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Terrified passengers on a Carnival cruise were left vomiting after a torrential storm pounded the ship in South Carolina — flooding the vessel and ripping doors off their hinges.

The Carnival Sunshine was returning to Charleston following a week-long trip in the Bahamas when it got caught in wild weather and rough seas over the Memorial Day weekend.

Videos shared online by vacationers show flooded hallways littered with glass and other debris, doors ripped off their hinges and downed pipes laying soaked on the floor.

The ship’s crew members were forced to evacuate their flooded quarters, according to a video shared on Twitter that shows the area in disarray.

Throughout the storm, several passengers also complained they were starting to feel sick due to the boat’s rough movements.

One traveler described being able to “smell people being sick walking down the halls,” the Daily Mail Reported .

Cruise-goer RJ Whited, who was celebrating his engagement to fiancé Tracy on the Carnival Sunshine, told WCIV that the ship was shaking “so violently.”

Passengers also complained that they didn’t hear from the ship’s captain or any crew members for hours during the chaos.

“They left us blind,” passenger Daniel Taylor told the outlet. “Not reassuring us about what was going on, where we were headed to, what the plan was. They could have updated us and let us know something.”

Another passenger, Christa Seifert-Alicea, said they didn’t receive word from the captain or crew for more than 12 hours.

“What we endured is indescribable, not only to feel it yourself but to hear and see it set in on every single person around you from adult, child and the elderly is something I will never forget,” Seifer-Alicea said.

Water damage and broken glass were left in the hallways and rooms following the storm.

A Carnival spokesperson said only a “small number” of passengers and crew members required “minor assistance.”

“Carnival Sunshine’s return to Charleston was impacted by the weather and rough seas on Saturday. Guests on board the ship were safe. Our medical staff helped a small number of guests and crew members who needed minor assistance,” the cruise liner said in a statement to WCIV.

“The weather’s prolonged impact on the Charleston area delayed the ship’s arrival on Sunday and as a result, the next voyage’s embarkation was also delayed. We appreciate the patience and understanding of all our guests.”

The spokesperson added that the Carnival Sunshine is now sailing on a five-day Bahamas cruise and will return to Charleston on Thursday.

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Carnival passengers recount ‘nightmare’ cruise as storm floods ship

Videos showed the Carnival Sunshine cabins and hallways flooding and ceilings leaking

Matthew Branham and his fiancée, Madison Davis, were lying by a Carnival Sunshine pool on Friday aboard a cruise returning to Charleston, S.C., from the Bahamas when an announcement came over the loudspeaker. The captain was expecting rougher weather that evening, but there was nothing to worry about. So Branham and Davis didn’t worry.

As the day went on, “We noticed it started getting cooler in the afternoon — much, much cooler,” said Branham, 25, of Castlewood, Va. “And then it was like a switch was flipped, and it literally turned into a nightmare.”

En route back to Charleston Friday night into Saturday, the Carnival Sunshine navigated into a strong storm system that battered the southeast over the holiday weekend. Videos emerged on social media showing cabins and hallways flooding, shop floors littered with destroyed merchandise and leaking ceilings . Passenger Brad Morrell snapped a photo of an automated instrument map reporting a 69 knot, or 79 mph, wind.

#CarnivalSunshine : Due to return to Charleston, South Carolina this Saturday, May 27, 2023, has been delayed due to severe weather. The ship is currently off the South Carolina coast and holding position, unable to return to the port because of high winds & rough seas. #cruise 🙏🏼 pic.twitter.com/2B6HlAn2yD — ∼Marietta (@MariettaDaviz) May 28, 2023

Carnival said in a statement that the weather was unexpectedly strong, causing conditions that were rougher than forecast, but that its fleet operations center team, which relies on outside meteorology resources for itinerary planning, “coordinated to keep the ship in its safest location.”

“Attempting to sail out of the large front could have been dangerous,” the statement continued. “The ship proceeded to the port as soon as the weather began to clear.”

Strong Southeast storm slams Carolinas

Carnival said the captain made “several announcements about the weather and the delay it caused in returning to Charleston, asking guests to use extra precaution while walking around the ship.” Additionally, “some of the worst weather occurred in the overnight hours when announcements are not typically made, but guests and crew were safe.”

The ship’s medical staff did help a “small number” of guests and crew members who needed minor assistance following the storm. Despite the significant damage and a delay in schedule, Carnival Sunshine embarked on its next five-day Bahama sailing on Saturday.

From their sea-view room, Branham and Davis watched as waves surged over their window and braced themselves as the 892-foot-long ship lurched in the storm.

“Waves were hitting the boat so hard that it was like an earthquake experience, jarring you like a really rough roller coaster — even in the middle floor,” Branham said.

They were told to stay in their cabins. Meanwhile, Branham said, TVs were falling off walls, and glassware was sliding off shelves and shattering on the floor. “You could not stand up in your room,” he said. “You could be thrown from the bed.”

They packed up their belongings when their floor started to flood and took shelter in a main lobby area.

“All of the employees were sprinting downstairs with life vests,” Branham said. “There were little kids besides us screaming and crying and throwing fits.”

Throughout the storm, Branham wondered why there weren’t more announcements from Carnival staff. Besides the warning of rougher seas earlier Friday and one Saturday morning after they’d weathered the storm, Branham said they weren’t given any official updates on their situation. When he asked workers what was going on, they told him not to worry.

⁦⁦ @CarnivalCruise ⁩ #carnivalsunshine still 75mph winds at 9:25am. Sitting and spinning in the Atlantic. pic.twitter.com/NITCO2l9Ss — FlyersCaptain™®© (@flyerscaptain) May 29, 2023

“But you see rooms flooded, and you can pick up a handful of sand and you’re kind of like, ‘What in the world? Why is nobody telling us anything?’” Branham said.

Jim Walker, a maritime lawyer and cruise industry legal expert, says his firm has been contacted by some Carnival Sunshine passengers who were injured during the storm, including a man who says he was struck by a door and broke his foot. Others have asked him about the potential for a class-action lawsuit.

While Walker said passengers should make their complaints known to Carnival, he doesn’t believe filing a lawsuit would be an efficient next step. Instead, impacted passengers can ask Carnival for a refund or a credit for another cruise, although there’s no guarantee the cruise line will grant such requests.

Pete Peterson, owner of Storybook Cruises , which is affiliated with Cruise Planners, said cruise ships keep a close eye on weather developments and will adjust their itinerary depending on the severity of the storm.

“Cruise lines monitor the weather all the time. They’re not going to put their passengers in harm’s way,” said Peterson, who has been a cruise adviser for more than 20 years and has sailed on nearly 60 cruises. “Obviously, some cruise lines are better at doing this than others.”

In 2016, Royal Caribbean’s Anthem of the Seas returned to port after cruising into a “bomb cyclone,” which damaged the ship amid winds gusting to 100 mph. The ship sailed into the remnants of Hurricane Hermine seven months later, causing additional problems.

To ensure the safety and comfort of its passengers, a cruise ship can alter its course and circumvent the rough weather system. In stormy conditions, the crew can deploy the stabilizers, which will prevent the ship from rolling and bucking.

“You don’t experience the up and down,” Peterson said. “It’s not as rough a ride.”

Both approaches can add to a cruise line’s expenditures, Peterson said. Stabilizers slow the vessel, thereby consuming more fuel. Sailing around the storm can take longer than the original route and disrupt the company’s cruise schedule, leading to delays or cancellations. The cruise line may have to reimburse passengers or provide them with future credits because of the inconvenience.

“When they do something like that, it’s going to cost them money,” Peterson said.

Craig Setzer , a meteorologist and hurricane preparedness specialist, said that even with the hurricane-like conditions and flooding, “I would never be in doubt of the vessel’s integrity,” he said. “Cruise ships are structurally very, very sound and can survive a lot. They’re really rugged.”

Matthew Cappucci contributed to this report.

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Terrifying video shows a storm flooding decks and hallways of a Carnival Sunshine cruise ship leaving passengers seasick

Terrifying videos show a coastal storm flooded the Carnival Sunshine cruise ship over the weekend.
Passengers told WCIV about "horrific" conditions and not hearing updates from crew for over 12 hours.
Carnival Cruise Line said the storm delayed the ship's arrival to Charleston.

It's a cruise ship passenger's worst nightmare: Rough coastal storms hit the Carnival Sunshine cruise ship over the weekend, flooding some decks of the vessel and delaying its return to port.

According to Fox Weather , a powerful storm off the southeastern coast of the US hit the Sunshine as it returned from a Memorial Day weekend trip to the Bahamas. The large waves, heavy rain, and strong winds rocked the ship, leaving some passengers sick and terrified.

WATCH: Cruise Passengers Share Terrifying Videos from 'Nightmare' Storm at Sea

The Carnival Sunshine cruise ship made it back to port safely on Saturday after being stuck in a storm between the Bahamas and Charleston, S.C. for 15 hours

The Carnival Sunshine cruise ship made it back to port nine hours later than planned after sailing through a terrifying storm on Friday night.

The ship was on its way to Charleston, S.C. from the Bahamas when it got caught in severe weather, including nearly 80 mph winds. Passengers on board shared details and footage of the chaos and destruction caused by the storm on social media. Thankfully, Carnival told PEOPLE in a statement provided below that "no one was seriously injured."

Crew Center, a cruise ship information site, posted a video on Twitter showing a flooded hallway, torn-off doors and other debris and destruction on board.

"The aftermath aboard Carnival Sunshine after a severe storm," the post read. "The crew from Deck 0-4 evacuated to the theater, and anywhere they could rest… the crew bar destroyed."

brad morrell/storyful

Passenger Daniel Taylor told Newsweek that the captain made an announcement around 4:45 p.m. saying that they would be experiencing a delay due to "adverse weather conditions," expressing that they "would do everything they could to minimize discomfort.

By dinner time, public decks had been closed off, and plates and cups were flying off the buffet areas, he recalled.

By the early hours of Saturday morning, he said, "We were no longer able to see where we were going, how fast we were going, what the wind speed was, or anything. We were blind to what was going on." Swells were hitting the ship "over and over," said Taylor, who also recalled seeing crew members wearing life vests.

At that point, the internet was also out, so those on board couldn't get any additional information or reach loved ones.

Matthew Branham, who was also on board, told The Washington Post , that "waves were hitting the boat so hard that it was like an earthquake experience, jarring you like a really rough roller coaster — even in the middle floor."

TVs were falling off walls and glasses shattering. “You could not stand up in your room,” he said. “You could be thrown from the bed."

Another passenger, RJ Whited, wrote in a since-deleted Facebook post cited by Newsweek , "Our cruise ship last night was literally sideways and slung everything in our room breaking, people in the hallways throwing up and sleeping on the stairs."

Added Whited, "We also found out that they knew about the storm and instead of us staying back to ride it out a few hours they hit it head-on so we could make it back for the other cruise to be on time."

Finally, the ship made it back to Charleston around 7:30 a.m., though it couldn't immediately dock due to continuing rough weather.

At 5:30 p.m. on Saturday, the ship was able to dock.

Summing up the "nightmare" experience, passenger Christa Seifert-Alicea told NBC News 4 : "What we endured is indescribable, not only to feel it yourself but to hear and see it set in on every single person around you from adult, child and the elderly is something I will never forget."

In a statement to PEOPLE on Wednesday, Carnival said: "Carnival Sunshine's return to Charleston was impacted by the weather and rough seas on Saturday. The weather's prolonged impact on the Charleston area delayed the ship's arrival and as a result, the next voyage's embarkation was also delayed. We appreciate the patience and understanding of all our guests." The statement claims that "the ship's crew followed our protocols for rough weather" noting, "thankfully, no one was seriously injured."

"The weather was unexpectedly strong, causing conditions that were rougher than forecasted," the statement continues. "Given the circumstances as they were, the ship's officers and our Fleet Operations Center team using real time meteorology data coordinated to keep the ship in its safest location. Attempting to sail out of the large front could have been dangerous. The ship proceeded to the port as soon as the weather began to clear." The cruise line's statement also said that the captain "made several announcements about the weather and the delay" but noted "some of the worst weather occurred in the overnight hours when announcements are not typically made."

The Carnival Sunshine is already on its next voyage, the cruise line confirmed.

Watch CBS News

Carnival cruise ship battered by waves in storm off Charleston

By Aliza Chasan

Updated on: May 29, 2023 / 4:16 PM EDT / CBS News

A storm off the coast of Charleston, South Carolina, battered a Carnival cruise ship for hours late Friday night before it docked, leaving passengers terrified.

Passengers aboard the Carnival Sunshine described shattered glass, water pouring into rooms and hallways, the ship pitching about and a lack of communication from cruise staff. Some passengers and crew members needed "minor assistance" from medical staff, a Carnival cruise spokesman told CBS News. "Guests on board the ship were safe," the spokesman added.

Carnival Sunshine, which was headed from the Bahamas to South Carolina, arrived in Charleston behind schedule, according to the spokesman. Some crew cabins needed to be temporarily taken out of service because of water damage. The ship's next voyage, on which it has since embarked, was also delayed.

The National Hurricane Center on Friday warned of a non-tropical area of low pressure off Florida that was set to move northward and inland over the Carolinas during the weekend. Forecasters said there would be gusty winds, dangerous surf and rip current conditions along portions of the U.S.'s southeastern coast through Sunday.

The Carnival Sunshine cruise ship seen during stormy weather and rough seas on a trip from the Bahamas to Charleston.

Passenger Sharon Tutrone, a professor at Coastal Carolina University, tweeted Friday that the ship was rocking. She said that the only time passengers heard from the captain was in the afternoon, when he told them he had an experienced crew and would do everything he could to minimize discomfort as the ship encountered the storm.

"They said it will get worse as we get closer to the storm," she tweeted. "@CarnivalCruise is doing an EXCELLENT job!"

She tweeted again on Saturday afternoon, describing " 14 hours of high winds, rain and massive waves ."

"We were surrounded by lightning and the ship took a huge hit by a wave and sounded like it split in two," Tutrone tweeted.

Several passengers, including Brenda Goodwin Sherbert, posted on social media about broken glass on the ship . They also wrote about water coming in through balcony doors.

"We had a 40 foot wave hit our side of the ship,.. we almost fell out the bed.. things were crashing all around us and the carpet on my side of the bed was soaked bc water came in thru our balcony door," Goodwin Sherbert wrote.

Passenger Reid Overcash, who was on the cruise with his wife, said televisions on the ship displayed a message during the storm: "Public address announcement please standby."

He said it was when winds had reached between 70-90 mph and the ship was tilting left that he truly feared for his life.

"Myself being in emergency services and retired, I knew nobody was going to come and rescue us with winds over 40 knots," Overcash said.

The trip marked Overcash's seventh cruise. He said he's not going to let the frightening experience stop him from going on more cruises in the future.

"It's just one of them unlucky experiences that occurs once in a while," he said.

South Carolina
Cruise Ship

Aliza Chasan is a digital producer at 60 Minutes and CBSNews.com. She has previously written for outlets including PIX11 News, The New York Daily News, Inside Edition and DNAinfo. Aliza covers trending news, often focusing on crime and politics.

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Cruise turns into nightmare as powerful storm floods ship and leaves passengers vomiting

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Vacation dreams turned to nightmares for some Carnival Cruise Line passengers when torrential rains flooded the ship over the weekend.

Carnival Sunshine was returning to Charleston on Saturday after a six-day Bahamas cruise when the ship was set upon by a storm . Torrential rains flooded the hallways of the ship and rough sea conditions made some passengers nauseous.

"You could smell people being sick walking down the halls," one passenger told The Daily Mail .

A Carnival representative said all of the passengers were safe during the incident.

"Carnival Sunshine's return to Charleston was impacted by the weather and rough seas on Saturday. Guests on board the ship were safe. Our medical staff helped a small number of guests and crew members who needed minor assistance," the company told WCIV . "The weather's prolonged impact on the Charleston area delayed the ship's arrival on Sunday, and as a result, the next voyage's embarkation was also delayed. We appreciate the patience and understanding of all our guests."

Some guests who experienced the voyage seemed more frustrated than patient.

"We didn't wait it out. We sailed right into [the storm] and spent 11 hours pitching, diving, and rolling," Sharon Tutrone, a professor at Coastal Carolina University and a passenger on board the Carnival Sunshine said on Twitter. "We were surrounded by lightning and the ship took a huge hit by a wave and sounded like it split in two."

In a follow-up tweet, she tagged Carnival and suggested that "maybe you should have a pilot onboard so we didn't have to sit and drift for 6 hours waiting."

Photos from the ship showed water rushing down hallways and stairwells, and on-board shops that look as though they've been ransacked due to the force of the storm.

Another traveler, Daniel Taylor, told The Daily Mail he went to see a show at an onboard venue shortly after the captain announced the ship would be traveling through inclement weather.

He recalled hearing the sound of the ship smashing against huge swells audible over the music.

"Stage lights mounted on the ceiling began to shake, the disco ball started swinging and the LED wall on the stage," which he estimated to be approximately 20ft wide and 3oft tall, "began rolling side by side on its own."

By 8pm on Friday evening the ship's crew began evacuating public decks. During the overnight hours between Friday and Saturday, the passengers lost internet connection, removing their ability to watch the weather on their own.

At 7:30am the next day, the cruise director reportedly confirmed to the passengers that the ship was at the harbour but needed to wait to dock.

The ship was finally docked again at 5:30pm on Saturday night, approximately nine hours past schedule.

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Travel | videos show flooded decks as severe weather strikes carnival cruise ship.

Passengers disembark from the Carnival Sunshine cruise ship in Charleston, S.C. in this 2020 file photo. (Mic Smith, AP)

“Carnival Sunshine’s return to Charleston was impacted by the weather and rough seas on Saturday,” the cruise line said in an emailed statement Monday. “The weather’s prolonged impact on the Charleston area delayed the ship’s arrival and as a result, the next voyage’s embarkation was also delayed. We appreciate the patience and understanding of all our guests. Carnival Sunshine is now sailing on its next cruise.”

The high seas were associated with a non-tropical low mixed with a storm front that had been sitting on Florida all week that the National Hurricane Center had been keeping tabs on, noting a small chance it could form into a tropical or subtropical depression.

As the system moved up toward the Carolina coast, gale and high seas warnings were issued from Florida up to Virginia, and Carnival Sunshine endured some of those effects as it waited to get into port. Weather reports showed winds in the area of up to 75 mph.

The aftermath aboard Carnival Sunshine after a severe storm. The crew from Deck 0-4 evacuated to the theater, and anywhere they could rest… the crew bar destroyed. pic.twitter.com/MqsDJYvrSG — Crew Center (@CrewCenter) May 28, 2023

Videos on social media showed some of the damage. One post from the Twitter account @CrewCenter, associated with website Crew-Center.com, which is run by former ship crew, showed “the aftermath aboard Carnival Sunshine after a severe storm. The crew from Deck 0-4 evacuated to the theater, and anywhere they could rest… the crew bar destroyed.”

The website report stated there were no injuries, but passenger space on Deck 2 also experienced flooded hallways and staterooms.

@CarnivalCruise #carnivalsunshine . This was on Deck 12 at 11:38pm. We were in the piano bar right before when 30+ bottles of liquor jumped off of the bar and broke. We were told to leave the piano bar as there was liquor running across the floor. pic.twitter.com/2t1OLwY4go — FlyersCaptain™®© (@flyerscaptain) May 29, 2023

Passengers in public spaces reported bottles flying off shelves as the waves of more than 12 feet rocked the ship.

A Twitter post from @FlyersCaptain said “We were in the piano bar right before when 30+ bottles of liquor jumped off of the bar and broke. We were told to leave the piano bar as there was liquor running across the floor.”

After a major makeover, the cruise line renamed what was the Carnival Destiny to Carnival Sunshine in 2013. It has a passenger capacity of 3,002 based on double occupancy.

The ship sails year-round on a variety of itineraries from Charleston.

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New video shows cruise ship rocked by rough seas

The onboard footage shows the moments the Carnival Sunshine sailed into rough waters during a storm on the last night of its voyage on Saturday.

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Video shows flooding onboard Carnival cruise ship after severe storm

Carnival cruise quickly turns into nightmare as ship rocked by raging storm

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Video Captures Terror as Cruise Ship Floods in Violent Storm

One shaken passenger asks, “What were they thinking?”

By David Williams, CNN

(CNN) – Cruise ship Carnival Sunshine was rocked by a storm over the weekend, frightening passengers and delaying the ship’s return to port in Charleston, South Carolina, and the departure of its next voyage.

First-time cruise passenger William B. Blackburn was on deck 6 of Carnival Sunshine during rough weather that started late Friday.

“It was terrifying,” Blackburn told CNN.

Blackburn was on the cruise with his wife and other family members.

“We stayed in our cabin, and prayed we’d be OK,” Blackburn said, and they took note of where the life jackets were stored.

“[We] discussed the fact that it would be very unlikely to survive in the water even with life jackets and doubted that lifeboats could even be launched in those conditions,” he said.

\u201cFootage from the Carnival sunshine cruise \ud83d\ude33\ud83c\udf0a Video credit: \ud83d\udcf9 TT: k8lyns_m\u201d — Wow Terrifying (@Wow Terrifying) 1685403445

Fellow passenger Bill Hassler told CNN he was “surprised I’m still alive” after enduring the storm and said other passengers were “white as ghosts” when they finally disembarked late Saturday.

He shared video footage showing water sluicing through hallways, huge waves outside, and bottles and other items strewn across retail areas.

Hassler criticized the cruise line for allowing the ship to be sailed into such extreme weather.

“Why would you sail into this storm with 80-miles-per-hour-plus winds, I mean who does that? What were they thinking?

“They should’ve stayed down in port in the Bahamas, waited a day for the storm to subside a little bit and then go. Or when they got into the storm why didn’t they go further out into the ocean to get to the other side of it.”

Hassler said at one point, a wave broke the window of his cabin, allowing water to enter.

“When I got home Sunday night, I had to crack open a beer and think about it, and I started shaking because it just set in. I couldn’t even believe I’m still here.”

Carnival Cruise Line addressed the weather disruption in a statement:

“Carnival Sunshine’s return to Charleston was impacted by the weather and rough seas on Saturday,” Carnival said. “The weather’s prolonged impact on the Charleston area delayed the ship’s arrival on Sunday and as a result, the next voyage’s embarkation was also delayed.”

The cruise line said the ship is now sailing on its next voyage.

Blackburn shot his video of the storm around 11 p.m. Friday and said conditions got worse after that. He considered shooting more video but was afraid to open the door again.

“It felt like the ship ran into a wall, all of our stuff went flying off the counters, baggage fell over and slid around,” he said.

“The wind was howling, all I could see outside was a solid wall of water spray and rain mixed. The balcony divider door for the cabin next to us had broken its latches and was slamming back and forth something awful. The ceiling and walls were creaking, and the ship was making horrible noises, and sometimes violently vibrating like the engines were struggling against the surging waves.”

Video posted online from Twitter handle @crewcenter shows water and objects flowing down interior hallways.

Carnival Sunshine has capacity for 3,002 guests and 1,040 onboard crew. The ship has 14 levels.

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Nightly news, passengers speak out after storm causes chaos on cruise ship in florida.

Passengers are sharing videos and speaking out after a cruise ship was hit by a storm while departing from a port in Florida. High winds caused by the storm sent items on the deck flying. The company said a sudden gust of winds hit the ship during its departure but no one was seriously injured. NBC News’ Guad Venegas reports. June 25, 2023

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A Carnival Cruise Line ship faced flooding on its way back to Miami over the weekend.

Carnival Sunrise was returning from a five-day Caribbean cruise at the time. Passenger Rachel Cox woke up to pounding on her cabin door around 2 a.m. on Saturday.

As she and her family got out of bed, they stepped into what she estimated was 2 to 4 inches of water. “We opened the door and people are yelling and screaming ‘Hey, we're taking on water. We're flooding,’ ” she told USA TODAY.

Cox, 38, was staying in an inside cabin on Deck 10 with her partner and son, and her mother and daughter stayed in the adjacent room.

After a man wearing what looked like a security uniform told them to go to their muster station, they gathered their belongings and scrambled down the stairs – in part because water was pooling around the elevator bank.

“We're literally running down the stairwells, and as we are, (on) every single floor water's just coming out of the ceilings, it’s coming up through the floor, we see water on the sides of the walls,” said the Arkansas-based nonprofit executive director.

The captain came to speak with Cox and other guests holed up in the ship’s Liquid Lounge. He informed them that the vessel had taken on water and that bad weather had changed their route, though Cox said the captain did not get specific. Cox and her family did not hear any other official updates from the line, but the crew distributed bottled water and a small number of blankets to passengers.

They stayed there until they got off the ship shortly after 8 a.m. Saturday (though Cox and her partner did go back upstairs briefly to retrieve their life jackets).

Story continues below.

“Carnival Sunrise encountered heavy rain while the ship was returning to Miami overnight Friday into Saturday,” Carnival spokesperson Matt Lupoli said in an emailed statement. “Some staterooms were taken out of service for Saturday's departure as our team completed clean up and replaced carpet. Those guests who were not able to sail were provided full refunds, a future cruise credit and received overnight accommodations if they needed them.”

Cox said the cruise line did not initially offer her a refund or other compensation, despite her belongings getting wet, including large suitcases the crew had stored ahead of disembarkation. She contacted Carnival when she got home and said she didn’t hear back until Wednesday morning, when a guest services representative asked to set up a call.

A couple of hours later, the cruise line also sent her a note signed by Carnival Cruise Line President Christine Duffy, offering a 25% future cruise credit and inviting guests to submit documentation for review of damage to personal belongings.

“On behalf of the entire Carnival family, I am writing to express our sincerest apologies for the inconvenience you experienced as a result of the water intrusion incident that occurred the final night of the voyage,” Duffy said in the email, which Cox shared with USA TODAY. “We understand that being moved from your stateroom during those late hours must have been frustrating, and we deeply regret the disruption to your plans and comfort.”

Lupoli said in a separate statement that passengers "affected by the flooding incident on Carnival Sunrise were directed to the main lounge, not their muster stations, where our team worked to make them as comfortable as possible."

"The captain apologized for what occurred on board, a burst pipe due to a large amount of rainwater, and our Guest Care team has followed up as well, sending a letter and issuing a credit for those inconvenienced," he said. "We appreciate their understanding and support."

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Cox, who has been on over a dozen Carnival cruises, said the experience soured her on taking another – at least for now. “I had several pleasant experiences before this one, but at this moment in time, I can't imagine ever getting on another ship because I just felt so helpless.”

The news comes after Royal Caribbean International’s Serenade of the Seas, which is now operating the nine-month Ultimate World Cruise, also experienced flooding after rough weather off the coast of South America in January.

Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. You can reach him at [email protected].

'It was scary': Air Force evacuates 12-year-old boy in critical condition from cruise

A 12-year-old boy in critical condition was medically evacuated from a Carnival cruise ship. Due to the ship being more than 350 miles offshore, the Air Force Reserve Command’s 920th Rescue Wing had to perform the air evacuation on Saturday, according to a press release by the combat search and rescue wing.

Aiden Bridges and his family were onboard the Carnival Venezia cruise ship , which was sailing along the East Coast to return to New York from the Caribbean, when he “fell ill,” according to a GoFundMe created by Aiden’s mom, Angela Bridges.

The pre-teen visited the ship's medical team, where he got an X-ray and learned he had a rupture in his bowel. The onboard doctors told the family Aiden needed to be medically evacuated immediately to a hospital in North Carolina for urgent surgery.

Angela Bridges did not immediately respond to USA TODAY’s request for comment.

At the time, the ship was on a sea day and scheduled to arrive back in New York on Monday.

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“Carnival Venezia's team worked with United States Coast Guard and Air Force officials to adjust its course Saturday so a medical helicopter could rendezvous with the ship when a guest on board needed treatment ashore,” Janna Rowell, a spokesperson for Carnival Cruise Line, told USA TODAY in an email statement.

Within hours of the call, the 920th Rescue Wing prepared and launched a rescue force from Florida comprising two HH-60G Pave Hawk helicopters, two HC-130J Combat King II aircraft and two teams of combat rescue officers and pararescuemen to fly to the ship’s position, the press release said. Flight doctors were used to identify the treatment station to which Aiden was transported.

“Everyone in the wing mobilized with exceptional speed. By uniting our efforts, we saved crucial time, delivering life-saving assistance six hours ahead of other response teams,” said Capt. Dylan Gann, 301st Rescue Squadron pilot, in the release.

Due to the ship’s remote location, the helicopters had to do air-to-air refueling. Pararescuements were hoisted down to the ship’s deck, and Aiden and his mother were brought up to the helicopter.

Mira Simanovsky, who was also onboard the cruise, told USA TODAY the passengers were alerted of a medical evacuation via an intercom announcement. Simanovsky was on her balcony when she saw the two helicopters and army planes circling the ship. She later moved to the deck to watch the rescue mission with other passengers.

“It was scary. Everybody was crying,” she said. An avid cruiser with 35 sailings under her belt said it was the first time she’d ever “seen anything like that.”

The crowd gathered on the deck were cheering and clapping when the mother and her son were airlifted.

By the time the aircraft returned to the station, the rescue mission had taken more than eight hours with over 1,000 miles flown.

Carnival said the ship then resumed its route to New York and arrived in New York Monday morning as normad.

“Thank you so much to everyone who has expressed well wishes and prayers and good thoughts for our sweet baby and the rest of our family,” Bridges wrote on the GoFundMe fundraiser to help the family with Aiden’s insurance deductible and out-of-pocket medical costs. “I can’t express to everyone how in awe I am at the outpouring of kindness and support.”

On Tuesday, Bridges posted an update on Aiden, saying he “has a long road of recovery ahead of him.”

Kathleen Wong is a travel reporter for USA TODAY based in Hawaii. You can reach her at [email protected] .

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Chester County carnival canceled after unruly crowd, assault caught on video

A video shared to police showed a man with long hair being repeatedly punched and kicked.

EXTON, Pennsylvania (WPVI) -- A carnival in Chester County has been canceled after an unruly crowd broke and an assault took place Saturday night.

According to West Whiteland police, officers were called to the carnival taking place outside the Exton Square Mall due to a large crowd of juveniles.

After their arrival, police asked the owners to shut down the event for the night.

Investigators later discovered an assault took place after the carnival was closed.

Police are now asking any witnesses to the assault to come forward. Officers are looking to identify the victim and suspect involved in this incident.

On Sunday, authorities announced that the permit for the Good Time Amusements Carnival was revoked.

"Due to out of control behavior and the unrest that transpired, the exton square mall carnival is closed. Indefinitely. We appreciate the families that came out to have fun with their families," a Facebook post from Good Time Amusements read.

Questions regarding refunds should be directed to the organizers of the carnival, according to police.

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Exclusive: Mom speaks out after Air Force rescued her son at sea from a cruise ship

The ship was more than 350 nautical miles off the coast of North Carolina.

A mother from Massachusetts spoke exclusively to ABC News after her 12-year-old son was part of a high-stakes cruise ship rescue by the Air Force, hundreds of miles off shore.

Angela Bridges was aboard the Carnival Venezia cruise ship with her family, including son Aiden, en route to New York City from the Caribbean when he fell seriously ill, concerning the medical team on board.

In an exclusive interview with ABC News, Bridges recalled the moment health professionals said, "'We're going to do an x-ray,'" and told her, "'it looks as though he has a perforation in his bowel -- the next thing that we need to do immediately is get him off the ship."

At the time of the critical medical incident, the ship was outside of North Carolina and more than 350 nautical miles off the coast.

The 920th Rescue Wing of the Air Force, consisting of two HH-60G Pave Hawk helicopters, two HC-130J Combat King II aircraft and two teams of combat rescue officers and pararescuemen, flew to the ship's position to safely extract the patient for transport to the nearest capable medical center.

"We were standing there watching the whole time, and I, just, you know, screaming and crying over the helicopter blades," Bridges recalled. "It was very scary."

"The amazing thing about this rescue is is actually how smooth it went. We went from zero notification to having aircraft ready to having aircraft in the air. And the young man in the hospital in in just a manner of hours," Lt. Col. Dave Underwood told ABC News.

Other cruise-goers watched on as the rescue workers lowered down, and grabbed the boy in critical condition, followed by his mom.

"After that the whole ship like cheered and was screaming and yelling 'yay'," passenger Katie Reed who took video of the moment, told ABC News. "It was really cool to witness and see like you know that this kid got a better chance at life because of like that team was phenomenal."

Aiden is currently recovering at a North Carolina hospital.

"I feel so much gratitude, gratefulness toward all the people who have been integral to my son's recovery," Bridges said. "It's not just the Coast Guard or the Air Force, or the doctors or the nurses. It's all of those people."

"Carnival Venezia's team worked with United States Coast Guard and Air Force officials to adjust its course Saturday so a medical helicopter could rendezvous with the ship when a guest on board needed treatment ashore. The ship then resumed its route to New York, arriving as scheduled Monday morning," Carnival said in a statement to ABC News.

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WAVY Norfolk

Carnival Cruise Line expected to dock in Baltimore by end of May

Posted: May 13, 2024 | Last updated: May 13, 2024

Since the deadly March 26 Francis Scott Key Bridge collapse, the Norfolk Cruise Ship Terminal took in cruise lines that were previously scheduled to use the Port of Baltimore. <a href="https://www.wavy.com/news/local-news/norfolk/carnival-cruise-line-expected-to-dock-in-baltimore-by-end-of-may/">https://www.wavy.com/news/local-news/norfolk/carnival-cruise-line-expected-to-dock-in-baltimore-by-end-of-may/</a>

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Norwegian cruise worker arrested in Alaska for allegedly stabbing 3 people onboard: report

South africa’s ntando sogoni reportedly held in norwegian encore’s jail until arrest by fbi in juneau.

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A fire broke out aboard the Carnival Freedom cruise ship about 20 miles away from Eleuthera Island, Bahamas, on March 23, the cruise line announced. Courtesy: @breezebreeze_ via Storyful

The FBI has arrested a Norwegian cruise ship worker in Alaska after he allegedly stabbed three people with medical scissors while onboard, reports say.

The suspect, identified as Ntando Sogoni from South Africa, was recently hired by Norwegian and boarded its Encore cruise ship in Seattle on Sunday, the Juneau Empire newspaper reports, citing an affidavit filed by FBI Special Agent Matthew Judy. The ship left that day for a weeklong, round-trip excursion to Alaska with stops including Glacier Bay National Park and Victoria, British Columbia.

"According to court documents, on May 6, 2024, Ntando Sogoni, 35, was working on the cruise ship when other ship employees observed the defendant attempting to deploy a lifeboat," the U.S. Attorney's Office for the District of Alaska said in a statement. "Sogoni was contacted by ship security and escorted to the ship’s medical center for an assessment.

"Upon arrival, Sogoni physically attacked a security guard and a male nurse inside an examination room and proceeded to enter another examination room where a woman, who is a U.S. citizen, was being examined," the statement continued. "He grabbed a pair of scissors and stabbed the woman multiple times in the arm, hand and face. He also stabbed two security guards who intervened -- one in the head and one in the back and shoulders."

NOROVIRUS OUTBREAKS LINKED TO 2 CRUISE SHIPS WITH OVER 150 INFECTED

A view of the Norwegian Encore cruise ship during its inaugural sailing from PortMiami in November 2019. The FBI arrested Ntando Sogoni when the ship docked on Tuesday in Juneau, Alaska. (Richard Tribou/Orlando Sentinel/Tribune News Service via Getty Images / Getty Images)

Sogoni, who officials say was detained in the ship’s jail, was arrested by the FBI on Tuesday in Juneau, Alaska.

He is now facing a charge of assault with a dangerous weapon within maritime and territorial jurisdiction.

CARNIVAL FREEDOM PASSENGER ONBOARD DURING FIRE RECOUNTS ‘DANGEROUS, TERRIFYING’ EXPERIENCE

The Norwegian Encore cruise ship is pictured in Miami, Florida, in March 2020. Sogoni recently was hired by Norwegian, the Juneau Empire newspaper reports, citing an affidavit filed by an FBI agent. (Eva Marie Uzcategui/AFP via Getty Images / Getty Images)

If convicted, he faces a maximum 10-year prison sentence and a $250,000 fine.

A Norwegian spokesperson told FOX Business that after its "newly employed crew member" became "violent without provocation," a security team "quickly detained him, and the onboard medical staff treated those involved for non-life-threatening injuries.

"We condemn violent behavior of this nature and are committed to the safety and security of all crew members and guests on our ships," the spokesperson added. "We commend the onboard security team for their brave actions."

The stabbing allegedly happened as the Norwegian Encore was sailing a round-trip journey from Seattle, Washington to Alaska. (Photo Illustration by Pavlo Gonchar/SOPA Images/LightRocket via Getty Images / Getty Images)

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The alleged stabbing happened as the ship was passing west of Vancouver Island in British Columbia, on the way to Alaska, The Associated Press reports.

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