travel experience counselor ii

Traveler Experience

The face of CWT around the world

Contribute to CWT's success

Our travel counselors and those who support them are the face of CWT around the world. They are the foundation of our business model and the service we deliver to our clients. Individually and collectively, they delight travelers and travel arrangers, building commercial value and strengthening the CWT brand.

Travel counselors work with their clients to build smart itineraries for travelers, delivering informed and insightful recommendations, and a consistent and efficient booking experience - as well as service and value that continually exceed our clients’ expectations. Travel counselors and traveler experience support teams allow us to fulfill our commitments to clients, shareowners and suppliers, thus contributing to the overall success of CWT.

Why TX at CWT?

We give travelers the best options for how they connect.

Our business travel agents take a consultative – and caring – approach to travel booking services, adding value and solving problems with the assistance of technology that helps us create a seamless experience for our travelers across all booking channels.

We offer personalized content to drive revenue

We go beyond simply making reservations and offering a consumer-grade experience. At CWT, we deliver personalized travel booking services that always give our travelers the best possible options - satisfying their needs and enhancing their satisfaction, to generate value for our customers while contributing to CWT’s overall profitability.

We work together as one global team

Our quality assurance processes and global customer service culture enable us to attract and retain top talent worldwide, so we can delight travelers anytime and anywhere – ensuring we continually meet our clients’ evolving needs with the flexibility they expect.

Find your fit

Integrity, leadership, caring and passion really are at the heart of everything we do at CWT. If these core values are as important to you as they are to us, you could be exactly what we’re looking for – and we think we could be a great fit for you, too.

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Travel Experience Counselor II

at Carlson Waginlit Travel in ID, United States

Job Description

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience.

*Be at the heart of our business *

As a travel counselor, you will provide outstanding customer service to corporate travelers before, during and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the?Traveler Experience?organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a day-to-day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges and complex fares
• Make changes or solve any issues that might occur during or before the travel
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

*Sound exciting? Welcome to a culture of caring *

Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here – which explains the long careers of so many of our colleagues.

Speaking of longevity, CWT has been in the travel industry for 150 years (and counting). We’re proud of our history and even more excited about where we’re going next: the corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting, and more innovative than ever before.

*Let’s grow together *

The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

*The experience and attributes we’re looking for in new team members include: *

• 2 or more years’ experience working as a Travel Consultant (or 5 years in other customer service industry)
• Advanced knowledge of GDS (Sabre or Amadeus)
• A genuine passion for high-quality customer service – we care about our customers and it’s important to us that you do too
• Good verbal and written communication skills
• Strong teamworking skills
• A positive, “can do” attitude
• Willingness to learn and grow!

Job: Travel Counselor

Organization: TX_Operations_All Countries (Non- GSC )

Title: Travel Experience Counselor II

Location: ID-ID-South Jakarta

Requisition ID: 220001FH

The link to this job was copied to your clipboard.

Job Posting: JC224571259

Posted On: Sep 24, 2022

Updated On: May 28, 2023

Greek American Experience

Global hellenic culture.

Off the Beaten Trail: the Moscow Metro

References:

• ( http://www.boredpanda.com/moscow-metro-station-architecture-russia-bright-future-david-burdeny/ )

https://goo.gl/photos/TWKc599ai6SunNSu7 – photo album

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