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Reviews 4.6.

1,038 total

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Ramsay travel Dundee....AVOID!!

Ramsay travel Dundee.....phoned them to enquire about a non package holiday and had also been looking at a Tui package for Easter so, gave them a chance to quote. I always go direct but thought I'd give them a chance as they are an independent. They quoted me slightly higher than Tui direct (even though their Facebook page boasts of almost always smashing the 'big boys' and offer customer service 2nd to none) When I mentioned the Tui price, Hamish matched it. I thought fair enough, I've got a travel agent to deal with everything so surely will take some of the usual organising away. How wrong I was! Before departure, I phoned to ask if I had prebooked seats or if they'd asked Tui for passenger assist as my young daughter is Type 1 diabetic. Has she got autism was the agents question to me. No, she's type 1 diabetic I told you. Oh, well it's normally only folk with autism that need passenger assist he replied! I went on my holiday with my 2 children and, on check in at antalya airport, was hit with a 30 EURO charge because I didn't check in online apparently. I'd booked through this travel agent who made no reference to check in online and,on heading out at Newcastle, this wasn't mentioned either. Although a Tui holiday, the flight was with Corendon, a Turkish equivalent of easyjet. Was not impressed with any of Ramsays 'customer service' or the additional charges and ludicrous sweeping disability comment. Back to booking direct for me from now on...absolutely no benefit to using this travel agent whatsoever!

Date of experience : March 27, 2024

Disney Booking

I'm really impressed with everything Corrie has done for us. She went out of your way to help us and I know bookings with disabilities are more time consuming. But she has made something stressful a lot easier for us and kept us updated on what was going on every step of the way. She went above and beyond to ensure everything was put in place for us for our holiday at the airport and hotel. I will defo book in the future and be recommending you to friends and family! Thanks Corrie (dunfermline branch)

Date of experience : January 16, 2024

Very helpful and my booking was…

Very helpful and my booking was completed very quickly and Danny managed to get a cabin right next to my friend x

Date of experience : March 22, 2024

Fantastic Service

Just booked our third trip through Ramsay Travel, Aberdeen. Our requirements were really listened to and Paul went above and beyond to find us the perfect deal. Fantastic service.

Date of experience : February 15, 2024

Booking your dream holiday this is the place

Nick was amazing he put so much effort into to making sure we got what we wanted. Used Ramsay's a few times now would always recommend we are looking forward to our once in a lifetime trip

Date of experience : January 11, 2024

The best travel agents I've used

Every holiday I have booked I have used ramsay travel . I have had the best deals at the best prices. Never had any bad experiences and will continue to keep booking through them. If you want a fab holiday at fab prices then book here

Date of experience : February 22, 2024

Great Service and Competitive Prices

Due to a sudden and unexpected illness we had to cancel our 12 night European Explorer at short notice. We discussed the options with Ewan who was professional and efficient in helping us rebook the same holiday for later in the year. We have used Ramsays World Travel on a couple of occasions and their service is always first class and their prices are competitive.

Date of experience : January 30, 2024

Excellent agents

Excellent knowledge, a thorough and prompt response to my multi-centre holiday search, considered all my requests and changes with no hesitation and delivered the best package at a reasonable price!!! Super service as always. Trustworthy company. No where better in my opinion (frequent flyer, like to check out all options and websites) Thank you Ramsay Travel!

Date of experience : February 02, 2024

Brilliant service

Brilliant service, great patience and nothing too much bother

Date of experience : April 09, 2024

Andrew Malcolm-1st class

Andrew Malcolm absolutely knew his job. He was very knowledgeable and listened to what we were wanting/not wanting. He spent a lot of time getting us the best deal - trying different routes/times/etc. We were heading to Trailfinders and only went in to Ramsay Travel to get a quote. However, my partner and I took to Andrew straight away and decided, without even communicating, that we wanted to give him our business. Thank you Andrew! We’ve already recommended you to others.

Date of experience : October 26, 2023

Ramsays of Aberdeen

Absolutely brilliant , we had to postpone our cruise due to my wife’s health and the staff was so helpful from start to finish , Michael got us a new booking for year after , no hassle for him , no fuss , he just got it done , can’t wait for our holiday , thank u Ramsay travel for keeping our dream alive 👍❤️

Highly Recommend

I can’t praise Daniel at Ramsay World Travel Stirling enough for all his help in getting our upcoming holiday booked especially as we made changes which gave Daniel extra work. This our second holiday booked through Ramsay and it won’t be our last,I highly recommend them.

Date of experience : October 28, 2023

Multi Centre USA Honeymoon

Booked our multi centre honeymoon with Eilidh at Stirling branch to travel to New York, Orlando and Vegas and I cannot express how amazing her service has been from the moment I made my first enquiry via Facebook. She was able to offer a better deal than we had through another agency and has answered all our questions prior to booking, we cant wait to travel next year! Thanks Eilidh x

Date of experience : May 09, 2023

Happy Holidays

Have used Ramsay travel in the past and will continue to do so - excellent service and a good knowledge of the resorts/ hotels I have chosen. I would have no hesitation in recommending Ramsay travel to friends/ family.

Date of experience : February 24, 2024

Brilliant Service

Nothing is too much trouble, even when you have a million questions. We've used Ramsay for amazing bespoke holidays as well as their superb offers of package deals. Service is amazing. Shout out to Nick in Aberdeen for being our holiday guru x

Date of experience : June 08, 2023

Ramsay Travel Aberdeen

Nick at Ramsay Travel Aberdeen went above and beyond to help us book our holiday. The service he provided was amazing, nothing was too much for him and he was quick to action all queries. This is our 4th trip booked with Ramsay, would not go anywhere else. Definitely the best customer service experience we have had by far! Thank you!

Date of experience : June 01, 2023

Personalised experience and working to a budget

I can't thank Lewis enough from the Dunfermline office. I phoned as had my dream holiday to Thailand with Tui cancelled (Christmas 2023 and new year) and moved the flight by a day. I had a budget and Lewis managed to rebook my holiday and came in on budget. Brilliant personal customer service. All going well, I now know who to use to book my future destinations with.

Date of experience : July 21, 2023

Everyone that I dealt with at Ramsay…

Everyone that I dealt with at Ramsay were really happy to help. No question was too difficult and I wasn’t made to feel like I was irritating for asking too many questions. Eilidh and Kirsty both helped with us planning our holiday and we want to thank them. The deal we got for the holiday was fantastic. At this point everything has been smooth sailing! Thanks!

Date of experience : October 21, 2023

Wonderful as always

Great helpful and informative staff. I use this travel agent for all of my holiday bookings now. They are fantastic and great to have a store I can actually walk into and deal with people face to face

Date of experience : January 23, 2024

Kirsty was super helpful in answering…

Kirsty was super helpful in answering all of our questions and worried queries! She gave us a few options and helped us make our mind as to which to go for! She has made the whole thing super easy and smooth for us as our first proper holiday! Would definitely recommend to anyone looking to book their holiday!

Date of experience : June 30, 2023

Reviews of Ramsay World Travel. (Travel Agency) in Aberdeen (Aberdeenshire).

Description.

Information of Ramsay World Travel, Travel Agency in Aberdeen (Aberdeenshire)

On this page you’ll find the address, open hours, more popular times, the contact, photos and real reviews of this business.

This business has received very good reviews from their customers, so probably it’s a place you should try if you are looking for this kind of services.

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Ramsay World Travel

Location & Hours

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6 Whitehall Crescent

Dundee DD1 4AU

United Kingdom

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About the business.

34 years experience of making your dream holiday a reality. Offices in Stirling, Dundee, Lochee, Perth, Kirkaldy, Dundee and Aberdeen. …

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Overall rating

If I could leave a -5* review, I would. We booked a 13 Euro Rail Trip to Budapest, Vienna, Prague and Berlin in December through Ramsay Travel. Only 1 x 20kg checked suitcase (for a couple) and 2 x cabin bags were included in the cost (£1,518). However, upon arriving at the boarding gate, we were faced with an additional charge of £46 for the cabin bag as we were only booked to have a small personal bag each. We then had to add 1 x cabin bag to our return flight as we faced the same problem, resulting in another additional charge of £27.99. We raised this issue with Ramsay Travel immediately and were made to feel as though this was our error for misunderstanding their advertisement when it clearly said cabin bags were included. Not once did they ask for photo evidence of what we had with us to ensure it was in line with Ryanairs cabin bag policy. After sending proof of what Ryanair class as cabin bags, our complaint was escalated to head office, who immediately responded saying that no refund would be given. The receipts for these charges were sent to a private Ramsay Travel email, and we have now requested twice for the receipts to be sent to us. Both times have been answered saying they had been sent, but nothing has been received. Upon arriving at our hotel in Budapest, the hotel was old, run down and not well maintained. We were booked into a twin room (for a couple) and one of the beds were broken. We spoke to the receptionist, who just asked if it could be slept on and would try get someone to fix it... after 2 nights, I suffered back pain and 2 uncomfortable sleeps. We then had rail travel booked from Budapest to Vienna, upon boarding the train, we came to realise that no seat reservations had been made. The train was extremely busy and we were forced to stand for the journey, which is not a short rail journey at 3 hours 30 minutes, may I add. As a fellow Travel Co-ordinator, I would never dream of booking rail travel for clients and I am absolutely appalled that this happened, especially given that reservations would not have cost much. We then arrived in Vienna, and again the hotel was extremely aged and not well maintained. The pillows in the room were very soft, and after asking the receptionist if it would be possible to have additional pillows, were told "no, wait until morning, I don't know where they are". Another night with a poor sleep. After 1 night, we noticed that there was a fly infestation in the bathroom, which resulted in us having to be changed rooms. Our train from Vienna to Prague also did not have seat reservations, and we had to pay an additional £6 to make these reservations as we did not like the idea of standing on a busy train for nearly 5 hours. Same again for our train from Prague to Berlin, which was another additional cost of £5. At such a low cost to add seat reservations, it begs the question why could Ramsay Travel not have booked these in the first place? In the response from head office regarding this aspect of our complaint, it is stated that "seat reservations were not part of the package price", at no point were we made aware of this and I would expect a seat reservation to be made for such a long journey. This is without a doubt, the worst holiday I have ever been on and feel extremely let down by the Ramsay Travel staff, and disgusted at the lack of professionalism and standards that they set. We had also booked a trip to Thailand back in January through Ramsay Travel and airport transfers were booked for the wrong arrival and departure flights... sums up the staff to be honest. No attention to detail what-so-ever. Never again will I book a trip through Ramsay World Travel, I wouldn't trust them to book a train from Edinburgh to Glasgow. I strongly recommend NOT using their service.

PLEASE DO NOT USE THESE PEOPLE TO BOOK YOUR HOLIDAY.......!!! After booking with them last week for a family holiday and parting with a substantial amount of cash, when the booking details came through they were not what was requested..... although there a 3 people travelling I only have a double room...and not the family with the balcony I requested....only 2 people booked on the flight...and although I requested them together they are not... i am now having to deal with head office as the agent refuses to take my calls or get back to me... this can take up to 28 days for a result. ... this is for sure going to cost me more money!!!...and because they do not record their calls...it's his word against mine .....I am disgusted with the service so far and quite frankly should have used my gut instinct and not booked after last year's error resulting in a 7 hour delay as transfers were booked for the wrong day!!! ....PLEASE BOOK IN PERSON....CHECK ALL YOUR DETAILS THOROUGHLY BEFORE YOU PART WITH YOUR CASH....OR IT WILL COST YOU !!!!

Overcharged by £200 for a trip. Danny from their office in Perth tried to blame someone else but was surprised when I showed him the invoice I had from them that was £200 cheaper. I was then told by their assistant manager that I would get a cheque through the post from their head office in Dundee by Wednesday. Surprise surprise no cheque. I have now been in contact with my bank and police because of this fraud. My best advice is to avoid Ramsey travel Perth at all costs.

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• Transport planning

National Travel Survey mid-year estimates

The survey collects information on how, why, when and where people travel. The mid-year estimates provide faster indicators for key tables.

National Travel Survey mid-year data tables

The mid-year estimates provide faster indicators for key tables and include data for 12-month periods from July to June.

NTSMY0101: Trips, distance travelled and time taken: England, year ending June 2023 ( ODS , 7.24 KB )

NTSMY0303: Average number of trips, stages, miles and time spent travelling by mode: England, year ending June 2023 ( ODS , 12.4 KB )

NTSMY0403: Average number of trips, miles and time spent travelling by trip purpose: England, year ending June 2023 ( ODS , 11.7 KB )

NTSMY0409: Average number of trips and distance travelled by purpose and main mode: England, year ending June 2023 ( ODS , 13.4 KB )

NTSMY0601: Average number of trips, stages and distance travelled by sex, age and mode: England, year ending June 2023 ( ODS , 33 KB )

NTSMY0611: Average number of trips and distance travelled by sex, age and purpose: England, year ending June 2023 ( ODS , 24 KB )

NTSMY9903: Average number of trips by main mode, region and rural-urban classification of residence: England, year ending June 2023 ( ODS , 14.4 KB )

NTSMY9904: Average distance travelled by mode, region and rural-urban classification of residence: England, year ending June 2023 ( ODS , 15.8 KB )

NTSMY0001: Sample numbers ( ODS , 7.65 KB )

National Travel Survey statistics

Email [email protected]

Public enquiries 020 7944 3077

Media enquiries 0300 7777 878

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