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BCD Travel reveals the top destinations of 2023 for U.S. business travelers

UTRECHT, The Netherlands, April 4, 2024  – According to BCD Travel’s Cities & Trends 2023 United States edition , Europe accounts for seven of the 10 most visited intercontinental cities for American business travelers, with London being the most popular. The report is based on BCD flight and car rental data in 2023 in the U.S.

Top 10 business travel cities

The list of most visited domestic cities for business travel is led by Atlanta . The home of many Fortune 500 companies such as Delta Air Lines and Coca-Cola, Atlanta is also recognized as the city with the fastest growth in people starting a new business. Dallas-Fort Worth , featuring a robust network of major companies and corporate headquarters, and Chicago , with a growing reputation as a tech hub, follow in second and third place.

Europe is clearly leading with the top 10 intercontinental cities. According to the European Commission , the EU and U.S. have the largest trade and investment relationship in the world. Together, both economies account for one-third of global trade in goods and services. Apart from business hotspot London in first place, other European cities in the list include Frankfurt, Amsterdam, Paris, Munich, Zurich and Dublin. The ranking also includes three Asian cities: Tokyo, Seoul and Dubai.

Top 5 business travel states and countries

Texas is leading the top five domestic states for business travel. With no corporate or personal income tax , Texas is an appealing option for both companies and employees. In recent years, the state has attracted many corporate relocations from Silicon Valley, including high-profile companies such as Tesla and Hewlett Packard. Nevertheless, California in second place remains a top state for doing business.

Again, the intercontinental ranking with the U.K., Germany, Netherlands and France demonstrates the strong trade relationship with Europe.

“On a global level, business travel has recovered to 90% of pre-pandemic (2019) levels,” said Craig Bailey, BCD’s president, Americas. “Factors like economic conditions, remote work and sustainability developments will continue to have an impact on business travel. For example, in 2024, a fifth of offices in the U.S. will be empty, as 60% of firms allow remote working . But anyone in a team made up of remote workers will need to meet face-to-face occasionally. Companies are responding to this development, encouraging remote teams to meet at head offices or other convenient meeting locations. As the commuter of yesterday becomes the business traveler of tomorrow, remote work could potentially lead to more travel.”

Top 10 business travel routes

New York City is the most often used departure hub for intercontinental routes 1 , with flights to London, Frankfurt and Paris.

The top 10 arrival hubs for intercontinental flights are all in Europe and dominated by London and Frankfurt, together accounting for eight positions in the top 10. Amsterdam and Paris complete the list.

Cabin class

When booking intercontinental flights in 2023, U.S. business travelers chose mostly business class (53%) and economy class (36%). Premium economy (10%) and first class (1%) were booked the least.

Flight type

When traveling for business in the U.S., 80% of booked flights were direct with only 20% as connecting flights. For intercontinental travel, the breakdown is almost equal: 47% of booked flights were direct, 53% were connecting flights.

Travelers usually choose their flight and cabin class as per their company’s policy, schedule and personal preferences. If travelers want to reach their destination early, they tend to book a direct flight. If they don’t have a time limit and want to save money, they might opt for a connecting flight. For intercontinental flights, they’re also highly dependent on whether direct flights for their destination are available.

For 44% of all air bookings in the U.S., business travelers booked a rental with an average of four days. Dallas-Fort Worth leads the ranking of car rental cities, followed by Chicago and Atlanta. “When traveling for business, especially to a spread-out city like Dallas-Fort Worth, renting a car provides a convenient and flexible way to get around,” Bailey added. “It offers the freedom to make your own schedule, without having to rely on public transportation, taxis or ride-sharing services.”

According to a global car rental survey recently conducted by BCD, 83% of U.S. business travelers said they never rent an electric car on business trips. This is mainly because of complex logistics, low availability at the rental location and short range. Those who rent electric cars are mostly motivated by sustainability or their desire to try an electric vehicle. Click here for more findings from the car rental survey.

The full Cities & Trends 2023 United States Report with insights about U.S. business travelers can be found here  .

Ref. 1: Top routes combine data of multiple airports for the following cities: London (Heathrow, London Gatwick and London City); Paris (Charles de Gaulle and Orly); New York City (John F. Kennedy, Newark and La Guardia) and Dallas-Fort Worth (Dallas-Fort Worth International, Love Field and Addison).

About the report

Business travel can be a seismograph of economic growth. The rise and fall of business travel volumes reflect the level and health of economic activity within a region or country. BCD’s latest Cities & Trends 2023 United States edition shows the top destinations for U.S. business travelers with insights into how they travel. The findings are based on BCD flight and car rental data from 2023 in the U.S. This report follows the recently published Cities & Trends 2023 Europe edition . The reports are produced annually.

About BCD Travel

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 13,000 dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. For more information, visit www.bcdtravel.com .

BCD Travel 2023 Cities & Trends Report: Amsterdam and New York are the top destinations for European business travelers

March 14, 2024

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About BCD Travel

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 13,000 dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. For more information, visit www.bcdtravel.com .

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BCD Travel launches digital self-service travel platform for US small and midsize businesses

After a successful launch in Germany in 2022, and a pilot in the US, BCD Travel has now launched GetGoing across the US, an all-in-one platform for small and midsize businesses to book, manage and optimise business travel.

The product aims to combine the ease of digitally managing business travel with the comfort and security of personal expert service, designed especially for businesses looking for a digital self-service solution to manage all aspects of business travel, backed with the support from travel experts when needed.

GetGoing makes business travel hands-on for everyone in the company, from decision makers to office admins and travellers, with the platform providing a simplified business travel solution to manage business travel in one place: booking, policy automation, reporting, traveller safety, and expert support.

With the launch of GetGoing, BCD Travel now offers "the fast-growing small and midsize market a self-service solution backed up by a team of travel experts," says David Mitchell, president of the BCD Travel Mid-Market division and executive lead of GetGoing in the US market.

"Furthermore, the pricing is fair and transparent: no implementation fees or hidden costs. Clients can pick one of our flexible pricing plans that works best for them and change it directly on the platform as their business travel needs evolve," he adds.

BCD Travel says that GetGoing offers the user the ability to have travel programmes "up and running within a matter of minutes" with travellers able to book and manage trips from any device at any time, without any software installation.

The platform leverages BCD Travel's buying power to secure low prices for users, with its content and partnerships with suppliers offering clients a wide range of discount offers creating significant savings opportunities. GetGoing also saves clients time and money with its unused ticket tracking software which identifies residual values to be used for future bookings, according to BCD Travel.

GetGoing's platform also enables companies to set up and automate travel policies, including flight, hotel, rental car and rail settings and automated pre-trip approval flows, so all bookings are automatically made within company policy.

The built-in reporting solution also offers a dashboard with travel data highlights and key metrics. It includes detailed reports with real-time data by traveller, date, location and more. This, according to BCD Travel, enables companies to "empower their team, save time and find new ways to save on their travel costs and make the most of their travel budget".

To help companies fulfil their duty of care and give their travellers peace of mind, the platform also has an integrated safety and security solution. It includes the latest travel risks and restrictions, a live traveller tracking map and GoSafe, an AI-powered flight sorting feature that prioritises safer options like direct flights or flights with connections in lower-risk countries. Automated trip-approval flows help monitor all traveller bookings and prevent employees from traveling to high-risk destinations.

The digital channel also has the human touch, when required. When support is needed, the helping hand of "highly trained experts" is just a call or click away, says BCD Travel. From travel and booking assistance to budget advice and 24/7 emergency support, the expert team is there to help travellers "continue to their destination or get them back home safely to family and friends," it says.

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