tourism grade 11 june 2019 question paper and memo

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Tourism Grade 11 Exam Papers and Memos pdf download

Download tourism grade 11 exam papers and memos 2022 pdf.

Looking for Tourism Grade 11 Exam Papers and Memos? You’ve come to the right place. Aucfinder offers the latest official Memorandum, Past Paper, and Sample Test from the Department of Basic Education for free. You’ll also find a detailed explanation for each question together with answers and mark schemes.

If you’re taking Tourism this school year, we have everything you need to succeed including exam prep materials and past papers. These resources will give your insight into what is tested on this subject. They will help you understand the concepts and ideas that are being tested so that you can put in more time preparing for your exams.

Stand out from your classmates by getting these resources now!

Table of Contents

How to access Tourism Grade 11 Exam Papers and Memos 2022

There are a few ways that you can access Tourism Grade 11 past Papers and Memos for the year 2022.

One way is to visit your local Department of Education website and download the Grade 11 Tourism Paper and Memorandum Pdf from them.

Another way is to search for the papers online. A quick Google search should bring up a few options for you to choose from. Finally, you can also ask other students or teachers for copies of the papers.

However, it is important to note that these papers and memos are not always the most up-to-date or accurate. For example, the papers and memos from 2017 may not accurately reflect the current curriculum. It is always best to visit your local Department of Basic Education website to get the most accurate and up-to-date information.

Download Grade 11 Tourism Papers and Memorandum Pdf

Tourism Grade 11 Exam Papers and Memos for 2022 can be downloaded below. These papers and memos are essential for any Grade 11 Tourism student, as they provide valuable practice for the upcoming exams.

Grade 11 Tourism Papers and Memorandum Additional Resources

To help you prepare for your upcoming exam, we have also compiled a list of helpful Grade 11 Tourism Papers and Memorandum Pdf resources.

• Department of Basic Education Grade 11 Exams
• Eastern Cape Papers and Memorandum
• Free State Papers and Memorandum
• Gauteng Papers and Memorandum
• KwaZulu-Natal Papers and Memorandum
• Limpopo Papers and Memorandum
• Mpumalanga Papers and Memorandum
• Northern Cape Papers and Memorandum
• North West Papers and Memorandum
• Western Cape Papers and Memorandum

Final words

There are a few things to keep in mind when looking for Tourism grade 11 exam papers and memos.

First, make sure that the papers and memos are from reputable sources. There are a lot of websites out there that claim to have the most up-to-date and accurate information, but many of them are actually scams.

Second, take the time to read through the papers and memos before using them. This will help you to get a better understanding of the material and how it is supposed to be used.

Finally, make sure to practice with the papers and memos before the actual exam. This will ensure that you are fully prepared and will not be caught off guard by any of the questions.

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Most of the exam papers are available in English and Afrikaans

Summaries for Gr 11 Tourism

No June Exams was written due to covid

“You need [webcam] setup. You could point the webcam away from you but still see the screen. That is what I would change for the next session.”

Clarity of instruction

Instructors commented on the need for clear and concise teaching instructions when leading the break-out group practicals; they could not rely on tactile feedback and non-verbal communication, which would have occurred during a face-to-face session.

“I felt that I had to make sure that my instructions were a lot clearer because there wasn’t the ability to use tactile cues to assist the students.”

Two instructors suggested capping the instructor-to-student ratio (to four students) in each breakout room and to reconvene with the same instructor for each practice to build relationships with students and gain a better understanding of their learning needs in order to better support them. Instructors also reported a relationship between student motivation and student acquisition of skills.

“If you have the same group you build up a bit more rapport and [students] get to know you.”

“[Acquisition of skills] depended on how motivated each candidate was. Some were very motivated and got on with the activity and acquired the skills but some were maybe not motivated enough or maybe feeling frustrated that they were not getting it, and it was difficult for me to motivate them virtually.”

Accessibility and individualized learning

Students were able to attend and engage in the session remotely, even those who were not based in the UK. An important feature of online learning is that the view of the demonstration is the same for all students, which is not always possible in face-to-face teaching.

“Because we created videos for them to watch, and as they can ‘pin’ my video when I’m doing live demonstrations, the view is much more equitable for everyone.”

“It meant that fewer students were left out…we were able to have a global reach with many of the [students] taking the module outside of the UK.”

“[Students] were provided with equipment and resources to keep at home and so they have the opportunity for more hours of practice.”

Individualized learning describes an instructor’s ability to respond to an individual student’s learning needs. This was achieved with the use of the ‘pin video’ function on Zoom® to enlarge the view, and observe and instruct students one at a time. A student’s individual concerns and identified learning needs were more easily addressed in small group breakout practical sessions.

“Having breakout room facility [was comparable to face-to-face instruction] to help students on a more individual basis, and to help them acquire the skills.”

The UCL Ophthalmology Masters curriculum was transferred to predominantly online teaching in response to the COVID-19 outbreak. Lecture-based teaching was easily transferable for online delivery however, virtual teaching of clinical and surgical skills sessions required significant pedagogical consideration and planning. A recent editorial stressed the importance of in-person ophthalmic simulation training for the maintenance of surgical skills and competence [ 10 ]. Here we discuss the findings from our virtual ophthalmic surgical skills session and the purposeful steps taken to ensure successful online delivery to a diverse interprofessional student group. We note that these steps can also be utilized to teach generic surgical skills and are not exclusive to ophthalmic surgical skills training. General tips for course preparation and delivery are outlined in Table  2 .

Overall, students rated the session 8.85 (±1.19) out of a scale from 0 to 10 (10 being most satisfied). Student perceptions of their ability to interact with tutors, level of supervision, and view of demonstrations positively changed following the teaching session, as did their confidence in instrument handling, knot tying, and suturing. In addition, students could continue to practice the skills after their session, as they had the surgical kit with them at home.

95% of our students were ‘very satisfied’ or ‘satisfied’ with the Zoom® platform used to deliver the teaching session. Other medical educators have also successfully used this platform to deliver surgical skills teaching [ 11 ,  12 ]. For our session, the Zoom® platform was used to deliver presentations, play instructional videos, as well as watching students perform the skills via breakout rooms. However, any online platform with similar capabilities would suffice.

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Tourism and Hospitality Studies Grade 11 past papers, online lessons, and revision notes

Tourism and Hospitality Studies Grade 11 past papers, online lessons, and revision notes

Papers are for 2020, 2019, 2018, and2017. Downloadable papers are in pdf, for February/March, May/June, August/September, and October/November. Find all Paper 1 and Paper 2 exams with memos.

Also find free study guides and some useful revision notes, and online lessons for grade 11.

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• Grade 11 – Past Papers (All Subjects)

Grade 11 NSC Past Papers & Memos: Tourism

by Development Team · December 24, 2021

Are you in need of Grade 11 NSC Past Papers & Memos: Tourism ? After a number of requests, Physics101 has decided to not only put up past papers but all respective subjects to assist students, as well as study guides. Enjoy the past Papers Available for Download.

See the downloadable link below for your required past exam paper with the memorandum. These past papers are for learners in Grade 11. Go ahead and click on the following link(s) below in order to download the required . Grade 11 NSC Past Papers & Memos.

Please note: These question papers and their respective memorandums are free for public use. In no way are the provided papers for sales or distribution for coursework.

Physics101 will also not partake in requested student essays or assist others in doing student work for remuneration. Our website strives to make complex information, simple to understand for the general public. Please see below Grade 11 Past Papers & Memos.

Grade 11 NSC Past Papers & Memos: Tourism

Tourism – grade 11 – 2018, tourism – grade 11 – 2019, tourism – grade 11 – 2020.

Our development team hope you enjoy the content provided. Please leave us a comment below should you have any queries or concerns. This content is designed to assist the  end-user with the Department of education syllabus.

Please note: Should you not be able to find the necessary memorandum for the desired question paper. Please take the question paper to your teacher and discuss the complex concepts in more detail.

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Grade 11 Tourism

Grade 11 tourism exam papers, our examination papers include: gauteng, kwa-zulu-natal, eastern cape, north west, nsc & mock papers, question paper.

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NSC JUN 2019: Tourism Memo

This is Tourism Memorandum for National Senior Certificate June 2019. Grade 12 learners will benefit greatly when using as part of their examination preparation.

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Tourism Grade 12 Memorandum - NSC Exams Past Papers and Memos September 2019 Preparatory Examinations

Marking guideline.

SECTION A: SHORT QUESTIONS QUESTION 1 1.1 1.1.1 C ✔ 1.1.2 D ✔ 1.1.3 A ✔ 1.1.4 A ✔ 1.1.5 D ✔ 1.1.6 B ✔ 1.1.7 B ✔ 1.1.8 B ✔ 1.1.9 B ✔ 1.1.10 B ✔ 1.1.11 C ✔ 1.1.12 D ✔ 1.1.13 A ✔ 1.1.14 C ✔ 1.1.15 C ✔ 1.1.16 B ✔ 1.1.17 D 1.1.18 C ✔ 1.1.19 D ✔ 1.1.20 A ✔ (20 x 1) (20) 1.2 1.2.1 Blue Mosque ✔ 1.2.2 Berlin Wall ✔ 1.2.3 Black Forest ✔ 1.2.4 Wailing Wall ✔ 1.2.5 Jungfrau-Aletsch ✔ (5 x 1) (5) 1.3 1.3.1 BSR ✔ 1.3.2 Multiplier effect ✔ 1.3.3 Tokyo, Japan ✔ 1.3.4 Limpopo ✔ 1.3.5 Provide international payment networks ✔ (5 x 1) (5) 1.4 1.4.1 D ✔ 1.4.2 E ✔ 1.4.3 B ✔ 1.4.4 C ✔ 1.4.5 G ✔ (5 x 1) (5) 1.5 1.5.1 Prohibited goods ✔ 1.5.2 Duty free goods ✔ 1.5.3 Prohibited goods ✔ 1.5.4 Duty free goods ✔ 1.5.5 Goods to declare ✔ (5 x 1) (5) TOTAL SECTION A: 40

SECTION B: MAP WORK AND TOUR PLANNING; FOREIGN EXCHANGE QUESTION 2 2.1 2.1.1

• Madrid +1 NOTE: As both countries will be practicing daylight savings time at the time of the flight it is not necessary to take DST into account in the calculation as it does not make a difference in the answer.
• Time difference: 1 hour ✔ 11:35 (+ ✔) 1 hour = 12:35 12:35 (+ ✔) 2h25m = 15:00 ✔ OR 15:00 ✔✔✔✔ (4)
• South Africa +2 Switzerland +1 (+1 hour DST ✔) +2 No time difference ✔ 06:10 (- ✔) 10h45m = 19:25 ✔ OR 19:25 ✔✔✔✔ (4)
• Switzerland +1 Spain +1 NOTE: As both countries will be practicing daylight savings time at the time of the flight it is not necessary to take DST into account in the calculation as it does not make a difference in the answer. No time difference ✔ 07:00 (+ ✔) 2h15m = 09:15 ✔ on 2 April ✔ OR 09:15 ✔✔✔on 2 April ✔ (4)
• Extreme tiredness ✔ (1)
• The tiredness is caused by sitting for a long period of time in an aeroplane.✔✔ (2)
• South Africa ✔ British ✔ (England) (2)
• Business tourist (1)
• Air transport – flights ✔ Rail transport – train ✔ (2)
• Delegates most likely made use of hotel accommodation.✔ Motivation: Hotels offer business services that suit the profile of a MICE/MESE/business tourist.✔✔ (3)
• The flight landed on the next day, ✔✔ 2 April (2)
• Schengen visa (2)
• Red channel ✔ (1)
• He was above the limit allowed when taking alcohol into a country.
• He had to declare the wine at customs. (2)

2.1.7 In public places make sure that you ask advice from a trustworthy source.✔✔          Do not leave luggage unattended while at the station.✔✔

• Do not wear visible jewellery.
• Carry cameras and bags over your shoulder.
• Keep valuables tucked away where no one can see them or in a bag worn under your clothes.
• Try not to carry large amounts of cash with you.
• Be careful when using ATMs, report stolen/lost bank cards immediately.
• Do not accept or carry packages for strangers.
• Adhere to the safety regulations. (2 x 2) (4) [34]

QUESTION 3 3.1 3.1.1

• R20 000,00 ÷ ✔18,36 ✔ = £1 089,32 ✔ OR £1 089,32 ✔✔✔ (3)
• R15 500,00 ÷ ✔16,47 ✔= €941,11 ✔ OR €941,11 ✔✔✔ (3)
• €25 x ✔ 15,88 ✔ = ZAR397 ✔ OR ZAR397 ✔✔✔ (3)
• In 2018 a traveller would have had to pay more rand in exchange for one euro than in 2016 and 2017.
• In 2018 a traveller would have paid R16,27 in exchange for one euro while in 2017 and 2016 he/she would have paid R14,77 and R14,44 respectively. (2)

3.2.2 A weakening rand will result in increased inbound tourism from European countries ✔✔as visitors will receive more rand when exchanging their euro for rand. ✔✔

• South Africa will be perceived as a cheap destination resulting in an increase in European tourists.
• Tourists from European countries will have greater buying power when visiting South Africa.
• Tourists from European countries could consider lengthening their stay in South Africa.
• Tourists from European countries could take part in more activities when in South Africa. (4) [16] TOTAL SECTION B: 50

SECTION C: TOURISM ATTRACTIONS; CULTURAL AND HERITAGE TOURISM; MARKETING QUESTION 4 4.1 4.1.1

• A – Statue of Liberty ✔
• B – Buckingham Palace ✔
• E – Taj Mahal ✔
• F – Ayers Rock/Uluru
• G – Sphinx ✔
• H – Chichén Itzá ✔ (6 x 1) (6)
• C – Italy ✔/Vatican City State/Vatican City
• G – Egypt ✔ (2 x 1) (2)
• F – Alice Springs ✔/Northern Territory/Uluru-Kata Tjuta National Park
• H – Yucatán Peninsula ✔ (3 x 1) (3)
• C – Vatican City ✔
• D – Red Square ✔ (2 x 1) (2)

4.2 4.2.1 Game research ✔✔ (2) 4.2.2

• Guests are offered a variety of safaris and experiences.✔✔
• The cuisine is of a high standard.✔✔
• Personal butlers are assigned to guests.✔✔
• The spa offers extended operating hours.
• The spa facility has a deck with a view of the surrounding bush.
• Evening activities are offered to guests.
• An alternative transport option (via helicopter) is available when travelling to Shambala Private Game Reserve.
• The accommodation on offer is luxurious.
• The accommodation is set in picturesque and tranquil surroundings. (4 x 2) (8) NOTE: Answers should be in the form of a paragraph; bullets have been given for ease of marking. [23]

QUESTION 5 5.1 Mpumalanga ✔ (1) 5.2 Natural ✔✔ (2) 5.3 5.3.1 Criterion viii ✔✔

• “To be outstanding examples representing major stages of earth's history, including the record of life, significant on going geological processes in the development of landforms, or significant geomorphic or physiographic features.” (2)
• The site contains among the oldest sequence of volcanic and sedimentary rocks on earth. ✔✔
• The site provides evidence of the earth’s earliest life forms.
• The site provides earliest evidence of the way continents were formed.
• The physical and chemical characteristics of the rocks provide an unparalleled source of scientific information about the early Earth. (2 x 2) (4)
• The site will receive national and international recognition which will result in an increase in visitor numbers. ✔✔
• An increase in tourist numbers will lead to the creation of job opportunities due to increased demand for services.
• Increased visitor numbers will set the multiplier effect into motion.
• There will be a boost in the economic activity lending itself to increased GDP and benefiting all tourism businesses in the area.
• Partnerships will be formed amongst the various stakeholders.
• The area may attract foreign investment. (2 x 2) (4) [13]

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QUESTION 6 6.1 Safari enthusiasts ✔✔

• Wild life enthusiasts (2)
• It will increase the awareness of South Africa as a travel destination. ✔✔
• Showcasing South Africa as an attractive safari destination will result in increased inbound arrivals from the UK that will in turn set the multiplier effect into motion. (2 x 2) (4)
• KLM provides a daily service to Johannesburg via Amsterdam from the targeted cities in the UK resulting in increased inbound tourism.✔✔ 
• Visits to game reserves will increase as, from Johannesburg,  holidaymakers are within easy reach of many of South Africa’s game reserves, which are home to the Big 5. ✔✔ (2 x 2) (4)
• 1% tourism levy is collected by the accommodation establishment from the paying guest and then paid over to the Tourism Business Council of South Africa (TBCSA) who then hands it over to TOMSA. ✔✔
• TOMSA administers the funds and makes them available to South African Tourism who uses the funds to market South Africa as a tourist destination. ✔✔ (2 x 2) (4) [14] TOTAL SECTION C: 50

SECTION D: TOURISM SECTORS; SUSTAINABLE AND RESPONSIBLE TOURISM QUESTION 7 7.1 A contract of employment is an agreement between an employer and an employee outlining the conditions of the person’s employment. ✔✔ (2) 7.2

• The names of the employer and the employee ✔
• Job title ✔
• Core duties
• Working hours
• Uniform allowances
• Travel benefits
• Leave and holiday entitlement
• Fringe benefits
• Details of pension schemes or provident fund
• Remuneration (salary or wage) and deductions
• Notice period required from the employee as well as the employer, should either wish to terminate the contract
• Professional accountability and responsibility
• Service ethics
• Signatures of the employer and the employee (3 x 1) (3)

7.3 A code of conduct is a document that is unique to each workplace providing guidance to staff about acceptable behaviour. ✔✔ It gives guidance to staff about ethical matters. ✔✔

• It guides the relationship staff should have with their colleagues and clients.
• It creates a co-operative atmosphere.
• It promotes integrity in the workplace.
• It ensures that all at the workplace are treated with respect.
• It acknowledges different religious, cultural and social practices. (2 x 2) (4)

7.4 If the staff are professional it will create a good impression to their clients. ✔✔ Professional staff instil confidence in the business. ✔✔

• A professional appearance can result in the business being a success/positive word-of-mouth (WOM) advertising.
• A professional appearance can result in the business gaining a competitive advantage over other businesses. (2 x 2) (4) [13]

QUESTION 8 8.1 

• 3 pillars of sustainable tourism: people (social), ✔ planet (environment), ✔ profit (economic) ✔ (3)
• People: Members of the local community have experienced social upliftment through skills development and life skills support ✔✔
• Planet: Waste reduction is ensured through recycling of tea bags ✔✔
• Profit: Jobs are created; artists receive payment for every finished tea bag ✔✔ (6) NOTE: Candidates should write in paragraph format. Bullets have been given for ease of marking.
• Original Teabag Designs will purchase the goods that they require to make their finished products in the local community. ✔✔
• This will ensure that the local economy is supported and that money generated remains in the local community. ✔✔
• The multiplier effect will come into play resulting in an improved local economy. (2 x 2) (4)
• Original Teabag Designs could apply for sustainable tourism certification to create an awareness of their business. ✔✔
• Original Teabag Designs could encourage joint socio-economic and environmental programmes to which tourists can contribute. ✔✔
• Original Teabag Designs could market themselves on responsible tourism marketing platforms. (2 x 2) (4) [17] TOTAL SECTION D: 30

SECTION E: DOMESTIC, REGIONAL AND INTERNATIONAL TOURISM; COMMUNICATION AND CUSTOMER CARE QUESTION 9 9.1 9.1.1

• Natural disaster ✔✔
• Volcanic eruption (2)
• Tourists would cancel their trips due to safety fears. ✔✔
• Tourism businesses would suffer a loss of revenue due to cancellations and a decrease in bookings. ✔✔
• People working in tourism businesses might lose their jobs. ✔✔
• Cruise operators would suspend their stops to the affected area. ✔✔
• The lava flow would have destroyed infrastructure e.g. roads and electricity supply.
• The toxic gas released during the volcanic eruption would have reduced the air quality resulting in health problems. (4 x 2) (8) NOTE: Answers should be in the form of a paragraph; bullets have been given for ease of marking.
• Many tourists cancelled their trips to Hawaii because they did not realise that the impact of the eruption was isolated and that the rest of the Big Island or the other islands of Hawaii were still a safe travel destination. ✔✔
• Media reports and social media created the impression that all the islands of Hawaii were affected by the eruption resulting in tourist cancellations and a decline in bookings. (2)
• R1,7 billion ✔✔
• There was a growth in international tourist arrivals in quarter 1 of 2018 compared to quarter 1 of 2017. ✔✔
• There was an increase in the length of stay as international tourists stayed on average one night longer in quarter 1 of 2018 compared to quarter 1 of 2017. ✔✔ (2 x 2) (4)
• The rand strengthened against major currencies in this quarter and this had a negative effect on tourist expenditure. ✔✔
• Tourists received less of the local currency when exchanging their currencies. (2)

9.3 9.3.1 Preloaded foreign currency debit card ✔✔

• Cash Passport card
• Travel Wallet
• International Travel Card (2)

9.3.2 This payment method is convenient ✔✔

• Provides debit card functionality without linking to your bank account.
• Prevents the cardholder from going into debt.
• Can be reloaded with any amount of money online, over a smartphone or at any ATM worldwide.
• Is PIN protected and therefore safer than carrying cash.
• Less risk is involved as the card is not linked to your bank account. (2) [24]

QUESTION 10 10.1 Web based response ✔✔

• Internet (2)
• To identify areas that need improvement ✔✔
• To obtain information from customers about their levels of satisfaction with the service or product that they have experienced.
• To build better relationships with customers.
• To encourage repeat visits.
• To ensure increased profits for the business.
• To identify future opportunities for improvement.
• To inform and empower staff about ways to improve their customer service delivery.
• To create opportunities for in-service training in the problem areas as indicated by the feedback received.
• To encourage the staff to perform better. (2)

10.3 Customer loyalty and repeat business ✔✔

• Improved public satisfaction
• An edge over the competition
• Reduced marketing budget
• Increased sales
• Fewer customer complaints (2) [6]

TOTAL SECTION E: 30 GRAND TOTAL: 200

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