rocket travel customer service phone number

Getting in touch with the Rocket Money customer support team

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If you need help, have any questions, or would just like to provide feedback there are a few ways that you can connect directly with our Support team. Rocket Money does not offer phone support for app related questions.👇

Chat with Support:

Please click here to start a chat with our Support team

Email with Support:

You can also email Support at [email protected] , please be sure to include your Rocket Money email address to help locate your account!

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Our Support team is available Monday through Friday, during the hours of 9am - 8pm EST.

Please note the quickest way to get in touch with Support is via Chat.

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Rocketrip Support is available via email, live chat, and phone. Our business hours are Monday - Friday 9am-6pm EST. 

Contact Us Email: [email protected] Phone Calls: Please fill out the form here to receive a call from us. Live Chat: Select the orange chat bubble on the bottom right of your screen and start chatting! ​

For Support: +1-888-432-1529

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Email our support team. We typically respond within 24 hours.

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RocketTravel

Rockettravel reviews ( 7 ).

RTI Advantage hotels through Rocket Description of complaint: Hotel RTI Advantage Hotels/ Rocket - American Airlines - Days Inn 1700 W. Broward Blvd. Ft. Lauderdale FL 33312 Reference #669392006- We cancelled our hotel room the first day we got there. We were there for 10 minutes taking pictures of live roaches, dead roaches in drawers, bathroom and floors. Urine stained sheets on the bed, many stains on the walls that looked like feces. Hotel refuses to refund me stating that they have a "no refund policy". We had to leave and look for another hotel room at night which was horrible as they were all booked. Finally found one hour later. We were not going to stay in that hotel. If one room has roaches and is dirty than they all have roaches and is dirty. They charged my credit card $237.30 for two nights which we did not stay there for any nights. I have been disputing, calling, writing letters, sending pictures and they still refuse to return my money. A no refund should not be honored if the rooms are dirty and unhealthy. I have severe COPD and cannot stay in an environment that is dirty. Nobody should be forced to stay in a bug infested hotel and be forced to honor a policy when the room is sight unseen. If the room was on fire would their policy still be active? Desired settlement: Refund Money paid to business: $237.50

2nd time I am screwed by Rocket Travel Booked a room in Seville through the AA mileage redemption program. As I went on the website I pushed on the filter which indicated I would only consider hotels with breakfast included. Well, I spent my air miles and when I got to the hotel I was informed it did not include breakfast. After trying to resolve the issue, I was informed the case was closed, and (they did not say it) go pound sand. This issue has caused me to reconsider my loyalty programs and say goodby to AA and get rid of Rocket Travel AKA Bookings. com

I'd book again I booked a hotel near the Grand Canyon thru T-mobile discount, and I would book thru them again. The discount is appreciated. I would just recommend doing your research and reading the fine print before booking. We were lucky that we didn't need to make any changes to our reservations but in case we did, we had selected the option to do so if needed. I have yet to use the other discount options for car rental and flight but if we decide to, we will read the fine print closely.

I'm paying the price for a RocketTravel screw up! RocketTravel aka RocketMiles aka aahotels.com has unfairly blocked me from booking future hotel reservations with them because of a "charge back" issue relating to a hotel stay in September 2021. I'm an Executive Platinum level flyer with American Airlines and RocketTravel is a program partner. By preventing me to book thru them I can not earn AA Advantage Loyalty points that would contribute to the requalification of top elite status the following year. Back in September 2021 I used AAhotels.com (aka RocketTravel) to book a stay at the Four Points Hotel in Richmond, VA. The stay was pre-paid to my AMEX Black card. The stay was non-refundable/non-changeable. I received a receipt indicating the charge would appear on my credit card statement as RTI*AAHotels Four Points. I stayed at the hotel as planned. The following month when I received my credit card statement there was a charge from "Four Points London" posted. I contacted both the Four Points in London, Ontario (Canada) and the Four Points by Sheraton London (U.K.) and neither ever showed me as a previous guest or claimed to have charged my credit card. My next step was to contact AMEX Black and a dispute case identified as transaction "unrecognized" was set up. AMEX said they would contact the merchant to verify the charge and request copies of any support documentation (receipts, hotel folios, etc.), Three weeks went by and AMEX notified that the "Four Points London" failed to respond to their inquiry so they were reversing the charge and issuing a credit to my account. I followed the procedures established by AMEX (and agreed to by merchants who accept their card) when a charge is questioned and additional information is requested. When I recently tried to use AAHotels.com and RocketTravel's website to book some hotel reservations for upcoming business travel and found that I have been blocked from booking thru them.. When asked I was told it was because of a charge-back they received on a hotel stay booked in September 2021. After looking into the matter I discovered RocketTravel was the merchant who posted the charge as "Four Points London" and inturn received a charge back after they failed to respond to the inquiry. RocketTravel is refusing to accept any responsibility for charging my credit card under a name that is different from what's indicated on their booking confirmation/receipts or for their lack in responding to AMEX's inquiry. I've made three calls to RocketTravel asking for a supervisor to call me back and no one have given me the courtesy of a call back, I shouldn't lose any potential benefits with AA Advantage because this program partner failed.

[redacted] [redacted] We have been communicating with you directly by email, and apologize that the resolution is taking a bit longer than expected It is certainly a negative experience anytime a hotel oversells its inventory and one of our guests is relocated, and we regretyour situation We are still looking into the cause of the issue as well as investigating compensation for your troubles during the relocation One of our concierges will be in touch with you in the next days, and your case is being monitored by our management as wellKind regardsRocketmiles

[redacted] provides pricing in line with other online hotel booking sources, though we do not offer a price match guaranteeWe display taxes and fees in the final price, which is an estimate of the room tax, sales and use tax, occupancy tax, excise tax, value added tax and/or other costs associated with handling transactions and rewards at the time of your stay.It appears your travel dates are more than a month away Please contact us directly at concierge [redacted] or [redacted] to attempt to cancel this reservation for a full refund

Hi [redacted] We have received this complaint from the Revdex.com, and assure you that we take this sort of complaint seriously We strive to provide excellent customer service to all of our customers The issue we find today is that you didn't include a confirmation code, and we have no customer in our system corresponding to the email address you provided, or the phone number that you left in the complaint We do have another customer with a similar name (and a pending issue), but are having difficulty matching up the amount you have requested as a refundAt any rate, if you are the similarly named individual that has an open request with us, one of our managers will be calling you back todayOtherwise, feel free to call us today and ask to speak to a manager on dutyWe also can assure you that we don't just "book through [redacted] ." We are a subsidiary of the [redacted] family of travel brands, and as a result we source some of our hotel rooms from our parent company, as well as many other pre-paid hotel partners

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Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta.

Please be advised that verbal and written communications from Citi may be in English as we may not be able to provide servicing related communications in all languages. These communications may include, but are not limited to, account agreements, statements and disclosures, change in terms or fees; or any servicing of your account. If you need assistance in a language other than English, please contact us as we have language services that may be of assistance to you.

CITI TRAVEL with Booking.com

Coming soon, introducing citi travel sm : your first stop to your next destination.

The Citi Travel site will give eligible Citi ThankYou ® cardmembers an expansive, all-in-one view of seemingly endless booking options. With exciting offers and the flexibility to book when and how you want, the way to go is now way easier. For more ways to redeem, your points visit thankyou.com.

Access to over 1.4 million hotel and resort options

Competitive prices when booking flights, hotels, cars and attractions, 24/7 customer service support for your booking needs.

Citi Travel is powered by Rocket Travel Inc., part of the Booking Holdings Inc. group of companies together with Booking.com

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Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta. Si necesita ayuda en un idioma distinto al inglés, por favor, comuníquese con nosotros, ya que tenemos servicios de idiomas que podrían serle útiles.

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Partner-centric solutions for travel brands

Rocket Travel by Agoda works with our partners, big and small, to find scalable solutions that help them adapt and engage with customers. We regularly conduct thousands of experiments to offer data, technology and solutions that drive travel bookings and growth contributing significant revenue to our partner’s businesses.

What makes us different?

When working with Rocket Travel by Agoda, you will feel comfortable knowing we put our partners first. We listen to your needs and understand the differences in what drives loyalty for your unique customer base. Every partner gets a dedicated partner manager to help support you in achieving your business goals.

We research, experiment, ask why, measure quantitative data, listen to customers, and challenge each other to push the boundaries of travel loyalty products.

We share success and failure, provide constructive criticism, hire diverse teammates, deflect credit, champion inclusive projects, and build rewarding relationships with travelers and partners.

Accountability

We ask, “How can I help?” rather than say, “It’s not my job,” we seek out and share customer and partner feedback to improve our products, and we hustle to not derail other parts of our train.

Our products and services

The team at Rocket Travel by Agoda wants to find a solution that works best for you. Our custom travel booking platforms deliver a streamlined end-to-end user experience, tailored to your brand. We offer access to the world’s best inventory for hotel, car, air and activities as well as packaging options offering the highest loyalty return so you can deliver the most value to your customers. To help reach and retain customers, we provide marketing solutions and tactics to help drive growth and engagement with your customers.

Travel Platforms

Some of the largest partners in the travel industry work with us for our travel booking platforms. Our platforms are fully adaptive and configurable, giving you the ability to have customization based on cardholders, airline elite tiers and other offerings for your customer segments.  As the market leaders in travel redemption, our dedicated team developed the best single-funnel platform for redeeming loyalty points on flights,  hotels, cars and activities. Rocket Travel by Agoda’s technology connects your users to the power of Booking Holdings, providing your customers with the selection and high quality products that drive repeat engagement to build loyalty.   Rocket Travel by Agoda’s white-label solution allows you to have a fully customizable travel booking platform with earn and redemption funnels for hotel, car, flight and activities accessible in a single customer experience. Built on our unique technology, this solution enables our teams to be responsive to your needs and while new enhancements based on industry trends and best practices are seamlessly tested and implemented to continually drive improvements for your customer experience.  As a Rocket Travel by Agoda partner, you have the option to align your travel portal with one of the Booking Holdings family of brands, leveraging the equity of one of our powerful global B2C travel brands to build affinity with your customer base.

Suppliers partnering with Rocket Travel by Agoda have the confidence that their inventory will reach millions of targeted, engaged customers with a high degree of control. Our closed user group environments mean suppliers can feel confident their rates will be protected and used in a responsible way that drives ROI for their organizations.

When working with Rocket Travel by Agoda, you will have the full support of a dedicated partnership manager as well as a team of lifecycle marketing experts delivering marketing and growth strategies driven by industry trends.  No matter the size of your audience, a partnership manager will support you throughout our entire relationship, providing expert guidance, business support, and working with our expert teams from technology and marketing to customer support to grow our partnership and achieve your goals to build long-term loyalty with your customers.  Our marketing team has the ability to test, optimize and offer data-driven results for your travel booking platform. We also provide various marketing support initiatives including transactional email design and implementation, digital marketing as well as creative strategy and design. Our marketing team will be an extension of your own team, working side-by-side with you to ensure your travel platform is constantly evolving to meet the needs of your customer base.

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Chinese (CN) / 简体中文

Chinese (HK) / 繁體中文(香港)

Chinese (TW) / 繁體中文(台灣)

Japanese / 日本語

Korean / 한국어(대한민국)

Contacting us for support

Home > Partner Help > Account, login and contacting us > Contacting us for support

We are always happy to assist with any inquiries or issues that our partners may have. We have prepared multiple platforms where you can refer to or reach out to us directly for your concerns.

Last updated: 22 days ago | 11 min read time

This article details the different ways you can get in touch with us at Agoda for support.

In this article:

Helping your guest.

• Exploring Agoda Partner Hub

Sending us a message via YCS (Pilot version)

Contacting us by phone, booking-related assistance, read this article in other languages.

Note: The contact details provided in this article refer to the team dedicated to assisting partners, the Accommodation Service Team. Guests, however, should contact the Agoda Customer Service Team. Therefore, to avoid redirection and increased time between responses please do not provide guests with the contact information listed below.

If your guest needs to contact us, please ask them to visit our  Help Center .

• We can provide customer support in your guests’ preferred language.
• The Help Center is a self-serve knowledge base that provides information to guests who need to manage their bookings.
• If your guests have further questions, please advise them to contact our Agoda Customer Service Team through the Help Center.

Exploring Agoda Partner hub

Agoda Partner Hub  was created to provide extensive resources to our partners.

Sending us a message via YCS

If you need assistance with YCS, payment, your property listing, or rate calculations, you can send us a message by following the steps below:

• Login to YCS.

• Do you see the Partner support center button?
• Yes: Click the Partner support center button and go to step 4.
• No: Read more in the Sending us a message via YCS (Pilot version) section.
• Choose the support category that best fits your inquiry:
• A booking or reservation:  For changes, cancellations, booking processes or specific bookings. For specific bookings, please include the Agoda Booking ID in your message.
• Payments:  For payouts, payments by Agoda.com, virtual credit cards, taxes and fees, or your bank account details.
• Rooms and rates:  For prices, availability, and other information in your Agoda property listing.
• Extranet account settings:  For assistance with YCS admin access, passwords, and Channel Managers.
• Registration/Contract:  For business details, adding or removing properties, and contract terms.
• Tell us more about the issue and click Continue .
• Insert your name and contact information.
• Click Submit .
• Your request has been received! We will notify you once the issue has been resolved, or if we need additional information, via email.

Refer to the step-by-step guide, with screenshots, here !

Refer to the images below for the end-to-end journey!

For certain types of requests, you may receive an email with links to relevant Partner Help articles, as shown below. We highly encourage you to read the linked articles to help you resolve the issue in a timely manner.

If you need additional help, simply  respond to the email with additional information  and we will respond as soon as possible.

Note: only some properties have access to this tool during the pilot run.

• Open the Chat tool via the Need help?
• Choose the support category that best fits your inquiry.
• The chat will provide instructions and Partner Help articles related to your inquiry.
• If the provided instructions or Partner Help articles did not resolve your problem, or if you need urgent assistance, follow the instructions provided in the chat for additional ways to contact us.

If you have an urgent question about your property or partnership with us, please feel free to call us directly. Follow these steps to find a dedicated phone number to call:

• Log into YCS.
• Click on the  Need Help? button to find the phone number to call.

Alternatively, you may find your local support phone number here .

For booking-related issues, such as amendments, cancellations, guest contacts, and refunds, please email  [email protected]  and provide the Agoda Booking ID.

Contact us 

Still looking for a solution? Contact us via the YCS Need Help Button or other methods .  

Where you can reach us

Contacting us for support (CN)/简体中文

Contacting us for support (hk)/中文 (香港), contacting us for support (tw)/繁體中文, contacting us for support /日本語, contacting us for support /한국어(대한민국), contacting us for support thai/ไทย.

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