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Travel id – one login, lots of options.

With just one login you can benefit from all the offers at Austrian Airlines, Brussels Airlines, Lufthansa, and SWISS.

Travel ID will make traveling even more convenient for you. Register today for new Travel ID and benefit from the many advantages when booking, at check-in, and during your trip.

All benefits at a glance

• Your personal details will be saved in your new Travel ID, so you don’t have to enter them again when you book flights in future.
• Your personal Travel ID offers you the option of logging in to all the Lufthansa Group airlines and your Miles & More profile.
• With Travel ID we can send you personalized offers and information in future.
• Let us know your preferences and we’ll make a note of them for your next flights.
• In the event of flight disruptions we’ll let you know as soon as possible.

In Ihrer Region stehen relevante Angebote für Sie zur Auswahl. Leider liegen diese teilweise auf Englisch und nicht in Ihrer ausgewählten Sprache vor. Weitere Funktionen und Informationen können Sie selbstverständlich in Ihrer gewohnten Sprache nutzen.

book a flight & travel

Swiss international air lines ltd..

• 4.3 • 2.9K Ratings

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Description.

Book flights, reserve seats and access your digital boarding passes. With the SWISS app, your mobile travel companion for journeys with the Lufthansa Group network airlines, you can do all this and more. Push notifications will inform you of your flight’s status in real time, so you are kept up to date throughout your journey. With the SWISS app you are always well informed, from booking your flight to the arrival of your baggage at your destination so you can rest assured that your journey will run smoothly. Your personal data and personalized services can all be conveniently managed on your smartphone. In short, the SWISS app ensures you are well informed about all aspects of your flight. The main features of the SWISS app: Before your flight • Book your flight, reserve your seat and add your baggage: All this can be done conveniently in the app. You can also book a rental car or reserve or change your seat on the plane if you need to. With the app, you also have the option to add additional baggage. • Online check-in: Use the SWISS app to check in with ease for all flights operated by Lufthansa Group Network Airlines. Your digital flight ticket will be sent directly to your smartphone. Use the app to show your mobile boarding pass at the airport. • Travel ID and SWISS Miles and More: You now have the option of adding several payment methods to your Travel ID account so you can pay seamlessly and easily anytime and anywhere. To log in, use your Travel ID or SWISS Miles & More login credentials. Enter your personal data and personalized services to adapt the SWISS app to your needs. • Real-time information and flight status: In the 24 hours before your flight, your personal travel assistant will inform you of all important updates about your trip. Push notifications will appear on your home screen, so you always know when it’s time to check in or if there have been any gate changes. This way you always have an overview of your flight and the most current information. During the flight • Flight ticket and on-board services: With the SWISS app, you always have your mobile boarding pass and on-board services in your pocket, even during the flight and when you’re offline. This means you receive important flight information when you need it, ensuring that any changes to your flight don’t come as a surprise. After the flight • Track your baggage: Your digital travel companion is also there to lend a helping hand after landing. You can easily track your checked baggage in the SWISS app so you can arrive relaxed at your destination. With the SWISS app, you can enjoy a carefree journey. From booking your flights and rental cars to receiving automatic information and updates on the day of travel, the smartphone app is your handy travel companion. You can also manage your personal data while on the go. Download the SWISS app now and enjoy your flight! Your personal travel assistant is there for you before, during and after your journey. Find out about our flight offers at swiss.com and follow us on Instagram, Facebook, YouTube and X to stay up to date. If you have any questions or require support, please do not hesitate to get in touch. You can contact us at https://www.swiss.com/ch/en/customer-support/faq.

Version 6.414.0

Minor bug fixes and improvements

Ratings and Reviews

2.9K Ratings

Amazing airline

Clean, timely, modern, amazing food offers on all classes. Love its destinations as a connecting in Zurich One request is to consider changing seats within the same class, or offering upgrades after a reservations is made and confirmed. It seems impossible to check other seats if like prices once one is chosen. Also the passport reverification seems to be superfluous and oftentimes frequent travelers are not used to that kind of double check. Why not at the gate itself and have the gate agents remind passengers of it, or even have it available at the business and senator lounges?

An embarrassment to airline mobile apps.

I’ve used several apps from different airlines around the world and this is by far the worst I’ve used. Two of us were traveling together. After several attempts, my friend successfully checked us in via the app. No data regarding that success showed in the app, so we confirmed online via a laptop and saw we were set. An hour later the boarding passes showed up in my app but never did on his. Reviewing my own data I realized very little of my personal data had been saved in the app, including phone number and passport number. I entered the passport number at least 3 times prior to it remaining. For our return trip, he successfully checked us in. We received e-mails showing this, bit the boarding passes never showed up in the app for either of us this time. As a computer programmer I know that none of these functions are rocket-science, so I whole-heartedly think Swiss Air, which has an amazing airplane and outstanding in-flight service, should be ashamed of this app, and could hire a college intern to fix things.

Poor user experience, doesn’t do what you need

This app is disappointing from start to finish. Cumbersome check in process. You have to enter your *G card so many times, it never remembers you. You’re like a stranger to Swiss every time you fly. Whoever thought it was a good idea on your “my bookings” page just to list a bunch of destinations (at least half of them are ZRH or GVA)? Completely unhelpful. You have to go through the check in process twice every time, to get your choice of seat, because the first time your *G status isn’t considered. Your boarding pass then doesn’t come into the app. There’s no true live departure or arrival information. Booking a flight is just a reduced functionality version of the website. Swiss needs to get some designers to do some proper design thinking on the user journey - and look at apps from airlines like Delta, easyJet, BA, etc. that are so far ahead of the Swiss app it’s a joke.

App Privacy

The developer, Swiss International Air Lines Ltd. , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

• Search History

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

• Financial Info
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Simplified Chinese, Spanish

• Developer Website
• App Support
• Privacy Policy

Get all of your passes, tickets, cards, and more in one place.

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Travel id – one login, lots of options.

With Travel ID, you have access to the services of Lufthansa and all the airlines of the Lufthansa Group via a single account – and even to Miles & More.

What is Travel ID?

• Your access to all services
• Free messaging
• Frequently Asked Questions

From booking to check-in and beyond – with Travel ID, you can now travel even more easily. It is your login for all our digital services. You can use it to quickly and easily access your data and enjoy relevant information and personalized services at any time. And that’s with any airline in the Lufthansa Group.

Quick & secure

Book and check in instantly: for this, store your personal data, payment details and important travel documents in your profile. Here they are stored securely and retrievable at any time.

Exclusive promotions

With your Travel ID, enjoy special offers and promotions as well as information tailored to you – exactly when you need it.

Activate Miles & More for your Travel ID and earn miles directly – when you fly, travel and shop. Redeem them for great awards, unique experiences or your next trip.

Your access to all our services

Always well informed: stay logged in and receive the right information at the right time and in the right place.

lufthansa.com

After logging in on our website, you have access to all your bookings and receive helpful information in the Travel Cockpit about your trip. In your profile, you store personal data, preferences and payment information, and save travel documents. This now makes it even quicker to book and check in. In Travel Insights, you can see a summary of all your trips from the last 10 years.

Chat assistant

Lufthansa chat assistant.

Quick, targeted help for your concerns: once you have logged in with your Travel ID, the chat assistant Elisa has all the necessary information. You will receive personalized answers to your questions, can conveniently re-book or request a refund. All without entering any additional data.

Lufthansa app

Stay well informed from booking to arrival: make the best use of the benefits of your Travel ID in the Lufthansa app. Once you have logged in, all of your information is saved and your personal travel assistant will inform you automatically about your upcoming flight. Have your boarding pass issued and receive access to additional personalized services. Also conveniently book your next flight, including the seat, without entering data again.

Internet on board

Enjoy FlyNet® with your Travel ID. Once you have logged in, you will automatically receive up-to-date information about your trip. Also, you can use the free, unlimited messaging for messenger services such as WhatsApp to stay in touch with your loved ones and surf the internet for reasonable prices on board.

Miles & More

If you wish, you can also earn miles with your Travel ID. To do so, activate Miles & More directly during registration or later in your account.

Additional benefits with Miles & More

• Earn miles and Points (Points, Qualifying Points, und HON Circle Points) with 40 airline partners
• Become a frequent flyer and enjoy privileges
• Earn miles for hotel and rental car bookings with many service providers
• Redeem miles for flight awards or other travel awards

Free messaging above the clouds

Travel ID and Miles & More customers can benefit from free, unlimited messaging in the FlyNet® portal on all short-haul and medium-haul flights with aircrafts of the A320 family equipped with wi-fi. Stay in touch with your loved ones above the clouds and relax during your flight.

Simply visit our FlyNet® portal using your mobile device on your next flight, log in using your personal Travel ID and select “Free Messaging”. You’re now ready to enjoy chatting above the clouds.

You don’t have a Travel ID or Miles & More account yet?

FAQs about Travel ID and Miles & More

How do I change the email address I use to log in? How do I add a flight to “My Bookings” in my Travel ID account? What is changing for me as a Miles & More customer? We would be delighted to help you in any way we can. We have compiled these and many other frequently asked questions for you in our FAQs.

Good to know

Lufthansa group airlines.

If you have given your consent to digital communication, you will also receive advertising content from the following companies of the Lufthansa Group:

Deutsche Lufthansa AG, Austrian Airlines AG, Swiss International Air Lines AG, Brussels Airlines SA/NV, Eurowings GmbH and EW Discover GmbH.

Partner companies

If you have given your consent to digital communication, you will also receive advertising content from the following Lufthansa partner companies:

AIG Versicherung, Booking.com, Deutsche Bahn, Europcar, GetYourGuide, Hertz, Worldshop, Park.Aero, Porsche Deutschland GmbH, ShareNow and Sixt.

This might also interest you

Travel Briefing

Practical tips and services for the preparation and for enjoying a care-free trips — from booking through to arrival at the destination.

The Lufthansa app

Receive information about your upcoming flight, have your boarding pass issued and more – all centrally in the app.

Digital services

With our digital services, you can take care of the most important things for your upcoming trip before you even leave home.

Support Center - Login

Please enter your admin username and password

Legal notice

The myIDTravel.com website is operated by:

Lufthansa Industry Solutions BS GmbH, Industry Solutions

Corporate Headquarters: Am Messeplatz 1, 65479 Raunheim, Germany

eMail: [email protected]

internet: www.lufthansa-industry-solutions.com

Managing Director: Jörn Messner

Registration:

   Local Court Darmstadt, HRB 83850,

   VAT ID number: DE212499858.

Lufthansa Industry Solutions BS GmbH as application service provider does not assume any liability or guarantee for the timeliness, accuracy and completeness of the information provided.

This applies also to other websites that may be accessed through hyperlinks.

Lufthansa Industry Solutions BS GmbH assumes no responsibility for the contents of websites that can be accessed through such links.

Information: This contact form is not for end user support of myIDTravel!

If you face any problems with

in myIDTravel, please contact your airline's staff travel department or the operating airline directly.

Regarding login or password problems, please contact your staff travel department. Have a safe trip!

To contact us directly please use the "Contact us" form on the following page: myIDTravel Homepage

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Travel ID - one login, many opportunities

Traveling can be really easy—with your personal Travel ID . Now you can log into all Lufthansa Group channels and with Miles & More using just one email address .

The only ID you need now

From booking to check-in and beyond—make the most of the many benefits and an all-round convenient travel experience. Register now, or complete your existing Miles & More profile with your personal Travel ID.

Register now and get SWISS Saveurs Voucher

Register now for Travel ID, add a booking and receive a SWISS Saveurs Voucher worth CHF 5.– The offer is valid for flights from 01 November 2023 to 31 May 2024.

New login without Miles & More profile

Your new travel id.

With Travel ID you can make the most of lots of benefits and useful services. For example, you’ll receive personalized offers on all Lufthansa Group Airlines booking platforms, or you can keep an eye on your personal details and current updates to your bookings at all times.

What’s more, if you’d like to take advantage of additional, exclusive offers then sign up for Miles & More while you’re registering for Travel ID. This will make your trips smoother and more convenient and at the same time with Miles & More you can also earn valuable air miles.

Travel ID benefits at a glance

One single login.

Your personal Travel ID offers you the option of logging into all Lufthansa Group Airlines and your Miles & More profile.

Personal Details

Store your personal details in your Travel ID - that way you won’t have to enter them again when you make bookings in future.

Individual offers

Tell us about your flight preferences, receive personalized offers and information, and always have an overview of all the self-services available on your flights.

Saved means of payment

Save your preferred payment methods for all Lufthansa Group Airlines and save valuable time when booking your trips.

All flights at a glance

Always have an overview of your upcoming flights. In addition you can view your complete flight history over the last 10 years.

Important travel documents

Simply upload the relevant travel documents and save them for your next trips.

Additional benefits with Miles & More

✓ Earn miles and points with 40 airline partners

✓ Become a frequent flyer and enjoy privileges

✓ Earn miles that can be used for hotel and car rental bookings with lots of suppliers

✓ Redeem miles on flight awards or other travel awards   

Switch with existing Miles & More profile

Your travel id as a miles & more member.

With your Travel ID you can now log in to Miles & More simply using an email address of your choice and a password, as well as with your usual login of service card number and user name. This is both your single login to Lufthansa and to all the other airlines in the Lufthansa Group. With Travel ID you can also make the most of all Miles & More benefits for a smoother and more convenient travel experience.

It’s easy to switch to Travel ID:

• Log in to your Miles & More account as usual.
• You will automatically be asked to add Travel ID to your Miles & More account.
• Set up your preferred email address and password

Once you’ve switched, you can conveniently use all the benefits of Travel ID in the Lufthansa Group channels and Miles & More.

If you can log in already using your email address and password, this means you already have a Travel ID—and you don’t need to switch your profile.

Do you have further questions about Travel ID?

How can I change the email address I use to log in? How can I add a flight to “My bookings” in my Travel ID account? And why are the flights I’ve already booked not showing in “My bookings”? We’re happy to help—we’ve listed these and lots of other common questions for you in our FAQs.

​ To the FAQs

• See frequently asked questions
• To the Privacy Policy
• To the Terms and Conditions of Use

Good to know

Lufthansa group.

Lufthansa Group Airlines and Miles & More GmbH belong to the Lufthansa Group.

Lufthansa Group Airlines

If you have given your consent to receive digital communications, you will also receive promotional content from the following Lufthansa Group companies:

Deutsche Lufthansa AG, Austrian Airlines AG, Swiss International Air Lines AG, Brussels Airlines SA/NV, Eurowings GmbH and EW Discover GmbH.

Partner companies

If you have given your consent to receive digital communications, you will also receive promotional content from the following SWISS partner companies:

CarTrawler, Hotels.com, Naka Mobile, SBB, Starticket, SWISS Holidays, Swisscard, SWISS Shop, myclimate, CHECK-IN all-ways, AXA Partners and AirPortr.

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Flight search.

Discover SWISS AirRail

Seamlessly combine your flight with a ride to your favorable train station.

New flight as of March 28, 2024

Washington (iad) - zurich (zrh).

Unlimited access to Lufthansa Group Airlines and Miles & More.

Lasting Travel Moments

Find the best things to do this spring & earn 5 Miles per Euro with GetYourGuide

Online check-in

Check in for your next flight conveniently at home or the office.

SWISS in the US

Here you can find important info about our tarmac delay plan, customer support and more.

Rental cars

Travel safely and flexibly with a rental car from our partner.

SWISS Choice

Make your journey even more comfortable with our additional services.

Your hotel from hotels.com

Our global hotel partners have the best prices for you.

Popular destinations

Discover europe.

​ Flight Switzerland ​ Flight Italy ​ Flight Greece ​ Flight Germany ​ Flight Spain ​ Flight France ​ Flight Hungary ​ Flight United Kingdom ​ Flight Portugal ​ Flight Poland ​ Flight Serbia ​ Flight Czech Republic ​ Flight Austria ​ Flight Albania ​ Flight Bosnia and Herzegovina ​ Flight Slovenia ​ Flight Romania ​ Flight Croatia ​ Flight Netherlands ​ Flight Denmark

Discover the world

​ Flight India ​ Flight Vietnam ​ Flight Egypt ​ Flight United Arab Emirates ​ Flight Israel ​ Flight China ​ Flight Thailand ​ Flight South Africa ​ Flight Singapore ​ Flight Lebanon ​ Flight Japan ​ Flight Tanzania ​ Flight Morocco ​ Flight Jordan ​ Flight Philippines ​ Flight Australia ​ Flight Sri Lanka ​ Flight Cambodia ​ Flight Maldives ​ Flight Mauritius

Popular cities in Europe

​ Flight Zurich ​ Flight Geneva ​ Flight Florence ​ Flight Athens ​ Flight Rome ​ Flight Venice ​ Flight Budapest ​ Flight Palermo ​ Flight Munich ​ Flight London ​ Flight Milan ​ Flight Nice ​ Flight Naples ​ Flight Barcelona ​ Flight Belgrade ​ Flight Berlin ​ Flight Tirana ​ Flight Vienna ​ Flight Palma de Mallorca ​ Flight Lisbon

City trips worldwide

​ Flight Delhi ​ Flight Mumbai ​ Flight Cairo ​ Flight Tel Aviv ​ Flight Dubai ​ Flight Bangkok ​ Flight Johannesburg ​ Flight Shanghai ​ Flight Singapore ​ Flight Hong Kong ​ Flight Beirut ​ Flight Tokyo ​ Flight Kilimanjaro ​ Flight Marrakech ​ Flight Cape Town ​ Flight Calcutta ​ Flight Hyderabad ​ Flight Amman ​ Flight Manila ​ Flight Hurghada

Fly across Europe from the United States

​ Flight Boston Zurich ​ Flight Los Angeles Zurich ​ Flight New York Geneva ​ Flight Miami Zurich ​ Flight Boston Florence ​ Flight New York Florence ​ Flight New York Athens ​ Flight Boston Athens ​ Flight Boston Geneva ​ Flight Boston Venice ​ Flight Boston Munich ​ Flight San Francisco Florence ​ Flight Boston Palermo ​ Flight Los Angeles Florence ​ Flight New York Rome ​ Flight Miami Athens ​ Flight Boston Naples ​ Flight Boston Rome ​ Flight San Francisco Zurich ​ Flight New York Zurich

Fly worldwide from the United States

​ Flight New York Mumbai ​ Flight New York Delhi ​ Flight Boston Cairo ​ Flight Boston Delhi ​ Flight Boston Mumbai ​ Flight New York Shanghai ​ Flight San Francisco Delhi ​ Flight Boston Shanghai ​ Flight Boston Beirut ​ Flight Boston Hong Kong ​ Flight San Francisco Mumbai ​ Flight Boston Dubai ​ Flight Miami Dubai ​ Flight Miami Mumbai ​ Flight Miami Delhi ​ Flight Miami Cairo ​ Flight Los Angeles Tel Aviv ​ Flight Miami Tel Aviv ​ Flight San Francisco Johannesburg ​ Flight Boston Bangkok

Navigate on SwissID

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Secure login solution, digital identity and electronic signature all rolled into one.

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Digitalise business and dealings with public authorities with swissid.

SwissID is the secure login solution and certified Swiss digital identity for online services that require proof of identity. SwissID Sign – the electronic signature – enables private and business customers alike to conclude legally valid transactions around the clock. SwissID is issued by SwissSign – a trust service provider that is recognised by the Swiss federal government and that has been providing trust services for over 20 years. SwissSign enables customers to simply and securely organise their everyday digital life.

SwissID is the secure Swiss login solution that provides access to over 200 online services.

A verified identity means you can use an electronic signature or open an electronic patient record digitally.

SwissID Sign enables you to digitally sign contracts in a way that is legally valid according to Swiss law.

Patient record

SwissID is the secure way to access your electronic patient record. Some cantons already offer a fully digital identification process for opening a record.

SwissID for business customers

SwissID enables you to digitalise your workflows in the long term. We take care of identifying your customers and advise you on how to integrate SwissID Sign into your processes.

about our signature solutions

• Reference cases

from various industries

Simple, secure access to your electronic patient record with SwissID

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Subscribe to the SwissID newsletter

Would you like to stay in the loop? The SwissID newsletter is where we regularly tell you everything you need to know about interesting offers, new features and other exciting topics.

Financial institutions can now build on their own identification procedure with SwissSign’s electronic signature solution.

Open your epr from the comfort of your own home, webinars: seamlessly integrate electronic signatures into your workflows, app services.

• Cyber insurance
• Debt collection register extract
• Age verification
• Good to know
• Phishing: tips on dealing with suspicious cases
• Identification points
• Regain access
• System status
• Point of contact (DSA)
• Reporting unlawful content (DSA)

SwissID is a service by Swiss Post

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FlyZed.info

Helping airline employees along their zed journey.

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SWISS International Air Lines Ltd., LX (known as "SWISS")

Travelling , flight listing/booking policy and procedures.

• Visas and Passports & API/ESTA

Wetleased flights

Boarding policy standby.

• Check-in & times

Special Service

• Dress code on SWISS & Edelweiss air
• Ticketing & Travel Info

Refund Info

Travelling needs good planning.

Entry regulations of various destinations may still be restrictive and require registration, testing etc. Therefore it's important to check the latest entry regulations for your journey. Following links help to plan:

• Your longed-for destinations at a glance
• SWISS Travel regulations 

You might be required to wear a mask covering your nose and mouth,  depending on the regulations of your destination, during transit and of the country of departure, or when instructed to do so by the crew to protect If there is a mask mandate on a certain route, this applies for both the outbound and return flight.  

Find all supportive info on swiss.com or on flyedelweiss.com

• 'Travel briefing' 
• 'Travell preperation'  (SWISS/LX)
• 'Travel information ' (edelweiss/WK)
• ID travelers have no right to claim any special wishes such as seat reservation, lounge access, special meals, free excess baggage, etc.
• Neither the collection of miles nor any redemption in connection with ID tickets is permitted. Travelling with ID tickets excludes the benefits of a frequent flyer program membership .
• In general ID passengers travelling with any kind of ID duty or privat ticket in economy or business class, even when holding a confirmed reservation, have no access to airport lounges . However, it is possible to purchase a Lounge Voucher on swiss.com for access to the SWISS Business lounges in GVA and ZRH. Cost of this voucher is CHF 49.-- (no ID discount !). Voucher is non-refundable. Purchase on swiss.com only.

For all airlines:

• Listing/booking  is mandatory for NIET (myID) and IET tickets (ID according to agreement in place).
• For passenger figures/loads do not contact our Call Centers or Airport ATO .
• List for one flight only  (precautionary listings for more than one flight or in more than one class are not allowed).

For ZED/MIBA Airlines :

myidtravel carrier (NIET)

• list/book online via own internal direct link
• Confirmation will be sent direct to your email address
• Find the passenger figures/loads on myIDTravel. Do not contact our Call Centers or Airport ATO Please mind that enquiries regarding booking situation will not be replied by SWISS.   

non-myidtravel carrier (IET)

• list online via : https://www.myidtravel.com/myidtravel/start?action=login-generic Log-in User: 2-letter Airline code + staff  ( e.g.AAstaff) Log-in Password: first 3 numbers of airline ticket ( e.g.001)
• LX Listing confirmation will be sent directly to your email address 
• Contact [email protected]   to revalidate your open IET ticket with LX listing. 
• Find the passenger figures/loads on myIDTravel. Do not contact our Call Centers or Airport ATO Please mind that enquiries regarding booking situation will not be replied by SWISS.
• Only send message to [email protected]  if you encounter an issue during listing/cancellation process for an LX flight

Listing for SN/LY staff with ID00R2/B2/ID90R2 (acc. to Neighborhood Agreements)

Listings for ID tickets based on Neighborhood Agreement and not issued on LX designator e.g. ID00R2/N2 etc. cannot be done via myidtravel. E-mail your listing request to:  [email protected]

Visas and Passports & API/ESTA

• The necessary travel documents such as passport, visa or vaccination certificates must be acquired and their validity must be checked by the traveler before starting the trip. SWISS accepts no responsibility for missing or invalid documents. Fines imposed to SWISS, resulting from non-compliance with official requirements, will be fully passed on to the traveler.
• Digital document check
• USA -  ESTA and API required  more...
• INDIA - For all travel to India and or transiting India a Visa is always required !! 
• SOUTH AFRICA - additional documentation needed by persons under the age of 18 years for travel to and from South Africa more...
• CANADA - Citizens from visa-free countries will need to obtain an Electronic Travel Authorization (eTA) before flying to or transiting through Canada. Exceptions include U.S. citizens more...

SWISS has some foreign carriers under contract which operate on behalf of SWISS (wet leased). Flights are pure SWISS flights and not Code Shared if the flight ranges LX 001-2999 & LX8000-8999 are operated by one of the  below mentioned airlines:

Austrian (OS) /  Edelweiss Air (WK) / Helvetic Airlines (2L) / Air Baltic (BT)

These wet leased flights are included in ZED & MIBA.

On LX/WK flights it's mandatory to travel with paper printed e-ticket!

• LX 3000-4999 (code-share flights)
• LX 7400-7899 (train & bus)
• LX 9000-9999
• LX 2168/2169 GVA-PMI-GVA 
• LX 2438/2439 GVA-KTT-GVA
• Related to the ZED bag rule - SWISS (LX) & Edelweiss Air (WK) offers free bag allowance to their ID Traveler as follows:.  

          Economy: 1 Piece x23kg/50lb           Business: 2 Piece x32kg/70lb

• The carriage of baggage of ID travelers is also subject to the space availability and any weight restrictions which may apply to the flight. For excess baggage the regular full-fare passengers rules apply and it must be paid in full at the normal rates. Check also  www.swiss.com
• Specific restrictions apply to the transportation of certain objects in an aircraft. Find more details on www.swiss.com

Checked baggage

• According to international standard - it is forbidden to carry items in favour of third parties.
• Check baggage through - see info here under 'Check-in & times'

Cabin baggage

• 1 hand-luggage according to  international standard or according to the LX responsible booking class. Must be able to lift it into the overhead locker yourself. Check also  www.swiss.com
• STAR Prio  LX75
• MIBA Prio  LX78
• ZED Prio   LX87
• Without a listing  LX92

Check-in & times

• Different according to the standard of the responsible airport - check  www.swiss.com
• Web check-in possible for ID firm and standby travel
• Earliest 23h before departure 
• When not mentioned at least 60 minutes before your scheduled flight departure.
• Using self-service kiosks when listing already done.
• Mobile check-in also possible when ticketing done via myidtravel.com
• Find all check-in information on www.swiss.com

Security measures for flights to US

• In addition to the controls of electronic devices already introduced, travelers to the USA might now also face short interviews at check-in, document check or gate. 
• SWISS Economy passengers departing from Geneva  must check in at least 90 minutes prior to departure.  Check-in times for business class travelers remain unchanged.
• Departing from  Zurich , SWISS recommends that its passengers are at the airport at least three (3)  hours before departure .
• We recommend checking in online the evening before departure.
• Passengers travelling to the United States are requested to arrive at the airport in due time before departure.

Through check-in

• Basically possible for firm ZED & MIBA booked passengers.
• In some cases not available to standby (or "space available") passengers. 
• No through check-in for flights via e.g. USA, flights GRU/RIO and connecting flights with PG due to technical or immigration reasons
• Other through check-in restrictions or special rules may apply. Therefore, when planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point.
• Standby travel  is not possible for BLIND and DEAF , pax wil be rejected by LX! However, firm booked ID travel is possible. In this case pax must register the medical case by emailing  to [email protected]  at least one week prior to departure. Otherwise SWISS reserves the right to reject pax.
• DEAF passengers, not accompanied by an hearing dog, are able to fly standby.
• It is not possible to pre-book special meals for any rebate passengers
• Wheelchair  for passengers with reduced mobility possible for booking. Email to [email protected]
• Seat requests are not permitted when travelling with ID Tickets.
• Child under 16 years cannot travel on a rebate ticket unless accompanied by an adult travelling on the same type of rebate ticket.
• UMNR (unaccompanied minor) service can be requested for children age 16 to 17 and  if they are travelling with firm ID tickets. This service is not available for standby travel.
• PETC (Pet in Cabin)  - a softsided  petpack must be provided by the passenger. Size must not exceed total sum of 118cm/46in  (55 x 40 x 23 cm)  and maximum weight 08kgs/17lbs. Petpack must fit under the seat in front of pax. Only one petpack is permitted per passenger. PETC is always subject to payment of excess baggage, even if the hand luggage is less than 8kgs. Passengers have to to observe any import & country restrictions and is responsible for all  document requirements before travel. PETC must be booked/registered in advanced. For registration email to  [email protected] . PETC are also subject to load. Find more detailed info and also the form which is needed for the check in on www.swiss.com
• AVIH (animals in hold)  - this service is not provided by LX for foreign airlines when travelling as ID passenger.
• BIKE is also subject to load. For any pre-info send an e-mail to [email protected]
• Other SPORTS equipment included in free baggage allowance and subject to no extra charge. Fees have to be paid for baggage exceeding in number, size and/or weight. Find all details on swiss.com  

Dress code on SWISS & Edelweiss air

All beneficiaries must be appropriately dressed and groomed for the respective class of travel. They must meet the SWISS image and common standard of travel class.  ID- travelers in worn-out, dirty or torn clothes, in beach attire, flip flops, tank tops, shorts or jogging outfit will not be accepted on board. For travel in  Business and First class, casual business clothing must be worn (ties are not obligatory). For travel in Economy, neat and appropriate leisure clothing is required ;  however we strongly  recommend to dress up for higher Business class in case an upgrade to Business class upon departure is possible.    This dress-code applies on SWISS flights & on Edelweiss flights; including flights to leisure destinations. The stations have the obligation to downgrade or even refuse improperly dressed ID-passengers.

Ticketing & Travel Info

Standby travel .

• ID tickets can be used out of sequence

LX flights operated by WK 

Important: It's mandatory to travel with paper printed e-ticket!

We strongly recommend to print out your e-ticket confirmation and keep this receipt throughout your journey. Especially recommended for EDW short-term listings as well bookings which were originally on waitlist and confirmed within 25 hours before departure.

BUE/SAO flights

• If the ID standby traveler boards in BUE (EZE) with low chances to continue its trip in SAO (GRU) and gets offloaded in  SAO, then a new ticket for SAO-ZRH is needed. 
• Therefore we recommend to buy a separate ID standby backup ticket for BUE-SAO.
• BUE station allows to board standby passangers as there are more possibilities in SAO to fly to EU with other carriers than out of BUE.
• Mind, in case the ID passenger is offloaded in SAO, no refund will be done retrospectively for its BUE-ZRH ID flight coupon.
• In case ID passenger is offloaded or downgraded in SAO with a BUE-SAO-ZRH ID ticket the regular refund procedures apply - see here under 'Refund Info'

NBO/DAR-ZRH flights 

• Ticket can be now issued with two flight coupons ZRH-DAR-ZRH.
• When travelling with etickets on LX, always hold the copy of eticket ready at check-in.  Note NBO accepted pax can still  be offloaded when flight went full in DAR. Please be prepared with backup tickets. If NBO-ZRH pax offloaded in DAR please contact us via   [email protected] as we will refund these tickets (except the NBO departure tax).

myIDTravel ticket

• refund unused ticket online via myIDtravel
• Do not use chargeback to refund your ticket. SWISS reserves the right to dispute an illegitimate chargeback and charge the additional chargeback fees to the cardholder.
• Basically a refund for a downgrade can be requested latest up to 1 month after travel. E-mail the refund request to   [email protected] . Always attach all involved boarding-passes. Important: - Refund requests mailed later than 1 month and/or without boarding slips cannot be handled.  - No downgrade refund is agreed/processed for: Aeromexico (AM), Bangkok Airways (PG), Eurowings (EW), Hawaiian (HA), LOT (LO), South African Airlines (SA),  Saudia (SV), British Airways (BA).

Find detailed info on myIDTravel under 'ID Agreements'

Other ID ticket

• refund unused ticket at the place of issue

If you need support you can contact us by e-mail as follows:  

myIDTravel issues

• Only send  message to [email protected]  if you :   - encounter an issue during booking/cancellation or refund process for an LX flight   - mail your boarding-pass due to downgrading

Find further information regarding booking, payment, refund etc. in the myIDTravel system under " ID Agreements"

ID travel issues    

For all other ID travel issues send an e-mail to   [email protected]   

 last update  12.07.2023/IR/BSLLX0662