travel trolley iata number

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What Is an IATA Number & Why Do Travel Agents Need One?

The Modern Travel Agency

Fora travel.

https://www.foratravel.com/the-journal/iata-number

For decades, travel agencies have used an IATA number to prove their legitimacy and facilitate various types of bookings around the world. But what exactly is the relationship between an IATA number and travel advisors? Below, we break down everything you need to know, including how to obtain access to an IATA number if you’re learning how to become a travel agent .

First, what does IATA stand for?

As a prospective travel agent (a.k.a. travel advisor), you might assume IATA translates to something along the lines of the “International Association of Travel Agencies.” But the acronym actually stands for International Air Transport Association. 

What’s an IATA number then? What’s it used for?

In short, an IATA number is a unique identification number used by travel agents and agencies that proves legitimacy as a business, and essentially makes it possible for them to earn money by booking travel.

There are variations, but most IATA numbers are made up of a unique, seven-digit combination. Originally, these numbers were exclusively used to verify air ticket distributors. This allowed early travel agencies to sell tickets on behalf of airlines. 

Over time, IATA numbers’ use grew. As hotel chains and other suppliers began expanding and adopting global distribution systems (GDS) to streamline bookings, it made more sense to use an existing identifier that was already strongly associated with the travel industry than to create an entirely new ID. Thus, the IATA number was adopted as the global standard for recognizing who booked what. 

In other words, the use of IATA numbers has facilitated standardization within the travel industry, enabling smoother transactions and better tracking of bookings across different platforms and systems. It’s used widely within the travel industry for various purposes, including booking and ticketing, to identify travel agencies in transactions, and to enable agencies to work with airlines and other travel service providers. It's an important part of the infrastructure that supports global air travel and the wider travel industry.

IATA numbers ensure legitimacy

There’s a lengthy verification process to obtain an IATA number. This process ensures that a hotel can trust that a travel agent booking is legitimate.

IATA numbers are not the same as IATA codes

If this is your first foray into the travel industry, you may be more familiar with IATA’s work than you realize. IATA codes — those three-letter tags attached to nearly every airport in the world, like LAX for Los Angeles International Airport or LGA for LaGuardia Airport in NYC — have long been the global standard for airport identification. 

Nevertheless, while IATA codes and IATA numbers are issued by the same organization, they have different uses.

Who uses an IATA number? Do you need one for your travel business?

Many jobs in the travel industry are associated with IATA numbers, as are tour operators, consolidators (including online travel agencies ), airlines, freight companies, hotels, rental car agencies and other travel industry suppliers. 

If you are a travel advisor, it’s best practice to have an IATA number to make bookings for clients. Again, the ID is part of the legal framework for proper legitimacy, tracking and payments. If you opt to work with a host agency like Fora, an IATA number will be provided to you.

Ultimately, having an IATA number is critical to be successful in the industry. Nearly all hotel groups, cruise lines, rental car companies and many other industry suppliers require an IATA number to disperse commission. 

When did travel agents start using IATA numbers?

The widespread adoption of IATA numbers as a standard, global system by travel agencies began in the late 1950s, just as the travel industry was experiencing rapid growth. 

However, the relationship between IATA and travel agencies goes back a little further. When the airline industry was taking off in the 1920s, it used travel agencies as intermediaries between travelers and the airlines, mostly to distribute tickets. This system worked, but it lacked standardization and required an airline to vet a travel agency repeatedly to ensure smooth financial transactions. 

When IATA launched in 1945, the organization quickly filled a needed role to act as a middleman between the airlines and travel agencies. Critically, airlines no longer needed to constantly reevaluate a given agency if it was IATA accredited. Since then, IATA accreditation has remained the golden standard for airlines — and now other travel companies — to determine if a travel agency is a reliable partner.

Can an independent travel agent / advisor use a host agency’s IATA number?

Absolutely. In fact, this is generally one of the most attractive prospects for working with a travel agent host agency. Obtaining an IATA number as an individual agent is fairly difficult and time-consuming. But working with an accredited host agency is generally the preferred path because your host agency covers the legal framework behind getting an IATA number. This means that as a travel advisor, you can focus more on the core projects related to your role (planning and booking travel).

When you sign up to become a Fora Advisor , you’ll get access to our IATA number so that you can make travel bookings. 

4 benefits of having an IATA number

Here’s a recap of the benefits of having an IATA number.

1. Proves an agency’s qualifications & credibility

First and perhaps most importantly, an IATA number guarantees that a travel agency has been evaluated as a reliable partner for industry suppliers. Without this ID, suppliers — including hotels, cruises and so on — have zero reason to recognize a travel agency’s bookings and are not bound to offer a commission for the agency’s services.

2. Allows an agency to access global booking systems

Beyond establishing an agency’s credibility, an IATA number also grants access to global distribution systems (hotel reservation platforms). If your agency lacks an IATA number, you won’t be able to access these systems to make bookings for clients. 

At Fora, you’ll be able to see all of these rates directly in our booking platform . 

3. Ensures easy dispersal of commissions

Like any form of ID, an IATA number makes the process of paying commissions much smoother. It tells a supplier exactly whom should be paid for making a reservation. 

(P.S. If you’re curious about how travel agent commissions work, check out our guide.)

4. Proves industry regulator compliance

There’s a lot of legal work that goes into obtaining and keeping an IATA number. IATA numbers can be stripped from agencies that work outside of the confines of internationally recognized policies (this ensures the ability to protect a client’s data or secure financial transactions). Working with a host agency that has one means that you’re aligned with an organization that abides by industry protocol.

Of course, each host agency has its own policies, pros and cons, so there is more to consider beyond IATA accreditation.

Become a Fora Advisor and access our IATA number

Ready to start selling travel with an IATA number-wielding host travel agency? Apply to become a Fora Advisor today. 

More IATA number FAQs

Have more questions about IATA numbers and travel agencies? Here are a few FAQ answers.

Recap: do you absolutely need an IATA number to be a travel agent?

To truly maximize your travel business, it is indeed important to have access to an IATA number — whether as an individual agent or through a partnership with a host agency. Otherwise, your travel business will largely be limited to planning itineraries (without bookings). That’s a huge disadvantage, as potential clients will likely seek out travel agents who can plan and book their trips. 

How do you get your own IATA number?

When you work with a host agency, you will have access to their IATA number. This is the path that most independent travel advisors take. At Fora, we provide you with access to our IATA number. 

If you want your own IATA number, you’ll have to apply and prove financial stability, professional competence and the ability to adhere to industry standards. It’s worth noting that it is a very time-intensive process and most independent travel advisors do not take this route.

Are there alternatives to IATA numbers / accreditation?

Technically, yes. But in practice, not really. While other systems exist, they tend to be regional or less widely recognized. Whether you’re looking to book global or domestic travel only, having an IATA number is ideal.

Are there any potential challenges to obtaining an IATA number?

As an independent travel advisor, not particularly. It basically comes down to whether you’re able to find a viable host agency to work with, such as Fora.

As a host agency, it is a time-intensive and paperwork-heavy process. Host agencies apply, and have to prove legitimacy. Potential challenges include financial instability, a lack of operational infrastructure, an inability to comply with industry standards or a failed background check at the agency management level.

Additional resources about becoming a travel advisor

Hear a few of the reasons to become a Fora Advisor from our travel advisors. Or, check out the guides below for more travel advisor resources:

5 Types of Bookings You Can Make as a Fora Advisor (That Aren’t Hotels!)  

Debunking 3 Myths about Becoming a Travel Advisor  

Why Group Bookings Are Great: Tips from an Expert  

How to Become a Cruise Travel Agent (It's Easier Than You Think)  

How Do Travel Agents Get Clients? Fora's Top 5 Tips  

Is Being a Travel Agent Worth It? Fora Discusses the Pros & Cons  

What Does It Take to Become a Travel Agent?  

ABOUT THE AUTHOR

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IATA Numbers and Codes Explained

• 7 Jul, 2023
• No comments Share

Overseeing the entire aviation industry isn’t a piece of cake. The International Air Transport Association (IATA) is the entity that’s been carrying this burden for decades. It relentlessly develops regulations, sets up procedures, creates digital tools – in short, it does everything to make international air transport safe and efficient. Read our detailed IATA explainer or watch the video below if you’re not really familiar with what IATA is.

Here’s a cool video overview of IATA basics

To make the whole system run like clockwork, IATA had to come up with diverse numbers and codes – to register and categorize all of its components. As we mention in the video, IATA loves all this coding stuff. And in this post, we’ll dive deeper into this intricate cryptography and try to decipher it. We’ll talk about IATA numbers and what they mean to travel agents and also explore the main codes that standardize the aviation industry.

Types of IATA numbers and codes

IATA numbers: verification for air ticket distributors

An IATA number (officially called the IATA Numeric Code ) is basically a unique seven-digit code assigned to IATA-certified travel agencies that want to distribute air tickets and/or gain industry recognition. In addition, airlines’ own points of sale or sales offices also have an IATA number as an identifier of the location that issues flight tickets. IATA acts as the mediator between airlines and travel agents, overseeing the cash streams and protecting the airlines’ interests. So if you, as a travel agent , want to be a full member of this club, you’ll have to undergo a verification process.

Why do travel agencies need IATA numbers?

To start with, there are two main types of IATA accreditation : full and partial. Both grant certified agents worldwide recognition as trustworthy and financially viable partners, allowing them to join the global industry community. However, the full IATA accreditation package also allows travel businesses to issue tickets on behalf of airlines and process transactions via the Billing and Settlement Plan (BSP) – and that’s the main reason travel agencies apply for this IATA license. If you want to sell flights but for some reason you can’t or don’t want to go through a complete verification process, you still have options . Most likely, you’ll have to partner with a mediator that has the right to issue those air tickets (such as a consolidator or a hosting agency ) and use its credentials.

Travel Tech Expert answers questions about IATA certification.

Types of IATA accreditation programs

So what are your options if you’re a travel business considering getting an IATA number? Full IATA accreditation . The complete IATA certification package is available for non-US-based travel agencies. It allows you to sell air tickets, gives access to IATA payment solutions, includes a PCI certification to enhance trust, and boosts your credibility as a professional. Travel industry designator services (TIDS) . TIDS is the partial accreditation program we mentioned above. The IATA/TIDS Code facilitates the identification of travel businesses and enables reservations to be recognized by travel suppliers such as airlines, cruise lines, hotels, car rental companies, and railways . You can apply for TIDS free of charge if your business is located outside of the US and you don’t issue air tickets but want to certify your professional status on a global scale. IATAN accreditation . IATAN (International Airlines Travel Agent Network) is IATA’s subdivision that provides certification products to US-based travel professionals. Go with the full IATAN accreditation if you’re located in the US, have over two years of experience, and want to sell flights. IATAN Non-ticketing accreditation . Similar to TIDS, this option doesn’t allow you to issue air tickets but gives access to airlines’ inventories and grants industry recognition.

How to get an IATA number?

Obviously, the amount of effort to exert, the fees to be paid, and the paperwork to submit will vary depending on the accreditation type you plan to get.

IATA accreditation overview

To give you an idea of the requirements, here are the key application steps for the full IATA package:

• register at the IATA Customer Portal;
• select one of the three available certification levels (GoLite, GoStandard, or GoGlobal) and request your accreditation;
• fill out and submit an application form;
• submit additional documentation (proof of general business operations, proof of your qualifications, confirmation of prior travel agent experience, and proof of financial viability);
• pay the application fees and accreditation fees once you receive the invoice from IATA;
• provide financial security if required; and
• wait for confirmation (the review process might take a few weeks).

Note that for IATAN accreditation, you’ll be required to present the ARC Agency Code Number (read more about ARC accreditation in our dedicated post). If you plan to apply for TIDS or IATAN Non-ticketing certifications, the requirements are less strict and the whole process is a lot easier. To get a plain, detailed guide on how to obtain each of the certification options, we recommend you check out our comprehensive overview of IATA accreditation . You can also visit the IATA’s official Travel Agency Program webpage or the IATAN site if you still have questions left. And if you're interested in other travel agency accreditation options (e.g., CLIA or TRUE), we got them described in a separate post. Those were IATA numbers that probably matter most to most travel agents. However, IATA has more code types. Let’s have a look at what they are.

IATA’s codes: main industry identifiers

Standardization – or development and implementation of protocols, policies, processes, and, well, standards that ensure consistency and enable interoperability between parties within the industry – is one of IATA’s key areas of responsibility. And that’s why it devised multiple code systems – to standardize the identification of locations, companies, equipment, etc., optimizing flight operations and information exchange. Here are the main aviation industry code systems.

Airline codes

IATA assigns a unique two-character code ( Airline Designator Code) to all airlines – even the ones that aren’t IATA members. It consists of 2 letters or a letter and a digit. For example, AA stands for American Airlines, KL for KLM, 7S for Ryan Air, etc. These codes are used to identify an airline in a wide variety of commercial scenarios: reservations, schedules, timetables, telecommunications, ticketing, cargo documentation, legal, tariffs, etc.

Airline codes are the first two characters of the flight number. Source: online departure information of the Boston Airport

Note that IATA’s 2-character codes are different from ICAO’s 3-character codes. ICAO, or International Civil Aviation Organization, also assigns airline designators, but those serve mainly for operational purposes like identification of aircraft in flight. For example, Delta Airlines has the DL designator from IATA and DAL designator from ICAO.

Airport codes and other location identifiers

IATA’s location identifiers are 3-letter codes assigned to airports that have commercial activity. These codes can also be given to bus stations, heliports, rail stations, and ferry terminals if they are involved in intermodal airline travel. In many cases, the airport code is created from the city name, like ATL for Atlanta, IST for Istanbul, or MEX for Mexico City, so it’s easily recognizable. If a city is served by more than one airport, IATA’s location codes are also assigned to such metropolitan areas. For example, the New York City region has the NYC code, which is different from the ones of the surrounding airports, i.e., John F. Kennedy International Airport (JFK), Newark Liberty International Airport (EWR), and LaGuardia Airport (LGA). Other examples of such metropolitan areas are London (LON), Tokyo (TYO), Paris (PAR), and so on. These metropolitan area codes are widely used by online booking engines of airlines, OTAs , and other distributors as they greatly facilitate the flight search in or out of the entire region.

Expedia flight search via metropolitan area identifiers

Interesting facts: As of today, IATA administers over 11,000 location identifiers worldwide. Some airport codes might sound really funny or weird. For example, the code for Pocos De Caldas Airport in Brazil is POO and the code for Sembach Airport in Germany is SEX.

Accounting and prefix codes

Airline accounting and prefix codes are 3-digit numbers that are essential for various accounting activities. They identify airlines in all passenger and cargo traffic documents, transactions, etc. Passengers can see the accounting code on the ticket and sometimes on the boarding pass as the first three digits of the 13-digit ticket number. Note that the ticket number is not the same as the PNR (Passenger Name Record) number that’s created when the flight is booked but before the ticket is issued.

The sample e-ticket number where 176 is the accounting/prefix code for the Emirates airline

The difference between the accounting code and the prefix code is that the former relates to passenger operations and the latter is about cargo transportation. For example, the commuter Boutique Air has the accounting code 184, while the prefix code of the cargo carrier Atlas Air is 369. One airline can apply for both codes if its operations involve both passenger and cargo service. For example, American Airlines has 001 as both accounting and prefix code, Air Canada has 014, Aeromexico has 139, etc.

Baggage tag issuer code (BTIC)

Baggage tag issuer codes identify each piece of checked luggage through all baggage handling processes. The BTIC is a part of the so-called license plate code . The license plate is basically the ten-digit numeric code on a bag tag that’s printed both in the barcode form and in human-readable form. It’s issued by the airline (or handling agent) at check-in to track luggage throughout the complete journey. Interesting fact: Baggage handling practices have optimized a lot over the years, and as of 2023, there are only 6 reported cases of lost luggage per 1,000 checked bags.

Other IATA codes

If you are a true code lover, you're gonna be so excited because we've got more of them for you. But those are the ones you won’t see on the boarding pass or the airport flight information display . They're service-type codes that are only used in the back office of airlines and airports. Here are some of them. Aircraft Type Designators are 3-character codes distinguishing between aircraft types and variants that have differences from an airline commercial perspective. They are used for airline timetables and computer reservation systems . For example, 744 stands for Boeing 747-400, 388 for Airbus A380-800, and D3F for Douglas DC-3. Meal Codes identify the types of meals served on board that are especially important to provide the right food to passengers with specific dietary requirements. Some examples are a diabetic meal (DBML), a gluten-free meal (GFML), a non-lactose meal (NLML), or a baby meal (BBML). Geographic and currency codes can be found in the City Code Directory (CCD) which is a list of city, airport, country, province, state, and territory names and codes. It also contains a list of currency codes and IATA Tariff Conference areas. This information is used for computing tariffs, creating mileage distances, and calculating fares and rates. There are also Traffic Restriction Codes, Service Type Codes, Coordinator Reason Codes, etc.

Useful links for further research

If you want to dive even deeper into this coding topic, we've got a few more resources for you to explore. You can download the complete Airline Designator Codes and Location Identifiers database from IATA’s website as it’s the official industry source. You can also use a free IATA online search tool to find airline and airport codes. Here’s a list of IATA airline members with corresponding designator and accounting codes. If you want to apply for a code, check out the requirements for obtaining an airline designator code , an accounting and/or prefix code , a location code , and BTIC .

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Poor customer should be their real name

Rip off should be their real name. This company sells you a cheap ticket with horrible schedules or with crappy flight I:e short connections etc. When you find out they charge extra. So basically lack of professionalism with intention to rip you off.

Date of experience : 25 January 2024

Reply from Travel Trolley

Dear Manoj, We are truly sorry for the inconvenience you have encountered. We assure you that our goal is to provide affordable, convenient, and satisfactory travel experiences for our customers, not to cause them distress. Travel Trolley is an online website where all possible flight options are displayed with their relevant fares. Our valued customers are free to choose from the available options. Once a flight option is selected, tickets are generated automatically without any manual intervention. For any post-sales queries or concerns, our dedicated team is available to assist passengers following the guidelines of the airline. We would like to mention that the services at the airport, as well as the in-flight services provided by the airlines, are beyond our supervision and purview. We request you to share the booking details with us. We assure you assistance or clarification. We value you as a customer and your satisfaction is our priority. Kind Regards , Travel Trolley

Spencer was an amazing person

Spencer was an amazing person. My query was solved with in few minutes. I highly recommend travel trolley for air tickets booking.

Date of experience : 22 April 2024

Dear Ejaz, Thank you for your positive feedback! We're glad to hear that Spencer was able to assist you efficiently and quickly. We aim to always provide excellent service to our customers and it's great to hear that you recommend Travel Trolley for air ticket bookings. We look forward to serving you again in the future. Kind Regards, Travel Trolley

Terrible service

Terrible service Took money Then paid again Now trying to get refund Disgusting behaviour I will never use these scammers Tell everyone not to bother You will be disappointed

Date of experience : 19 April 2024

Dear Rashpal, Thank you for sharing the booking details with us. Our records show that we haven't received any cancellation requests for your booking from the registered email ID. If there are any unanswered emails sent to us from the registered email ID, please contact us immediately. We are here to help. Kind Regards , Travel Trolley

Kunal was very nice

Kunal was very nice, helpful, professional and knowledgeable. He resolved my query in a timely manner.

Date of experience : 23 April 2024

Dear Our Valued Customer, Thank you for your kind words and positive review. We're elated to hear that Kunal provided excellent service and was able to assist you efficiently. It's always our goal to resolve any issues as quickly as we can, and it's wonderful to know we've met that standard in your case. Your satisfaction is our top priority, and your feedback about Kunal's service is a great encouragement for us to continue improving our customer service. Please don't hesitate to reach out if you have any more queries or need further assistance. Regards, Travel Trolley

They just dont like paying you back!!!

Booked a ticket for my grandma who could no longer travel. Requested Travel trolley to cancel the ticket well in advance and agreed to the cancellation charges (which in itself are ridiculous). Despite numerous Email and phone calls I have still not received the refund. Most likely due to incompetency than anything. If you do decide to help then my invoice number is 4942403. Edit: they refunded me Eventually. It needed my confirmation which I already gave twice on email but I guess they may have missed it. All's well that ends well.

Date of experience : 05 July 2023

Dear Raheeb, Thank you for sharing the booking reference. Travel Trolley requests that you respond to the last email received on the registered email ID. We assure you that you will receive any due amount from our side, if applicable. Kind Regards, Travel Trolley

Cancelled booking for no reason

Made a booking and it was cancelled for no reason. All prices ended up going higher so I had to pay more for my flight. Customer service was helpful so not blaming them, but really bad from the company to advertise tickets and then tell you they are not available. Really, really unacceptable.

Dear Karim, Thank you for sharing your experience with us. As we are unable to locate your booking with the details provided, we kindly request you share the relevant details. This will allow us to look into the concern. We assure you of our best attention at all times. Regards, Travel Trolley

The initial email i received to confirm…

The initial email i received to confirm my booking did not have the e-ticket or invoice so called up to request it. I did not have to wait long at all to be answered and found Kunal to be helpful, he solved my issue there and then. Will seek to increase the overall experience after my trip experience.

Date of experience : 05 April 2024

Dear Customer, Thank you for taking the time to share your experience. We're sorry for the initial inconvenience you faced with the e-ticket and invoice. However, we're glad that Kunal was able to promptly assist you and resolve your issue. Your feedback is valuable to us and helps us strive towards improving our customer service. We're looking forward to hearing about your trip experience. We hope to exceed your expectations and provide you an overall amazing experience. Best Wishes, Trolley Trolley

I got scammed paid £27 for travel…

I got scammed paid £27 for travel insurance cover me for 12 hours only avoid

Date of experience : 24 April 2024

email update

had query about my email update kunal has helped me with that thank u so much

Date of experience : 21 April 2024

Dear Muskaan, Your positive comments will be shared with him, which will surely make his day. We always strive to provide excellent customer service and we're happy to hear that we hit the mark for you. Thank you for choosing us! Regards, Travel Trolley

Spencer was amazing

Spencer was amazing, friendly and had a look at great options for me to fly to goa india. Was able to book direct flights for the first time. Will recommend in the future

Date of experience : 09 April 2024

Dear Mr. Shane , Thank you so much for your kind words and for taking the time to share your positive experience with Spencer. It's delightful to hear that he was able to provide you with friendly service and find the best flight options for your trip to Goa. It's even more exciting that you were able to book direct flights for the first time. We appreciate your recommendation and look forward to assisting you with your future travel plans. Have a nice flight ! Kind Regards, Travel Trolley

E tickets are issued quickly…

I have used Travel Trolley several times to book tickets online as their website is easy to use and prices are very competitive with other sites. Travel Trolley always keep you updated if there are any changes. Hopefully my current booked trip will go as smoothly as all previous trips.

Date of experience : 27 February 2024

Dear Hassan, We are absolutely delighted to hear of your positive experiences with Travel Trolley! It's always our goal to provide an effortless booking experience and stay competitive in our pricing. We truly appreciate your words and your trust in our service. Rest assured, we will continue to keep you updated with any changes for your upcoming trip. We look forward to providing you with the same smooth experience you've come to expect from us. Regards, Travel Trolley

Travel Trolley

I have used Travel Trolley several times like Feb 2024 this week March 2024 but I made a mistake this week on tickets this week but was charged £300 to cancel has a loyal customer this is wrong.

Date of experience : 28 March 2024

Dear Customer, Thank you for sharing your feedback with us. We're sorry to hear about your recent experience with the cancellation charges. As a valued and loyal customer, we ensure every step taken is to maximize your satisfaction. Our cancellation charges are in accordance to the terms and conditions agreed upon during the ticket purchase. We're grateful for your loyalty and patience, and rest assured we're committed to improving your experience with Travel Trolley. Best Regards, Customer Service Team, Travel Trolley.

I had the wrong details on my ticket…

I had the wrong details on my ticket picked up when I checked in. I called TT who advised I only had 3 hrs prior to flight to make changes even though I called within this timeframe. I was told the flight was fully booked and I couldn't book another flight on that plane, even though one of the seats were mine. I was quoted £200+ for a later flight, even though online it was £141.00. The customer service was poor and I am sure more could have been done to resolve the problem apart from offering to purchase another overpriced ticket as I was only travelling from Manchester to Heathrow. Travelling is very stressful and I found the response rather cold and unhelpful.

Date of experience : 08 April 2024

Dear Lavern , We are disheartened to hear of your feedback and we regret that we could not meet your expectations. Our records indicate that you requested a specific change to your booking a few hours before the scheduled departure. Unfortunately, the requested change was not permissible at that time. As a travel agency, we are obliged to adhere to the airline's policy. Regarding the price difference you witnessed, the fare difference fructifies rapidly due to demand and availability. We appreciate your understanding on the same. Once again, we apologies for the inconvenience you faced and please don't hesitate to reach out if you have any further issues or concerns. Kind Regards, Travel Trolley

Recently booked online return…

Recently booked online return Manchester- Beijing. Website offered good price, easy to use and received confirmation/ eticket within suggested time frame. Recommend it. Also Kunal was friendly and helpful dealing with my later on query over the phone.

Date of experience : 02 March 2024

Dear Customer , Thank you for taking the time to share your positive experience. We are thrilled to hear that you found the booking process seamless and our prices competitive. We also appreciate your kind words about Kunal. We look forward to serving you again in the future! Kind Regards, Travel Trolley

FORGET THE REST!

We have booked with Travel Trolley previously and we were confident the service would be as good this time. It didn’t disappoint. We booked with ease. Our flights were available to see on the airline site really quickly, enabling us to manage our booking. Don’t book through anyone else. Great deal. Great Service!

Date of experience : 17 March 2024

Dear Valued Customer, Thank you for choosing Travel Trolley and for your positive review. We're thrilled to hear our service lived up to your expectations once again. Your satisfaction and confidence in our service mean a lot to us and we're grateful you took the time to share your experience. Thank you for your strong recommendation, we look forward to serving you again soon. Best Regards, Travel Trolley Team

Trusted website to book flight tickets

Today, It was my first experience booking a Vadodara (BDQ) flight from Travel Trolley and it was absolutely delightful. The process was clear and easy, concise and quick. Beyond this the customer service is also quick and of exceptional quality, and they send my E-ticket within no time. Definitely I will recommend to my friends and family to come here for all future bookings.

Date of experience : 13 March 2024

Dear Pravin, Thank you for taking the time to share your first experience with us. We're thrilled to hear that you found our booking process enjoyable and straightforward. It's our utmost goal to make each trip as hassle-free as possible for our valued customers. We greatly appreciate your positive feedback on our customer service. Our team works hard to provide timely and exceptional service to all customers, and your acknowledgment means a lot to us. Thank you once again for your recommendation. We look forward to serving you, your friends, and your family on all your future travel adventures! Regards, Travel Trolley

Quick and crisp discussion with the…

Quick and crisp discussion with the support team, helped me to replan my travel accordingly .

Date of experience : 07 April 2024

Dear Lokesh , We're delighted to hear that you had a positive experience with our support team! We always strive to provide prompt and efficient service to our customers. Thank you for your kind words and for giving us the opportunity to assist you. Have a nice flight! Kind Regards, Travel Trolley

Tickets bought on the website shows…

Tickets bought on the website shows cheaper but when need to change the class of travel or date the staff on phone call charges customer almost double the price of the airlines. Customer care put the customer call on hold for four minutes by saying they need to check with the airlines, but they do not and add whatever amount they wish to increase and inform the customer. This has been happening with online bookings so suggest never to change the ticket once booked online.

Date of experience : 23 March 2024

Dear Glenn, Travel Trolley invites you to write to us with your booking reference so that we can better understand the sequence of events. We would like to mention that after the issuance of the ticket, we are obliged to follow the guidelines set by the airline for any changes or cancellations. Once again, we sincerely apologize for any inconvenience caused. Our aim is to serve you better and we hope we will get another opportunity to meet your travel needs. Regards, Travel Trolley

Great friendly customer service

Great friendly customer service. Spoke to Kunal regarding booking tickets and some other issues around booking. He has been very kind to resolve all issues swiftly.

Date of experience : 14 March 2024

Dear Raheela, Thank you for taking the time to share your positive experience with us. We are delighted to hear that you had a great interaction with Kunal. At our company, we always aim to provide efficient and friendly customer service, and we are happy that Kunal could assist you effectively with your booking. We appreciate your feedback and will definitely pass your kind words along to him. Remember, we're always here to help if you have any further questions or issues. Regards, Travel Trolley

Difficult experience at the airport turned around by great customer service

Firstly I booked with Traveltrolley due to their low fares. Secondly the purpose of this feedback is due to the fantastic help and support provided by Danny. Without going technical, we had some issues affecting our tickets. As a result it meant we had to change 2 out of 5 tickets. (If you have a visa on a old passport, just take them with you!l After explaining our difficult circumstances, Danny made sure he listened, understood, was knowledgeable, attentive, quick, efficient, caring, and most importantly put us first, amazing customer service! It's really hard to find colleagues that care, and show that much enthusiasm. Danny certainly went above and beyond his normal duties. I did not want these efforts to go unnoticed. This meant less stress, and what more could you ask for. Once again, thank you Danny for your help and support. The rest of the team Rita, and Spencer, apologies if i have missed any of you out, all of you play an equal role in this feedback. Good to know you have human on the other line, not a robot. My words can not express/justify how great this experience has been. We can't wait to do more business with you in the near future. Thank you sincerely 🙏

Date of experience : 20 March 2024

Dear Our Valued Customer, Thank you very much for taking the time to share your positive experience with us! We feel delighted that our team, especially Danny, was able to assist you to your satisfaction. Your kind words have boosted our spirits and we assure you that we will continue to maintain and improve our high standards of customer service. We understand that travel plans can sometimes be complex and arise unexpected issues, but rest assured that we are always here to navigate you through them as seamlessly as possible. We're particularly grateful that you highlighted the human touch in our services - it's paramount for us that we present not just an efficient service, but one that's personal, empathetic and genuine. We'll ensure your compliments are passed onto Danny, Rita, Spencer and the rest of our team. We believe that every member's contribution is crucial to providing the best service possible, and your feedback will surely motivate them even further. Thank you once again for your kind words. We look forward to assisting you with your future travel arrangements and providing the same positive experience. Regards, Travel Trolley

@2024 Voyage Labs . All Rights Reserved.

How to get IATA Accreditation For Travel Agencies

Key takeaways.

• Globally recognized, IATA accreditation transforms travel agencies, ensuring industry credibility and opening doors for global expansion.
• Whether full or partial, IATA numbers offer exclusive benefits, credibility, and streamlined financial processes for travel agencies engaged in international air travel services.
• Travel agencies can thrive by exploring alternatives like collaborating with non-IATA airlines or obtaining specialized certifications, providing flexibility and customization in the competitive travel industry.

Within the dynamic landscape of the travel industry, the impact of IATA accreditation emerges as a guiding light for travel agencies seeking a redefined and elevated presence. Envision a scenario where your travel agency not only exists within conventional boundaries but flourishes globally. This commitment is inherent in IATA accreditation—an assurance of transformative possibilities.

Consider the potential as we extend an invitation to commence a journey that transcends the ordinary. It begins with a fundamental step: securing your IATA accreditation. The platform is prepared, the proverbial curtain lifts and the focus turns to you. Beyond a mere accreditation, this is an opportunity to recalibrate your agency's trajectory, and the expedition initiates now.

• What is IATA? What is IATAN?

The International Air Transport Association (IATA) is a trade association that has played a significant role in the travel industry since its inception in 1945. IATA serves as a unifying force for airlines across the globe by encouraging cooperation and standardization to ensure the seamless functioning of international air travel. Its primary functions include establishing industry standards, facilitating airline cooperation, and advocating for policies that enhance the aviation sector.

IATAN, also known as the International Airlines Travel Agent Network, operates as a department within IATA with the specific purpose of accrediting and identifying travel professionals. Acknowledging the indispensable role of travel agents in the industry, IATAN accreditation symbolizes excellence and professionalism. It functions as a trusted emblem, signifying that the accredited agent adheres to rigorous industry standards and is a reputable participant in the travel ecosystem.

The affiliation with IATA and IATAN holds substantial value for travel agencies. Through its endeavors in setting standards and fostering collaboration, IATA ensures a consistent and efficient global air travel experience. For travel professionals, securing IATAN accreditation signifies a dedication to professionalism and adherence to elevated industry standards.

The significance of industry association extends beyond recognition, encompassing access to a network of resources, timely industry updates, and exclusive opportunities. Travel agencies aligned with IATA and IATAN gain a competitive advantage, instilling confidence in clients and partners.

In the swiftly evolving landscape of the industry, this association becomes a foundational element for success, empowering travel professionals to navigate the intricate dynamics of international travel with credibility and expertise.

• What is an IATA number?

An International Air Transport Association (IATA) number is a unique identification code issued by the IATA to individuals and companies in the travel industry. This credential is crucial for travel agencies engaged in international air travel services, as it serves as a gateway to numerous benefits and opportunities within the aviation sector. Having an IATA number can help travel agencies establish credibility, gain access to exclusive discounts and promotions, and provide better service to their customers.

There are two primary categories of agency IATA numbers: full and partial. A full IATA number empowers an agency to issue airline tickets on behalf of authorized airlines, subject to strict criteria for acquisition. Conversely, a partial IATA number, often known as a Travel Industry Designator Service (TIDS) number, offers a unique account identifier but lacks the authority to issue airline tickets.

It is beneficial for tasks such as identifying with hotel and car rental companies and streamlining commission payments to the agency. Acquiring a partial IATA number involves a straightforward process, usually requiring completing a simple form.

Moreover, alternative licenses, such as IATAN, offer varying authorization and benefits, with additional information on the official IATA website.

The need for obtaining an IATA number becomes evident when contemplating the issuance of airline tickets. While certain airlines, notably low-cost carriers , may not participate in IATA, a significant majority—over 84% of the world's airlines—operate within its framework.

Alternatives, such as engaging consolidators or airline portals, come with drawbacks, including additional fees and the absence of a centralized system for shopping and ticketing.

The agency's IATA number is pivotal in fund distribution between the agency and the airlines. Operating akin to an account number, it facilitates the allocation of funds to entities involved in the ticketing process, encompassing airlines and airports for taxes.

The IATA number is essential to refund and voiding processes for airline tickets and is prominently featured on all agency-issued tickets. Financial reporting for each airline is structured based on the agency's IATA numbers.

Agencies possess the flexibility to hold multiple IATA numbers, commonly utilized to segregate financial reporting per ticketing location and mandated for offices established in various countries. This comprehensive process places responsibility on the agency for the values of issued tickets until the associated payments are cleared.

Especially in cash transactions, IATA mandates a financial bond, calculated based on the ratio of cash versus credit card ticket sales, held in escrow throughout the agency's licensure period. This financial measure ensures agencies maintain a secure financial position to fulfill their liabilities in the ticketing process.

• What is an IATAN number?

An IATAN number, constituting an 8-digit IATA Code integral to the IATAN Accreditation process, represents the pinnacle of validation for travel agencies. Recognized universally within the industry, this distinctive identifier is acknowledged as the standard for identification by a spectrum of suppliers, including hotel and resort chains, cruise lines, car rental companies, theme parks, and rail companies.

It serves to simplify the intricate processes of reservations, sales activities, and commission distribution within the dynamic landscape of the travel industry.

The attainment of IATAN Accreditation bestows upon travel agencies an array of advantages, encompassing:

International Professional Status- The certification of the agency's professional standing on a global scale.

Inclusion on IATA CheckACode and the IATA Agency List- Assuring visibility and validation by industry suppliers.

Streamlined Booking Processes- Effortlessly facilitating reservations for hotels, cars, flights, and various travel services for clients.

Increased Opportunities for Incentives and Commissions- Augmenting the likelihood of securing incentives and commissions from industry partners.

ID Card for Eligible Staff- Endowing eligible agency staff access to the prestigious IATA/IATAN ID Card, a notable professional credential in the industry.

IATAN, one of the most esteemed professional organizations in the United States, rigorously evaluates accredited agencies, ensuring unwavering adherence to its exacting standards and requirements.

The significance of IATAN Accreditation is underscored by the fact that numerous industry suppliers explicitly mandate this accreditation for agency partnerships.

The benefits of IATAN Accreditation extend beyond the agency to its team members, who are eligible to apply for an IATA/IATAN ID Card. This credential unlocks access to exceptional travel benefits and continuous discounts and facilitates ongoing professional training, empowering the team and broadening the agency's influence.

Accreditation is accessible to a diverse spectrum of U.S. travel professionals, including store-front, home-based, or online travel agents/advisors, independent, partnership, or corporate businesses, ticketing or non-ticketing travel agents/advisors, meeting planners, event organizers, site selectors, independent travel consultants of a host agency, and corporate travel departments & corporate client locations.

Application Process for IATAN Number

Initiating the application process for an IATAN number requires careful attention to specific documents and procedures. Firstly, obtaining ARC (Airline Reporting Corporation) Approval is crucial, especially in the USA, where all payment transactions related to ticketing are processed through ARC. Adhering to the provided guidelines is essential to acquire ARC accreditation successfully.

Simultaneously, providing conclusive proof of a current business license is imperative. This document should display the entity's legal name and confirm the business's "active" or "in good standing" status with the relevant state, county, or city.

Applicants must present verifiable proof of ownership and the legal form of the business corporation. It is essential to recognize that different states of rights require distinct business licenses and agreements; detailed information is available in the accreditation package.

Including documented evidence of Seller of Travel Registration for specific states, notably California, Florida, Hawaii, Iowa, and Washington, is necessary in the application process.

Substantiated proof of two years of experience for QMP/QTA (Managerial Qualifier and Ticketing Qualifier) is another crucial aspect. This involves providing documented evidence of travel activity experience, such as letters of recommendation or certifications from prior employers, partners, or esteemed travel industry suppliers.

To proceed, download the documents required for the application. After completing the necessary papers and ensuring they are duly notarized, including proofs of business activities, the submission should be sent directly to the designated IATAN submission email.

Upon receiving and processing all application documents by IATAN, the final step involves online payment of registration fees. The accreditation costs $247 for a head office or branch and $410 for a corporate travel department, with annual service fees of $103 and $184, respectively. Detailed instructions on registration fees will be communicated via email, with an average application consideration period of approximately 30 days.

• IATA Vs IATAN Accreditation

IATA and the IATAN play crucial roles in the travel industry, each serving distinct purposes. IATA, a global airline trade association, focuses on accrediting airlines worldwide to ensure compliance with industry standards. This accreditation empowers travel agencies to handle airline ticketing directly, streamlining processes and bolstering credibility.

Conversely, IATAN operates within IATA and caters explicitly to US-based travel agencies, offering similar accreditation options tailored to the US market. Both accreditations enhance agency credibility, fostering strong relationships with airlines and hotels. The application processes for IATA and IATAN are comparable, necessitating documentation of general business operations, qualifications, and financial viability.

IATA accreditation comprises three levels with varying capabilities and fees. The evaluation process typically takes approximately two weeks. Costs encompass application fees ranging from 250 CHF (~$280) to 2500 CHF (~$2800), along with annual fees based on gross annual sales through the Billing and Settlement Plan (BSP). IATAN accreditation likely follows a comparable cost structure.

Comprehending the distinctions between IATA and IATAN accreditation aids travel professionals in choosing the accreditation that aligns with their geographical focus, business model, and specific requirements. Both accreditations offer global recognition, streamline processes, and enhance industry credibility.

IATA and IATAN, are pivotal entities within the travel industry, each serving distinct purposes with specific focuses.

• Types of IATA Accreditation For Travel Agencies

IATA accreditation offers various types tailored to different needs within the travel industry. Each accreditation type requires specific steps for certification. Below, we outline the key accreditation types, the steps involved, and recommendations for their suitability based on agency types.

GoLite represents a more limited accreditation model ideal for travel agencies that exclusively engage in non-cash transactions, relying on IATA EasyPay and card payments. This streamlined accreditation option is designed to simplify the process for agencies with minimal financial requirements.

Steps for Certification

• Complete the IATA application for GoLite accreditation.
• Provide basic agency information and business details.
• Confirm compliance with IATA standards for small agencies.
• Apply for review.
• Upon approval, agencies receive GoLite accreditation.

Recommendations

• Ideal for small travel agencies.
• It is suited for agencies not issuing a large volume of airline tickets.
• No financial requirements make it accessible for startups and small businesses.

GoStandard is the default accreditation type, offering travel agencies access to various payment methods. This model provides flexibility in financial transactions, accommodating different payment preferences within the industry.

• Fulfill the IATA application for GoStandard accreditation.
• Demonstrate the agency's capacity to issue a significant number of airline tickets.
• Meet specified financial requirements set by IATA.
• Choose between giving tickets through IATA BSP or directly with airlines.
• Submit the application and financial documentation for evaluation.
• Upon approval, agencies are granted GoStandard accreditation.
• Suitable for larger travel agencies with a high ticket issuance volume.
• Financial requirements may pose a challenge for startups or smaller agencies.
• It Offers flexibility in ticket issuance through IATA BSP or direct channels.

GoGlobal is a specialized accreditation model tailored for travel agencies with a global presence, operating in multiple countries and several Billing and Settlement Plans (BSPs). Agencies opting for GoGlobal must adhere to a unified international set of requirements, accrediting all their locations under a single agreement. This ensures a standardized approach to accreditation across diverse geographical areas.

• Complete the IATA application for GoGlobal accreditation.
• Showcase the agency's international operations and presence in multiple countries.
• Meet the highest financial requirements stipulated by IATA.
• Opt for ticket issuance through IATA BSP or directly with airlines.
• Submit comprehensive financial documentation and proof of global operations.
• After a thorough evaluation, agencies attain GoGlobal accreditation.
• Tailored for travel agencies with a global footprint.
• Geared towards agencies operating in multiple countries.
• Requires substantial financial stability due to the highest financial requirements.
• Benefits of IATA Accreditation for Travel Agencies

Efficient Ticketing Process

IATA accreditation streamlines the airline ticket issuance process by leveraging the IATA Billing and Settlement Plan (BSP). This accreditation ensures a seamless workflow and contributes to significant cost reductions.

Key Advantages

IATA accreditation empowers travel agencies with a simplified and efficient mechanism for issuing airline tickets. Agencies can navigate the ticketing process seamlessly by adhering to the standards set by the IATA BSP.

In addition to streamlining processes, IATA accreditation through the BSP framework enhances the financial efficiency of transactions. This results in cost-effective operations, benefitting the agency and, ultimately, the end consumer.

The efficient ticketing process achieved through IATA accreditation translates into operational excellence and financial savings for travel agencies, marking a pivotal advantage in the competitive travel industry.

Access to Exclusive IATA Products and Services

IATA-accredited travel agencies benefit from privileged access to a range of services provided by IATA, including Timatic travel information and the IATA Travel Centre. This access enhances the agency's reservoir of travel information while also giving entry to specialized services tailored to the unique requirements of accredited agencies.

IATA accreditation provides agencies comprehensive access to travel-related information, leveraging tools like Timatic. This extensive resource improves the agency's capacity to deliver precise and timely information to clients, enhancing travel decision-making quality.

In addition to general travel information, accredited agencies gain admission to specialized services crafted by IATA to meet the distinctive needs and challenges encountered in the travel industry. These services offer a significant competitive advantage, empowering agencies to navigate the complexities of the market more effectively.

Access to exclusive IATA products and services enriches information reservoirs and equips travel agencies with specialized instruments, positioning them for success in a dynamic and competitive market.

Engagement in IATA Training Programs and Events

Travel agencies accredited by IATA gain valuable access to extensive training programs and events, fostering continuous learning and providing ongoing opportunities for professional development. This involvement ensures that the agency's staff remains updated on the latest products, trends, and regulations within the dynamic landscape of the travel industry.

IATA-accredited agencies leverage the wealth of industry knowledge IATA's training programs provide. This access guarantees that agency staff stays well-informed about the latest industry dynamics, enabling them to provide clients with accurate and relevant information.

Active participation in IATA training programs establishes pathways for professional growth. Agencies can enhance the skills and expertise of their staff, positioning themselves as industry leaders and gaining a competitive edge in delivering high-quality services to clients.

The involvement of accredited agencies in IATA's training programs and events goes beyond skill development, offering a continuous learning avenue for advancement in the ever-evolving travel industry.

Usage of the IATA Logo

Accredited travel agencies enjoy displaying the IATA logo prominently, which fosters customer confidence by indicating professionalism and strict adherence to industry standards. This logo is a visible endorsement of the agency's dedication to excellence, serving as a robust assurance to clients.

Utilizing the IATA logo signifies a commitment to industry best practices and standards, cultivating customer trust. It assures clients that the agency operates at a level of excellence endorsed by the globally recognized IATA.

The display of the IATA logo elevates the agency's credibility in clients' eyes, signaling that the agency has met rigorous accreditation requirements. This reinforcement solidifies the agency's position as a reputable and trustworthy player in the competitive travel market.

The incorporation of the IATA logo transcends mere visual representation; it serves as a potent tool for building trust and bolstering the overall credibility of accredited travel agencies.

• Alternatives to IATA Accreditation

In the dynamic realm of the travel industry, agencies are encouraged to explore alternative pathways to the conventional IATA accreditation, offering adaptability and customization to specific requirements.

Collaboration with Non-IATA Airlines

Engaging in collaborative relationships with airlines beyond the IATA network emerges as a strategic alternative. While IATA accreditation follows standardized frameworks, aligning with non-IATA airlines allows agencies to structure collaborations according to their unique needs. This strategy widens the range of available carriers, offering diverse partnership options that resonate with the agency's distinct business model and cater to specific client preferences.

Collaborating with the remaining 16%, which includes well-known carriers such as Emirates, Southwest, and Ryanair, provides travel agencies with distinctive collaboration opportunities.

Collaborative models with non-IATA airlines offer distinct customization opportunities, empowering agencies to tailor partnerships to their specific requirements. This flexibility fosters the creation of bespoke and mutually beneficial arrangements.

Accessing a comprehensive network is a notable advantage of collaborating with non-IATA airlines. Agencies can leverage a more extensive network of carriers, proving particularly advantageous when catering to niche markets or specific routes that may need to be comprehensively covered by IATA-affiliated airlines.

Engaging with non-IATA airlines presents specific challenges for travel agencies to assess carefully. One significant drawback is the potential need for industry standardization, contrasting with the structured processes of IATA.

This absence of a universally recognized framework may introduce operational complexities, demanding agencies to navigate through diverse and potentially inconsistent procedures.

Another essential aspect to consider is the variability in service quality among non-IATA airlines. These carriers may adhere to different service standards, necessitating agencies to skillfully manage and adapt to varying service levels.

Addressing these diversities requires heightened flexibility and responsiveness from travel agencies, ensuring a consistent and satisfactory experience for their clients.

Specialized Certifications for Niche Markets

Another viable alternative is the pursuit of specialized certifications tailored to niche markets. Departing from the broad standards IATA sets, agencies can obtain certificates that cater to unique travel preferences or specialized segments within the industry. This strategic approach empowers agencies to discover a distinctive niche in specialized markets.

Examples of specialized certifications include:

• Adventure Travel Specialist Certification
• Luxury Travel Advisor Certification
• Sustainable Tourism Certification

Specialized certifications empower agencies to focus on specific travel preferences or segments, enhancing their ability to meet the distinctive needs of particular clientele. This targeted approach contributes to heightened client satisfaction and loyalty.

Obtaining certifications for niche markets enables agencies to showcase expertise in particular areas, appealing to travelers with specific preferences and establishing the agency as a recognized authority in those specialized markets.

When contemplating specialized certifications, travel agencies should be mindful of certain drawbacks. One significant concern is the limited generalization that comes with these certifications. While they empower agencies to focus on specific travel preferences or segments, this specialization may narrow their scope in broader markets, potentially excluding clients with diverse tastes.

Striking a balance between discipline and catering to a diverse clientele becomes crucial to ensure sustained business growth.

Another important consideration is the cost associated with pursuing multiple specialized certifications. While these certifications enhance expertise in specific areas, agencies must weigh the financial implications.

Pursuing numerous certifications can incur additional costs, impacting the agency's budget. Careful financial planning is essential to manage certification expenses effectively and assess the return on investment in terms of enhanced market positioning and client satisfaction.

Contemplating alternatives to conventional IATA accreditation allows travel agencies to adapt to the industry's evolving dynamics. Whether collaborating with non-IATA airlines or obtaining specialized certifications, these alternatives give agencies the adaptability to tailor their strategies, potentially leading to increased business opportunities and heightened client satisfaction.

In the complex terrain of the travel industry, exploring alternatives to traditional IATA accreditation emerges as a strategic choice for agencies aiming for adaptability and tailored solutions. Whether establishing partnerships with non-IATA airlines or pursuing specialized certifications for niche markets, these alternative paths create avenues for expanded business prospects and enhanced client satisfaction.

Voyage Labs is poised to assist travel agencies throughout this transformative journey, providing cutting-edge solutions and expert counsel to elevate their standing in the dynamic global travel landscape. Delve into the possibilities with Voyage Labs and reshape your agency's trajectory in the ever-evolving travel industry.

Samuel Corso

Samuel Corso is a software engineer and entrepeneur with deep expertise in systems integrations and reverse-engineering APIs, dating back to his time building commercial ecommerce bots. He's the author of the number one open source project of this kind on GitHub. He also bears unique knowledge of the software infrastructure behind the travel industry. He founded Voyage Labs to help companies unlock cutting-edge software solutions to meet the needs of their customers.

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Table of contents.

• Travel Enquiry
• Get in Touch
• North America

• / Accreditations and Governance
• / International Air Transport Association (IATA)

Accreditations and Governance

• Association of British Travel Agents (ABTA)
• Business Travel Association (BTA)

International Air Transport Association (IATA)

• Investors in People
• CIPS Sustainability Index
• Gender Pay Gap Report

We are bonded agents of the International Air Transport Association. Each of our offices has an independent license to trade under IATA.

IATA's goal is to help its members provide a seamless travel experience to their customers. As today's business is driven by consumer expectations, our challenge is to meet those expectations in a financially sustainable business environment.

Members of IATA enjoy the support of an internationally renowned organisation that represents, leads and serves one of the most dynamic industries in the world.

IATA aim to simplify the travel experience, to minimise hassle and give more control to each passenger. In addition, IATA have the environment as one of their top priorities.  Airlines are working constantly to limit their climate change impact, emissions and noise.   IATA is committed to helping them do so.