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How to Complain to Carnival Cruises

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How Do I Contact Carnival Cruise Line

Published: December 11, 2023

Modified: December 28, 2023

by Darelle Goble

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Introduction

Planning a cruise vacation can be an exciting experience, filled with anticipation for the adventures that lie ahead. However, it’s not uncommon for questions or concerns to arise during the booking process or even while on board. Fortunately, contacting the cruise line directly can provide the answers and assistance you need.

As one of the leading cruise companies in the world, Carnival Cruise Line offers a variety of channels for customers to get in touch. Whether you have inquiries about booking, onboard amenities, or any other aspect of your cruise, Carnival Cruise Line has several contact methods to ensure you receive prompt and helpful assistance.

In this guide, we will explore four methods you can use to contact Carnival Cruise Line: through phone, email, live chat, or social media. Each method has its own advantages and may be more suitable for specific types of inquiries. By familiarizing yourself with these contact options, you’ll be equipped with the knowledge to reach out to Carnival Cruise Line and address any concerns you may have.

Method 1: Contacting Carnival Cruise Line through Phone

Contacting Carnival Cruise Line by phone is often the quickest and most direct way to get in touch with a representative. Whether you have questions about booking, need assistance with an existing reservation, or have concerns during your cruise, the dedicated customer service team is available to help.

To contact Carnival Cruise Line through phone, simply dial their customer service hotline. The phone number can usually be found on their official website or in your booking confirmation. When calling, it’s recommended to have your booking or reservation details on hand to expedite the process.

One of the advantages of contacting Carnival Cruise Line by phone is the ability to speak directly with a knowledgeable representative. They can provide personalized assistance, answer any questions you may have, and address any concerns promptly. Additionally, if there are any urgent matters or last-minute changes, speaking directly to a representative ensures that your issues can be resolved in a timely manner.

Keep in mind that during peak seasons or busy periods, wait times may be longer. To avoid any potential delays, it’s advisable to call during off-peak hours if your inquiry is not time-sensitive. Carnival Cruise Line typically provides customer service 24/7, ensuring assistance is available whenever needed.

Whether you need information about onboard activities, dining options, or even have special requests such as dietary restrictions or accessibility concerns, the customer service team is trained to address a wide range of queries and provide the necessary information and assistance.

If you prefer to communicate in a language other than English, Carnival Cruise Line often offers multilingual support. By specifying your language preference when making the call, you can be connected with a representative who can assist you in your preferred language.

It’s worth noting that while contacting Carnival Cruise Line by phone is a convenient method for immediate assistance, it may not be the most suitable option for complex or detailed inquiries. In such cases, alternative contact methods like email or live chat may be more effective, as they provide a written record of communication for reference.

Method 2: Contacting Carnival Cruise Line via Email

If you prefer written communication or have a detailed inquiry, contacting Carnival Cruise Line via email can be a convenient option. Email allows you to articulate your queries or concerns in a clear and concise manner, providing ample space to provide any necessary details.

To contact Carnival Cruise Line via email, simply compose a message to their designated customer service email address. You can typically find the email address on their official website or in the contact section of their booking confirmation. When sending an email, it’s important to include relevant information such as your booking or reservation number to ensure a prompt and accurate response.

One of the advantages of using email to contact Carnival Cruise Line is that it provides a written record of your communication. This can be useful for referencing any information provided or resolving any misunderstandings that may arise. Additionally, email allows you to take your time in formulating your inquiry or concern, ensuring that you provide all the necessary details and helping the customer service team understand your needs more effectively.

When reaching out to Carnival Cruise Line via email, it’s important to be as specific and detailed as possible. Clearly articulate your questions or concerns, providing any relevant information or documentation that can assist the customer service team in addressing your inquiry. This can include details about your booking, the nature of your concern, and any supporting documentation or evidence you may have.

It’s important to note that response times for email inquiries may vary depending on the volume of emails received. Carnival Cruise Line makes an effort to respond to customer emails as promptly as possible, but it’s advisable to allow for a reasonable time frame for a response. If your inquiry is time-sensitive or requires immediate attention, it may be more efficient to contact the cruise line through phone or live chat.

Overall, contacting Carnival Cruise Line via email provides a convenient and documented method of communication. It allows you to convey your inquiries or concerns in a clear and detailed manner, ensuring that the customer service team has all the information necessary to address your needs.

Method 3: Contacting Carnival Cruise Line through Live Chat

If you prefer real-time interaction but don’t want the hassle of making a phone call, contacting Carnival Cruise Line through their live chat feature can be a practical option. Live chat allows you to communicate with a representative instantly, asking questions and receiving immediate responses.

To access the live chat feature, visit the Carnival Cruise Line website and look for the “Contact Us” or “Support” section. Often, you’ll find a live chat button or option that you can click to initiate a chat session with a customer service representative.

Once you click on the live chat option, a chat window will appear where you can type your inquiries or concerns. You’ll usually be prompted to enter some basic information, such as your name and email address, to initiate the chat session.

Contacting Carnival Cruise Line through live chat offers several advantages. Firstly, it provides you with direct access to a representative in real-time, allowing for quick and efficient communication. You can get instant answers to your questions or address any concerns you may have, eliminating the need to wait on hold during a phone call.

Furthermore, live chat allows you to multi-task and easily refer back to previous messages during the chat session. This can be particularly helpful when discussing complex matters or referring to specific details mentioned earlier in the conversation. The ability to have a written record of the conversation can also be valuable for future reference.

The live chat feature is typically available during specific hours, so it’s essential to check the Carnival Cruise Line website for their customer service hours of operation. If the live chat option is not available, you may consider using alternative contact methods such as email or phone.

It’s important to note that response times in live chat may vary depending on the volume of chat inquiries being received. Carnival Cruise Line strives to provide timely responses but it’s advisable to be patient and wait for a representative to address your inquiry.

Contacting Carnival Cruise Line through live chat offers a convenient and efficient means of obtaining real-time assistance. Whether you have questions about reservations, onboard activities, or any other aspect of your cruise experience, live chat allows for quick and interactive communication with a knowledgeable representative.

Method 4: Contacting Carnival Cruise Line via Social Media

In today’s digital age, social media has become a powerful communication tool, and Carnival Cruise Line recognizes the importance of connecting with customers through these platforms. By contacting Carnival Cruise Line via social media, you can engage with the cruise line and receive prompt assistance or information.

Carnival Cruise Line maintains an active presence on popular social media platforms such as Facebook, Twitter, and Instagram. To get in touch with the company through social media, start by visiting their official pages on these platforms.

Once you’ve reached their social media profiles, you have multiple options for initiating contact. You can send a direct message (DM) on platforms like Twitter or Instagram, or you can interact with their posts and comment with your inquiry or concern. Alternatively, some platforms allow you to post on the cruise line’s page or wall directly.

One of the advantages of contacting Carnival Cruise Line via social media is that it provides a public platform for engagement. This means that not only can Carnival Cruise Line address your concern directly, but others who may have similar questions or concerns can also benefit from their response.

Social media platforms also offer the advantage of being easily accessible and user-friendly. You can reach out to Carnival Cruise Line at any time, without the need to adhere to specific customer service hours. However, it’s important to keep in mind that response times may vary depending on the volume of inquiries received through social media.

Carnival Cruise Line’s social media team is trained to provide personalized assistance and address inquiries or concerns promptly. They can help with a range of topics, including booking issues, onboard amenities, special requests, and more. Additionally, social media platforms allow for the sharing of visuals, making it convenient to showcase images or videos to support your inquiry or concern.

Remember to be respectful and concise in your interactions with Carnival Cruise Line’s social media accounts, as they are public platforms. Avoid sharing any personally identifiable or sensitive information in your public exchanges, and if necessary, provide only the essential details and request further communication via private message or alternative contact methods.

Contacting Carnival Cruise Line via social media allows for a convenient and interactive way to engage with the cruise line and get your questions answered. Whether you prefer direct messaging, commenting, or posting on their pages, social media platforms offer a modern and accessible means of communication.

Contacting Carnival Cruise Line is made easy with a variety of methods to suit different preferences and needs. Whether you prefer the immediacy of a phone call, the detailed communication of an email, the real-time interaction of live chat, or the public engagement of social media, Carnival Cruise Line has you covered.

To ensure a smooth and efficient customer service experience, it is recommended to have relevant information such as booking or reservation numbers on hand when initiating contact. This will help the customer service team assist you more effectively.

While each contact method has its advantages, it’s important to choose the method that aligns best with your specific inquiry or concern. Phone calls provide direct and personalized assistance, email offers a documented communication record, live chat provides real-time interaction, and social media allows for public engagement and shared responses.

Remember to be respectful, concise, and provide all necessary details when contacting Carnival Cruise Line. This will facilitate a prompt and accurate response to your inquiry or concern. Be mindful of the platform you choose, as some methods may be more suitable for complex or detailed inquiries, while others may be better for quick questions or general information.

By knowing the various methods of contacting Carnival Cruise Line, you have the tools to seek assistance, resolve issues, and gain valuable information throughout your booking and cruise experience. No matter which method you choose, Carnival Cruise Line is committed to providing excellent customer service and ensuring a memorable vacation at sea.

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• Carnival Cruise Lines

Email address for Carnival complaints?

By JessyCruises , June 29, 2016 in Carnival Cruise Lines

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JessyCruises

Is there another email address for complaints regarding Carnival besides [email protected] ? Is there a way to email the president or CEO office like there is on other lines?

Every time I visit carnival.com, I keep getting called the next day by PVPs even though I have repeatedly requested to be removed from the calling list. I have also emailed the address I mentioned and was promised I would stop receiving calls. The calls and voicemails have continued. My requests to the PVP and [email protected] have obviously been falling on deaf ears and I need to go higher up the chain. Not looking to be flamed, just for information.

Thank you in advance

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firemanbobswife

I don't have any email addresses for you, but if you go under your profile and take your phone number out, the phone calls will stop. Just make sure when you book a cruise to put it back in in case they need to get a hold of you.

If you have call display, just don't answer the calls and ignore the voicemails. Eventually, they will give up. That's what happened in my case.

I have the calls blocked but somehow the still go to my voicemail. Very frustrating!

Is there another email address for complaints regarding Carnival besides [email protected] ? Is there a way to email the president or CEO office like there is on other lines?   Every time I visit carnival.com, I keep getting called the next day by PVPs even though I have repeatedly requested to be removed from the calling list. I have also emailed the address I mentioned and was promised I would stop receiving calls. The calls and voicemails have continued. My requests to the PVP and [email protected] have obviously been falling on deaf ears and I need to go higher up the chain. Not looking to be flamed, just for information.   Thank you in advance Jess

If you are just price shopping or dreaming about a cruise, sign out of your account on their website and then they will not know it is you checking. Every time that you go through the process while signed in your VIFP number is linked to the inquiry and the PVP you have used gets a report and it is their job to contact you to see if they can help in any way.

If you find a cruise that you want to book you will be able to sign in during the checkout process.

S.S.Oceanlover

hahaha not likely. Every single time I go onto the site and am logged in they call the next day. They know we won't answer the phone and they never leave a message.

I think someone, maybe Tapi said that they are required by Carnival to call you if you log into the site.

I don't even have the correct phone number in my profile but somehow they always call the correct number.

If you are just price shopping or dreaming about a cruise, sign out of your account on their website and then they will not know it is you checking. Every time that you go through the process while signed in your VIFP number is linked to the inquiry and the PVP you have used gets a report and it is their job to contact you to see if they can help in any way.   If you find a cruise that you want to book you will be able to sign in during the checkout process.

how do you see what vipf offers you have if not logged in? No sense shopping if you don't know what offers you have.

Also I never get any offers except for the past guest offer while my wife gets all kinds of different offers and we have both been on the same number of cruises. Go figure.

Did you try addressing your complaints while ON THE SHIP?

Do you expect them to only correspond with you via email?

Here are the Executive Contacts for Carnival

http://elliott.org/company-contacts/carnival-cruise-lines/

Sent from my iPhone using Forums

Did you try addressing your complaints while ON THE SHIP?   Do you expect them to only correspond with you via email?

Do you really think that the people at guest services care whether you get phone calls and voicemails from a PVP?

They aren't going to get the phone calls stopped.

This has worked for me (and having two cruises booked with them and a good rapport with my PVP have also worked).

The OP has made no indication that they are currently, in the recent past or at any time ever have been on a cruise ship. I would agree that for issues that occur while on board it is best to try and have them addresses while still on the ship, but that does not appear to be the case here.

how do you see what vipf offers you have if not logged in? No sense shopping if you don't know what offers you have.     Bill

go to carnival.com (don't log in). Go to 'Plan' at the top bar and choose ' VIFP Offers'

then put in your VIFP number. this will show you your offers and you don't have to log in and I do this and they never call me.

they only call me when actually I log in

go to carnival.com (don't log in). Go to 'Plan' at the top bar and choose ' VIFP Offers'   then put in your VIFP number. this will show you your offers and you don't have to log in and I do this and they never call me.   they only call me when actually I log in

Thanks. I'll have to give that a try:)

Cruisin 4 Ever

hahaha not likely. Every single time I go onto the site and am logged in they call the next day. They know we won't answer the phone and they never leave a message.   I think someone, maybe Tapi said that they are required by Carnival to call you if you log into the site.   I don't even have the correct phone number in my profile but somehow they always call the correct number.   Bill

I regularly log in with my vifp # and have only received 3 phonecalls ever.

Thanks for quoting me. [emoji6]

Yes, PVP's are required to make a certain number of calls each day which are divided in different categories. One of them is for recurring leads, or people that have recently been on the website. In my case, my PVP was someone who I knew personally and who was my PVP from 2008 until he quit earlier this year, so he knew not to call me if my name popped up on his "to call list".

With my PVP's departure, I now have a new one assigned to me. She called for the first time a few months ago, and even though I have no plans to sail on Carnival any time soon, I still chatted with her for a long time, and talked about my cruising history and my preferences when booking future cruises. And I told her not to call every time I appear in her recurring leads. She hasn't called since.

In my opinion, developing a good rapport with your assigned PVP is key to avoid the kind of annoying and impersonal behavior that the OP is dealing with. The PVP will remember you and they will remember your preferences. Keep in mind that PVP's literally have thousands of guests in their database. You're just another name on the list.

As others have suggested, the OP can always log off from the website, remove her phone number from her profile, or escalate her complaint, but I would NOT try to contact Carnival's CEO over this. No offense, but frankly, he has way more important things to do than to single out a PVP and have him stop calling a guest that keeps visiting the website. Alternately, the OP can take a few minutes, try to develop some rapport with this PVP who is attempting to do his job and voice out her preferences (and no, ignoring phone calls or picking up the phone and saying "don't call me" doesn't count as developing rapport).

To the OP: If you still feel that you need to escalate this in order to stop receiving these pesky and annoying calls, you can do so but at a more effective level. Call the PVP phone line, but instead of dialing the PVP's extension, get in touch with the receptionist and request to speak with the PVP's Sales Coach. They are the PVP's direct boss and they will be much more effective in getting your message across than to try to contact Carnival's CEO.

Great info as always Tapi!

So is the reason I never get calls even when logged onto the site because I do not have a PVP? Usually we book online and transfer to our TA.

I agree with Tapi. I have a good rapport with my PVP and she never calls me unless I call her first.

If they have not booked a Carnival cruise, how do they do that?

RuthlessBoss

The first 2 pages of older posts are all referencing Royal and has been on their larger ships. The only reference to Carnival is this thread.

Havingfun2010

It's simply an act of desperation on the part of Carnival. They want to snag you before you realize that you can go on other cruise lines, get better service, and pay about the same price.

Great info as always Tapi!       So is the reason I never get calls even when logged onto the site because I do not have a PVP? Usually we book online and transfer to our TA.

Technically, every profile is assigned to a PVP. Whether that PVP works his leads the way that he is supposed to is another story. Some profiles could be buried deep in that PVP's database. Some PVP's generate so much business that they may never even have the time or the desire to follow up with recurring leads from the website. Other profiles may have outdated contact information. Yours specifically may say that you're working with a TA which would tell the PVP not to call you. The specific reason why you don't get calls is anyone's guess.

Call it desperation if you want, but if they were desperate, ships wouldn't be sailing so full. Most notably the solo passengers have been eliminated from sales. Until a year or two ago the solo supplement was eliminated on many sailings. To me, offering solo specials meant they needed to fill cabins even if there was only one in it.

I have not set foot on a Carnival ship since July 2014 and not likely to if they keep harassing me every time I visit their site.

Yes. I have tried calling. This has been going on for a few years. Not just with this PVP but with the prior one too. I was told by the iCare email address that I would stop getting calls. I have not. If I email them and they email me I expect them to follow through.

Here are the Executive Contacts for Carnival http://elliott.org/company-contacts/carnival-cruise-lines/

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