travel tax refund cebu pacific

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Travel Tax Refund

A. basic policies on regular travel tax refunds.

• Claims for refund must be made within two (2) years from the date of payment.
• The travel tax refund check is for deposit to the payee’s account only but may be uncrossed upon the request of the payee who shall be properly identified.
• If the claimant is not the passenger, a Special Power of Attorney shall be submitted for the release of the check.
• For minor a payee, the parent shall present the minor’s original birth certificate, unless the parent signed the passport on behalf of the minor. If the claimant is not the minor’s parent, he/she shall present the minor’s original birth certificate and submit a Special Power of Attorney executed by the minor’s parents.
• Airline companies or their agents may grant the refund to the passenger if the travel tax sought to be refunded has not yet been remitted to TIEZA.

The following identification cards are acceptable for the purpose of claiming refund checks:

B. SAME-DAY REFUND (SDR) of Travel Tax paid directly to TIEZA at travel tax counters at various airport terminals within 24 hours from time of payment.

In all cases, passenger is required to present original passport and submit accomplished SDR form and original TIEZA official receipts (passenger and airline copies).

Airport Tax Refund: Guide on How to Get a Philippines Travel Tax Refund

Was your trip canceled but you already paid a Philippine travel tax? Are you exempt from travel tax? Well, don’t worry, you could get a refund for the tax you have paid even if your ticket is not refundable. Here’s how to get a Philippine Travel Tax Refund on your flight tickets.

• Travel Tax in the Philippines & Terminal Fees: Cost, Exemptions, Refunds
• Step by Step Guide on How to Pay Your BIR Taxes Online in the Philippines
• How Filipino Digital Nomads or Online Sellers Can Register to BIR and Pay Taxes
• How to Use and Send Money using GCash in the Philippines
• 9 Ways To Make Money While Traveling – How To Sustain a Travel Lifestyle

Table of Contents

How much would you pay for a travel tax in the Philippines?

Here’s an article that discusses more travel tax and terminal fees .

Persons who can get a Travel Tax Refund

If you have paid for travel tax or are exempt or got downgraded, you can get a refund. Refunds can be claimed within two years from your payment date. Included are the requirements for getting a refund.

Those with unused tickets

• Airline Ticket with travel tax payment or Official Receipt of Travel Tax (Passenger and Airline copy)
• Fare Refund Voucher or Certification from Airline (stating that ticket is not used, non-rebookable or has no refund value)

The First Class and Economy class have different costs; if you are downgraded, you can get a refund of the difference.

• Airline Ticket with travel tax payment or Official Receipt of Travel Tax (Passenger copy)
• Certification from the airline that your ticket was downgraded or the flight manifest

Non-immigrant foreign nationals staying in less than a year

If you are a foreigner that has stayed in the Philippines for less than a year (e.g., a tourist), then you can skip paying the travel tax. However, if you have an international flight, you may get automatically charged. Get a travel tax refund!

• Passport or a certification from the Bureau of Immigration indicating the passenger’s identity, status, and date of arrival
• Airline Ticket with travel tax payment or Official Receipt of Travel Tax (Passenger Copy)

Qualified for Travel Tax Exemption

Check here if you are exempted for travel tax (OFWs, Diplomats, etc.)

• Supporting Documents

Qualified for Reduced Travel Tax

Check here if you are qualified for reduced travel tax (Minors, Spouse or Children of OFWs, etc.)

Double Payment

If you have paid travel tax twice for the same ticket, then you can get a travel tax refund.

Undue Travel Tax

Step by step guide in getting a travel tax refund.

STEP 1 : Gather all your documents before going to Travel Tax Center. If you are not the payee, you’ll need a Special Power of Attorney. If you are a parent of a minor payee, bring your child’s birth certificate.

STEP 2 : Fill-up a TIEZA Refund Application Form. You can print this form ahead, too.

STEP 3 : Present the documents to the TIEZA Centers.

STEP 4 : Wait when your check is available. It’s usually within three working days buy you can avail the one Same-day refund. See below who can avail.

STEP 5 : Get your check refund.

Travel Tax Centers and Schedules

Frequently Asked Questions

When can I get a refund?

You can get it within 2 years from the payment date.

What if I’m out if the country?

You can do it when you return to the Philippines within 2 years from the date of payment or execute a Special Power of Attorney for a representative to process for you.

What if the payee is a minor?

The parents shall present the minor’s original birth certificate unless the parent has signed the passport on the minor’s behalf. If the claimant is not the parent, you’ll need to present a Special Power of Attorney executed by the parent and the original birth certificate of the minor, as well.

Can I get a refund from my airline?

Yes, if the travel tax has not yet been remitted.

Whose name is in the check?

The travel tax refund check is for deposit to the payee’s account. However, you can ask an uncrossed check, too.

I don’t have my passport, what else can I use to claim the refund?

• GSIS / SSS ID
• Original Postal ID
• Driver’s License

Who can get a same-day refund?

Submit your SDR form and the documents if you the reason for the refund is:

• Offloaded Passengers or Cancelled Flights
• Entitled to exemption or reduced tax
• Tax paid twice

Where can I get a same-day refund?

Mostly at the airport counters.

I hope this guide will help you in getting a Philippine Travel Tax Refund. Though our flight is canceled, at least we get our money back, right? Also, this is very useful, especially if you are an OFW or a tourist since you won’t have to pay. Good luck!

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Written by Kach Umandap

Founder of Two Monkeys Travel Group. Since 2013, Kach has visited all the 7 continents (including Antarctica) and 151 countries using her Philippines Passport. In 2016, she bought a sailboat and went on sailing adventures with her two cats - Captain Ahab & Little Zissou in the Caribbean for 2 years. She now lives in Herceg Novi, Montenegro where she's enjoying her expat life and living on a gorgeous Stonehouse. She writes about her experiences traveling as a Filipina traveler with a PHL Passport. Also tips on backpacking trips, luxury hotel experiences, product reviews, sailing & adventure travel.

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CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND

When your Cebu Pacific flight is canceled or rescheduled, the airline provides options on what to to with your booking. You can rebook , request a refund , or convert your ticket to a travel fund .

WHAT'S COVERED IN THIS GUIDE?

What is a travel fund?

In the context of Cebu Pacific, a travel fund a virtual wallet where you can transfer the cost of your ticket, which can then be used to pay for your future bookings. The amount to be transferred excludes insurance add-ons and other service fees, if any.

For example, let’s say that my Manila-Cebu flight was canceled. Instead of rebooking it or asking for a refund, I can have that amount be stored in my Travel Fund. In a way, it’s like I have credits that Cebu Pacific is keeping for me. Now, in the future, when I decide to book another flight with them, I could use it to pay for that new booking.

You can keep that amount for 90 days (in some cases, 180 days), which starts on the day of conversion. If you fail to use it within that period, it will expire. You can also use it only for the original passenger.

But unlike refunds which usually take weeks (or even months) to complete, you can use a travel fund quickly and easily. If I convert my ticket to a travel fund today and I choose to book another flight tomorrow, I can already use the credited amount. If you can’t wait for a refund, this is a good option, provided that you are certain you will be using it within the next 90 days.

How to transfer your ticket to a Travel Fund

• Visit the Cebu Pacific website: www.cebupacificair.com . Click on MANAGE BOOKING.
• Supply the information needed to access your booking: Booking Reference Number and Surname of the passenger. If you have a GetGo membership, log in to your account.
• On the dashboard, find your flight. Click the MANAGE button next to it.

• On the next page, you will find icons. If your flight has been canceled by Cebu Pacific, you will find a TRAVEL FUND option. If your flight isn’t canceled, choose CANCEL FLIGHT and follow the next steps.
• Enter the information asked on the next page.
• Confirm transfer to Travel Fund.

When it’s done, you should receive an email from Cebu Pacific stating that the price of the ticket has been converted into Travel Fund credits.

Here’s a quick infographic summing up the process:

Frequently Asked Questions

Who can avail of travel fund.

Generally, if the airline cancels or reschedules your flight with 1-hour difference, you are entitled to a rebooking, refund, or travel fund. Note that there should be at least a 1-hour difference from the original schedule.

If you voluntarily cancels your flight, you may be entitled to these options depending on your fare type. Most promo fares are not covered. Other cases like death or serious illness or injury of the passenger can also be a reason for a refund or conversion to travel fund. You will need to submit a valid certificate and other necessary documents.

My flight has been rescheduled, can I avail of the Travel Fund option?

Only when there is a 1-hour difference between the original schedule and the new schedule. Otherwise, you are not entitled to a travel fund, refund, or rebooking.

Will the travel tax be included in the conversion to Travel Fund too?

The travel tax will not be included in the converted amount at first, but it will be added within 15 days after completing your booking conversion to Travel Fund.

Travel taxes are processed separately and entail coordination with other agencies, but it will be added eventually.

How to use Travel Fund to book another flight?

When you decide to use Travel Fund credits to purchase another ticket, simply book a flight on the website or app as you normally would. The difference is: on the PAYMENT page, when asked how you want to pay, choose the TRAVEL FUND option.

If I had my ticket converted to Travel Fund, could I change my mind and ask for a refund?

NO. If your flight is canceled or rescheduled (with 1 hour difference), make sure you weigh your options carefully before making a decision. Once it’s done, it is final and irreversible.

If the validity of the Travel Fund expires, will I still be able to use it?

NO, not anymore.

You will receive an email reminder 45 days before the travel fund expires. Remember, the travel fund’s validity is 90-180 days (depending on the case) from the day of conversion.

Is there a fee for converting a ticket to Travel Fund?

If it’s the airline that canceled or rescheduled your flight, it’s FREE OF CHARGE.

But if it’s you who canceled, the airline may charge a processing fee.

Can I use the Travel Fund for another person?

NO. It is non-transferable. It may be used for the same person on record.

There are multiple passengers in our booking. Are all of us entitled to use Travel Fund?

Here’s what Cebu Pacific’s Terms has to say about that:

“Multiple passengers named in one Itinerary Receipt will have the option to create a single fund that may be redeemed by anyone in the record or to split the fund to allow each passenger on record to get his share. Except for this instance, the airline will follow a one booking-one Travel Fund policy. A single Travel Fund cannot be created out of multiple bookings, as the Travel Fund is associated with the passenger’s booking reference and not with his name.”

2020 • 3 • 15

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good evening po. naprocess napo yung cancellation ko ng flight. san po banda makikita yung travel fund?

what if I use the Travel Fund from my cancelled flight and I decided to use it on a specified date and yet I got cheaper fare on my next booking, can I add additional person to avail the fund? If in case it will be allowed and I lack fund for my additional passenger what will be my payment option? Thanks.

Good morning san ko po makikita yung ticket kung nailagay ko sa travel refund?

Hi! I just want to ask about travel fund being used by the one on record, is this pertaining to the name on the tickets that was cancelled or are you talking about the name on the account used to book the flight ?

Hello. I read in a post that one cannot use his/her travel fund during a seat sale or for promo fare. Travel fund can only be used for regular fare. Is this true?

Can I use it directly if I desired to book right after processing the travel fund? I mean I tranferred it already to Travel Fund and appeared alrady in my account.

How do i know if i already successfuly converted my booking into travelfund?how long will it takes to get an confirmation.

Good morning .where can i see the options for travel fund?.only rebooking and rerouting appears.my original flight was on april 2,2020 manila – dumaguete and april 18 dumaguete-manila .pls help thank you

Good morning po. saan po makikita ang total amount ng nasa travel fund ko at reference number nito?

Maraming salamat

Hi icoconvert ko sana yung 32,093 php to travel fund pero nung mag cacancel na po ako. 17,000 nalang. Bakit po kaya ganon? Wala naman ako matawagan sa cebpac :(

Hi po good morning po paano kopo mare book ang ticket namin kasama ko po mga anak k at bawal ang bata.april 1 pa po ticket nmin

Sayang Yung 13K na binayad ng Asawa ko sa one way ticket going to Dubai. Di alam Kung marerefund pa haisssst

I converted to travel fund got email saying all OK – but nothing in my fund ??? Is it instant or does it take some time to get the amount into the travel fund please

how to transfer my booking if we used another email add?

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Cebu Pacific Travel Tax: Is it Included in the Purchased Ticket Price?

The Philippine travel industry is a robust and dynamic sector that continues to experience significant growth. A crucial aspect of this industry, often overlooked by travelers, is the requisite Philippine Travel Tax. This government-imposed levy applies to Filipinos, permanent residents, and foreigners who have stayed in the Philippines for over a year. Although a mandatory requirement, its understanding can prove baffling for many, particularly those utilizing the services of a leading domestic airline, Cebu Pacific.

Table of Contents

Cebu pacific travel tax: what for.

As amended, the Philippine Travel Tax is a levy mandated by Presidential Decree No. 1183 and collected by the Tourism Infrastructure and Enterprise Zone Authority (TIEZA). Its imposition is based on having travelers contribute to the government’s efforts in improving tourism infrastructure and promoting Philippine tourism. With varying rates depending on travel class and passenger’s age or status, the travel tax is usually incorporated into the airline ticket cost for international flights.

In the context of Cebu Pacific , understanding and managing the Travel Tax can be a relatively straightforward process. Users intending to purchase their tickets manually through ticket offices or travel agencies must note that the travel tax is not included in the quoted ticket price. It is to be paid separately at the TIEZA counters located at the airports before departure, with the standard full rate costing PHP 1,620 for economy class passengers. In contrast, business class passengers are obligated to pay PHP 2,700.

In comparison, customers purchasing tickets via the Cebu Pacific website or mobile application have the convenience of paying their travel tax during the booking process itself. The “Philippine Travel Tax” option appears during the booking process, prompting the client to add it to the fare. It is a hassle-free method, saving passengers the inconvenience of queuing up at the airport before their flight.

Cebu Pacific’s proactive approach in providing customers with an option to include the travel tax from the onset of the transaction ensures hidden costs do not blindside the customers. However, it is crucial to remember that this in-flight payment option is only available for those booking through Cebu Pacific’s direct channels. If a booking is made through a travel agent, passengers will still need to pay the travel tax at the airport or directly to TIEZA.

Moreover, certain cases qualify for exemptions and discounted Travel Tax, such as Overseas Filipino workers (OFWs), infants below two years traveling without a seat, or individuals endorsed by the Philippine Sports Commission. Cebu Pacific urges eligible passengers to check with TIEZA, the collecting arm of this tax, for any exemptions or reductions applicable to them.

Have other questions regarding Cebu Pacific? Check out other Cebu Pacific FAQs .

Cebu Pacific Travel Tax Frequently Asked Questions

What is the philippine travel tax.

The Philippine Travel Tax is a government-mandated fee imposed on Filipino citizens, permanent residents, and foreigners who have stayed in the Philippines for over a year. The fee is used to improve the tourism infrastructure and promote Philippine tourism.

Who is required to pay the Travel Tax?

Individuals required to pay the Philippine Travel Tax are Filipino citizens, permanent residents, and foreigners who have lived in the Philippines for at least a year and are embarking on an international flight via Cebu Pacific.

How much is the Philippine Travel Tax?

The Philippine Travel Tax for economy class passengers is PHP 1,620, while business class passengers must pay PHP 2,700.

Can the Cebu Pacific Travel Tax be paid online?

Yes, you can pay the Cebu Pacific Travel Tax online, specifically during the ticket booking on the Cebu Pacific website or mobile application.

Is the Travel Tax paid with the Cebu Pacific ticket refundable?

The possibility of refunding the Travel Tax depends on Cebu Pacific’s policies and specific conditions, for which passengers are advised to contact Cebu Pacific directly.

Can I pay the Cebu Pacific Travel Tax at the airport?

Yes, passengers can pay the Cebu Pacific Travel Tax at dedicated TIEZA counters located within the airport before departure.

Is the Cebu Pacific Travel Tax included in the ticket price?

If you’re booking your ticket via Cebu Pacific’s website or mobile application, you can include the Cebu Pacific Travel Tax in your fare. Otherwise, it will have to be paid separately.

What if I don’t pay the Philippine Travel Tax?

If you fail to pay the Cebu Pacific Travel Tax, you might experience complications at the airport, including refusal of departure until the tax is settled.

Are there any exemptions for the Cebu Pacific Travel Tax?

Yes, certain individuals, such as Overseas Filipino Workers (OFWs), infants under the age of two traveling without a seat, or individuals endorsed by the Philippine Sports Commission, can be eligible for Cebu Pacific Travel Tax exemptions or discounts.

Can foreign nationals also be subjected to the Travel Tax?

Yes, foreigners who have lived in the Philippines for at least a year must pay the Philippine Travel Tax.

Is the Cebu Pacific Travel Tax only for international flights?

Yes, the Cebu Pacific Travel Tax applies to international flights departing from the Philippines.

Can I pay Travel Tax for someone else?

Yes, you may pay the Travel Tax for someone else. It can be done online during the booking process or at the airport’s TIEZA counter.

How can I get a refund for my travel tax if I cancel my trip?

For refunds of Travel Tax , passengers are advised to inquire directly with Cebu Pacific, as the possibility of a refund depends on specific conditions and regulations.

How will I know if I’m eligible for a discounted or exempted Travel Tax?

Certain individuals may qualify for exemptions or discounts on the Travel Tax. To determine eligibility, it is advisable to consult directly with TIEZA.

In conclusion, the Cebu Pacific Travel Tax, though compulsory, can be easily managed by passengers through advanced payment options during the booking process, relieving them of potential stress. Understanding this widely applied yet often misunderstood levy can help passengers enjoy their travels with greater peace of mind and contribute positively to the continued growth and development of the national tourism infrastructure.

Check Out Other Cebu Pacific FAQs

How to Book Flights Online with Cebu Pacific?

What Are the Cebu Pacific Payment Options for Bookings?

Cebu Pacific Seat: Can I Choose My Seat?

What are the Requirements of the Cebu Pacific Infant Policy?

How to Check Cebu Pacific Flight Status

Cebu Pacific Pet Policy: Are Pets Allowed on Flights?

For more information, booking, and information, head to  Cebu Pacific Air Official Website  or call the reservation hotlines (02) 8702 0888 or (032) 230-8888.

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How to Claim/Refund the Terminal Fee for OFWs

With the earlier news of imposing higher terminal fees at NAIA terminals starting April , OFWs are secured of an exemption from this new adjustment at the country’s primary gateway.

Furthermore, since June of 2017, the Republic of the Philippines has issued a memorandum for the refund of terminal fees for returning OFWs, as part of the administration’s initiatives to allay the difficulties OFWs have to undergo to secure an employment overseas. For those who may have been an OFW for quite some time already, the PHP 550 refund may seem petty, but it’s still yours.

A Guide for the Terminal Refund Fee for OFWs

Here is a simple guide on how OFWs can claim the PHP 550 terminal fee at the airport:

Here are the documentary requirements that you will need to provide for this transaction:

• Passenger flight ticket
• Itinerary receipt,
• Official receipt/invoice
• Work permit,
• Valid ID company,
• Valid employment contract,
• Recent payroll slip, or other equivalent document
• Submit any of the above documents under Heading A to the counter clerk at the refund booth at the airport.
• Provide a photocopy of the items listed under Heading B to the clerk, as requested.
• Finally, provide your boarding pass and receipt, as well as a copy of your overseas employment certificate (OEC) to claim your refund.

According to an earlier statement by Manila International Airport Authority General Manager Ed Monreal, the refund has no expiration date. Simply claim the refund at the check-in counters or at the administration building of the Ninoy Aquino International Airport between 8 am and 5 pm every Friday, except holidays, as shared in a report by the Philippine Star .

ALSO READ: Here’s What the PH’s First Eco-Airport Looks Like

The initiative as authorized by the Department of Labour and Employment (DOLE), in coordination with the Civil Aviation Authority of the Philippines (CAAP) and the Overseas Workers Welfare Administration (OWWA) is part of the administration’s commitment to safeguarding the interests of OFWs all over the world.

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How to refund or rebook your flight bookings with cebu pacific air.

Many have been asking me "how to rebook or refund their flight bookings with Cebu Pacific Air?" In this blog, I will help you with your concerns.

Affected passengers on cancelled flights can choose from any of these options:

• Rebook the flight, with change fees and fare difference waived.
• Store the full value of the ticket in a Travel Fund . This is valid for 180 days and can be used to book or pay for future Cebu Pacific flight bookings within the next 12 months. Here are the steps on how to request for Travel Fund.
• STEP 1: Go to the "Manage Booking" portal at bit.ly/CEBmanageflight
• STEP 2: Fill out the Booking Reference Number and passenger's surname OR log in to GetGo.
• STEP 3: Choose "Cancel Flight," and confirm preference. Your travel fund is now in your account.
• Get a full refund. Here are the steps on how to request for a Full Refund.
• STEP 1: Go to the "Manage Booking" portal at Cebu Pacific Air's website bit.ly/CEBmanageflight
• STEP 2: Fill out the Booking Reference Number and passenger's surname OR log in to GetGo if you have a GetGo account.
• STEP 3: Find the flight you want to get a refund. The click the "MANAGE" button next to it.
• STEP 4: Click "REQUEST REFUND / CHECK REFUND STATUS" on the next page.
• STEP 5: Select the the passengers you want a refund to be applied.
• STEP 6: Confirm your REFUND REQUEST.
• NOTES: Refund will be made in the original form form of payment (credit card, cash in ticket office, etc.). For credit cards, it may take up to two billing cycles.

Here are the steps on how to request for Travel Fund with Cebu Pacific Air

Affected passengers on ALL Cebu Pacific flights until April 30, 2020 who wish to rebook or cancel their flights have the following options:

• Free Rebooking - Change fee is waived. Fare difference may apply.
• Travel Fund - Put the full cost of the ticket in a Travel Fund. The Travel Fund can be redeemed within 180 days and can be used for bookings as far as 12 months out.

To do a refund, rebooking or manage your bookings, simply go to bit.ly/CEBmanageflight .

Here are the steps on how to rebook your flights with cebu pacific air.

• STEP 1: Go to and choose rebook option.
• STEP 2: Retrieve your booking by entering your booking reference number and the last name of any of the passengers.
• STEP 3: Choose “Change Flight”, then choose your preferred new date or flight schedule. A minimal fare difference may apply.
• STEP 1: Log in to your account.
• STEP 2: Search for the specific flight under “My Bookings” then click the “Manage” button.
• STEP 3: Choose “Change Flight”, the choose your preferred new date or flight schedule. A minimal fare difference may apply.

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33 comments :.

Useless ang hinahanap namin ay full refund hindi travel fund

Yes true walang option ng refund kahit anong gawin kong click sa step by step nilang sinasabi 🤬

No refund at all until now. I processed for a refund last April bec our flight was cancelled last April 18. Useless ang step by step nothing happened.

Bait ngayun hindi pa na bigay sa amin ang refundable sa amin agent malapit na MG 2 yrs po..bakit ngayun wla p.. Ang sa akin Lang kailan ba mabalik yang refundable nmin. Thank u

wala nabang ibang paraan? cancel pati patungong Cebu.. kailangan talaga mkbalik for work

Gusto ko Po mag refund nlng Po thank click Ang refund ayaw naman Po mag resppund

Hi.. Ask ko lang po, may booking ako ng sept 2020, possible ba marefund o maresched? Nakakatakot kasi bumyahe ngaun pa cebu.. Just in case hindi pa ok ang cebu due to Convid19.. Thank you

But I need full repond mam pls

Bakit wala po kayong Sched ng refundable March15 flight cancellation after lockdown nakapag file na ako ng full refund wala pa rin kayong update paki full information naman plzz, thanks.

Good morning mam, my concern is,d ako makapasok sa link sa gusto ko ipasok nalang Yong cancelled flight ticket ko. Pls help and reply to my email address. Salamat mam

He'llo poh yun ticket. March 15 2020 Hindi dwa pwde irebook poh pls reply email

Please give us update about our concerns about refunds, because we also need the for other things, thank you.

PANU PO MA CLAIM ANG REFUND SA ISSUING TRAVEL AGENCY CLOSE NMAN ANG TICKETING OUTLET.

Ay nku,,,katulad ako,,sa nah comments,,, hanggang ngayon,,Wala pang refund,,,ano bang dahilan???,,,Sabi 2 months lng,,,langpas na,,,, pamilya ko balik Ng balik,,sa office tikit dealer???lahat asa lng,,,,sana man lng,,,maaksyunan Ito,Isa akong pasahero sumakay Sana,pero dahil sa locked down,,,concel byahe ko,,kaya refund kailangan ko,

pls full refund need ko,,tapos na kasi ang kasal na dadaluhan sana ng 4 person na nakabook,,, round trip pa,,, pls nman "full refund" need ko, Hindi rebooking/rerouting,,,o travel fund... UNDERSTAND PLS

continuation: bumili na po ako ng bagong flight schedule ko cebupac pa rin gusto ko lang ng refund sa cancelled ticket ko kasi lahat ng cebupac outlet/branches sa cebu ay closed po tumawag din ako sa landline wala pa ring sagot kaya bumili ulit ako ng panibagong ticket dahil walang reply sa rebooking sched na ginawa ko online at sa tawag ko sa landline thanks po

How to refund?

Hangang ngaun wla pa ang refund ng ticket.

Hangang ngaun wla prin ang refund

Last year lang after 3 mos. Tumawag ako sa hotline nakausap ko isa don sabi after 1 year pa daw so 1 year na..try ko ulit tawag wala nang sumsagot gusto yata ipa tulfo to ay...hirap kmi dahil sa pandemic pupuntahan ko sa main office to pag d maaprobahan humanda cla..cebu pacific lng yumayaman.

Plese naman ayusin nyo naman ang tarabaho nyo...dalawag beses na ako pabalik balik sa inyo hanggang ngayon wala parin refund ko.isang taon na mahigit

How can I refund my travel fund. Our flight should be April 29 and May 3, 2021.

Bakit di na kayo matawagan di ko alam pano ko makukuha ang refund ko

2 days na aq tumatawg sa customer service nu busy lahat huhuhu

My copy pa po ba ng old iterenary ticket.

Pano poba mag pa rebook ng ticket my bayad poba yan.Plss

paano po mg change flight ang problema nka check in na po ako online...sana masagot tanong ko...salamat

hi may txt po na our travel fund will expired soon. e d naman ako makapasok sa new website nyo. paano na yan may case number na ako, where to claim our refund..

Question po: Ayaw ko po sanang ituloy yung rebooking ko. If hindi ako mag bayad, babalik ba sa previous na booking yung iterenary ko?

Hi How to rebook flight as a Guest?

So ano ang mangyayari sa ticket na travel fund at ng expired Wla nman alam now lng nmin naalala na May ticket kami nka travel fund pero ng expired nman Wla na bang option for costumers Right

Hi po may bayad po ang pag change ng birthday. Thanks po.

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Travel Fund Guidelines

General rules on Travel Fund

General Guidelines

Can I use my Travel Fund to book for someone else?

When does the non-expiry of Travel Fund start?

How long does it take for Travel Fund to appear in my account after I create it?

Converting to Travel Fund

If I choose to store the value of my disrupted flight in a Travel Fund, do I get 100% of the amount I paid for?

There are five (5) of us in the same booking, but only two (2) can proceed to take the flight. Can we store the value of the booking of the other three (3) in Travel Fund?

Can I change the currency of my Travel Fund?

How to pay with Travel Fund

I want to use my Travel Fund, but I'm not sure if I have a MyCebuPacific account. How can I check this?

The value of my Travel Fund is in Philippine Peso (PHP). If I book a flight from Singapore to Manila, will there be an automatic conversion to Singapore Dollar?

Can I top up my Travel Fund balance?

Travel Fund for Other Causes

I am too sick to travel. Can I cancel my flight and store the value in a Travel Fund?

I cannot travel because I need to take care of a sick relative. Can I cancel my flight and store the value in a Travel Fund?

I'm unable to proceed with my travel plans for personal reasons. Can I get store the value in a Travel Fund?

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Cathay Pacific Cebu office in Philippines

•    Pre-departure area, Terminal 1 Mactan Cebu International Airport Lapu-Lapu, Cebu City, 6016 Cebu, Philippines
•    +63 32 341 0225
•    Every day - 24hrs
•    https://www.cathaypacific.com/
•    MNL#DS@Cathay Pacific.com

Home » Cathay Pacific » Cathay Pacific Cebu office in Philippines

Cathay Pacific Cebu Office Address

Pre-departure area, Terminal 1 Mactan Cebu International Airport Lapu-Lapu, Cebu City, 6016 Cebu, Philippines

Cathay Pacific Cebu Airport Address

Mactan–Cebu International Airport, Lapu-Lapu Airport Rd, Lapu-Lapu City, 6016 Cebu, Philippines

Airport Contact Number:  +63 32 340 2486

Official website:  https://www.cathaypacific.com/

Online Check-in :  https://www.cathaypacific.com/cx/en_IE/faqs/check-in/online-check-in.html

Flight Status, Check Here :  Check here

Cathay Pacific Cebu Office Contact Numbers/Reservation Phone Number

Tel  : +63 32 341 0225 Fax : Email : MNL#DS@Cathay Pacific.com

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Types of planes / aircraft available with cathay pacific.

Total fleet: 122

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The Cathay Pacific Cebu Office’s Customer Care section handles the following inquiries.

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Time in Cebu City , Philippines now

• Tokyo 04:17PM
• Beijing 03:17PM
• Kyiv 10:17AM
• Paris 09:17AM
• London 08:17AM
• New York 03:17AM
• Los Angeles 12:17AM

Time zone info for Cebu City

• The time in Cebu City is 13 hours ahead of the time in New York when New York is on standard time, and 12 hours ahead of the time in New York when New York is on daylight saving time.
• Cebu City has not had daylight saving time since 1978.
• The IANA time zone identifier for Cebu City is Asia/Manila.

Time difference from Cebu City

Sunrise, sunset, day length and solar time for cebu city.

• Sunrise: 05:27AM
• Sunset: 05:57PM
• Day length: 12h 29m
• Solar noon: 11:42AM
• The current local time in Cebu City is 18 minutes behind apparent solar time.

Cebu City on the map

• Location: Philippines
• Latitude: 10.32. Longitude: 123.89
• Population: 964,000

The 50 largest cities in Philippines