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• General Manager

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• Executive Chef

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• Lodge Manager

Reservations Manager

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• South Africa

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Travel Designer – Wilderness

Job description.

Primary Purpose

To generate and grow sales whilst maintaining required GP%, great agent relationships and high-level customer service by offering world-class itineraries to exceed agent & guests’ expectations.

To secure, cost and present product to the agent/guest accurately, efficiently, timeously by creating inspirational luxury travel. Have an excellent knowledge and good geographical understanding of all Southern and East African destinations as well as day-to-day regional logistics.

Detailed Responsibilities

1. Develop relationships with Agents

• Liaise with the Reservations Manager on sales potential and any development on the agent relationship for all bookings.
• Communicate continuously with agents and delivering service excellence at all times to agents.
• Build relationships with agents based on trust and support, knowing their business trends and guests needs.
• Keep updated with all Wilderness Safaris (WS) and 3 rd  party product (AP), as well as technology updates.
• Attend all WS and AP training on a weekly basis, this knowledge facilitates exceeding expectations and accuracy in the booking process
• Keep apprised of company policies, procedures and system updates

3.Quoting bookings – Design, develop and plan guests’ journeys

• Quote accurately and timeously keeping in mind our strategic and preferred AP and upsell where possible to benefit both WS and the agent.
• Understand the agents/guests needs in each quote, if email doesn’t help clarify then call the agent. Design itineraries around company guidelines and product knowledge e.g. area, variety, product status and service consistency in accommodation standard, distances travelled and time saving aspects.
• Follow up on all outstanding quotes with the agents, consistently understanding the yield implication of provisional space held.
• Measure sales and GP% per agent and identifying variations and maintaining good GP’s per booking

4.Confirmed Bookings in accordance with company procedures

• Once an agent confirms their booking in writing, advise the operations specialist to confirm all services required and to cancel those services not needed.
• Ensure to flag all VIP guests to the relevant managers & sales team.
• For special needs/high risk guests, follow the customer care protocol to ensure the guests are safe to travel in the planned journey.
• Review guest travel docs completed by the operations team support and ensure details are correct before sending out to the agent.

Candidate profile

Qualification:

• Matric certificate – with maths (minimum standard grade or above)
• Tertiary certificate in Travel & Tourism/hospitality.

Experience:

• 2-3 years’ experience at an Intermediate level in travel designing.
• Personal or educational regional and international travel experience advantageous.
• Excellent attention to detail.
• Excellent communication skills both written and oral, in English.
• Foreign language skills advantageous

Personal Abilities : Creative, organised and good communication skills. Ability to work under pressure without compromising accuracy. Ability to pace oneself and prioritise demands. Team worker and ability to interface with various departments. Good follow up skills. Consistent approach to quality of output, service and result orientated. Excellent administrator and professional in all dealings. Dedicated to customer satisfaction and desire to “go the extra mile”. Self-starter with high energy levels.

Interests :A passion for wildlife and a commitment to sustainability and conservation and can relate personally to “Our journeys change lives”

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Bhutan's Economy Maintains Robust Growth Despite Challenges

THIMPHU, May 3, 2024 —Bhutan’s economy continues its strong recovery from the COVID-19 pandemic, according to two new World Bank reports launched today.

The  April 2024 Bhutan Development Update  indicates that economy is showing signs of a strong recovery with an expected 4.6 percent real GDP growth in FY22/23, driven by higher growth in tourism activity, following economic contraction over two consecutive years due to the COVID-19 pandemic. Growth is expected to accelerate to 4.9 percent in FY23/24.

  “ To maintain a strong and inclusive growth, Bhutan can do more to enable the business environment to attract Foreign Direct Investments and promote the private sector to create more jobs that appeal to the aspirations of its citizens”,  said  Abdoulaye Seck, World Bank Country Director for Bangladesh and Bhutan . “ Further, it will equally be important for the government to timely address the increasing stress on services delivery because of human resources challenges.”

Despite the relatively robust growth in recent years, downside risks to the economy persist. The fiscal deficit is expected to widen in FY23/24 to 5 percent of GDP as expenditure outpaces revenue, due to significant salary increases for public sector employees.  Over the last year, there has been a significant decline in international reserves, but they have begun to stabilize as the current account deficit showed signs of narrowing in the first quarter of FY23/24, following a significant expansion in FY22/23.  Risks include delayed fiscal consolidation, vulnerabilities in the financial sector, volatile international commodity prices and delays in hydropower projects.

The report includes a special section on labor market and jobs. Bhutan’s labor remains predominantly employed in the low productivity sectors. Workers face many challenges, including limited inclusion of women in meaningful employment and persistence of low-productivity agricultural employment. Employment quality outside of the public sector remains weak, leading to public sector queuing, rising unemployment among urban workers, and a record number of Bhutanese migrating abroad.

The 2023 Public Expenditure Review for Bhutan emphasizes the critical importance of efficient public spending and enhanced domestic resource mobilization to help achieve Bhutan’s long-term development goals.

Bhutan’s revenue collection remains largely driven by the hydropower sector, which contributes significantly to both tax and non-tax revenue collection. However, the contribution from the direct taxes without the hydropower sector remained stagnant. Bhutan’s capital expenditure as a share of GDP is among the highest globally, and expenditures on salary and allowances consume a significant portion of the current expenditure. While Bhutan's commitment to education and healthcare remains robust, there are opportunities to improve spending efficiency. 

“ Greater contribution from direct taxes beyond the hydropower sector, coupled with a more effective tax administration system, could bolster Bhutan's ability to generate increased revenues essential for its development ,” said  Hoon Sahib Soh, World Bank Practice Manager for Macroeconomics, Trade & Investment for South Asia Region.

State enterprises in Bhutan contribute significantly to budget revenues and create jobs but suffer from profitability and performance challenges. Although Bhutan has enhanced its legal and regulatory framework for state enterprise management, key policy gaps persist, including ownership and dividend policies.

“Further improvements in managing investments, corporate governance and financial reporting, can help improve performance of state enterprises and reduce fiscal risks”, said  Adama Coulibaly, World Bank Resident Representative for Bhutan .

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