uk independent travel agents

We are the UK’s largest independent travel agent and the nation’s favourite. We provide excellent value, service, and choice in holidays across land and sea. With more than 40 years’ experience and 470 high street branches, we are proud to be the UK’s largest independent travel agent.

We are also honoured to be the nation’s favourite.

Thanks to public vote Hays Travel won three gold British Travel Awards 2023: Best National Travel Retailer, Best Travel Agency for Cruise Holidays, and Best Retailer for Forex/Travel Money. As a family-owned independent agency, what sets Hays Travel apart is our friendly and professional colleagues; we value our people, our customers and the communities where we operate . Being independent, we can offer our customers impartial advice and an extensive range of travel opportunities from hundreds of suppliers, whether in our branches, via our contact centre, through our network of homeworkers, or via our franchisees and independence group members.

Our community support

Throughout our history, staff across Hays Travel have worked hard to help the communities where we operate. Each year every one of our branches receives £500 to invest in their local community and in 2023 we have invested over £208,000 in local causes and activities, with a specific focus on supporting young people’s mental health.

Our Hays Travel Foundation

We established our Hays Travel Foundation in 2015, with a mission to help young people achieve and be the best that they can be in their health, sport, the arts and education. Working with a wide range of organisations and charities, the Foundation creates opportunities for young people who need a little help to develop to their full potential. To date our Hays Travel Foundation has donated: £1,374,306.

How Hays Travel began is legendary

In 1980, from the back of his mum’s babywear shop in Seaham County Durham, John Hays began selling holidays from a laminated dressing table. From this humble beginning Hays Travel expanded steadily with shops opening up across the north-east. In 1990 the first Hays Travel call centre opened, and in 1995 the Hays Travel Independence Group was formed. Consortium members retain their own independence and branding, but benefit from Hays Travel’s buying power, technology, and back-office support. In 1997, the company diversified into homeworking, and today has three different options to suit those who prefer more flexibility in their lives. In 2013 our retail estate expanded hugely with the acquisition of southern England’s largest independent travel agency, Bath Travel. Founded in 1924 and based in Bournemouth, Bath Travel had over 60 branches and 330 employees who joined the Hays Travel family. The acquisition represented a substantial growth in the company’s retail network, with Hays Travel branches now covering Devon, Dorset, Hampshire, Wiltshire, Somerset, and Sussex. A year later, in 2014, Hays Travel took on its first franchise in the north-west of England, a 14-branch travel agency formerly known as Just Go. Rapid expansion meant that Hays Travel now had almost 49 across three different franchises.

Humble beginnings to high-street heroes

In 2019, John and Irene Hays became ‘Heroes of the high street’ when Hays Travel acquired a lease to operate the former Thomas Cook shops, providing re-employment opportunities to 2,500 staff who were made redundant following the collapse. Another year later in 2020, Hays Travel took over all 20 Tailor Made Travel shops as well as retaining around 100 employees. The period from 2021 to 2022 was the most challenging in Hays Travel’s history, when it lost its beloved founder John Hays and weathered a global pandemic. January 2023 saw the biggest trading day in Hays Travel’s history, when customers well and truly returned to travel. The positive start to the turn of year continued and Hays Travel returned to strategic acquisition, first acquiring 45 of franchisee Just Go branches in the North West of England in September, closely followed by a further 16 shops in South Wales when it acquired Travel House. In addition to these acquisitions Hays Travel also opened new branches in Northern Ireland, Leeds Briggate area, and Gainsborough, and refurbished and relocated others as part of its retail and sustainability strategy. Hays Travel is committed to ‘growing its own’ and has received many awards for its apprenticeship scheme, which attracts thousands of applicants every year to work in branches across the UK and in each department in its Sunderland Head Office. Apprentices study while earning a salary, gaining valuable on-the-job experience, and achieving a nationally recognised certificate, Hays Travel’s programme retained its good rating following an Ofsted inspection in 2023, with an ‘outstanding’ rating for outcomes for young people. Today, Hays Travel has huge buying power and invests heavily in state-of-the-art technology. The company has an award-winning in-house training programme, won Large High Street Agency at the Agent Achievement Awards 2023, and is eleventh in the Top 100 Apprenticeship Employers list for 2023. Fully ABTA, ATOL and IATA bonded, it offers customers complete financial security, and its independent status means staff can provide impartial advice and an extensive range of travel opportunities.

• 1980 John Hays opens the first branch of Hays Travel at the back of his mum’s children’s wear shop in Seaham, Co Durham
• 1982 Hays Travel opens second shop in Sunderland, where the company has its headquarters today
• 1984 Third shop opens in Washington, Tyne and Wear
• 1987 Expansion reaches seven shops in the North East
• 1990 First Hays Travel call centre opens
• 1997 The company diversifies into homeworking
• 2006 Hays Travel recognised as one of the Sunday Times’ 100 Best Companies to Work For in the UK
• 2007 Hays Travel Group hit £300 million turnover
• 2008 John Hays honoured with Lifetime Achievement Award at the Agent Achievement Awards
• 2009 John Hays picks up the Outstanding Achievement Award at the Globes
• 2010 Celebrate 30 years and John Hays’ inauguration into the British Travel Industry Hall of Fame
• 2012 Turnover hits the £500 million mark
• 2013 Acquisition of Bath Travel, the South of England’s largest independent travel agency
• 2014 Hays Travel Academy launched
• 2016 Another inclusion in the Sunday Times’ 100 Best Companies to Work For list whilst John Hays is awarded Freedom of the City of Sunderland
• 2017 Turnover reaches £850 million
• 2018 Turnover passes the £1 billion mark
• 2019 Thomas Cook retail estate acquisition
• 2021 Recruited additional 100 HTOL employees

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Book your holiday with complete confidence

Operating for over 40 years with over 450 branches, Hays Travel is the UK's largest independent travel agent. Whether you'd like a short UK break , a sunny package holiday , an all inclusive getaway or something else entirely, our team will help you book the holiday of your dreams.

Our Peace of Mind Guarantee means you can enjoy flexible, secure holidays, with free amendments up to 14 days before your departure date.

As one of the country’s leading holiday companies, we provide holidays worth getting excited for. Book your holiday with one of our expert travel agents today.

Holiday Elite

Holiday Elite is a UK independent travel agency, that offers properties and resorts all over the World. We provide high quality and value for money holidays tailored to suit everyone’s needs. Being a member of the Mid Counties Consortia allows us to pass on high discounts, give you exclusive deals and offer a second to none customer service.

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22nd Dec 2019 - 1st Jan 2020, 10 Nights, All Inclusive Flying from Birmingham includes Hand, Hold Bags & Transfers Based on: 2 Adults - £1395pp 2 Adults & 1 Child from £3400 2 Adults & 2 Children from £4209 £50pp deposit - Payment plans available

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SPECIALISTS IN TAILOR-MADE TRAVEL

Book your next holiday with confidence.

At The Kent Travel Company, we believe that every journey should be more than just a trip – it should be an experience that stirs your soul. Our homeworking based team is committed to crafting tailor-made holidays that fill your heart with adventure, wonder, and fond memories that last a lifetime! We understand that planning a holiday can be overwhelming, which is why we strive to be your trusted advisors every step of the way. Our passionate and knowledgeable travel planners will work tirelessly to ensure that your journey is stress-free and filled with moments of pure bliss. Whether it’s a romantic honeymoon, a family adventure, or a luxurious cruise, we will use our extensive expertise to package together unforgettable experiences that perfectly suit your preferences. With over 300 partners and the backing of one of the UK’s largest consortiums, we have the resources to make your travel dreams a reality. And even if we don’t know the answer to a question, we know exactly who to contact to find it for you – saving you time and hassle. With The Kent Travel Company, let your wanderlust run wild and leave the rest to us! Your journey to a world of endless possibilities awaits.

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Embark on a journey of self-discovery and unlock a world of endless possibilities. Australia, New Zealand, and the Pacific Islands offer a rich tapestry of unique experiences waiting to be unearthed. Explore the majestic temples of Asia and witness the awe-inspiring beauty of tigers. Be enchanted by the sparkling cities and vast expanses of America. Let the tranquil beaches and shimmering lagoons of the Indian Ocean transport you to a blissful state of mind, or marvel at the towering skyscrapers of Arabia rising from the desert sands. You deserve a holiday that is tailored to your dreams and desires, and we are here to make that happen. Let us inspire you to create the perfect vacation that will leave you with lasting memories and a renewed zest for life.

WHAT OUR CLIENTS SAY ABOUT US

Imagine a world where your holiday needs are met with ease and satisfaction. A world where you can explore new destinations, try new things, and create memories that will last a lifetime. With over 300 trusted partners at our side, we can help make that world a reality. From renowned tour operators to diverse entities, we have everything you need to embark on a journey of a lifetime. So why wait? Start planning your next adventure now and let us help make your dreams come true. Remember, with us, the sky’s the limit!

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© Copyright – The Kent Travel Company 2023. All rights reserved The Kent Travel Company Limited is a private limited company registered in England and Wales (Company No: 11551352).

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WELCOME TO ACOMB TRAVEL

Acomb Travel is a member of The Advantage Travel Partnership, the UK’s largest consortium of independent travel agents. Established in 1977, we have built a fine reputation for personal and knowledgeable service. In 2016 we were recognised as one of the Top 50 Travel Agents in the United Kingdom by the Travel Trade Gazette. We are widely travelled and our experience means we can deal with your requirements whatever they may be. We have become specialists in arranging tailor made holidays to various worldwide destinations. Our website will allow you to search for your favourite destinations; however, this is only a small sample of holidays available. Please contact us for further availability, offers or if you require assistance with an itinerary.

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Hays Faraway - Affordable Luxury Worldwide

Welcome to Hays Faraway from Hays Travel, the UK's largest independent travel agent. Using our industry expertise and passion for travel, we've created affordable holidays to some of the planet's most sought after destinations. This site is packed with brilliant offers and holiday inspiration, from beautiful hotels to magnificent, multi-stop adventures. Prefer to talk to someone? Our specialist consultants are on hand seven days a week to offer bespoke service and impartial advice. Whether you're looking for a tailor-made trip, a honeymoon, a city break or a beach holiday, we'll be more than happy to help. Get in touch and start planning your dream long haul holiday today.

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Personal Touch Travel

A leadng UK Independant travel agent

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Telephone: 01332 882963

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Welcome to Personal Touch Travel, a leading UK independent travel agent.

Personal Touch Travel offers holidays throughout the UK and the world, with our focus on finding the very best holiday for you and providing the highest standard of customer service and excellent value for money. We offer an extensive choice of holidays worldwide, including holidays from all major tour operators as well as bespoke holidays for individuals, families and groups of all sizes. 

We also offer our own range of golfing holidays - Please visit www.golfingholidayagents.co.uk for more information.

Established in 1990 by Jim Young, Personal Touch Travel has a reputation for excellence. Whichever holiday destination you want and whatever type of holiday you require we will do everything we can to hopefully meet your requirements within your budget.

Choose from Mediterranean destinations, exotic locations, cruises and escorted tours. We offer family holidays, luxury holidays, tailor-made holidays, flights only, accommodation only, ferries, wedding packages, honeymoons, ski holidays, cruises, coach holidays, Disney parks, city breaks, theatre breaks, country cottages, ferries, plus much, much more.

We are known for providing clients with great holiday deals on UK holidays, holidays abroad, luxury and value for money holidays.

We can organise a holiday for you anywhere in the world, arranging as much or as little of your holiday as you choose. Some of the destinations we arrange holidays to include Spain, Majorca, Tenerife, Costa Del Sol, Portugal, Turkey, Cyprus, Corfu, France, Ireland, America, Hungary, Czech Republic, Lapland, Caribbean, South Africa, Dubai, Mauritius, New Zealand, Australia, Florida, China and India.

The world is your oyster with Personal Touch Travel.

If you need a holiday company you can rely on, contact Personal Touch Travel. Contact us and we will discuss your requirements with you and help you find exactly the right holiday at the right price for you.

It’s good to talk: talk to us here at Personal Touch Travel today.  

                             Call on 01332 882963

50 Church Street Horsley Derby Derbyshire DE21 5BP

Tel: 01332 882963 Email: [email protected]

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AITO Specialist Travel Agents

Who are aito specialist travel agents.

Members of AITO - The Specialist Travel Association are UK-based creators of the finest range of holidays available to over 200 destinations and covering many special interests. Independently owned, they offer full financial protection for consumers and quality service, values echoed by AITO Specialist Travel Agents.

Being independent allows AITO Specialist Travel Agents to select a holiday that is best suited to you. As the preferred partners for selling AITO members’ holidays, a visit to an AITO Specialist Travel Agent means the widest possible access to experiential holidays that you simply won’t find on the high street! These are the companies you want to trust with your most special holidays. Booking with an AITO Specialist Travel Agent means choice and quality.

Why book with an AITO Agent?

AITO Agents pride themselves on offering exceptional service for discerning travellers at no extra cost. You can expect an open approach to prices, creative holiday experiences and full understanding of your needs. To ensure Agents are providing the service we promise, all of them abide by the AITO Agents 10 point promise below.

• We understand our clients and will find you the right holiday
• We go ‘beyond Google’
• We use our knowledge, experience and expertise to recommend what is best for your needs
• We are reactive and suggest alternatives
• We are independent and honest
• We are open about prices and charges
• We provide reassurance , your money is safer with us
• We provide personal service in a self-service world
• We are happy to be of service , expect a friendly welcome
• We care passionately about your satisfaction – before, during and after your holiday, and look forward to your feedback.

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Why become an aito agent.

One of the key benefits of becoming an AITO Agent is the unique relationship your form with AITO operators. Through this partnership we connect you both in what you have in common: values, being independent and providing quality holidays. While being an AITO Agent you will enjoy various events that help your build closer ties – not only with members – but with other agents too, so networking and sharing good business practice is also on the agenda. Enjoy these benefits:

• Recognition AITO Agents are the UK’s most knowledgeable & experienced independent travel Agents
• Acknowledged Excellence The AITO brand stands for Quality, Expertise and Independence
• Training Opportunities Attend exclusive training events with AITO Operators free of charge and all over the UK, plus reduced price training courses at AITO HQ
• Fellowship A group of like-minded entrepreneurs in the travel industry with similar philosophies and problems
• Affiliates Access to a range of specially tailored trade services and benefits from business partners and Tourist offices
• Marketing Receive a monthly news and offers email, often exclusive to AITO Agents, plus consumer friendly version
• AITO Agents ‘Buddies’ A direct link to the AITO Agent Panel for feedback and communication
• All Stars Scheme Earn credits when booking with selected AITO Operators that are used to subsidise events and conferences participation
• AITO Roadies To help improve face to face communication between AITO Agents and our Tour Operators
• Networking A range of meetings and conferences to facilitate information and knowledge exchange

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Welcome to Malvern World Travel

Malvern World Travel is one of the leading award winning  UK Independent Travel Agents. We have personal knowledge  and experience of many of the Countries, destinations and properties we feature, having travelled extensively around the World .

When we plan your holiday, we take care of all of the Jig saw pieces and put them together to complete the picture,  creating bespoke holidays, Cruises and Itineraries  around your personal interests,so that you have something exceptional to look forward to.  All of our holidays are 100% financially protected ,giving you peace of mind at all times.

Lee and Hilary Harrison , owners of Malvern World Travel, are justly proud of our reputation for organising quality  affordable holidays, and over the years we have built up great relationships with our tour operator partners, overseas hoteliers , their management teams and local personnel. However good the internet might seem, we believe that you can’t substitute speaking to a real person. We encourage Visits to our office based in Malvern, and we’re always at the end of a Phone Call, Zoom or email for those that cannot visit us. We are very flexible with our opening times usually between 09.00a.m to 20.00 p.m , 7 Days a week . If Visiting us we do suggest making an appointment first. We do often work outside of these hours if called upon.

We’re proud to be truly independent, and over many years have built up excellent relationships with our clients, providing them with first hand knowledge, advice and recommendations. Many are now good friends and regular customers, we greatly appreciate the reviews and honest opinions they provide on our website  and we Thank them for their continued support and friendship, and for those who have not yet benefitted from our expertise- we look forward to being of service in the very near future .

Please feel free to contact us for more help and advice with your Holiday arrangements in the UK or overseas.

For your financial security we are Worldchoice Plus members and are fully bonded members of The Travel Trust Association, number Q0833 (TTA). Malvern World Travel acts as an agent for ATOL holders and we only book through ATOL bonded Tour Operators. Fully licenced and bonded for your financial protection and peace of mind.

Lee & Hilary Harrison

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The Regency is a Kalkan legend. Loved by guests, Malvern World Travel and the travel press in equal measure, this family-run hotel has raised the bar to the highest possible level in terms of friendly, professional service, delivered with a genuine smile in one of the best locations in Kalkan. We are delighted that owners Masuda and Nuri Tomanbay and their two sons, Dolunay and Aşkınay, have decided on Simpson Travel as their exclusive partners, And that Malvern World Travel are one of the Top UK Agents selling the Hotel for Simpson, because of our own Friendships with the Tomambay Family, haveing known them for many years.

‘The best view in Kalkan’ is a title that many aspire to, and The Regency certainly has a legitimate claim to the honour, offering a wide-angle panorama of the harbour and the bay beyond from just about every corner of the hotel. Beyond the view, the focal point for most guests is the large swimming pool. To build a pool of this size in a place where level ground is more valuable than gold is testament to the Tomanbay family’s commitment to exceeding their guests’ expectations, a philosophy that you’ll encounter over and over again during your stay.

With an outstanding restaurant serving locally-sourced produce, a traditional hamam, a gym and an elegant spa, the hotel is aimed primarily at a discerning adult clientele, and guests under 18 are not permitted outside the main school holiday periods. You are very welcome to bring your children in the high summer months however, and some of the suites sleep up to four to accommodate those travelling with little ones. Even when the hotel is full, the grounds are so large that there is room for everyone to find their own space, and the gently sociable atmosphere of the bar and pool areas is a great attraction for guests of all ages, some of whom rarely leave the hotel during their entire stay. If you’d like to get out and explore a bit more of Kalkan, the village centre is around ten minutes away on foot, plus another five to the harbour.

The 41 rooms and suites vary in style, size and aspect, and all the individual room types are listed in our Details section. Whether you chose a standard room for two or one of the new Pool Suites with its own individual pool, the unifying factor is the warmth and attention shown to every visitor. Masuda, Nuri, Dolunay and Aşkınay clearly share our own passion for personal service, and we are confident that Simpson travellers will be as taken with this special place as we are and the many numbers of guests who return year after year. Call Malvern World Travel on 01684 562406 or [email protected] for more details

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Malvern World Travel 44 Somers Park Avenue Malvern Worcestershire WR14 1SD

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Independent Travel Agent

Do you need a holiday, but have no idea where to start?

Have you tried Google and then felt the overwhelm? 

I am Nicky, a Surrey Based  independent Travel Agent, I specialise in Luxury & Family Travel. 

I help families all over the UK plan their perfect holiday. With 100% 5* Google Ratings,  you are in very, very safe hands, click the button below to start your enquiry. 

"Genuinely the best holiday booking experience I've ever had" Mandy, Leeds

"Nicky is fantastic, highly efficient and personable...she takes the stress out of finding and booking amazing holidays. She's found us two holidays this year.." Lucy, Shere 

At Globally Mine, I pride myself in providing a personal and professional service, ensuring that your holiday is tailored specifically to you and your needs.

I will be there to help you every step of the way, from the initial planning stages to the final details.

"Nicky was beyond brilliant. She organised the whole trip for our family to Obergurgl" Ben, Surrey

As a small business, I am always available to answer any questions or concerns that you may have, and I will be on hand to provide you with any last-minute advice or information that you may need .

A quick chat helps me establish exactly what you are looking for in your next holiday, I offer telephone, zoom/video or face to face appointments (at selected venues around Surrey), to book an appointment, click the Schedule Now button below.

"The advice and personal touch she provided allowed us to pick a holiday that was exactly right for us" Stuart, Hereford 

As an Independent Travel Agent, I will work with you to find the most suitable accommodation and the most exciting activities and excursions.

Family travel can be daunting, trying to find a holiday that all will enjoy, from little ones to teenagers, plus of course, making sure Mums & Dads also have an amazing time can be tough!

Click the button below to start your enquiry. 

"I can't praise Nicky enough for the time and patience she gave making sure the holiday I wanted to book met all my requirements. And some I hadn't considered. If you are planning a trip/ holiday contact this company you will not be disappointed. 🤩"

AMAZING FAMILY HOLIDAYS

So, whether you are looking for a romantic getaway, an action-packed adventure or a family holiday, I am here to help you plan the perfect trip. Contact me today and let's start planning your dream holiday together!

Why Use A Travel Agent?  

An age-old question? Why would anyone use a Travel Agent? Of course in this Google-driven world, of course, you don't have to. You can search your own flights, hotels and car hire, so what are the reasons you would use a Travel Agent? 

• I can save you time & money - I have access to over 500 suppliers, meaning I can search the whole market, ensuring you get the best deal
• I will tailor your holiday exactly to you . We will have a 5/10min conversation, whereby I will understand what you/your family are looking for. What makes one holiday amazing to one person is not what makes it amazing to the next! So it is really important you find what YOU are looking for in a family holiday. 
• I have been there & done that . I have been to most of the destinations I recommend (not all, I am of course a work in progress). But that means I can give you insider information and a real understanding of the resort/country/hotel. 
• If something goes wrong , I have your back. We always hope things don't go wrong, but if they do and you need help before, during or after travel, if you have booked with me, simply pick up your phone and whats app, call or email me. It will come through to me and be dealt with by me, someone who knows you and your booking. No more faceless call centres.

Check out my FAQ page

I help families all over the UK find their perfect holiday, but if you would like that special "in-person" touch, I offer face-to-face appointments at selected venues in and around Surrey:  

I currently offer appointments in Cranleigh , Dorking , Guildford , & Godalming   click below to schedule a totally obligation-free chat. 

"Nicky took my very vague musings about our family holiday and turned it into a wonderful selection of suggestions. It was really hard to pick our favorite!" Katy, Horsham

With access to exclusive deals and discounts not available to the general public, I can be your one-stop shop for your perfect family getaway.

In addition, I am always up-to-date with the latest travel trends, so I can provide you with the most current information and recommendations. Whether you are looking for a romantic retreat, a family-friendly holiday, or an action-packed adventure, I will work with you to create a truly unforgettable experience.

So, if you are ready to start planning your next holiday, contact me today and let's start exploring the world together! I am passionate about helping you find the perfect getaway and will work hard to ensure that your holiday exceeds your expectations. Trust me to take the stress out of the planning process and create an unforgettable experience for you and your loved ones. Let's start planning your dream holiday today!

"We had quite specific requirements for the accomodation which Nicky took on board and researched until she found the perfect solution" Charlie, Cranleigh

GET IN TOUCH TODAY

By booking with me you will receive:

  Bespoke & Tailored Advice  from a Travel Expert who has been there,

I will be on  hand 24/7 to help  with queries and general support, no call centres, straight through to someone who knows and understands your booking.

Security knowing that your holiday is  ABTA & ATOL Protected.

Discover Your Perfect Right Now

Check out our 5* Google Reviews HERE

We would love to help you find the perfect holiday

Working with an extensive range of suppliers enables us to tailor the holiday to your needs

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• We support you at every stage of your journey
• Available 365 days per year
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Contact one of our experts

If you want to discuss ideas for your dream trip, further details of a trip already booked or just have some general questions please contact us in the following ways:

Travel with confidence

We are partnered with InteleTravel and backed by their 25 year history in the travel industry. Inteletravel are an IATA accredited Agency and part of the ABTA travel association which protects your bookings.

We  have access to  many well known, ATOL protected suppliers, take a look at our preferred partners here .  

Do Something Different - Give Back - Travel Smart

An Independent Travel Agency

Paynes Personal Travel is a family business, born out of a passion for unique experiences and travelling. As an Independent Travel Agency, we have access to exclusive offers and preferential rates from hundreds of suppliers.

Whether it's a staycation in the UK, a special occasion that you want to mark with a day trip to remember, a bucket list holiday of a lifetime or you don't know where to start and need inspiration, we're here to help. There are no fees, we make a commission from suppliers  when you book through us and you still receive the best available rate, many of which you won't be able to find online. 

Paynes Personal Travel gives back - we're committed to promoting & donating to  Samaritans, a registered charity (at no cost to you).  As a business started during 'lockdown', we want to make sure that we're supporting one of the charities that has helped many people through this difficult time.

Head to Who we work with  to see some of Inteletravels preferred partners. See something you like? Get in touch, we work with all of them directly and have plenty more suppliers up our sleeve too!

Inspiring you to embark on adventures near and afar 

I love to use my passion for travel to encourage others to step out of their comfort zone and do something different, whether that be something close to home or much further afield.

Planning is something I do all day, every day without realising but something I'm aware for others is very overwhelming, let me help take that stress away and plan with you!

- Hanna, Founder

01438 54001 1                [email protected]

DESIGNING DREAM HOLIDAYS WITH A PERSONALISED SERVICE THAT EXCEEDS EXPECTATIONS

INDEPENDENT

TRAVEL AGENT

As an independent travel agent, we pride ourselves on delivering impartial and unbiased travel advice, tailoring your holiday to match your unique requirements and budget.

We go above and beyond to ensure your holiday is not just memorable but exceptional, striving to provide travel experiences that not only fulfill your dreams but also surpass your expectations.

Every holiday we curate is as unique as the individual it's crafted for.

BOOK SMART  TRAVEL WITH CONFIDENCE

We are proud members of the Travel Trust Association, ensuring that every holiday booked with Travel Designed comes with 100% guaranteed financial protection.

At Travel Designed, we adhere to a stringent code of conduct and uphold high company values, ensuring the best standards, quality, and customer service at all times.

Collaborating with industry-leading tour operators, we provide added peace of mind with flexible booking policies.

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time to us.

We take the time to understand your desires and needs, tailoring each detail to design your

perfect holiday.  

Whether it's a family beach getaway, an African safari, a luxurious five-star cruise,    an unforgettable winter retreat on the slopes, or a dreamy luxury honeymoon, we specialise in curating these unforgettable holiday experiences for you.

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Best and worst package holiday providers in 2024

In this article

Best and worst beach/resort package holiday companies

What is a package holiday, which beach/resort holiday companies does which recommend, how we researched holiday companies.

The UK's biggest package holiday company is also the best, according to more than 8,000 travellers asked to rate their beach/resort holidays in our survey. 

Jet2holidays now takes nearly six million people on holiday every year – even more than long-established holiday giant Tui. Despite this rapid expansion, and the fact that its holidays are relatively cheap (just £104pp/day on average), it achieved the top customer score, alongside pricier rival, Kuoni.

Customer service proved the difference between the top performers and those further down the rankings, with holidaymakers repeatedly praising Jet2holidays' personal touch, reliability and consistently high levels of service.  And similar praise was heaped on Kuoni – 'nothing was too much trouble', said one customer. Both providers have been at or near the top of our survey for years, proving a commitment to excellent service. 

As holiday prices soar, you might be tempted by bargain-basement prices, but be careful: eDreams, the cheapest provider in our table also scored lowest. It's a holiday company we repeatedly hear complaints about, and customers didn't feel that the holidays lived up to the way they were sold on the website; it was the only firm to get two stars for 'description matching reality'. 

Fortunately, there are plenty of options that don't cost the earth. You can compare customer scores and prices in the table below and, for extra peace of mind, all the companies awarded Which? Recommended Provider (WRP) status guarantee that they will not apply surcharges in 2024 – so the price won't go up after you book. 

For more independent travel advice and recommendations,  subscribe to Which? Travel

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Using the table In August 2022, we asked 8,361 Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the past two years. Star ratings are based on one to five stars. The more stars the better. Sample sizes are in brackets next to each holiday company. n/a indicates we did not receive enough responses to report on a company in that category. Average price Based on the median price per day of holidays taken by survey respondents, within this category, with the company named. Short-haul destinations are defined as anywhere less than a five-hour flight from London. Customer score Based on a combination of overall satisfaction and how likely people are to recommend the company

If you buy two major elements of a holiday – flights and accommodation, for example  – in a single transaction, from the same travel company, then you’ve booked a package. 

Any package holiday booked in the UK automatically benefits from the Package Travel Regulations (PTRs), which help to ensure that you get the holiday you paid for.

If you've booked a package and it includes a flight, then you will also benefit from Atol protection.

Find out more:  What is a package holiday and why should you book one?  

Jet2holidays – 84% 

Jet2holidays has gone from strength to strength, and despite growing to become the UK’s biggest package tour operator, it has managed to maintain the personal touch. It specialises in beach and resort holidays along the Med, although it does do city breaks and villa holidays too. 

Customers said Jet2 provided exactly what they wanted from a beach or poolside holiday, alongside exceptional customer service. 

Which? verdict The joint best beach/resort holiday provider in our survey, with five-star customer service at a very reasonable price.

Read the full Jet2holidays review or visit the Jet2holidays website directly.

Kuoni – 84% 

Kuoni specialises in luxury travel to resorts in exotic destinations, and you told us its high-end holidays are worth every penny.

Customers were impressed with Kuoni’s five-star customer service, accommodation and facilities.

Which? verdict: Joint top with Jet2holidays as the best beach/resort holiday provider, Kuoni is a top choice for a premium long-haul getaway. 

Read the full Kuoni review or visit the Kuoni website directly.

Trailfinders – 82% 

Trailfinders is consistently one of the UK’s top tour operators and it specialises in adding tailor-made touches to your holiday.

Trailfinders scored well across the board and customers appreciated how well-organised their holiday was, and how well the online description matched the reality.

Which? verdict: If you’re looking for a far-flung or tailor-made beach break, Trailfinders offers five-star customer service. 

Read the full Trailfinders review or visit the Trailfinders website directly.

Inghams – 81% 

Inghams specialises in lake and mountain holidays.

Customers praised its fantastic organisation and holiday representatives who were both helpful and knowledgeable.

Which? verdict: A very good choice for holidays in scenic locations.  

Read the full Inghams review or visit the Inghams website directly.

Hays Travel – 80% 

Hays Travel is an independent British travel agent and tour operator with more than 450 branches around the UK. 

Hays Travel received a raft of five-star ratings and was commended for the time and effort taken by its advisors in finding the ideal holiday for their clients.

Which? verdict: It’s not easy to provide great customer service for holidays costing under £100 a day on average, but Hays Travel does it.

Read the full Hays Travel review or visit the Hays Travel website directly.

In August 2022, we asked 8,361 Which? Connect panel members and the public to complete an online survey about their experiences of booking and going on holiday in the past two years. We only reported on companies when we received at least 30 responses.

You can have your say on what we research and help us achieve change by joining Which? Connect

Travel agents

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The 7 best online travel agencies in the UK

Best online travel agency for business travel, 1. travelperk: perfect for business travellers going the extra mile.

Main offerings and features:

• UK-based headquarters for smooth customer support
• Extensive inventory of travel services
• Flexible booking with FlexiPerk
• Safety alerts with TravelCare
• Integrated travel policy & approval flows
• Centralised invoicing
• Easy & real-time expense reports
• Carbon offsetting with GreenPerk
• 24/7 customer support with a 15s target
• VAT reclaim
• Integration with 3rd party tools , such as expense management or HR software like Expensify and BambooHR

See how to save money by automating your booking process

Best online travel agencies for leisure travel in the united kingdom, 2. travel supermarket: a travel agent part of moneysupermarket.

Key features:

• Get access to expert travel advice from the experienced team
• Includes: all-inclusive, long haul, beach-themed, and more types of holidays
• Europe-wide car hire is also available through the website
• Get inspired to find some winter sun with their “where’s hot” search filter

3. Lastminute: great for spontaneous travellers—or those that forgot to book!

• 1,500+ employees in offices across the globe
• An intuitive booking tool for flights, hotels, or both
• Get inspired with their ‘ deal finder’ search
• Also book the theatre, cars, ground transport, and the Eurostar

4. Hays Travel: great for those looking to travel with peace of mind

• Available on Whatsapp to bring your deals on the go
• Booking centre: if you’d prefer to plan your trip in-store with an agent
• ATOL scheme: to ensure you’re protected should something happen to the holiday company while you’re away
• Hays prepaid Travel Money Card for worldwide cash withdrawals and 24/7 customer support

5. Thomas Cook: one of the UK’s most renowned tour operators

• Score the best service on any holiday as Thomas Cook are members of ABTA
• A huge selection of beach to cheap to luxury holidays to choose from
• Availability to book your travel money, travel insurance, and airport transport
• A fantastic holiday advice magazine to keep you inspired when booking

6. Easy Jet Holidays: for holiday goers on a budget

• Best price guarantees and low deposits—from £60pp
• Book flights, manage bookings, and access your boarding passes via the app
• Holidays that are easier on the credit card by splitting your payments out
• Cancel up to 60 days before you travel and get your deposit back as EasyJet credit

7. Tui: great for those looking to fly from local and go global

• Tours and multi-destination trip for a tailor-made retreat
• A huge selection of ocean and river cruises for that perfect holiday on the water
• Plenty of holiday deals to inspire a trip on any budget
• A nifty holiday budget calculator to help you figure out your spending money

Closing out British travel companies worth considering

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
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The Truth About Becoming an Independent Travel Agent

Travel Quest Network

It’s scary taking the first leap into the depth of self-employment without any clue on where to go from there.

The good news is, you’re off to a solid start.

You did the hard part: you decided to embark on a new career path.

Now, dig up that list of requirements for your “ideal job,” and it might read a little something like this:

• Flexible schedule
• Long-term career
• Helps people
• Comfortable
•  No cubicle!
• Supportive network
• Awesome travel benefits

This sounded crazy when you started writing it, but now, you realize this is actually achievable. These traits are basically a mirror image of the benefits you’d have in a career as an independent travel agent.

So how do you turn this dream into a reality?

It’s a challenge trying to sift through all the advice out there to find clear instructions on how to become an independent travel agent. That’s why we’ve filtered through the resources to provide you with the truth, challenges and all, so that you can take your next steps.

What is an Independent Travel Agent?

The perks of being your own boss are quick to entice, but before you start ordering your business cards, it’s important to understand the basics. We’ll start with one of the most important questions:

What is an independent travel agent?

If you break down the job title word-for-word, you can easily get a sense of what your role as an independent travel agent will be.

“Independent” refers to being self-employed. You are your own boss, akin to a contracted worker, and therefore are not technically an employee of any other agency.

Obviously, you work in the field of travel, creating customized itineraries for trips by offering the best recommendations for every aspect along the way. Travel agents can narrow the scope of this definition by specializing in a niche, like honeymoons, luxury, family, adventure, European, or multigenerational vacations.

As an agent, you are a trusted resource from which clients learn about travel and travel services. It is your responsibility to build relationships with suppliers around the world so that you can offer their services. Of course, a love of travel is a necessary passion to become an independent travel agent, but it will not be your defining feature.

More than anything, an independent travel agent is a salesperson. You will be working off of commission after all.

However, because travel is an intimate and expensive endeavor, your purpose will not be to get your clients to book as quickly as possible.

Instead, you have to provide them with all of the tools at your disposal to plan the best trip possible.

Are You Ready to Become an Independent Travel Agent?

One of the great things about becoming an independent travel agent is that it can be done from anywhere. That being said, it takes more than giving yourself the title to succeed.

As an independent travel agent, your clients rely on your experience and advisement.

Don’t worry, there is no need to start counting all of the stamps in your passport. While it is helpful to be well-traveled, it is more important that your travel knowledge is driven by your passion for it.

You are the expert, and you must convey your expertise through confidence in what you are selling.

Beginning with prior sales experience and an entrepreneurial spirit will get you far. Whether you served in a restaurant or worked in a retail store, those customer service experiences will all work toward your success.

If you don’t know where to start, try offering up your travel agent skills to the people you are already connected with. Become the one creating detailed itineraries. Learn to anticipate people’s needs. This experience will help build your rapport with future clients.

3 Major Benefits of Becoming an Independent Travel Agent

One word:  Independence .

It is something everyone craves in their career, but few are able to experience completely while working as an employee.

As a contracted worker you have complete control over when, where, and how you conduct business. Whether you work from home or decide to rent a private office space, it is completely up to you.

You make the rules.

The freedom of being your own boss may have drawn you to learn how to become an independent travel agent. But it is not the only perk of this profession.

Here are a few more benefits that you can take advantage of: 

•  Steady income:  According to Statista, revenue from travel agencies is expected to reach over $17 billion by 2020. There is a large earning potential for independent travel agents since your income is comprised of commission, service fees, and consultation fees. Also, as an at-home agent, you are eligible for tax deductions. 
• Travel perks:  Also known as FAM trips. These “familiarization” trips are provided at reduced rates by suppliers. The purpose is to use the trip as a learning tool to understand the supplier’s services and products. In addition, FAM trips will give you the firsthand knowledge to pass down to your potential clients and a chance to learn the tricks of the trade. 
• Travel discounts : Travel agents also enjoy a wealth of discounts from hotel stays to renting a car. One way to start generating discounts is to legitimize yourself with an IATA card.

Among the tangible benefits, becoming an independent travel agent is also a fulfilling career choice. People are choosing you to plan one of the best experiences of their lives, and that is rewarding.

The True Challenges of Becoming an Independent Travel Agent

Be forewarned, though the benefits heavily tip the scale in one direction, there are challenges to becoming an independent travel agent just like any other profession.

One of the main hurdles is the investment of time and money you must make when starting out. There are start-up costs, host agency fees, and other upgrades you may need to consider.

As a contractor, you do not receive traditional employee benefits. The payment structure for independent travel agents may take time to get used to as well. It is commissioned-based, and often, those commissions are not paid to you until after your client returns from their trip.

It takes time to build your business.

Becoming an independent travel agent is a long-term endeavor, and if you are willing to put in the time, it can be your career for life.

What Becoming an Independent Travel Agent is All About

Independence does not mean that you are alone.

One of the common misconceptions about this career choice is that you will have no support.

However, the role of an independent travel agent is defined by their relationships. Relationships with your clients, suppliers, and most importantly your host agency, are all essential components of your success.

Client Relationship

You can think of your role as an independent travel agent more like a consultant. Your clients, both new and returning, will rely on the recommendations you give them when planning their soon-to-be cherished experiences.

This relationship requires a large amount of trust, understanding, and openness. On your part, it is also about listening and reading people to provide them with experiences they will love. Fostering these relationships are what will secure your business.

Supplier Relationship

The largest portion of your income will derive from booking with suppliers. Remember the FAM trips you took advantage of? More than anything, those trips are learning experiences.

Suppliers and independent agents work together to compile the perfect trip for each client. As an independent travel agent, it is up to you to understand what type of vacation packages you are offering so you can advise based on true experience.

Agent-supplier relationships are beneficial to everyone.

You will have first-hand knowledge to pass down to each client so that together, you can plan the best experience possible. Plus, the more clients you send, the more both you and the supplier financially benefit.

Host Agency Relationship

In your quest to become an independent travel agent, finding the right host agency is like finding the North Star. The right agency will work with you, guiding you through the challenges, and creating a clear path for success.

Host agencies are a key partner to help you become a successful independent travel agent. They help legitimize you as an agent, especially early on, and provide access to resources and their established network.

Host agencies can also provide marketing and promotional materials, training, recording keeping, and support along the way.

How to Build the Perfect Travel Agent/Host Agency Relationship

Now that you know the truth about becoming an independent travel agent, it’s time to take the first step: finding the right host agency.

While the importance of a fair commission should not be downplayed, it is vital to factor in other characteristics of your potential host agency that are just as important.

Not all host agencies are created equal.

They vary greatly in their size, benefits, and dedication to their agents. When researching the best agency for you, it is important to ask yourself:

• What size agency do I want to work with?
• Do they offer training?
• Are there marketing opportunities?
• What is the agent/agency relationship like?

Everyone has different goals. That’s why when you’re starting out as an independent travel agent, your goals should align with the agency you choose. When Travel Quest Network began hosting agents in 1998, they made sure that working closely with their agents to reach a common goal was the focus of their business.

Today, they continue to fulfill that goal by serving over 1,200 agents in the US. Travel Quest Network offers training, technology resources, marketing, and flexible pricing plans that range from 70-100% commission in the agent’s pocket.

So what are you waiting for? Get on board with your dreams and learn more about partnering with Travel Quest Network to become a successful independent travel agent. 

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Travel agencies in the United Kingdom - statistics & Facts

Retail travel agencies in the united kingdom, online travel agencies (otas) in the united kingdom, key insights.

Detailed statistics

Annual output of travel agencies and tour operators in the UK 2010-2022

Number of businesses in the travel agency industry in the UK 2013-2023

Number of businesses in the travel agency industry in the UK 2023, by employment size

Editor’s Picks Current statistics on this topic

Current statistics on this topic.

Tour Operators & Travel Agencies

Leading travel agents ranked by number of outlets in the UK 2024

Number of retail travel agents in the UK 2019-2023

TUI UK Limited revenue 2015-2022

Related topics

• Travel agency industry
• Package holidays in the United Kingdom (UK)

Travel and tourism in the UK

• Travel and tourism in the United Kingdom (UK)
• Vacation travel behavior in the United Kingdom (UK)
• Tourism in London
• Online travel market
• Digitalization of the travel industry
• Mobile travel trends
• Impact of technology on travel and tourism

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Annual output of travel agencies, tour operators, and other reservation services in the United Kingdom (UK) from 2010 to 2022 (in million GBP)

Monthly output growth of travel agencies and tour operators in the UK 2019-2023

Monthly output growth of travel agencies, tour operators, and other reservation services in the United Kingdom (UK) from January 2019 to March 2023

Market size of the travel agency industry in the UK 2013-2023

Market size of the travel agency industry in the United Kingdom (UK) from 2013 to 2022, with a forecast for 2023 (in million GBP)

Revenue of travel agencies in the UK 2008-2021

Annual revenue of travel agency enterprises in the United Kingdom (UK) from 2008 to 2021 (in million GBP)

Gross value added (GVA): travel agencies in the UK 2008-2021

Gross value added (GVA) of travel agencies in the United Kingdom (UK) from 2008 to 2021 (in million GBP)

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Number of VAT/PAYE based enterprises in the travel agency, tour operator, and other reservation services and related activities industry in the United Kingdom (UK) in 2023, by employment size band

Number of businesses in the travel agency industry in the United Kingdom (UK) from 2013 to 2022, with a forecast for 2023

Travel agents

• Premium Statistic Number of retail travel agents in the UK 2019-2023
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Number of travel shops operated by retail travel agents in the United Kingdom (UK) from 2019 to 2023

Number of retail travel agents in the UK 2023, by retailer

Number of retail travel agent stores in the United Kingdom (UK) as of June 2023, by retailer type

Leading travel agencies in the United Kingdom (UK) as of February 2024, by number of travel shops

Most popular amusement, cruise, and travel brands in the UK Q4 2023

Most popular amusement, cruise, and travel brands in the United Kingdom as of 4th quarter of 2023

Annual revenue of TUI UK Limited in the United Kingdom (UK) from 2015 to 2022 (in million GBP)

TUI UK Limited net income 2015-2022

Net income of TUI UK Limited in the United Kingdom (UK) from 2015 to 2022 (in million GBP)

Number of TUI AG employees worldwide 2011-2023, by region

Number of TUI AG employees worldwide from 2011 to 2023, by region

Turnover of Hays Travel Limited in the UK 2008-2023

Turnover of Hays Travel Limited in the United Kingdom from 2008 to 2023 (in million GBP)

Profit/loss after tax of Hays Travel Limited in the UK 2008-2023

Profit/loss after tax of Hays Travel Limited in the United Kingdom from 2008 to 2023 (in million GBP)

Key financial figures for Flight Centre (UK) Limited 2020-2022

Key financial figures for Flight Centre (UK) Limited from 2020 to 2022 (in 1,000 GBP)

Online travel agencies

• Basic Statistic Market cap of leading online travel companies worldwide 2023
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Market cap of leading online travel companies worldwide as of September 2023 (in million U.S. dollars)

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Key data on the online travel agency industry in the United Kingdom (UK) as of January 2023

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Net income of On the Beach Group plc in the United Kingdom (UK) from 2014 to 2022 (in million GBP)

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Revenue of Tripadvisor, Inc. worldwide from 2012 to 2023, by region (in million U.S. dollars)

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Revenue of Lastminute.com Group (lm Group) worldwide from 2019 to 2023, by country (in million euros)

Skyscanner annual revenue 2011-2021

Annual revenue of Skyscanner Limited from 2011 to 2021 (in 1,000 GBP)

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Revenue of Skyscanner Limited from 2014 to 2021, by business segment (in 1,000 GBP)

Key financial figures for Thomas Cook Tourism (UK) 2019-2022

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Booking behavior

• Premium Statistic Preferred methods to book the next overseas holiday in the UK October 2022
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Preferred methods to book the next overseas holiday in the UK October 2022

Preferred methods to book the next overseas holiday among individuals in the United Kingdom (UK) as of October 2022

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How to Become an Independent Travel Agent in 2024

The Modern Travel Agency

Fora Travel

https://www.foratravel.com/the-journal/how-to-become-an-independent-travel-agent

Fora Advisor Swaylah Faroqi

Have you ever wanted to escape the 9-5 grind and become your own boss? Do you have a passion for travel and helping others? If so, becoming an independent travel agent may be the perfect new career for you!

In this article, we have a comprehensive guide on how to become an independent travel agent. We’ll break down everything you need to know, from the skills you need to the steps involved in getting started. We will also discuss the benefits and challenges of being an independent travel agent, so you can decide if it’s the right fit for you. Plus, we’ve got tips on how to get started and land your first clients.

So whether you are just starting to explore the idea of becoming an independent travel agent or you are ready to take the plunge into the travel industry , this article is for you.

First things first. What’s an independent travel agent?

Fora's Live Forum 2023, an annual conference that brings together Fora Advisors and top industry professionals

A travel agent (also known as a travel advisor) is someone who earns money by booking travel and helping clients make travel arrangements. You can book leisure travel or corporate travel, or both. You are essentially working as a travel consultant. If you want to dive deeper into the nitty gritty, learn more in our article: what is a travel agent?

An independent travel agent is a self-employed travel agent (someone who works for themselves). You call the shots and you can work part-time or full-time. It’s also a career path that you can build up over time (for example, transitioning from part-time to full-time). Independent travel agents are entrepreneurs.

Independent travel agents typically work with a host agency

Typically, independent travel agents work as independent contractors with a travel agent host agency. A host agency is a business that provides support and resources such as training, partnerships and tools to their agents. Independent agents leverage these resources while maintaining their own brand and business operations. This arrangement allows independent agents to compete more effectively in the market without the overhead costs of developing these resources independently.

If you’re looking to become an independent travel agent, you'll want to choose your host agency wisely. At Fora, we offer an all-in-one solution for everything you need to succeed as an independent travel advisor. Learn more about our membership program .

Skills you need to become a successful travel agent

Fora Advisor Gaya Vinay

Whether it's planning a dream vacation, booking a cruise line or organizing an adventurous expedition, travel agents bring their expertise, creativity and enthusiasm to every booking.

If you’ve never booked travel for someone else before, don’t stress – passion for travel and a willingness to learn is the biggest criteria to get started.

"Prior to working with Fora, I had only planned trips for myself and other family members," Fora Advisor Jennifer Lopez shared. "Working as a travel advisor had always appealed to me but I couldn't figure out how to do it on my own in a way that made sense. That is, I couldn't figure it out until I came across Fora."

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Customer service skills

As you dive in, you’ll start to hone your ability to sell travel. This includes being able to identify client needs, build rapport and close deals. Agents must also be able to provide excellent customer service, which means being responsive to client inquiries, resolving any issues that arise and going the extra mile to ensure client satisfaction. In other words, you’re someone who loves helping others.

Excellent at researche & passionate about learning

Another important skill for independent travel agents is the ability to conduct research. This includes nerding out on building an itinerary, as well as being able to compare prices. We have an all-in-one booking platform for travel advisors that helps make the latter part easier.

Of course, you’ll want to stay up-to-date on the latest travel trends. At Fora, we have ongoing training sessions for you to stay in-the-know on the latest updates in the travel industry, plus you’ll join a top-notch community of fellow Fora Advisors who are willing and eager to share their tips with you.

Sales and marketing-oriented

Finally, independent travel agents need to be able to market themselves and their business. This means putting yourself out there, creating marketing materials and networking with potential clients. Learn more about how Fora helps you build your book of business .

How to become an independent travel agent: a step-by-step guide

Becoming a travel agent takes work and dedication. But if you stick with it, a career as a travel advisor can be rewarding in both an “I love my job!” kind of way and in a lucrative sense. 

Let’s break down the steps in broad strokes.

1. Find a host agency

As an independent travel advisor, you’ll likely want to partner with a host agency. You’ll work as an independent contractor, and the host agency offers infrastructure that will cover everything from commission tracking and payments to preferred programs with top travel brands.

"Once I decided that I wanted to become a travel agent, I spent quite a lot of time researching the many available host agencies," Fora Advisor Jennifer Lopez said. "When I came across Fora, I knew instantly that I had found the perfect fit for me. Fora's emphasis on technology and innovation appealed to me. I also appreciated their openness to what kind of business I wanted for myself. If I wanted travel advising to be my full-time job, Fora would help make that happen. If I wanted to do travel advising part-time and only book travel occasionally, Fora was open to that as well."

At Fora, we pride ourselves on our holistic approach to supporting our advisors. We offer travel agent training , community, technology, marketing tools and seamless payments. We’re also part of every major preferred partner program , and we have our own in-house program (Fora Reserve) as well — so you’ll be able to offer your clients a wide variety of perks and upgrades while getting a competitive commission at the same time. 

Learn more about becoming a travel advisor with Fora .

"From the day I started working as a Fora Advisor, I had all of the tech tools and educational resources available to help launch my new career," Fora Advisor Jennifer Lopez said. "I have also had the support and advice of all of my fellow Fora Advisors, which is an invaluable help when I am booking travel to places that are unfamiliar to me. With all of those elements, I was able to hit the ground running and make bookings from day one.

2. Get formal training

Once you join a host agency, you’ll want to dive into training. There is a lot to learn... You’ll want to learn the lingo (like what a DMC is), as well as the basics of how to make a booking. By the way, training as a travel advisor is ongoing. Even experienced travel advisors participate in ongoing training to stay in-the-know. We love that working as a travel advisor is one of the best roles to be a professional life-time learner.

Fora offers an extensive catalog of travel agent classes  (taught by experienced travel pros at the forefront of the industry) and travel agent certification .

"If I had to describe Fora's training program in one word, it would be robust," Fora Advisor Caroline Weilert said. "I love that Fora considers all angles related to training - business planning, destination overviews, hotel spotlights, mentorship programs, supplier overviews – and that it provides webinars, live trainings, recordings and best of all, access to the entire supplier community. Everyone at Fora is a learner and a trainer because we all have different types of knowledge to share with each other."

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It's worth noting that our training is also flexible: it is offered online and you can take it at your own pace.

"Fora's self-paced training program was a game-changer," Fora Advisor Timadge Berkhadley said, explaining that it complemented her role as a mom and her other career as well. "Juggling other commitments, I could learn at my own speed, yet the content was rich and comprehensive. This empowered me to confidently navigate my client calls, feeling well-equipped with the knowledge to succeed."

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3. Stay diligent and start booking travel

As you learn the ropes, you’ll gear up to get ready to book travel for clients. Booking travel for clients is a skill that you’ll build confidence in over time. Hotels are a great start to book travel, but there are plenty of other travel experiences that you can book, from vacation packages to travel insurance. Learn more about the different types of travel suppliers you can book as an advisor .

Success rarely occurs overnight, but you get out what you put in. We’ve got plenty of resources to help you along the way.

Considerations to become an independent travel agent

Fora Advisors on a scouting trip in Morocco

Benefits of becoming an independent travel agent

One of the primary advantages of becoming an independent travel agent is the flexibility it offers. You are running your own travel business, after all. You have the freedom to set your own work hours and location. Whether you prefer to work from the comfort of your home as a home-based travel agent or while traveling the world, you’ll have the autonomy to create a schedule that suits your lifestyle.

It’s worth noting that you can start part-time if you prefer. This flexibility allows individuals to test the waters of entrepreneurship. As your business grows and gains momentum, you can gradually transition to full-time work. It’s worth noting that not every travel agency accepts part-time agents, but at Fora, we do. There are no sales booking minimums at Fora, and you can book as much (or as little) as you want.

"I had been dreaming about a career pivot for a while but always felt stuck on how to make it happen," Fora Advisor Alexandra Vigilante Chamberlin shared. "As an avid traveler who felt trapped in the rigid schedule of a traditional healthcare worker, Fora gives me the opportunity to grow my passion for travel into a business at my own pace while still working full-time and eventually make the leap to travel advising full time when I'm ready."

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There’s also a lot of creativity in the business. Independent travel agents have the chance to build their own brand and network of loyal clients (learn how travel agents get clients ).

Next, it’s a passion-driven career. After all, you are helping others plan their dream vacations and can help with milestone moments like honeymoons. Witnessing the joy and gratitude of satisfied clients makes this career rewarding.

Finally, it’s worth noting that working as an advisor offers the chance to connect with a community of fellow travel lovers. The travel industry is filled with passionate professionals who share a love for exploration and adventure. At Fora, we’re big on community and have a ton of opportunities to connect with fellow Fora Advisors in person as well as online (we have a digital community app called Forum ).

Challenges of becoming an independent travel agent

Despite the flexibility and rewards, becoming an independent travel agent also comes with its fair share of challenges, and it’s important to factor these in as you decide whether it’s the right role for you.

There is a learning curve as you get started. Your first booking will take longer than the bookings you make later in your career (it takes both practice and confidence to build speed). You should not expect overnight success, and that’s okay! It’s a rewarding career to build over time.

It’s worth considering that there's irregular work schedules that are often unavoidable. For example, if you’re booking travel for someone over the holidays and they need support, you’ll need to step in with excellent customer service skills.

Additionally, the income of an independent travel agent can be uncertain. It is a commission-based business, and so your income can fluctuate in a way that’s different from a traditional 9-5. Learn more about how travel agents get paid .

Despite these challenges, becoming an independent travel agent can be a rewarding career.

Read more: Is Being a Travel Agent Worth It? Fora Discusses the Pros & Cons

How can I get started to become an independent travel agent?

We offer everything you need to succeed as a travel advisor, from your first booking to your 1,000th and beyond.

"Simply put, Fora was the most innovative, tech-forward, community-focused and supportive host agency of all that I researched," Fora Advisor Caroline Weilert shared. "I have not for one second second guessed my decision to go with Fora.

When you’re ready to get started, apply to become a Fora Advisor today .

FAQs on how to become an independent travel agent

Still have questions? We’ve got you.

Is it possible to become a travel agent without an agency?

Yes, but it’s worth noting that this isn’t the traditional path that most advisors take (especially as they’re getting started). This is because a host travel agency offers infrastructure and support that is difficult and expensive to set up on your own. For example, you cannot make commissions on bookings without an IATA number (a unique identifier assigned by the International Air Transport Association to travel agencies). Working with a host agency means that you have less upfront and ongoing work around legal/infrastructure to get access to a IATA number.

In addition, host agencies offer support and scale. You’re joining a network of fellow advisors who are booking under the same umbrella, so you’re more likely to get preferred partnership benefits through programs like Virtuoso , Four Seasons Preferred , Rosewood Elite and more. We offer all of this through Fora.

"The Fora community is an invaluable resource," Fora Advisor Timadge Berkhadley said. "Whether I have a question about a destination or need a recommendation on the perfect property, my network of fellow agents is always just a reach away. Plus, Fora HQ is fantastic — they offer ongoing support and are truly invested in my success."

How much do travel agents make?

The short answer is that you get what you put in. The earning potential for independent travel agents can vary significantly. Generally, independent travel agents who specialize in luxury travel or a niche tend to earn higher incomes compared to those who focus on budget travel.

According to the U.S. Bureau of Labor Statistics , the median annual wage for travel agents was $46,400 in 2024. However, it’s worth noting that it can be a lucrative career, and there are many travel advisors earning well into the six figures.

Read more: Everything You Need to Know about a Fora Travel Advisor Salary (and How Our Advisors Get Paid)

How do I get clients as an independent travel advisor?

It can be daunting to try and figure out how to get your first clients as an independent travel advisor and build your business. We typically recommend beginning by tapping into your personal network. Then, you’ll want to expand your network through marketing initiatives. 

We offer training on how to market yourself, plus templates so that you can stay active on social media. Lastly, at Fora, we have an industry-leading Client Lead Program that allows travel advisors to build their client base. Learn more about how we help you build your book of business .

What qualifications do I need to become an independent travel agent?

While a formal travel agent education is technically not required to become an independent travel agent, it is highly recommended. There are several travel agent schools and training programs available to become accredited in the industry. Many of these programs offer comprehensive training that covers everything you need to know about the travel industry, from booking flights and hotels to marketing your services. Some programs even offer certification, which can give you a competitive edge when looking for clients.

Fora offers comprehensive, online travel agent courses that can help you get started in this exciting career. Upon completing our program, you will be certified as a travel agent and ready to start your own business. We will also provide you with ongoing support and resources to help you succeed.

"I love that Fora's training program meets me where I'm at – I have access to live training but also on-demand resources," Fora Advisor Alexandra Vigilante Chamberlin said. "It's amazing forging bonds with my fellow advisors as we learn and grow together but also having access to highly experienced travel advisors that I respect and admire."

How do I stand out?

Being an independent travel agent comes with its perks, and it also means you’re developing your own business. One of the best ways to stand out among the crowd is thoughtful, creative and consistent marketing.

As an independent travel agent with Fora, you'll have access to content marketing tools like email templates and social media resources to help you peacock your travel knowledge.

We’ll also help guide you in building your brand around your niche. Do you know the ins and outs of cruises? We’ll help you create gorgeous marketing emails on cruising. Are you a Disney travel aficionado? You can publish guides optimized for SEO on your tried-and-true tips (read how to become a Disney travel agent , too).

Remember, success as an independent travel agent requires dedication, hard work and a passion for travel. By effectively marketing yourself, delivering exceptional customer service, networking strategically and committing to professional development, you can establish a successful and rewarding career.

More travel advisor resources

Check out these articles for more tips and intel on becoming a successful travel advisor:

What Makes Fora a Global Travel Agency?  

Becoming a Corporate Travel Agent: Fora's Full Breakdown

Luxury Travel Advisor Spotlight: Travel Planning for Elite Clients

Why Group Bookings Are Great: Tips from an Expert

Room Blocks 101: Mastering the Art of Group Bookings

Take it from Our Advisors: 8 Reasons to Become a Fora Advisor

What Does It Take to Become a Travel Agent?

Are you the go-to person for travel tips?

Transform your passion for travel into your dream job. We'll set you up with everything you need to succeed as a travel advisor. From training to top-notch tech, marketing assets, community, commission tracking & payments (and more), we've got you.

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Heathrow Border Force strike: What does it mean for your flight?

More than 300 pcs union members plan to walk out from 29 april to 2 may, article bookmarked.

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Hundreds of UK Border Force officers at Heathrow airport plan to strike for four days over what their union calls “an unworkable new roster system”.

The Public and Commercial Services (PCS) union has called the walk-out of members working for UK Border Force over new rosters that it claims “would see around 250 of them forced out of their jobs at passport control”.

Members voted by a margin of 9-1 in favour of industrial action over the issue.

The stoppage, involving more than 300 PCS members, is scheduled for 29 April to 2 May . It will involve UK Border Force offices working on passport control in all four Heathrow terminals.

These are the key questions and answers.

What is the dispute about?

At the root of the dispute is a controversial new rostering system.

The PCS union says planned alterations to shift patterns “would have a detrimental effect on all the current staff and leave nearly 250 without a job on passport control, including many with disabilities or caring responsibilities”.

The union says: “If they refuse to accept the new contracts, they would be forced to seek jobs elsewhere in the Home Office .”

Wasn’t a similar strike called off?

Yes. In late March the PCS union told the Home Office it had called a strike from 11 to 14 April, at the end of the school holidays for many families. But in what the union called “a spirit of collaboration”, the PCS called off the walk-out a week before it was due to start .

At the time the union’s general secretary, Fran Heathcote, warned: “This does not end the dispute. It is an opportunity for the Home Office to demonstrate they are genuinely seeking a resolution.”

But she later called the new strike, saying: “The Home Office should be doing all it can to retain experienced, trained staff – not lose them by introducing an unworkable new roster system.”

What are the possible effects?

Since UK Border Force staff routinely check only arrivals at airports, rather than departures, the initial impact of the walk-out will be on people landing from abroad at Britain’s busiest airport.

But no one can predict exactly what will happen – especially when flights arrive containing a substantial proportion of passengers who need to be examined by officials.

Were large numbers to build up in the immigration hall of one or more terminals, it is conceivable that airlines would be ordered to delay disembarking new flights to avoid overcrowding.

Such an instruction could feed through to delays, with departing passengers unable board those planes on schedule. There could conceivably be cancellations of some departures.

But the strikes in December 2022 did not have a significant effect.

What does the government say?

A Home Office spokesperson said: “We are disappointed with the union’s decision to strike but remain open to discussing a resolution with PCS union.

“The changes we are implementing will bring the working arrangements for Border Force Heathrow staff in line with the way staff work at other ports, provide them with more certainty on working patterns, and improve the service to the travelling public.

“Keeping our borders secure remains our top priority and we have robust plans in place to minimise any potential disruption.”

What mitigation plans does UK Border Force have?

The Home Office may use techniques as deployed during the last walk-out by UK Border Force in December 2022.

Military personnel and civil servant volunteers were trained to replace the staff who normally check the passports of arriving passengers.

They were not able to provide the same level of service. But the hope among ministers and managers is that with many arrivals able to use eGates, excessive waits can be avoided.

In addition, it is possible that new Minimum Service Level legislation could be used to require a certain proportion of union members to work.

The Independent has asked the Home Office for a response.

What are my rights if my flight is disrupted?

Cash compensation will not be payable, because the issue is beyond the airlines’ control. But they have a duty of care to provide an alternative flight as soon as possible, as well as meals and, if necessary, accommodation while you wait.

Are other strikes threatened at Heathrow?

Yes: 50 aircraft refuellers working at Heathrow airport will walk out for 72 hours from 4 May in a dispute over terms and conditions for new staff. They work for AFS Aviation, which refuels aircraft for Virgin Atlantic , Emirates and Singapore Airlines.

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'Phenomenal' Jet2 launch at Bournemouth as top five destinations revealed

BOSSES at Jet2 have hailed the “truly phenomenal” launch at Bournemouth Airport one month after the major expansion. 

The low cost package holiday airline will start flying from the county’s airport from April 2025 to 16 sunny destinations across Europe and in Turkey. 

“Strong and sustained demand” has been seen by the company since the commitment to 27 weekly flights from two aircraft was announced in late March. 

Steve Heapy, Jet2’s chief executive, said: “We know that customers and independent travel agents had been waiting keenly for us to make this move, and the reaction to the launch has reflected this.

“From day one, and over the last four weeks, the response to our award-winning flights and holidays going on sale from Bournemouth Airport has been truly phenomenal, and we are delighted at how well the launch has been received.  

“Customers and independent travel agents are clearly relishing the chance to book our award-winning flights and holidays.” 

Destinations the airline will fly to include Canary Islands, Balearic Islands, Turkey and Greece as well as services to hotspots such as Mainland Spain, Portugal and Madeira. Two destinations (Fuerteventura and Madeira) are exclusive from Bournemouth Airport. 

But the top five destinations residents have been booking from Bournemouth are Antalya, Tenerife, Dalaman, Majorca and Rhodes – although the company said sales are strong on all destinations.

Read more:  Jet2 teases further growth from Bournemouth Airport

Mr Heapy added: “Since launching one month ago today, we saw an immediate surge in bookings from Bournemouth Airport, and that demand shows no sign of slowing down.  

“Between now and April 1, 2025, when our first flight departs from Bournemouth Airport, we are focusing relentlessly on getting everything ready, so we can delight customers with our award-winning service and showcase just why we are the leading leisure airline and UK’s largest tour operator.” 

Bournemouth Airport is Jet2’s 12th UK airport base and elected to come to Hurn in response to “years of demand from customers and independent travel agents in Bournemouth, Southampton, Portsmouth and the wider south of England region”. 

Two destinations (Fuerteventura and Madeira) are exclusive from Bournemouth Airport. 

Jet2’s arrival at Bournemouth Airport has also resulted in more than 100 new jobs being created initially, with positions available across flight deck, cabin crew, engineering, and ground operations. 

To find out more about joining the business, visit https://www.jet2careers.com/