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Working with different cultures on a cruise ship

Working on a cruise ship means working and living with persons from cultures different from your own. No two persons are exactly the same, so logically, there will be slight differences in how we behave, with or without the cultural differences. This means, there are differences within cultures as well.

Because each crew member is unique, we need to operate with respect and understanding. Also, we need to demonstrate that we value the different nationalities. Keep in mind that some ships have over 50 different nationalities. But we all work together with a common goal – to deliver quality service to the guests. But at the same time, we should never forget our fellow crew members. They too deserve your respect and quality service. We live and work with them for several months, so it is in your best interest to “let peace reign”.

So in this post, we will explore culture and some common challenges that ship crew may face and how to overcome them.

What is Culture?

Culture is basically the way of life of people. It is a set of accepted behaviour patterns for a group of people. This includes, values, religion, language, assumptions, and social habits and so on. A person’s culture will greatly influence how they create, send, process and interpret information.

What is Cultural Awareness?

I always encourage crew members to develop sensitivity and consideration for other cultures on board. This means, to be more culturally aware. It involves being open-minded and flexible in how we relate to other crew members. Basically, it means being aware and respectful of the different cultures on board. Being culturally aware challenges you to make some internal changes, in terms of your attitude toward others.

Cultural awareness can be further improved if you actively try to gain more knowledge about others. This means trying to learn about the different cultures. Whether by doing online research or just interacting more with crew members from differently nationalities to have hands on experience.

Some ways in which you can develop cultural awareness:

Avoid stereotyping (labelling) other crew based on their nationality. It prevents you from getting to know each crew members as an individual
Avoid discriminating . Do not treat other crew poorly based on their nationality
Do not compare your culture to others. When you do this, you tend to focus on everything that makes you feel uncomfortable
Be willing to learn enough to work and live in harmony with other crew members
Practice general good manners and act in a friendly manner. Let go of the hostility
Practice respect by being curious and asking more questions and getting to know your fellow crew
Include other crew member’s values into how you interact with them
Adjust your personal style to accommodate other beliefs and values
Respect individual privacy and more personal matters, regardless of how well you get along with other crew members

What is Culture Shock and how to deal with it?

Culture shock is a feeling of anxiety or confusion in response to a new culture or foreign environment, where the lifestyle is different from what the other person is used to. These feelings tend to be worse if you are not adequately prepared for the new encounter. Most of this preparation, is mental preparation. Working with different cultures on a cruise ship can greatly improve your personal and professional development.

Here are some useful tips on dealing with culture shock:

You are not alone. Because it happens to many persons, especially the brand new crew members. The shock does not mean that the other culture is wrong or bad, it’s just not what you are used to. Eventually, the newness will fade.
Accept that you will have to work and live with the different nationalities and adapt your attitude for a more successful contract
Be open-minded and take the time to learn about the other cultures
Try to make friends with several different nationalities. This will help you to be more rounded. And it certainly will help you, if or when you get to a supervisory or managerial level. When you have a position of authority on a cruise ship, it is never a good idea to use a “one size fits all approach”.
Be positive. There maybe a few aspects of other cultures that you might not necessarily like. But let us not focus on what “seems” negative, focus on the positive and how this can help you to develop.
Observe more and talk less. Take your time to truly explore and observe the environment and people in it.

What are some differences among ship crew members?

There are many difference among ship crew members. Some more obvious than others. For example, a few that I have noticed are:

Education level
Values and beliefs
Personal grooming
Rank (position or job title)
Family obligations
Body gestures
Sexual orientation
Housekeeping
Attitude and behavior toward authority

And guess what? These differences can easily be found within individual cultures as well. So, if you chose to do a comparison with your own culture, you will find that there are many similarities in terms of the differences.

Quick tip: Be more willing to share cabin with a crew member from a different nationality. Think about it, if you truly wanted to be around people only from your nationality then you probably would have stayed home. Remember Working with different cultures on a cruise ship can be very exciting and rewarding. So enjoy the adventure! and remember, understand that there will be differences but respect them.

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Nationality of service crew members?

By murphyis1 , January 31, 2008 in Holland America Line

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Restaurants and cabin crew are Indonesian and the Bar Staff are Filipino.

Operations and maintenance crew are also mainly Indonesian. Officers are mainly Dutch, but there's a few other nationalites too. Pinnacle Grill waiters are often East European. We had a Turkish waiter there the last time.

Spa, Shops on Board staff are mainly British, Canadian, etc. Casino staff can be quite international.

Deck Department (Quartermasters, bo'suns/petty officers, tender drivers, sailors, etc.) are mainly Indonesian and Filipino. Engineering has a lot of Dutchmen and Brits. Cruise Staff is usually American or Canadian (also had Dutch and South African members). Pinnacle is mostly Eastern European i.e. Hungarian (manager + servers), Romanian and Indonesian servers but also Dutch (manager + servers), Belgian (manager), Canadian (chef), German (chef). Show cast is usually American but also had Canadians and Brits.

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14 Secrets of Cruise Ship Workers

By jessica hullinger | jun 6, 2019, 8:00 am edt.

From an outsider’s perspective, working on a cruise ship might seem like a dream job. What could be more glamorous than getting paid to travel the world by sea, without having to pay for housing or food? But as with many “dream” jobs, there are a few significant downsides to consider before you fill out an application. We spoke to a few cruise ship employees about what it’s like to live and work on a floating hotel.

1. Americans are the worst cruise workers.

On most large cruise liners, the majority of staff and crew are not American. “On any given contract, you’re working with about 64 nationalities,” says Kat, who spent three years working for a major cruise line. There are a number of possible drivers behind this statistic, but one is that cruise ship employees work really long hours and almost never get a day off, which isn’t particularly appealing to Americans used to a 40-hour workweek and relaxing on weekends. “On my worst contract, I was working close to 300 hours a month,” Kat says. “Yeah, you might be in beautiful places, but you’re so tired sometimes you don’t even want to go out and explore. A lot of times they won’t even hire Americans because the rate of people quitting is so high.”

Americans are also more expensive to employ, even if they do the same work as their counterparts from developing countries. Sam, who worked on Princess Cruises for two years, says her monthly salary of $1100 was higher than that of her Filipino boss. According to Sam, the official reason the ship gave was that the dollar is worth more to people from developing countries than it is to Americans.

2. Cruise ship workers are trained for pirate attacks.

It’s rare for pirates to take on a massive cruise ship, but it can happen, and if it does, the crew is prepared. Nolan, who worked for both Princess Cruises and Oceania Cruises, says he was trained to get all guests away from windows and spray the intruders with giant water cannons.

“Our ship can totally outrun their little dinghies,” he says. “We could spray them with water and they’d be helpless.” Other ships may be equipped with Long Range Acoustic Devices that emit loud, painful noises to deter attacks. That’s how a luxury cruise liner escaped a pirate attack off the coast of Africa in 2005.

3. Want to lose weight? Work on a cruise liner.

While passengers are feasting on steak and scrumptious seafood, the staff and crew aren’t so lucky. “Imagine eating at your high-school cafeteria three meals a day, seven days a week for a year,” writes one former cruise ship worker on Reddit. Kat recalls strange offerings like goat foot stew. The unappetizing food, combined with the many hours spent running the length of the ship, often mean crew members lose a significant amount of weight during their time at sea. “I would lose about 10 to 12 pounds per contract,” Kat says.

Gavin, who worked as a waiter for a major cruise line, said the crew would occasionally get treated to whatever leftovers remained from the passenger buffet, but “it would disappear so fast.”

4. Crew members sometimes mess with passengers.

Life at sea can get a bit monotonous. “It got mundane really fast,” writes one former worker on Reddit. “It was basically the same comedy of errors each day of the week, with a different ‘cast’ of passengers each week.”

Some crew members shake things up by getting a rise out of passengers in the form of good old practical jokes. According to another former crew member, “a favorite was while in a passenger area say to another crew member, loud enough to be heard by passengers, ‘Meet you in the bowling alley tonight!’” Of course, there wasn’t actually a bowling alley on board. “Then we'd wait for the comment cards to come in: ‘Why do crew get a bowling alley when we don't?’”

5. … and chance are the workers might be drunk.

When they’re not working, employees are probably drinking and partying. “We partied our asses off,” Gavin says. “We joked about how it makes a frat house look like a monastery.” The staff get their own designated watering holes on board, referred to as the crew bars, where the drinks are dirt cheap. “At the passenger bars they were charging like $15 for a drink and we’d go down into the crew bar and you could get a beer or mixed drinks for $1.25,” Sam says.

And what happens when you give copious amounts of cheap alcohol to people who are cooped up together for months at a time? “It seems like a cliche, but everyone was hooking up with each other,” Sam says. “In a lot of the crew areas there were these huge posters about STD prevention.”

The crew is regularly threatened with the possibility of random breathalyzer tests (and drug testing), but even this isn’t always enforced. “There was a strict limit on our ship of no more than .04 blood alcohol content at any time,” Gavin says, “but as long as you didn’t make a fool of yourself, you wouldn’t get randomly breathalyzed, so people would break that rule all the time.”

6. For the crew, hooking up with guests on the cruise is strictly forbidden.

So you spotted a cute crew member on your ship and are thinking of chatting them up? Good luck with that. Having sexual relations with a guest is one of the fastest ways for a crew member to get fired. This is mainly to protect the cruise line from reputation-damaging accusations of abuse. Ship security keeps a close eye on crew members day and night. That doesn’t mean hookups never happen, but if a crew member is caught in the act with a guest, they’re kicked off the ship at the next port.

7. Crew passengers are almost always being watched.

“It is safe to assume if you are outside of your cabin you are probably on camera,” Gavin says. “In the event of any kind of emergency, they could pull security footage at any time.”

8. Passengers have a lot of power over how much the crew gets paid.

At the end of a journey, you might be asked to rate your experience and share any praise or complaints on a comment card. These reviews are taken very seriously and often translate directly into salaries and bonuses for workers. “For most people, their salaries are quite low and they rely on those bonuses,” Kat says. So if you leave a bad review and mention someone by name, you can be sure they’ll feel the impact on their paycheck.

“The very best thing you can do for a crew member is to write a glowing review, mentioning them specifically on your comment card,” says a former cruise worker on Reddit. “Their superior’s superiors take note of that.”

9. Some cruise workers have double lives.

“You get a lot of married people that have their own separate lives on the cruise ship,” Kat says. “I’ve worked with couples that have wives at home and a whole different relationship while they’re on the cruise ship. It’s kind of like a don’t-ask-don’t-tell policy.”

Gavin says one of his fellow employees lived as an out-of-the-closet gay man while on board, but was still closeted on land.

10. They have no idea what’s going on in the world.

“You stop following news and sports and pop culture,” Gavin says. “You’re really kind of isolated out there.” It can be difficult (and expensive) to find an internet connection while at sea, so many ship workers completely lose track of current events while on contract.

11. They speak in code.

Crew members have shorthand codes for everything from fires to medical emergencies, which they can announce over the loudspeaker without alarming passengers.

Code Adam: a child is missing Code Alpha: there’s a medical emergency Code Oscar: man overboard Code Bravo: fire on the ship

12. The cruise ship has many mafias.

But not the kind that will make you an offer you can’t refuse. According to Sam, the crew members on her ship were split into “mafias” based on their country of origin, and each mafia dealt in specific goods. For example, the Indian mafia was in charge of getting good food for the crew parties, she says. Because Sam worked in the youth center, she was tasked with providing art supplies for crew costume parties. “That’s just one of the economies of the ship,” Sam says. “Everyone is always trying to figure out what they can get from another person.”

One former cruise ship worker says the Filipino mafia was known for getting good booze at all hours. “If you wanted anything after hours, they would get it for you! The crew bar would close around 1 or 2. If you wanted to keep drinking, but were out of booze, you would just go to the Filipino mafia and get what you needed. You paid a huge markup obviously, but it was still pretty cool!”

13. There’s a morgue on board.

Roughly 200 people die on cruise ships every year, and cruise lines need some place to store the bodies safely until they get back to shore. As a result, many ships have small morgues on board that can hold five or six bodies. “We definitely had a morgue on board,” one former ship employee told me. “Because the line was for older demographics, we had people die on the ship pretty regularly.”

14. They will leave you behind.

If you leave the ship for an on-land excursion, make sure you get back before departure time. Cruise lines pay massive fines if they overstay their port time, so chances are high the ship will leave without you if you’re running behind. “You’re on your own,” Kat says. “They won’t wait.”

This list first ran in 2016 and was republished in 2019.

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Okay, okay, the pay is great and so are the travel opportunities but what is it really like living onboard a cruise ship?

Life on a Cruise Ship

Perhaps the biggest and most obvious difference is that you are living at sea, instead of on land. This lends to a myriad of lifestyle differences, including differences in weather. Even in calm environments, the ocean can be unpredictable. Storms at sea are somewhat legendary and high winds and rough waters come with the territory. Passengers onboard (staff included) are always safe onboard the ship, but for some people, storms at sea and other oceanic factors go unconsidered. For others, salty air in their face, open seas, even in rough weather, sounds like an adventurer’s dream come true and are part of the positives they look forward to when considering life on a cruise ship. Needless to say, it can be an exciting and exhilarating way of life.

Cruise Staff Living Conditions and Quarters

It’s true, the living conditions for employees on a cruise ship, especially smaller ships, can be cramped. Most often employees share a small room with one or two other people. On large cruise ships these living spaces are similar to a standard passenger cabin but again, these spaces are shared and particularly small. Some higher-ranking officers have single cabins and married couples can apply to live together, however these circumstances are few and far between. Potential employees must also consider the length of time they will be living in a room such as this, which can often be for several months at a time. Cruise line employees usually room in areas away from the passenger cabins. They are typically grouped together, by department and in some cases, even nationality. This creates friendships and tight nit relationships among employees of the same department and ‘team’ atmospheres are often used to describe the social nature among employees.

Perhaps the largest factor when it comes to being comfortable with the living environment on a cruise ship is simply adjusting. As is anything new, it can be difficult at first, but most people are able to acclimate to these living environments fairly quickly and don’t consider them an area of stress or discontent.

Work Schedules and Personal Space

The schedule of a cruise ship employee is another area that requires some adjusting. Because you live at your place of work and because of the nature of the work, most employees are required to perform some work responsibilities each day. Some days require more work than others and each schedule varies depending on the position. For Cruise Staff employees, and other positions that interact with guests, it can begin to feel like they are on staff 24-hours a day. This is because most companies require their staff to wear company shirts or uniforms and name tags even when they are off duty. This means being stopped to answer questions, give directions and most certainly means having an approachable and sunny disposition at all times whether it be on or off shift.

People who want to avoid the feeling of always being “on”, usually find themselves avoiding public places during their hours off and can typically find a niche onboard where they can escape the demands of work for a few hours and enjoy some time alone. All of this usually just takes the time to adjust to the difference. Because the ship provides all the laundry, cooking and cleaning, employees don’t have to worry about mundane daily tasks during their time off, and can use those hours for personal or social time. Most ships have employee-only dining halls, lounges and bars, so there are venues specifically designed for employees where they can enjoy being around their peers. Also, while a ship is at port there are usually lots of fun activities to take part in, off the ship. All of these factors help with the feeling of cabin fever, demanding work schedules and other difficult aspects of life onboard.

For the most part, cruise ship employees are happy to have a job which affords them such great benefits, travel and earning potential. While the living quarters and schedules are typically seen as draw backs to the job, they are simply adjustments that need to be made. Most employees will tell you these small drawbacks are worth the positives of working onboard a cruise ship.

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Cruise Ship / Holland America / transportation

Revealing the fascinating story behind the crew on Holland America Line

by Gary Bembridge · October 16, 2013

Chef on Holland America Nieuw Amsterdam prepares meals at the pool side grill

I had just got to my stateroom on embarking on Holland America LIne’s Nieuw Amsterdam when there was a confident knock on the door. A cheerful and smartly dressed man beamed at me. “ Mr Bembridge, welcome to Holland America. I am Mono and I am your cabin steward. My colleague Otto and I will be looking after you this week .” His chirpy and smiling disposition stayed with him all week that I was in the ship. It amazes me how cheerful the crew on most cruise ships are. They are often working contracts lasting ten months at a time, are away from their family and their schedule requires working seven days a week. All through this time they are facing a constant and changing flow of passengers. Yet the crew usually manage to stay up-beat and treat you as if you are the first person they have seen for months and are grateful of having something to do.

Mono told me he was from Indonesia. As I had not come across crew from that part of the world on other ships I have travelled on, I was intrigued. My interest grew as I explored the ship and realised that most of the crew were from Indonesia and a large amount were from the Philippines too. It was something my fellow travelling companions also noticed and remarked on over dinner. I was sure there was a story, and so I made sure I found out more when I got the chance to meet the Captain, Hotel Director and Culinary Operations Director over the course of my cruise.

Formed over 140 years ago, Holland America largely sailed out of Rotterdam to serve the travel needs of the Dutch. In the heydays of transatlantic crossings, before the birth of jetliner travel, they became famous for beautiful decor and lavish service on ships like the SS Rotterdam. This ship is now permanently moored as a floating hotel in that city. Today they are owned by the massive Carnival Corporation that also owns Cunard , a British line that also has a long and glamourous maritime history and heritage.

Despite being part of an America-owned conglomerate, Holland America Line has tried to retain as much of its Dutch heritage as it can in a modern corporate and global world. For example, many of the senior crew on my cruise were from Holland including the Master (Captain Bas van Dreumel), Marco Van Belleghem (Hotel Director), Staff Captain (Frank van der Hoeven) and Chief Engineer (Bart Rodenrijs). The Dutch Royal Family have named or are the Godmother of some ships. Dutch artworks, antiques and maritime artifacts are dotted around the ships.

However, the vast majority of the passenger facing crew that you come across in dining and hotel services are no longer Dutch but are from Indonesia and the Philippines. I discovered that came about by design and is a key feature of the new “united nations” of Holland America.

The changed nature of the service industry, and the economics of the cruise industry, have meant that Holland America had to turn to other nations to enable it to retain its traditional level of service at a cost that would be acceptable to passengers. Indonesia was a natural choice. Holland has a long history of partnerships and trading with the country dating back to the 17th Century when the Dutch East India company established trading bases in the country. Holland is still one of Indonesia’s largest trading partners and both governments work to retain and build their relationship. The United States has a long history with the Philippines and as that country has a reputation for a high service ethic, it became the other natural partner with Holland America’s Carnival links.

Holland America has established an extensive program on building these relationships. Darren David Lewis , who was the Culinary Operations Director on the cruise I was on, told me that Holland America have invested in building recruitment and training centres in both countries focused on finding and preparing crew to deliver the Holland America vision.

There is a waiting and cabin attendant staff recruitment and training centre in Jakarta, the capital of Indonesia, and in Manilla in the Philippines is where the front of house training facility is. While undergoing a three-month training the potential crew not only learn the Holland America processes and skills but actually live in the training centre which is designed to create the on board living and working conditions to help prepare and see if they like the environment. As they are making a long commitment for contracts of many months this seems like a good idea as it will be the first time many venture to sea.

I found the story behind how Holland America recruits and builds its family of crew fascinating. They have built a small “United Nations of Holland America” that is focused on ensuring a distinctive feel and shared values. It seems to work as the crew seemed positive, focused and made the experience remarkable. They smiled, they laughed and joked with me. They remembered what I liked and kept checking I was having a good time. Pity the real United Nations is not quite as harmonious..

Captain Bas van Dreumel, Marco Van Belleghem (Hotel Director) and Dave Shea (Cruise Director) on Holland America Nieuw Amsterdam

Read more articles, listen to podcasts and watch videos I have done about Holland America Line

Declaration: I travelled as a guest of Holland America Cruises on their MS Nieuw Amsterdam ship on a 7 Night Mediterranean Cruise from Barcelona visiting Naples, Palermo, Civitavecchia (Rome), Livorno (Florence/ Pisa), and Toulon. Holland America are a Premium Cruise line with Dutch origins dating back to 1873.

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Dear Gary, are they descriptions of whats on the plate for purpose of ordering at : Chef on Holland America Nieuw Amsterdam prepares meals at the pool side grill. Edward

Edwards – Yes, they have all the dishes that you can order from the pool side grill along with the name to help people make up their mind! In The Lido (self service) they do the same for some dishes that the chefs will prepare for you too.

I spent 3 wks with HA in May traveling in Norway and the Baltic states. Although I did not have access to any of the officers and higher level staff I did speak with many of the crew members for a post on solo travel I did in June. It took almost a day before I realized there were NO women crew members in the dining room…….I was given several reasons for this. Also, having most of the staff from one region mitigated most of any language challenges within the staff and management I also noted the pleasant attitude almost universally even when I knew the crew had been up late setting up the dining room and back at work early in the morning. But I went deeper to try to find out why they seemed so tranquil. I was told from one of the Balinese staff members that that is their way of life….to be calm . I interpret this as not to become annoyed or perhaps angry. One man in particular was kind enough to tell me more: white night…..is a special day when NO ONE goes out of the house. They spend the day with family or at home in peace. interesting I was also moved by their constant smiles and sense of joy not just duty. you can see some of their faces on http://maturesolotravel.blogspot.it/2013/07/solo-travel-on-holland-american-part-2.html?showComment=1385417449432#c5659336648534187842 just look at those smiles!

I so fully agree with the comments and article above. When I travelled on a HA cruise in 2013 I was very impressed by the Filipino and Indonesian staff, many of whom were from Bali. I am now visiting Bali and am again impressed by the wonderful way in which Balinese relate to you. We have much to learn about relating and being.

Thanks for reading the post and taking time to leave a comment. Great to hear you agree! They are such wonderful people!!! Gary

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Diversity, Equity and Inclusion

We’re committed to fostering an inclusive workforce.

Norwegian Cruise Line Holdings is committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged and empowered to generate and execute on innovative ideas.

We operate globally, with team members representing more than 120 countries. To foster a diverse and inclusive culture, we seek to leverage the talents of all team members, commit to equal employment opportunity (“EEO”) as detailed in our Company’s EEO policy and deliver unconscious bias, microaggressions and diversity and inclusion training.

NCLH Workforce Composition

As of December 31, 2022, the composition of our workforce was as follows:

Gender Diversity 1

All global shoreside team members.

All Global Shoreside Manager/Above

3-Stripe Above (Manager level equivalent)

Ethnic Diversity 2

U.S. Shoreside Ethnic Diversity Breakdown 3

Shipboard Team Members by Nationality

1 While we present male and female, we acknowledge this is not fully encompassing of all gender identities.

1 Under-represented minority ("URM") is used to describe diverse populations, including Native American, Asian, Black, Hispanic/Latino and Native Hawaiian team members in the U.S. Except for Pride of America, we do not track ethnicity/race for our shipboard team members as the majority are URMs from a U.S. perspective.

2 Based on those who have self-identified.

Talent Attraction

We are increasingly focused on presenting a diverse slate of candidates to all hiring managers. We use various forms of outreach to target prospective diverse candidates including posting job openings on diversity organization websites and participating in diverse career fairs. Looking forward, we have partnered with local universities and continue to seek opportunities to enhance our diversity hiring.

Learn More on p. 41-42 of our 2022 ESG Report

The opportunity to grow and develop skills and experience, regardless of job role, division or geographic location, is critical to our success. In 2022, team members, both shoreside and shipboard, completed over 800,000 hours for training and development. Various programs are also available for team members to leverage, including mentorships, language courses and more.

Learn More on p. 45-46 of our 2022 ESG Report

Partnerships

We have long-term partnerships with the National Diversity Council, sponsoring the Florida Diversity Council and its South Florida local chapter. In 2022, we were the proud sponsors of the LGBTQ+ Summit held by the Florida Diversity Council. In 2021, Sixthman, our subsidiary company based in Atlanta, Georgia, specializing in developing and delivering music-oriented charters, joined the ATL Action for Racial Equity. This new initiative seeks to accelerate racial equity by leveraging the size and scale of the business community and the power of collective impact. Businesses who sign on to the initiative will focus on measurable actions across corporate policies, inclusive economic development, education and workforce development to help in addressing the region’s immobility and inequity challenges.

Learn More on p. 50 of our 2022 ESG Report

Team Member Resource Groups

Our Team Member Resource Groups (TMRGs) are another way for employees to connect, share, discuss important issues and give back to the community. We currently offer three TMRGs and are in the process of exploring the addition of more groups to provide our team members more opportunities to connect and further their development.

Elevate is comprised of our Senior Directors and above women leaders based out of the corporate headquarters. The Elevate group meets at least and met more frequently during a remote environment, for support, engagement and personal development. Sessions will vary from networking within this group to self-development offerings focused on topics such as negotiation, personal brand and self-care.

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The Veteran’s Task Force is an ERG comprised of our military veterans. The Task Force has previously been committed to community outreach, support for fellow members and awareness of veteran community needs. In 2022, members of the Veteran’s Task Force founded the Norwegian Military Appreciation Program, which extends an exclusive discount to members of the military, veterans and their spouses to thank them for their service.

In 2022, we launched a new ERG called EMBRACE which focuses on diversity in leadership for managers and above. The groups initial objectives include promoting diversity of thought, journeys and perspectives within our management teams, serving as a feedback channel between front line team members and leadership and establishing a road map for future team member resource groups.

Learn More on p. 49 of our 2022 ESG Report

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We recognize the value and importance of a diverse supplier base and are committed to facilitate, promote and encourage the growth of small businesses and businesses owned by diverse and/or economically disadvantaged populations.

In 2022, approximately 47% of our total U.S. supply chain spending was with small businesses or businesses with minority, veteran or economically disadvantaged qualifications.*

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The International Nature of Cruise Ship Crews

Although there’s no denying the fantastic travel opportunities, there’s also something to be said about the wonderful experience of meeting a variety of people and making new friends.

Cruise Ship Employees Come From All Around the World

Most people who work on cruise ships speak of an instant rapport between crew leading to lasting friendships. According to one cruise ship employee, it wasn’t the beach scene that held her interest, but her many new friends:

“On my first cruise, we typically visited the same Caribbean islands over and over, and I eventually got tired of the same old beaches and the hassle of getting to shore on the tenders, so I spent most of my free time on board. This was fine, because I really loved the people that I worked with. They came from all parts of the country and the world, and really knew how to socialize. At first, I made a lot of good friends, and then the next week they’d be transferred to another ship, which was kind of difficult. But now, I’m being transferred to a new ship and I’m already going to know some of the people there because I worked with them on my previous assignment.”

One of the many interesting aspects of life on cruise ships is the incredible diversity of the crew. Because of the international nature of cruise travel and registry laws, staff members come from all over the world. One cruise employee reports:

“The band was from Poland, the waiters from the Czech Republic and France. South Americans were absolutely everywhere. One guy was from Portugal but told all the girls he was from Italy for some reason. If you’re trying to brush up on or learn any new languages, this is the place to do it, and learning about new cultures is practically unavoidable.”

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Norwegian Cruise Line

What nationality is the crew on NCL ships?

By Sophie , September 19, 2004 in Norwegian Cruise Line

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Shellbelle28

What nationality is the crew on NCL ships? In particular, the SEA?

Thanks, we sailed on the Sea in 2000 before she was sold. Just wondering how much things have changed besides adding "freestyle dining."

newmexicoNita

Before she was sold to whom?

Laura4cruise

Before she was sold to whom? NMNita

I was wondering that too.

Michael Ho Ho

The crew on the Norwegian Sea represents about 60 different nationalities.

The Norwegian Sea has always belonged to Norwegian Cruise Line.

I thought I had read on the message boards somewhere that the Norwegian Sea was being sold and will sail for an Asian clientele.

Believe NCL is owned by Star..which is based in the orient. They move ships back and forth every now and again.

phoenixlady

I was on NCL's Spirit. I would say that the majority of the crew & some entertainment wer Filipino or Asian. They were very courteous and attentive.

I posted the original question because I was wondering if the crew was still mostly Asian. Thanks everyone for all the answers!

fromfloridatoalaska

most major cruise lines utilize a heavy asian and filipino staff.. otherwise they are from india, mexico, honduras, hungary, romania, russia, czech, greece, italy, england, canada, and the U.S... it all depends on the position..... For the most part, at least 40 nations are represented....

some of the crew changed hands right in the middle of our cruise. We overheard many complaints of those crew members who would be out of a job. Went to bed the night we left Roatan and woke up to a mostly Asian crew. Never found out what happened to the ones we had got to know the first few days.

this situation is extremely far fetched.......the only LEGAL time a crew member can get on or off the ship for staffing needs is in the HOME PORT - just like passengers, otherwise they face serious fines.... Crew changing hands in the middle of the night might be best explained as.... shifting staff around because of a problem...... never losing a job in the middle of a cruise and leaving mid cruise! Usually if someone is fired, if that is the case, they don't know about it until the night before the morning arrival in the Home Port - that keeps them doing the job and keeps them from acting up during the cruise...... If someone is schedule to leave, however, i.e. for a vacation/work break, they know about it ahead of time and they are usually "happy and sad" to go. I would recommend to all cruisers: spend some quality time with one of your favorite crew members and you'll maybe get to see some of the beauty of working and living on a cruise ship. Ask them questions. Get to know them. They would REALLY appreciate your interest in them as a person!!

Smooth Sailing

The NCL Sea will be transfered to the parent Star Cruise Line in May of 2005 and be based in Singapore - Will be replaced by the NCL Dream in Oct. 2005 for itinerary out of Houston. We were on the Sea last week - most of the crew is Fillipino and Romanian with a mix of everything else - the Cruise Directors staff is mostly Canadian.

What ship were you on, by the way?? Can explain later why I want to know...Menina

QUOTE=fromfloridatoalaska]most major cruise lines utilize a heavy asian and filipino staff.. otherwise they are from india, mexico, honduras, hungary, romania, russia, czech, greece, italy, england, canada, and the U.S... it all depends on the position..... For the most part, at least 40 nations are represented....

this situation is extremely far fetched.......the only LEGAL time a crew member can get on or off the ship for staffing needs is in the HOME PORT - just like passengers, otherwise they face serious fines.... Crew changing hands in the middle of the night might be best explained as.... shifting staff around because of a problem...... never losing a job in the middle of a cruise and leaving mid cruise!

Hmm..I'm wondering about how crew would have time to spend any "quality time" with passengers..I must have been misled about the real life of crew on a ship..they must have worked less than 76 hours a week on your ship.

Star Cruise is based in Malaysia. It owns NCL and thus all the ships in the NCL fleet. The Sea will be joining the Star Cruises fleet, but it hasn't been sold , it's merely being swapped for the Spirit (fka SuperStar Leo). Also, the Norwegian Star was built for Star Cruises--it was to be called SuperStar Libra--but they sent it to NCL instead.

The SEA was sold 4 years ago. That was when Star Cruise bought NCL. As I've stated before, we were on the SEA during the changeover.

Right, Star Cruises bought all of NCL in 2000 (the sale didn't happen during your cruise), not just the Sea. I'm just trying to clear up misconceptions about the ships switching lines this year and next. Saying that the Sea was sold makes things confusing. People are thinking that the Sea has been bought by Star Cruises when the company already owns it. :D

2 weeks later...

I was on the Norwegian SUN in the summer of 2003 in Alaska, California, Panama Canal, up to Florida.

It may sound "far fetched" to you, but I was there. You are free to disagree with my post, but whatever was happening on the SEA that week upset more than a few crew members. And as I stated before, the replacement of many of the crew took place in mid-week. And legal or not, it happened.

I flat out challenge you to prove this. To "remove" crew mid-week is illegal. What you might have experienced is a shifting of crew perhaps due to the need for re-training or something else. (Discipline problems are rarely moved mid-cruise; discipline problems are usually given a reprimand and/or moved to a different area; sometimes for a second chance. Serious discipline problems are removed immediately, when the ship reaches the next port.) On a very rare occasion does crew get replaced mid-week. I joined a ship once in Cozumel because of car problems. I flew to Cozumel to join the ship on day 3 instead of day 1. I think I know more than you on this matter, so, you can believe what you erroneously want. I have company handbooks on the matter, too, so, I can print here word for word the discipline procedures. Never does a "crew" change mid-cruise unless it is for a discipline problem. If that's the case and it's your room steward who gets moved, oh well, you have to deal with it. Just want to let everyone know: THIS IS EXTREMELY RARE. Legally, there are STRICT rules and regulations for crew, just as there are for passengers, and changeovers occur on the homeport just as they get new passengers in the home port.

My comment was for the PASSENGER to spend quality time with the crew member, not the other way around. It IS possible. Sit at a barstool and TALK to the bartender. Sit on a chair in your room when the steward comes to clean. TALK to him. Start a conversation with a waitress in a showlounge while you are waiting for the show to start. Chat with the casino dealer before the game starts.

Working hours on cruise ships vary from position to position. Think about the job and you'll be able to figure out who is needed for more hours. Food and beverage and housekeeping work the most (if you were judging on what you SEE). Entertainment works the least (if you were judging on what you SEE). The art auctioneer probably works the least, really. Yes we take ship jobs for the money and the travel but we also like to meet new people.

And contrary to popular belief, we do get time off!!!! We do not ALL work 80-hour weeks; that amounts to an average 11-hour day seven days a week. While that is the norm on a sea day or on embarkation day, days in port are more relaxed for many of the crew. Sit next to a crew member in a restaurant when you see him or her shoreside.

What I meant by "spending quality time with a crew member" means not just good morning/good afternoon and giving orders when you leave the cabin - spend a few minutes talking!!!

I understood your comments entirely. My beloved is employed by of your ships and has been for many, many, years so believe me I have heard all, seen all, and know a LOT about the lifestyle. In his experience he does NOT want to reveal a lot of himself to passengers because many times it causes him to think of home and other places he wishes he were at. It can also LOOK like fraternization with passengers which as you know, is a huge no no. And I also know that things can be very "political" in different departments and the management styles vary and are not the same across the board for every department. Some are run very well, others have many issues with personnel which is true in any buisness. I can explain in an email, not in this forum. I found the book "Cruise Blues" by Dr. Klein to collaborate with what he and his friends have told me and from what I have experiencded first hand...Dr.Menina

My comment was for the PASSENGER to spend quality time with the crew member, not the other way around. It IS possible. Sit at a barstool and TALK to the bartender. Sit on a chair in your room when the steward comes to clean. TALK to him. Start a conversation with a waitress in a showlounge while you are waiting for the show to start. Chat with the casino dealer before the game starts. Working hours on cruise ships vary from position to position. Think about the job and you'll be able to figure out who is needed for more hours. Food and beverage and housekeeping work the most (if you were judging on what you SEE). Entertainment works the least (if you were judging on what you SEE). The art auctioneer probably works the least, really. Yes we take ship jobs for the money and the travel but we also like to meet new people. And contrary to popular belief, we do get time off!!!! We do not ALL work 80-hour weeks; that amounts to an average 11-hour day seven days a week. While that is the norm on a sea day or on embarkation day, days in port are more relaxed for many of the crew. Sit next to a crew member in a restaurant when you see him or her shoreside. What I meant by "spending quality time with a crew member" means not just good morning/good afternoon and giving orders when you leave the cabin - spend a few minutes talking!!!

yes, you are correct. There are wide variances of how management handles their crew members. I'm curious, did you ever work on a ship, too? and how can I email you? Did you buy the book from Dr. Klein? Did you enjoy it?

Yes, I bought the book and have had extensive personal contact with the author. My own opinion of the book is that it is a good book for those that may be ignorant or otherwise unaware of what really goes on . I've only encountered one person that scoffed at it, but that person wasted their energy on trying to "prove" that the author falsified his research, etc. despite extensive documentation from many sources substantiating what he wrote. The guy felt he was duped by the author when in reality he was duped by the indsutry. email: [email protected]

ColoradoLad

We (The Lady and I) cruise a lot I guess.

Last cruise was Rhapsody of the Seas, next Norwegian Sea in a couple weeks then Celebrity out of Galveston early next year.

In the "old days" crew and passengers could socialize onboard after say 9 pm or later. Commodore Lines was the best as I could drink for hours with folks from England, Scotland and Wales and exotic lands. That was a long time ago.

Anymore: I sometimes meet a crewmember I know say from my second cruise on that ship in port.

As a career military guy., been everywhere and speak a little of evetything and know cultures. Last cruise hit a Royal Flush twice! What are the odds? Tipped the Ukrainian towel guy on the pool deck $50, he almost cried, also took care of all the Croatians I could.

Tipping descretly the Pool Bar crew the second day made me and my group popular not just for the $ but the respect we gave them.

Overall, a great cross cultural experience; I was actually proud that some of the Eastern Europeans did not want to live in America but go home with the money and what they learned. Be one Bosnian or Croatian or Polish: advantage going home speaking "American English".

Just some good memories, unndestand the rules, etc..

This topic is now archived and is closed to further replies.

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How do I get to the ship?

For most assignments, Norwegian Cruise Line will provide full transportation from your home to the ship and back for the full assignment period. In some locations, we'll even have someone meet you!

Do I need travel documents?

Employment onboard the Pride of America does not require a passport but recommended.

Overall, valid passports are needed for all our new crew members. New hires that are not US citizens, US Permanent Residents or Canadian will need to obtain a C1/D visa.

What is a C1/D visa?

It is a special visa for non US & Canadian nationals to work onboard a cruise ship. This can be obtained at the US Embassy in your respective countries.

What documents do I need to work onboard a US-Flagged vessel, Pride of America?

All crewmembers aboard the Pride of America are Merchant Mariners. In order to become a Merchant Mariner one must be in possession of a Merchant Mariner Card (MMC) and a Transportation Worker Identification Credential (TWIC) card. The MMC is issued through the United States Coast Guard (USCG) and the TWIC is issued through the Transportation Security Administration (TSA). You cannot work onboard our US-flagged vessel without these documents! NCL will assist you with obtaining all necessary credentials to work onboard the Pride of America.

What sort of training do I need to complete in order to be a US Merchant Mariner?

All of our crewmembers must successfully complete Standards for Training Certification and Watchkeeping (STCW) training. This training is implemented and conducted by the USCG. The STCW training is a one week course held onboard the Pride of America. NCL will coordinate your STCW Training prior to your first shipboard assignment.

Where can I learn more about MMC’s, STCW courses and other US Merchant Mariner related- material?

You can learn more about becoming a Merchant Mariner by visiting the United States Coast Guard’s National Maritime Center (NMC) website at: www.uscg.mil/nmc/ or calling 1-888-IASKNMC

Where can I learn more about the TWIC card?

You can learn more about the TWIC card by visiting www.tsa.gov/what_we_do/layers/twic/twic_faqs.shtm

Where do I sleep and what will it look like?

Living space can vary based on ship and the position. While the management level position will have a single room, non-management will be sharing with roommates. Although the room is small, you will have a comfy bed, a shared tv, personal closet space and full bathroom. You'll have clean sheets and fresh towels!

Is there a place to relax?

Yes. There is a common room where our employees can gather to play games, share experiences and even to watch a movie. In some ships, we even have an Internet Cafe just for our crew to check in with what's going on back at home.

Can you drink alcohol onboard?

Yes, when you're not scheduled to work and off duty. Just remember that we have a zero tolerance policy for certain positions and alcohol limitations. And no matter what, YOU are RESPONSIBLE for being on time for your shift and SOBER! Reporting to work under the influence or hung over is cause for immediate termination. That's definitely NOT what you want to happen!

Can I bring a friend, family, maybe a pet?

Space onboard is very limited. Any offer is for employee only.

What should I pack?

We recommend that you pack for a 1-week trip and consider bringing items that are on the suggested packing list. We'll set you up with the proper uniforms so you need off-duty clothes. There are times when you may be called on to participate in a formal event, so one dressy outfit is worth packing. There are shops onboard that our employees can shop from, at a discounted rate. And some of the best bargains can be found at some of the ports you'll visit.

What about medical care?

While you're onboard, the medical doctor onboard will provide you medical care.

Can I use the guest pool and the gym?

Guest facilities are for guests only. Employees are provided with employee only facilities. We have a well equipped gym onboard for you to keep in shape! However, we just don't have the space for an employee only pool. But, many itineraries offer a port of call with some of the most beautiful beaches and resorts that you can visit if you're off duty and headed a shore.

What's the chain of command?

The ultimate final word is the Captain, Master of the vessel. There is a clear chain of command that should be followed in seeking advice, assistance, resolutions, etc.

What happens at the end of my assignment?

Each assignment concludes with a performance review. Based on the evaluation, you will be asked to return. In some cases, we can even provide a return assignment before you even leave the ship.

Is there a difference between brands?

Yes, our U.S. Flagged ships and International Fleet have some differences in terms of employment conditions. At the time of hire, you will be explained in detail the terms and conditions for the brand you are being assigned.

If you work on a U.S. Flagged ship, Pride of America, you will pay all applicable federal, State/Hawaiian and local taxes.

U.S. crew members assigned to an international ship will have federal taxes withheld.

If you are assigned to an international ship, it will be your responsibility to report income earned when you return to your respective country.

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Most ships are operated by multinational crews and shore teams. Effective communication is a mandatory requirement of the IMO STCW Convention, SOLAS, ISM Code and additional international standards to ensure the safety of crews and vessels.

Crew on all ship types require a level of English to meet the competencies of their rank, however, English may be a second or third language for seafarers and communication is often a leading factor in maritime accidents.

How we can help

We can assist companies and individuals to assess Maritime English levels for recruitment and training purposes. Designed for the shipping industry, our system is used by vessel operators in the cargo, cruise and offshore sectors worldwide.

Our system can be implemented rapidly and we can assist employers with company policies on standards of English language competency,

The Marlins English Language Tests are taken online at our Test Platform. Our tests use contemporary English testing methodology and enable employers to assess understanding of English quickly and accurately.

Through our Test Platform, companies with multiple sites can manage the purchase and distribution of tests through one central account.

Test users can practise each question type before they start the test and help information is available in multiple languages. A certificate of the user’s result can be printed out at the end of the test.

We offer 3 ways to take a Marlins test:

Approved Test Centre

At Marlins Approved Test Centres, seafarers can take tests in a physical controlled environment, receiving an “approved” certificate recognised by many flag states.

Proctored Assessment

AI proctored assessment is available for remote testing, if travel to an Approved Test Centre is not possible.

Unsupervised

Individuals can take the test in any location: this will lead to a “standard” certificate with a disclaimer stating that testing was unsupervised.

An Introduction to Standard Maritime Communication Phrases

English is the working language of the seas and effective communication is vital in ensuring safe and successful operations at sea.

Poor communication is the root cause of accidents within the shipping industry. English may not be spoken fluently between all members of a mixed nationality crew or between ship and shore: Standard Marine Communication Phrases (SMCP) is a set of key phrases developed by the IMO to support non-native speakers of English.

SCMP aims to improve:

External communication phrases used in ship to ship and ship to shore communications.
Internal communication phrases used on board the ship.
SMCP is a mandatory part of the STCW Convention. Seafarers of all nationalities must know what these phrases mean, when they should be used and how they are to be pronounced. You are required to know these phrases instinctively and immediately when needed.

Marlins’ SMCP e-learning course has been developed to bridge the language gap and make sure you are able to communicate accurately and fluently with your colleagues on board your ship, with other seafarers and with shore personnel.

The course will:

Give seafarers a better understanding of the language rules and conventions used in SMCP.
Immerse learners in a number of realistic emergency situations where they have to respond correctly.
Allow learners to record and re-record their responses so individuals can work on pronunciation of difficult words and phrases.

Maritime English e-learning p rogramme for engineers

Effective communication is a mandatory requirement of the IMO STCW Convention, SOLAS, ISM Code and additional international standards to ensure the safety of crews and vessels. A breakdown in communication can have far-reaching consequences for the crew, the marine environment, the cargo, vessel and the ship operator. English is acknowledged to be the common working language of shipping internationally, however, crews have varying standards of Maritime English competence.

This new flagship programme from Marlins builds on our years of expertise as established global leaders in Maritime English assessment and training. The course also fulfils the IMO Model Course 3.17, Maritime English (General Maritime English) requirements for Maritime Engineers and is suitable for seafarers at elementary (A2) language level.

This original new course aims to develop the Maritime English level of seafarers, focussing on the specific communication needs of marine engineer officers and crew.

Through taking this course, seafarers will improve their English language and communication skills within multi-national crews, during inspections and in ship /shore communications.

Set on the “MV Marlin”, the course consists of five units, each with a different maritime theme which integrates grammar, maritime vocabulary, SMCP and pronunciation into a comprehensive self-study programme.

Marlins Maritime English specialists have devised a variety of highly creative, interactive speaking, listening and reading tasks to engage and motivate the learner throughout.

An in-built speech recording facility allows learners to compare their own speech with that of a native speaker and encourages self-directed practice.

Each unit concludes with a short revision task to reinforce the learning and provide feedback.

There are three different English Language Tests targeted at specific industries

The ICS Marlins English Language Test for Seafarers allows ship operators to demonstrate that seafarers, of any nationality, have been assessed on their ability to communicate in English – a necessity that has been given additional emphasis by the ISM Code and the revised STCW Convention.

Cruise Ship Staff

The Marlins English Language Test for Cruise Ship Staff is tailored specifically for the Cruise Industry. The test is applicable to all marine hotel positions on board cruise ships and can be taken by any nationality in any location worldwide. Test questions have particular emphasis on staff / guest interactions and customer service within a multicultural environment.

Offshore Workers

The Marlins English Language Test for Offshore Workers is set within the context of the oil and gas industry. However, it focuses on the ability to understand English as opposed to testing specialised technical skills. It is suitable for all nationalities and positions regardless of whether they are based offshore or onshore.

STCW SECURITY TRAINING

All our tests are taken online at the Marlins Test Platform. You can register your account for free today, and purchase tests online using any major credit / card. The tests will be available immediately in your online account. For help using the Test Platform please see our support page.

Test of Spoken English

Get in touch with us to find out how you can use TOSE as part of your recruitment program.

The Marlins Test Of Spoken English (TOSE) provides the oral assessor with a standardised interview format for assessing the speaking and listening skills of all ranks and nationality of seafarers.

Used as a stand-alone product, it provides a thorough assessment of the seafarer’s ability to understand and speak English.

Used in conjunction with online test it provides you with a complete profile of the seafarer’s language proficiency.

Key Features of the Marlins Test of Spoken English:

Provides the interviewer with a standardised interview protocol for assessing the speaking and listening skills of seafarers. Offers extensive guidelines and criteria on how to grade the seafarer’s speaking and listening abilities. Offers a standardised means of recording and interpreting test results. Results can be used to support the outcome of the ICS Marlins Test. Providing a complete language profile for the employer. Results can be used to highlight specific skill areas which require training.

As with our online test, we provide a Test of Spoken English for Seafarers, Cruise Ship Staff and Offshore Workers.

Frequently Asked Questions

Why do seafarers need to learn english.

STCW95 stipulated that, among other requirements, Officers of the Watch need a level of English ‘adequate to communicate with other ships and coast stations and multilingual crews’. This vague definition highlights the difficulty in pinpointing exactly what is expected. Communicating in a foreign language is a complex process. It requires linguistic knowledge and a wide range of skills. Rote learning of simple phrases will not suffice in circumstances such as emergencies and inspections. A much broader and deeper ability to communicate effectively is required. At Marlins we teach the essential combination of knowledge and skills which enables seafarers to approach every situation with more confidence. Confidence breeds fluency and a willingness to continue to build upon existing knowledge.

What kind of English do seafarers need to learn?

We’ve been looking at the issue of English language communication among seafarers since 1994. We’ve spent a lot of time in crewing sites around the world, speaking with owners, managers and seafarers, visiting companies, colleges and ships, as well as creating a dialogue with industry regulators. In short, we’ve tried to look at crewing and seafaring in its entirety. This contact has taught us that most seafarers already possess an understanding of technical English relating to their area of work. However, this alone is insufficient. Technical vocabulary is useless without a ‘common core’ of English combined with the ability to communicate. At Marlins, we believe that seafarers, like all specialists, also need a broad-based knowledge and understanding of the underlying principles of English. Given sufficient training and practice, seafarers can vastly improve the communicative skills that they need to bring to the workplace. There is much talk of seafarers, or indeed anyone, panicking in their own language. The more seafarers can understand and use ‘everyday’ English, the more chance they will have of communicating effectively in situations which by their very nature are unforeseeable.

How do I know who needs English language training?

The problem will probably be smaller than you think. In our experience, after assessment, around 20-25% of a company’s non-native English speaking crews will need some tuition. Your first step is to identify who they are. The Marlins Test is a good starting point, combined with brief interviews with all those who perform unsatisfactorily in the test. Once identified, your company can explore the most cost-effective way of implementing a solution.

How much time is needed?

From 120 hours to a lifetime, depending on the individual seafarer’s requirements. Because language learning is an ongoing process, we usually advise companies to initiate an eighteen month training period, during which time the onus lies with the seafarer to implement his own study. This may be an unsatisfactory answer for companies who only employ seafarers for single contracts. Equally, it might seem unsatisfactory in terms of cost for companies with permanent staff on the books. Unfortunately, there are no quick fix solutions to language learning, however, we can help your company set up an English language training programme which allows seafarers access to appropriate material at sea and effective support on shore.

Is the solution expensive?

At Marlins we are realistic enough to understand that while many companies want to improve their seafarers’ skills, training budgets are often under pressure. We tailor solutions to fit every requirement. We can advise you on ways to offset training costs, having found that many seafarers want to learn English for social as well as professional reasons. We maintain that English language training is a long-term commitment from both company and individual learner. With our experience we can ensure that the best possible support is given to your sea staff where and when it is needed most and at a price which is acceptable.

How do I start?

The Marlins Audit is a quick and easy way to get a snapshot of the English language training needs of your company. We offer the audit at cost (detailed billing will be supplied). You will receive a thorough report with recommendations for implementing a cost-effective training solution. Contact us right now for more information.

Mon-Fri 9am - 7pm EST Sat-Sun 9am - 6pm EST

A Genuine Welcome

At MSC Cruises it is our aim to provide you with a service full of warmth and friendliness . Our staff training programs ensure we know how to look after our guests with the right amount of respect and discretion. Whether we are bringing you drinks, preparing your food, or answering any questions you may have, we will do our best to be helpful . You will find our staff to be spontaneous and natural so you can relax and enjoy every single moment of your vacation, safe in the knowledge you are in good hands. Comfort first • A high staff per guest ratio , ensures an effective high quality service on board • Our multilingual staff deliver information in languages most widely-recognized by our guests • Our problem solving attitude , provides attentive and quick solutions to any request Maintaining the highest standards • Each of our highly qualified masters draws on the company’s experience to navigate our fleet of ships • Dedicated staff operating procedures and ongoing staff training • Thorough onboard familiarization takes place for each new crew member during their first two weeks • We provide motivating welfare programs for personnel, such as the “Employee of the Month” award • Healthy, well equipped and well trained crew: our crew undergoes extensive screening and medical checks, and are thoroughly trained to follow strict measures to insure your health onboard.

Captain Alex Galotto graduated from the Nautical Academy in 1977. After graduating he undertook his first role on board a cruise ship by serving as a Deck Cadet.

From here he climbed the ranks earning a wealth of experience in many roles. He achieved his first command in 1996. He joined MSC Cruises in January 2024.

After obtaining his Nautical diploma in 1988, Captain Benini commenced his maritime career by serving in the Italian Navy. In 1990, he transitioned to the cruise sector, joining his first cruise ship as a Deck Officer.

He rose through the ranks and assumed his first command in 2006. From 2015 to 2017 he held the role of Fleet Captain of a major cruise company. In February 2024, he brought his wealth of experience to MSC Cruises, assuming the position of Master.

Captain Paparo attended Nino Bixio Nautical Institute in Sorrento, and during his summer holidays he joined cargo vessels to enrich his skills. Once graduated in 1997, he started to work on ferry vessels as Deck Cadet, until 2002 when he joined the cruise industry. In 2008 he was promoted First Officer, and ten years later he reached the role of Master. He is well proficient with new generation Azimuthal propulsion vessels, as well as conventional systems vessel. Captain Paparo joined MSC Cruises in 2022, after twenty years of experience in the cruise industry.

He started his career on 1999 in MSC cargo ships while he was still studying at Nautical Institute in Piano di Sorrento, Italy. Since then, he continued to work for MSC cargo division until reaching the rank of Chief Officer. In 2010, he then moved to the MSC cruise division as Second Officer on the MSC Orchestra. Since then, he continued his career as First Officer, Safety Officer, Staff Captain roles and then promoted to Captain on MSC Divina in 2022.

Captain Battinelli graduated from the Nautical institute, Francesco Caracciolo, in 1983 and begin working on cargo ships as rank of Deckhand. He continued to move up in different ranks and in 1996, he was promoted to First Officer. He joined MSC Cruises after twenty years of experience with the cruise industry. Despite his prestigious career, Stefano underwent a month of training before becoming the Master of MSC Orchestra in December 2017. He has a wide experience in new builds and has been in charge of various classes of ships recently.

At MSC Cruises it is our aim to provide you with a service full of warmth and friendliness . Our staff training programs ensure we know how to look after our guests with the right amount of respect and discretion. Whether we are bringing you drinks, preparing your food, or answering any questions you may have, we will do our best to be helpful . You will find our staff to be spontaneous and natural so you can relax and enjoy every single moment of your vacation, safe in the knowledge you are in good hands. Comfort first • A high staff per guest ratio , ensures an effective high quality service on board • Our multilingual staff deliver information in languages most widely-recognized by our guests • Our problem solving attitude , provides attentive and quick solutions to any request Maintaining the highest standards • Each of our highly qualified masters draws on the company’s experience to navigate our fleet of ships • Dedicated staff operating procedures and ongoing staff training • Thorough onboard familiarization takes place for each new crew member during their first two weeks • We provide motivating welfare programs for personnel, such as the “Employee of the Month” award • Healthy, well equipped and well trained crew: our crew undergoes extensive screening and medical checks, is thoroughly trained and strictly follows the measures of our Health & Safety Protocol

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MSC Cruises

That's Viral Now

Cruise Ship Facts That Are Rarely Talked About

Posted: December 14, 2023 | Last updated: December 14, 2023

For some people, cruises are the ultimate getaway when planning their travels. They are a floating ecosystem and it's almost like being in a whole new world where everything you might need is located all in one place. But they also come with their own set of rules and realities. Whether you're a luxury cruise line expert or a novice thinking about taking your first trip, you'll want to know these cruise secrets before hopping on board. From secret amenities to things crew members know but never tell the guests, these fun facts will shed new light on the whole experience.

A Morgue Lurks Within Every Cruise Ship

Cruises are supposed to be about letting loose and having fun but there is often a dark side to cruises that passengers don't really see. Because a large portion of cruise goers usually tend to be older it's actually not uncommon for people to pass away while on ship.

One former crew estimated that around three people pass away every month on a cruise. Due to this, all cruise ships are required to have a morgue on board and usually has room for around three to six bodies.

<p>The requirement that crew members be as hospitable and nice as possible to passengers, they don't usually get a chance to say everything they'd like to say. For this reason, cruise ships keep a log where they write down everything that happens while on a trip. These logs keep everything from something as big as a fire or injury to something as minimal as a comment a guest made.</p><p>It sounds weird but all of that information helps an incoming crew best prepare and spot potential hazards and how to manage them best. This log can also be used as a venting outlet for crew.</p>

It Might Sound Creepy but Crew Members Keep Record of Everything That Guests Do

The requirement that crew members be as hospitable and nice as possible to passengers, they don't usually get a chance to say everything they'd like to say. For this reason, cruise ships keep a log where they write down everything that happens while on a trip. These logs keep everything from something as big as a fire or injury to something as minimal as a comment a guest made.

It sounds weird but all of that information helps an incoming crew best prepare and spot potential hazards and how to manage them best. This log can also be used as a venting outlet for crew.

<p>If you have ever seen pictures from a cruise you will have noted that the pools are often the most crowded areas on the ship. Even though the ship is floating on water, people just gravitate toward the pools anyway.ÃÂ It turns out that most cruise ships have "secret" pools reserved for their staff only. Because these pools are dedicated to staff they are often much less crowded.</p><p>Guests can however be invited and of course, a guest would have to make quite the impression on the crew in order to be invited to the secret pool. The invite is actually harder to secure than you would think, considering some of the rules on board.</p>

The Eerie Hidden Pools of Cruise Ships

If you have ever seen pictures from a cruise you will have noted that the pools are often the most crowded areas on the ship. Even though the ship is floating on water, people just gravitate toward the pools anyway. It turns out that most cruise ships have "secret" pools reserved for their staff only. Because these pools are dedicated to staff they are often much less crowded.

Guests can however be invited and of course, a guest would have to make quite the impression on the crew in order to be invited to the secret pool. The invite is actually harder to secure than you would think, considering some of the rules on board.

<p>Passenger safety on board is paramount and maintaining that safety is not an easy task. Crew are sometimes forced to speak in code, so they don't incite panic while still being able to act quickly during an emergency. Some of these codes are used for dealing with medical emergencies, reacting to a fire, or responding if someone falls overboard. If you ever wondered about what code word is usually used for someone falling overboard, then it's "oscar."</p><p>This really makes a lot of sense since the last thing you really want is to terrify your passengers or cause a panic making it harder to do your job.</p>

The Crew Speaks in Code to Keep Guests in the Dark

Passenger safety on board is paramount and maintaining that safety is not an easy task. Crew are sometimes forced to speak in code, so they don't incite panic while still being able to act quickly during an emergency. Some of these codes are used for dealing with medical emergencies, reacting to a fire, or responding if someone falls overboard. If you ever wondered about what code word is usually used for someone falling overboard, then it's "oscar."

This really makes a lot of sense since the last thing you really want is to terrify your passengers or cause a panic making it harder to do your job.

<p>Many cruise ships have casinos on board, and since most of the time you are traveling through international waters, it's completely legal. This also means that the cruise ship isn't necessarily subject to a single area's laws concerning gambling. The rules onboard will occasionally change depending on whatever country is closest.</p><p>Cruise ships might switch up the number of decks they use for blackjack, etc. and your odds of winning can change dramatically depending on where you are. Just be aware that the rules governing their games aren't set in stone, and can change.</p>

Gambling Rules on Board Aren't as Legal as You Think

Many cruise ships have casinos on board, and since most of the time you are traveling through international waters, it's completely legal. This also means that the cruise ship isn't necessarily subject to a single area's laws concerning gambling. The rules onboard will occasionally change depending on whatever country is closest.

Cruise ships might switch up the number of decks they use for blackjack, etc. and your odds of winning can change dramatically depending on where you are. Just be aware that the rules governing their games aren't set in stone, and can change.

<p>The buck stops with the Captain at all times while on board which is a fantastic system when it works, and it typically does. It makes sense that one person with experience should calling the shots during an emergency. The last thing you would want is two or more people wasting time arguing over a decision in a crisis. That being said, even captains make mistakes, and sometimes those mistakes can be disastrous for a ship or its passengers.</p><p>It's not often that it happens which is why when it does it usually makes headlines. A few cruise ships have even been sunk due to a captain's decisions.</p>

Even Cruise Ships Are Vulnerable to Mysterious Accidents

The buck stops with the Captain at all times while on board which is a fantastic system when it works, and it typically does. It makes sense that one person with experience should calling the shots during an emergency. The last thing you would want is two or more people wasting time arguing over a decision in a crisis. That being said, even captains make mistakes, and sometimes those mistakes can be disastrous for a ship or its passengers.

It's not often that it happens which is why when it does it usually makes headlines. A few cruise ships have even been sunk due to a captain's decisions.

<p>Strange things happen while at sea, and one of those things is when people go missing. It sounds weird but people really do go missing on ships. Approximately 165 people reportedly went missing while on a cruise from 1995 to 2011.</p><p>There is speculation that the number is possibly higher. This is separate from passengers that fall overboard. We're talking about people who have just disappeared without a trace and were never seen again.</p>

Sometimes Passengers Go Missing at Sea

Strange things happen while at sea, and one of those things is when people go missing. It sounds weird but people really do go missing on ships. Approximately 165 people reportedly went missing while on a cruise from 1995 to 2011.

There is speculation that the number is possibly higher. This is separate from passengers that fall overboard. We're talking about people who have just disappeared without a trace and were never seen again.

<p>On occasion you will hear about pirates taking over cargo ships or something like that but you don't often hear about cruise ships being boarded. Still, it does happen, and because of that the crew is trained for it.</p><p>In 2005 a cruise ship was targeted, and the crew used some kind of acoustic weapon to assault the pirates' eardrums. The attack was thwarted, and everyone on board went about enjoying their vacations.</p>

"I'm the Captain Now" - There's a Risk of Pirates Coming Onboard

On occasion you will hear about pirates taking over cargo ships or something like that but you don't often hear about cruise ships being boarded. Still, it does happen, and because of that the crew is trained for it.

In 2005 a cruise ship was targeted, and the crew used some kind of acoustic weapon to assault the pirates' eardrums. The attack was thwarted, and everyone on board went about enjoying their vacations.

<p>Where there are often hookups between crew members, they are strictly forbidden to fraternize with passengers while on board. This rule is mainly in place to protect the crew from being accused of anything inappropriate but it is also to protect the cruise company from being sued by a passenger.</p><p>The cruise company will have a much easier time cleaning up in-house than it would feilding a public lawsuit with a passenger.</p>

No Fraternization With Guests

Where there are often hookups between crew members, they are strictly forbidden to fraternize with passengers while on board. This rule is mainly in place to protect the crew from being accused of anything inappropriate but it is also to protect the cruise company from being sued by a passenger.

The cruise company will have a much easier time cleaning up in-house than it would feilding a public lawsuit with a passenger.

<p>You have surely heard of the brig before but did you know there is one on a cruise ship and you don't have to be military to be thrown in it. It's a sort of jail cell on a ship, and it's reserved for passengers that break the law' get a bit too rowdy or in any way threaten the safety of other passengers or crew.</p><p>There is no judge or jury on a ship so if you're thrown in the brig, you'll most likely spend the rest of your vacation there or until the ship makes port and can offload you to the authorities. Sometimes this leaves you in a different country than the one you sailed from.</p>

You're Under Arrest

You have surely heard of the brig before but did you know there is one on a cruise ship and you don't have to be military to be thrown in it. It's a sort of jail cell on a ship, and it's reserved for passengers that break the law' get a bit too rowdy or in any way threaten the safety of other passengers or crew.

There is no judge or jury on a ship so if you're thrown in the brig, you'll most likely spend the rest of your vacation there or until the ship makes port and can offload you to the authorities. Sometimes this leaves you in a different country than the one you sailed from.

<p>It's never good when someone goes overboard but on a cruise ship it can be especially complicated to initiate a rescue. If a passenger goes overboard during a cruise, you may see crew members throwing stuff over the side in order to mark where they are in the water.</p><p>There aren't any landmarks in the ocean, meaning your brain doesn't have anything to refer to when trying to locate an overboard passenger from the top of a very high cruise ship.</p>

Rescuing Passengers Who Went Overboard Is Complicated

It's never good when someone goes overboard but on a cruise ship it can be especially complicated to initiate a rescue. If a passenger goes overboard during a cruise, you may see crew members throwing stuff over the side in order to mark where they are in the water.

There aren't any landmarks in the ocean, meaning your brain doesn't have anything to refer to when trying to locate an overboard passenger from the top of a very high cruise ship.

<p>If you have ever noticed your crew is especially happy or chatty it may be because they have had a couple of drinks themselves. Crew members get great discounts on alcohol and although most cruise lines say they randomly test their employees to ensure that they're not drinking while on the job, they still manage to sneak a few drinks here and there.</p><p>According to former crew members, it happens more than from time to time. Some former crew members have also come out and said that drinking among crew members is much more common than some cruise companies would have their passengers believe.</p>

Crew Members Are Drinking All Day on Cruises

If you have ever noticed your crew is especially happy or chatty it may be because they have had a couple of drinks themselves. Crew members get great discounts on alcohol and although most cruise lines say they randomly test their employees to ensure that they're not drinking while on the job, they still manage to sneak a few drinks here and there.

According to former crew members, it happens more than from time to time. Some former crew members have also come out and said that drinking among crew members is much more common than some cruise companies would have their passengers believe.

<p>We all heard about outbreaks onboard cruise ships curing the 2020 pandemic. They got big news coverage as essentially floating petri dishes. Due to thousands of people situated together in a tight space the outbreaks seem to spread faster.</p><p>Even before the pandemic there were plenty of outbreaks. For example in 2014, around eight cruise ships and many of their passengers were hit with the norovirus. As a result there have been strict procedures and rules to limit the spread of sickness during an outbreak but the risk is always going to be there.</p>

Disease Outbreaks Are More Common Than You Think

We all heard about outbreaks onboard cruise ships curing the 2020 pandemic. They got big news coverage as essentially floating petri dishes. Due to thousands of people situated together in a tight space the outbreaks seem to spread faster.

Even before the pandemic there were plenty of outbreaks. For example in 2014, around eight cruise ships and many of their passengers were hit with the norovirus. As a result there have been strict procedures and rules to limit the spread of sickness during an outbreak but the risk is always going to be there.

<p>There are a lot of reasons that cruise lines don't tend to hire American workers and one of the reasons is that Americans wouldn't put up with the long hours required on a cruise ship. The typical work week in America is around 40 hours, compared to the sometimes 100-hour long work week on a cruise ship.</p><p>Together with different and less generous overtime rules as well as lower pay, it's not hard to see why there aren't as many Americans in the cruise industry.</p>

Crew Members Are Mostly From Outside of the USA

There are a lot of reasons that cruise lines don't tend to hire American workers and one of the reasons is that Americans wouldn't put up with the long hours required on a cruise ship. The typical work week in America is around 40 hours, compared to the sometimes 100-hour long work week on a cruise ship.

Together with different and less generous overtime rules as well as lower pay, it's not hard to see why there aren't as many Americans in the cruise industry.

<p>Cruise ships aren't really required to operate to the same standards as other companies located on land in the U.S. and because of that the medical care available to passengers can sometimes be hit or miss.</p><p>It's common for cruise ships to hire doctors from countries with lower medical standards than in the U.S. and also have the facilities on board a cruise ship to be not quite as great as you'd find on land. Together with the fact that doctors on cruise ships basically can't be sued for malpractice, it leaves something lacking in the care like on a lot of cruise ships.</p>

Medical Care Can Be Spotty

Cruise ships aren't really required to operate to the same standards as other companies located on land in the U.S. and because of that the medical care available to passengers can sometimes be hit or miss.

It's common for cruise ships to hire doctors from countries with lower medical standards than in the U.S. and also have the facilities on board a cruise ship to be not quite as great as you'd find on land. Together with the fact that doctors on cruise ships basically can't be sued for malpractice, it leaves something lacking in the care like on a lot of cruise ships.

<p>Where does all the human waste go when you're on a ship and out at the ocean? It goes exactly where you might expect it to go, in the ocean. Cruise ships simply dump waste when they are around 12 miles from shore. They are required to treat it first but it still isn't great for the environment and it's quite gross.</p><p>Not all countries have the same laws either and this means that sometimes cruise ships will discharge waste when they're closer to shore in a country with more lax laws like recently when Canadians complained about U.S. cruise ships dumping near British Columbia.</p>

Where Does All The Waste Go?

Where does all the human waste go when you're on a ship and out at the ocean? It goes exactly where you might expect it to go, in the ocean. Cruise ships simply dump waste when they are around 12 miles from shore. They are required to treat it first but it still isn't great for the environment and it's quite gross.

Not all countries have the same laws either and this means that sometimes cruise ships will discharge waste when they're closer to shore in a country with more lax laws like recently when Canadians complained about U.S. cruise ships dumping near British Columbia.

<p>It goes without saying that rooms for crew members are much different than the rooms for guests on cruise ships. Crew quarters are very cramped in comparison and for the most part rooms are shared by multiple crew members.</p><p>That being said, crew members do have their own break areas and even have crew-only events, classes, and a pool for staff only. On the downside they don't really get to enjoy all of that stuff very often because they work such long hours.</p>

Tight Quarters for the Crew

It goes without saying that rooms for crew members are much different than the rooms for guests on cruise ships. Crew quarters are very cramped in comparison and for the most part rooms are shared by multiple crew members.

That being said, crew members do have their own break areas and even have crew-only events, classes, and a pool for staff only. On the downside they don't really get to enjoy all of that stuff very often because they work such long hours.

<p>You would think there would be some kind of system making sure every guest is accounted for when they cruise pulls away from port but there isn't. The cruise is not going to wait at port for a couple of passengers who failed to get back in time. If you're late getting back to the ship there is a good chance you will be watching from shore as your ship sails away.</p><p>That's why it's important that you always remember to get back to the ship well before it's scheduled departure. It's also a good idea to carry your documents and passport with you just in case you're left behind in a foreign country.</p>

Cruise Ships Wait For No One

You would think there would be some kind of system making sure every guest is accounted for when they cruise pulls away from port but there isn't. The cruise is not going to wait at port for a couple of passengers who failed to get back in time. If you're late getting back to the ship there is a good chance you will be watching from shore as your ship sails away.

That's why it's important that you always remember to get back to the ship well before it's scheduled departure. It's also a good idea to carry your documents and passport with you just in case you're left behind in a foreign country.

<p>To keep things running smoothly while feeding thousands of guests, it's no surprise that most cruise ship kitchens run their operations with military-like precision. With that many mouths to feed they have to ensure that they have enough food on board for everyone and stay within a budget working hard to eliminate waste.</p><p>Some kitchens are so precise that they can predict consumption down to a margin of two meals for a week. Sometimes crews even change up how much they order based on the nationality of their guests. For example, a ship with many Americans might order more ketchup than one with a majority of other nationalities.</p>

Preparing the Kitchen Is Done With Military Precision

To keep things running smoothly while feeding thousands of guests, it's no surprise that most cruise ship kitchens run their operations with military-like precision. With that many mouths to feed they have to ensure that they have enough food on board for everyone and stay within a budget working hard to eliminate waste.

Some kitchens are so precise that they can predict consumption down to a margin of two meals for a week. Sometimes crews even change up how much they order based on the nationality of their guests. For example, a ship with many Americans might order more ketchup than one with a majority of other nationalities.

<p>Alcohol is always the most expensive part of any trip for good reason. There are really good margins for alcohol sales so it makes sense that there would be strict rules regarding their biggest money maker. Cruise lines force you to use the bars on the ship and for this reason, people have figured out how to smuggle their own booze onto cruises.</p><p>For these reasons guests get really inventive with the way they smuggle on alcohol. One way of sneaking alcohol on board a cruise ship involves filling a plastic bladder with booze in an effort to evade x-ray detection. People have also resorted to filling mouthwash bottles with alcohol and adding food coloring to dye them a specific color.</p>

Hiding Drinks Isn't Easy

Alcohol is always the most expensive part of any trip for good reason. There are really good margins for alcohol sales so it makes sense that there would be strict rules regarding their biggest money maker. Cruise lines force you to use the bars on the ship and for this reason, people have figured out how to smuggle their own booze onto cruises.

For these reasons guests get really inventive with the way they smuggle on alcohol. One way of sneaking alcohol on board a cruise ship involves filling a plastic bladder with booze in an effort to evade x-ray detection. People have also resorted to filling mouthwash bottles with alcohol and adding food coloring to dye them a specific color.

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8 Norwegian Cruise Passengers Stranded on African Island Catch Up to Ship After Traversing 7 Countries

The group of stranded American and Australian passengers included four elderly people, one with a heart condition and a pregnant woman

Natalia Senanayake is an Editorial Assistant, Lifestyle at PEOPLE. She covers all things travel and home, from celebrities' luxury mansions to breaking travel news.

Sipa via AP

Nine Norwegian Cruise Line passengers were reportedly left behind on the African island of São Tomé and Príncipe on March 27
The group was on a guided excursion that got delayed, leading them to miss the ship’s "all aboard" call
A statement from Norwegian Cruise Lines noted that all guests are responsible for returning to the docked ship at the designated call time
Eight people were able to catch up to the ship on Tuesday morning after reportedly traversing seven countries.
One, who had fallen ill before the incident, has safely returned to the U.S.

Multiple passengers were stranded on an island in Africa after their Norwegian Cruise Line ship reportedly left them behind. After several days of uncertainty and a trek across seven countries, they're now back on board the vessel.

On Wednesday, March 27, South Carolina couple Jill and Jay Campbell were enjoying a guided tour on the island of São Tomé and Príncipe located off the continent's western coast, ABC15 News reported at the time. The pair was with six other American and Australian passengers when they realized they wouldn’t make it back to the ship on time due to their tour taking longer than planned.

Though the tour operator contacted the cruise ship’s captain to inform them of the delay, the captain refused to let them back on the still-anchored ship when they arrived at the port because it was after the "all aboard" call, per the outlet.

The São Tomé and Príncipe Coast Guard allegedly then took them by boat directly to the ship where the captain again did not permit them to board.

The group later encountered another stranded passenger, an 80-year-old woman, who was hospitalized on the island after a cruise line tour, the outlet stated. The woman reportedly experienced memory and vision loss due to a medical emergency.

In addition to the ill passenger, the group also includes one person who is pregnant, one with a heart condition and four elderly travelers.

The majority of the group left their medications and credit cards on the ship except for the Campbells, who have reportedly paid over $5,000 for food, accommodations, and other necessities for their fellow passengers.

On Sunday, the U.S. Embassy in Angola allegedly arranged for the group to fly to the West African country of Gambia, the ship's next planned port of call, so they could reboard.

Google Maps

Unfortunately, the group discovered the cruise ship wasn’t docked at the port in Gambia as planned because it had to spend another day at sea due to low tides. ABC News 4 reports the passengers spent fifteen hours traveling through six countries to make it to the port on Sunday.

“We have to cross the ferry to get into Senegal,” Campbell told the outlet on Monday, marking their seventh country. “We just learned from the gentleman that the ferry hadn’t been working, but he said no problem, if the ferry is not working we will get another little boat and then pick up a car on the other side. And then once we get on the other side of Senegal, it’s another four-hour drive.”

In a statement to PEOPLE, Norwegian Cruise Line said, “On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the island on a private tour not organized through us missed the last tender back to the vessel, therefore not meeting the all aboard time of 3 p.m. local time."

The statement continued, “While this is a very unfortunate situation, guests are responsible for ensuring they return to the ship at the published time, which is communicated broadly over the ship’s intercom, in the daily print communication and posted just before exiting the vessel.”

Never miss a story — sign up for PEOPLE's free daily newsletter to stay up-to-date on the best of what PEOPLE has to offer, from juicy celebrity news to compelling human interest stories.

The cruise line added that guests are “responsible for any necessary travel arrangements” to meet the ship at the next port and that they had each of their passports “delivered to the local port agents to retrieve” when they missed their all aboard call.

The group was finally able to catch up to the vessel. They reached Dakar, Senegal, its next port, on Monday night, PEOPLE confirmed.

After what they'd been through, Jill told NBC News in a story published on Tuesday, "We are considering whether or not we are going to board the ship. We believe there was a basic duty of care that they had forgotten about, so it does concern us." While she allowed that Norwegian technically followed protocol, she says, "I believe that they really forgot that they are people working in the hospitality industry and really the safety and well-being of the customers should be their first priority."

On Tuesday morning, the eight passengers, less the person who had fallen ill and later safely returned home to the United States, chose to board the cruise. Norwegian confirmed the news to PEOPLE in a statement.

"Despite the series of unfortunate events outside of our control, we will be reimbursing these eight guests for their travel costs from Banjur, Gambia to Dakar, Senegal. We remain in communication with the guests and are providing additional information as it becomes available,"

The Norwegian Dawn departed from Cape Town, South Africa, on March 20 for a 21-day trip that will end in Barcelona on April 10.

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Dad Takes Aim at Cruise Staff After 20-Year-Old Son’s Fatal Jump

The dad of Levion Parker , the 20-year-old Florida outdoorsman who drunkenly leaped to his death in front of his family on a Royal Caribbean cruise last week, is now questioning how his son was able to get so drunk despite being underage.

In an interview with his hometown newspaper, The Daily Sun , Francel Parker insisted that his son wasn’t suicidal and that they weren’t arguing before his fatal plunge—a statement that contradicts what others onboard told the New York Post they witnessed.

Instead, Francel told the paper his son’s spontaneous jump was done out of drunken ignorance—something he suggested should have been avoidable.

“We don’t drink,” he told the Sun . “I’d like to know how my son was served so much alcohol.”

View this post on Instagram A post shared by Levion Parker (@levionparker)

Despite being over international waters at the time of the fatal plunge, roughly midway between Grand Inagua Island and Cuba, cruises that depart and return from U.S. ports are barred from serving alcohol to anyone under 21. Royal Caribbean has released a statement on the incident, but has not addressed witness statements that claimed Levion was drunk.

Parker added that he’s holding out hope his son, an outdoorsman who won a saltwater fishing tournament just last month, is still alive somewhere in the Caribbean—despite Thursday making it a full week since he disappeared into ocean, and two days since the U.S. Coast Guard called off its search.

“As soon as he went off the side, I prayed over him,” he said, adding that his son was a skilled diver. “I was confident the prayers I said over my son were heard. I stand on the word of God. I believe he is alive.”

The tragedy unfolded around 4 a.m. on April 4, on the 11th deck of the massive Liberty of the Seas cruise liner. Witnesses told the Post last week that Levion was hanging out in a hot tub with his brother when he was approached by his dad, who appeared angry that he’d been drinking.

Authorities Identify Son Who Jumped Off Cruise Ship in Front of Family

After what he perceived as being an argument, the witness Bryan Sims told the Post he heard Levion tell his dad, “I’ll fix this right now.” Moments later, he jumped into the dark ocean below—an incident Sims described as being an “impulsive leap.”

Sims added that the ship was moving “pretty fast” and that Francel screamed for staff to alert the captain, which brought the ship to a complete stop within 20 minutes. The vessel launched rescue boats, but to no avail—Levion was nowhere to be found.

Francel told the Sun he flung six life rings off the ship hoping one would reach his son, who he said accompanied him on board along with his younger brother to take a break from his work on a commercial fishing boat.

Social media posts showed Levion graduated from North Port High School, in southwest Florida between Sarasota and Fort Myers, in 2022. He played football there, and regularly posted about fishing and hunting.

In in its lone statement on the incident, Royal Caribbean said last week it was “providing support and assistance” to Levion’s family.

“The ship’s crew immediately launched a search and rescue effort alongside the U.S. Coast Guard,” it said, adding, “For the privacy of the guest and their family, we have no additional details to share.”

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Cruise ship boss explains why staff will ignore cabin 'do not disturb' signs after 24 hours

Your 'do not disturb' sign means nothing after a certain while.

Tom Earnshaw

Another day, another cruise ship rule explained by those who run the industry.

It's no secret that the massive floating holiday boats come with their own specific rules that passengers have to follow .

Staff aren't exempt from this either, with one very strict rule often broken by cruise liner employees .

And when it comes to departures, there is one timing rule that has been brought to light in some very brutal footage .

The latest little known rule issue has been brought to light by one of the bosses of Florida-based Carnival Cruise Lines.

Englishman John Heald, a senior cruise director for the company, took to his official Facebook page to share a complaint he had directly received following a customer's recent trip on a Carnival cruise liner.

The complaint revolved around 'do not disturb' signs placed on cabin doors by customers.

For Carnival Cruise Lines, they don't have actually have 'do not disturb' signs. In their place, they have 'Snoozin' signs that come in a variety of designs.

Other ships opt for magnets, with most walls on a cruise ship magnetic due to the metal frame throughout the vessels.

A do not disturb sign to let staff know not to enter your room (Getty Stock Images)

Sharing a customer complaint about the 'do not disturb' signs on Carnival cruises, they asked John: "How would you like it if the cabin cleaner walked in on you John Herald.

"Our cleaner knocked and walked in on us ignoring the do not disturb sign we had out. This was not acceptable.

"We took away the gratuity and gave it to other crew people. Is this how Carnival trains their workers?"

Responding, John explained exactly what had happened in this particular case after investigating it within the Carnival cruising company .

Explaining the situation on his Facebook page so other cruise-goers could see it, he carefully said the exact reason for why cleaners went in to their room.

John wrote: "The reason I am sharing this post is because when it was made, early last week, it had lots of you adding your thoughts saying that this was indeed wrong and that it should not have happened.

Gorgeous waters surrounding a cruise ship (Getty Stock Images)

"I have since spoken with the Housekeeping Manager who explained what had happened. The guests had their 'SNOOZIN' sign out for more than 24 hours.

"So it is company policy that we check the safety and well being of the guests and that is what happened here.

"The state room attendant did knock as they always do before entering and as there was no reply they entered the room with the floor supervisor also there.

"The crew member was simply doing her job. I hope this explains the other side to the story. Thanks so much."

More than 1,500 people responded to John, with one saying: "Two sides to every story. I’m glad there is a policy to check on guests, this is good."

A cruise ship cabin (Getty Stock Images)

A second wrote: "Simply answering yes, we’re OK or opening the door would suffice. I’m glad it’s a policy if something happened to me while I’m on the ship I’m glad they’re looking out for my health and safety."

And a third added: "I’d definitely want someone to check on me if I hadn’t been seen or had a sign up for an extended amount of time.

"I think it’s especially important on a cruise, we run into our room attendant multiple times a day so if they don’t see me they know it’s weird."

Topics: Cruise Ship , Holiday , World News , News , Facebook , Viral , UK News , US News , Social Media

Tom joined LADbible in 2024, specialising in SEO and trending content. He moved to the company from Reach plc where he enjoyed spells as a content editor and senior reporter for one of the country's most-read local news brands, LancsLive. When he's not in work, Tom spends his adult life as a suffering Manchester United supporter after a childhood filled with trebles and Premier League titles. You can't have it all forever, I suppose.

@ TREarnshaw

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COMMENTS

What Nationality Are Most Cruise Ship Workers?
Cruise ships employ people from all around the world to fill their staff needs. Different roles require workers with diverse skills and experience, and the cruise line industry encourages cultural diversity among its staff. The nationality of cruise line workers varies depending on where they are employed; however, the majority of cruise ship ...
The 10 kinds of nationality in the cruise industry
When Azamara sails in China, its ships carry Americans and Australians. Brand nationality — Some companies have a nationalist brand identity. Costa is Italian, Holland America is Dutch, Cunard ...
What nationality are crew members?
The officers still are pretty much Greek since they mostly all worked for Chandris.The balance of the crew is truly international.In each of the cruises we've taken,we've always asked one of the ship's officers how many different nationalities are represented onboard.In each case the answer has been over 50.On a recent cruise we asked the chef in-charge of the crew's mess about unique ...
Working with different cultures on a cruise ship
Working on a cruise ship means working and living with persons from cultures different from your own. No two persons are exactly the same, so logically, there will be slight differences in how we behave, with or without the cultural differences. This means, there are differences within cultures as well. Because each crew member is unique, we ...
Crew Nationalities
405. July 13, 2018. #1. Posted August 22, 2019. Hey all - just getting off the valor and noticed that on this cruise and on my previous two this year, the nationalities of the crew seem to be mostly East Asian and from Oceana. I'm part Native American (more than Elizabeth Warren!) and Italian so I do not mean this to be negative or racist ...
Nationality of service crew members?
Cruise Staff is usually American or Canadian (also had Dutch and South African members). Pinnacle is mostly Eastern European i.e. Hungarian (manager + servers), Romanian and Indonesian servers but also Dutch (manager + servers), Belgian (manager), Canadian (chef), German (chef). Show cast is usually American but also had Canadians and Brits.
8 Interesting Facts About Working on a Cruise Ship
Regardless of the role employees take, they can expect to work hard throughout their contract. Crew members work every day of their contract, taking time off in hours rather than in full days. 7 ...
(PDF) The Cruise Ship Employee Do demographics matter?
Data will be collected from former and present ship employees of major cruise corporations such as Carnival Corporation, Royal Caribbean International, Norwegian Cruise Lines and etc. The survey ...
14 Secrets of Cruise Ship Workers
14. They will leave you behind. If you leave the ship for an on-land excursion, make sure you get back before departure time. Cruise lines pay massive fines if they overstay their port time, so ...
Shipboard Life for Cruise Ship Employees
Cruise line employees usually room in areas away from the passenger cabins. They are typically grouped together, by department and in some cases, even nationality. This creates friendships and tight nit relationships among employees of the same department and 'team' atmospheres are often used to describe the social nature among employees ...
What nationality are most cruise ship workers?
The most common nationality among cruise ship workers is the Filipino. They are highly regarded for their hard work, dedication, and positive attitude. The Filipinos take up various roles on a cruise ship, such as housekeeping, food service, and entertainment. Their warm disposition and excellent customer service skills have made them highly ...
Revealing the fascinating story behind the crew on Holland America Line
There is a waiting and cabin attendant staff recruitment and training centre in Jakarta, the capital of Indonesia, and in Manilla in the Philippines is where the front of house training facility is. ... Declaration: I travelled as a guest of Holland America Cruises on their MS Nieuw Amsterdam ship on a 7 Night Mediterranean Cruise from ...
Diversity, Equity and Inclusion :: Norwegian Cruise Line Holdings Ltd
Supplier Diversity. We recognize the value and importance of a diverse supplier base and are committed to facilitate, promote and encourage the growth of small businesses and businesses owned by diverse and/or economically disadvantaged populations. In 2022, approximately 47% of our total U.S. supply chain spending was with small businesses or ...
Crew Diversity on a Cruise Ship
One of the many interesting aspects of life on cruise ships is the incredible diversity of the crew. Because of the international nature of cruise travel and registry laws, staff members come from all over the world. One cruise employee reports: "The band was from Poland, the waiters from the Czech Republic and France.
The truth about working on a cruise ship
01/25/2023. From 14-hour shifts to meager pay, working conditions on cruise ships are tough. No wonder it's becoming increasingly difficult to find staff. While passengers enjoy their cruise ...
What nationality is the crew on NCL ships?
The crews on NCL's non-US flagged ships is very international. The ships I've been on, the Captain and many of his officers have been Norwegian and British. A great number of bar and dining staff were from Eastern Europe, the Phillipines, and India. A lot of the room stewards seemed to be from the Caribbean. The Cruise Director and staff were ...
Cruise Industry and Cruise Ships
In 2022, the cruise industry revenue worldwide amounted to nearly 19 billion U.S. dollars, rising significantly compared to the first two years of the coronavirus (COVID-19) pandemic but remaining ...
Seafarer's professions and ranks
Seafaring is a tradition that encompasses a variety of professions and ranks. Each of these roles carries unique responsibilities that are integral to the successful operation of a seafaring vessel. A ship's crew can generally be divided into four main categories: the deck department, the engineering department, the steward's department, and other.The reasoning behind this is that a ship's ...
What are the requirements to work on a cruise ship?
Age, nationality, and language requirements for cruise ship employment. Importance of a valid passport and necessary travel documents. Significance of a clean background check and police clearance. Anchors Aweigh: Educational and Professional Qualifications. Educational requirements for entry-level and specialized positions.
How Much Do Cruise Ship Workers Make?
A cruise ship crew member for Carnival, Royal Caribbean, or Norwegian Cruise Line can earn an annual average between $16,000 to $20,000. For leadership staff onboard cruise ships, the annual ...
FAQs
Assignments vary depending on the position and brand. For most of our fleet, it can be anywhere between 4 months thru 9 months depending on the position. On the Pride of America only, entry level positions work up to five months with a scheduled, unpaid vacation. Management level positions work four months onboard followed by a scheduled, paid ...
Maritime English
The Marlins English Language Test for Cruise Ship Staff is tailored specifically for the Cruise Industry. The test is applicable to all marine hotel positions on board cruise ships and can be taken by any nationality in any location worldwide. Test questions have particular emphasis on staff / guest interactions and customer service within a ...
Cruises Staff
MSC Cruises staff will look after you with respect and discretion. Discover MSC crew and enjoy the warmth and friendliness of our service. Login Hi, {0} Sign out. ... In 2005 he was transferred to the Cruise Ship Line and, in 2007, received the promotion to First Officer for onboard Safety. In 2012 he was moved to the Main Offices to train ...
Cruise Ship Facts That Are Rarely Talked About
Cruise lines force you to use the bars on the ship and for this reason, people have figured out how to smuggle their own booze onto cruises. For these reasons guests get really inventive with the ...
8 Norwegian Cruise Passengers Stranded on African Island Catch Up to
In a statement to PEOPLE, Norwegian Cruise Line said, "On the afternoon of March 27, 2024, while the ship was in São Tomé and Príncipe, an African island nation, eight guests who were on the ...
Dad Takes Aim at Cruise Staff After 20-Year-Old Son's Fatal Jump
Getty Images/Bruno VincentThe dad of Levion Parker, the 20-year-old Florida outdoorsman who drunkenly leaped to his death in front of his family on a Royal Caribbean cruise last week, is now questioning how his son was able to get so drunk despite being underage. In an interview with his hometown newspaper, The Daily Sun, Francel Parker insisted that his son wasn't suicidal and that they ...
Cruise ship boss explains why staff enter cabins 24 hours ...
Cruise ship boss explains why staff will ignore cabin 'do not disturb' signs after 24 hours. ... with most walls on a cruise ship magnetic due to the metal frame throughout the vessels.
Israel-Hamas War day 189: What's going on in Gaza, Lebanon?
48 min ago US sees Iran moving drones, cruise missiles - report By JERUSALEM POST STAFF breaking news (photo credit: JPOST STAFF). The US had seen Iran moving military assets, such as drones and ...

TRAVELLING STEWDIO

Working with different cultures on a cruise ship

What is Culture?

What is Cultural Awareness?

Some ways in which you can develop cultural awareness:

What is Culture Shock and how to deal with it?

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What are some differences among ship crew members?

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Crew activities on a cruise ship

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14 Secrets of Cruise Ship Workers

1. Americans are the worst cruise workers.

2. Cruise ship workers are trained for pirate attacks.

3. Want to lose weight? Work on a cruise liner.

4. Crew members sometimes mess with passengers.

5. … and chance are the workers might be drunk.

6. For the crew, hooking up with guests on the cruise is strictly forbidden.

7. Crew passengers are almost always being watched.

8. Passengers have a lot of power over how much the crew gets paid.

9. Some cruise workers have double lives.

10. They have no idea what’s going on in the world.

11. They speak in code.

12. The cruise ship has many mafias.

13. There’s a morgue on board.

14. They will leave you behind.

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Revealing the fascinating story behind the crew on Holland America Line

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