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Request status of your application

We’re getting a high number of status requests. In some cases, it may take us longer than 3 days to process them.

Your passport application’s status is usually available 10 business days after you submit it . If you applied in person at a Passport Program Office, the status is usually available in 5 business days.

You can also check the status of your child’s application .

In most cases, we process these requests within 3 business days. If we get an unusually high number of requests in a short time, it may take us longer.

If you’ve already made a request, do not submit another one . Resubmitting may cause more delays.

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Find a passport or travel document form

Only use passport forms from this website (Canada.ca). Forms on other sites may not be official or up to date.

Always download a new form each time you submit an application. We may reject your application if you don’t use the latest official form.

Get the forms you need for your application

Answer the questions below. We’ll then give you all the forms you need for your application.

Select an application type

What kind of passport?

Where are you applying from?

If you live in Bermuda, American Samoa, the Midway Islands, Puerto Rico or the US Virgin Islands, select United States . The same steps apply to these countries.

• United States
• Outside Canada and the United States

Do you already have a passport?

You may be able to renew your passport. Renewing a passport is simpler than applying for a new one.

What do you want to do?

See if I can renew my passport

Are you using a guarantor with a Canadian passport or an occupation-based guarantor?

Learn more about guarantors for passport applications outside Canada .

• Guarantor with a Canadian passport
• Occupation-based guarantor

If your child needs a passport, you must apply for a new one. Even if they already have one, you can’t renew it.

For an adult, or a child under 16?

• In Canada and the US
• Outside Canada and the US

Forms to renew a passport in Canada

Avoid delays or submitting the wrong forms. Before you apply

• check if you’re eligible
• find out how to submit your application

If you’re having problems with our forms, learn  how to open the forms on your computer .

Download the main form

Adult passport renewal application [PPTC 054] (PDF, 1.8 MB)

Supporting forms

• Credit card payment authorization (inside Canada and the US) [PPTC 084] (PDF, 91 KB)
• Proof of Canadian citizenship [PPTC 001] (PDF, 161 KB)
• Additional information – address and occupation [PPTC 056] (PDF, 2.5 MB)
• Additional information – documents to support identity and references [PPTC 057] (PDF, 1.3 MB)

Forms to renew a passport in the US

• Additional information – documents to support identity and references [PPTC 057] (PDF, 1.1 MB)

Forms to renew a passport outside Canada and the US

Adult passport renewal application [PPTC 482] (PDF, 1.8 MB)

• Credit card payment authorization (outside Canada and the US) [GAC-AMC 2153] (PDF, 98 KB)

Check if you can renew your passport (opens in a new tab)  

Forms to apply for an adult passport in Canada

Adult passport application [PPTC 153] (PDF, 1.7 MB)

Forms to apply for an adult passport from the US with a guarantor who has a Canadian passport

Adult passport application [PPTC 153] (PDF, 1.6 MB)

• Request – sex or gender identifier – adult 16 years or older [PPTC 643] (PDF, 1.1 MB)
• Declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 217 KB)
• Confirmation of eligibility to reclaim Indigenous name – passport or travel document – adult [PPTC 657] (PDF, 1.3 MB)

Forms to apply for an adult passport from the US with an occupation-based guarantor

Adult passport application [PPTC 140] (PDF, 1.7 MB)

• Declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 120 KB)

Forms to apply for an adult passport from outside Canada and the US

Adult passport application [PPTC 040] (PDF, 1.6 MB)

Forms to apply for a child’s passport in Canada

Child passport application [PPTC 155] (PDF, 2.8 MB)

Additional information for children in foster care and children undergoing an adoption process

• For directors of family services, social workers and child protection workers [PPTC 463A] (PDF, 212 KB)
• For foster parents and adoptive parents [PPTC 463B] (PDF, 194 KB)
• For licensees and representatives of a licensed adoption agency [PPTC 463C] (PDF, 182 KB)
• Request – sex or gender identifier – child under 16 years old [PPTC 644] (PDF, 1.1 MB)
• Confirmation of eligibility to reclaim Indigenous name – passport or travel document – child [PPTC 658] (PDF, 1.3 MB)

Forms to apply for a child’s passport from the US with a guarantor who has a Canadian passport

Forms to apply for a child’s passport from the us with an occupation-based guarantor.

Child passport application [PPTC 142] (PDF, 1.7 MB)

Forms to apply for a child’s passport from outside Canada and the US

Child passport application [PPTC 042] (PDF, 1.7 MB)

Forms to apply for a travel document for a non-Canadian adult in Canada

Adult travel document application [PPTC 190] (PDF, 1.6 MB)

• Request – sex or gender identifier – adult 16 years or older [PPTC 643] (PDF, 1.3 MB)
• Credit card payment authorization (inside Canada and the US) [PPTC 084] (PDF, 91 KB)

Forms to apply for a travel document for a non-Canadian child in Canada

Child travel document application [PPTC 192] (PDF, 2 MB)

• Request – sex or gender identifier – child under 16 years old [PPTC 644] (PDF, 1.3 MB)

Forms for applying for a certified true copy in Canada or the US

Find out how to submit your application .

Request for certified true copy of Canadian travel document [PPTC 516] (PDF, 1.5 MB)

Supporting forms for your application

Forms for applying for a certified true copy outside canada or the us, how to open our forms.

You need to

• The forms may not open on mobile devices (iPads, tablets, mobile phones).
• save the file on your computer in a place you can remember
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• Adobe has help for solving common issues with Reader .

For more help, see our step-by-step instructions on downloading and opening PDFs .

If you still have trouble opening the forms, contact us online or call us at 1-800-567-6868 . If you’re outside Canada or the United States, contact the closest Canadian government office abroad .

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Where is my status in Canada document number?

On your  interest to sponsor form , you were required to provide the  number  of your status in Canada document.

Make sure you submit the number of the  same  document you submit with your application, if you’re invited to apply. If the document number doesn’t match, we’ll return your application.

Note: If you submitted a non-Canadian passport with your interest to sponsor form and you’re invited to apply, you need to be a permanent resident when you apply to be eligible to sponsor. In that case, when you apply you must include:

• a copy of the foreign passport you submitted and
• one of the documents below

We use this to confirm your status in Canada.

See examples below of where to find your status in Canada document number:

Canadian birth certificate

Canadian citizenship certificate or card, confirmation of permanent residence (imm 5292 or imm 5688), permanent resident card, record of landing (imm 1000), secure certificate of indian status.

• Provide the Registration No.
• begins with 4 numbers (your birth year) and a hyphen,
• followed by 2 numbers and a hyphen, and
• ends in 6 numbers.

British Columbia

• Provide the Registration No. / N o d’enregistrement

New Brunswick

• begins with 4 numbers (your birth year) and a space,
• followed by 2 numbers and a space, and

Newfoundland and Labrador

Northwest Territories

Nova Scotia

• Image not available

Prince Edward Island

Quebec birth certificate

• Provide the N o d’inscription .
• It has 13 numbers.
• We’ll only accept birth certificates issued by the Directeur de l’état civil .

Saskatchewan

• It’s at the back of your citizenship certificate, under the heading Description – Signalement .
• begins with 1 letter, and
• ends in 7 numbers.

If you don’t have your citizenship certificate or card, you can apply for a

• citizenship certificate urgently (we no longer issue citizenship cards), or
• search of citizenship records urgently

Canadian passport

• Provide the Passport No. / N o de passport
• You can find this number on your passport information page, on the top right corner, or on the bottom left corner
• begins with 2 letters, and

• Provide the Document No.
• begins with the letter T, and
• ends in 9 numbers.

• Provide the ID No. / N o ID.
• begins with 4 numbers and a hyphen, and
• ends in 4 numbers.

• Only use this document as your proof of status in Canada document if you didn’t receive a permanent resident card.
• Provide your Record of Landing number
• It starts with a W, followed by nine numbers.

• It has 10 numbers.

Did you find what you were looking for?

If not, tell us why:

You will not receive a reply. Telephone numbers and email addresses will be removed. Maximum 300 characters

Thank you for your feedback

Answers others found useful

• What is a complex family sponsorship application?
• For my IRCC spousal sponsorship application, what is a common-law partner?
• What are the changes to the spousal sponsorship program?
• Am I affected by the changes made to reduce spousal sponsorship wait times?
• How can I sponsor my spouse or children?
• Which family members can come with me to Canada when I immigrate?
• How can I include a dependent child on my application?
• I already became a permanent resident. Can I still add my dependent child to my application?
• What counts as income for sponsoring my parents and grandparents?
• What’s considered social assistance when sponsoring my parents and grandparents?
• What proof do I need for changes to my information after I was invited to apply to sponsor my parents?
• What if my birth certificate is different from other documents (or I don’t have one)?
• I was invited to apply to sponsor my parents, but didn’t get an email confirmation. How do I get it?
• Will you refuse my application if I put a different parent than on my interest to sponsor form?
• Do I need a marriage certificate for my parents/grandparents sponsorship application?
• I’m sponsoring my parent. I don’t know where their separated spouse is. How do I apply?
• Do I include time on parental leave in my employment history for sponsoring my parents?
• What do I put for the date of birth (or death) of my family member if I don’t know it?
• How can I quickly get information about my Canadian citizenship to sponsor parents/grandparents?

Glossary term

• Principal applicant

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Request emergency assistance

This service is for Canadian citizens in need of emergency consular assistance. We do not have information about immigration, permanent residence, or visas.

If you are requesting emergency assistance related to the current crisis in Haiti , please contact [email protected].

• [email protected]
• Emergency contact form

From outside Canada

• Call the nearest embassy or consulate .
• +1 613 996 8885 (call collect where available)
• Toll-free numbers in some countries

From inside Canada (non-passport-related)

• 613-996-8885
• 1-800-387-3124 (toll-free from the U.S. and Canada only)

Emergency passport services within Canada (weekends and statutory holidays)

• 1-800-567-6868 (toll-free from Canada only)
• +1-613-686-3658 (carrier charges may apply)
• +1-613-909-8881 (carrier charges may apply)
• Canada Emergency Abroad
• +1-613-909-8087

TTY (for persons with a hearing loss)

• 613-944-1310
• 1-800-394-3472 (toll-free from the U.S. and Canada only)

If we are experiencing a high volume of calls, you may be asked to leave a message. Please follow the instructions carefully. We will return your call as soon as possible.

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• About consular services
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Travellers Locating your Membership ID on your Trusted Traveller membership cards

Nexus program.

You will find your Pass ID number on the back of your NEXUS card. It is a nine-digit number.

FAST Program (Free and Secure Trade)

You will find your PASS ID number on the back of your FAST card. It is a nine-digit number.

Commercial Driver Registration Program (CDRP)

You will find your DOC. number on the front of your CDRP card. It is a 12-digit number.

CANPASS Air

You will find your Client ID number on the front of your CANPASS Air card. It is a ten-digit number.

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How to get a refugee travel document in Canada.

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Table of Contents

This step-by-step guide will help you get your Canadian Refugee Travel Document or Certificate of Identity. We have taken the government instructions and simplified them for you!

Application for refugee travel document – let’s start…, first step: click the link below and download the application and follow our steps. .

Adult Travel Document Application – PPTC 190 for 16 years and older

Child Travel Document Application – PPTC 192 for 16 years and younger

Additional documents you may need:

Lost, stolen or damaged Travel Document – PPTC 203

Complete the Statutory Declaration in Lieu of Guarantor – Pick up in person at the nearest Passport Canada office

IMM 5562 – Must use if applying for the first Travel Document and your home country’s passport has been taken away by Immigration Canada or CBSA.

Did you know Immigroup offers a paid service for Travel Document Applications? We can do the following:

Fill out the application make sure everything is perfectly in order & not rejected troubleshoot and answer all your questions, to learn more, click here ., section 1: refugee travel document personal information – pptc 190 or 192.

Most things in this section are straightforward, but two issues that people get stuck on are:

What is a UCI?

You can find this on your immigration documents (for example: Record of Landing paper). It will be 8 to 10 digits with one or two hyphens (-) in the middle of the number. UCI (Unique Client Identifier) is just your client identification number: the number that IRCC uses to identify you in your dealings with them.

Anticipated date of Travel: How can I get a Refugee Travel Document Urgently?

To get a travel document expedited, you will need to show proof of urgency. Not all urgencies are treated the same by IRCC. Here are the best to worst urgent reasons.

Note: IRCC states in their instructions in section A, ‘We recommend that you not finalize your travel plans until you receive the requested travel document.’ This may seem like good advice, but if you are thinking of simply requesting urgency or typing up a letter, this will, in most cases, not work .  You must show proof to increase your odds of success. As you’ll see below, any letter has to come from somewhere like a hospital or an employer and be on their official letterhead, written (and preferably signed) by an official of that organization. You’ll often need additional proof as you’ll see in the following table.

Note: All documents not in English or French will need to be translated by a certified translator. 

Section 2: Declaration of Guarantor – PPTC 190 or 192

It’s hard enough to find a guarantor that will give you the time, so make sure you have everything ready for them. (See the example below).

Your guarantor will need to sign the following:

• Fill out section 2 of the application form. Remember, they must have known you for at least 6 months.
• On the back of one of your passport photos, they must write, I certify this to be a true likeness of (your name).”
• They must sign their name on all supporting documents, front and back.

For more information about this subject, or If you can’t find a guarantor, read below:   

What are the guarantor requirements

• Lives in Canada,
• is a citizen or permanent resident of Canada
• and has known you for at least 6 months or more.

Must be one of the following occupations and still work or be licensed in their field.

nurse practitioner

dentist, medical doctor or chiropractor

principal of a primary or secondary school

senior administrator or teacher in a university

professional accountant

minister of religion authorized under provincial or territorial law to perform marriages

optometrist

veterinarian

notary public

professional engineer (P. Eng. or Ing. in Quebec)

senior administrator in a community college (in Quebec, a CEGEP)

judge, magistrate, or police officer

lawyer or notary in Quebec

If you don’t have a guarantor, what to do?

This option does not require the person to have known you.

• In Canada: Pick up at the nearest Passport Service Location, or you can contact Passport Canada at this link to request they send a copy to you.
• In the US: Pick up at the nearest Canadian embassy or consulate, or you can contact Passport Canada at the same link.
• Outside Canada and the US: contact your nearest Canadian embassy or consulate.
• Must be filled out by:
• Notary Public
• Justice of the Peace
• Commissioner for oaths
• (Outside of Canada) Canadian or British diplomat. A local member of parliament or civil servant (government official) is also suggested. Check with the Canadian embassy or consulate if a local notary or lawyer is acceptable.

Important: The person you used to fill out your Lieu of Guarantor CAN’T be your same reference.

IRCC’s web page states that you can’t use the same references on the Statutory Declaration in Lieu of Guarantor form that you included on your passport or travel document application. In other words, if you have already used a guarantor for your passport application, you’ll have to find another guarantor for your Statutory Declaration in Lieu of Guarantor form.

The government statement does not really make sense for your travel document, seeing that if you have a guarantor for your travel document you don’t need a Statutory Declaration. 

Section 3: Proof of Immigration Status in Canada – PPTC 190 or 192

Here is an excellent example from the IRCC website. If you need help finding your immigration status document number, click here .

Here are the steps:

• Fill out the section below
• Make copies of your immigration documents. Remember, your guarantor will need to sign the front and the back of the documents. You can send the original, and no signature is required, but this is not recommended.

Required Identity documents

An official translator/translation company must professionally translate any documents that are not in English or French. Look for a stamp or seal with a membership number of a professional translation association in Canada or abroad. If the seal or stamp is not in English or French, it must also be translated. 

• A copy of an original document signed by your guarantor
• If you have: a valid passport or travel document issued in your name
• 2 Passport photos (Go to a professional passport photo location) *
• On the back of one of the photos, your guarantor needs to write the following statement, “ I certify this to be a true likeness of (your name).”
• The photographer will need to indicate the company address and date on the back of the photos (this usually is done by the photographer’s business stamp).
• Phot size will be 50 mm wide by 70 mm high (2 inches wide by 2¾ inches high).
• Please note: A small number of photos do get refused .

Additional Documents you may need.

• Change of name document
• Replacing a lost, stolen, or damaged travel document – PPTC 203
• Change of sex application – This is a provincial jurisdiction, and the relevant application for your province can be found online.

Note: If you are filing a refugee claim and your home country’s passport is taken away from you at your port of entry by Immigration Canada or CBSA, the official will fill out form BSF 698 if the document seized is a Travel Document or Identity Document, or form IMM 5265 for other documents. The official is then required to provide you with a copy of the form they have filled out. Your passport will be scanned and digitally uploaded to the government’s Global Case Management System (GCMS).

• This is done when there are concerns about the legitimacy of your refugee claim.

Section 4: Previous Canadian Travel Document – PPTC 190 or 192

You will have to return your old travel document.

Note: if you have a valid visa, you can request that your old travel document be returned. You will have to indicate this request in a letter.

FAQ – Section 4

I am renewing my refugee travel document; will i get the old one back.

You need to make a formal request to have your Travel Document returned. For most people, this request is made because your old Travel Document or Certificate of Identity still has a valid visa in it.

When should I renew my Travel Document or Certificate of Identity?

We recommend applying 6 to 9 months before expiration, but you can apply 12 months before.

Tip: If you still have a valid visa in your current travel document, you can request to have the old document returned.

I have an expired Travel document or Certificate of Identity; do I still need to return it?

All documents must be returned unless they have expired over 5 years.

I have lost my old, expired travel document; what do I do?

You must fill out a lost passport application PPTC 203

Section 5: Citizenship and Travel Documentation – PPTC 190 or 192

Do you have valid travel documents or passports.

The reason they are asking you this is because Refugee Travel Documents are for people that can’t use their home country’s passport. If you are still in possession of a valid passport, you will need to give it up and mail it in with this application.

Have you visited another country since you entered Canada?

If you have travelled, list all dates. if you need more room to put all dates, click to download the document here and attach this to your application.

Section 6: Documents to Support Identity – PPTC 190 or 192

You need to have an ID that:

1) has a photo,

2) has your signature, and

3) is valid (Date hasn’t expired).

• It can be a Provincial or Federal ID.
• It’s recommended that the ID is issued in Canada, but you can use IDs from other countries (for example, a driver’s license from your home country)
• You will need one ID. This ID must have a photo of you, and your signature and not be expired . The best document to use is a provincial Driver’s License (for alternative solutions, read below).
• Make a colour copy of this document front and back .
• Your guarantor will have to sign and date the front and back of each copy of your ID. Note: Your guarantor will have to verify the original ID with the copies, so bring everything with you.

Note: You can send original documents, but we don’t recommend this option.

What if you don’t have an ID with a photo?

If you don’t have any ID that meets the above requirements, you can apply for a Provincial ID card. Most provinces in Canada have one. See our list below.

*Some provinces may waive the fee for refugees.

Last resort, you can send in a combination of a few documents, but you will need to check with the IRCC call center to ensure these documents will be excepted. 

Section 7: Additional Personal Information – PPTC 190 or 192

Here you just need to give your address and work history for the last two years.

Section 8: Refernces – PPTC 190 or 192

You will now need to find two people who have known you for at least 6 months, or more.  

Tip: Find two people that will always pick up their phones during the daytime . The Passport Program call center will call a few times but if your references don’t answer the phone then at some point, they will simply give up and your application can be put on hold or returned to you.

Note: Ask your references to let you know when the call came in, because at this stage of the application process, this usually means you are close to getting your Travel Document.

Section 9: Emergency Contac – PPTC 190 or 192

This is in case you have an emergency while traveling. Always a good idea to have someone close to you listed here. If you don’t have anyone in Canada, you can put family or friends from outside of Canada.

Last Step: Review and Send to the government 

• Two Passport Photos
• Colour copy of proof of immigration status in Canada – signed and dated by guarantor
• Copies of ID, front and back – signed and dated by guarantor
• Original Travel Document – if applicable
• Proof of urgency – If applicable
• Canada Post Xpresspost package (keep tracking info)

Centralized Network – Certificate of Identity Section

Place du Centre,

Commercial Level 2

200 Promenade du Portage

Gatineau QC

Tip: if you are applying for urgent reason, then on the outside of the envelope write in big letters “ URGENT ”.

How to Track and communicate about your application?

This question usually gives most people the most frustration . Getting through, getting a non-templated answer from the government is not easy. What seems to work is persistence, so keep reaching out through the different channels we have listed below. 

You have 2 options in tracking or contacting: 

• Webfrom click here (Recommended)
• Calling IRCC’s call center at 1-888-242-2100 (difficult getting through) 

Note: Calling Passport Canada 1-800-567-6868, will not work. 

What is a Refugee Travel Document?

This document is issued to Protected Persons in Canada (Refugees) or persons in need of protection.

What is a Certificate of Identity?

This document is issued to Permanent Residents of Canada that meet one of the following:

• Not Protected Persons
• Are Stateless
• Can’t get a passport or travel document for their home country

What is the definition of “Persons in need of protection”: According to the IRPA a protected person is someone who is given the protections afforded a convention refugee but not may not fit the Geneva Convention’s legal definition of a convention refugee.

Protected person

(2) A protected person is a person on whom refugee protection is conferred under subsection (1), and whose claim or application has not subsequently been deemed to be rejected under subsection 108(3), 109(3) or 114(4).

Will I get a Travel Document or Certificate of Identity?  

If you are a refugee and are now a protected person in Canada, you will get a Refugee Travel Document. If you are stateless or not a protected person, you will get a Certificate of Identity.

Which Document allows me to travel more?

A travel document is better because more countries give the holder visa-free travel.

What are the limitations of these documents?

• It can’t be used to travel back to your country of citizenship (The country you claimed you needed protection from).
• Visa may be required. Once you get your document, you will need to contact each country you wish to travel to.

People that are eligible for Travel Documents or a Certificate of Identity

What are Convention Refugees:

What are Protected Persons: 

What are Stateless Persons: 

What are Permanent Residents of Canada in Special Circumstances:

Who issues Canadian Travel Documents? 

All documents are created in Gatineau, Quebec, by Passport Canada. The location where they make the passport is 210 Rue Champlain, Gatineau, QC J8X 3R5. It is officially called the Gatineau-Hull Service Canada Centre and Passport Services. IRCC is responsible for the processing, and Passport Canada creates the document.

How long is a Travel Document or Certificate of Identity valid?

Travel Document or Certificate of Identity: Typically, for 5 years but they can sometimes be valid for only 1 year.

Certificate of Identity issued in Canada: Typically, it’s issued for 1 year or more. 

Can I get a Travel Document outside of Canada?

Travel Documents are issued inside of Canada. In case of an emergency outside of Canada, you will need to contact a Canadian Diplomatic Mission (Embassy or Consulate) outside of Canada. Click here for the entire directory .

What age do I have to be to apply for a Travel Document?

You can be of any age . There are applications for adults (16 years and older) and children (15 years or younger).

Travel Document or Certificate of Identity for children.

Any parent can apply. You will need one of the following documents to prove you are the parent:

• The child’s Long Form Birth Certificate (this certificate will have the child’s information and parents on it. This is not the short form birth certificate).
• The child’s Adoption Order showing the name of both the child and the adoptive parent.
• The parent’s passport as long as the child is listed on the parent’s passport.

If Separated or Divorced:

• Divorce papers showing custody of the child or other legal document detailing any custody arrangements for the child.

Child’s legal guardian:

• Proof of legal guardianship

What is the immigration status document number?

Most immigration documents will have a document number usually located in the upper right-hand corner of the document. It helps the issuing authority keep track of the documents they issue.

Where do I find the Date of issue and date of expiry?

It depends on the document.

• On your Refugee Travel Document – if it’s in the form of a card it will be on the front near your photo. If it’s in the form of a passport (the Blue Passport) you will find that information on the inside near the beginning.
• On your Permanent Resident card, they don’t have a Date of Issue, but they do have a Date of Expiry located on front of the card in the lower middle section.
• On your Temporary Resident Permit, your date of issue and expiry date are located below your name on the upper right-hand side.

What countries can I travel to with my Refugee Travel Document or Certificate of Identity?

Most countries will require a vis. Refugee Travel Documents is not a Canadian passport and will come with limitations.

In most cases, after you have gotten your Travel Document will need to apply for a visa to the country you are planning to travel to.

Here are the steps to take:

*see below for visa-free countries

Contact the Embassy of the countries you plan to travel to. Here is the complete list of all Diplomatic Missions in Canada .

• You must ask if a Canadian Travel Document holder is visa-free or requires a visa .
• If visa-free, what are the rules or limitations (for example, 90 days visa-free)
• If the visa is required:
• What application needs to be filled out – and where to find it?
• Processing timelines and costs
• Documents they will need from you (for example, banking information, Hotel addresses or booking confirmation).

Visa-free countries for a Canadian Refugee Travel Document or Certificate of Identity.

The Geneva Convention of 1951 established the status of refugees and the protections that should be given to them. Some, but not most, of the countries that signed the convention allow visa-free travel for refugees with a travel document.

• Czech Republic
• Liechtenstein
• Netherlands
• South Africa
• South Korea
• Switzerland
• United Kingdom
• Vatican City

Can I use the eTA program with my Travel Document?

It depends.

• If you’re travelling to Canada on a refugee travel document issued abroad , you cannot apply for an eTA. Instead, you will need a Visitor Visa.
• If you have a Canadian refugee travel document , you are exempt from both visa and eTA travel requirements when travelling to Canada. However, other countries may still require a visa.
• If you are a refugee with lawful permanent resident status in the US, but without a passport, you can still travel to Canada visa-free if you have your I-571 (US Refugee Travel Document) and proof of your lawful permanent resident status. 

Do Canadian Refugee travel document holders need a visa if travelling to the United States?

Yes, you must apply for a visa to visit the US.

I am eligible to apply for Canadian citizenship. Should I still apply for a Travel Document?

You should apply for both. Your Canadian citizenship will take time, but once you get it, you can apply for a Canadian Passport and return your Travel Document. 

What is the fee for a Canadian Travel Document?

The fee for a Canadian Travel Document is CDN$120. If you are replacing a lost or stolen document, an additional $45 will apply. Most of the above fees are non-refundable ($25 is refundable).

What is the fee for a Certificate of Identity?

The fee for a Certificate of Identity is CDN$260. If you are replacing a lost or stolen document, an additional $45 will apply. Most of the above fees are non-refundable ($25 is refundable).

How do you pay the government fee?

• Use a major credit card – section D of the application
• Certified cheque, money order (Canada Post or Bank). Payments for Travel Documents or Certificate of Intensity must be made to Receiver General for Canada .

What is the mailing address? 

Courier with tracking: Recommended (Keep tracking information – Use Canada Post or any major courier company)

Gatineau QC 

Regular Mailing:

OSC PPT-COI

PO BOX 9783 STN T CSC OTTAWA ON K1G 5G8

How to Contact Passport Program for additional questions?

• Walk into a Passport Canada Service Center (Go to Google maps, type ‘Passport Canada near me’ or Click here ).
• To use the webform click here
• You will need to contact IRCC for tracking and general information at 1-888-242-2100

Calling Passport Canada will not work: Toll-free call 1-800-567-6868 – from 8:00 a.m. to 4:00 p.m., Monday to Friday, Easter Standard Time.

If you do call Passport Canada, this will be the message, “Certificate of Identity and Refugee Travel Documents should now be directed to IRCC Client Support Center.”

I sent my application, but I changed my address; what should I do?

Contact the IRCC call center. See the section, ‘How to track and communicate about your application?’ on this web page located just above the FAQ section.

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What Is The Travel Document Number For Air Canada

Published: November 2, 2023

Modified: December 28, 2023

by Susette Fenton

Introduction

When booking a flight with Air Canada, you may come across a field requiring you to enter your Travel Document Number. But what exactly is a Travel Document Number, and why is it necessary? Understanding this information can help simplify the booking process and avoid any confusion or delays.

A Travel Document Number is a unique identifier assigned to various travel documents, such as passports, visas, or other official identification documents. This number helps airlines, like Air Canada, track and verify the validity of the traveler’s documentation before boarding the flight. It is an essential component of the check-in process and ensures compliance with international travel regulations and security protocols.

Providing your Travel Document Number offers benefits beyond the check-in process. It helps establish your identity and ensures a smooth travel experience, allowing you to board your flight hassle-free. Moreover, it facilitates the airline’s ability to provide necessary assistance in case of an emergency or unforeseen circumstances during your trip.

In the following sections, we will explain why a Travel Document Number is required for Air Canada, where to find it on different travel documents, and how to enter it when booking a flight. By familiarizing yourself with this essential piece of information, you can make your Air Canada travel experience more convenient and enjoyable.

What is a Travel Document Number?

A Travel Document Number is a unique identifier assigned to various travel documents, including passports, visas, and other official identification documents. It serves as a way to track and verify the authenticity and validity of the traveler’s documentation.

For passports, the Travel Document Number is typically found on the biographical page, which contains personal information such as your name, date of birth, and nationality. It is usually a combination of letters and numbers and can vary in length depending on the issuing country. For visas and other official identification documents, the Travel Document Number is typically printed on the document itself. It may also be referred to as a visa number or document number, depending on the specific document in question. This number is essential for immigration authorities and airlines to ensure the legitimacy of the traveler and their travel documents.

It’s important to note that a Travel Document Number is not the same as a passport or ID card number. While these numbers are unique to each individual, the Travel Document Number specifically refers to the unique identifier assigned to the travel document itself.

When booking a flight, particularly with international airlines like Air Canada, providing your Travel Document Number is crucial. It allows the airline to verify your identity, confirm your travel document’s validity, and ensure compliance with international travel regulations and security measures. This process helps protect passengers and maintain the overall safety and security of air travel.

Remember, the Travel Document Number is an essential component of your travel documentation, and providing it accurately and efficiently during the booking process will ensure a smooth and hassle-free travel experience with Air Canada.

Why is a Travel Document Number required for Air Canada?

Air Canada, like other airlines, requires passengers to provide their Travel Document Number during the booking process for several important reasons:

1. Verification of Identity: The Travel Document Number allows Air Canada to verify the traveler’s identity and ensure that the booking matches the information on the travel document. This helps prevent impersonation and enhances security measures.

2. Compliance with Travel Regulations: The Travel Document Number is necessary to comply with international travel regulations. It ensures that passengers have the required travel documents, such as valid passports or visas, for their intended destination.

3. Boarding and Check-in Process: Providing the Travel Document Number enables a smooth and efficient check-in process. It expedites the verification of travel documents and helps avoid delays or complications at the airport.

4. Emergency Situations: In the event of an emergency, having access to the Travel Document Number allows Air Canada to quickly gather necessary information about passengers. This aids in communication, coordination, and assistance in case of unforeseen circumstances during the journey.

5. Identification of Passengers: The Travel Document Number aids in accurately identifying passengers, particularly in situations where multiple travelers have similar names or when there are discrepancies in other passenger information. It helps ensure that each passenger is properly accounted for and boarded on the correct flight.

By requiring the Travel Document Number, Air Canada prioritizes the safety and security of its passengers. It also helps streamline the check-in process, making travel more convenient for passengers by reducing the likelihood of identification-related issues at the airport.

When booking a flight with Air Canada, it is crucial to provide your Travel Document Number accurately and double-check that it matches the information on your travel document. This small but essential step can prevent unnecessary travel disruptions and ensure a smooth journey from start to finish.

Where to find the Travel Document Number on different travel documents?

The location of the Travel Document Number can vary depending on the type of travel document you have. Here is a guide on where to find it on different travel documents:

• Passport: The Travel Document Number is typically found on the biographical page of your passport. This page contains personal information such as your name, date of birth, and nationality. The Travel Document Number is usually located at the top or bottom of this page and is a combination of letters and numbers.
• Visa: If you have been issued a visa for your travel, the Travel Document Number is usually printed on the visa itself. It can typically be found in the upper right or upper left corner of the visa page. The format and placement of the Travel Document Number might vary depending on the issuing country.
• Residence Permit or ID Card: If you are using a residence permit or a national ID card as your travel document, the Travel Document Number is usually printed on the card. It can be located on the front or back of the card and is often referred to as a document number or identification number.
• Other Identification Documents: For other official identification documents, such as refugee travel documents, the Travel Document Number is typically printed on the document itself. It is usually located in a prominent area, making it easy to locate and identify.

It’s important to ensure that you enter the Travel Document Number accurately when booking your flight with Air Canada. Double-check the number on your travel document to avoid any typographical errors or discrepancies that may cause issues during the check-in process.

If you’re having difficulty finding the Travel Document Number on your travel document, it’s recommended to consult the issuing authority or contact Air Canada customer service for guidance. They will be able to assist you in locating the Travel Document Number and ensure a smooth booking process.

How to enter the Travel Document Number when booking a flight with Air Canada?

Entering the Travel Document Number correctly and accurately when booking a flight with Air Canada is crucial to ensure a seamless travel experience. Here are the steps to follow:

• Booking Process: When booking your flight on the Air Canada website or through their mobile app, you will come across a section where you need to provide your travel document information. This is usually during the passenger details or identification section of the booking process.
• Travel Document Type: Select the appropriate travel document type from the dropdown menu. The options typically include passport, visa, or other identification documents. Choose the travel document type that matches the document you will be using for your journey.
• Enter the Travel Document Number: Once you have selected the correct travel document type, enter the Travel Document Number in the designated field. Take extra care to enter the number precisely, ensuring it matches the number on your document to avoid any errors or discrepancies.
• Ensure Accuracy: Double-check the entered Travel Document Number for accuracy before proceeding to the next step. It is essential to ensure that there are no typos or mistakes that could potentially cause issues during the check-in process or at the airport.
• Review and Confirm: Before finalizing your booking, carefully review all the entered information, including the Travel Document Number. Confirm that all details are correct, and if any changes are required, make adjustments accordingly. Once you are satisfied with the accuracy of the information, proceed to confirm your booking.

It’s worth noting that the process may slightly vary depending on the booking platform or any updates made to the Air Canada website. If you encounter any difficulties or have any questions while entering your Travel Document Number, it’s recommended to reach out to Air Canada’s customer service for assistance. They will be able to guide you through the process and address any concerns you may have.

By carefully entering your Travel Document Number when booking your flight with Air Canada, you can ensure a smooth check-in process and a hassle-free travel experience from the moment you arrive at the airport.

Frequently Asked Questions (FAQs)

Here are some frequently asked questions regarding Travel Document Numbers and booking flights with Air Canada:

• Do I need to provide my Travel Document Number for domestic flights within Canada? No, the Travel Document Number is typically not required for domestic flights within Canada. It is mainly for international travel and ensuring compliance with immigration and security regulations.
• Can I book a flight with Air Canada without a valid Travel Document Number? No, Air Canada requires a valid Travel Document Number to complete the booking process, especially for international travel. It is essential to have the necessary travel documents in order to proceed with flight reservations.
• What should I do if I don’t have a valid passport or travel document yet? If you don’t currently possess a valid passport or travel document, you should apply for one well in advance of your travel plans. Contact your respective passport office or embassy for information on the application process and requirements. It is crucial to have a valid travel document before booking your flight with Air Canada.
• Can I provide my travel document details after I have booked my flight? In most cases, it is preferable to provide your travel document details during the booking process. However, if you are unable to provide the details at that time, reach out to Air Canada’s customer service as soon as possible to update your booking with the correct Travel Document Number.
• What if there is an error in my Travel Document Number? If you realize there is an error in your entered Travel Document Number after booking your flight, it is crucial to rectify the mistake. Contact Air Canada’s customer service immediately to request an update to your booking with the correct Travel Document Number. This will help ensure a smooth check-in process and avoid any potential complications at the airport.
• Is my Travel Document Number stored securely by Air Canada? Air Canada takes extensive measures to protect the privacy and security of passenger data, including Travel Document Numbers. The company complies with applicable data protection laws and industry best practices to safeguard passenger information.

If you have any additional questions or concerns regarding the Travel Document Number or the booking process with Air Canada, it is recommended to reach out to their customer service team directly. They will be able to provide you with specific and up-to-date information tailored to your situation.

Understanding the importance of providing a Travel Document Number when booking a flight with Air Canada is essential for a smooth and hassle-free travel experience. This unique identifier helps verify the authenticity of your travel documents and ensures compliance with international travel regulations and security measures.

Whether you are traveling internationally or domestically within Canada, it is crucial to accurately enter your Travel Document Number during the booking process. This small but significant step will not only expedite the check-in process but also contribute to the overall safety and security of air travel.

Take the time to locate your Travel Document Number on your passport, visa, or other identification documents. Ensure that you enter it correctly and double-check for any errors or typographical mistakes that could cause issues during check-in or at the airport.

If you have any questions or concerns regarding the Travel Document Number or the booking process with Air Canada, don’t hesitate to contact their customer service. They are there to assist you and provide the necessary guidance to ensure a seamless travel experience.

By understanding the significance of the Travel Document Number and adhering to the proper procedures when booking with Air Canada, you can take one step closer to an enjoyable and stress-free journey. Bon voyage!

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What are you looking for?

A  transit visa  might be required if you fly via Germany or Austria to get to your final destination.

Preparing your application

Submitting your application, what happens during processing, return of your passport, have a good trip information for visa holders, additional content, related content.

The Visa Section of the German Consulate General Toronto does not offer consultation by phone. Please contact us by email.

The vast majority of travellers do not need a visa when transiting through Germany or Austria. Entry clearance requirements depend on their citizenship or resident status.

Please note the difference between an AIRPORT TRANSIT visa and a regular TRANSIT visa. W e are responsible for processing your application for a transit visa if either Germany or Austria is your first point of entry to the Schengen area.

Canadian citizens do not need a Schengen visa to transit in the Schengen area. Please review information about passport requirements below. Non-Canadian citizens who wish to transit via Germany or Austria may require a Schengen visa depending on their citizenship and resident status. Convention Refugees : Holders of a blue Canadian Travel Document do not need a visa for transit in Germany.

Airport Transit

You may require an airport transit visa if you transit through one airport in Germany or Austria.

You do NOT need an airport transit visa if

• you hold a valid Canadian permanent resident card
• you hold a valid Canadian temporary resident visa (TRV)
• you leave Canada after having used a Canadian visa

Please note that you must stay in the international transit area.

You DO need an airport transit visa when transiting through one German airport if

you do not have a valid Canadian PR card or temporary resident visa, or if you stayed in Canada without a visa AND you do hold a passport from the following countries:

• Afghanistan
• Jordan (Holders of a valid visa for Australia, Israel or New Zealand and if they are travelling to these countries abd are in possesion of a valid boarding pass or confirmed flight ticket do not need an airport transit visa)
• South Sudan
• Turkey (Holders of a diplomatic, official or ministerial passport do not need an airport transit visa)

You DO need an airport transit visa when transiting through one Austrian airport if

you do not have a valid Canadian PR card or temporary resident visa, or leave Canada after having used a Canadian visa AND you do hold a passport from the following countries:

Please note that an airport transit visa only allows you a stay in the international transit area. Airports with International Transit Area in Germany and Austria are:

• Frankfurt International Airport (FRA)
• München/ Munich International Airport (MUC)
• Berlin Airport (BER, 6am to 11pm only)
• Hamburg Airport (HAM, 4:30am to 11:30pm only)
• Düsseldorf Airport (DUS, 6am to 9pm only). Only if the carrier has arranged for transit facilities with the Federal Police beforehand. Please check with your airline!

Please note the following requirements for a transit visa:

You do need a transit visa if

• you have to pick up your baggage and/or have to check in again (please verify with your airline)
• you have to pass passport control (please verify with your airline)
• you are transiting through two or more airports in Germany/Austria or other Schengen countries (for example: Toronto-Frankfurt-Vienna-India or Toronto-Frankfurt-Munich-India)
• you hold an open ticket

You can find more information on where to submit your application here

Application Form

Please use the VIDEX Online Application Form Schengen Visa If you have technical problems completing the Videx form, please download this form onto your computer Application Form Schengen Visa  (not handicapped accessible) in order to fill it in (if possible, please avoid completing the form by hand).

Declarations

Visa Declaration

Declaration Use of Mail Serivces

Airport Transit Visa

Airport Transit Visa Checklist

Transit Visa

Checklist Transit Visa_2020

• Please book an appointment to submit your application in person. Book an appointment with the Visa Section .

Important information Please do not send any documents to the Visa Section unless requested to do so, particularly not prior to the submission of your visa application. We are not able to store such documents and will not know to which application they belong. Please always bring all necessary documents with you to your appointment.

In order to submit your application, please attend your appointment in person at the  German Mission  responsible for your consular district. During this appointment, we kindly ask you to submit all of your application documents, pay the fee and answer questions about your planned trip. Your fingerprints will also be taken on this occasion.

The responsible Foreign Mission will review your application and make a decision on whether or not to grant you a visa. To this end, it will assess whether your application meets the legal requirements. Processing times for applications submitted with the full set of required documents is up to 15 days. In justified cases, the processing time may be extended to 45 days. Please take note that the visa section will not give information about the state of affairs in a pending application. We therefore appreciate if you could please refrain from any enquiries when your visa will be ready for collection or when it will be delivered to you.

As soon as the authorized mission has decided on your application, your passport will be mailed to you by using the Canada Xpress envelope provided by you. As soon as your passport is returned to you, please check whether the information contained in the visa is correct and corresponds to the information you entered in the application form. In particular, please verify your full name, passport number and validity, i.e. the period of time and the corresponding number of days in which you are allowed to travel. If you do notice an error, please let us know immediately so that the visa will be re-issued. Please note that in case you have not notified the visa section in time about an error in your visa, the visa section cannot be held liable. In case your visa had to be denied, the legal reasons will be given in writing in German and in English. The reasons will be stated in the letter notifying you that your application has been rejected. You are welcome to submit a new application at any time with complete, informative and verifiable documentation.

If all the information on your visa label is correct, you are free to travel. Please check the information on the label as soon as your passport is returned to you. You should let us know immediately if there are any mistakes so that we can issue you a new visa. Your visa will state your full name and passport number and include your photo. It will also state the period of validity. This is the time period in which you can travel. In addition, it will state the maximum number of days you can stay in the Schengen area during the period of validity of your visa. Please note that being granted a Schengen visa does not guarantee that you will be allowed to enter the Schengen area. The final decision on whether or not you will be allowed to enter the Schengen area will be made by the border police on your arrival. When you arrive, the border police may ask you to present additional documentation alongside your passport and valid visa with information on your financial means, the length and purpose of your stay, and your health insurance coverage. You should therefore take a copy of your visa documents (including an invitation from Germany, hotel reservation and travel health insurance) with you on your trip.

Frequently asked questions about Schengen visas  (FAQ)

Your question may already be answered here, so we kindly ask you to read these questions and answers carefully before contacting the German Consulates General or Embassy. Thank you very much.

Contact in consular matters

Where do i submit my visa application, book an appointment with the consular section, overview of visa fees, introduction of visa information system (vis), travel health insurance requirements, formal obligation - ("verpflichtungserklärung").

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