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Reviews 1.6.

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My cancelled flight on 2022 is still not refunded. Been emailing numerous times also calling the customer service but not getting back anything. They are unreachable at some point.

Date of experience : January 27, 2023

Reply from Sky-Tours

Dear Roxann， We have verified that you have been sending emails to the system email [email protected] before but did not send the correct email to the customer service department [email protected], so we are sorry that we did not reply to your message in time. However, we have already transferred and refunded your money through Paypal on February 12th. If there is anything else we can help you with, please feel free to contact us. Colette

SKYTOURS IS SCAMMING ME

SKYTOURS IS SCAMMING ME I have bought a ticket.I have not received my itinerary or confirmation from the airline.I checked with the airline I’m not booked with them.What kind of service is this? Are you scamming me?need my money back to buy another ticket or give me my confirmation from airline please.

Date of experience : November 21, 2023

Dear Client, After checking with your order ST231122WYDHX, we found it was issued successfully and have sent you the itinerary twice under your requirement. Could you please check the emails sent from [email protected] and [email protected]? If you have any other questions, just feel free to reply the email from [email protected]. We will always be there to help. Thank you for your understanding! Best Regards, -- ------------------------- Your Customer Service Team

Absolutely the worst booking experience…

Absolutely the worst booking experience ever. Paid extra for online check-in… and it doesn’t work. I have received no e-mail with iterenary. Terrible user interface. Terrible customer experience. Never booking with them again. Update: Had to manully check in both ways. Not what I paid for.

Date of experience : October 25, 2023

Dear Client, We sincerely apologize for the inconvenience you've faced during your booking experience. We regret that the online check-in feature did not meet your expectations, and we apologize for the lack of communication regarding your itinerary. Your feedback is crucial to us, and we are actively addressing the issues you've raised to improve our user interface and overall customer experience. If you wish to cancel the online check-in service, please provide your order number to us via email at [email protected]. Our team will then proceed with the necessary arrangements. We appreciate your understanding and thank you for bringing these concerns to our attention. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. Best regards, Customer Service Team

Auténtica estafa

Auténtica estafa, te comienzan dando un buen precio barato...haces todo el proceso y a los dos días tras hacer la reserva te comentan que no se ha podido ejecutar, con el engorro de si te han cobrado o no, si te devuelven etc. (También lamentable skyscanner por trabajar con empresas así) Respuesta a sky-tours: So, 2 days long to check if that fare was sold out?. I don't buy it, sorry! The offer you sent was in a different timetable that I can't assume, so, instead of those fake apologies, do a better job.

Date of experience : April 26, 2022

Dear Customer, Greetings from Sky-tours.com We regret the inconvenience caused to you. Please note that the promotional fares are offered for very limited number of seats and are accessible globally , when you checked the price it was available however before you could finish the purchase the seats were sold out. We have sent you alternate flights with same fare, if you are interested please reply us back on the support email. Regards Exclusive Care Team

My husband's tickets got partially…

My husband's tickets got partially cancelled without any email notifications. Only found this out by speaking with ANA for my daughter's and my tickets and inquiring more about his tickets. So now he'll be stuck in vietnam instead of flying home to Vancouver with us. We're supposed to have 11+ hours transfer in San Francisco together, and now it'll only be me and my daughter there. Please avoid this agency at all costs. We can't contact them through emails, chats, calls to ask for more info nor refunds.

Date of experience : February 18, 2023

Dear Nina, Thank you for choosing Sky-tours.com We request you to kindly write us your concern in details at https://support.sky-tours.com Please use the same email ID as the one in file and also mention the booking number so that we can check the details and find a solution with the airlines. Regards Exclusive Care Team

Their Customer Service Works

I booked an international roundtrip flights and got a message that the eTicket will be available within 24 hours. I messaged their customer support after the said time frame and got a message that the airline can't confirm the booking. I was just frantic about the bad reviews but still gave it time. They actually replied within minutes via email in my spam box. Given that the "cheap" tickets were not reserved, I still appreciate that somebody followed up.

Date of experience : February 10, 2023

Paid for checked-baggage and SkyTour kept the money and had to pay checked baggage at airline counter

We purchased our tickets on SkyTour including checked-baggage for our round way trip. At the airport counter the airline (Air Europe) told us checked-baggage was not included so we had to pay it (USD$150 + taxes). We try to connect with Sky Tours on their web, bot and telephone and has not been possible.

Date of experience : May 04, 2023

Dear Mr. Pablo, Thank you for choosing Sky-tours, We apologize for the inconvenience caused to you, as we are able to check your order details and could not see baggage inclusions , we have also checked the booking page history and found that it was clearly mentioned that checked in bag is not included with the price. The same has already been advised to you by our support team. In case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

5 Stars! After we found unfortionate mistake in our reservations date we got very worried, but shortly after sending a request in site- we got a nice mail back from customer support - they will take care and wil try to find a solution. At the same day the ticket was reschedual to the reqested dates. Thanks alot to Anush and the support team, we higly appreciate the policy and service!

Date of experience : June 18, 2022

Ordered tickets from Finn.no

Ordered tickets from Finn.no. Booking got canceled, happy I check it a few day before flying out. Was flying from Sola SVG - Copenhagen Denmark. I purchased the ticket almost 2 weeks in advance. After 1 week. No answer from ticket nor agent. Completely useless info on their site. No numbers active. Do NOT order from here! Stay away! Rather pay more for a ticket that actually works.

Date of experience : April 17, 2023

Dear Jonathan, Thank you for using Sky-tours.com We have checked the details and found that you booked a reservation on 20th April for travel on 28th April, it was a combination of 2 different airlines and one of the airline could not issue your tickets hence the order was canceled the same day and funds were not charged. An email was sent to the email ID in file , in case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

Made an airline ticket purchase - very fishy

Made an airline ticket purchase - we were directed from Kayak. Only got a funky confirmation, no airline info Review follow-up: Today, 5 days after the purchase and having filed a clarification with my credit card, the company responded with a valid PNR and airline info. I had requested a refund from Sky tours a couple of hours after the purchase and had not heard from the company until today. I had already made another ticket purchase due to the uncertainty and feeling that I had been scammed.

Date of experience : June 19, 2023

Dear Customer, We are unable to retrieve any details with the information provided by you. We requested additional information however could not find anything with the additional information provided as well. We have flagged the review at the moment, in case you need any further assistance please feel free to write us at https://support.sky-tours.com Regards Exclusive Care Team

No communication, avoid

Similar to other users, I booked some last minute travel through SkyTours (booked on Feb 7, 2023 for travel on Feb 9, 2023). It is now less than 24 hours to takeoff, and I have not received any confirmation from SkyTours on whether I am booked or not. I cannot check-in to my flight, and have had zero luck on them getting back to me, after multiple attempts at calling and sending an email request. Not sure if I should make alternate travel arrangements... avoid them.

Date of experience : February 07, 2023

Dear Kara, Thank you for choosing Sky-tours.com We have checked the details and found that your reservation could not be confirmed as booked, our experts have sent you email correspondence regarding the same. We request you to kindly check you email and respond to them or contact us at https://support.sky-tours.com Regards Exclusive Care Team

No Reimbursement After Canceled Flight

One of the flights on my trips was canceled and 8 months later I have not been reimbursed. They have insisted they cannot send a check, that my banking numbers aren't correct and that I cannot speak to them by phone. I have emailed 6 separate individuals that I worked with through my booking and travel process and still have not been reimbursed.

Date of experience : August 28, 2023

Scam Website

I booked a ticket from Amsterdam to Mexico City more than two days ago. My flight is tomorrow, and I still have received no confirmation from sky tours. I have called, submitted an email ticket and tried chat with zero response from customer service. Now I will have to book another ticket and waste hundreds of dollars. Please never book with this company.

Date of experience : March 17, 2023

Dear Porter, Thank you for choosing Sky-tours.com We have checked the details and found that your reservation could not be confirmed by the airlines and order was canceled without any charge . An email was also sent to you stating the same, in case you need any further assistance, please write us at https://support.sky-tours.com Regards Exclusive Care Team

It seems that leaving a negative review…

It seems that leaving a negative review gets a quicker response than writing to support. I have a voucher that expires in 2 days - It now states invalid. I have $2k left from my 2020 REFUND which I now cannot use at all. Aside from this issue, each time in the past I've attempted to use the voucher, the flight is always 'NO longer available' or Im advised after the fact, that the price has gone up. I need this rectified. Its been 2 years of my life dealing with your company - I wish to GOD I could get that time back. UPDATE: Skytours has reinstated my credit - Thank you Skytours.

Date of experience : December 01, 2022

Dear Customer, Thank you for writing us! We will assign your request to an expert and someone will contact you soon. Regards Exclusive Care Team

Ticket could never be confirmed

Sky-Tours could never book the flights, which I originally purchased even after asking additional payment to confirm my reservation. I need some evidence right away that Sky-Tours has already refunded my money for my reservation # 7403411. Because 10 working days or even longer to reflect it back on my bank account sounds too long, I cannot believe any more after checking such bad reviews on Sky-Tours, which I agree. Please send me any evidence of your paying back to my account as soon as possible! Update: I could get the full amount refunded already. Thank you. One more star added. It would be better for Sky-Tours to clearly explain the procedure at the beginning and also when you ask the additional payment. Everyone would expect that the ticket could be confirmed quickly at the original price. We all do not want to chase you to get responses.

Date of experience : May 27, 2023

Dear Shinobu, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note that the airlines could not confirm your reservation . We have marked your order as canceled and funds shall be released to its original form of payment. In case you need the cancellation receipt of the transaction, please write to our account team at https://support.sky-tours.com and they shall share the details in personal with you. Thank you Exclusive Care Team

Worst service ever......

I would prefer to give no stars if that was an option. Terrible customer service. I booked a flight, was sent confirmation and when (just prior to flying) I checked itinerary, my booking had been cancelled. NO email, NO notification. Tried to call...NO POSSIBILITY to take to anyone. Tried to talk to the chat option online and person/robot left conversation with a simple 'Sorry for the inconvenience' ...Oh and we'll refund but may take up to two weeks. Absolutely DISGRACEFUL.

Date of experience : April 13, 2023

Dear Marie Mackay, Thank you for choosing Sky-tours.com Please note you were trying to book an ultra low cost carrier for International trip, these are smaller planes in comparison with the major carriers, hence they have limited number of seats. Your reservation could not be confirmed by the airlines as a result we canceled the order and no funds were charged. Any soft hold amount by your bank should be updated in its original form of payment. Some banks takes upto 2 weeks to update their record but you can speak to your bank to speed up the process. In case you need any further assistance please write us at https://support.sky-tours.com Regards Exclusive Care Team

This is a scam website

This is a scam website. They booked our flight and charged us (sent us confirmation and itinerary even) but then at some point canceled our booking without notifying us. In response, an email was not sent notifying me of the canceled reservation. A charge was made to the card and email with confirmation sent after booking. We had to book a last minute flight home on the day of travel because Sky Tours failed to communicate.

Date of experience : April 01, 2023

Dear Elizabeth, We regret the inconvenience caused to you We have checked the details and found that your reservation was never confirmed by the airlines and the funds were never charged. When the order was marked as canceled, an email notification was sent to your email. In case you need any further assistance , please write us at https://support.sky-tours.com Regards Exclusive Care Team

I booked my tickets over 30 hours ago…

I booked my tickets over 30 hours ago and I still have not received any confirmation and my credit card has been charged. I have tried contacting customer support but did not receive any response. When I try to cancel my reservation its tells me that my trip locator# is invalid. I just need my money back.

Date of experience : February 04, 2023

Dear Prateek, Thank you for choosing Sky-tours.com Please be informed that your reservation could not be confirmed by the airlines and the order was marked as canceled. The funds were not charged and were released back to its original form of payment, we also see that our support team already responded to your requests. Please write us at https://support.sky-tours.com for any further assistance. Regards Exclusive Care Team

poor customer service

Similar to others, I booked a ticket on Feb 17th and was cancelled with “dynamic airfares” as an excuse. Then they offerred me another ticket but more pricey. So I canceled my reservation and want my money back but it has been more than 10 days and I still have no update about my status. Totally disapointed, never use this service again. Update: just received an email and they said they have fully refund mine but take more time to show up. At least I know my current status.

Date of experience : March 03, 2023

Dear Customer, Thank you for choosing Sky-tours.com We regret the inconvenience caused to you, please note the funds are not charged until the tickets are issued however the bank approves the amount and creates a soft hold on the authorized amount. The moment the order was canceled , we notified the banking system to release the funds and the same shall be updated in the original form of payment. Some banks takes 7-10 business days to update their records. In case you need any further assistance, please feel free to write us at https://support.sky-tours.com Regards Exclusive Care Team

I need to say that Fabiola is an…

I need to say that Fabiola is an excellent and professional customer care. She helped me since more than 2 years to help with my flights during the pandemic and I just received my voucher from her to book a brand new flight for France. She definitely deserve a reward from Sky tours and I will continue to work with Sky tours in the future. Much appreciated Fabiola. Kindest Regards, Eric

Date of experience : April 05, 2022