travel management company brisbane

Complete Business Travel

Complete Business Travel (CBT) was founded on the vision of delivering a superior customer experience and tailored travel management solutions.  We are a privately owned travel management company passionate about delivering businesses and their employees with superior travel experiences for over 15 years. We share the values of our parent company, BMD Group, that ‘our business is our people’ which also translates to our clients and the tailored travel management solutions we provide them.  Our award-winning reputation for outstanding service exists because we take corporate travel personally. At CBT, we are large enough to do the job and small enough to care.

Complete Business Travel was founded on the vision of delivering a superior customer experience and tailored travel management solutions.

We take your business travel personally.

Achievements

What our clients say…

Reliance Worldwide Corporation

XCoal Energy & Resources

Port of Brisbane

QBT – Business travel made simple

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QBT's goal is to ensure the travel experience, from beginning to end, is seamless, simple and stress-free for travellers, bookers, managers and finance teams.

Complexity costs money, time and resources, so engaging with QBT can help alleviate that burden and give your organisation peace of mind. We work closely with our clients and focus on knowing their business and their travel requirements. In short, we take care of the travel, leaving you to take care of business.

Highly experienced consultants are based in Brisbane, Canberra, Darwin, Melbourne, Sydney, Adelaide & Perth. Our customers are supported internationally through our partnership with GlobalStar.

We believe in a local, personalised, 'round the clock' service. Your travellers speak to consultants, who can assist quickly and efficiently, when they need them.

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Building the TMC of the future

We see the future of travel management in technology and superior partnership with our clients. Knowing them on every level and working together, enables a true understanding of the business requirements and how we can deliver. Our approach is not to deploy technology just for the sake of it, but to enhance the customer experience by improving speed, quality and convenience. 

Our research and development time is not spent simply on improving appearances, but rather practical applications that benefit our clients, including their travellers, travel bookers, procurement experts and finance managers. We adopt the latest technology and make it simple, transparent and highly personal. So our clients get more of what they need and less of what they don't.

QBT Two Pager

Corporate travel management (ctm) acquires qbt .

In 2022, we became a part of the Corporate Travel Management (CTM) group.

Corporate travel agency of the year

The Australian Travel Awards ceremony in November 2018 announces that QBT wins the prestigious Corporate Travel Agency of the Year award for over $100 million revenue.

QBT joins GlobalStar

GlobalStar is an international travel management organisation made up of companies in 75 countries who rank in the top 5 of their market.

Air Tickets

Enabled us to leverage the automated capabilities of the Air Tickets business to streamline and simplify travel for our clients.

QBT joins Uniglobe

This allowed us to manage travel internationally, with over 750 partner agencies across the globe.

Jetset Travelworld Group acquires QBT

We were no longer an airline department but a fully independent travel management company.

Qantas and Australian Airlines Merger

This led to the establishment of Qantas Business Travel or QBT as we are now known.

What is your yearly travel budget

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A different kind of corporate travel management. Corporate Traveller. 

Seamless Technology

More Choice, More Value

Dedicated Travel Consultant

Cut costs and save time with Corporate Traveller 

Corporate Traveller is an all-inclusive Business Travel booking and managing service. By choosing Corporate Traveller as your Travel Management Company you can save on: 

• Booking flights, accommodation and, transport
• Expensing and reporting
• Time spent sorting out last minute travel changes

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The power of outsourcing business services and travel with the right partner!

Don’t miss out on your chance to download our latest whitepaper on how SME businesses are leveraging external expertise to provide rocket fuel for business growth. You’ll also extract information on how to identify and execute with the right partners.

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Our customers on our corporate travel services 

Our team has been partnered with Corporate Traveller for 13 years and has benefited enormously from their level of service and personal care. Their professionalism and dedication in getting us from A to B has not only ensured that our people get home in time to see their families but it's also helped those of us in the office focus on our core tasks rather than managing travel bookings. The time we've saved has been invaluable.

While we have only been with Corporate Traveller for a short time, I can positively say we won’t be leaving them any time soon. From the very first phone call, through the whole process of setting up a portal that is tailored to our means it has been a great experience. Being able to easily book flights, accommodation and car services all in one system is saving us so much time and having it all in one itinerary keeps paperwork to a minimum. I have used quite a few travel agencies and booking systems in the past but nothing compares to Corporate Traveller. I highly recommend you contact Jaye and the team at Corporate Traveller today. You won’t regret it!

Our team at Piper Alderman likes to self-book and self-manage their business travel and Corporate Traveller gave us the tools and resources to do this seamlessly. The Corporate Traveller online booking tool and reporting system has proven to be a great asset for speeding up the process and ensuring we always have the right information on hand.

Partnering with Corporate Traveller gave us the tools and resources to simplify our booking processes and made the experience faster and easier. Their online booking tool cut our time investment on organising simple trips and whenever I have to deal with a complicated itinerary, their dedicated team is always at the ready for any troubleshooting. Their level of knowledge has been a terrific problem solver for myself and Scope Global's travellers.

Experts in business travel programs 

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3 Best Travel Agencies in Brisbane, QLD

Expert recommended top 3 travel agencies in brisbane, queensland. all of our travel agencies actually face a rigorous 50-point inspection , which includes everything from checking reviews, ratings, reputation, history, complaints, satisfaction, trust and cost to the general excellence., pulse travel, flight centre queen street mall, trendell & turner travel associates.

Pulse Travel is a renowned travel agency in Brisbane, celebrated for its exceptional customer service for over 30 years. Founded by Stan and Anthea Klinakis, Pulse Travel specialises in strategically managing your travel investment, effectively overseeing and minimising your corporate travel expenses. The dedicated team of award-winning Senior Personal Travel Managers crafts intelligent itineraries to maximise savings. Pulse Travel boasts specialised departments for corporate, leisure, cruise, online assistance, groups, conference, and incentive travel, offering comprehensive services. By leveraging the latest technology, they assist in planning, booking, and managing your corporate travel program, ensuring a seamless and stress-free experience. With a commitment to delivering the highest customer service, Pulse Travel's 15-member team has organised 100 tours comprising 47 packages and 10 services. They provide 24/7 support with real-time responses and emergency after-hour services, demonstrating their dedication to meeting the diverse needs of their clientele. UNIQUE FACTS: • On-Site Services • Exceptional Results • Tailor-Made, Corporate Travel Solutions.

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Tbr® inspection report:, pulse travel reviews.

My friend & I just booked our first trip to Bali with Krista, who is absolutely amazing!! We had lots of questions to ask of Krista & she was so patient in answering them all for us & made us feel really comfortable with our choices. Krista is just so friendly & efficient. Nothing was too much trouble for her. I’ll definitely be booking with Krista again & would have no hesitation in recommending her.

The wonderful Krista helped me book my trip to Greece! Thoroughly professional and experienced, she got be a great deal on my flights. I can highly recommend Pulse Travel - thank you!!

Krista is great to deal with and helped us organise our Italian Trip. We had an excellent time and everything went smoothly as planned.

Help others: Click Here to send review or send us your review to [email protected] . Negative and positive review will be used for rating. Make a difference.

Flight Centre Queen Street Mall is the destination where travel aspirations become reality. As part of the Flight Centre Travel Group (FCTG), one of the largest travel agency groups worldwide, with over 2,000 corporate, leisure, and wholesale businesses spanning 11 countries, they bring unparalleled expertise to the travel experience. Their seasoned travel agents are adept at assisting you in planning and booking various travel components, including flights, cruises, accommodations, car hire, tours, and rail travel. Flight Centre has strategically established expert travel divisions to facilitate your desired holiday's seamless location and organization, tailored to your specific requirements. Whether you need to create a booking, check or modify your flight or hotel reservation, seek emergency assistance abroad, or provide feedback on their services, contacting Flight Centre ensures comprehensive support. With a corporate travel management network spanning over 90 countries through company-owned businesses and independent licensees, Flight Centre has been listed on the Australian Securities Exchange since 1995. Additionally, their 24-hour worldwide call centre is readily available to assist in unforeseen situations, further enhancing the reliability and accessibility of their services. UNIQUE FACTS: • Great Customer Service • Provides Insurance • Gift Cards • Holiday Finance.

• tou***@f***m.au
• flightcentre.com.au/store...
• 1300 124 510
• 1300 690 199

FLIGHT CENTRE QUEEN STREET MALL REVIEWS

I recently booked at holiday with Keller at this store. I have an overwhelmingly positive experience with this. The process was super smooth and left me feeling confident, especially as a first-time traveler. He also had good knowledge of the destination and gave me advice about what to do and where to go upon arrival. I would 100% recommended going through this flight center for anyone looking to have a well-planned and stress-free holiday.

Matt is absolutely incredible!! Amazing customer service and a wealth of information - he went through every detail clearly with us, and did whatever he could to help us save money on flights and travel insurance. I would highly recommend visiting the Queen St Mall centre and booking in for a consult with Matt.

Popped into the Queen St Mall branch to book a flight and hotel to Syndey after looking online as we wanted some help finding the best deals. Was served by Molly and we were very happy with the support, guidance and service we got in the branch and even via email after our visit. Looking forward to our trip. Would visit again!

Trendell & Turner Travel Associates is a renowned travel agency in Brisbane, Queensland. Their team engages in private and uninterrupted discussions to thoroughly understand your travel needs. Collaborating closely with you, they meticulously arrange all the necessary details. The advisors at Trendell & Turner Travel Associates share a genuine passion for travel, united by a common desire to explore authentic travel experiences and fully immerse themselves in each destination. Distinguished as a boutique travel agency, Trendell & Turner Travel Associates focuses on delivering uncompromising customer service. Their team comprises the most knowledgeable and well-traveled advisors across Australia, ensuring a wealth of industry experience lies at the core of every endeavor. Their extensive product knowledge empowers you to create travel experiences that surpass your expectations. UNIQUE FACTS: • 15 Years Industry Experience • Exceptional Customer Service • Professional Consultants.

• man***@t***.com
• travelassociates.com/stor...
• 1800 735 697

TRENDELL & TURNER TRAVEL ASSOCIATES REVIEWS

Lolo at Trendell and Turner travel associates is amazing! We have used her for many years for various trips over the years and cannot recommend her enough. The accomodation that she booked for our trip was expertly planned with it being close to public transport, restaurants and activities.

LoLo helped arrange a group trip to Santorini for a wedding and she did an amazing job. All flights and accomodation arrangements were seamless including transfers. I would definitely recommend LoLo and the Travel Associates team.

Lolo at Trendell and Turner took the stress out of organising our recent visit to Canada. Our cruise booking, flights and insurance was all taken care of with patience and efficiency. What was even better we could email Lolo while we were overseas and have her upgrade our flight home when serious illness made that necessary. In 20 years of travelling this is the first time we have used a travel agent and having Lolo on side with all her travel knowledge made it a great holiday (even with illness along the way) Thank you Lolo.

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Pulse Travel - Corporate Travel Management

Tailor made travel solutions for corporate and leisure travel.

Established in  1989 by Stan and Anthea Klinakis, Pulse Corporate Travel offers strategic management of your investment in travel. Effectively controlling and reducing your corporate travel expenses. Combining over 30 years experience, with outstanding service and the latest technology, Pulse Travel Management empowers clients with expert advice, full itinerary control, transparent corporate reporting, cutting edge online booking solutions and peerless travel and emergency support 24 hours a day.

The secret to Pulse Travel’s more than 30 years of success is pairing the industry’s best technology with the best talent in travel management. With a tight-knit, award winning team of Personal Travel Managers, Pulse Travel is able to act fast and provide bespoke services. Securing you the best prices and your perfect itinerary with more speed and flexibility than the big TMCs. While matching the big companies in planning, pricing, booking and scheduling. Clients receive a comprehensive Travel Management Service through each of our dedicated departments. With specialist trained consultants to handle your corporate travel, leisure holidays and vacations, cruise, online assistance, group travel, conference & incentive travel needs.

Your Personal Travel Managers have been trained with three decades of experience and Pulse Corporate Travel has evolved into a people-driven 24/7 Travel Management Service Provider. With strengths in developing, managing & providing the perfect travel solutions for any size Corporate Client. Building mutual, long-term partnerships that delivers clients safe, comfortable and effortless travel, at the best price possible.

Talk to us today about a complimentary corporate travel evaluation and see how we can save you time and money.

Pulse Corporate Travel, Pulse Travel & Pulse Cruises are ATAS accredited agents.

The Australian Travel Accreditation Scheme or ATAS vets travel agents against strict criteria to ensure they meet the highest possible standards. All ATAS travel agents are reliable, well trained and work for top travel businesses. Before becoming accredited, ATAS agents need to meet high standards of business discipline, training and compliance with Australian Consumer Law and compliance with a strict code of conduct. Pulse Travel Agents and Travel Managers exceed these standards in every way, ensuring your peace of mind when booking travel.

“Only qualified travel agents can use the ATAS logo so it protects you by acting as a clear indicator of quality and reliability. This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent. ATAS accredited agents are experienced industry leaders who will offer you access to a large variety of products and destinations across Australia and the world, the best suppliers and first-to-market offers. They will provide you with friendly service and create a hassle-free and convenient travel experience, from beginning to end.” Source ATAS 

Read up on 10 Reasons to Book with an ATAS Accredited Agent

Social Responsibility

Pulse environmental policy.

At Pulse Travel we are partnering with Climate Friendly to provide our clients with simple and effective ways to neutralise their ‘carbon footprint’.

Two features we offer our clients:

• Carbon Awareness Itinerary – A customised itinerary that includes a carbon emission calculation for the flight segments of the itinerary at the time of creation.
• Carbon Emissions Report – this report calculates and displays the carbon emissions per booking and the estimated cost to neutralise them by offsetting with Climate Friendly.

What makes Climate Friendly unique? Climate Friendly is the only climate neutrality service to offer:

• A one-stop-shop that integrates climate change strategy, carbon footprinting, energy efficiency advice, GreenPower supply and the highest quality renewable energy credits
• Climate neutrality that keeps fossil fuel carbon in the ground and creates real, verifiable carbon savings through expanding the renewable energy industry – the long term solution to climate change
• Projects that are independently verified using the highest global standards including the international Gold Standard, Kyoto Protocol mechanisms and the Australian Government GreenPower program
• Climate Neutral products that enjoy the strong support of WWF internationally, one of the world’s largest and most respected environmental groups.

To learn more about our unique corporate flight offset program contact your Corporate Account Manager or email  [email protected]

Supporting the Community

Pulse travel are proud sponsors of the following organisations:.

Expert Travel Management: What you need, when you need

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Since 1989, Pulse Travel has been managing Corporate Travel budgets and Corporate Travel Policies. Saving our clients time and money.

PULSE TRAVEL SERVICES

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12 Browning Street, South Brisbane, Qld Australia 4101

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+61 7 3004 6666

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The alternative way of doing business travel 

Corporate travel is about so much more than booking flights. That’s why FCM Travel offers a breadth of corporate travel services through our experienced teams and innovative technology. 

Our approach to end-to-end business travel brings control to your corporate travel program and delivers value through savings, efficiency and productivity. 

Driving value 

Maximising ROI on travel spend is critical, but there’s more to value than savings. Think duty of care dashboards and integrations for traveller safety, or guidance to keep your travel policy relevant. 

For travellers, it’s on-the-ground support with a mobile app, risk alerts, and communication tools to stay informed and productive. 

Synced up service  

Our talented travel consultant teams are based in 95+ countries and available 24/7. Specialist VIP travel services can be arranged for executives and c-suite travellers. 

Our world-class onboarding and solution design teams will ensure your programme is made-to-fit from the start, and you’ll get proactive, consultative account management . 

Empowering travel control 

With FCM Platform, you get globally consistent travel technology software incorporating online booking tools, omni-channel travel approvals, live chat, reporting, communication and more. 

Intuitive reporting and analytics tools and dashboards keep you in the know, ready for when you need to pull numbers, stat. 

Welcome to a new era where efficiency meets innovation,  all wrapped up in the unique FCM experience.

Blended user experience

In an ever-evolving travel world, we specialise in bringing human experience and know-how to digital transformation. We put your travellers at the centre of our service model, connecting your people with our technology and people for an experience they’ll love.  

Leading-edge technology

No legacy issues here. The FCM Platform delivers a seamless and consistent experience for your travelling community. Built to solve our clients’ biggest pain points and travel woes, the masterminds of our technology development team drive innovation, and ensure our technology does exactly what you need it to do. 

Explore our tech

Empowering data and insights 

With data and dashboards combined with the expertise and insights of our team, you get strategic decision making and proactive support that goes beyond just solving problems. It's your travel program. We're here to make sure it works for you and keeps you a step ahead. 

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“Bringing in FCM has been the highlight of my career”

discover how in this case study on consolidation .

Learn more about how you could have a similar experience with FCM Travel.

Let’s talk travel

Where expertise and technology shine 

Safety & risk, procurers of best-in-market content, strategic account management, don't just take our word for it.

Case Study: Consulting Agribusiness

Case Study: Simplifying travel post-merger for education provider

Case Study: Developing a Traveller-First Change Management Game Plan

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Corporate Travel Management

Australia’s premier independent travel management company ., australia’s largest independently owned corporate travel management company (tmc)..

support requests resolved on the spot

average call answer time

operations & offices in VIC, NSW, QLD, WA, SA

True experts

years of industry experience & real-world accountability

Cost savings

Reliability

Peace of mind

Emergency assistance

Consultants, account management, risk management, supplier management, 24/7 global travel service and support, our australian-operated support service is always open. so wherever your people are, they have access to policy-compliant travel services and emergency assistance regardless of time zone., global reach. local consultants., our highly experienced, multi-skilled and dedicated travel consultants are experts in industry and business policies and solutions., their work is never driven by sales or commission. so you know they’re working towards best outcomes for your business. and as you take flight, we’ll scale up alongside you., tailored partnership management, let us help you map a smoother flight path for your business travel program. learn from industry insights, compliance strategies and employee training., let us spearhead supplier negotiations and engagement. measure your success with regular reviews, monthly reporting and recommendations. so efficiencies and cost reductions are always on your radar., duty of care, managing risk is a pillar of good business., with our 24/7 emergency team available from anywhere, synchronisation with international sos, a covid travel centre, dfat integration and reporting that provides direct coverage for travelling staff, your best people are always in the safest hands., supplier and vendor consolidation, frequent fliers are rewarded for their loyalty. consolidate your travel spend with your preferred airline and hotel suppliers, and your business is rewarded with discounted rates., we can help you benchmark the contracts, compare competitor deals, analyse supplier performance and make sure you reap the benefits of your corporate travel program., management reporting, policy compliance is about more than ticking boxes. it’s about learning from today so you can budget accordingly, and discover efficiencies in plain sight. ct connections reporting can help with:.

• Detailed travel spend reports, transparency of preferred suppliers, fare class analysis and detailed car and hotel spend information.
• Clever analysis of traveller behaviours, for better control of your travel program.
• Predictive capabilities that interpret data and allow for a proactive approach to your travel management.

What this means for you

Corporate travel with every dot connected, the industry’s best people are moving yours.

With 75% of our leadership team promoted internally, recruitment of the finest minds in the industry, you can trust the best people are working with yours. We invest in equipping all our teams with the skills and technology necessary to take your business to new heights; faster.

Reliable service at every touch point

With 24/7 assistance standing by, our Australian in-house, dedicated teams have a proven track record of being the speediest in the industry to answer your requests. Whatever your time zone, we are just a tap, call or click away.

We answer solely to you

Being the biggest independent travel management company in Australia means our teams have the ability to adapt quickly and execute prompt decision making.

It’s easier than you think

Experiencing bumps in the road with your corporate travel? We’ve seen how important it is for every department to be supported and have confidence in their TMC. With no long term contracts or intricate jargon, give our team a quick, no-obligation call and see what we mean first hand.

CT Connections.  

Proven technology, innovation begins with integration.

We only partner with the best market-leading technology providers to enhance the travel experience for every stakeholder.

Welcome onboard your go-to agency for corporate travel. Roger that.

Wherever you are in australia, and wherever your business is heading, give our team a quick call and see how we can take your corporate travel further..

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CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Leadership Team

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Greg McCarthy

CEO Australia & New Zealand

Greg McCarthy has extensive executive-level experience in the travel industry holding several leadership positions. He founded two travel management companies in Australia, building them up from small operations to highly successful medium-sized businesses, with a strong focus on customer retention and superior service levels. Greg has worked for international airlines and held an executive directorship in a global TMC, achieving a strong track record of delivering value for customers. He was co-founder of Platinum Travel Corporation. CTM acquired Platinum’s Brisbane and Sydney offices in 2018, with Greg commencing as CTM CEO Australia and New Zealand on 1 July 2018.

COO Australia & New Zealand

Scott is CTM’s Chief Operations Officer for Australia and New Zealand, responsible for leading CTM’s regional management teams.

Scott first joined CTM’s Queensland office as the Head of Client Management in 2011 and quickly established himself as someone dedicated to delivering results that were both positive and provided a real impact. This saw him join the General Manager Succession Plan after his first year with the business and move into the GM role for Victoria in mid-2013.

In 2017, Scott moved into the role of Global Head of Partnerships. With a focus on technology-based innovation, he was responsible for aligning efficiencies and optimising partnerships across CTM’s global business. In 2022, Scott returned to CTM’s Australia and New Zealand management team as COO.

Before joining CTM, Scott held various roles in the travel industry including the Australian National Sales Manager for one of the largest travel technology companies globally. He has brought this technical knowledge of best-in-market processes to enhance the alignment of solutions offered to CTM’s clients.

With over 15 years’ worth of experience in the travel industry, Scott has an excellent overall understanding of the intricacies of travel and travel management and the most effective ways of applying these to achieve optimal outcomes.

Alana Clayton

CFO Australia & New Zealand

Alana is a highly skilled accounting professional who is responsible for managing CTM’s finance department for Australia & New Zealand. She holds a Bachelor of Business with a major in Accounting and an extended major in Professional Accounting.

Alana’s commitment to excellence is exemplified by her membership in the Institute of Chartered Accountants Australia, which she has proudly held since 2010. Her experience spans over two decades, encompassing the public and private sectors. She has extensive expertise in the dynamic travel and higher education industries.

Before venturing into the travel sector, Alana dedicated four years to specialised Research and Development Tax Advisory, showcasing her versatility in navigating complex financial landscapes.

In 2023, Alana brought her wealth of experience to CTM, where she plays a pivotal role as the CFO for the Australia & New Zealand region. Her passion and unwavering dedication to achieving corporate objectives make Alana an invaluable asset to the CTM team.

Glenn Wilcox

GM Government Services

Glenn is a recognised leader in the corporate travel industry working with some of CTM’s largest multi-national customers. In 2022, Glenn moved into the General Manager – Government Services role, looking after CTM’s Federal & State Government relationships.

Prior to his current role, Glenn spent seven years in the role of General Manager for CTM’s New South Wales & Australian Capital Territory Operations following three years as the General Manager for Western Australia.

With over 25 years’ industry experience in Australia, Glenn is a resources and mining travel specialist who has experienced all facets of travel in the corporate and government spheres, the retail market and within a major airline. Glenn was awarded CTM’s staff member of the year at the 2011 CTM All-Stars awards and also recognised as a WA Business News 40under40 Award winner in 2015.

Glenn is a self-motivated, goal-driven individual with a keen sense for client management, strategic business planning, leadership and people development. Glenn is also a board member of the Association of Travel Management Companies (ATMC).

Karen McGilvray

GM New South Wales

Karen’s extensive background in travel account management, paired with exceptional communication skills, technical aptitude, and tenacious spirit, allows her to lead successful operating teams and drive client goals.

Before returning to Corporate Travel Management AU/NZ as NSW General Manager in 2022, Karen led CTM North America’s Pacific Region operations from 2017.

Karen also led our Account Management offering in Queensland, Australia, for nearly 12 years. Her previous appointments include operational and management positions with large global travel brands as well as local travel providers. This experience feeds Karen’s ability to thrive in challenging environments, solve difficult challenges, and relate well to colleagues, peers, and clients at all levels of an organization.

As part of CTM’s senior leadership team, Karen is responsible for sales, operations and account management for NSW and ACT, including P&L, staffing, and ultimate client retention responsibility. Karen leverages her enthusiasm, knowledge and professionalism to deliver client and staff satisfaction driven by CTM’s core competencies of personal service, innovation, and measurable return on travel investment.

GM Queensland

Chris is a seasoned professional with over 20 years of experience in the travel industry. He holds a Bachelor of Business in International Tourism and Hotel Management and qualifications in Digital Leadership, Customer Experience and Design and Tourism Management.

Chris started his career as a Retail Travel Consultant, where he worked for four years, progressing to Store Manager and Corporate & Groups Manager. He later spent time in sales roles within the accommodation industry before making the move to travel management in senior account management positions.

Chris’ diverse and extensive experience, combined with his excellent leadership skills, has made him an invaluable asset at CTM. He joined the company in 2017 as Head of Client Management – Queensland, was later promoted to Head of Client Management – Government, and in 2023, General Manager of CTM Sleep Space & Client Management – Government.

In 2024, Chris commenced his current role as General Manager – Queensland, where he leads account management, sales and operational functions and the overall success of the state.

Jonathan Nelson

GM Western Australia

Jonathan Nelson is the General Manager of Corporate Travel Management in Western Australia where he oversees operations, account management and sales.

Jonathan is a senior travel management professional with more than 20 years’ experience in the sector. Having completed a Bachelor of Commerce Degree at WA’s Curtin University, Jonathan then moved into the travel industry and has worked in senior and executive management positions across the hotel, retail buying group and corporate travel sectors.

Jonathan joined CTM in June 2019 and describes himself as a “get it done with a bit of fun” industry professional, putting team and clients first, with integrity as his no.1 value.

Rebecca McCabe

GM Tasmania

Rebecca has over 15 years of experience in the industry and has been with CTM since 2012. With a strong background in aviation and finance, she has worked across diverse roles, including Travel Consultant, Client Value Manager, and Business Analysis & Solutions Manager. She has also participated in CTM’s esteemed HiPo program, which is designed to nurture and empower emerging leaders within the business. This varied background equips her with a wealth of experience and expertise she brings to her current position as CTM’s General Manager Tasmania.

In addition to her professional accomplishments, Rebecca is a volunteer for KoruCare, a charity dedicated to providing unforgettable experiences for sick and disabled children. Since 2008, she has passionately supported the cause as a caregiver and a dedicated fundraiser. Additionally, she is passionate about Dragonboat racing and has proudly represented Wellington Women’s team, earning gold medals for her efforts.

As CTM’s General Manager for Tasmania, Rebecca seamlessly blends her industry expertise with a philanthropic spirit. Her leadership is characterised by professionalism, compassion, and a genuine commitment to making a meaningful impact.

David McKellar

GM New Zealand

David joined CTM in 2013 as the General Manager for New Zealand as part of CTM’s first overseas acquisition the of well-known Cavalier Travel brand.

David has been in the travel industry for over 24, starting as a retail consultant in the UK before moving over to the fast-paced world of corporate travel. When he returned to New Zealand, David worked in the airline and GDS sector before moving back into the travel agency arena, in the IT & online booking tool side of a large corporate travel agency.

After working in the travel space for many years, David is a true believer in the value of customer service and teamwork, which has allowed him to build successful teams that have retained and grown business. Despite spending 16 years in the UK and now sounding English, David is still is a true blue Auckland rugby fan.

Nicole Galliford

Head of Human Resources AU/NZ

Nicole joined CTM in 2022 as the Head of Human Resources for Australia & New Zealand, following a surge of business growth for the region.

With over 20 years of human resources experience, working across utilities, defence, not-for-profit and government industries, Nicole is dedicated to ensuring the employee experience aligns closely with company values.  Nicole holds degrees in human resources and marketing, a certified senior human resources practitioner (CPHR), and a Masters of Business Administration.  Combined with her passion for people, travel and sport, she possesses the ideal cultural fit for leading CTM’s ANZ HR team.

Nicole is responsible for driving people-focused agendas across CTM’s Australia & New Zealand management teams, ensuring we deliver value for our employees and customers.

John Balloch

Chief Partnership Officer Global Air & GDS

John has worked in the travel industry for more than 25 years, with various roles across leisure, wholesale and corporate travel before eventually progressing to CTM in his current role as Chief Partnership Officer Global Air & GDS. In this role, he is directly responsible for negotiating with our service providers to deliver creative innovative solutions for our customers.

Prior to joining CTM, John spent over 10 years working in both the UK and Asia in similar roles that allowed him to develop strong relationships with suppliers in airlines, hotels, car hire and other service providers across the globe. Outside of work he enjoys supporting the Manchester United Football Club and experiencing travel to unique locations such as the Everest Base Camp, Peru’s Machu Piccchu and the world-famous caves of Borneo.

Peter Wiseman

General Manager Sales

Peter Wiseman joined CTM in the role of General Manager Sales in early 2013, responsible for the company’s sales strategy across the Australian and New Zealand markets. Peter brings over 3 decades of corporate travel industry experience to the CTM leadership team.

His extensive experience in sales and account management spans Federal and State Government, universities, and both large and small to medium corporate organisations.

Peter is passionate about building a strong understanding of a client’s unique travel requirements, and tailoring technology and service-driven solutions to meet and exceed their travel objectives.

Marketing Manager

Alexandra (Ali) Dowton is CTM’s Marketing Manager for Australia & New Zealand. Having first joined CTM in 2016, Ali has a strong understanding of the CTM business, its regional travel brands, and the Australian and New Zealand travel market.

Holding a BA degree in Business Management (Marketing), Ali has experience executing B2B and B2C marketing strategies across the travel, retail and not-for-profit sectors.

In 2018, Ali relocated to CTM’s London office, working within the CTM EMEA Marketing Team before returning to Australia in March 2020.

Ali re-joined CTM’s ANZ business as Marketing Manager in February 2021.

Tracey Edwards

Event Travel Management - Global Strategic Lead and GM AU/NZ

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China.

Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

James Meggitt

Head of IT Australia & New Zealand

James Meggitt joined CTM in May 2009, supporting the business’ information technology function as an IT Support Officer. His ability to problem-solve coupled with a keen understanding of CTM’s systems and processes saw him advance through to IT Support Coordinator and ICT Manager for Australia & New Zealand. In 2023, James stepped into the Head of IT role of which he is currently serving.

With over 20 years of experience in the insurance, mining and managed services industries, and 15 years with CTM, he has a strong foundation in information technology leadership, successfully steering major initiatives across Australia and New Zealand.

Cherie Drummond

Chief Product Officer

Cherie brings more than 20 years of experience to her role as CTM’s Chief Product Officer ANZ.  Throughout her career, she has cultivated her expertise in various roles, including Travel Consultant, Team Leader, Branch and Operations Manager, Account Manager, and General Manager for Show Group Pty Ltd.

With demonstrated success across Account Management, Operations, and Sales,  Cherie deeply understands how to drive business and customer benefits within complex travel programs. This extensive background uniquely positions her to apply her adaptive management style, marked by inclusiveness and trust-building, to her current role.

She empowers teams to make informed decisions in this capacity, fostering a supportive environment that fuels collaborative success.  Cherie ‘s strength in building professional connections, combined with her industry expertise, empowers her efforts to enhance and expand CTM’s product offerings effectively.

Jamie Pherous

Executive Director, Managing Director

Director since May 2008

Jamie Pherous founded Corporate Travel Management Limited (CTM) in Brisbane in 1994. He has built the Group from its headquarters in Brisbane to become one of the world’s largest travel management companies.

Prior to establishing CTM, Jamie was employed by Arthur Andersen, now EY, as a qualified Chartered Accountant, specialising in business services and financial consulting, notably in Australia, Papua New Guinea and the United Arab Emirates.

Laura Ruffles

CEO ANZ / Asia / EU

Director since December 2015

Laura Ruffles is CTM’s CEO ANZ / Asia / EU. She has significant local, regional and global industry experience and, in a career of more than 30 years, has led teams across sales, account management, operations and technology. Laura is responsible for all aspects of CTM’s business performance across AU/NZ, Asia, and European regions as well as CTM’s technology offering. She joined CTM in 2010 and has been a key contributor to its successful growth. She is also a Director of the Australian Travel Industry Association.

James Patterson

Acting Global Chief Financial Officer

James Patterson joined CTM in January 2020 as Global Treasurer. Since then he moved to the role of General Manager Finance, and then to Acting Chief Financial Officer in 2023. He has over 20 years of experience, and has held senior finance roles in listed entities in the banking and transportation sectors. James’ corporate background includes banking, treasury and financial markets focussed roles, with exposure to M&A and project management.

James holds a Bachelor of Business and is a Certified Practising Accountant.

Shelley Sorrenson

Global Chief Legal Officer & Company Secretary

Shelley Sorrenson joined CTM in November 2021 as Global Chief Legal Officer & Company Secretary. Shelley is a pragmatic and commercially driven corporate legal and governance practitioner with over 14 years of experience. She has served as General Counsel and Company Secretary of ASX-listed and unlisted financial services companies and held roles at the Australian Securities and Investments Commission and in private practice.

Shelley holds a Bachelor of Justice, Bachelor of Laws and a Master of Laws. Shelley is a Member of the Australian Institute of Company Directors and an Associate of the Governance Institute of Australia.

In her personal time, Shelley is also a Non-Executive Board Director of several not-for profit organisations with a focus on supporting women and disadvantaged youth.

Eleanor Noonan

Global Chief Operating Officer

Eleanor Noonan joined CTM in August 2022 as Global Chief of Staff, and in 2023 moved into the role of Global Chief Operating Officer. She has held various roles within travel, government and financial services, and most recently was Chief Operating Officer of a superannuation fund.

Eleanor is commercially driven, values focused and passionate about leading high-performance teams and inspiring stakeholders to support a clear people and business growth agenda. Eleanor is skilled in developing and executing customer-centric business strategies, leading large-scale change initiatives, and achieving operational excellence.

Eleanor holds a Master of Business and is a Member of the Australian Institute of Company Directors.

Karen Janssen

Global Chief Information Officer

Karen has worked in the travel industry for 20 years. Starting out as a travel consultant, she progressed through her career in nine key positions across three different countries before finally becoming CIO with a major travel management company.

In March 2016, Karen joined Corporate Travel Management (CTM) as Project Manager MI and was promoted to Chief Information Officer Europe less than six months later. Since then, she has successfully overseen the implementation of CTM’s Global MI system and been a pivotal member of the organisation’s technology transformation project team. In January 2022, Karen assumed the role of Global Chief Information Officer.

Richard Goldberg

Global Chief Data Officer

Richard Goldberg joined CTM in 2022 as Global Chief Data Officer. His responsibilities include leading the data strategy, data governance, data quality, MIS/BI reporting, and data management for the organisation. Richard has over 25 years executive data management and technology experience. Prior to joining CTM, Richard was the Managing Director and Chief Data Officer at the Bank of China where he was responsible for standing up the Chief Data Office and positioning data as a corporate strategic asset.

Over his career, Richard has held various senior data leadership positions for many organisations including Bank of China, GE Capital, Citibank, and IBM.  Richard is a champion for leveraging the use of data to optimise the business experience for customers and enhance data capabilities for internal stakeholders.  Richard’s extensive accomplishments and experience in data leadership and management was recognised as he was selected as the 2022 dataIQ Top 100 Most Influential People in Data.

Tim Krueger

Global Chief Information Security Officer

Tim Krueger has worked in the IT industry for over 30 years. Throughout his career he has worked as a database administrator, developer and team lead and included various executive positions, including Chief Technology Officer and Chief Information Officer.

Because of his broad experience across the IT industry, Tim quickly realised the importance of protecting company information assets and established one of the first security programs within the travel industry. He is accredited by the ISACA organisation as a Certified Information Security Manager and has been for over 10 years.

Tim is passionate about sharing his experience and encouraging the continual development of the security industry and serves as a mentor and contributing member within the sector, including active participation as a member of the planning committee for local and regional IT and Security Symposiums.  In the beginning of 2023, Tim was recognised for his accomplishments and expertise and promoted to the Global Chief Information Security Officer for CTM where he oversees the ongoing oversight and governance of the corporation’s security, privacy and risk organisation.

Annabel Ausmus

Global Chief Marketing Officer

Annabel Ausmus is an experienced marketing and communications professional with more than 20 years’ experience managing digital and traditional marketing strategy and implementation in both B2B and B2C disciplines. She is responsible for the CTM Group’s global marketing, communication and brand strategy across its portfoilio of travel brands.

Joining CTM in 2010, Annabel brings a wealth of travel industry marketing experience to CTM, having worked across corporate, leisure (luxury to budget brands), events, wholesale and loyalty travel for privately owned, listed entities and not for profit organisations.

Annabel holds a BA (Hons) degree in Journalism, is a Certified Practicing Marketer (CPM) and an Associate Member of the Australian Marketing Institute (AMI).

Tracey has been with ETM since its inception in early 2011 and brings more than 30 years’ experience in the travel and event industry managing operations around the world, including three years living, establishing and growing an event business in China. Over the past 8 years the ETM team, under Tracey’s leadership, has evolved from a localised specialist Sydney office to a global offering with more than 100 staff across the world, providing a range of expert event, meeting and group travel services. Tracey ensures the team are delivering event solutions that meet our clients’ diverse needs and are at the forefront of technological efficiency. These achievements have been recognised by the industry, including winning the AFTA award for ‘Best Business Events Travel Agency’ multiple times.

Lauren Hook

Head of Sustainability

Lauren Hook joined CTM as the Head of Sustainability in November 2023. She has a strong compliance, governance, and finance background both in Australia and internationally. In her previous roles, Lauren has led the risk, audit, and sustainability functions at an ASX-listed technology company and she has extensive airline and audit experience.

Lauren holds a Bachelor of Commerce, qualified as a Chartered Accountant, is a member of the Institute of Internal Auditors, and is a fellow of the Governance Institute of Australia.

Ewen Crouch AM

Independent Non-Executive Director

Director since March 2019

Ewen Crouch was a Partner at Allens from 1988 – 2013. He served as a member of the firm’s board for 11 years, including four years as Chairman of Partners.  His other roles at Allens included Co-Head Mergers & Acquisitions and Equity Capital Markets from 2004 – 2010, Executive Partner – Asian Offices from 1999 – 2004 and Deputy Managing Partner from 1993 – 1996. He was a director of Mission Australia from 1995, including as Chairman from 2009, until retiring in November 2016.

Mr Crouch is a Non-Executive Director of BlueScope Steel Limited (since March 2013) and Chair and Non-Executive Director of AnteoTech Limited (since April 2022). He is a Fellow of the Australian Institute of Company Directors, Chair and Non-Executive Director of RSL LifeCare Ltd (since October 2022) and a Director of Jawun (since September 2015). He served as a member of the Takeovers Panel from 2010-2015, as a member of the Commonwealth Remuneration Tribunal from 2015 – 2019, as a Director of Sydney Symphony Orchestra from 2009 – 2020 and as a Non-Executive Director of Westpac Banking Corporation from 2013 to 2019.

Director since January 2020

Jon Brett  was formerly an executive director of Investec Wentworth Private Equity Limited, and an executive of Investec Bank (Australia) Limited. He was also the CEO of Techway Limited which pioneered internet banking in Australia.  Jon brings extensive strategic, board and management experience to CTM, particularly in the areas of finance and corporate advisory.

Jon is  currently Executive Chairman of Stridecorp Equity Partners, an AFSL licensed fund manager specialising in private equity. Jon is a Non-Executive Director of Mobilicom Limited (since September 2018). His former directorships include Godfreys Group Limited, The Pas Group Limited, Deputy President of the NRMA and Vocus Group Limited since its listing on the ASX.

Sophie Mitchell

Director since September 2019

Sophie Mitchell has over 30 years of corporate advisory, capital markets and equity research experience. She retired from Morgans in June 2019 after over a decade as an Executive Director in Morgans’ Corporate and, prior to this, she was Morgans’ Head of Research.

Sophie is a Non-Executive Director of Morgans Holdings (Australia) Limited, Firstmac Limited, Myer Family Investments Limited, and Tourism Holdings Limited, and Chairman of HealthcareLogic Global Limited (retired July 2023). She was a member of the Australian Government Takeovers Panel between 2009 and 2018.

Marissa Peterson

Director since October 2022

Marissa Peterson is President and CEO of Mission Peak Executive Consulting, a Silicon Valley leadership coaching business. She is based in the United States and brings extensive experience in governance, technology and digital transformation, and executive development.

Marissas’s extensive board experience includes past roles as Chairman of optical communications solutions company, Oclaro, between 2013 and 2018, and as a Non-Executive Director of ASX-listed Ansell, from 2006 to 2021. She has also been a Director of a range of US-based companies including Humana, Supervalu, Children’s Hospital of Stanford, Quantros and Covisint, and a Board Trustee of Kettering University.

Welcome to Flight Centre Travel Group

Our Purpose: To open up the world for those who want to see

We're one of the world’s largest travel retailers and corporate travel managers

The Flight Centre Travel Group (FCTG) is headquartered in Brisbane (Australia) and has company-owned leisure and corporate travel business in 24 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia.

FCTG operates under multiple names in Australia, New Zealand, United States, Canada, United Kingdom, South Africa, India, Asia, United Arab Emirates, and Mexico, and licenses its name in a further 90 countries. In addition to the iconic Flight Centre Brand, it also operates businesses including Aunt Betty, Corporate Traveller, FCM, Stage & Screen and Travel Associates.

Career Potential

Working for FCTG is the ultimate journey to success. We offer a supportive, fun and diverse family-like atmosphere with genuine opportunities for growth and development. Our strong connections with the world make it easy to embrace new experiences, seize all opportunities and ultimately work towards finding your Brightness of Future.

Corporate Directory

The Board of Directors and Corporate Leadership team are responsible for setting and implementing the strategic direction for the company. Meet our Board of Directors and the FCTG Global Executive Leadership team known as Taskforce.

Stay up to date with our ASX announcements, annual reports, governance policies, dividends and more through our Investor Centre.

FCTG consists of more than 30 brands globally with businesses spanning leisure and corporate travel management, technology, education, events and more.

FCTG contracts thousands of suppliers across all sectors of travel including air, land, cruise and niche wholesale markets globally. If you’re interested in partnering with us, reach out to the team at [email protected]

Sustainability at FCTG

Preserving and enriching a world worth seeing. Our purpose is to open up the world for those who want to see and as one of the world’s largest travel retailers and corporate travel managers, we recognise our responsibility to preserve the places we love while enriching our people, destinations and communities.

Reconciliation

Flight Centre Travel Group is an Australian-born company dedicated to diversity and inclusion. Our Global HQ is on Yuggera Country. Our role, is to ensure we do our part to respect the sacred nature of these lands, educate our people and customers, and continue to walk alongside the Traditional Custodians of the Lands. Artwork by Tarryn Anno.

Flight Centre Foundation

The Flight Centre Foundation exists to build brighter futures for the communities where we work, live and travel. Powered entirely by the giving nature of our people we support charities whose philosophies align with ours.

Global Locations

When we say we’re global, we mean it. Whether your travel needs originate in Australia or you’re looking for retail or corporate travel services across the world, we have you covered. With representation in most major travel hubs and an extensive network covering more than 90 countries, we’re there when you need us.

Our timeline charts pivotal moments in our company’s history. Moments that have defined both us and the travel industry. We are not an overnight success story. Our success happened over many years of persistence and hard work by a lot of people. We are privileged to have had each and every one of them choose to walk through our doors.

Stay up to date with our latest news

Flight centre travel group unveils new global independent brand envoyage.

Flight Centre Travel Group's Independent division is entering an exciting new era as it prepares to introduce a prestigious principal brand, Envoyage, to the market. The brand will provide a true heart and home for independent travel agents and agencies with a polished new visual identity that reflects the Group's experienced global community, industry leading technology and comprehensive product marketplace.

FCTG Launches big move to make big waves

Flight Centre Travel Group (FCTG) today announced strategic plans to grow market share in the cruise sector by bringing back its cruise brand, Cruiseabout, and reestablishing a dedicated wholesale cruise division.

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10 best business travel management companies in Australia

The benefits of using a travel management company.

• Easily book and manage trips: all from one solution. Your TMC will enable you to book and get oversight of every business trip without shifting through virtual piles of excel sheets.
• Keep travel costs low: Your TMC has most likely spent years fostering B2B relationships and securing you the best deals on flights, accommodation, cars, and more.
• Ensure employees stay within budget: It can be tough to ensure everyone books within your travel policies. Smart solutions can help you automate this process.
• Easily submit travel expenses: Submitting or collecting expenses is often a cumbersome task that your travel management solution will help you streamline for every stakeholder.

Features to look for when choosing a travel management company

A significant travel inventory, a centralised system, flexible booking options, helps implement your own business travel policy, personalised service and excellent customer support, reporting with real-time data, 10 best corporate travel agencies for businesses based in australia, 1. travelperk.

• Flexible bookings with FlexiPerk : Cancel your trip up to two hours before departure and receive 80% of your money back—no questions asked, no “please hold” music needed.
• Carbon offsetting with GreenPerk :   Offset 100% of your business travel’s carbon emissions by opting in for TravelPerk’s conscious travel solution.
• Largest travel inventory worldwide: TravelPerk has the largest travel inventory worldwide for your travel program. Whether you’re looking for flights, accommodation, rail, car rentals, or serviced apartments, TravelPerk will bring you the best fit for your travel needs.
• 24/7 Support : Around-the-clock travel experts, with 7-star service and a target 15-second response time, means that your travellers are looked after, no matter where they are or what time they need help.
• Travel Policy integration : say goodbye to bottle-neck approval processes and automate your employees’ bookings with an integrated policy.
• Event management : if you’re in need of cost-effective events, be them little or large, TravelPerk helps manage attendees, group bookings, scheduling, picking locations, and more.
• Integration with 3rd-party software : TravelPerk already integrates with the tools you use: Slack, Expensify, Gympass, Deskpass, FREENOW, and so many more.

See how TravelPerk makes business travel stress free

• Online booking tool to assist with travel arrangements: It has a handy fare forecaster that can help provide travellers with flight travel news on possible price hikes or drops.
• Generate reports to monitor business spending: To keep track of your employee expenses, you can generate reports easily.

Reasons why CTM customers have moved to TravelPerk in the past year:

• Leading support in target 15-second response time
• An industry-leading travel inventory 
• An intuitive, accessible app to access trip itineraries, and more

Click below for a more detailed comparison between both platforms:

3. complete business travel.

• 24/7 Support: Always a great feature to have is the support of a travel agent at any time, day or night.
• Flexible and transparent pricing: Full visibility is provided to clients when it comes to travel spending and getting the best travel information on pricing.
• Local expertise for travel with partnerships: CBT is partnered with a number of Australian organisations to help offer a wide range of travel providers.

Reasons why Complete Business Travel customers have moved to TravelPerk in the past year:

• While CBT has a good travel inventory, it doesn’t match the variety that TravelPerk offers. 
• With TravelPerk you also benefit from a much more user-friendly and intuitive mobile app, which is where CBT seems to be lacking.

4. Orbit World Travel

• Responsive, tech-rich travel platform: Orbit World Travel offers a  platform that’s tech-rich and trustworthy.
• Offers a variety of travel types: From corporate, event travel, educational and holiday travel, it provides all types of travel for businesses.
• Expense and report services: Get all you need when it comes to employee expensing and creating reports for data analysis and travel strategy optimization.

Reasons why Orbit World Travel customers have moved to TravelPerk in the past year:

• TravelPerk certainly has much more third-party integrations creating happier customers able to work with TravelPerk from day one. 
• OWT is also specifically tailored to corporate travel, so may be out of reach for SMBs.

5. Corporate Traveller

• Online booking tool: Great for staff bookers to self-book any and all corporate travel
• Concierge services: Helps business travellers make the most out of their itineraries—wherever they’re going

Reasons why Corporate Traveller customers have moved to TravelPerk in the past year:

• Extensive end-to-end global inventory 
• Corporate rates and partnerships for every travel budget 
• Easy-to-use platform and mobile app 
• 24/7 customer support in target 15-second response time

Click below to compare both platforms’ features and benefits

6. spencer travel.

• 24/7 Support: Around-the-clock support is provided to all staff bookers looking to hand over the care of their employees whilst not in the office.
• Exclusive airfares and accommodations: With their connections in the travel industry, you get access to exclusively negotiated airfares, accommodations, and car rentals.
• A range of online solutions available: From Serko/Zeno’s online booking tool and BI reporting, they’re working with third parties to try and bring a good solution to their customers where they’re not able to with internal resources.

7. FCM Travel

• Checking airfares
• Booking flights, hotels, transfers, and car hire
• Travel approval system customised to suit company travel policies
• Duty of care
• Payments and expense management
• Reporting and analytics

Reasons why FCM Travel customers have moved to TravelPerk in the past year:

• An intuitive platform with dozens of third-party integration options
• Flexible corporate travel cancellations with FlexiPerk
• 24/7 customer service, delivered within a target 15-second response time 
• Guest account option for members booking outside your organisation

• Expense management
• Policy compliance
• Travel itinerary management
• Risk management
• Profile management

Reasons why Egencia customers have moved to TravelPerk in the past year:

• Freemium model, simple pricing, and no minimum contract
• No extra cost for customer care or implementation
• No extra monthly fees or hidden charges
• FlexiPerk : book any type of travel—flight, hotel, car, or train—and cancel at any time while still getting an 80% refund

9. Pulse Travel

• Emergency assistance, 24/7 customer support 
• Real-time reports to keep track of  employees’ travel and spend patterns 
• Individual policies tailored to specific company needs 
• Dedicated account managers to your business

Reasons why Pulse Travel customers have moved to TravelPerk in the past year:

• Larger inventory worldwide 
• More user-friendly online travel booking platform 
• 24/7 high-quality customer support

10. Eden Corporate Travel

• An extensive list of partners including airlines and hotels through membership to the Helloworld Business Travel group 
• Travel insurance services 
• Visa application support 
• Dedicated service with 24/7 customer support

Reasons why Eden Travel customers have moved to TravelPerk in the past year:

• TravelPerk offers a consumer-grade platform where travellers can book their own trips
• Integration with travel policy to budget compliance 
• Centralised invoicing 
• Integration with other popular software, such as expense and HR management tools

It’s time to make booking corporate travel simple

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

10 Most impactful travel technology companies in 2024

5 best corporate travel management apps

The 8 best business travel management companies in Europe

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Tag Archive for: Travel Management Company Brisbane

The Ripple Effect: How Brisbane Airport’s Transformation Will Impact Corporate Travel in Australia

In the heart of Queensland, a landmark transformation is underway. Brisbane Airport is expanding its horizons, promising to redefine the business travel landscape, promising to transform into a cornerstone of Australian aviation. At Business First Travel, we’re tuned into these exciting developments, and we’re thrilled to share our insights, especially after our recent feature in The Economic Enquirer .

A Glimpse into Brisbane’s Future

Brisbane Airport’s expansion isn’t just about building for tomorrow—it’s about envisioning a future that caters to the dynamic needs of business travellers worldwide. Imagine an airport where efficiency is the norm, where each transition from curb to cabin is smooth and swift, reflecting the fast-paced nature of the business world. This is the vision for Brisbane’s tomorrow.

In the Spotlight: Our View in The Economic Enquirer

Our voice resonated in the pages of The Economic Enquirer, where we offered our perspective on the airport’s growth and its implications. Business First Travel takes pride in being part of the conversation that shapes our industry, and our co-founder and Executive Director, Remy Koh, didn’t hold back in sharing our informed outlook on the promising trajectory for corporate travel in Australia.

Direct Benefits: Seamless Journeys Await

The expansion of Brisbane Airport signifies more than just an increase in the number of flights or destinations. It’s a commitment to you, the business traveller, to make your journeys more seamless than ever. We’re talking about upgraded facilities , faster check-ins, and a travel experience that’s as productive as it is pleasant. Time is a commodity we respect, and these enhancements are going to have a direct impact on your business, meaning your travels will be as efficient as your business meetings.

Experience Brisbane Airport’s future: A Glimpse Into The New Domestic Terminal

Some of the new additions include:

• New security equipment with secure & simpler screening to allow most items to be left in bags
• New mezzanine level with direct entrance to security screening for checked-in passengers with carry-on luggage only
• Installation of world-class baggage system boosting security, capacity, reliability & sustainability
• Self check-in and automated bag-drop expanded to all airlines
• Upgraded departure gate lounges with café style seating adjacent to new retail areas
• 10 new exciting food and beverage options for passengers
• Bathroom upgrades across the terminal boosting capacity, accessibility & reducing water usage
• Bussing lounge to expand capacity as a result of growing population
• Extension to multi-storey carpark to meet increased demand
• Charging stations for airside electric vehicles for quieter & more sustainable operations

A Boost for the Beating Heart of Business: SMEs

Small and medium-sized enterprises (SMEs) are the heartbeat of Australia’s economy. The airport’s expansion is poised to pump unprecedented vitality into this sector. Enhanced accessibility to international markets, improved supply chain logistics, and a strengthened connection to global business hubs will open a world of opportunity. It’s not just about the flights—it’s about flying high in the business world.

2032 Olympics: A Launchpad for Legacy

With Brisbane set to host the 2032 Olympics, we’re not just preparing for a global event; we’re gearing up for a legacy. This international spotlight will catalyse a new wave of corporate travel growth, spotlighting Brisbane as a world city and a hub for innovation and enterprise.

As Brisbane Airport evolves, so does our promise to you. Business First Travel is at the forefront, ensuring that these developments translate into tangible benefits for your business. We’re not just a corporate travel provider; we’re your strategic partner, here to navigate the new era of business travel with you.

As we look towards the horizon, the Brisbane Airport expansion is more than a beacon of progress; it’s a testament to the thriving spirit of Australian business.

Business First Travel: Your Partner in Unparalleled Business Travel

If you’re as excited as we are about what lies ahead, let’s start a conversation. Reach out to Business First Travel for personalised travel management solutions that are as forward-thinking as your business deserves.

Click here to book a consultation with one of our business travel experts today.

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Business First Travel acknowledges the Traditional Custodians of Country throughout Australia and recognises their ongoing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander Elders – past, present, and emerging.

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07-557 9400

Level 1/59 The Strand Tauranga 3110

Monday-Friday 8am-5pm

04-496 3288

Level 11/89 The Terrace Wellington Central Wellington 6011

Monday-Friday 8am-5:30pm

03-546 3904

Corner Trafalgar and Hardy Street, PO Box 933, Nelson 7010

03-339 3440

255 Saint Asaph Street Christchurch Central City Christchurch

03-471 9456

44 Hanover Street Dunedin Central Dunedin 9016

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• Corporate Travel
• Meetings & Events
• Sustainability
• Global Network
• Case Studies
• Business Travel Blog

Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Global Travel, Done Differently.

One Program. One Platform. One Team.

Global Tools, Powered By One Platform.

Welcome to ctm. we do global business travel, differently., corporate travel management (ctm) is a global leader in business travel management services. we drive savings, efficiency, safety and sustainability to companies and their travelers in every corner of the world..

When you partner with CTM, you’ll enjoy the experience of global travel done differently – a uniquely designed global travel management program, built with you and for you, consistently and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team, in every region you operate in.

That’s the CTM difference.

If you are looking for a tailored travel management solution, delivering customer service excellence , innovative travel technology and a demonstrable return on investment, you’re in the right place.

Time to discuss your global travel needs?

Explore our global travel solutions

Global travel, powered by one travel program.

No matter how large, diverse, and complex your business or travel needs, we’re committed to designing simple, safe and sustainable solutions that deliver measurable results.

At CTM, we take a highly consultative and curated approach to designing your global travel program, ensuring a solution that meets your business’s unique goals, challenges and opportunities.

We work with your team to source and select the right solutions for your business and people in every market you operate in and package them up into one program, accessed through one platform and supported by one team , to give your unique global travel program a place to call “home”.

One Program

Every aspect of your business travel, strategic meetings and corporate events needs consolidated into one strategic program to maximize savings, efficiencies and duty of care.

One Platform

A uniquely curated suite of global travel tools, configured to your global and regional business needs, and seamlessly integrated in a single global travel platform.

A carefully crafted team of global travel experts, identified for their expertise and experience in delivering strategic results and first-class experiences wherever you need them.

Take your first step towards better business travel with Corporate Travel Management.

Transformative business travel technology.

Global scale, local expertise, agile tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built for simplicity, consistency, flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your Feedback Drives Our Roadmap

We put you front and center of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

Take a tour of CTM's global travel solutions

Testimonial

CTM has established itself as a well-respected travel management provider within the global travel sector, one which actively contributes to the continued growth, diversification and digital transformation of the travel industry.

- Matteo Zanarini, International Air Transport Association (IATA) -

CTM has been an innovative industry leader in the corporate travel market for many years, both technologically and strategically. This is a market segment that is undergoing serious upheaval and CTM has shown its ability to navigate some turbulent times and come out as a leader in its field.

- Peter Harbison, CAPA Centre for Aviation -

Sabre values its long and mutually beneficial relationship with Corporate Travel Management. As their global technological partner, we have developed trusted relationships with the CTM team and respect their track record of performance and technological innovation.

- Andy Finkelstein, Sabre Travel Network -

Corporate Meetings & Events

Take your corporate meetings and events to a new level of performance with CTM’s specialist  event management team, ETM. Our expert event organizers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximizing your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

Looking for a regional travel solution?

You're in the home of global travel programs! If you're looking for a regional solution for your business travel needs, visit your local CTM website to explore our award-winning regional travel services.

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• Events Portfolio
• Conferences & Meetings
• Incentive Travel
• Awards & Special Events
• Virtual Events and Hybrid Events
• Team building & Training
• Venue Sourcing
• Event Technology
• Attendee Management
• Group Travel
• Strategic Meetings Management
• Case Studies
• Event Travel Management Blog
• Event Travel Management News
• Contact ETM

Local solutions, delivered globally

ETM provides local service solutions to customers around the world. Please select your local region, and start experiencing the ETM difference!

Business events that engage, excite & inspire

Most Outstanding Business Events Travel Agency

Exceptionally crafted conferences & events

Experts in strategic meetings management

Welcome to event travel management, at event travel management (etm), we believe in the power of experiences that engage, excite and inspire people to perform., we call it ‘connected experiences’..

Our unique blend of creativity, customer service and innovative event technology drives transformative corporate events which deliver on your strategic objectives.

From unique destinations and event experiences to engaging event technology, intuitive reporting and robust supplier negotiations, our expert teams can tailor an event solution to fit every event budget and business need.

Looking to transform your business events?

Take your corporate events to the next level, experts in strategic meetings and events, etm specialises in streamlining every aspect of your corporate meetings and business events program to achieve more strategic outcomes – greater savings, improved efficiencies and more impactful attendee management..

When you partner with ETM, you’ll enjoy the benefits of working with a global leader in travel and corporate event management services. As part of the Corporate Travel Management (CTM) Group, ETM’s customers enjoy the same exemplary event planning service, tailored solutions, intuitive event technology and global buying power that CTM is renowned for.

We deliver value to every aspect of your corporate meetings and events programs, from engaging event experiences to strategic advice, global buying power, 24/7 local support, and access to transformational data and analytics.

Full corporate event management & bespoke event support

Our team of event planners, event managers and events specialists deliver a diverse and customisable range of corporate events, strategic meetings management, conferences, conference planning, conference management, incentive travel programs and corporate hospitality events.

We can provide complete end-to-end corporate event management – including venue sourcing, agenda planning, event theming, delegate management, accommodation and meals, innovative event technology, entertainment travel, and post-event reporting and evaluation – or simply complement your in-house events team with our bespoke event support services . Whatever your needs, we’ve got you covered.

Time to get serious about business events?

Conferences & Meetings

Drive business growth, customer engagement, and employee advocacy with more strategic, impactful and cost-effective corporate meetings and conferences.

Develop a motivated, loyal and high-performing team by recognising and rewarding your top performers. Incentive travel programs are the perfect solution!

Awards & Special Events

Give your team their moment to shine, a space to celebrate and reflect, with truly memorable awards and special events that boost morale and performance.

Team Building & Training

Team building doesn't need to be awkward! Training doesn’t have to be dull. Bring your program into the 21st century with our creative and innovative solutions.

Contact our Event Travel Management team today to discuss your corporate event needs.