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Sunwing introduces new Worry Free Plus option

Post date: Sep 20 2022

Date: Sep 20 2022

By: Travelweek

TORONTO — Sunwing has updated its Worry Free insurance offerings to provide travellers with added peace of mind heading into the winter season.

The tour operator is now offering clients Worry Free Plus, a new coverage option, which “offers more flexibility for last-minute changes, including the option to transfer their package,” says Andrew Dawson, President of Tour Operations for Sunwing, who adds that demand for winter and holiday travel is at its peak. “Plus, customers can opt for added security by adding Manulife Global Travel Insurance’s medical and quarantine coverage to either Worry Free option for even greater peace of mind when travelling this winter.”

Clients who book their getaways from Sept. 19, 2022 onward will continue to have the option to purchase Sunwing’s Worry Free plan for $49, which offers one change to their vacation package or cancel altogether up to three days before departure. The new Worry Free Plus plan is available for $99, an upgraded coverage option that allows them to make one change, including the ability to transfer their package up to seven days before departure, or cancel their vacation package up to three hours before departure.

For added travel security, clients can purchase the Manulife Global Travel Insurance + Worry Free, or Manulife Global Travel Insurance + Worry Free Plus plans, starting from $99 and $149, respectively. With these plans clients will enjoy the same benefits of Sunwing’s Worry Free coverage options, plus emergency medical coverage, quarantine coverage for fully vaccinated passengers, unlimited trip interruption coverage following departure, including baggage loss, damage and delay, plus flight and travel accident insurance.

Worry Free refunds will be paid as a Sunwing travel voucher when purchased within 48 hours of booking. Clients who purchased Worry Free through their travel agents prior to Sept. 19, 2022, for travel from this date onward, can rest assured knowing their insurance coverage will not change but will be automatically upgraded to Worry Free Plus. No action is required from agents.

Sunwing is giving all Canadians more choice this winter, including the Manulife Pandemic Travel Plan for as low as $4 per day, with emergency medical coverage and quarantine expenses for travellers and fully vaccinated cruise vacationers in the unlikely event they contract COVID-19 on their getaways.

For more information click here .

Tags: Lead Story, Sunwing

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Sunwing Introduces Worry Free Plus Option

September 19, 2022

Sunwing is updating its Worry Free insurance offerings effective Sept. 19 and is introducing Worry Free Plus, a new coverage option to further meet the travel needs of customers and ensure they can vacation in paradise with confidence.

In making the announcement, Andrew Dawson, President of Tour Operations for Sunwing, said that: “Demand for winter and holiday travel is at its peak and, as Canadians gear up for their upcoming getaways, we want to meet customers where they are and provide them with more travel coverage options to suit their specific needs.”

Dawson continued: “We’re pleased to continue providing affordable Worry Free coverage and introduce our new Worry Free Plus plan which offers more flexibility for last-minute changes, including the option to transfer their package. Plus, customers can opt for added security by adding Manulife Global Travel Insurance’s medical and quarantine coverage to either Worry Free option for even greater peace of mind when travelling this winter.”

Customers who book their getaways from Sept. 19, 2022 onward will continue to have the option to purchase Sunwing’s Worry Free plan for only $49, offering one change to their vacation package or cancel altogether up to three days before departure.

The new Worry Free Plus plan is available for $99, an upgraded coverage option that allows customers to make one change, including the ability to transfer their package up to seven days before departure, or cancel their vacation package up to three hours before departure.

For added travel security, vacationers can purchase the Manulife Global Travel Insurance + Worry Free or Manulife Global Travel Insurance + Worry Free Plus plans, starting from $99 and $149 respectively.

With these plans, customers will enjoy the same benefits of Sunwing’s Worry Free coverage options, plus emergency medical coverage, quarantine coverage for fully vaccinated passengers, unlimited trip interruption coverage following departure, including baggage loss, damage and delay, plus flight and travel accident insurance.

Worry Free refunds* will be paid as a Sunwing travel voucher when purchased within 48 hours of booking. Note that vacationers who purchased Worry Free through their agents prior to Sept. 19, 2022, for travel from this date onward, can rest assured knowing their insurance coverage will not change but will be automatically upgraded to Worry Free Plus. No action is required from agents.

Sunwing is giving all Canadians more choice this winter, including the Manulife Pandemic Travel Plan for as low as $4 per day, with emergency medical coverage and quarantine expenses for travellers and fully vaccinated cruise vacationers in the unlikely event they contract COVID-19 on their getaway.

*Terms and conditions apply.

Go to www.sunwing.ca for more.

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Sunwing introduces new Worry Free Plus option

Clients who book their getaways from Sept. 19, 2022 onward will continue to have the option to purchase Sunwing’s Worry Free plan for $49, which offers one change to their vacation package or cancel altogether up to three days before departure. The new Worry Free Plus plan is available for $99, an upgraded coverage option that allows them to make one change, including the ability to transfer their package up to seven days before departure, or cancel their vacation package up to three hours before departure.

For added travel security, clients can purchase the Manulife Global Travel Insurance + Worry Free, or Manulife Global Travel Insurance + Worry Free Plus plans, starting from $99 and $149, respectively. With these plans clients will enjoy the same benefits of Sunwing’s Worry Free coverage options, plus emergency medical coverage, quarantine coverage for fully vaccinated passengers, unlimited trip interruption coverage following departure, including baggage loss, damage and delay, plus flight and travel accident insurance.

Worry Free refunds will be paid as a Sunwing travel voucher when purchased within 48 hours of booking. Clients who purchased Worry Free through their travel agents prior to Sept. 19, 2022, for travel from this date onward, can rest assured knowing their insurance coverage will not change but will be automatically upgraded to Worry Free Plus. No action is required from agents.

Sunwing is giving all Canadians more choice this winter, including the Manulife Pandemic Travel Plan for as low as $4 per day, with emergency medical coverage and quarantine expenses for travellers and fully vaccinated cruise vacationers in the unlikely event they contract COVID-19 on their getaways.

For more information click here .

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Sunwing updates its travel coverage and introduces new worry free plus option, giving canadians even more opportunities to vacation with confidence.

Sunwing updates its travel coverage for winter

The tour operator is helping customers get more value for their winter getaways

TORONTO, Sept. 19, 2022 (GLOBE NEWSWIRE) --

Sunwing is helping its customers prepare for the unexpected this winter with even more options to travel with peace of mind. Effective September 19, 2022, the tour operator is updating its Worry Free insurance offerings and is introducing Worry Free Plus, a new coverage option to further meet the travel needs of customers and ensure they can vacation in paradise with confidence.

“Demand for winter and holiday travel is at its peak and, as Canadians gear up for their upcoming getaways, we want to meet customers where they are and provide them with more travel coverage options to suit their specific needs,” said Andrew Dawson, President of Tour Operations for Sunwing. “We’re pleased to continue providing affordable Worry Free coverage and introduce our new Worry Free Plus plan which offers more flexibility for last-minute changes, including the option to transfer their package. Plus, customers can opt for added security by adding Manulife Global Travel Insurance’s medical and quarantine coverage to either Worry Free option for even greater peace of mind when travelling this winter.”

Customers who book their getaways from September 19, 2022 onward will continue to have the option to purchase Sunwing’s Worry Free plan for only $49, offering one change to their vacation package or cancel altogether up to three days before departure. The new Worry Free Plus plan is available for $99, an upgraded coverage option that allows customers to make one change, including the ability to transfer their package* up to seven days before departure, or cancel their vacation package up to three hours before departure.

For added travel security, vacationers can purchase the Manulife Global Travel Insurance + Worry Free or Manulife Global Travel Insurance + Worry Free Plus plans, starting from $99 and $149 respectively. With these plans, customers will enjoy the same benefits of Sunwing’s Worry Free coverage options, plus emergency medical coverage, quarantine coverage for fully vaccinated passengers, unlimited trip interruption coverage following departure, including baggage loss, damage and delay, plus flight and travel accident insurance.

Worry Free refunds* will be paid as a Sunwing travel voucher when purchased within 48 hours of booking. Note that vacationers who purchased Worry Free prior to September 19, 2022, for travel from this date onward, can rest assured knowing their insurance coverage will not change but will be automatically upgraded to Worry Free Plus. No action is required from our customers.

Sunwing is giving all Canadians more choice this winter, including the Manulife Pandemic Travel Plan for as low as $4 per day, with emergency medical coverage and quarantine expenses for travellers and fully vaccinated cruise vacationers in the unlikely event they contract COVID-19 on their getaway.

*Terms and conditions apply.

About Sunwing

The largest integrated travel company in North America, Sunwing has more flights to the south than any other leisure carrier with convenient direct service from airports across Canada to popular sun destinations across the U.S.A., Caribbean, Mexico and Central America. This scale enables Sunwing to offer customers exclusive deals at top-rated resorts in the most popular vacation destinations as well as cruise packages and seasonal domestic flight service. Sunwing customers benefit from the assistance of the company’s own knowledgeable destination representatives, who greet them upon arrival and support them throughout their vacation journey. The company supports the communities where it operates through the Sunwing Foundation, a charitable initiative focused on the support and development of youth and humanitarian aid.

For more information:

Melanie Anne Filipp Director, Corporate Communications & Media Relations Sunwing Travel Group 1-800-387-5602  |  [email protected]

A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/b533f3d4-7db6-4bb5-b0cd-b9f9fbcd8d4e

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I booked an all inclusive vacation to mexico for myself and my girlfriend through Itravel2000 from December 14-21, 2021, and bought the comprehensive all travel insurance through Manulife for herself and I. Unfortunately, my gf's brother passed away 9 days before our travel, and we had to cancel our trip 6 days before it. I contacted sunwing on December 8th, and they confirmed cancelling the vacation on December 9th, 2021. I had sent one claim application with all of our documents and the death certificate and cancellation invoice from Itravel2000, and requested a different cancellation invoice. I contacted the Sunwing agent, and requested an updated client statement proof of cancellation, and sent it again to this company, and they emailed me again today indicating they don't have:

Name of passengers who cancelled

Date of cancellation

Amount refunded (if any and whom the refund was made to)

Future credit on file (if any offered) and expiration date.

I called them today and went through the whole package I sent them that has all the information they need, and the admin says that they need sunwing cancellation invoice, and not the itravel2000 one.

This is unfair to claimants who are already going through rough times with death of family member. Last thing we need is a company jerking us around to not pay us.

58 replies to this topic

I am sorry for your loss. Yes, insurance companies do their best to keep their money. They are just a business, empathy and sympathy don't figure into their processing a claim. Did you keep a copy of the sunwing cancellation invoice so you can send it again? It you are due a refund (any reason coverage doesn't always mean what we thing is covered is covered) you have to submit what they request, frustrating as the process is. I think most hope people give up. Keep after anything you are due. Hopefully you can plan another successful trip.

Thanks for your kind words. I have contacted the travel rep from Sunwing/Itravel2000 multiple times, and she told me that the invoice she provided was suffice; she even revised it once and sent it again with the cancellation outlined in there.

This is just a new tactic that insurance companies are going with nowadays to prolong the claim process, and have people give up. I work for my sister's company who invoices different insurance companies every month for services and products provided to her clients, and some of the adjusters can take months to pay you after giving confirming funding approval, or they make you jump through hoops to get paid. I want other travelers to be aware to get Sunwing worry-free cancellation instead of Manulife's global coverage since the latter has been an exhausting and nerve-racking process for my girlfriend and I.

I'm not sure Sunwing would be any better, usually purchasing insurance from the same company you book travel with doesn't work out in your favor. Insurance of any kind is never worry-free that I have experienced. Again, good luck.

I have yet to see any of the cancel for any reason policies that paid 100%.. so far the best I have seen pays 80% , most are less. So you still lose money if you cancel.

I was skeptical about buying a cheap insurance premium. After making a small claim for an emergency clinic visit due to an allergic reaction, I submitted my documents but apparently, there were information that were still required. If I had not been persistent with calling this company about the status of my claim, it would have gone unanswered. This is my experience with this insurance company:

- they pointed fingers to each other - Global Excel and Manulife kept bouncing me back and forth saying it was the other company's responsibility to evaluate my claim

- no one contacted me to tell me there was missing information. No replies, no ETAs and their portal is very very basic

- they then tell me that they issued a cheque to me but the status of my claim online still said that it was in process. It's been 3 weeks and I'm still waiting for my reimbursement.

Ultimately, unless you have a lot of time to keep calling them and getting status on your claim, this is not a company i trust. I would not recommend getting this insurance in future. You can be stuck with out of pocket expenses for months if you don't follow up.

Having the same experience atm Alliance Insurance is the best. Global excel is terrible.

The same issues just don't happen in the UK insurance companies seem to be more intent with actually helping you.My daughter had a 50k bill in the Florida the insurance got billed direct and didn't ask us for anything else they just paid. Last year i had DVT whilst in Turkey I paid the bill myself posted it to the insurance company and money in account a few days later.

Global excel was completely useless. Air Canada lost our luggage and Global excel continually lost our claim forms. After resubmitting repeatedly we finally gave up.

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Submit a travel insurance claim to Manulife

For CoverMe™ or Affinity* policyholders

On this page

Instruction: Change of selection promptly shifts the focus to a matching heading further down, on the same page.

CoverMe or Affinity* customers: Start a travel claim by logging in to our Manulife and Active Care Management (ACM) site. Please register and start a claim on the ACM site .

*Alumni, professional and retail members are sometimes referred to as Affinity customers. Not sure if you're an Affinity customer?  Check our listing to find out.

( Group Benefits customers: Start a travel claim by logging in to the Global Excel Management web portal. Please register and start a claim on the Global site. )

Submit a CoverMe or Affinity travel insurance claim

Sign in to the ACM travel claims portal to start or check on a claim

Start your travel claim

Follow these steps to register online, and start a claim:

Step 1: Create and register an account at our ACM travel portal

• Go to the Manulife ACM travel portal
• Click Register at the top right corner of the page
• Fill in the required information
• Click the Create account button when done (an activation link will be sent to your email for confirmation purposes)

Step 2: Log in

Once you’ve activated your account from the email ACM sent you, log in using the credentials you just set up for your new account (or simply log in, if you already have an account with ACM).

Step 3: Start a claim

Click on New claim, visible at the top of the page.

Step 4: Select your claim type

From the drop-down menu, select the claim type that describes your type of claim the best (e.g., medical or non-medical). If a medical claim, select the type of medical you are making (e.g., Out of province medical, Visitors to Canada, Student plan)

Step 5: Complete claimant information, policy number and other required information

Fill out all the required fields, and select ‘Next’.

Step 6: Complete the certification and authorization statement

Step 7: Attach supporting information*

Attach any supporting documentation or receipts, and select ‘Next’.

Step 8: Submit your claim

Click ‘Submit’ to complete your claim. Check your email inbox and look for the email confirmation from us that we received your claim.

Once we assign your case to a claims examiner, you’ll receive another notification from ACM. Remember: you can view your claim details any time by clicking on ‘Completed claims’ on the ACM website home page .

* Put together all official receipts. They need to show a description of the product or service you paid for (proof of payment's required, but not credit card receipts). Be sure to keep copies for your records including:

• Original itemized bills and receipts
• Any and all medical records or certificates provided at time of treatment and include a diagnosis, such as: an emergency room (ER) report; clinical documentation or a letter from your treating physician
• If you’re hospitalized, and need to make a hospitalization claim, we require a copy of your medical records from the treatment facility
• Any additional information relevant to your claim

Submit your claim by email

Scanned copies of all completed and signed claims forms and supporting documents can be submitted to ACM by email to:  [email protected]

Make a paper claim

If you’d like to send us a paper claim, here’s how:

• Trip cancellation claim form (PDF)
• Remember to include and attach to your claim any supporting documents requested (e.g., receipts, provincial coverage details, statements from other health plans)

Please mail any supporting documentation to:

CoverMe Travel Insurance c/o Active Care Management P.O. Box 1237, Stn. A Windsor, ON N9A 6P8

Like online claims, all receipts need to include a description of the product or service paid for (credit card receipts aren’t required), printed on the store/provider’s official invoice paper (keep copies of all paperwork for your records).

Receipts needed may include:

• Any and all medical records or certificates provided at time of treatment and include a diagnosis, such as: the emergency room (ER) report; clinical documentation or a letter from your treating physician

Additional information may be found on our Affinity Group Support page .

About the TravelAid TM app

TravelAid is a free app that gives you travel assistance when you’re travelling. It’s GPS-enabled and provides travellers immediate assistance, no matter where they are in the world. 

App features:

• Medical facility search – Since the app is GPS-enabled, it can provide directions to the closest medical facility wherever you are in the world
• International 911 lookup – Find emergency phone numbers easily, even when you’re in another country
• Travel tips – For Canadians travelling outside the country and visitors to Canada
• Start a travel claim – You can start a travel claim right on the app
• Contact claim administrators, ACM – There’s a direct link in the app that connects you immediately to 24/7 medical assistance

Download the app

Visit the Apple app store or Google Play to download the app.

Give us a call

The  toll free number provided on your insurance policy is the best one to call. But if that number isn't available, the toll free numbers listed below, according to travel policy type, also connect you with our Assistance Centre.

Call our Assistance Centre if you:

• Experience a medical emergency during your trip (please call our Assistance Centre as soon as possible and prior to any medical treatment)
• Are on a trip and need some non-medical assistance
• Need to make a general claim inquiry, or need help with the claim forms
• Need to start a Trip Cancellation claim
• Are a health care provider, inquiring about payment information or the status of a claim

For information about how to reach us by email, or to submit a paper claim, please refer to the second tab to the left, titled “Email and paper claims”.

Within North America, toll-free  1-800-805-1008

Outside North America, call collect  +1 (519) 251-1570

Within North America toll-free  1-855-857-5919

Outside North America, call collect +1 (519) 251-7298

Inside North America, call toll-free  1-833-389-1089

Outside North America, call collect  +1 (519) 945-1812

Inside North America, call toll-free 1-888-881-8010

Outside North America, call collect +1 (519) 945-8346

Inside North America, call toll-free 1-877-878-0142

Outside North America, call collect +1 (519) 251-5166

Inside North America, call toll-free 1-877-331-3134

Outisde North American, call collect +1 (519) 251-7401

You may also find immediate access to the Assistance Centre through the TravelAid™ mobile app. To learn more about the app or download it, click on the App claims tab, just to the left in this tab menu.

You may also call Manulife’s CoverMe travel department (toll free at 1-800-268-3763 ) if you:

• Have general inquiries about travel products or coverage before you leave on your trip
• Are looking to purchase travel insurance prior to your trip
• Would like to add or change your coverage, prior to leaving or while you are on your trip

How long does it take to process a travel claim?

It’s our goal to process eligible claims promptly. To help us do so, please:

• provide us – as soon as possible – the medical information we need from your treating or family physician 
• send in a fully completed claim form, including all requested supporting documentation
• remember that we may need other information from the medical providers (e.g., doctors, hospitals), so our response time may be impacted by when we receive mail from them

Frequently asked questions

In some cases, you may be able to deduct travel insurance premiums from your gross income when it comes to tax time. In most situations, however, travel insurance costs are not deductible. Be sure to ask an accountant or financial advisor as to the status of these costs prior to making them, if a concern.

The cost of travel insurance is not a medical expense. It's a cost incurred to protect you when travelling against any unforeseen circumstance that leads to your incurring a cost to protect your health and well-being while on a trip away from home.

Travel insurance claims involve completing a form and submitting it to the insurance company you purchased the travel insurance from. The forms tend to be detailed and take a bit of time to complete.

All supporting documentation requested in the claim form must also accompany your submission. Incomplete claims are generally not accepted and will need to be redone before going through the claims review process.

Generally, costs you incur while away you pay for out-of-pocket. Then, you're reimbursed by the insurance company after you return home and submit a claim.

In some instances (e.g., hospital stays), another arrangement can be made. In those cases, travellers may call us to make a plan for covering the costs.

Travel insurance claims go through an adjudication process. If the policyholder provides everything the insurance company needs to determine the validity of the claim and verify the expenses, then the claim will be approved.

There’s nothing for the policyholder to do to get a claim approved. One can only ensure their claim is complete, that all questions are answered, and all supporting documentation provided when the claim is first submitted. Also, if the company has any outstanding questions, the policyholder should provide answers as soon as possible to expedite the claim verification process.

• SINGLE TRIP EMERGENCY MEDICAL 1 of 5
• SINGLE TRIP ALL INCLUSIVE 2 of 5
• SINGLE TRIP CANADIAN TRAVEL EMERGENCY MEDICAL 3 of 5
• TRIP CANCELLATION / INTERRUPTION 4 of 5
• COVID-19 PANDEMIC TRAVEL PLAN 5 of 5
• MULTI TRIP EMERGENCY MEDICAL 1 of 2
• MULTI TRIP ALL INCLUSIVE 2 of 2
• EMERGENCY MEDICAL TOP-UP 1 of 1
• EMERGENCY MEDICAL PLAN 1 of 1
• CANADIAN STUDYING IN CANADA OUTSIDE THE HOME PROVINCE 1 of 3
• INTERNATIONAL STUDENT STUDYING IN CANADA 2 of 3
• CANADIAN STUDYING OUTSIDE CANADA 3 of 3

Why is Travel Insurance important?

Travel insurance is important to help protect you, your family or visitors to Canada from costs that can occur due to an unforeseen medical emergency during a trip or an unexpected reason to cancel or interrupt a trip. Without it, travellers may be left to pay significant out of pocket expenses.

If you are looking for Single Trip Emergency Medical coverage, we have recently introduced a new plan that provides up to $5 Million for COVID-19 emergencies while travelling outside of Canada. See the COVID-19 Pandemic Travel Plan for more details.

Learn More About Our Plans

Travelling canadians.

The COVID-19 Pandemic Travel Plan is designed for Canadians  travelling outside of Canada.  It can help protect you against the cost of unexpected emergencies that may occur during your trip.

Scotia Travel Insurance for Travelling Canadians is designed for Canadians travelling out-of-province or outside Canada. It can help protect you against the cost of unexpected emergencies that may occur before or during your trip.

Your government health insurance plan may only cover a fraction of healthcare expenses incurred outside Canada, and may only provide limited coverage if you’re travelling in another province. Illness and accidents are all-too-common occurrences. Without travel insurance, a medical emergency or trip cancellation or trip interruption due to an emergency could be disruptive and leave you facing large unexpected expenses.

Visitors To Canada

Do you have family or friends coming to stay? Do they have health insurance to help protect them while they’re here? Are you visiting Canada and need health insurance while you are away from home?

When Visitors to Canada purchase Scotia Travel Insurance before leaving home they will have coverage during their uninterrupted flight to Canada.

The Student plan offers those who are studying away from home a smart and economical way to help protect themselves against the cost of emergency medical and basic healthcare expenses and more.

Plans are available for full-time:

• International students studying in Canada or
• Canadian students studying outside their home province or outside of Canada.

Family coverage is also available for immediate family members residing with the student.