Safety Management is critical during a pandemic. WorkAware helps companies manage COVID-19 in the work site Learn More

journey management apps

Journey Management

Life is full of uncertainties. As your workers log in for duty and perform their daily tasks, it is under your responsibilities as their employer to monitor everything they do and what happens to them. WorkAware journey management software will help you protect your most important asset - your people - in one intuitive system.

Keep Your Remote Workers Safe While Traveling

While your lone workers are traveling, they might encounter several accidents or hazards along the way. As driving links to many accidents, it makes one of the riskiest activities your remote workers will handle. We at WorkAware aim to provide a comprehensive system that includes a journey management feature that will help your organization:

• Eliminate or minimize exposure to travel hazards • Manage the associated risks • Reduce the likelihood of any of your lone workers from injury in a work-related crash

Automated and Real-time Monitoring

WorkAware journey management system simplifies your company's travel safety management through automation and features that will ensure your workers' safety and protection in the field.

journey management apps

User and Mobile Device-Friendly

WorkAware is user-friendly software and operable on any mobile device. The mobile safety app allows you to keep your remote workers' supervision with simple steps. Just input on a character when you check-in on any phone with SMS capability, tracking your workers in the field positions in real-time.

Maintain Compliance with HSE Policy

WorkAware journey management software would notify you if your remote workers arrived safely at the work location. This way, you and your company's journey managers will have peace of mind by ensuring their traveling workers' safety and complying with HSE policy.

Comprehensive Journey Management Software

We offer companies and industries a smart platform to manage their assets, daily processes, and safety compliance. WorkAware journey management features will also allow you to scan your lone workers' past journeys and scenarios to use in an incident investigation. Get in touch with your lone workers within the system. The software will also keep a record of all your conversations for future use. Lastly, you can initiate and customize journeys on WorkAware mobile or desktop applications.

Empower Your Business with our Digitization Tools and Increase Business Productivity and Bottomline. See our software in action! Schedule a demo today!

Talk to our 24/7 Customer Service teams:

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Canada office: 647-249-1622, our team will be glad to answer your queries, concerns, and set a product demo appointment.

Your Journey Management System for safety, everywhere.

Powerful and seamless workforce safety monitoring solutions to ensure safe journeys for your mobile workforce.

Stay connected to your mobile workforce and ensure they arrive safely.

Save time and money.

Simplify your journey management processes and save time on route planning. Benefit from instant notifications for real-time updates, automate trip reporting, and optimise routes for efficiency.

Improve safety

JMS covers all safety aspects, from risk assessments for each journey to rapid response protocols for emergencies. Protect your employees with real-time safety alerts and automatic check-in notifications.

Remain compliant

Ensure compliance by providing predefined journey management protocols. Automate documentation to meet regulatory requirements with customisation options for aligning with company WHS policies.

journey management apps

Data-rich insights and reporting for Journey Managers

System access, check-in points, notification configuration and journey risk profiles are loaded and managed through a Company Administration portal.

JMS provides fleets with unrivalled access to detailed insights to improve efficiency and safety through a tailored, ‘quick-look’ dashboard with built-in reporting functions.

Journeys can be managed from the web portal, the mobile app or via email. No more managing Excel spreadsheets, calendars or pdf attachments.

journey management apps

Bringing together industry leaders in fleet safety technology to protect your most at-risk workers.

“The implementation of the JMS App has been one of the most significant benefits for the business given our exposure to the risk of driving. It has ensured the safety of our employees through its vehicle tracking, fatigue assessment and load restraint assessment capabilities, and as it’s app based, staff don’t need to interact with their phone at any time when driving. JMS has been a game-changer as a critical control to one of our major risks.”

JOSH BRYANT Mitchell Services

The ultimate journey management technology.

JMS App is an end-to-end, unified platform designed to monitor and manage even the largest fleets and is completely automated to minimise human error and monitoring costs.

With more safety features than any other app on the market, the JMS App ensures anyone that drives for work has support – no matter where they are or what happens.

journey management apps

Revolutionary integrated IVMS Journey Management solutions.

Our official integration with GEOTAB offers a user-friendly solution for safeguarding your travelling workforce.

JMS empowers fleet managers to prioritise safety, while GEOTAB’s global expertise enhances our integrated solution.

Experience future fleet safety with us, where advanced technology meets a commitment to your workforce’s well-being. Your safer journey begins here.

journey management apps

Pivotel & Garmin

Integrated iridium remote worker solutions that transform safety and efficiency..

In emergencies, swift worker location and communication can be life-saving.

JMS technology is groundbreaking for remote workforces, linking the JMS App with Garmin devices via Bluetooth Low Energy and the dependable Iridium satellite network.

This ensures unparalleled assurance and real-time monitoring, delivering peace of mind to both employees and employers.

journey management apps

JMS RoadWatch

Dual-facing AI dashcams that improve safety and operational efficiency.

Integrating in-cab video monitoring is pivotal for enhancing driver behaviour, minimising accident risks, and boosting fleet safety.

RoadWatch AI, our cutting-edge telematics system, employs dual-facing cameras with AI capabilities, identifying risky behaviours like fatigue, distractions, mobile phone usage, and seatbelt neglect.

Trust JMS RoadWatch for real-time risk alerts and AI-driven safety on your journeys.

We like to let the numbers speak about the unparalleled remote worker solutions that JMS offers.

Meet the businesses and industry leaders who trust JMS to get their employees home safely.

journey management apps

Shamrock Civil Engineering

Read the full story.

journey management apps

Mitchell Services

journey management apps

Trusted by these industry leaders:

bhp

43% of work-related fatalities happen on the road.

Explore the simplicity of ensuring safety for your lone workers., your journey to a safer, smarter, compliant workplace begins with jms..

journey management apps

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journey management apps

Journey Management: What It Is, Framework & Best Practices

journey management

Have you ever wondered how businesses ensure you have a smooth and satisfying experience when buying their products or services? That’s where customer Journey Management comes into play.

Effective customer journey management tools empower businesses to orchestrate, optimize, and analyze each stage of the journey, ensuring a seamless and delightful experience for their customers.

It might sound like a complicated term, but don’t worry. We’re here to break it down for you in the simplest way possible.

What is Journey Management?

Journey Management refers to strategically guiding customers through their interactions with a business. From the initial point of contact to the final purchase or post-purchase support. It involves understanding and optimizing every touchpoint a customer has with a brand, ensuring a seamless and enjoyable experience.

Effectively implementing journey management helps businesses identify and address pain points, ultimately working to improve the customer experience at every touchpoint.

This approach goes beyond individual transactions. It focuses on creating a holistic view of the customer’s journey, considering various channels and interactions. Businesses can tailor their strategies to meet customer needs at each stage, fostering loyalty and satisfaction. 

Importance of Journey Management

Journey management is crucial for businesses in today’s highly competitive and customer-centric environment. Here are some key reasons highlighting the importance of journey management:

1. Holistic Customer Understanding

  • Benefit: Journey management provides a comprehensive view of the customer experience, allowing businesses to understand how customers interact at each touchpoint.
  • Impact: Enables businesses to make data-driven decisions to enhance the customer journey.

2. Optimized Customer Experience

  • Benefit: By identifying pain points and optimizing touchpoints, businesses can create a seamless and enjoyable customer experience by identifying pain points and optimizing touchpoints by identifying pain points and optimizing touchpoints.
  • Impact: Enhanced customer satisfaction, loyalty, and positive word-of-mouth.

3. Proactive Issue Resolution

  • Benefit: Journey management helps identify and address issues in real time.
  • Impact: Improve customer support efficiency, reduce churn, and foster customer trust.

4. Personalization Opportunities

  • Benefit: Understanding customer behavior allows businesses to tailor interactions and offers.
  • Impact: Increases the likelihood of repeat business and customer loyalty.

5. Strategic Business Alignment

  • Benefit: Aligns customer journey improvements with broader business goals.
  • Impact: Ensures that customer experience enhancements contribute to overall business success.

6. Increased Operational Efficiency

  • Benefit: Optimization of processes and touchpoints leads to more efficient operations.
  • Impact: Reduces operational costs and enhances resource utilization.

7. Competitive Advantage

  • Benefit: Businesses that actively manage customer journeys gain a competitive edge.
  • Impact: Attracts and retains customers in a market where experience is a key differentiator.

8. Data-Driven Decision-Making

  • Benefit: Utilizes customer data and analytics to inform decision-making.
  • Impact: Improves the accuracy and effectiveness of business strategies.

9. Adaptability to Customer Expectations

  • Benefit: Helps businesses stay aligned with evolving customer expectations.
  • Impact: Positions the business as responsive and customer-focused.

10. Continuous Improvement

  • Benefit: Journey management is an iterative process, allowing for ongoing improvements.
  • Impact: Creates a culture of continuous improvement, adapting to changing market dynamics.

Stages of customer journey management?

The customer journey typically consists of several stages, each with unique characteristics. While the exact stages may vary depending on the industry and business model, a generalized framework includes:

  • Awareness: Customers become aware of the brand, product, or service.
  • Consideration: Customers actively evaluate the offerings, comparing them with alternatives.
  • Purchase: The customer decides to purchase and completes the transaction.
  • Post-Purchase: The customer assesses their experience and ongoing support after the purchase.
  • Advocacy: Satisfied customers become advocates, recommending the brand to others.

Customer Journey Management Framework

A Customer Journey Management Framework is a structured approach businesses adopt to understand, optimize, and enhance customer experience across various touchpoints. 

It involves a series of interconnected processes to ensure customer interactions are seamless, memorable, and aligned with the overall business strategy. Here’s a breakdown of the key components of a Customer Journey Management Framework:

1. Customer Journey Mapping:

Create theoretical representations of the steps a customer takes to achieve their goals, whether purchasing, seeking support, or engaging with the brand.

  • Define Audience Personas: Understand your target audience’s characteristics, preferences, and behaviors.
  • Outline Journeys: Identify customers’ experiences and map the steps and touchpoints involved.

2. Customer Journey Orchestration:

Design standardized processes and workflows that ensure cohesive and compelling customer journeys across various departments.

Key Elements:

  • Collaborative Teams: Form teams comprising marketing, product, and service personnel to work together on creating compelling customer journeys.
  • Proactive Coordination: Ensure all teams know customer interactions, allowing coordinated efforts to enhance the overall experience.

3. Customer Journey Optimization:

Continuously evaluate and improve customer journeys based on data, analytics, and customer feedback.

Cyclical Process:

  • Identify Pain Points: Use data and customer feedback to pinpoint areas in the customer journey that need improvement.
  • Implement Changes: Take active steps to optimize touchpoints and address pain points.
  • Monitor Success: Regularly assess the success of optimization initiatives and make further improvements as needed.

4. Customer Journey Analytics:

Leverage data-driven insights to understand customer behavior, track Key Performance Indicators (KPIs), and identify areas for improvement.

Data Sources:

  • Customer Behavior Tracking: Utilize tools to track and analyze customer behavior across various platforms and touchpoints.
  • AI and NLP: Implement Artificial Intelligence and Natural Language Processing to understand customer sentiment, intent, and effort.

Difference between customer journey governance vs. management vs. operations?

Customer journey governance, management, and operations are distinct aspects of handling the overall customer experience within an organization. Let’s break down the differences between these terms:

How QuestionPro CX can Help in Journey Management

QuestionPro CX plays a crucial role in effective Journey Management, providing tools and features contributing to a seamless and enhanced customer experience. Here’s how QuestionPro CX can assist in Journey Management: 

1. Customer Experience Design

  • Create unique and engaging customer experiences at every touchpoint.
  • Tailor strategies to meet evolving customer expectations.

2. Closed Loop Feedback

  • Utilize a ticketing system to close the feedback loop.
  • Reduce churn rates and convert detractors into promoters.

3. Customer Journey Mapping

  • SuiteCX by QuestionPro offers customizable and secure journey mapping.
  • Integrate survey data, persona development, and improvement planning for a comprehensive understanding.

4. NPS+ Survey Question

  • Empower customers with the NPS+ survey question, combining NPS, root cause, and comment types.
  • Identify what works for promoters and address issues promptly.

5. Flexible Dashboard and Reporting

  • Distribute data effortlessly throughout the organization with customizable dashboards.
  • Benefit from a powerful reporting widget for NPS tracking, Churn Risk analysis, and Customer Innovation Idea reporting.

6. Closed Loop Implementation

  • Capture the customer journey at various touchpoints.
  • Leverage real-time insights to enhance the overall customer experience.

7. Extensive Toolbelt and Integrations

  • Access various tools, including sentiment analysis, advanced dashboards, workflow setup, and disposition metrics.
  • Seamlessly integrate with popular platforms such as Salesforce, Zapier, Microsoft Dynamics, Twitter, Tableau, PowerBI, Domo, and more.

8. Customer Advocacy

  • Turn customers into advocates through a holistic approach to feedback and improvement.
  • Enhance customer satisfaction, loyalty, retention, and relationship management.

Effective journey Management is crucial for businesses aiming to thrive in today’s competitive landscape. By understanding and optimizing the successful customer journey, companies can create memorable experiences that lead to customer satisfaction, loyalty, and increased revenue. 

With the proper framework and best practices in place, businesses can navigate the intricate paths of customer interactions, ensuring success in the long run. Embrace Journey Management, and watch your customer relationships flourish.

QuestionPro CX provides a comprehensive and innovative toolset, facilitating the journey of turning customers into advocates while ensuring a data-driven and customer-centric approach throughout the customer experience.

LEARN MORE         FREE TRIAL

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Journey Management System JMS 4+

Ionyx pty ltd, designed for ipad, screenshots, description.

JMS is an end to end mobile and web application that enables staff members to submit a digital Journey Management Plan to their managers in line with any company’s HSSE policies regarding road travel. This helps companies to remain informed of staff transit schedules, destinations, potential risks and other relevant information regarding their journeys. With JMS, we provide a simplified process where managers easily view and approve submitted requests. From there, JMS will calculate on its own where an employee or contractor should stopover for rest or resume their journey resulting in effective fatigue management. JMS will inform you of staff arrival at their check-in points and will escalate notifications if they miss their check-in point ETA by a predetermined amount of time gaining you precious minutes in ensuring employee safety. JMS is auditable for internal or client reporting purposes and is customisable so as to align with any company’s risk mitigation strategies. From departure and safety alerts, to incidents and arrival, JMS will keep you updated about everything that happens on the journey. With us, the safety of your staff is our highest priority.

Version 3.2.6

Allow user to reply from same message thread. Allow user to create a round trip (same departure and destination)

App Privacy

The developer, Ionyx Pty Ltd , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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What is a Journey Management App?

Boyd Peacock

journey management software header image edited

It's a mobile application for the management of trips, business travel, driving, journeys, fatigue and expeditions. 

The App is the mobile friendly interface to a wider Journey Management System (JMS) and this incorporates route planning/optimization, risk assessment, resource and vehicle selection, communication requirements, supervisory approval, predeparture fatigue management check, real time GPS tracking, welfare checks during travel, home safe monitoring and reporting mechanisms.

There is a lot going on here, so often journey management systems are complex, clunky and expensive! Journey management is often used interchangeably with "fatigue management" and "remote worker safety" as they manage many of the same risks.

For many companies, finding a good and affordable journey management system is too hard and they either build their own limited solution or use a paper-based solution.

Why Do You Need a Journey Management App?

If you have staff travelling in medium to high-risk situations, a journey management app will help you. Manage the risks associated with this and monitor your staff's welfare to ensure everyone gets home safely.

In some countries such as Australia, the risks associated with travel are so extreme that people have died simply from getting two flat tires while driving from A to B. There are legislative requirements to have documented controls around managing travel risks.

When Should I Use a Journey Management System (JMS) Or App?

You should consider using a jms when your paper-based solution is no longer cutting the mustard. if you have a small team and don't travel often, a paper-based solution may be enough..

If you are finding any of the following an issue it could be worth having a look for a suitable JMS and app:

You are worried about the wasted time and inefficiencies of using paper-based travel approvals

Compliance with your journey management policy is not happening, a JMS or App will be a more convenient and engaging way of logging and approving journey plans

You can't easily tell if your remote workers are filing journey management plans when they should be, a JMS will give much better reporting options

You want your journey risk assessments to be dynamic and conditional based on answers to certain questions

You want a smarter way of managing risk

Who uses a Journey Management App?

There's a wide variety of sectors that use journey management apps and solutions..

The two things that link sectors together is long-distance travel & remote workers.  Organisations that operate in remote regions and do lots of site-based work tend to use journey management widely.

  • Oil, gas and mineral exploration
  • Resources and companies that support the resource sector
  • Land & Environmental focused professions
  • Marine & Aviation
  • Health, Social and NGOs supporting remote communities

How Do I Get Started With Finding (Or Building) A JMS or Journey Management App?

Scope your requirements.

We recommend starting with documenting your pain points with your current method of journey management, ask amongst the team what they do and don't like about how you request and approve travel plans.

You might also want to think about specific features, user experience, compliance, add-on services, coverage and data you might need.

Find something that fits your needs

Finding a good JMS and App might be harder than you think, while there are a limited number of solutions that show up on a Google search - these are sometimes expensive, overloaded with unnecessary features, complex and not quite what you need.

Other places to consider finding a journey management solution:

Specialist enterprise software directories

Software and business system advisors

Asking a question in LinkedIn

Networking and talking with others in your industry

Building your own JMS

You'd be surprised at how many DIY journey management systems are in circulation. It seems the sector has not been serviced well and a lot of organisations we speak to are looking at alternatives to their in-house software.

As mentioned earlier, a true JMS incorporates many moving parts and you need to think carefully about the longevity of the solution if you go down the route of building your own. Who is going to support, maintain, innovate and continuously improve the JMS in one, two and five years from now?

We help companies like yours everyday to find, create (we do custom development if required) and implement beautifully simple, effective and affordable solutions for a true JMS. Have a chat to one of the team about a solution for your unique requirements.

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Current Country: NZ

Dashpivot Article – Sample Journey Management Plan

journey management plan sample

Journey Management Plan Sample

What is the purpose of a journey management plan.

In order to understand the journey management plan sample, it is first important to understand the purpose of a journey management plan.

A journey management plan is essential for ensuring safety and efficiency in the movement of goods, personnel, and equipment in potentially challenging conditions. It is vital during operations requiring extensive logistics, such as the transport of materials to remote sites or managing resources in fluctuating conditions.

A journey management plan outlines risk mitigation strategies for road hazards, weather conditions, and operational delays, guaranteeing that all movements adhere to safety standards and regulatory compliance.

Additionally, the plan acts as an overarching guide for logistics coordination, vehicle maintenance, and emergency responses. Incorporating strategic planning for route selection, timing, and communication protocols allows organisations to enhance operational efficiency and minimise incidents. By emphasising safety, compliance, environmental stewardship, and the well-being of personnel, the plan addresses multiple facets of transport logistics. You can find out more about journey management plans here .

A Walkthrough of a Journey Management Plan Sample

The complete journey management plan sample can be viewed at the end of this section. It comes with all of the required sections for an effective journey management plan. Before perusing the journey management plan sample however, it is necessary to understand the purpose of each section:

Journey Management Plan Overview

The overview section of the journey management plan sample specifies the departure and arrival times, vehicle details, and the identities of the driver and the journey manager. It outlines the plan's scope and the essential parameters for the journey, facilitating immediate understanding and setting the operational context.

Pre-Trip Checks and Risk Assessment

This section assesses the journey's necessity, alongside a detailed review of the driver's health status and the vehicle's condition. It identifies potential safety risks and ensures all aspects of the trip comply with established safety guidelines, addressing concerns before the journey begins.

Route and Schedule Details

Offering a complete itinerary, this segment provides a map of the journey, marking planned routes, stops, and rest periods. It's vital for time management, choosing the safest and most efficient paths, and planning for possible disruptions, ensuring a smooth and safe journey.

Standard and Additional Key Controls

Here, the journey management plan sample outlines required safety measures, vehicle checks, and driver qualifications, establishing a comprehensive safety framework. It details the protocols for vehicle maintenance and emergency equipment, aiming to prevent accidents and ensure a high level of preparedness.

Emergency Arrangements and Recommendations

This crucial section sets out the procedures for managing unexpected incidents, including emergency contacts and response strategies. It prepares the driver and management team for quick action in case of accidents or delays, prioritizing safety and swift resolution.

Additional Comments

A section for extra notes or specific instructions unique to the journey, allowing for the inclusion of real-time updates or adjustments. This flexibility ensures the plan remains applicable and fully informed up to the moment of departure.

Route, Map, or Site Photos Appendix

Includes maps and photographs to aid navigation and site recognition. These are crucial for familiarizing the driver with the route and significant locations, enhancing safety and situational awareness.

Below is the journey management plan sample in full:

Journey management plan template

Use and customise free journey management plan forms

Create better journey management plans with customisable forms.

The journey management plan sample was created with a journey management plan template . Consider using it to complete your next journey management plan. It comes with a variety of features that make it ideal for completing these plans:

  • Comprehensive Pre-Trip Checks and Risk Assessment: Ensures thorough evaluation of trip necessity, driver fitness, vehicle condition, and potential hazards.
  • Detailed Route and Schedule Planning: Facilitates precise navigation and timing, including rest breaks and checkpoint communications.
  • Integrated Standard and Additional Key Controls: Outlines essential safety protocols and advanced measures for vehicle and driver readiness.
  • Structured Emergency Arrangements: Provides clear procedures and contact information for handling unforeseen incidents.
  • Flexible Additional Comments Section: Allows for inclusion of last-minute adjustments or specific journey-related instructions.
  • Visual Aids in Route, Map, or Site Photos Appendix: Enhances understanding of the journey's path and key locations for improved navigation.

Further improve your journey management plans with digital applications

Journey management plans are most effective when they reflect the current conditions of the journey. However, individual journey management plans can be difficult to amend once initially completed.

Drivers are frequently in transit and unable to easily obtain an amended plan during day to day operations. Plans may also be developed and stored at one location when they are required for sign-off or approval at another company location which is a significant distance away.

Using a journey management plan app provides an effective solution to this problem. Users are able to create, complete, and access all their journey management plans using a desktop, mobile or tablet. This allows for plans to be amended and deployed without having to manually issue a new plan.

Drivers can have access to the latest versions on their mobile devices at all times and be notified of any changes. An application also allows for plans to be automatically compiled and analysed without having to manually locate the plan and review the data.

Safe work method statement for driving and transportation template

Safe Work Method Statement for Driving/Transportation template

Ensure your workers and projects are referencing a good safe work method statement when driving - not bad habits.

Truck driver pre trip inspection checklist template

Truck Driver Pre Trip Inspection Checklist template

Improve how your truck drivers submit and manage their pre trip inspections to improve driver safety and truck maintenance.

Truck driver safety checklist template

Truck Driver Safety Checklist template

Make your truck driver safety checklists more accessible and more compliant using a digital template.

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Quintin Low is a Content Marketer with a passion for applying innovative digital solutions to heavy industries.

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Customer journey management software

Journey management software

Quick Definition: Journey management software includes the tools and technology pieces used to map the customer journey, so a company knows what messages to deliver and when for the most effective interactions.

Key Takeaways:

  • Journey management software helps map the customer journey in real time and automate customer experiences.
  • Different types of software have different tools and capabilities, but the core functionality is the same across the board.
  • Larger journey management software companies also have journey orchestration tools, which allow brands to design different customer journey paths.

The following information was provided during an interview with Chaewon Hwang, product marketing manager for Adobe Campaign.

What is customer journey management software?

The term “customer journey” refers to the entire process of a customer interacting with the brand, from the moment they start researching the company to the point when they stop engaging.

Customers go through various stages in the overall journey, from awareness to conversion to repeat purchasing, and interact with the company through different touchpoints.

Customer journey software helps marketers map this journey and enables them to optimize marketing campaigns, so they engage or convert customers at the right time along the journey.

How does journey management software impact the customer journey?

Once a company understands how its customers interact with their brand throughout the entire relationship, it can deliver relevant, personalized messages that help move the customer closer to conversion or to each next step of the customer journey. Journey management software helps companies collect customer data , create and deliver personalized experiences, and gather analytics . All the information goes into one place, which helps overcome issues with siloed data. And customer journey management software allows companies to use automated journey logic to quickly and efficiently move customers through the conversion funnel by automatically sending out specific messages based on actions the customers take.

What different customer journey management software options exist?

If a company is looking to purchase journey management software, they have plenty of options. They can choose to go with software from a cross-channel marketing platform company or from a smaller, more specialized provider.

Each type of journey management software has similar core functionality — they all help companies track how the customers are moving through their sales and marketing funnel. The differentiator is what type of other add-on services these companies have. Adobe, for instance, has journey orchestration tools , which allow companies to design different journeys based on how they define milestones in their funnel. And those eventually connect to the marketing channels that they can activate.

Some smaller journey management software companies offer orchestration capabilities along with management capabilities, and some don’t. Many stop at the orchestration phase, but offer connectivity to third-party data for adding more information to customer profiles and further defining audience segments . These can then also push out marketing campaigns .

What challenges do companies face with journey management software?

One mistake companies sometimes make in the journey management process is having different teams using different systems and not communicating. This prevents companies from being able to gather all of their customer profile data in one place, which makes it difficult to map the customer journey accurately. Without an accurate journey map, it’s difficult to provide the right information to help the customer take the next step. Companies can avoid this problem by using customizable software with add-ons that allow each team to share data with the others.

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Other glossary terms

Data Visualization Descriptive Analytics Email Service Providers Ecommerce Content Management System Predictive Modeling

Related Adobe products

Experience Platform Adobe Campaign Adobe Audience Manager Adobe Analytics Adobe Target

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  • About Nutshell
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Journey Management App

Document driver details, route plans and any risk mitigation taken with our industry-standard Journey Management app, ready-built and 100% customisable to your business.

Available now for:

Request a Demo

At-a-glance features

Signature capture.

An essential part of any watertight legal audit trail

GPS Location

Capture the exact location of the journey using GPS

Auto-complete

Remove the possibility of human error with automation

Auto-generate a PDF report for distribution or safe-keeping

Most of our customers also ask for:

Mandatory form fields

Make sure every report is fully complete and compliant

Report hand-off and tracking

Make sure every report is processed and actioned on time

Journey Management is used to track all aspects of a journey. This includes the driver’s details, the route plan, as well as any risks or reasons for delay that are possible on the route.

Having a Journey Management form with an appropriate audit trail ensures that the route is as safe as possible for the driver, and that the loads are delivered on time and safely.

Our industry-standard  Journey Management app allows for a complete report on a journey, and the ability to plan a driver’s journey in advance, to mitigate as many risks as possible.

Our Journey Management app comes fully built and ready to be deployed to your entire workforce — all you need is a Nutshell subscription.

Nutshell makes it incredibly quick and easy to customise this mobile app to your organisation. This is not limited to just your colours and logos – you can change everything about it, from the information you capture to the entire tracking and sign-off workflow.

If you’d like this app integrated with the rest of your back-office software, that’s easy too. Nutshell comes with a range of plug n’ play connectors to back-office products such as Microsoft Sharepoint or Excel.

Send your details to our Customer Success team today and someone will be in touch soon to show you the app in action and provide information on Nutshell subscription pricing.

“ “Nutshell has really improved our business, with 95% of our employees using our apps. This has meant our organisation can keep running even when we are all out of the office.

We have seen a big saving in the time it takes to process our submissions… the apps save more than 300 man-hours!”

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JESI's global, location-based software solution enables organisations to manage the risks for  Mobile Workers operating remotely across  multiple geographic locations. The solution enables  real-time emergency response capabilities. A n automated escalation process is triggered when a worker misses a pre-defined check-in or the vehicle registers a critical event. Critical vehicle and people movement data is visible on JESI's centralised dashboard.

JESI offers flexible pricing plans to suit the needs of businesses of all sizes. Their ever-adapting solution leverages existing technology by integrating with key global providers (GEOTAB) to solve a critical problem for a growing industry. JESI enables organisations to meet duty of care obligations to their workers.

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  • Journey Management
  • Lone Worker Management
  • Incident Reporting
  • Hazard Identification
  • Safety Observations
  • Audits and Inspections
  • Alertness Tracking
  • Training Tracker
  • Mining, Oil and Gas
  • Manufacturing
  • Construction and Engineering
  • Transport and Logistics
  • Health and Community Services

journey management apps

What is Journey Management and Why Does it Matter?

Journey management is a term primarily used within the mining resources and construction sectors.  it is universal terminology that is familiar to these sectors globally.  other types of phrases that can mean the same, are commute plan, journey plan or trip plan., what is journey management .

Journey Management  is a process that organisations use to manage the risks associated with people who travel.  The Oil and Gas Sector were the pioneers of during the late 1990’s and in the early 2000’s, it was becoming a commonly used term across the Mining and Oil and Gas Sectors.  Journey Management however, does have application across other industry sectors that have a workforce that travels.  There is evidence that highlights driving as one of the greatest risks to an organisation and leading cause of work related fatalities.

image of an activity of a user on a map with details and a phone icon

WHAT IS INCLUDED IN A JOURNEY MANAGEMENT PLAN?

An origin that the journey is commencing from and the destination that the journey is concluding at.  Fatigue is a significant challenge for the Mining and Construction Sectors and so the inclusion of checkpoints would generally also be included in the plan every two hours.  Other information included in a plan is vehicle registration, passengers and in some instances a risk assessment to evaluate the level of risk associated with the environment where the journey is being undertaken and in addition the physical well-being of the traveller.

IS JOURNEY MANAGEMENT LEGISLATED?

This image has an empty alt attribute; its file name is risk_assessment-169x300.png

The policies, processes and procedures surrounding a travelling workforce is termed Journey Management.  The legislative requirement for companies to apply a ‘like’ journey management process is related to obligations under the lone or remote worker.  Many countries across the globe have legislation that clearly articulates what defines a lone or remote worker .  Fundamentally, companies are required to have a process in place that if an incident occurs they have the capability to respond and/or the worker has access to appropriate communication.  For more information please visit our  SafetyIQ website .

Accidents happen and unforeseen incidents occur.   Journey Management systems are in place to safeguard the organisation from non-compliance but most importantly to be developing a culture where the safety and wellbeing of their employees is paramount.

HAVE A PROCESS THAT MEANS YOUR WORKFORCE IS SAFE

Preparing and executing one may sound tedious and costly, but it doesn’t have to be and a lot of industry leaders acknowledge the need for this.  SafetyIQ has the capability to automate the entire process, eliminating the need for forms, buddy systems, centralised calendars, people movement boards or ‘just text me when you arrive’.  From planning the journey, completing a risk assessment to gaining approval, the entire process is automated and seamless.

We cover a range of topics in our articles - view all blogs .

SafetyIQ’s journey management software can help to control the risks and protect your people. 

Journey management software program can allow employers to be instantly alerted when an employee has not checked-in.

From planning the journey, completing a risk assessment to gaining approval, the entire process is automated and seamless with SafetyIQ.

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Journey Management System

The journey management app taking Australian fleets by storm.

Key results.

safety compliance

increase in operational productivity

reduction in cost

The Challenge

Road accidents are a growing organisational and public health concern with a staggering 43% of Australian work-related fatalities occurring on the road.

Paper-based journey management processes are confronted with inefficiencies and inadequacies across fatigue management, hands-free operation and rapid emergency response. This has prompted a demand for any business with a mobile workforce to sharpen their work health and safety (WHS) procedures and risk management, utilising new technologies.

MAIN PAIN POINTS

  • Increase in work-related fatalities on the road
  • Inefficiencies with manual, paper-based processes
  • Lack of visibility across people and fleets
  • Discrepancies in WHS procedures, obligations and compliance
  • High operational expenditure

The Solution

Developed in tandem with resource industry leaders, the automated journey management solution significantly simplified remote worker monitoring.

Journey Management System (JMS) is an end-to-end, unified platform designed to monitor and manage even the largest fleets. JMS is completely automated to minimise human error and monitoring costs. With more safety features than any other app on the market, the journey management app ensures anyone that drives for work has support – no matter where they are or what happens.

  • High-accuracy mobile GPS tracking
  • Visibility of travelling workforce in real-time
  • Auto checkpoints and verbal alerts
  • Fatigue notifications and end-to-end monitoring
  • Automated data and compliance for paper-free operations
  • Boosted satellite coverage through IVMS and handheld device integrations
  • Duress button to trigger alerts and escalate responses
  • All time zones and languages supported
  • Built-in health and COVID-19 checks
  • Embedded driver training animations
  • Highly configurable risk assessments and pre-start checklists

Just what your people need, exactly when they need it.

The JMS mobile application and web portal ensures all drivers reach their destination safely, deploying rapid emergency services if they do not meet auto checkpoints in real time.

journey management apps

Advanced safety and security at your fingertips

The JMS app is designed to be as simple as possible for field users, allowing you to plan your journey all in under three minutes.

Automated data, live monitoring and intuitive reporting all forms the web portal dashboard. This ensures management has complete control, awareness from anywhere and a digital record of field users’ activity.

journey management apps

The Results

JMS has significantly reduced the risk associated with long-haul driving by introducing real-time GPS, live monitoring and a duress button.

The app can be configured with location geofencing for automated alerts of safe arrivals onsite or offsite. This improved safety assurance helps to reinforce a culture of compassion and support in an organisation.

JMS is both affordable as a subscription and drastically reduces operational expenditure. With the automated system, manual handling becomes obsolete to reduce admin costs, eliminate human error and improve productivity.

JMS trips arrived safely

kms travelled

Hours saved for staff

journey management apps

Josh Bryant Mitchell Services

“The implementation of the JMS has been one of the most significant benefits for the business given our exposure to the risk of driving. Not only has it ensured the safety of our employees completing heavy vehicle movements through its ability to do vehicle tracking, fatigue assessment and load restraint assessment, but it’s also about our commuters. As its app based, they don’t need to interact with their phone or the app at any time when driving, we can monitor employee movements in hire cars, their journeys to work, and importantly on their journeys home to ensure they get back to what matters most. The JMS has been a game-changer as a critical control to one of our major risks.”

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IVMS Journey Management Plans

At IntelliTrac we have a number of solutions to address WHS in the Mining Oil and Gas Industry. Of particular importance are Journey Management Plans, especially for employees operating vehicles over long distances in remote or dangerous work environments.

Our Journey Management Systems include, route planning and optimisation, defining and uploading journey plans, defining welfare check functionality and ensuring that fatigue and other safety guidelines are met. All this can be further enforced by the utilisation of integrated apps defining pre-start check lists, advising drivers of approaching hazardous areas and more. At IntelliTrac we have the optimum solutions available for the industry

IntelliTrac Route Optimisate Journey Management Plan

"Planning The Journey

Planning the journey allows staff and managers to clearly safe routes, define travel times and scheduled rest breaks keeping in line with Work Health and Safety and Chain of Responsibility Guidelines:

  • Define start location
  • Define end location
  • Calculate travel times and distances
  • Calculate suitable rest areas

Defining Welfare Checkpoints

IntelliTrac's Journey Planning Welfare check points are defined using route & geofence planners as follows:

  • Define Routes & alert if vehicles journey off route
  • Define Geofences & alert if:
  •         Vehicles do not depart on time
  •         Vehicles do not arrive at specified check points on time
  •         Vehicles do not stop and rest at scheduled points on time
  •         Vehicles do not arrive at destination on time
  • Define duration intervals where drivers are reminded to take certain actions such as press welfare check buttons or call in to a welfare check call centre
  • Alert on duty staff or call centres if any programmed events are not met

IntelliTrac Route Management Alerts

"Black Spot Hazardous Area Alerting

Our black spot module allows you to define hazardous zones which will trigger audio visual alerts or messages on navigation screens along the journey:

  • Warn drivers of approaching hazardous zone
  • Provide Audio Prompts
  • Provide Visual Prompts on In Cabin Screens

Journey Check Lists

Ensure that drivers are prepared for their journey and that vehicles and critical contents and supplies are checked prior to departure.

The IntelliTrac Driver App Pre-Start & Journey Checklist Module provides the following features:

  • Mandatory Pre-Start check list process and/or review of previous daily driver checks
  • Checklists customisable by office managers & auto updated on mobile devices
  • Ability to add photo evidence
  • Flexible question/answer formats. Tick box, buttons, drop down, free text, photos
  • Immediate email, alert and reporting notification of critical & non critical issues
  • Ability to raise automated maintenance work orders

NHVR Fatigue Management App

IntelliTrac Elite GPS Tracker Specifications & Features

Technical Specifications which set the benchmark in the industry.

IntelliTrac Elite GPS Tracking Software Features

IntelliTrac software is available as a fully responsive browser based PC web app, iOS App and Android App. Some features listed below may be subject to the appropriate Telematics options as listed above being selected & installed within vehicles.

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IMAGES

  1. Journey Mapping Process Online Software App

    journey management apps

  2. Best Journey Management App 2022

    journey management apps

  3. A Complete Beginner's Guide to User Journey Map

    journey management apps

  4. JMS: Journey Management System

    journey management apps

  5. How to Create a Customer Journey Map with Templates and Examples

    journey management apps

  6. 7 Customer Journey Map Examples Across Industries

    journey management apps

VIDEO

  1. How to make a User Journey Map

  2. What is Journey Management?

  3. Day One: The Best Journal App?

  4. Top 11 Customer Journey Mapping Tools to Get User Insights

  5. MiX Journey Management (US)

  6. Driving for Work: The Journey Management Process

COMMENTS

  1. Journey Management: Must-Know Tips for Keeping Employees Safe

    The best journey management apps and lone worker safety apps offer multiple ways to trigger a panic notification, alerting their safety contact(s) that something has gone wrong. For example, using SHEQSY's lone worker alarm , employees can activate duress within the app; via the QuickPanic widget (quickly accessible from the smartphone lock ...

  2. Journey Management Software

    Schedule a demo today! Talk to our 24/7 Customer Service teams: US Office: 312-761-5423. Canada Office: 647-249-1622. Track your remote workers when they travel using WorkAware journey management software. The software will automatically notify you if an accident occurs, getting immediate assistance.

  3. JMS

    Your Journey Management System for safety, everywhere. Powerful and seamless workforce safety monitoring solutions to ensure safe journeys for your mobile workforce. Get started now Stay connected to your mobile workforce and ensure they arrive safely. Save time and money Simplify your journey management processes and save time on route planning. Benefit from instant notifications […]

  4. Journey Management Plan: Everything You Need To Know

    Here are the benefits of using SafetyIQ journey management software. The SafetyIQ mobile app allows you to manage travels on the move. Plan, evaluate, and approve journeys as soon as possible. Proactive and customizable risk assessments. Automate planning, approval, and monitoring procedures to save time. Access everything you require from a ...

  5. Journey Management: What It Is, Framework & Best Practices

    Benefit: Journey management provides a comprehensive view of the customer experience, allowing businesses to understand how customers interact at each touchpoint. Impact: Enables businesses to make data-driven decisions to enhance the customer journey. 2. Optimized Customer Experience. Benefit: By identifying pain points and optimizing ...

  6. Journey Management System JMS 4+

    JMS is an end to end mobile and web application that enables staff members to submit a digital Journey Management Plan to their managers in line with any company's HSSE policies regarding road travel. This helps companies to remain informed of staff transit schedules, destinations, potential risks and other relevant information regarding ...

  7. Journey Management Plan: manage journeys with a digital app

    Journey Management Plan App. Plan, monitor, and ensure the safety of your workforce during trips with this digital journey management plan app. Try it for free. Watch demo. Trusted by over 250,000 people from built-world companies of all sizes ~200 employees ~20 employees ~25,000 employees ~40 employees

  8. Journey Management System

    About this app. JMS is an end to end mobile and web application that enables staff members to submit a digital Journey Management Plan to their managers in line with any company's HSSE policies regarding road travel. This helps companies to remain informed of staff transit schedules, destinations, potential risks and other relevant ...

  9. GetHomeSafe

    Planning & Approval Software For Your Mobile Workforce. GetHomeSafe is a complete software solution to help manage the risks of both travelling and working in hazardous environments with our easy-to-use Journey Management App. More than just a travel safety app, you get everything readily available to plan, review, approve and track journeys in ...

  10. What is a Journey Management App?

    It's a mobile application for the management of trips, business travel, driving, journeys, fatigue and expeditions. The App is the mobile friendly interface to a wider Journey Management System (JMS) and this incorporates route planning/optimization, risk assessment, resource and vehicle selection, communication requirements, supervisory ...

  11. Free Journey Management Plan Templates

    Journey Management Plan Template. Eliminate paperwork with digital checklists. Generate reports from completed checklists. Free to use for up to 10 users. Start using template View template in library. Employees and drivers can use this journey management plan to outline the details and safety measures involved in a company-sanctioned trip.

  12. JMS: Journey Management System

    JMS is an end-to-end journey management app that allows you to monitor and support your travelling workforce in real-time. Our official integration partnership with Geotab provides a simple, easy-to-use solution that can be seamlessly deployed into your operation to safeguard your fleet.

  13. Journey Management Plan Sample: A Detailed Walkthrough

    Using a journey management plan app provides an effective solution to this problem. Users are able to create, complete, and access all their journey management plans using a desktop, mobile or tablet. This allows for plans to be amended and deployed without having to manually issue a new plan.

  14. What is customer journey management software?

    Quick Definition: Journey management software includes the tools and technology pieces used to map the customer journey, so a company knows what messages to deliver and when for the most effective interactions. Key Takeaways: Journey management software helps map the customer journey in real time and automate customer experiences. Different types of software have different tools and ...

  15. Best Journey Management App 2024

    SafetyIQ journey management app addresses the issues of monitoring the safety of remote employees working in remote locations. SafetyIQ Journey Management App helps to control the hazards of traveling and working in hazardous areas. SafetyIQ provides real-time information and excellent communication to help lone or isolated personnel .

  16. Journey Management

    The Journey Management System is a cloud based service, adopting modern high availability infrastructure and is accessible via modern cell phones and browsers. Further, JMS reduces the risk profile of extended travel by using automated GPS locations, portable digital technology & Geospatial mapping. Updated on.

  17. Journey Management App

    Our industry-standard Journey Management app allows for a complete report on a journey, and the ability to plan a driver's journey in advance, to mitigate as many risks as possible. Our Journey Management app comes fully built and ready to be deployed to your entire workforce — all you need is a Nutshell subscription.

  18. Weatherford Journey Management

    Weatherford Journey Management app works together with the VDIS Journey Management system to enable the user to book journeys, check-in at scheduled intervals, go on stand-by, resume a journey, close a journey, and much more. Updated on. Feb 27, 2024. Travel & Local.

  19. JESI Journey Management

    Overview. JESI's global, location-based software solution enables organisations to manage the risks for Mobile Workers operating remotely across multiple geographic locations. The solution enables real-time emergency response capabilities. A n automated escalation process is triggered when a worker misses a pre-defined check-in or the vehicle ...

  20. What is Journey Management and Why Does it Matter?

    Journey Management is a process that organisations use to manage the risks associated with people who travel. The Oil and Gas Sector were the pioneers of during the late 1990's and in the early 2000's, it was becoming a commonly used term across the Mining and Oil and Gas Sectors. Journey Management however, does have application across ...

  21. Journey Management System Case Study

    Journey Management System. The journey management app taking Australian fleets by storm. KEY RESULTS. 100%. safety compliance. 30%. increase in operational productivity. 60%. reduction in cost. The Challenge. Road accidents are a growing organisational and public health concern with a staggering 43% of Australian work-related fatalities ...

  22. FMG Journey by Fortescue Metals Group

    Journey Management app allows users to schedule travel, and then for administrators to monitor their progress on a journey. This app enhances safety of personnel by improving tracking and ...

  23. IntelliTrac IVMS| Journey Management Plans

    Our Journey Management Systems include, route planning and optimisation, defining and uploading journey plans, defining welfare check functionality and ensuring that fatigue and other safety guidelines are met. All this can be further enforced by the utilisation of integrated apps defining pre-start check lists, advising drivers of approaching ...

  24. Microsoft Entra ID

    Empower your apps with Microsoft Entra ID—secure, user-friendly identity management for employees and partners, ensuring protected multicloud access. ... Build your app. Begin your journey now and transform your innovative ideas into reality with Microsoft Entra ID. ... Use identity and access management insights and analytics to help ensure ...