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Unlock the Wonders of Australia with the Qantas Explorer Pass

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The Qantas Explorer Pass is a unique travel perk that allows you to explore the diverse landscapes and vibrant cities of Australia and New Zealand on a budget. With this pass, you can combine your international journey with discounted domestic flights, making it an attractive option for savvy travellers looking to get the most out of their trip Down Under. In this comprehensive guide, we’ll dive deep into the Explorer Pass, exploring its features, restrictions, and how it compares to similar offerings from other airlines.

Table of contents

What is the qantas explorer pass, eligibility and restrictions, how to book the qantas explorer pass, eligibility, booking process, upgrade options, reward points.

The Qantas Explorer Pass is a special fare program that allows travellers to explore the vast regions of Australia and New Zealand at discounted rates. The pass is designed for passengers who book their international flights with Qantas or its codeshare partners and want to add domestic flights within Australia and New Zealand to their itineraries. The Explorer Pass covers travel on both Qantas and Jetstar-operated flights, providing a broad range of destinations to choose from.

A key aspect of the Explorer Pass is its zone-based pricing structure. The destinations are divided into three zones, each with its own pricing tier:

• Zone 1 : Includes major cities such as Sydney, Melbourne, and Brisbane, as well as key regional centers. Zone 1 fares are the lowest-priced fares available within the Qantas Explorer Pass program.
• Zone 2 : Covers more remote destinations, such as Darwin, Broome, and Cairns. Fares for Zone 2 destinations are moderately priced compared to Zone 1 and 3 fares.
• Zone 3 : Encompasses the most distant locations, including Perth, Hobart, and Queenstown in New Zealand. Zone 3 fares are the highest-priced fares within the Qantas Explorer Pass program, reflecting the greater distances involved in these flights.

To qualify for the Qantas Explorer Pass , certain requirements and restrictions must be met. Here, we delve into the technical aspects of these conditions to provide a clearer understanding of the pass’s limitations:

• International Flight Requirement : The Explorer Pass must be purchased in conjunction with an international flight arriving in Australia or New Zealand. This means that passengers must book their pass simultaneously with their international ticket/itinerary. The pass is not available for itineraries that originate from New Zealand.
• Domestic Cabin Class Limitation : While passengers can fly to Australia or New Zealand in any cabin class, the Explorer Pass fares for domestic flights within these countries are restricted to Economy class. Passengers seeking a higher cabin class for their domestic flights must book separate tickets or consider other fare options.
• Trans-Tasman Route Exclusion : The Explorer Pass cannot be used for trans-Tasman routes, which are flights between Australia and New Zealand. The pass is specifically designed for domestic travel within each country. As such, customers cannot use Qantas Explorer fares for travel between Australia and New Zealand.
• Booking Deadlines : Passengers must book the Explorer Pass before their departure from the point of commencement, and it must be in conjunction with their inbound Qantas or codeshare international flight.
• Baggage Allowance : The baggage allowance for domestic flights within the Explorer Pass will be the same as the international Economy allowance. Additional baggage can be purchased for each flight if required.

Booking the Explorer Pass is a straightforward process that involves using the Qantas website or contacting a travel agent. To take advantage of the discounted fares, it’s important to focus on multi-city bookings when searching for flights. This allows you to include your international and domestic segments within Australia and New Zealand on the same itinerary, ensuring that the Explorer Pass pricing is applied.

To book your Explorer Pass using the Qantas website, follow these steps:

• Visit the Qantas website and select the “Multi-city” option in the flight search section.
• Enter your international and domestic flights within Australia and New Zealand as separate segments within the multi-city booking.
• When selecting your flights, look for the “Qantas Explorer” fare type, which indicates that the discounted fares are being applied.

Note that while trans-Tasman routes may appear in your search results, they will not be priced with a discount , as Qantas Explorer fares do not include trans-Tasman routes.

Alternatively, you can work with a travel agent to book your Qantas Explorer Pass. The agent will guide you through the process, ensuring that the appropriately discounted fares are applied to your itinerary.

It’s essential to book the Explorer Pass before departing from your point of commencement and in conjunction with your international ticket/itinerary. This ensures that you receive discounted pricing and can enjoy seamless travel within Australia and New Zealand.

If you’re a Qantas Frequent Flyer member, you can use Qantas Points Plus Pay to purchase flights with the Qantas Explorer Pass . This option allows you to utilize your points to cover part or all of the cost, providing even greater savings on your journey.

Comparison with Other Explorer Passes

When comparing the Qantas Explorer Pass to similar offerings such as the JAL Explorer Pass and ANA Discover Japan Fare , several key differences stand out:

Qantas does not require Australian citizens to have an international residency card to purchase the Explorer Pass. In contrast, JAL and ANA require Japanese citizens to have an international residency card, which must be supplied during the purchase process.

The Qantas Explorer Pass must be booked in conjunction with an international ticket/itinerary and before departure from the point of commencement. Qantas focuses on multi-city bookings, ensuring that the Explorer Pass pricing is applied to eligible domestic segments. However, JAL allows the purchase of their Explorer Pass after the international ticket has been booked, providing more flexibility in the booking process.

JAL and ANA offer airport upgrades (subject to availability), allowing passengers to potentially enjoy higher cabin classes on their domestic segments. Qantas, on the other hand, does not offer such upgrade options for the Explorer Pass. The domestic segments within Australia and New Zealand must be booked in Economy class.

Qantas allows the use of Qantas Points for purchasing the Explorer Pass through their Points Plus Pay option. This feature provides greater savings for Qantas Frequent Flyer members. JAL and ANA do not offer a similar option for using their respective reward points when purchasing their explorer passes.

The Qantas Explorer Pass offers a valuable opportunity for travellers to explore the vast and diverse regions of Australia and New Zealand at discounted fares. With its unique features, such as eligibility for all customers, the ability to use Qantas Points for bookings, and the inclusion of domestic New Zealand routes, it stands out as a convenient option for those planning to visit multiple destinations within the region. While the pass does come with certain restrictions, such as being limited to Economy class on domestic segments and requiring booking in conjunction with an international ticket, these limitations are balanced by the overall savings and flexibility it provides.

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All Categories ​>​ ​Qantas Money App ​ > ​ ​Logging in ​>​ Understanding your PINs and Passwords

At Qantas Money, we take extra caution when it comes to data privacy. That’s why we have created multiple ways to ensure you a secure and convenient card experience. We know it may look confusing, so we’re here to help you understand a few important things about your Qantas Premier credit card ‘PIN and passwords’.

Remember, if you download the Qantas Money App and set-up Fingerprint ID, you won’t need to use your QFF PIN and One-Time-PIN.

Qantas Frequent Flyer PIN  - Is a 4-digit PIN linked to your Qantas Frequent Flyer account. This PIN will be used when you log in to Qantas Money website or the Qantas Money App.

Password  - Is an 8 to 16-digit, alphanumeric password unique to Qantas Money that you set up when logging in for the first time. This password will be used when performing certain transactions within Qantas Money as an additional means of protecting your account.

One-Time-PIN (OTP)  - Is a 6-digit PIN that we send to your Qantas Frequent Flyer-listed, mobile number. This PIN will be used when logging into Qantas Money (unless you have Touch ID setup).

Passcode  - Is a 4-digit numerical passcode unique to the mobile applications that can be used instead of QFF + surname + PIN. This passcode will be used when logging into the Qantas Money mobile App if you’ve opted into the passcode option.

Card PIN  - Is a 4-digit PIN unique to your Qantas Money Credit Card. You may be required to input your card PIN when accessing your card at Merchant EFTPOS or at ATMs.

Telephone PIN (TPIN)  - Is a 4-digit PIN which allows access to the account information via the Self Service Telephone/call centre. This PIN will be used to access your account information via self-service Telephone Banking.

If you have further questions, please contact Qantas Money Premier card support 24 hours a day, 7 days a week on 1300 992 700.

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'We paid $3000 for a summer holiday, but Qantas couldn't find our booking'

“I had a bit of pride in the national carrier and during COVID I thought we’d do our little bit to support them as well ... but this experience has made me go, I don’t want to fly with them again."

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Christopher Reynolds and his family were disappointed when their $3000 trip to Japan was cancelled due to Covid-19 travel restrictions in 2020.

Little did they know the cancellation would be just the first step in a series of frustrating travel ‘fails’ that would see not one, but three,  trips derailed.

In 2021, Christopher used a part of a Qantas voucher to book a trip to Western Australia, but that was also cancelled due to Covid-19.

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Then, in January this year, the Reynolds family booked a holiday to the Gold Coast.

However, when the family arrived at the airport, they soon realised their holiday wouldn’t start without a severe hiccup.

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"Our kids were having a bit of a meltdown"

7News reports a member of Qantas’ check-in staff couldn’t find the family’s booking despite Christopher having proof of their itinerary.

“Our kids were having a bit of an anxiety meltdown,” he told 7News .

The Reynolds were told to call the Qantas customer service line, but the operator told them the company’s refund system was down.

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“The flight we were supposed to be on had departed, so we spent a lot of time on the phone and got no result,” Christopher said.

7News reports the family booked the next available flight to the Gold Coast because they’d already paid for accommodation and activities.

RELATED: Qantas passenger slams 'inedible' meal and 'revolting' flight experience

"I don't want to fly with them again"

Weeks later, after their holiday was already finished, Qantas refunded Christopher $1000 and gave him four $100 Qantas vouchers as an apology, despite the total cost of the holiday being $3000.

Christopher then spent more than 20 hours on the phone with Qantas fighting for the rest of the money.

“Each time I get a person who says things weren’t done right by the first person, and they’re going to sort it out within a week and then, of course, that doesn’t happen,” he said.

“I had a bit of pride in the national carrier and during COVID I thought we’d do our little bit to support them as well ... but this experience has made me go, I don’t want to fly with them again.

“We really need that money just for living expenses at the moment with the cost-of-living (crisis).”

RELATED: Qantas staff told us to be respectful, then the pilot shocked us all

Qantas apologises for family's poor experience

More coverage.

7News reports Qantas has now agreed to refund the full amount.

“We sincerely apologise for Mr Reynolds’ experience and recognise this is not the experience our customers expect,” a Qantas spokesperson said.

“We have reached out to Mr Reynolds to apologise and to arrange for the remaining funds to be refunded.”

Originally published as 'We paid $3000 for a summer holiday, but Qantas couldn't find our booking'

‘Wow Kmart’: Queensland mum’s problematic find in daughter’s dollhouse

“It went straight into the bin,” Simon captioned the clip. 

My toddlers aren’t allowed to use toys on holiday

“Do people really accept toddlers making messes as inevitable?” the father-of-five said. 

Help and Support

View flight bookings made online, 17/10/2022 • knowledge, information.

Can I view my booking online?

You can view your booking online before travel at  Manage booking  by entering your booking reference and last name. Your booking reference consists of six letters and numbers and can be found on your e-ticket itinerary. If you booked directly with Qantas your booking reference will not include numbers zero (0) or one (1). Once you’ve retrieved your booking, you can:

• Update your contact details.
• Add seat or meal requests.
• Change or cancel flights.
• Pay for your booking and more.

If you’re unable to view your booking, see Errors when trying to view flight booking . Qantas Frequent Flyer bookings 

• Log in to your account. 
• Click see all bookings under My bookings on the home page OR go to bookings in the navigation panel and select bookings.  
• Once you've retrieved your booking you can change aspects of your booking (where applicable). 

Qantas Business Rewards 

• Log in to your account.
• If you have permissions to manage bookings, navigate to Manage Company Bookings . 
• You can find a list of all bookings associated to your business's ABN, and make changes to your booking (where applicable). 

Travel agent or third-party bookings    If your flights were booked through a travel agency or third-party website, you may need to contact these companies directly to obtain your Qantas booking reference or for assistance with some functions, such as changing or cancelling your flights. 

Was this article helpful?

Other useful articles.

• Using Qantas Points to make Reward flight bookings for family members
• Ticket type issued for bookings made online
• Refunding, changing, or cancelling a flight booking
• Cancelling or changing a Reward flight booking
• Flight bookings made through a Qantas office or a travel agent

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