, iPad, or iPod touch . Updating may help to clear up issues with websites and Safari.

I hope this helps you.

Kind regards.

Dec 13, 2018 11:09 AM in response to chuck_3rd

PS - No it doesn’t happen on all websites - just on a couple I’ve noticed so far

Dec 13, 2018 11:07 AM in response to chuck_3rd

Thanks for your help.

I’d already tried most of your suggestions (and now the rest) but to know avail.

Have you been able to see any of the pictures of Diecast models in this document on an iPad/iPhone

https://cdn.shopify.com/s/files/1/1017/3257/files/Globe_227.pdf

As a ‘footnote’ - if the above file is emailed to me as an .PDF attachment - clicking on, and opening up, the .pdf file from within Mail on the iPad/iPad does not show any images ...

However, if from within the email I force-click on the attachment and open it directly with Adobe Acrobat : all is well !

(I have the same problematical behaviour using Chrome as well as Safari on my iPad. )

And there is no problem seeing images straight from the .pdf on my Windows Laptop.

Ive been reading equivalent documents on my iPad for months without coming across this problem - something changed somewhere ! But I can’t quite put my finger on it. Please help ?

Dec 13, 2018 11:58 AM in response to lez99

Hi there lez99,

Thank you. We appreciate the follow-up information. I tested the URL you provided on an iOS device and saw the same result you described, but it does appear to open as expected on a computer on my end. Since this is happening across several iOS devices/browsers but seems to work in Adobe Acrobat, I recommend getting in touch with Apple directly on this one. You can use this link to Contact Apple Support !

Dec 13, 2018 1:00 PM in response to lez99

Great question. It's ultimately up to you, but selecting either iPhone or iPad > Apps & Features > "App doesn't work as expected" sounds like it would fit the situation best.

Have a great day!

Dec 13, 2018 12:34 PM in response to CarlAVII

Thanks for your reply & for confirming my predicament!

Under which topic would you suggest I report this to Apple ?

Dec 13, 2018 3:00 PM in response to raina_b22

I think I’ve stumbled on the answer ... .. .

http://indesignsecrets.com/lost-images-in-the-pdf-on-your-ipad-or-iphone.php

What do you think ?