indigo travel agent dubai

IndiGo Dubai Office

IndiGo is an Indian budget airline company headquartered at Gurgaon, India. It operates to a total of 1500 flights daily including 71 domestic and 24 international destinations in 18 countries across Asia including United Arab Emirates (UAE).

Contact IndiGo Express

IndiGo offers scheduled flights between Dubai and Mumbai / Delhi.

Queries handled by IndiGo Dubai Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Web / Online Check-in
• Airport Counter Check-in
• Self Service Kiosk Check-in
• Unaccompanied Minor
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• Airport Facilities
• Delayed Flights
• IndiGo Codeshare
• IndiGo Duty Free
• Promotional Fares
• Animals and Pets
• IndiGo Lounges
• Concierge Services
• Airport Transfers
• Sports Equipment
• Airport Transportation
• Seats Enquiries and Selection
• IndiGo Mobile App
• Visa on Arrival
• Transit Information
• In-Flight Duty Free
• Receipts and Refunds
• Trip Insurance
• Cargo Services
• Excess Baggage

If you're unable to find the answer from local agent, please contact IndiGo Customer Support in India as stated below.

One stop destination for Airlines and Airports

• Airline Offices
• Airline Offers
• Travel Tips Blog
• Air Botswana
• Air Nostrum
• Air Seychelles
• Air Austral 
• Air Burkina
• Air Cote dIvoire
• Air Moldova
• Air New Zealand
• Air Niugini
• Air Vanuatu
• Air Zimbabwe
• Ariana Afghan Airlines
• Atlantic Airways
• Aurigny Airlines
• Air Transat
• Airlink Airlines
• Alaska Airlines
• ANA (All Nippon Airways)
• Aruba Airlines
• Austrian Airlines
• Aurora (Airlines)
• Avianca Airline
• Azerbaijan Airlines
• Azul Brazilian Airlines
• Bangkok Airways
• Boliviana de Aviacion Airlines
• British Airways
• British Midland International (bmi regional)
• Brussels Airlines
• Bulgaria Air
• Camair-Co Airlines
• Cambodia Angkor Air
• Congo Airways
• Conviasa Airlines
• Corendon Airlines
• Croatia Airlines
• Cubana de Aviacion Airlines
• Czech Airlines
• Calafia Airlines
• Caribbean Airlines
• Cathay Dragon (Dragonair)
• Cathay Pacific
• Cayman Airways
• Cebu Pacific Air
• China Airlines
• China Eastern Airlines
• China Southern Airlines
• Copa Airlines
• Daallo Airlines
• Delta airlines
• EL AL (Airline)
• Elite Airways
• Enerjet Airline
• Eritrean Airlines
• Eurowings Airlines
• Eastern Airways
• Ethiopian Airlines
• Fiji Airways
• Finnair (Airlines)
• Flair Airlines
• Flydubai (Airline)
• Flynas (Airline)
• Garuda Indonesia
• Georgian Airways
• Gol Transportes Aereos Airlines
• Hawaiian Airlines
• Hong Kong Airlines
• Iberia Airlines
• Interjet Airlines
• Iraqi Airways
• Japan Airlines
• Jet Airways
• Jet2 Airlines
• JetBlue Airways
• Jet Time Airlines
• Juneyao Airlines
• Kenya Airways
• Kulula Airlines
• Kuwait Airways
• LAM Mozambique Airlines
• Lao Airlines
• Latam Airlines
• Liat Airlines
• Libyan Airlines
• LOT Polish Airlines
• Malawian Airlines
• Malaysia Airlines
• Maldivian Airlines
• Malindo Air
• Mandarin Airlines
• Mango Airlines
• Mauritania Airlines International
• Meridiana Airlines
• Middle East Airlines
• MIAT Mongolian Airlines
• MNG Airlines
• Mokulele Airlines
• Montenegro Airlines
• Myanmar National Airlines
• National Airlines
• Nauru Airlines 
• Nepal Airlines
• Nordica Airlines
• Northern Air
• Pacific Air Express
• Pakistan International Airlines
• PAL Airlines
• Peach Airlines
• Pegasus Airlines
• Philippine Airlines
• Pineapple Air
• Porter Airlines
• Qatar Airways
• Royal Air Maroc
• Royal Brunei Airlines
• Royal Jordanian
• S7 Airlines
• Scandinavian Airlines
• Scoot Airlines
• Seaborne Airlines
• Sharp Airlines
• Silver Airways
• SkyBahamas Airlines
• Solomon Airlines
• Southwest Airlines
• SpiceJet Airlines
• Spring Airlines
• STP Airways
• Sudan Airways
• Sun Country Airlines
• Surinam Airways
• Swaziland Airlink
• Swiss Global Airlines
• Saudia (Saudi Airlines)
• Singapore Airlines
• South African Airways
• SriLankan Airlines
• Swiss International Airlines
• Syrian Air (Syrian Arab Airlines)
• TAAG Angola Airlines
• Tailwind Airlines
• TAME Airlines
• TAP Portugal Airlines
• TAROM Airlines
• Thai Airways
• Thomas Cook Airlines
• Tianjin Airlines
• Turkish Airlines
• Turkmenistan Airlines
• Ukraine International Airlines (UIA)
• United Airlines
• Uzbekistan Airways
• Virgin America Airlines
• Virgin Australia Airlines
• Virgin Atlantic
• VivaAerobus
• Vueling Airlines
• Western Air
• World Atlantic Airlines
• Xtra Airways
• Yemenia Airways
• Air Arabia Baggage
• Airblue airways Baggage
• Air Mauritius Baggage
• Alitalia Airlines Baggage
• Austrian Airlines Baggage
• Bangkok Airways Baggage
• Etihad Airways
• TSA PreCheck
• Global Entry
• Make a Complaint to Airline
• Change / Refund

IndiGo Sales Office in Dubai, UAE 23

IndiGo has:

A single aircraft type A high operational reliability An award-winning service

IndiGo Dubai Sales Office Office Address: 203, 2nd Floor, Single Business Tower (Near Business Bay Metro Station), Business Bay, Sheikh Zayed Road, P.O. Box: 487681, Dubai, U.A.E., Dubai, UAE

Nearby Landmark for IndiGo Dubai   Office in Dubai : Business Bay Metro Stationr

Location : IndiGo Dubai is located in Sheikh Zayed Road  in Dubai

IndiGo Reservation office telephone contact numbers: 00971 4 321 6900

Official website : https://www.goindigo.in

For group booking (10 or more): https://groupbooking.goindigo.in/UI/DirectPassenger/CreateBooking.aspx

List of IndiGo Airlines Offices and Fulfillment Centres

IndiGo Customer care

View IndiGo Call centre number, Investor Relations enquiries Email, Fax, Opening hours, Registered Office contact details, Corporate Office contact details, Civil Aviation enquiries details in the below link

IndiGo Baggage Allowance

View IndiGo cabin, check-in, infant baggage allowance, excess baggage charges for the domestic and international flights in the above link.

Check IndiGo flight schedule here : https://www.goindigo.in/information/flight-schedule.html

IndiGo Online Check-in :

Note : Online check in begins from 48 hours before the scheduled departure of the flight and closes 60 minutes before.

* Passengers cannot Web Check-in for the international flights.

Near-by Airports:  Sharjah International Airport ,   Dubai World Central-Al Maktoum International Airport ,  Abu Dhabhi International Airport (AUH) ,  Fujairah International Airport (FJR) ,  Al Bateen International Airport (AZI) ,  Dubai International Airport (DXB)

Nearby IndiGo   office in UAE:

View the nearest IndiGo   offices in UAE and the address, phone number, website and more.

• IndiGo Sales Office in Dubai, UAE

List of IndiGo offices

Types of planes / air craft available with indigo.

Total fleet: 119

• Airbus A320-200
• Airbus A320neo
• Airbus A321neo

Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class

Is there any problem with reaching the IndiGo Dubai Sales Office Office Address or Phone number? Please report any issues using the below comment form.

Leave a comment Cancel reply

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

This site uses Akismet to reduce spam. Learn how your comment data is processed .

23 thoughts on “ IndiGo Sales Office in Dubai, UAE ”

From 4 days I am requesting everyone of INDIGO and Make my trip to do the OK TO BOARD.

Tell me is it required to be done for the passengers to be travelling from Delhi to Doha Qatar or not ?

Half of the team is saying me to contact Dubai office , rest are saying to contact Indigo India .

Indigo says they will not do from the unauthorized email….I do not understand this …..I booked the tickets through make my trip website directly….

Some says booking ID is wrong………….

+974-50272632

Hi nawaz, Ok to board is required while travelling to UAE. In case the visa has been obtained from an agency / service provider in India, kindly provide PNR, Name, Date of Travel, Sector and other relevant details to your visa issuing agency and ask them to contact the airline for insertion of OK to Board message if necessary.

Please contact the IndiGo Call Center at +91 9910 38 38 38 for more details.

I’m trying to contact somebody from indigo Dubai office since last two days for conform my baggage allowance is 40 kg and hand bag 7 kg or not.But no one picking up my phone call. Its really bad and i’m travelling on 30th November. Tell me how i can conform that.

How can I cancel the following ticket travell date and refund of ticket fare .trip id 17101312696 Travel Date 02 Dec 2017. dubai to kochi. PNR RDGQ5G

I am waiting your repply

Can you please assist me to complete the “Okay To Board” process?

I have booked the flight tickets from Bangalore to Dubai and I do have the employment e-Visa.

I would really appreciate your prompt response.

Thanks, Chiranjeevi

Please go through the following website https://www.goindigo.in/information/ok-to-board.html

SIR, I WANT TO BOOK SEAT FROM DUBAI TO INDORE. BUT ITS NOT SHOWING LUGGAGE. HOW MANY KG FROM MUMBAI TO INDORE. ITS CONNECTED FLIGHT NORAMLLY SAME 30KG BUT YOUR WEBSITE IS NOT SHOWING. & YOUR DUBAI OFFICE FROM LAST 15 MINUTES WAITING FOR REPLY

There is no response from your customer service number in Dubai. There is an automated voice and it puts you on hold for over half hour, with no response from any agent. Have been facing this issue several times.

very poor service. no one bothers to answer phone calls made to indigo numbers in Dubai. High time you closed your office here ans stop wasting people’s time.

I am trying to contact Indigo in Dubai and India but with no success.

I booked 2 tickets for my wife Suman Thapliyal and Aisha Thapliyal today around 1.00 P.M direct from the website of goindigo. My credit card account was debited by Interglobe for AED 1,558 at 13.29 hours and thereafter website of Indigo was not accessible. I didn’t see any confirmation on the screen nor received any confirmation on my E mail to my booking.

I also sent an E Mail to [email protected] but received no reply.

HOW WE CAN RESOLVE THIS?

yes the phone is always engaged

I want to apply for wheelchair for which I am trying continuously on 00971 4 321 6900 but never get connected.

trying to contact Dubai Customer care but no response.please call on 0527751941

Hi I am travelling to india next week from UAE . I have 30 kg and 7 kg hand baggage allowance . I want to carry zamzam water also. Is it allowed extra baggage allowance without any charge. Please do let me know

How can I cancel the following ticket travel date and refund of the ticket . Travel Date 15 OCT 2018. sharjah to Hyd. INVOICE ID-A8090305524, PNR NO-XCBBFS

Can you please let me know from which terminal, the flight 6E 96 Dubai – Bengaluru departs on 29th May 2019

i have to know that is there any availability of ticket from Dubai to india (any destination). My Visa is getting over as my grace period is till 31st July. Please suggest me something for my smooth entry.

Regards Yash Jain +971-585906646 [email protected]

I WILL BE TRAVELLING TO CHENNAI ON 22-10-2020 BY INDIGO. I WOULD LIKE TO KNOW COVID-19 TEST IS REQUIRED AT THE TIME OF TRAVEL. IF SO, HOW MANY HRS BEFORE YOU SHOULD TAKE THE TEST AND WHICH ARE THE HOSPITALS WERE AUTHORIZED .

RAMACHANDRAN

Dear Sir/Madam,

Kindly confirm PCR test is necessary to travel Indigo from Dubai to Bangalore?

Awaiting for your reply.

regards, Sidhi

I am travelling to Goa Via Mumbai on 26th of January. Should I take PCR Test?

hi, i am Nasharath, i am unable to do the indigo mandatory form for my travel tomorrow. The email sent with the link is deleted in my inbox. kindly send me the link again to my email id [email protected] , so that i can fill in the passenger mandatory form for my travel with Indigo tomorrow to Chennai from Dubai in flight no 6E66.

need to know the latest protocol for COVD -19 to return to India ,Indira Gandhi international terminal ,New Delhi. travel date Mar 20.

• Add your Business

Indigo Airlines Dubai

• +971 4 3557355
• Mezzanine Floor, Al Mankhool Street Al Rais Shopping Centre, Bur Dubai, Dubai
• +971 4 3524246
• Visit Website
• Airlines & Airline Offices

Description

About citysearch.ae

Our sections.

Indigo travel agency

• Has a website
• Photo available
• Payment by credit cards
• Abu Baker Al Siddique Abu Hail ADCB Airport Terminal 1 Airport Terminal 3 Al Furjan Al Ghubaiba Al Jadaf Al Khail Al Nahda Al Qiyadah Al Qusais Al Ras Al Rigga Baniyas Square Burj Khalifa / Dubai Mall BurJuman (Green Line) BurJuman (Red Line) Business Bay Centrepoint City Centre Deira Creek Danube Discovery Gardens DMCC Dubai Airport Free Zone Dubai Health Care City Dubai Internet City Dubai Investment Park Emirates Emirates Towers Energy Equiti Etisalat by E& Expo 2020 Financial Centre GGICO Gold Souq Ibn Battuta Jabal Ali Jumeirah Golf Estates Mall of the Emirates Mashreq Max Onpassive Oud Metha Salah Al Din Sharaf DG Sobha Realty Stadium The Gardens UAE Exchange Union (Green Line ) Union (Red Line) World Trade Centre

Opening hours

• Open right now
• Open 24 hours
• At the specified time

Tourist service

• East Coast tours
• Corporate tours

Additional tourist services

• Visa Sponsorship
• Air ticket reservations

Service Language

• Dubai Tourism
• Dubai Hotels
• Dubai Bed and Breakfast
• Dubai Vacation Rentals
• Flights to Dubai
• Dubai Restaurants
• Things to Do in Dubai
• Dubai Travel Forum
• Dubai Photos
• All Dubai Hotels
• Dubai Hotel Deals
• Last Minute Hotels in Dubai
• Things to Do
• Restaurants
• Vacation Rentals
• Travel Stories
• Rental Cars
• Add a Place
• Travel Forum
• Travelers' Choice
• Help Center

Dubai Visa through Indigo airlines partner - Dubai Forum

• Middle East    
• United Arab Emirates    
• Emirate of Dubai    
• Dubai    

Dubai Visa through Indigo airlines partner

• United States Forums
• Europe Forums
• Canada Forums
• Asia Forums
• Central America Forums
• Africa Forums
• Caribbean Forums
• Mexico Forums
• South Pacific Forums
• South America Forums
• Middle East Forums
• Honeymoons and Romance
• Business Travel
• Train Travel
• Traveling With Disabilities
• Tripadvisor Support
• Solo Travel
• Bargain Travel
• Timeshares / Vacation Rentals
• Emirate of Dubai forums
• Dubai forum

Also, they have quoted a price of Rs. 5000 for 30-day tourist visa, which is actually the same as the cost of visa mentioned on VFS website, so it makes me little skeptical about how they make money.

I do not see a problem. INR 5000 / USD 80 for a visit visa is a good price, about same as Emirates or other agencies.

<<makes me little skeptical about how they make money>> Again, seems to be a fair price, just google a bit for yourself and you will see.

Thanks for the quick reply.

Deall audia423,

Please confirm have u used the service as you u have mentioned your parents are travelling in the month of January.

I am going to travel this month end.

can we trust?? are their any company's terms and conditions apart from UAE gov policies?

please advice

Sorry for the late reply. Yes, my parents did use IVA World Visa for their UAE Visa. Overall, we were happy with the service they provided. We sent them scanned documents first to confirm if they looked ok, and then transferred the visa fees to them. I had to call them for follow-up a couple of times, but the whole process was done within 7-8 days.

Audia423 - Thanks for your reply. I will go ahead with the agency.

Vasu8 - you right.

This post was determined to be inappropriate by the Tripadvisor community and has been removed.

This topic has been closed to new posts due to inactivity.

• Honey Bee Afternoon Tea 4:46 pm
• Aura Skypool quick question 12:11 pm
• Qs on Le Méridien Dubai Hotel & Conference Centre (Near DXB) 10:32 am
• Choosing the right area 8:21 am
• Self guided Old Town and Spice Souk today
• Visit recommendations yesterday
• Food Tours yesterday
• Airport Situation yesterday
• Ritz Carlton Club Lounge, is it worth an extra £600 Apr 20, 2024
• September visit Apr 20, 2024
• Family apartment and low floor Apr 20, 2024
• Situation in Dubai Apr 20, 2024
• OK to Board Requirement for Indian Citizens Flying to Dubai Apr 20, 2024
• 🔝: Dubai Hotel 🏨 Deals 🤑 thread (and some ✈️) Apr 20, 2024
• What is the best area to stay in Dubai besides the Burj? 3 replies
• where to stay in Dubai 13 replies
• female dress code in Dubai 16 replies
• All Inclusive Hotels 25 replies
• Price of food in Dubai 7 replies
• Dubai nightlife for gay male tourists 10 replies
• Where is "The Walk" 5 replies
• Cyclone Night Club 6 replies
• How to bag a free upgrade with Emirates?!? 14 replies
• All inclusive in Dubai 4 replies

Dubai Hotels and Places to Stay

• Which area/location to stay in Dubai?
• Closest hotel to each Metro station on the Red Line?
• Entertainer question? Read here first
• Expo City Dubai - now open - permanent city on site of the Expo
• Museum of the Future - iconic futuristic attraction
• Ain Dubai (Dubai Eye) - https://www.aindubai.com/en/
• Seaworld, Abu Dhabi
• Visa to enter Dubai and UAE - Official Requirements https://government.ae/en
• Lounges at Dubai Airport
• Global Village - Must See Dubai Attraction from Oct-April
• Dubai Miracle Garden (Nov to May - website for dates) Spectacular Flower Garden
• Al Seef culture & heritage destination, place to shop, dine and stay - www.alseef.ae
• Dubai Frame - http://www.dubaiframe.ae
• Theme Parks in Dubai and Abu Dhabi
• How to do a 'visa run' via Hatta, as of Aug 22
• Zip Lines in UAE - Two available - Dubai Marina & Ras Al Khaimah
• Louvre Abu Dhabi - iconic museum glimpses into world history & its major religions
• What is the weather like
• Things for Kids to do in Dubai
• Dubai Safari Park - http://www.dubaisafari.ae/en
• Restaurant options including those with fountain views
• Can I travel to Dubai with medication
• Guide to Ramadhan
• Access to Burj Al Arab hotel
• Friday Brunch venues
• Entertainer book
• The Dubai Metro Explained
• Dubai Tram Explained
• Desert safaris
• Water Parks
• Abu Dhabi Day Trip
• Cruises from Dubai
• Frequently asked questions
• Itinerary ideas for short stopovers in Dubai
• How to get around in Dubai

• International
• Today’s Paper
• Premium Stories
• Express Shorts
• Health & Wellness
• Board Exam Results

Travellers without full name on Indian passports barred from flying to UAE

Passengers traveling to the uae on residential or employment visas are, however, exempted from the rule..

Indians travelling to the UAE are required to have their full names on their passport to be allowed entry to the Gulf nation, as per new rules that came into effect on Monday. This means that both first and last names need to be clearly declared.

A circular sent by IndiGo to travel agents on Monday states, “As per instructions from the UAE Authorities, effective 21st November 2022, passengers with a single name on their passports travelling on tourist, visit or any other type of visa shall not be allowed to travel to/from UAE.”

Passengers travelling to the UAE on residential or employment visas are, however, exempted from the rule. “However, passengers with a single name on passports and in possession of a residence permit or employment visa shall be allowed to travel provided the same name is updated in the “First Name” and “Surname” columns,” the statement by Indigo airlines added.

Another airline service such as Air India Express has also shared this message with travel agents to ensure that Indian passengers planning to travel to the UAE contain both their primary (First Name) and secondary (Surname/Last Name) names on their passports.

The circular issued by Air India Express states, “As per National Advanced Information Centre – UAE … “any passport holder with a single name (word) either in surname or single name will not be accepted by UAE immigration and the passenger will be considered INAD.” Such passengers would then not be issued a visa and in case the visa was issued previously then he will be INAD (inadmissible) by immgiration, it added.

According to a report by Dubai-based Khaleej Times , several Indian citizens without their surnames on passports are being barred from flying out of the country, after multiple airlines implemented the new instructions.

Although the new rules are effective immediately, travel agents are requesting people to wait for further information before applying for a visa, or making any changes to their existing documents.

“We are still awaiting information from the embassy regarding this issue. So currently, we are advising people to wait 48 hours before applying for a visa,” a representative from Rayna Tours and Travels told Khaleej Times . “As we are still waiting for details, we are asking people to wait before they make any changes to their documentation,” he added.

• air india express
• Indian passports
• IndiGo Airline
• United Arab Emirates

K S Eshwarappa, former deputy chief minister of Karnataka, has been expelled from the Bharatiya Janata Party for 6 years. This comes after he announced his decision to contest as an Independent candidate from the Shivamogga Lok Sabha constituency, following his son's denial of a BJP ticket from Haveri.

• Donald Trump Trial Live Updates: Trump tried to 'corrupt' the 2016 election, prosecutor alleges 4 hours ago
• NEET UG 2024 City Intimation Slip Live Updates: NTA city slip soon at neet.ntaonline.in 5 hours ago
• MP Board Result 2024 Live Updates: MPBSE 5th, 8th results tomorrow 5 hours ago
• Lok Sabha Elections Live Updates: Karnataka's rebel leader K S Eshwarappa expelled from BJP for 6 years 7 hours ago

Best of Express

Buzzing Now

Apr 22: Latest News

• 01 Iveco chief Marx quits to become CEO at CNH Industrial
• 02 PBKS vs GT, what caught our eye: Prabhsimran fills in at the start, Harpreet never gets going; Punjab flounder as Ashutosh-Shashank can’t rescue one more time
• 03 SI returning from kin’s funeral dies after his car rams road divider
• 04 Ecuadorians head to polls to toughen fight against gangs behind wave of violence
• 05 Chess Candidates 2024 Live Updates: Gukesh makes history by becoming youngest-ever World Championship contender
• Elections 2024
• Political Pulse
• Entertainment
• Movie Review
• Newsletters
• Gold Rate Today
• Silver Rate Today
• Petrol Rate Today
• Diesel Rate Today
• Web Stories

IndiGo issues travel advisory amid record rainfall in Dubai

Visual Stories

The Economic Times daily newspaper is available online now.

Dubai international airport limits incoming flights as city reels from record rainfall.

Emirates has suspended Dubai onward connection check-ins till midnight April 19 due to weather challenges. IndiGo too issued a travel advisory, while the Indian Embassy in Dubai issued helpline numbers for stranded passengers.

— DXB (@DXB)

— EmiratesSupport (@EmiratesSupport)

— IndiGo6E (@IndiGo6E)

— cgidubai (@cgidubai)

Read More News on

What India’s most powerful investigative agency is about?

India Inc is under-reporting work-related injuries. Why?

A 1 pm mail, two top exits: Is IndiGo heading for a deep restructuring?

Zepto CEO Aadit Palicha doesn’t run the quick-commerce app. Then who does?

How this oil & gas stock found its roar back after years of silence

What makes foreign investors jittery about the Mauritius route suddenly?

Find this comment offensive?

Choose your reason below and click on the Report button. This will alert our moderators to take action

Reason for reporting:

Your Reason has been Reported to the admin.

To post this comment you must

Log In/Connect with:

Fill in your details:

Will be displayed

Will not be displayed

Share this Comment:

Uh-oh this is an exclusive story available for selected readers only..

Worry not. You’re just a step away.

Prime Account Detected!

It seems like you're already an ETPrime member with

Login using your ET Prime credentials to enjoy all member benefits

Log out of your current logged-in account and log in again using your ET Prime credentials to enjoy all member benefits.

To read full story, subscribe to ET Prime

₹34 per week

Billed annually at ₹2499 ₹1749

Super Saver Sale - Flat 30% Off

On ET Prime Membership

Unlock this story and enjoy all members-only benefits.

Offer Exclusively For You

Save up to Rs. 700/-

ON ET PRIME MEMBERSHIP

Get 1 Year Free

With 1 and 2-Year ET prime membership

Get Flat 40% Off

Then ₹ 1749 for 1 year

ET Prime at ₹ 49 for 1 month

Stay Ahead in the New Financial Year

Get flat 20% off on ETPrime

90 Days Prime access worth Rs999 unlocked for you

Exclusive Economic Times Stories, Editorials & Expert opinion across 20+ sectors

Stock analysis. Market Research. Industry Trends on 4000+ Stocks

​Get 1 Year Complimentary Subscription of TOI+ worth Rs.799/-​

Stories you might be interested in

We have updated our terms and conditions and privacy policy Click "Continue" to accept and continue with ET TravelWorld

We use cookies to ensure best experience for you

We use cookies and other tracking technologies to improve your browsing experience on our site, show personalize content and targeted ads, analyze site traffic, and understand where our audience is coming from. You can also read our privacy policy , We use cookies to ensure the best experience for you on our website.

By choosing I accept, or by continuing being on the website, you consent to our use of Cookies and Terms & Conditions .

• Leaders Speak
• Brand Solutions
• International
• IndiGo issues travel advisory amid record rainfall in Dubai

As heavy rain lashes the Gulf nation, the Indian Embassy in Dubai emphasised on Thursday that they are in constant touch with UAE authorities and airlines, facilitating connections between stranded Indian passengers and their families. They further stated that relief measures have been extended in association with Indian community organizations.

• Updated On Apr 19, 2024 at 01:09 PM IST

Slow recovery as Dubai airport, roads still plagued by floods

Some 1,244 flights were cancelled and 41 diverted on Tuesday and Wednesday, after torrential rains flooded the Middle East financial centre including its runways and highways. Traffic congestion remained severe on Thursday, two days after the storms, with at least one major highway completely blocked by water and multiple other junctions and routes also cut off by flooding.

• Published On Apr 19, 2024 at 01:01 PM IST

All Comments

By commenting, you agree to the Prohibited Content Policy

Find this Comment Offensive?

• Foul Language
• Inciting hatred against a certain community
• Out of Context / Spam

Join the community of 2M+ industry professionals

Subscribe to our newsletter to get latest insights & analysis., download ettravelworld app.

• Get Realtime updates
• Save your favourite articles

• Indian Embassy Dubai
• stranded passengers
• connect families
• indigo airlines

Travel Certificate Request

Please provide the Booking Reference and Email Address to retrieve the Travel Certificate.

Terms and Conditions:

• For Travel Certificates older than 18 months, please contact our 24/7 call centre at +911244973838.
• The Travel Certificate Fee is Rs. 300 per passenger per sector. If the Travel Certificate Fee is not paid then you will be automatically redirected to the Bill Desk payment gateway to make the payment.

We have updated our terms and conditions and privacy policy Click "Continue" to accept and continue with ET Infra

We use cookies to ensure best experience for you

We use cookies and other tracking technologies to improve your browsing experience on our site, show personalize content and targeted ads, analyze site traffic, and understand where our audience is coming from. You can also read our privacy policy , We use cookies to ensure the best experience for you on our website.

By choosing I accept, or by continuing being on the website, you consent to our use of Cookies and Terms & Conditions .

• Leaders Speak
• Newsletters
• IndiGo issues travel advisory amid record rainfall in Dubai

As heavy rain lashes the Gulf nation, the Indian Embassy in Dubai on Thursday emphasised that they are in constant touch with the UAE authorities and airlines, and have facilitated connect between stranded Indian passengers and their family here.

• Updated On Apr 20, 2024 at 12:50 AM IST

NEW DELHI: IndiGo airline issued a travel advisory to passengers on Thursday night due to bad weather conditions in Dubai caused by heavy rainfall in the Gulf nation. In a message on X, the airline said, "#6ETravelAdvisory: Flights to/from #Dubai are impacted due to Airport restrictions and operational challenges caused by bad weather. Please keep a track of your flight status at http://bit.ly/2EjJGGT before leaving for the airport". As heavy rain lashes the Gulf nation, the Indian Embassy in Dubai emphasised on Thursday that they are in constant touch with UAE authorities and airlines, facilitating connections between stranded Indian passengers and their families. Advt They further stated that relief measures have been extended in association with Indian community organizations. "We are in touch with UAE authorities and the airlines to facilitate stranded passengers . -Regular updates from airlines are being conveyed to travelers. - Relief measures have been extended in association with Indian community organizations," the Indian embassy in Dubai said in a post shared on X. Moreover, the embassy stressed in their post that the helpline numbers will remain active until the situation normalizes. They further assured to remain committed to serving the Indian community currently living in or traveling to Dubai and the Northern Emirates. "We have facilitated connect between stranded passengers and their family in India. - Helpline numbers will continue until normalcy returns. We remain committed to serving the Indian community living in or travelling to Dubai and the Northern Emirates," the post read. Authorities in the United Arab Emirates have urged residents to stay at home after large parts of the region were lashed by torrential rain, hail, and thunderstorms on Tuesday.

• Published On Apr 20, 2024 at 12:49 AM IST

All Comments

By commenting, you agree to the Prohibited Content Policy

Find this Comment Offensive?

• Foul Language
• Inciting hatred against a certain community
• Out of Context / Spam

Join the community of 2M+ industry professionals

Subscribe to our newsletter to get latest insights & analysis., get updates on your preferred social platform, follow us for the latest news, insider access to events and more..

• Indian Embassy Dubai
• stranded passengers
• connect families

Emirates’ Chief on Dubai Flash Flood: ‘Our Response Was Far From Perfect’

Peden Doma Bhutia , Skift

April 20th, 2024 at 8:24 AM EDT

The Emirates President's honest assessment of the situation after Tuesday's record rainfall in Dubai indicates that the airline is determined to be better prepared for similar events in the future.

Peden Doma Bhutia

Dubai’s flagship carrier Emirates has had to cancel nearly 400 flights and delay many more in the 3 days following Tuesday’s thunderstorm, Emirates President Tim Clark wrote in an open letter to customers on Saturday.

Extending an apology to all affected, Clark wrote, “We know our response has been far from perfect. We acknowledge and understand the frustration of our customers due to the congestion, lack of information, and confusion in the terminals. We acknowledge that the long queues and wait times have been unacceptable.”

Emirates is suspending check-in for all customers in our network with onward connections through Dubai until 23:59hrs GMT, 19 April (03:59hrs Dubai time, 20 April). Customers with connections in Dubai will only be accepted at their point of origin if their flight departs after… pic.twitter.com/1FyKTWmaar — Emirates Support (@EmiratesSupport) April 19, 2024

He assured travelers that the airline is committed to learning from this experience to “make things right and improve future processes.”

The UAE experienced its heaviest rainfall in 75 years on Tuesday, halting operations across the country. In Dubai, over 1,200 flights were canceled and 40 were diverted.

The adverse weather conditions significantly impacted operations at Emirates.

“To free up resources and capacity to manage impacted customers as a priority, we had to suspend check-in for passengers departing Dubai, implement an embargo on ticket sales, and temporarily halt connecting passenger traffic from points across our network coming into Dubai,” Clark wrote.

Flight Schedules Restored

As of Saturday morning, while regular flight schedules have been restored, the Emirates chief said the airline would take a few more days to clear the backlog of rebooked passengers and bags.

Clark acknowledged the difficulties faced by customers, pilots, cabin crew, and airport employees in reaching the airport due to flooded roads and logistical challenges.

As a result, staffing shortages and difficulties in transporting essential supplies such as meals and flight amenities hindered operations.

The recent storms in Dubai disrupted normal operations and we sincerely apologise to customers who are still waiting for their bags. Customers who had travelled to Dubai as their final destination but were unable to retrieve their bags on arrival, may now collect their bags from… pic.twitter.com/CF9z8iwc0a — Emirates Support (@EmiratesSupport) April 20, 2024

Talking about the present situation, Clark wrote, “Passengers previously stranded in the airport transit area have been rebooked and are enroute to their destinations. We have put together a taskforce to sort, reconcile, and deliver some 30,000 pieces of left-behind baggage to their owners.”

 On Friday, Paul Griffiths, CEO of Dubai International Airport said the hub is “100% operational.”

Indian Advisory on Travel to Dubai

The Indian embassy in the UAE on Friday has advised inbound Indian passengers travelling to or transiting through Dubai International Airport to reschedule their travel operations.

“Inbound Indian passengers travelling to or transiting through Dubai International Airport are advised to reschedule non-essential travel till operations normalise,” the advisory read.

Dubai International Airport has temporarily restricted the number of inbound flights following the flash floods.

“In adherence to the instructions issued by Dubai Airport Authority, we have adjusted our flight operations to and from Dubai to continue with the maximum permissible reduced capacity of 50% of our schedule,” an Air India Express spokesperson said in a statement.

Air India in a statement informed about the cancellation of its flights to and from Dubai due to continued operational disruptions at Dubai Airport. “Customers booked on our flights with valid tickets for travel till 21st April 2024 will be offered a one-time waiver on rescheduling and full refunds for cancellation,” an Air India spokesperson said.

IndiGo too has cancelled some of its flights to Dubai.

Middle East Travel Roundup

Get the latest news from the Middle East in one easy-to-digest newsletter.

Have a confidential tip for Skift? Get in touch

Tags: asia monthly , aviation news , dubai , emirates air , middle east , Middle East airlines , uae , weather

Photo credit: Emirates President Tim Clark wrote an open letter to customers on Saturday. Ajay Awtaney

IndiGo Dubai Office

IndiGo is an Indian budget airline company headquartered at Gurgaon, India. It operates to a total of 1500 flights daily including 71 domestic and 24 international destinations in 18 countries across Asia including United Arab Emirates (UAE).

Contact IndiGo Express

IndiGo offers scheduled flights between Dubai and Mumbai / Delhi.

Queries handled by IndiGo Dubai Office including:

• Flight Ticket Booking
• Flight Ticket Cancellation
• Flight Ticket Rescheduling
• Web / Online Check-in
• Airport Counter Check-in
• Self Service Kiosk Check-in
• Unaccompanied Minor
• Baggage Allowance
• Duty Free Allowance
• Flight Information
• Airport Lounges
• Visa Information
• In-Flight Meals
• Missing Luggage
• Immigration Services
• In-Flight Wifi
• Airport Wifi
• In-Flight Entertainment
• Airport Facilities
• Delayed Flights
• IndiGo Codeshare
• IndiGo Duty Free
• Promotional Fares
• Animals and Pets
• IndiGo Lounges
• Concierge Services
• Airport Transfers
• Sports Equipment
• Airport Transportation
• Seats Enquiries and Selection
• IndiGo Mobile App
• Visa on Arrival
• Transit Information
• In-Flight Duty Free
• Receipts and Refunds
• Trip Insurance
• Cargo Services
• Excess Baggage

If you're unable to find the answer from local agent, please contact IndiGo Customer Support in India as stated below.

Before boarding to IndiGo, you may want to check the information for:

• Election 2024
• Entertainment
• Newsletters
• Photography
• Personal Finance
• AP Investigations
• AP Buyline Personal Finance
• AP Buyline Shopping
• Press Releases
• Israel-Hamas War
• Russia-Ukraine War
• Global elections
• Asia Pacific
• Latin America
• Middle East
• Election Results
• Delegate Tracker
• AP & Elections
• Auto Racing
• 2024 Paris Olympic Games
• Movie reviews
• Book reviews
• Personal finance
• Financial Markets
• Business Highlights
• Financial wellness
• Artificial Intelligence
• Social Media

United Arab Emirates struggles to recover after heaviest recorded rainfall ever hits desert nation

The United Arab Emirates is struggled to recover from the heaviest recorded rainfall ever to hit the desert nation, as its main airport worked to restore normal operations even as floodwater still covered portions of major highways and roads. (AP video/Malak Harb)

A man walks along a road barrier among floodwater caused by heavy rain on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

• Copy Link copied

A man carries luggage through floodwater caused by heavy rain while waiting for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

An abandoned vehicle stands in floodwater caused by heavy rain with the Burj Khalifa, the world’s tallest building, seen on the background, in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

People wait for transportation amidst floodwater caused by heavy rain on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man carries a child through floodwater caused by heavy rain while waiting for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Vehicles drive through standing floodwater caused by heavy rain on an onramp to Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Vehicles drive through standing floodwater caused by heavy rain on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

People wait for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

People walk through floodwater caused by heavy rain while waiting for transportation on Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Abandoned vehicles stand in floodwater caused by heavy rain along Sheikh Zayed Road highway in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

An abandoned vehicle stands in floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A flooded street by heavy rain is seen, with the Burj Khalifa, the world’s tallest building, on the background, in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man walks through standing floodwater caused by heavy rain with the Burj Khalifa, the world’s tallest building, seen in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man walks through standing floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A group of people work to recover an abandoned vehicle taken by floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

Vehicles drive through standing floodwater caused by heavy rain in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded, a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Christopher Pike)

A man walks through floodwater in the Mudon neighborhood in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded — a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Jon Gambrell)

Civil defense officials bring water on a raft to a family in the Mudon neighborhood in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded — a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Jon Gambrell)

Dubai civil defense officials drive through floodwater in the Mudon neighborhood in Dubai, United Arab Emirates, Thursday, April 18, 2024. The United Arab Emirates attempted to dry out Thursday from the heaviest rain the desert nation has ever recorded — a deluge that flooded out Dubai International Airport and disrupted flights through the world’s busiest airfield for international travel. (AP Photo/Jon Gambrell)

DUBAI, United Arab Emirates (AP) — The United Arab Emirates tried to wring itself out Thursday after the heaviest recorded rainfall ever to hit the desert nation , with its main airport allowing more flights even as floodwater still covered portions of major highways and communities.

Dubai International Airport, the world’s busiest for international travel , allowed global carriers on Thursday morning to again fly into Terminal 1 at the airfield. And long-haul carrier Emirates, crucial to East-West travel, began allowing local passengers to arrive at Terminal 3, their base of operations.

However, Dubai Airports CEO Paul Griffiths said in an interview with The Associated Press that the airfield needed at least another 24 hours to resume operations close to its usual schedule. Meanwhile, one desert community in Dubai saw floodwaters continue to rise Thursday to as much as 1 meter (3 feet) as civil defense officials struggled to pump out the water.

“We were looking at the radar thinking, ‘Goodness, if this hits, then it’s going to be cataclysmic,’” Griffiths said of the storm. “And indeed it was.”

The airport ended up needing 22 tankers with vacuum pumps to get water off its grounds. Griffiths acknowledged that taxiways flooded during the rains, though the airport’s runways remained free of water to safely operate. Online videos of a FlyDubai flight landing with its reverse thrust spraying out water caught the world’s attention.

“It looks dramatic, but it actually isn’t that dramatic,” Griffiths said.

Emirates, whose operations had been struggling since the storm Tuesday, had stopped travelers flying out of the UAE from checking into their flights as they tried to move out connecting passengers. Pilots and flight crews also had a hard time reaching the airport given the water on roadways.

But on Thursday, Emirates lifted that order to allow customers into the airport. That saw some 2,000 people come into Terminal 3, again sparking long lines, Griffiths said.

Others who arrived at the airport described hourslong waits to get their baggage, with some just giving up to head home or to whatever hotel would have them.

Two men walk through floodwater in Dubai, United Arab Emirates, Wednesday, April 17, 2024. (AP Photo/Jon Gambrell)

The UAE, a hereditarily ruled, autocratic nation on the Arabian Peninsula, typically sees little rainfall in its arid desert climate. However, a massive storm forecasters had been warning about for days blew through the country’s seven sheikhdoms.

By the end of Tuesday, more than 142 millimeters (5.59 inches) of rainfall had soaked Dubai over 24 hours. An average year sees 94.7 millimeters (3.73 inches) of rain at Dubai International Airport. Other areas of the country saw even more precipitation.

Meanwhile, intense floods also have struck neighboring Oman in recent days. Authorities on Thursday raised the death toll from those storms to at least 21 killed.

The UAE’s drainage systems quickly became overwhelmed Tuesday, flooding out neighborhoods, business districts and even portions of the 12-lane Sheikh Zayed Road highway running through Dubai.

The state-run WAM news agency called the rain “a historic weather event” that surpassed “anything documented since the start of data collection in 1949.”

In a message to the nation late Wednesday, Emirati leader Sheikh Mohammed bin Zayed Al Nahyan, the ruler of Abu Dhabi, said authorities would “quickly work on studying the condition of infrastructure throughout the UAE and to limit the damage caused.”

On Thursday, people waded through oil-slicked floodwater to reach cars earlier abandoned, checking to see if their engines still ran. Tanker trucks with vacuums began reaching some areas outside of Dubai’s downtown core for the first time as well. Schools remain closed until next week.

Vehicles sit abandoned in floodwater covering a major road in Dubai, United Arab Emirates, April 17, 2024. (AP Photo/Jon Gambrell)

Authorities have offered no overall damage or injury information from the floods, which killed at least one person.

However, at least one community saw the effects of the rainfall only get worse Thursday. Mudon, a development by the state-owned Dubai Properties, saw flooding in one neighborhood reach as much as 1 meter. Civil defense workers tried to pump the water out, but it was a struggle as people waded through the floodwater.

Residents of Mudon, who spoke to the AP on condition of anonymity given the UAE’s strict laws governing speech, described putting together the equivalent of nearly $2,000 to get a tanker to the community Wednesday. They alleged the developers did nothing to help prior to that, even as they called and emailed. They also said a nearby sewage processing facility failed, bringing more water into their homes.

“A lot of people were in denial of how bad it was,” one homeowner said as civil defense officials waded through the water, bringing bottled water on a raft.

Dubai Holding, a state-owned company that has Dubai Properties as an arm, did not respond to questions. It’s part of a wider nexus that U.S. diplomats have called “Dubai Inc.” — all properties overseen by the city-state’s ruling family.

The flooding sparked speculation that the UAE’s aggressive campaign of cloud seeding — flying small planes through clouds dispersing chemicals aimed at getting rain to fall — may have contributed to the deluge. But experts said the storm systems that produced the rain were forecast well in advance and that cloud seeding alone would not have caused such flooding.

Scientists also say climate change is responsible for more intense and more frequent extreme storms, droughts, floods and wildfires around the world. Dubai hosted the United Nations’ COP28 climate talks just last year.

Abu Dhabi’s state-linked newspaper The National in an editorial Thursday described the heavy rains as a warning to countries in the wider Persian Gulf region to “climate-proof their futures.”

“The scale of this task is more daunting than it appears even at first glance, because such changes involve changing the urban environment of a region that for as long as it has been inhabited, has experienced little but heat and sand,” the newspaper said.