southall travel deposit

Southall Travel Review

UK Airports

Destinations

Payment Method

Flights to Dubai

All Inclusive Holidays

Family Holiday

• The Southall Travel Group Est. 1984
• ABTA & ATOL protection
• Exclusive deals to 100s of destinations
• Low Deposit from £99pp
• Last Minute Deals
• You Can Not Book online
• Mobile App is hard to use
• Phone Call Booking

Travel Agent Reviews – Cheap Holidays What you need to know – Southall Travel Reviews .

The Southall Travel Group, established in 1984 and is one of the largest travel companies in the UK. This travel agent is a privately owned UK-based travel agent located in the borough of Southall. The Group both operates physical locations and online holiday bookings. In its beginnings, this top travel agent was a small travel agency that served the Asian UK market with bookings mainly in India and Asia.

The Holidays Team was launched in 2007, as a B2B division that provides travel. Around the same time Away Holidays was launched, which is another top travel agent owned by the Group. In 2013 this top travel agent launched Travel Trolley, a top online travel agent that offers flights, hotels, and holiday packaged bookings. 2017  New corporate headquarters were moved to Mayfair, London. The company has established their Customer Service Centre there also, which operates 24/7 and are there to help you with any issues.

Southall Travel Deals/Sale:

If you Call, you will get the best price under the ‘Best Price Guarantee’ for holiday packages, hotels, flights, luxury holidays, city breaks, last minute holidays, and much more. As the company works through phone bookings you can rest to sure that this part of the travel agents is very well organised and booking thought the phone will be as easy as anything else, given that you know exactly what you need.

Calling this travel agent will get you the best holiday deals they have!

ABTA ATOL Protection:

Is Southall Travel ABTA protected?

Southall Travel limited is an ABTA bonded travel agent, with ABTA membership number 80626, W 4816 . This top travel agent also operates with ATOL license ( 5553 ) provided by the Civil Aviation Authority. ATOL is a financial protection scheme for UK travel companies and over 20 million holidaymakers and travellers are protected each year. When you book an ATOL protected holiday package or flight plus holiday from this travel company, you will receive an ATOL protection Certificate confirming your arrangements and your protection under the travel agency ATOL protection license.

What does this mean for you?

If you do not receive an ATOL protection Certificate, then the booking will not be ATOL protected. If you do receive an ATOL protection Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our bookings conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Why Book Holidays with this travel agent?

Southall Travel’s package holidays guarantee a value holiday without the enormous price, see all the top deals and offers that Top10TravelAgents.com has selected for you today and go book your next Package Holiday!

• Price Match Guarantee – can help you book your perfect holiday at the cheapest price. This top travel agent is very competitive and will go above and beyond to get the best price for you holiday packages. It does not matter if it’s a luxury holiday, budget holiday or city break, they’ll be able to find it cheaper, or at least match whatever prices you find elsewhere.
• Low deposits £99pp – A deposit of £99 per person is needed to secure your holiday, but this is a lot better than having to pay the entire holiday at the time of booking.
• No fee on credit & debit card transactions
• Exclusive deals for hundreds of destinations
• 24/7 assistance by Travel Experts
• ABTA & ATOL Protection

What Cheap Holidays do Southall Travel Offer?

Do you find yourself in a state of shock when you see those bills for food, drinks, and entertainment on your all inclusive holidays? That does ruin the true holiday fun, doesn’t it? When you book an all inclusive holidays packages with this travel company, you “drive out those credit crunch blues”! And please do not think it will cost a fortune, Southall Travel all inclusive holiday packages guarantee you will not be digging deep into your pockets.

Luxury Holidays

Don’t think that luxury holidays were reserved for rich and wealthier, people booking for luxury holidays are on the rise with each passing month. Thanks to suitable options and the abundance of availability, along with the carful choices from this travel company, now you can plan these luxury holidays every year to the destination of your choice.

Family Holidays

Did your last Family Holiday disappoint you; do you feel like you overpaid for the entertainment you received? If Yes, this travel company will listen to you, you can tell what your interests are, and you can be sure they will deliver the family holiday package you are looking for your Family Holiday.

Safari Holidays

The tours extend to some of the top safari holiday locations worldwide including South Africa, Tanzania, Rwanda, Kenya, India and more. With a Safari Holiday, you are able to see some of the world’s most rare species of animals and birds. Meet with native tribes and learn about their history, while discovering multitudes of Mother Nature’s bounty on an exciting safari holiday adventure.

You will go through grass-covered fields and national parks, spread-out deserts and the mountains on your adventure, also get a chance to see the Bengal Tigers in India, Big 5 in Kenya and Mountain Gorillas in Rwanda along with other exciting safari holidays.

How do you pay for your Holiday?

The travel company website accepts most of the payment methods. You can use American Express, Mastercard, Bank Transfer, own-brand credit card, and more. Southall Travel also allows using online wallets like PayPal to make payments for your booking. Payments accepted on this top travel agents site include American Express, Diner’s Club International, Maestro, MasterCard, Visa, Visa Electron, and PayPal.

Does this travel agent have a Mobile App?

The travel Mobile App makes getting the cheapest and best price offer for holidays, package holidays, and flight fares. With the ability to edit and personalise the home screen, the app gives instant access to flights info, when needed. Whatever the purpose of your trip, the destinations you want to visit, and adventure experiences you wish to enjoy – the mobile travel App is the natural choice for the best cheap flights, cheap holidays, and tours.

However the app is very hard to use, you will still be asked to call directly to book – so bookings via the mobile are not possible!

You can view all the available Flights, Holidays, Destinations and everything that the website offers, but this travel agent is phone call booking only it seems.

How to Contact Customer Service:

Contact by post:.

Southall Travel LTD, Palmoak House, 19 S Rd, Southall, Middlesex, UB1 1SU, United Kingdom

Company number: 01869431 ATOL number: 5553 ABTA number: W4816, 80626 IATA number: 91293591

Chat or Call:

Call a travel expert: 0208 843 4444 General Sales and best deals (24/7 UK) 020 8574 8410 Corporate Office Number (not open to the public)

Email: [email protected]

Social Media: Facebook Twitter Instagram Pinterest YouTube

How do other Southall Travel reviews compare to Top 10 Travel Agency Review?

With there being two types of travel agency reviews that you can come across online – expert reviews and the more traditional customer travel agent reviews.

• The expert travel agent reviews will usually provide you with an unbiased evaluation of a UK agency and will highlight its pros and cons.
• Customer service reviews, on the other hand, will offer a more subjective view of an OTA. It will be sharing personal experiences and will most likely focus on a certain feature.

Final verdict

Southall Travel is a good travel agents and rightly counted among the top travel agents in the UK, they have a wide variety of holidays to 10oo’s of destinations, flying from 27 UK based airports. You can discover discounted flight offers and amazing cheap holidays, although they have to be booked via the phone and is the place where you will find the best travel deals. As it is displayed all over the website this travel agents wants you to call and have discussion about your holiday with them.

Flight only

Overall rating.

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Reviews 4.6.

16,134 total

Most relevant

Great experience and customer service

Great experience and customer service. Special thanks to Lucas for all his advice and time.

Date of experience : March 18, 2024

Reply from Southall Travel

Dear Valued Guest , We are delighted to receive your feedback. Lucas's hard work has paid off. Regards, Southall Travel

Anish @ Southall Travel is a star!

Dealt with Anish and the service I received was more than exceptional. I truly recommend Anish at Southall Travel.

Date of experience : February 15, 2024

Dear Sharan , Your recommendation means a lot to us. We strive to provide this level of service to all our customers and we're glad to know that Anish have met your expectations. Thank you for choosing Southall Travel. Please feel free to get in touch for any future travel plans. Best Regards, Southall Travel Team

Connor was very helpful.He helped me…

Connor was very helpful.He helped me find my flight that I needed by making multiple searches and I am grateful for the time he spent he gave to help me.

Date of experience : February 17, 2024

Dear Pranjali, Your appreciation for Connor's dedication and patience will be passed along to him. Such feedback motivates our team to continue providing top-notch service to our valuable customers like you. Thank you for your kind words. We look forward to assisting you with your future travel needs. Best Regards, Southall Travel

Must say a warm and sincere thanks to…

Must say a warm and sincere thanks to Seema who was most helpful as I needed to book my tickets ASAP. Thanks again, Seema Dr.DCosta

Date of experience : March 28, 2024

Dear Dr. DCosta, Thank you very much for your kind words. Seema will be delighted to hear about your positive experience. We strive to provide exceptional service and we are glad to know Seema was able to assist you promptly. We look forward to serving you again in the future. Best regards, Southall Travel

DO NOT USE THIS COMPANY - THEY LIE AND STEAL

DO NOT USE THIS COMPANY! They are thieves and steal money from their customers! I paid a £150 deposit in good faith, which I was told was refundable should I not wish to go ahead my booking. I ended up booking tickets myself and they refused to give me my money back. I lodged a complaint and despite having evidence and their calls being recorded, they fobbed me off and keep telling me they will sort this out and get back to me. This has been going on for the last 6 months. Southall Travel are thieves and liars and should be ashamed of themselves. In response to the below from Southall Travel, I have provided you with my complaint reference number, which should be sufficient. Clearly it is not! The reference I was given via email when I stupidly paid you a deposit is: #1790-6673 and this was paid to you on 18.08.23. It has still not been returned to me despite this being promised (which you will see from the recorded calls). Again, my complaint reference number is: NS1589. I called your office again last week and spoke with Max. He said he’d call me back shortly but of course never did. This company is an absolute disgrace. I am getting legal advice and have also advised my credit card company.

Date of experience : August 18, 2023

Dear Aneka, We are shocked and dishoarded to know about your experience. We are unable to locate your booking with the provided details. May we request you to please share the reference number against which you claim to have deposited the stated amount? Southall Travel has the sincere intention to investigate this issue. Kind Regards, Southall Travel

Service is amazing and easy and friendly

Service is amazing and easy. Dhruv had been handling my tickets and everything. I am very pleased to use their service. Highly recommend!!!

Date of experience : February 10, 2024

Dear Moinul, We're always striving to provide the best service to our customers, and to hit the mark every time. We are thrilled to hear that our service has met your expectations and Dhruv has provided you with the excellent service we strive to deliver to all our customers. Your recommendation means a lot to us! Kind Regards, Southall Travel

We have been loyal customers for the…

We have been loyal customers for the last 10 years. We always get provided with great service. Thank you Southall Travels.

Date of experience : February 26, 2024

Dear Our Valued Customer, We sincerely appreciate your loyalty over the last 10 years. It is always a pleasure to serve you. Your kind words and satisfaction with our service mean a lot to us. We look forward to continuing to meet your travel needs in the coming years. Thank you for choosing Southall Travels. Regards, Southall Travel

Cannot fathom a worse experience from SOUTHALL TRAVELS

I had an urgent travel requirement and had booked flight tickets through Southall Travels (Flysharp). After receiving the booking reference number and having the amount deducted from our company's debit card, I was contacted by one of their agents, Pearl. Initially, she claimed that they had not received the payment and requested me to transfer the amount via bank transfer, providing a link for the transaction. Upon checking my bank account, I found that the amount had indeed been deducted. I immediately contacted my bank to confirm, and they affirmed that the deduction had occurred and could not be reversed. Subsequently, I attempted to make another transaction using my credit card, yet Southall Travels insisted that the payment had not been fully authenticated from their end. I find it perplexing that despite their initial verification process and the use of the payment link sent to my registered email address, they still could not authenticate the payment. After spending nearly two hours on the phone, they informed me that I would need to pay an additional £600 to proceed with the booking, citing the airline's cancellation of the reservation. It became evident that their motive was to secure extra last-minute booking fees. Their incompetence forced me to rearrange my travel plans and miss an important meeting. As a result of this experience, I have no intention of ever engaging with this company again, nor will I recommend them to others. As an international recruiter, I used to endorse Southall Travel to my clients, but their incompetence has not only lost them a customer but also tarnished their reputation.

Date of experience : March 19, 2024

Dear Jose, We understand that your booking experience was not as smooth as you would have liked, and we sincerely regret any inconvenience caused. Moving forward, Southall Travel kindly requests that you grant us an opportunity to serve you in the future. Please be assured that we are working tirelessly, 24/7, every day of the week, and are committed to meeting your expectations. Regards, Southall Travel Team

I made flight booking with southall…

I made flight booking with southall travels and one of the representative, Kunal was very helpfull. Highly recommended

Date of experience : February 03, 2024

Dear Vishnu, We are delighted to hear that Kunal and our team were able to assist you with your flight booking and make your experience with Southall Travels a pleasant one. Your satisfaction is our priority and your recommendation means a lot to us. We hope to assist you with your future travel plans as well. Regards, Southall Travel

Vineet the star

Vineet helped us and got the best possible price. He was very helpful. As always, Southall has been able to beat all the other quotes.

Date of experience : February 08, 2024

Dear Saleem , At Southall, we continuously strive to offer competitive quotes to our valued customers and delighted to know that Vineet was able to assist you. We're glad to know that we surpassed your expectations. Thank you for choosing us and we look forward to serving you again in the future. Regards, Southall Travel

Very helpful and polite I was talking…

Very helpful and polite I was talking to a person called karan great guy

Date of experience : March 01, 2024

Dear Parbinder, Thank you so much for your positive feedback! We're really glad to hear that you found our service helpful and appreciated the assistance provided by Karan. He will be pleased to know he made a difference. We strive to deliver great experiences consistently and your feedback reinforces the hard work we put in every day. Regards, Southall Travel

Connor was fantastic

Connor was fantastic. Went out of the way to guide me through everything. Very patient and gave me very trustworthy price.

Date of experience : February 19, 2024

Dear Customer , It's wonderful to know that Connor provided you with excellent guidance and patience throughout your experience with us. We pride ourselves on offering prices our customers can trust and we're glad to hear that you recognized this in your interaction with him. We will be sure to pass along your kind words. Thank you for choosing our service and we look forward to working with you again in the future. Best Regards, Southall Travel

Poor Service Expensive Prices

Poor service , expensive prices. I would not use this company . the prices are cheaper if you book directly through the airline so using a ' call center' operation like this makes absolutely no sense whatsover . You can book directly with BA or another airline...ie KLM or Air France and have cheaper flights....their commision is one top..as well as this you wont have to speak with someone like Hector..when having to change my flight due to illness he simply lied and insisted that flights were much more expensive to India in ' high season'..ie August .he then told me the flight would be around 1500 GBP.i went on the BA site and saw that the prices were exactly the same for August *900 GBP...as in any time of year ...this is not high season in India ..he lied..then and when confronted with his lies... extremely dismissive and rude..if not quite aggresive ..no commision i guess !! I lost my flight...had i gone through BA this would not have occured . They would have been courteous and helpful at least ..and help me change the flight...and i would not have had the stress of dealing with someone like Hector..never again.,less stress booking direct and cheaper.

Date of experience : January 19, 2024

Dear Valued Customer, We are truly sorry to hear about your experience with our travel services and we deeply apologise for any inconvenience caused. We always intend to maintain high standards of service, and it's clear from your experience that we didn't meet your expectations in this instance. We appreciate your feedback and would like to assure you that we take such matters very seriously. We would like to investigate the matter with Hector that you brought to our attention. We want to ensure our staff is always professional and respectful to our customers. His attitude does not in any way represent our company values. In regard to our prices, we aim to provide value to our customers by offering competitive prices. However, we acknowledge that prices may fluctuate depending on various external factors. We do understand your concern and are sincerely sorry for the misunderstanding. Rest assured, we are looking into both the conduct of our customer service representative, Hector, and our pricing strategies. We will use your feedback to improve our services. Again, we are deeply sorry for the inconvenience and hope we can make amends for the situation. Best Regards Southall Travel

it was great experience with lucas he…

it was great experience with lucas he did great job many thanks

Date of experience : February 23, 2024

Dear Our Valued Customer, Thank you so much for your lovely review. We are absolutely delighted to hear about your positive experiences with our service, especially with Lucas. Our team members are dedicated to providing our customers with excellent service, and it's inspiring to hear that Lucas has made such a positive impact with his assistance and expertise Regards, Southall Travel

We got excellent service from Southhall…

We got excellent service from Southhall Travel - dealt with Kunal. Thanks

Date of experience : February 02, 2024

Dear Vinay, Thank you for taking the time to write such a wonderful review! We're delighted to hear that you had a positive experience with our colleague, Kunal. Your kind words and recommendations are greatly appreciated. We are always at your service and look forward to assisting you again in the future. Regards, Southall Travel

He is really helpful and clear all our…

He is really helpful and clear all our doubts We happy with his conversation.He is very polite.

Date of experience : February 14, 2024

Dear Danads, Thank you so much for your kind words and valuable feedback. We are delighted to hear about your positive experience with our service. We always strive to understand every customer's specific needs and provide solutions that make their journey hassle-free. We will look forward to assist you again in future. Regards, Southall Travel

Thank you to Suprana for pricing two…

Thank you to Suprana for pricing two trips we are planning this year - very helpful and informative - answered all my questions in a professional way and gave me options for alternative flights and hotels.

Dear Shahzana, Your kind words will be passed on to Suprana, who I'm sure will be delighted to hear your praise. I'm glad to know that she was able to provide you with helpful information and alternative options for your upcoming trips. Thank you again for choosing us for your travel planning. We look forward to assisting you with any future trips you may have. Best Wishes, Southall Travel

Agent Purab

Once again I liaised with Purab at Southall Travel to book my trip as well as my parents, as he's a great agent. He provides us with support and always provides us with the best deals! Thanks.

Date of experience : January 13, 2024

Dear Valued Customer, Purab will be thrilled to hear your praise. We at Southall Travel strive to deliver excellent service to our customers and we're delighted that we were able to meet your needs and exceed your expectations. Your feedback is the best motivation for us to keep improving our services. We’re so grateful for customers like you who trust us to make their travel plans as smooth as possible. We're looking forward to serving you again in the near future. Best Regards, Southall Travel

Kunal at Southall Travel was very…

Kunal at Southall Travel was very helpful and genuine in helping us.

Date of experience : February 11, 2024

Dear Nida , We appreciate you for taking out time to share you experience with us. Thank you !! Regards, Southall Travel

Amaan (Team leader at Southall Travel)

Amaan worked really hard over a few days to get us the best deal. Professional and polite. Thank you

Dear Valued Customer, We aim to provide all our customers with a professional and courteous experience, and we're glad Amaan fulfilled this expectation. We thank you for your business and look forward to serving you again in the future. With Warm Wishes, Southall travel

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Reviews 4.6.

16,134 total

Most relevant

THANK YOU DURUV🥰🥰🥰THANK YOU SOUHALL TRAVEL 🥰🥰

I speak to gentleman called "Duruv" he was very polite and helpful and very professional.thank you so much Southall travel for having person like DURUV🥰🥰 Kind regards From Raja zeeshan mushtaq And our family🥰🥰🥰

Date of experience : 25 April 2024

Travel that involves complexities such…

Travel that involves complexities such as multiple passengers travelling on different dates, thorugh multiple cities, is a daunting task. But Southall people, are ever so helpful, (i am not sure if i can name the travel advisor) but they are my go-to person to help make the booking process easy, and alleviate any anxieties. thank you.

Date of experience : 24 April 2024

Was very helpful with finding the trip…

Was very helpful with finding the trip I was looking for with price too. Been on hold for long time since I had discussion with my husband. Very patient and helpful. Would definitely recommend to friends and family.

Date of experience : 26 April 2024

I must say, the experience was seamless and efficient. The agent was knowledgeable, attentive, and helped me find the best options tailored to my needs. The booking process was quick, and I received all the necessary details promptly. Overall, I’m highly satisfied with the service provided by south hall travels and would recommend them to anyone looking for hassle-free travel arrangements.

Date of experience : 22 April 2024

Reply from Southall Travel

Hi Pravin, Thank you for taking the time to review our services, though we noticed you gave us a two-star rating despite your positive comments. We strive to deliver fantastic customer service to all of our clients, and we're pleased to hear you appreciated our agent's knowledge and attentiveness. We're glad that the booking process was prompt and efficient for you. If you have any further concerns or feedback, we would be happy to hear from you. We’re always looking to improve and your feedback is invaluable to us. Thank you for choosing Southall Travel and for your recommendation. We hope to serve you again soon. Best wishes, Southall Travel

Sana has been very helpful and…

Sana has been very helpful and proactive with my bookings. She is always a pleasure to speak with and gets things done as promised. Sana has made my experience in booking my trip very smooth sailing. Given all goes well on my travels, I will certainly be contacting Sana again for my future bookings.

Date of experience : 15 April 2024

Dear Client, Thank you for your kind words. We are incredibly grateful for your feedback regarding your experience with our agent Sana. It's great to hear how helpful and proactive she has been throughout the booking process. Your compliment will surely be relayed to her and I am sure she would be thrilled to plan your future adventures. Safe travels and we look forward to serving you again. Best Regards, Southall Travel

Southall travel was amazing

Jacob was amazing - professional, knowledgeable and patient. He listened and advised to provide us with everything that we wanted for our holiday....would recommend to friends and family and will be booking again with Southall Travel.

Date of experience : 21 April 2024

Dear y Dawn Thank you for your generous feedback! Jacob truly exemplifies the level of service and expertise we aim to provide at Southall Travel. We're thrilled to know you'll be recommending us to your loved ones and we look forward to assisting you with your future travel plans. With Regards, Southall Travel

Excellent service

Noah has been very supportive and thorough. Been helpful in finding the right flights and made the booking process easy and straightforward

Dear Mohamed, Thank you for your positive feedback! It's great to hear that Noah was able to assist you effectively and ensure a smooth booking process for your flights. We strive to provide top-notch service and make traveling as hassle-free as possible for our clients. We will pass along your kind words to Noah. We look forward to assisting you with future travel plans. Regards, Southall Travel

Lucas was very helpful

Lucas was very helpful, he listened to what we had to say and what our needs were, he answered all our questions without interupting us, he manner of speach and listening to customers needs was excerlent, he was very polight, over all he was very good. if in the furture i need to book tickets agsin i would deffinately ask to be dealt by Lucas.

Date of experience : 20 April 2024

Dear Pintu Glad to hear he was able to assist you in an exemplary manner and answer all your queries with patience and politeness. We will definitely pass your message onto Lucas and appreciate his excellent service. We look forward to assisting you again in the future and promise to continue upholding our high standards of customer service. Thanks for your kind words. Best Wishes, Southall Travel

Southall travel organised a wonderful…

Southall travel organised a wonderful trip in the golden triangle of India including Agra, Ranthambore and Jaipur. Our driver Pradeep was safe and knowledgeable and the hotels were all great with the exception of the Royal Orchid hotel In Jaipur. Southall Travel should look at the public health issues with the swimming pool here, very disturbing. Also if you travel with Southall travel ask about the zones at Ranthambore before you book. Try to go into zones 1,2,3 or 4 even if it’s in a canter. You are much more likely to see tigers in these zones.

Date of experience : 01 April 2024

Dear Our Valued Customer, Thank you so much for leaving such a positive review and for your continued trust in our services. We are delighted to hear that Connor has been able to consistently provide you with exceptional service. Excellence, transparency, and dedication are values we hold dear and we are glad you could experience them. Please feel free to reach out anytime for any future travel plans. Your satisfaction is our priority. Thanks again for choosing us! Regards, Southall Travel

Vineet and Dipesh given me exceptional…

Vineet and Dipesh given me exceptional service during change of flights in abroad and in uk. I’m continuing booking flight with them over 15 years. I can definitely recommend them for there services and support given to me.

Date of experience : 31 January 2024

Dear Vishal , Thank you so much for taking the time to leave this excellent review of our service. We truly appreciate your trust and loyalty over the past 15 years. We're happy to hear that Vineet and Dipesh were able to provide you with the exceptional service that you deserve, both abroad and in the UK. Our team is devoted to upholding our high standards and making flight changes as seamless as possible. We are also thrilled to note that you would recommend our services, which is the highest compliment we could hope to receive. Regards, Southall Travel

Simple the best service ever from Connor!!!

Booked our tickets, and Connor is absolutely brilliant. Simply the best travel agent I have come across. Connor is the backbone of this company. He will get you the best price and explain everything in detail and then help and guide you after sales. Always Brought my tickets from Connor without fail, in am emergency or to book a holiday. Thank you so much.

Date of experience : 17 April 2024

Dear Waseem, It gives us immense pleasure to hear such positive words and it's always encouraging to hear from a satisfied customer. I'll make sure to convey your words of appreciation to him. Your satisfaction is our top priority and we are committed to keep improving our service. We are looking forward to serving you again soon. Best regards, Southall Travel

Lisa is a very good person

Lisa is a very good person. Great communicator and also patient to ensure customers needs are met.

Dear Rajan, Thank you so much for your kind words! We are thrilled to hear that Lisa was able to assist you effectively. We take pride in our excellent team who always strive to provide top-notch service for our customers. Your satisfaction is our utmost priority and we’re happy to know Lisa met your expectations. Thank you for choosing our services. We look forward to assisting you again in the future! Regards, Southall Travel

Brooklyn from SH travel always helps…

Brooklyn from SH travel always helps get me my long haul bookings efficiently quickly and great value I’ve used him now for 4/5 trips for Maldives and recommended friends to him who have also been impressed with his service knowledge and attention Thank you

Date of experience : 12 April 2024

Dear Chirag, Thank you for your warm review. We are delighted to know that you had another positive booking experience using our service. Brooklyn always aims to provide top-notch assistance to our clients, and it's great to hear how impressed you are with his service. Your recommendations to your friends mean a lot to us. We are pleased they have also been impressed with his knowledge and attention to detail. Thank you for your continued support and trust in us. Looking forward to serving you, and your friends, in the future. Best Regards, Southall Travel

Radha goes above and beyond

Radha was most helpful , kind and patient with our needs and went above and beyond to assist us

Dear Shoba, Its our pleasure working with you . We really appreciate you taking the time to share your positive experience with Radha. Please don't hesitate to reach out if there's anything else we can do for you. Thank you ! Regards, Southall Travel

I highly recommend this business

I highly recommend this business. Their customer service is consistently outstanding exceeding my expectations every time. I am highly impressed by the service provided by Anish who understood the urgency of travel and went out of his way to deliver the best value tickets.

Date of experience : 13 April 2024

Dear Pardeep, Thank you so much for your glowing review and recommendation! We are delighted to hear that our customer service consistently meets your expectations. Your kind words are a great motivator for us to continue offering exceptional service. Anish, along with our entire team, is committed to providing a seamless experience, especially when the situation demands urgency. We are pleased to hear that he was able to assist you with your travel needs efficiently. Thank you once again for your endorsement and we look forward to serving you in the future. Regards, Southall Travel

Company is lying that full refund is…

Company is lying that full refund is not given by airline.such a big agency and Waited 40 days for refund provide all medical document useless customer care didn’t reply to email £270 detected even medical ground evidence provided for cancer patient. Airline said it was refunded to agency and they will do the refund.

Date of experience : 10 March 2024

Dear Umer, Sorry, we couldn't meet your expectations. Although we were unable to locate your booking with the details shared, we would like to assure you that Southall Travel diligently follows the guidelines provided by the airline for any post-booking changes or cancellations. Your feedback indicates that you requested a cancellation due to medical reasons. In such circumstances, Southall Travel is solely dependent on the airline's decision. We sincerely regret the inconvenience you have encountered. Kind Regards , Southall Travel

Professional and friendly service…

Professional and friendly service provided by Noah, thank you. I give 4 star and not 5 because of the company and not the agent who dealt the case. I am sure company can pass more discounts and benefits to us (end customers) while doing so much bulk bookings. Would love to see some discounts flowing pls.

Date of experience : 11 April 2024

Hello Deepak, Thank you for your feedback and your kind words about Noah. We're delighted to hear you were happy with the service he provided. We're always looking for ways to improve our services, which includes providing the best value to our customers. Your feedback regarding discounts and benefits has been noted and will certainly be considered as we continue to make enhancements in our services. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Southall Travel

Very good customer service, Anish is very helpful and has helped me for many years now. Amazing overall, will come again.

Dear Sihv, Thank you so much for taking the time to share your experiences with us. We're thrilled to hear that you had a positive experience with our customer service and that Anish was able to assist you to your satisfaction. It's always rewarding for us to know that our efforts to provide excellent service are appreciated by our customers. Regards, Southall Travel

What a shocking company.

What a shocking company. Paid deposit after being given quote then 2 days later the price rises by £800.steer clear of them

Dear Craig, Thank you for considering us for your travel planning. We apologize for the inconvenience caused by the unexpected changes in hotel rates during the processing of your booking. We hope that you have received your deposit back via your original payment method by now, as it was immediately voided after we informed you. We kindly request that you view this as an isolated and rare incident, and we hope you will allow us to assist you again in the future. Kind Regards, Southall Travel

Excellent support and excellent…

Excellent support and excellent service, specially I have to mention about the Patience which they have to understand the queries of customers and to resolve it very quick with reliable and convenient way

Can I cancel my booking with Southall Travel?

Do you have to cancel your Southall booking?

Yes, you can cancel your booking but you are not guaranteed any refund for the money you spent in making the original reservation. You must notify Southall of your decision to cancel as soon as possible. Any cancellation notification over the phone is not considered valid unless it is accompanied by a written notification or by email within 24 hours of notification. It is also important to note that any email received must be from the email ID registered with Southall at the time of booking, any other email address will be considered invalid. Any cancellation notice will only take effect on the date that it is received by Southall, not when it is sent by you.

After a request to cancel is processed you must receive a cancellation invoice with an additional fee within 7 days or else you will be subject to an increase in charges. If you are already in possession of your airline tickets, these must be returned to Southall along with the cancellation request. 

Below is an outline of the cancellation charges:

Any insurance premiums and amendment charges purchased through Southall are non-refundable under any circumstances. Additionally, certain travel arrangements cannot be changed or cancelled after they have been confirmed without incurring a 100% cancellation charge. If you have purchased the full insurance offered by Southall, this only covers loss of deposit and additional cancellation fees, not the cancellation charges; and this insurance does not cover all travel arrangements. If only some members of the booking party wish to cancel, then the remaining members are held responsible for the remaining charges.

Can I cancel my Southall reservation within 24 hours of booking?

Yes, but you will be faced with 100% of the booking cost as well as any extra cancellation fees outlined in the terms & conditions.

How do I cancel my Southall reservation within 24 hours of booking?

Step 1: Notify Southall as soon as possible by calling Customer Service

Step 2: Send an email confirmation or a written document to validate your cancellation. Include the airline tickets in your cancellation request

Step 3: Wait for a cancellation invoice within 7 days to confirm your cancellation

Step 4: Be prepared to pay for the cancellation charge as well as any other additional fees

How can I change my Southall booking?

Any amendment to your already confirmed booking will be considered, but it is not guaranteed. Any amendment request must be made in writing by the person who made the original booking from the email ID registered with Southall at the time of booking. There is an amendment fee of 

£100.00 per person and you will be held responsible for any other amendment charges the airline, hotel, or holiday package requires.

However, if any member of the booking party is prevented from travelling, you may transfer the ticket to someone else as long as the following conditions have been met: that person is introduced by you; you notified Southall at least 7 days before departure; you pay the remainder of your balance, an amendment fee of £100.00, any additional charges; and the transferee agrees to the contract made with Southall. After a change is made, you and the transferee will remain jointly responsible for the payment of all sums.

To change the date, time or destination of your Southall reservation, follow these steps:

Step 1: Submit a request for a change to your reservation by emailing Southall from the email ID that was registered at the time of booking

Step 2: Wait to hear back from Southall as to whether or not they are able to process your request

Step 3: Pay the amendment fee of £100.00 per person, as well as any other costs incurred while making the alteration

Sell your holiday to someone else and get your refund that way

If you feel like cancelling or changing your holiday costs too much, you’re right! Do you know that you can sell your holiday to someone else and receive your refund that way? All you need to do is change the names on your reservation to the person you are selling it to and pay the associated name change fees. 

If you have a package holiday but cannot change the name of the flight, you can still change the name on the hotel booking and at least sell that. It is still much better than paying 100% cancellation charges!  

Southall name change policy

Southall’s name change policy states that if you wish to make amendments to your booking, and your hotel accommodation and airline allow it, then you may change the name on the booking. Any amendments to the booking however, will be subject to a name change fee specific to the hotel and airline you booked as well as a £100.00 amendment fee put in place by Southall.

How can I change the name on a Southall reservation?

Step 1: Ensure that it is at least 7 days before departure

Step 2: Request a name change by emailing Southall from the email that was registered at the time of booking

Step 3: Ensure that the transferee fits the criteria to take over the ticket

Step 4: Pay any outstanding balances, including a £100.00 per person amendment fee

Step 5: The transferee must agree to the Booking Conditions with Southall

Can I sell my Southall booking?

Yes, you can! As long as the flight and hotel reservation allow for name changes then a simple change of name is all it takes in order to be able to re sell your booking. You may be faced with the amendment fee specific to your hotel on top of any airline charges.

But did you know that under the Package Travel Directive, which applies in the whole of the European Union, travel agents have to allow name changes for package holidays? A package holiday is anything where you buy two combinations of travel bookings - like a hotel and a flight. Southall has to allow you to transfer the holiday in another person's name. 

Where can I sell my Southall booking?

You can sell your holiday on SpareFare. We are like eBay for travel reservations, with the added benefit of secure transfers and expert customer support. Click here to sell your holiday.

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Southall Travel   Reviews

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Reviews 4.6.

16,134 total

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THANK YOU DURUV🥰🥰🥰THANK YOU SOUHALL TRAVEL 🥰🥰

I speak to gentleman called "Duruv" he was very polite and helpful and very professional.thank you so much Southall travel for having person like DURUV🥰🥰 Kind regards From Raja zeeshan mushtaq And our family🥰🥰🥰

Date of experience : 25 April 2024

Travel that involves complexities such…

Travel that involves complexities such as multiple passengers travelling on different dates, thorugh multiple cities, is a daunting task. But Southall people, are ever so helpful, (i am not sure if i can name the travel advisor) but they are my go-to person to help make the booking process easy, and alleviate any anxieties. thank you.

Date of experience : 24 April 2024

Was very helpful with finding the trip…

Was very helpful with finding the trip I was looking for with price too. Been on hold for long time since I had discussion with my husband. Very patient and helpful. Would definitely recommend to friends and family.

Date of experience : 26 April 2024

I must say, the experience was seamless and efficient. The agent was knowledgeable, attentive, and helped me find the best options tailored to my needs. The booking process was quick, and I received all the necessary details promptly. Overall, I’m highly satisfied with the service provided by south hall travels and would recommend them to anyone looking for hassle-free travel arrangements.

Date of experience : 22 April 2024

Reply from Southall Travel

Hi Pravin, Thank you for taking the time to review our services, though we noticed you gave us a two-star rating despite your positive comments. We strive to deliver fantastic customer service to all of our clients, and we're pleased to hear you appreciated our agent's knowledge and attentiveness. We're glad that the booking process was prompt and efficient for you. If you have any further concerns or feedback, we would be happy to hear from you. We’re always looking to improve and your feedback is invaluable to us. Thank you for choosing Southall Travel and for your recommendation. We hope to serve you again soon. Best wishes, Southall Travel

Sana has been very helpful and…

Sana has been very helpful and proactive with my bookings. She is always a pleasure to speak with and gets things done as promised. Sana has made my experience in booking my trip very smooth sailing. Given all goes well on my travels, I will certainly be contacting Sana again for my future bookings.

Date of experience : 15 April 2024

Dear Client, Thank you for your kind words. We are incredibly grateful for your feedback regarding your experience with our agent Sana. It's great to hear how helpful and proactive she has been throughout the booking process. Your compliment will surely be relayed to her and I am sure she would be thrilled to plan your future adventures. Safe travels and we look forward to serving you again. Best Regards, Southall Travel

Southall travel was amazing

Jacob was amazing - professional, knowledgeable and patient. He listened and advised to provide us with everything that we wanted for our holiday....would recommend to friends and family and will be booking again with Southall Travel.

Date of experience : 21 April 2024

Dear y Dawn Thank you for your generous feedback! Jacob truly exemplifies the level of service and expertise we aim to provide at Southall Travel. We're thrilled to know you'll be recommending us to your loved ones and we look forward to assisting you with your future travel plans. With Regards, Southall Travel

Excellent service

Noah has been very supportive and thorough. Been helpful in finding the right flights and made the booking process easy and straightforward

Dear Mohamed, Thank you for your positive feedback! It's great to hear that Noah was able to assist you effectively and ensure a smooth booking process for your flights. We strive to provide top-notch service and make traveling as hassle-free as possible for our clients. We will pass along your kind words to Noah. We look forward to assisting you with future travel plans. Regards, Southall Travel

Lucas was very helpful

Lucas was very helpful, he listened to what we had to say and what our needs were, he answered all our questions without interupting us, he manner of speach and listening to customers needs was excerlent, he was very polight, over all he was very good. if in the furture i need to book tickets agsin i would deffinately ask to be dealt by Lucas.

Date of experience : 20 April 2024

Dear Pintu Glad to hear he was able to assist you in an exemplary manner and answer all your queries with patience and politeness. We will definitely pass your message onto Lucas and appreciate his excellent service. We look forward to assisting you again in the future and promise to continue upholding our high standards of customer service. Thanks for your kind words. Best Wishes, Southall Travel

Southall travel organised a wonderful…

Southall travel organised a wonderful trip in the golden triangle of India including Agra, Ranthambore and Jaipur. Our driver Pradeep was safe and knowledgeable and the hotels were all great with the exception of the Royal Orchid hotel In Jaipur. Southall Travel should look at the public health issues with the swimming pool here, very disturbing. Also if you travel with Southall travel ask about the zones at Ranthambore before you book. Try to go into zones 1,2,3 or 4 even if it’s in a canter. You are much more likely to see tigers in these zones.

Date of experience : 01 April 2024

Dear Our Valued Customer, Thank you so much for leaving such a positive review and for your continued trust in our services. We are delighted to hear that Connor has been able to consistently provide you with exceptional service. Excellence, transparency, and dedication are values we hold dear and we are glad you could experience them. Please feel free to reach out anytime for any future travel plans. Your satisfaction is our priority. Thanks again for choosing us! Regards, Southall Travel

Vineet and Dipesh given me exceptional…

Vineet and Dipesh given me exceptional service during change of flights in abroad and in uk. I’m continuing booking flight with them over 15 years. I can definitely recommend them for there services and support given to me.

Date of experience : 31 January 2024

Dear Vishal , Thank you so much for taking the time to leave this excellent review of our service. We truly appreciate your trust and loyalty over the past 15 years. We're happy to hear that Vineet and Dipesh were able to provide you with the exceptional service that you deserve, both abroad and in the UK. Our team is devoted to upholding our high standards and making flight changes as seamless as possible. We are also thrilled to note that you would recommend our services, which is the highest compliment we could hope to receive. Regards, Southall Travel

Simple the best service ever from Connor!!!

Booked our tickets, and Connor is absolutely brilliant. Simply the best travel agent I have come across. Connor is the backbone of this company. He will get you the best price and explain everything in detail and then help and guide you after sales. Always Brought my tickets from Connor without fail, in am emergency or to book a holiday. Thank you so much.

Date of experience : 17 April 2024

Dear Waseem, It gives us immense pleasure to hear such positive words and it's always encouraging to hear from a satisfied customer. I'll make sure to convey your words of appreciation to him. Your satisfaction is our top priority and we are committed to keep improving our service. We are looking forward to serving you again soon. Best regards, Southall Travel

Lisa is a very good person

Lisa is a very good person. Great communicator and also patient to ensure customers needs are met.

Dear Rajan, Thank you so much for your kind words! We are thrilled to hear that Lisa was able to assist you effectively. We take pride in our excellent team who always strive to provide top-notch service for our customers. Your satisfaction is our utmost priority and we’re happy to know Lisa met your expectations. Thank you for choosing our services. We look forward to assisting you again in the future! Regards, Southall Travel

Brooklyn from SH travel always helps…

Brooklyn from SH travel always helps get me my long haul bookings efficiently quickly and great value I’ve used him now for 4/5 trips for Maldives and recommended friends to him who have also been impressed with his service knowledge and attention Thank you

Date of experience : 12 April 2024

Dear Chirag, Thank you for your warm review. We are delighted to know that you had another positive booking experience using our service. Brooklyn always aims to provide top-notch assistance to our clients, and it's great to hear how impressed you are with his service. Your recommendations to your friends mean a lot to us. We are pleased they have also been impressed with his knowledge and attention to detail. Thank you for your continued support and trust in us. Looking forward to serving you, and your friends, in the future. Best Regards, Southall Travel

Radha goes above and beyond

Radha was most helpful , kind and patient with our needs and went above and beyond to assist us

Dear Shoba, Its our pleasure working with you . We really appreciate you taking the time to share your positive experience with Radha. Please don't hesitate to reach out if there's anything else we can do for you. Thank you ! Regards, Southall Travel

I highly recommend this business

I highly recommend this business. Their customer service is consistently outstanding exceeding my expectations every time. I am highly impressed by the service provided by Anish who understood the urgency of travel and went out of his way to deliver the best value tickets.

Date of experience : 13 April 2024

Dear Pardeep, Thank you so much for your glowing review and recommendation! We are delighted to hear that our customer service consistently meets your expectations. Your kind words are a great motivator for us to continue offering exceptional service. Anish, along with our entire team, is committed to providing a seamless experience, especially when the situation demands urgency. We are pleased to hear that he was able to assist you with your travel needs efficiently. Thank you once again for your endorsement and we look forward to serving you in the future. Regards, Southall Travel

Company is lying that full refund is…

Company is lying that full refund is not given by airline.such a big agency and Waited 40 days for refund provide all medical document useless customer care didn’t reply to email £270 detected even medical ground evidence provided for cancer patient. Airline said it was refunded to agency and they will do the refund.

Date of experience : 10 March 2024

Dear Umer, Sorry, we couldn't meet your expectations. Although we were unable to locate your booking with the details shared, we would like to assure you that Southall Travel diligently follows the guidelines provided by the airline for any post-booking changes or cancellations. Your feedback indicates that you requested a cancellation due to medical reasons. In such circumstances, Southall Travel is solely dependent on the airline's decision. We sincerely regret the inconvenience you have encountered. Kind Regards , Southall Travel

Professional and friendly service…

Professional and friendly service provided by Noah, thank you. I give 4 star and not 5 because of the company and not the agent who dealt the case. I am sure company can pass more discounts and benefits to us (end customers) while doing so much bulk bookings. Would love to see some discounts flowing pls.

Date of experience : 11 April 2024

Hello Deepak, Thank you for your feedback and your kind words about Noah. We're delighted to hear you were happy with the service he provided. We're always looking for ways to improve our services, which includes providing the best value to our customers. Your feedback regarding discounts and benefits has been noted and will certainly be considered as we continue to make enhancements in our services. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Southall Travel

Very good customer service, Anish is very helpful and has helped me for many years now. Amazing overall, will come again.

Dear Sihv, Thank you so much for taking the time to share your experiences with us. We're thrilled to hear that you had a positive experience with our customer service and that Anish was able to assist you to your satisfaction. It's always rewarding for us to know that our efforts to provide excellent service are appreciated by our customers. Regards, Southall Travel

What a shocking company.

What a shocking company. Paid deposit after being given quote then 2 days later the price rises by £800.steer clear of them

Dear Craig, Thank you for considering us for your travel planning. We apologize for the inconvenience caused by the unexpected changes in hotel rates during the processing of your booking. We hope that you have received your deposit back via your original payment method by now, as it was immediately voided after we informed you. We kindly request that you view this as an isolated and rare incident, and we hope you will allow us to assist you again in the future. Kind Regards, Southall Travel

Excellent support and excellent…

Excellent support and excellent service, specially I have to mention about the Patience which they have to understand the queries of customers and to resolve it very quick with reliable and convenient way

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Southall Travel has a rating of 2.67 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Southall Travel most frequently mention customer service problems. Southall Travel ranks 100th among Plane Tickets sites.

“Worth experience ever”

I had the worst ever experience in booking a flight with Southall travels. The agent who handled me did not understand me and kept going for 2 hours. After a frustrating conversation of close to 2-2.5 hours I booked the tickets to get it done with only to find that the tickets are way cheaper in the airline site. Don't ever use southall travels

“Poor and Dodgy service”

Very poor service, dodgy deals and false commitments. When it comes to refund... it is a nightmare. Soon after booking confirmation they start changing the flights dates & timing. Too difficult to get hold of someone on phone. Their phone are most of time on auto repliers. Their flexible ticket means if you refund you will have to pay £200 per ticket. My refund dispute is pending for the last four months Please keep away from this fraud company.

Reviews (34)

• Follow John W.

Hi, I am currently taking Southall to court because I claim to have been misrepresented by the sales person who sold me two business class tickets on the 11 th Oct 2019. What they did, nt explain to me was that there a three different types of business class ticket through Oman Air (Lite) normal and prime. I have asked for a transcript of the booking, but so far they have not sent it even though their Solicitors claims that it does exist. I will report back if litigation takes place in a small claims court and I give full details.

Tip for consumers: Ask for an email first confirming the verbal agreement .

Products used: Southall travel telephone flight booking

• Follow Saqib Z.

Booked flights which were cancelled due to PIA being suspended. Southall made no communication regarding the cancellation or the refund. I have had to call them to get updates. They have had my refund for over a week now and have not bothered contacting me. They have advised 14 days to process refund when I contacted them. I have used them a few times. You don't know how good a company is till there is an issue. I will definitely not be using southall again.

• Follow Parin S.

Rubbish travel agent I booked tickets to travel to India via jet airways which failed while i was in India I contacted them and travel agent instead of helping started selling me tickets - return for £1700 pounds per person - Some of my friends bought it. I purchased new tickets to fly back and now I am claiming money via credit card chargeback scheme and this crooks are preventing them They are not ATOL protected and they sell tickets for airlines that is not ATOL protected too. So providing wrong information to customers Customer service remains poor and they do not have complaint procedure/policy or department. I have serious concerned about this travel agent. I am in process of reporting them for fraud.

About the business

Call Southall Travel at 0208 843 4444 for Cheap flights tickets, Holidays and hotel deals at reasonable prices. Find discounted flight offers and Guaranteed Price Match

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Has anybody used this company and done this? They have said that the fare is guaranteed but I'm just a little worried as from what I can see, they don't have the best reviews.

Alternatively, has anyone used another agent and been able to only pay an initial deposit?

Many thanks

Southall travel have been around a long long time ... based in erm Southall, with a physical office you can go into if something wrong happens, rather than an internet company where you'll have to explore legal avenues if something goes wrong. It's a security i like.

Never deal with them though.

A long way to pop into the office from brighton.

So you need to know what the TTL is (ie - final payment date) and what the cancellation fees for both the agent and the airline are.

Hope you have already booked by now. This is a common and customer friendly approach that many travel agents adopt. We booked last year with southall and paid only part payment and cleared the balance a week later. Faced no problems and got the same fare as promised.

This post was determined to be inappropriate by the Tripadvisor community and has been removed.

I suspect you'll find that Southall were right and Jet wrong, and the Jet agent misinformed you. When you miss a segment it's standard practice that all future segments are cancelled.

Had you bought direct with Jet for example then they could have rebooked your flights over the phone ( though as I say I think you'd have found you ended up paying the same as you did to Southall)

Unfortunately I seemed to be talking to a call centre in India and they booked me Newcastle to Heathrow .Heathrow to Delhi.Great the problem is on the return leg.Delhi to Heathrow and Gatwick to Newcastle !!! I rang them to tell them they had made a mistake and that I only had 3-45m to land get through customs, find a taxi travel over an hour to another airport and that is if every thing was on time and I could find a taxi? , I was. Told it was booked and payed for and they would change it for a £100 each plus any extra on the flights .They have my money and arn,t interested.

I am stuck with flights at the wrong airport and I don't know if I will make it in time plus god knows what it will cost for a taxi.

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Was told that the full £1,500 would be refunded back into my account but would take 5 days to show, totally unacceptable seeing as it was a thurs and due to the weekend meant i spent a whole week without any money to b8uy food etc, plus the charges i will incur for going overdrawn. No one replied to my phone calls, e-mails or anything so lodged complaint with Trading Standards, ABTA and the Mteropolitan Police Fraud squad to investigate. Will also be taking them to court to regain consequential losses and charges incurred until money is returned. Legal advice told me that the transactions were illegal. Even though the company had my visa debit details, the fact I had cancelled the holiday and at NO time ever permitted or authorised anhyone from Southall Travel to use my card for further payments makes it illegel, hence the Fraud Squad.

*** Keep well away from this company ***

Wow, sorry to hear that and I hope you get your money back sooner rather than later.

Southall Travel have always been good to me. You were leaving it a bit to chance just to send a letter, by registered post or otherwise, without checking it had been received and actioned. You're also getting a full refund, what more do you want. The five days is unfortunate, but transactions take time to go through the banking system. I bet many companie would at least have wanted to make a deduction for admin costs.

I think you're being unduly harsh on Southall.

Yes I agree that relying on a letter was not enough. Personally I would've wanted to speak to someone so that I knew the holiday had been cancelled and also have it confirmed in writing Saying that though, Southall had no right in taking money out of the bank account without authorisation and leaving someone overdrawn is not on. I do sympathise with your situation and hope you get it sorted.

I have used Southall travel in the past and had no problems fortunately.

i agree with Mg23, you really must do every thing you can to look after your self. follow up every thing , have it in writeing.It is not enough to just write to the firm. We know in an ideal world it should be enough, but in truth most of us know it is not.

I know lots of people who have used Southall Travel, and they have always been happy though.

We had a similar experience with Makemytrip India and had to get Visa card to refund us in the end.

I think this sort of thing can happen with any of the booking agents and it seems you can never get hold of anybody who has the authority to give a refund, so think you were lucky to get one so quick.

Passpatoo sorry to hear about your troubles.

Personally i have booked several times with Southall and recommended friends too, and none of us have experienced problems. I've always found them to be helpful and competitive.

Southall travel has been adversely mentioned on T/A quite a few times for similar things to yours passpato, and yes i would say that there are a lot more satisfied customers than not and just because you are one of them does not mean they do not make mistakes i have had dealings with southall travel for quite a number of years and in that time i would not say they have made mistakes they have been down right incompetent to say the least, as for sending the letter they must have received it otherwise i dont think they would be refunding any money and finally if i was to send a registered letter to any body and somebody had signed to say they had received it i would not feel the need do any thing els to prove they had got it, you have all my sympathy passpatoo.

I find with all these third party booking sites that you have no problems until you wish to make amendments/cancellations etc. I think the majority of people who say they have had no problems are the people who have never had an after booking customer service query.

Why would you not follow up the letter with a quick phone call and at the very least request something in writing from Southall confirming that your booking had been cancelled?!

I can empathise with your predicament, but honestly I would never assume everything was OK just because I had sent a letter.

Nor me. In fact, I'd probably have rung to cancel the booking, then written, then rung again, with a good few emails in between. I've used Southall Travel several times and have never had any problems with them at all.

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Southall Travel   Reviews

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Reviews 4.6.

16,134 total

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THANK YOU DURUV🥰🥰🥰THANK YOU SOUHALL TRAVEL 🥰🥰

I speak to gentleman called "Duruv" he was very polite and helpful and very professional.thank you so much Southall travel for having person like DURUV🥰🥰 Kind regards From Raja zeeshan mushtaq And our family🥰🥰🥰

Date of experience : April 25, 2024

Travel that involves complexities such…

Travel that involves complexities such as multiple passengers travelling on different dates, thorugh multiple cities, is a daunting task. But Southall people, are ever so helpful, (i am not sure if i can name the travel advisor) but they are my go-to person to help make the booking process easy, and alleviate any anxieties. thank you.

Date of experience : April 24, 2024

Was very helpful with finding the trip…

Was very helpful with finding the trip I was looking for with price too. Been on hold for long time since I had discussion with my husband. Very patient and helpful. Would definitely recommend to friends and family.

Date of experience : April 26, 2024

I must say, the experience was seamless and efficient. The agent was knowledgeable, attentive, and helped me find the best options tailored to my needs. The booking process was quick, and I received all the necessary details promptly. Overall, I’m highly satisfied with the service provided by south hall travels and would recommend them to anyone looking for hassle-free travel arrangements.

Date of experience : April 22, 2024

Reply from Southall Travel

Hi Pravin, Thank you for taking the time to review our services, though we noticed you gave us a two-star rating despite your positive comments. We strive to deliver fantastic customer service to all of our clients, and we're pleased to hear you appreciated our agent's knowledge and attentiveness. We're glad that the booking process was prompt and efficient for you. If you have any further concerns or feedback, we would be happy to hear from you. We’re always looking to improve and your feedback is invaluable to us. Thank you for choosing Southall Travel and for your recommendation. We hope to serve you again soon. Best wishes, Southall Travel

Sana has been very helpful and…

Sana has been very helpful and proactive with my bookings. She is always a pleasure to speak with and gets things done as promised. Sana has made my experience in booking my trip very smooth sailing. Given all goes well on my travels, I will certainly be contacting Sana again for my future bookings.

Date of experience : April 15, 2024

Dear Client, Thank you for your kind words. We are incredibly grateful for your feedback regarding your experience with our agent Sana. It's great to hear how helpful and proactive she has been throughout the booking process. Your compliment will surely be relayed to her and I am sure she would be thrilled to plan your future adventures. Safe travels and we look forward to serving you again. Best Regards, Southall Travel

Southall travel was amazing

Jacob was amazing - professional, knowledgeable and patient. He listened and advised to provide us with everything that we wanted for our holiday....would recommend to friends and family and will be booking again with Southall Travel.

Date of experience : April 21, 2024

Dear y Dawn Thank you for your generous feedback! Jacob truly exemplifies the level of service and expertise we aim to provide at Southall Travel. We're thrilled to know you'll be recommending us to your loved ones and we look forward to assisting you with your future travel plans. With Regards, Southall Travel

Excellent service

Noah has been very supportive and thorough. Been helpful in finding the right flights and made the booking process easy and straightforward

Dear Mohamed, Thank you for your positive feedback! It's great to hear that Noah was able to assist you effectively and ensure a smooth booking process for your flights. We strive to provide top-notch service and make traveling as hassle-free as possible for our clients. We will pass along your kind words to Noah. We look forward to assisting you with future travel plans. Regards, Southall Travel

Lucas was very helpful

Lucas was very helpful, he listened to what we had to say and what our needs were, he answered all our questions without interupting us, he manner of speach and listening to customers needs was excerlent, he was very polight, over all he was very good. if in the furture i need to book tickets agsin i would deffinately ask to be dealt by Lucas.

Date of experience : April 20, 2024

Dear Pintu Glad to hear he was able to assist you in an exemplary manner and answer all your queries with patience and politeness. We will definitely pass your message onto Lucas and appreciate his excellent service. We look forward to assisting you again in the future and promise to continue upholding our high standards of customer service. Thanks for your kind words. Best Wishes, Southall Travel

Southall travel organised a wonderful…

Southall travel organised a wonderful trip in the golden triangle of India including Agra, Ranthambore and Jaipur. Our driver Pradeep was safe and knowledgeable and the hotels were all great with the exception of the Royal Orchid hotel In Jaipur. Southall Travel should look at the public health issues with the swimming pool here, very disturbing. Also if you travel with Southall travel ask about the zones at Ranthambore before you book. Try to go into zones 1,2,3 or 4 even if it’s in a canter. You are much more likely to see tigers in these zones.

Date of experience : April 01, 2024

Dear Our Valued Customer, Thank you so much for leaving such a positive review and for your continued trust in our services. We are delighted to hear that Connor has been able to consistently provide you with exceptional service. Excellence, transparency, and dedication are values we hold dear and we are glad you could experience them. Please feel free to reach out anytime for any future travel plans. Your satisfaction is our priority. Thanks again for choosing us! Regards, Southall Travel

Vineet and Dipesh given me exceptional…

Vineet and Dipesh given me exceptional service during change of flights in abroad and in uk. I’m continuing booking flight with them over 15 years. I can definitely recommend them for there services and support given to me.

Date of experience : January 31, 2024

Dear Vishal , Thank you so much for taking the time to leave this excellent review of our service. We truly appreciate your trust and loyalty over the past 15 years. We're happy to hear that Vineet and Dipesh were able to provide you with the exceptional service that you deserve, both abroad and in the UK. Our team is devoted to upholding our high standards and making flight changes as seamless as possible. We are also thrilled to note that you would recommend our services, which is the highest compliment we could hope to receive. Regards, Southall Travel

Simple the best service ever from Connor!!!

Booked our tickets, and Connor is absolutely brilliant. Simply the best travel agent I have come across. Connor is the backbone of this company. He will get you the best price and explain everything in detail and then help and guide you after sales. Always Brought my tickets from Connor without fail, in am emergency or to book a holiday. Thank you so much.

Date of experience : April 17, 2024

Dear Waseem, It gives us immense pleasure to hear such positive words and it's always encouraging to hear from a satisfied customer. I'll make sure to convey your words of appreciation to him. Your satisfaction is our top priority and we are committed to keep improving our service. We are looking forward to serving you again soon. Best regards, Southall Travel

Lisa is a very good person

Lisa is a very good person. Great communicator and also patient to ensure customers needs are met.

Dear Rajan, Thank you so much for your kind words! We are thrilled to hear that Lisa was able to assist you effectively. We take pride in our excellent team who always strive to provide top-notch service for our customers. Your satisfaction is our utmost priority and we’re happy to know Lisa met your expectations. Thank you for choosing our services. We look forward to assisting you again in the future! Regards, Southall Travel

Brooklyn from SH travel always helps…

Brooklyn from SH travel always helps get me my long haul bookings efficiently quickly and great value I’ve used him now for 4/5 trips for Maldives and recommended friends to him who have also been impressed with his service knowledge and attention Thank you

Date of experience : April 12, 2024

Dear Chirag, Thank you for your warm review. We are delighted to know that you had another positive booking experience using our service. Brooklyn always aims to provide top-notch assistance to our clients, and it's great to hear how impressed you are with his service. Your recommendations to your friends mean a lot to us. We are pleased they have also been impressed with his knowledge and attention to detail. Thank you for your continued support and trust in us. Looking forward to serving you, and your friends, in the future. Best Regards, Southall Travel

Radha goes above and beyond

Radha was most helpful , kind and patient with our needs and went above and beyond to assist us

Dear Shoba, Its our pleasure working with you . We really appreciate you taking the time to share your positive experience with Radha. Please don't hesitate to reach out if there's anything else we can do for you. Thank you ! Regards, Southall Travel

I highly recommend this business

I highly recommend this business. Their customer service is consistently outstanding exceeding my expectations every time. I am highly impressed by the service provided by Anish who understood the urgency of travel and went out of his way to deliver the best value tickets.

Date of experience : April 13, 2024

Dear Pardeep, Thank you so much for your glowing review and recommendation! We are delighted to hear that our customer service consistently meets your expectations. Your kind words are a great motivator for us to continue offering exceptional service. Anish, along with our entire team, is committed to providing a seamless experience, especially when the situation demands urgency. We are pleased to hear that he was able to assist you with your travel needs efficiently. Thank you once again for your endorsement and we look forward to serving you in the future. Regards, Southall Travel

Company is lying that full refund is…

Company is lying that full refund is not given by airline.such a big agency and Waited 40 days for refund provide all medical document useless customer care didn’t reply to email £270 detected even medical ground evidence provided for cancer patient. Airline said it was refunded to agency and they will do the refund.

Date of experience : March 10, 2024

Dear Umer, Sorry, we couldn't meet your expectations. Although we were unable to locate your booking with the details shared, we would like to assure you that Southall Travel diligently follows the guidelines provided by the airline for any post-booking changes or cancellations. Your feedback indicates that you requested a cancellation due to medical reasons. In such circumstances, Southall Travel is solely dependent on the airline's decision. We sincerely regret the inconvenience you have encountered. Kind Regards , Southall Travel

Professional and friendly service…

Professional and friendly service provided by Noah, thank you. I give 4 star and not 5 because of the company and not the agent who dealt the case. I am sure company can pass more discounts and benefits to us (end customers) while doing so much bulk bookings. Would love to see some discounts flowing pls.

Date of experience : April 11, 2024

Hello Deepak, Thank you for your feedback and your kind words about Noah. We're delighted to hear you were happy with the service he provided. We're always looking for ways to improve our services, which includes providing the best value to our customers. Your feedback regarding discounts and benefits has been noted and will certainly be considered as we continue to make enhancements in our services. We truly appreciate your support and look forward to serving you again in the future. Best Regards, Southall Travel

Very good customer service, Anish is very helpful and has helped me for many years now. Amazing overall, will come again.

Dear Sihv, Thank you so much for taking the time to share your experiences with us. We're thrilled to hear that you had a positive experience with our customer service and that Anish was able to assist you to your satisfaction. It's always rewarding for us to know that our efforts to provide excellent service are appreciated by our customers. Regards, Southall Travel

What a shocking company.

What a shocking company. Paid deposit after being given quote then 2 days later the price rises by £800.steer clear of them

Dear Craig, Thank you for considering us for your travel planning. We apologize for the inconvenience caused by the unexpected changes in hotel rates during the processing of your booking. We hope that you have received your deposit back via your original payment method by now, as it was immediately voided after we informed you. We kindly request that you view this as an isolated and rare incident, and we hope you will allow us to assist you again in the future. Kind Regards, Southall Travel

Excellent support and excellent…

Excellent support and excellent service, specially I have to mention about the Patience which they have to understand the queries of customers and to resolve it very quick with reliable and convenient way

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Rixos Premium Tekirova

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Hotel travel guide

Rixos Premium Tekirova offers magnificent holidays in the shades of blue and green combining history, culture, quality and luxury. The Rixos Premium Tekirova is at your service for an excellent holiday experience accompanied by spectacular views, embedded in a beautiful landscape. Experience the perfect holiday. Embedded in the magnificent Mediterranean landscape the Rixos Premium Tekirova charms with the mesmerizing turquoise colors of the sea. Enjoy the different room options at the Rixos Premium Tekirova from Standard rooms to VIP villas. Having a private beach, the Rixos Premium Tekirova promises more than you expect with its distinguished restaurants, bars, the Rixos Royal SPA for relaxation, the world of entertainment and various sports activities.

• Hotel Facilities RESTAURANT & BARS: RESTAURANTS & BARS: Turquoise Restaurant: Serving breakfast, lunch and dinner. Offers a rich open buffet with dishes from the international cuisine. Veranda Restaurant: Serves excellent dishes from around the world for breakfast and dinner. Exclusive Club : Providing a la carte services any time of the day. Yummy Restaurant: A perfect option with a nutritions, healthy & delicious menu. Ice Cream House: Enjoy the col ice crean under the heat of the summer. Lo Rossetta Restaurant Mandarin Restaurant Cactus Restaurant Lobby Bar Lotus Bar Xpress Bar LEISURE FACILITIES: Swimming Pool Fitness Center Spa GENERAL FACILITIES: Room Service 24-hour front desk Air Conditioned Parking Laundry Service Internet Access Buffet Restaurant Luggage Storage Beauty salon

Standard Facilities

• Air conditioning
• Coffee Maker
• 24-hour front desk
• Internet Access
• Safety Deposit Box

Standard Room

Standard room features one french or two twin beds & sofa, LED TV, satellite broadcasting, music broadcasting from TV, minibar, telephone, electronic safe, balcony, carpet, bathroom with shower and toilet, hairdryer, personal set, bathrobe and slippers, tea & coffee set-up and set-up for kids.

Deluxe Room

Deluxe room includes music broadcasting from TV, minibar, telephone, air condition (works according to weather conditions), electronic safe, balcony, carpet & tile surface, bathroom with shower and toilet, hairdryer, personal set, bathrobe and slippers, tea & coffee set-up, set-up for kids.

Family Suite

Inclusive of 2 bedrooms (one french and two twin beds), LED TV, satellite broadcasting, music broadcasting from TV, mini bar, telephone in the bathroom and in the room, air condition (works according to weather conditions), electronic safe, balcony, carpet surface, bathroom with shower and toilet, hairdryer, personal set, bathrobe and slippers, tea & coffee set-up, set-up for kids.

Family Garden Suite

Being consisted of 2 bedrooms (one french and two twin beds), Family Garden Suites have a work table, an interior door, 2 IP LED TV, music broadcasting from TV, minibar, telephone, air condition (works  according to weather conditions), electronic safe, balcony, carpet & tile surface, 2 bathrooms with shower and toilet, hairdryer, personal set, bathrobe and slippers, tea & coffee set-up, set-up for kids.

Pool suite features 1 bedroom with king size bed and living area with sofa, work table, terrace, IP LED TV, music broadcasting  from TV, mini bar, telephone in the bathroom and in the room, air condition (works according to weather conditions), electronic safe, balcony, carpet &  tile surface, bathroom with shower and toilet, hairdryer, personal set, bathrobe and slippers, tea & coffee set-up, set-up for kids (rooms on 1st floor have direct connection to the pool).

Deluxe Suite

Featuring 1 bedroom and 1 living room; Deluxe Suite includes work table, 2 IP LED TV, music broadcasting from TV, mini bar, telephone in the bathroom and in the room, air condition (works according to weather conditions), electronic safe, balcony, carpet & tile surface, 2 bathrooms with shower and toilet, hairdryer, personal set, bathrobe and slippers, tea & coffee set-up, set-up for kids.

The suite includes one bedroom (with french bed) for the parents ), bedroom (with french bed) & bathroom (shower / WC), dining room with bar, living room, anteroom and bathroom, terrace. On the terrace sofas, dining table and sunbeds. 

Duplex includes 1 bedroom (with french bed) and bathroom (shower / WC) on the second floor; 1 living room and bathroom (Shower / WC) on the first floor; work table, telephone, air condition (works according to weather conditions), electronic safe, terrace, french balcony on the top floor, carpet & tile surface; hairdryer, personal set, bathrobe and slippers, hot drinks set-up; on each floor IP LED TV, minibar. Villa has direct connection to the common pool with sloping entrance.

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