safari this web page was reloaded because a problem occurred

How-To Geek

How to fix "this webpage was reloaded because a problem occurred" on a mac.

Safari is responsive and energy efficient, but it also comes with its own set of error messages which can be hard to diagnose.

Quick Links

What causes this error, possible fixes for "this webpage was reloaded...", always keep another browser handy.

Safari is a solid browser choice for Mac users because it's optimized to run well on Apple hardware and sip as little power as possible. That doesn't mean it's perfect, however, and web pages will crash from time to time.

So, what can you do about a problem web page?

This error can be caused by a number of issues, and it's hard to diagnose the exact cause. The most common causes are web pages that use significant resources, pages that consume a lot of physical memory, or incompatibilities with the current version of Safari you are running.

Often these errors occur sporadically, never to return again. The problem is worse when a particular website constantly causes the error to appear, which can result in Safari refusing to render it at all and showing an "a problem repeatedly occurred" error.

If the website in question is particularly demanding, users of older machines with limited resources may be more likely to encounter it. Due to the way Safari monitors how websites use your resources, it's not unusual to see the error even on new machines either.

You can always check your memory or CPU usage using Activity Monitor (search Spotlight or find it under Applications > Utilities) on the CPU and Memory tabs. Safari splits websites into separate processes, so if resources are to blame you should be able to tell here.

Related: How to See Which Program Is Using All Your CPU on Mac

The first thing you should check is that Safari is updated to the latest version under System Preferences > Software Update. Simply having the latest update for your version of macOS may not be enough, and you might need to upgrade your Mac to the latest version of macOS  to get the latest version of Safari.

Once you've determined your browser is up to date, consider what elements on the page may be causing the error. For example, if the website has a lot of rotating advertisements, JavaScript could be to blame. You might also have a cached version of the website causing problems.

These sorts of problems can be diagnosed using settings only available in Safari's Develop menu. To enable the menu, click on "Safari" in the top-left corner of the screen then choose Preferences followed by the Advanced tab. Enable "Show Develop menu in menu bar" and return to the webpage in question.

You can now use the Develop > Empty Caches menu bar option to delete any saved data causing an issue and try again. If JavaScript is to blame, you can disable it under Develop > Disable JavaScript.

Be aware that changing settings in the Develop menu may cause websites not to work properly. We recommend changing any settings back to default values when you're done using the problem website.

You can also try disabling any Safari plugins you have running or removing Safari extensions, too. As a last resort, enable "Block All Cookies" under Safari > Preferences > Privacy (but make sure you enable this setting again when finished so that other webpages function correctly).

It's not unusual to find out nothing you do will help, and that a certain website or web app is not compatible with Safari. The easiest fix in this instance is to simply use another browser like Google Chrome or Mozilla Firefox .

It's always a good idea to have another browser (or two) installed so that you have something to fall back on if you encounter problems with Safari. Broadly speaking though, Mac users should stick to Safari for its unbeatable speed and power efficiency.

Related: Why You Should Use Multiple Web Browsers

If Safari doesn't open a page or work as expected on your Mac

If Safari doesn't load a webpage, stops responding, quits unexpectedly, or otherwise doesn't work as expected, these solutions might help.

These solutions are for issues that can affect Safari on Mac, including issues such as these:

A webpage is blank, doesn't load all of its content, or otherwise doesn't work as expected.

You can't sign in to a webpage, despite using the correct sign-in information.

A webpage asks you to remove or reset cookies.

Safari slows down, stops responding, or quits unexpectedly.

Reload the page

From the menu bar in Safari, choose View > Reload Page. Or press Command-R.

If Safari doesn't reload the page, quit Safari, then try again. If Safari doesn't quit, you can press Option-Command-Esc to force Safari to quit .

If Safari automatically reopens unwanted pages, quit Safari, then press and hold the Shift key while opening Safari. Learn how to control which windows Safari automatically reopens .

Install software updates and restart

Update macOS , which can include updates for Safari. If your Mac didn't restart automatically, choose Apple menu  > Restart. Some important background updates take effect only after restarting.

Check Safari extensions

If you installed any Safari extensions, turn extensions off. From the menu bar in Safari, choose Safari > Settings (or Preferences). Click Extensions, then deselect each extension to turn it off. Learn more about Safari extensions .

If you find that an extension is causing the issue, make sure that the extension is up to date.

Test with a private window

A website can store cookies, caches, and other data on your Mac, and issues with that data can affect your use of the website. To prevent the website from using that data, view it in a private window: From the menu bar in Safari, choose File > New Private Window, or press Shift-Command-N.

If that works, use the following steps to remove the website's data, including its caches and cookies. The website can then create new data as needed. If it's a website that you sign in to, make sure that you know your sign-in information before continuing.

Choose Safari > Settings (or Preferences), then click Privacy.

Click Manage Website Data.

Select the affected website from the list shown.

Click Remove.

Click Done.

Open the website again in a non-private browser window.

Check Safari settings

The webpage might not be compatible with one or more browser settings, which you can turn on or off as needed. From the menu bar in Safari, choose Safari > Settings (or Preferences). Then click Websites, Privacy, or Security to access these settings:

Privacy settings . These settings apply to all websites. For example, a website might require that you allow cross-site tracking, show your IP address, or allow cookies.

Security settings . These settings apply to all websites. For example, a website might require that you enable JavaScript.

Websites settings . These settings can be configured for specific websites. For example, a website might require that you allow pop-up windows, allow downloads, allow access to your camera or microphone, or turn off content blockers.

Check iCloud Private Relay

If you subscribe to iCloud+ and are using its Private Relay feature, try reloading the page without Private Relay: From the menu bar in Safari, choose View > Reload and Show IP Address. This menu item appears only when Private Relay is turned on for your network. Learn more about iCloud Private Relay .

Check VPN or other security software

If you installed VPN or other software that monitors or interacts with your network connections, that software could affect your use of the website or the internet. Learn about network issues related to VPN and other software .

Check network settings

Certain network settings, such as custom proxy settings or custom DNS settings , can affect access to content on the internet. Even if you haven't changed these or other network settings yourself, you might have installed software that changed them for you.

To find out whether the issue is with the network settings on your Mac, try viewing the page from a different web browser or different device on the same network. Or reset your network settings by setting up a new network location on your Mac.

If the issue affects other devices and web browsers on the same network, the issue is probably with the website, and you should contact the website developer for help.

If the issue continues to affect only a particular webpage, contact the website developer for help.

Learn how to block pop-up ads and windows in Safari .

Learn what to do if your iCloud or Safari bookmarks aren't syncing .

Related topics

Explore Apple Support Community

Find what’s been asked and answered by Apple customers.

• Accessories
• Meet the team
• Advertise with us
• Privacy Policy

Safari is a fast browser that works well on the iPhone. We love its useful features like the ability to block websites. But sometimes, things can go wrong and Safari browser displays the ‘A problem occurred with this webpage, so it was reloaded’ error message. When it comes to fixing this problem, there are a few solutions you can try. Let’s take a look at what can be done.

Tips to Fix A Problem Occurred with this Webpage so it was reloaded on iPhone

1. clear safari browsing history.

2. Block Cookies on Safari

3. Turn JavaScript Off/On

4. Turn Off Background App Refresh

Note: Doing this will also help in decreasing your phone’s battery draining!

5. Reset Network Settings

6. Restart your iOS Device

If you haven’t had any luck with the above tips, one last thing you can try is to go to  Settings  →  General  →  Shutdown . Once your phone switches off, wait a minute and then power it back on and check if the Safari issue is resolved.

7. Try another browser

If none of the solutions are working and you still experience ‘A problem occurred with this Webpage’ on Safari, there are many great alternative browsers you can use instead.

Wrapping Up…

Hopefully, these tips have helped you fix the webpage reloaded error on Safari. What worked for you? Drop us a line in the comments below to share.

Mehak has a master’s degree in communication and over ten years of writing experience. Her passion for technology and Apple products led her to iGeeksBlog, where she specializes in writing product roundups and app recommendations for fellow Apple users. When not typing away on her MacBook Pro, she loves being lost in a book or out exploring the world.

View all posts

🗣️ Our site is supported by our readers like you. When you purchase through our links, we earn a small commission. Read Disclaimer .

LEAVE A REPLY Cancel reply

Save my name, email, and website in this browser for the next time I comment.

Related Articles

How to download ipados 17.5 beta 4 on ipad, how to download watchos 10.5 beta 4 on apple watch, how to download macos sonoma 14.5 beta 4, how to download and install ios 17.5 beta 4 on iphone.

• Home New Posts Forum List Trending New Threads New Media Spy
• WikiPost Latest summaries Watched WikiPosts
• Support FAQ and Rules Contact Us

Safari - This webpage was reloaded because a problem occurred (When logging into a site)

• Thread starter james-bailey
• Start date Apr 25, 2020
• Sort by reaction score

james-bailey

Macrumors regular.

• Apr 25, 2020

szw-mapple fan

Macrumors 68040.

Do you have developer options turned on? if so, make sure you don't have "Disable disable cross-origin restrictions" turned on. If you absolutely need safari try the safari tech preview if nothing else works.  

soundpiercing

Macrumors newbie.

• Apr 26, 2020

You have to reinstall Safari13.1HighSierraAuto update. More info here: https://discussions.apple.com/thread/251213636  

soundpiercing said: You have to reinstall Safari13.1HighSierraAuto update. More info here: https://discussions.apple.com/thread/251213636 Click to expand...

• Apr 28, 2020

WristyManchego

Macrumors member.

• Jul 19, 2020

Links in above thread to Safari download are dead. Anyone have an updated link or solution?  

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari keeps "This webpage is reloaded because a problem occurred"

Whenever I browse websites and it is random, Safari gets reloaded with the following message "This webpage was reloaded because a problem occurred".

What can I do do resolve this? I cleared my cache, and even reloaded the OS in place.

This does not happen with other browsers on the same machine....

I am out of ideas.

Mac OS: 10.15.5

Safari Version: 13.1.1

iMac 21.5″, macOS 10.12

Posted on Jul 28, 2020 10:27 AM

Posted on Oct 2, 2020 9:16 PM

I am having the same problem, and it seems to be getting worse! It's to the point I've had to use my phone to complete simple transactions/tasks with companies/sites I've used for years, because Safari on my Mac keeps trying to reload the page.

I do not have extensions, I've cleared the cache, even cleared history. Chatted with Apple support Daniel on 09.26.20 with case number 101193766344. He tried to help me, said, "we have a great guide we can follow together here..." https://support.apple.com/kb/HT204098 He went through the guide for about 30 minutes, nothing fixed the problem. The mentioned running Yosemite, I told him (again) I am running Mojave, and then BOOM, "your chat ended because of a temporary system issue. Please wait while we connect you with the next available Advisor." I then received a message, "Chat support isn't currently available." I love my Apple products, this is my second iMac, but come on Apple...this is getting ridiculous! I'm no expert, but it appears it's a Safari 14.0 problem.

Similar questions

• Since Installing Safari "Upgrade" Version 15, Safari Constantly Reloading Web Pages Since installing Safari "Upgrade" Version 15, multiple Web Pages webpages continue to reload every few seconds which renders the website completely useless. Nothing else changed. VERY ANNOYING! I am getting the message - This webpage was reloaded because a problem occurred. Would like help either fixing the problem without spending hours doing it, or reverting back to the previous version of Safari. Thanks. iMac (27-inch, Late 2013) OS Version 10.15.7 (19H1417) Safari Version 15.0 (15612.1.29.41.4, 15612) 293 4
• My Safari Keeps reloading the web page. It has become unusable since the 13.1 update. I My Safari Keeps reloading the web page. It has become unusable since the 13.1 update. I'm running High Sierra 10.13.6 and on pages like my Yahoo mail, and even Home Depot won't load. it keeps looping into a reload over and over. 1592 1
• safari constant reloading When I access sites such as bbc.com with safari, it stops working and sends the message 'reloading pages'. This never happened until I updated macOS High Sierra yesterday from the App store. Please help me stabilize Safari if you can. Thanks. 253 2

Loading page content

Page content loaded

Oct 2, 2020 9:16 PM in response to gmoriwaki

Sep 18, 2020 3:50 PM in response to gmoriwaki

I've recently installed Mojave. Since then, I can't login to websites I use, i.e., bank account. Safari says, "Reload the webpage."

I don't know what to do to reload a webpage. How do I solve my problem?

Sep 22, 2020 10:25 AM in response to gmoriwaki

I've had the same problem on a few sites. I just upgraded to Safari 14 using Mojave on a MacBook Pro, and never experienced this problem with Safari 13 on any of these sites. Changing the settings for Reader view or Content Blocker (globally or for the specific sites), or disabling my VPN or McAfee anti-virus, doesn't seem to help -- but turning off JavaScript seems to solve the problem (although that creates big problems for other sites that depend on JS, since there is no site-by-site setting for turning JS on/off). I wonder if there's some new Safari 14 security setting/feature that blocks these sites from completing whatever they're trying to do with JS, putting the web page into an error loop?

Sep 30, 2020 12:30 PM in response to gmoriwaki

same problem and same recurring error message with safari 14 on mojave 10.14.6. i have no extensions, have tried clearing cache, turning java script on & off. the browser is practically unusable and no way to easily get back to safari 13 which worked fine on all sites. big fail apple, big mistake on my part for installing it. using chrome now, safari just too much trouble.

Oct 4, 2020 11:53 AM in response to gmoriwaki

My problem started about two weeks ago with a particular web site and now seems to be spreading to other sites. It only affects some pages on one site, but affects google and apple sites totally, as far as I can tell. It also affects the weather service page.

So far, all secured pages work; unsecured pages do not work, unless they show up with "Not Secure" in the address entry box at the top. This is true, even within a site.

Oct 4, 2020 7:31 PM in response to khabir.taylor

I'm not holding my breath, but...I found an article on mrmacintosh.com on 10.02.20 discussing the reloading problem. There was an update to the article saying Apple had released a couple of updates to address the problem. I ran the updates as the article suggested, and so far, so good. mrmacintosh.com/10-14-6-supplemental-update-safari-14-released-to-fix-previous-issues/

Oct 5, 2020 3:47 PM in response to lswaterford

I was hoping that this would fix my problem but I am running the Catalina version. 😢. This has been a very annoying problem for a very long time so I am using Chrome in conjunction with Safari when it crashes. Hopefully they can correct this issue.

Oct 5, 2020 5:00 PM in response to lswaterford

the security and safari supplemental updates fixed the safari/mojave problem with not loading websites but still have unresolved problem that popped up with that previous update which has caused seemingly random system freezes for up to a minute when launching some apple and adobe programs. force quit will not work and i just have to wait until everything unfreezes which it eventually does.

Oct 9, 2020 10:36 AM in response to gmoriwaki

I may have found a temporary solution to my months-long problem with Safari always crashing with "This webpage is reloaded because of a problem." Although it can happen with any website I visit, I can always recreate the problem by going to the Amazon website and just by going up and down the pages, it will consistently crash Safari with the above error.

I enabled the Develop tab in Safari by going into Safari->Preferences->Advance and enable Show Develop Menu in Menu Bar. Now you should have a menu option in Safari with Develop. Click on that and scroll down to Experimental Features->Reset all to Defaults.

Once that happens, the problem is gone. Now, if you close Safari completely, you will need to repeat this step again to resolve the issue.

I am getting close to finding out what the problem is, but at least I have a functioning browser....

Oct 17, 2020 2:48 PM in response to gmoriwaki

I had the same problem. Always got this problem whenever I made a selection in a dropdown menu on different sites. I found it was the little helpful Program "Magnet" (Window organisation utility). The strange thing this is that it is no Safari-extension just a menubar program. Anyway, if I quit it everything's fine again in Safari. Maybe you have this tool as well? Or some others, because it's quite popular.

Jul 28, 2020 1:48 PM in response to gmoriwaki

Have you tried disabling any extensions you have?

Are you running any anti - virus programs? Using a VPN?

Aug 11, 2020 11:55 AM in response to Eric Root

I am not running any VPN or anti virus programs. I did disable all extensions and still I can recreate the problem. This has been very frustrating...

Sep 22, 2020 8:56 AM in response to 1502_mi-dts

Recently went to Mojave and having the same issues but my version of Safari is 14.0 so will try what you did as far as disabling extensions to see the result

Sep 22, 2020 8:58 AM in response to gmoriwaki

Well just checked and don't have any extensions to disable, have a VPN but it does the same either way. So like others, I don't have any answers

Sep 24, 2020 6:40 AM in response to gmoriwaki

I have the same problem and it only started the other day when I finally updated my computer.