journeys kidz interview questions

Top 25 Journeys Interview Questions & Answers

Get ready for your interview at Journeys with a list of common questions you may encounter and how to prepare for them effectively.

Journeys, a renowned footwear retailer, has been making strides in the industry since its inception in 1986. With a strong focus on catering to the fashion-savvy, teenage demographic, the company has successfully established over 1,200 stores across the United States, Canada, and Puerto Rico. Journeys is known for its diverse selection of brands and styles, as well as its commitment to providing an exceptional customer experience. As you prepare for your interview with this iconic company, it’s essential to familiarize yourself with their unique approach to retail and the questions you may encounter during the process. In this article, we will explore some of the most common interview questions at Journeys and provide valuable insights to help you land your dream job.

Journeys Hiring Process

The Journeys hiring process is generally described as straightforward and easygoing, with interviews often conducted by store managers or assistant managers. Applicants can expect to be asked about their availability, past work experiences, and how they would handle various situations in a retail environment. Some interviews may be conducted in a group setting, while others may be one-on-one. The process may take up to two weeks, and interviewers are typically looking for outgoing, customer service-oriented individuals who can fit in well with the existing team.

Common Journeys Interview Questions

1. how would you approach a customer who seems unsure about what type of shoes they’re looking for.

This question is an opportunity for you to demonstrate your sales skills, particularly how well you can read customers and respond to their needs. It also tests your ability to think on your feet, use your product knowledge to guide customers, and your ability to communicate effectively. Ultimately, the interviewer wants to ensure you have the skills to turn an uncertain shopper into a satisfied customer.

How to Answer:

Start by demonstrating your empathetic approach, saying you would first reassure the customer that it’s okay to be unsure. Mention your skills in asking open-ended questions to understand their needs and preferences. Highlight any relevant experiences where you’ve successfully helped similar customers. Finally, emphasize your product knowledge as a tool for making recommendations tailored to each customer’s individual requirements.

Example: When approaching a customer who seems unsure about what type of shoes they’re looking for, I would first aim to build rapport and make them feel comfortable. This can be achieved by asking open-ended questions about their lifestyle, personal style preferences, or the specific occasion they are shopping for. Once I have a better understanding of their needs, I can then guide them through our product range, highlighting features that align with their requirements.

Moreover, it’s crucial to educate them about different types of shoes we offer, explaining the benefits and unique characteristics of each in layman’s terms. By offering personalized recommendations based on their feedback, I can help them narrow down their choices. If they still seem hesitant, I’d suggest trying on a few pairs to experience the comfort and fit firsthand. Ultimately, my goal is to provide excellent customer service while helping them find a pair of shoes they’ll love and feel confident wearing.

2. What techniques do you use to upsell products or add-on items to customers?

The art of upselling is a valuable skill in retail that can significantly boost a company’s revenue. By understanding how to successfully recommend additional or more expensive items, you show an interviewer that you can contribute to the company’s bottom line. They want to gauge how effectively you can increase sales without pushing customers away. It’s about striking the perfect balance between being persuasive and respectful to the customer’s needs and budget.

When answering this question, emphasize your understanding of the customer’s needs above all. Share examples where you suggested additional products or services that genuinely enhanced a customer’s purchase experience. You might talk about how you use deep product knowledge to recommend complementary items, highlight deals or promotions, or simply establish strong rapport with customers so they trust your suggestions. Show that your upselling techniques are both effective and respectful to the customer.

Example: One effective technique I employ to upsell products or add-on items is through active listening and understanding the customer’s needs. For instance, if a customer is looking for running shoes, I would not only show them our range of footwear but also suggest complementary items like performance socks or shoe care kits that could enhance their running experience. This approach not only provides value to the customers, but it also positions me as a trusted advisor rather than just a salesperson.

Additionally, I believe in the power of product knowledge. By being well-versed about each item’s features and benefits, I can confidently recommend additional products that align with the customer’s lifestyle or preferences. It’s all about creating a personalized shopping experience where the customer feels understood and catered to, which naturally leads to increased sales and customer satisfaction.

3. Describe a situation where you had to handle a difficult or unhappy customer, and how did you resolve it?

The ability to navigate choppy customer relations waters is a critical skill for any role that involves direct interaction with customers. This question is designed to evaluate your interpersonal skills, problem-solving abilities, and capacity to remain calm under pressure. It’s all about understanding how you approach conflict resolution and maintain a high level of customer service even in challenging situations.

When answering this question, demonstrate your problem-solving and people skills. Share a specific situation where you faced an upset customer, detailing how you remained calm, listened to the customer’s concerns, empathized with their issue, and took effective steps to resolve it. Highlight your ability to turn negatives into positives, showing how you ensured the customer left satisfied. Remember, they’re looking for signs that you can handle pressure and maintain excellent customer service in challenging situations.

Example: In a previous retail position, I encountered a customer who was upset because the shoes he wanted were not available in his size. He was frustrated and began raising his voice. Understanding that customers are the backbone of any business, I maintained my composure and listened to his concerns without interrupting him.

After he finished expressing his frustrations, I apologized for the inconvenience and offered possible solutions. I suggested checking our online store or other branches for availability, and also recommended similar styles we had in-store in his size. To show empathy and appreciation for his patience, I offered him a discount on his next purchase. This calmed him down and he agreed to order the shoes online. In this situation, active listening, effective communication, and problem-solving skills helped turn an unhappy customer into a satisfied one.

4. Can you share an example of a time when you successfully motivated your team to achieve sales goals?

When it comes to leading a sales team, motivation and goal achievement are two key aspects that hiring managers are keenly interested in. They want to see evidence of your leadership skills, particularly how you inspire and mobilize your team to meet or exceed targets. This question is designed to give them a glimpse into your management style and your ability to drive results through effective team motivation.

Reflect on a situation where you led a team to meet sales targets. Discuss the goal, your strategy, and how you inspired and motivated your team. Highlight the achieved results and any positive feedback received. Remember, this question is an opportunity to showcase your leadership skills and ability to drive performance in challenging situations.

Example: In a previous quarter, our team was falling short of the sales target by 20%. I realized that we needed to boost motivation and productivity. So, I initiated a friendly competition among the team members with incentives for top performers. But more than just setting up rewards, I made sure to hold regular check-ins where everyone could share their best practices or challenges they were facing. This created an environment of mutual learning and support.

By the end of the quarter, not only did we surpass our original goal by 10%, but the team morale was also significantly improved. The key takeaway from this experience was how important it is to foster a supportive and competitive atmosphere to drive results while maintaining high levels of team satisfaction.

5. How do you stay informed about the latest footwear trends and how would you incorporate this knowledge into your daily interactions with customers?

The heart of any retail job is the product, and for a footwear retailer, that means shoes. If you’re selling shoes, you need to know what’s hot, what’s not, and what might be the next big thing. This knowledge helps you make informed recommendations to customers, making them feel valued and taken care of. It also helps the store stay competitive in a fast-paced and ever-changing market. This is why hiring managers want to ensure you have the passion and the ability to keep up with industry trends.

Talk about your passion for footwear and how you continuously update yourself by reading fashion blogs, magazines, attending trade shows or following influential people in the industry. Then, explain how this knowledge enables you to provide sound recommendations tailored to customers’ needs and preferences. This not only builds trust but also enhances their overall shopping experience, increasing customer satisfaction and loyalty.

Example: I stay informed about the latest footwear trends by subscribing to industry publications, following influential designers and brands on social media, and attending fashion events whenever possible. I also visit different retail stores regularly to see what’s trending in the market firsthand. This allows me to not only keep up with current styles but also anticipate upcoming trends.

Incorporating this knowledge into daily interactions with customers is all about personalizing their shopping experience. For instance, if a customer comes in looking for an everyday shoe, I would show them options that are both comfortable and trendy, based on what’s popular at the moment. If they’re seeking something more specific like a shoe for a special event, I’d use my knowledge of high-fashion trends to guide them towards a style that’s chic and appropriate. By staying updated on trends and applying this knowledge, I can provide customers with valuable advice that enhances their shopping experience and builds trust in our brand.

6. Describe your experience with inventory management and loss prevention strategies.

A retail business’s success hinges on effective inventory management and loss prevention strategies. By asking this question, your interviewer wants to gauge your understanding and experience in these areas. They’re looking for insights into your ability to manage stock levels efficiently, prevent product shrinkage, and ultimately contribute to the company’s profitability. Experience in these areas shows you have the practical skills to maintain order in the stockroom and on the sales floor, which is critical in a fast-paced retail environment.

Reflect on any past roles where you managed inventory or implemented loss prevention strategies. Highlight your skills and achievements in these areas, like increased efficiency or reduced losses. If the role is new to you, discuss relevant qualities like attention to detail or problem-solving abilities. Show enthusiasm for learning new systems and processes, demonstrating adaptability and eagerness to contribute positively to their operations.

Example: In my experience, effective inventory management is crucial for maintaining a smooth retail operation. I’ve utilized software tools to track and manage stock levels in real time, enabling me to quickly identify any discrepancies or potential issues. For instance, if an item’s sales suddenly spike, it may indicate that it’s being promoted without my knowledge, or perhaps there’s an error with the system itself.

Regarding loss prevention strategies, I have found that a combination of technology, employee training, and regular audits can significantly reduce shrinkage. CCTV systems are invaluable for deterring theft and identifying culprits, but equally important is ensuring staff understand their role in preventing losses. Regular audits also help identify patterns of loss which can inform future prevention strategies. Ultimately, both inventory management and loss prevention require vigilance, adaptability, and a proactive approach.

7. Explain the importance of visual merchandising in a retail store like Journeys and how you have implemented it effectively in the past.

Visual merchandising is the secret ingredient that entices customers to engage more with the products. It is the art of presenting store and product in such a way that it attracts the attention of potential buyers and entices them into making a purchase. By asking about your past experiences with visual merchandising, hiring managers are keen to understand your creativity, attention to detail, and ability to influence customer behavior, all of which are critical for success in a retail environment.

Visual merchandising is key in retail because it makes products appealing, leading to increased sales. Share examples of your experience, such as designing attractive window displays or arranging products effectively on shelves. Highlight how these steps drove customer engagement and sales. If you’re new, discuss ideas you have for creating visually enticing spaces that align with the store’s brand identity.

Example: Visual merchandising is crucial in a retail store like Journeys because it directly influences the customer’s shopping experience and buying decisions. It helps to attract customers into the store, guide them through their journey of discovery, encourage them to purchase more items, and ultimately enhance brand loyalty. A well-executed visual merchandising strategy can effectively communicate the store’s identity and values, making the products more relatable and appealing to the target audience.

In my past experiences, I’ve implemented effective visual merchandising by focusing on creating engaging window displays that capture attention and entice potential customers into the store. Once inside, I ensured the layout was intuitive and easy to navigate, with clear signage and strategically placed promotional materials. Additionally, I regularly rotated product placements based on sales data and seasonal trends to keep the store fresh and exciting. This approach not only increased foot traffic but also significantly boosted sales and customer satisfaction levels.

8. How do you prioritize tasks and delegate responsibilities to ensure smooth operations during busy hours?

The pulsating heart of any business lies within its daily operations, and when things get busy, the ability to prioritize and delegate tasks becomes critical. Managers and team leaders need to ensure that everything runs smoothly, even when the pressure is on. This question is asked to assess your ability to manage time, resources, and personnel effectively. It also provides insight into your leadership style and how well you cope under stress.

Begin by stating your experience in prioritizing tasks, such as how you determine urgency and importance of each task. Then explain your approach to delegation, focusing on matching skills and abilities of team members with the requirements of each task. Describe a situation where your strategic allocation ensured smooth operations during peak hours. This shows your ability to lead effectively while maintaining operational efficiency.

Example: Prioritizing tasks during busy hours involves a clear understanding of the business’s key operations and the ability to foresee potential bottlenecks. For instance, if we’re expecting a high influx of customers due to a sale or holiday season, I would first ensure that all customer-facing roles are adequately staffed. This could mean reallocating resources from less critical areas or bringing in extra help.

Delegating responsibilities is also crucial for smooth operations. I believe in empowering team members by entrusting them with tasks that match their skills and abilities. By doing so, not only do we ensure efficiency but also boost morale as employees feel valued and trusted. In our example scenario, this could involve assigning experienced salespeople to handle complex customer queries while newer staff manage simpler tasks like restocking shelves or managing queues. Regular communication is key here, ensuring everyone understands their role and feels supported throughout the shift.

9. Provide an example of a time when you had to address performance issues within your team. How did you handle it?

Whether you’re in the retail industry, tech, healthcare, or any other sector, leading a team means you’ll inevitably face performance issues at some point. By asking this question, hiring managers are trying to gauge how you handle these challenges. They’re interested in your leadership style, your approach to conflict resolution, and your ability to maintain team performance and morale, even when things get tough.

Begin with a specific example where you had to address performance issues. It could be due to poor results, lack of motivation or interpersonal conflicts. Highlight your methods in identifying the issue and the steps taken for resolution. Discuss how you maintained professionalism, ensuring confidentiality while being empathetic towards the team member involved. Mention any positive outcomes, such as improvements in individual’s work or overall team dynamics. Remember, this question seeks to understand your leadership style, problem-solving skills, and ability to handle difficult situations.

Example: In one instance, I noticed that a member of my team was consistently underperforming. Their sales numbers were significantly lower than the rest of the team and it was impacting our overall performance. Rather than immediately reprimanding them or making assumptions about their work ethic, I decided to have a private conversation with them.

I approached this conversation with empathy and openness, asking if there were any challenges they were facing that could be affecting their performance. They opened up about feeling overwhelmed by certain aspects of their job and struggling with time management. Together, we developed a plan that included additional training and regular check-ins for progress updates. Over the next few months, their performance improved dramatically, which also boosted the entire team’s morale and productivity. This experience taught me the importance of open communication and addressing issues proactively in order to maintain a high-performing team.

10. How do you maintain a positive work environment and encourage teamwork among employees?

A harmonious and positive work environment is the backbone of any successful company. It not only improves productivity but also helps in retaining employees. Understanding how you foster teamwork and maintain a positive atmosphere is essential for interviewers to assess your leadership skills and your ability to create a work culture that encourages collaboration, respect, and positivity. This question is asked to see how you, as a potential employee, would contribute to such a work environment.

Start your answer by drawing from previous experiences where you successfully fostered a positive work environment and teamwork. Discuss specific strategies or practices such as regular team meetings, active listening, open communication, and team bonding activities. If you’re new to the role, talk about how you plan on promoting positivity and collaboration among employees. Remember, it’s essential to show your understanding of the importance of a healthy work atmosphere in overall productivity and employee satisfaction.

Example: Maintaining a positive work environment and encouraging teamwork is all about fostering open communication, recognizing individual efforts, and promoting shared goals. For instance, I believe in regular team meetings to discuss progress, challenges, and ideas. This not only keeps everyone on the same page but also encourages collaboration as employees can share their insights and learn from each other.

Moreover, acknowledging individual contributions is crucial for boosting morale and motivation. It’s important to celebrate small victories as well as big ones, making sure every team member feels valued for their hard work. Finally, setting clear, common objectives helps unite the team towards achieving a shared vision. By ensuring that everyone understands how their role contributes to these larger goals, you can foster a sense of purpose and unity within the team.

11. Share your experience with scheduling staff members and ensuring adequate coverage during peak times.

Every business thrives on efficiency, and in a customer-focused environment like retail, ensuring there’s adequate staff during peak times is critical. This question probes your ability to manage human resources effectively, balance the needs of the team with the needs of the business, and anticipate potential challenges. It’s all about showcasing your leadership skills, strategic thinking, and problem-solving abilities.

Reflect on your past experiences where you had to manage staff scheduling. Discuss how you ensured optimal coverage during peak times, perhaps by analyzing patterns in customer footfall or using a robust scheduling system. Highlight any positive outcomes such as reduced waiting times for customers or improved employee satisfaction due to balanced workloads. If you’re new to this, explain your approach to problem-solving and decision-making in these scenarios.

Example: In my previous experience, I have found that effective scheduling requires a delicate balance of understanding the business needs and respecting employees’ personal lives. For instance, during holiday seasons when customer traffic was at its peak, I would start planning schedules well in advance. I would take into account factors such as past sales data to predict busy times, staff availability, and individual strengths while creating the schedule.

To ensure adequate coverage, I implemented an open communication policy where team members could swap shifts with management approval if something unexpected came up. This not only helped maintain necessary staffing levels but also promoted a sense of teamwork and flexibility within our crew. Additionally, I always kept a list of part-time or flexible workers who could step in on short notice to cover any unforeseen absences. Through these strategies, we were able to effectively manage peak times without overburdening our staff or compromising customer service.

12. How do you handle situations where two or more employees may be experiencing conflicts or disagreements at work?

Conflicts and disagreements are a natural part of any workplace. However, how they’re managed can significantly impact productivity, morale, and the overall work environment. By asking this question, the interviewer wants to gauge your conflict resolution skills, your ability to act as a mediator, and your capacity to maintain a harmonious work environment. Your response will reflect your leadership qualities, emotional intelligence, and your ability to manage stress in the workplace.

Begin by describing your approach to conflict resolution. You might mention how you aim for open communication, listen to all sides, and work towards a fair solution that respects everyone’s perspectives. If you have specific examples of successfully navigating workplace conflicts in the past, be sure to highlight those experiences while maintaining confidentiality.

Example: In situations where there’s conflict between team members, I believe it’s crucial to address the issue promptly and professionally. Firstly, I would arrange a meeting with the involved parties in a neutral setting to discuss the matter openly. It’s important for everyone to feel heard and understood, so active listening is key during this process.

Once each party has expressed their viewpoints, we can then work together to identify potential solutions or compromises that could resolve the dispute. If necessary, I might also involve HR or higher management to ensure fair treatment of all parties. Ultimately, my goal is to foster a positive working environment where differences are respected and conflicts are resolved constructively.

13. Describe your strategy for training new hires and preparing them for success on the sales floor.

In retail, a company’s success hinges on the ability of their sales team to effectively engage customers, understand their needs, and translate those needs into sales. Therefore, your approach to training new hires is a critical aspect in maintaining and increasing the company’s sales performance. Interviewers want to gauge your training strategies and your ability to prepare new team members for the dynamic retail environment.

Begin by discussing your own experience as a new hire and how that shaped your approach to training. Highlight the importance of clear communication, practical demonstrations, and supportive feedback in your strategy. Also share any successful outcomes from individuals you’ve trained before. Emphasize on creating an engaging learning environment which boosts confidence and encourages active participation.

Example: My strategy for training new hires begins with a comprehensive onboarding process that includes both theoretical and practical training. I believe it’s crucial to first provide them with an understanding of the company’s values, mission, and products so they can align themselves with our brand. Then, we move onto role-specific training where they learn about sales techniques, customer service standards, and product knowledge.

I also emphasize the importance of learning by doing, which involves shadowing experienced team members on the sales floor. This gives new hires real-world experience in dealing with customers and handling different sales scenarios. To ensure their progress, regular feedback sessions are held to address any challenges faced and celebrate wins. Lastly, fostering a supportive work environment is key as it encourages continuous learning and improvement. This holistic approach prepares new hires not just to be effective salespeople, but also to contribute positively to the team and company culture.

14. How do you monitor sales metrics and adjust strategies to improve performance?

Keeping a keen eye on sales metrics is key to understanding what’s working and what’s not in any business strategy. By asking this question, the hiring team is looking for evidence that you can not only understand and interpret complex data but also use it to make strategic decisions. It’s about demonstrating your analytical skills, commercial awareness, and ability to adapt and drive improvement.

Start by sharing your experience with analyzing sales metrics, identifying patterns and trends. Discuss how you’ve used this data to adjust your strategies for better outcomes. Feel free to talk about a time when your adjustments led to significant improvements in performance. If you’re new to the role, describe how you would approach monitoring metrics and making necessary changes.

Example: Monitoring sales metrics is a crucial part of improving performance. I typically leverage CRM and data analytics tools to track key metrics such as conversion rates, average deal size, sales cycle length, and customer acquisition cost. These tools provide valuable insights into how well our strategies are working and where there might be room for improvement.

For example, if the data shows that our conversion rate is lower than industry standards, it may indicate that we need to refine our approach to lead qualification or enhance our sales presentations. Similarly, if our sales cycle is longer than expected, we might need to streamline our sales process or provide additional training to our sales team. By continuously monitoring these metrics and adjusting our strategies accordingly, we can ensure that we’re always moving towards our sales goals.

15. If a customer is undecided between two pairs of shoes, how would you help them make a decision that best suits their needs?

Hiring managers want to know if you can effectively guide customers through the decision-making process. The ability to listen to a customer’s needs, provide relevant information, and make recommendations is key in retail. It’s not just about making a sale—it’s about ensuring the customer leaves satisfied and confident in their purchase. This question tests your understanding of that dynamic.

Kick off your response by demonstrating empathy and active listening to understand the customer’s needs. Share an anecdote where you helped a client make a similar choice by providing information on product features, comfort level, durability or style trends. Highlight how your approach led to customer satisfaction. If you’re new to sales, explain that you’d use probing questions to determine their preference and recommend accordingly.

Example: In such a scenario, I would first seek to understand the customer’s specific needs and preferences. I’d ask about their lifestyle, what they intend to use the shoes for (casual wear, sports, work), any comfort considerations, and their budget. This information will help me guide them towards making an informed decision.

Next, I would highlight the unique features of each pair, explaining how these align with their expressed needs. For instance, if one pair has better arch support and the customer mentioned they’ll be standing a lot in their daily routine, this could be a deciding factor. On the other hand, if style is more important to them, we can focus on design elements that match their personal taste. Ultimately, my goal is to ensure the customer feels confident and satisfied with their choice, knowing it was made based on their individual requirements.

16. How would you address any safety concerns or hazards that may arise while working on the sales floor?

Safety is paramount in any retail environment. It’s not just about keeping employees safe, but also ensuring that customers have a safe and pleasant shopping experience. By asking this question, the interviewer wants to gauge your awareness about safety issues and your ability to take quick and effective action. They want to see if you’re proactive, responsible, and can contribute to a safe working environment.

In response to this question, emphasize your commitment to maintaining a safe environment. Share any relevant experiences where you’ve identified and addressed potential hazards. Highlight your problem-solving skills and proactive approach in these situations, such as regularly inspecting the area, promptly clearing clutter or spills, and adhering to safety guidelines. If new to the role, explain how you would prioritize safety by staying vigilant, learning from experienced colleagues, and following company protocols.

Example: Safety is paramount in any retail environment, and I believe it’s crucial to address concerns or hazards promptly and efficiently. If I were to identify a potential safety issue on the sales floor, my first step would be to immediately secure the area to prevent any customer or employee accidents. Then, I’d notify management about the situation while documenting the hazard with photos if possible for clarity.

In addition, I think it’s essential to incorporate proactive measures to maintain a safe environment. Regular inspections of the sales floor can help identify risks before they become problems. For instance, ensuring that all merchandise is properly stacked and secured can prevent falls, and keeping walkways clear can reduce trip hazards. Training staff on safety protocols is also key so everyone knows how to respond appropriately when issues arise.

17. Describe a time when you had to adapt quickly to a change in company policies or procedures, and how you ensured your team was on board.

Change is a constant in any business, and how well you adapt can make or break your success in a role. This question is asked to gauge your flexibility and leadership skills. It’s not just about keeping up with changes yourself, but also guiding your team through them. Whether it’s a new software system or a shift in company policy, hiring managers want to know that you can handle the transition smoothly, minimize disruption to the workflow, and get everyone on your team up to speed.

To effectively answer this question, reflect on experiences where you’ve had to quickly adapt to new policies or procedures. Share specific examples highlighting your flexibility and leadership skills. You could talk about how you communicated the changes to your team, ensured understanding, offered support during the transition period, and monitored adoption of the new policy. Importantly, mention any positive outcomes that resulted from these changes such as improved efficiency or team performance.

Example: In my previous company, we had a significant shift in our customer service policy where we transitioned from traditional phone support to an online chat system. This was a major change that required quick adaptation and a new skill set. To ensure my team was on board, I organized training sessions to familiarize them with the new platform and address any concerns they might have.

I also implemented weekly check-ins during the initial phase of the rollout to gather feedback and make necessary adjustments. By keeping lines of communication open and providing the right resources, I was able to help my team adapt effectively to this change. The result was a smoother transition with minimal disruption to our customers’ experience.

18. What steps do you take to create a welcoming and inclusive atmosphere for both customers and employees?

Fostering an environment where everyone feels welcome and included is essential to any business. It not only affects the atmosphere of the workplace, but it also directly impacts customer experience and employee satisfaction. So, hiring managers are keen to know how you, as a potential hire, would contribute to creating such an environment. This is not just about your ability to follow guidelines, but also about your personal values and how you treat others.

Begin by sharing your belief in the importance of a welcoming and inclusive atmosphere, then describe specific actions you’ve taken to foster such an environment. This could include encouraging open communication, promoting active listening, or implementing team-building activities. Highlight any training or initiatives you’ve undertaken related to diversity and inclusion. If you’re new to the role, discuss strategies you plan to use based on research or past experiences. Remember, sincerity is key – demonstrate your genuine commitment to inclusivity.

Example: Creating a welcoming and inclusive atmosphere begins with open communication. I believe in fostering an environment where everyone feels comfortable expressing their ideas, concerns, or suggestions without fear of judgment or retribution. This can be achieved by setting clear expectations about respect and inclusivity from the start, as well as providing regular feedback and opportunities for dialogue.

For customers, it’s crucial to provide exceptional service that goes beyond just fulfilling their needs. We should strive to understand their unique perspectives and experiences, which involves active listening and empathy. For employees, inclusivity means creating a space where diversity is celebrated and everyone has equal access to opportunities and resources. This could involve implementing diversity training programs, celebrating cultural events, or regularly soliciting employee input on company policies and practices.

The key is to create an environment where everyone – regardless of their background, identity, or status – feels valued, heard, and included. This not only improves morale and productivity but also fosters loyalty among both customers and employees.

19. How do you handle cash handling and register operations, including balancing the drawer and preparing deposits?

Cash handling and register operations are critical skills in many retail roles. By asking this question, the hiring team wants to assess your accuracy, integrity, and attention to detail. They also want to know if you can handle the responsibility of balancing the drawer and preparing deposits, which are essential tasks to ensure the financial accuracy and security of the business.

Start by discussing your previous experience with cash handling and register operations, if any. Highlight your strong attention to detail and how you consistently balanced the drawer and prepared deposits accurately and on time. If you’re a novice, focus on your ability to learn quickly, handle responsibility, and maintain integrity in managing financial transactions. Mention any relevant training or courses that have equipped you with these skills.

Example: In handling cash and register operations, I believe in the importance of accuracy and attention to detail. At the start of my shift, I ensure that the initial cash float is correct before serving customers. Throughout the day, I make sure to double-check all transactions, carefully inputting amounts received and ensuring accurate change is given back.

Balancing the drawer at the end of the day is a crucial task that requires precision. After closing, I count the total amount of cash, subtracting the starting float to find out the day’s earnings. Any discrepancies are promptly noted and reported. Once balanced, I prepare deposits by sorting bills and coins, completing deposit slips accurately, and securing them for bank drop-off or safe storage. This systematic approach ensures smooth operations and minimizes any potential errors.

20. Share an example of a time when you went above and beyond for a customer, resulting in a memorable experience.

An essential part of any customer-facing role is the ability to deliver an exceptional customer experience. This question helps assess your dedication to customer satisfaction and your willingness to go the extra mile. By asking for a specific example, the interviewer can gauge your problem-solving skills, creativity, and how you handle pressure, all of which are vital for maintaining and enhancing a company’s reputation.

Start by recalling an instance where you truly exceeded a customer’s expectations. Perhaps you handled a complex complaint, provided personalized service, or went out of your way to ensure customer satisfaction. Describe the situation briefly and focus on your actions, problem-solving abilities, and the positive outcome. Highlight the skills that helped you in the situation, such as patience, empathy, or creativity. Be sure to convey how this experience emphasized the importance of exceptional customer service for you.

Example: In my previous retail experience, I had a customer who was looking for a specific pair of shoes as a birthday gift for her son. Unfortunately, we were out of stock in the store and online. Rather than just informing her of this and moving on, I took it upon myself to call nearby stores to check their inventory. After several calls, I found a location that had the shoes in the desired size. I coordinated with that store to hold the shoes for the customer and provided her with the necessary information to pick them up. The look of relief and gratitude on her face made me realize how much she appreciated the extra effort. This experience reinforced to me the importance of going above and beyond to ensure customer satisfaction.

21. Describe how you have successfully managed competing priorities while maintaining excellent customer service.

This question probes your organizational skills and your ability to maintain a customer-centric approach amidst a fast-paced, multi-tasking environment. In retail especially, you’re juggling numerous tasks, from inventory management, sales, to customer queries. The interviewer wants to know if you can deliver excellent customer service while also dealing with other important tasks. It’s about finding a balance and ensuring the customer never feels neglected.

Highlight your time management and organizational skills in your response. Use specific examples where you’ve balanced multiple tasks effectively without compromising on customer service quality. This might include prioritizing urgent requests, delegating tasks, or using productivity tools. Show how you maintained customer satisfaction during busy periods by staying focused, empathetic, and solution-oriented.

Example: In my experience, managing competing priorities while maintaining excellent customer service requires effective time management and clear communication. For instance, during peak shopping periods, I would often have to juggle restocking shelves, assisting customers, and handling transactions simultaneously. To ensure that none of these tasks were neglected, I developed a system where I would quickly assess the urgency and importance of each task before deciding on the order in which to tackle them.

For example, if a customer needed assistance with finding a product, I would prioritize this over restocking as providing immediate help enhances their shopping experience and increases the likelihood of a sale. However, I also communicated clearly with other team members about what needed to be done so they could step in and assist when necessary. This approach allowed me to effectively manage multiple responsibilities without compromising on the quality of customer service provided.

22. How do you stay organized and ensure important tasks are completed on time during a busy day at the store?

Staying organized and prioritizing tasks is key to maintaining a smooth operation in any retail environment. In a busy store, there can be numerous tasks that need to be completed in a timely manner, such as restocking shelves, assisting customers, and managing transactions. This question helps employers assess your ability to manage your time effectively, prioritize tasks, and maintain a high level of productivity even during peak business hours.

Highlight your proficiency in time management and organizational tools. Discuss how you prioritize tasks, possibly using methods such as the Eisenhower Box or ABC Method. Mention any experience with project management software. Demonstrate your ability to stay calm under pressure, multitask effectively, and ensure essential duties are completed accurately within set timelines. Don’t forget to mention real-life examples where you’ve successfully managed a busy day.

Example: In order to stay organized and ensure that important tasks are completed on time during a busy day at the store, I employ a combination of prioritization, scheduling, and effective communication. For instance, each morning, I review my task list for the day and prioritize them based on urgency and importance. This helps me focus on what needs to be done first and prevents me from getting overwhelmed by multiple tasks.

Additionally, I utilize digital tools such as mobile apps or computer programs to set reminders and keep track of deadlines. These tools provide visual cues that help me manage my time effectively. Furthermore, I believe in the power of teamwork and clear communication. If the workload is heavy, I’m not hesitant to delegate tasks to my colleagues or ask for assistance when needed. This ensures that all tasks get completed efficiently without compromising the quality of work or customer service.

23. Explain your approach to setting sales goals for yourself and your team members.

Sales goals underpin the success of any business, and as a potential team leader, interviewers want to understand how you plan, strategize, and motivate your team to meet these targets. This question gives them insight into your leadership style, your understanding of sales strategies, and your ability to motivate and drive a team to achieve results.

Start by emphasizing your understanding of the importance of sales goals for both individual and team performance. Talk about how you set realistic but challenging goals based on past performance, market trends, and team capabilities. Mention any strategies or tools you use to track progress and adjust goals as necessary. Highlight how you motivate your team towards these goals, providing examples from your experience if possible. Remember, the focus should be on your methodical approach and ability to inspire others.

Example: When setting sales goals, my approach is to first understand the overall business objectives and how the sales team can contribute towards achieving these. I then break down these broader targets into individual goals for each team member based on their skills, experience, and potential. It’s important that these goals are challenging yet achievable, as this helps to motivate the team while also driving performance.

For instance, if our objective is to increase market share in a particular region, I would analyze past performance data, industry trends, and competitor activity to set realistic but ambitious targets. Then, I’d work with each team member to develop personalized strategies to meet these targets, ensuring they have the necessary resources and support. Regular check-ins are crucial for tracking progress, providing feedback, and making adjustments as needed. This process not only promotes accountability but also fosters a culture of continuous learning and improvement.

24. What methods would you use to drive foot traffic into the store and increase overall sales?

Hiring managers are interested in your ability to strategize and contribute to the growth of the business. As a retail employee, your duties don’t just stop at customer service and maintaining store cleanliness. You are also expected to have a keen understanding of how to attract customers, increase sales, and contribute to the overall success of the store. Hence, your answer to this question will give them insights into your innovative thinking and sales abilities.

Start by showcasing your creativity and strategic thinking. Discuss initiatives like hosting events, running promotions or customer loyalty programs. Highlight any successful strategies you’ve implemented in past roles to increase foot traffic and sales. If you’re new to the role, share innovative ideas that align with the company’s brand. Remember to emphasize understanding of target customers’ preferences and buying behaviors.

Example: To drive foot traffic into the store, I would suggest implementing a mix of online and offline marketing strategies. For instance, we could leverage social media platforms to create engaging content about our products, promotions, or in-store events, which can entice potential customers to visit the store. Additionally, we could collaborate with influencers who resonate with our target audience to increase brand visibility and reach.

Offline, we could host exclusive in-store events that offer special discounts or early access to new collections. This not only encourages visits but also creates a sense of urgency for customers to make purchases. Furthermore, providing exceptional customer service is key. If customers have positive experiences, they are more likely to return and recommend the store to others, indirectly driving more foot traffic and increasing sales.

Lastly, it’s crucial to maintain an attractive and well-organized store layout. A clean, easy-to-navigate environment can enhance shopping experiences, encouraging customers to spend more time — and potentially more money — in the store.

25. Share an instance where you identified areas for improvement within your store and implemented changes that led to positive results.

A key aspect of leadership in retail is the ability to observe, evaluate, and modify the operations of your store to enhance performance. This question gives you an opportunity to display your critical thinking skills, your innovation, and your ability to take initiative. Moreover, it demonstrates your ability to make a positive impact, which is a valuable trait for any potential employee.

Start by highlighting your analytical skills in identifying the areas for improvement. Then, delve into your problem-solving abilities, detailing how you developed and implemented changes. Crucially, illustrate the positive impact of these changes with quantifiable results, like increased sales or improved customer satisfaction ratings. Remember to convey your leadership and initiative throughout this answer.

Example: In one of the stores I managed, we were experiencing a significant decrease in sales. Upon investigation, I realized that our product placement was not optimal and customers often had difficulty finding what they needed. To address this issue, I implemented a new store layout based on customer shopping patterns and popular items. This involved moving high-demand products to more visible areas and grouping related items together for upselling opportunities. Additionally, I trained staff members on how to guide customers through the store effectively.

The results were quite remarkable. We saw an immediate increase in sales and received positive feedback from customers about the ease of navigation within the store. The changes also improved staff efficiency as they spent less time directing customers and more time providing quality service. Overall, it was a clear demonstration of how small operational modifications can have a substantial impact on business performance.

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Journeys Interview Questions & Tips

How to get a job at journeys.

The Journeys hiring process helps retail job seekers find meaningful employment. Once an applicant submits the required information, a hiring manager contacts the prospective team member about scheduling a job interview. Applicants generally hear back from hiring managers within a few days. Some applicants may receive hiring consideration immediately after submitting the appropriate information onsite. Other workers may wait several weeks before hearing back from hiring managers, depending on the volume of applicants. Employee referrals also generally expedite the wait time applicants undergo when hearing back from Journeys about potential jobs.

Common Managerial Interview Questions

Management job hopefuls generally participate in one or two rounds of interviews. Candidates for managerial roles often respond to: "How well do you work in a team setting?" and "Are you able to work holidays and weekends?" Questions regarding leadership, conflict resolution, and company policy also come up during Journeys job interviews. The sessions take roughly 20 to 30 minutes to complete and generally feature a store manager or general manager presiding over the proceedings.

Typical Entry-level Interview Questions

Applicants seeking entry-level employment usually undergo one interview before receiving employment offers. At the job interview, hiring managers ask applicants a series of questions regarding job skills, availability, and work experience, which remain similar to questions asked during managerial interviews. Additional Journeys interview questions gauge personality traits and include:

• Why should we hire you?
• If you could describe Journeys as an animal, what would it be and why?
• If you witnessed an employee stealing merchandise, how would you handle the situation?

Act and Dress Professionally

As a fashion retailer, Journeys expects employees to dress appropriately. Wear business-casual clothes to each interview and demonstrate well-groomed appearances. Applicants seeking favorable consideration from hiring managers should wear fashionable clothing and accessories and express genuine passion for customer service and retail. Candidates with positive and friendly attitudes throughout the Journeys interview process gain considerable hiring favor. The process usually ends quickly, so take each interview seriously and make lasting first impressions.

Journeys Sales Associate Interview Video

Video transcript.

Interviewer : Please describe your job title and primary duties.

Journeys Sales Associate : At Journeys, I was a sales associate. But it was a lot of sales. It was a lot of organizing in the back room when you weren’t engaged with customers, like putting shoes away and putting new shipment away. But it was also checking out customers in and out, organizing the store, and making sure that this particular Journeys, no one was like trying to steal any of the merchandise, things like that.

Interviewer : What was the work environment like?

Journeys Sales Associate : The work environment at Journeys was fun. I really liked it. It was also fast paced too, which is one of the things that I liked about it a lot. You were always doing something, you were always encouraged to do something. And so the coworkers were very supportive. If you ever had any questions about anything, they tried to help you as best as they could. If you had a sales goal for the day, say it was 400, they would try to help you meet that sales goal by helping you engage with the customer, suggesting socks, things like that.

Interviewer : What was your favorite part about working there?

Journeys Sales Associate : My favorite part was using the employee discount. It’s 40% off. It’s more than you can get just being as a customer. And also you had commission based on your sales goal. And what else? Oh, the company also gives out like free shoes to employees all the time for the holidays, so they do that a lot.

Interviewer : Please describe the application and interview process.

Journeys Sales Associate : What I did was I went to the store in person, gave the hiring manager my resume. She liked what she saw. She invited me to apply online. I applied and I think it took about two weeks for them to give me a call for an interview. And it was a pretty standard interview as well. I was asked, “What are some of your strengths? What are some of your weaknesses?” And I got the offer, I got the job offer at the end of the interview. So that was good.

Interviewer : What questions did the interviewer ask during the job interview?

Journeys Sales Associate : They also asked the same thing too, like, “Describe a time that you had to deal with a negative customer. How would you deal with them? What did you do to alleviate the situation?” And then of course, I think this is common across all jobs, “Why should we hire you?”

Interviewer : What set you apart from other candidates?

Journeys Sales Associate : I think what set me apart from other candidates was the impression that I gave to the manager. I think I came off as someone that’s very hands on, entrepreneurial, and of course personable. I think that’s what set me apart and what led to me getting an offer, a job offer at the end of the interview.

Interviewer : What other advice would you give to a job seeker looking to gain employment?

Journeys Sales Associate : If you were looking for a job at Journey’s, my advice would be to really get to know the hiring manager, show up in person, give your resume to the hiring manager. That makes a strong impression that you’re willing to work and you’re ready to work. My other suggestion would be to definitely prepare for the interview because they might throw a curve ball or two in there. But just like any other interview, just be prepared to really just show up yourself and sell yourself to the company about why they should hire you.

Journeys Retail Associate Interview Video

Journeys Retail Associate : So I was a retail associate. So what I would do is talk to people that come into the store, greet them and try to build a sale with them. And once I build the sale, I ring them out and that’s usually what I do throughout the day. And then at night I put away drags, which is shoes that we just left out after we tried to sell them and nobody wanted them. And we just do a basic cleanup.

Journeys Retail Associate : It was a pretty fun place to be in. You felt very comfortable when you walked through the doors, workers were wonderful. That’s pretty much it.

Journeys Retail Associate : Meeting new people, being able to, as you’re building a sale you kind of develop a connection with them. Kind of understand and you learn a lot from them too, from their experience with buying shoes or their experience with whatever. Sometimes you just build a conversation with them and kind of build a little relationship with them. Sometimes it ends up being like they only go to you when you know when they’re coming to buy shoes.

Journeys Retail Associate : The application is online. When you go to the Journeys website, also once you put your application in, they call you or you call them to schedule an interview and they ask you questions such as have you worked in retail? Or what makes you want to work in a retail environment?

Interviewer : How were you notified that you received the job?

Journeys Retail Associate : For me, I was pretty much hired on the spot and that following week after I got hired, I started doing training, which was online as well. And from there that’s when I started working.

Journeys Retail Associate : The ability to want to work and meet new people. Me as a person, I am not easy, it’s hard for me to meet people. So working in an environment where you’re somewhat forced to kind of brought that side out of me. And I liked that. Knowing that it’s okay to talk to somebody, whether it’s to build a sale or if it’s about shoes or it’s, I learned that talking to people isn’t so bad.

Journeys Retail Associate : It’s a great first entry job. It’s wonderful on flexible schedule. They also help you if you want to build a career from there and it’s a good place to start if you’re looking to work, especially for teenagers.

Interviewer : Please describe your job title and primary duties. Journeys Sales Associate : Well, I was a sales associate, so I just stood on the floor and sold shoes to people that walked in, you know. And I did just some restocking, stuff like that. It was nothing serious.

Interviewer : What was the work environment like? Journeys Sales Associate : It was great. It’s like a team. It’s not really like … They really know how to motivate minimum wage workers, if that makes sense. They make it into a team environment. You’re not really like an employee, you know? And there’s a lot of incentives, too, that go with it, like discounts and stuff like that. So, it was cool.

Interviewer : What was your favorite part about working there? Journeys Sales Associate : Probably the discount. It was 40% off all shoes. So, that was pretty cool.

Interviewer : Please describe the application and interview process. Journeys Sales Associate : You do an interview when you first go in, or you do an online like interview thing, Then, you go in and talk to them, and that’s pretty much it.

Interviewer : What questions did the interviewer ask during the job interview? Journeys Sales Associate : They just really ask your hobbies, like your interests, stuff like that, your sales background, if you have one. That’s pretty much it. Like old jobs, stuff like that.

Interviewer : How were you notified that you received the job? Journeys Sales Associate : They told me right after the interview.

Interviewer : What set you apart from other candidates? Journeys Sales Associate : I’m not sure, honestly. I think that they needed more people, but I don’t know. I had a lot of other sales kind of jobs before, so …

Interviewer : What other advice would you give to a job seeker looking to gain employment? Journeys Sales Associate : To just apply and you’ll probably get it, you know?

Related Links: Journeys Application Journeys En Espanol

Breana says:

What is the starting pay ? What questions do they ask? What kind of clothes should someone wear or how should they dress ?

Dress code is very casual depending on the manager. They ask you job based questions as well as personality based, and starting pay is minimum wage.

Katlynn Kidd says:

What kind of clothes should they wear? What is our starting pay? What questions do thay ask?

Ta'Mara says:

What if your 15 and your birthday is around the corner to turn 16. Do you hold the application until he/she turns 16 or you just throw it away?

Jada Mitchell says:

What education level is required? Do I have to dress a certain way?

Mariah Benning says:

How do you get an interview at journeys kidz?

Ivette Sanchez says:

How can i get a job at Journeys Kidz as a part time sales employee?

Denia Wilburn says:

how are we to dress at the interview ? what’s the lowest and highest pay ? what if you have sports ?

vicktoria Gabrielle says:

how old do you have to be to have a job? should i know all the shoe brands? how many days later will i start? will they ask for salary information?

Khristien says:

what questions do they ask? how is the interview overall?

They asked me to explain how I would deal with a situation such as “Describe a time you had to go above your own responsibilities to get a job done.” and “Explain a time you were asked to go above your call of duty.” Overall, it’s a very quick interview. Just be yourself and be sure to ask questions and seem interested in the job!

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Journeys Interview Questions

If you have a love for shoes, how they look, fit, and specific brands, you’re the perfect candidate for a position at Journey’s or Journey’s Kidz. The main positions of one of the retail stores are Store Manager, Store Supervisor, Sales Associate, Part Time Sales Associate, and Stock Associate. There are a few top Journey’s Interview Questions asked in interview that last about 30-60 minutes

Journey’s Interview Questions

Here are questions asked specifically in an interview for Journeys  

How well do you work in a team setting? Retail stores are all team settings, and you’ll rarely work alone. The interviewer needs to know if you’re capable working with a group.

How many hours are you looking to work per week? Unless you’re applying for a managerial position, this is more than likely for a part time position. They want to know how many hours you’ll work so they have freedom with the schedule.  

Are you able to work holidays and weekends? The holidays, weekends, and back to school season are the busiest times for malls, and they’ll need most of their associates at those peak times.  

Why should we hire you? Sell yourself. Do you feel you are the best for the job, explain why. They may have your application in hand, but only you can explain your work ethic.  

If you were a shoe, what brand/size/color would you be? This is a fun hypothetical question asked to not only show your imagination, but also your knowledge of the product. It sound simple but Journey’s is a shoe store, so you should know shoes.  

For Journey’s Kidz, do you satisfy the kid or the parent? In the kids’ store, you’ll encounter many children, obviously, and some will be easy and some will be difficult. Explain which opinion is most important and why.  

How do you greet a customer and sell to him/her? Give an example of greeting a customer and how you get them to buy a product. Use a specific experience from a previous job.  

What qualities do you have that the other interviewees may not have? This question may be uncomfortable and difficult to answer during a group interview, but it’s another chance to sell you. Why should they hire you over the person next to you?

The interview questions will vary, of course, but these are typically asked. Answer honestly and confidently.

Journey’s Interview Tips

Interviews for retail stores sometimes occur in a group setting. If it doesn’t take place inside they may lead you outside to a place such as the mall’s food court. Try not to get distracted by the outside surroundings. Food Courts, for example, are busy and loud. Focus on the questions being asked and the manager asking them.

If you’re interviewing for a position with Journey’s Kidz, let them know how you deal with children. A five year old, for example, may not do the actual purchasing, but you need to sell to the child and the parent. If you aren’t comfortable with children, you shouldn’t apply for a position for a store geared towards them.

For a manager or supervisor position, be sure to give details of your leadership experience. Provide examples of what your leadership did to improve a previous job, or use general customer service experience to demonstrate why you’re qualified to lead a team.

These Journey’s interview questions give you a general idea of how the meeting will proceed. Your main goal is to sell yourself and your ability. Each question is created to show that you’ll be a great sales associate.

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Journeys Jobs & Careers – Application, How to Apply, Requirements & Interview Tips

Last updated: september 20th, 2019 by noah shaw.

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• Jobs & Careers
• Pay (Hourly & Salary)
• How Old do you Have to be to Work at Journeys?
• Does Journeys Drug Test?
• Possible Interview Questions & Tips

Are Journeys careers calling your name? We have you covered! This guide will help you learn more about this exciting and fun company.

The Journeys brand began in 1986 and is part of the Journeys Group, which includes Journeys Kidz, Shi by Journeys, Underground by Journeys, Schuh, Schuh Kids and Little Burgundy. Journeys specializes in teen retail, focusing on branded footwear and accessories. They currently operate over 800 stores across the US, Puerto Rico and Canada.

Journeys is known for its fresh styles and teen-friendly attitude and the brand aims to be “an attitude you can wear!” Beyond a retail store, Journeys is “an extension of the teen lifestyle” and stores feature attractive displays and TVs playing the latest music videos.

Read on for overviews of the most popular open positions and tips and tricks for landing your ideal role at Journeys!

Application Jumpstart

Journeys jobs & careers.

To apply for a job at Journeys, simply log onto the Careers section of their website , choose your work site, enter your desired work location and fill out an application!

Journeys offers a variety of roles in their retail stores, home office, distribution center and customer service. Among the excellent opportunities available are Part-time Sales Associate, Part-time Sales Lead, Customer Service Representative and Visual Merchandising Communications Specialist.

• Part-time Sales Associate

The Part-time Sales Associate role is the most common position available at Journeys. Part-time Sales Associates handle all cash register transactions, including both cash and credit card payments.

In addition, Part-time Sales Associates are responsible for meeting sales goals, receiving and sending merchandise shipments, following all Loss Prevention practices and ensuring the store and stock room remain clean and organized.

This entry-level role is ideal for individuals that are excited about providing a fun customer experience , have an eye for the latest fashion trends and enjoy working as part of a team. Does this sound like you? Apply!

Part-time Sales Lead

The Part-time Sales Lead role requires at least one year of experience working at an apparel retailer. Individuals in this role are responsible for driving sales through excellent customer service and adherence to the signature “Journeys Attitude” , keeping in mind teen culture and the latest trends.

There are some physical requirements in this role, including the ability to kneel and squat, to stand for up to 8 hours per day and carry up to 40 pounds.

Customer Service Representative

Customer Service Representatives work out of Journeys’ home office located in Nashville, TN. Individuals in this role are responsible for providing excellent customer service and supporting stores and customers , both in-store and online. They are problem solvers, ensuring each customer receives the best possible service.

If you love working with customers in a fast-paced environment, answering questions and earning customer trust, this is the role for you. Multi-tasking is key for Customer Service Representatives, as they are expected to engage customers via phone, email, web and social media.

Visual Merchandising Communications Specialist

Visual Merchandising Communications Specialist also work out of Journeys’ home office in Nashville, TN. Individuals in this role are responsible for managing and deploying all visual merchandising communications across the Journeys Group. This role supports stores with their visual merchandising, answering questions, filling requests and listening to all store feedback.

A bachelors degree in Marketing, Art or Design are preferred for applicants in this role, along with 2 years of experience in Journeys store management. There are also several technical requirements, such as digital photo editing and Photoshop knowledge . This is an exciting role for applicants passionate about visual merchandising, display creation and providing an excellent customer experience.

Journeys Manager Jobs

There are a variety of management positions available in Journeys stores including Assistant Store Manager/Manager in Training, Store Manager, District Manager in Training and District.

Assistant Store Managers/Managers in Training are responsible for recruiting and developing the sales team, training of all store employees, assisting with the weekly staff schedule and managing the store in the Store Manager’s absence. Maintaining a safe, fun work environment is an important aspect of this role as is a customer-first mentality. This is a 45-hour per week role that requires previous management experience and at least 6 months of retail sales experience.

Store Managers oversee all aspects of the day-to-day operation of their store. They are responsible for motivating their staff to achieve sales goals, ensuring the store is adhering to Journeys’ store standards, and providing a fun shopping experience to customers.

Store Managers are employee coaches, recruiting, training and developing the staff. They are both customer and team-obsessed, resolving issues quickly and effectively.

The District Manager in Training is responsible for achieving all sales goals for their home store. They work with the District Manager to evaluate employee performance, recruit and interview management candidates, and developing store employees. The District Manager in Training role is an exciting one, and is a stepping-stone in the path to becoming a District Manager.

The District Manager oversees all stores within a given district, working closely with store management and the District Manager in Training to ensure adherence to brand standards, an excellent customer experience and the achievement of sales targets across their district. Fun fact: all current District Managers began as store employees!

Seasonal Job Openings

In preparation for the end-of-year holiday rush, Journeys hires seasonal sales associates for added coverage from November through early January. Seasonal Part-time Sales Associate positions are often available at stores throughout all Journeys stores.

How Much Does Journeys Pay (Hourly & Salary)?

Part-time Sales Associates earn an average of $8 per hour while Store Managers average $33,500 per year. The hourly average for Part-time Sales Associates is equal to that of similar roles at both Foot Locker and Champs Sports . The pay ranges for the most popular jobs at Journeys are as follows:

• Part-time Sales Associate: $7.25 – $11/hour
• Customer Service Representative: $7.25 – $16/hour
• Visual Merchandising Communications Specialist: $29,000 – $41,000/year
• Assistant Store Manager: $26,000 – $38,000/year
• Store Manager: $31,000 – $55,000/year
• District Manager in Training: $49,000 – $54,000/year
• District Manager: $55,000 – $80,000/year

How old do you have to be to work at Journeys?

• Seasonal Part-time Sales Associate

Does Journeys drug test?

Possible Journeys Interview Questions & Tips

Why do you want to work for Journeys?

This question will almost certainly come up during your interview, so be sure to have an answer ready! There are many employment opportunities available out there. Why did you choose to work for Journeys?

Did their exciting, youthful company culture attract you? Are you a big fan of shoes and enjoy staying current on the latest trends? Maybe you love working with customers in a fast-paced environment. Share your excitement for the brand and the role with your interviewer!

How do you handle an unhappy customer?

This is a great opportunity to allow your excellent customer service skills to shine. We all know that, unfortunately, not all customers will be happy. How do you go about turning that experience around for them?

It’s a good idea to prepare some examples of times in the past where you have worked with someone who was unhappy and share the steps you took to change their mind. Remember to keep it positive and not bad-mouth customers!

Tell me about how you would sell this item.

Come prepared for this question as it comes up frequently! Get excited about the item and work to get your interviewer excited about buying it from you. Consider discussing the latest footwear or fashion trends and how this item fits into those trends.

Whether you are familiar with the item or not, the idea is to show off your selling skills to your interviewer. Ask questions, listen to the “customer” in this situation and try to make the item fit into their needs.

How to dress for your Journeys interview

When dressing for your Journeys interview, remember the “Journeys Attitude”. Many employees suggest dressing more casually and reflective of the Journeys culture.

It’s okay to let your fashion sense shine a bit, so long as your outfit is clean and well put together. Business casual is also a great option. For management roles, business professional may be best.

What to bring to your Journeys interview

Even though you applied online, it’s a good idea to have a few copies of your resume on hand. Bring a pen and notepad for taking notes during the interview, and on which to write any questions you may want to ask. Lastly, bring your positive, friendly attitude and prepare to wow your interviewer!

World News | Prince Andrew and Fergie’s curious parenting:…

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World news | nfl draft: 49ers make two trades en route to defensive back green, offensive lineman puni, world news | prince andrew and fergie’s curious parenting: ok when beatrice, 17, dated older ‘playboy’ accused of manslaughter, the drug overdose death of beatrice’s troubled ex-boyfriend has renewed questions about why her parents let her start dating him when she was under-aged.

These days, people seem kindly disposed to Sarah Ferguson, Prince Andrew’s ex-wife, because of the cheerful way she’s carried on with life even amid her recent diagnosis with skin cancer and the ongoing fallout of Andrew’s public disgrace due to his friendship with the late sex trafficker Jeffrey Epstein.

But the reported death of their daughter Beatrice’s ex-boyfriend, an American “playboy” named Paolo Liuzzo in Miami, has renewed questions around some of the parenting choices that she and Andrew made with regard to their oldest daughter.

The Sun reported that Liuzzo died in early February of a suspected drug overdose at a Miami hotel, but his death only became publicly known this week. The Daily Mail cited a friend who said that the Long Island native, the heir to a plastics fortune, had been living a “very fast lifestyle” in recent years, which included drug abuse, gambling and being in debt to loan sharks.

As the public has been reminded, Princess Beatrice, now 35, and Liuzzo dated in 2005 — when she was 17 and he was 24. While Beatrice and Liuzzo initially kept their relationship under wraps, Sarah publicly supported the romance after it became known in 2006, Page Six reported . She and her husband, the Duke of York, also invited him to join in a family skin vacation in Switzerland.

This voice of support came even though some would question such an age difference when it involves a teenage girl, and even though Liuzzo had what the New York Post in 2006 called “a checkered past.” Four years earlier, in 2002, he had been charged with manslaughter in the death of a fellow student at Holy Cross College in Worcester, Massachusetts. A 19-year-old freshman was killed in a drunken, off-campus brawl, the Daily Mail said.

Liuzzo’s lawyers eventually got the manslaughter charges dismissed, the Daily Mail reported. Prosecutors allowed him to plead guilty to a lesser charge of assault and battery in 2004, which led to a suspended sentence and community service rather than jail time.

Liuzzo, who once confessed to having a weakness for women, met Beatrice, then fifth in line to the British throne, in July 2005. They were introduced by mutual friends while he was working in London. In expressing her support for her daughter’s fledgling romance, Sarah said, according to The Sun, “We all have our own journeys and have to learn our way but Beatrice is a sensible girl, soon to be 18, with many friends including Paolo.”

About the year that Luizzo dated Beatrice, he later told the Daily Mail that he became close enough to the family that Sarah called herself his “second mother.” Sarah also would go out drinking with him and Beatrice in London, even though the princess was under-aged at the time. He said the duchess also was known to smoke pot around him and both her daughters when they all vacationed together in Jamaica, the Daily Mail reported.

Prince Andrew, moreover, developed a close relationship with his daughter’s boyfriend, the Daily Mail reported. Liuzzo said that Elizabeth II’s son, who reportedly was always cash-strapped, once woke him up to ask to borrow $10,000 to handle some personal matter involving model Angie Everhart, described as his on-off girlfriend.

When news of his romance became public, Liuzzo told The Sun that he felt as though he had been “given a second chance” in life with Beatrice. “I’m not going to blow it,” he said.

One of Beatrice’s friends also told The Sun that he was her first real boyfriend. The princess even considered going to university in the United States so they could be together.

However, as the romance increasingly become public fodder, scandal erupted over the terms of Liuzzo’s probation from the manslaughter case, the Daily Mail reported. His probation only permitted him to travel outside the United States for business, not for personal reasons, such as going on a Swiss ski trip with his girlfriend’s family.

Liuzzo had to return to the United States, where his probation was extended, due to the violation, the Daily Mail reported. The queen herself summoned Andrew, Sarah and Beatrice to lunch to discuss the romance, the Daily Mail reported. After that, Liuzzo said that Sarah told Beatrice to call off the romance.

In a later interview with the Daily Mail, Liuzzo claimed that his feelings for Beatrice actually were never that serious; he said she was more “keen” on him than he was on her. “I loved her but I wasn’t in love with her,” he said.

Beatrice moved on, marrying Edoardo Mapelli Mozzi, a property developer and English-born Italian noble, in 2020. Their daughter, Sienna, was born in 2021.

As early as 1998, Andrew and Sarah reportedly brought their daughters with them when they vacationed on Epstein’s private island in the Bahamas. The Yorks had divorced in 1996, but remained on friendly terms, especially around matters of co-parenting.

In 2006, the ex-spouses also invited Epstein and his socialite friend Ghislaine Maxwell to attend the lavish, Victorian-themed 18th birthday party they threw for Beatrice at Windsor Castle. The gala cost nearly $500,000 and featured female guests donning opulent Victorian-style gowns with corsets and bustles, the Daily Mail said.

The gala also took place eight days before Epstein was first arrested by U.S. law enforcement officials during an original sex trafficking investigation that led to him pleading guilty in 2008 to solicitation of a minor. The conviction meant that Epstein had to register as a sex offender.

Eleven years later, the financier died by suicide in a Manhattan prison after he was arrested on new federal sex trafficking allegations. Maxwell is serving a 20-year sentence after being convicted of recruiting underage girls for Epstein’s sex trafficking operation.

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