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Consolidating her corporate travel program with CTM achieved complete travel policy compliance AND a 20% reduction in travel expenses. Traveling employees are happy and access to reporting data keeps her current with financial activity companywide.

At CTM we don't just provide you with the latest technology, we train your teams on how to use our advanced applications in order to maximize savings and optimize your complete travel program.

CTM makes booking travel for others a breeze. Whether you need an experienced agent to work with, or by using your custom Concur Travel site, arranging travel for your team will be easy. Send itineraries and clone trips all with just a few clicks.

Why Choose CTM?

Owner managed and responsive, we have specialized in business travel since 1990. Start-up is simple and quick, with no contracts required.

Customized Travel

Our commitment to being responsive and flexible, while providing robust tools and personal service, is geared toward watching your bottom line and satisfying your traveler's and administrator's needs.

Get Started

Get started today by filling out our Contact Us form to explore more with a CTM representative.

Global Partnership

CTM is a FROSCH Global Partner, giving ou travelers access to a support network of 2,000+ agents and unique ticketing capabilities in over 50 strategic global markets.

CTM is certified as a Women's Business Enterprise (WBE) through the Women's Business Enterprise National Council (WBENC), the nation's leading third-party certifier of businesses owned and operated by women.

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Local solutions, delivered globally

CTM provides local service solutions to customers around the world. Please select your local region, and start experiencing the CTM difference!

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Connecting Business Through Travel

Connecting Ideas Through Travel

Connecting People Through Travel

Welcome to ctm. we do business travel, differently., corporate travel management (ctm) is a leader in business travel management services in north america and beyond. we drive savings, efficiency, safety, and sustainability to businesses and corporate travelers, wherever your business takes you..

When you partner with CTM you’ll enjoy the experience of business travel done differently – a uniquely designed travel program, built for your business’s specific travel needs and objectives, and expertly delivered in every region you operate in. We design travel programs that drive strategic results for every part of your business and every member of your team.

So if you’re looking for a tailored travel management solution, delivering customer service excellence, innovative technology and a demonstrable return on investment, you’re in the right place.

Experience the CTM difference

Elevate Your Travel Program With Corporate Travel Management

Is your travel program delivering savings, efficiency, and safety to your business and traveling workforce? Are you leveraging your travel data to negotiate better travel deals and positively influence booking behaviors? Do you have access to the tools you need to control your budget, reduce risk, improve sustainability and maximize employee well-being?

If not, it’s time to elevate your travel program with CTM.

We don’t believe in a one-size fits all approach to travel management. We work in partnership with your team to design a tailored travel program, utilizing proven strategies and leveraging big data, to deliver strategic outcomes which align with your business’s unique objectives and priorities. Find out how CTM’s solutions can transform your business travel program and budget today.

Get More From Your Business Travel Program

Bigger Savings

For every dollar spent on our travel management services, we’ll return more to you in savings.

Greater Efficiency

Our expertise, 24/7 support and intuitive technology significantly improves your team's efficiency.

Award-Winning Service

Access award-winning service and solutions designed for your needs, via your prefered channel.

Heightened Safety

Drive safety and well-being to your traveling workforce to reduce risk and increase productivity.

Improved Sustainability

Travel doesn't have to cost the earth. Our tools and solutions support more sustainable travel.

Better Insights

Unleash the power of reliable, actionable data to drive program performance and accountability.

Take your travel program from average to exceptional

Take Your Travel Budget Further

For every dollar spent on our travel management services, we’ll return more to you in savings. That’s the CTM difference.

How we do it

• You’ll benefit from CTM’s extensive global buying power and supplier negotiations to experience exceptional deals on flights, accommodation and car rental
• Your CTM travel platform provides one-stop-shop access to the best corporate negotiated deals, last-minute inventory and dynamic supplier content (NDC-ready), all comparable side-by-side for maximum speed, choice and value
• CTM’s forecasting technology visualizes the cheapest time to travel in a single search, ensuring you travel at the most affordable time
• Your strategic Account Manager will design a bespoke travel policy based on your unique travel behaviors and business objectives, and conducts regular travel program analysis and benchmarking to identify ongoing savings opportunities
• Consolidate your corporate travel, meetings and events spend with CTM for stronger supplier negotiation power and access to great corporate and event travel deals.

Increase Efficiency

Get where you’re going fast.

Leverage CTM’s travel expertise, 24/7 support and intuitive technology to significantly improve your employees’ productivity.

• We put intuitive  travel technology at your fingertips 24/7, making travel research, booking, and trip management simple, efficient and reliable
• Choose your preferred self-service online booking tool and a mobile app to book all your flights, hotels and car rental in a single transaction
• Enjoy round-the-clock travel service from CTM’s travel advisors , via a channel of your choice, for friendly, knowledgeable, and relevant travel support wherever and whenever you need it
• Enjoy access to live consolidated travel reporting across every aspect of your travel program, driving increased visibility, control, and efficiency.

Maximize Safety

Boost Travel Confidence & Productivity

Enhance your employee’s safety while traveling for business with our suite of intuitive and integrated risk management tools.

• Traveler tracking technology enables you to track and communicate with travelers in the event of an emergency, including one-click ‘proof of life’
• Pre-trip approval workflows enable risk identification and management prior to booking
• CTM risk alerts send email and SMS notifications to affected travelers based on itinerary location and risk levels
• CTM Mobile travel app enables travelers to book and manage their travel needs on-the-go for greater independence.

Get Connected.

Contact our team today to discuss your travel program needs., transformative business travel technology.

Global Scale, Local Expertise, Agile Tech

The scale to achieve maximum savings, the spread to provide consistent local market expertise, and the agility to solve tomorrow’s travel challenges today.

Built For Simplicity, Consistency, Flexibility

We take a highly consultative, curated approach to designing unique, simple and effective global travel solutions which deliver strategic results today and into the future.

Your Feedback Drives Our Roadmap

We put you front and center of our product and service roadmap, ensuring you benefit first from the fastest, most relevant and impactful solutions.

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Testimonial

The service experience provided and standards we expect from CTM have always been critical to our business success... We now have no ‘downtime’ when a consultant is out of the office, as the entire team knows our policy and our travelers’ needs. This always gives us excellent service continuity, which makes my role just that little bit easier.

- Engineering client -

CTM held our hand through the [implementation] process – training on the booking tool was clear and concise, and the entire exercise could not have run more smoothly.

- Food manufacturing client -

Challenger continues to seek the best return on its investments in technology. Partnering with CTM to implement Fare Forecaster was a commonsense decision that met our needs in achieving this goal.

- Challenger -

Corporate Meetings & Events

Take your corporate meetings and events to a new level of performance with CTM’s specialist event management team, ETM . Our expert event organizers ensure strategically designed meetings and events which deliver exceptional attendee experiences, more strategic outcomes for your business, and a better return on your travel budget.

Benefit from our extensive supplier relationships to leverage corporate deals on accommodation, travel and entertainment, saving you time and money. Moreover, consolidate your corporate and event travel spend through CTM for stronger supplier negotiations, maximizing your overall budget’s potential. Whether it’s corporate events, strategic meetings, conferences, group travel, team-building activities, or sales incentives, we tailor your event management solution to exceed expectations and drive business success.

Partner with us for a connected event experience that drives results for your business, people, and budget.

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Solutions for Every Business Size

Whether you’re a global enterprise, national corporate, or fast-growing start-up, we design travel management solutions that deliver on your goals.

Integrated Technology Ecosystem

Our technology is built to be as flexible as your needs are diverse, putting transformative tools at your fingertips 24/7 for maximum productivity and peace of mind.

Our Customer Success Stories

Don't just take our word for it. Explore our customer case studies and success stories to see how CTM has delivered resuls for businesses like yours.

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Business Travel Management

Deliver more for your employees and your business

Managing a business travel program can seem complicated, but it doesn’t have to be. When you work with CWT, one of the world’s leading travel management companies, we make it easy for you to deliver valuable employee travel services to help you get the job done right.

Keep your workforce focused

Your travelers are employees first. You need to keep them safe, engaged and productive with travel services that work for them and your organization. CWT has a wide array of business travel services available to help keep your workforce focused on your business goals.

Unique Solutions

Not all business travel is the same; some industries have truly unique requirements that demand specially-trained teams to look after their travelers.

At CWT, we understand that managing travel in industries such as energy , resources and   marine,   life sciences,  or  media and entertainment can be extremely challenging and you have to work with a TMC you trust.

We have the experience you need and our people have the skills that matter.

Explore unique solutions

Keep employees moving

Give your employees booking tools and travel services that keep them moving and productive even during inevitable disruptions. CWT can help make their travels easier with digital touchpoints and a great experience.

Hotel offering

When your employees stay overnight on a trip, you need them to get a business-quality hotel room at the best price, no matter how they book. CWT’s hotel offering, powered by RoomIt delivers all this and more.

Managing risk

CWT can help you meet your legal and ethical responsibility to care for travelers and also help reduce risk for your company. We know you need to keep both your employees and their data safe, while predicting and managing safety and security concerns like a pro.

It’s what CWT does every day for our clients

Delivering ROI

We can help your business travel management efforts deliver real ROI. Using powerful tools we can help you crunch complex data, and with supplier management expertise we can help you design and negotiate an effective travel management program.

Drive action and innovation

Take travel management to the next level with innovations and insights helping you track trends, adapt to industry changes, and take action.

Get started with CWT

Changing your travel management company doesn’t have to be hard. CWT will help you design a program that fits your employees’ needs and stand with you to drive adoption of it. We’ll also deliver key metrics and reports to help you show your organization you made the right choice.

Our unique travel solutions

Energy, resources and marine travel

Getting people to remote parts of the world can be complex. Whatever your business–oil and gas to mining; marine to renewable energies–we’re here to help handle your travel needs. Since 1980, we have delivered our clients efficient, safe and connected travel programs using the global power of CWT and our local knowledge in locations around the world.

Life sciences and pharma travel

A complex and highly-regulated industry, life sciences is one that demands a high-touch and tailored travel program for health care professionals and people traveling to participate in medical trials. CWT has been trusted with pharma, biotech and biomedical companies over the past 30 years. 

Media, entertainment and sports travel

Need to move film crews, television equipment, news teams, or sports squads? No problem! Dedicated and highly specialist teams provide confidential and secure travel services, including white-glove VIP service, 24 hours a day.

Ready for professional travel management services?

If you’re ready to talk about how we can help you and receive communications about our products and service, please fill out the contact form. You can unsubscribe from our mailing list at any time using the ‘unsubscribe’ link on our emails.

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Learn more about our travel management offering

Travelers: manage your travel here . The below form is for inquiries about our corporate travel management offering.

To reach out to CWT to learn more and also receive communications (email or phone) on our products and services, please complete the form below. You can unsubscribe at any point in the future from our mailing list using the ‘unsubscribe’ link on any of our emails.

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Corporate And Business Travel Management Consulting Solutions

Expert advice to fit your business

Our business travel consultants answer hard questions, so you don’t have to.

Benchmark your business travel programme

Amex GBT Egencia (Egencia™), offers business travel consulting services to help you build a solid business travel strategy and make the best decisions about your corporate travel program and improve the travel experience for your organization. We deliver data-driven insights and provide recommendations to help you measure your travel program’s efficiency, make your program more sustainable, build or update travel policy, personalise reporting and manage your travel suppliers’ sourcing and proposal processes. In addition, we can implement Egencia’s travel management solution within a week.

Get a clear picture of your business travel program’s performance.

Using industry best practices and our expertise, we can help deliver your travel program data in a visual that addresses your company’s unique challenges. This will give you clarity on where you can find savings, achieve compliance and increase traveler satisfaction.

Tips on assessing your business travel program

Make RFP planning easy — use the free template

The way businesses approach RFPs has changed. Travel data and reporting have made the RFP process simpler and more streamlined than ever. Find out how you can focus on what’s most important to your business objectives.

Boost the bottom line

Put the knowledge of our expert travel industry consultants to work for you when it comes to managing your supplier relationships.

We know what it takes for you to acquire or improve your organization’s negotiated rates and amenities. Let us help maximize the value of your travel spend with your current suppliers, find new suppliers and assist with proposal management.

Optimize your business travel

We can help uncover savings opportunities using data insights and industry best practices to provide recommendations that will help you get the best return on investment (ROI) for your travel program.

We can also run a diagnostic to assess the level of sustainability of your program versus your objectives and will design the action plan to reach those goals.

We’ll also review your travel policy and recommend solutions to meet your key objectives, whether you want to increase compliance, reduce leakage or achieve one of the many other travel program goals we help our customers reach every day.

Free download: Reinventing your travel program

2020 changed the way the world does business. It also changed the world of business travel. The BTN Group, in partnership with Egencia, conducted a survey with travel managers and executive-level stakeholders to shed light on how companies are thinking about managed travel today and into the future.

Read the whitepaper to learn more about business travel trends.

Egencia Travel Academy

For travel managers, the Egencia Travel Academy offers informative videos to help you learn about everything from airline yield management and a global distribution system (GDS) to anything in between. We give you what you need to understand the inner workings of a complex, multifaceted industry.

Recommended for you

Want to learn more? Get in touch with one of our business travel experts.

Corporate travel just got better.

Imagine a world of travel management where tech and people work collectively. Where you can look, book and report, all in one platform. 

Your business travel matters. Make it count.

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Helping companies travel the globe simpler, faster, easier. 

Meet Melon.

A travel management platform that makes business travel a breeze.

Melon is everything you need to manage all the pieces of your business travel program, quickly, and easier than ever.

• Ultra-intuitive design
• 5-minute bookings
• On-point reporting for smarter decisions
• Access the best rates, no debates
• Live-chat with a travel consultant

Melon is the ultimate travel management solution that covers all your bases from booking, safety, reporting, policy, and expense.

Ready to see it in action?

book a demo

Our business? Getting you there.

More savings? Yes please.

Travel expertise? Anytime.

Latest tech? Always ahead.

The best fares and rates? Of course.

What our customers say about us, “corporate traveler provides a level of service that’s both thorough and anticipatory. we’re an incredibly fast-moving business and to have a partner as nimble as us managing our travel needs is invaluable.”, caroline roche, chief of staff @ bumble, “working with corporate traveler allows us to get key personnel there on time and most importantly, safely. it’s been seamless; they understand our business, conscious of costs and are an instrumental part of our operations.”, stephen cochrane @ rotech subsea ltd, “our booking fees have fallen and we’re now capturing more travel spend and have greater overall visibility, allowing us to really pinpoint where there are further savings to be made. ”, vicki mann, executive assistant @ new era.

Upgrade to effortless

Business travel is an investment, and it should feel simple. Take your business travel to the next level with exceptional service every step of the way.

With a blend of knowledgeable travel experts and seamless digital experiences, we’ve got you covered from door to door. Every experience, every interaction, every trip should feel simple, worry-free, effortless.

unparalleled service

Industry expertise? We know the ins and outs.

We make knowing how your business travels our business. The result? A travel management solution that perfectly balances adaptability and reliability. Trust us to expertly guide your business travelers – while catering to your company’s unique needs. 

Whether it’s meetings, events, or industry- specific travel requirements (and all their quirks), consider it covered.

industry experts

Supercharged savings & deals

Unlock exclusive negotiated rates to keep your costs down. With our vast global network, corporate travel deals are at your fingertips.

Looking for amazing value and choice for your next flight? Consider it done. How about rates at your preferred hotels? Of course! Our robust business travel management approach, fueled by powerhouse partnerships, means unrivaled value, sterling service, and a business travel experience that saves you time and money.

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Are you a decision maker, travel booker or corporate traveler?

I make the big calls

I book the big trips

I hit the road

The right travel policy?

It's a game changer..

Let your corporate travel policy work for you. Think of it as your go-to playbook, guiding each trip, from important meetings to long-term projects.

Dive in with us, craft a policy that’s unique to your business, and transition from travel turbulence to clear, confident skies.

Stay in the loop.

The world of corporate travel is always changing.  Sign up and never miss a beat. 

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10 best travel management companies in the USA

Top corporate travel management companies in the usa, 1. travelperk.

• 24/7 traveler support : TravelPerk’s support agents are on-hand to provide support in target 15 second response time.
• Industry-leading travel inventory: ensures you're accessing highly competitive rates in the market.
• FlexiPerk : allows you to book flexible travel that ensures 80% of your money back when canceling up to two hours in advance.
• Real-time expense reports : give you greater insights into your travel spending.
• GreenPerk : enables you to offset the carbon footprint of your corporate travel by investing in sustainable initiatives.
• Centralized invoicing : to ensure the finance team has everything in one place for easy budget management.
• TravelCare : helps ensure your traveling employees are safe when traveling, and up to date with any travel restrictions or issues.
• G2 rating : 4.6 / 5 stars, based on 1,417 reviews
• Capterra rating : 4.8 / 5 stars, based on 375 reviews

Start saving money on business travel for your company today!

2. sap concur.

• Works with some of the biggest brands
• Easy tracking and reporting for expense management 
• Many connected apps, such as Uber and Airbnb
• G2 rating : 4 / 5 stars, based on 5,685 reviews
• Capterra rating : 4.3 / 5 stars, based on 1,746 reviews

Reasons why SAP Concur customers have moved to TravelPerk in the past year

• Incredible UX to provide a high-quality experience
• More and better access to international travel options
• VAT recovery: enables you to save 20% on all business travel costs 

Click below for a more detailed comparison between both platforms:

• VAT recovery and reimbursement
• Duty of care and risk management
• Inventory based on Expedia Groups’ well-known brands
• G2 rating : 4.4 / 5, based on 65,746 reviews
• Capterra rating : 3.9 / 5, based on 5,149 reviews

Reasons why Egencia customers have moved to TravelPerk in the past year:

• Freemium model, simple pricing, and no minimum contract
• No extra cost for customer care or implementation
• No extra monthly fees or hidden charges
• FlexiPerk : Book any type of travel—flight, hotel, car, or train—and cancel at any time

4. AMEX GBT

• Risk alerts and direct communication during disruption
• Pre-negotiated rates and 2 million options in accommodation
• Cooperation to maximize the value and efficiency of your travel program
• G2 rating : 4.7 / 5 stars, based on 86 reviews
• Capterra rating : no data available

Reasons why AMEX GBT customers have moved to TravelPerk in the past year:

• A huge travel inventory (with particularly wide coverage in Europe), including air, hotels, rail, and more
• Customer care operating at a target 15-second response time 
• FlexiPerk: enabling cancellations at any time with 80% of your money back
• TravelSafe: delivering you verified, up-to-date, safety information

5. BCD Travel

• A software suite of three separate platforms for businesses to manage travel arrangements
• Access to APIs to integrate with the platform to meet unique business needs
• Solutions for SMEs
• G2 rating : no data available

Reasons why BCD Travel customers have moved to TravelPerk in the past year:

• 7- star customer service : including a target 15-second response time, available 24/7 and 365 days of the year, and not a bot in sight. 
• Flexible corporate travel bookings with FlexiPerk
• Slick UI and easy-to-use booking tool

6. TravelBank

• All-in-one platform that includes travel data, travel expenses, and travel management services
• User-friendly platform
• Supports thousands of corporate and personal cards
• G2 rating : 4.4 / 5 stars, based on 333,291 reviews
• Capterra rating : 4.7 / 5 stars, based on 225,169 reviews

Reasons why TravelBank customers have moved to TravelPerk in the past year:

• Top-notch, in-house support 
• A larger inventory, meaning better rates, and booking options when you need them
• A faster pace of development, constantly using feedback to improve functionality
• TravelSafe : delivering reliable and verified traveler safety information
• Accessible web and mobile app with over 2.5 million downloads
• Specialist services for industries such as pharma and biotech, media and entertainment, and energy and resources
• High-quality risk management
• G2 rating : 3.1 / 5 stars, based on 7 reviews

Reasons why CWT customers have moved to TravelPerk in the past year:

• Flexible corporate travel booking process with FlexiPerk

8. FCM Travel

• Strong global presence with business hubs in major international cities
• Personalized user experience 
• Use of innovation when it comes to flexible and sustainable travel options 
• G2 rating : 3.8 / 5 stars, based on 6 reviews

Reasons why FCM Travel customers have moved to TravelPerk in the past year:

• An intuitive platform with dozens of third-party integration options
• 24/7 customer service, delivered within a target 15-second response time 
• Guest account option for members booking outside your organization

9. CTM Travel

• Airfare forecasting
• Real-time travel risk management 
• Global team of travel agents
• G2 rating : 1.8 / 5 stars, based on 2 reviews

Reasons why CTM customers have moved to TravelPerk in the past year:

• Leading support in target 15-second response time
• An industry-leading travel inventory 
• An intuitive, accessible app to access trip itineraries, and more.

• Online booking tool 
• Group travel management 
• Travel program design 
• G2 rating: 4.7, based on 7,571 reviews
• Capterra rating: 4.6, based on 174 reviews

Reasons why Navan customers have moved to TravelPerk in the past year:

• A much larger global travel inventory — including rail travel across the EMEA region — ensuring access to competitive negotiated rates
• User-friendly self-service booking platform  
• With TravelPerk, you have the freedom to choose your own expense management tool that integrates seamlessly with the platform; with Navan, you’re tied into using their proprietary tool 
• 100% transparency on fees: Only pay for travel when you travel

Wrapping up

Manage business travel like a pro. Step up your travel management game today.

Make business travel simpler. Forever.

• See our platform in action . Trusted by thousands of companies worldwide, TravelPerk makes business travel simpler to manage with more flexibility, full control of spending with easy reporting, and options to offset your carbon footprint.
• Find hundreds of resources on all things business travel, from tips on traveling more sustainably, to advice on setting up a business travel policy, and managing your expenses. Our latest e-books and blog posts have you covered.
• Never miss another update. Stay in touch with us on social for the latest product releases, upcoming events, and articles fresh off the press.

8 best business travel management companies in Dubai

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What Is Corporate Travel Management?

Things to consider in corporate travel management, options for corporate travel management.

• Challenges of Corporate Travel Management

Tips for Creating a Corporate Travel Management Policy

Budgeting and reducing costs for corporate travel, the bottom line.

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A Complete Guide to Corporate Travel Management

Organize Your Employees’ Travel Itineraries and Manage Business Travel Efficiently

Travel is a major expense item for many companies, and while teleconferencing via Zoom and other online platforms may have eliminated the need for some trips, it remains essential for a wide range of business purposes, such as industry conferences and trade shows, critical sales calls, and certain meetings.

Corporate travel management (CTM) is one way that companies large and small can attempt to control and cut down on their travel costs. If you’re considering implementing a corporate travel management program for your business, here is what you need to know about how it works.

Key Takeaways

• Corporate travel management is a way for companies to try to control their travel costs and cut back on them if necessary.
• Some companies handle this function themselves, while others outsource it to specialist companies.
• Corporate travel managers can be involved in setting itineraries, booking flights and hotel rooms, and managing other travel-related costs.
• Today, many companies are concerned with not only the financial costs of employee travel but also its environmental impact.

Corporate travel management refers to processes that businesses put into place to oversee their employees’ travel and entertainment (T&E) expenses and ensure that they comply with the company’s policies. That can include approving (or rejecting) travel plans, arranging itineraries, purchasing tickets, and auditing expense reports.

A large company might have a separate department dedicated to corporate travel management, while a smaller one may assign the tasks to their human resources and accounting departments. Still others may outsource these functions to third-party travel management companies.

While the COVID-19 pandemic resulted in significant cutbacks in business travel, an October 2023 survey by the Global Business Travel Association found that 84% of companies said their business travel had “largely” or “mostly” returned to pre-pandemic levels.

Companies can choose to exert varying degrees of control over their employees’ travel, from fairly general guidelines on spending limits to very specific, step-by-step procedures, including which travel suppliers to use. Here are some of the matters they may take into consideration.

Itineraries

A business travel itinerary is a summary of a proposed trip, including travel dates and times, flight numbers, hotel bookings, meeting appointments and contact information, and so forth. Corporate travel managers may develop itineraries in collaboration with employees, making sure that each aspect complies with company policies. A written itinerary is also a handy reference for employees to bring with them on their trips.

Transportation

Corporate travel managers will often make transportation arrangements on behalf of employees, much like a travel agent might for someone’s personal vacation. Because they may control a high volume of business, they can have more leverage in negotiating with suppliers, such as airlines or rental car companies. They may also have special arrangements with certain suppliers, and the company might require its employees to use those suppliers whenever possible.

Even if they don’t have such arrangements in place or much power to negotiate prices, they may have tools at their disposal for searching out deals and discounts that individual employees don’t have. For example, they may have access to an online global distribution system (GDS), such as Amadeus, Sabre, or Travelport, allowing them to compare multiple carriers at the same time.

Accommodations

As with transportation providers, corporate travel managers can help arrange hotel bookings, often securing discounts that would be unavailable to employees individually. Hotel prices and availability are also provided on GDS platforms, which can save employees a lot of time and effort calling around to book a room.

Meetings and Events

For companies planning meetings and other events, corporate travel managers can book venues and assist attendees with their travel arrangements. Some companies may have separate travel management and event planning departments or merge the two into a single department. They can also farm out these functions to third-party companies that specialize in arranging events and have deep experience and contacts in that area.

Costs and Reporting

Since keeping costs under control is a major reason for implementing a corporate travel management program, setting spending policies and enforcing them is one of the managers’ key responsibilities. Employees must generally submit expense reports at the conclusion of their travel, which travel managers can then review.

Keeping accurate records, and receipts where necessary, is also important for tax reporting purposes. Companies can generally deduct employees’ travel expenses if they have a clear business purpose and are “ordinary and necessary” and not “lavish or extravagant.”

In many cases, companies will provide corporate credit cards for employees to use during their travels. Corporate credit cards can make it easier for companies to collect the information they need for reporting purposes, and spare employees the cost and bother of putting travel expenses on their own credit cards and having to wait for reimbursement.

Policy Compliance

Most companies of any size will have a written travel policy that they expect their employees who travel for business to become familiar with. This document will cover matters such as any required approval process before starting on a trip, spending limits, preferred travel suppliers, expenses that are reimbursable (or not), rules on the use of a corporate credit card, and how to fill out and submit an expense report at the conclusion of a trip. Written travel policies serve the dual purpose of controlling company costs and saving employees unwelcome surprises over expenses that the company won’t reimburse them for.

Beyond specific travel-related policies, corporate travel can be affected by broader company policies. For example, a 2023 Deloitte study reported, “Climate concerns will likely put a cap on corporate travel gains for several years to come. Four in 10 European companies and a third of U.S. companies say they need to reduce travel per employee by more than 20% to meet their 2030 sustainability targets.”

Travel Support and Assistance

In addition to helping employees with the logistical and financial aspects of travel, corporate travel managers can provide other forms of support, including help in a medical or other emergency. Many large corporate travel departments and third-party companies have support services available 24/7, just in case.

As mentioned, companies don’t have to take on all (or any) of these responsibilities themselves but can hire another company to handle it for them. While that represents an added cost, a company that specializes in corporate travel is likely to bring greater expertise to the role and may find cost savings that would otherwise go unnoticed.

Companies can also buy travel management software programs that allow employees to book their own travel arrangements and that may link to the company’s accounting software to simplify expense reporting. Such software can also flag and even reject any expenses that don’t comply with company rules.

If they don’t have access to professional GDS platforms, travel managers can also make use of regular consumer booking sites, such as Expedia and TripAdvisor.

Challenges of Corporate Travel Management 

While corporate travel management will often benefit a company from a financial perspective, it does present challenges.

For example, because it takes away some of the autonomy that employees may have become accustomed to in planning their own trips, it can cause them to feel mistrusted or micromanaged and make travel seem like more of a burden. In addition, for corporate travel management to be effective, it requires that the people who oversee it know what they’re doing, which may require not only training but also frequent refresher courses to keep up with the rapidly changing travel industry.

A good corporate travel management policy will lay out as specifically as possible the company’s rules for arranging flights and other transportation, booking hotel accommodations, and expensing other reimbursable travel-related costs, such as meals and entertaining. Any caps on costs should be regularly revisited and revised as necessary to keep up with inflation and changes in the marketplace.

The policy should describe a clear process for having travel approved in advance, if that’s required, and submitting expense reports after the trip for timely reimbursement.

An effective policy will also strive to avoid situations in which lower-level employees feel they are subject to stricter or more penny-pinching rules than higher-ups.

Finally, it’s important that employees be encouraged to read the policy and know the rules. They may also be given the opportunity to provide feedback on ways that the rules can be improved next time the policy is revised.

Corporate travel managers not only play a role in monitoring how a company’s money is being spent and looking for ways to cut its costs. They also often have a major say in setting the company’s annual travel budget, based on previous years’ needs and anticipated pricing changes throughout the travel industry.

Today that may involve weighing in on when a virtual meeting can substitute for an in-person one. A 2023 Morgan Stanley survey of 100 global corporate travel managers found that they planned to replace 17% of their corporate travel with virtual meetings in 2024 for reasons “ranging from cost savings to lower carbon footprints.”   

Why Is Corporate Travel Important?

While many companies learned during the COVID-19 pandemic that they could sometimes substitute virtual meetings for in-person ones, they have also found that travel can more than justify its cost in many instances . As Harvard Business School Associate Professor Prithwiraj Choudhury remarked in a recent interview on the university’s website, “Even in a hybrid world, even in a world of work-from-anywhere, we still need to occasionally meet colleagues in person for social purposes.” In addition, face-to-face meetings can help establish more profitable and productive relationships with a company’s key customers and suppliers.

Who Handles Corporate Travel?

Companies handle corporate travel in a variety of ways. Many have created internal departments dedicated to corporate travel management, while others outsource that role. However, many companies still leave most of the decisions to individual employees. One 2023 survey by Morning Consult Research Intelligence reported, “Over half (51%) of those who travel frequently for work book on their own using a platform of their choice.”

What Does Corporate Travel Include?

Corporate travel can include both domestic and international trips that have a business purpose. It generally doesn’t include employees’ everyday commuting. Commuting costs are not tax-deductible for employees, but companies can choose to subsidize them up to certain limits through what the Internal Revenue Service (IRS) calls qualified transportation benefits. Those benefits are not taxable to the employee, but the employer doesn’t get any tax deduction for providing them.

Corporate travel is expensive, but many companies find that its benefits outweigh the costs. Corporate travel management is one way that companies can try to keep those costs under control and get the most value from their travel budgets. While many companies have embraced corporate travel management programs, others still leave most decisions to their individual employees.

Global Business Travel Association. “ Global Business Travel Industry Sees Rebound in 2023 with Shifting Challenges and Opportunities for 2024 .”

American Express. “ What Is Corporate Travel Management and Why Do You Need It? ”

Internal Revenue Service. “ Topic No. 511, Business Travel Expenses .”

Deloitte. “ Navigating Toward a New Normal: 2023 Deloitte Corporate Travel Study .”

Oracle NetSuite. “ What Is Corporate Travel Management? ”

Morgan Stanley. “ 2023 Outlook: Business Travel Bounces Back .”

Harvard Business School. “ Why Business Travel Still Matters in a Zoom World .”

Morning Consult Research Intelligence. “ Business, but Not as Usual ,” Page 18.

Internal Revenue Service. “ Publication 15-B: Employer’s Tax Guide to Fringe Benefits ,” Page 22.

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The Top 10 Corporate Travel Management Solutions

Compare corporate travel management solutions that facilitate travel booking, expense tracking, and policy compliance features to optimize and streamline business travel..

• 1. Amex GBT Egencia
• 2. Coupa Travel
• 3. Emburse Certify Corporate Travel Management
• 6. Routespring Travel Management
• 7. SAP Concur Travel
• 8. TravelBank
• 9. TravelPerk
• 10. Webexpenses Corporate Travel Management

Corporate Travel Management solutions help finance teams, as well as travelling employees, to handle business travel requirements more easily. These platforms manage the travel experience end-to-end, with tools for planning and booking travel arrangements, including hotels, flights, and car rentals, along with budgeting, spend tracking, and expense management functionality. The goal of these solutions is to alleviate the stress of managing corporate travel and save companies both time and money.

These platforms are usually offered as a centralized portal, allowing you to consolidate all information in a single location. Key features of these solutions include travel planning, itinerary management, expenses management, policy controls for finance teams, and comprehensive audits. In addition, these tools provide reporting and analytics capabilities that enable organizations to understand travel spend, identify trends, and make informed decisions for future savings. From the travelling employee’s perspective, the best solutions will offer a mobile app, enabling easy scheduling, automated expense reporting, and a clear travel itinerary. 

There are a number of corporate travel management solutions available on the market, each offering different ways to take the hassle out of business travel. From startup-friendly offerings with basic features to comprehensive platforms for large enterprises, the market varies widely. This guide will identify the best corporate travel management solutions for a range of use cases. In each instance, we’ll assess their features, integration capabilities and ease of use.

Egencia, a division of American Express Global Business Travel (Amex GBT), offers a comprehensive global travel management platform that is used by over two million travelers worldwide, in over 9000 companies, across 60+ countries.

Egencia streamlines corporate travel management by providing a user-friendly interface equipped with up-to-date travel information, making modifications, bookings, and a simplified employee travel approval process. The platform easily manages expenses, itineraries, and travel policies, ensuring optimal ease for organizations of varying sizes.

One of the key features of Egencia is its policy compliance tool. This feature allows for the creation of pre-approved travel options, thereby simplifying the approval process and promoting company-wide compliance. The platform is routinely updated with comprehensive reporting and analytics for consistent policy performance checks. Egencia also offers robust risk management tools, partnering with top security providers to ensure traveler safety. Features like “Traveler Tracker” and “Incident Awareness” keep users updated about security risks, helping them make informed choices.

Egencia also simplifies expense management by offering automated expense reporting. Egencia’s Open Sync and Open Connect features allow for seamless integration with a variety of expense management providers or simple spreadsheet applications. The platform provides an intuitive, user-friendly experience, guiding travelers to make in-policy bookings while allowing for adaptability in higher risk scenarios.

Coupa Travel is a business travel management platform that is designed to optimize and simplify the process of handling travel expenses. This solution enables finance teams to control costs, while providing a streamlined experience for employees to arrange their corporate travel.

Coupa Travel’s integrated system reduces organizational risk by eliminating silos and automating manual tasks, capturing all travel expenses. It also facilitates AI powered smart decision-making for your travel program that can lead to cost savings and increased employee satisfaction.

A key feature is personalized trip itineraries. With inputs regarding locations and timings from travelers themselves, Coupa creates suitable travel schedules, whilst taking company policies into account. A rules-based engine allows travelers to access travel information and links to relevant resources. Coupa Travel also assists in expenses and purchasing. With the support of Community.ai, Travel Insights provides a comprehensive view of an organization’s travel expenditure and points out saving opportunities.

Coupa Travel also guarantees the highest level of support for travelers, having partnered with travel management company Travel Leaders Corporate. The platform also offers immediate access to savings on various airlines, hotels, and other travel services via Coupa Advantage. Given its mobile-friendly design, employees can manage all their travel arrangements from any device with ease.

Emburse Certify is a corporate travel booking software designed to drive policy compliance and simplify the travel process for employees. It offers a user-friendly online booking platform that allows business travelers to book from anywhere, while remaining compliant with company policies. The platform is designed to help businesses maximize savings and the return on investment from their corporate travel.

Emburse Certify Travel empowers employees to manage their own travel with its robust online booking tool, ensuring spend remains within set limits. It features automated policy compliance, pre-trip approvals, integration with established travel management companies, phone, chat and email support, corporate fares for air, rail, hotel and car rental and seamless expense management integration. It also offers flexible reporting capabilities for identifying trends in travel and expenses and negotiating better rates.

Emburse Certify Travel’s cloud-based software is designed for ease of travel booking and tracking for employees, while providing insights into travel spending for employers. It integrates with travel and expense management software for seamless operation. With its online booking, policy compliance management, and workflow control, corporate travel management is streamlined.

The software is part of the broader Emburse ecosystem, which includes features such as Emburse Cards, Emburse Spend, and Emburse Go. Additionally, Emburse Certify Expense application provides deep visibility into travel and expense data, assisting in policy compliance and rapid reimbursements. Emburse Certify Payments allows for rapid global employee expense reimbursements and vendor payments.

Itilite is a corporate travel management software aimed at both simplifying corporate travel bookings and helping companies achieve financial savings. The platform provides a one-stop solution for companies to book flights, hotels, and car rentals. This also includes round-the-clock live agent support via call, chat, and email, ensuring no traveler is left unsupported.

Itilite’s platform includes robust expense management tools, such as automated audits, policy checks, digital receipts, and an expedited process of reimbursement. This consolidated travel management platform supports corporate travel, expense management, and corporate cards in a single, comprehensive system.

Itilite integrates with a wide range of enterprise systems, including HRMS, accounting solutions, SSO systems, and CRM systems The Itilite corporation travel management solution includes real-time access to data reports and an inbuilt corporate card solution, with no out-of-pocket expenses for employees. This results in a streamlined solution for corporate payments.

Navan is a comprehensive business travel and expense management solution designed to enhance efficiency, control costs, and increase visibility. The platform simplifies business travel, from booking to managing costs and expenses. It integrates all parts of the process within a user-friendly interface, offering employees the flexibility to handle travel arrangements, while enabling companies to maintain full control over their corporate travel program.

This solution provides enterprise-level automation and exclusive rates to streamline bookings and expense management. Navan’s core offering includes a platform for easy online travel bookings with 24/7 support, personalized travel management, and access to a range of travel services. With adaptive spending policies, live data reporting, and sustainability monitoring, Navan aims to fulfill the unique needs of all stakeholders in the business travel process.

For managing expenses, the Navan platform offers corporate cards to simplify payments and automate expense reports. Spending policies can be incorporated into these corporate cards, helping businesses deter out-of-policy expenditures. The platform also allows for swift global reimbursements and provides real-time reporting to make data-driven decisions. Moreover, Navan offers a unique reward program to incentivize employees, making it a popular choice for businesses of various sizes worldwide.

Routespring is a travel management software designed to automate various corporate travel processes. The software enables teams to manage group bookings, synchronize schedules, and generate optimized travel itineraries that align with company policies. Routespring automates most travel management workflows and integrate travel details with well-known business tools and calendar apps.

Routespring ensures visibility in travel policy compliance through its automated in-app approval process. This feature enables custom creation of different policy controls and approval workflows to cater to the various needs of different groups. The software also offers a comprehensive inventory, providing instant access to numerous full-service and low-cost carriers, as well as accommodation properties globally and ground transportation in over 35,000 locations.

Routespring facilitates the handling of travel finances by providing centralized payments for all travels, reducing administrative overhead in reconciliation. The software offers customizable tags for categorization of expenses and integrates seamlessly with existing financial systems. The platform also automates expense tracking, ensuring policy compliance and simplifying audits.

The platform comes with a user-friendly mobile app that gives travelers easy access to their travel plans and destination details. The app also allows travelers to submit travel requests and receive instant confirmations once approved, while retaining their preferences for brands and loyalty programs. Routespring offers its service without extra charges for last-minute requests and aims to eliminate the need for reimbursement processes, allowing employees to manage their own travel and access 24/7 support.

SAP Concur Travel allows employees to manage their own travel bookings in accordance to company expense policies. SAP Concur Travel simplifies the travel booking process, drives efficiency, and promotes policy compliance, while offering a user-friendly mobile application.

SAP Concur Travel offers a range of benefits as a standalone solution and provides a concrete return on investment with its industry-leading features. When integrated with Concur Expense, the platform provides a comprehensive spending solution.

This combined system offers a consolidated view of spending, auto-populated travel bookings in expense reports, and expedited employee reimbursement. SAP Concur Travel is flexible, with top-comprehensive security measures.

The SAP Concur Travel platform offers a modern user interface across platforms and devices. It also grants customers access to a comprehensive network of travel suppliers and puts them in touch with a global community for deeper insight, practical tips, and user-centric discussions.

TravelBank is a comprehensive platform designed for optimizing business travel expenses. It provides end-to-end capabilities ranging from round-the-clock travel assistance to integrated expense tracking. This platform aims to control, regulate, and provide real-time visibility into business travel spend, thus maximizing work productivity and reducing errors.

Key functionalities of TravelBank include the ability to sync with any card to reconcile transactions and create virtual cards. By streamlining the process of expense management, it enables savings in employee time, whilst reducing efforts spent on capturing and processing expenses. It also offers a user-friendly dashboard delivering clear insights into spend, leakage, and trends. This facilitates precise budget management and smarter decision-making based on fully customizable reporting.

TravelBank allows employees to book all travel services in one place. With TravelBank, bookings are automatically included in an employee’s expense report, simplifying expense tracking during trips. Additionally, the platform incentivizes cost-saving behavior by rewarding employees when they underspend their budget. With seamless integration, TravelBank is compatible with popular ERPs, HR, and banking software, catering to the already established systems within your organization.

TravelPerk is a comprehensive business travel tool designed to simplify and optimize corporate travel management. Its capabilities range from seamless booking to efficient travel management. With its FlexiPerk feature, the company provides flexibility through refundable booking services where users can cancel any booking anytime and get 80% of the cost back.

TravelPerk’s key features include its 24/7 customer support, GreenPerk for sustainable travel options, and efficient integrations with numerous apps. The all-in-one solution covers the entire travel process from booking to expensing, offering robust features for convenient team management of travel programs.

TravelPerk offers built-in policies for ensuring travel compliance. Its system allows businesses to establish and adjust their travel policies, enabling employees to plan travel itineraries whilst adhering to policy guidelines. Its transparent management system caters to the needs of a travel manager by ensuring visibility and real-time traveler data. Additionally, TravelPerk offers a centralized invoicing system and negotiated rates, further aiding in the optimization of corporate travel costs.

TravelPerk’s capabilities extend further to manage travel expenses and provide real-time data on projects, teams, date, and location. It also offers a real-time view of a company’s carbon footprint and solutions for easy VAT recovery.

Webexpenses provides expense management, invoice processing, and payments services designed to streamline processes and minimize errors in corporate travel booking. The platform is adaptable and scalable, catering to businesses of all sizes across various sectors. Its product suite includes a mobile app that provides simplified expense management for travelers and allows for quicker reimbursements, typically within a day.

Webexpenses offers a Travel Expense Management and Reimbursement platform that makes the process of submitting, approving, and reporting business expenses easier. Features include user-friendly mileage reimbursement tools, intelligent receipt matching that automatically aligns receipts with their corresponding credit card purchases, and an automated petty cash manager. To ensure company data security, the application encrypts sensitive information to the highest security standards via Amazon Web Services.

A central feature of this platform is the policy compliance system. Teams can build specific company expense policies into the expense management platform, making it easier for users to adhere to guidelines. The system blocks out-of-policy claims using proactive policy enforcement and automated alerts. The software integrates with over 50 accounting systems, enhancing company budget and expenditure control.

The Webexpenses mobile app helps manage expenses on the go by allowing users to snap a picture of their receipt and swiftly generate a claim in seconds. The platform also allows admins to easily review, approve, reject, and track expense reports.

Everything You Need To Know About Corporate Travel Management Solutions (FAQs)

What are corporate travel management solutions.

Corporate Travel Management solutions are tools that enable finance teams to manage enterprise traveling. Travelling for work can be stressful for employees, who must manage their budgets, work, and travel itinerary. Work travel can also be a stress for finance teams, who must be able to reconcile expenses, and manage travel policies for all travelling employees.

Corporate travel management solutions aim to reduce this stress, with a set of features to improve the travel experience for employees and give finance teams visibility over enterprise travel expenses. This includes managing expenses, logistics, travel reports, and invoices. These tools can help teams to better manage budgets and control costs, resulting in increased employee confidence that when they travel it will be easy to submit and manage expenses.

How Do Corporate Travel Management Solutions work?

Corporate Travel Management solutions enable finance teams to control travel budgets and help reduce stress for travelling employees. This is delivered through a range of features including itineraries that cover flight details, travel times, and cost breakdowns, budgeting features, spending allowance limits, and live chat. Some solutions will offer partnerships with travel forms to recommend airlines, hotels, and rideshare providers.

Corporate Travel Management software is typically delivered via a web-based dashboard for finance teams to manage and track expenses, reports, audits, and manage policies. End users can access the service on a mobile app to view their own personal itineraries, submit expenses, and track budgets. Top solutions will also integrate with other HRMS and accounting tools, such as Netsuite, SAP, Oracle, Quickbooks, or Workday.

What Features Should You Look For In Corporate Travel Management Solutions?

When selecting a corporate travel management solution, Expert Insights recommends considering the following key features:

• Travel Planning Features: Flight booking, car rentals, hotel booking, and taxi booking in one platform for employees
• Itinerary Management: Itinerary planning, timetables, costs, and travel plans should be clearly laid out and visible to all parties
• Expenses Management: Employees should be able to easily track and manage expenses in real time with spending limits where required
• Budget Management: Budgeting controls and audits, with clear limits set for employees and clear tracking of spend
• Policy and Compliance: Automated policy compliance workflows, with approvals for travel and spend
• Support: Phone, chat, and email support
• Integrations: Integrations with other HR platforms, accounting tools, and CRM solutions

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The ultimate guide to corporate travel management

The days of businesses operating and growing within a small city radius are long gone. In today’s fast-paced and tech-savvy business world, companies have easy access to global talent and clientele.

As such, transporting stakeholders long distances is standard practice. Recent forecasts project that there will be more than 470 million domestic business trips taken in the US alone in 2024.

While corporate travel is a necessary part of operating a modern business, it can also be logistically difficult and costly to manage—especially as your business scales. This article will help cover what you need to know to improve your corporate travel management operations.

What is corporate travel management?

Corporate travel management is the process of coordinating, analyzing, and managing a company's business travel needs.

Effective corporate travel management is crucial for keeping business trips organized and efficient, ensuring that travel arrangements align with the company’s policies, helping to enhance the safety and comfort of travelers, and adhering to budgets.

What does a corporate travel manager do?

Craft and implement comprehensive corporate travel policies.

Corporate travel managers develop detailed travel policies that align with the company's unique goals and needs.

For example, a travel manager would establish policies for:

Booking procedures. Define processes for booking rides, flights, and hotels.

Travel class guidelines. Set standards for business or economy class based on distance, duration, or employee level.

Accommodation standards. Specify the type, budget, and class of accommodations allowed (for instance, hotels or home rentals).

Expense reporting and reimbursement. Set limits on daily allowances for meals and incidentals, and establish procedures for tracking and submitting travel expenses.

Technology use. Implement travel management software or apps to simplify travel arrangements, data analysis, and reporting.

Orchestrate seamless experiences

Corporate travel managers oversee the coordination and execution of business travel plans for employees. They either directly arrange all aspects of travel themselves, manage an internal team of travel coordinators, or work with third-party travel agents.

Today it’s also essential to adopt corporate travel apps , as they assist managers with streamlining travel plans across their organization. A corporate travel app helps with the following:

Automated expense tracking. Eliminates the need to save hard copies of receipts by automatically adding to the system the trips and meals to be expensed.

Centralized control from a dashboard. Provides complete visibility into travel policies, procedures, expenses, budgets, and plans.

Real-time reporting and tracking. Offers a comprehensive look into customized travel programs with real-time updates for travel, meals, incidentals, and more.

Simplified travel management. Includes flexible and customizable limits for booking rides, buying food, and processing payments (such as charging to a personal card for reimbursement or to a business card).

Control the budget for optimal financial outcomes

Travel managers navigate the line between providing comfortable travel experiences for employees and sticking to the business’s travel budget.

To do this, managers research cost-saving opportunities, identify the most cost-effective times to travel, and negotiate discounts with travel vendors.

A travel manager might, for instance, identify and book off-peak flights for a team attending an international conference. They could also track rideshare prices to find optimal travel times and book hotel rooms with corporate discounts.

Analyze data to inform future travel policies

Corporate travel managers are also responsible for monitoring travel data. Keeping a close eye on travel analytics helps with:

Tracking expenses. Examining corporate travel expenses reveals spending patterns and shows where the company can reduce costs.

Identifying travel patterns. Historical travel data helps managers find patterns and trends, which helps with forecasting future travel needs and preferences.

Benchmarking against industry standards. Travel managers compare their company’s travel spending and policies against industry benchmarks to better understand performance.

Analyzing supplier performance. Evaluating data about suppliers can uncover their reliability, service quality, and value.

Managers capture this data with feedback surveys from employees, travel industry reports, travel management software, and third-party travel platforms.

Prioritize duty of care for employee well-being

Corporate travel managers work closely with HR managers to develop duty-of-care protocols for their employees.

Duty of care in corporate travel includes:

Ensuring the health of employees. Maintaining the well-being and health of traveling employees and making sure they have access to necessary healthcare and support.

Providing for basic needs. Arranging for essential amenities like quality food and beverages, and comfortable accommodations.

Protecting employees. Keeping travelers away from situations where they may experience harassment, stress, or discrimination.

Collaborate with industry partners

Corporate travel managers’ duties don’t start and stop with coordinating and managing business travel. They’re also responsible for building relationships with top industry partners and vendors.

This includes establishing discount and comfort agreements with airlines, negotiating deals with hotel chains, and selecting the best rideshare apps.

They also work closely with internal teams and senior management to ensure that travel strategies and contracts align with overall business goals.

For travel policy setters or managers

Oversee your travel program with the flexible rules and streamlined reporting you need, with Uber for Business.

Challenges within corporate travel management

Successfully managing corporate travel requires so much more than simply booking plane tickets and hotel rooms for employees. Below are some of the top challenges corporate travel managers face.

Cost-benefit analysis

In corporate travel management, this involves quantifying all costs associated with travel and weighing them against the benefits, such as networking opportunities, employee development, client relationships, and successful sales.

Imagine a scenario where a company is considering sending an employee to an international conference that costs $3,000 in total. The corporate manager would need to research the potential benefits (such as networking, business development, and employee growth) of spending that $3,000 and determine if it’s worth it.

Cost-benefit analysis can also be nuanced. Consider this data point, for example: 48% of business travelers say their last work trip was too long. If an employee can accomplish what they need to in 2 days of travel and a manager books a trip for 4 days, it results in 2 extra days of employee time and corporate travel budget.

Cost-benefit analysis, in this instance, would involve analyzing past data, including post-travel feedback surveys, to understand how long employees need to travel to accomplish goals while optimizing the travel budget.

Traveler satisfaction

Research shows that 60% of employees say business travel positively affects their satisfaction with their job. And Slack’s 2023 “State of Work” report found that most employees say feeling happy and engaged at work is a key motivator. What’s more, when employees are happy and productive, businesses thrive, according to The Economist .

The tricky part for travel managers is accommodating employees’ diverse travel needs and preferences within a corporate (not a luxury vacay) budget.

To keep employees happy and productive, travel managers must understand what satisfies employees while they travel and then develop a plan to deliver a positive experience while working within a corporate budget.

Adapting to changing business needs

Shifts in business priorities, such as targeting new international markets or altering strategic partnerships, directly affect travel requirements.

A shift toward more in-person client meetings, for example, can increase travel frequency. Corporate travel managers must adapt policies and budgets to align with evolving business needs.

And efficient corporate travel management requires monitoring shifting political, economic, and health climates worldwide and being ready to respond and adapt. Travel needs can change in an instant, and corporate travel managers must remain adaptable to adjust travel strategies as necessary.

Environmental sustainability

A 2023 Deloitte study reported that climate concerns will likely limit corporate travel growth in the coming years. Deloitte found that “4 in 10 European companies and a third of US companies say they need to reduce travel per employee by more than 20% to meet their 2030 sustainability targets.”

This statistic highlights the growing pressure on corporate travel managers to devise travel strategies that meet the needs of a growing business while being efficient, cost-effective, and environmentally responsible.

4 tips for managing business travel

Now that we’ve discussed some of the job responsibilities and top challenges of corporate travel managers, let’s cover the best tips for managing business travel.

1. Establish clear communication channels

When employees don’t know your travel policies and procedures, it’s impossible for them to comply.

In other words, they might not know how much they can spend at a corporate dinner, whether they should take a taxi or use a rideshare app, or what safety and security policies they need to follow when traveling for business.

Consider establishing a clear communication channel where every employee can access critical travel information. This could be a dedicated travel portal or intranet page, regular email updates, or travel management software that provides real-time communication.

2. Conduct regular training sessions

Another way to fine-tune communication and increase awareness about travel policies is by conducting regular training sessions.

Create a live or digital training course that covers the following:

• Travel policies: Review company-specific travel guidelines and booking procedures.
• Safety measures: Explain all protocols and emergency procedures for travel. Draw special attention to areas people may be visiting that are undergoing political or civil unrest.
• Changes in procedures: Provide updates on any new or altered travel-related processes. This is especially important during health crises.
• Duty-of-care responsibilities: Educate on and provide clear definitions of the company’s commitment to traveler safety and well-being.
• Per diem amounts: Outline the daily allowances for expenses while traveling. Include a definition of what is and isn’t allowed. For example, is alcohol part of a per diem or excluded from corporate expenses?
• Expense reporting: Give instructions on how to accurately report and submit travel expenses.

3. Adopt travel technology

When you’re managing travel for multiple employees across different offices, it’s challenging to educate everyone, track expenses, and ensure compliance with travel policies. To organize and streamline everything, you may consider a travel management system (TMS).

A TMS is a comprehensive travel platform that helps companies book, track, and report travel activities. It typically also provides real-time data and analytics, helping you monitor travel spending and optimize your travel strategies.

4. Evaluate and update travel procedures and policies

Any changes in technology, the world economy, political climates, global health status, and industry have a profound effect on business travel.

As such, it’s essential to establish a process for continually evaluating and updating travel procedures and policies.

This could include:

• Reviewing policies to make sure they’re relevant, cost-efficient, effective, and safe
• Surveying your employees to see how happy they are with your travel policies
• Evaluating your TMS data to identify where you can optimize travel, innovate, and improve processes

Move your business forward with Uber for Business

In today’s fast-paced business world, getting corporate travel right is more important than ever. Adapting to changes quickly and embracing new technologies are key to staying ahead in managing business trips effectively.

You may also consider leveraging Uber for Business , a game changer in managing your company’s travel needs. It simplifies the entire process of corporate travel management with features like automated expense tracking and centralized control, making it easier to stick to policies and budgets.

With Uber for Business, you’re not simply organizing travel. You’re also saving time and money while giving your team a smoother, more efficient travel experience. Learn how to get started .

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CORE is the end-to-end travel management solution that gives you the answers you need, ensures your program runs smoothly, and improves your bottom line .

Leave your travel management in the hands of experts.

Here’s a quick glimpse of what will happen when you use  CORE .

Simplify communication

One point of contact for all your needs.

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Access exclusive hotel rates

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Discover opportunities

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Delight your team

Frequent, measurable data on your travelers’ satisfaction and engagement.

Get expert advice

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More than just "handling" your travel program.

An extension of your travel team to help your program stand out..

Leave your program management in the hands of capable experts with Encore’s CORE Management, the end to end account management solution that gives you the answers you need, ensures your program runs smoothly, and improves your bottom line.

Through trusted Account Executives, CORE Management allows your organization to travel smarter, understand opportunities, and continually improve your travel program to lead better business.

More than 35 years of vendor relations at your disposal.

Core preferred members see as high as 15% in savings after their first year..

Get recognition for the dollars you spend with airlines, hotels, and car rental companies by letting our team get you discounts, upgrades, amenities, and perks that only come with expert vendor management.

Our team uses industry experience, analytics, and our global network to make sure that your travel program benefits from consolidated spend and loyalty to vendors.

The ultimate unused ticket management solution.

Expiring unused credits not on our watch..

Never let an unused airline credit expire again . Encore’s CORE Credits management system combines visibility, communication and automation to make sure that every single credit in your organization gets applied toward the right ticket – every time.

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Stress-free travel in a stressful world..

Every company has a duty to keep its travelers safe. Our Duty of Care Platform and mobile application combine to give you and your travelers peace of mind year round.

With two-way SMS, panic button functionality, live status alerts and analytics, CORE Security gives you all the tools to keep travelers safe , and take action when needed.

Stay ahead of trouble with flight interruption updates, weather alerts, geopolitical information, and risk warnings – tailored for your program and based on travelers’ actual itineraries.

Add travel expertise to your next business event.

We'll bring your vision to life..

Let’s face it – event planning can be time-consuming and stressful. Fortunately, you have a secret weapon to help you accomplish these tedious tasks: Encore Corporate Travel’s CORE Unite team.

We offer personalized group services that complement your skills and knowledge, enabling you to focus on what you do best.  

This includes sourcing venues, entertainment, food and beverage, audio visual, and of course travel and accommodations for every one of your guests.

Get the travel program you and your team deserve.

A completely white-glove, hands-free, VIP travel management program for your business.

20+ years of stellar business travel management.

Hear from our long list of ecstatic customers:

“The personalized service I receive is above and beyond and the accuracy level of the individuals that work at Encore is beyond excellent. It always feels as if you have a partner .”

Anthony Spina

“Encore’s service has been fantastic from beginning to end. They have managed our contracts with airlines, hotels, and car rental companies ensuring we are always getting the best price possible , even through COVID when our trips were limited.”

Jennifer Colasanti

“Thanks to Encore, they pride themselves on top notch, white glove service for every level of travelers, Exec or not. Their online booking portal, Zii, is incredibly easy to navigate.”

Stefanie Stamadianos

“Encore’s deep involvement and understanding of our unique business needs meant that our travellers felt their voices were heard and overall satisfaction went up. Encore makes it happen, when it counts the most.”

Robert Wiebe

Encore combines 35+ years of experience in travel program management with an innovative attitude.

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Reach your maximum potential with FCM Consulting

FCM Consulting supports organizations around the world through positive change to enhance and optimize business travel programs. Navigating complex travel environments for our clients means that travel – and business – can reach its maximum potential. 

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Your guides to navigating corporate travel

FCM Consulting provides a full strategic travel service, from intelligence, advice, and market insights to accurate data analysis, benchmarking tools, strategic supplier sourcing, and ongoing program management. Armed with a proven methodology, decades of travel experience, propriety technology, and the best contact sheet, our business consultants are experts in navigating the complex world of travel.  

Collaboration

Consultative collaborators for any job  FCM Consulting shares the load of managing travel programs. A proven methodology allows our trusted consultants, with years of travel knowledge spanning markets and industries, to seamlessly integrate into your organization by understanding your world from the get-go.  

Always aware of “what’s what” Armed with the understanding that each company has its own goals, FCM Consulting realizes your performance potential by creating an on-going strategy that evolves with the travel industry. Our business consultants set clear, measurable objectives and offer advice and innovative solutions to key market trends so your program stays adaptive and agile, no matter what comes next.  

Worldwide and world-class capability  We are proven travel industry experts, backed by decades of experience, proprietary technology, exceptional employee talent, and solid supplier relationships. FCM Consulting holds the global intelligence to transform your travel program, from supplier sourcing to overall operational sustainability. Our approach identifies key opportunities for change, and then creates strategies that succeed.

Optimizing program performance 

Our business consultants treat your investment as their own, so your projects get maximum return. From data and intelligence to advice and support, FCM Consulting will guide your long-term travel program strategy, identifying all key stops along the way to improve, recharge, and rejuvenate your program.

A proven approach

FCM Consulting brings stability to the complex world of travel by employing a consistent methodology. This delivers a framework for our customers to make confident, informed decisions across any project.  

Our business consultants immerse themselves in not just your travel operations, but your entire organization, to understand your current situation. They then build strategic options that blueprint opportunity and risks, along with detailed cost benefit analysis and recommendations. Once these strategies and changes are implemented, there is always an option for the team to monitor and evaluate results as part of a program of continuous improvement, because strategy doesn’t rest.

Elevate your travel program

From the big picture to streamlining your day-to-day activities, these are just some of the areas that FCM Consulting can deliver sustained, positive change. 

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Fcm consulting clients have seen, meet our award-winning consultants.

Felicity Burke

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Ashley Gutermuth

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FCM Consulting has been instrumental in helping launch and manage our newly consolidated travel program. They advise, teach, and have a little fun in the process.

New Travel Manager, Medical Technology Company 

FCM Consulting played a vital role in establishing our strategy, policies, and overall management of our program. Travel is just one of the many purchasing categories that I’m responsible for, so I couldn’t have done it without them.

Procurement Manager, Technology & Distribution Company

Stay in-the-know with our quarterly trends report  

Read up on our key corporate travel management takeaways each quarter. Our consultants break down current trends and how they impact your travel program now and in the future, whether it’s shifts in demand impacting travel costs; the travel experience as technology changes; or supplier performance. Get the latest free insights: 

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Positive change starts today. Reach out to speak with our FCM consultants.   

Small Business Trends

10 best business travel management companies.

A good travel management company can provide you with a travel program that is tailored to your needs, as well as travel arrangers to help you with all of your travel arrangements. They can also provide you with helpful tips and advice for business travelers. If you’re looking for the best travel management services for your business, then look no further than the following 10 companies.

What are Business Travel Management Companies and What do They Offer Business Travelers?

BTMCs, provide services to their corporate clients to help manage their business travel. This can include providing software that tracks the expenses and itineraries of traveling employees, booking flights and hotels, arranging car rentals and other transportation, and providing customer service support during the travelers’ trip.

This can be invaluable for companies that have many employees traveling for work regularly, as it helps keep track of all the costs and logistics associated with business travel. Additionally, BTMCs can often negotiate lower rates for their clients on various travel services.

• READ MORE: Travel Risk Management Tips

Benefits of Using a Corporate Travel Management Company

There are many benefits to using a corporate management company for travel, including these four:

• Expense management. BTMCs can help businesses keep track of their spending on business travel and provide software to help manage and automate the expense reporting process.
• Business traveler support. Corporate travel management companies can provide customer support to travelers 24 hours a day, 7 days a week. This can be helpful in the event of an emergency or last-minute changes to travel plans.
• Travel management solution. BTMCs can provide businesses with a complete travel management solution that includes booking flights and hotels, arranging transportation, and providing customer support.
• Lower travel costs. BTMCs often have access to discounts on flights, hotels, and other travel services that they can pass on to their clients.

How to Grow Your Corporate Travel Program

A company can grow its business travel program in a few ways, including using a business management company for travel. Business travel arrangers can help to make travel easier and more efficient for employees, which can save the company time and money.

You can also educate employees on the benefits of using a travel management company in the travel program. And you can encourage employees to book their travel early.

General Criteria for Choosing the Best Business Travel Management Company- Our Methodology

Selecting the right business travel management company is crucial for streamlining your corporate travel needs. To assist you in this important decision, here are some general criteria to consider, along with a scale indicating their relative importance:

1. Expertise and Industry Experience (9/10):

• Extensive experience in corporate travel management.
• In-depth knowledge of the travel industry and its trends.
• Proven track record of successfully handling business travel for clients.

2. Cost Efficiency (9/10):

• Competitive pricing and cost-effective solutions.
• Ability to negotiate discounts with airlines, hotels, and other service providers.
• Transparent pricing structures with no hidden fees.

3. Traveler Support and Assistance (9/10):

• 24/7 availability for traveler support.
• Access to a dedicated travel advisor or consultant.
• Quick response time to resolve travel-related issues.

4. Technology and Booking Tools (7/10):

• User-friendly online booking platforms.
• Integration with expense management systems.
• Mobile apps for easy on-the-go bookings and itinerary access.

5. Customization and Flexibility (7/10):

• Tailored travel solutions to meet your specific business needs.
• Ability to accommodate last-minute changes or adjustments.
• Flexible policies that align with your company’s travel policy.

6. Traveler Well-being and Safety (9/10):

• Implementation of traveler safety measures and risk management.
• Access to real-time updates and alerts during travel.
• Compliance with health and safety regulations, especially during emergencies.

7. Reporting and Analytics (7/10):

• Access to detailed reporting on travel expenses and patterns.
• Analytics tools to help identify cost-saving opportunities.
• Insights into traveler behavior and preferences for future improvements.

8. Global Reach and Network (7/10):

• A wide network of partners and suppliers worldwide.
• Capabilities to manage international travel seamlessly.
• Knowledge of regional travel nuances and requirements.

9. Client References and Testimonials (7/10): 

• Positive feedback and references from current clients.
• Case studies showcasing successful travel management experiences.
• Reputation and credibility within the industry.

10. Sustainability and Environmental Responsibility (5/10):

• Commitment to sustainable and eco-friendly travel practices.
• Options for carbon offset programs or eco-conscious travel choices.
• Alignment with your company’s sustainability goals.

The 10 Best Travel Management Companies for Business Travel

As businesses increasingly shift to a global marketplace, the need for efficient and cost-effective travel management has become more important than ever.

In this new era of globalization, organizations are looking for travel managers who can help them navigate the higher prices and complex logistics of doing business internationally. Here are ten of the best travel management companies for businesses of all sizes:

1. TravelBank

TravelBank offers a comprehensive corporate travel management solution with extensive industry experience that includes expense reports, money management, and booking. With TravelBank, businesses can save time and money while ensuring that their employees have a safe and seamless travel experience.

2. AMEX GBT

If you’re looking for an efficient and reliable way to handle your business travel, AMEX GBT is a great option with a fantastic reputation. Their risk alerts and direct communication during disruptions make them a dependable choice, while their pre-negotiated rates can save you money.

Plus, their customer care operates at a rapid 15-second response time, so you can always get help when you need it. And if you need to cancel your trip last minute, FlexiPerk can get you up to 80% of your money back.

3. SAP Concur

SAP Concur is a comprehensive solution for businesses looking to manage their travel spending. It offers a wide range of features, including booking tools, expense reporting, and invoicing. This makes it an ideal solution for companies that want to streamline their travel process and reduce their expenses.

• READ MORE: David Alexander of SAP Concur: Automating Expense and Travel Management Sheds Light on Company Spending Issues

CWT is a 150-year-old company that has a global presence in 150 countries. So it has a fantastic reputation and a wealth of industry experience. It offers a business-to-business-for-employees platform that’s reliable and easy to use. Their myCWT app is accessible on PC and mobile devices, and it allows travelers to book flights and make reservations at 800,000+ properties at special rates.

Egencia is a travel management software that can help businesses keep track of their travelers and their travel data. This can help ensure traveler safety and a smooth travel program. Egencia also offers reports and analytics so that businesses can see how their travelers are performing and where they can make improvements.

6. BCD Travel

BCD Travel offers comprehensive travel management solutions for businesses of all sizes. With offices in 109 countries, BCD Travel is well-positioned to help businesses manage their travel needs worldwide.

Their software suite includes three separate platforms that can be customized to meet the unique needs of your business. Additionally, BCD Travel offers access to APIs to integrate with their platforms, making it easy to get the exact solution you need.

If you’re looking for a comprehensive travel solution for your business, look no further than CTM. They provide online booking tools for corporate travel, making it easy to find a hotel and car rental. With CTM, you can get your business trip organized quickly and easily.

8. TravelPerk

With the world’s largest inventory of travel options and partners with the biggest names in the business, TravelPerk can cater to your every need. Forget about hours wasted researching flights, hotels, and car rentals – let TravelPerk do all the hard work for you.

9. FCM Travel Solution

If you’re looking for great deals on business travel, FCM Travel Solution is the perfect option. With over 650,000 hotel properties and major airline partnerships, FCM can offer you specially negotiated airfares and hotel rates.

Plus, their FCM Connect suite of tools includes a powerful online booking tool and an expense management platform, making trip planning and tracking expenses a breeze.

10. TripActions

TripActions has trusted partner connections and an easy booking process that’ll have you on your way quickly and easily. Plus, if you need any help along the way, TripActions’ customer support is always happy to help.

• READ MORE: business travel tips

Factors to consider when choosing a corporate travel management company

When choosing the best corporate travel management solutions for a small business, there are a few key factors to consider.

One of the most important considerations is the travel managers themselves – what experience do they have and what is their knowledge of the travel industry advancements that can save money for your company?

Additionally, it’s important to look at the company’s commitment to traveler wellbeing. Are they offering features like loyalty rewards programs and 24/7 support? Finally, it’s also important to check out the company’s ability to save you money.

Can they offer discounts on airfare, hotels, and car rentals? By considering all of these factors, you can be sure that you’re choosing the best travel management solutions for your business.

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1 April 2024

Navigating business travel procurement trends

In the ever-changing landscape of business travel, corporate travel management (ctm) has witnessed a significant evolution in the way companies manage their travel over the last three decades..

The utilization of a travel management company (TMC) or the formal procurement of travel services was not a widespread practice in the ‘90s. Companies often grappled with the absence of well-defined travel policies, leaving room for an ad-hoc approach to managing corporate travel. The lack of detailed guidelines meant that employees had varying experiences when booking and executing business travel.

The travel procurement landscape has undergone a profound transformation. The advent of advanced technologies, data analytics, and the global connectivity of businesses has paved the way for a more streamlined and strategic approach to corporate travel. Companies are now looking for holistic travel management support. They want a business partner, rather than a vendor, to drive savings, ensuring a return on their investment and offering comprehensive solutions that go beyond mere itinerary management.

Similarly, the teams responsible for designing and delivering an effective travel program, and its related RFP processes, has evolved to incorporate a more diverse range of stakeholders, each tasked with ensuring today’s travel programs meet unique business objectives while meeting employees’ needs.

What’s trending in business travel procurement?

One of the most notable changes has been the establishment of robust business travel policies and travel programs. Companies recognize the importance of clearly defined guidelines in governing the entire travel process, from multi-channel servicing and supplier contracting, to data security, duty of care and sustainability. This shift has empowered procurement departments with the tools to make data-driven decisions aligned with organizational goals.

Data Security

Data security is increasingly becoming a critical concern for businesses. In the modern technological landscape, safeguarding company data is paramount due to the escalating global risks associated with cybersecurity. This heightened awareness underscores the increasing significance of TMCs addressing how they collect, utilize, share, store, and secure the information they handle. Companies now actively seek clarity on these aspects to ensure robust data protection measures are in place.

The drive for sustainable travel solutions and tools to measure or offset a business’s carbon footprint has currently been fuelled by global initiatives like the Sustainable Development Goals and the recent emergence of the Corporate Sustainability Reporting Directive (CSRD) by the European Commission, impacting how corporate customers assess and choose travel management companies based on their commitment to environmentally responsible practices.

Partnerships, not transactions

In a fast-moving dynamic travel landscape, companies have moved away from seeking a purely transactional travel vendor, instead looking for a strategic business partner; a TMC that can help solve their challenges by implementing customized tactics to deliver outcomes for their travel program. No longer is a TMC a means to just facilitate itinerary management, but now firmly a priority to ensure the right expertise, service and tech solutions are part of the business travel strategy.

Multi-channel servicing  

The technological revolution of AI has not only redefined the way businesses manage their travel needs, but has also elevated customer expectations, with an increasing demand for AI-driven solutions that promise a seamless and efficient experience across multiple service channels. Whether it’s booking flights through a website, making changes via a mobile app, or seeking assistance through a chatbot, AI facilitates a seamless transition between different platforms, providing users with a unified and user-friendly service experience wherever and whenever they need it.

What’s remained unchanged?

Four elements continue to anchor the corporate travel experience: Service excellence, risk management, control and transparency of data, and self-service tools. These elements underscore the unwavering expectations of organizations, providing a stable foundation upon which the dynamic evolution of the travel industry unfolds. Despite the transformative impact of technology, certain principles of service, risk mitigation, and data management remain essential in delivering a comprehensive and reliable corporate travel solution.

Service excellence

In the pursuit of optimizing corporate travel experiences, businesses will consistently prioritize service excellence from their TMC. In an era defined by rapid change, the need for 24/7 service remains critical to employee productivity. Fast response times, knowledgeable teams and an intimate understanding of customer needs continue to be non-negotiable. However, the evolution of service delivery through new digital multi-channels is a focal point, geared towards not just maintaining, but enhancing speed and convenience. As businesses navigate the complexities of a globalized world, the evolution of service excellence becomes a strategic imperative, ensuring that travelers’ needs are met with efficiency, reliability and adaptability.

Risk management tools

While elements of risk management in business travel have been present for decades, the increasing frequency and impact of unforeseeable global events, combined with technological advancements, have elevated the importance of risk management tools in the decision-making process.

Companies recognize the need for comprehensive risk management strategies to deliver on their duty of care responsibilities, and as such continue to favour TMCs that can assist in managing the complexities of travel during times of disruption, offering tools with proactive and reactive risk identification, approval processes, traveler tracking, and emergency communication capabilities.

Control and transparency of data

The need for visibility of travel spend has been a requirement for decades. Travel reports in earlier years were often printed, bound and presented to the customer each quarter, providing historical data and trends. TMCs soon recognized the value of offering customized and real-time reporting tools that allowed businesses to track and analyze their travel expenditures, patterns, and compliance with travel policies, as well as predictive insights into future trends and savings opportunities. As technology has continued to advance, further refinement of self-service reporting tools, cloud-based solutions, data analytics and user-friendly interfaces have become integral components of a business’s RFP for travel management services, providing Travel Managers even more sophisticated insights into their travel programs.

Self-service tools

The online booking tool (OBT) presented a revolution in the way people search, compare and book their company travel. The one-stop-shop platform, incorporating travel policies and approval processes, makes enforcement of good booking behavior and the ability to track travel data and spend a breeze. Further elevating the OBT experience, the introduction of mobile apps gave travelers increased flexibility and accessibility while ensuring their travel is managed, and approved, according to their company’s travel policy. It became the extension to the OBT and quickly became a personal Travel Consultant in a traveler’s back pocket.

These tools remain a core expectation for business travel programs, but it will be the advancements in tech and service features that will set a TMC apart.

The continuous pursuit of a seamless TMC experience

The journey of business travel procurement over the last 30 years reflects a dynamic evolution, from the fragmented practices of the ’90s to the strategic, technology-driven approach seen today. In the coming years, AI will be increasingly prominent – bringing new improvements to both the traveler and procurement experience. The transformation underscores the growing importance of efficient travel management, clear policies, and a focus on value-added services. As businesses adapt to the ever-changing landscape, the evolution of travel procurement remains a testament to the continuous pursuit of efficiency, cost-effectiveness, and a seamless business travel experience.

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The world’s most exciting destinations

From the world’s most professional DMCs

DMC Moscow invites you to visit our wonderful country.

Moscow is not only the political, cultural, and business centre of modern Russia, but also one of the oldest Russian cities, with a history that goes back 1000 years and many monuments of original Russian architecture and art. The golden domes of its churches, world-famous museums and theatres, broad avenues with high-rises, and cozy, typically ‘Moscow’ streets with merchants’ houses – all make Moscow one of the most popular tourist destinations. In addition to its unique attractions, Moscow is undoubtedly attractive for its economic and business potential. It possesses a wonderful infrastructure, an extensive choice of hotels, and modern exhibition centres hosting important international exhibitions and congresses. Moscow is one of the most colourful and interesting cities in the world, being equally well suited as a location in which to relax and do business.

 The Moscow region is represented by DMC Moscow , one of the leading Destination Management Companies (DMCs) in Moscow .

125252, str. Zorge 9, Moscow

[email protected]

A dynamically developing company with considerable experience of working in this field, DMC Moscow has shown itself to be a responsible partner. Our success is built on our constant striving for perfection and our quest for new ideas and opportunities in this constantly developing and competitive field.

DMC Moscow was set up by professionals. Our main aim in founding our company was to bring together experience, knowledge, creative ideas, and creative management in the MICE industry so as to be able to offer you high-quality service which is focused entirely on the client. Organizing unique business events requires profound and comprehensive knowledge of the region, advanced technologies, a team of experienced professionals, and, of course, responsible suppliers of services. We are proud to be able to call upon reliable and professional partners who provide excellent quality of service at competitive prices. Our extensive network of contacts throughout the region gives you access to experienced and well-qualified specialists.

As a leading DMC, we offer a wide range of destination-management services to participants in and organizers of conferences, seminars, exhibitions, and incentive tours in Moscow and in popular cities in our region, offering all our clients exceptional quality of service. We are keen to share with you our knowledge and experience in organizing events – including events in the most unusual forms. During the course of any event that we organize our employees will be at your complete disposal from the moment you arrive in Moscow to the moment you leave. We will do everything to ensure that your event is organized in complete accordance with your desires and is carried out to the highest professional standard. We will put together the most attractive programme for you while keeping within your budget.

Destination-management services in Moscow:

If you are planning a business meeting, conference, seminar, corporate event, incentive or teambuilding programme, or business tour, we will make sure that your programme is organized with the minimum of fuss or effort on your part. Any event of this kind will require a range of services, which we can easily tailor them to match your desires and budget. With our considerable experience in realizing international projects, we will gladly prepare and conduct your event to the highest standard. We offer the following services:

Venues for all occasions in Moscow: We will organize inspection visits and help you draw up a detailed programme. We will organize bids competitions to find the right service provider and venue for your event. We will help you choose a venue to suit both you and your business event. You will have a choice of modern and comfortable hotel conference rooms, luxurious state rooms in palaces, and much else besides. We will find the option that works best for your business event.

Incentive programmes and teambuilding events in Moscow: Realization of original ideas and incentive programmes – fulfilment of your every desire in order to ensure that you experience nothing but positive emotions and the best of moods. Incentive programmes are devised for specific groups and are tailored to the particular client’s objectives, desires, and budget. We can organize and conduct a broad range of teambuilding events – something which is of fundamental importance in improving team spirit and fostering understanding, trust, and mutual help.

An individual approach to selecting and booking hotels in Moscow: We will help you choose and book hotel rooms in the most convenient locations and at special rates to suit your desires, budget, and the status of your delegates. The hotels with which we work are always situated in locations which are as convenient as possible for getting around the city.

Organization and holding of conferences in Moscow: The success of a dynamically developing business depends on the promotion of the goods and services which the company offers. For this purpose participation in business events is essential; conferences, in particular, are especially important for corporate image and a company’s work with its partners. We will help you organize and conduct events of whatever complexity.

Logistics, transport services, transfers in Moscow:

Transport services are essential to the success of your event. Our work in this area includes coordination of transport services for participants in corporate events, provision of business and executive-class cars, provision of coaches and minibuses, meets at airports and railway stations, group transfers, exclusive transport for evening events, VIP services, and provision of chauffeured cars (for groups of whatever size). We can also place banners and notices on buses and provide special transport for baggage.

Special events in Moscow:

Special events are an effective way to underline the importance of an event. They include opening and closing ceremonies, evening receptions, exclusive concerts and shows, and gala suppers held in the location of the client’s choice (including the most exotic locations). We can take care of catering and musical accompaniment.

Provision of high-class service staff in Moscow:

We can arrange for uniformed guides in your company’s corporate style, professional translators, designers, scriptwriters, directors, and audio-video equipment and IT solutions.

Excursion programmes in Moscow:

An individual approach to organizing events for both groups and VIP guests. We can arrange special out-of-hours visits to museums and pre- and post-conference tours. We will do everything to ensure that nothing distracts you from contemplation of our region’s unique beauty and cultural attractions.

We are confident that an event which has been professionally prepared and conducted to the highest standard will make an unforgettable impression on all involved.

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7 best travel agency software to boost revenue in 2024

• 11 min read

What is travel agency software?

What should you look for in software to manage your travel agency.

• best software for travel agencies in 2024 

Your client's experience with your travel agency starts well before they set off on their trip. Instead, their journey begins the moment they go to your website to see what your agency has to offer. From there, communication, itinerary planning, payment options, and timely updates are all important components of the overall package that make up a great travel booking experience.

The best travel agency software helps you provide the service you need to foster strong relationships, retain clients, and drive revenue.

Read our list of the 7 best travel agency software tools in 2024 to transform your agency into a premier destination of its own.

Travel agency software covers any tools that can help your travel agency operate more efficiently, delight your customers, and find and book hotels, air travel, trains, and car rentals.

Some tools help book flights and hotels, while others are focused on marketing, client communication, or building a website that converts visitors.

The best travel agency software should help you streamline your workflows and give your clients the service they need. Here’s what to look out for when evaluating tools for your travel agency.

• Travel options: Good booking software should give you access to a wide range of flights, hotels, car rentals, and tours.
• Cost reduction: Travel is expensive. Good travel agency software ensures that you can get prices that are acceptable to your clients while leaving you with enough profit.
• Customer experience: The best software for travel agencies gives your clients an excellent customer experience. Branded client portals are effective ways to centralize client communication and provide excellent transparency.
• Efficiency: Travel arrangements require complex and often disparate workflows. Any travel agency software you choose should be able to streamline your workflows so your service is fast and efficient.

Now that we know what to look out for, let’s get into our list of our favorite tools to run your travel agency.

10 best software for travel agencies in 2024 

Here are our top picks for the best travel agency software available on the market today:

Alright, let’s take a look at what each tool does, how much it costs, and what real customers have to say about them.

1. TravelPerk

• Best for: Booking trips for your clients
• Pricing: Starts at $99 per month, plus 3% of each booking

TravelPerk is an all-in-one tool for booking and managing everything your client needs for a trip. The tool gives travel agencies access to a wide range of flights, hotels, trains, and cars, so they can put together superb inventories at great prices. While it’s a great choice for travel agencies, it’s also a good option for large teams who need business travel management solutions.

The TravelPerk interface is clean and modern. It acts as a portal to an incredible travel inventory that is capable of meeting all your clients' needs. The search filters are solid and remove a lot of time-consuming tasks. The mobile app is another great feature that allows agents to work on the go.

Other interesting features of the app include carbon footprint tracking, which is a good tool for environmentally conscious clients. What’s more, if you have a lot of business travel clients, you can take advantage of VAT recovery and even integrate individual travel policies into the platform to track travel expenses.

Overall, TravelPerk saves you time on bookings while giving you access to a wide range of inventory. What’s not to like?

TravelPerk notable features

• A centralized platform to help streamline the booking process
• Access to a huge inventory of flights, hotels, and transport options
• Carbon footprint tracking

TravelPerk reviews

Here is what real TravelPerk customers have to say about the solution.

• G2: 4.6/5 ⭐
• Capterra: 4.8/5 ⭐
• GetApp:   4.7/5 ⭐

• Best for: Client management and communication
• Pricing: Starts at $29 per month per user

Copilot is the platform service businesses are built on. It allows firms and agencies of all sizes to bring their entire tech stack under one roof. From communication, contracts, payments, intake forms, and more, Copilot is a one-stop shop for running a service business. And because running a travel agency is very customer-focused work, Copilot focuses mainly on the client experience and the customer-facing side of your business. The goal is to create such a great, personalized customer experience that your clients keep coming back to you to plan their trips.

Some Copilot features that work well for travel agencies include customizable intake forms so you can better understand your client’s travel needs. These forms help you collect pertinent information that you can easily transfer into an integrated CRM tool. What’s more, you can build beautiful branded client portals to centralize itinerary planning and other requirement discussions.

A client portal also offers secure file-sharing, which you can use for travel documents, visas, and information about flights, hotels, car rentals, and more. Having all these documents available on the cloud and in one centralized place is a huge benefit for your clients.

Another great Copilot feature that will help your travel agency is the in-built payment management. You can create invoices, subscriptions, and offer secure checkout — which means your clients have flexible and easy ways to pay for their travel.

Overall, Copilot is an indispensable tool for travel agencies who want to demonstrate their professionalism and trust by providing a user-friendly client portal that your customers will love.

Copilot notable features

• Automated onboarding workflows that help you collect important client details and cut down on your admin work.
• Integrated payment portals that offer clients different payment options, including subscription payments.
• White-label client portals that centralize communications share important travel documents and keep everyone up to date about how travel plans are progressing.

Copilot reviews

Here is what real Copilot customers have to say about the solution:

• G2: 4.8/5 ⭐
• Capterra: 4.9/5 ⭐
• Software Advice: 4.9/5 ⭐

3. WeTravel

• Best for: Payments for group travel
• Pricing: Starts at $79 per month, with custom plans for travel agents

WeTravel started out life as a platform to help simplify payments for group tour operators. However, it has expanded over the years and now it is used by travel agents to solve the complexity of group travel.

The big idea with WeTravel is that you can easily generate a slick, professional page for group trips. Your page means you can centralize everything you need for the trip and include photos, itinerary descriptions, and traveler information.

However, perhaps the best feature is the secure payment portal that solves the messy problem of taking payment from a wide array of travelers. Clients can pay by card or electronic transfers, and you can even offer payment plans.

WeTravel’s easy-to-use interface and superb drag-and-drop inventory creation are excellent features for small travel agencies who want to provide high-quality and polished customer experiences. Their processing fees are just 1%, which is very competitive.

You can also integrate WeTravel with marketing tools to help you capture leads and send out promotional materials for various trips. However, WeTravel might not work for very complex itineraries. Additionally, it’s mobile-friendliness does need a little work. But don’t let that put you off, because WeTravel is a great tool to have in your arsenal.

WeTravel notable features

Wetravel reviews.

Here is what real WeTravel customers have to say about the solution.

• G2: 4.1/5 ⭐
• GetApp:   4.8/5 ⭐

4. Avochato

• Best for: Text message notifications
• Pricing: Starts at $19 per month, with custom plans for busier agencies

Keeping clients up to date on travel information is a big challenge these days. One of the best ways to ensure that clients have the information they need is by SMS because the technology has incredible open rates of around 98% .

Avochato is an SMS business communication platform. While it’s not solely focused on travel agencies, it’s used widely across the industry to provide the swift and personalized communication that clients treasure.

Conversational customer support is a big advantage in relationship businesses like travel. Avochato helps teams deal with booking inquiries, trip updates, promotional messages, and even gathering feedback. It’s very intuitive, and if you’re a growing agency, it’s more than capable of scaling with you.

However, WeTravel is not perfect. For starters, it’s very US-focused, which might not work for every travel agency. What’s more, it’s a little pricer than some other SMS solutions out there. Finally, while it does provide support for video and images via MMS, the communications might lack the immersion of a client portal or email communication. That said, it’s a great tool for communicating critical information that won’t get lost in your client’s inbox.

Avochato notable features

• Shared team inbox that allows multiple agency staff to communicate with clients
• Excellent integration with CRM tools
• Broadcast or schedule SMS messages for announcements, reminders, offers, and trip details

Avochato reviews

Here is what real Avochato customers have to say about the solution.

• G2: 4.4/5 ⭐
• Capterra: 4.7/5 ⭐

• Best for: Business travel bookings
• Pricing: Starts at $4 per booking

BizAway launched in Stockholm, Sweden, almost a decade ago with the goal of streamlining the travel process for businesses and agencies. Since then, it has expanded internationally, but it is still primarily focused on the European market.

Some of the problems that BizAway solves include fragmented, time-consuming, and frustrating booking experiences across multiple platforms. It’s also adept at expense management and compliance with business travel policies, with a particular focus on approvals and policy control.

While BizAway is the best tool for European travel, that’s not to say that it won’t work for different regions. Indeed, they have a huge inventory for worldwide travel thanks to widespread access to various travel suppliers.

The booking interface is gorgeous and makes it simple to find and secure hotels, car rentals, trains, and more from inside the platform. It also integrates well with CRM, HR, and accounting software, making it a good choice for both travel agencies and corporations.

Overall, BizAway makes our list of the best travel agency software because it can save you money on travel packages. For travel agencies, any tool that helps you achieve better margins is worth having in your software stack. Sure, it might lack some of the deep customization options of its competitors, but make no mistake, this is a solid solution that makes travel and booking management far easier.

BizAway notable features

• Superb user interface booking system
• Excellent and in-depth reporting tools
• Superb expense management and policy control tools for corporate travel clients

BizAway reviews

Here is what real BizAway customers have to say about the solution:

• Software Advice: 4.7/5 ⭐
• GetApp: 4.7/5 ⭐

• Best for: Building a travel agency website
• Pricing: Starts at $14 per month, but busy agencies will need higher-tier plans

Webflow is a visual website building site with CMS and hosting capabilities. It allows businesses of every type to build professional-looking custom websites that are ready for the modern age.

While there are many solid template-based website builders out there, Webflow is a winning choice for travel agencies for a number of reasons. Firstly, travel marketing is heavily reliant on images. Webflow helps you sell experiences because it handles visuals superbly. Additionally, it offers great responsive design, which is essential for clients who browse for trips via mobile. Finally, Webflow integrates well with third-party custom booking systems.

Weflow is flexible enough to suit a wide variety of travel agencies, from small operators to luxury travel websites. It’s very easy to build a site that will totally wow your clients without knowing any code. This feature will save you money on maintenance and getting your site built. When you add in Webflow’s hosting, these advantages alone are enough to justify its monthly price.

Another thing to consider is that Webflow builds fast-loading websites. Website loading speed is important to clients, and it’s also an SEO ranking factor. But that’s not the only way that Webflow will help with SEO. It also comes with SEO tools that help you structure your site so that you maximize visibility and promote organic site visits.

Overall, Webflow is a powerful web design tool that lets you build superb, visually appealing websites. A well-designed, secure, and fast-loading website is the first step on the path towards building trust and credibility, which are essential in the travel industry.

Webflow notable features

• Customizable design that helps you create a unique and visually striking website without coding
• Build in CMS to manage your destinations, tours, packages, blog content, and more
• Easy integration with booking and payment tools

Webflow reviews

Here is what real Webflow customers have to say about the solution.

• Capterra: 4.6/5 ⭐
• GetApp:   4.6/5 ⭐

• Best for: Customer operations
• Pricing: Starts at $59 per month

Since Front was launched in 2013, it has become widely adopted by travel agencies and other businesses as a way to enhance collaboration and customer communication via shared email inboxes.

Travel planning involves a lot of communication with hotels, car rentals, tour operators, trains and buses, and so on. Front helps you centralize these communications so that nothing is missed or forgotten.

The front really comes into its own for travel agencies, thanks to a few core features. Firstly, it’s a great way to collaborate on travel inventories because members can leave notes, assign tasks, and trash out the finer details, all in one place. What’s more, the booking tools are great for group planning.

If you’re a very small travel agency, some of the features might feel excessive. However, for busy teams, you can customize Front around your workflows, benefit from data & analytics tools, and get real-time visibility into which tasks your agents are handling, and which have fallen through the cracks.

Overall, Front ensures that your back office is streamlined, efficient, and on top of everything.

Front notable features

• Shared inboxes are a great way to provide much-needed visibility and oversight into disparate travel communications
• Superb templates for providing travel updates
• Excellent integration with CRM and booking tools

Front reviews

Here is what real BizAway customers have to say about the solution.

• G2: 4.7/5 ⭐
• GetApp: 4.6/5 ⭐

The best travel agency software makes life easy for you and your clients. Whether it’s by giving you access to a wider range of hotels and flights, ensuring your communication is timely, and that you can offer flexible ways for your client to pay.

Copilot’s super client portals help you streamline your onboarding, client communication, progress, document sharing, and payments. Sign up for a free Copilot trial today and take a holiday away from disorganized communication, inefficiency, and slow payments.

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Serviced Accommodation, Aparthotels and Serviced Apartments in Moscow

Moscow truly needs to introduction, as a hugely powerful, modern-day capital city. With so much to see and do across land which stretches far and wide, inhabited by cultures so diverse, it makes sense that corporate Moscow apartments are in demand as they are.

About Moscow

Why choose corporate moscow apartments.

In a city the size of Moscow, location is the key to a comfortable stay. We are proud to say that all our corporate Moscow apartments are convenient for public transport or walking, and despite their central location, are quiet and cosy. 

A city as busy as Moscow is thrilling but extremely draining and we value our guests’ good rest. Serviced apartments in Moscow allow corporates to get that rest, and make the most of their stay in the Russian capital. Unlike standard hotels, business travellers can expect  Situ ’s Moscow short term apartment to be equipped with a fully-functioning kitchen, spacious living rooms to work, free Wi-Fi, on-site laundry facilities and a housekeeping service. These are just the guarantees too, as bookers can pick and choose what they want from their rentals in Moscow.

Where is Moscow?

Moscow is the capital city of the Russian Federation, the administrative centre of the Central Federal District and the centre of the Moscow region. Moscow is the largest city in the European part of the Russian Federation, home to over 12 million citizens. This 850-year-old city on the banks of river Moscow is noticeably marked by centuries of administrative and business activity. 

Nowadays, Moscow is the gravity centre of the region and is surrounded by numerous satellite-towns. The city itself covers 3000 square kilometres, of which only 900 square kilometres is actually within the main ring road. It attracts hundreds of business visitors, qualified specialists and temporary residents in their majority. Right at the centre of Moscow though is the Red Square, which is known to be the symbolic heart of Russia. Once in Moscow, be aware of its size and traffic. Renting a car and driving around is to be regarded as an extreme sport and should be left to locals. Public transport is your best choice for getting around. Buses and underground are reliable but can be pricy. Avoid paying on board for one ride, get a pass from PrimePass instead because the savings are massive.

Expat Life in Moscow

Moscow is a thriving financial and business centre for many modern industries. The largest trade shows for IT and communications, development and mining, finance and machine-building attract the leaders of all industries in Europe and Asia. The infrastructure allows hosting such tradeshows on a regular basis. Expats in Moscow can create new connections and showcase their business success at MosBuild, SamExpo, MITT and other annual tradeshows relevant to their industry. 

Moscow’s government understands the importance of a favourable investment climate and offers generous support for new and well-established businesses alike. Numerous opportunities for small businesses and start-ups go hand in hand with fierce competition. Therefore, having local knowledge and an awareness of changes will be valuable for newly established businesses. An equally important aspect of the relocating process is ensuring the accommodation corporates stay in is right. That’s why it’s no surprise so many corporate Moscow apartments are available in the city, ensuring business travellers always have somewhere to stay. 

Living in Moscow

Corporates can expect to have plenty to see and do right on the doorstep of their serviced apartment in Moscow. Guided tours cover the city’s main monuments, iconic figures, arts centres and of course the Kremlin, with its Armories and the Diamond Fund. These will drain your wallet, but the long-lasting impressions are well worth it. Besides, most museums are free to visit every third Sunday of the month.

Admirers of modern art will appreciate the Mars Centre in Pushkarev close or the Museum of Modern Art. Include The Space Museum into your program, as it will unveil some extraordinary stories behind the scenes of this cut-throat rivalry between the two superpowers of the 20th century. Daring travellers should try a day of dog sledge riding with Sever Dog Kennel. Cuddle with the dogs – all very friendly and sociable, then help prepare your sledge and go for a ride in the snow-covered forest. 

A spa day at the Chayka sports complex in the Moscow city centre is highly recommended. Various kinds of saunas (you’ll be surprised how many there actually are) and cascade showers of all temperatures, ice-cold baths, a salt cave and other treats will keep you entertained all day. Shopping in Moscow is to be done with extra care though. The main shopping centre, GUM, displays the world’s best high-end brands but is massively overpriced. Reasonable shopping is best at malls like Mega and Stockmann – located within walking distance of the ring road, which is also easily accessible by bus.

Ultimately, Moscow is one of those cities that never sleep. There’s so much to see, but nevertheless, event guests in Moscow short term apartments can expect to really enjoy their stay too.

Moscow Airports

There are 6 airports in Moscow, but Sheremetyevo, Domodedovo and Vnukovo receive the majority of international flights. Getting from any airport to the city is easy if you plan ahead.

There is a regular Aeroexpress service operating at all hours or regular city buses, which are affordable and reliable.

Trains and the Moscow Metro

Moscow is the main railroad hub of the Russian Federation. Its nine centrally located train stations serve passengers all the way from the Far East to Europe and from North to South. The underground in Moscow, on the other hand, is not just a means of transport, it is a tourist attraction. The network is extensive and covers all the areas you may ever need to go to during your visit.

Study railway and metro maps to plan your journey, and avoid peak hours from 7 to 11 am and 5 to 9 pm. And above all – enjoy the sights, Moscow underground has a lot to offer!

Buses and Trams in Moscow

Moscow has extensive bus and tram networks across the city centre, to make up for the metro routes which don’t cover all areas in the heart of Moscow. Trams are used less nowadays and seemingly just link the metro stations. Buses routes, however, can be seen through every major road in the city.

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