canada travel restrictions lifted

PM agrees to lift pandemic border measures, source says

Masking requirement on planes and trains still to be discussed by cabinet.

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The federal government has decided to drop the vaccination requirement for people entering Canada, end random COVID-19 testing at airports and make the use of the ArriveCan app optional by the end of this month, a senior government source told CBC News.

Earlier this week, sources told CBC that Ottawa was leaning toward ending the measures but a final decision hadn't been made because it was awaiting the approval of Prime Minister Justin Trudeau.

The current COVID-19 Emergency Order-in-Council relating to border measures was set to expire on Sept. 30. The government had the option of extending the measures. The government is expected to make an official announcement on Monday, the source said.

The official spoke to CBC on condition of anonymity as they were not authorized to speak publicly on the matter.

The government has yet to decide if they will end the current masking requirements for passengers on planes and trains. That topic will be debated in cabinet later on Thursday.

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Public Safety Minister Marco Mendicino wouldn't confirm that a decision had been made when speaking with reporters on Thursday evening. He said the government would follow the advice of public health experts.

On Tuesday, a  group of MPs and border-city mayors published an open letter to Trudeau and U.S. President Joe Biden asking them to end the "unnecessary" rules at the border, which they say would allow border communities to recover economically from the pandemic.

"When COVID-19 was at its peak and border measures were effective at slowing transmission rates, we did our part to keep Canadians and Americans safe," the letter states. "Now, we have been left behind in the recovery effort as both countries have largely returned to normal daily life."

Niagara Falls Mayor Jim Diodati, one of those who signed the letter, said he was grateful for the government's decision but called it "long overdue."

"I would like to see a grand re-opening of Canada event, with a massive ribbon cutting," Diodati said in a statement to CBC.

A number of travellers and tourism operators have been calling for an end to the pandemic measures, especially random testing .

The Tourism Industry Association of Canada said it was "heartened" by the news but added the government should still lift the masking requirement for air travellers.

"We have been unequivocal in calling on the federal government to lift all remaining COVID-19 restrictions on travel," a statement from the organization said.

A spokesperson for the Frontier Duty Free Association, which represents dozens of private duty-free stores across the country, said the association was "thrilled" to learn the restrictions would be lifted.

"We can now get on the long road to recovery and we are very much looking forward to it after these very difficult times," the statement said.

ABOUT THE AUTHOR

CBC Journalist

Darren Major is a senior writer for CBC's Parliamentary Bureau. He can be reached via email at [email protected].

With files from Philip Ling

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Watch CBS News

Canada to remove all COVID-19 restrictions for travelers

By Emily Mae Czachor

September 27, 2022 / 11:45 AM EDT / CBS News

Canada will lift all remaining COVID-19 restrictions for international and domestic travelers starting Oct. 1, officials announced this week. 

The regulatory changes come 2 1/2 years after Canada, like many other countries, first implemented requirements for people entering the country and traveling within it by public transport. Its policies included mask mandates, random testing and vaccination requirements, and were some of the strictest in the world. 

While Canada has loosened some COVID-19 requirements for entry into the country since the pandemic began, a number of others have remained in place for both air and rail travelers. Those will formally end on Saturday, the Public Health Agency of Canada said in a news release , which noted that the upcoming shift includes the removal of all entry restrictions, in addition to testing, quarantine and isolation requirements for anyone arriving in Canada, regardless of citizenship status.

This means that travelers will no longer have to submit mandatory health information through  ArriveCAN  in order to enter the country, the health agency said. Travelers will not be required to provide proof of vaccination or undergo COVID-19 testing prior to or upon arrival, and Canada's previous policies for quarantine, isolation and symptom monitoring of travelers will be lifted as well. 

Update: Effective October 1st, we’re removing COVID-19 border and travel measures. We’ll continue to follow the latest available science and do whatever is necessary to protect your health. Stay protected by keeping your vaccinations up to date. More here: https://t.co/F8q1lb8yGF — Justin Trudeau (@JustinTrudeau) September 26, 2022

Similar restrictions will be lifted for Canadian cruises, although health officials said that certain guidelines will remain in place to protect passengers and crew members. Ongoing restrictions for cruise travel will be in line with U.S. policies , according to the agency's announcement.

The upcoming changes to Canada's COVID-19 rules also apply to mask mandates, which will no longer be in effect for people traveling on planes or trains. However, health officials said that continuing to wear face masks on both forms of transportation is still "strongly recommended" and people should refrain from traveling entirely if they have symptoms of COVID-19.

Canadian health officials explained that the government's decision to end travel restrictions was informed by the country's high vaccination rates and lower incidences of hospitalizations and deaths due to COVID-19.

"Thanks largely to Canadians who have rolled up their sleeves to get vaccinated, we have reached the point where we can safely lift the sanitary measures at the border," said Canadian Health Minister Jean-Yves Duclos in a statement included with the health agency's announcement. "However, we expect COVID-19 and other respiratory viruses will continue to circulate over the cold months, so I encourage everyone to stay up-to-date with their COVID-19 vaccination, including booster doses and exercise individual public health measures."

Emily Mae Czachor is a reporter and news editor at CBSNews.com. She covers breaking news, often focusing on crime and extreme weather. Emily Mae has previously written for outlets including the Los Angeles Times, BuzzFeed and Newsweek.

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Canada Letter

A Border Reopening, at Least One Way, and Some Travel Tips

Canada said this week that most restrictions on fully vaccinated American travelers will be lifted in early August. But the U.S. extended its border closure.

By Ian Austen

Shortly after the rate of vaccinated people in Canada surpassed the rate in the United States, it was announced that the Canadian border would open next month for all fully vaccinated Americans, not just those with an essential reason to travel.

But as they say in ads, conditions still apply. There will still be testing requirements, as my colleague Vjosa Isai reported this week , but the federal government is dropping the 14-day quarantine requirement, which made it impossible for many Americans to visit family members in Canada . It will also drop the mandate for mandatory airport hotel stay for air travelers.

[ Read: Canada will reopen its border with the U.S. ]

For now, at least, the United States isn’t reciprocating: Its land borders with Canada and Mexico will remain closed until at least Aug. 21. (Though a never fully explained loophole that enables Canadians to enter for any reason, including sunny winter holidays, remains in effect. The restrictions also do not apply to truck drivers, railway crews or ship crews.)

[Read: The U.S. reaffirms its land border restrictions as Canada relaxes its own. ]

Along with all of this, the Toronto Blue Jays have been allowed to end their exile in the United States, James Wagner reports. And for Canada’s beleaguered tourism industry, there’s now hope that Americans fed up with hanging around their houses since March of last year will pick Canada as the destination for their first escape.

In The Times’ Frugal Traveler column, Elaine Glusac makes the case to Americans that a hop up to Canada can enable them to tour the world with much less jet lag or from the comfort of their family car.

[Read: See the World, in Canada ]

Unless you’re a relative newcomer to Canada, you’ll likely know most of the destinations mentioned in her article, such as Quebec City. It clearly wasn’t intended for Canadians, but you may want to forward it to friends or family who live outside of the country.

And before I take a break, I’m going to offer a little travel tip. The relaxation of restrictions means that some of you may find yourself, like I did while on assignment a month ago, driving the Trans-Canada Highway in southern Alberta. When you reach Medicine Hat, there is, of course, no missing the world’s tallest teepee. But this time I ventured further into town to visit the museum and art studio at the former Medalta Potteries factory.

Before Canada signed its first trade agreement with the United States in the 1980s, it was generally the case that factories in the east, particularly in Ontario and Quebec, manufactured most products consumed by Western Canada, which in turn, shipped agricultural products and natural resources the other direction.

But when it came to ceramics, Medicine Hat was the exception. It still calls itself The Gas City after its abundant natural resource. And Mike Onieu, the executive director of The Friends of Medalta Society, which runs the Medalta museum, told me that the combination of abundant natural gas, access to water and clay nearby in southern Saskatchewan meant that Medicine Hat was once home to several pottery factories. The largest of them, Medalta and Hycroft China, shipped not only to Canada but around the world.

If you don’t have a piece of Medalta pottery somewhere in your house, the chances are good that you’ve seen examples at garage sales.

“It was meat and potatoes,” Mr. Onieu said. “Today we try to make everything look very important, but this was just basic stuff.”

It wasn’t all plates and bowls, however. Medicine Hat’s factories once churned out ashtrays shaped like cowboy hats or tiny maps of Alberta, water reservoirs for chickens and decorative plates used as rodeo prizes.

(My wife informs me that I may be the only person on earth who never independently figured out that the Medalta name is a contraction and combination of Medicine Hat and “Alta,” the old postal abbreviation for Alberta.)

Efforts to turn the Medalta plant into a museum stretch back to at least the 1970s and its building is part of a large complex of former industrial buildings that now form a clay district. What finally opened in 2002 was a professionally designed and curated museum, gallery and ceramic arts facility.

Its spaces include a restored beehive kiln, named for its shape, lined with crocks, most sized by the gallon, and water coolers once made there.

Medalta and Hycroft production have also resumed using the original molds and tools, if on a much smaller scale and with modern kilns.

There were only 45 minutes left before closing when I arrived. And that wasn’t nearly enough time to take in the informative and often amusing exhibits.

One bit of advice if you do decide to make Medalta your break from the Trans-Canada. Its location is somewhat obscure depending on where you exit the highway. I made a mistake by following the city’s direction signs to the museum rather than entering the address into my phone’s navigation app. Not only were the signs sometimes difficult to spot, they take you on a roundabout tour, which admittedly was actually scenic, rather than directly to the site.

While I’m off, the newsletter will be in the able hands of Vjosa Isai, who recently became our news assistant in Canada.

Trans Canada

Writer Alanna Mitchell and photographer Alana Paterson tell the story of the Northern Lights Wildlife Shelter, near Smithers, British Columbia. It’s the only place in the Western Hemisphere that raises orphan grizzly bears until they are mature enough to be released back to the wild.

After becoming frustrated by the lack of action by federal government to resettle Afghans who worked for Canada in Afghanistan, a group of Canadian military veterans used their own money, time and connections to get them into safer parts of Afghanistan. An update: on Friday, the government finally announced a plan.

The continued wildfires led British Columbia to declare a state of emergency this week.

Hope Muir, who was recently named as the next artistic director of the National Ballet of Canada, spoke with Roslyn Sulcas about her vision for diversity, accessibility and transparency in dance.

SUMMER GAME TIME

Connect the dots to unveil the hidden picture in Vertex . All of The Times’s games can be found here.

A native of Windsor, Ontario, Ian Austen was educated in Toronto, lives in Ottawa and has reported about Canada for The New York Times for the past 16 years. Follow him on Twitter at @ianrausten.

How are we doing? We’re eager to have your thoughts about this newsletter and events in Canada in general. Please send them to [email protected] .

Like this email? Forward it to your friends, and let them know they can sign up here .

A native of Windsor, Ontario, Ian Austen was educated in Toronto and currently lives in Ottawa. He has reported for The Times about Canada for more than a decade. More about Ian Austen

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Travel advice and advisories by destination

COVID-19: travel health notice for all travellers

The Government of Canada’s official source of travel information and advice, the Travel Advice and Advisories help you to make informed decisions and travel safely while you are outside Canada. Check the page for your destination often, because safety and security conditions may change. See Travel Advice and Advisories – FAQ for more information.

Where are you going?

Take normal security precautions

Exercise a high degree of caution

Avoid non-essential travel

Avoid all travel

Travel advice from other countries

Travel advice is also provided by the governments of Australia , New Zealand , the United Kingdom and the United States .

Risk Levels

  take normal security precautions.

Take similar precautions to those you would take in Canada.

  Exercise a high degree of caution

There are certain safety and security concerns or the situation could change quickly. Be very cautious at all times, monitor local media and follow the instructions of local authorities.

IMPORTANT: The two levels below are official Government of Canada Travel Advisories and are issued when the safety and security of Canadians travelling or living in the country or region may be at risk.

  Avoid non-essential travel

Your safety and security could be at risk. You should think about your need to travel to this country, territory or region based on family or business requirements, knowledge of or familiarity with the region, and other factors. If you are already there, think about whether you really need to be there. If you do not need to be there, you should think about leaving.

  Avoid all travel

You should not travel to this country, territory or region. Your personal safety and security are at great risk. If you are already there, you should think about leaving if it is safe to do so.

Canada's COVID-19 travel restrictions: What changed on June 20 and what stays in place

Amid mounting pressure on the Canadian government to address long delays and wait times at airports, federal ministers have announced further easing of some COVID-19 travel restrictions.

But while the feds are lifting vaccine requirements for some travellers, other health measures at the border remain in place. Here's a guide to the current COVID-19 rules around travel as well as what's changing.

VACCINE MANDATES

As of June 20 , domestic and international outbound travellers no longer have to provide proof of vaccination when travelling within and to Canada by plane or train. However, vaccination against COVID-19 is still required for passengers and crew members on cruise ships.

• Newsletter sign-up: Get The COVID-19 Brief sent to your inbox

Foreign nationals coming to Canada are still required to be vaccinated unless they meet one of the criteria for exemption.

If you're travelling internationally, be sure to check the COVID-19 travel rules for your destination. While Transport Canada has lifted its vaccine mandate, countries including the United States and Australia still require foreign tourists to present proof of vaccination.

TESTING, QUARANTINING FOR UNVACCINATED TRAVELLERS

Unvaccinated Canadian citizens and permanent residents returning to Canada are still subject to quarantine and testing requirements.

If you're an unvaccinated traveller returning to Canada, you're required to provide proof of a negative molecular test, such as a PCR test taken within 72 hours of your scheduled flight or land entry into Canada. Unvaccinated travellers can also show proof of a negative antigen test taken the previous day, but the test has to be either administered or observed by a pharmacy, lab, health-care entity or telehealth service.

Unvaccinated travellers will also be subject to a COVID-19 test on arrival. The test may be done on-site at an airport or travellers may be given a test kit to complete at home.

Upon arrival, unvaccinated travellers must also quarantine for 14 days and take another COVID-19 test on day 8 of quarantine.

RANDOM COVID-19 TESTING

Transport Canada has temporarily suspended mandatory random COVID-19 testing for incoming international travellers at airports until June 30.

Unvaccinated travellers are still subject to on-site arrival testing. But starting July 1, all testing, including for unvaccinated travellers, will be performed off-site.

While the U.S. dropped the in-flight mask mandate in April, face masks are still mandatory aboard all flights and interprovincial trains in Canada.

ARRIVECAN APP

The Canadian government will continue to require inbound travellers to enter their health information, quarantine plan and proof of vaccination through the ArriveCAN app . Using the app is mandatory, regardless of citizenship, and it must be completed within 72 hours of your scheduled flight or arrival at a land border.

If you don't have a smartphone, you can use the web browser version of ArriveCAN to enter your location.

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Northern Ontario

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With two suspects in custody, North Bay police are asking the public for help in identifying a third accused of breaking into a downtown business.

Western University researchers unlock potential 'cure' for ALS

New research out of London, Ont.'s Western University is shedding light on a potential cure for ALS, with the goal of conducting human clinical trials within the next five years.

Councillors pull no punches during discussion about their salaries and workload

Councillors offered an unvarnished glimpse into what it’s like to represent their constituents at city hall during a meeting of the Governance Working Group (GWG). The deputy mayor said rather than part-time or full-time his job is 'all the time.'

London police request public’s assistance in arson investigation

Days after a vehicle was set on fire in a south London neighbourhood, London police are requesting the public’s assistance in identifying a suspicious vehicle seen in the area shortly before the vehicle was found on fire.

Residents in Simcoe County faced with toonie-sized hail after heavy storm

Simcoe County was under a severe thunderstorm warning with the potential for strong winds up to 90 kilometres per hour, toonie-sized hail, and heavy downpours on Monday.

Mother of 2 killed in Innisfil crash

Young mother was killed in a two-vehicle crash in Innisfil Saturday morning.

New facility aims to make Muskoka housing more affordable

A new facility officially unveiled in Gravenhurst aims to significantly reduce the ongoing housing affordability crisis.

Summerlike weather in store for Windsor, Ont. Tuesday

It’s only spring, but Tuesday’s forecast in Windsor will be feeling summerlike with a daytime high in the mid 20s.

Rally held at Detroit-Windsor Tunnel

Canada Border Services Agency employees held a rally at the Detroit-Windsor Tunnel.

Unanimous support for downtown Windsor by council

After a marathon, six-hour meeting on the Downtown Windsor Revitalization Plan, council and the mayor voted in favour of increasing taxes to support the core.

Vancouver Island

Open burning bans coming to coastal B.C. as wildfire activity increases

Most open burning will be banned in coastal B.C. ahead of the May long weekend.

Next 48 hours will be 'extremely challenging' for B.C. wildfire crews near Fort Nelson: officials

A wildfire burning dangerously close to Fort Nelson, B.C., has grown to more than 50 square kilometres, and officials are warning that the blaze's behaviour is expected to become more volatile over the next 48 hours.

'Altercation' in Penticton leaves 1 dead: RCMP

One person is dead after a fight in Penticton early Sunday morning, according to authorities.

Suspect fled in 2-door Fiat after convenience store robbery, Merritt RCMP say

A suspect is at large after robbing a convenience store at gunpoint in Merritt, B.C., Friday, according to local police.

Kamloops RCMP issue public warning about 2 men allegedly at centre of 'organized crime conflict'

After four targeted shootings in four days, Mounties in Kamloops are taking the unusual step of warning the public about two men they believe are likely to be targeted in future violent incidents.

Lethbridge charities see decline in number of volunteers

Some Lethbridge charities are having a hard time staffing volunteers, saying the number of people willing to donate their time to non-profits over the years has decreased.

Medicine Hat, Alta., police arrest local man in child luring case

Thousands of messages were sent between a teenage girl in the U.S. and an Alberta man posing as a young boy, a police investigation has revealed.

Southern Alberta farmers optimistic after recent rainfall

After a dry winter, southern Alberta farmers were expecting it to be another tough growing season.

Sault Ste. Marie

Violent weekend in Sault Ste. Marie includes multiple shootings

Ontario’s police watchdog has been called in after multiple shootings in Sault Ste. Marie took place last weekend.

Police say Sault suspect slashed 45 tires, started garage fire

A 40-year-old man from Sault Ste. Marie has been charged with arson and mischief following several incidents beginning April 14.

GTA man charged in major drug bust in northwestern Ontario

A 22-year-old man from the Greater Toronto Area is facing drug trafficking charges after police in northwestern Ontario seized $700,000 in drugs during raid.

'Irate male' assaulted Newfoundland officers with block of cheese, police say

Police in Newfoundland say patrol officers were assaulted Thursday by a "very irate male" wielding a block of cheese.

Whooping cough outbreak declared in Newfoundland

Health officials say there is an outbreak of whooping cough in eastern Newfoundland.

Trucker's body found in trailer in Newfoundland after failed police search in Ontario

Ontario Provincial Police are facing tough questions about their search for a missing Newfoundland trucker whose rig was found two weeks ago in Ontario, then sent back to Newfoundland, where his body was found Monday in the trailer.

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Latest border and travel measures

This news release may not reflect the current border and travel measures. Check COVID-19: Travel, testing and borders for the latest requirements to enter Canada.

Important notice

Note that information and resources on the coronavirus (COVID-19) are available on Canada.ca. https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

Government of Canada introduces further restrictions on international travel

From: Transport Canada

News release

The Government of Canada continues to take unprecedented action to protect the health and safety of Canadians by introducing measures to prevent further introduction and transmission of COVID-19 and new variants of the virus into Canada.

January 29, 2021                    Ottawa             Government of Canada

Today, the Government of Canada announced new rules on international travel, in addition to the multi-layered approach on COVID-19 already in place. The government and Canada’s airlines have agreed to suspend all flights to and from Mexico and Caribbean countries until April 30, 2021. This will be in effect as of January 31, 2021.

Further, effective midnight (11:59 PM EST) February 3, 2021, in addition to proof of a negative pre-departure test, Transport Canada will expand the existing international flight restrictions which funnel scheduled international commercial passenger flights into four Canadian airports: Montréal-Trudeau International Airport, Toronto Pearson International Airport, Calgary International Airport, and Vancouver International Airport. The new restrictions will include scheduled commercial passenger flights arriving from the United States, Mexico, Central America, the Caribbean and South America, which were exempted from the previous restriction. Private/Business and charter flights from all countries will also be required to land at the four airports. Flights from Saint-Pierre-et-Miquelon and cargo-only flights will remain exempt.

As soon as possible in the coming weeks, all air travellers arriving in Canada, with very limited exceptions, must reserve a room in a Government of Canada-approved hotel for three nights at their own cost, and take a COVID-19 molecular test on arrival at their own cost. More details will be available in the coming days.

The Government of Canada will introduce a 72-hour pre-arrival testing requirement (molecular test) for travellers seeking entry in land mode, with limited exceptions such as commercial truckers. In addition, we continue to collaborate with partners in the United States to strengthen our border measures and keep our countries safe.

To ensure travellers’ awareness and compliance with quarantine requirements, the Public Health Agency of Canada (PHAC) is working with security companies to help complete compliance checks for travellers arriving in Canada. Employees of these companies were trained by PHAC and authorized as Screening Officers under the Quarantine Act . These Screening Officers will visit travellers’ quarantine locations to establish contact, confirm identity and confirm that travellers are at the place of quarantine they identified upon entry into Canada. These new officers will conduct visits in 35 cities across the country, starting in Montréal and Toronto.

“The safety of the travelling public and the transportation industry are top priorities. Our government continues to strongly advise against non-essential travel outside Canada, and has implemented many measures to protect the health of Canadians in our transportation system. The expansion of the flight restrictions is based on decisive, public health rationale from the Public Health Agency of Canada to further protect Canadians from the health impacts of COVID-19.” The Honourable Omar Alghabra Minister of Transport  

“No one should be travelling right now. Each of us has a part in keeping our communities safe, and that means avoiding non-essential travel, which can put you, your loved ones, and your community at risk. The new measures announced today will be an important tool for protecting our communities, and increasing our compliance and enforcement capacity will help us keep all Canadians safe from COVID-19.” The Honourable Patty Hajdu Minister of Health  

“We continue to enhance the already very strong border measures that were put in place since March 2020. Today’s announcement further strengthens these measures and will help prevent the spread of COVID-19. We are working with provinces, territories and the United States to explore ways to keep us safe while ensuring the flow of essential goods and services remains uninterrupted.” The Honourable Bill Blair Minister of Public Safety and Emergency Preparedness  

“As new variants emerge, now more than ever, Canadians should be staying home. For their health and that of their loved ones, Canadians should only be considering travel if it is absolutely essential. With school breaks around the corner, I take this opportunity to remind Canadians that under no circumstance should anyone be planning travel for leisure.” The Honourable Marc Garneau Minister of Foreign Affairs  

Quick facts

Travellers entering Canada have a responsibility to make suitable arrangements for mandatory quarantine, which begins on the day they enter Canada. They are also required to submit COVID-19 related information electronically daily.

Failure to provide accurate information is an offence under the Quarantine Act . In addition, violating any quarantine or isolation instructions provided to travellers by a Screening Officer or quarantine officer when entering Canada is also an offence under the Quarantine Act and could lead to serious penalties, including six months in prison and/or $750,000 in fines.

PHAC currently contacts more than 6,500 travellers each day through phone calls, which verify their compliance with the mandatory isolation order.

As of January 26, 2021, 99% of the 48,682 interventions by law enforcement have resulted in compliance by travellers. However, in a minority of cases, verbal warnings, written warnings, tickets, and charges have been issued.

The Government of Canada is working directly with Aéroports de Montréal to offer voluntary testing on-site at the Montréal-Trudeau International Airport for arriving international travellers who wish to take a test before leaving the airport. This testing pilot project is in addition to those at Toronto’s Pearson International Airport and the Calgary International Airport.

Associated links

• Backgrounder – Transport Canada Expansion of international flight restrictions
• Backgrounder – New testing and quarantine measures for non-essential international air travel
• COVID-19 measures, updates, and guidance issued by Transport Canada
• Travel.gc.ca

For members of the public, questions and information, including general information related to cross-border travel, the Canada Border Services Agency’s (CBSA) Border Information Service (BIS) is available from 6 am to 10 pm (eastern daylight time), 7 days a week. Please visit: https://www.cbsa-asfc.gc.ca/contact/bis-sif-eng.html for contact information.

For media only:

Allison St-Jean Press Secretary Office of the Honourable Omar Alghabra Minister of Transport, Ottawa [email protected] Media Relations Transport Canada, Ottawa 613-993-0055 [email protected] Cole Davidson Office of the Honourable Patty Hajdu Minister of Health 613-957-0200

Media Relations Public Health Agency of Canada 613-957-2983 [email protected] Mary-Liz Power Press Secretary Office of the Honourable Bill Blair Minister of Public Safety and Emergency Preparedness [email protected] Media Relations Canada Border Services Agency 613-957-6500 [email protected]  

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