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Worst service in the History of…

Worst service in the History of Aviation you take customers money and are Liars

Date of experience : March 30, 2024

Never again will I book a hotel through…

Never again will I book a hotel through Hopper. I’m out almost $500+ and no communication from hopper. They canceled my reservation at the hotel. No response from my phone calls and emails. Disputed the charges on my card and hopper claims the services were in fact provided. Have confirmation from hotel that they in fact WERE NOT!! Awful customer service that cost me way too much money.

Date of experience : February 23, 2024

This is horrible

This is horrible. Made reservations, arrived at the hotel within 10minutes. The hotel advertised pool, hot tub- sign in lobby closed until further notice. The lobby was messy. Asked to cxl, was told non refundable. I paid $198 for 2 nights at the Candlewood Suites. Go to the room the bed was broken. The assistant manager Faith no apologies and no good service. I checked out Do not book thru hopper !!!!

Date of experience : April 13, 2024

I see a lot of bad reviews on here but…

I see a lot of bad reviews on here but I can personally say I've utilized Hopper multiple times, including out of the country flights. I have never had a problem. I've never had to contact them to resolve an issue, so I can't speak to that, but I recommend them to people a lot and have never had negative feedback.

Date of experience : January 30, 2024

Poor Customer Service/ No Contact Us Email

There is no clear "contact us" on their website. When I finally found a number the customer service representative sent me an email with a link meant to help with a refund. The link did not work, when I advised she said she would send me it again.. she proceeded to resend the same link then sent me right to the "rate this call" so I could not speak to her anymore. She fully knew she did not have the correct link then hung up on me. Her name is Sheetal B

Date of experience : March 23, 2024

DO NOT USE HOPPER

Absolutely appalling service . Charged extra fees to select our own seats to find all 3 of my children were seated unattended with NO seat selection as paid for. Contacted Hopper 2 times on an international number to have NO help or refund supplied as promised. Staff refused to provide me with email correspondence or names of people I spoke to. Spent over 2 hours on hold on premium international phone charges. DO NOT USE HOPPER

Date of experience : April 07, 2024

Great customer service

I got billed an extra room by the actual hotel rather than hopper, chirag, sartaj and laiba were extremely helpful and all displayed excellent customer service skills. As a UK customer, if you want to speak to them directly, simply use Skype and they will definitely aid you. 10/10 customer service

Date of experience : July 21, 2023

Beware of the faulty app/system

I booked a round-trip flight from Boston -> Washington -> Boston, using the Hopper app. And a few days later, I discovered in the confirmation email that the Hopper Systen had got it wrong and confounded the outbound and inbound, resulting in Washington -> Boston -> Washington. Such an error in the system must not happen! Of course, when I called Hopper, they said to me that the app gave me before final confirmation the opportunity to verify the flights. Yes, granted, but one relies on the data in the initial entry mask to be fulfilled, and not some mix-up down the sheer endless list of option selection menus to happen. And it is on the phone and with the menu structure definitely difficult to find the moment where the flight information is displayed for final verification. Next time I will be much more careful. I was lucky that the flight could be cancelled and the costs credited for a year. Though I would much prefer to get my money back instead of being victim of a faulty flight booking system.

Date of experience : April 09, 2024

Don’t book through Hopper - they lie about their cancellation policy

Don’t book through Hopper. Their policies are completely misleading. I booked a hotel stay for my college reunion and, days before the deadline to make changes or cancellations to my reservation, I’m trying to fly in one day later and, therefore, take one night off a 6 night stay. Despite it not saying this anywhere on their app or the confirmation email, they’re saying I need to cancel the entire reservation and rebook it - at a much higher nightly cost. This is absurd. I simply want to take one night off the reservation. Their refund policy is a total lie. DO NOT TRUST THIS COMPANY.

Date of experience : April 08, 2024

HOPPER KEPT MY REFUND AFTER PROCESSED BY HOTEL!!!!!!

My experience was horrible (room smelled horrible, hours and 3 trips to the desk to get the room changed, new room had roaches). The hotel manager processed a refund and sent it to Hopper while I was standing there at the desk. Hopper has not given my money back. It is impossible to reach a live person regarding a past hotel stay. I have tried the calling, emailing and live chatting options several times each. My hotel stay was in December and I still don't have my refund!!! i spoke to a Hopper representative last month during which I gave him the hotel manager's name and email who processed my refund. He was supposed to call me back and I have yet to hear back from him. I have tried everything to speak to a live person to receive my refund. Doesn't seem possible!!!

Date of experience : December 21, 2023

Beware when using for car rentals

I have enjoyed using hopper for flights but I recently used it to book a car rental. I was charged $90 in taxes and fees through Hopper in addition to the other charges. When I picked up my Budget car rental I was again charged for taxes and fees. Budget told me I'd have to get more detail on what I was charged for from Hopper. Hopper refused to offer any additional detail about what they were charging me for.

Date of experience : February 01, 2024

I'd give zero ,if I could ,or negative…

I'd give zero ,if I could ,or negative five stars. First off they double charged me. They then said I couldn't get my money back as it's non refundable. Remind you it was fraudulent payment of tickets. I didn't plan a trip or even go on one. They then seen I got my money back from the fraudulent activity and then sent a rebuttal that it's non refundable. Then charged my account when I'm not the one who ordered tickets. Someone got a hold of my card and purchased them which put me in the negatives of my accounts. I am an autistic adult and have no job currently. It's hard to find one being autistic. I am very mad with hopper. Don't ever trust them. I never even heard of them and they took from me because of a fraudulent activity in my account and they said "well that's not our issue give back the money". I never went on a trip I am petrified of planes. I've been through four months of hell because of you constantly trying to get my money back that I need for rent. Just for you to take it again and put me negative in my accounts. How dare you guys. Costumer service was rude too.

Date of experience : April 11, 2024

We booked and paid for a hotel room

We booked and paid for a hotel room, only to arrive at the hotel and have the receptionist tell us they did not have any rooms available. It was late when we arrived (traveling for a funeral with kids), and had to spend additional time looking for another hotel. The upsetting part is to be charged for the hotel and have to make several phone calls to get a refund (which I’m still waiting for). It would have been much better if Hopper or the Hotel we booked could have reached out to us ahead of time to let us know the hotel was overbooked.

Date of experience : April 05, 2024

Inaccurate support. I can't stop notifications from flights I'm watching. The help doesn't help. So irritating. I will uninstall this app soon.

I actually really like the way that this app keeps you updated on prices however I can't stop "watching" a trip. So I keep getting these stupid notifications and the only way to get rid of them is to remove the app completely which can't be good for you Hopper. I went to the Help page for support and it continually shows to go to the three dot "hamburger" menu on your main page where you can choose to no longer follow a trip. I cannot find that three dot hamburger menu on any page in my app to cancel watching trips. It's so irritating even more so if this is done on purpose to make you continually get notifications to bring you back to the app. It's irritating and I'm about to uninstall it from my phone And it's such a shame because while I haven't bought a flight through Hopper it's really nice to watch the flights and keep an eye on prices.

Date of experience : January 18, 2024

PUNCH CARD PROBLEMS IN THE APP

Okay so I only gave it three stars because the first time I filled my hotel punch card five nights and I got a free night okay so after I got my free night the punch card went up and you had to stay 10 nights to get the free night okay so my punch card was correct all the way up until my 10th punch now it's telling me I only have four punches (nights paid and stayed) when in reality it should be 10 and if I could put a picture of the email on here I sure would! So what they're doing is trying to take six nights from me in order to not give me my free night after I've done stayed my full 10 and paid for them!!! Someone really needs to do some work on the app because it is terrible sometimes!! The hotel I regularly stay at and that I have been staying at since January wants to take Hopper off of their hotel stay choices altogether because of issues like this! I'm so irritated! And then when I call I always get someone who cannot speak English, and that is very frustrating in and of itself!

Date of experience : September 26, 2023

Reply from Hopper

We appreciate the opportunity you have given us to look into your case again and regret any inconvenience this situation may have caused. Fortunately, the information already provided was sufficient to locate your case and we have contacted our support centre to look into the information already provided and reach out to you with an update or to request any additional information to help resolve this situation. We appreciate your patience and you can expect to hear from them soon.

I just had my family’s flight cancelled…

I just had my family’s flight cancelled the day before we were to return back to the US from Mexico. Now we are stranded with no return flight and they say they cannot find new flights and will just refund our money or they will work on getting a new itinerary within the next 7 days! What kind of operation is this? Unbelievable! Will never use them again.

Date of experience : April 04, 2024

NO REFUND, DESPITE PROMISS

I booked and paid for a transfer direct with Hopper. 12hrs later received an email stating the provider could not drop us at our destination. We were told to do one of the following... Check the alternative drop point to see if it was ok for us, but no alternative was given to us Or Cancel our booking for free and recieve a refund. Despite numerious emails going back and forth, I have been given a credit to use on another transfer, despite being offered and requesting a refund!!!! Really losing faith in this company now. J. Radford

Date of experience : October 05, 2023

worst customer service ever

worst customer service ever. booked a hotel 5 weeks in advance and payed in advance just to show up to the hotel and be told that hopper’s booking was turned away for lack of room and hopper never informed us. we called them to get a new room and were on the phone for almost 5 hours (on and off because they kept hanging up on us) and we never got a new room or any compensation whatsoever. we are now stuck hundreds of dollars down the drain and forced to buy a new hotel day-of. completely unprofessional and embarrassing as a company. you should never under ANY circumstances trust this corrupt, incompetent, and dishonest company.

Date of experience : April 02, 2024

I had terrible experience with hopper

I had terrible experience with hopper. We booked international flights and had to cancel due to some personal emergency. From then the issues started. They gave travel credit even after submitting medical docs as proof for cancelling tickets. And interestingly u cannot use travel credit easily to book tickets. When we tried to book tickets, they asked us to call airlines directly, which is a joke. Hopper is fooling us by rerouting to airlines. I will never book or recommend hopper to anyone.

Date of experience : February 19, 2024

Don buy off a company you cannot communicate with.

Desperately trying to get intouch with this company and the insurance company they use. XCover. I’ve never received my insurance documents and now need to claim I don’t have the policy. I’ve called them on the customer support line which states is a Skype call. I’ve been billed £396 for 4 phones calls that had me on hold and did not change my email as requested. They are impossible to communicate with. Hence me being here. Please don not use them. If you got stuck abroad and needed them your hung out to dry. Dangerous company.

Date of experience : November 19, 2023

Hopper App Review [2024]: Are The Travel Deals Legit?

Like most people, I was also drawn to the travel deals that Hopper's app offers. There's plenty of hype, but are they legit? I downloaded and reviewed Hopper to find out exactly what their features are, and if they're really worth it!

As a fellow traveler myself, I've fallen in love with travel deals sites and providers that help you cut costs on that expensive flight ticket you need for your trip.

While there are many ways to find cheap travel deals online, I find it can be overwhelming sometimes to decide on the one for you to use!

Just like our review of Momondo or Thrifty Traveler , I'd like to make sure travelers know what they're signing themselves up for when they're looking at cheap flights online. After all, with the tremendous amount of cheap flight offers out there, it's easy to get caught with some that aren't real or are straight-up scams.

One provider, in particular, that’s frequently mentioned in the travel circles is Hopper app. Hopper has made its name in the travel industry, but is it any good? Find out what my take is on this well-known app!

What Is Hopper?

Hopper is an app designed to help you find the best prices on hotels and flights (in fact, their goal is for you to “spend less, travel better”). They focus on predicting fares and nightly rates so you can choose when to travel so it fits best within your budget.

The Hopper app was created in 2015 by Frederic Lalonde, an ex vice president at Expedia. Based in Montreal and Boston, Hopper has since received over 20 million downloads.

It’s only available on mobile apps, but you can easily send the app to your phone using their website! You can download the app on both iOS and Android devices.

The Hopper app saves an average of $50 on domestic flight and $120 on international flights per user, ranking #1 travel app in over 35 countries.

But just because it's the #1 travel app doesn't mean it's the one for you. I wanted to learn a little bit more on what people are saying about the app.

How Does Hopper Work?

If you've seen Hopper's advertisements lately, you're probably wondering the same question I'm wondering: How can Hopper book flights cheaper than I or others possibly can?

I discovered that Hopper relies on several data analytics, machine learning, and computing algorithms to track when a flight, or hotel, might be due for a sale or discount.

Some of the key factors Hopper look at is:

• Seasonal demand fluctuations
• Historical pricing trends

With a bit of data science prediction magic, Hopper claims that they can predict future prices of flight tickets, hotel room prices, or car rental rates consistently with a 95% accuracy. It's a bold claim for sure.

When they find an opportunity for a cheap flight or stay, Hopper will notify you instantly based on your select preferences at the predicted lowest rate so you can book immediately right from your phone.

Huh. Isn't that neat?

I do like that I'm also able to see its price projection charts on a calendar format to be informed of it's predicted pricing fluctuations throughout the near future.

How to Use Hopper App

Hopper flights.

Ever grappled with the unpredictability of flight prices? Hopper Flights is an in-app feature that tries to take away some of that stress.

All you need to do is punch in your departure and destination cities, along with your preferred travel dates, and Hopper Flights scours the internet, analyzing a whole load of flight prices.

It's that easy!

One of its coolest features is a color-coded calendar which aims to give you a bird's eye view of the priciest and cheapest days to fly. Its claim to fame is its ability to predict flight prices with 95% accuracy up to a year in advance.

Of course, it's not always a sure bet, but you can set the app to "watch" a trip and it'll ping you when it thinks prices are about to hit rock bottom. It's a nice touch if you're not in a hurry to book and enjoy playing the waiting game.

Hopper Hotels

Once you've taken a stab at the flights, Hopper doesn't leave you hanging for accommodations. Enter Hopper Hotels. Similar to the flight feature, you let it know where you're headed and the dates, and it sets off to find you potential places to rest your head.

It takes into account your preferences to personalize your search. Whether you're all about that five-star experience or you're more of a budget-friendly traveler, Hopper Hotels tries to find a match.

Like Hopper Flights, it boasts price prediction technology. It tries its best to give you a heads-up on whether it's a good time to book or if holding off might snag you a better deal.

Again, you can use the "watch" feature for your favored hotels, and the app will alert you if prices dip. This feature can be a handy tool in your travel-planning arsenal, especially if you're open to waiting for the best possible deal.

Top Features: Summarized

Not only does the Hopper app help you predict prices of flights, stays, and rentals, they also have some cool features that helps make budget traveling easier than ever.

Here are some of the best features I think you should take advantage of with Hopper:

Booking Options

While Hopper used to only have flight deals, they've since expanded to cover the whole range of travel booking functionalities, which includes hotels, car rentals, and even rental homes.

Hopper's travel deals feature that encompasses flight deals, hotel/homes booking prices, and rental rates allow travelers to look for cheap prices on all parts of their travel. This allows Hopper to compete with the likes of SnapTravel , Expedia, Skyscanner, and more!

Log-In Gifts & Frequent Deals

I'm always on the hunt for travel deals and down to be spontaneous, so this is one of my favorite features!

Hopper rewards you with a welcome cash gift. They'll also reward you if you open the app daily. Yes, you heard me right!

If you're hunting for travel deals, make sure to log-in into Hopper daily to check out some of the travel deals + rewards they're offering. Yeah, I know it's just building more addition to the app, but I'm already addicted to travel, so why not take advantage? 

To give you an idea of what they could offer, my Hopper app is currently showing $135.42 CAD (around $100.48 USD) off Fiji flights to Australia, NZ, and Fiji (my offers only for reference and not an expectation of service.)

Price Freezing

Looking at heavily discounted flight prices but not yet committed? I've been there, too.

Hopper's price freezing feature will helps me here, with a small deposit, I can lock in that travel deal to give me enough time to finally convince stubborn friends and family its time to go travel.

You'll get a full 24 hours for price freeze. After that, you can either forfeit the deposit or book the trip you've been meaning to go!

Carrot Cash

Carrot Cash is Hopper's very own internal loyalty and rewards incentive program.

When you book flights, stays, or rentals through the Hopper app, you'll earn Carrot Cash in return. You'll then be able to stack up the Carrot Cash and use that to redeem for future trips, similar to how many credit cards points system works.

Another cool thing with Carrot Cash is that they do Carrot Cash matching (Limited time offer!)

If you put in $20 in your wallet on the Hopper app, they'll match the $20 you've put in with Carrot Cash. This effectively doubles your cash to $40!

You'll only be able to redeem this for a limited time offer twice per user, so make sure you take advantage of this great deal!

Is Hopper Legit?

The reason you're probably here, you want me to answer: Can you trust Hopper flights, hotels, and car rentals? Are the deals on the Hopper app legit?

Simply put, yes, Hopper is definitely legit. In fact, I was delighted to learn Hopper is an accredited accredited travel agency, which means that the app contains privacy, trust and security measures that makes sure your data and personal information is safe.

I find that if you're traveling on a very tight budget, Hopper can be a great app to scan for cheap flights and hotels.

That being said, many online comments have indicated it’s an app best used to see what the best rates are, and then to book directly with the airlines or hotels themselves. This protects you should anything happen where you need to contact customer service, or should any other difficulties arise. I have also done this a couple times which I'll touch on a bit further down.

And remember there's plenty of other travel deal sites you can check out to expand your options when finding cheap flights.

What Are People Saying About Hopper?

Hopper's app features and how it works all sounds great, but is it actually a great tool or do they fall short, just like all of the other apps out there?

With the service only being provided on mobile apps, it’s important to look at what Hopper's customer service is like before you dive headfirst into purchasing a flight or a week in a hotel through them.

Generally, Hopper is widely positively perceived by millions of its users to be a trusted app available for budget travelers. They'll help you analyze pricing trends so you're able to book the cheapest deals to destinations across the world at your fingertips.

I've discovered that Hopper's not without its flaws, though.

If you have any concerns or problems, you must make any requests directly through your booking on the app. That is the only way to contact the support team directly. This means that you essentially have to make a purchase to speak with anyone, which I find a bit unsettling.

Do note that if you purchase a flight through a low-cost carrier, you’ll need to contact them to manage your bookings.

Cons: What Are the Complaints About?

Hopper reviews have an average rating of 3.3 stars out of 5 from over 2,400 users in public review platforms.

The majority of Hopper reviews either receive an excellent review, or a bad one, so it seems that customers have had very polarizing experiences.

I admit, there have been more positives than negatives for me, but it's fair to paint the entire picture. I'm going to dive into some of the negative experiences some travelers have with Hopper so you can decide for yourself.

Price Freeze Issues

One recurring complaint Hopper receives has to do with the prize freeze feature on Hopper.

Several Hopper reviewers commented that despite paying a deposit to freeze their fare at the low rate they wanted, they were ultimately charged more after returning to pay the remainder of the fare. In my opinion, this is something that feels a bit like a bait and switch. I would prefer to have total confidence in this feature.

Carrot Cash & Low Fares

If these Hopper users then requested a refund, they were only offered Carrot Cash, rather than the money itself.

Carrot Cash is Hopper's internal reward system, with 1 Carrot Cash being equivalent of 1 USD. The downside to getting Carrot Cash instead of real money back is that you'll only have the option to reuse that money within their app and nowhere else.

Another recurring complaint is that Hopper doesn’t offer the lowest fares available and that they won’t price match if you were to find a cheaper fare elsewhere after already booking through them. I tried to contact customer service in this situation and discovered this was the case and it certainly made things very disappointing.

I have even noticed some hidden fees popping up so the fare is actually more expensive than I thought it would be. Many reviewers recommend cross-checking Google Flights, or airlines directly to see how their fares compare, and I would co-sign that recommendation.

Customer Service & Cancellation Policy

Other Hopper reviews also speak to poor customer service, especially in regards to canceled flights.

Unfortunately, Hopper maintains a strict third-party and respects all stringent cancellation policies set by airlines or hotel booking providers out there. This also sometimes mean no cancellation for flights and hotel bookings. It's not they aren't polite, it's just seems sometimes they just can't help you.

Limited Options on Flights

Another downside to using Hopper is that while Hopper's been expanding their platform to encompass most of the travel booking functionalities like stays and rentals, Hopper still does not have all of the flights available for booking on their app.

This means that you'll sometimes find yourself leaving the app just to go back to square one on looking for the right flights with the right deals to book from.

Price Prediction and Fluctuations

While Hopper maintains a 95% accuracy on deal predictions, there's still a chance that predicted fares may not drop. In fact, some users have also seen a rare increase in price while hopper predicted a decrease.

I must stress though that Hopper does not guarantee best prices as it uses technology and prediction algorithms. So while frustrating, this is not a totally unexpected possibility.

Is Hopper Worth It?

While I may have seemed to be back and forth a bit, I wanted to give a full picture of the app. Overall, I definitely think Hopper is worth a try.

Based on the Hopper app reviews, the app has an average rating of 3.8/5 stars on the Google Play Store and 4.8/5 stars on Apple's App Store at the time this blog was written.

The Hopper app functions similarly to their website, offering travel deals up to 40% discount on flights, hotels, and rental services.

You'll also be able to receive personalized recommendations, helpful information on airports and hotels, and compare prices based on specific filters, and even flight tracking features.

However, as I mentioned prior, the Hopper app reviews often mention the lack of a great system for customer support. You can find reviews saying how inconvenient it was to contact customer support through email and receive responses from different agents.

Re-booking is often through email as well, which decreases many users' experience with the app.

Other issues mentioned in Hopper's app reviews are unfavorable travel packages and bugs.

So, is the hopper app just right for you? Sadly, you'll have to make that leap on your own. I think that they're definitely an option any traveler should consider. While there have been many negative app reviews on Hopper, the general consensus is that the app is super helpful and there is certainly a way to use the app as a tool and not the end all be all option.

Out of all the best travel deal sites out there, Hopper remains great at the core of what it does: finding cheap flight deals, hotel deals, and car rental deals.

Given that Hopper is free on both platforms, I recommend you giving it a try!

My Rating: 3.1/5

• Easily search flights & hotels
• Push notifications for routes or dates
• Easily monitor and navigate on app
• Price freeze with non-refundable deposit
• Hard-to-reach customer service
• Not available on desktop
• Fare offered not always the lowest
• No actual cash refunds

General FAQs About Hopper

How does hopper’s price drop guarantee work.

Hopper's Price Drop Guarantee is a feature that allows users to get a refund of the difference if the price of their booked flight or hotel drops before their trip starts.

Once you've made a booking, Hopper monitors prices 24/7. If they find a lower price, they'll automatically refund the difference to your account.

How Accurate is the Hopper App?

Hopper claims that its pricing is 90% accurate.

That being said, Hopper's accuracy largely depends on its complex predictive algorithms which analyze large amounts of data to forecast flight and hotel prices.

While it generally does a good job, predicting price trends in the travel industry isn't always foolproof. Reviews have been largely positive, with users finding the app helpful in planning and saving money on their trips.

What is Hopper Carrot Cash?

Carrot Cash is Hopper's loyalty program. Users can earn Carrot Cash through various activities like inviting friends to use the app or participating in certain promotions.

Carrot Cash can be used towards future bookings made within the Hopper app.

How Do You Call Hopper Customer Service?

Hopper primarily offer customer service through in-app messaging and via email. They didn't provide a direct customer service phone line.

How Do You Get a Refund From Hopper?

Refund policies on Hopper depend on the rules of the airline or hotel you've booked with. If eligible for a refund, you can request it directly through the app.

In the case of cancellations due to extraordinary circumstances, Hopper will work with the provider to try and get you a refund or credit.

What Are Hopper Alternatives?

There are several alternative apps and services to Hopper, such as Skyscanner, Kayak , Google Flights, and Dollar Flight Club .

These services also offer flight tracking and price prediction tools. The best choice depends on your specific needs and preferences.

Does the Hopper App Support Multiple Currencies?

Yes, the Hopper app does support multiple currencies. You can change your currency preference in the app's settings.

This allows for a more personalized and convenient experience for users around the globe.

Pair Cheap Flights & Planning With Pilot!

Hopper is a useful app to research flight fares and nightly hotel rates.

Based on reviews and user experience though, it is best to use it purely as research, and to then go book directly with providers. Sometimes booking with third-party vendors can be a risk, and Hopper is no exception.

Whether you decide to use Hopper for your next trip or not, you should definitely think about using a trip planner. Why not try Pilot?

Disclosure : Pilot is supported by our community. We may earn a small commission fee with affiliate links on our website. All reviews and recommendations are independent and do not reflect the official view of Pilot.

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Hopper Review [2024]: Is Flight & Travel App Hopper LEGIT?

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Is the Hopper app legit and worth trying? Read my honest Hopper app review to find out.

There’s little more enticing than the promise of cheap travel deals, and I have to say: after years of travel, I’m pretty good at finding cheap flights and accommodations.

Digging up an impossibly good deal gives me a special kind of rush, and searching for great deals on travel is one of my favorite leisure activities.

I used to keep my travel expenses low through a combination of budget travel deal websites , creative thinking, and a willingness to be uncomfortable.

These strategies continue to serve me well–except for that last one. The uncomfortable one. 

My tolerance for the rough-and-tumble travel life is waning. My days of sleeping in 10-bed hostel dormitories or on an airport bench during a 12-hour layover have passed.

To compensate, I’ve had to beef up those other strategies and expand my network of go-to travel sites and apps.

That’s where the Hopper app comes in and why I started trying it out in the first place. 

Read on for my full Hopper app review, and follow me on my quest to find dangerously low hotel and flight deals.

Table of Contents

What is Hopper?

Hopper is an app where you can search for flights, car rentals, and hotel deals. 

It’s not unlike other budget travel sites such as Skiplagged , Skyscanner, and Scott’s Cheap Flights (all of which I’ve used for years), and Hopper prices are usually comparable to those mentioned above.

But there are some differences. 

First, this is primarily an app, while Skiplagged and Skyscanner exist in both websites and app versions. 

Hopper is specifically for mobile use, and you can’t search for deals on the website. You have to do it through the app.

But beyond its format, a few other aspects make it unique.

Hopper’s price freeze feature lets you freeze a price for a small fee and pay the whole sum later. 

They also offer price predictions to help you gauge what future flight prices might be and whether you need to ‘hop’ on a deal immediately (see what I did there?).

Lastly, there have rewards, discounts, and vouchers to help lower your costs further. 

Whenever you book through Hopper, you earn ‘carrot cash,’ essentially cash back that you can then use on future bookings. Sweet, free money!

How Does Hopper Work?

Once you download the free Hopper app onto your phone, you’ll find two rows of square buttons at the top of your home screen. 

You can navigate to one of the top row buttons, which read: ‘Hotels,’ ‘Flights,’ ‘Cars,’ or ‘Homes’ (which are essentially like Airbnbs).

From there, things are pretty straightforward. Type in a location and a set of dates, and you’ll get a list of the available deals.

Any Hopper flight booking, accommodation, or car rental will earn you Carrot Cash. 

If you see a deal but aren’t ready to pay the full cost, you can pay to freeze that deal. 

The fee will generally be about 10% of the total price, and it will apply towards the total.

The fine print of the price freeze option is that the app will cover up to a $300 price difference if prices rise, and price freezing won’t hold a place for you. 

So, if something sells out or the price increases by more than $300, you won’t get the booking at that price. 

You will, however, get a refund on your fee, and if there’s a price drop, you’ll still pay the best price and not the higher one you froze it at.

In the ‘Wallet’ section, you’ll find your Carrot Cash, plus vouchers like ‘$10 off your first hotel booking,’ and limited-time coupons on specific carriers. 

You can also find more limited-time flash offers in the ‘Deals’ section.

If you enable push notifications for the Hopper app, you’ll get price alerts when Hopper flights you’ve searched in the past change in cost. 

They’ll also tell you whether they’re predicting fares will rise or drop and attempt to give you an accurate prediction for whether you should book now or continue waiting. 

Lastly, certain Hopper flights have an optional Hopper flight delay guarantee, which allows you to rebook a delayed flight for free through Hopper.

A Quick Look at Hopper as a Company

Hopper is a travel agency app. You can book cheap flights, hotels, vacation homes, and car rentals through it. 

This booking app promises the best deals by using AI to compare billions of price points simultaneously.

In 2007, Hopper’s founders, Frederic Lalonde and Joost Ouwerkerk, left executive positions at Expedia to develop the app. 

It took seven years for the app to launch, but since then, its rise to popularity has been swift, and Hopper ratings are largely favorable.

Use the promo code “theatlasheart” at checkout to get $25 off your first hotel booking.

Hopper Review: My Experience With Using the Hopper App

Hopper Flights

I’ve had this app for about a year and booked one Hopper flight so far, although I’ve researched many others.

I purchased the flight in the Hopper app , and it cost slightly less than any of the other cheap flights I could find on competing platforms. I earned $1.70 in Carrot Cash from that purchase. 

It was a roundtrip domestic flight from New York to Atlanta. I bought it less than a month in advance for about $100 per person, including the return flight. 

It was a two-night trip, so we traveled light and didn’t have to pay baggage fees.

Since then, I’ve frequently used the app to compare flight prices and search for hotel and flight deals. 

All of the travel I’ve done in the past year (apart from visiting family) has been international (lucky me). 

Hopper’s cheapest international flights are generally pricier than what I can find elsewhere. So, based on my experience, Hopper might be better for domestic travel. 

Still, you never know where you’ll find cheap flights, and no single platform consistently has the best prices, so it’s important to compare prices across as many platforms as possible. 

While comparing prices on this app has become a regular part of my booking process for trips, I have been a little disappointed with certain aspects of the interface. 

First, the app is a bit slow to load results. They claim to be comparing ’30 billion price points in real-time,’ so that probably accounts for the wait. 

However, as I consistently find lower prices on other platforms in a quicker amount of time, it sometimes feels too long to make Hopper worth the wait.

Secondly, their search function doesn’t allow you to search for flexible travel dates or general locations. 

These are features that have helped me book flights for super cheap on other platforms, so it’s something that I see as a disadvantage.

Hopper Hotels

On several occasions, I’ve nearly booked a Hopper hotel , but mostly I use it for research.

The options here can be hit or miss. I’ve found the hotel options to be slightly cheaper than what’s available on competing sites. Other times, I’ve had better luck on Airbnb or Booking.com. 

Shared hostel rooms will also show up in Hopper hotel search results, so be aware when you’re searching through the options.

Prize Freezing

I deliberate for a long time before booking travel deals, so I appreciate the price freeze feature.

Recently, I found a Hopper deal for a hostel in Amsterdam at about $10 cheaper than any other website. 

I still wasn’t ready to take the plunge and book it, but I got extremely close to freezing the price. Because I didn’t freeze it, it was gone from the Hopper app the next day. 

I ended up booking that very hostel at a higher price elsewhere, and I wish I’d frozen that cheaper price.

Discounts/Vouchers/Carrot Cash

It’s one thing when a flight booking platform has especially low hotel and flight prices, but this app works in multiple ways to save you money.

Hopper rewards you for booking with them and gives you cash back. They also have exclusive coupons.

Sometimes, no matter what you do, you’ll find the same prices on flights across every site and app. 

With Hopper’s vouchers, you can push that fare down a bit more and get the overall best price. 

Price Predictions 

When I plan a trip, my process looks like this: I obsessively look up prices for days or weeks. 

During this time, I compare countless variables and keep multiple tabs open until I’m overwhelmed. 

The upside to my process is that I’ve planned some epically cheap trips this way. The downside is that sometimes (often), I hesitate too long and miss out on the best deals.

When the prices of a recent search change, the Hopper app sends you push notifications that advise you whether you should keep waiting or pull the trigger and book, and I appreciate that.

For Mobile Only

Okay, sure–apps are great and everything. Maybe I’m old-fashioned, but I vastly prefer to book flights on a computer vs a phone. 

A phone screen is so tiny that it’s hard to type, and I can’t look at multiple windows simultaneously. 

For me, a website will always be more user-friendly, and I’d prefer to have the option.

Price Freezing Won’t Protect Against Things Selling Out

The reason I didn’t freeze that Amsterdam hostel price is that freezing doesn’t guarantee your spot. 

The Hopper price freeze option only protects you from paying more if you book later. A hotel or flight could still sell out after you freeze it. 

You will, of course, get a refund for the fee you paid if that happens, but when hotel rooms and flights are going fast, it makes more sense to book directly.

Discounts Only Apply to Specific Situations

When you open your Hopper wallet, you’ll find tons of discounts, vouchers, and coupons. And that’s great! 

However, I’ve never been able to take advantage of them because they’re only for specific situations. 

$100 off a Fiji Airlines flight to New Zealand or Australia doesn’t help me much when I’m planning a trip to Amsterdam.

That’s the nature of coupons, I suppose, but this is still a detractor for me.

App Loads Results Slowly

As your results load in the Hopper app , a pale red, animated bunny gallops in place across your screen. After a moment of bated breath, your results pop up.

Some competing platforms let you view flights immediately after you hit ‘search,’ and the prices drop lower and lower as it loads more deals. 

Psychologically, this makes it feel like there’s no delay.

I have a short attention span, and watching that bunny hop isn’t enough to hold it. I find myself feeling impatient and frustrated when I’m using the app.

Not Great for Flexible Dates/Destinations

My process for finding the best flight prices involves carefully comparing date combinations, alternate routes, one-ways, and roundtrips to determine the ultimate best deals. 

Hopper’s search function requires you to type in a specific date and destination. 

The cost of each calendar day is color-coded when you choose your dates to give you a sense of whether you’re picking a pricey day. 

However, that still isn’t enough flexibility to really work with my research process.

How to Have the Best Experience Shopping on Hopper

To take the best advantage of Hopper deals, it helps if you’re open-minded about where and when you’re traveling. 

Say you’d like to take a weekend trip in the near future, but you haven’t decided on specific destinations or travel dates. 

You can browse the flash deals and plan your travel details based on what’s available.

I’ve also had better luck using the Hopper app for flights within the US, so it might work best for domestic travel.

You can also take better advantage of this app by using it regularly (kind of a genius business plan, honestly). 

The more often you book, the more Carrot Cash you’ll accumulate, and then you can book your next flight at a discount.

Other Hopper Products

Hopper Rental Cars

You can also book a Hopper car rental in the app.  

Prices are similar to what I’ve found on competing platforms, although they’re sometimes about 10-20% higher than I cheapest I can find elsewhere. 

Hopper Homes

The ‘Homes’ section is a new Hopper rental category. It’s essentially Hopper’s answer to Airbnb, allowing you to rent a vacation home or apartment. 

The page design for the listings is nearly identical to Airbnb, but the selection appears to be much smaller, as this is a newer platform that’s less widely known.

Hopper Cancellation & Exchange Policy

Hopper is a middleman between you and the airline, hotel, or car rental company, and cancellation and exchange policies will vary from company to company. 

Even so, Hopper customer service will help you facilitate cancellations and refunds. 

Hopper collects payments for your bookings directly and then pays out the airline (or hotel, etc.), so any changes will go through Hopper.

Sometimes, you can cancel through the Hopper app within 24 hours of booking Hopper hotels or flights and receive a full refund. 

But again, since airline and hotel policies vary, Hopper can’t offer this as a universal policy.

FAQs About Hopper

Is Hopper a legit site?

Absolutely! Hopper is entirely legit, and there were no issues with the flight I booked through the app.

Is booking on Hopper safe?

Booking flights with Hopper is absolutely safe. There’s nothing sketchy about the platform; using it is just as safe as any other reputable travel booking website. 

Compared to other budget travel search engines, which often have you book through third-party sites, you get extra security with Hopper’s customer support team when you pay the VIP fee.

It’s always safest when you book directly from an airline, but you won’t necessarily get the best deal if you do so. 

Does Hopper really work?

Yes, Hopper booking is straightforward and easy. 

If you’re looking for the cheapest prices, however, Hopper only sometimes has them. 

Often, especially when it comes to Hopper hotels, the lowest fares will be found on other platforms.

Is Hopper free?

Yes, downloading and using the Hopper travel app is entirely free. The only money you’ll spend is on the booking itself. 

Does Hopper have hidden fees?

Nope! Hopper advertises that they have no hidden fees. There’s no ‘service fee,’ so you won’t unexpectedly rack up an extra $10-20 when you click ‘book.’

How much is the Hopper membership fee?

You can use Hopper for free. Hopper Premium isn’t available yet and the waitlist is currently full. 

When it becomes available, a Premium membership will cost $9.99 a month and you’ll get $60 of carrot cash per year, plus exclusive deals.

How does Hopper make money?

Airlines, hotels, and car rental companies pay Hopper a commission when you make reservations through them.

What is the Hopper VIP fee?

Hopper VIP is an option you can add to an individual booking for a “small fee” (which means it varies depending on what you’re purchasing). 

VIP will get you easier access to customer support, helping make the Hopper app trustworthy and more secure.

Why does Hopper have cheaper prices?

Hopper has access to discounts and savings that they pass on to customers. Carrot cash, Hopper discount codes, and Hopper promo codes can further reduce your costs.

However, I’ll also note that in my experience, this app often doesn’t have the overall cheapest options.

Does Hopper guarantee your hotel room?

If you’ve used the freeze option, but you haven’t paid the full price, you haven’t actually booked the hotel room or flight yet, and Hopper can’t guarantee that it won’t sell out. 

They only guarantee you won’t pay more if prices rise in the meantime.

Does Hopper let you cancel?

You can cancel certain bookings on Hopper, depending on the airline, hotel, or rental company’s policy. 

If you have a cancellable reservation, you’ll find a red ‘cancel’ button in your confirmation email, and Hopper will help facilitate the process.

How do you save money on Hopper?

Hopper plane tickets, hotels, and rental cars are already on the low side. 

You can save more money using the vouchers, discounts, and flash deals that the app offers. Accumulating Carrot Cash will also cut your future costs.

Is Hopper a travel agent?

Yes, Hopper is a travel agent app. 

What are some alternatives to Hopper? 

My number one flight-searching platform is Skyscanner , followed by Skiplagged and then Google Flights .

Skyscanner has the most flexible, user-friendly search options and–usually–the cheapest flights. 

Skiplagged sometimes turns up the cheapest fares, but their search function could be more flexible. 

Google Flights has an excellent interface, but they don’t always find the cheapest deals.

Read our full Skiplagged review .

Conclusion: So, is Hopper Any Good?

Searching for travel deals is like fishing. You need patience and the right equipment, and casting a wide net widens your chances. 

So, adding another platform to your arsenal is always worth it.

Hopper has some fantastic and unique features, such as price freezing, carrot cash, and a plethora of available vouchers. 

While my Hopper app review is mostly positive, it’s still not my go-to. 

The slow interface, search limitations, and the fact that (despite its claims) it doesn’t always have the lowest fares means it’s not my favorite way to find travel deals.

But it’s free to download and use, so it’s worth having on your phone and using as another way to compare prices.

ABOUT THE AUTHOR

Elina Ansary

Elina’s career as an “emerging” artist has led her to do a ton of traveling on a very small budget. But what she lacks in funds, she makes up for in creativity and craftiness, and finding cheap flights and budget travel options is a way of life for her.

Elina visits artist residencies in locations around the world, including Amsterdam, Finland, Italy, and Australia, and has exhibited her work in galleries and museums in the US and abroad. When she isn’t writing and editing for The Atlas Heart, Elina is pursuing a Master’s degree in Visual Art at Cornell University and splits her time between Ithaca and Brooklyn.

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Hi, I'm Mimi! I'm an outdoorsy Californian who has spent over 28 years immersed in the incredible natural beauty that California has to offer. My goal is to inspire others to get out and find their next adventure in California. Whether it’s escaping to an alpine lake in the Sierras, finding peace among the giant redwoods, or road tripping down the PCH, there’s always more to explore in this beautiful state.

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Table of Contents

About Hopper 

Hopper is an app-based booking service that peers into the future to tell you when to plan your trip to save the most money. They’re so sure of their services that they predict you’ll save around $61 every time you book with them. Over time, those savings could add up to afford an entire hotel stay.

Their Carrot Cash currency and Flash Deals reward users for continued support while Hopper hotels are a vast network with over 2m members. The brand has over 900k Instagram followers and their services are free to use.

This Hopper review will give you the lowdown on their services, how they work, and what makes them special in a crowded market. Before that, let’s go through some of the brand’s highlights, shall we? 

• Price prediction platform so that you can find the best times to travel
• Opportunities to earn discounts through repeat bookings
• Vouchers offered to new users
• Partners with more than 2m hotels, 200 airlines, and 180 rental car brands
• Free to download and use
• Thousands of popular customer reviews

Why You Should Trust Us

Our mission is to help you make better, more informed purchase decisions. 

Our team spends hours researching, consulting with medical experts, gathering insight from expert professionals, reviewing customer feedback, and analyzing products to provide you with the information you need.

Hopper allows customers to book plane tickets, hotels, rental homes, and cars by giving them a prediction of when prices will drop.

Hopper Review

In my Hopper review I’ll run through the basics of their operation by looking at : 

• The travel services they offer 
• The features that separate them from the pack 
• The Carrot Cash program

What Services Does Hopper Offer?

As a booking site, Hopper offers customers great deals on travel essentials like flights, hotels, cars, and homes. They constantly watch over prices so that when a discount comes up, they can send it your way.

Hopper works alongside 200 airline carriers, 2 million hotels, and 180 car rental brands to ensure accurate pricing. Speaking of accuracy, their algorithms can accurately predict prices with up to 95% certainty. 

What Products Does Hopper Offer?

It’s not just a diverse selection of services you can redeem through Hopper . Their Price Freeze and Price Prediction tools are also noteworthy.

Price Freeze is a function that allows you to save an advertised price on a flight, rental property, or car until you’re ready to pay. All you need to do is pay a small service fee to reserve the price. You can return when you’re ready to pay and cover the original rate. If the price jumps up too much then Hopper can cover up to $300 .

Then there’s the Price Prediction tool. Hopper will show you the estimated prices for a service over the next month. You can tell them to monitor a trip for you, and if the price drops below their predictions then they’ll notify you. 

Additionally, you can cancel or change any booking hassle-free. In the event that you need to rebook your Hopper flights because of a delay or cancellation then Hopper has you covered. They allow you to rebook for free or to receive a refund in Carrot Cash.

Hopper App Review

All of the features I outlined thus far in my Hopper review are exclusively offered through the Hopper app. It’s free to download on iOS and Android devices. 

What Is Hopper Carrot Cash? 

Carrot Cash is Hopper’s in-app currency. One Carrot Cash equals $1 . It’s a rewards-based program in which you can earn up to 5% back on every transaction. These funds will appear in your Hopper wallet and you can put them towards your next booking.

Who Is Hopper For? 

Hopper is a great service for those who want to book flights, rental cars, hotels, and more from a single app. 

Hopper Reviews: What Do Customers Think?

Here are some customer Hopper review scores from various websites.

• iOS App Store: 4.8/5 stars based on more than 930,000 pieces of customer feedback
• Influenster: 4.5/5 stars based on more than 9,100 pieces of customer feedback
• Google Play Store: 3.9/5 stars based on more than 114,000 pieces of customer feedback
• Site Jabber: 3.9/5 stars based on more than 4,500 pieces of customer feedback
• Trust Pilot: 3.1/5 stars based on more than 4,400 pieces of customer feedback

Overall, most Hopper reviews were positive. People enjoyed the savings and the exclusive deals the company provided them. One customer wrote, 

“ Hopper has the best deals… completely unimaginable discounts… and more flexibility than anything else I have come across. I was skeptical initially and I am hooked now. Turns out I had a problem with one of my bookings. Once I was able to reach customer support my problem was resolved promptly and efficiently. I recommend Hopper without reservation to everyone!”

A few pleasant Hopper reviews said that the company’s customer service acted quickly and effectively when shoppers found themselves in a pickle. I’ve included one buyer testimonial that provides first-hand insight.

“I had a cancelled flight with a very short notice, wherein we were at the airport already when informed. It could be the airlines issue however hopper was very assistive with all my requests when it comes to rebooking the flight. They accommodated my request, provided service recovery and assured me that everything is getting fixed.They were able to provide me a new flight, free of charge, with the closest date available.”

The negative Hopper reviews I read were mostly written about the brand’s app. From what I gathered, customers found it difficult to speak with a Hopper staff member and claimed that the price-freezing function didn’t work as advertised.

A few shoppers said the app charged them $50 to speak with a Hopper employee to help them book their cars, flights, and hotels. It seems that Hopper should invest more time improving their app to remedy these issues. 

That being said, it didn’t stop some customers from praising Hopper for their problem-solving prowess. 

“I had an issue with America Airlines where they canceled my non stop flight and rebooked me for another flight, on a different day with a stop. I was completely upset. I had the Hopper Insurance where I reported what happened and with 24hours they answered my request and took care of the situation. I’m very pleased with the result and I highly recommend Hopper. There customer service was very friendly,” wrote one user.

Hopper vs. Kayak 

The key difference between Hopper and Kayak, another famous booking platform, is where their focus lies. Hopper’s business model revolves around finding prices in the near future so customers can book when it’s more affordable . Comparatively, Kayak is a flight-searching app that only shows confirmed prices . 

Both allow you to book flights, hotels, and rental cars, but Hopper provides more insight into when you should book if you want to save money.

Is Hopper Legit?

Some Hopper reviews complained about cancellation fees, refunds not coming through, or last-minute schedule changes. It’s difficult to predict if or when these problems will arise if you use them so it’s best to exercise caution when leafing through Hopper’s findings. 

Is Hopper Worth It?

Seeing as how Hopper is free to download and use, I think it can be a useful tool in your traveling kit . You may not want to rely on it due to remarks some buyers left in their Hopper reviews, but it has moments where it can be invaluable for saving money.

Hopper Promotions & Discounts 

Hopper’s main promotions are their Flash Deals offered exclusively through the Hopper App. The company works alongside travel boards and tourism agencies to provide limited-time booking offers. The deals are only available through Hopper’s app. 

Hopper offers savings and vouchers for new users. For instance, you can redeem a voucher for $30 off your first car, hotel, or flight booking.

How To Sign Up On Hopper

You can begin using Hopper by downloading the app through the iOS or Google Play App Store .

Who owns Hopper?

Frederic Lalonde is the CEO and one of the co-founders of Hopper .

Is Hopper free to use?

Hopper is free to download and use , though some features on their app require a deposit. 

How do Hopper Flash Deals work?

I outlined these earlier in this Hopper review. Essentially, they are exclusive deals Hopper secures with travel agencies that are only available for a limited time.

What is Hopper’s Privacy Policy?

You can read Hopper’s full privacy statement on their website, but the main takeaway is “ Hopper will never sell your data or information. Hopper uses and discloses your data only to provide the Services to you.”

What is Hopper’s Refund Policy?

Hopper will respond to refund and cancellation requests up to 15 days after they’ve received them. 

How To Contact Hopper 

Assuming you’re not looking for Hopper careers, the best way to contact one of their employees is through the ‘ Get Help ’ function in their app.

Next, here are some related reviews you might find useful:

Landing Review

Beis Travel Bags Review

EltaMD Sunscreen Review

Outdoor Research Review

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Hopper app review: is it legit for cheap flights.

This post was last updated on

Explore this Hopper app review: a user-friendly travel tool for finding deals on flights, hotels, and rentals. See if it’s the right choice for your trips.

Finding cheap flights used to be something only accredited travel agencies could do.

But with apps like the Hopper travel app, you essentially have travel agents in your pocket in today’s world. Hopper helps you find the best deals on flights and hotels, according to their website. But is it legit to find flights?

I’ll break that and more down in this review so you can decide if you should use Hopper to find flights, or not even waste your time.

Let’s dive in.

What is the Hopper app?

How does hopper work for finding cheap flights, what are the top features of hopper, pros and cons of using the hopper app, should you use hopper, faqs about hopper.

Hopper is an app created for budget flyers.

You can download the app on Apple’s App Store and the Play Store. So you can search quickly from the convenience of your phone.

And its search is where it excels. It uses past data and algorithms to predict flight prices. For example, if you search for a flight from New York to Miami, you can choose your dates on the calendar. Hopper then recommends buying or waiting depending on what flight prices have done in the past. And it’ll even make a prediction of how low a fare could drop.

You may think, “Yeah, but how accurate is it?” And according to the company, the algorithm predicts prices with 95 percent accuracy! I’ll jump into this more in a second, but imagine that. Having the ability to know that you should wait three weeks to save some money to travel. That’d be HUGE, right? 

But, ultimately, it’s nothing but nice words unless it’s true.

The answer is magic . Okay, actually, the answer is super advanced data analysis and algorithms.

Basically, it takes into factor:

• Historical pricing trends
• Seasonal fluctuations

Using all of this information, it makes predictions about future flight prices. Next, it scans flights to give you the largest range of pricing options.

Will they go up in price? Go down? And when will all of this happen?

And while all of this sounds like it would take a long time, it happens in a few seconds. Then, it shows you it all in an easy-to-understand calendar format:

It’s pretty easy to understand, and you’ve likely figured it out, but:

• Green means it’s cheap for those dates
• Yellow means it’s about average
• Orange means it’s a little higher than average
• Red means it’s more expensive than average

So, you know how it works now. Let’s dive into some of the top features.

👉 Want to get cashback on cheap flights? : WayAway Flights Review: Cheap Flights & Cashback on Tickets

I’ve already listed a few of the top features above.

But, believe it or not, it offers even more. Here are some of the top that people love:

• Price freeze: Easily lock in a fare without booking the flight. If you’re unsure if you want to book, you can “freeze” the fare to give yourself 24 hours to think. Just put down a small deposit.
• Hopper hotel & car reservations: Hopper is a complete travel app. Find flight, hotel, and rental car deals in one place. If you’re already saving money on flights, why not save on other travel expenses, too?
• Carrot Cash: Carrot Cash is Hopper’s reward program. When you book flights through the app, you earn Carrot Cash. Then, use this money to book future flights in the app. You can get anywhere from $5-$50 per flight, depending on the flight ticket price.
• Hopper Homes: Tired of a hotel? Then Hopper Homes is for you. It’s basically Hopper’s version of  Airbnb.

As with everything, Hopper has its own set of pros and cons. So, let’s dive into them.

• Accurate prices: Hopper’s advanced algorithms are generally pretty good at predicting prices. In my experience, they’ll be mostly accurate, with an occasional bad miss. Overall, though, big thumbs up from me.
• Many flight choices: Almost every airline you can think of is in this app. Whether domestic or international, you’re bound to find the top options while searching, so you get choices.
• Saves time: R emember the old way of searching? Visit one airline, check their prices, visit another airline, and compare.  Then, repeat until you find the best deal. Or go to Google Flights and do the same. Not anymore. Hopper gives you one simple list.
• Hopper’s customer service isn’t great:  Personally, I’ve never had a problem with their customer support team. They’ve answered my questions quickly, and my experience using the app has been positive overall. But others out there haven’t had as great of an experience when they reached out to Hopper support for further assistance, and I can’t ignore that. Just be aware that Hopper has a strict cancellation policy that follows the one set by the airlines.
• Extra fees: This isn’t Hopper’s fault but the airline’s. But some flights booked through Hopper may have hidden fees. Whether it’s extra flight or baggage fees, you won’t know until you’re about to check out. And it’s not fun when you’re ready to book a flight and the price increases by $80. This is why many people see Hopper as a scam.
• Feature issues:  Many complaints with Hopper have to do with features that are not working, like the Price Freeze or the price prediction. And when you offer a feature, it’s ideally working 100%.

Overall, I say yes.

I love their price prediction tools, and I’m also aware you’ll get a mixed bag with apps like this. But, most of all, I understand they’re the middleman. Any issues, getting a refund, adjustments, etc. I need, I’ll have to work with the airline — and that’s not Hopper’s fault .

So, I’ll take it for its ability to predict prices and potentially save you money on flights. And that’s a yes from me (and millions of others).

1. Does the Hopper app cost money?

Accessing Hopper’s flight deals and booking flights doesn’t cost anything.

However, Hopper may charge service fees for certain bookings or offer optional services for an additional cost, such as trip cancellation protection.

2. Is Hopper a website or just an app?

Hopper is primarily an app available on both iOS and Android platforms.

It is designed to help users find and book flights, hotels, and car rentals. But they recently released a web version of their services so that you can enjoy it on your desktop now!

3. How many people use the Hopper app?

There aren’t exact numbers on how many people use the Hopper app.

However, the app has been downloaded millions of times and is used by many people globally. So, while the numbers can fluctuate, we don’t have an exact number.

Is Hopper legit? Yes, it is!

If you want cheap travel deals, it’s hard to go wrong with Hopper.

You can do everything from finding flight and hotel prices to car rentals within their app. And, best of all, the app is free! So, really, you have nothing to lose just by looking. You may find the best price on that flight you were searching for on your preferred travel dates 😉.

But I’m curious to hear from you. What has your experience been with Hopper? And if you haven’t used it yet, do you plan to use it to book a flight? Let me know in the comments!

So why not try it? Hop on to the app and let Hopper do the hard work for you.

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2 responses to “Hopper App Review: Is It Legit for Cheap Flights”

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Worst service in the History of…

Worst service in the History of Aviation you take customers money and are Liars

Date of experience : 30 March 2024

Never again will I book a hotel through…

Never again will I book a hotel through Hopper. I’m out almost $500+ and no communication from hopper. They canceled my reservation at the hotel. No response from my phone calls and emails. Disputed the charges on my card and hopper claims the services were in fact provided. Have confirmation from hotel that they in fact WERE NOT!! Awful customer service that cost me way too much money.

Date of experience : 23 February 2024

This is horrible

This is horrible. Made reservations, arrived at the hotel within 10minutes. The hotel advertised pool, hot tub- sign in lobby closed until further notice. The lobby was messy. Asked to cxl, was told non refundable. I paid $198 for 2 nights at the Candlewood Suites. Go to the room the bed was broken. The assistant manager Faith no apologies and no good service. I checked out Do not book thru hopper !!!!

Date of experience : 13 April 2024

I see a lot of bad reviews on here but…

I see a lot of bad reviews on here but I can personally say I've utilized Hopper multiple times, including out of the country flights. I have never had a problem. I've never had to contact them to resolve an issue, so I can't speak to that, but I recommend them to people a lot and have never had negative feedback.

Date of experience : 30 January 2024

Poor Customer Service/ No Contact Us Email

There is no clear "contact us" on their website. When I finally found a number the customer service representative sent me an email with a link meant to help with a refund. The link did not work, when I advised she said she would send me it again.. she proceeded to resend the same link then sent me right to the "rate this call" so I could not speak to her anymore. She fully knew she did not have the correct link then hung up on me. Her name is Sheetal B

Date of experience : 23 March 2024

DO NOT USE HOPPER

Absolutely appalling service . Charged extra fees to select our own seats to find all 3 of my children were seated unattended with NO seat selection as paid for. Contacted Hopper 2 times on an international number to have NO help or refund supplied as promised. Staff refused to provide me with email correspondence or names of people I spoke to. Spent over 2 hours on hold on premium international phone charges. DO NOT USE HOPPER

Date of experience : 07 April 2024

Great customer service

I got billed an extra room by the actual hotel rather than hopper, chirag, sartaj and laiba were extremely helpful and all displayed excellent customer service skills. As a UK customer, if you want to speak to them directly, simply use Skype and they will definitely aid you. 10/10 customer service

Date of experience : 21 July 2023

Beware of the faulty app/system

I booked a round-trip flight from Boston -> Washington -> Boston, using the Hopper app. And a few days later, I discovered in the confirmation email that the Hopper Systen had got it wrong and confounded the outbound and inbound, resulting in Washington -> Boston -> Washington. Such an error in the system must not happen! Of course, when I called Hopper, they said to me that the app gave me before final confirmation the opportunity to verify the flights. Yes, granted, but one relies on the data in the initial entry mask to be fulfilled, and not some mix-up down the sheer endless list of option selection menus to happen. And it is on the phone and with the menu structure definitely difficult to find the moment where the flight information is displayed for final verification. Next time I will be much more careful. I was lucky that the flight could be cancelled and the costs credited for a year. Though I would much prefer to get my money back instead of being victim of a faulty flight booking system.

Date of experience : 09 April 2024

Don’t book through Hopper - they lie about their cancellation policy

Don’t book through Hopper. Their policies are completely misleading. I booked a hotel stay for my college reunion and, days before the deadline to make changes or cancellations to my reservation, I’m trying to fly in one day later and, therefore, take one night off a 6 night stay. Despite it not saying this anywhere on their app or the confirmation email, they’re saying I need to cancel the entire reservation and rebook it - at a much higher nightly cost. This is absurd. I simply want to take one night off the reservation. Their refund policy is a total lie. DO NOT TRUST THIS COMPANY.

Date of experience : 08 April 2024

HOPPER KEPT MY REFUND AFTER PROCESSED BY HOTEL!!!!!!

My experience was horrible (room smelled horrible, hours and 3 trips to the desk to get the room changed, new room had roaches). The hotel manager processed a refund and sent it to Hopper while I was standing there at the desk. Hopper has not given my money back. It is impossible to reach a live person regarding a past hotel stay. I have tried the calling, emailing and live chatting options several times each. My hotel stay was in December and I still don't have my refund!!! i spoke to a Hopper representative last month during which I gave him the hotel manager's name and email who processed my refund. He was supposed to call me back and I have yet to hear back from him. I have tried everything to speak to a live person to receive my refund. Doesn't seem possible!!!

Date of experience : 21 December 2023

Beware when using for car rentals

I have enjoyed using hopper for flights but I recently used it to book a car rental. I was charged $90 in taxes and fees through Hopper in addition to the other charges. When I picked up my Budget car rental I was again charged for taxes and fees. Budget told me I'd have to get more detail on what I was charged for from Hopper. Hopper refused to offer any additional detail about what they were charging me for.

Date of experience : 01 February 2024

I'd give zero ,if I could ,or negative…

I'd give zero ,if I could ,or negative five stars. First off they double charged me. They then said I couldn't get my money back as it's non refundable. Remind you it was fraudulent payment of tickets. I didn't plan a trip or even go on one. They then seen I got my money back from the fraudulent activity and then sent a rebuttal that it's non refundable. Then charged my account when I'm not the one who ordered tickets. Someone got a hold of my card and purchased them which put me in the negatives of my accounts. I am an autistic adult and have no job currently. It's hard to find one being autistic. I am very mad with hopper. Don't ever trust them. I never even heard of them and they took from me because of a fraudulent activity in my account and they said "well that's not our issue give back the money". I never went on a trip I am petrified of planes. I've been through four months of hell because of you constantly trying to get my money back that I need for rent. Just for you to take it again and put me negative in my accounts. How dare you guys. Costumer service was rude too.

Date of experience : 11 April 2024

We booked and paid for a hotel room

We booked and paid for a hotel room, only to arrive at the hotel and have the receptionist tell us they did not have any rooms available. It was late when we arrived (traveling for a funeral with kids), and had to spend additional time looking for another hotel. The upsetting part is to be charged for the hotel and have to make several phone calls to get a refund (which I’m still waiting for). It would have been much better if Hopper or the Hotel we booked could have reached out to us ahead of time to let us know the hotel was overbooked.

Date of experience : 05 April 2024

Inaccurate support. I can't stop notifications from flights I'm watching. The help doesn't help. So irritating. I will uninstall this app soon.

I actually really like the way that this app keeps you updated on prices however I can't stop "watching" a trip. So I keep getting these stupid notifications and the only way to get rid of them is to remove the app completely which can't be good for you Hopper. I went to the Help page for support and it continually shows to go to the three dot "hamburger" menu on your main page where you can choose to no longer follow a trip. I cannot find that three dot hamburger menu on any page in my app to cancel watching trips. It's so irritating even more so if this is done on purpose to make you continually get notifications to bring you back to the app. It's irritating and I'm about to uninstall it from my phone And it's such a shame because while I haven't bought a flight through Hopper it's really nice to watch the flights and keep an eye on prices.

Date of experience : 18 January 2024

PUNCH CARD PROBLEMS IN THE APP

Okay so I only gave it three stars because the first time I filled my hotel punch card five nights and I got a free night okay so after I got my free night the punch card went up and you had to stay 10 nights to get the free night okay so my punch card was correct all the way up until my 10th punch now it's telling me I only have four punches (nights paid and stayed) when in reality it should be 10 and if I could put a picture of the email on here I sure would! So what they're doing is trying to take six nights from me in order to not give me my free night after I've done stayed my full 10 and paid for them!!! Someone really needs to do some work on the app because it is terrible sometimes!! The hotel I regularly stay at and that I have been staying at since January wants to take Hopper off of their hotel stay choices altogether because of issues like this! I'm so irritated! And then when I call I always get someone who cannot speak English, and that is very frustrating in and of itself!

Date of experience : 26 September 2023

Reply from Hopper

We appreciate the opportunity you have given us to look into your case again and regret any inconvenience this situation may have caused. Fortunately, the information already provided was sufficient to locate your case and we have contacted our support centre to look into the information already provided and reach out to you with an update or to request any additional information to help resolve this situation. We appreciate your patience and you can expect to hear from them soon.

I just had my family’s flight cancelled…

I just had my family’s flight cancelled the day before we were to return back to the US from Mexico. Now we are stranded with no return flight and they say they cannot find new flights and will just refund our money or they will work on getting a new itinerary within the next 7 days! What kind of operation is this? Unbelievable! Will never use them again.

Date of experience : 04 April 2024

NO REFUND, DESPITE PROMISS

I booked and paid for a transfer direct with Hopper. 12hrs later received an email stating the provider could not drop us at our destination. We were told to do one of the following... Check the alternative drop point to see if it was ok for us, but no alternative was given to us Or Cancel our booking for free and recieve a refund. Despite numerious emails going back and forth, I have been given a credit to use on another transfer, despite being offered and requesting a refund!!!! Really losing faith in this company now. J. Radford

Date of experience : 05 October 2023

worst customer service ever

worst customer service ever. booked a hotel 5 weeks in advance and payed in advance just to show up to the hotel and be told that hopper’s booking was turned away for lack of room and hopper never informed us. we called them to get a new room and were on the phone for almost 5 hours (on and off because they kept hanging up on us) and we never got a new room or any compensation whatsoever. we are now stuck hundreds of dollars down the drain and forced to buy a new hotel day-of. completely unprofessional and embarrassing as a company. you should never under ANY circumstances trust this corrupt, incompetent, and dishonest company.

Date of experience : 02 April 2024

I had terrible experience with hopper

I had terrible experience with hopper. We booked international flights and had to cancel due to some personal emergency. From then the issues started. They gave travel credit even after submitting medical docs as proof for cancelling tickets. And interestingly u cannot use travel credit easily to book tickets. When we tried to book tickets, they asked us to call airlines directly, which is a joke. Hopper is fooling us by rerouting to airlines. I will never book or recommend hopper to anyone.

Date of experience : 19 February 2024

Don buy off a company you cannot communicate with.

Desperately trying to get intouch with this company and the insurance company they use. XCover. I’ve never received my insurance documents and now need to claim I don’t have the policy. I’ve called them on the customer support line which states is a Skype call. I’ve been billed £396 for 4 phones calls that had me on hold and did not change my email as requested. They are impossible to communicate with. Hence me being here. Please don not use them. If you got stuck abroad and needed them your hung out to dry. Dangerous company.

Date of experience : 19 November 2023

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Unsolicited - verified purchase.

Hopper has a rating of 2.38 stars from 4,925 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hopper most frequently mention customer service, price freeze, and phone number problems. Hopper ranks 497th among Travel Deals sites.

• Service 646
• Shipping 268
• Returns 453
• Quality 529

This company responds to reviews on average within 2 days

What reviewers want you to know

Positive highlights.

• This is the best tool I've found for tracking flight prices !
• This app is great, it keeps you updated on price changes .

Critical highlights

• Which just have to be ignored by the customer service team as they have no power to fix it..
• I even found a class action lawsuit on the price freeze option.

“Have yet to book a trip but love looking at the trips...”

Have yet to book a trip but love looking at the trips I could take and how low prices can get. Definitely a good resource!

“Worse Company Ever”

As I'm currently writing this review, I'm sitting in a hotel lobby for over 9 hours trying to get a room that I paid for 3 weeks in advance. Customer service keeps hanging up on me. No one calls you back. I've spoken to 3 supervisors as of the moment and currently am writing this review while I have one on the phone. My body hurts from sitting in this lobby all day. I traveled from NY to Louisiana straight 23 hr drive and I'm exhausted, all I wanted to do was shower and go to sleep. You can't reach no one but if you do they hang up on you. Worse company ever. Do not use.

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• Comments (3)

Thanks for your feedback. We're really sorry to hear that you had a difficult time getting in touch with our support team and we appreciate you bringing this to our attention. This is certainly not the support experience we aim for. Please do not hesitate to reach back out to us if you still need assistance with your booking.

We’re sorry to learn of your recent experience with Hopper. Please refer to the instructions below to find the best way to reach out to Hopper Support for further assistance. HOW DO I CONTACT CUSTOMER SUPPORT? ACTIVE AND PAST BOOKINGS We offer 24/7 Phone Support for active and past bookings. To get started have your Hopper Support ID ready and call us at +1-833-933-HOP1 (+1-833-933-4671) toll-free from US / Canada / Skype. Alternatively, we can be reached at +1 (347)-695-4555. Find your Hopper Support ID within the Hopper App: 1. Tap the “Help” icon in the bottom right of your screen 2. Choose the booking you need help with. 3. Select the type of assistance you require, your Support ID will then be displayed. *for VIP Bookings, tap “Call Toll-Free” to view your Support ID. 24/7 LIVE CHAT (VIP BOOKINGS) If you’ve purchased VIP Support, you may also access Live Chat within the Hopper App: 1. Tap the “Help” icon in the bottom right of your screen 2. Choose the booking you need help with. 3. Select the type of assistance you require, and select “Chat”. PRE-BOOKING SUPPORT / GENERAL ENQUIRIES For all other assistance, please get in touch with us by submitting a request here [https://hopper.kustomer.help/contact/contact-support-Sy3dDwr2o]. OTHER INFO You can find the instructions outlined above at Hopper’s Contact Us page found here [https://help.hopper.com/en_us/how-to-contact-customer-service-ryiprtdtP]. If you are seeking support in French, please visit this article [https://help.hopper.com/S1qjP3KPF] for additional details for getting support in French. We hope to see you again on the Hopper app soon!

From the business

Hopper predicts prices with 95% accuracy up to 1 year in advance. No ads, no spam, no stress — just accurate predictions and the easiest way to book and save.

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Company Representative

Hopper App Pros and Cons – Evaluating Its Impact on Your Travel Experience

Are you tired of scouring the web for the best travel deals? Look no further than the Hopper app. With Hopper, you can easily compare prices and find discounts when booking trips. But is it too good to be true? In this article, I’ll share the pros and cons of the Hopper app to help you decide if it’s the right choice for your travel needs.

By the end of this article, you’ll better understand the Hopper app and whether it’s worth using for your next trip.

Table of Contents

Key Takeaways

• Hopper is a travel app that uses data and algorithms to predict the best time to book flights and hotels.
• Pros of the Hopper app include a user-friendly interface and the ability to save money on travel.
• Cons of the Hopper app include customer service issues and limited flight options.

What is Hopper?

Hopper is a travel app that helps you book travel at the lowest price possible. With Hopper, you can book flights , hotels, and rental cars in one app. The app uses predictive technology to analyze billions of airfare and hotel prices daily to help you find the best deals.

Hopper is an excellent app for those who want to book travel quickly and easily. You can book travel in just a few clicks, and the app is user-friendly. You can also set up alerts to be notified when prices drop, so you never miss out on a great deal.

One of the best things about Hopper is that it is a legitimate app. There are many travel apps out there that are scams, but Hopper is not one of them. The app has been around for several years and has a good reputation in the industry.

How Does Hopper Work?

Using the Hopper app is simple. First, you enter your destination, travel dates, and the number of passengers. Hopper will then show you a list of available flights and prices.

One of the unique features of Hopper is its price prediction algorithm. Hopper uses historical data and current pricing trends to predict whether the price of a particular flight will go up or down in the future. This can help you decide whether to book or wait for a better price.

Hopper lets you set up price alerts for particular flights and travel dates. The app will notify you when the price drops to a level you’re comfortable with.

How to Use the Hopper App?

Using the Hopper app is simple. Here are the steps to follow:

• Download the app: The first step is downloading the Hopper app on your smartphone. The app is available for both iOS and Android devices.
• Search for flights: Once you have downloaded the app, you can search for flights. Enter your destination, travel dates, and the number of passengers. Hopper will show you a list of available flights along with their prices.
• Set up alerts: Hopper allows you to set up alerts for specific flights and travel dates. The app will notify you when the price drops and the best time to book arrives.
• Book your flight: When you find a flight you like, you can book it directly through the app. Hopper offers a secure and easy-to-use booking process.
• Track your flight: After booking your flight , you can track it using the Hopper app. The app will keep you updated on any changes to your flight, such as delays or cancellations.
• Use other app features: Besides booking flights, the Hopper app offers other valuable features. For example, you can search for hotels and rental cars using the app. You can also view your past and upcoming trips.

Pros of the Hopper App

The Hopper app is a great option if you’re searching for travel software that will enable you to cut costs on your upcoming vacation. The following are some advantages of utilizing the Hopper app:

Cost Savings

One of the main advantages of using the Hopper app is that it can help you find the best deals on flights and hotels. The app uses advanced algorithms to analyze prices and predict when prices will be at their lowest. This means you can save money by booking travel at the right time.

Convenience

Another benefit of using the Hopper app is that it’s very convenient. You can use the app to search for flights and hotels and book your travel directly through the app. You don’t have to visit multiple websites to find the best deals.

Predictive Analytics

To assist you in finding the most incredible travel fares, Hopper employs predictive analytics. Every day, the app analyzes billions of flight prices to determine when they will drop. Because of this, you can confidently plan your journey and know you’re getting the most fantastic price.

Notifications and Alerts

Hopper also sends you notifications and alerts when prices drop or new deals are available. This means you don’t have to check the app to find the best deals constantly. Instead, you can wait for the app to notify you when booking your travel is time.

Flexible Booking Options

Hopper also offers flexible booking options. For example, you can use the app to book a flight and then freeze the price for up to 24 hours. This means that you can take your time to decide whether or not you want to book the flight without worrying about the price going up.

User Experience

Finally, the Hopper app is very user-friendly. The app has a clean and straightforward interface, making searching for flights and hotels easy. The app also provides detailed information about each flight, including the airline, departure, arrival times, and layover information.

Cons of the Hopper App

Before deciding whether or not to use Hopper for your travel arrangements, there are a few drawbacks to consider. The following are a few possible disadvantages of utilizing the app:

Limited Airline Partners

One of the downsides of using Hopper is that it doesn’t work with all airlines. While it has partnerships with many major airlines, some smaller or regional carriers aren’t included. This means you may be unable to find the best deals on specific routes or flights.

Customer Service Issues

Some users have reported issues with Hopper’s customer service. While the app has a help center and support team available, some users have had trouble contacting a representative or receiving a timely response. This can be frustrating if you’re having trouble with a booking or need assistance with a problem.

Refund and Cancellation Policies

Hopper’s refund and cancellation policies can be confusing. While the app does offer some flexibility when it comes to changing or canceling your flight, certain restrictions and fees apply. Additionally, some users have reported difficulty getting refunds or cancellations processed on time.

Mobile-Only Platform

Another potential drawback of Hopper is that it’s only available as a mobile app. While this may not be an issue for some users, others prefer to book their travel on a desktop or laptop computer. Some users may find the app’s interface or functionality limited compared to an entire website.

Potential for Higher Prices

While Hopper’s price prediction feature can be a helpful tool for finding deals, it’s not always accurate. In some cases, users have reported that the app predicted lower prices than what was available, leading to missed opportunities for savings. Additionally, some users have reported that prices on Hopper can be higher than what’s available on other booking sites.

Occasional Inaccuracies in Predictions

Comparative Analysis

When it comes to travel booking, you have a few options to choose from. You can use traditional travel agencies, other travel apps , or the Hopper App. I will compare the Hopper App with traditional travel agencies and other travel apps in this section.

Hopper App vs. Traditional Travel Agencies

Traditional travel agencies are known for providing personalized service, but it can be expensive. In contrast, the Hopper App is a cost-effective solution for travelers who want to save on travel bookings.

One of the most significant advantages of the Hopper App over traditional travel agencies is that it allows you to compare prices from different travel deals sites and book the cheapest option. It also provides notifications when the prices of flights and hotels drop so that you can save money.

Another advantage of the Hopper App is that it is available 24/7, so you can book travel anytime, anywhere. In contrast, traditional travel agencies have limited hours of operation and may not be available when you need them.

Hopper App vs. Other Travel Apps

The Hopper App differs from other travel apps because it has a user-friendly UI and special functionality. Using artificial intelligence (AI) , the Hopper App finds you the best travel prices by analyzing billions of price points. It also provides a tool called price freezing, which lets you fix the cost of your hotel or airfare for a maximum of sixty days.

Regarding user experience, the Hopper App is easy to use and navigate. It provides a simple interface that allows you to search for flights, hotels, and car rentals quickly. It also provides a personalized travel experience based on your preferences and past bookings.

User Reviews and Ratings

Numerous user reviews of Hopper are available online if you’re curious about what other people say about it. Hopper’s ability to forecast flight costs and notify consumers when they decrease is highly praised by users. The app is also commended for having an easy-to-use layout and a simple booking procedure.

However, some users have reported issues with the app’s price freeze feature, which allows you to hold a flight at a specific price for a fee. Some users have reported that the price freeze feature did not work as expected and were charged more than the frozen price.

Here are some key points from user reviews and ratings:

• Hopper’s price prediction feature is accurate and helpful in finding the best deals.
• The app’s user interface is easy to navigate and makes booking a breeze.
• Some users have reported issues with the price freeze feature not working as expected.
• Customer service and cancellation policies have been frustrating for some users.
• Hopper has an average rating of 3.7 out of 5 based on user reviews.

Final Thoughts On the Hopper App Pros and Cons

Hopper is an excellent app for finding cheap flights and accommodations. Its intuitive interface and user-friendly design make it easy for travelers of all experience levels. While the app’s price predictions are not always 100% accurate, they provide a helpful budget planning estimate. 

Hopper’s flexible date search feature lets you easily compare prices for different travel dates, helping you save money on your trip .

Thank you for taking the time to read this article. I hope that you found it informative and helpful. If you have any questions or comments, please leave them below. And don’t forget to share this article with your friends and family!

Frequently Asked Questions (FAQs)

Is the hopper app safe to use.

Yes, the Hopper app is safe to use. They use industry-standard encryption to protect your personal and payment information and do not store your credit card information on their servers.

What is the advantage of booking on Hopper?

The advantage of booking on Hopper is that they use AI technology to analyze billions of flight prices every day, giving you the most accurate predictions of when to book your flight. This can save you up to 40% on your travel costs.

Why does Hopper have cheaper prices?

Hopper has lower prices because they can access exclusive deals and discounts unavailable on other travel booking sites. Additionally, they use AI technology to analyze flight prices and predict when prices drop, allowing them to offer you the best deals.

Is the Hopper app considered safe and reliable for hotel reservations?

Yes, the Hopper app is safe and reliable for hotel reservations. They work with trusted hotel partners and use industry-standard encryption to protect your personal and payment information.

Is the Hopper app legitimate?

Yes, the Hopper app is legitimate. They have been featured in major news outlets such as Forbes and The New York Times and have millions of satisfied users.

Are there any undisclosed fees when booking with Hopper?

No, there are no undisclosed fees when booking with Hopper. The price you see is the price you pay, and they do not charge any additional fees or taxes.

What makes Hopper stand out from other travel booking apps?

Hopper stands out from other travel booking apps because their AI technology predicts flight prices and tells you the best time to book. They also offer exclusive deals and discounts unavailable on other sites.

How accurate is the Hopper App?

The Hopper app is very accurate in predicting flight prices. They use AI technology to analyze billions of flight prices daily, giving you the most accurate predictions of when to book your flight.

How has user feedback shaped the reputation of the Hopper app?

User feedback has been instrumental in shaping the reputation of the Hopper app. They have a 4.7-star rating on the App Store and a 4.5-star rating on Google Play, with millions of satisfied users.

How Do You Call Hopper Customer Service?

To contact Hopper customer service, go to the “Contact Us” section of the app and submit a request. They typically respond within 24 hours.

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Hopper Review: Can This Travel App Really Save You Money on Hotels, Flight, and Car Rentals?

December 20, 2021 7 min read

When planning a trip, exorbitant prices for hotels, flights, and other transportation modes can put travelers off. Luckily, there are many apps on the market that help make finding amazing deals easy. 

Hopper is one of these travel deals apps. Hopper notifies users of super-low rates on hotels, flights, and car rentals. Many of these deals save users up to 40% on travel costs. To help you decide if the app is right for you, we created this in-depth Hopper review.   

The team at Wanderlog is always eager to try out the best travel applications , so we were excited to download Hopper and give it a go! Wanderlog helps users organize their bookings and reservations and plan detailed travel itineraries. Our goal is to make travel easy for everyone, so we’re always keen to try other apps that promise the same. 

Looking to save up to 40% on flights and hotels? Then you’ll definitely want to keep reading this Hopper travel app review! 

What is Hopper?

Hopper is an app that finds users the best deals on flights and hotels. The application predicts with 95% accuracy when flight and hotel rates will go up and down, allowing you to book the lowest rate. Algorithms and AI programming are used to achieve this. 

This means that you can input destinations you wish to travel to and dates if you have them. Then, Hopper will notify you when what it predicts will be the best rate is available. If interested in the flight fare or hotel rate, you can book directly in the app. 

The app seems to be incredibly popular, with over 60 million downloads. Hopper has attracted the attention of many investors too, raising over $590M to date. Well-known investors include Goldman Sachs and WestCap Group. 

Who is Hopper Owned By? 

Hopper was founded and is owned by CEO Frederic Lalonde. The North American businessman has founded other start-ups and previously worked at Expedia. 

Does Hopper Have an App?

When researching for this Hopper review, we found that there is an app for both iOS and Android. You can also search for hotel deals on hopper.com. Flight deals are exclusive to the app and can’t be searched in-browser. 

Is the Hopper App Free? 

If the app sounds appealing, you may be wondering: “Does Hopper charge a fee?” The answer is no, the app is 100% free to use. Hopper doesn’t run in-app ads either. 

How Does Hopper Make Money? 

Hopper makes money via a commission model. When you book a flight or hotel through the app, the airline or hotel gives Hopper a small percentage of the sale. 

Does Hopper Have Hidden Fees?

After looking into the terms and conditions for this Hopper app review, we found that Hopper has no hidden fees. You simply pay the quoted flight or hotel rate if you wish to book. However, a $5 tip is automatically added to any booking. This tip is optional, so be sure to opt-out of the tip before booking your flight or hotel if you don’t wish to add it. 

How Does Hopper Work? 

When using the app for this Hopper review, we discovered that using Hopper is very easy. The following steps outline how to find cheap flights, hotels, and car rentals thanks to Hopper.  

Hopper Flights  

• Open the app and log in if you have an account.
• Click the “Flights” button.
• Input the following flight information: 
• Number of travelers
• Departure airport
• Arrival airport 
• One way or return flight 
• A calendar showing the year ahead will be shown. Each date will be color-coded in the following way:  
• Green: lowest fares
• Orange: mid-range fares
• Red: highest fares

If you don’t have set travel dates, this feature can help show you when the cheapest times to fly will be. 

• Choose your departure date and return date, if applicable. 
• The current lowest price for the flight will be displayed. The app will let you know if it thinks the price will drop or rise in the future. 

If the price is going to rise, you’ll be told that the displayed price is likely the lowest you’ll get and you can book. 

If the app says the price will drop in the future, you can hold off and “watch” the flight. In that case, you’ll receive a notification each time the fare drops below the displayed price. If you’re notified of a rate that appeals to you, you can book the flight in the app. 

• You do have the option to pay a deposit for a “price freeze.” The rate that is currently displayed will then be available to book for the next 20 days, even if the fares of the flight go up during that time. Your deposit will go toward the flight and if the price drops in the 20 days, you’ll pay the lower price. If you don’t book in 20 days, your deposit will be forfeited. 

If you find a flight you want to take, you can book it easily within the app. At that point, you can choose fare type, number of checked bags, and add other important flight info. 

Hopper Hotels 

•  Click the “Hotels” button. 
• Enter the destination you need a hotel in and the number of people who will be staying at the hotel. 
• Set filters if applicable, which can include:
• Minimum and maximum price
• Star rating
• User rating
• Required amenities: these include if the hotel has a gym, has a pool, or is pet-friendly, among many other amenities 
• A calendar will be displayed showing the year ahead. Each date will be color-coded based on the nightly rate in the following way:  
• Green: lowest rates
• Orange: mid-range rates
• Red: highest rates 

If you haven’t pre-selected dates for your stay, this feature highlights the cheapest times to stay in your chosen destination. 

• Select your arrival and departure dates.
• Hotels matching your criteria will be shown along with their nightly rate. A map is also shown to give more information on where each hotel is located. 
• If you see a hotel that you’re interested in, you can click on it to get more information. This includes guest reviews, rooms available, and hotel amenities. Hopper will also tell you whether to wait to book (with the icon “wait) or to book now (with the icon “buy.”) 
• As with flights, you can freeze the displayed price of hotels for a fee. If the price rises, you’ll pay the price you froze. If the price drops, you can book at the lower rate. If you don’t book, the deposit is forfeited. 

If you find a hotel you would like to book, you can do so easily within the app. 

Hopper Cars 

• Log in to the Hopper app.
• Select “Cars”
• Enter the location you want to pick up a rental car at.
• Select a different drop-off location, if applicable. 
• Choose rental car pick-up and drop-off dates. 
• Enter pick-up and drop-off times and the age of the driver.
• Results of rental cars matching your search criteria will be shown.
• If you find a car that you want to rent, you can reserve the car via the app. A deposit may be due upfront, but you will pay the majority of the rental car fee when you collect the car.
• If you like the price you see but don’t want to commit, you can freeze the price for a small fee.

What Are the Benefits of Hopper?

100% free to use.

Hopper is always free! When using the app for this Hopper review, we didn’t come across any hidden fees.You can’t pay for a membership that offers access to better rates or more flight and hotel deals. 

Of course, you must pay for any hotel, car rental, or flight you book through the app. An automatic $5 tip is added when paying via the app, but this is optional and easy to remove. 

While the app is always free to use, you can pay for a few perks. These include freezing prices and paying for travel refund protection. 

Saves Time Searching for the Best Rates  

With Hopper, you can simply enter your travel dates and any other relevant filters and the best prices will be shown. Hopper displays flights from all airlines, cars from multiple rental locations, and an array of hotels. It effectively compares prices without you having to look at every provider individually. 

Can Save You 40% on Flights and Hotels 

One of the best things about the Hopper app is that it saves you money. Users can expect to save up to 40% on flight fares and hotel rates. If renting a car, you’ll also benefit from discounts. 

The Ability to Freeze Prices 

If you aren’t quite ready to book an amazing deal you find on Hopper, no problem! The app allows you to freeze prices for a small fee. That way, you have 20 days to decide if you want to take advantage of the discounted rate you discovered. 

Even if the price of the flight, hotel, or car you’re interested in increases, you’ll pay the rate you froze. If the price drops, you benefit from the lower rate. If you book the item you froze, your initial fee will act as part of your payment for that service, effectively making it free to freeze your initial rate. 

What Are the Drawbacks of Hopper?

You can only book transport on the app .

While you can book hotels with Hopper on their website, you can only book flights or car rentals on the app. While this won’t be an issue for most, those that prefer booking in-browser may not find Hopper appealing. 

You Must Make All Changes to Bookings via Hopper

Once you purchase a flight, hotel, or car rental on Hopper, you can only make adjustments via Hopper. For example, if you want to change your flight, you must contact Hopper and you can’t do it directly with the airline. This is frustrating for users, especially since Hopper doesn’t always get back to customer service requests quickly (discussed below.) 

Some Users Have Issues with Booking and Customer Service 

When looking at Hopper ratings and reviews, it appears as though users have issues with customer service and bookings. The primary booking issues are related to cancellations and the use of incorrect information.  

Hopper users leaving reviews on Trustpilot note that they find it hard to get in touch with a customer service representative. Others have not been able to cancel bookings, even after paying for travel refund protection, and note that wrong information was added to their booking. 

Is the Hopper App Trustworthy? 

Hopper has been in business since 2009, is an accredited business, and has millions of satisfied customers. This travel app simply connects you with other companies, such as airlines, hotels, and car rental operators and is trustworthy. However, some users note that canceling and adjusting bookings is challenging. 

Is Hopper Worth It?

So, is the Hopper app worth using to save money on flights, hotels, and car rentals? After using the app and looking at customer feedback for this Hopper review, the answer to that question is mixed. 

When looking at Trustpilot, Hopper receives 3.4/5 stars. These reviews are primarily split between the five-star “Excellent” rating and the one-star “Bad” rating. Unfortunately, over half of the reviews (52%) are rated “Bad.” 

Positive reviewers are pleased with:

• Highly discounted prices 
• The easy to use app
• A helpful customer service team 

Despite Hopper having many happy customers, numerous negative reviewers note:

• Difficulty contacting customer service
• Issues occurring when making changes bookings
• Wrong details being added to bookings and reservations

With the app being free to use, there is seemingly nothing to lose by trying it. However, users have had issues making changes to bookings through Hopper. 

Therefore, it may be worth using Hopper to be notified of low prices but then book directly via the airline, hotel, or car rental firm if the price you want is available there. If you do decide to book through Hopper, the majority of users have a good experience, especially if no booking changes need to get implemented. 

Ready to Plan an Amazing Trip? 

Have you found a great flight, hotel, or car rental option on Hopper and now need to plan your trip? Then be sure to download the free Wanderlog app ! Our easy-to-use app will help you organize your flight and accommodation information and plan an awesome multi-day itinerary. 

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How to Use the Hopper App to Save Money on Flights & Hotels

Katie Seemann

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What Is Hopper?

Download the app, create an account, set up a flight watch, hopper hotels, hopper predictions, final thoughts.

We may be compensated when you click on product links, such as credit cards, from one or more of our advertising partners. Terms apply to the offers below. See our Advertising Policy for more about our partners, how we make money, and our rating methodology. Opinions and recommendations are ours alone.

There are tons of different websites out there to help you book your next vacation. You can book directly, through an online travel agency like Expedia , Orbitz , or Priceline, or start your search in a metasearch engine like Google Flights or Kayak .

But how do you know you’re getting the best deal? The Hopper mobile app is a bit different because it offers predictions to help you find the best time to book. They’re so confident in their app, they claim 95% accuracy!

In this post, I’ll walk you through booking a flight and hotel, plus we’ll take a closer look at how Hopper predictions work.

Hopper is a mobile app that helps you book flights and hotels at the right time to save you money — claiming 95% accuracy, up to 1 year in advance.

How to Use Hopper

The first thing you need to do to use Hopper is to download the mobile app. Hopper is NOT available for desktop computers.

Go to the App Store or Google Play to download the app.

You can search for flights and hotels on Hopper as a guest, but you must create an account to make a booking.

To create an account on Hopper, go to the Trips icon on the bottom of your screen. Then click Log In/Sign Up.

You’ll be required to enter your name, email address, and phone number. Once you do that you’ll receive a verification text with a link to finish creating your account.

If you need to make any changes to your information (or want to change your bunny icon!) click on Trips then click on the pencil icon near the bunny.

Hot Tip: You must be on a mobile phone to create your Hopper account — it won’t work on a tablet.

Hopper Flights

The Hopper mobile app is simple and straightforward to use.

You can set up a watch on a particular flight after you’ve selected the flight. Just click Watch This Trip after your search. You need to allow for push notifications to set up a watch.

All of the flights you’re watching will be visible by clicking the Watch icon in the bottom, left-hand corner.

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In addition to flights, you can also use Hopper to search for hotels.

Hopper’s claim to fame is that it can predict the right time to book a flight with up to 95% accuracy .

To do this, Hopper has a team that developed an algorithm to analyze the millions of data points they collect every day. The algorithm looks at pricing trends to predict what flight prices will do. The result, they claim, is that you know the best times to make a purchase to save money.

Once you sign up for notifications about a route, you may not receive notice of every price change. Hopper won’t notify you of small price changes or about a price change that you’ve already seen (they can track what prices you’ve seen in the app).

You’ll get a notification when price changes drastically or when Hopper predicts prices are about to rise.

Hopper claims 95% accuracy on their predictions. So while they may be right most of the time, they don’t have the answers all of the time. Because of this, their price predictions aren’t guaranteed .

You can buy a ticket during their recommended time and the price could still go down afterward.

Bottom Line: Hopper doesn’t offer a low price guarantee or price matching. They do, however, claim 95% accuracy in their flight cost predictions. If you set up a watch on the Hopper app, they’ll notify you when they think is the right time to buy.

Hopper isn’t like other online travel agencies. First, Hopper is exclusively a mobile app.

This app claims to be able to predict flight price trends with up to 95% accuracy. They base their predictions on an algorithm they developed that analyzes historical flight price information.

It’s a straightforward and easy to use app. It doesn’t have many of the bells and whistles of some other booking websites, but they offer simplicity and a great shot at purchasing your flight or hotel at the right time and lowest price.

Frequently Asked Questions

What is the hopper app.

The Hopper app is a mobile app that helps you book flights and hotels at the best prices. Based on Hopper predictions, they’ll send you notifications to let you know the best time to make your purchase. These predictions are only a guide — they don’t guarantee the lowest prices nor do they offer a price match guarantee.

Is Hopper only an app?

Yes, Hopper’s flight and hotel booking capabilities are only available through their mobile app. The app will also let you set up watches to keep an eye on the prices for your trip, and will notify you of their prediction of the best time to buy.

Are Hopper predictions accurate?

Hopper predictions claim to be 95% accurate. The algorithm they use is based on millions of historical data points and tries to predict the best time to purchase a flight or hotel so you can save money. However, their predictions are not guaranteed.

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About Katie Seemann

Katie has been in the points and miles game since 2015 and started her own blog in 2016. She’s been freelance writing since then and her work has been featured in publications like Travel + Leisure, Forbes Advisor, and Fortune Recommends.

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