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WestJet Provides Update On Its Agent Booking Channel

October 16, 2023

Following its Oct. 10 announcement that it was decommissioning its WestJet Agent booking channel and that it will no longer be available effective Oct. 24, 2023, WestJet has issued an update.

It notes that this change does not impact any other booking platforms such as WestJet Biz, SIREV or any GDS. WestJet Vacations and WestJet Vacations Groups tools are not affected.

Amanda Ierfino, Director of Sales at WestJet, said in a statement that: “We know the recent announcement about the decommissioning of WestJet Agent has caused some confusion and speculation amongst the travel trade. WestJet Agent is being retired due to technical reasons; however, it has always been our intention to implement an alternate booking option for our travel trade partners.”

Ierfino’s statement continues: “Although there is no immediate replacement available, we are actively working on developing a new booking option and expect to have a tool in place by Q1 of 2024. We look forward to sharing more information with our trade partners in the coming weeks.”

Ierfino states: “We have always been committed to supporting and working alongside our travel trade partners, and that has not changed. Many teams at WestJet are working diligently on providing a solution that will meet the needs of our partners.”

Agents that need support with existing bookings scheduled to depart after WestJet Agent is decommissioned on Oct. 24 can contact WestJet’s Travel Support Team at 1-877-664-3205. Additional questions may be directed to [email protected] .

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WestJet to Axe Agency Travel Portal WestJet Connect

Photo:  Robin Guess / Shutterstock.com

WestJet is winding down its travel agency portal, WestJet Connect, it announced this week via a memo through IATA.

A WestJet spokesperson confirmed the news, which was first reported by PAX , to TMR on Wednesday, writing that while it is committed to providing agency partners with a new booking option, the WestJet channel will be decommissioned on Oct. 24.

“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option. More information on timelines and what partners can expect will be shared as soon as possible,” the spokesperson said.

While WestJet didn’t have a timeline for the new booking option, it did say that agents who require support with bookings scheduled to depart after Oct. 24 are can call WestJet's Travel Support Team at 1-877-664-3205. Travel agent partners may also contact  [email protected] .

WestJet will also still allow GDS users to book through their preferred GDS—WestJet spokesperson confirmed that WestJet will still allow for GDS bookings, including contracted commission levels.

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WestJet set to decommission its WestJet Agent booking channel

Post date: Oct 11 2023

Date: Oct 11 2023

By: Travelweek

CALGARY — WestJet is decommissioning its WestJet Agent booking channel.

The change takes effect Oct. 24, 2023. 

“WestJet remains committed to its agency partners and is actively working to provide travel agents with a new booking option,” said a WestJet spokesperson.

More information on timelines and what partners can expect will be shared as soon as possible.

Agents that require support with bookings scheduled to depart after Oct. 24 are asked to call WestJet’s Travel Support Team at 1-877-664-3205. Travel advisor partners can also contact  [email protected]  for further inquiries.

Tags: Lead Story, WestJet

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Welcome to visit moscow tours.

We provide authentic, informative and memorable tour packages and city tours, at very competitive prices. Visit Moscow Tours are available not only in Moscow, but also in other cities: Saint Petersburg, Kazan, Suzdal and Sergiev Posad.  We also organise customised individual programs tailored just for you.

Our guests come in large groups, small private groups, as couples or as single travellers. We take care of and treat our guests with respect in a friendly and warm family environment. We show people our beautiful cities with passion and deep knowledge of their history, culture and traditions.

Our guides are extremely hospitable, helpful and well-informed. They are simply the best because only by providing the best services can we make the world fall in love with Russia. And we are very happy when our guests say that they will definitely come back to Russia and that they will tell all their friends how great Russia is! That is what inspires us to put even more dedication and hard work into our tours, knowing that what we do is positive and meaningful.

Our classic tours include tours of Moscow and Saint Petersburg, two main Russian cities.

Moscow is a big and busy  megalopolis and Russia’s capital city, where more than 12 million people live and work. Our capital city is happening place; it is mysterious, elegant, luxurious, fashionable, clean and bright, with its unique legends, traditions and events. It is with great pride that we show the Red Square and the Kremlin, our Underground and Tretyakovskaya Gallery, among other stunning attractions.

Saint Petersburg is our second capital,  the second largest city in the Russian Federation. This wonderful city has a strong and lively aristocratic spirit, uniquely Russian royal architecture, magnificent museums and theatres. Saint Petersburg bears the royal heritage of Russia, which can be felt in its air, its streets, parks, monuments, museums and citizens.  In Saint Petersburg tours, we will take you to the Hermitage, Peter and Paul Fortress, Faberge Museum and Orthodox Cathedrals. We’re sure you will love it!

If you have a few more days to spare, venture into the dreamy Russian countryside in Suzdal or Sergiev Posad. Suzdal is a small town with a population of about ten thousand people, situated on less than 15 square kilometres. This tiny area is home to 53 historic cathedrals, five monasteries and a kremlin. Church domes are visible like mushrooms from anywhere and everywhere in the town like in a fairy tale. No wonder Suzdal is called the ‘Town Museum”.  It is definitely worth visiting!

Just try any of Visit Moscow Tours’ tour packages or any individual city tour, and we promise that you will want to come back to Russia again.  Russia is huge with countless amazing places to visit. There are so many unique experiences to be had and energies to be felt that one tour is definitely not enough to explore this vast land. It is also a very safe destination to travel, and we have a tradition of warm hospitality. Our people adore and take care of visitors as our own guests, and even if they do not know your language very well, they still try to be helpful and hospitable.

Our guides will show you the most interesting attractions and historical places, taking you on a journey to the past to enjoy stories of medieval times, the Romanov monarchy, the Soviet Era. And of course, we will show you the contemporary life of our country through authentic local experiences.

We look forward to meeting you soon!

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WestJet Group CEO Alexis von Hoensbroech outlines strategic plan in St. John’s

WestJet Group CEO, Alexis von Hoensbroech, today concluded his inaugural visit to Atlantic Canada in St. John’s, Newfoundland, where he was joined by key stakeholders and community members to discuss the Group’s expanding presence across the region. Von Hoensbroech highlighted the WestJet Group’s renewed commitment to the region, as exhibited by network enhancements unfolding across the province’s key airports this summer, including; increased east-to-west domestic air service seamlessly connecting Canadians from coast-to-coast, and enhanced leisure service, accomplished through the resumption of seasonal transatlantic service to London (Gatwick) and increased north to south air service providing access to popular sun destinations in the winter.

“We have heard loud and clear from both the city and the province on the importance of the WestJet Group’s presence in the region. We are committed to leveraging our aircraft to further enhance Atlantic Canada’s accessibility through thoughtful and targeted air connections, facilitating critical domestic, leisure and global air links to St. John’s and the broader province,” said von Hoensbroech.

In his remarks, von Hoensbroech provided a comprehensive overview of the WestJet Group’s ongoing investments in Newfoundland and Labrador, demonstrating confidence in the airline’s future presence in supporting the region:

Transatlantic flights reconnecting Newfoundland and Labrador to the world

Elevating its growth strategy, the WestJet Group has reached significant milestones, bolstering the province’s network in 2024:

• May 1, 2024, the WestJet Group restarted the highly anticipated service between St. John’s and London (Gatwick), providing the community with non-stop service to one of Europe’s most popular global travel hubs, filling the largest air access gap for the province.
• This summer, St. John’s will gain a 35 per cent increase in seat capacity, as a result of the WestJet Group’s investments, compared to 2023.
• The WestJet Group will operate 36 weekly flights out of St. John’s International Airport, during peak summer this year, a 20 per cent increase in total weekly flights, compared to 2023.
• The WestJet Group will return service to Deer Lake this spring, with new non-stop seasonal service to Calgary on May 18, 2024 and the restart of service to Toronto on May 16, 2024.

The WestJet Group fulfills promise to satisfy demand through network schedule

The WestJet Group continues to elevate the province’s air connectivity by delivering the following network enhancements:

• In alignment with the airline’s strategy, the WestJet Group is providing St. John’s with convenient access to popular leisure destinations, including year-round connectivity to Orlando, Florida and extended seasonal service to Tampa, Florida.
• Ensuring St. John’s remains well-connected to Western Canada, the WestJet Group will provide St. John’s with year-round connectivity to WestJet’s global hub in Calgary, where guests are one flight away from an expansive list of international destinations, including Seoul, South Korea and Tokyo, Japan. · This year, the WestJet Group will provide direct connectivity to twelve unique destinations out of St. John’s, including four domestic destinations, two transborder destinations, five popular sun destinations, along with a transatlantic connection to London.
• As an integral part of the WestJet Group, Sunwing will provide non-stop access to five key sun destinations, including Montego Bay, Cancun, Cayo Coco, Matanzas and Punta Cana from three critical communities in Newfoundland and Labrador, including, St. John’s, Deer Lake and Gander in 2024.

This map reflects WestJet Group capacity comprising WestJet and Sunwing Airlines service.

Partner quotes

“Newfoundland and Labrador has found an excellent partner in WestJet. As a Government, we have worked hard to build air access to our province and WestJet has risen to the occasion, reestablishing a direct route to Europe with the St. John’s – London Gatwick route and expanding its offerings on the east and west coasts. Thank you to CEO Alexis von Hoensbroech and the entire WestJet team,” said Honourable Dr. Andrew Furey,  Premier of Newfoundland and Labrador.

“Air access is critical to Newfoundland and Labrador’s economy. Our tourism and hospitality industry relies heavily on the ability to get visitors to our province. WestJet’s continued commitment to working with us and our airport partners to expand service to the province has made a significant impact on our ability to grow visitation to Newfoundland and Labrador,” said Honourable Steve Crocker, Minister of Tourism, Culture, Arts, Recreation.

“We are pleased to welcome WestJet CEO, Alexis von Hoensbroech, to Newfoundland and Labrador”, said Dennis Hogan, Chief Executive Officer of the St. John’s International Airport Authority. “Coinciding with the resumption of non-stop service to London-Gatwick earlier this week, Alexis’ engagement with community stakeholders and overview of WestJet’s strategic vision reaffirms their commitment to our market.”

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