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Bolsover Cruise Club   Reviews

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Reviews 4.9.

4,953 total

Most relevant

Nicola was friendly and professional

Nicola was friendly and professional, putting all possible suggestions forward. She and her colleague behind the scenes have put together a schedule we are all happy with, which is difficult with all the extra details/add ons we have requested. We have every confidence this will be managed to the Nth degree.

Date of experience : 20 April 2024

Knowledgeable, efficient and friendly travel consultants

We have just booked a tailor made cruise through Bolsover. We have only been on one cruise before which was made even more enjoyable because it all ran so smoothly. So didn’t hesitate to book through the company again. The travel consultant has been an absolute delight to talk to and she has dealt with every little question of ours efficiently and if she wasn’t sure she phoned someone to find out. We were made aware of the company through a friend’s recommendation.

Date of experience : 17 April 2024

Reply from Bolsover Cruise Club

We really appreciate your kind review of our Cruise Experts, thank you.

Great as Always

We had been looking for a cabin on a 2025 cruise for several weeks but the ones we were after were all fully booked!! When one suddenly became available Bolsover speedily and efficiently booked it for us. Absolutely delighted.

Date of experience : 11 April 2024

This is brilliant to hear, we're glad we were able to book your desired cruise.

You could say I'm 'Old School' when it…

You could say I'm 'Old School' when it comes to arranging anything, I like voice communication. Bolsover always pick the phone up whether you want a quote or ask a question. They seem quite honest when explaining, what they would do in your shoes, as some of the staff have already experienced what you are asking. To sum up so far, very helpful and trustworthy.

Date of experience : 15 April 2024

We really appreciate your review and it's great to hear our Cruise Experts could advise from their experience.

First but not last time of using bolsover cruises …

I had a brief chat over messenger before I came to the shop. On arrival we met Isla. She was brilliant. She had a few cruises already from the chat we had had. When we had decided on one she was very knowledgeable in helping us choose our cabin etc. We were really happy with everything. She is actually looking for something for us for next year. Hopefully, she will stumble across something for us.

Start to finish

From start to finish everything was great. Couldn’t have been more helpful with anything we asked. They made sure we had the knowledge to enhance our holiday and this was across the board at Bolsover Travel everyone seemed to be working from the same sheet. We were that impressed with them we have recommended them to other friends who have the same opinion..

Date of experience : 01 April 2024

Thank you Maggie, we really appreciate your review and for recommending us to your friends.

Excellent Service.

I have always received an excellent service from Bolsover Cruise Club. Staff are friendly and guide you through the process of choosing your requirements, always patient and informative. If you need to be called back you always are.

Date of experience : 18 April 2024

Thank you Wendy, we appreciate your continued loyalty.

Bolsover Cruise Club provide excellent service

I always use Bolsover Cruise Club for booking my cruises. Never a problem polite, efficient knowledgeable staff. I have used them for many years and will continue to do so in the future.

Date of experience : 16 April 2024

Thank you Christine, we appreciate your continued loyalty.

Excellent customer service.Person on…

Excellent customer service.Person on phone was clear and precise when trying to book a cruise, did not rush you. Any queries were answered promptly and you were not held in a telephone queue

This is brilliant to hear, thank you.

First timers definitely use Bolsover

Easy to get to first off, good parking and a great welcome on arrival. No pressure put on us to book. Very informative information, simple booking process all very professional. Last of all a great cup of coffee!!

Date of experience : 08 April 2024

Thank you Geoffrey, this is great to hear you had a brilliant experience visting our Cruise Bureau. We look forward to welcoming you again.

Bravo Bolsover

Great customer service. Knowledgeable staff who make cruise booking a pleasure and stress free. Long may it continue. Bolsover are exceptional every step of the way.

Thank you Catherine, we really appreciate your review.

Booking first Cruise

Great help and advice booking my first cruise. Taken through everything step by step with care and consideration and double checking that I understood everything that was discussed. Did not feel rushed or pressured into anything. Great customer service, thank you - can't wait to go cruising the Fjords!

Date of experience : 06 April 2024

Thank you for your review Maureen, this is great to hear and we hope you have a fantastic cruise to Norway.

Great experience

Although we called in on spec without appointment staff managed to accommodate us within a short space of time. We were happy with info provided about cruise we wanted and had no problem booking there and then.Would definitely use Bolsover cruise in future for any other hols

Date of experience : 13 April 2024

It was a pleasure to welcome you into our Cruise Bureau John, we really appreciate your review.

Booked a cruise holiday to India with…

Booked a cruise holiday to India with Bolsolver with lots of changes of hotels and pick ups and drop offs and it all went very smoothly so we are booking with them again

We're glad to hear you had a fantastic time in India and look forward to speaking with you again soon.

Lovely pleasant staff

Lovely pleasant staff, nothing is too much trouble for them and very helpful if you're not sure what exactly it is you want. Always available to speak to and if busy will ring you back. And of course the best prices.

We appreciate your review Mrs Twigg, thank you.

I was very impressed with Bolsover for obtaining me a solo cabin.

I was very impressed with Bolsover for their email about a single cabin coming up withQV for South America in January 2025. I had given up of going as I knew that the wait list was very long. People on this cruise reluctantly paid for a double cabin on deck I but asked to be put on the waitlist for a solo cabin should one become back on the market.

Date of experience : 12 April 2024

This is great to hear, thank you.

Very helpful.

The representative was very kind and sociable in her interaction with me. Happy to explain as much as she felt I needed to know about the places we will visit, what amenities are available on the ship.

Every time we speak to the members of…

Every time we speak to the members of the staff at Bolsover they will proceed to assist in obtaining the cruise that we would like go on and the best cabin for both my wife and I.

Layla couldn't have been more helpful

Layla couldn't have been more helpful, phoning my travelling companion who I don't see very often to get the details that I didn't know. She found us a great stateroom and was very friendly and courteous throughout. We are now so excited about the forthcoming holiday. Thank you so much.

This is great to hear, thank you. We hope you have a fantastic cruise.

Alice had such patience with me as I…

Alice had such patience with me as I was so undecided to taking a holiday on my own. She deserves a medal!!!

We will pass this on to Alice, thank you.

Suggested companies

Enterprise training school, inc..

Bolsover Cruise Club   Reviews

In the Cruise Agency category

Visit this website

Company activity See all

Write a review

Reviews 4.9.

4,953 total

Most relevant

Nicola was friendly and professional

Nicola was friendly and professional, putting all possible suggestions forward. She and her colleague behind the scenes have put together a schedule we are all happy with, which is difficult with all the extra details/add ons we have requested. We have every confidence this will be managed to the Nth degree.

Date of experience : April 20, 2024

Knowledgeable, efficient and friendly travel consultants

We have just booked a tailor made cruise through Bolsover. We have only been on one cruise before which was made even more enjoyable because it all ran so smoothly. So didn’t hesitate to book through the company again. The travel consultant has been an absolute delight to talk to and she has dealt with every little question of ours efficiently and if she wasn’t sure she phoned someone to find out. We were made aware of the company through a friend’s recommendation.

Date of experience : April 17, 2024

Reply from Bolsover Cruise Club

We really appreciate your kind review of our Cruise Experts, thank you.

Great as Always

We had been looking for a cabin on a 2025 cruise for several weeks but the ones we were after were all fully booked!! When one suddenly became available Bolsover speedily and efficiently booked it for us. Absolutely delighted.

Date of experience : April 11, 2024

This is brilliant to hear, we're glad we were able to book your desired cruise.

You could say I'm 'Old School' when it…

You could say I'm 'Old School' when it comes to arranging anything, I like voice communication. Bolsover always pick the phone up whether you want a quote or ask a question. They seem quite honest when explaining, what they would do in your shoes, as some of the staff have already experienced what you are asking. To sum up so far, very helpful and trustworthy.

Date of experience : April 15, 2024

We really appreciate your review and it's great to hear our Cruise Experts could advise from their experience.

First but not last time of using bolsover cruises …

I had a brief chat over messenger before I came to the shop. On arrival we met Isla. She was brilliant. She had a few cruises already from the chat we had had. When we had decided on one she was very knowledgeable in helping us choose our cabin etc. We were really happy with everything. She is actually looking for something for us for next year. Hopefully, she will stumble across something for us.

Start to finish

From start to finish everything was great. Couldn’t have been more helpful with anything we asked. They made sure we had the knowledge to enhance our holiday and this was across the board at Bolsover Travel everyone seemed to be working from the same sheet. We were that impressed with them we have recommended them to other friends who have the same opinion..

Date of experience : April 01, 2024

Thank you Maggie, we really appreciate your review and for recommending us to your friends.

Excellent Service.

I have always received an excellent service from Bolsover Cruise Club. Staff are friendly and guide you through the process of choosing your requirements, always patient and informative. If you need to be called back you always are.

Date of experience : April 18, 2024

Thank you Wendy, we appreciate your continued loyalty.

Bolsover Cruise Club provide excellent service

I always use Bolsover Cruise Club for booking my cruises. Never a problem polite, efficient knowledgeable staff. I have used them for many years and will continue to do so in the future.

Date of experience : April 16, 2024

Thank you Christine, we appreciate your continued loyalty.

Excellent customer service.Person on…

Excellent customer service.Person on phone was clear and precise when trying to book a cruise, did not rush you. Any queries were answered promptly and you were not held in a telephone queue

This is brilliant to hear, thank you.

First timers definitely use Bolsover

Easy to get to first off, good parking and a great welcome on arrival. No pressure put on us to book. Very informative information, simple booking process all very professional. Last of all a great cup of coffee!!

Date of experience : April 08, 2024

Thank you Geoffrey, this is great to hear you had a brilliant experience visting our Cruise Bureau. We look forward to welcoming you again.

Bravo Bolsover

Great customer service. Knowledgeable staff who make cruise booking a pleasure and stress free. Long may it continue. Bolsover are exceptional every step of the way.

Thank you Catherine, we really appreciate your review.

Booking first Cruise

Great help and advice booking my first cruise. Taken through everything step by step with care and consideration and double checking that I understood everything that was discussed. Did not feel rushed or pressured into anything. Great customer service, thank you - can't wait to go cruising the Fjords!

Date of experience : April 06, 2024

Thank you for your review Maureen, this is great to hear and we hope you have a fantastic cruise to Norway.

Great experience

Although we called in on spec without appointment staff managed to accommodate us within a short space of time. We were happy with info provided about cruise we wanted and had no problem booking there and then.Would definitely use Bolsover cruise in future for any other hols

Date of experience : April 13, 2024

It was a pleasure to welcome you into our Cruise Bureau John, we really appreciate your review.

Booked a cruise holiday to India with…

Booked a cruise holiday to India with Bolsolver with lots of changes of hotels and pick ups and drop offs and it all went very smoothly so we are booking with them again

We're glad to hear you had a fantastic time in India and look forward to speaking with you again soon.

Lovely pleasant staff

Lovely pleasant staff, nothing is too much trouble for them and very helpful if you're not sure what exactly it is you want. Always available to speak to and if busy will ring you back. And of course the best prices.

We appreciate your review Mrs Twigg, thank you.

I was very impressed with Bolsover for obtaining me a solo cabin.

I was very impressed with Bolsover for their email about a single cabin coming up withQV for South America in January 2025. I had given up of going as I knew that the wait list was very long. People on this cruise reluctantly paid for a double cabin on deck I but asked to be put on the waitlist for a solo cabin should one become back on the market.

Date of experience : April 12, 2024

This is great to hear, thank you.

Very helpful.

The representative was very kind and sociable in her interaction with me. Happy to explain as much as she felt I needed to know about the places we will visit, what amenities are available on the ship.

Every time we speak to the members of…

Every time we speak to the members of the staff at Bolsover they will proceed to assist in obtaining the cruise that we would like go on and the best cabin for both my wife and I.

Layla couldn't have been more helpful

Layla couldn't have been more helpful, phoning my travelling companion who I don't see very often to get the details that I didn't know. She found us a great stateroom and was very friendly and courteous throughout. We are now so excited about the forthcoming holiday. Thank you so much.

This is great to hear, thank you. We hope you have a fantastic cruise.

Alice had such patience with me as I…

Alice had such patience with me as I was so undecided to taking a holiday on my own. She deserves a medal!!!

We will pass this on to Alice, thank you.

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Cruising the Moskva River: A short guide to boat trips in Russia’s capital

There’s hardly a better way to absorb Moscow’s atmosphere than on a ship sailing up and down the Moskva River. While complicated ticketing, loud music and chilling winds might dampen the anticipated fun, this checklist will help you to enjoy the scenic views and not fall into common tourist traps.

How to find the right boat?

There are plenty of boats and selecting the right one might be challenging. The size of the boat should be your main criteria.

Plenty of small boats cruise the Moskva River, and the most vivid one is this yellow Lay’s-branded boat. Everyone who has ever visited Moscow probably has seen it.

This option might leave a passenger disembarking partially deaf as the merciless Russian pop music blasts onboard. A free spirit, however, will find partying on such a vessel to be an unforgettable and authentic experience that’s almost a metaphor for life in modern Russia: too loud, and sometimes too welcoming. Tickets start at $13 (800 rubles) per person.

Bigger boats offer smoother sailing and tend to attract foreign visitors because of their distinct Soviet aura. Indeed, many of the older vessels must have seen better days. They are still afloat, however, and getting aboard is a unique ‘cultural’ experience. Sometimes the crew might offer lunch or dinner to passengers, but this option must be purchased with the ticket. Here is one such  option  offering dinner for $24 (1,490 rubles).

If you want to travel in style, consider Flotilla Radisson. These large, modern vessels are quite posh, with a cozy restaurant and an attentive crew at your service. Even though the selection of wines and food is modest, these vessels are still much better than other boats.

Surprisingly, the luxurious boats are priced rather modestly, and a single ticket goes for $17-$32 (1,100-2,000 rubles); also expect a reasonable restaurant bill on top.

How to buy tickets?

Women holding photos of ships promise huge discounts to “the young and beautiful,” and give personal invitations for river tours. They sound and look nice, but there’s a small catch: their ticket prices are usually more than those purchased online.

“We bought tickets from street hawkers for 900 rubles each, only to later discover that the other passengers bought their tickets twice as cheap!”  wrote  (in Russian) a disappointed Rostislav on a travel company website.

Nevertheless, buying from street hawkers has one considerable advantage: they personally escort you to the vessel so that you don’t waste time looking for the boat on your own.

Prices start at $13 (800 rubles) for one ride, and for an additional $6.5 (400 rubles) you can purchase an unlimited number of tours on the same boat on any given day.

Flotilla Radisson has official ticket offices at Gorky Park and Hotel Ukraine, but they’re often sold out.

Buying online is an option that might save some cash. Websites such as  this   offer considerable discounts for tickets sold online. On a busy Friday night an online purchase might be the only chance to get a ticket on a Flotilla Radisson boat.

This  website  (in Russian) offers multiple options for short river cruises in and around the city center, including offbeat options such as ‘disco cruises’ and ‘children cruises.’ This other  website  sells tickets online, but doesn’t have an English version. The interface is intuitive, however.

Buying tickets online has its bad points, however. The most common is confusing which pier you should go to and missing your river tour.

“I once bought tickets online to save with the discount that the website offered,” said Igor Shvarkin from Moscow. “The pier was initially marked as ‘Park Kultury,’ but when I arrived it wasn’t easy to find my boat because there were too many there. My guests had to walk a considerable distance before I finally found the vessel that accepted my tickets purchased online,” said the man.

There are two main boarding piers in the city center:  Hotel Ukraine  and  Park Kultury . Always take note of your particular berth when buying tickets online.

Where to sit onboard?

Even on a warm day, the headwind might be chilly for passengers on deck. Make sure you have warm clothes, or that the crew has blankets ready upon request.

The glass-encased hold makes the tour much more comfortable, but not at the expense of having an enjoyable experience.

Getting off the boat requires preparation as well. Ideally, you should be able to disembark on any pier along the way. In reality, passengers never know where the boat’s captain will make the next stop. Street hawkers often tell passengers in advance where they’ll be able to disembark. If you buy tickets online then you’ll have to research it yourself.

There’s a chance that the captain won’t make any stops at all and will take you back to where the tour began, which is the case with Flotilla Radisson. The safest option is to automatically expect that you’ll return to the pier where you started.

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Exclusive: Bolsover Cruise Club expands team as revenue soars

Bolsover Cruise Club has drastically expanded its Cruise and Stay team with an influx of staff and a new dedicated office space.

The department, which specialises in bespoke holidays for cruise customers, was established in 2019 with six members of staff, before initial plans to bolster the team were scuppered by the Covid-19 pandemic.

Now with a 19-strong workforce and a recent move to a new purpose-built office space at The Cruise Centre in Barlborough, the Cruise and Stay department has posted exponential growth figures.

Revenue is currently up 100% year-on-year, which the team intends to maintain over the next 12 months, and a dedicated administration and marketing outfit is now assisting the department in its future development.

The business, which said it is acutely aware of the “heavy” discounting often seen across cruise, has resolved to remain competitive against such plights while still providing “exemplary” levels of customer service.

Bolsover Cruise Club eyes further growth

The team is now eyeing further growth, which will include taking steps towards specialising in ultra-unique event cruises.

The company has also recruited Oliver Wilson, who will be responsible for identifying such gaps in the market and working with global providers to promote exclusive cruise and stay packages.

Managing director of Bolsover Cruise Club Michael Wilson said: “This is an exciting time for the development of our company. Cruise and Stay is undoubtedly our big success story; we have seen continued growth, and satisfaction levels among our customers are at a record high.”

Head of Cruise and Stay Katie Wilson added: “Our focus has always been to offer our customers better travel solutions, which when backed by our industry-leading customer service and support, places us in a strong position in today’s market.”

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Kozlov Club

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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