westpac platinum visa card travel insurance

Westpac Complimentary Credit Card Insurance and COVID-19 (Coronavirus) FAQ

Information for westpac eligible cardholders regarding covid-19.

Information on this page is correct as of  30 June 2022 .

Stay up to date on Travel Information for COVID-19 from the Department of Foreign Affairs and Trade (DFAT)  Smartraveller  website and  World Health Organisation  (WHO) and  Department of Home Affairs .

Always consult the smartraveller.gov.au website prior to any travel. In addition to visas, COVID-19 testing, and proof of vaccination requirements, many countries now have compulsory insurance and medical cover proof conditions. Check with the nearest embassy, consulate or immigration department of the destination you are entering. If you require additional documentation regarding the complimentary international travel insurance policy due to international entry requirements, please contact us on 1800 091 710.

From 30 June 2022, if during the period of your cover, you (and your spouse/dependents, if they’re eligible for cover) are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic (such as COVID-19), cover may be available under the following sections:

• 1.1 Overseas Emergency Assistance
• 1.2 Overseas Emergency Medical
• 1.4 Medical Evacuation & Repatriation
• 2.1 Cancellation
• 3.1 Additional Expenses

If your travel companion is positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19, which impacts your journey, cover may be available to you under the following sections: 

Note, you won’t be covered while travelling against advice or warnings issued by the Australian government and you did not take reasonable care to avoid contracting the sickness, for example by delaying travel to the country listed in a warning.

The above is a summary only, please refer to  Westpac Credit Cards Complimentary Insurance Policy Information Booklet   and  Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet  for eligibility criteria, full terms, conditions, limits and exclusions.

A General Exclusion for epidemic/pandemic applies for all claims relating to any epidemic/pandemic outside of the select benefits in the applicable policy information booklet  Westpac Credit Cards Complimentary Insurance Policy Information Booklet   and  Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet . Please note, terms, conditions, limits and exclusions apply.

To receive a formal outcome, Eligible Westpac Cardholders must submit a claim.

Eligible Westpac travellers who meet the eligibility criteria should be aware that other General Exclusions have the potential to apply.

What is a General Exclusion?

A General Exclusion is an exclusion which will be applied across all sections of an insurance policy, and applies regardless of when eligibility for cover was gained. Should a General Exclusion apply, this means that your complimentary credit card travel insurance excludes cover for the event, activities or circumstances (specified in the exclusion) that causes your claim.

To understand what is excluded from the Westpac Complimentary Insurance covers, please refer to Part D – Excesses & General Exclusions section and the section specific exclusions of the relevant Westpac Policy Information Booklet for which your eligible Westpac card is applicable under:  Westpac Credit Cards Complimentary Insurance Policy Information Booklet    and  Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet .

Other exclusions may apply depending upon the circumstances of an individual claim. General Exclusions include but are not limited to:

• by the Australian government (when a ‘Reconsider your need to travel’ or ‘Do not travel’ alert is in place), which can be found on  www.smartraveller.gov.au ; or
• which was published in a reliable mass media source.
• any interference with your travel plans by any government, government regulation or prohibition or intervention or official authority. For example, if  Smartraveller  has a warning, ‘Do not travel’ or ‘Reconsider your need to travel’ due to the risk of COVID-19 infection for a destination, and a cardholder chooses to ignore the warning and is infected with COVID-19, cover may be excluded. Or if a government closes its borders to inbound travellers due to COVID-19 and you are unable to enter and follow your planned travel across the closed border, cover may be excluded.

What if a Westpac Eligible Cardholder has booked travel and needs to cancel due to contracting COVID-19?

If you are unable to travel as a result of contracting COVID-19, Cancellation cover may be provided to eligible travellers, if you or your travel companion are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic such as COVID-19, and cover is expressly included under the Cancellation section of the relevant Westpac Policy Information Booklet for which your eligible Westpac card is applicable under:  Westpac Credit Cards Complimentary Insurance Policy Information Booklet   and  Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet . If you are unable to travel as a result of an Epidemic or Pandemic related event which does not include you or your travel companion being positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, for example a border closure, there may be no provision to claim as a general exclusion for epidemic and pandemic applies. A General Exclusion for epidemic/pandemic applies for all claims relating to any epidemic/pandemic outside of the cancellation benefits in the applicable policy information booklet. Please note, terms, conditions, limits and exclusions apply.

You therefore need to consider your own personal circumstances. We are not able to provide you with a cover decision before submitting a claim. To receive a formal outcome, Westpac Eligible Cardholders must submit a claim.

You should also contact your travel agent or travel service provider (airline, cruise line or Tour Company, etc) as they may be able to support you in obtaining refunds, credits or travel re-scheduling.

Can Westpac Eligible Cardholders make a claim for consideration?

Every Westpac Eligible Cardholder can submit a claim and have their individual circumstances considered in accordance with the eligibility criteria which includes the terms, conditions, limits and exclusions that apply as set out in the  Westpac Credit Cards Complimentary Insurance Policy Information Booklet    and  Westpac Business Credit Cards Complimentary Insurance Policy Information Booklet .

If you would like to claim, we encourage you to claim online via  insurance.agaassistance.com.au/westpac

Call the Allianz Global Assistance Claims team

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Please Note - If you are cruising around Australia you need to select Pacific. With Regions, variances can apply for Bali, Indonesia, Japan and Middle East. You are not required to enter stop-over countries if your stop-over is less than 48 hours.

If you don’t know where you’re traveling to within the next 12 months, choose Worldwide to ensure you’re covered no matter where you go. If you’re travelling to multiple countries choose the region that you are visiting that is furthest away (excluding stopovers less than 48 hours). In most cases you will be covered for the closer regions as well. For example, if you choose Europe, you will also be covered in the Middle East, Asia and Pacific.

Worldwide means anywhere in the world

Americas means USA, Canada, South America, Latin America, Hawaii and the Caribbean

Europe means all European countries, including UK

Middle East refers to the area from Syria to Yemen; Egypt to Iran

Asia generally means Asia and the Indian subcontinent. For some insurers this excludes Japan*

Pacific means the South West Pacific, Australia and Indonesia/Bali*. Select Pacific for domestic cruises in New Zealand waters

New Zealand means domestic travel within New Zealand only

*Note: Variances apply for Bali, Indonesia, Japan and Middle East. Check that your destination is covered once directed to your chosen insurer’s site.

Credit card travel insurance

Complimentary or 'free' credit card travel insurance is a popular feature which many travellers rely on for cover during their travels.  Checking the fine print of your credit card travel insurance policy terms is essential - otherwise, you might find common exclusions leave you out of pocket.

What is  credit card travel insurance?

Pros and cons of credit card travel insurance.

Here's the top four pros and cons of complimentary credit card travel insurance:

Most credit card policies are underwritten by the same companies as standalone policies, so you know legitimate claims will be paid. 

Most credit card travel insurance policies specifically exclude pre-existing conditions from cover.

While standard travel insurance gets more expensive as you get older, there's no extra cost on credit card travel insurance policies. 

Many cards have an age limit or restrictions once you hit 75 years of age. Trip duration is often limited of 1 to 6 months, so you might not be covered at all even though you've paid your annual fee. 

You don't have to pay extra to be covered for places like Japan and the USA, which typically cost more with standalone policies due to .

If you're going skiing, riding a motorcycle, or partaking in adventure activities be sure to check the policy detail as they may be excluded.

You've already paid for your policy using your annual fees, so there's no additional cost to you. 

Annual card fees can be hefty. Depending upon your trip details, a standalone policy may be cheaper than your credit card annual fee.

Activating  credit card travel insurance

1. ​activation on purchase, 2. activation on value or percentage of trip purchases, 3. activation on flight purchase, 4. activation on notification.

You need to call your card provider or log in to their internet banking or app and notify them of your trip to activate the policy.

compare credit card  travel insurance conditions 

The information provided is factual at the time of writing and general in nature.  We have not considered your personal circumstances.  Eligibility requirements and terms and conditions for cover are subject to change from time to time.  Please refer to your credit card provider and the latest policy wording prior to your travels. 

Will credit card insurance cover you?

Spouse or family members, trip length.

what credit card travel insurance may not cover

Pre-existing conditions, holiday activities,   high-value items, what credit card travel insurance covers, overseas emergency medical treatment, cancellation fees and lost deposits, luggage and personal effects, public liability, credit card travel cover  faqs, is credit card travel insurance any good.

Whether credit card travel insurance is as good as or better than standalone travel insurance depends entirely on you and your circumstances. If you're going for a short trip, you've paid for your flight on your card, and you have no pre-existing medical conditions, taking advantage of 'free' credit card travel insurance might be a winner. But if you're going for a while, doing any adventurous activities, or you're got existing health issues, a standalone product may offer you the coverage you're looking for.

Which Australian credit cards come with travel insurance?

Not every credit card comes with travel insurance. Complimentary travel insurance is typically offered on premium credit or rewards cards that have higher annual fees. Check your policy documents for details or contact your bank. You can also check the table above for some of the more popular credit cards.

What is the best credit card for travel insurance?

The benefits you get with credit cards varies based on the type of card you have, the policy provider and your individual circumstances, so there isn’t actually a “best” credit card for travel insurance. Our table lists Australia's premium cards that provide travel insurance and outlines any activation criteria.

Can I cover my medical conditions with my credit card cover?

In most cases, pre-existing medical conditions will not be covered by travel insurance that comes with your credit card, but you may be able to get cover for this by contacting the insurer and paying an additional premium. You will need to check the Product Disclosure Statement (PDS), also known as policy wording to find out whether pre-existing medical conditions are covered. The alternative is a standalone travel insurance, learn more about covering your medical conditions.

Am I covered if I go skiing?

Like all insurances, some limitations apply to the travel insurance that comes with your credit card or rewards card and skiing is often one of them. Winter sports activities such as skiing and snowboarding are often excluded from credit card travel insurance, so if you're planning on hitting the slopes you should contact your provider to ensure that you have adequate cover for your planned activities. If not, opt for a standalone ski insurance policy.

Crystal Moran

With a research and journalism background, and certified in Tier 2 General Insurance General Advice, Crystal is passionate about investigating customers’ tricky travel questions and helping them find the answers they’re looking for. A writer and filmmaker whose favourite trips have been to film festivals in Cuba and South Korea, and campervanning around the USA, she loves getting to know new people and seeing a glimpse of the world through their eyes.

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• United States
• United Kingdom

Visa Platinum benefits

A visa platinum card is a step up from regular visa cards, with perks that range from more rewards points to luxury hotel stays and 24/7 concierge services..

In this guide

What benefits can I get with a Visa Platinum credit card?

Other platinum credit card perks, what else do i need to think about when looking at visa platinum credit cards.

While all Visa credit cards include features such as global acceptance and support for lost or stolen cards, Visa Platinum cards offer you even more premium perks and benefits. A Visa Platinum card could give you more points per $1 spent, access to pre-sale ticket offers or even hotel upgrades (among other things).

Platinum cards also usually have higher annual fees than regular cards, which means it's important to make sure you get enough value from the perks to justify the costs.

The perks you'll get typically depend on the bank or issuer and the platinum credit card you choose. But some of the benefits specific to Visa Platinum cards include:

• 24/7 concierge services. Access the Visa Concierge Service with a phone call or email at any time of day (or night) to get help booking restaurants, flights or concert tickets. Sometimes, the concierge can even get you special discounts or upgrades on the booking. A credit card concierge can also help with other requests, such as planning events, buying flowers for someone, or sourcing other gifts and items on your must-have list.
• Visa Offers + Perks. All Visa cards have access to Visa Offers + Perks , but some are exclusively available for Platinum and other premium Visa credit cards. Offers vary but could include premium golf perks, car rental upgrades, online shopping discounts or complimentary gifts.
• Visa Luxury Hotel Collection. Use your Australian-issued Visa Platinum card to book accommodation through visaluxuryhotels.com and get access to exclusive benefits including a best-rate guarantee. Other perks vary by hotel and availability, but could include complimentary room upgrades, complimentary Wi-Fi in your room, and food or beverage credit.
• Pre-sale tickets. Get access to exclusive ticket offers for music tours, festivals and live shows, with partners including Ticketek.
• Global Customer Assistance. Whether you’re at home or out trotting the globe, Global Customer Assistance provides 24/7 support in case you lose your card and need a card replacement or emergency cash.

Tip: Save time by asking the concierge for help

If you don't have time to search for an offer or perk, you could ask the concierge for help. You can find the contact number on your card, or use one of the numbers below:

• Visa concierge (Australia): 1800 639 607
• ANZ: 1300 580 765 (personal cards) or 1800 233 688 and Option 3 (business cards)
• NAB Platinum: 1300 730 213 and Option 6 (personal cards) or 1300 496 080 and Option 5 (commercial)
• NAB Signature: 1300 489 410 and Option 6 (personal cards) or 1300 498 594 and Option 6 (commercial)
• Westpac: 1300 791 188 (BusinessChoice Rewards Platinum)

If you have the Visa Concierge app, you can also send requests or make bookings directly from your phone.

As well as perks available directly through Visa, some of the other perks you'll find on platinum credit cards include:

• More rewards potential. Platinum rewards and frequent flyer credit cards have bigger bonus points offers and earn more points per $1 compared to their basic counterparts.
• Airport lounge access. Some platinum Visa credit cards offer complimentary airport lounge invitations or global lounge access through Qantas, Virgin Australia or a lounge partner such as Priority Pass or LoungeKey .
• Complimentary travel insurance. This ranges from comprehensive cover for overseas trips to interstate flight or hotel cover, transit accident insurance and car rental excess insurance .
• Complimentary purchase insurance. Purchase cover can include purchase protection insurance against loss, theft or accidental damage, smartphone insurance, extended warranty cover and price guarantee schemes for eligible items you buy with your card.

Finder survey: How often do Australians use their credit card when travelling overseas?

The benefits, rewards and privileges you can get with a Visa Platinum card are only really worth it if they offer you more value than what you pay for the card. So, make sure you also look at the following features:

• Rewards. If you're looking at rewards cards , think about what type of points you'll earn and the ways you can redeem them to decide whether you'll get value out of the program.
• Interest rates. Platinum cards generally charge higher interest rates than regular cards. So, if you don't pay off your balance by the due date on each statement, these costs could quickly add up.
• Annual fee. This is also usually higher among premium cards, which means the perks will only be worth it if you think you will realistically use them every 12 months.
• Credit limit. Platinum cards may have higher minimum credit limits than standard cards. So ask yourself whether a higher limit would be useful, or whether it could tempt you to overspend.
• Eligibility criteria. A platinum credit card may require a higher minimum income than regular cards, although not all providers list these details as part of the application requirements.

Want to see more cards? You can compare a wider range of platinum cards , including Visa, Mastercard and American Express options.

Amy Bradney-George

Amy Bradney-George was the senior writer for credit cards at Finder, and editorial lead for Finder Green. She has over 16 years of editorial experience and has been featured in publications including ABC News, Money Magazine and The Sydney Morning Herald.

More guides on Finder

If you want to get more rewards, higher credit limits, complimentary insurance and many other perks, here's how a platinum credit card could work for you.

If you want to buy big-ticket items or consolidate debt with a credit card, compare high credit limit options and weigh up the pros and cons here.

Discover the luxurious perks, extensive benefits, and often high fees that can come with prestigious credit cards.

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33 Responses

Does ANZ Platinum Visa card insurance cover 80 years and over for an overseas trip

Hi Mary, The ANZ Platinum credit card travel insurance policy is available for people aged 80 if they meet the other eligibility requirements for cover before turning 81. This means you would need to spend at least $250 of your prepaid travel expenses on your eligible ANZ Platinum card, have a return overseas travel ticket before you leave Australia and meet the residency requirements. If you want insurance cover and are over 80, Finder’s guide to travel insurance for seniors may be of assistance. If you have further questions, you can contact the ANZ credit card insurance provider Allianz on 1300 135 271. I hope this helps.

Hi, i planned to travel using connecting flights which takes me to my destination after 19 hours. Thanks to VISA Platinum for offering me around 5% discount on my ticket purchases. Now i have a question, how can i benefit being a Visa card holder at the airport lounge? Is there any facility providing for the holder at the terminals? Specially in Abu Dhabi? Waiting for the response at the earliest. thanks in advance.

I am a visa platinum holder with Westpac and will be travelling soon to the UK and Europe. Could you tell me what travel insurance I will have with my platinum card. Thank you, Elaine

Thanks for your inquiry.

Your Westpac Platinum card includes a complimentary travel insurance and should meet the following eligibility requirements:

– A resident in Australia, or you currently reside in Australia and hold a valid 457 Visa. – Spend $500 or more on travel costs (e.g. return travel ticket, airport or departure taxes, prepaid overseas accommodation or travel itinerary items) before departing Australia, and charge these costs to your eligible Westpac credit card. – You have a return overseas travel ticket before leaving Australia. -You are not over 80 years of age when you first qualify for coverage by meeting the abovementioned three conditions.

Please refer to our Westpac Credit Card Insurance Policy Guide to find out which of these complimentary insurance policies you can take advantage of as a Westpac platinum credit card holder.

Please make sure to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement of the policy before you travel.

I hope this helps.

Cheers, Arra

Hi Mohammed,

Not all Visa cardholders can benefit from free access to airport lounges, you may refer to our guide on credit cards free lounge access . Select ‘Go to Site’ to head over to their website. A gentle reminder, please ensure to read through the relevant product disclosure statement and terms and conditions to ensure that you got everything covered before you apply.

Cheers, Jonathan

Hi Jonathan and thanks for your swift response. i have Visa Platinum (HSBC logo issued by SABB) and also Master Platinum. Thanks

Thanks for your inquiry!

While HSBC Platinum does not offer any airport lounge complimentary passes, you may refer to our comparison of credit cards that offers free airport lounge access and requirements you need to meet to get airport lounge access. Before you apply, make sure you carefully read over the eligibility requirements and terms and conditions and ensure you have organised the necessary documents before beginning the application.

OK Thanks Jonathan.

Hi, I have a nab qantas platinum visa card and am about to travel interstate where I will be hiring a car. Does my card offer me any benefits or rewards in regards to the cost of hire or insurance when booking my hire car.

thanks, Genny

Hi Genny, thanks for your inquiry!

Rental Vehicle Excess cover $1,250 per interstate journey. Rewards points can be earned on eligible purchases. As a result you can earn reward points in making eligible purchases to be covered by this insurance policy. Please refer to page 49 of the PDF I have sent to your email for the full terms of this insurance cover.

We have recently purchased with our Suncorp Platinum Visa Card an overseas family holiday. Please send me a link explaining what we are covered for in regards to travel insurance incorporated into this Visa purchase. Thank you

Thanks for your question.

Please check your inbox, I’ve emailed the document to you.

Cheers, Shirley

Does Visa travel insurance cover air travel in Australia?

Which card are you specifically referring to? I can check the PDS for you.

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• Australia & New Zealand Cruisers

Cruising. Westpac and ANZ complimentary Travel Insurance

By sanne , July 19, 2023 in Australia & New Zealand Cruisers

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I’ve searched the T&C PDFs of both Westpac and ANZ Credit card Complimentary Travel Insurance and can’t find any mention of cover for cruises and medical evacuation from a cruise ship. Maybe someone can point me in the right direction.   

And from what I read, the cancellation of a trip is capped at $20,000 for ANZ and in unlimited for Westpac. Maybe someone is able to confirm that.

Thanks for your help. 

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I can only guide you re ANZ Complimentary Insurance.

The Booklet I refer to covers these cards

ELIGIBLE CARDS: The complimentary insurance outlined in this booklet is available to the eligible beneficiaries of the following credit cards: • ANZ Frequent Flyer Platinum • ANZ Frequent Flyer Black • ANZ Rewards Platinum • ANZ Rewards Travel Adventures • ANZ Rewards Black • ANZ Platinum

Do you have one of these cards? If so, page 14 defines Overseas as

"outside of Australia and its territories, and includes when you are aboard a foreign registered cruise vessel in Australian territorial waters"

Therefore further down on whats covered, page 21

Overseas Emergency, medical and evacuation are unlimited.

And yes, cancellation is capped at $20,000 so you need to work out if that is good for your situation.

For us, our cruise holidays are never more than that.

31 minutes ago, sanne said: I’ve searched the T&C PDFs of both Westpac and ANZ Credit card Complimentary Travel Insurance and can’t find any mention of cover for cruises and medical evacuation from a cruise ship. Maybe someone can point me in the right direction.    And from what I read, the cancellation of a trip is capped at $20,000 for ANZ and in unlimited for Westpac. Maybe someone is able to confirm that.   Thanks for your help. 

Further to cheznandy The Westpac has a similar cluase under their Definitions see below

Definitions There are some words in this booklet that have a special meaning. These words and their meanings are set out in the table below and are highlighted in italics throughout the booklet. Headings have been included for ease of reference but do not form part of the terms and conditions of the cover available Word Meaning

Overseas     

outside of Australia and its territories, and includes when you are aboard a foreign registered cruise vessel in Australian territorial waters.

So you are covered as I see it for Unlimited Overseas Emergency, medical and evacuation 

as cheznandy said above.

BUT as always don't assume we are right, contact your bank and make sure your are covered.

And that there are not small riders or conditions we missed in our readings of the T&Cs and PDS

5 minutes ago, Ozwoody said: Hi Sanne   Further to cheznandy The Westpac has a similar cluase under their Definitions see below   Definitions There are some words in this booklet that have a special meaning. These words and their meanings are set out in the table below and are highlighted in italics throughout the booklet. Headings have been included for ease of reference but do not form part of the terms and conditions of the cover available Word Meaning   Overseas      outside of Australia and its territories, and includes when you are aboard a foreign registered cruise vessel in Australian territorial waters.   So you are covered as I see it for Unlimited Overseas Emergency, medical and evacuation  as cheznandy said above.   BUT as always don't assume we are right, contact your bank and make sure your are covered. And that there are not small riders or conditions we missed in our readings of the T&Cs and PDS      

Great advice John, I have called often over the years we have been using this insurance to clarify any changes in wording, they have always been great to talk to over the phone.

2022cruisey

The ANZ FF Black definitely covers cruising.  They will also email you with a certificate that you can show if you are going to New Caledonia.

Thank you very much  cheznandy, 2022cruisey, and Ozwoody for your excellent reply to my queries. Very kind of you all to post the relevant paragraphs. Much appreciated. 

We use the ANZ card cover for cruising. There is a handy webpage to 'check your cover ' (underwritten by Allianz) where you enter your type of card, destination (I always select worldwide) and dates of trip. They then send you a certificate via email which shows the cruise and covid cover on page 2.  This is what we show when boarding a cruise to New Caledonia where this cover is required.

Similar to answer above, we never require more than $20000 cancellation cover.

LittleFish1976

Prior to covid I used ANZ card insurance for a cruise. I was very concerned about making sure I would be covered for a cruise by them, and more importantly for any medical evacuation from the ship. I emailed them and asked them if they could confirm those things. The email they sent me was comforting as they clearly stated that yes, I was covered for those specific eventualities. I felt happy having it in writing from them and particular to my situation. They can also send you the master policy number for complimentary insurances in case you need to present it as proof of insurance anywhere.

• 2 weeks later...

Only last week I applied for and received free travel insurance through our Westpac mastercard, for next year's trip, which includes two cruises (Oceania and Cunard).  I completely missed reading the last section of the Letter of Eligibility we received, and being concerned about cover for the cruises, I rang the helpline.  A patient and efficient person confirmed we are automatically covered for cruises, and directed me to, "Eligibility for Cover while Cruising and for Epidemic/Pandemic (such as COVID-19) Cover".  

Hope this answers your question, as it did mine  🙂

11 hours ago, Mareblu said: Only last week I applied for and received free travel insurance through our Westpac mastercard, for next year's trip, which includes two cruises (Oceania and Cunard).  I completely missed reading the last section of the Letter of Eligibility we received, and being concerned about cover for the cruises, I rang the helpline.  A patient and efficient person confirmed we are automatically covered for cruises, and directed me to, "Eligibility for Cover while Cruising and for Epidemic/Pandemic (such as COVID-19) Cover".   Hope this answers your question, as it did mine  🙂

I wish the Westpac card (underwritten by Allianz) covered my pre existing medical condition.

7 hours ago, cruisine21 said: I wish the Westpac card (underwritten by Allianz) covered my pre existing medical condition.

Yep! Me too!

I agree that pre-existing conditions are a real problem, and probably why more people don't travel.

Really like that people are ringing there Credit Card Insurer to clarify cover, and reporting back here.

Gives us some confidence that we are covered, not just thinking we might be.

Thanks guys for your posts.

4 hours ago, Mareblu said: I agree that pre-existing conditions are a real problem, and probably why more people don't travel.

Agree with that comment, Linda.

Re the Westpac CC insurance. My son has this card and asked me if his fiancé who lives  with him at the same address is considered his ‘spouse’ in the T&C. I will give them a call but first of all I’d ask since there are some very knowledgeable and helpful people here. 

1 hour ago, sanne said: Re the Westpac CC insurance. My son has this card and asked me if his fiancé who lives  with him at the same address is considered his ‘spouse’ in the T&C. I will give them a call but first of all I’d ask since there are some very knowledgeable and helpful people here. 

If they live together and are in a relationship then the law views them as being in a de facto relationship which is as good as married in the eyes of the law so I should think the answer is 'yes'. Do the T&Cs mention 'de facto spouse'?

Thank you LittleFish1976. I have just received this from Westpac ( Allianz). I’ve posted it to be helpful to others.

Please be advised that according to Policy information booklet (on page 18), Definition of   Spouse:

“ the partner of the cardholder who is in a permanent relationship with the cardholder at the time the journey or trip starts.”

According to above information if you are in permanent relationship however not married, you will be considered as partners  under this definition

Should you require any further assistance, please do not hesitate to contact us on the number below.

17 minutes ago, sanne said: Thank you LittleFish1976. I have just received this from Westpac ( Allianz). I’ve posted it to be helpful to others.     Please be advised that according to Policy information booklet (on page 18), Definition of   Spouse:   “ the partner of the cardholder who is in a permanent relationship with the cardholder at the time the journey or trip starts.”   According to above information if you are in permanent relationship however not married, you will be considered as partners  under this definition   Should you require any further assistance, please do not hesitate to contact us on the number below.  

You're welcome sanne. Glad you had confirmation that works out well for your family.

• 4 months later...

On 7/28/2023 at 3:52 PM, Mareblu said: Only last week I applied for and received free travel insurance through our Westpac mastercard, for next year's trip, which includes two cruises (Oceania and Cunard).  I completely missed reading the last section of the Letter of Eligibility we received, and being concerned about cover for the cruises, I rang the helpline.  A patient and efficient person confirmed we are automatically covered for cruises, and directed me to, "Eligibility for Cover while Cruising and for Epidemic/Pandemic (such as COVID-19) Cover".   Hope this answers your question, as it did mine  🙂

Hi, I'm just sorting my insurance now for a January cruise and have Westpac Platinum card. Was this sentence "Eligibility for Cover while Cruising and for Epidemic/Pandemic (such as COVID-19) Cover"  specifically stated in the letter you received or in the policy document?

Many thanks

Hi phoenixx,

On Page 3 of Letter of Eligibility:

"Under this group policy, the eligible traveller/s listed  below have access to International Travel Insurance which includes epidemic/pandemic (such as COVID-19) coverage and cover while cruising including while aboard a foreign registered cruise vessel in Australian territorial waters.  Cover is outlined in the sections below, subject to the terms, conditions, exclusions, limits and applicable sub-limits outlined in the Policy Information Booklet."

The PI Booklet is viewable online as part of the complete information forwarded by Westpac, and a scan through reveals the normal travel insurance inclusions and exclusions.  Allianz is the underwriter.

Hope this helps.

2 hours ago, Mareblu said: Hi phoenixx, On Page 3 of Letter of Eligibility:   "Under this group policy, the eligible traveller/s listed  below have access to International Travel Insurance which includes epidemic/pandemic (such as COVID-19) coverage and cover while cruising including while aboard a foreign registered cruise vessel in Australian territorial waters.  Cover is outlined in the sections below, subject to the terms, conditions, exclusions, limits and applicable sub-limits outlined in the Policy Information Booklet."   The PI Booklet is viewable online as part of the complete information forwarded by Westpac, and a scan through reveals the normal travel insurance inclusions and exclusions.  Allianz is the underwriter. Hope this helps.  

I'm in NZ and policy is with AIG. I've just spoken to them and there is no Covid cover! How stupid is that, if Westpac Australia cover Covid but NZ does not, what's the difference? (Rhetorical question but really, that's seems unfair). It also does not cover when in NZ waters, which I see yours does.

MicCanberra

Be very wary of CC insurance as it can be very tricky, some have a minimal spend on each item of travel I.e. $250 on flights, another on hotel, another on the cruise  not just on the whole trip.

56 minutes ago, MicCanberra said: Be very wary of CC insurance as it can be very tricky, some have a minimal spend on each item of travel I.e. $250 on flights, another on hotel, another on the cruise  not just on the whole trip.

Thanks, Mic, but we checked that point, and we are clear.  W’s is cumulative.

1 hour ago, phoenixx said: I'm in NZ and policy is with AIG. I've just spoken to them and there is no Covid cover! How stupid is that, if Westpac Australia cover Covid but NZ does not, what's the difference? (Rhetorical question but really, that's seems unfair). It also does not cover when in NZ waters, which I see yours does.

Gosh, that’s very one-sided.

Newbie here….I have ANZ card with complimentary travel insurance.  I know that Covid is covered.   

Wondering if you get confined in your room on a cruise for say 5 days, anyone knows whether there is any compensation from ANZ Allianz travel insurance?  

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You will receive a welcome email shortly, are you covered for coronavirus under your credit card travel insurance.

Now that the early-pandemic days of clearing supermarket shelves and hoarding toilet paper are behind us, and most countries are open to travellers, you might be wondering if your complimentary credit card travel insurance policy will cover the spicy cough on your upcoming overseas trip.

Unfortunately, as we’ve come to expect over the past couple of years, there are no blanket rules when it comes to Covid coverage, and each credit card travel insurance provider seems to have its own way of treating the matter.

Some credit card travel insurance providers will cover COVID-19 to some extent, while others will flat-out exclude cover related to any losses connected with epidemics or pandemics.

So, if you’re heading overseas and plan on relying upon your bundled credit card travel insurance policy, you’ll want to know exactly where you stand regarding Covid cover.

The best way to know for sure is by looking through the product disclosure statement (PDS) that comes with your policy with a fine-tooth comb. But, you can start here with some of the more frequently asked ones. 

Two of the more important Covid-related travel insurance benefits you should be looking into are medical and cancellation cover. But to make things easier, we’ve put together a breakdown of some providers and how they treat Coronavirus under their credit card travel insurance policies.

But before we get into the overview, there are a couple of important things to note:

Activate your bundled credit card travel insurance before you go

Generally you’ll have to activate your credit card travel insurance when heading overseas. If you don’t make sure to check if it’s active, then you might not be covered on your overseas trip for anything that happens outside the period of insurance.

Eligibility requirements for credit card travel insurance

To be eligible for your bundled credit card travel insurance, you might have to spend a certain amount on your card, or even make eligible purchases, which will be outlined in further detail on the various providers’ websites.  

Further eligibility requirements may include being under a certain age (under 79 is a common requirement), but there may be more. So, always read the PDS. 

Always read the PDS that comes with your credit card travel insurance policy

By reading the PDS, you’ll be able to understand the limitations of Covid-related cover on your credit card travel insurance policy, including under what circumstances your provider will or will not cover pandemics.

ANZ credit card travel insurance

Commonwealth bank credit card travel insurance, nab credit card travel insurance, westpac credit card travel insurance, american express credit card travel insurance, citi credit card travel insurance, hsbc credit card travel insurance, which other providers offer complimentary travel insurance with their credit cards.

Underwritten by: Allianz Global Assistance  ANZ credit cards that offer complimentary travel insurance include:

• ANZ Frequent Flyer Platinum
• ANZ Frequent Flyer Black
• ANZ Rewards Platinum
• ANZ Rewards Black
• ANZ Rewards Travel Adventures
• ANZ Platinum

Does ANZ credit card travel insurance cover Coronavirus? 

If you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19, cover is available for:

• Overseas medical assistance
• Overseas emergency medical
• Evacuation and repatriation
• Cancellation
• Additional expenses 

For more information call Allianz Global Assistance on: 1300 135 271

Underwritten by: Zurich Australian Insurance through Cover-More 

CommBank credit cards that offer complimentary travel insurance:

• CommBank Low Fee Gold Credit Card 
• CommBank Low Rate Gold Credit Card 
• CommBank Gold Awards Credit Card
• CommBank Platinum Awards Credit Card
• CommBank Diamond Awards Credit Card 
• CommBank Ultimate Awards Credit Card
• World Debit Mastercard

Does Commonwealth Bank credit card travel insurance cover Coronavirus? 

Commonwealth Bank credit card travel insurance provides limited cover for overseas emergency medical expenses related to COVID-19. 

However, CommBank credit card travel insurance does not provide cancellation cover related to COVID-19.

CommBank's standalone travel insurance policy, i.e. not the bundled policy, does not provide cover for Covid whatsoever. 

For more information call Cover-More on: 1300 467 951

Underwritten by: Allianz Global Assistance 

NAB credit cards that offer complimentary travel insurance:

• NAB Premium Credit Card
• NAB Platinum Credit Card
• NAB Signature Credit Card
• NAB Platinum Visa Debit Card

Does NAB credit card travel insurance cover Coronavirus?

From 30 June 2022, NAB credit card travel insurance may provide limited cover for COVID-19 related events, such as:

• Overseas Emergency Assistance
• Overseas Emergency Medical
• Medical Evacuation & Repatriation
• Additional Expenses

For more information call Allianz Global Assistance on: 1800 187 025

Underwritten by: Allianz Global Assistance

Westpac credit cards that offer complimentary travel insurance:

• Westpac Earth Black
• Westpac Earth Platinum
• Westpac Earth Platinum Plus
• Westpac Altitude Black
• Westpac Altitude Platinum 
• Westpac Altitude Platinum Plus
• Singapore Airlines Platinum
• Singapore Airlines Gold
• Westpac Low Fee Platinum
• Private Bank Gold Mastercard

Does Westpac credit card travel insurance cover Coronavirus?

From 8 July, Westpac has announced it will be providing COVID-19 and pandemic cover on eligible travel insurance policies through select credit cards (T&Cs apply). Benefits include:

For more information call Allianz Global Assistance on: 1800 091 710

Underwritten by: Chubb 

American Express credit cards that offer complimentary travel insurance:

• American Express Platinum Card 
• American Express Gold Card 
• American Express Rewards Advantage Card 
• American Express Green Card  
• American Express Explorer Credit Card 
• American Express Platinum Reserve Credit Card 
• American Express Platinum Edge Credit Card 
• American Express Platinum Rewards Credit Card 
• Qantas American Express Ultimate Credit Card 
• American Express Velocity Gold Credit Card  
• American Express Elevate Credit Card 
• American Express Elevate Premium Credit Card

Does American Express credit card travel insurance cover Coronavirus?

American Express credit card travel insurance provides limited cover for Covid-related events, such as:

• Trip cancellations, curtailments, and changes
• Medical emergency expenses cover 

It's recommended you check the specific PDS for your card to make sure you're aware of the way your credit card travel insurance treats Covid. 

Note: There is no cover if you travel against a Smartraveller ‘Do Not Travel’ warning or if borders have closed at your destination prior to departure.

For more information call Chubb on: (02) 9335 3200

Citi credit cards that offer complimentary travel insurance:

• Citi Prestige credit card
• Citi Premier credit card
• Citi Rewards credit card
• Emirates Citi World Mastercard
• CitiBusiness Gold credit card

Does Citi credit card travel insurance cover Coronavirus?

Unfortunately, Citi will not cover you for any loss, damages, or expenses caused by, arising directly or indirectly from or in any way related to any epidemic or pandemic, including COVID-19. 

For more information call Allianz Global Assistance on: 1800 072 791

HSBC credit cards that offer complimentary travel insurance:

• HSBC Platinum credit card
• HSBC Platinum Qantas credit card
• HSBC Premier World MasterCard
• Low Rate credit card

Does HSBC credit card travel insurance cover Coronavirus?

HSBC credit card travel insurance provides some cover for Covid, including for benefits like: 

• Overseas emergency assistance
• Overseas emergency medical 
• Evacuation and repatriation 
• Cancellation 

Make sure you read through the relevant PDS to understand the limits of HSBC’s coverage.

For more information call Allianz Global Assistance on: 1800 648 093

According to Mozo’s database, 32 credit card providers on site offer complimentary travel insurance on their credit cards. 

If you are concerned about whether you are covered for any medical issues or cancellations due to the outbreak of the coronavirus, contact your provider, or its travel insurance underwriter, on one of the following numbers.

RELATED ARTICLE: Everything you need to know about travel insurance

Interested in what other travel features come complimentary on credit card products? Jump over to our credit card comparison table to check out various options or Mozo's top choices of the best credit cards.

^See information about the Mozo Experts Choice Credit Card Awards

Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.

While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.

Who we are and how we get paid

Our goal at Mozo is to help you make smart financial decisions and our award-winning comparison tools and services are provided free of charge. As a marketplace business, we do earn money from advertising and this page features products with Go To Site links and/or other paid links where the provider pays us a fee if you go to their site from ours, or you take out a product with them. You do not pay any extra for using our service.

We are proud of the tools and information we provide and unlike some other comparison sites, we also include the option to search all the products in our database, regardless of whether we have a commercial relationship with the providers of those products or not.

'Sponsored', 'Hot deal' and 'Featured Product' labels denote products where the provider has paid to advertise more prominently.

'Mozo sort order' refers to the initial sort order and is not intended in any way to imply that particular products are better than others. You can easily change the sort order of the products displayed on the page.

Important information on terms, conditions and sub-limits

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

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Westpac Airpoints™ Platinum Mastercard®.

An Airpoints™ Platinum Mastercard gives you access to credit up to an agreed limit, so you can pay for goods or services anywhere Mastercard® is accepted, all while earning Airpoints Dollars™ and Status Points¹.

• Earn 1 Airpoints Dollar for every $110 spent on your card up to (and including) $7,000 then 1 Airpoints Dollar for every $220 spent on your card each month¹.
• Earn one Status Point for every $225 you spend on eligible purchases¹ and climb Airpoints™ membership tiers to enjoy exclusive travel benefits.
• Koru membership joining fee waived, plus a $145 discount off a standard 12-month individual membership².
• Up to 35 days overseas travel insurance  cover per round trip³.

See our full rates and fees 

More benefits.

• Extended Warranty Insurance of up to 12 months for goods purchased on your Airpoints Platinum Mastercard®, plus 90 days  Purchase Protection that could cover loss, theft or accidental damage 3 .
• Up to 44 days interest free on purchases when you pay off your balance in full by the payment due date 4 ( more about credit card interest-free periods ).
• 200 Airpoints Dollars Advance available to you if you’re a little short on what you need for a reward 5 .
• Make contactless payments without a PIN for transaction amounts up to the local country limit.
• Access to a wide range of travel experiences and privileges with Mastercard Travel and Lifestyle services . Hotel, flights and card programs especially curated for you by Mastercard 7 .

What is a credit card?

A credit card gives you access to credit up to an agreed limit, so you can pay for goods or services anywhere Mastercard is accepted. 

With a credit card, you should aim to pay the balance owing in full each month to avoid paying interest on your purchases. There are other fees and charges that apply which are outlined on our website . 

If you’re looking to use a credit card for a large one-off payment, it might not be the right product for you. You can talk through your options with someone in our team either at your local branch or by giving us a call on 0800 400 600.

If you think a credit card is right for you, the next step is to decide which type of card to get. To help you decide which credit card is best for you, compare our cards . 

How to apply.

Keeping you safe., 24/7 protection.

With CardGuard ® you’re protected 24/7 from fraudulent activity 8 . So you can use your card anywhere, anytime, and leave your worries behind.

24-hour assistance

Whether you have lost your credit card or it’s been stolen, we’re always on hand to help. You can also apply a temporary block in Westpac One® online banking.

Safer online shopping

Mastercard® Identity Check is an extra layer of security that helps us make sure it’s definitely you that’s using your card online.

Smart ways to pay.

Enjoy all the benefits of your Westpac credit card by using your mobile device with Apple Pay⁹ or Google Pay™¹⁰.

Interest rates are subject to change.

Up to 44 Interest free days on purchases when you pay off your balance in full by the payment due date⁴. More about credit card interest-free periods

Fees are subject to change. Some overseas banks and ATMs may charge an extra fee for a cash advance.

Are you ready to travel?

If you have overseas travel plans, make sure you’re up to date with the latest benefits and exclusions of your Westpac Platinum Mastercard travel insurance policy.

Things you should know.

1  Certain purchases and transactions do not earn Airpoints Dollars or Status Points, as applicable (see the applicable Credit Card Conditions of Use for full details), including: fees, charges or interest, balance transfers, credit card repayment insurance, tax payments (including local council rates and ACC Levies), gambling chips or gambling transactions (including online gambling), cash withdrawals from your account, money orders, travellers cheques and foreign currencies in cash, business-related purchases made with a Westpac Airpoints credit card other than a Westpac Airpoints Business Mastercard and transactions on any nominated account(s) linked to your Westpac Airpoints credit card. Status Points are earned on applicable credit cards only.  The tiered earn rates will reset at the start of each relevant month (being the statement period set out in your statement).

2 May only be used in conjunction with Koru Individual Memberships. Koru programme Terms and Conditions apply  Koru joining fee and/or Koru annual membership fee will not be refunded if it has already been paid to Air New Zealand.

3 Terms, conditions, exclusions and eligibility criteria apply (see applicable policy document for details), including a minimum spend for certain travel regions. The availability of any insurance cover is subject to the acceptance and approval of a complete application. Any payment is subject to your claim being accepted. Travel, Extended Warranty and Purchase Protection Insurances arranged by Westpac and underwritten by AIG Insurance New Zealand Limited. Westpac does not guarantee the obligations of, or any products issued by, AIG. 

4  Interest free days give you access to interest-free credit - if you pay off your balance in full (excluding balance transfers) by the payment due date. Cash advances are not purchases and have no interest free days. See credit card interest-free period page for how it works.

5 For details on Airpoints Dollars Advance and Airpoints Dollars expiry see airnewzealand.co.nz/airpoints.

6  Transaction fees do not apply when using ATMs within the Global ATM Alliance in the respective country shown. Institutions participating in the Global ATM Alliance are subject to change but currently include Deutsche Bank (Germany), Bank of America (United States), Scotiabank (Canada), Barclays Bank (United Kingdom), BNP Paribas (France), Westpac (Australia) and Westpac (New Zealand). The NZ$2 for credit card and NZ$3 for debit card international transaction fee saving applies to Westpac customers only, and is subject to change. All other international and standard fees apply including foreign currency conversion fees apply – see the Transaction and Service Fees Brochure for details. 

7 Any costs incurred by using Mastercard Travel and Lifestyle Services are at the cardholder's expense.

8 Provided you notify us as soon as possible, have not acted fraudulently or negligently, and have complied with the card’s Conditions of Use .

9  Apple Pay is available to eligible Westpac debit and credit Mastercard customers. Customers also need a compatible Apple device. For a list of compatible Apple Pay devices, see Apple Support. Terms and conditions apply to Apple Pay, see Westpac Apple Pay Terms and Conditions for more information.

10 Google Pay is available to eligible Westpac debit and credit Mastercard customers. Customers also need a compatible Android device. For a list of compatible Google Pay devices, see Google Support. Terms and conditions apply to Google Pay, see Westpac Google Pay Terms and Conditions for more information.

11   Rate will apply to balance(s) transferred until that balance(s) is paid off.  Balance Transfer Terms and Conditions  and lending criteria apply. All applications are subject to Westpac approval. You cannot transfer a balance from a Westpac card or loan. You can transfer up to 95% of your available credit card limit. Your card must remain within its credit limit after the balance has been transferred. Balances cannot be transferred to a Mastercard® BusinessCard/Purchasing Card. Balance transfers do not earn Airpoints Dollars™ or hotpoints®. Payments you make to your Westpac credit card will first go to charges and interest accrued, then to cash advances and purchases, followed by balance transfers as they appear on your last statement. Payments will then be applied to transactions that have not yet appeared on a statement in the same order. If you have multiple balance transfer rates, payments will first be applied to the balance transferred on the highest interest rate. Interest rates are subject to change without notice. All new purchases, cash advances and any unpaid interest or fees will incur interest at the standard interest rate in accordance with the card’s  Conditions of Use . 

If you only make the minimum repayment each month, you will pay more interest and it will take you longer to pay off the unpaid balance.

You must be a member of Air New Zealand’s Airpoints™ programme to earn Airpoints Dollars.  Airpoints terms and conditions apply. 

Airpoints™ and Airpoints Dollars™ are registered trademarks of Air New Zealand Limited.

Apple and Apple Pay are trademarks of Apple Inc., registered in the U.S. and other countries.

Google Pay is a trademark of Google LLC.

Mastercard® is a registered trademark and the circles design is a trademark of Mastercard International Incorporated.

Terms and conditions

Eligibility criteria, lending criteria, terms and conditions apply. See:

• Westpac Airpoints Credit Card Conditions of Use
• Airpoints Terms and Conditions
• Transaction and Service Fees Brochure

View terms and conditions for all our credit card products .

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Complimentary insurances with your ANZ credit card

We often don't think about insurance until we actually need it. Whether you need it now or not, you may be eligible for some complimentary travel or shopping insurance with your ANZ credit card. Take a look and see!

What are you looking for?

• International travel insurance

Emergency and medical assistance

• Insurance booklets

How to make a claim

Important changes to complimentary insurances.

Complimentary insurances for ANZ credit cards have undergone some recent changes, which will take effect from 7 June 2024 . Please refer to your new policy booklets and our helpful FAQs for details.

See what complimentary insurances are available

Select your card category below to see what complimentary insurances you may be eligible for on your existing ANZ credit card.

• Platinum or Black cards
• ANZ First cards

For ANZ Platinum and Black credit cards:

The eligible ANZ Platinum and Black credit cards are as follows:

• ANZ Rewards Travel Adventures (no longer for sale)

Refer to the policy information booklet for terms, conditions, exclusion, limits, applicable sub-limits and eligibility criteria that apply. disclaimer

You could be eligible for these complimentary insurances disclaimer when you make eligible purchases using your eligible ANZ Platinum or Black credit card (see list below):

• International Travel Insurance disclaimer
• Domestic Travel Insurance disclaimer
• Rental Vehicle Excess In Australia Insurance disclaimer
• Purchase Protection Insurance disclaimer
• Extended Warranty Insurance disclaimer

See your insurance booklet

For ANZ First credit cards:

The eligible ANZ First credit cards are as follows:

• ANZ First Free Days Visa
• ANZ First Low Interest Visa (no longer for sale)

You could be eligible for these complimentary insurances disclaimer when you make eligible purchases using your eligible ANZ First credit card (see list below):

International Travel Insurance

You may be eligible for up to 6 months of complimentary international travel insurance with your ANZ Black or Platinum credit card. You'll need to meet the eligibility criteria set out in your  policy information booklet including, but not limited to:

• prepayment of, at least, $250 of your travel costs before leaving Australia
• travel costs need to be charged to an ANZ Black or Platinum credit card in your name. 

Before you travel overseas, read your  policy information booklet for full eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits. disclaimer  You can also check your eligibility and obtain a Letter of Eligibility  online or by phone below.

If your condition is life threatening, please call local emergency services.

Allianz Global Assistance are on call 24 hours a day, 7 days a week. Please contact us using the following contact details:

  1800 010 075   within Australia

+61 7 3305 7465  from overseas

Please note that calls from mobiles, public telephones or hotel rooms may attract additional charges.

Email or fax

Email  [email protected]

Fax  +61 7 3305 7005

Other overseas numbers

Find the number you need from our list below

Looking for all the fine print?

Please refer to the insurance booklet relevant to your ANZ credit card for the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the Group Insurance Policy.  

Platinum/Black Insurance booklet

First Insurance booklet

Please pick any of the following options to make a claim to the Allianz Global Assistance/ANZ Travel team:

Lodge your travel claim online or obtain a claim form for other complimentary covers.

  Claim online

24 hours a day, 7 days a week

1300 135 271

8am to 5pm AEST, Monday to Friday (except public holidays)

Email [email protected]

Post your completed claim form to Allianz Global Assistance, Locked Bag 3014, Toowong DC, QLD 4066

Your questions answered

What are the main changes.

A summary of the main changes (PDF) taking place in relation to the ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet are:

• Wording updates to definitions and clauses
• Changes to benefit limits
• Excess will increase from $350 to $500 where excess is applicable.
• Period of cover for Platinum cardholders will reduce from 6 consecutive months to 3 consecutive months.

For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please refer to the new ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet for more information.

A summary of the main changes (PDF) taking place in relation to the ANZ First Credit Card Complimentary Insurance Policy Information Booklet are:

For the full list of benefits and the terms, conditions, exclusions, limits, applicable sub-limits and excesses that apply, please refer to the new ANZ First Credit Card Complimentary Insurance Policy Information Booklet for more information.

Why are the excess and benefit limits changing for International Travel Insurance?

ANZ and Allianz review the complimentary insurance offering from time to time and make adjustments in line with market conditions.

Why is the period of cover changing for International Travel Insurance for Platinum cardholders?

ANZ and Allianz review the complimentary insurance offering from time to time and make adjustments to reflect changing customer preferences and broader market conditions.

What happens to events occurring before 7 June 2024?

Where you want to make a claim for an insurable event that occurred before 7 June 2024 , the event will be covered under the terms of the policy in place at that time.

For ANZ Platinum and ANZ Black cardholders, if the insurable event occurred before 7 June 2024 , the ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet (PDF) dated 8 November 2023 will apply.

Terms, conditions, exclusions, limits, applicable sub-limits and eligibility criteria apply. Please refer the new ANZ Platinum and Black Personal Credit Cards Complimentary Insurance Policy Information Booklet for more information.

For ANZ First Credit Card customers, if the insurable event occurred before 7 June 2024 , the ANZ First Credit Card Complimentary Insurance Policy Information Booklet (PDF) dated 8 November 2023 will apply.

Terms, conditions, exclusions, limits, applicable sub-limits and eligibility criteria apply. Please refer the new ANZ First Credit Card Complimentary Insurance Policy Information Booklet for more information.

If you have any questions about how the changes may apply to you, please contact Allianz Global Assistance on 1300 135 271 (within Australia) or by email to [email protected] .

Will this change effective from 7 June 2024 impact my current claim?

If you have any questions about an existing insurance claim or how the changes may apply to you, please contact Allianz Global Assistance on 1300 135 271 (within Australia) or by email to [email protected] .

Important information

Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631(trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a group policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit licence 234527 which allows eligible ANZ account holders and cardholders to claim under the group policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth).  The eligibility criteria, terms, conditions, limits and exclusions of the group policy are set out in the  ANZ Platinum and Black Credit Card Complimentary Insurance booklet (PDF) which may be amended from time to time. An excess may be deducted from any benefit paid. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objectives, financial situation or needs.  You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.

Purchase Protection Insurance and Extended Warranty Insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued a Group Policy to Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522 AFSL and Australian credit license 234527 which allows eligible ANZ account holders and cardholders to claim under the Group Policy as a third party beneficiary by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). The eligibility criteria, terms, conditions, limits and exclusions of the Group Policy are set out in the  ANZ First Credit Card Complimentary Insurance booklet (PDF)  which may be amended from time to time. ANZ does not guarantee this insurance. Any advice has been prepared without taking into account your objects, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.