pentagon employee tour

Pentagon Tours: Reservations, Parking, and Visiting Tips

The Pentagon, the headquarters of the Department of Defense, is one of the world's largest office buildings with about 6,500,000 sq ft. providing office space and amenities for more than 23,000 employees, both military and civilian. The building has five sides, five floors above ground, two basement levels, and a total of 17.5 miles of corridors. Guided tours are given by military personnel and are available by reservation only. Pentagon tours last for approximately one hour and provide an overview of the mission of the Department of Defense and the four branches of the military: Navy, Air Force, Army, and Marine Corps.

The outdoor Pentagon Memorial that commemorates the 9/11 attacks is open to the public with no reservations required. It is not included in the guided tour.

Arranging a Tour

To take a guided tour of the Pentagon, you must make a reservation in advance . Tours are conducted Monday through Thursday from 10 am to 3 pm and Fridays between 12 pm and 4 pm. Reservations must be booked from 14 to 90 days in advance. U.S. citizens can reserve a tour online, but foreign residents must contact their embassy to reserve a tour. All visitors must pass through a security scanning device and no photography will be allowed on the tour. You must arrive at least 15 minutes before your scheduled tour and bring along your confirmed reservation letter and photo identification.

Getting to the Pentagon

The Pentagon is located off of I-395 on the Virginia side of the Potomac River. The best way to get to the Pentagon is by Metrorail and the Visitor Center is located next to the Pentagon Metro Station.

There is no public parking at the Pentagon, but visitors may park at the Pentagon City Mall and walk to the entrance through a pedestrian tunnel. If you are not familiar with the area, it can be confusing, so be sure to leave plenty of time to find your way to the Visitor Center.

The tunnel is located across the street from Macy’s on the far side of the Reserved Parking Lot. Once through the tunnel, walk to the right until you see signs for the Metro Station and the Visitor Center. (When leaving, note that the tunnel is at the far end of parking Lane 7).

Major Points of Interest on the Pentagon Tour

The Pentagon is a building with a long and significant history with many points of interest you won't find anywhere else in Washington DC.

• The Hall of Heroes: includes the names of all the recipients of the Medal of Honor, the highest military decoration awarded by the United States government.
• Overlord Embroidery: 34 tapestries created by Sandra Lawrence depict the story of the Allied invasion of Normandy on June 6, 1944.
• Faces of the Fallen Memorial: an exhibit features individual portraits in honor of the service men and women killed in Afghanistan and Iraq.
• POW-MIA Corridor: the exhibit recognizes United States military personnel taken as prisoners of war (POWs) or listed as missing in action (MIA).
• Soldiers and Signers of the Constitution Corridor: numerous paintings in this corridor commemorate the signing of the Declaration of Independence and portray the founding fathers of our nation.
• 9/11 Memorial and Chapel: commemorates those killed in the terrorist attack at the Pentagon on September 11, 2001. The indoor memorial displays the names of the 184 victims. The chapel provides space for prayer and remembrance.
• 9/11 Memorial Quilts: project initiated by Jeannie Ammermann to honor those killed on September 11, 2001 evolved into a multi-quilt project that drew volunteer quilters from all parts of the U.S.
• Pentagon Center Courtyard: 5.5 acres of outdoor space in the interior of the building includes food concessions and casual seating areas.

Visiting Tips

As you get ready for your tour, here are some tips to make sure the experience goes as smoothly as possible and you get the most out of it.

• Although, the Pentagon recommends you arrive 15 minutes before your tour, plan to arrive 30 minutes early to allow time to go through security.
• The best time to take the tour is mid-day when transportation to the Pentagon is less congested.
• The tour includes walking a distance of about one and a half miles through the Pentagon corridors and staircases, so wear comfortable clothing and shoes.
• Be sure to visit the Pentagon Memorial after your guided tour of the Pentagon. It won't be included in your tour.
• Enjoy a casual lunch at the Pentagon City Mall before or after your tour. The mall has one of the nicest food courts in the area and more than 170 specialty shops.

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Ultimate Guide to the Pentagon

One of the largest office buildings in the world, the Pentagon serves as the headquarters of the United States Department of Defense. A symbol of American military strength, the concrete and steel building is recognized around the world. Nearly 30,000 military and civilian personnel work inside the Pentagon each day. Covering approximately 6.5 million square feet, the building contains a food court and mini-shopping mall. Because of its size, the Pentagon has six ZIP codes. It uses the place identifier for Washington, DC even though the five-sided building is actually located in Arlington, Virginia .

The Building

The famous edifice has five rings, five floors above ground and two floors below ground. There are almost 18 miles of corridors. Despite its size, the layout of the hallways and interconnecting walkways enables an individual to reach any office in less than seven minutes. The rings are labeled “A” through “E” from the interior courtyard to the outside. Because the E-ring is the only one with exterior views, it is the location for offices of the most senior officials. The five-acre courtyard park is nicknamed Ground Zero. The term was inspired by the belief that the park would be a primary target for Soviet nuclear missiles during the Cold War. The Pentagon is twice the size of the Merchandise Mart in Chicago. The U.S. Capitol would fit in just one of the building’s five wings.

The Northern Mall Terrace façade features a portico that leads to a 600-foot-long terrace that is used for various official ceremonies. The portico of the River Entrance façade overlooks a lagoon and a landing point. The dock was once used by duty boats that transported service members across the Potomac River to Bolling Air Force Base. The main visitor entrance, the Concourse Entrance façade, is the location of the Pentagon Metro stop. The other two facades are known as the Helipad and South Parking entrances. The site of numerous anti-war protests over the years, the Pentagon was added to the National Register of Historic Places in 1989.

History of the Pentagon

During World War I, the War Department was housed in a variety of permanent and temporary buildings in and around Washington, DC. In the late 1930s, a new headquarters was constructed in the Foggy Bottom neighborhood. This building soon proved inadequate. It is currently used by the State Department. With the rapid expansion of the War Department during World War II, Secretary of War Henry Stimson lobbied President Franklin Roosevelt for a large permanent office building. In 1941, it was agreed that a new large office building would be constructed in Arlington. The original site selected for construction was the pentagon-shaped Arlington Farms, a temporary housing complex for female civil servants operated by the Department of Agriculture.

When concerns arose that the new building might obstruct views of Washington, DC from Arlington National Cemetery, the construction site was moved to the former Hoover Field Airport. To keep costs down, the building’s pentagon-shape design plans were retained. The configuration was reminiscent of the star-shaped forts built during the gunpowder age. To reduce the amount of steel used, architects incorporated ramps rather than elevators in the building. Steel was in short supply and needed for the war effort. The exterior façade is adorned with Indiana limestone. Architectural, design and construction work were accomplished simultaneously, and the building was constructed in sections to save time. Colonel Leslie Groves who later oversaw the Manhattan Project as a general officer, supervised the work on the Pentagon. The building cost slightly more than $31.1 million to complete in 1943.

During construction, segregation laws in Virginia required separate rest room facilities for blacks and whites. As a result, the Pentagon has a higher ratio of rest rooms for its occupants than most similar size office buildings. It was the only public building in Arlington with segregated rest rooms until 1965. On Sept. 11, 2001, American Airlines Flight 77 struck the western side of the Pentagon killing 189 people. Although approximately one-third of the building was damaged, the repairs were completed by the anniversary of the attack. The repairs were incorporated into a larger ongoing renovation program that was completed in 2011, which brought the Pentagon up to standards required for modern office buildings.

Must See Exhibits

More than 100,000 people visit the Pentagon each year. A 60-minute guided tour highlights the history of the building and the Department of Defense. Covering approximately 1.5 miles, the guided tour includes the Hall of Heroes, which honors America’s Medal of Honor recipients, as well as an exhibit dedicated to prisoners of war and those missing in action. You will also see numerous portraits of the country’s founding fathers and a painting depicting the signing of the Declaration of Independence.

While at the Pentagon, guests can also see the National 9-11 Pentagon Memorial. Situated on the west side of the building, the memorial is dedicated to those who lost their lives that fateful day. The 2-acre park features illuminated benches engraved with the names of the victims, memorial pools and a wall ranging from 3 inches to 71 inches in height to represent the ages of the youngest and oldest victims. There are also 85 paperbark maple trees. Open seven days a week, it is the only place on the Pentagon grounds where photography is permitted.

There is also a burial marker in nearby Arlington National Cemetery . It marks the grave of the 184 victims of the attack on the Pentagon. Located in Section 64, the five-sided granite marker lists the names of those who perished on the plane and inside the Pentagon.

The Pentagon parking lots are used as the staging point for a number of annual events. These include Rolling Thunder, a gathering of motorcycle enthusiasts showing support for America’s prisoners of war and missing in action, the Army Ten-Miler and the Marine Corps Marathon.

Know Before You Go

You must make reservations for the guided tour at least 14 but not more than 90 days in advance. Tours are offered Monday through Friday from 9 a.m. until 3 p.m. except on federal holidays. Visitors 18 and older require a valid government-issued photo ID. The tour starts at the visitor center just to the left, inside the Pentagon Metro entrance. Arrive at least an hour before your scheduled tour to pass through security. The Metro stop is on the Blue and Yellow lines. The Pentagon does not have public parking.

Nearby Attractions

Arlington National Cemetery is the location for the Tomb of the Unknowns and the gravesite of President John F. Kennedy along with numerous other monuments and memorials. It is also the burial ground for many famous Americans and war heroes, including Audie Murphy, Abner Doubleday and Joe Louis. There are monuments and memorials to the space shuttles Challenger and Columbia as well as Women in the Military Service, Pan Am Flight 103 and Spanish American War Nurses.

Formerly known as Columbia Island, Lady Bird Johnson Park includes scenic walking and driving paths, colorful plantings and blooming trees that provide vivid Spring and Fall foliage. There are overlooks and picnic areas as well. The park also features the Lyndon Baines Johnson Memorial Grove and the Navy and Marine Memorial. The Mount Vernon Trail passes through the park.

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Pentagon Tours Tour Details

• Tour Details

Eligibility

To reserve a Pentagon Tour, you must be an adult (18 years or older) and a United States citizen or alien admitted for permanent residence in the United States under 22 U.S.C. 6010

Each member of your tour group who is an adult on the day of the tour must be a United States citizen or alien admitted for permanent residence in the United States under 22 U.S.C. 6010.

Before the tour, all adult tour members must register as Pentagon Visitors and be cleared by the Pentagon Force Protection Agency to enter the Pentagon for the tour.

OPM Operating Status

During inclement weather or other special circumstances, the Pentagon Tours Office adheres to guidance posted by the U.S. Office of Personnel Management (OPM). Be sure to check the Pentagon Tours Operating Status the day of your tour before coming to the Pentagon. Click here to check the OPM Operating Status .

There is no public parking at the Pentagon. Public parking is available at the Pentagon City mall. The use of public transportation is highly encouraged. Click here for more information about getting here.

Checking In

Plan to arrive at the Pentagon Visitor Entrance 60 minutes before your scheduled tour to allow time for your group to process through building security. Present a copy of your tour confirmation email and identification for each group member to the Pentagon Police personnel.

Once you have cleared security, proceed into the building and turn left to find the Pentagon Tours window, which is located inside the Pentagon Visitors Center in the visitor waiting area. The check-in for all tours is at the Pentagon Tours window. Your tour may be canceled if your group has not checked in at the Pentagon Tours window prior to your scheduled tour time. Please note that guests will not be allowed back into the Visitors Center after the tour.

All guests will exit the building following the tour. Please arrive early if you would like to purchase souvenirs or take photos at the replica Press Briefing Room podium.

Visitors With Disabilities

Ramp access is available. Tour visitors using wheelchairs must be accompanied by someone who will assist them. The Pentagon Tours program does not provide wheelchairs or other personal mobility devices. With two weeks' notice, a sign language interpreter will be added to tours as needed to assist hearing impaired visitors. Special tours for visually impaired visitors may also be arranged with two weeks' notice.

Tour Length and Difficulty

The Pentagon Tour is about 60 minutes in duration, with a walking distance of about one and a half miles through Pentagon corridors and staircases. Visitors taking part in a Pentagon tour should wear comfortable clothing and shoes.

Language Requirements

The Pentagon Tour is presented in English. However, translation is permitted for tour groups that bring approved translators with them.

Food and Beverage

Food and beverages are not permitted on the tour.

Smoking and the use of tobacco products are not permitted during tours.

Self-Guided Brochure

Whether taking an official tour or not, this Self-Guided Tour brochure offers information about the Pentagon and its educational displays.

Defense.gov

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Can I Tour the Pentagon?

The pentagon memorial is open to all visitors, and public tours inside the pentagon are available to us citizens with advance reservation..

Yes, but public tours inside the Pentagon are available to US citizens only with advance reservations. The Pentagon Memorial is open to all visitors.

How to tour the Pentagon

The Pentagon, located just outside Washington, DC in Arlington, Va., is the headquarters for the United States Department of Defense. It is open for official tours through the  Pentagon Tours program .

Pentagon tours must be reserved at least 14 days in advance and no more than 90 days in advance. Tours are conducted Tuesdays and Thursdays (excluding federal holidays) at 10 a.m. and 1 p.m. Tours fill up quickly and it is highly recommended that you book well in advance of your visit. You can make a tour request online . International visitors must request a tour through their home country’s embassy.

Individuals who have a Pentagon badge and escort privileges are permitted to give a self-guided tours to friends or family. If you are assigned to the Pentagon or if you are visiting a Pentagon staff member, contact the Pentagon Force Protection Agency at (703) 697-1001 to determine escort status.

Nighttime at the National 9/11 Pentagon Memorial in Virginia

Touring the Pentagon

Tours are 60 minutes and cover about 1.5 miles inside the Pentagon, which is one of the largest office buildings in the world. Tours include the history of the four branches of the military and the opportunity to see the indoor memorial near the Sept. 11 crash site and the Sept. 11 Memorial chapel, as well as the Hall of Heroes (featuring the names of all the Medal of Honor recipients) and a number of other military displays.

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Parking, security and accessibility

There is no public parking at The Pentagon. The Pentagon can be reached via its own dedicated Metro stop on the Blue and Yellow lines or you may choose to park at Pentagon City Mall and make the five-minute walk to the Pentagon via pedestrian tunnel. Once you’ve arrived, check in at the Pentagon Tours window near the Metro entrance.

Visitors must check-in at least 60 minutes prior to their scheduled tour to allow time for security. You will be asked to present your tour confirmation email and photo ID. All visitors will go through security scanners. All purses are subject to search. Large bags, including backpacks, shopping bags and camera bags are NOT permitted on the tour. Cell phone, cameras, recording devices and other electronic devices cannot be used on the tour and no photography is permitted inside the building.

Ramps are available for visitors with disabilities. Tour visitors in wheelchairs must bring someone who can assist them on the tour.  A signer will be added to tours to assist hearing impaired visitors provided that two weeks' notice is given. Special tours for visually impaired visitors can also be arranged with two weeks' notice.

There are so many great tours and sightseeing opportunities in Washington, DC. Discover  your next tour adventure .

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WELCOME TO THE PENTAGON • 2021 FOREWARD 2021 ORIENTATION AND GUIDE

PENTAGON RESERVATION COVID-19 OPERATIONS Right now, the Pentagon is operating in a unique COVID-19 environment. The Department of Defense (DoD) implemented precautionary measures when the COVID-19 pandemic began and continues to monitor and assess the situation carefully with the assistance of expert guidance from the Centers for Disease Control, and local, state, and federal authorities. In response to the COVID-19 pandemic, the Pentagon Reservation adopted the Department’s Health Protection Condition framework known as HPCON levels. They range from Alpha to Delta, and each one has specific guidelines for employees to follow. You will find a detailed list of these guidelines on the Washington Headquarters Services (WHS) website: www.WHS.mil. Hours of operation and Operating Status for certain services on the Pentagon Reservation are subject to change. Log on to www.whs.mil/ coronavius for most up to date information. Stay safe, stay healthy and welcome to the Pentagon.

2 3 TABLE OF CONTENTS

PENTAGON RESERVATION COVID-19 OPERATIONS 3 THE PENTAGON RESERVATION 9 TRANSPORTATION 11

METROPOLITAN AREA TRANSIT OPTIONS...... 11 WASHINGTON HEADQUARTERS SERVICES TRANSPORTAION MANAGEMENT PROGRAM OFFICE (WHS TMPO)...... 11 DOD SHUTTLE BUS PROGRAM...... 11 MASS TRANSPORTATION...... 13 MASS TRANSPORTATION BENEFIT PROGRAM...... 13 DRIVING TO THE PENTAGON...... 14 PENTAGON PARKING...... 14 PENTAGON ACCESS 17 NAVIGATING THE PENTAGON 19

HOW TO FIND A ROOM IN THE PENTAGON...... 19 SERVICES FOR PEOPLE WITH DISABILITIES 23

DOD OFFICE OF DIVERSITY MANAGEMENT AND EQUAL OPPORTUNITY...... 23 CAPTEC ELECTRONIC PROGRAM...... 24 EMERGENCY EVACUATION PLANS FOR PEOPLE WITH DISABILITIES...... 24 PARKING SERVICES...... 25 MOBILITY ASSISTANCE PROGRAM/MOBILITY SCOOTER PROGRAM...... 25 PENTAGON TOURS FOR PEOPLE WITH DISABILITIES...... 25 4 THE PENTAGON DIGITAL SIGNAGE – VISUAL X ...... 25 5 PENTAGON SECURITY 27

PENTAGON FORCE PROTECTION AGENCY ...... 27 PENTAGON RESERVATION EMERGENCY RESPONSE PROGRAM...... 27 ANTITERRORISM TRAINING ...... 29 COUNTERINTELLIGENCE TRAINING ...... 29 INSIDER THREAT TRAINING ...... 29 OTHER SECURITY ISSUES...... 29 SERVICES AND AMENITIES 31

ARMED FORCES HOSTESS ASSOCIATION...... 31 DIGITAL MAIL SERVICE...... 31 INTERNAL MAIL - OFFICIAL DISTRIBUTION COURIER...... 32 FOOD SERVICES...... 32 RETAIL AND OTHER CONSUMER SERVICES...... 32 CENTER COURTYARD...... 35 PENTAGON ATHLETIC CENTER AND ANNEXES (MARK CENTER AND TAYLOR-POLK BUILDING GYMS)...... 35 PENTAGON LIBRARY AND CONFERENCE CENTER ...... 36 PENTAGON LIBRARY...... 36 PENTAGON CHAPLAIN OFFICE...... 39 MEDICAL FACILITIES 41

DILORENZO TRICARE HEALTH CLINIC...... 41 CIVILIAN CARE AT DILORENZO...... 41 FIT TO WIN/WELLNESS CLINIC...... 42 THE PENTAGON NURSING MOTHERS (Lactation Support Program)...... 42 TRAVEL MEDICINE/IMMUNIZATIONS CLINIC...... 42 LAB INFORMATION...... 42 OPTOMETRY...... 42 MEDICAL READINESS...... 43 PENTAGON TRI-SERVICE DENTAL CLINIC...... 43 PENTAGON FLIGHT MEDICINE CLINIC...... 43 PENTAGON TOURS AND MEMORIALS 45

PENTAGON TOURS...... 45 OUTSIDE THE BUILDING...... 45 INSIDE THE BUILDING...... 48 6 Other Points of Interest...... 51 7 GENERAL POINTS OF CONTACT AT THE PENTAGON 59 OTHER POINTS OF CONTACT...... 59 DOD COMPONENTS AT THE PENTAGON 61 IN AND AROUND THE PENTAGON 63

THE NATIONAL CAPITAL REGION (NCR)...... 63 2021 ORIENTATION AND GUIDE...... 63 CHAPTER 1 THE PENTAGON: NERVE CENTER OF AMERICA’S DEFENSE ESTABLISHMENT 8 THE PENTAGON RESERVATION Conceived in the summer of 1941 and completed at breakneck speed in The first fully renovated section of the Pentagon, covering more than only sixteen months, the Pentagon initially fulfilled a seemingly conventional one million square feet, opened early in 2001, and by September, nearly task. Covering nearly 29 acres, it provided much-needed office space four thousand civilian and military personnel had moved back into their for thousands of War Department employees scattered in buildings and new, updated offices. Then, everything changed. On the morning of temporary structures in Washington, DC and the surrounding region. September 11 , al Qaeda terrorists hijacked American Airlines Flight 77 On any given day in the years that followed, upwards of 30,000 civilian shortly after it departed from nearby Dulles International Airport. At 9:37 and military personnel could be found winding their way through the AM, the Boeing 757 , with 58 passengers and crew members on board, HIGHLIGHTS: building’s nearly eighteen miles of concentric rings (5), corridors (10), and crashed into the newly updated section of the Pentagon, killing 125 and hallways (too many to count). Functionality and ease of use had guided leaving many more injured. ÀÀThe Pentagon provides a working the architects at the outset. Their reasoning emphasized efficiency in environment for approximately simple geometrical terms that maximized usable space and minimized Despite the heavy damage inflicted that day, the Pentagon remained open 26,000 military and civilian the walking distance between any two interior points. The pentagonal and fully functional. Construction crews labored at a feverish pace for the personnel. shape struck just the right balance. With some knowledge of the building’s next year to rebuild the destroyed section of the building, which officially ÀÀThe Pentagon was built in anticipation interior, employees on foot could (and still can) expect to traverse distances reopened on September 11, 2002. Renovation of the remaining four of U.S. entry into World War II and between locations in only seven or eight minutes, albeit at a brisk pace. sections continued through the rest of the decade, ending in 2011. completed in 1943. Originally intended to be a temporary home for the War Department, In addition to its signature shape, the Pentagon’s exterior walls showcase ÀÀThe architectural style of the the stripped classical style that is common among other large government Pentagon, which earned a place the Pentagon got a new lease on life after World War II. In 1947, Congress passed the National Security Act, which merged the War and buildings constructed at the same time in Washington, D.C. Stylistic and on the National Register of Historic architectural attributes also combined with a unique history to bring the Places, is termed “stripped Navy Departments and added a third military branch--the Air Force. Headquartered in the Pentagon, the new National Military Establishment Pentagon widespread recognition. In 1989, the U.S. Department of the classical.” In the early 20th century, Interior’s National Park Service added the Pentagon to its National Register 9 the classical style of architecture (renamed the Department of Defense in 1949) managed America’s global military posture during a period of heightened international tension that of Historic Places. Three years later, in 1992, the agency accorded the was often used in federal buildings, building coveted status as a National Historic Landmark. and was thought to represent the culminated in the onset of the Cold War and a protracted arms race with dignity of democratic institutions. the Soviet Union. For more information about the history of the Pentagon, the Office of the ÀÀThe Pentagon encircles a five-acre Nearly fifty years of preparing for, and in some cases, engaging in military Secretary of Defense (OSD), and the Department of Defense, please visit center courtyard and has 17-1/2 conflicts across the globe took a heavy physical toll on the Pentagon as the OSD Historical Office website: https://history.defense.gov/. miles of corridors and hallways. aging infrastructure crumbled and critical communications and computer technologies vital to national security wore out. By the late 1980s, as the CONTACTS: Cold War drew to a close and the Soviet Union drifted toward collapse, calls for a building-wide renovation grew louder until Congress appropriated OSD Historical Office: funds to pay for a complete rebuilding effort. 703-697-5046 CHAPTER 2 TRANSPORTATION METROPOLITAN AREA TRANSIT OPTIONS

WASHINGTON HEADQUARTERS The DoD Shuttle Bus Program transports personnel between 10 SERVICES TRANSPORTAION the Pentagon and other locations throughout the NCR, including the U.S. Department of State, the New and Old Executive Office HIGHLIGHTS: MANAGEMENT PROGRAM OFFICE Buildings, the Office of Personnel Management, Capitol Hill , the Washington Navy Yard , Joint Base Myer-Henderson Hall, Joint ÀÀ The Pentagon Reservation comprises the Pentagon, (WHS TMPO) Base Anacostia-Bolling Base, the Defense Health Headquarters, Mark Center, and the Raven Rock Mountain Complex in The WHS TMPO manages transportation services at the Pennsylvania. Except for Raven Rock, the Reservation is and the Mark Center. For DoD Shuttle Bus routes and other accessible by mass transit (train and bus), bicycle, the Hayes Pentagon and the Mark Center. These services include shuttle bus information, please visit https://my.whs.mil/services/transportation- Street/Pentagon tunnel pedestrian path, and automobile. operations, ridesharing, and access to transportation information management-program. Shuttle buses and vehicle parking are available for those with about commuting options for personnel who work at both mobility impairments. Leased buildings occupied by DoD locations. The Pentagon Circulator (Route 10N and Route 10S) personnel in the National Capital Region (NCR) are generally accessible by mass transit, shuttle buses and automobile Visit the WHS TMPO online at https://my.whs.mil/services/ The Pentagon Circulator provides free, convenient transportation (parking is limited and generally at personal expense). transportation-management-program for all personnel on the Pentagon Reservation. The Circulator ÀÀ Public parking is not available at the Pentagon, but metered follows 2 separate routes, one that services parking lots on the street parking is available in Crystal City and Pentagon City . For the latest transportation alerts and advisories: north side of the Pentagon and a second, separate route, that Parking may be available in commercial lots a short walk services parking lots on the building’s south side along Army- or Metro ride from the Pentagon. Those who work at the Facebook: http://www.facebook.com/WHSTransportation/ Navy Drive. Both routes begin at the PTC, Bus Bay U8, on the Pentagon may apply for permit parking in Pentagon lots. Twitter: http://www.twitter.com/WHS_Transport upper platform. The Pentagon Circulator will pick up and drop off ÀÀ The Pentagon Transit Center (PTC), the largest transit hub in passengers at specified locations along the two routes. Northern Virginia , is located on the east side of the building. For transportation inquiries: Metro’s Yellow and Blue lines stop at the underground The Circulator operates weekdays from 6:00 am to 6:00 pm and 11 Pentagon station , and Metro, DoD, contractor, and commuter Email: [email protected] runs every 10 minutes. The last run leaves the PTC at 5:50 pm. The buses stop at street level on regular published schedules. Circulator bus does not run on weekends and holidays. The Pentagon is a short walk from the Pentagon City Metro Telephone: 571-372-7124 Station, through a pedestrian tunnel under I-395 at the Hayes Street parking lot. The Pentagon Circulator is accessible to those who have mobility impairments. Inform the driver of your needs and destination. For ÀÀ After 8:00 PM during the week and at all times on the DOD SHUTTLE BUS PROGRAM weekend, the Pentagon entrance to the Metro (called the additional information, please call 571-372-7124. Note: DoD policy ensures that agency-provided shuttle Metro Entrance Facility (MEF)) is closed and the outer doors For DoD Shuttle Program questions, please call: 571-372-7124, or of the building are secured. Employees who work in the transportation is available to all personnel, including those with send an email to [email protected] . building after 8:00 PM can access the Metro station from special accessibility needs. Please see individual bus routes for Please note that, due to COVID-19 precautionary measures, DoD outside if they exit Corridor 2 on the second floor. The current availability of accessible transportation, or call the Shuttle Shuttle Program Office personnel are currently teleworking. If you second floor entrance at Corridor 2 is also accessible to Bus Program number: 571-372-7124 (Option 4) employees who arrive at the Pentagon via Metro during are unable to reach the hotline, please leave a message or contact off-hours. the staff via email. agency/location Routes phone # or Email ACCEPTABLE FORMS OF ID GENERAL INFORMATION: FOR BOARDING THE DOD ÀÀ Shuttle buses are for official use only. Official use includes meetings and conferences, but does not SHUTTLE BUS: Army 2, 3, 7 703-693-8665 12 include transportation from domicile to duty station, otherwise referred as home-to-work. Other examples 13 of unauthorized use include the provision of DoD Shuttle Buses to attend private social functions, or to ÀÀCommon Access Card. go to, from, or between locations on personal business. Modified shuttles may be used to transport Navy 1, 8, 11 202-685-1738/1746 authorized personnel between their office and mass transit facilities, otherwise known as commuting. ÀÀActive Duty Armed Forces There are currently four modified shuttles that service the PTC and Mark Center Station: National Guard Bureau 6 703-607-1111 Identification Card. ÀÀ DoD Route 6 – Arlington Hall Station (National Guard Bureau) ÀÀValid DoD Civilian Pentagon Circulator (WHS) 10N & 10S 571-372-7124 Identification Card. ÀÀ WMATA Metrobus 7M (Pentagon-Mark Center) Joint Base Myer-Henderson ÀÀRoute 12 is accessible only with ÀÀ DASH AT-2X (King Street Metrorail Station – Mark Center) Hall Flyer (Army) Rush Hr. Only 9 703-696-7109/7132 the Intelligence Community badge. ÀÀ Franconia-Springfield-Mark Center Shuttle (Franconia Springfield Metrorail Station, Springfield Town Center and Mark Center) Defense Health Headquarters Meeting Shuttle dha.ncr.dha-cs-mgt.mbx. voice-of-the-cutomer@ DOD SHUTTLE PROGRAM: ÀÀ Display the proper form of Identification to take full advantage of the Shuttle Bus Program. Examples of mail.mil acceptable identification include the following: ÀÀFor information regarding specific ÀÀ Common Access Card (CAC) Suffolk Express N/A 571-372-7124 DoD Shuttle routes, as well as lost and found, please contact the bus ÀÀ Active Duty Armed Forces Identification Card Rosslyn 14 571-372-7124 providers listed below: ÀÀ Valid DoD Civilian Identification Card ÀÀ DoD Shuttle Program ÀÀ *Route 12 is only accessible with the Intelligence Community badge questions, please call: MASS TRANSPORTATION 571-372-7124 or email ÀÀ No eating, drinking, or smoking is allowed on buses. Use of cameras and video cameras, including whs.pentagon.fsd.mbx.dod- cell phone cameras, is prohibited. Pentagon bus stops, including stops for the Pentagon Circulator, are Many commercially—and privately—owned buses use the PTC. Operators include the [email protected] . located at the PTC Platform. Schedules may vary, depending upon weather and traffic conditions. Washington Metropolitan Area Transit Authority (WMATA), Alexandria Transit (DASH), Arlington ÀÀ During a pandemic or periods of heightened security, or when deemed necessary, riders may be required Transit (ART), Fairfax County, Loudoun County, Martz Trailways, and the Potomac and ÀÀ Pentagon emergencies, Rappahannock Transportation Commission (PRTC). to consent to a search in order to ride buses, or boarding procedures may be modified to ensure health dial 911 and safety of shuttle operators and passengers. We recommend arriving at any shuttle stop 10 minutes prior to the scheduled departure time. from any Pentagon landline or MASS TRANSPORTATION BENEFIT PROGRAM call the Pentagon Operations ÀÀ For information about DoD Shuttle routes, including the lost and found, please contact the bus providers The Mass Transportation Benefit Program is available to federal employees and military service Center (POC) at listed in the chart: members who choose to use public transportation for their daily commute. Commuting costs 703-697-5555. are subsidized, to the extent authorized by law and regulation, to reduce pollution and traffic congestion, preserve the environment, and expand transportation alternatives. This program distributes transportation subsidies to registered Executive Parking Pentagon Parking Permits WMATA SmarTrip cards for employees’ certified commuting costs between home and work, up to a federal maximum allowed statutory Executive parking spaces are allocated to senior officials based on Pentagon parking is governed by Administrative Instruction (AI) 88 “Pentagon Reservation Vehicle Parking Program”, August 26, 2009. Those limit ($270 in 2020). Benefits can be used on Metrorail, Metrobus, their assigned positions in the Order of Precedence. Upon approval, who work at the Pentagon may apply for permit parking in accordance with AI-88. Pentagon Reservation parking lots are controlled, and Virginia Railway Express (VRE), Maryland Area Regional Commuter a parking permit will be issued to the senior official for entry through authorized parking is enforced to provide a secure environment for all personnel. All individuals and the license numbers of their vehicles must Rail (MARC), Vanpools, PRTC, and many other providers. the Vehicle Access Control Point (VACP) for each parking VACP be registered when parked on the Pentagon Reservation. location. All Office of the Secretary of Defense (OSD) offices have Parking costs, as well as local travel between offices or for meetings, representatives who can assist incoming officials with parking-related Pentagon parking is a privilege, not an entitlement. Each major Pentagon Component (OSD/WHS, Army, Air Force, Navy/Marines, and the do not qualify for an MTBP commuting subsidy. matters. Joint Chiefs of Staff ) has a designated Component Parking Representative (CPR) who manages a specific allocation of parking permits. Please check with your office’s CPR to apply for a permit (several types are issued). Parking representative contact information for Pentagon More information, including eligibility criteria, application deadlines, Unprecedented events, such as the COVID-19 pandemic, will impact components can be found at https://my.whs.mil/services/pentagon-parking-information. contact information and the application link, can be found on the transportation. Temporary Clearances allow Officials to park in South WHS website: https://www.whs.mil/Mass-Transportation-Benefit- Lane 26, South Secure Visitor lane, and North Secure Executive Parking spaces are available to employees with mobility impairments. Employees who require mobility impairment parking should contact their Program/. Clearance lot. Temporary Executive parking clearances will not designated CPRs. See the website above for more information. Visitors who require mobility impairment parking should contact the primary impact Mass Transit Benefit Program (MTBP) enrollment. sponsor coordinating their visit. During the COVID-19 pandemic, impaired individuals can self-declare their need for parking via email. Attach a picture of a state issued license plate or state hangtag and submit it to the following group mailbox of the Pentagon: whs.pentagon.fsd.mbx. DRIVING TO THE PENTAGON The WHS/PMO office is located in Room 2D1039 on the Pentagon [email protected] . Concourse. Hours of operation are from 7:00 am to 4:30 pm, It is recommended that directions to and from specific areas of There are five parking spaces to accommodate Pentagon Memorial visitors with disabilities available 24 hours a day, 7 days a week, in Lane Monday through Friday. The PMO can be reached via telephone at the building be obtained in advance of travel. For additional driving 1 of South Parking, close to the Pentagon Memorial. (Please see the “Pentagon Memorial” and “Other Points of Interest” section, under 703-697-6251. directions, please see the DoD website: https://pentagontours.osd. “Memorial Parking for People with Mobility Impairments”.) mil/Tours/directions.html. 14 Public Parking Parking for the DiLorenzo TRICARE Health Clinic and the Pentagon Library and Conference Center is easily accessible to both facilities. Van/ carpool employees must apply for and obtain parking permits in person from the PMO, Room 2D1039, Pentagon Concourse. PENTAGON PARKING There is no public parking at the Pentagon. Metered parking is available in the streets of Crystal City and Pentagon City. Public Anyone with an N-C parking permit can park in the Connector Lot (also known as the Boundary Channel Drive Lot.) This lot has a pedestrian 15 Parking at the Pentagon parking may be available in commercial lots a short walk or Metro walkway to the Pentagon River Terrace entrance and is therefore convenient to Corridors 8, 9, and 10. ride to/and from the Pentagon. No publically available shuttle service The Parking Management Office (PMO) is in the Pentagon Services is provided to or from the Pentagon. However, the Pentagon is a The Pentagon Parking map can be found at Pentagon Parking Map (link is CAC enabled). Division of the WHS Executive Services Directorate. The PMO short walk from the Pentagon City Mall via a pedestrian tunnel. All personnel (non-executives) not supported by an agency permit during the COVID-19 pandemic are eligible for temporary parking passes. administers and manages the Pentagon Reservation parking program The COVID-19 Temporary Parking Clearance form can be found at https://www/whs/mil/Coronavirus/#Parking. (Pentagon, Mark Center, and Suffolk Building). All vehicles parked on Public parking is available for visitors to the Pentagon Memorial. The the Pentagon Reservation must be registered in the parking database Hayes Street parking lot is open to the public nightly Monday through If you parked in the wrong Pentagon lot and your car is towed, call the Pentagon Force Protection Agency (PFPA) at: 703-697-4151. If your car with an authorized, assigned parking permit or vehicle parking Friday between 5:00 PM and 5:00 AM, and all day Saturday, Sunday, is booted, refer to the telephone number on the window citation or call the POC. clearance. Most parking permits and clearances are issued through and holidays (until 5:00 am the next business day). In addition, North the employee’s parking representative/sponsoring agency. The Rotary Road has “Kiss and Drop” locations for Metro commuters Official Visitor Parking agency’s parking representative contact information can be found at that visitors can use to access the Pentagon Memorial. During the Parking arrangements for visitors on official business should be made through the primary sponsor point of contact who is coordinating the https://my.whs.mil/services/pentagon-parking-information COVID-19 pandemic, Pentagon tenant organizations are using the visit. The visitor must provide their full name, vehicle license plate number, date and time of arrival, office name, room number, telephone Hayes Street lot to provide parking for their employees. number, and the name of the person to be visited. CHAPTER 3 PENTAGON ACCESS

The Metro Entrance Facility (MEF), the entrance nearest the Metro station, is located near Corridor 10, first floor. When departing the Pentagon, it is easiest to access the MEF on the second floor, near Corridors 1 or 10 (whichever is closest to your office), and take the down escalator to the first floor and exit the building. MEF hours of operation are 5:00 AM to 8:00 PM, Monday through Friday; it is closed on weekends and holidays. If you arrive at or depart from the Pentagon when the MEF is closed, you will need to use a 24-hour access point. 16 Corridor 2, Pedestrian Bridge entrance on the second floor, is closest to the Metro station. Once you exit the security checkpoint, walk left 17 around the building to reach the Metro station.

If you drove and parked at the Pentagon, select the Corridor 2 Entrance for South Parking or the Corridor 8 Entrance for North Parking. THE ENTRANCES WITH 24-HOUR ACCESS/EGRESS: Adjustments to the building access/egress points are posted in bulletins published by the Pentagon Building Management Office (PBMO). They are posted on the WHS website: https:// ÀÀ Corridor 2 Pedestrian Bridge Entrance on my.whs.mil/services/Building-Circular-Library#tabs-0-37994200-1494249706-2 the second floor, E-ring; located on the South side of the building. ÀÀ Mall Entrance on the second floor, E ring; located on the North side of the building between corridors 6 and 7.

OTHER ENTRANCES WITH LIMITED ACCESS/EGRESS: ÀÀ Corridor 8/North Parking Entrance on the first floor, E ring, located on the East side of the building, 5:00 am to 8:00 pm Monday through Friday. ÀÀ The Corridor 5 Entrance on the first floor, E ring, located on the West side of the building, 5:00 am to 8:00 pm Monday through Friday. ÀÀ River Entrance on the second floor, E ring, located on the East side of the building, 5:00 am to 8:00 pm, Monday through Friday. CHAPTER 4 NAVIGATING THE PENTAGON

How to Find a Room in the Pentagon The Pentagon is a five-story building with five concentric rings, labeled A through E, built around a center courtyard. Ten spoke-like corridors connect the rings. Two corridors radiate outward from each A ring joint, called an apex, to the E ring (the outermost ring). In any corridor, refer to the room numbers at each doorway to locate a specific suite or inner hallway.

HIGHLIGHTS: 18 19 ÀÀThe Pentagon has 5 concentric rings and 10 intersecting corridors.

ÀÀThe innermost and outermost rings provide access to all of the building’s interior points on all floors.

ÀÀThis section contains detailed information about how to interpret room numbers and navigate the building.

Pentagon Building Management Office: 703-697-7351 or see https:// my.whs.mil/services/pentagon-building- management-office. Half-corridors, located between the 10 numbered corridors, bisect the main rings. Several locations on the first floor, the mezzanine (at the River and 20 Mall entrances), and the basement contain additional rings, labeled 21 F, G, H, J, and K. Rings A and E are designed to allow people to walk all the way around the building. Connected to all 10 corridors, the A ring is the most effective route to navigate the building. Starting from the A ring, select a corridor and walk that hallway, crossing the outer rings until the one desired is reached. Weather permitting, cut across the Center Courtyard to decrease the walking distance. Room numbers can be interpreted as follows: ÀÀThe first number or letter indicates the floor (B = Basement, M = Mezzanine, 1-5 = floors).

ÀÀThe second letter specifies the ring. The main rings are designated A, B, C, D, and E. Rings F, G, H, J, and K are located in the basement.

ÀÀAfter the ring is the corridor. Corridors are designated 1-10.

ÀÀThe last two digits indicate the specific bay or room number assigned to an office.

For example, Office BE834 is located in the basement, on the E ring, in corridor 8, in room 34. Kiosks that provide location information are conveniently placed throughout the Pentagon. CHAPTER 5 SERVICES FOR PEOPLE WITH DISABILITIES

DOD OFFICE OF DIVERSITY MANAGEMENT AND EQUAL OPPORTUNITY CONTACTS: Facility Accessibility Task Force: The DoD complies strictly with Federal laws and regulations requiring that people with disabilities 703-697-4747 have equal access to Federal facilities (e.g., the Architectural Barriers Act). In addition, the DoD complies with Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), which Employee Assistance Program requires that when Federal agencies develop, procure, maintain, or use electronic and information EAP: 1-866-580-9046 technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities. CAPTEC: 703-614-8416; https://www.cap.mil/ 22 Evacuation maps for persons 23 HIGHLIGHTS: with disabilities: (Pentagon Fire ÀÀ The WHS Facility Accessibility Task Force (FATF) advocates for persons with disabilities in buildings owned and Marshal) 703-695-3300 operated by WHS, ensures that facilities are accessible, and facilitates engagement with facility management. The FATF solicits, analyzes, and shares all stakeholder’s mobility issues and concerns that may arise from Parking assistance for those with building constraints, new construction, renovation activities, signage, and operation of facilities on WHS-owned disabilities: 703-697-6251 and operated properties. It strives to promote collaboration and ensure accessibility. Tenants may learn more about the task force at: https://my.whs.mil/services/accessibility One-day wheelchair rental: 703-697-7351 ÀÀ Evacuation Chairs ÀÀ Evacuation chairs, located near elevators, are designed to transport seated persons up or down stairs and over Mobility Assistance Program/ flat surfaces. Mobility Scooter Program (Pentagon Safety Office): ÀÀ The Computer/Electronic Accommodations Program Technology Evaluation Center (CAPTEC) provides assistive technologies and services for a broad range of disabilities. Sign language interpreters can also be requested 703-693-3683 through CAPTEC. Space Use Permit, Pentagon ÀÀ OSD personnel with disabilities (civilians) can have individualized emergency response plans developed for them. Building Management Office Other DoD Components provide similar services. (PBMO): 703-697-7351 ÀÀ Designated parking is available. Pentagon shuttle buses, which provide service for people with disabilities, are available upon request with 24-hour advance notification. Digital Signage – Visual X: 571-256-0908 ÀÀ Federal Relay Conference Captioning Service (FEDRCC) ÀÀ FEDRCC is a closed captioning service available free of charge to federal agencies to assist individuals with hearing impairments at meetings and events. To schedule a closed captioning session at your next meeting or event, visit https://www.sprintrelay.com/federal to submit a request. ÀÀ Mobility scooters are available to DoD personnel who require assistance navigating the Pentagon. The OSD People with Disabilities Program is administered through PARKING SERVICES PENTAGON TOURS FOR PEOPLE the Office of the Under Secretary of Defense for Personnel and Readiness, Office of Diversity, Equity, and Inclusion (OSD/ODEI). Parking permits for people with disabilities are available for the North WITH DISABILITIES The Disability Program Manager provides policy, coordination, and South Parking Lots. To initiate requests, individuals must contact The Pentagon is accessible via ramps and elevators. Tour visitors in and oversight for issues of employment, advancement, retention, their Component Parking Representative (CPR), or call the PMO at wheelchairs must be accompanied by individuals who will push them. accessibility, and reasonable accommodations. Supervisors in 703-697-6251 for additional guidance. An American Sign Language Interpreter will be added to tours to assist organizations serviced by the WHS Human Resources Directorate visitors who are deaf or hard of hearing, provided that arrangements may call the WHS & PFPA Office of the General Counsel for MOBILITY ASSISTANCE PROGRAM/ are made two weeks in advance. Special tours for visually impaired assistance regarding reasonable accommodations for their visitors can also be arranged with two weeks notice. employees. MOBILITY SCOOTER PROGRAM People with disabilities may obtain assistance from the DiLorenzo In WHS, the Mobility Assistance and Mobility Scooter Programs are THE PENTAGON DIGITAL SIGNAGE – TRICARE Health Clinic, including occupational health services jointly operated by the Facilities Services Directorate (FSD) and the VISUAL X through the Civilian Employees Health Service; and health education Human Resources Directorate (HRD). The programs are available to classes, fitness testing, and exercise prescription through the Fit- employees and visitors who have temporary mobility impairments. (FORMERLY INFONET) to-Win/Wellness Program. Assistance with personal problems and The Pentagon Safety Office within FSD is the organization that provides electric scooters in lieu of traditional wheelchairs. The The Pentagon Digital Signage – Visual X (Formerly InfoNet) is the stress management is available through the Employee Assistance primary multimedia digital signage solution for over 200 programs Program (EAP). program currently has approximately 40 scooters, which may be used for up to 90 days, and may be assigned in 30 day increments. within the DoD with over 60 display systems. Digital Signage – Visual X messages provide official, timely and accurate emergency CAPTEC ELECTRONIC PROGRAM Individuals can request scooters to assist with a temporary condition, and unclassified non-sensitive information to include special such as an injury or post-surgical restriction lasting a few weeks announcements, events, training and safety awareness throughout 24 The Computer/Electronic Accommodations Program (CAP) provides or up to 90 days. Requests are submitted to HRD, Labor and the Pentagon Reservation, Mark Center, and other DoD locations assistive technology and services to people with a broad range of Management Employee Relations Division (LMER). All requests within the National Capital Region. In addition to offering a high disabilities, and provides services to federal managers, supervisors, require submission of a position description/summary of duties and impact visual platform in public access areas, it is a platform for 25 IT professionals, and wounded service members. a medical justification signed by a medical practitioner. If a request the Digital Signage to disseminate emergency messages from the EMERGENCY EVACUATION PLANS is approved, the scooter is issued by and returned to the Pentagon Pentagon Force Protection Agency’s Pentagon Operations Center, CAP’s Technology Evaluation Center (CAPTEC) is dedicated FOR PEOPLE WITH DISABILITIES Safety Office. This office can be reached at 703-693-3683. alerting readers regarding any potential dangers and providing safety to the evaluation, demonstration, and procurement of assistive instructions, thereby reaching those who may not be able to hear technologies, technology for workstations and telecommunications. As part of emergency planning, building occupants who need An individual with mobility impairments who has permanent need for loudspeaker announcements. CAPTEC provides information about the types of equipment special assistance may have individual emergency evacuation plans a scooter but who does not qualify for one may choose to purchase available, completes needs assessments, compares different developed for them. Please call the Office of the Pentagon Fire his or her own. Individuals who need assistance on a long-term or solutions, and ensures that assistive technologies that users select Marshal at 703-695-3300 or submit a request via email to whs. permanent basis should contact their supervisors about the potential will be compatible with the specific needs. [email protected] . Plans address specialized mobility and notification for reasonable accommodation. requirements, office “buddies,” and tailored egress routes. If you require assistance, please contact CAPTEC in person or via If an individual needs a scooter for just one to three days’ use, they video-teleconferencing (VTC). can request a scooter directly from the Pentagon Safety Office. These scooters are available on a first-come first-served basis. CHAPTER 6 PENTAGON SECURITY

PENTAGON FORCE PROTECTION AGENCY HIGHLIGHTS:

PFPA is responsible for safety and security on the Pentagon Reservation in accordance with Title 32, Code of ÀÀ In coordination with the Office of the Federal Regulations, Part 234, “Conduct on the Pentagon Reservation”. PFPA is also mandated to protect and Pentagon Fire Marshal (OPFM), the safeguard personnel, visitors, infrastructure, and other Pentagon resources, and it provides security for DoD Pentagon Force Protection Agency occupied facilities within the NCR. (PFPA) prepares Pentagon Reservation Services that PFPA is chartered to provide include: occupants to respond to life threatening emergencies. ÀÀSecurity for all Pentagon facilities. ÀÀ PFPA also provides occupants of ÀÀLaw enforcement and investigation of violations of federal laws and regulations in all the Pentagon Reservation with these Pentagon facilities. services: ÀÀSecurity command, control, and communications that operate 24 hours a day, 365 days a year. 26 ÀÀ Law enforcement 27 ÀÀThreat analysis. ÀÀ Mail and package screening ÀÀMail and package screening. ÀÀ Antiterrorism (AT) Risk Management and ÀÀDestruction services for classified material. Awareness training ÀÀSecurity awareness and AT training. ÀÀ Access control ÀÀWork Force Preparedness Training. ÀÀ Recommended items for a go-kit include At the Pentagon’s Remote Delivery Facility (RDF), PFPA uses multiple technologies to screen all incoming mail and water, non-perishable food, a first-aid kit, packages for possible hazards, including all overnight deliveries, as well as concessionaire items, such as food and a change of clothes, comfortable shoes, flowers. Each day, the agency screens an average of 3,900 items, including mail, packages, and parcels. medication needed on a daily basis, duplicate car/house keys, and basic All personnel are reminded that items sent to the Pentagon Reservation are for official government business only. identification documents. There should be no mailing of personal items to the Pentagon. ÀÀ Bags are available from the OPFM. Among PFPA’s other responsibilities are lock installation and services (including security alarms); disposal of ÀÀ Call 703-695-3300 or email https://my.whs. classified waste; and access control (including access credentials). mil/services/fire. ÀÀ The OPFM is a technical advisor with PENTAGON RESERVATION authority over fire and life safety, fire EMERGENCY RESPONSE PROGRAM inspection, evacuation routes/assembly areas, and fire investigations. Pentagon fire PFPA is responsible for preparing occupants of the Pentagon Reservation to respond to life-threatening hazards. emergency response is provided by the The Pentagon Reservation Emergency Response Program consists of a broad range of protective capabilities, Arlington County Fire Department. ranging from sophisticated Chemical, Biological, Radiological, Nuclear and Explosives (CBRNE) detection systems, to highly trained emergency response professionals. All building occupants are responsible for: OTHER SECURITY ISSUES CONTACTS Understanding and executing agency response plans, which incorporate There are other security implications of working in Pentagon facilities given the Non-Emergency (Pentagon Operations PFPA’s three emergency responses (shelter in place, relocate, and evacuate). classified nature of national security activities and materials. Please request a Center - PFPA): 703-697-1001 detailed briefing from your office’s Security Manager. Assembling an individual “go-kit” of emergency items (highly recommended). PFPA Corporate Communications It can be used during an extended shelter-in-place situation or after In addition, PFPA, in partnership with the Department of Homeland Security Office: 703-692-9122; or pfpa.pentagon. decontamination operations. (DHS), launched a public awareness campaign aimed at encouraging [email protected] Pentagon employees, visitors, and commuters to report suspicious activity: “If Antiterrorism (AT) Training: Advising supervisors of any special needs. You See Something, Say Something™”. To report suspicious activity, please 703-695-0014 For more information about the Pentagon Emergency Response Program, call call: 703-692-2SAY(2729). (Due to the COVID-19 health 703-571-7737 or email [email protected] . 703-697-1001, email www.iWatchPFPA.org, or alert any PFPA officer. emergency, AT Training will be 28 conducted virtually through the iCompass portal) ANTITERRORISM TRAINING “See Something Say Something”: Antiterrorism Level 1 Awareness training is conducted at the Pentagon Library 703-697-1001 or [email protected] and Conference Center (PLC2). Dates of AT Level 1 Awareness training are subject to change due to space availability. For available course dates and Pentagon Fire Marshal: 703-695-3300; times, employees may consult iCompass (the online training portal), call (703) www.iWatchPFPA.org and https:// 695-0014, or email: [email protected] . my.whs.mil/services/fire COUNTERINTELLIGENCE TRAINING It is DoD policy that initial and annual Counterintelligence Awareness and 29 The Office of the Pentagon Fire Marshal manages fire egress routes and assigns personnel assembly areas for the Pentagon Reservation. OPFM provides egress Reporting (CIAR) training be provided annually to all DoD personnel on foreign maps for all Pentagon Reservation offices. OPFM has developed an emergency egress tutorial, located on the Fire Marshal’s website. See https://my.whs.mil/ intelligence entity (FIE) threats, methods, reportable information, and reporting services/fire. procedures. Please consult your office’s Security Manager about this training requirement. Component Emergency Response on the Pentagon provides occupants with information about Pentagon emergency response capabilities and defines individual occupant responsibilities should an emergency. INSIDER THREAT TRAINING The Pentagon Reservation Occupant Emergency Response Guide describes procedures for sheltering occupants in their offices, moving them out of harm’s way through relocation within the building, and/or evacuating them to outside locations. Critical to the success of the program is an educated, informed, and cooperative Pursuant to Public Law 114-328, Section 951 of the National Defense building occupant—that means you. Authorization Act for Fiscal Year 2017, Executive Order 13587, and DoD Directive 5205.16, all personnel are required to receive initial and periodic insider The Pentagon Reservation Component Emergency Response Guide provides guidance and direction to Pentagon Component emergency managers and threat training (virtual or in-person). Please consult your security management supervisors. team about this requirement, and also to report insider threat concerns. CHAPTER 7 SERVICES AND AMENITIES

ARMED FORCES HOSTESS ASSOCIATION HIGHLIGHTS: The Armed Forces Hostess Association (AFHA) is an all-volunteer service within the Pentagon, in operation since 1949. It provides Sponsor Packets upon request with relevant information to The new digital mail system fulfill Service Sponsor obligations for inbound military and civilian personnel and their families to will do the following: the NCR. Packets may be customized for training, special guests, and events. ÀÀ Increase speed Room 2E1087 - 703-614-0350 ÀÀ Enhance security ÀÀ Improve productivity DIGITAL MAIL SERVICE ÀÀ Ensure continuity of operations DoD is implementing a digital service for official mail that cuts down on processing time and ÀÀ Reduce costs over time improves accountability. The new Digital Delivery Mail Program (DDMP) is part of several DoD- wide efforts in business management reform. Vending machines are located throughout the Pentagon. 30 The online delivery options for physical mail will affect roughly 26,000 DoD employees. 31 Retail and personalized services The Defense Post Office (DPO) currently processes up to 13,000 pieces of mail daily. The include: DDMP cuts the time for manual processing by up to three hours. ÀÀ The U.S. Post Office ÀÀ The Virginia Department of Motor Vehicles (for Pentagon employees only) ÀÀ Pentagon Federal Credit Union, Navy Federal Credit Union The Department of Defense Concessions Committee (DoDCC) oversees all food services, retail establishments, and vending machines on the Pentagon Reservation. PENTAGON FOOD SERVICE DIRECTORY

CONCESSION CONTACTS The mail is automatically sorted, and images of each piece are scanned and entered into a ÀÀ 2C353/2C453 (located on the 2nd AND SNACK BARS: central system. Employees can then log into a secure, web-based system that allows them floor, C-Ring, between corridors 3 to view mail and determine what to do with it - deliver physically or digitally, discard or and 4) ÀÀ DoDCC Office: return to sender. ÀÀ Freshens, Peruvian Chicken, 5B843, 7:30 am to 4:30 pm, Qdoba, Starbucks, Tony Luke’s Monday through Friday, 703-697- The electronic system improves accountability by creating a virtual paper trail, and it also improves security. 1262 or 703-695-2295 ÀÀ 2C754/2C854 (located on the 2nd floor, C-Ring, between corridors 7 ÀÀ Virginia Department of Motor and 8) Vehicles: INTERNAL MAIL - OFFICIAL DISTRIBUTION COURIER 1-866-DMVLINE (1-866-368- ÀÀ Baskin Robbins, Dunkin’ Donuts, The WHS Courier Service Program offers timely, accurate, and secure delivery of classified KFC Express, McDonald’s, Panda 5463) (up to Secret) and unclassified mail, correspondence, and parcels within the NCR. Collections Express, Taco Bell ÀÀ Lorraine’s Snack Bar: and deliveries are performed twice daily - once in the morning and once in the afternoon. Normal operating hours are 8:00 AM - 4:30 PM, Monday - Friday, except holidays or when the ÀÀ 3B756 (located on the 3rd floor, 2D353, 5:00 am to 6:30 pm, Monday B-Ring, halfway down corridor 7) through Friday, 703-521-1219 Government is closed due to local or national emergencies, administrative closings, or similar 32 Government directed facility closings. Any WHS supported office may request to be added ÀÀ Five Star Espresso, Sbarro ÀÀ Maurice’s Snack Bar: to the regular route schedule. Other offices shall be supported on a reimbursable basis. The 2B1048, 6:00 am to 6:00 pm, Courier Service Program Office is located in the Pentagon Services Division, Room 3B139A. To ÀÀ Pentagon Conference Center Monday through Friday, 703-521- request Courier Service, call 703-614-6421/703-835-6659, or email the WHS Pentagon ESD Dining (located on the ground 3154 Mailbox Courier Service Program ( [email protected] ) floor of the Pentagon Conference Center, located across the walkway ÀÀ Patrick’s Snack Bar: from the River Entrance) 33 1B853, 5:00 am to 3:30 pm, Monday BASE SUPPLY CENTER ÀÀ Farmers Market Café through Friday, 703-521-4977 Virginia Industries for the Blind (VIB) operates the Base Supply Centers at the Pentagon, Mark ÀÀ Pentagon Center Courtyard ÀÀ Chet’s Snack Bar: Center and Taylor Building. They provide a full range of products tailored to the needs and (located outside in the center of the 2B1048, 6:30 am to 4:00 pm, requirements of the tenants - ranging from general use office supplies to cleaning supplies. Pentagon courtyard) Monday through Friday, 703-271- More information is available at https://vibonline.org/. 5433 ÀÀ Au Bon Pain ÀÀ Stand-Alone Restaurants RETAIL AND OTHER CONSUMER SERVICES ÀÀ Five Star Express (5th floor, Apex The Department of Defense Concessions Committee was formed as the Post Restaurant 3/4), Fresh Kitchen (2A1078B), Council in 1943 and has evolved from basic food service to a full spectrum provider with over Fresh Kitchen Express (5th 30 food service locations and other consumer services, including 17 retail stores and 290 Floor, Apex 7/8), Market Basket vending machines. (Concourse, 2B121), Subway (4B353, Apex 5/6) WELCOME TO THE PENTAGON CONCOURSE

CENTER COURTYARD The Pentagon Concourse Food Court HIGHLIGHTS: is located on the 1st floor between the The Pentagon includes a five-acre central plaza, informally known as “ ground zero ,” a Pentagon Concourse and is the closest nickname given on the presumption that the Soviet Union had targeted the site with one or ÀÀCurrently opened Monday through food court to the Metro entrance. more nuclear missiles during the Cold War. Friday, closed all weekends and Federal Holidays Auntie Anne’s, Baskin Robbins, Burger The courtyard is frequently used for performances, displays, speeches, award ceremonies, ÀÀMembership for Active Duty Military, King, Dominic’s of New York, Dunkin’ receptions, and other special events. It is also frequented by Pentagon employees for lunch DoD Civilians and Active Duty Donuts, Popeyes Louisiana Kitchen, and fresh air breaks. Retirees is free. Fees are required for Rollerz, Starbucks, Subway, Surf City Contractors, Squeeze PENTAGON ATHLETIC CENTER AND ANNEXES ÀÀFamily members, and visitors Snack Bars and Dining Facilities ÀÀDuring the COVID-19 pandemic (MARK CENTER AND TAYLOR-POLK BUILDING reservations are required to access The snack bars, (Lorraine’s, Maurice’s, GYMS) the gym. See https://pac.whs.mil/ to Patrick’s, and Chet’s), are operated by register. 34 the Virginia State Office of Business The Pentagon Athletic Center (PAC) and its two annexes are open daily, Monday through 35 Opportunities for the Blind (B.O.B.). Friday. All facilities will be closed or operate on reduced schedules during catastrophic events, such as the current COVID-19 pandemic. Building Circulars will communicate changes to gym SERVICES: There are four snack bars and operations. Current operating hours are: approximately 30 fast-food and casual ÀÀ Full-line strength training equipment eateries located in the Pentagon. Main PAC Mark Center: Taylor-Polk Building For more information, see https:// Mon.-Fri Mon.-Fri. Mon.-Fri. ÀÀ Full-line cardio equipment my.whs.mil/services/pentagon-dining-0 5:00 am-7:15 pm 5:00 am-7:15 pm 5:00 am-7:15 pm ÀÀ Racquetball, handball, and squash and the chart. Sat.-Sun. Closed Sat.-Sun. Closed Sat.-Sun. Closed courts One eatery, Subway, is open 24 hours a The PAC can be accessed at Corridor 7, Mezzanine Level, G-ring, or through the North Parking ÀÀ Heavy-bag and speed-bag room day, 365 days a year. Entrance door. ÀÀ Functional Core training room ÀÀ Outdoor exercise equipment ÀÀ 3-lane/25m-lap swimming pool ÀÀ 3-lane indoor track (1/9 mile) ÀÀ Temporary-use lockers PENTAGON LIBRARY AND and Leadership. The online resources of the library include the CONFERENCE CENTER following: The Pentagon Library and Conference Center is located outside ÀÀ Databases that contain scholarly research, news, and analysis the Pentagon building under the River Terrace Parade Ground. on a wide range of issues. To access the facility, exit the Pentagon through the corridor 8 ÀÀ Specialized databases, such as Janes Military and Security entrance toward North Parking on the first floor. Assessments, JSTOR Security Studies, Stratfor, ProQuest CONFERENCE CENTER Conference Center Legislative Insight, and Regulatory Insight. CONTACTS: ÀÀ Concierge: 703-697-9263 The Conference Center includes a large multi-purpose room ÀÀ Curated eBook collections focused on the information needs of capable of seating 250 people and 14 smaller meetings rooms the Pentagon. ÀÀ Pentagon Conference Center website: https://conference.osd.mil of varying sizes. It is available for official DoD business or for ÀÀ Pentagon Library information guides. functions related to official duties. A cafe is located in the center ÀÀ Pentagon: PLC2 to provide food services. All meetings must have a DoD sponsor, For more information about library services and hours, or to ÀÀ Circulation and Interlibrary Loan: and reservations are accepted on a first-come, first-served basis. register for a library card, visit the library website: www.whs. 703-695-1992 For information or assistance with scheduling a room, audiovisual mil/library or call 703-695-1992. Library services are available ÀÀ (Due to the COVID-19 health support, or catering services, contact the Concierge Desk at 703- to active-duty military, civilians, reservists, and government emergency, the library is only 697-9263. An online scheduler is available at: https://conference. contractors assigned to the Pentagon Reservation. open 10:00 am-12:oo pm osd.mil. Tuesdays, Wednesdays, and Thursdays. Employees seeking 36 CONFERENCE CENTER HIGHLIGHTS: assistance may also wish to 37 PENTAGON LIBRARY utilize the “Ask a Librarian” ÀÀ Hours of operation are 7:00 am-5:00 pm, Monday through Friday; service on the library website, The Pentagon Library provides professionally managed library closed holidays which is monitored from 7:30 services to the offices of the Secretary of Defense, Joint Chiefs am-4:00 pm Monday through of Staff, and the Military Departments to meet a broad spectrum ÀÀ Large multi-purpose room seats 250 Friday.) of mission support and unique information needs essential to the ÀÀ 14 smaller meeting rooms ÀÀ Information Services and DoD. Through the library, customers connect with valuable print Research Librarians: and digital materials, licensed and publicly available electronic ÀÀ Catering services 703-695-1997 resources, and subject matter expertise to ensure informed ÀÀ Mark Center Library: Room B1- decision-making in support of the DoD mission. Librarians provide ÀÀ Collocated with the Pentagon Library D13; 571-372-3613 timely, professional assistance with specialized research inquiries, ÀÀ Library Homepage: https://www. database training, and retrieval of books, articles, reports, or whs.mil/Library/ documents. The library’s print and online collections focus on Military, Law and Legislation, Government, History, International Affairs, Management PENTAGON CHAPLAIN OFFICE HIGHLIGHTS: The Pentagon Chaplain Office supports the free exercise of religion for all Service Members and authorized DoD civilians. ÀÀ Chaplain services support the free exercise of religion for all Pentagon The office offers opportunities for worship, pastoral care and counseling, faith-based personnel. Family Life Chaplain programs and support groups, small group religious studies, and ÀÀ Worship services for many faith ceremony support. groups. To request support, or for more information about the current schedule of weekly religious ÀÀ Bible studies and prayer programs, see https://pentagonchaplaincac.army.mil, call (703) 695-3336, or send an email breakfasts. inquiry to [email protected] . ÀÀ Confidential pastoral care and counseling.

CONTACTS: 38 ÀÀ Pentagon Chaplaincy: 703-695- 39 3336 https://pentagonchaplaincac. army.mil ÀÀ Location and Hours of Operation: 1E443, 7:30 AM to 4:30 PM, Monday through Friday CHAPTER 8 MEDICAL FACILITIES

DILORENZO TRICARE HEALTH CLINIC CONTACTS: The Pentagon’s Center for Health delivers the highest quality patient-centered care to ensure a healthy, productive, and ready force. DiLorenzo offers primary care (acute care, medical readiness, DiLorenzo TRICARE Health Clinic: and behavioral health), radiology, laboratory, immunizations, physical exams, optometry, physical 703-692-8810: https://www.dthc. therapy, cardiology, minor surgery, stress management, and other services to active-duty service capmed.mil/SitePages/Home.aspx members and TRICARE beneficiaries with unescorted access to the Pentagon. Dental services are available only to active-duty Service members, recalled reservists, and members of the National Appointments at DiLorenzo Guard. Emergency dental care is available to certain officials granted Secretarial Designee status and across the National Capital by the Secretary of Defense. The “Fit To Win” Wellness Center offers fitness and health education Region: through clinical screenings, classes, physiological tests, and exercise and wellness evaluations. 855-227-6331 (855-CAPMED1), 6:30 The Clinic is located at Corridor 8, Room MG914/918A. Visitor parking is available in the North AM to 4:00 PM Parking Lot. Hours of operation: 7:00 am to 4:00 pm, Monday through Friday; closed holidays. All patients must present their military ID cards or state-issued driver’s licenses. The Pentagon access Civilian Employees Health Services: badge is not an acceptable substitute. For appointments, please call the National Capital Region (CEHS): 703-692-8831 Medical Directorate Integrated Referral Management and Appointment Call Center (IRMAC). Online Appointments: http://www.hnfs.com CIVILIAN CARE AT DILORENZO 40 Information: www.tricare.mil 41 The Civilian Employee Health Service (CEHS), located at the DiLorenzo TRICARE Health Clinic, provides occupational health support to the government civilian employee workforce at the East Region: 1-800-444-5445 Pentagon and at buildings served by WHS. CEHS proactively educates the civilian workforce to minimize costs to the government due to job-related injuries, illnesses, and personal medical Military Medical Treatment Facilities conditions. CEHS is also knowledgeable about federal occupational health laws and regulations. and benefits: http://tricare.mil/contactus/ DTHC QUICK-CONTACT LIST: Nursing Mothers: 703-614- 6888/703-614-2595, see https:// Patient Relations...... 571-231-4141 my.whs.mil/services/nursing-mothers- Medical Release of Information...... 703-692-8784/8942 program Medical Records Management...... 703-692-8784/8942 Flight Medicine Clinic appointments: Referral Management (IRMAC)...... 1-855-227-6331 703-697-3255 or 703-571-0142 Claims Assistance ( HUMANA )...... 1-800-444-5445 Flight Medicine Pharmacy: Wellness Program Advisor - (Tobacco Cessation, Sleep Hygiene & Nutrition Counseling).... 703-692-8898 703-697-1188 MHS Nurse Advice Line...... 1-800-874-2273 (Option 1) FIT TO WIN/WELLNESS CLINIC Note: Those who need a prescription filled but who are not eligible MEDICAL READINESS for medical care at the DiLorenzo Clinic may use the services of the HIGHLIGHTS: Fit to Win (FTW), the Pentagon and Mark Center Employee CVS pharmacy in the building: 703-271-3210. Members selected for deployment may complete pre-deployment screenings up to 60 Wellness Program, is located in the DiLorenzo TRICARE Health days prior to their deployment. Please call 703-692-8965. Post-deployment Health Risk ÀÀProvides individualized fitness Clinic. Wellness programming and services are open to all Active THE PENTAGON NURSING MOTHERS Assessments must be completed between the third and sixth month following your return from plans, running instruction, Duty and Civilian employees assigned to the Pentagon and Mark a deployment. corrective exercise screening, Center. Contractors, currently enrolled in TRICARE, can participate (LACTATION SUPPORT PROGRAM) weight management assistance, in wellness programming and services. The Washington Headquarters Services Nursing Mothers PENTAGON TRI-SERVICE DENTAL CLINIC blood pressure management instruction, tobacco cessation Current wellness class schedules, special events, and wellness Program offers breastfeeding support and facilities to express The Pentagon Dental Clinic treats active-duty service members assigned to the Pentagon and store milk. Each of the 11 rooms available is equipped with guidance, and other health-wellness programming enrollment instructions can be found at: and the NCR. The clinic provides annual dental exams, teeth cleanings, fillings, root canals, programs through group classes a combination lock and contains hospital-grade breast pumps, emergencies, implant services, and also treats gum disease. Please call 703-692-8700 for http://www.dthc.capmed.mil/Care/SitePages/FitToWin.aspx. and individual appointments. a refrigerator, a sink, and storage hooks/shelves. Contact the appointments or additional information. DiLorenzo TRICARE Health Clinic for individualized assistance. All services are provided by appointment only. Individuals can stop Hours: 7:00 AM – 4:00 PM ÀÀThe process to develop your by the front desk or call 703-692-8898. Current wellness class For more information about the Nursing Mothers Program please individual Wellness Plan begins by schedules, special events, and wellness programming enrollment call 703-614-6888/703-614-2595, or visit https://my.whs.mil/ completing the Personal Wellness instructions can be found at the web address in the book. Hours services/nursing-mothers-program PENTAGON FLIGHT MEDICINE CLINIC Profile online and then calling are from 7:00 am to 4:00 pm, Monday through Friday; closed The Pentagon Flight/Operational Medicine Clinic, located in Room 4A870, is a full-spectrum Fit to Win (FTW) to make a one- 42 weekends and holidays. TRAVEL MEDICINE/IMMUNIZATIONS primary-care clinic that provides acute and routine care, physical examinations, travel medicine, hour appointment for a ‘Personal 43 CLINIC and other services. It provides care for air crew, operational personnel, senior leaders and Wellness Profile Review and Body their military staffs, all Pentagon Personnel Reliability Program members, and a variety of other Composition Test.’ The clinic provides medical advisories and travel medicine advice patients. Civilians are eligible only if they are designees or a dependent of active-duty or retired for personnel scheduled for overseas travel. The immunizations military personnel. ÀÀProvides pilots, operational clinic provides routine immunizations and immunizations required personnel, senior leaders and for travel. For more information, please call 703-692-8976. Hours of operation are 7:00 am to 4:00 pm, Monday through Friday; closed on holidays. To their military staffs, all Pentagon schedule an appointment, please call the appointment line listed below. You must be enrolled Personnel Reliability Program LAB INFORMATION in Pentagon Flight/Operational Medicine to obtain an appointment. Prospective enrollees will members, and other enrollees with be assisted with any questions regarding eligibility. outpatient primary-care services, Specimen collection is performed during normal operating hours including travel medicine, incentive and patients are seen on a walk-in basis. For additional lab Physical Examinations: flight physicals, astronaut candidate physicals, and other specialized information, please call 703-692-8986/8980. The Flight Medicine Clinic provides complete, comprehensive, evidence-based physical examinations. examinations. It also provides incentive flight physicals, astronaut candidate physicals, and OPTOMETRY other specialized examinations. Please call to schedule an appointment: 703-697-3255. ÀÀPharmacy fills new and existing Routine optometry and annual soft contact lens follow-up prescriptions. appointments can be obtained by calling the front desk at 703- 692-0963. If you require an appointment for Corneal Refractive Surgery pre-screening, please call the clinic. CHAPTER 9 PENTAGON TOURS AND MEMORIALS

PENTAGON TOURS HIGHLIGHTS: The Pentagon’s tour program began on May 17, 1976 to support the nation’s bicentennial celebration. The program hosts more than 100,000 visitors annually. ÀÀThree sites commemorate the The tour route is approximately one-and-one-half miles long and requires approximately 9/11 attacks, one just outside 60 minutes to complete. Each tour covers 20 topics of interest related to the mission of the and two inside the building. Department of Defense and the military departments. See “Exhibits” subsection. All are open 24 hours a day, 7 The Pentagon tour window is located just inside the visitor waiting area at the Pentagon Metro days a week. entrance. A security briefing is provided prior to each tour, and all visitors must pass through ÀÀThe Pentagon Memorial, an airport-type security scanning device. No photographs may be taken. No video cameras, located outdoors, does tape recorders, or any other kind of electronic recording device is permitted at any time. not require access to the Pentagon. The tour program is a Joint Service operation consisting of approximately 25 hand-picked, active-duty personnel from the military ceremonial units of the National Capitol Region (NCR). ÀÀMore than 100 exhibits Upon arrival, each tour guide must successfully complete a two-week training course and an currently on display. additional two weeks of on-the-job training. Tour guides are assigned to the program for a ÀÀFree group tours are available period of one year, after which they rotate back to their respective units. to schools, educational organizations, and other OUTSIDE THE BUILDING groups. 44 ÀÀTours are conducted from 9:00 45 The following sites are located outside the Pentagon building and are open to the public. am to 3:00 pm, Monday through Friday Sites at the Pentagon ÀÀTours should be requested The Pentagon Memorial, located on the West side of the Pentagon (towards the southern end), at least 15 days in advance is dedicated to those who lost their lives on September 11, 2001. Architects Julie Beckman (but no more than 30 days in and Keith Kaseman, of the Kaseman Beckman Amsterdam Studio, participated in a worldwide advance). competition to develop a concept for the Memorial. An independent panel of architects, members of victims’ families, and public figures in the Washington, DC area, including two former Secretaries of Defense, chose their winning design from more than 1,100 submissions. The landscaped 1.93-acre site contains 184 inscribed Memorial units honoring the 125 individuals who perished inside the Pentagon and the 58 individuals who died on board American Airlines Flight 77. Each of the 184 Memorial units consists of a cantilevered bench inscribed with the victim’s name and a pool of flowing water lit from below. The Memorial also serves as a timeline of the victims’ ages, from the youngest victim, three-year-old Dana Falkenberg, to the oldest, U.S. Navy Captain John Yamnicky (ret.), 71. Within the Pentagon Memorial, 85 Paperbark Maple trees (Acer griseum) are clustered around Transit Center and the Pentagon City Metro stop are both within walking distance of the Pentagon Memorial. The Arlington Metro CONTACTS: the Memorial units, but are not dedicated to any single victim. These trees will grow to 30 feet stop may be another option for tourists who wish to visit the September 11 group marker at the cemetery, as well as the Pentagon in height, providing a canopy of shade over the Memorial in years to come. Guided tours are Memorial. ÀÀPentagon Tour Office: https:// not offered at this time. pentagontours.osd.mil/Tours/ ÀÀTour Bus: The Pentagon drop off and pick up locations (no parking or loitering) are in the Hayes Street Parking Lot. ÀÀPentagon Memorial: (e.g., Groups and individuals are welcome to visit the Memorial, without charge, 24 hours a day, 365 days a year. (subject to COVID-19 restrictions). See www.WHS.mil for updated information). Wreath Laying Ceremonies): ÀÀPrivate Vehicle: Private vehicles may off-load and pick up passengers at the North Rotary Road Kiss and Drop points, but 703-697-7351; https://my.whs.mil/ Access to the Pentagon Memorial cannot park or idle at these locations. Parking regulations are strictly enforced at the Pentagon. Metered parking is available on the services/pentagon-memorial streets in Crystal City and Pentagon City. Parking for a fee may be available in commercial lots a short walk or Metro ride from the ÀÀ(Please note that the Pentagon The Memorial is accessible to the general public by Metro transit, private vehicle, and private Pentagon. Memorial is currently closed tour bus. Due to parking constraints, the public is urged to use Metro. due to COVID-19) Public parking is available to Pentagon Memorial visitors only at the Hayes Street Parking Lot, located directly across the street from the ÀÀMetro Transit: The Blue and Yellow lines serve the Pentagon Metro stop. There are Pentagon City Mall from 5:00 am to 5:00 pm Monday through Friday, and all day on weekends and holidays. A pedestrian tunnel under ÀÀPentagon Force Protection also many commuter bus routes that stop at the Pentagon Transit Center. The Pentagon Agency (PFPA): 703-697-1001; I-395 leads to the Pentagon from the Hayes Street Lot. After exiting the tunnel, follow the signs to the Memorial Gateway. http://www.pfpa.mil ÀÀAir Force Memorial: 240-612- ÀÀMemorial Parking for People with Mobility 0478; https://www.esd.whs.mil/ Impairments: There are five parking spaces available in GPD/ Lane 1 of the Pentagon South Parking Lot, adjacent to the ÀÀOSD Graphics and Memorial Park, for visitors with disabilities. These spaces are 46 Presentations Division: (for available 24 hours a day, 7 days a week. All vehicles using 47 Corridor Exhibits): 703-695- these parking spaces must display valid disabled parking 4266; https://www.esd.whs.mil/ permit issued by the state or other jurisdiction in which the GPD/ vehicles are registered. The Air Force Memorial Dedicated on October 14, 2006, the Air Force Memorial honors the men and women who have served in the U.S. Air Force and its predecessor organizations (i.e. the Aeronautical Division, U.S. Signal Corps; the Aviation Section, U.S. Signal Corps; the Division of Military Aeronautics, Secretary of War; the Army Air Service; the U.S. Army Air Corps; and the U.S. Army Air Forces) dating back more than 100 years. Bold and graceful, the Memorial Design is intended to evoke flight and the flying spirit. Central to the design are three stainless the Pentagon, the Potomac River , and Washington, D.C. It is open the Medal of Valor given to civilians. Pencils and commemorative April 1—September 30, from 8:00 AM to 11:00 PM; and October tracing paper are available, so visitors can make rubbings of 1—March 31 from 8:00 AM to 9:00 PM. the names. A small chapel includes stained glass windows that incorporate patriotic designs. INSIDE THE BUILDING The memorial and chapel are open 24 hours a day, 7 days a week. Memorials and historical exhibits and displays located inside the The Navy Reflection Room Pentagon can only be viewed by members of the public on an official Pentagon tour or accompanied by an approved escort. The Navy Reflection Room (1D463) was formerly the site of the Navy Operations Center, destroyed during the 9/11 attack. At the The America’s Heroes Memorial center of the small room stands a large stone monolith, donated by the Pentagon Renovation Program, bearing the header “Lest The America’s Heroes Memorial opened in September 2002 on the We Forget”. An American flag stands at one side of the monolith site where American Airlines Flight 77 struck the Pentagon. and a Navy Departmental flag stands at the other side. Inscribed The memorial includes a book of photographs and biographies of in the adjacent wall is an excerpt from World War I poet Lawrence the victims. It also includes five large black acrylic panels, which Binyon’s “For the Fallen.” Nearby is a limestone reflection bench, honor the 184 victims of the crash. One panel displays the Purple also donated by the Pentagon Renovation Program. Heart medal awarded to military personnel killed; another shows The room is open 24 hours a day, 7 days a week. steel spires that soar skyward, with the highest reaching 270 feet 48 above the 3-acre elevated promontory site. The spires express the Corridor Exhibits strength of the Air Force. The number three signifies the Air force’s Many of the Pentagon’s corridors feature permanent and temporary core values: “Integrity first, Service before self, and Excellence in all exhibits and displays that showcase the rich and multifaceted we do.” history of the Department of Defense. 49 Other key elements of the Memorial include an always-present For more information about the corridor exhibits and displays, bronze Honor Guard, an Air Force Heritage/Core Value inscription please contact the OSD Graphics and Presentations Division at wall, a Courage/ Sacrifice/ Valor inscription wall, and the Missing 703-695-4266, or visit the following website: https://www.esd.whs. Man Formation glass contemplation wall, all landscaped to create a mil/GPD/. memorial lawn and parade ground overlooking the nation’s capital. Architect James Ingo Freed, designed the Memorial, and other Washington D.C. landmarks, including the United States Holocaust Memorial Museum in Washington, D.C. Private donors raised $30 million to pay for the Memorial. The Memorial, within walking distance of the Pentagon Metro Station, is adjacent to Arlington National Cemetery and overlooks OTHER POINTS OF INTEREST OSD CORRIDOR EXHIBITS CAREER CIVIL SERVANTS (Located at 2A2-3) Recognizes significant 9/11 MEMORIAL QUILTS achievements of DoD career civilians (Located at 1A4–1E4) School children, community between 1789 and 2004. groups, 9/11 family members and civic organizations donated the handmade quilts on display.

AFRICAN AMERICANS IN CHAPLAINCY MINISTRY DEFENSE OF OUR NATION (Located at 5A6-6.5) Four large “stained glass” (Located at 2A6.5–C6.5) Dedicated to African displays highlight the history and legacy of the American men and women who struggled to Department of Defense Chaplaincy Ministry. overcome social and racial injustice to serve in the military and contribute to the defense of our nation from colonial times to the present day. Text and images complement two interactive displays that showcase Medal of Honor recipients and the achievements of General Officers and Senior Enlisted personnel. D-DAY/OVERLORD (Located at Corridor 10 Ramp between floors 2 50 ANZUS and 3) Thirty-four original paintings tell the story of (Located at 2A8-9) Incorporates historical the Normandy D-Day landings on June 6, 1944. information and imagery beginning with the arrival Donated in 1994 by the United Kingdom, to mark of “The Great White Fleet” in Australia and New the 50th anniversary of the invasion. 51 Zealand in 1908, covering the ANZUS treaty of 1952, and extending through current operations. Contains artifacts from the Smithsonian, the Australian War Memorial, and private collections. SIR WINSTON CHURCHILL BUST (Located at the Pentagon Concourse Corridor 10 Ramp) Gift of the British Ministry BUFFALO SOLDIER EXHIBIT of Defence in April 2015. Flanked by the (Located at 249/10) Highlights the history of D-Day/Overlord and World War II ramp African American Buffalo Soldiers. exhibits, the bust of Churchill is a symbol of the alliance between the United States and Great Britain. DEFENSE HUMANITARIAN KOREAN WAR 60TH PENTAGON BUILDING UNITED SERVICE RELIEF ANNIVERSARY HISTORY (Continued) commemorates ORGANIZATIONS (USO) (Located at 2A6-7) Department of Defense (Located at 1A5/6) Dedicated in June 2013, this exhibit the significant contributions by David. O. Cooke, (Located at 3A10.5 Escalator Bay) Highlights the humanitarian relief efforts from 1947 to the uses text, multimedia presentations, and artifacts to long-time “Mayor” of the Pentagon and ardent history of the USO and present day activities to present. Some highlights include the Berlin explore the history of one of the first major conflicts of advocate for Pentagon renovation. provide morale, welfare, and recreation services Airlift (1948 - 1949), Operation Frequent Wind the Cold War. to uniformed military personnel. Includes new (evacuation of U.S. and allied personnel from displays about the Wounded Warrior programs South Vietnam in 1975), Blizzard of 1977, eruption and artifacts from the Bob Hope collection. of Mount St. Helens (1980), and Hurricane Katrina DEFENSE POW/MIA (2005). LAST KNOWN VETERANS OF WWI ACCOUNTING AGENCY (Located at 2A3/4 Apex) Photographs of the last (Located at 3A6-7) Chronicles U.S. efforts to JCS EXHIBITS DWIGHT D. EISENHOWER: known veterans of World War I as of 2007. recover prisoners of war and soldiers missing in action from the 1940s through the early 1990s. OMAR N. BRADLEY SOLDIER AND STATESMAN Exhibits include an overview of the sciences and (Located at 1A4-5) Chronicles the story of the (Located at 2E8-8.5) Dedicated in June 1972, DNA used to recover and analyze remains and celebrated general’s military career and two-term this exhibit chronicles the distinguished military personal artifacts, graphic panels covering WWI presidency, with special emphasis on World War II DOUGLAS MACARTHUR career of General Omar N. Bradley, who served through Desert Storm eras, and two interactive and the Cold War. (Located at 3A4-5) Chronicles General Douglas as Army Chief of Staff (1948–1949), and then MacArthur’s military career. Highlights include kiosks that provide more detailed POW and MIA as first Chairman of the Joint Chiefs of Staff service as Army Chief of Staff (1930 – 1935) and information and statistics. (1949–1953). Supreme Commander of the Allied Powers in Japan after the Japanese surrender in September FACES OF THE FALLEN 1945. SECRETARIES OF DEFENSE (Located at 3A9/10 Apex) Portraits of those (Located at 3-E8-9) Original oil portraits of 52 who died in Afghanistan and Iraq from October former Secretaries of Defense, including CHAIRMEN OF THE JOINT 10, 2001 to November 11, 2004. This display is MILITARY WOMEN Robert M. Gates, the only Secretary to serve CHIEFS OF STAFF taken from a larger exhibit originally located at the (Located at 1A6-7) Chronicles the history of two successive Presidents from different (Located at 2E8.5-9) Portraits of past Women in Military Service for America Memorial; women in the military, from the Civil War to the political parties, and former Secretary Donald Chairmen of the Joint Chiefs of Staff. 53 at Arlington National Cemetery. war in Vietnam War . Two new displays recognize H. Rumsfeld, the only Secretary to serve twice the first female 4-star general and the ground- (1975-1977; 2001-2006). The portrait of former breaking achievements of other women leaders. Secretary of Defense James Mattis is the first HALL OF HEROES/ digital art portrait produced for this corridor. MEDAL OF HONOR (Located at 2D1040) One of the first permanent exhibits installed in the Pentagon, the Hall of DoD SPIRIT OF HOPE AWARD ARMY EXHIBITS Heroes is dedicated to over 3,500 recipients of PENTAGON BUILDING (Located at 5A5/6 Apex) Entertainer Bob Hope the Congressional Medal of Honor, the nation’s HISTORY inspired this award which is given for humanitarian ARMY FLAG AND STREAMERS most distinguished military decoration. There (Located at 3A9/10 Apex) Highlights changing service rendered to U.S. service men and women. (Located at 3E6 Staircase) Collection of Army are three different versions of this medal: Army, office work environment with artifacts from the flag and battle streamers. Sea Services, and Air Force. The Hall of Heroes 1940s and 1990s. Also showcases examples is currently used for special events, such as of old building infrastructure and more modern retirement, award, and promotion ceremonies. replacements. A plaque at the C-ring (continued on the next page) ARMY HISTORY MAJOR ARMY SOLDIERS AND SIGNERS NAVAL AVIATION (Located at 2E6-6 and 3E6-7) Original artwork, COMMAND FLAGS OF THE CONSTITUTION (Located at 4A6-6.5) Highlights from the artifacts and text highlighting the history of the (Located at 3A5-3C5) Flags highlight major U.S. (Located at 2A4–2E4) Highlights 23 veterans history of Naval aviation. Army, from 1776 to the present day. Army commands, including U.S. Army Europe, of the Revolutionary War who signed the U.S. Army Intelligence and Security Command, Constitution. U.S. Army Pacific, U.S. Army Training and Doctrine Command, U.S. Army Medical Command, and U.S. Army Forces Command.

NAVY/MARINE EXHIBITS NAVY AND MARINE CORPS HISTORY ARMY LEADERSHIP GEORGE C. MARSHALL CHIEF OF NAVAL OPERATIONS (Located at 4A6-6.5) Highlights from the history of (Located at 3D6.5) Highlights Command Sergeant (Located at 3A5-3E5) Dedicated in April 1976, (Located at 4A6–4E6) Portraits of former Chief Naval aviation and maritime heritage. Major and Sergeant Major of the Army. this display chronicles the distinguished career of Naval Officers, with ship and submarine models. General George C. Marshall, who served as Army Chief of Staff from (1939-1945). Marshall also served as Secretary of Defense from (1950-1951).

NAVY AND MARINE CORPS SEABEES (Located at 4A4–4E4) Scale models of Navy ships SPECIAL OPERATIONS (Located at 4E572) Dedicated to the Legacy and and submarines and a display highlighting the Valor of Navy and Marine Special Operations CHIEFS OF STAFF MISCELLANEOUS history of the Seabees. Forces. Includes artifacts, history and imagery OF THE ARMY ARMY DISPLAYS chronicling the evolution and exploits of Marine (Located at 2A4.5-C4.5) Highlight Army 54 (Located at 3A6-3E6) Portraits of former Army and Navy Special Operations units from World Chaplains , Homeland Defense, and the National Chiefs of Staff. War II to the present. Guard GREAT WHITE FLEET 55 (Located at 4E572) The Great White Fleet PRESIDENTS IN NAVAL display features a story line, graphics, and video SERVICE/5 STAR ADMIRALS associated with the 100th anniversary of the (Located at 4A5/6 Apex) Highlights former GEORGE C. MARSHALL sailing of President Theodore Roosevelt’s Great Presidents who served in the Navy (John F. ALCOVE SECRETARIES OF THE ARMY White Fleet and chronicles America’s first major Kennedy, Lyndon B. Johnson, Richard M. (Located at 3E6) “The American Soldier” award (Located at 3E6) Portraits of former Secretaries of step onto the world stage as a maritime power. Nixon, Gerald R. Ford, James E. Carter Jr., recognizes soldiers who have demonstrated the Army, and Army flags. and George H.W. Bush) and 5-Star Admirals bravery, self-sacrifice, and selflessness throughout (William D. Leahy, Ernest J. King, Chester W. history. MARINE CORPS Nimitz, and William F. Halsey, Jr.). COMMANDANTS (Located at 4A7–4E7) Portraits of former Marine Corps Commandants, from the Continental Marines of 1775 to the present day. SECRETARIES OF THE NAVY SECRETARIES OF THE AIR (Located at 4E6-7) Portraits of former Secretaries FORCE AND AIR FORCE of the Navy. CHIEFS OF STAFF (Located at 4E8-9 in the Arnold Corridor) Portraits of former Secretaries and Chiefs of Staff of the Air Force.

AIR FORCE EXHIBITS OUTSTANDING AIRMEN AIR FORCE ART (Located at 4B-C9) Outstanding Air Force enlisted (Located at 4A8-9, 5A8-9, 5A8-E8, 4A9-E9 and personnel. 5/6 Apex) Works from the Air Force Art Collection highlight the diverse capabilities of the Air Force.

AIR FORCE MODEL CASE COAST GUARD EXHIBITS 56 (Located at 4A8.5) History of powered flight, from the Wright Brothers to the F-35 Joint Strike 57 Fighter. U.S. COAST GUARD ART HERITAGE OF SERVICE (Located at 4A6-7) Includes exhibits and paintings that highlight the history of the United States Coast Guard.

AIR FORCE PIONEERS (Located at 4A8-4E8) Highlights the careers of innovative leaders who shaped the modern Air Force, including General Henry “Hap” Arnold, Frank Andrews, General William “Billy” Mitchell, and General Bernard “Bennie Schriever. APPENDIX A GENERAL POINTS OF CONTACT AT THE PENTAGON

DoD Operator...... 703-545-6700 Library (in the PLC2)...... 703-695-1992 Emergency...... 703-697-5555 (the online “Ask a Librarian” service can be accessed at www.whs.mil/Library (24 hours/7 days a week) or 911 from a landline and is monitored from 7:30 am-4:00pm Monday through Friday.) ÀÀPentagon Force Protection Agency Office of the Pentagon Fire Marshal...... 703-695-3300 ÀÀPentagon Operations Center Office Supply Store...... 703-697-1587 ÀÀHealth Parking Management Office (WHS FSD) (normal duty hours parking only)...... 703-697-6251 ÀÀFire Parking Control Pentagon Force Protection Agency ÀÀPolice Pentagon Operations Center PFPA can also be reached by dialing 911 from a landline inside (after-duty-hours parking)...... 703-697-1001 the Pentagon. You will be connected with the Pentagon Force Pentagon Building Management Office...... 703-697-7351 Protection Agency Pentagon Operations Center who can connect Pentagon Force Protection Agency (non-emergency) you to local emergency services. Pentagon Operations Center ...... 703-697-1001 OTHER POINTS OF CONTACT Pentagon Tours...... 703-697-1776 People with Disabilities Program...... 571-256-4504 9/11 Memorial (e.g., Wreath Laying Ceremonies)...... 703-697-7351 Records Management ...... Pentagon Athletic Center...... 703-614-9998 https://www.archives.gov/records-mgmt/agency/departments/defense.html Auditorium Reservations...... 703-697-1699 58 https://pntauditsched.army.mil/Default.aspx Scooter Program (mobility impairment)...... 703-693-3683 Pass Office (Pentagon Access Control Office)...... 703-695-5923 Security Hotline...... 703-697-1001 Benefits and Work-Life Division (BWD)...... 703-659-6493 Security Review 59 (DoD pre-publication/export control review) ...... 703-614-5001 BWD SharePoint….. https://whs.sp.pentagon.mil/HRD/Benefits/SitePages/ Home.aspx Shuttle Bus...... 571-372-7124 Employee Benefits...... [email protected] Mass Transportation Benefit Program (MTBP)...... 571-256-0962 WorkLife Programs...... [email protected] (Shuttle Bus Office personnel are currently teleworking. Please leave a message or email the staff at mailto:whs.pentagon.fsd.mbx.dod-shuttle-bus@ Buildings Operations Control Center...... 703-614-1597 mail.mil) Conference Center...... 703-697-9263 Standards of Conduct Office...... 703-695-3422 DiLorenzo TRICARE Health Clinic...... 703-692-8810 (SOCO Office personnel are partially on telework. The best way to reach Human Resources, Labor & Employee Relations...... 703-695-5923 SOCO is via email at mailto: [email protected] ) Inspector General Hotline (fraud, waste, and abuse)...... 800-424 9098 Stress Management Team ...... 703-692-8810 www.DoDig.mil/hotline Travel—Defense Travel Management Office ……………...... 571-372-7575 APPENDIX B DOD COMPONENTS AT THE PENTAGON

ÀÀFor telephone numbers within each of these organizations, please inquire at the main Pentagon switchboard number: 703-545-6700. ÀÀOffice of the Secretary of Defense (OSD) ÀÀOffice of the Chief Management Officer (OCMO) ÀÀDepartment of the Army (DA) ÀÀDepartment of the Navy (DoN) (including the U.S. Marine Corps) ÀÀDepartment of the Air Force (DAF) (including the U.S. Space Force) ÀÀJoint Chiefs of Staff (JCS) ÀÀDefense Health Agency/TRICARE ÀÀNational Guard Bureau (NGB) ÀÀDefense Finance and Accounting Service DFAS ÀÀDefense Security Cooperation Agency DSCA 60 ÀÀDefense Information Systems Agency (DISA) 61 ÀÀDefense Intelligence Agency (DIA) ÀÀDefense Logistics Agency (DLA) ÀÀNational Geospatial-Intelligence Agency (NGA)) ÀÀPentagon Force Protection Agency (PFPA) ÀÀDefense Media Activity (DMA) ÀÀWashington Headquarters Services (WHS) APPENDIX C IN AND AROUND THE PENTAGON THE NATIONAL CAPITAL REGION (NCR) The Pentagon is located in Arlington, Virginia and is bordered by Washington, DC and the state of Maryland. Washington, DC, the Nation’s Capital and home to the White House , the Capital, the Supreme Court, and the Washington Monument is a short Metro ride from the Pentagon. The District of Columbia and the rest of the National Capital Region is rich with American history, iconic monuments and museums, cultural events, performing arts venues, and fine dining. Regional military installations include (in alphabetical order): ÀÀ Joint Base Andrews , MD ÀÀ Joint Base Anacostia-Bolling, Washington, DC ÀÀ Fort Belvoir , VA (U.S. Army) ÀÀ Fort McNair, Washington, DC (U.S. Army) ÀÀ Fort Meade, MD (U.S. Army) ÀÀ Joint Base Myer-Henderson Hall, Arlington, VA ÀÀ Marine Barracks, Washington, DC ÀÀ Marine Corps Base, Quantico, VA 62 ÀÀ Walter Reed National Military Medical Center, MD 63

2021 ORIENTATION AND GUIDE This guide should not be construed as providing legal advice. Readers are strongly encouraged to consult with the appropriate office on specific matters addressed generally herein. Please see the General Points of Contact section of this book for contact information. A comprehensive list of DoD acronyms can be found in Joint Publication 1-02, DOD Dictionary of Military and Associated Terms. The appearance of hyperlinks does not constitute endorsement by the Department of Defense (DoD) of the linked websites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, DoD does not exercise any editorial control over the information you may find at these locations. Such links are provided consistent with the stated purpose of those DoD Websites. This handbook is a snapshot in time. It contains information that is current at publication. As conditions change, the information may be updated.

WELCOME TO THE PENTAGON 2021 - 2021 DOD TRANSITION

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