carnival cruise executive team

Brands Logos

• Carnival Cruises
• P&O Australia
• P&O Cruises
• Princess Cruises
• Holland America

Corporate Information

• Vision, Mission & History
• Corporate Timeline
• Boards of Directors
• Officers & Executives
• Diversity & Inclusion
• Community Relations

Officers & Executives

Carnival corporation & plc.

Josh is president, chief executive officer and chief climate officer of Carnival Corporation & plc and leads one of the world’s largest leisure travel companies that boasts a portfolio of world-class cruise line brands including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises (Australia), P&O Cruises (UK), Princess Cruises, and Seabourn.

The company operates a global fleet of 90-plus ships that welcomes nearly 13 million guests each year and visits over 800 ports and destinations worldwide. Its diverse team of more than 160,000 people from 150 countries delivers unforgettable happiness by providing extraordinary cruise vacations, while honoring the integrity of every ocean sailed, place visited, and life touched.

A 20-year veteran of the company, Josh assumed his current position in August 2022 after playing a critical role in planning the company’s response to the unprecedented pause in guest operations from the COVID-19 pandemic and then the successful restart. His tenure at Carnival includes previous roles as chief operations officer of Carnival Corporation from June 2020 – July 2022, where he directed major operational functions including global maritime, global ports and destinations, global sourcing, global IT, and global auditing. During this time, he also oversaw Carnival UK, the operating company for P&O Cruises (UK) and Cunard. He previously managed Carnival UK directly, serving as president from July 2017 – 2020.

Josh also served as treasurer for Carnival Corporation from 2007 to 2017 following five years as an attorney in the corporate legal department. In addition to his treasury role, Josh’s responsibilities increased over his career to include oversight of the tax, risk management, and finance, planning & analysis functions.

Prior to joining Carnival Corporation, he served as a corporate attorney.

Roles and chronology

2022 – Present              President, Chief Executive Officer & Chief Climate Officer, Carnival Corporation & plc 2020 – 2022                  Chief Operations Officer, Carnival Corporation & plc 2017 – 2020                  President, Carnival UK 2007 – 2017                  Treasurer, Carnival Corporation & plc 2002 – 2007                  Assistant General Counsel, Carnival Corporation & plc 2001 – 2002                  Associate, Greenberg Traurig, LLP 1999 – 2001                  Associate, Skadden, Arps, Slate, Meagher & Flom LLP Affiliates 

Corporate and charitable leadership

Josh is currently on the board of trustees of the Perez Art Museum Miami. Over the past several years Josh has also served on the board of directors of Catalyst, a global nonprofit focused on advancing women in the workplace, and the board of the Adrienne Arsht Center Trust, which supports the organization’s performing arts center in Miami-Dade County.

Personal and educational background

Josh is a graduate of the University of Pennsylvania and the New York University School of Law, and is a native of New York. He and his wife reside in Miami with their three children.

David is chief financial officer and chief accounting officer for Carnival Corporation & plc. In this role, he oversees accounting, planning, treasury, insurance, tax and investor relations functions, as well as casino operations, sourcing and information technology for the world’s largest cruise company. He reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

2016 – Present             Chief Accounting Officer, Carnival Corporation & plc 2007 – Present             Chief Financial Officer, Carnival Corporation & plc   2003 – 2007                  Treasurer, Carnival Corporation & plc 1998 – 2003                  Chief Financial Officer, Cunard and Seabourn 1996 - 1998                  Director of Corporate Planning & Analysis, Royal Caribbean Group 1994 - 1996                  Assistant Controller, Royal Caribbean Group      1991 - 1994                  Assistant Treasurer, Royal Caribbean Group

David received a Master of Business Administration from Harvard Business School and a Bachelor of Science in Accounting from the University at Albany.

David enjoys spending time and traveling with his five kids, their spouses and his five grandchildren. He is hoping for a few more grandkids. 

William (Bill), retired Vice Admiral, is the chief maritime officer for Carnival Corporation & plc and leads global Maritime Operations, which is responsible for driving the company’s commitment to health, environmental compliance, safety, security, and sustainability. Reporting to the CEO, Bill also has oversight of the company’s maritime policy, maritime standards, shipbuilding, training including CSMART, medical, maritime asset strategy, and technical research and development.

Bill brings to the role decades of maritime leadership, including deep experience overseeing large maritime operations, both at sea and in shipyards, and has a strong record of building high-performing teams. Prior to joining the company, Bill had a distinguished career with the U.S. Navy spanning 35 years with extensive experience in safety, engineering, strategic planning, and operational readiness.

He served on five submarines including command of the USS Toledo (SSN 769) and also commanded Submarine Squadron Two from 2001 – 2003. His Washington D.C. assignments include tours in the Attack Submarine Division, Navy Office of Legislative Affairs, Joint Chiefs of Staff directorate for Combating Terrorism, Navy Warfighting Assessments Branch, and as the Executive Assistant to the Vice Chief of Naval Operations.

William’s flag assignments include Commander, Logistics Group Western Pacific/Commander, Task Force 73/Commander Navy Region Singapore; Director, Assessment Division, Director, Quadrennial Defense Review, Deputy Chief of Naval Operations for Fleet Readiness and Logistics, and Deputy Chief of Naval Operations for Warfare Systems.

2013 – Present          Chief Maritime Officer, Carnival Corporation & plc 

2016 – 2024              CNA Corporation Board of Trustees

A native of Hornell, New York, William graduated from the United States Naval Academy with a Bachelor of Science in Systems Engineering and completed a Master of Business Administration at Marymount University. He earned a Master of Science in National Security Strategy at the National War College in Washington, D.C. and is also a graduate of Massachusetts Institute of Technology Seminar 21 Program in International Politics.

Bettina leads the global human resources function for Carnival Corporation & plc and its nine global cruise line brands. In this role, she oversees a workforce of more than 160,000 global employees from 150 countries. Reporting to the CEO, Bettina is ultimately responsible for all human capital, including attracting, retaining, and rewarding talent; leading more collaborative approaches with the operating companies to optimize human resources (HR), as well as enhancing the company’s culture and leading the organization’s Wellness and Diversity, Equity, and Inclusion efforts.

Bettina has over 25 years of experience in management and human resources and previously served as chief human resources officer for Carnival Cruise Line, overseeing shoreside and shipboard human resources, shaping and executing workforce planning strategies, and providing key support to the organization during a time of unprecedented challenges.

Among Bettina’s many accomplishments, she was presented the National Women’s Conference Top 100 Women in Business award and under her leadership, the company continues to receive distinguished honors for its commitment to diversity, equity and inclusion, and employee experience and excellence.

Bettina is also a sought-after motivational speaker and has been featured in numerous publications, including a novel published in 2013, “Alejandra’s Quest.” She is a frequent author and speaker on HR issues, Human Capital, Wellness and Diversity, Equity, and Inclusion topics.

2022 – Present                Global Chief Human Resources Officer, Carnival Corporation & plc 2019 – 2022                     Chief Human Resources Officer, Carnival Cruise Line 2018 – 2019                     Senior Managing Partner, Surrogate CEO 2014 – 2018                     Chief Human Resources Officer, Society for Human Resource Management (SHRM) 2012 – 2014                     Chief Human Resources Officer, City of Alexandria, Virginia 2011 – 2012                     Chief Human Resources Officer, National Association of Social Workers 2009 – 2011                     Adjunct Faculty for Sports Management Masters’ program, Georgetown University 2006 – 2011                     Vice President, Human Resources, The Washington Nationals Baseball Club 2003 – 2006                     Director of Human Resources, Washington Wholesale Company 2001 – 2003                     Director, Global Commerce & Information 1999 – 2001                     General Manager, Allen Holbrook 1993 – 1999                     Manager, Human Resources, PMM Companies

Bettina is a certified member of the Society for Human Resource Management and currently serves as an advisory board member for HR Innovators and FIU’s Chaplin School of Hospitality & Tourism Management. Bettina also served as the Northern Region Representative to the International Public Management Association for Human Resources-VA board of directors, as well as serving as the U.S. voting member of the International Standards Organization (ISO). Bettina has been and continues to be a featured motivational speaker and author in various media outlets on HR issues, human capital, wellness and diversity and inclusion topics, and some of her speaking engagements include being a keynote speaker for the ADRA Leadership Summit, commencement graduation keynote speaker for The Chelsea School, and panelist for the Alexandria Chamber Business Competitiveness Summit. While at SHRM, Bettina led and emceed the largest diversity and inclusion conference in the world.

Bettina earned a Bachelor of Science in Business Administration from the University of Phoenix, a Master of Science in international management and business, and a Master of Science in business administration, both from the University of Maryland Global Campus. Bettina holds both senior professional HR certifications: Senior Professional in Human Resources Certification (SPHR) by the Human Resources Certification Institute (HRCI) and, the SHRM-SCP (Senior Certified Professional) by the Society of Human Resource Management. She also holds a certification in Diversity, Equity and Inclusion in the Workplace by the University of South Florida Muma College of Business. 

She lives in Miami with her husband and has three sons.

Doreen S. Furnari has been Company Secretary since June 2023. She has more than 30 years of legal experience and has oversight of securities and capital markets transactions, corporate governance and board-related matters.

She joined the Company in 1995 as Assistant General Counsel and took on roles with increasing responsibility, having most recently served as Vice President, Senior Assistant General Counsel and Assistant Secretary.

Prior to joining Carnival, Furnari worked as a corporate transactional lawyer at Mershon, Sawyer, Johnston, Dunwoody & Cole. She earned a Juris Doctor and Master of Business Administration from the University of Miami and Bachelor of Science in finance from Florida State University.

Enrique (Rick) is general counsel and responsible for the legal affairs of Carnival Corporation & plc, one of the world’s largest leisure travel companies with a portfolio of world-class cruise line brands, including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises (Australia), P&O Cruises (UK), Princess Cruises, and Seabourn. In his role, Rick also oversees the company’s global ethics and compliance group helping to ensure the company maintains the highest standards of excellence in compliance and governance. He reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

Rick brings extensive experience in corporate and international maritime law to his role, where he leads a global team of attorneys responsible for the legal affairs of the company and its world-class cruise line brands. Having served in key positions for several decades at Carnival Corporation & plc, including vice president, deputy general counsel and assistant general counsel, Rick has been pivotal in providing strategic advice and guidance to executive leadership, including navigating complex legal landscapes, reducing exposure to risks and defending key interests of the company and aligning legal strategies with the broader business objectives of the company.

2021 – Present                General Counsel, Carnival Corporation & plc 2003 – 2021                     Vice President & Deputy General Counsel, Carnival Corporation & plc 1997 – 2003                     Assistant General Counsel, Carnival Corporation & plc 1991 – 1997                     Attorney, White & Case 1989 – 1991                     Attorney, McDermott Will & Emery

Rick serves as a member of the corporate leadership team and the global executive leadership team of the company.

Rick earned a bachelor’s degree from Florida International University in 1985 and a Juris Doctor degree from the University of Miami School of Law in 1988.

Jan leads strategy and innovation, external affairs, corporate marketing, and destination development for Carnival Corporation & plc., one of the world’s largest leisure travel companies with a portfolio of world-class cruise line brands including AIDA Cruises, Carnival Cruise Line, Costa Cruises, Cunard, Holland America Line, P&O Cruises (Australia), P&O Cruises (UK), Princess Cruises, and Seabourn. Reporting to the CEO, Jan also oversees the corporation’s Land Operations, including Alaska-Yukon and corporate destinations such as nine wilderness lodges, exclusive islands and scenic tourist trains and rail cars.

Jan brings to the role vast experience driving business performance in highly complex global environments, having delivered category growth, operational excellence, and best-in-class service for more than 3 million guests annually across four of Carnival Corporation’s nine global cruise lines as the chief executive supervising Princess Cruises, Holland America Line, Seabourn, and P&O (Australia). For almost three decades with the company, first as a management consultant with Bain & Company working with Princess Cruises, Jan has been instrumental in setting strategy and leading the commercial activities for Carnival Corporation brands, including all aspects of domestic and international sales, global marketing and public relations, commercial planning, yield management, and customer service, and spanning all customer segments, sales channels, and go-to-market systems.

Among Jan’s many accomplishments, she spearheaded the company’s expansion in Asia by opening offices in Japan, China, Singapore, Korea, Hong Kong, and Taiwan. She also led the way in guest experience innovation on Princess Cruises through Ocean Medallion® – a free, encrypted, quarter-sized, wearable device that enables everything from faster boarding and touch-free stateroom access to chatting with shipmates and ordering food and drinks on-demand for delivery anywhere on the ship, and much more.

2023 – Present             Executive Vice President, Strategic Operations 2020 – 2023                  Group President, Holland America Group, overseeing Princess Cruises, Holland America Line, Seabourn, and P&O Cruises (Australia) 2016 – 2020                  Group President, Princess Cruises & Carnival Australia 2013 – 2016                  President, Princess Cruises 2009 – 2013                  Executive Vice President, Sales, Marketing & Customer Service, Princess Cruises 2004 – 2009                  Senior Vice President, Customer Service & Sales, Princess Cruises and Cunard 2001 – 2004                  Vice President, Strategy & Business Development, Carnival Corporation & plc 1999 – 2000                  CEO, MGX Media 1992 – 1999                  Management Consultant, Bain & Company

Jan is a member of the board of directors for MGM Resorts International serving on the Finance and Nominating/Corporate Governance Committees. She has also served in various international advisory board roles including marketing committee chairperson for Cruise Lines International Association (CLIA), the industry trade association. Jan’s leadership through the COVID-19 pandemic is featured in a best-selling Harvard Business School case study, and she has lectured at Harvard Business School, Kellogg, University of Virginia, University of Southern California, and Loyola Law School, among others.

Jan founded The Goodness Web (TGW), a 501(C)(3) nonprofit focused on supporting youth mental health by accelerating systemic change through a unique social venture capital model. In 2023, Jan was selected as a finalist for the Young President Organization’s Impact Award recognizing members who drive significant, sustainable, and scalable impact.

Jan earned a Master of Business Administration degree from Harvard Business School and a Bachelor of Arts degree in Economics from the University of Virginia.

She and her husband live in the Los Angeles and are the proud parents of two amazing young women attending college.

Felix is president of AIDA Cruises, the market leader in the German-speaking cruise market. In his role, Felix is responsible for all aspects of AIDA Cruises’ global business and operations, including over 18,000 shipboard and shoreside team members and a fleet of 11 ships. He reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

Felix is a proven industry expert and has accompanied the unique growth of AIDA Cruises in various management positions of increasing responsibility for more than 20 years. He has been a visionary leader for AIDA Cruises, driving substantial growth, optimizing overall business operations, ensuring a positive and innovative guest experience, and fostering a culture of excellence throughout the brand.

Among Felix’s many accomplishments as president, he has spearheaded numerous environmental initiatives at AIDA Cruises and demonstrated a strong commitment to sustainability and innovation. Under his leadership, the cruise line introduced the world's first cruise ship capable of being powered in port and at sea by liquefied natural gas (LNG). Also, as part of its Green Cruising Strategy, Felix oversees the brand’s investments into new environmental technologies and trials, including the use of biofuels, fuel cells and battery storage systems.

Felix started his career at AIDA Cruises in 1999 with a dual studies program. In the following years, he held a wide variety of positions on board and on shore before assuming responsibility for sales and yield management of AIDA Cruises as senior vice president, sales, yield management and flight operation in 2013.

2015 – Present              President, AIDA Cruises 2013 – 2015                  Senior Vice President, Sales, Yield Management & Flight Operation, AIDA Cruises 2012 – 2013                  Vice President, Sales, Yield Management & Flight Operations, AIDA Cruises 2009 – 2011                  Vice President, Yield Management & Flight Operations, AIDA Cruises 1999 – 2002                  Dual Studies Program, Business Development, AIDA Cruises

Felix is an elected board member of the German Travel Organization (DRV). Additionally, he is presidium member of the Federal Association of the German Tourism Industry (BTW), member of the administrative board of the German Shipowners’ Association (VDR), as well as member of the European Executive Committee of the Cruise Lines International Association (CLIA).

Felix studied business management at the Economic Academy Hamburg and completed the General Management Program at Harvard Business School in Boston.

He is a native of Rostock, Germany.

CARNIVAL AUSTRALIA

Peter serves as the interim leader of P&O Cruises (Australia) and Carnival Australia, which represents leading cruise brands in the Australian and New Zealand market, including Carnival Cruise Line, Cunard, Holland America Line, P&O Cruises (Australia), Princess Cruises and Seabourn. Three of its cruise lines – P&O Cruises (Australia), Princess Cruises, and Carnival Cruise Line – are the only global cruise companies to base ships from Australia year-round and account for approximately 70% of the Australian and New Zealand cruise passenger market.

Reporting to Christine Duffy, president of Carnival Cruise Line, Peter also concurrently serves as the senior vice president for guest experience for P&O Cruises (Australia), with responsibility for hotel operations, customer service, onboard revenue, supply chain, port operations and travel services, in addition to managing strategic port development in the region.

Previously, Peter was senior vice president for fleet operations with oversight of shipboard marine and technical functions for the P&O Cruises (Australia) fleet and also managed port and shore operations for the wider group in the region. Prior to moving to Sydney, Peter held the position of fleet technical manager at Carnival UK in Southampton, managing their worldwide fleet.

He brings to the role decades of maritime experience. Peter was first trained as a marine engineer at South Tyneside Maritime College and started his career on cargo ships before making the transition to the cruise industry in 1991. His sea-going career spanned some 17 years sailing in every rank from cadet to chief engineer. He made the move into shore management in 2004 and has held various management and executive roles across the corporation’s global headquarters.

2023 – Present             Interim Leader, P&O Cruises (Australia) and Carnival Australia 2016 – Present             Senior Vice President, Guest Experience, P&O Cruises (Australia) 2008 – 2016                     Senior Vice President, Fleet Operations, P&O Cruises (Australia) 2006 – 2008                  Fleet Technical Manager, Carnival UK 2004 – 2006                  Manager, Maritime Services, Carnival Corporation & plc

From 2020 – 2022, Peter served as a member of the board of directors of Destination Southern New South Wales (DSNSW), one of seven networks established by the New South Wales government to improve regional stakeholder engagement and better support the tourism economy.

Peter earned a Higher National Diploma in Marine Engineering from South Tyneside Maritime College UK and qualified as a Chief Engineer under the UK Maritime and Coastguard Agency.  He is a Fellow of the Institute of Marine Engineering Science and Technology. Peter lives in Sydney, Australia.

CARNIVAL CRUISE LINE

Christine is president of Carnival Cruise Line, the flagship brand of the world’s largest cruise company, Carnival Corporation & plc. As president, she leads Carnival Cruise Line’s fleet of 27 ships that homeport in North America, Europe and Australia and P&O Cruises Australia’s three ships that operate in the South Pacific. Together they sail nearly six million guests annually and employ more than 52,000 people who hail from 120 nations around the globe. She reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

Christine’s “people first” business philosophy and wealth of experience in the travel industry makes her an accessible and relatable leader as Carnival Cruise Line leverages its commitment to delivering safe, fun and memorable vacations to its millions of guests and growing customer base. Since joining Carnival Cruise Line as its first female president, Christine has overseen the introduction of new ships and capacity expansion, including the introduction of the first liquefied natural gas (LNG) cruise vessels in North America, as well as ships with the first roller coasters at sea. Under her leadership, Carnival Cruise Line was the first major U.S. brand to return its entire fleet to guest operations after the industry-wide pause related to the COVID-19 pandemic. She also oversaw the establishment of a state-of-the-art Fleet Operations Center at the company’s Miami headquarters, which incorporates technology utilized by NASA and the U.S. Navy for real-time fleet monitoring and enhanced decision-making.

Christine joined the cruise industry in 2011 when she was named president and chief executive officer of the Cruise Lines International Association (CLIA). While at CLIA, she elevated the industry’s profile before consumers, regulators, industry stakeholders and the media; led the adoption of the Cruise Passenger Bill of Rights to enhance the industry’s commitment to passenger safety, comfort and care; managed the industry response to several high-profile crises; and consolidated a network of 15 cruise industry organizations into one global association.

Prior to CLIA, Christine spent 10 years at Maritz Travel Company, the world’s largest corporate meeting, events and incentive travel company where she served six years as president and chief executive officer. In this capacity, she worked directly with a variety of Fortune 500 corporations in the automotive, pharmaceutical, financial services and technology sectors.

2015 – Present             President, Carnival Cruise Line 2011 – 2015                  President and Chief Executive Officer, Cruise Lines International Association 2004 – 2010                  President and Chief Executive Officer, Maritz Travel Company

In 2023, Christine was re-appointed by the Secretary of Commerce to the United States Travel and Tourism Advisory Board. From 2020 to 2022, she served as chair of the U.S. Travel Association, the leading advocacy and trade organization representing all components of the travel industry. Christine is a member of the board of directors of Aimbridge Hospitality, the global leader in hotel management services, and Herschend Family Entertainment, the nation’s largest family-owned operator of themed attractions, including Dollywood and Branson’s Silver Dollar City. She sits on the Professional Advisory Board of St. Jude Children’s Research Hospital of which Carnival Cruise Line is the official celebration partner.

Christine has been a strong supporter of women’s leadership in the travel industry, leading initiatives that delivered research and programs to help women advance their careers. She was named by Women Leading Travel & Hospitality as one of its top women in travel and hospitality and is a 2024 inductee into the CLIA Hall of Fame. Christine is also a member of The Committee of 200, an organization of the world’s most successful women business leaders that supports, celebrates and advances women's leadership. She was recognized by Moves magazine as a 2016 Power Women recipient for her work in serving as a role model for future generations of young women. She has also been honored by the Convention Industry Council and the U.S. Coast Guard, among others. Christine was a member of the Joint Civilian Orientation Conference class of 2018, the nation’s oldest and most prestigious public liaison program for the Department of Defense.

Personal background

Christine and her husband live in Miami and Philadelphia and have two children and two grandchildren.

CARNIVAL UK and P&O CRUISES

Paul is president of Carnival UK and president of P&O Cruises (UK). In his consolidated position, Paul assumes all global commercial and operational responsibility for Carnival UK, overseeing both the P&O Cruises (UK) and Cunard brands that serve over 1.5 million guests annually. He reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

As a 20-plus-year veteran of the company, Paul brings to the role far-reaching experiences across every commercial department and multiple brands in the company’s portfolio of world-class cruise lines, as well as proven leadership capabilities and a track record of outstanding results. Paul is responsible for the continued development of P&O Cruises, the UK’s market leading cruise line – a role he has held since 2018. This includes the introduction of two Excel class ships that can be powered by liquefied natural gas (LNG): Iona, which joined the fleet in May 2021, and Arvia, launched in December 2022. These vessels mark a continued evolution for the company with contemporary innovations, brand partnerships and guest experiences. Paul will also oversee Cunard’s fleet expansion with the delivery of Queen Anne in 2024.

Formerly the managing director for Princess Cruises in the UK and Europe, Paul led commercial operations in the UK and across 16 European offices. He established and developed the UK as Princess Cruises’ largest market outside North America and oversaw initiatives to promote growth across the UK and Europe regions. Prior to his role with Princess Cruises, Paul held a number of senior sales and commercial-based positions within Carnival UK.

2023 – Present             President, Carnival UK 2018 – Present              President, P&O Cruises (UK)   2016 – 2018                  Senior Vice President, P&O Cruises (UK) 2015 – 2016                  Senior Vice President, Sales and Marketing, P&O Cruises (UK) 2014 – 2015                  Managing Director, UK & Europe, Princess Cruises 2011 – 2014                  UK Director, Princess Cruises 2006 – 2011                  Senior Sales Manager, P&O Cruises (UK) & Cunard 2003 – 2006                  Account Manager, P&O Cruises (UK) & Cunard 2002 – 2003                  Business Development Coordinator, P&O Cruises (UK) & Cunard 2001 – 2002                  Overseas Representative, TUI

During Paul’s tenure as president, P&O Cruises (UK) has supported Teenage Cancer Trust and the company has raised almost £1million through a variety of on board and on land activities to help young people in the UK diagnosed with cancer.

Cunard is a proud Platinum Patron of The Prince’s Trust, helping change young people’s lives for the better and has raised almost £3million since 2007 through fund-raising activities on board its ships and on land.

Paul earned a Bachelor of Science in Business Information Systems Management, Business/Commerce, General from Bournemouth University. He also obtained an Executive Program in Management certificate from UCLA Anderson School of Management and completed the Breakthrough Programme for Senior Executives at IMD Business School.

COSTA CRUISES

Mario is President of Costa Cruises and responsible for overseeing the brand globally with the aim of guiding Costa to strengthen its leadership in Europe, South America and Asia, and ensure profitable and sustainable growth in the long term. He reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

Mario is a seasoned executive with extensive expertise in pricing and revenue management, including a deep understanding of strategic and dynamic pricing techniques, inventory control, forecasting/budgeting processes, models and commercial reporting. He also has an impressive track record and substantial experience in leading strategic project teams.

A veteran with over 20 years of experience in the cruise industry, Mario began his career with Costa Cruises in 1999 when he joined the Costa revenue management unit based in the brand’s Genoa headquarters, which he brought to excellence over the years. In 2017, he was named president of Costa Asia, where he demonstrated great leadership capabilities, promoting important innovations in Costa’s local business.

2021 – Present              President, Costa Cruises 2017 – 2021                  President, Costa Group Asia 2017 – 2017                  President, Carnival China 2016 – 2017                  Senior Vice President Revenue Management, Costa Cruises 2015 – 2017                  Vice President Revenue Management, Itinerary Planning, Air and Sea Operations, Costa Cruises 2013 – 2015                  Director Revenue Management, Itinerary Planning, Air and Sea Operations, Costa Cruises 2012 – 2013                  Director Revenue Management, Itinerary Planning, Costa Cruises 2007 – 2012                  Director Revenue Management, Costa Cruises 2006 – 2007                  Head of Revenue Management, Europe, Costa Cruises 2003 – 2006                  Yield Management and Revenue Planning Manager, Costa Cruises 2000 – 2003                  Revenue Analyst, Costa Cruises 1999 – 2000                  Inventory Control Ship Supervisor, Costa Cruises

At the beginning of 2024, Mario was unanimously appointed President of Confitarma, the Italian Confederation of Shipowners for a four-year term from 2024-2028.

Mario studied maritime economy at University of Genoa and completed his executive education by attending general management programs at Insead Business School.

He lives in Genoa.

Katie is president of luxury British cruise line Cunard, a world-class brand that pioneered transatlantic journeys. As president of the leading operator of passenger ships on the North Atlantic, Katie oversees all performance and operational functions of Cunard and its fleet of ships. She reports to Paul Ludlow, president of Carnival UK and P&O Cruises (UK).

A cruise industry veteran, Katie brings decades of commercial and operational experience as well as digital transformation expertise and strategic oversight to the role. Katie joined Cunard at a key point in its history and is responsible for overseeing the brand’s growth opportunities and expansion while retaining its renowned luxury, signature touches. Under Katie’s leadership, Cunard will usher in a new era of cruising for the brand with the introduction of Queen Anne in 2024, bridging the brand’s 183-year historic legacy with modern ocean travel.

2023 – Present              President, Cunard  2018 – 2023                  Chief Marketing Officer, UK & Ireland, TUI  2016 – 2021                  Digital Director, Northern Region, TUI Group 2014 – 2023                  Director of Business Change, Customer, TUI 2013 – 2023                  Head of Customer Strategy and CRM, TUI 2008 – 2023                  Head of Multichannel User Experience, Digital, TUI

2021 – Present             Non-Executive Director, The Rank Group

Katie earned a Bachelor of Arts in Modern Languages with Linguistics from The Manchester Metropolitan University.

She lives in St. Albans, England with her husband and two children.

HOLLAND AMERICA LINE

PRINCESS CRUISES

John is president of Princess Cruises and brings decades of diverse experience to his role, including expertise in crafting transformative experiences by seamlessly merging creativity, technology and operational excellence, as well as elevating consumer experiences and redefining operating models with original technology. As an accomplished inventor and creator, John holds 31 patents for design, technologies, and processes and originated more than 100 trademarks.

Appointed in October 2021 as president of one of Carnival Corporation’s most iconic cruise line brands, John leads all functions of Princess Cruises and its global fleet of ships, which sail cruise guests to over 330 destinations around the world annually. He reports to Josh Weinstein, chief executive officer of Carnival Corporation & plc.

Previously, John served as chief experience and innovation officer for Carnival Corporation leading the corporation’s innovation unit, including oversight of guest experience innovation, development, creation, and operations integration. In this role, John created an award-winning and patented experience platform combining IOT devices, software, and wearables to facilitate the entire cruise experience, and gave the keynote address at the 2017 Consumer Electronics Show with the innovation. Additionally, John has created an extensive patent portfolio and is also an accomplished original TV content executive producer who created five successful TV series highlighting amazing vacation experiences for an audience of over 900 million viewers around the world, expanding awareness and demand generation for cruising.

Specifically for the Princess Cruises brand, John led the development and implementation of the Princess MedallionClass® experience delivering a more personalized, simplified, and connected onboard experience for all guests and crew that is now available on the entire Princess fleet. This includes the creation and development of the award-winning Medallion® wearable device and the enabling OCEAN® platform that enhances and personalizes the overall cruise experience ranging from world-class dining and beverages, entertainment, and spas to on-shore excursions, merchandise, and hotel guest services.

Prior to Carnival Corporation, John worked for 18 years with Walt Disney Parks and Resorts where he invented and led the development and implementation of many innovations including the MagicBand, FastPass+, and Disney’s Magical Express, among others.

2021 – Present                President, Princess Cruises 2007 – 2014                     Game Changer Experience Development, Walt Disney Parks and Resorts 1996 – 2006                     Finance, Business Planning and Strategy, Walt Disney Parks and Resorts

John has earned numerous accolades and distinctions for his contributions to design and innovation excellence, including creating 100 trademarks and 31 patent registrations. Among his notable achievements are four Emmy nominations, 24 Telly Awards, and a keynote address at the Consumer Electronic Show (CES) in 2017.

John was also the mastermind behind the Princess Medallion® wearable device, which earned the 2019 IoT Breakthrough Wearables Innovation of the Year, the 2019 Edison Award, two Stevie Gold Awards, the 2019 Red Dot Award for Product Design, the 2019 ICX Assn Elevate Award for Best Hospitality ICX and the 2018 Gold New York Design Award for Digital IoT.

John earned a Master of Business Administration and a Bachelor of Arts in finance, management science, and information technology.

John lives in Fort Lauderdale, Fla.

Natalya is president of Seabourn, the leader in ultra-luxury cruising and expedition travel. In this role, she is responsible for all aspects of the award-winning cruise line's global business and operations, leading a diverse team of more than 4,000 shoreside and shipboard team members from over 90 countries. She reports to Gus Antorcha, president of Holland America Line.

Seabourn's modern fleet of luxury ocean and expedition ships provide guests the incomparable value of all-inclusive cruising, offering an intimate, yacht-like atmosphere with personalized service, spacious oceanfront suites, complimentary gourmet dining and fine wines, and the freedom to explore all seven continents.

Previously, Natalya served as chief operations officer and chief financial officer for Holland America Group, responsible for providing holistic strategic, financial and operational leadership across the group’s four cruise lines, including Seabourn. Known for her track record of improving business models and driving sustainable growth, Natalya held multiple leadership roles with Procter & Gamble, United Nations and Coca-Cola, supporting iconic brands and new product launches prior to joining the cruise industry. Natalya is also a recipient of the 2023 Puget Sound Women of Influence Award.

2023 – Present             President, Seabourn 2021 – 2023                  Chief Operations Officer, Holland America Group 2019 – 2021                  Chief Financial Officer, Holland America Group 2018 – 2019                  Senior Vice President, Chief Financial Officer, Holland America Line, Seabourn and Land Operations 2017 – 2018                  Chief Financial Officer, Holland America Line and Seabourn 2015 – 2017                  Vice President, Finance, Holland America Line and Princess Cruises Alaska and the Yukon 2013 – 2015                  Finance Director for Glad Joint Venture, Procter & Gamble and Clorox 2011 – 2012                  Financial Group Manager, North America Market Strategy and Planning, Procter & Gamble 2009 – 2011                  Walmart Customer Team Finance Manager, Procter & Gamble 2008 – 2009                  Global Profit Forecaster, Procter & Gamble 2006 – 2008                  Senior Financial Analyst, Procter & Gamble 2002 – 2006                  Financial Manager, The United Nations 1999 – 2001                  Country Purchasing Manager, Coca-Cola  

A native of Uzbekistan, Natalya is deeply committed to fostering positive change and empowerment with her community and beyond, including promoting diversity, equality, and advancing lives through education. She played a pivotal role as the founding member of the Special Olympics organization in Uzbekistan and remains a staunch advocate for equal treatment and representation of women in business, actively serving as a mentor.

Natalya also serves on the Michigan State University Eli Broad College of Business advisory board, University of Washington Global Business Center board, and is a former Seattle Aquarium board member.

Natalya earned a Master of Business Administration and multiple academic and leadership distinctions from Michigan State University, including the MSU School of Business Alumni Achievement Award. She also holds a Master of Science in Banking and Finance from Tashkent Financial University (Uzbekistan).

Natalya lives in Seattle with her two daughters and is fluent in Russian, English, and Uzbek.

AIDA Cruises is the market leader in the German-speaking cruise market. Home of the smile, AIDA Cruises is the epitome of a premium-quality, relaxing cruise and operates one of the world’s most state-of-the-art fleets. Visit: www.aida.de

Carnival Cruise Line, also known as America’s Cruise Line, is a leader in contemporary cruising and operates a fleet of ships designed to provide fun and memorable vacation experiences at a great value. Visit: www.carnival.com

Costa Cruises delivers Italy’s finest at sea, bringing modern Italian lifestyle to its ships to provide guests with a true European experience that embodies a unique passion for life through warm hospitality, entertainment and gastronomy. Visit: www.costacruise.com

Cunard is the epitome of British refinement for travelers who relish the line’s impeccable White Star Service, gourmet dining, world-class entertainment, and the legacy of historic voyages and transatlantic travel. Visit: www.cunard.com

Holland America Line's premium fleet of spacious, elegant mid-sized ships feature sophisticated five-star dining, extensive entertainment and activities, innovative culinary enrichment programs and compelling worldwide itineraries. Visit: www.hollandamerica.com

P&O Cruises (UK) is Britain’s favorite cruise line with a fleet of ships combining genuine service and a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time. Visit: www.pocruises.co.uk

P&O Cruises (Australia) provides a quintessential holiday experience for Australians and New Zealanders, taking them to some of the world's most idyllic and hard-to-reach places across Asia and the South Pacific. Visit: www.pocruises.co.au

Princess is the world’s leading international cruise line and tour company operating a fleet of modern cruise ships, renowned for the innovative design and wide array of choices in dining, entertainment and amenities. Visit: www.princess.com

Seabourn provides ultraluxury cruising vacations in a unique, small-ship style that focuses on genuine, intuitive service, all-suite accommodations, superb cuisine and unique experiences in destinations worldwide. Visit: www.seabourn.com

Exclusive: A Time of Transition as Arnold Donald Prepares to Step Down as Carnival Corp. CEO

It takes a lot to upstage the State of the Industry panel at Seatrade Cruise Global, the biggest annual cruise industry conference in the world. But about an hour before it all kicked off April 26, 2022, the only thing everyone was talking about was news out of Carnival Corporation: Its beloved president and CEO, Arnold Donald, would step down August 1.

Luckily, the man who helped steer his company's nine cruise lines through perhaps the toughest two-year period in its history was slated to join that vaunted panel, and he didn't flinch when moderator Lucy Hockings asked him about the announcement. Instead, he responded with what has become his trademark style of leadership: He calmly spoke of the excitement behind his replacement, Josh Weinstein, a man whom Donald has long been grooming for the position.

"I'm really excited for Josh and even more excited for me," he said.

It's difficult to imagine Carnival Corp. without Donald, 67, at the helm, a position he held for nine years that saw tremendous growth and change both for the company and the industry. With Donald in charge, Carnival Corp., which includes Carnival Cruise Line , Holland America Line, Princess Cruises, Cunard , [Seabourn]/cruiseto/cruiseitineraries.cfm?cl=34), P&O, P&O Australia, Costa and AIDA, the company saw 27% growth in passengers from 2013-2019. He also brought in strong leaders with diverse backgrounds for his brands, including Christine Duffy as president of Carnival Cruise Line and Orlando Ashford as president of Holland America.

Donald, who will take on the role of vice chair at Carnival Corp., sat down with Cruise Critic for an exclusive interview about his time with Carnival, what's next for him and what we should expect for the future of the industry.

Donald's Focus on Diversity as a Business Imperative Shaped Cruising with Carnival Corp.

Spend any time with Arnold Donald, and you'll find yourself enraptured by the conversation. The man, who never worked in the cruise industry before joining Carnival (though he was on the board), has an easygoing manner, a deep laugh and a way of making even the most complex topics accessible to anyone.

You feel like he's listening to you. And he is. It's a strategy that long has served him well. Listening to -- and responding to -- his employees has been part of his makeup from the beginning. The former chairman of Merisant and a longtime executive with Monsanto places a high value on building community and communities.

To that end, Donald has prioritized building a team of people -- a community -- that offers a variety of backgrounds and ideas.

"For businesses to thrive over time, they have to innovate either in their processes or their products and services," Donald said. "If they don't, they disappear."

In late 2014, Donald brought in Ashford ( pictured, speaking ), who is Black and had never worked in the cruise industry, to head Holland America Line . Under Ashford, HAL saw a new branding campaign that included a logo change, launched two new ships, wholly refurbished its fleet, upped its culinary game and enhanced its entertainment offerings thanks to partnerships with the likes of Lincoln Center . Those who worked for Ashford during his tenure, which ended in 2020, often talked about his ability to lead by example, encourage discussions and break the rules of office politics.

Duffy (seen here with Shaquille O'Neal, above) also joined in 2014, bringing with her a long tenure in travel, including a stint as president of CLIA, the cruising industry's largest advocacy group. Duffy's people-first approach fit in perfectly with Carnival Cruise Line's emphasis on fun, and she made it her mission out of the gate to meet as many employees and guests as possible, spending time on every ship in the fleet. Under Duffy, the first female president of CCL, the line's fleet of ships has grown to 24. Carnival also introduced the world's first roller coaster at sea and fleetwide biodigesters aimed to reduce food waste.

But Donald insists it's not just important to have a diversity of voices among leaders; it's important across all teams throughout the company -- shoreside and onboard ships. Employees represent more than 150 countries, fitting, as guests of the line come from more than 200 countries.

He says this can't be simply lip service.

"It's not just the diversity; it's gotta be inclusion," he said. "The diverse people have to have a real voice and be heard and listened to and able to influence and impact. ... When they do, they have a greater probability of sustained success."

Innovation Expanded Under Donald

Donald's approach has paid off with a number of innovations for the brands under Carnival Corp.

Perhaps the best-known is Princess's Medallion, a concept Donald himself introduced to the world as keynote speaker at the Consumer Electronics Show in 2017. Along with then-Princess President Jan Swartz (now head of Holland America Group) and the man largely behind the technology, John Padgett, now president of Princess, Donald talked about how Medallion would change the industry.

Medallion has since been rolled out on every ship in the Princess fleet, and its footprint just keeps increasing. It's taking the friction out of cruising, making embarkation and disembarkation easier, giving passengers faster internet, easing pain-points and even allowing cruisers to use their Medallion disk to make purchases in ports.

While Medallion might be the splashiest innovation, Donald also points to Fathom as an example of outside-the-box thinking. Launched in 2015, and now defunct, Fathom was a one-ship cruise line devoted to the concept of voluntourism and exploration . Donald appointed Tara Russell, who has deep roots in social enterprise and nonprofit organizations, as its president. The line was devoted to travel in two places: the Dominican Republic and Cuba, previously off-limits to American travelers because of the United States' embargo against the country.

"We attempted and successfully launched but weren't able to sustain a completely different concept and brands with Fathom," Donald said. "What that did, as an example of diversity of thinking: It gave the corporation a different image, which was positive at the time, but also it was the catalyst for entry into Cuba. Because we had Fathom, we were able to accelerate access to Cuba when things began to open up.

"It's why we were the first company in Cuba. If we hadn't done the Fathom thing, that probably wouldn't have happened."

While talk of innovation might get Donald excited, when pressed to talk about the achievement of which he is most proud, he humbly pointed to making his employees happy.

"What would make me happy and make me feel like I accomplished something is if our employees said, 'This is a company I'm proud to work for; this is a company whose future I believe in. It is a company that's given me the opportunity to achieve my aspirations,' " he said.

Donald said he believes this kind of achievement -- happy, fulfilled employees -- ultimately is what leads to company success, from creating joyful vacation experiences to exceeding guest expectations and delivering for shareholders.

It seems like his approach has worked.

Carnival Corp. was named a Glassdoor Employees' Choice Award winner as one of the Best Places to Work in 2021. The awards are given annually based on employee feedback, shared anonymously, on Glassdoor.

"Arnold makes the work fun, and he sets the bar high, but he sets the bar high for himself, and then he helps you achieve it," said Roger Frizzell, Carnival Corp.'s senior vice president and chief communications officer. "He thinks outside the box. He's got the biggest engine of any individual I've ever seen. He just goes and goes and goes, but all the time, he's having a good time with the people around him. He's been the best CEO I've ever worked for. And I worked for a number in my career."

Carnival Corp. is in Safe Hands Under Josh Weinstein

That Donald and his successor, Weinstein (far left), have a great relationship is clear: The two put together a video distributed to employees announcing the change. In it, Donald is effusive in his praise of Weinstein, expressing confidence in his leadership style and even joking about Donald's love for open-faced PB&J sandwiches.

"I am very excited to share that our boards of directors has enthusiastically accepted my recommendation that at that time, Josh Weinstein, our current chief operations officer, will assume my current role as president and CEO of Carnival Corporation & PLC," Donald tells employees.

Weinstein, 48, has spent the past two decades with Carnival, working as assistant general counsel, treasurer, president of Carnival U.K. and COO. Donald saw his talent early on and identified him as someone who could have a great impact on the business.

"I, along with several others in our organization, I purposefully intentionally did things to develop him," he said. "He was treasurer. I sent him over to the U.K., and he was shocked when I did it. When I first proposed that, people were like, 'Why? Why would you want to do that?' But then they got it, and look what's happened in terms of his development and evolution."

That the company would be in good hands as it approaches the next phase played into Donald's decision to step down August 1. Donald says there's no perfect time to do it, but he feels comfortable because the fundamentals are in place.

"Things are lined up in a positive way, and the team is ready," he said.

So, what does Weinstein bring to the role?

Donald calls him "very bright" and says people naturally like him, in part because he "remembers we're all human beings," adding that people value his openness and transparency.

Weinstein also was an integral part of the company's approach to the COVID-19 pandemic, proving he can pull people together even under the most intense of circumstances. While Donald and he have worked together closely, Donald says Weinstein will bring his own flavor to the role.

"At the same time, he's different than me, which is important and good," Donald said. "That's the diversity. He's going to come at things a little bit differently."

Future of the Company and Industry is Strong

With his replacement firmly in place, Donald believes the future is bright. While the pandemic, which shuttered the industry for more than a year, has been an unprecedented challenge, Donald thinks that some good has come out of it.

For starters, he believes a long-held industry myth -- that cruise ships are "floating petri dishes" -- could well be dispelled thanks to the way the industry took on its return to sailing. The cruise industry has been the most stringent of all among travel and hospitality when it comes to safety protocols, requiring testing, vaccinations, physical distancing and masks along the way.

"It's clear," Donald said. "We have all the data in the world that show that incidents of COVID on cruise ships ended up being far less than what you saw on land."

As cruising has returned, confidence that cruising is a worry-free form of travel is high; in a recent Cruise Critic survey, 96% of people who had cruised during the pandemic said they felt safe onboard, and 74% gave cruising a perfect "5 out of 5", saying they felt "very safe." This dovetails with another recent survey in which 61% of people said they felt safe on a cruise ship. This was more favorable than eating at a restaurant (57%), taking a commercial flight (44%) or attending an indoor wedding (29%).

As cruising continues to return, the positive story around health and safety onboard cruise ships could finally put to an end the "petri dish" talk.

Donald also points to the way the industry came together to address keeping guests, crew and people in ports safe and healthy as something he believes will last. Within Carnival Corp., meetings across brands happened regularly, as everyone aimed for the goal of a return. But this type of communication also took place across the industry.

"If it had been a two-month crisis or a three-month crisis, it would be done and over, but because it's gone on for a couple of years, that muscle memory is starting to take place where people are getting used to collaborating, getting used to communicating ..." Donald said. "And so that real-time collaboration, communication, I think, has been enhanced dramatically."

When it comes to what he'll miss the most, Donald, a self-described nerd, talks about tables and algorithms, but also about people: He'll miss the frequent interactions he has with his team and his connection to what he calls the "human spirit."

Still, with more time on his hands, Donald is excited about one thing: He actually might get a chance to spend more time on cruise ships, meeting with crew and passengers.

"I am looking forward to that," he said. "I can't just run around having fun all the time, but the bottom line is, I'll be able to spend a little bit more time onboard ships."

© 1995— 2024 , The Independent Traveler, Inc.

Carnival Corporation

Leadership Team

The current leadership team at Carnival Corporation has a wide range of experience in different industries. The team members have worked as a CFO, CEO, CTO, and president for various companies including Cunard Line, Global Velocity, Princess Cruises, and MXG Media. In addition to their corporate experiences, the team members have also been involved with educational institutions such as the Chaplin School of Hospitality and Tourism Management and Harvard Business School. Furthermore, several team members have experience as directors for companies like Hewlett-Packard Co and HP.

Team members

Christine Duffy

President Carnival Cruise Line...

David Bernstein

CFO & Chief Accounting Officer

Felix Eichhorn

President Aida Cruises

EVP, Strategic Operations

John Padgett

President, Princess Cruises & ...

Josh Weinstein

CEO, President & Chief Climate...

Michael Ungerer

COO Carnival Asia

Paul Ludlow

President, Carnival UK and P&O...

Scott Thompson

VP, Supply Chain

William Burke

Chief Maritime Officer

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News Release

Carnival corporation announces global port & destinations executive changes.

Giora Israel remains active, transitioning to new role advising leadership team

Renata Ribeiro , currently senior vice president strategic operations and a highly respected member of its senior leadership team, will additionally assume the responsibilities for the company's global port and destination development operations, effective June 1, 2022 .

Giora Israel , who specialized in global port and destination development for 25 years, will transition to a new role as senior advisor to the company. Israel, one of the cruising industry's most respected, influential and innovative leaders, will remain active in providing strategic policy and operational guidance to Ribeiro and the leadership team.

Throughout the years, Carnival Corporation has made significant investments in approximately 40 different port projects worldwide. The company's highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of its guests, the people in the places its ships visit and serve, and its shoreside and shipboard personnel.

Ribeiro takes over responsibility for managing worldwide port and destination strategic opportunities for Carnival Corporation and its nine world-leading brands, and will be leading a talented global team focused on building and maintaining strong partnerships with local ports, governments, businesses and communities to help cultivate destination and itinerary options popular with cruise guests.

A 14-year veteran of Carnival Corporation , for the last two years Ribeiro has been senior vice president overseeing operations strategy for the corporation, managing strategic business transformation and operational initiatives. During that time, Ribeiro played a pivotal leadership role in the operational restart of the company's cruise line brands after an extended pandemic-related pause.

She was instrumental in re-establishing access to key global ports, including helping Carnival Corporation and its brands navigate complex and dynamic travel restrictions and protocols around the world. Ribeiro also has been leading efforts to optimize the global bandwidth connectivity footprint for the corporation's fleet around the world.

Josh Weinstein , chief operations officer for Carnival Corporation . "With her proven leadership record across various commercial and operational roles, and her exceptional talent for seizing new opportunities, Renata will be invaluable in helping us extend our legacy of global port development that diversify our cruise offerings and enhance the overall vacation experience for our guests, while creating positive economic impacts in the local communities we visit and serve around the world."

Ribeiro will support a talented group of leaders in port development and operations including:

• Michel Nestour, VP, EuroMed Port Development , who leads our port development and operations in the EuroMed region and the Arabian Gulf

Industry Titan Takes New Role with Company As Ribeiro takes the helm of global port and destination development, her predecessor, Israel, will transition into his new role as a senior advisor for the company to provide strategic policy and operational insights to leadership, and support to Ribeiro as she takes on this new role.

"Giora is a true industry legend who has been at the forefront of shaping and innovating cruising for more than three decades, which has played a key role in cruising becoming one of the world's most popular vacation options," said Weinstein. "His impact is most broadly felt in his tremendous body of work during his remarkable 30-year career with Carnival Corporation , particularly in his leadership developing and expanding ports and destinations around the globe. While Giora is stepping away from day-to-day port and destination development, we are very fortunate to have access to his tremendous expertise and knowledge as he takes on his new senior advisor role with Carnival Corporation ."

Amber Cove and the HELIX cruise center in Barcelona , in addition to the new Dubai Harbour Cruise Terminal , the first dedicated twin-terminal cruise port in the region.

Ribeiro Brings Extensive Destination Innovation and Development Experience Prior to her role with Carnival Corporation , Ribeiro worked for 12 years at the Carnival Cruise Line brand, most recently as senior vice president for destination development for a broad portfolio of Caribbean destinations, overseeing innovation and product development in partnership with Carnival Corporation's global port and destination development group. She also served as senior vice president of guest commerce, managing the line's onboard revenue businesses after working for six years as vice president of fleet deployment and demand strategy. Ribeiro joined Carnival Cruise Line in 2008 as a senior director in guest experience innovation.

Previously, Ribeiro worked for one of Brazil's largest cosmetics company, Natura & Co. , as the director of commercial innovation and international expansion, leading the company's international expansion in Europe and the U.S. She began her career as a strategic management consultant, working for more than 10 years at The Boston Consulting Group and Strategy & Co. and specializing in strategy, business development and operations.

Ribeiro serves on the board of directors for the Ashtead Group plc, a British equipment rental company. She earned her Master of Business Administration degree from the Wake Forest University School of Business where she received the Luther Award for the best international student. She has a Bachelor of Science degree in business from Fundacao Getulio Vargas in Sao Paulo, Brazil .

About Carnival Corporation & plc  Carnival Corporation & plc is one of the world's largest leisure travel companies with a portfolio of nine of the world's leading cruise lines sailing to all seven continents. With operations in North America , Australia , Europe and Asia , its portfolio features Carnival Cruise Line , Princess Cruises , Holland America Line , Seabourn, P&O Cruises ( Australia ), Costa Cruises , AIDA Cruises , P&O Cruises ( UK ) and Cunard.

Additional information can be found on www.carnivalcorp.com , www.carnival.com , www.princess.com ,   www.hollandamerica.com , www.seabourn.com , www.pocruises.com.au , www.costacruise.com , www.aida.de , www.pocruises.com  and www.cunard.com .

SOURCE Carnival Corporation & plc

Roger Frizzell, Carnival Corporation, [email protected], (305) 406-7862; or Mike Flanagan, LDWW, [email protected], (727) 452-4538

AIDA Cruises is the market leader in the German-speaking cruise market. Home of the smile, AIDA Cruises is the epitome of a premium-quality, relaxing cruise and operates one of the world’s most state-of-the-art fleets. Visit: www.aida.de

Carnival Cruise Line, also known as America’s Cruise Line, is a leader in contemporary cruising and operates a fleet of ships designed to provide fun and memorable vacation experiences at a great value. Visit: www.carnival.com

Costa Cruises delivers Italy’s finest at sea, bringing modern Italian lifestyle to its ships to provide guests with a true European experience that embodies a unique passion for life through warm hospitality, entertainment and gastronomy. Visit: www.costacruise.com

Cunard is the epitome of British refinement for travelers who relish the line’s impeccable White Star Service, gourmet dining, world-class entertainment, and the legacy of historic voyages and transatlantic travel. Visit: www.cunard.com

Holland America Line's premium fleet of spacious, elegant mid-sized ships feature sophisticated five-star dining, extensive entertainment and activities, innovative culinary enrichment programs and compelling worldwide itineraries. Visit: www.hollandamerica.com

P&O Cruises (UK) is Britain’s favorite cruise line with a fleet of ships combining genuine service and a sense of occasion and attention to detail, ensuring passengers have the holiday of a lifetime, every time. Visit: www.pocruises.co.uk

P&O Cruises (Australia) provides a quintessential holiday experience for Australians and New Zealanders, taking them to some of the world's most idyllic and hard-to-reach places across Asia and the South Pacific. Visit: www.pocruises.co.au

Princess is the world’s leading international cruise line and tour company operating a fleet of modern cruise ships, renowned for the innovative design and wide array of choices in dining, entertainment and amenities. Visit: www.princess.com

Seabourn provides ultraluxury cruising vacations in a unique, small-ship style that focuses on genuine, intuitive service, all-suite accommodations, superb cuisine and unique experiences in destinations worldwide. Visit: www.seabourn.com

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Arnold W. Donald (born 17 December 1954) is an American businessman, and the chief executive officer (CEO) of Carnival Corporation & plc since July 2013, replacing Micky Arison.

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Email address for executive team?

By mdepsmom , April 3 in Carnival Cruise Lines

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I'm having a payment-related issue that I can't seem to get resolved after dealing with six people (three phone reps who each consulted with their manager/lead), and 3+ hours spent on the phone.  Royal Caribbean has a system where if you email their CEO, a member of their executive team responds promptly and handles the issue.  Does anyone have such an email address for anyone at Carnival?  I need someone higher up than guest services level.

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Here's a link to Elliott Advocacy's contacts list - start with the primary contact and secondary contact and give each a business week to respond before contacting the next.

missholly24

[email protected] has fixed anything I've ever needing fixed. I'm not sure an "executive" would help. He/she would just forward to someone trained to do that. 

Long way between a supervisor and exec, but that is just me.  I think you would have MUCH better luck with the link mentioned above or the guestcare email.  Good luck.

Finally! A thread where nobody suggested posting on John Heald's facebook page. 😂

Good luck. Hope your issue gets resolved.

14 minutes ago, crooooze said: Finally! A thread where nobody suggested posting on John Heald's facebook page. 😂 Good luck. Hope your issue gets resolved.

I would be willing to wager he solves way more than you might think....  Never quite understood the love hate thing CC has with John.

3 minutes ago, jimbo5544 said: I would be willing to wager he solves way more than you might think....  Never quite understood the love hate thing CC has with John.

I just don't understand why Carnival's Customer Service can't appropriately address all customer issues, rather than allowing them to escalate to a "single person" in a public forum.

39 minutes ago, crooooze said:   I just don't understand why Carnival's Customer Service can't appropriately address all customer issues, rather than allowing them to escalate to a "single person" in a public forum.  

Fairly easy, it is his job.  He is the brand spoke person.  Is it unique in the industry. If it helps, I can assure you that their customer service does do exactly what you say.  You only hear about is posted on his site.

Thanks for the suggestions, all.  I emailed my issue to a couple of the email addresses that came up on the Elliott Advocacy page linked above, and haven't gotten a response yet (one of them bounced back as undeliverable so hoping the other one made it through).  I'm not on FB so posting on their page isn't an option for me.  I will give it a few more days and then try the guest services email, although my preference is someone higher up b/c I've had no luck with the guest services staff in multiple phone calls so far.

22 hours ago, crooooze said:   I just don't understand why Carnival's Customer Service can't appropriately address all customer issues, rather than allowing them to escalate to a "single person" in a public forum.  

Sometimes a process needs a reset and a shift to a higher register to proceed. It has nothing to do with JH himself and the fact that things brought to his attention get a manual review rather than just being fed back through the same cycle that OP has already proven doesn't work.

4 hours ago, mdepsmom said: Thanks for the suggestions, all.  I emailed my issue to a couple of the email addresses that came up on the Elliott Advocacy page linked above, and haven't gotten a response yet (one of them bounced back as undeliverable so hoping the other one made it through).  I'm not on FB so posting on their page isn't an option for me.  I will give it a few more days and then try the guest services email, although my preference is someone higher up b/c I've had no luck with the guest services staff in multiple phone calls so far.

Facebook accounts are free, you can create one in seconds if need be to reach out to JH. Hopefully your other methods are successful and it isn't necessary though.

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Work Style Select Hybrid Onsite Remote

Personal Vacation Planner (REMOTE)

Job description.

Carnival Cruise Line is setting sail for Texas! 

We're thrilled to invite you to our in-person Job Fair in Houston and Dallas. If you're a Texas resident and eager to Embark on an exciting journey with Carnival Cruise Line, we want you to be part of our team as a remote Personal Vacation Planner (PVP).

Come meet our hiring managers, learn more about this incredible opportunity, and set sail for success with Carnival Cruise Line!

Job Fair Details:

Houston, Texas Date:               Tuesday, April 02, 2024 Time:               01:00 PM – 07:00 PM Location:         The Westin Galleria Houston, 5060 W Alabama Street, Houston, TX 77056-5801

Dallas, Texas Date:               Thursday, April 04, 2024 Time:               01:00 PM – 07:00 PM Location:         Doubletree by Hilton Dallas Market Center, Grand Ballroom, 2015 Market Center Blvd., Dallas, Texas 75207

Are you ready to unleash your Sales potential?

This isn't just any opportunity – it's a chance to showcase your skills, achieve incredible growth, and embark on a new chapter of your career.  We're looking for enthusiastic, customer-centric sales professionals like you to join our upcoming training classes, starting on Monday, May 06, 2024 and Monday, June 03, 2024. .

As a remote PVP, you'll be the face of Carnival Cruise Line, making outbound calls to potential customers, building strong relationships, and converting leads into unforgettable cruise experiences. You'll have the freedom to work independently, meet monthly targets, and create memorable moments for our guests.  Don't miss your chance to be part of something extraordinary! Whether you're a seasoned sales expert or just starting out, our team is ready to welcome you aboard.

ESSENTIAL FUNCTIONS:

• Excellent attendance and punctuality are an essential function of the job.
• Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain customer contact database of new and existing accounts to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation. 

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES: .

• Currently considering residents from ONLY Texas, North Carolina, Georgia and Florida.
• Minimum High School Diploma  or  GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.
• Superior prospecting, presentation and closing skills.
• Comfort working in an environment requiring achievement of monthly sales targets and goals.
• Effective time management, organization, and multi-tasking skills.
• Ability to maintain strong working knowledge of cruise products.
• Good problem-solving skills.
• Ability to work independently and maintain individual lead database.
• Excellent interpersonal skills.
• Monday through Friday 09:00 AM - 06:00 PM (EST).
• Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). 
• Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. 
• The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is *$11/hour plus participation in the sales incentive program.  From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

                           *Or your State or City minimum hourly wage if higher

• Cost-effective medical, dental and vision plans
• Employee Assistance Program and other mental health resources
• Additional programs include company paid term life insurance and disability coverage
• 401(k) plan that includes a company match
• Employee Stock Purchase plan
• Holidays – All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee’s discretion.
• Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
• Sick Time – All full-time employees receive 80 hours of sick time each year. 
• Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
• Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

In addition to other duties/functions,this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speakup when they see misconduct orhave concerns.

CarnivalCruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin,religion, sexual orientation, age,marital status, mental, physical orsensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

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