hays travel agents inverness

Hays Travel - Inverness   Reviews

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13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Nadia at Hays Travel and it’s such an easy smooth process. She’s fantastic at her job. Honestly wouldn’t book a holiday anywhere else now. They’re so competitive with prices and help with absolutely everything ensuring it’s kept within your budget.

Date of experience : April 24, 2024

Reply from Hays Travel - Inverness

Thank you Leila for the lovely feedback, always a pleasure booking your holidays xx

Nadia was very informative nothing was…

Nadia was very informative nothing was to much trouble for her even phoned to get updates on works at hotel. Great experience . Will definitely book again with Hays Travel due to their customer service and friendly staff. Thanks Nadia.

Date of experience : April 21, 2024

Thank you for the great feedback, Nadia

hi i went in with a hoilday i found on…

hi i went in with a hoilday i found on line and there gave me a better deal so i took it another hoilday to look forward tn they are very friendly staff

Date of experience : April 23, 2024

Thank you for the lovely feedback, Amanda

Holiday purchase

We arrived at the agents just before closing time and the agent Samantha and her manager Nadia were extremely helpful, we ended up booking a holiday and was very happy with all the aspects of our purchase! I would like to thank both agents very much for a lovely experience.

Date of experience : April 20, 2024

Thank you for the lovely feedback, was a pleasure helping you arrange your holiday. Nadia & Sam

Wonderful service

Wonderful service . Amanda had endless patience while I sorted out exactly what we needed . Have booked without an agent for years but Hays have made this so straightforward and stress free .

Date of experience : April 16, 2024

Very nice lady

Very nice lady,got us a very good deal,answer all my questions i was concerned about which has given me peace of mind, thankyou 😊

Date of experience : April 18, 2024

Fiona is the most Amazing and helpful…

Fiona is the most Amazing and helpful member of staff

Date of experience : April 27, 2024

Thank you Wanda for the lovely feedback :) Nadia

Patient Booking

We took a long time finding a holiday break venue which would accommodate our needs. So few hotels advertise whether they have stair free access. As a result our agent had a lot of cross checking to do and nothing was too much bother. Eventually she guided us and booked a 4 day break meeting all of our needs. She sorted hotel, flights and overnight accommodation at the airport with parking. We were seated for an hour and a half and she was infinitely patient and supportive throughout.

Date of experience : March 27, 2024

Thank you for the lovely feedback - Team Inverness

Samantha was very helpful helping…

Samantha was very helpful helping myself and husband find the holiday came away very satisfied can’t wait for the day to arrive

Thank you for the lovely feedback, Sam

Very positive experience

Very positive experience, staff were very helpful, friendly and patient in finding us a holiday that ticked our boxes.

Thank you for the great feedback, Fiona

firstly they listen

firstly they listen, reliable, follow up. advise..knowledge of there job and destinations.

Thank you Brian for the lovely feedback, Nadia

Amanda was extremely helpful in…

Amanda was extremely helpful in locating hotels in a central area. Gave us several options within our budget

Great knowledgeable staff and extremely helpful

Nadia was extremely friendly and knowledgeable we went in there not knowing exactly what we were looking for as we haven’t been abroad in so long and she took the time to explain our options and the best place for us to go. Made the whole process easy and i am so glad we went through hays travel.

Date of experience : March 07, 2024

Thank you for your lovely comments about Nadia. Team Inverness

I recommend Hays Travel

I always have a good experience with Hays Travel Inverness, they are very helpful and it’s good to speak with local people. We have recently used Love Holidays and On the Beach who both had awful customer service in comparison.

Date of experience : March 22, 2024

The staff in the Inverness office are…

The staff in the Inverness office are brilliant. They are super friendly, helpful and efficient. It's good fun booking a holiday with them, I'd go into the office just to have a coffee with them if it were possible. Excellent!!!

Date of experience : March 14, 2024

Thank you so much for the lovely feedback, and we actually have a new coffee machine so feel free to pop in anytime for a cuppa :) Nadia

Friendly& helpful staff

Friendly, helpful staff who give their best advice. Soon found a holiday to fit our expectations. Stress free & straight forward for us.

Date of experience : March 23, 2024

Thank you for the lovely feedback

Hearing difficulties.

My wife and I both agree that we has difficulty at times with the acoustics of your office. There was only three operatives on the main office area, one had no customers during our visit, therefore there was only one other member of staff engaged with customer/customers. Unfortunately, this was at the nearest desk to us. Several times we had to ask Donna to repeat what she had told us as her speech was drowned or distorted. Sound proof cubicles or dividing walls badly needed in our opinion.

Date of experience : January 30, 2024

Mrs Fiddes, thank you for taking the time to complete this and I would like to give you a call to discuss, Nadia

Good experience

Nadia was very patient with us as we were booking a two centre holiday and changed our minds a couple of times on when and where we would like to stay. Thorough research also helped to find easiest way from airport to first hotel. She was good humoured and efficient, a very pleasant experience!

Date of experience : February 03, 2024

Thank you for the lovely feedback, was a pleasure helping arrange your trip, Nadia

Lovely helpful staff

Lovely helpful staff. We were able to understand everything and had no trouble booking our holiday.

Date of experience : April 02, 2024

Thank you for the lovely feedback, Fiona

Very helpful

Date of experience : April 28, 2024

Thank you for the feedback

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Hays Travel - Inverness   Reviews

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13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most recent

Used the same representative as last…

Used the same representative as last year, who found us a little Jen. So hopefully Nadia at Inverness has done it again.

Date of experience : 13 July 2023

Reply from Hays Travel - Inverness

Thanks Gary for you great feedback! It's an absolute pleasure helping you organise your holidays :) Nadia

…such a relaxing way to travel shop

I popped into hays as I'd seen a holiday online to see if they could help me ( I'm useless online) met Fiona who found the holiday and price matched it 😁..she was super helpful in fact so good we ( my sister's were with me) booked a family holiday for next year. So 2 holidays for me to look forward too, easy to just sit and get expert help and advice no rushing ( even grandkids playing in the background ) thank you .

Date of experience : 14 July 2023

Hi Jenny, Lucky you having two holidays booked :) Was a pleasure helping you organise your trips! Fiona x

very helpful staff

we were treated very efficiently and Donna looked up lots of options for us and we were not rushed in any way. We felt we were treated very well and she was ver infomative and answered all our queries .Our whole experience was perfect.

Date of experience : 12 July 2023

Thank you for the lovely feedback, Donna :)

Our travel agent Donna

Our travel agent Donna, was so helpful in finding us a Greek holiday, helpful recommendations & personal experiences, took her ages, but she persevered, till she found us one, that we wanted. Wouldn't go anywhere else.

Date of experience : 11 July 2023

Thank you for your kind remarks about Donna.

Could not ask for better service from…

Could not ask for better service from start to finish. Got a late holiday booked that I did not think I would get the lady worked hard to get us the holiday not easy as there were 2 adults and 3 kids. Big thank you to all.

Thank you for your lovely comments Team Inverness

Always go into hays travel in Inverness…

Always go into hays travel in Inverness and the girl's go above and beyond to get the perfect holiday for you

Thank you for your lovely comments. Team Inverness

Straight forward and stressless process…

Straight forward and stressless process made much easier by Donna. Very helpful as always. Highly recommend. This is why we always return.

Thank you for your lovey feedback about Donna.

Efficient and Friendly

The consultant was friendly, obviously well travelled and put a lot of effort into meeting our requirements. Our request was only for flights but it was not straightforward but she persevered until our exact requirements regarding dates and places were met. We would have no hesitation in returning to Hays in the future.

Date of experience : 07 July 2023

Thank you for your lovely review . Team Inverness

The knowledge and expertise of all the…

The knowledge and expertise of all the staff is invaluable. They always advise you and give you confidence in your choice. There is no hard sell . Just honest desire to help you make the right decision on your next holiday.

Date of experience : 08 July 2023

Thank you Gregor for your lovely feedback, we all love your Saturday morning visits :) Nadia & Team Inverness

So helpful and patient while we tried…

So helpful and patient while we tried to decide, offering helpful advice about the area being suitable/unsuitable for child etc.

Thank you Pauline for your lovely feedback, Fiona

Quick and easy

Thanks John for the feedback. Nadia

Donna in the Inverness branch new…

Donna in the Inverness branch new exactly what she was doing and was really friendly.

Date of experience : 03 July 2023

Thank you for your lovely review

Donna was amazing at Inverness Hays…

Donna was amazing at Inverness Hays Travel. So helpful and I could tell she wanted to make sure my family and I will have a lovely holiday. Thank you Donna!

Date of experience : 27 June 2023

Thank you for the lovely feedback, Donna

Friendly competent professional…

Friendly competent professional consultant. Nadia knows her stuff and went out of her way to search for the best price. She also recognised us being a previous client at Hayes travel

Date of experience : 30 June 2023

Thank you for your lovely feedback. Team Inverness

Very pleasant and helpful lady who got…

Very pleasant and helpful lady who got our holiday booked quickly and easily.

Staff very helpful

Stress free. couldn't do enough to help me get my….

Couldn't do enough to help me get my flights In short notice. As always they are very polite , smiling, knowledgeable and caring. I will always always use them. They give you peace of mind when you book multi flights on one trip. One flight cancelled means trouble on connections, Hays sort all that out with no fuss, it happened to me.

Date of experience : 22 June 2023

Awesome staff

Friendly welcome from staff ,had an understanding of what we looking to book, a knowledge of the areas we were going to all while providing the best value for money .

Date of experience : 26 June 2023

Thank you so much for the lovely feedback, Amanda :)

Cheerful Atmosphere and helpful staff

The young lady who assisted me was very helpful and cheerful and give me some good advice on best locations in the place i wanted to visit

Date of experience : 23 June 2023

Thank you so much for the great feedback, Donna

5 star service

All ladies were professional and very knowledgeable also patient as I wasnt sure what I was looking for. I would definitely use Hays again.

Date of experience : 12 June 2023

Thank you Rona for the great feedback :)

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Hays Travel

Hays Travel is proud to be the UK's largest independent travel agent and have been booking holidays for customers across the UK for over 30 years. Check out the latest news and offers on their Facebook page.

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Hays Travel - Inverness   Reviews

In the Travel Agency category

Visit this website

Company activity See all

Write a review

13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

This is the second time I’ve dealt with…

This is the second time I’ve dealt with Nadia at Hays Travel and it’s such an easy smooth process. She’s fantastic at her job. Honestly wouldn’t book a holiday anywhere else now. They’re so competitive with prices and help with absolutely everything ensuring it’s kept within your budget.

Date of experience : 24 April 2024

Reply from Hays Travel - Inverness

Thank you Leila for the lovely feedback, always a pleasure booking your holidays xx

Nadia was very informative nothing was…

Nadia was very informative nothing was to much trouble for her even phoned to get updates on works at hotel. Great experience . Will definitely book again with Hays Travel due to their customer service and friendly staff. Thanks Nadia.

Date of experience : 21 April 2024

Thank you for the great feedback, Nadia

hi i went in with a hoilday i found on…

hi i went in with a hoilday i found on line and there gave me a better deal so i took it another hoilday to look forward tn they are very friendly staff

Date of experience : 23 April 2024

Thank you for the lovely feedback, Amanda

Holiday purchase

We arrived at the agents just before closing time and the agent Samantha and her manager Nadia were extremely helpful, we ended up booking a holiday and was very happy with all the aspects of our purchase! I would like to thank both agents very much for a lovely experience.

Date of experience : 20 April 2024

Thank you for the lovely feedback, was a pleasure helping you arrange your holiday. Nadia & Sam

Wonderful service

Wonderful service . Amanda had endless patience while I sorted out exactly what we needed . Have booked without an agent for years but Hays have made this so straightforward and stress free .

Date of experience : 16 April 2024

Very nice lady

Very nice lady,got us a very good deal,answer all my questions i was concerned about which has given me peace of mind, thankyou 😊

Date of experience : 18 April 2024

Fiona is the most Amazing and helpful…

Fiona is the most Amazing and helpful member of staff

Date of experience : 27 April 2024

Thank you Wanda for the lovely feedback :) Nadia

Patient Booking

We took a long time finding a holiday break venue which would accommodate our needs. So few hotels advertise whether they have stair free access. As a result our agent had a lot of cross checking to do and nothing was too much bother. Eventually she guided us and booked a 4 day break meeting all of our needs. She sorted hotel, flights and overnight accommodation at the airport with parking. We were seated for an hour and a half and she was infinitely patient and supportive throughout.

Date of experience : 27 March 2024

Thank you for the lovely feedback - Team Inverness

Samantha was very helpful helping…

Samantha was very helpful helping myself and husband find the holiday came away very satisfied can’t wait for the day to arrive

Thank you for the lovely feedback, Sam

Very positive experience

Very positive experience, staff were very helpful, friendly and patient in finding us a holiday that ticked our boxes.

Thank you for the great feedback, Fiona

firstly they listen

firstly they listen, reliable, follow up. advise..knowledge of there job and destinations.

Thank you Brian for the lovely feedback, Nadia

Amanda was extremely helpful in…

Amanda was extremely helpful in locating hotels in a central area. Gave us several options within our budget

Great knowledgeable staff and extremely helpful

Nadia was extremely friendly and knowledgeable we went in there not knowing exactly what we were looking for as we haven’t been abroad in so long and she took the time to explain our options and the best place for us to go. Made the whole process easy and i am so glad we went through hays travel.

Date of experience : 07 March 2024

Thank you for your lovely comments about Nadia. Team Inverness

I recommend Hays Travel

I always have a good experience with Hays Travel Inverness, they are very helpful and it’s good to speak with local people. We have recently used Love Holidays and On the Beach who both had awful customer service in comparison.

Date of experience : 22 March 2024

The staff in the Inverness office are…

The staff in the Inverness office are brilliant. They are super friendly, helpful and efficient. It's good fun booking a holiday with them, I'd go into the office just to have a coffee with them if it were possible. Excellent!!!

Date of experience : 14 March 2024

Thank you so much for the lovely feedback, and we actually have a new coffee machine so feel free to pop in anytime for a cuppa :) Nadia

Friendly& helpful staff

Friendly, helpful staff who give their best advice. Soon found a holiday to fit our expectations. Stress free & straight forward for us.

Date of experience : 23 March 2024

Thank you for the lovely feedback

Hearing difficulties.

My wife and I both agree that we has difficulty at times with the acoustics of your office. There was only three operatives on the main office area, one had no customers during our visit, therefore there was only one other member of staff engaged with customer/customers. Unfortunately, this was at the nearest desk to us. Several times we had to ask Donna to repeat what she had told us as her speech was drowned or distorted. Sound proof cubicles or dividing walls badly needed in our opinion.

Date of experience : 30 January 2024

Mrs Fiddes, thank you for taking the time to complete this and I would like to give you a call to discuss, Nadia

Good experience

Nadia was very patient with us as we were booking a two centre holiday and changed our minds a couple of times on when and where we would like to stay. Thorough research also helped to find easiest way from airport to first hotel. She was good humoured and efficient, a very pleasant experience!

Date of experience : 03 February 2024

Thank you for the lovely feedback, was a pleasure helping arrange your trip, Nadia

Lovely helpful staff

Lovely helpful staff. We were able to understand everything and had no trouble booking our holiday.

Date of experience : 02 April 2024

Thank you for the lovely feedback, Fiona

Very helpful

Date of experience : 28 April 2024

Thank you for the feedback

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Hays Travel - Inverness   Reviews

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13 Ingles St, IV1 1HN Inverness, GB

Reviews 4.9

Most relevant

Excellent service

Excellent service, Amanda went out of her way to explain everything and find us the best holiday

Date of experience : January 31, 2024

Reply from Hays Travel - Inverness

Thank you very much for your kind feedback, Amanda

Donna who helped me book this holiday…

Donna who helped me book this holiday was very helpful and managed to get us a good deal.

Date of experience : February 11, 2024

Thank you for the lovely feedback, Donna

Very helpful advisor who made us all…

Very helpful advisor who made us all feel totally at ease and answered all Of our questions.

Date of experience : March 12, 2024

Thank you for the lovely feedback, Nadia

They were very helpful couldn't ask for better we have used them for years excellent service

Date of experience : January 18, 2024

Thank you so much for the feedback :)

which holiday to choose

Always find it easier instore to find a holiday rather than online as the team are very knowledgeable and helpful. I find it also adds to the holiday experience to book instore.

Date of experience : December 04, 2023

Thank you for your feedback. Team Inverness

Excellent customer servicet

Excellent customer service. Knowledge of product. Easy to talk to.

Date of experience : March 13, 2024

Very helpful staff

Very helpful staff. Branch was exceedingly busy when we arrived but the service received was worth the wait.

Date of experience : January 05, 2024

Thank you for your lovely feedback. Team Inverness

Fantastic holiday company …

Great holiday company and fantastic staff so helpfull and friendly. Donna in the Inverness store , such a lovley girl and so helpfull , in booking our holiday.

Date of experience : August 21, 2023

Thank you for the lovely review - Donna

Excellent Service

Fiona was extremely helpful got a lovely holiday in Rhodes booked for next year. Ladies can’t wait - many thanks

Date of experience : February 02, 2024

Thank you Carol for the lovley feedback - Fiona

Great customer service

Great customer service. Friendly knowledgeable staff and a great sense of humour.

Date of experience : February 18, 2024

Thank you for your feeback. Team Inverness

Fantastic staff

All the girls are really experienced, friendly, helpful and patient.

Date of experience : March 14, 2024

Thank you Freda for your lovely feedback, always a pleasure seeing you both. Nadia

Went in yesterday and was served by…

Went in yesterday and was served by Fiona. Efficient, friendly service, with great result, holiday booked in no time. I do so like the "Hay Way". Thank you Fiona👏👏👏

Date of experience : October 24, 2023

Thank you for your lovely feedback Fiona :)

I found the staff very helpful and a…

I found the staff very helpful and a very enjoyable experience

Date of experience : March 30, 2024

Thank you for the lovely feedback - Team Inverness

Extremely good

As soon as we walked into the office we were welcomed immediately with smiling faces, we were dealt with enthusiasm, professionalism and got what we came in for, very happy indeed

Date of experience : February 09, 2024

Thank you so much for your lovely comments. Team Inverness

Very helpful staff. Dealt with my booking quickly and efficiently. A pleasure to deal with them. Special thanks to Sam for helping me through the process.

Date of experience : November 03, 2023

Thank you for the lovely feddback, Sam

The travel agent who looked after us

The travel agent who looked after us. We have booked with her before. She is always friendly, thorough, knowledgeable and helpful.

Date of experience : November 10, 2023

Thank you for your lovely feedback. Nadia

Best holiday company

I always look with this company they are very very helpful and I always book my holiday with them

Date of experience : January 13, 2024

Thank you so much for the lovely feedback :) Nadia

Member of staff went the extra mile to ensure we got the best price for our holiday. Very personal service.

Date of experience : August 16, 2023

Thank you for your lovely comments about Fiona :)

Amamda was super helpful

Amamda was super helpful, gave us all the information we needed and based on her service we booked our holiday.

Date of experience : January 06, 2024

Thank you for your lovely comments about Amanda Team Inverness

Donna was extremely helpful

Donna was extremely helpful and knowledgeable about the places we wanted to visit. The hotels she showed us were what we wanted.

Date of experience : October 29, 2023

Thank you so much for the lovely feedback, Donna

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Meet the Experts

Susan freeman.

Travel Consultant - Inverness

Travel is about making memories.

Travel Consultant

I love nothing more than helping people plan their dream holiday, from finding your ideal location, things to do and see, restaurants nearby even down to recommended films to watch on the plane!

Favourite Destinations:- Dominican Republic where I have been visiting for the last 20 years!

I love nothing more than helping people plan their dream holiday, from finding your ideal location,... read more

Carla Murdoch

Branch Manager - Inverness

Started travel in 2006.

Branch Manager

I've helped plan weddings in Mauritius, dune bashing in Dubai, children personally meeting Santa in Lapland and a hot air balloon over the Masai Mara.

My most memorable booking was for a customer who wanted to go to the North Pole - tomorrow!

Favourite destinations:- New Orleans & Sri Lanka are both quite different but you can't beat their amazing food!

I've helped plan weddings in Mauritius, dune bashing in Dubai, children personally meeting Santa in Lapland and... read more

Aimee Morgan

Branch Manager - Forres

I have been working in the travel industry for over 18 years!

I have been incredibly lucky to travel to some of my bucket list destinations such as Australia, Mauritius, California and snowboarding in Wyoming to name a few.

I really enjoy putting together tailor-made itineraries as I believe holidays aren't a 'one size fits all.'

Favourite Destinations:- European snowboarding

I have been incredibly lucky to travel to some... read more

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