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Staysure Travel Insurance   Reviews

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Reviews 4.7.

361,657 total

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I appreciate that your staff are UK based. Gareth was excellent, in the way he explained the cover, the various options, took details of the changes in medical conditions and then the payment process. He was well informed regarding the products. He made the whole process easy to complete. Thank you . Great job.

Date of experience : 27 April 2024

Getting my life back on track

Considering the brain injury I suffered in 2021 I have been extremely pleased with the policy offered by Staysure. Of course I've got no experience of how they will respond if I ever have to make a claim but I put loads of faith in the reviews from other policyholders and hope that's not misplaced.

The gentleman was so patient with me…

The gentleman was so patient with me who sorted my travel insurance out for me. But I found the background noise a little off putting from other call handlers, you still deserve five stars for the call

Straightforward process - who needs hassle ?

How refreshing not to have the hassle of naming every single prescription pill and it's purpose. Yes I take pills like most others of my age and they do their intended job, what else do you need to know ?

We rang because of a rather complicated…

We rang because of a rather complicated set of preexisting conditions. Beth was lovely and very helpful. We haven't taken the trip yet - I have every intention of not claiming on this insurance.

Price is Ok considering our age

Price is Ok considering our age, although increased by £80.00 this year. Easy to renew on line makes it so much easier than having to answer a lot of questions over the phone.

Stay sure insurance confidence.

I spoke to a lady who explained everything in detail. She pointed out everything to me that was important to both me and my wife, making me feel at ease and confident that we have the right insurance for the next twelve months.

Best quote and cover for over 65’s with…

Best quote and cover for over 65’s with pre-existing medical conditions. I also found a 10% discount voucher and once I paid for the insurance they sent me a link for family and friends to get 20% too. Very good value

Have used Staysure in the past

Have used Staysure in the past, so are always the go-to people for travel insurance for our next trip. Easy, straightforward to navigate and good rates. Highly recommended.

Obtaining a quote…

The advisor was helpful in explaining everything. I have used your travel insurance services for many years and the advisors are always helpful in guiding me through the details to get the best deal.

Date of experience : 18 April 2024

Easy to use website for quotes and reasonable prices

Having used this company before, I went to them again and found the process of getting a quote very easy and straight forward. Cover is comprehensive and has no upper age limit for single or annual cover.

It’s allowing me and family to travel…

It’s allowing me and family to travel safely and not not feel isolated for having a pre existing medical condition and a very reasonable cost for a family policy. Thank you, Staysure.

Great and easy quote

Went with company a few times, never any hassle getting a quote. Very reasonable prices compared with some other travel companies

Great experience

Great experience. Managed to get my travel insurance within 10 minutes, and because I had an email I got a 10% discount as well which was great. Highly recommend.

Date of experience : 26 April 2024

The person I spoke to was so helpfulful well worth the time tuck to purchase our travel insurance.e was…

The person I spoke to on the phone was very helpful and made me feel at ease in choosing our travel insurance we have used staysure three times because they are always so helpful.

Date of experience : 19 April 2024

Great website and application/renewal…

Great website and application/renewal process. Let down by interaction whilst abroad with poor service by call centre staff- person called had just clearly got out of bed to take our call and took some time to get to grips why we were calling. Dented our confidence in any future claims experience.

Date of experience : 20 April 2024

I would be very wary of this company

I would be very wary of this company. It has been an absolute nightmare sorting. We were asked to get fit to fly certs when neither of us take medication, and results of any tests were normal. No heart disease, diabetes etc or have any of the airline restricting things to necessitate this! We don’t smoke, drink, exercise regularly and eat healthily. God help those who have any medical issues!!!The underwriters do everything in their power to put blockers to ever pay out in my opinion. Avoid like the plague! Never again!

Very professional and friendly service…

Very professional and friendly service from Toby. I also asked for policy documents to be sent in the post and Toby was happy to arrange this without any issues.

Very helpful & friendly experience as I…

Very helpful & friendly experience as I had concerns over recent illnesses & ongoing tests. Everything was explained to me in detail & how to proceed with my insurance.

The agent gave clear options and…

The agent gave clear options and choices for me to make regarding my travel insurance. Very friendly, helpful and efficient. Thank you.

Staysure travel insurance review

The following Staysure travel insurance review focuses on cover provided by one of the UK’s leading over 50s travel insurance providers.

• SPECIAL OFFER: Receive a 20% discount when you but before 30/4/24
• No upper age limit
• Up to unlimited cover on pre-existing medical conditions
• 21 says winter sports included in comprehensive policies
• Coronavirus travel insurance included as standard

Who is Staysure?

Staysure is one of the UK’s leading holiday insurers founded in 2004. Based in Northampton, they specialise in providing travel insurance for over 50s with pre-existing medical conditions. In addition to their award winning travel insurance, they also offer expat travel insurance.

What do their policies cover?

Staysure’s basic and comprehensive travel insurance covers a range of pre-existing medical conditions as standard. There’s no upper age limit and all policies cover over 80 activities and sports. Single trip and annual holiday insurance can be tailored to your needs or upgraded with a range of optional extras.  

Here’s how each option works:

Single trip insurance

Staysure single trip insurance covers one trip of up to 104 days to multiple destinations. Their basic and comprehensive travel insurance includes the following services as standard:

Comprehensive cover optional extras:

• 100 day upgrade – allows under 70 year olds to extend their trip duration
• Connecting flight cover – if you miss a connecting flight due to cancellation or delay
• Excess waiver – means you don’t pay any excess in the event of a claim
• Golf cover – covers non-professional golf
• Terrorism cancellation cover – allows you to cancel your holiday if a terrorist attack has taken place within a 40 mile radius of your destination within 42 days of your arrival
• European FCO travel advice extension – validates travel insurance to Europe if the FCO has advised against it
• Cruise cover plus –  includes protection against being unable to dock at a scheduled port due to bad weather and cabin confinement
• Gadget cover – up to £1,000 for an unlimited number of gadgets
• Single item cover – up to £1,000 cover for a specified item
• Winter sports – covers medical expenses or loss or damage to equipment (21 days cover included as standard in comprehensive policies)

Annual travel insurance

Staysure’s annual insurance has the same cover levels as their single trip insurance. The big difference is with annual insurance, you’re covered for multiple trips over a whole year. Each single trip is limited to 50 days for under 70 year olds and 35 days for those over 70.

Depending on your travel plans, with Staysure’s annual holiday insurance you can choose to cover trips to the following regions:

• UK & Europe – excluding Cyprus, Egypt, Greece, Malta, Morocco, Spain, Tunisia and Turkey
• All of Europe
• Worldwide – excluding Bermuda, Canada, the Caribbean, China, Hong Kong, Mexico, Thailand and the USA
• Worldwide – All countries

Do they offer coronavirus travel insurance cover for over 50s?

Staysure include covid-19 travel insurance in all single trip and annual policies. Coronavirus insurance includes cancellation cover if you’re diagnosed with Covid-19 within 14 days of travel. Plus up to unlimited emergency medical expenses and repatriation fees if you contract the illness whilst on holiday.

You will not be covered for trips to countries listed as places to avoid by the FCO and you must mention any pre-existing conditions when you apply, as failure to do so could invalidate your policy.

How much does Staysure travel insurance cost?

The cost of Staysure holiday insurance depends on where you are traveling to, your age, health and whether you prefer basic or comprehensive cover. For example, single trip insurance for a 60 year old traveling to Spain currently costs £9.98 for basic cover, or £12.99 for comprehensive.

If you prefer annual cover , you should expect to pay £29.99 for basic or £39.99 for comprehensive. The excess is £65 for basic policies or £100 for comprehensive, no plans include cruise cover but Staysure’s annual comprehensive policy includes winter sports.

You will then pay more if you choose to enhance your policy with one of the optional extras. For example, on an annual policy, single item cover is available from £9.11, whilst connecting flight insurance will cost you an additional £29.95.

What is their claims process?

Staysure claims can be made over the phone to their emergency or general claims line or via their online claims process. You’ll need your validation certificate and any documents that support your claim. If your claim is connected to Covid-19, Staysure will also require a copy of your test results.

Am I eligible for Staysure travel insurance?

Although Staysure specialise in over 50 travel insurance with no upper age limit, all ages are eligible. They accept a wide range of pre-existing medical conditions but may exclude certain illnesses. They may also insure you if you’re undergoing tests however your doctor must be happy for you to travel.

Is Staysure travel insurance any good?

My review of Staysure travel insurance is designed to help you compare plans and find the best option for you. I would always recommend that you review all of your options to ensure you’re getting the best deal that suits your budget and needs.

Staysure travel insurance has an excellent review rating of 4.7 out of 5 on Trustpilot. They also have an excellent  Defaqto rating for their comprehensive travel insurance. This is not surprising considering their comprehensive insurance provides a higher level of cover.

In addition, consumer champion Which? rates Staysure 5th out of 40 insurers. So Staysure offer a good reliable service and specialise in providing cover for over 50s with pre-existing health conditions.

You have the flexibility to tailor the insurance to suit your needs with the optional extras however do be aware this will of course impact the price you pay.

How to get a Staysure travel insurance quote

To get a Staysure travel insurance quote, visit their website for more details.

Alternatively, to compare travel insurance quotes with leading insurers , use our free, easy to use online comparison service.

Get a Staysure travel insurance quote

Frequently asked questions

Is staysure travel insurance reliable.

Staysure travel insurance is reliable with an excellent review rating of 4.7 on Trustpilot. They were winners of the 2019 British Travel Awards and comprehensive holiday insurance is 5 star Defaqto rated. This means that Staysure is a reputable company, highly rated by customers and industry experts alike.  

Who is Staysure underwritten by?

Staysure is a trading name of TICORP Ltd which is the company that arranges their insurance.

Are Staysure and Avanti the same company?

Avanti insurance was founded in Essex in 2009 and acquired by Staysure in 2017. Therefore, Avanti and Staysure are part of the TICORP Ltd trading group however both operate as standalone businesses.

Can I cancel my Staysure insurance?

You can cancel your Staysure holiday insurance within 14 days of purchase and receive a refund minus any admin fees. You are not entitled to a refund after this period however they will use its discretion in exceptional circumstances, for example bereavement or a change in medical condition.

Get a Staysure travel insurance quote today

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Suggested companies

Staysure travel insurance, avanti travel insurance, allclear travel insurance.

Staysure Expat Travel Insurance   Reviews

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Reviews 4.7.

5,861 total

Most relevant

Oh dear a complete con trick

Oh dear. I have spoken to many friends who travel and they are all amazed at my Staysure Expat Travel Insurance experience, and indeed the reply I received. I still maintain that the insurance a con trick... and I am very disappointed. Obviously will never entertain using them again and would advise all travellers to go through the documentation with a fine tooth comb.

Date of experience : 27 April 2024

Lovely patient people on the phone

I was able to talk to some lovely, patient people who took me through all the relevant medical questions and helped sort out all the details. This was so much easier than going through the internet which didn't seem to want to recognize my holiday destination. Australia.

Date of experience : 18 April 2024

The lady I spoke with was very…

The lady I spoke with was very informative and explained everything to me

Date of experience : 26 April 2024

Excellent quote.Good price.Had to ring…

Excellent quote.Good price.Had to ring office as I made a mistake on the online form .This was dealt with very professionally.

Date of experience : 22 April 2024

I made a mistake when I reviewed my policy so I contacted Staysure and they canceled the policy and immediately refunded me and then I was able to amend my policy and take a new one out. Thank you for your professional no quibble service.

Date of experience : 10 April 2024

Friendly informative staff

As always the person you speak to has all the answers to your questions and is able to move the process forward at a good pace. The service is very good and the prices competitive.

Date of experience : 17 April 2024

Very easy to navigate the website and…

Very easy to navigate the website and very easy to get your documents for printing second time we have used them and would recommend

I am delighted and surprised how easy…

I am delighted and surprised how easy it was to buy travel insurance online with this company! I am seriously rubbish at buying anything online but this was made super easy with no stress! 😎

Date of experience : 16 April 2024

Simple and straightforward.

Simple and straightforward for a '71 year old' to switch from another company.

Date of experience : 23 April 2024

Excellent website with clarity

Excellent website with clarity Sensible pricing with offer to upgrade to multi trip annual cover

No one else compares

So easy to do online. Great customer service if you ring and speak to a human too! Refreshingly customer focussed.

Helpful and cheery

Helpful, clear advice given in a friendly manner.

This is my 3rd time using this company

This is my 3rd time using this company, everything has always been straight forward with no problems so far

Date of experience : 15 April 2024

Barbados holiday cover

Easy to get cover and pretty simple to change some typos on the policy (my fault). Had to use the online chat thingy which I’m realty not a fan of generally but everything got sorted so all is good. So it’s very likely we will be using you again for future holiday trips as we are now in our 60s so it’s probably advisable to have cover (never normally have any btw).

Date of experience : 28 March 2024

You don’t know how good it is till you get a problem.

Basic policy for travelling from Spain to the UK for 5 days.

Easy to complete form and payment online

Used staysure last year.

Used Staysure last year. Price was reasonable considering preexisting medical conditions. Had to make a claim, which took much longer to settle than it should have, but it was eventualy paid in full.

Date of experience : 11 April 2024

Friendly and empathic

The person I dealt with was very friendly and informative. She was helpful and dealt quickly and knowledgeably with the renewal. The person who took payment details was charming and helpful although I would prefer not to have to wait for another department to take my payment

Date of experience : 09 April 2024

Never any problems staff very friendly…

Never any problems staff very friendly but efficient

Had a problem with website but customer…

Had a problem with website but customer service soon sorted it out. Very professional and helpful staff.

Date of experience : 19 April 2024

Suggested companies

Staysure travel insurance, avanti travel insurance, allclear travel insurance.

Staysure Expat Travel Insurance   Reviews

In the Travel Insurance Company category

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Reviews 4.7.

5,861 total

Most relevant

Great service so easy to get …

So easy to understand and do everything clear

Date of experience : April 22, 2024

Superb company for worry free travel

Used these for travel insurance on a cruise last year ...so easy to buy and way cheaper than the rest with top class cover...best if all is that normally a years cover is cheaper than a single trip.

Date of experience : March 29, 2024

Very competitive prices great customer…

Very competitive prices great customer service Anna who dealt with our enquiry could not have been more helpful and no long telephone delays very efficient I could not recommend them to highly

Date of experience : April 05, 2024

Great service and ease of use as always

Took 3 attempts before i finally go a reply for a claims form to be sent only to be put off..

Last year I contacted Staysure for a claims form to be sent as my flights were delayed. It took 3 attempts before I finally got a reply for them to tell me the excess that comes off when you claim and all the different stuff I would need to send to Staysure regarding my delayed flight. All this put me off from sending off my claim so I didn't bother claiming. I have just insured with them again only because they were the cheapest insurers for ex pats in Portugal.

Date of experience : October 17, 2023

Reply from Staysure Expat Travel Insurance

Dear Christina, Thank you for your review and I am sorry to hear that you are unhappy with us. We aren't usually able to send claims forms to expat customers as we don't post overseas, which would maybe be the reason why it took 3 attempts, I'm not sure if they were maybe posted to a UK address for you, or our claims partner posted them directly. The forms can also be printed off from our website, or the full claims process can be done online. When you receive your quote, the cover is presented to you along with the price, this includes, medical cover, cancellation cover and excess. Each policy has different excesses and you can also choose the excess waiver on the higher policies. I do apologise once again for the frustration caused and thank you for choosing us again this year. If you do need to discuss further, or need additional support with anything, please feel free to contact us on [email protected] and we will be happy to help. Kind regards Yvonne

Quite easy to get your policy

Quite easy to get your policy, not too many questions, and that's it you have your policy, this is the 4th or 5th time we have used Staysure.

Date of experience : April 18, 2024

Travel Insurance with health issues.

Website was easy to use and navigate.

Date of experience : March 19, 2024

Confidence restored

I have had my insurance cover for 2 years and my first claim experience was challenging. However my case was escalated by Yvonne who has been very supportive and helpful. I am now waiting for the outcome of my claim. My confidence in Staysure is so What restored. Thank you Yvonne.

Date of experience : April 09, 2024

Hello Sara, Thank you for taking the time to leave a review. I am sorry to learn that your claim experience has been somewhat challenging however it is pleasing that the lovely Yvonne has been both helpful and supportive during this time, please rest assure, she will ensure that this is now handled with efficiency. Kindest regards Donna

Clear easy to follow application

Very clear instructions which I was able to follow clearly.

Date of experience : April 16, 2024

I am a repeat customer

I am a repeat customer. The customer service is good and helpful (I have just made an amendment) , and the processes are cldear

Date of experience : March 30, 2024

Very satisfied customer

My partner us a healthy, active 81 year old and this is the only company that makes holidays possible. Easy to arrange.

Lovely and helpful staff

Lovely and helpful staff. Great service from Siobhan and Barbara

Date of experience : April 17, 2024

Efficient and polite.

Slight problem with the online booking as my payment wouldn’t go through but it was all sorted when I rang, I was dealt with efficiently, politely and thoroughly.

Date of experience : April 02, 2024

I WAS DEALT IN A VERY MOST EFFICIENTLY…

I WAS DEALT IN A VERY MOST EFFICIENTLY AND THE PERSON KNEW EXACTLY MY REQUIREMENTS

Date of experience : April 08, 2024

Very good customer service

Very good customer service from Olivia who dealt with my issue quickly and professionally.

Date of experience : April 06, 2024

Easy application process

I have taken out a policy with Stay Sure for a few years, the application process is good. I have not had to make any claims so cannot give a full review.

Very straightforward process to…

Very straightforward process to purchase travel insurance

Date of experience : April 26, 2024

Insurace for the more mature person

Insurace for the more mature person, a third of the price of some companies. Easy site to manouvor around.

Date of experience : March 17, 2024

Needed to amend the policy

Needed to amend the policy. Was very easy to do. The lady was very polite and understanding.

Date of experience : April 14, 2024

Web page a little complicated

Date of experience : April 20, 2024