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BrisbaneCorrectionalCentre

To ensure the safety of our correctional centres during the COVID-19 pandemic, visit restrictions are now in place at all Queensland prisons.

Read the most up-to-date information about prison visits .

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QCS launches virtual personal visits

• 7 May 2020 3:05 pm AEST Date Time

Queensland Corrective Services (QCS) has launched a new virtual personal visits program to keep prisoners in contact with family and friends during the COVID-19 pandemic.

On 23 March, Commissioner Peter Martin AMP, on advice from Queensland Health, suspended all personal face-to-face visits to prisons in Queensland to reduce the risk of COVID-19 entering Queensland Correctional Centres.

QCS fast-tracked a pilot program using video conferencing technology at Brisbane Women’s Correctional Centre over the past month, and the program is now being rolled out Statewide in coming weeks.

The program gives prisoners access to computer terminals in prisons and they can speak via video link to their family and friends while they are unable to receive visitors.

Commissioner Peter Martin APM said it was quick, innovative thinking of officers that has allowed for the program to roll out so quickly.

“As we continue to deal with the COVID-19 pandemic, our officers have worked tirelessly to get programs like virtual personal visits operating in an expedient manner,” Commissioner Martin said.

“We understand that prisoners and families have been anxious since face-to-face visits were suspended, and we now have the ability to provide access to video conferencing facilities, which provides families another channel to keep in touch until the pandemic restrictions ease,” Commissioner Martin said.

Related Posts:

• QCS launches virtual personal visits Queensland Corrective Services (QCS) has launched a new virtual personal visits program to keep prisoners in contact with family and friends during the COVID-19 pandemic. On 23 March, Commissioner Peter Martin AMP, on advice from Queensland Health, suspended all personal face-to-face visits to prisons in Queensland to reduce the risk of COVID-19 entering Queensland Correctional Centres. QCS fast-tracked a pilot…

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COVID-19 information for:       Families of prisoners        People reporting to Community Corrections        Stakeholders

What’s happening at Corrections

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New correctional officers improve community safety in Far North Queensland 

New correctional officers committed to community safety in Townsville

Townsville Correctional Complex welcomed 17 new Custodial Correctional Officers Officers equipped with highest level of training as part of 10-week paid program QCS actively recruiting for a variety of roles   Queensland Corrective Services inducted 17 new Custodial Correctional Officers (CCO) to the frontline of…

Take a look inside QCS and meet the officers making Queensland safer.

Current jobs at Corrective Services

Custodial Correctional Officer

Location: Toowoomba region,Ipswich region

Job Type: Permanent

Location: Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,North West Qld,Cairns region,Wide Bay,Far North Qld,Townsville region,Rockhampton region,Sunshine Coast,Ipswich region

Case Manager

Location: North West Qld

Location: Brisbane Inner City,Brisbane - North,Brisbane - South,Brisbane - East,Brisbane - West,North West Qld,Cairns region,Logan - Beaudesert,Toowoomba region,Wide Bay,Darling Downs - Maranoa,Moreton Bay - North,Moreton Bay - South,Far North Qld,Townsville region,Mackay region,Rockhampton region,Gold Coast,Sunshine Coast,Ipswich region,Central West Qld,South West Qld

Job Type: Fixed Term Temporary

Psychologist

Location: Brisbane - South

Administration Officer Trust Accounts

Administrative officer, disability services clinician, advisor health and safety, senior adviser.

Location: Brisbane Inner City

Program Delivery Officer Level 2

Senior allied health clinician, senior adviser service governance and support, principal advisor research and evaluation, cultural liaison officer identified.

Location: Townsville region

Trade Instructor

Location: Rockhampton region

Senior Advisor Service Quality and Operational Support

Administration officer.

Location: Cairns region

Stores Supervisor

Location: Brisbane - West,Ipswich region

Location: Toowoomba region

Intelligence Adviser

Custodial correctional officer dog handler, staff officer, intelligence analyst, program delivery officer level 1.

Location: Brisbane - West,Toowoomba region,Ipswich region

Location: Brisbane Inner City,Brisbane - North,Wide Bay,Darling Downs - Maranoa,Moreton Bay - North,Moreton Bay - South,Sunshine Coast

Principal Data Analyst

Principal consultant hr business partner.

Location: Brisbane - West

Adviser Business Services

Manager intelligence, senior advisor performance and reporting, service delivery support officer.

Location: Brisbane Inner City,Brisbane - North,Toowoomba region,Wide Bay,Darling Downs - Maranoa,Moreton Bay - North,Moreton Bay - South,Sunshine Coast

Correctional Counsellor

Location: Brisbane - North,Wide Bay,Darling Downs - Maranoa,Moreton Bay - North,Moreton Bay - South,Sunshine Coast

Safety and Compliance Advisor

Probation services officer.

Location: Wide Bay

Custodial Correctional Officer Farm

Location: Logan - Beaudesert

Manager Strategy and Operations

Correctional supervisor, principal consultant, senior service coordinator.

Location: Far North Qld

Correctional Manager Industries

Principal advisor privacy, assistant manager sentence management.

Location: Brisbane - North

Statewide Manager, Sentence Management Intelligence Unit

Senior case manager, adviser high risk offender management unit, principal advisor security grc, sentence planning advisor.

Location: South West Qld

Location: Brisbane - North,Sunshine Coast

Job Type: Permanent,Temporary

Location: Brisbane Inner City,Townsville region

Location: North West Qld,Wide Bay,Darling Downs - Maranoa,Far North Qld,Mackay region,Rockhampton region,Central West Qld,South West Qld

Latest Media Releases

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Latest Media Responses

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Queensland Law Handbook Online

Your Practical Guide to the Law in Queensland

Prison Visitors

Last updated 2 September 2019

The following visits are allowed (s 153 Corrective Services Act 2006 (Qld) (Corrective Services Act)):

• one non-contact personal visitor once per week
• legal visits as required
• extra visits and contact visits can be approved.

In deciding applications for visitors, Queensland Corrective Services (QCS) must decide if the person would pose a risk to the prison, taking into account whether the visitor has escaped lawful custody, been convicted of helping another prisoner escape, committed an offence while visiting a prison or has been refused access to a prison previously. The usual procedure is that contact visits are approved once the visitor has been given a security clearance by police, which usually takes six to eight weeks. The Criminal Law (Rehabilitation of Offenders) Act 1986 (Qld) does not apply to the criminal history for visitors to prisons. Visitors are required to disclose all previous or pending charges prior to entry, regardless of whether the convictions are recorded or old (s 328 Corrective Services Act ).

Most prisons now have an additional condition of entry that all visitors must supply a biometric scan of their fingerprints before entry.

The chief executive may keep a visitor’s biometric information given to a corrective services facility as proof of the visitor’s identity, and any data about the visitor’s biometric information stored in the biometric information system.

Extra visits may be allowed for children visiting their primary care giver, visits with an Aboriginal elder or where a family has travelled a long distance for the visit.

Personal visits may be monitored, and an audiovisual or visual recording of the visit can be made and retained (s 158 Corrective Services Act ).

If a visitor is denied visits at a particular prison, they are entitled to apply to QCS for a review of the decision. If still unsatisfied, the visitor may make a complaint to the Ombudsman or take steps for a judicial review of the decision.

What visitors can bring

All gifts and other items must be approved by the prison and go through the prison reception staff where they are searched for contraband. Approval varies from prison to prison.

Certain things are prohibited in prison including drugs, money, escape implements, weapons, keys, electronic cards, identification papers, lighters, cigarettes, jewellery, recording equipment, mobile phones, mail, alcohol and cameras. It is a criminal offence to bring these items into the prison.

Searching visitors

Under s 159 of the Corrective Services Act , a prison officer may conduct a scanning search (e.g. by use of a magnetic wand waved over the body) of any visitor. Many prisons have walk-through metal detectors, and passive drug dogs or electronic drug detection equipment to detect illegal drugs.

A prison officer may also conduct a general search as well as a scanning search of any other visitor including a personal visitor who is to be given a contact visit. A general search means that the visitor may be required to reveal the contents of outer garments or hand luggage. The search is conducted without the prison officer touching the person or the luggage.

The general manager may revoke approval for the visit or the contact component if the visitor does not submit to a general search. A visitor who is refused access by the general manager is entitled to be given reasons for the refusal.

Prison officers cannot perform strip searches (personal searches) of visitors, but they can call police who may do so if they form the reasonable belief that a visitor may be concealing drugs or a weapon.

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Queensland correctional centres videoconferencing timetable

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In this section

• Criminal law duty lawyer resources
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• Queensland correctional Centres videoconference bookings

All videoconference bookings must be sent to the videoconferencing team by 3pm on the business day before the requested booking.

To request a videoconference appointment with a client who is located at a Queensland correctional centre, visit Queensland correctional centre videoconference bookings.

Each correctional facility has set days and times when videoconferencing appointments are available. Please ensure you check the timetable for the required correctional facility before requesting a booking.

Correct as at 21 February 2022

Last updated 30 November 2023

If you have a general question for Legal Aid Queensland, please use the general question form or call 1300 65 11 88, Monday to Friday, 8.30am to 4.30pm.

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Form 27 - Approval for access to a corrective services facility and visit a prisoner (personal visitor)

• Download (49.9 KiB) (DOC)

URL: https://www.publications.qld.gov.au/dataset/d2246e8f-ef53-4101-9dd9-ad4d14995cfd/resource/3289cb00-2078-47d8-bd03-8a2acd574892/download/approved_form_27.docx

Approval for access to a corrective services facility and visit a prisoner (personal visitor).

Additional Information