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Reviews 3.8.

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Bali senior citizens

We all senior citizens, ladies went to Bali in Sept 2023 and we had a great time. Despite the food was not to our expectations but Sona tours changed the menus to Indian food which made us feel like not missing home. They had chosen great hotels with amazing breakfast menu. The itinerary with all the sight seeings went smoothly. The local guide was very helpful but had a mix English which confused us but gave us a laugh. Will recommend Sona tours for Bali tour.

Date of experience : 26 September 2023

Reply from Sonatours

Dear Ranjna, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. We are happy to hear that you have made some new friends and look forward to seeing you travel again together with Sona Tours. We have posted some pictures in our facebook.com/sonatours to remind you of your fond memories for your trip to Bali. Kindly share amongst your friends. Kind Regards Sona Tours Team

Electrifying Japan tour Sep 23

Overall a very good tour although a little hectic. DJ & Emiko looked after us very well. Emiko was a great guide and very informative. The hotels & breakfasts were all great apart from the set breakfast at Sengokuhara Prince Hotel. On the plus side the hotel's Onsen facilities were great. All Indian dinners were good though spicy. Personally we would prefer less chillies, however we understand that Sona has to cater for the whole group. With regards to the non-Indian dinner of pasta & pizza, we would have preferred more than the one slice of pizza and less of the pasta. Thank you Sona for the wonderful surprise of the sushi cooking lesson. It was a lot of fun and we really enjoyed it.Overall we had a great time and look forward to booking another tour in the near future.

Date of experience : 19 September 2023

Hi Harish, Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience.. Kindly visit our www.facebook.com/sonatours to recollect your memories of pictures on your Japan tour and you most welcome to share it. https://www.facebook.com/media/set/?set=a.820692206725034&type=3 Kind Regards, Sona Tours Team

Tour taken was Canada Alaska tour

Tour taken was Canada Alaska tour. Guide was very professional and knowledgeable. Canada on land itinerary was good except last two days. Hells Gate excursion was not worth the time and money spent. Staff members at the office in London has inconsistent answers for the same questions asked by individual group members. We paid for category 2c balcony room but ended up getting lower category 2d room.

Date of experience : 08 August 2023

Dear Bharat Acharya, Many thanks for sharing your review and your positive feedback on the guide and the itinerary. To clarify we had a zoom meeting before the tour departed and all was explained with FAQs at the end too. Furthermore, you had the option not to book Hells Gate excursion which was only CAD$40 (£20). Regards to the cabin if you wanted a specific cabin the price was higher, but you opted for the allocated balcony cabin we had. These contracted cabins are allocated by the cruise as we do a group booking with them. Else the specific one will have been booked at the time of your booking with a much higher price. Please accept our apologies on not getting the balcony cabin as you wished, but overall, I hear you all had a good time, and you joined our group for the whale watching tour. Kind Regards Sona Tours

4 day Scotland Highlands trip aug 2023

We took the 4 days Scotland Highlands tour in August 2023(17th - 20th) and by end of fourth day we realised that Sona travels had arranged a bus travel for 4 days with few sightseeing spots. One of the most basic tours with no facilities in the bus. No WiFi, no charging points and even the toilet had restricted use with zero water facilities. Coming to the tour itinerary - the first day started with a delay of 1 hour. We were not provided with the tour manager contact details and no bus information. Cable car in Ben Nevis was cancelled due to weather issues but there was no alternative arranged. What a shame! Extra charge for boat ride in Loch Lomond. Edinburgh castle visit was arranged on a festival day which made the entire sightseeing very stressful and delayed. Most of the spots were just shown from outside or while being inside the bus. One of the worst tour experiences. Last day ended worst with no sufficient stops for toilets. Tour manager - The tour guide/manager had zero knowledge about these historical beauties. She barely knew anything about the city or any basic information. She was polite and hospital. However there was zero entertainment throughout the trip. It expected that when we are given some positive experience. The only positives were the dinner for first two nights and the driver....who drove very safe and maintained the timings. Hotel - As promised 3 star it was not even a budget stay. The rooms were very basic with no facilities like water bottle, phone, AC or cleaning of sheets. We had request for towel change. Only positive was the breakfast....hot and fresh continental range. I will never recommend this travels to anyone. It's a waste of money experience wise.

Date of experience : 20 August 2023

Dear Deepti Iyer, It is always disappointing to be told of instances where a client’s holiday arrangements may not have proved entirely as anticipated and we have, therefore, noted your observations about your recent booking. We are very sorry. To clarify, this is an escorted group COACH tour and we have published the detailed itinerary with other information in particularize all the sightseeing’s, optional tours, and other matters, such as transport (coach), weather and accommodation too. Regarding the delay, we cannot control the traffic being a road closure due to an accident which was the case in yours as our first pickup was on time. Same with the crowd visiting these public and historic sightseeing during August holiday season. We have got great reviews of this guide as seen on the reviews here. We do sincerely appreciate for you positive feedback on the driver, guide and the meals. Finally, we hope that your confidence has not been affected to an extent that it would prevent you from choosing our company again for your holiday requirements. Kind Regards Sona Tours

Recently went on a 4 day trip to…

Recently went on a 4 day trip to Scotland with Sona Tours. Highly recommend. What an amazing trip & a wonderful time we had A very luxury coach driven by an expert driver - Ali -assisted by a lovely tour manager Sabah with a 24/7 smile on her face No complaints what so ever - every moment was tailored to perfection- Sabah is already doing a great job & wish the almighty gives her enough strength to go further higher & higher up

Date of experience : 03 August 2021

Dear Rekha Haria, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Excellent service

We thank Sona Tours, through Mr Vikas Shah for booking and organising a wonder trip for us to the Masai Mara. We really appreciate the service given to us by Vikas Shah, Sona Tours. This is the second trip booked through Sona Tours, and we look forward to booking more trips with Mr Vikas Shah, Sona Tours, as their service and recommendations are fantastic. Thank you Vikas, Sona Tours. Best wishes Priya and Hetul Chandaria

Date of experience : 12 October 2020

I have just returned from an 8 days tour of Iceland with Sona Tours. Chetan, the Tour Manager's capability to manage the group was excellent,very good social skills,sharing his knowledge and experience was welcomed.The coach driver too was full of historical and geographical knowledge which matched my University lectures'.Hats off to him.The itinerary given was brief,but when experienced after visiting each location was beyond expectation. Sona Tours have selected the best sites of Iceland.Value for money memorable trip. Pratima (Bena) Patel

Date of experience : 30 March 2022

Dear Bena Patel, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Amazing experience

We take this opportunity to thank Sona Tours for an amazing experience to samburu game reserve this was our 1st time and definitely not the last, driver was on time on pickup with a happy and informative personality.. even the provision for snacks and small gifts made a huge impact on welcoming us.. definitely will book again and highly recommend them for all your bookings.

Date of experience : 21 June 2021

We can’t find any faults with…

We can’t find any faults with sonatours, Best tour manager and local guide. Management was good,every little thing was put on tour,will recommend to friends and family. Thanks everybody .

Date of experience : 09 April 2022

Dear Haresh Patel, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Just returned from a 8 day Iceland…

Just returned from a 8 day Iceland holiday with Sona Tours and once again the Management was superb, the Coach driver was excellent in his dual role as Guide and Driver, and the winter conditions in Iceland intact added to the experience and pleasure of of the whole trip.Thank you Sona Tours

Date of experience : 28 March 2022

Dear Raj Patel, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Electrifying Japan

Electrifying Japan Ajay was brilliant, this is a very comprehensive tour,visit a lot of sites, but Group size too big.

Date of experience : 11 April 2023

Dear Bimal DAve, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Worth it! Thoroughly enjoyed the tour…

We all have thoroughly enjoyed the tour where the highlights being excursions like Cable Car Ride at the Nevis Ranges and Cruise ride at the Lake District. Overall food and hotel experience was also quite satisfying. The best part of the tour was the Lead Tour Manager Miss. Saba, co-manager Miss. Chandani and the driver Mr. Mark. Tour managers were not only able to guide us and educate us about the locations but also made sure to keep our interest going during silo hours by playing games, having individual discussions with everyone and encouraging them to look for the best out of this tour. Saba and Chandani also helped us in celebrating my dad's surprise 70th birthday celebration in a very unique and beautiful way. This gesture strongly proves how Sona Tours staff takes personal efforts to bring smiles on their customers faces. Highly obliged with the way Saba and Chandani has managed the overall trip, Kudos to them. Mark is a great driver and quite patient, calm and composed person. Hat's off to his driving skills and knowledge of the roads. I believe that 3 of them are the real assets of the Sona Tours and truly deserve a huge round of applause and appreciation. I would highly recommend Sona Tours to friends and family after such a wonderful Scotland Highlands tour experience.

Date of experience : 09 August 2022

It has been a great trip to the Lake…

It has been a great trip to the Lake District with the family. The tour guide was very knowledgeable. Thank you

Date of experience : 02 September 2023

Hi Shila Shah, We are delighted you enjoyed your Peak and Lake District trip with Sona Tours! Your feedback is much appreciated! We're thrilled to hear that you've had an enjoyable holiday and we appreciate your recommendation to bring your friends and family along. Kind Regards and be safe Sona Tours Team

Thank you for give me good option for…

Thank you for give me good option for tour and good price for 27/05 other companyies is to expensive or remove date

Date of experience : 16 May 2023

Dear Mehul, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

A fantastic experience and a great…

A fantastic experience and a great itinerary packed with lots of sightseeing. Ajay handled the big group very well.

Date of experience : 22 April 2023

Dear Ketan Mehta, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

My awful expriance with sonatours

I booked with sona tours twice before that’s my third time this experience was so bad they didn’t stay with the planned day the driver lost several time took wrong turns we spend the whole day on the coach than the Indian food place was non vegetarian instead of a halal food as I request on the application and it was awful experience , than the hotel was good looking the rooms air condition was not working in either of those nights and Tv was not working in my room complaint to Receiption no results and daughter got bitted by bed bugs awfully the bathroom door lock not working none our bedsheets wore changed . Than tour guide was not so nice he was busy guiding his native peoples.I requested to seat with my family the agent in the office said the tour guide will arrange it than the tours guide also said the once we get all the people than his going to sort out our seats but these 3 day tour he never sorted it out my family we all seat far from each other .than the Disneyland day tour guide give out Disney tickets but not my family he keep saying he has my ticket but didn’t give it us until I got bit angry my kids wore upset not having the tickets.I paid more money as my little one didn’t go on the offer so I paid full ticket price for all of us .experience this rubbish time it would be much better to take euro star never take this service again in my life I would advise everyone better to us other service than this you don’t get full day tour we all stack in the coach for whole first day.

Date of experience : 18 August 2023

Dear Mrs R Ali It is always disappointing to be told of instances where a client’s holiday arrangements may not have proved entirely as anticipated and we have, therefore, noted your observations about your recent booking. We are very sorry. To clarify, this is an escorted group COACH tour, and your booking came in late, less than 2 weeks before departure, after we had closed sales, as you insisted and have travelled with us thus, we accommodated you. We had explained you the reason for paying extra. Which was the contracted ticket to Disney needs to be booked before 30days and we got the group tickets in advance, delivered to our office. Whereas yours was different due to the late booking. Regarding seating arrangement, all the seats were allocated in the bus on first come first serve basis as then not fair to move others to accommodate your family and was communicated at the time of booking. We did request other passengers during the tour, but not keen to move. We were sorry to read of your disappointment about your accommodation. Without wishing to appear unsympathetic, we confirm that the service provided by the hotel is outside of our direct control. We are sorry to read the problems you encountered with your room however we do hope you will appreciate this matter is beyond our direct control. Finally, we hope that your confidence has not been affected to an extent that it would prevent you from choosing our company again for your holiday requirements. Kind Regards Sona Tours

Very happy with the service

Very happy with the service. My holiday was cancelled due to Covid 19. I was kept informed all the time and I was given the full refund without any hassle. I did not have to chase them. I would recommend Sona Tours.

Date of experience : 25 September 2020

Many thanks for your kind and positive words and do appreciate for your patience during this unforeseen circumstances. God bless

Never book with Sona Tours

On 11th February 2022 I booked a package holiday with Sona Tours to go to Alaska. We were supposed to go in August 2022 and there were 15 of us going. We booked the trip in February and each paid £100 deposit. Unfortunately in April I was diagnosed with Stage 4 cancer and would not be able to go on this holiday. My husband went to their office immediately to inform them that we would need to cancel our place on the trip and I sent an email on 25th April confirming the cancellation. We did not hear anything back from Sona Tours. In June, we received an email demanding we pay £3250 (half the cost of the holiday) as a cancellation fee. As you can imagine, this was a huge shock to us and not something we could afford as we had spent a lot of money on my cancer treatment. They also pretended that they could not find our original email informing them of our cancellation (but later they found it). We hoped under the circumstances they would be more understanding of our situation, but they demonstrated no empathy for the toll this was taking on my mental health. Meanwhile my husband contacted our travel insurance, who were extremely supportive, and they thankfully told us that they will pay the amount to Sona Tours directly. We informed Sona Tours of this but instead they sent us a court order and a deadline to pay the amount. They did not want to deal with our insurance company, they only wanted us to pay them. In the end our insurance company paid them £3250 but we still had to pay the court fee (because it’s in their T&C’s that we need to pay the court fee) of £205. They final vulgar act Sona Tours did, was they refused to give us back our deposit of £200 after they had received their payment, and decided to take this as their court fee. I am writing this to highlight what a terrible company Sona Tours is and how disgusting their behaviour has been towards me. Their emails, particularly from Chetan, were extremely rude and threatening. Had it not been for my daughters, who had to respond to them on my behalf because I was too unwell. I should not have had to deal with this stress shortly after being diagnosed with Stage 4 cancer and having to go through chemo and surgery. I urge anyone considering booking a holiday via Sona Tours to think twice about it and go through their unfair terms and conditions with a fine tooth comb so you know what to expect in case anything should go wrong. I hope this helps prevent someone else from going through what I have had to go through with them.

Date of experience : 11 February 2022

Dear Dipti Shah, It is always disappointing to be told of instances where a client’s holiday arrangements may not have proved entirely as anticipated and we have, therefore, noted your observations about your recent booking. We are very sorry. The facts are that when you booked, signed, and agreed to our Terms and Conditions, we had explained about the low deposit scheme, cancellations and recommended to have a travel insurance and all well covered in our T & C. The original booking form with T & C were returned to you, as we kept a scan copy. We are fully ABTA and ATOL bonded thus prepare our T& C accordingly. Despite the many demands requested for the balance you had not responded. Only when the matter went legal, you initiated the matter with the insurance. Any insurance will not liaise with us as we are a third party to them, and we have no contractual agreement as you expected us to liaise with them. This matter could have resolved with ease. Finally, we hope that your confidence has not been affected to an extent that it would prevent you from choosing our company again for your holiday requirements. Kind Regards Sona Tours

Great team at Sona Tours

Great team at Sona Tours; very pleasant.

Date of experience : 15 September 2023

Dear Simal, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Well organised.

Hi Jatin Mania, We are delighted you enjoyed your Japan tour with Sona Tours! Your feedback is much appreciated! We're thrilled to hear that you've had an enjoyable holiday and we appreciate your recommendation to bring your friends and family along. You can view all your pics on our FB Japan Sept 2023 Album on www.facebook.com/sonatours and you most welcome to share the shame to your album Kind Regards and be safe Sona Tours Team

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Latest Reviews

“australia new zealand and fiji”.

written by CassandraRandall192 on 18/03/2024

A lot of time was wasted , we did not get to do City tour of Melbourne, when it was included in the price. Sitting in airline was terrible, all 25 of us got middle seat for 14 hours flight . Food same every day, we didn’t go even once to vegetarian only restaurant .

“Never book with Sona Tours”

written by 370Pearson on 12/11/2022

On 11th February 2022 I booked a package holiday with Sona Tours to go to Alaska. We were supposed to go in August 2022 and there were 15 of us going. We booked the trip in February and each paid £100 deposit. Unfortunately in April I was diagnosed with Stage 4 cancer and would not be able to go on this holiday. My husband went to their office immediately to inform them that we would need to cancel our place on the trip and I sent an email on 25th April confirming the cancellation. We did not hear anything back from Sona Tours. In June, we received an email demanding we pay £3250 (half the cost of the holiday) as a cancellation fee. As you can imagine, this was a huge shock to us and not something we could afford as we had spent a lot of money on my cancer treatment. They also pretended that they could not find our original email informing them of our cancellation (but later they found it). We hoped under the circumstances they would be more understanding of our situation, but they demonstrated no empathy for the toll this was taking on my mental health. Meanwhile my husband contacted our travel insurance, who were extremely supportive, and they thankfully told us that they will pay the amount to Sona Tours directly. We informed Sona Tours of this but instead they sent us a court order and a deadline to pay the amount. They did not want to deal with our insurance company, they only wanted us to pay them. In the end our insurance company paid them £3250 but we still had to pay the court fee (because it’s in their T&C’s that we need to pay the court fee) of £205. They final vulgar act Sona Tours did, was they refused to give us back our deposit of £200 after they had received their payment, and decided to take this as their court fee. I am writing this to highlight what a terrible company Sona Tours is and how disgusting their behaviour has been towards me. Their emails, particularly from Chetan, were extremely rude and threatening. Had it not been for my daughters, who had to respond to them on my behalf because I was too unwell. I should not have had to deal with this stress shortly after being diagnosed with Stage 4 cancer and having to go through chemo and surgery. I urge anyone considering booking a holiday via Sona Tours to think twice about it and go through their unfair terms and conditions with a fine tooth comb so you know what to expect in case anything should go wrong. I hope this helps prevent someone else from going through what I have had to go through with them.

“Scotland Highland Tour ”

written by RNPATEL on 22/05/2022

My brother and sister in law gone to scotland they were so happy and the tour guide was very helpful and the tour was for 4 days 3 nights exceptional and they did a fun+ enjoyed+excellent hotel good hospitality good food what to say i would recommend my family and friends to go with sona tours for UK+europe and international and I would give 5 stars to sona tours.

“Sri Lanka & Maldives - well planned 15days”

written by on 16/02/2022

Well organised from the start of our booking till we returned back. Well informed in regards to PCR test due to Covid19, both for Sri Lanka and Maldives, online visa plus government documents required before arrival and insurance. In Sri Lanka good hotels with dinner, knowledgeable and well explanation done by the GUIDE to all sites visited, comfortable minivan provide for us 3. Guide immediately picked up our desires and he did fulfil them as we went along our journey. They chose the best, all inclusive hotel in Maldives, not cheap, but what you pay is what you get. Things are not cheap and wanted a peace of mind. Will definitely recommend them as they manage to organise my booking within 2 weeks. I was refer to a friend who had travelled with them.

“4 days Scotland trip”

written by Beekay58 on 14/09/2021

4 days trip to Scotland. Wow! That is what comes to mind first after coming back from this trip. Excellent tour manager. A very well planned out itinerary and enjoyable trip. Thank you for a wonderful experience once again. Simply need to ask " When do I go on the next one" Thank you Sona Tours for a memorable experience

“Sona Tour to Scotland ”

written by MoManju on 08/08/2021

Our tour guide, and the driver, were excellent throughout the 4 day Scotland tour. The guide kept us informed with very good communication and factual information about places of interest. The approach was friendly and kept us entertained and interested at all times, so was fun and an extremely enjoyable tour.

“DISAPPOITING”

written by on 16/06/2019

I had travelled in your Scotland tour from 24th May 2019 to 27th May 2019. on the feedback of the localities. I was disappointed with the tour. The tour guide was not aware of all places and was providing information after seeing google or printed papers. Some of the information provided by her was a bluff. The stay at "Holiday in" experience was bad and breakfast too was very disappointing. The only good part of the tour was 2 buffet dinner and our full time driver. Would not recommend to anyone.

“Eastern Europe Classic Tour”

written by Caseyau427 on 03/09/2018

Guide didn't know about the history of Eastern Europe. He was just reading from I phone or printed paper. Keep on walking,while,lot of people were legging behind. Couldn't find location of reasturant and wasted time. Food was average. I will not use Sona Tour again. Tour Manager could have made the tour better but he is inexperienced. Because he wasted the time to find the restaurant, which was only 4 minutes away, we could not seenPrague Castle. He never accompanied the tourists, he just left us to explore everything ourselves. At Gatwick airport no was there to greet us(12 of us). We had to find our own way. Chetanbhai called my brother in law asking if we reached airport or not and promised he will call back. He didn't call and my sister was worried. No Sona tours on our list. This was the first and last tour.

“Irish Experience 4 day tour in July 2018”

written by BrileySerrano on 22/08/2018

We have been on four Sona Tours to date and have enjoyed every minute of the three of them. These three tours were to Scotland, Japan and South America. However, the most recent tour we took with Sona to Ireland did not deliver to the same expectations and we are really disappointed. 1. I had to chase the office staff for information and payment – we paid 5 days before we were due to leave! 2. We did not get a final itinerary. The latest we had did not have timing of pick-up or the name of the Tour Manager. 3. We were told the group consisted of 16 people. We were 23. 4. We were told to be at the pick-up point at 5.45 – we did not leave until 6.30! 5. We passed through some beautiful countryside (the Snowdonia country plus Ireland as per the suggested itinerary) but we just drove through with no information given. 6. This is the first tour I have done where there was minimal interaction between tour manager and the group. 7. The Tour Manager lacked person skills and always came up with negative phrases when we asked about places we were travelling through or visiting. He did not show any knowledge or expertise in the history of the places we visited. 8. The Tour Manager always agreed with what we said but never implemented. E.G. – we requested several times to have a few minutes off the bus to walk around Trinity College in Dublin. He agreed but we did not stop (this happened twice!). If there was a reason for this not to happen; he never apologised or gave reasons why we were not doing it. 9. We had requested a meal with no onion or garlic for one person in our group on the booking form. At each restaurant, our requested meal was cooked after we were seated at the table which meant we had to hurry through our meal. 10. Our meal at the restaurant in Dublin was a complete disaster – we were served our meal piece by piece, (rice and naan arriving some 20 minutes after the hot dishes were served). Ordering drinks was so chaotic that many just made do with water! 11. Hotels a. All the hotels were quite far out of town and it was impossible to get back to town for the evening to get a taste of the country’s social scene. b. DUC rooms were the worst – we did not expect to be put up in University rooms where the facilities were basic/non-existent.

“Worst experience”

written by NicolasMedina424 on 16/04/2018

Recently went on a trip to Rotterdam, a friends bag was stolen on the trip, the tour manager refused to help or advise on what we can do, was no help and said he would leave us in the country and he doesn't care. We were in a foreign country with a tour group with no idea on what to do. I have never experienced someone so rude, disgusting and vile. When calling the company to complain, they again were just as rude and disgusting. Awful company and customer service.

“Turkey tour for £1600 each for 6 nights - very expensive ”

written by on 31/10/2017

Turkey tour for £1600 each for 6 nights - very expensive

“Family trip”

written by DaltonGoodman300 on 17/06/2017

I wanted to organise a family trip to Spain and called Divya who I expected would straight away jump at the opportunity as my mum has mobility problems . Divya asked me to join the tour to Spain and I told him my mum will not be able to sit for long or walk for long. On the website it clearly says that Sona Tours can help organise such trips but instead Divya asked me book everything directly. If Divya has recommended the hotel etc and asked me to book directly then I wouldn't have complained but for someone who wants to keep his mother's dream alive and cannot help other people who want their terminally ill mother to travel places is beyond my understanding.

“Australia Tour from 28th Feb to 25th March 2017”

written by KendallTorres on 01/04/2017

I must say overall on a positive note it was fun but very hectic. I could surely have and extra day in Melbourne and Sydney and a couple of more days in Fiji. Perhaps 2 days in Auckland was a waste. Anyway this is my opinion. Secondly I wish we had a more knowledgeable guide who knows more history of the countries we visited. One thing I must strongly point out is that a professional guide has always has to carry a board or a flag of Sona Tours. An incident happened where we could not find or look for him because he never carried the flag. Secondly you had mentioned that we will receive a bottle of water everyday. However we had to remind him every time and half the time we had to buy our own or facilitate for ourselves. Anyway Thirdly as a guide he did not even once asked on the Emirates flight from Dubai to Perth that if all was ok. None of us received any vegetarian meal on a 14 hour journey. There should have been a courtesy call at least. Thanking you Tourist

“Irish Experience”

written by cfAlvarado467 on 27/08/2016

It was extremely tiring and boring as the tour was not well planned.The tour started on Thursday 18 th of August at 05.45 am from the Office of Sona Tours at 718 Kenton Road Harrow HA3 9QX. We reached Dublin Ireland after 18.30 (6.30pm) hence we were unable to see any thing.The tour manager took the bus along a few roads in the city showing only the back side of Trinity college and then he took us to a restaurant for Dinner and after dinner to a hotel which was at more then half an hour drive from City Centre. Next day after breakfast we left the hotel at 8.00am and went to The Guiness Storehouse spend around 90 minutes and then left for Galway where we had lunch .After lunch we drove to Lemerik where we had dinner and went to hotel for the night.On way to Lemeric we halted at Cliff of Moher a beautiful place which was worth seeing. Next day we left the hotel at 8 am and proceeded to Wexford through the Ring of Kerry passing through the scenic Ireland west coast to south of Ireland .We passed through the beautiful mountains and lovely sea coast halting for Lunch and short breaks for tea/coffee.After reaching Wexford we had dinner and then left for our hotel at Enniscorthy- Railway Square for night stay. Next day we got up at 5am had breakfast at 6 am and left the hotel at 6.45 am for our return journey form Waterford to Pembroke Dock in Wales UK.We reached Pembroke at 2.30 pm. then after 7 1/2 hours drive we reached the London office of Sona Tours. This tour was basically a bus tour from East coast of Ireland to west coast and then to the south coast and back to west coast.The tour was not well planned .We were unable to see any important places in Dublin as we reached there in the evening.similarly the last day return journey was weary boring and tiring The bus was a mini bus and did not have a toilet. The tour manager was an excellent time keeper ,he tried his level best to entertain us.He took us to best Indian restaurants for our Dinner and took care of us till we finished food.For lunch he stopped the bus at McDonald's so that we get good lunch.The driver was an excellent .He drove through the most dangerous roads and that too in a very bad weather condition in the best possible way keeping the safety of passengers in mind This was my third tour with Sona tours .The tour of Italy and then the tour of Turkey which were very well planned and both the tours were Excellent in all ways.The Italy tour manager was such an excellent man he took us to places which was not on the itinerary as he had ample time(the church of St Agessey) I think this may be their first tour of Ireland.I hope keeping my points in mind they will plan the tour in the best possible way in future. I am planning to fly again with your tour to USA and hope keeping in mind the other competitors you will give us the best possible products in future. Thanks once more to the tour manager and the driver for make our tour an interesting one

“I went to Scotland in Easter holidays March 2016 ”

written by Pattonue468 on 01/04/2016

I had Scotland Tour with my family in Easter bank holiday with Sona Tours UK. Covered really good places, but one thing that was disappointment and it is Dinner at KAMASUTRA Glasgow Restaurant. Their were also other group’s eating here star tour and very long wait to get food from the buffet, the food was terrible and very bland and cold Nan and rice seemed microwave very rubbery to eat it felt as if we were eating left over from the star tour groups This restaurant food was so bad I bought sandwiches from tesco across the store as I couldn’t and didn’t want eat from here, All the dishes, glasses, spoons, toilets, dinning area floor was wet and dirty. My requests to sona tour please AVOID this restaurant. Overall very enjoyable and memorable trip

“Very Enjoyable And A Memorable Trip”

written by KS1987 on 30/03/2016

To start our tour of 26 days to Australia/Newzealand with Fiji and Dubai we were mostly all strangers to a group of 30/31. But just within a few days we came to know one another quite well and towards the end of our trip we all realized how friendly, helpful and understanding the whole group had been to make our tour so enjoyable. There was entertainment, good singers and off course the spiritual side that all added to make this such a wonderful, memorable and an enjoyable experience.There can always be room for improvement on minor details but overall it was well organised taking the circumstances into account.

“Friendly, Wonderful and Nice food!”

written by sheima on 30/03/2016

Good food and nice people on the coach! Only problem is can you improve the pick-up time from Dover please!!!!! With little kids it is really difficult!!! Also can you please save the allocated seats next time. Apart from that everything is Brilliant!!! The drivers and the guide were really amazing!!.

“Australia/NewZealand”

written by Jadyn217 on 23/03/2016

Overall very enjoyable and memoriable trip

“South Africa And Victoria Falls Tour February/March 2016”

written by Roderickj35 on 21/03/2016

The whole tour was very well organised and covered all aspects of interesting places to see

“Memorable tour to South Africa”

written by AishaHarper on 15/03/2016

Very well planned tour to South Africa by Sona Tours for OEWA members.I enjoyed every minute of it.All the hotels were excellent and some of them have animals wondering in the garden.I was very thrill to see zebra,dears giraffe, monkeys etc.All the guides were enthusiastic,knowledgeable and ready to help.Everyday we were served mouthwatering food and sweets and non stop snacks in the coach too.I am very thankful to the tour manager and all the volunteers of OWEA to make my trip thoroughly enjoyable.I must say it was value for money.Though the itinerary was jam pack we all, made it with pain in the legs and smile on the face!

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• Moscow Tours

Our 20 Best Moscow Tours of 2022

Join us on an unforgettable tour to Moscow, the capital of Russia. Imagine visiting Red Square, St. Basil’s the Kremlin and more. Moscow is one of Europe’s most vibrant cities and one of Russia’s most historical. All of our tours to Moscow are fully customizable and can be adjusted to fit any budget. Our most popular tours are listed below. Please click on the tour details to learn more or contact us for more information about our Moscow tours using the form at the side of the page. You can also schedule a call with one of our Russian travel specialists to learn more.

Classic Moscow

This is our most popular Moscow tour that includes all the most prominent sights. You will become acquainted with ancient Russia in the Kremlin, admire Russian art in the Tretyakov Gallery, listen to street musicians as you stroll along the Old Arbat street, and learn about Soviet times on the Moscow Metro tour.

Accommodation

PRIVATE TOUR

A Week in Moscow

This tour is a perfect choice for those who wish to get to know Moscow in depth. One of the highlights of this package is the KGB history tour which gives an interesting perspective on the Cold War. You will also have time for exploring the city on your own or doing extra sightseeing.

Weekend in Moscow

This tour is a great way to get acquainted with the capital of Russia if you are short of time. You will see all the main attractions of the city, the most important of which is the Kremlin - the heart of Russia. The tour starts on Friday and can be combined with a business trip.

Group Tour Moscow Break by Intourist

Russia's capital has so much to offer, from the Kremlin and the Metro to the Old Arbat street and the Tretyakov Gallery. Besides these sites, you will also visit a fascinating country estate which today is quite off the beaten path, Gorky Estate, where the Soviet leader Lenin spent the last months of his life.

Kolomenskoye Tour with transport

The history of Kolomenskoye stretches back for centuries. In 1380, Dmitri Donskoi’s army passed through Kolomenskoye on their way to the Kulikovo battlefield, and it was...

Tours by car

Kremlin, Red Sq., Cathedrals & Armory Tour

The Kremlin is truly a fascinating structure, at the same time it is an ancient tower, the city’s former military fortification, a palace, an armory, the sovereign treasury...

Walking tours

Kremlin, Red Sq., Cathedrals, Armory, Diamond Fund Tour

Old Arbat walking tour

You will be told of the street’s interesting history and view the street’s artisan culture. You will also have the opportunity to view and purchase souvenirs from the...

Tour to Sergiev Posad with transport

Considered by some to be the Russian Vatican, Sergiev Posad is the temporary residence of the Patriarch of the Russian Orthodox Church. The Trinity St. Sergius Monastery (Lavra)...

Tour to Kuskovo with transport

The Kuskovo Estate often called the Moscow Versailles due to its perfectly preserved French park, is an example of an 18th century, luxurious Moscow summer residence. Its history...

Tour to Tsaritsyno with transport

The Tsaritsyno Estate is located in the southern part of Moscow. The estate was constructed for Catherine the Great by the Russian architects Bazhenov and Kazakov in a romantic...

Moscow Metro and Old Arbat Tour

The Moscow Metro is one of the largest and most grandly built metro systems in the world. It was meant to be a showcase of the Soviet Union’s achievements for both the Russians...

Vodka Museum Tour with transport (excursion and vodka tasting)

Vodka is an important component of Russian life, an element of national identity and everyday culture. We invite you to visit the Vodka Museum and feel the atmosphere of long-gone...

Mikhail Bulgakov Apartment Museum

This apartment museum located close to Patriarch Ponds became the prototype of the "bad apartment" described in the novel "The Master and Margarita." Currently the museum's...

Kremlin, Red Sq., Cathedrals & Diamond Fund Tour

The State Museum of Lev Tolstoy Tour

Take this opportunity to learn more about the Russian writer Lev Tolstoy. During the visit to the museum you will see part of a vast collection of exhibits connected to Tolstoy...

Novodevichy Convent Tour with transport

Tour of the Novodevichy Monastery. Founded in 1524 by Grand Prince VasiliIoanovich, the original convent was enclosed by fortified walls and contained 12 towers. The structure...

City Tour with Visit to St. Basils & Red Sq. with transport

Panoramic City Tour. This Moscow tour is a great start to your trip and the best way to get acquainted with many of the city’s major highlights. Our professional guide will...

City Tour of Moscow

Head to the heart of Moscow with a professional guide on a 4-hour private walk through the city center. See Tverskaya and Old Arbat streets, Theatre Square with the world-famous...

Moscow Metro walking tour

Kremlin, Red Square and Cathedrals Tour

KGB Tour with transport

This is a very interesting and insightful tour. You will visit places connected with Stalin’s terror - a time of great repression and fear. You will be shown monuments to...

Soviet and Post-Soviet Moscow Tour

The tour begins with a drive or walk down Tverskaya Street – a Soviet masterpiece. In the years of Soviet power, Tverskaya began to undergo a transformation: it was widened...

Tretyakov State Gallery Tour

This world-famous gallery contains masterpieces of Russian art beginning in the 10th century up until today. You will view exquisite Russian icons and paintings from the 18th and...

Jewish Heritage of Moscow Tour

This tour offers a detailed look into the history and present-day life of the Jewish community of Moscow. On the tour, you will visit sites connected with the cultural and religious...

Vodka Museum Tour with transport (excursion only)

Lena, our guide in Moscow was excellent. She was very knowledgable and could answer any question we had for her. We liked that she could pick up on our interests and take us places we might not have thought of to go. When we realized that one of the places we had chosen to see would probably not be that interesting to us, she was able to arrange entry to the Diamond Fund and the Armoury for us. Riding the Metro with Lena was a real adventure and a lot of fun. In Saint Petersburg we found Anna well versed in the history of the Tsars and in the Hermitage collection. Arkady in Veliky Novgorod was a very good guide and answered all of our questions with ease. Novgorod was perhaps a long way to go for a day trip, but we did enjoy it. Vasily was a great driver to have and kept us safe with good humour and skill. We enjoyed ourselves so much, my daughter says she is already planning to return. We would both have no hesistation to recommend ExpresstoRussia to anyone we know.

Just wanted to let you know that My grandson Bruno and I couldn´t have been more pleased with our week in Moscow (6/15 - 6/21). We were absolutely enchanted with the whole experience, including getting lost a couple of times in the Metro during our free time. Although both our guides (both Eleanas) were excellent, I would particularly commend the first one (she took us to the Tatiakov, the KGB tour, and to that beautiful cemetery where so many great Russian artists, authors, composers, musicians, militarists, and politicians are buried). Her knowledge is encyclopedic; and her understanding of today´s Russia as a product of its past was, for us, truly enlightening. I will be taking another tour in Russia, with my wife, within the next two or three years. I will be in touch with you when the time comes. Meanwhile, I will refer you to other potential visitors to Russia as I meet them.

Tours to Moscow

Our Moscow tours are land only meaning that you arrange your own air travel to Russia and our expert staff meets you at the airport and handles everything else from there. Our online Airline Ticket booking system offers some of the most competitive rates to Russia available on the web so if you need tickets, please visit our Russian air ticket center . Rest assured that you will be taken great care of on one of our Moscow tours. Express to Russia has a fully staffed office in Moscow that will help to make your visit fun, informative and unforgettable. Please remember that of all these tours are private and can be adjusted to your taste. You can add, replace or skip some sights; you can add more days to the package or cut the tour short. Our specialists will be glad to help you create the tour of your dreams!

Moscow, a City Like No Other

Moscow is Russia’s largest city with a population of between 12 and 13 million. It is also Europe’s largest city and when you visit Moscow, you can feel it. The layout and architecture of the city is eclectic, ranging from crooked, ancient streets and alleyways to wide, bustling boulevards, from medieval churches to Stalin skyscrapers and to modern, glass buildings towering over everything and of course in the center of it all is the Kremlin and the magnificent Red Square. Moscow is also home to a fantastic, efficient and very beautiful metro system – each station having its own special design. In fact, Express to Russia’s Moscow metro tours and excursions are some of our most popular attractions that we offer. On our Moscow tours, you will see this and more.

Moscow Tours centering on Russian History

Moscow has a long and interesting history and has been the capital of Russia in many of its different iterations – capital of the Grand Duchy of Moscow , the Russian Empire and of course the Soviet Union (who could ever forget the Soviet Union?). Moscow, was founded in the 12th century by Prince Yuri Dolgaruki (Yuri of the long arms – he really did have long arms!). From that time on, it was home to the Russian Tsars until Peter the Great moved the capital to St. Petersburg in 1703. The city has survived invasions and sieges from the Mongols, the Tartars, the Poles, Lithuanians and Napoleon but has always persevered. Our Moscow tours will enlighten you on this great history and give you insights into Muscovites and their unique culture. Our Moscow tours show you what the city is like today but also brings to life the past. Moscow never seems to sleep and is bursting with energy. A Moscow tour with Express to Russia is truly the best way of getting to know Russia’s largest and most vibrant city.

Frequently Asked Questions From Our Travelers

What is the best time to visit moscow.

Any time of year is fine depending on what you plan to do. Summertime is pleasantly warm, ideal for exploring the city and its vibrant atmosphere, but Moscow will be much busier and accommodation is more expensive. Winter can be quite cold but beautiful nonetheless, and this is unproblematic if you intend to spend most of your trip in museums and galleries. There are also various festivals and events organised throughout the year. For more information about the best time to visit, read our guide

How many days are enough in Moscow?

If you plan your itinerary strategically and aren’t averse to a packed schedule, you can cover Moscow’s main sights over a long weekend. Most popular attractions are in the city centre, and the Moscow Metro allows you to cover much ground in a small amount of time. Ensure that your accommodation is fairly central and book tickets in advance, so that you can make the most of your days. For an informative and well-organised day out, check out our Moscow day tours with options to suit all interests.

Do they speak English in Moscow?

As Russia’s capital city, tourists are well accommodated in Moscow. There should be English-speaking staff in restaurants, bars, hotels, shops and attractions in tourist hotspots, and there are also English-speaking tourist police. Transport services have English translations on their maps and English announcements via intercom; alternatively, order taxis from the Yandex Taxi app (Russian Uber), though it’s unlikely that your taxi driver will speak English. If you get stuck and cannot communicate, it’s fine to use Google Translate.

Is it safe to travel to Moscow?

It is no less safe to travel to Moscow than to any European city if you exercise common sense and look after your belongings. As with every city some regions can be more unsavoury than others, but no tourist attractions are located there. The traffic in Moscow is notorious, so exercise caution when crossing roads. Do not take unlicensed taxis; book in advance or take public transport, which is widespread and perfectly safe. If you encounter any problems, look for the special tourist police who can help you. For more information, read our guide about staying safe in Russia .

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Sonatours   Reviews

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Reviews 3.8.

Most relevant

Bali senior citizens

We all senior citizens, ladies went to Bali in Sept 2023 and we had a great time. Despite the food was not to our expectations but Sona tours changed the menus to Indian food which made us feel like not missing home. They had chosen great hotels with amazing breakfast menu. The itinerary with all the sight seeings went smoothly. The local guide was very helpful but had a mix English which confused us but gave us a laugh. Will recommend Sona tours for Bali tour.

Date of experience : September 26, 2023

Reply from Sonatours

Dear Ranjna, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. We are happy to hear that you have made some new friends and look forward to seeing you travel again together with Sona Tours. We have posted some pictures in our facebook.com/sonatours to remind you of your fond memories for your trip to Bali. Kindly share amongst your friends. Kind Regards Sona Tours Team

Electrifying Japan tour Sep 23

Overall a very good tour although a little hectic. DJ & Emiko looked after us very well. Emiko was a great guide and very informative. The hotels & breakfasts were all great apart from the set breakfast at Sengokuhara Prince Hotel. On the plus side the hotel's Onsen facilities were great. All Indian dinners were good though spicy. Personally we would prefer less chillies, however we understand that Sona has to cater for the whole group. With regards to the non-Indian dinner of pasta & pizza, we would have preferred more than the one slice of pizza and less of the pasta. Thank you Sona for the wonderful surprise of the sushi cooking lesson. It was a lot of fun and we really enjoyed it.Overall we had a great time and look forward to booking another tour in the near future.

Date of experience : September 19, 2023

Hi Harish, Thank you for taking the time to leave a review. We're glad to hear that you had a positive experience.. Kindly visit our www.facebook.com/sonatours to recollect your memories of pictures on your Japan tour and you most welcome to share it. https://www.facebook.com/media/set/?set=a.820692206725034&type=3 Kind Regards, Sona Tours Team

Tour taken was Canada Alaska tour

Tour taken was Canada Alaska tour. Guide was very professional and knowledgeable. Canada on land itinerary was good except last two days. Hells Gate excursion was not worth the time and money spent. Staff members at the office in London has inconsistent answers for the same questions asked by individual group members. We paid for category 2c balcony room but ended up getting lower category 2d room.

Date of experience : August 08, 2023

Dear Bharat Acharya, Many thanks for sharing your review and your positive feedback on the guide and the itinerary. To clarify we had a zoom meeting before the tour departed and all was explained with FAQs at the end too. Furthermore, you had the option not to book Hells Gate excursion which was only CAD$40 (£20). Regards to the cabin if you wanted a specific cabin the price was higher, but you opted for the allocated balcony cabin we had. These contracted cabins are allocated by the cruise as we do a group booking with them. Else the specific one will have been booked at the time of your booking with a much higher price. Please accept our apologies on not getting the balcony cabin as you wished, but overall, I hear you all had a good time, and you joined our group for the whale watching tour. Kind Regards Sona Tours

4 day Scotland Highlands trip aug 2023

We took the 4 days Scotland Highlands tour in August 2023(17th - 20th) and by end of fourth day we realised that Sona travels had arranged a bus travel for 4 days with few sightseeing spots. One of the most basic tours with no facilities in the bus. No WiFi, no charging points and even the toilet had restricted use with zero water facilities. Coming to the tour itinerary - the first day started with a delay of 1 hour. We were not provided with the tour manager contact details and no bus information. Cable car in Ben Nevis was cancelled due to weather issues but there was no alternative arranged. What a shame! Extra charge for boat ride in Loch Lomond. Edinburgh castle visit was arranged on a festival day which made the entire sightseeing very stressful and delayed. Most of the spots were just shown from outside or while being inside the bus. One of the worst tour experiences. Last day ended worst with no sufficient stops for toilets. Tour manager - The tour guide/manager had zero knowledge about these historical beauties. She barely knew anything about the city or any basic information. She was polite and hospital. However there was zero entertainment throughout the trip. It expected that when we are given some positive experience. The only positives were the dinner for first two nights and the driver....who drove very safe and maintained the timings. Hotel - As promised 3 star it was not even a budget stay. The rooms were very basic with no facilities like water bottle, phone, AC or cleaning of sheets. We had request for towel change. Only positive was the breakfast....hot and fresh continental range. I will never recommend this travels to anyone. It's a waste of money experience wise.

Date of experience : August 20, 2023

Dear Deepti Iyer, It is always disappointing to be told of instances where a client’s holiday arrangements may not have proved entirely as anticipated and we have, therefore, noted your observations about your recent booking. We are very sorry. To clarify, this is an escorted group COACH tour and we have published the detailed itinerary with other information in particularize all the sightseeing’s, optional tours, and other matters, such as transport (coach), weather and accommodation too. Regarding the delay, we cannot control the traffic being a road closure due to an accident which was the case in yours as our first pickup was on time. Same with the crowd visiting these public and historic sightseeing during August holiday season. We have got great reviews of this guide as seen on the reviews here. We do sincerely appreciate for you positive feedback on the driver, guide and the meals. Finally, we hope that your confidence has not been affected to an extent that it would prevent you from choosing our company again for your holiday requirements. Kind Regards Sona Tours

Recently went on a 4 day trip to…

Recently went on a 4 day trip to Scotland with Sona Tours. Highly recommend. What an amazing trip & a wonderful time we had A very luxury coach driven by an expert driver - Ali -assisted by a lovely tour manager Sabah with a 24/7 smile on her face No complaints what so ever - every moment was tailored to perfection- Sabah is already doing a great job & wish the almighty gives her enough strength to go further higher & higher up

Date of experience : August 03, 2021

Dear Rekha Haria, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Excellent service

We thank Sona Tours, through Mr Vikas Shah for booking and organising a wonder trip for us to the Masai Mara. We really appreciate the service given to us by Vikas Shah, Sona Tours. This is the second trip booked through Sona Tours, and we look forward to booking more trips with Mr Vikas Shah, Sona Tours, as their service and recommendations are fantastic. Thank you Vikas, Sona Tours. Best wishes Priya and Hetul Chandaria

Date of experience : October 12, 2020

I have just returned from an 8 days tour of Iceland with Sona Tours. Chetan, the Tour Manager's capability to manage the group was excellent,very good social skills,sharing his knowledge and experience was welcomed.The coach driver too was full of historical and geographical knowledge which matched my University lectures'.Hats off to him.The itinerary given was brief,but when experienced after visiting each location was beyond expectation. Sona Tours have selected the best sites of Iceland.Value for money memorable trip. Pratima (Bena) Patel

Date of experience : March 30, 2022

Dear Bena Patel, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Amazing experience

We take this opportunity to thank Sona Tours for an amazing experience to samburu game reserve this was our 1st time and definitely not the last, driver was on time on pickup with a happy and informative personality.. even the provision for snacks and small gifts made a huge impact on welcoming us.. definitely will book again and highly recommend them for all your bookings.

Date of experience : June 21, 2021

We can’t find any faults with…

We can’t find any faults with sonatours, Best tour manager and local guide. Management was good,every little thing was put on tour,will recommend to friends and family. Thanks everybody .

Date of experience : April 09, 2022

Dear Haresh Patel, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Just returned from a 8 day Iceland…

Just returned from a 8 day Iceland holiday with Sona Tours and once again the Management was superb, the Coach driver was excellent in his dual role as Guide and Driver, and the winter conditions in Iceland intact added to the experience and pleasure of of the whole trip.Thank you Sona Tours

Date of experience : March 28, 2022

Dear Raj Patel, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Electrifying Japan

Electrifying Japan Ajay was brilliant, this is a very comprehensive tour,visit a lot of sites, but Group size too big.

Date of experience : April 11, 2023

Dear Bimal DAve, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Worth it! Thoroughly enjoyed the tour…

We all have thoroughly enjoyed the tour where the highlights being excursions like Cable Car Ride at the Nevis Ranges and Cruise ride at the Lake District. Overall food and hotel experience was also quite satisfying. The best part of the tour was the Lead Tour Manager Miss. Saba, co-manager Miss. Chandani and the driver Mr. Mark. Tour managers were not only able to guide us and educate us about the locations but also made sure to keep our interest going during silo hours by playing games, having individual discussions with everyone and encouraging them to look for the best out of this tour. Saba and Chandani also helped us in celebrating my dad's surprise 70th birthday celebration in a very unique and beautiful way. This gesture strongly proves how Sona Tours staff takes personal efforts to bring smiles on their customers faces. Highly obliged with the way Saba and Chandani has managed the overall trip, Kudos to them. Mark is a great driver and quite patient, calm and composed person. Hat's off to his driving skills and knowledge of the roads. I believe that 3 of them are the real assets of the Sona Tours and truly deserve a huge round of applause and appreciation. I would highly recommend Sona Tours to friends and family after such a wonderful Scotland Highlands tour experience.

Date of experience : August 09, 2022

It has been a great trip to the Lake…

It has been a great trip to the Lake District with the family. The tour guide was very knowledgeable. Thank you

Date of experience : September 02, 2023

Hi Shila Shah, We are delighted you enjoyed your Peak and Lake District trip with Sona Tours! Your feedback is much appreciated! We're thrilled to hear that you've had an enjoyable holiday and we appreciate your recommendation to bring your friends and family along. Kind Regards and be safe Sona Tours Team

Thank you for give me good option for…

Thank you for give me good option for tour and good price for 27/05 other companyies is to expensive or remove date

Date of experience : May 16, 2023

Dear Mehul, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

A fantastic experience and a great…

A fantastic experience and a great itinerary packed with lots of sightseeing. Ajay handled the big group very well.

Date of experience : April 22, 2023

Dear Ketan Mehta, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

My awful expriance with sonatours

I booked with sona tours twice before that’s my third time this experience was so bad they didn’t stay with the planned day the driver lost several time took wrong turns we spend the whole day on the coach than the Indian food place was non vegetarian instead of a halal food as I request on the application and it was awful experience , than the hotel was good looking the rooms air condition was not working in either of those nights and Tv was not working in my room complaint to Receiption no results and daughter got bitted by bed bugs awfully the bathroom door lock not working none our bedsheets wore changed . Than tour guide was not so nice he was busy guiding his native peoples.I requested to seat with my family the agent in the office said the tour guide will arrange it than the tours guide also said the once we get all the people than his going to sort out our seats but these 3 day tour he never sorted it out my family we all seat far from each other .than the Disneyland day tour guide give out Disney tickets but not my family he keep saying he has my ticket but didn’t give it us until I got bit angry my kids wore upset not having the tickets.I paid more money as my little one didn’t go on the offer so I paid full ticket price for all of us .experience this rubbish time it would be much better to take euro star never take this service again in my life I would advise everyone better to us other service than this you don’t get full day tour we all stack in the coach for whole first day.

Date of experience : August 18, 2023

Dear Mrs R Ali It is always disappointing to be told of instances where a client’s holiday arrangements may not have proved entirely as anticipated and we have, therefore, noted your observations about your recent booking. We are very sorry. To clarify, this is an escorted group COACH tour, and your booking came in late, less than 2 weeks before departure, after we had closed sales, as you insisted and have travelled with us thus, we accommodated you. We had explained you the reason for paying extra. Which was the contracted ticket to Disney needs to be booked before 30days and we got the group tickets in advance, delivered to our office. Whereas yours was different due to the late booking. Regarding seating arrangement, all the seats were allocated in the bus on first come first serve basis as then not fair to move others to accommodate your family and was communicated at the time of booking. We did request other passengers during the tour, but not keen to move. We were sorry to read of your disappointment about your accommodation. Without wishing to appear unsympathetic, we confirm that the service provided by the hotel is outside of our direct control. We are sorry to read the problems you encountered with your room however we do hope you will appreciate this matter is beyond our direct control. Finally, we hope that your confidence has not been affected to an extent that it would prevent you from choosing our company again for your holiday requirements. Kind Regards Sona Tours

Very happy with the service

Very happy with the service. My holiday was cancelled due to Covid 19. I was kept informed all the time and I was given the full refund without any hassle. I did not have to chase them. I would recommend Sona Tours.

Date of experience : September 25, 2020

Many thanks for your kind and positive words and do appreciate for your patience during this unforeseen circumstances. God bless

Never book with Sona Tours

On 11th February 2022 I booked a package holiday with Sona Tours to go to Alaska. We were supposed to go in August 2022 and there were 15 of us going. We booked the trip in February and each paid £100 deposit. Unfortunately in April I was diagnosed with Stage 4 cancer and would not be able to go on this holiday. My husband went to their office immediately to inform them that we would need to cancel our place on the trip and I sent an email on 25th April confirming the cancellation. We did not hear anything back from Sona Tours. In June, we received an email demanding we pay £3250 (half the cost of the holiday) as a cancellation fee. As you can imagine, this was a huge shock to us and not something we could afford as we had spent a lot of money on my cancer treatment. They also pretended that they could not find our original email informing them of our cancellation (but later they found it). We hoped under the circumstances they would be more understanding of our situation, but they demonstrated no empathy for the toll this was taking on my mental health. Meanwhile my husband contacted our travel insurance, who were extremely supportive, and they thankfully told us that they will pay the amount to Sona Tours directly. We informed Sona Tours of this but instead they sent us a court order and a deadline to pay the amount. They did not want to deal with our insurance company, they only wanted us to pay them. In the end our insurance company paid them £3250 but we still had to pay the court fee (because it’s in their T&C’s that we need to pay the court fee) of £205. They final vulgar act Sona Tours did, was they refused to give us back our deposit of £200 after they had received their payment, and decided to take this as their court fee. I am writing this to highlight what a terrible company Sona Tours is and how disgusting their behaviour has been towards me. Their emails, particularly from Chetan, were extremely rude and threatening. Had it not been for my daughters, who had to respond to them on my behalf because I was too unwell. I should not have had to deal with this stress shortly after being diagnosed with Stage 4 cancer and having to go through chemo and surgery. I urge anyone considering booking a holiday via Sona Tours to think twice about it and go through their unfair terms and conditions with a fine tooth comb so you know what to expect in case anything should go wrong. I hope this helps prevent someone else from going through what I have had to go through with them.

Date of experience : February 11, 2022

Dear Dipti Shah, It is always disappointing to be told of instances where a client’s holiday arrangements may not have proved entirely as anticipated and we have, therefore, noted your observations about your recent booking. We are very sorry. The facts are that when you booked, signed, and agreed to our Terms and Conditions, we had explained about the low deposit scheme, cancellations and recommended to have a travel insurance and all well covered in our T & C. The original booking form with T & C were returned to you, as we kept a scan copy. We are fully ABTA and ATOL bonded thus prepare our T& C accordingly. Despite the many demands requested for the balance you had not responded. Only when the matter went legal, you initiated the matter with the insurance. Any insurance will not liaise with us as we are a third party to them, and we have no contractual agreement as you expected us to liaise with them. This matter could have resolved with ease. Finally, we hope that your confidence has not been affected to an extent that it would prevent you from choosing our company again for your holiday requirements. Kind Regards Sona Tours

Great team at Sona Tours

Great team at Sona Tours; very pleasant.

Date of experience : September 15, 2023

Dear Simal, Many thanks for your review and giving us an opportunity to serve you. We look forward to giving you exceptional service again. Have a wonderful and a pleasant journey. Kind Regards and be safe Sona Tours Team

Well organised.

Hi Jatin Mania, We are delighted you enjoyed your Japan tour with Sona Tours! Your feedback is much appreciated! We're thrilled to hear that you've had an enjoyable holiday and we appreciate your recommendation to bring your friends and family along. You can view all your pics on our FB Japan Sept 2023 Album on www.facebook.com/sonatours and you most welcome to share the shame to your album Kind Regards and be safe Sona Tours Team