plantronics voyager legend sound quality problems

• Sign up / Sign in
• × Information Need Windows 11 help? --> Windows update impacting certain printer icons and names. Microsoft is working on a solution. Click here to learn more Information Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center.

• HP Community
• Poly Headsets
• Bluetooth Headsets & Earbuds

BT600 Low Audio Quality

• Mark Topic as New
• Mark Topic as Read
• Float this Topic for Current User
• Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

‎02-07-2022 02:32 PM

• Mark as New

Solved! Go to Solution.

‎02-08-2022 01:15 AM

View solution in original post

‎02-08-2022 02:53 AM

Didn't find what you were looking for? Ask the community

• Reviews TV REVIEWS   v1.11 HEADPHONES REVIEWS   v1.7 MONITOR REVIEWS   v2.0 SOUNDBAR REVIEWS   v1.3 MOUSE REVIEWS   v1.5 KEYBOARD REVIEWS   v1.3.1 PRINTER REVIEWS   v1.2 VACUUM REVIEWS   v1.3 PROJECTOR REVIEWS   v0.8 TOASTER REVIEWS   v1.0 BLENDER REVIEWS   v1.0 KEYBOARD SWITCH REVIEWS   v1.0 SPEAKER REVIEWS   v0.8 CAMERA REVIEWS   v0.12.1 LAPTOP REVIEWS   v0.8.2
• In Progress
• Newsletters
• Plantronics
• Voyager Legend Bluetooth Headset

Plantronics Voyager Legend Bluetooth Headset Headphones Review

The Plantronics Voyager Legend is a poor mono Bluetooth headset for phone calls. It's comfortable, has a good app with many customization options, and lasts nearly eight hours off a single charge, which should easily get you through a full workday. Unfortunately, its overall microphone performance is very disappointing, and while on phone calls, your voice sounds unnatural, thin, and lacking in detail. Unlike the Plantronics Voyager 5200 Bluetooth Headset , which has excellent noise handling, the Voyager Legend's mic has a tough time separating your voice in louder environments, and your voice may get lost completely.

Our Verdict

The Plantronics Voyager Legend is a sub-par mono Bluetooth headset for mixed usage. It's designed primarily for phone calls and isn't a good choice for listening to music due to its single-bud design and very un-balanced sound profile with practically no bass. Its Bluetooth-only connectivity and poor overall mic performance also make it a bad choice for gaming. On the bright side, it's comfortable enough to wear for long periods and lasts nearly eight hours off a single charge, making it somewhat suitable for taking phone calls in the office.

• Comfortable fit that can be used on either ear.
• Very stable design.
• Good app with tons of customization options for phone calls.
• Disappointing microphone recording quality.
• Microphone has difficult time separating speech from background noise.
• Sound profile is slightly shrill and piercing with some voices.

The Plantronics Voyager Legend isn't designed for listening to music. It's a mono headset with a very unbalanced sound profile that's severely lacking in bass.

The Plantronics Voyager Legend is sub-par for commuting or travel. It can be helpful if you make many phone calls while traveling or commuting, but it isn't the best choice due to its disappointing mic performance. It also blocks out practically no background noise, though this is by design, so you can hear yourself while speaking on the phone.

The Plantronics Voyager Legend is a great choice for sports and fitness. Because of its ear-hook design, it feels very stable and shouldn't fall off during strenuous workouts. It blocks practically no background noise, which is great if you run outdoor and like to stay aware of your surroundings. If you like to make phone calls while jogging, it can be a good choice. Unfortunately, it has poor overall microphone performance.

The Plantronics Voyager Legend is a disappointing choice for use in the office. It leaks a fair amount of audio, so your coworkers will likely hear whoever you're speaking to. It also blocks no background noise by design and has a disappointing overall microphone performance. On the bright side, its 7.8-hour battery should last you through an entire workday of phone calls, and it has a standby feature to help conserve the battery even more.

The Plantronics Voyager Legend isn't recommended for wireless gaming. Since it's Bluetooth-only, you can't connect it to any modern console, and when connected to a Bluetooth-enabled PC, its high latency and poor microphone performance is less than ideal.

The Plantronics Voyager Legend is a Bluetooth-only headset, and you can't use it wired.

The Plantronics Voyager Legend is a bad Bluetooth headset for phone calls. It's comfortable enough to wear for extended periods, has a ton of customization options, feels very stable in the ear, and lasts nearly eight hours off a single charge, which is good. Unfortunately, when using the microphone, your voice sounds unnatural, thin, and difficult to understand. Its boom microphone also has a hard time separating your voice from background noise, so even in moderately noisy environments, it's difficult to hear you. Finally, while the sound profile is extremely well-balanced in the mid-range, where most vocals sit, some higher-pitched voices sound shrill and painful.

• 6.0 Mixed Usage
• 5.7 Neutral Sound
• 5.6 Commute/Travel
• 8.0 Sports/Fitness
• 5.1 Wireless Gaming
• 4.9 Wired Gaming
• 4.8 Phone Calls
• Updated May 21, 2020: Review published.
• Updated May 15, 2020: Early access published.
• Updated May 13, 2020: Our testers have started testing this product.
• Updated May 13, 2020: The product has arrived in our lab, and our testers will start evaluating it soon.
• Updated Oct 07, 2019: We've purchased the product and are waiting for it to arrive in our lab.

Compared To Other Headphones

The Plantronics Voyager Legend is a bad mono Bluetooth headset that doesn't perform nearly as well for phone calls as the newer  Plantronics Voyager 5200 Bluetooth Headset . While both have almost identical designs, the microphone on the Voyager Legend performs much worse overall. The recording quality of the mic is noticeably lower, and it does a much worse job at handling background noise.

Check out our recommendations for the  best Bluetooth headsets for phone calls , or if you want something better-suited for gaming, the  best wireless gaming headsets .

The Plantronics Voyager Legend Bluetooth Headset is a much worse mono headset for phone calls than the Plantronics Voyager 5200 Bluetooth Headset . Both headsets share almost the same design and feel equally comfortable, well-built, and stable, except the 5200 charges via Micro-USB while the Legend uses a proprietary magnetic charging clip. The 5200 has a better-balanced sound profile for phone calls, resulting in less piercing and painful voices. It also has a much better microphone that makes your voice sound slightly more natural and does a significantly better job of separating your voice from background noises. On the other hand, the Voyager Legend has longer battery life.

The Jabra Talk 45 Bluetooth Headset is better for phone calls than the Plantronics Voyager Legend Bluetooth Headset. The Plantronics is more comfortable, better-built, and it has more controls. However, it leaks a lot more noise than the Jabra. The Jabra's boom microphone also has a better recording quality and noise handling performance, so it makes your voice clearer to whoever's on the other end of the line.

The BlueParrott B450-XT Headset is a better headset for making phone calls than the Plantronics Voyager Legend Bluetooth Headset. The BlueParrott has a more balanced sound profile and its boom microphone has a significantly better overall performance. Its continuous battery life is longer, it has NFC pairing, and its latency across PC, iOS, and Android is lower too, although some apps and devices seem to compensate for lag differently. However, the Plantronics is significantly more comfortable. As it's a mono in-ear, it's more portable and stable.

The Plantronics Voyager Legend Bluetooth Headset is better for phone calls than the Plantronics Voyager 3200 Bluetooth Headset . The Legend has a more comfortable and stable fit and is also better-built. However, the 3200 has a better-balanced treble range, so voices and sibilants sound more clear and detailed.

While the Astro A40 TR Headset + MixAmp Pro 2017 and the Plantronics Voyager Legend Bluetooth Headset both have a boom mic and have a focus on speech, they're designed for different uses. The Astro is a better choice if you want a gaming headset that will deliver more immersive stereo sound while you play your games and can easily be plugged into your gaming console. On the other hand, the Voyager Legend is a Bluetooth Headset that's designed for making phone calls from a mobile device, and its mono earbud won't help pull you into a game like the Astro. It's also Bluetooth-only, so it won't work with PS4 or Xbox One.

The Jabra Steel Bluetooth Headset is slightly better for phone calls than the Plantronics Voyager Legend Bluetooth Headset. The Jabra leaks much less audio, has a significantly better recording quality, and does a better job at separating your voice from background noises. On the other hand, the Plantronics is more comfortable, has better controls, looks and feels more premium, has a better-balanced sound profile for phone calls, lasts longer off a single charge, and has a much better app with a ton of customization options.

The Mpow EM12 Wireless Earphone is a better mono headset for phone calls than the Plantronics Voyager Legend Bluetooth Headset. The Mpow's microphone has a better recording quality, and the headset leaks much less audio. On the other hand, the Plantronics is more comfortable, has much better controls, a significantly longer battery, and a dedicated companion app with many customization options.

The TaoTronics SoundLiberty 79 Truly Wireless and the Plantronics Voyager Legend Bluetooth Headset are wireless earbuds designed for very different uses. While the TaoTronics are truly wireless in-ears with a well-balanced sound profile designed for listening to music, the Plantronics is a mono Bluetooth headset for making phone calls while in the office or driving. Since the TaoTronics has a built-in microphone, it can be used for phone calls as well, but isn't designed for this, and the microphone on the Voyager performs much better.

Test Results

The Plantronics Voyager Legend looks almost identical to the Plantronics Voyager 5200 Bluetooth Headset . Both headsets are primarily matte black, but the Legend's thin boom microphone is almost entirely silver. It has a very straightforward and professional look.

The Plantronics Voyager Legend is quite comfortable. Its fit and design are identical to the Plantronics Voyager 5200 Bluetooth Headset , and it comes with three sizes of silicone tips, which don't enter deeply into the ear canal. It also comes with two sizes of cloth covers for the earbuds, which may be more comfortable for some people. While the ear-hook is flexible and doesn't put too much pressure on your ear, it may start to cause some slight fatigue or discomfort after a couple of hours. Luckily, you can easily swivel the mic around and switch ears throughout the day to reduce discomfort.

The controls of this headset are decent overall and are almost identical to the Plantronics Voyager 5200 Bluetooth Headset , except that the volume buttons are in a slightly different place. The buttons are designed for call controls and give you a good amount of options, including the ability to trigger your phone's voice assistant.

This headset is very portable. It can fold into a compact position and should be able to fit into most pockets. If you want something even more portable, check out the Mpow EM12 Wireless Earphone .

This headset doesn't come with a carrying case, though you can purchase a charging case separately.

The Plantronics Voyager Legend's build quality is good. It looks and feels almost identical to the Plantronics Voyager 5200 Bluetooth Headset and should be able to withstand a few accidental drops and bumps without sustaining too much damage. The ear-hook is flexible, and the headset looks fairly premium overall.

The Plantronics Voyager Legend feels very stable thanks to its ear-hook design. Unlike the Plantronics Voyager 3200 Bluetooth Headset , it stays in place during moderately intense workouts, which is good if you make phone calls while jogging.

• Plantronics Voyager Legend headset
• 3x tip sizes
• 2x cloth covers
• Proprietary USB charging cable
• USB wall charger

The Plantronics Voyager Legend's sound profile isn't the most balanced and accurate, but it's fairly well-tuned for voices and speech. It's very lacking in bass, but most voices sound present, clear, and detailed. Unfortunately, some higher-pitched voices may be slightly harsh and piercing.

The frequency response consistency is great. Provided you achieve a proper fit with the included tips, you should experience similar bass and treble response every time you use it.

The bass accuracy is terrible. There's practically no low-bass or mid-bass, meaning music will have no thump, rumble, or punch. That said, as this headset is designed for phone calls and not listening to music, it shouldn't be too noticeable, especially since high-bass, which is responsible for giving low-frequency voices warmth, is less recessed than the rest of the ranges.

The Plantronics Voyager Legend's mid accuracy is superb. The entire range is very well-balanced and accurate, without much over or under-emphasis. Since this range is where most voices sit, this results in clear and full voices that don't sound honky, thin, or weak.

The Plantronics Voyager Legend's treble accuracy is sub-par. Unlike the Plantronics Voyager 5200 Bluetooth Headset , which has very well-balanced low-treble, this range is quite over-emphasized on the Voyager Legend. Unfortunately, this will make some higher-pitched voices sound shrill and harsh. The rest of the ranges are uneven as well. Some mid-treble sounds are dull and lispy, while others sound piercing and painful. The majority of high-treble is very recessed, which causes some sounds to be closed-up and lifeless, though most voices don't reach these higher frequencies.

The peaks and dips performance is sub-par. The large peak across high-bass and low-mid causes lower-frequency voices to appear boomy and muddy concerning the very recessed low-bass range. The dip in mid-treble that falls between the peak in low-treble and the mid to high-treble makes some higher-frequencies sound sharp and piercing, while others will be dull and lifeless. Overall, while the entire sound profile is uneven, this is most noticeable with music and won't be as noticeable during phone calls, except for the peak in low-treble, which may cause some parts of speech to be sharp and piercing.

Because this headset is mono, there's no stereo imaging.

Like with most in-ears, the passive soundstage of this headset is poor. This is because properly activating the resonances of the pinna (the outer ear) is one of the important factors in creating an out-of-head and speaker-like soundstage. Since in-ears and earbuds completely bypass the pinna, their soundstage tends to be perceived as small and located inside the listener's head. Because of the earbud design that doesn't enter your ear canal as deep as in-ears, audio sounds very open.

This headset doesn't have any virtual soundstage features.

The weighted harmonic distortion is decent. While there's some distortion present, it likely won't be too noticeable for most people while on phone calls.

These are the settings used to test this headset. Our results are only valid when listening using these settings.

This headset isolates practically no background noise. This is likely by design, as while on phone calls, it helps to hear your voice when speaking. This is also because the earbud rests inside the ear as opposed to going deep into the ear canal like typical in-ear headphones.

The Plantronics Voyager Legend's leakage performance is only okay. Unfortunately, it leaks a bit more audio than the Plantronics Voyager 5200 Bluetooth Headset , and if you work in an open office, coworkers nearby will likely hear the person you're speaking to.

This headset has a boom microphone that can swivel, meaning you can use the headset in either ear.

The recording quality of the Plantronics Voyager Legend's microphone is poor. It's worse than the Plantronics Voyager 5200 Bluetooth Headset , the Jabra Talk 45 Bluetooth Headset , or the Jabra Steel Bluetooth Headset , and your voice sounds distorted, unnatural, and thin.

The microphone's noise handling is sub-par. Even in only moderately noisy environments, the person you're speaking to will have a hard time hearing you. On the bright side, unlike headphones with an integrated mic, the boom microphone prevents your voice from getting completely drowned out. If you want a Bluetooth headset with better noise handling, check out the Plantronics Voyager 5200 Bluetooth Headset or the BlueParrott B450-XT Headset .

The Plantronics Voyager Legend's overall battery performance is mediocre. It lasts nearly eight hours off a single charge, which should be more than long enough to get you through an entire work day's worth of phone calls. It also has a standby mode to help conserve battery life between calls. Unfortunately, it uses a proprietary magnetic charging cable, which is a pain if you forget or misplace it.

The dedicated companion app is good. While it includes all the same functionality as the one for the Plantronics Voyager 5200 Bluetooth Headset , the Voyager Legend doesn't support 'Tile' to track the headset in case you misplace it. Other than that, it gives you a ton of customization options specific to phone calls like the ability to configure the sensors in the headset to automatically answer or reject a phone call while you're wearing the headset.

The Plantronics Voyager Legend is a Bluetooth 3.0 headset that supports multi-device pairing so you can easily switch between your PC and phone, which is convenient. Likely because this headset uses a much older version of Bluetooth, it has high latency on all devices while watching YouTube videos. It's worth noting that apps seem to compensate for this differently, so your mileage may vary.

The Plantronics Voyager Legend is a Bluetooth-only headset.

The Plantronics Voyager Legend is a Bluetooth-only headset that you can't use wired. It comes with a proprietary magnetic charging cable and a USB wall plug but has no other inputs.

This headset is Bluetooth-only and isn't compatible with PS4. It should work with any Bluetooth-enabled PC.

This headset is Bluetooth-only and isn't compatible with Xbox One.

The Plantronics Voyager Legend we tested doesn't come with a dock or base. While you can buy a docking cradle separately, we haven't tested it.

Plantronics Voyager Edge

The Voyager Edge is a Bluetooth headset from Plantronics, released in February 2014.

viperbox @viperbox

Posted: Jun 1, 2016

• Unsubscribe

Microphone issues Plantronics Voyager Edge

Hello. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. I try to pair with another phone, but the problem persist... Any ideas?

Is this a good question?

Fix works for the Plantronics 5200 also! I just applied it. Used black electrical tape to cover both sides holes on the round section.

May 24, 2021 by Sander ten Wolde

Dave Blankenship @daveblankenship

Posted: Mar 9, 2017

Super easy fix - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Was this answer helpful?

11 Comments:

Does it work sir? Mine has same problem too.

Apr 7, 2017 by Ricky Soewardy

Yep, it works great. You can test it by just covering the holes with a finger.

Apr 7, 2017 by Dave Blankenship

Hi Dave, I will try this. The unit I have has been working perfectly since new and almost 10 months old. The fading issue has only just started in the last week. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Motor Vehicle) people can hear me. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Yet I have no issue hearing them.

Apr 13, 2017 by john

Well scratch that test. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it.

Apr 23, 2017 by john

After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me.

I did the test above (covering the noise cancellation sensor) and my problem went away. Turns out the mic grooves were dirty, damping my voice enough that it thought my speech was background noise. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me.

May 31, 2017 by Losttexan

Show 6 more comments

Olawale Yussuff @olawaleyussuff

Posted: Jul 6, 2018

Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting...).

Picking it back today, I decided I wanted to know the reason and I found it and a solution.

Simply download the Plantronics hub (application) on your device. Scroll to the settings and turn off the ‘headset sensors’ and ‘HD voice’. The turn off the headset for about 5 - 10 secs and turn back on. Your device should work just fine. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/...

2 Comments:

Thanks, disabling HD voice worked! In my case, microphone recorded static, something like crackling noise. All good now.

Nov 30, 2018 by Ivan Grishagin

How did you all do that. I don’t see the options in the app.

Mar 6, 2019 by rtedeschi

Klaus @kballer

Posted: Apr 30, 2017

I had same problem with 2 consecutive Voyager Legend's . Just before turfing the headset, considering it being out of warranty, I thought to try washing the headset with Isopropyl Alcohol and carefully drying with compressed air only on the boom and speaker head. Now its working perfectly again.

5 Comments:

This also worked for me but on a Voyager Edge. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds.

Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. I could hear callers, but they couldn't hear me after the first couple of words. If I placed the microphone right next to my mouth then they could hear me normally. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. After drying it now works perfectly again.

Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. Thanks for the post above, it helped me!

i have the same problem exactly like yours but no solution worked for me , are there any advices?

Dec 11, 2018 by Mohamad Kabeel

Washing it with Isopropyl alcohol worked for me on my Voyager Legend. Thanks for the tip.

Oct 15, 2019 by Shrenik Bhura

Don’t use Isopropyl Alcohol because it contains water. Soak it in Denatured Alcohol which can be found in any paint dept at your local hardware store.

I soaked my Plantronics Legend in it and it completely restored my low volume microphone issues.

Here’s a how to video

https://youtu.be/H01l_GMQftc

Jun 14, 2020 by mightymikeamps

Not sure I agree here! Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. From the link below:

"... isopropyl alcohol can be safely used to clean electronic components, unlike denatured alcohol. When denatured alcohol evaporates, it leaves behind a residue that can affect the sensitive parts of a computer. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics."

https://sciencing.com/denatured-alcohol-...

Jun 19, 2020 by The G

Posted: Jul 20, 2016

same issue here. platronics sent me a new one and the same problem. after working perfectly for a couple months, i am now inaudible to parties i call. like i'm breaking up.

i have just 3 months old platronics voyager specel edition mic is not working i traid all the way i did update also but no use

Mar 13, 2020 by ahmed afridi

Rohit Dhavade @rohitdhavade

Posted: Jan 11, 2017

Same issue faced!

Plantronics replaced it, and new one got same issue within a week.

Rubbish piece of headset.

Jean-François Carrier @jeanfranco81871

Posted: Jul 26, 2017

Same issue here...

People comment that my voice is faint. Very annoying for an expensive headset.

I'm out of warranty and they are offering a discount on a replacement. Not sure what I'll do.

I'm now very hesitant of buying another Plantronics headset.

Turtucea Vasile @turtuceavasile

Posted: Jul 12, 2023

You can find a video on yt where a romanian guy is showing you how to fix it.. the problem is with the ambient microphone that is near by answer button

Could you post a link to the YouTube video please ? Or if you can’t post the link copy and paste the name of the video and the creator, It’s difficult to search for given your description unfortunately - not least because quite a few different headsets are referred to in this thread .

Jul 12, 2023 by Jonathan Histed

Achaz Israel @achaz

Posted: Jul 12, 2016

I just googled to see if there were known issues with the Plantronics Voyager Edge's microphone because I'm having that same exact issue!

I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though.

Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset!

I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units.

heartbeat927 @heartbeat927

Posted: Sep 6, 2016

I have the same problem. This is thr second one i bought and same thing

Adam West @atomm

Posted: Oct 4, 2016

First thing you do is make call then check to see if the mute is on! Push voice/mute button found on underside of mic boom. Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off.

The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling.

This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered.

I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated.

Email me if you have other questions

gonzoxxxxx @gonzoxxxxx

Posted: Dec 14, 2016

I have the same problem. I have four headsets all of them are Plantronics edge. They have the same microphone issue. Plantronics replaced 2 of them but the new ones went bad after 2-3 months. It has to be some kind of manufacturing defect. It's better to stay away from that headset. If anyone have this problem is better to send it back and ask for refund. I went through 6 headsets and they just die at some point. So the new one will not be any better.

3 Comments:

Try this - put a piece of tape over the two holes next to the call button. I assume the noise canceling is wonky...

Mar 9, 2017 by Dave Blankenship

I just tried the "tape-fix". It works!! Struggled with same sound cutting out after few seconds as everybody else. Thanks! You saved me a new unit or limiting to audio listening only. You are a hero.

Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. There's a small outer hole at the end of the boom mic (not sure if it's supposed to be like that but I can actually see a piece of copper wire inside the hole). I placed tape over that and it helped greatly.

Mar 23, 2022 by zantoka

dataron @dataron

Posted: Dec 21, 2016

I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one!

This Plantronics has sensor to turn off once I remove it from your ear. The sensor may not work very well. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. I don't want to play with all the sensor setting, someone might have better luck.

I download/install the software with my windows 10. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings.

To download and install MyHeadset Updater:

Go to http://www.plantronics.com/myheadset-upd...

Choose Voyager Edge, and then click Get Started.

Click Start.

Click Download.

Follow the on screen prompts for downloading and installing the application.

Craig McKellar @craigmckellar

Posted: Mar 20, 2017

Another thing to check is whether it's paired with more than 1 device? I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. Disconnecting it from the laptop then let the phone work perfectly.

Ham Burger @hamburger42862

Posted: Mar 31, 2017

I had the problem of people not hearing me after I dropped it.

I considered it broken and bought a new one.

The headset is great but the earpiece is a desaster.

A friend who is a dental technician made me a silicon earpiece based on

the unfortunately discontinued Bose Headset II earpieces.

Now it stays in the ear rock solid:

https://www.dropbox.com/sh/l21ia7edr7cmx...

VLad Koretsky @vladkoretsky

Posted: Apr 16, 2017

I've got the same problem, for the second time now, bought​ my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable.

And I've sent it to reseller, hope they will fix it or it will be replaced.

Trying to look for alternatives now in case if there will refund be possible.

But honestly Voyager edge is the​best..

Mine was replaced. Just got it back few days ago.

I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years.

Although, not sure how warranty would be valid or not outside US, for me it's very important.

So probably I'll stay with my edge ;)

Another plus for Plantronics.

Apr 30, 2017 by VLad Koretsky

Loris Valentini @lorisvalentini

Posted: Apr 21, 2017

Identical problem here. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This is the third headset that they change me in warrantly.

Did you try covering the two holes next to the call button with tape? I'm curious to see if this fixes any other set than mine...

Apr 21, 2017 by Dave Blankenship

Tom S @toms15048

Posted: Jan 12, 2018

Don't buy Plantronics products, especially the Voyager Edge. It has a known defect in the microphone and once yours is out of warranty, they won't replace it. Purchase a cheaper headset like Jabra or the like and you won't be disappointed.

Ravi Hossur @ravihossur

Posted: Jun 10, 2018

I have the same issue. Surprised that this particular problem has been reported for more than 2 years now and we still do not see a way out. The headset itself is great but disappointed to see that this is a perpetual problem with no resolution.

I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. They are pretty well designed but looks the recent headsets are not built to last!

Hi you should try the suggestion in my post below.

Jul 6, 2018 by Olawale Yussuff

TheTelecom Shop @thetelecoms9193

Posted: Oct 3, 2018

I have the same issue. But Some of the plantronics headsets are really good, But this is not good product

pgwmcc @pgwmcc

Posted: Nov 30, 2018

The darn thing shuts off in middle of conversation OR it says “answering phone” but never answers the incoming call.

And the so called voice system never works.

fkirkland @fkirkland

Posted: Feb 19, 2019

Dang! Looks like I'm not the only one by far!? When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! After a few years of use it has now become a piece of junk unless your just using it for music etc…

flaviosan @flaviosan

Posted: May 1, 2019

any oficial solution about my voice fading away due to mic or noise canceling issue? (plantronics legend headset) . i disabled HD voice and also tried to cover the noise canceling sensors but none solved the issue. Any other suggestion?

Freida Kirkland @freidakirkland

No one has gotten back to me on any of these problems. I’m thinking that maybe I am just expecting that the things I buy should last forever!? lol Good luck on getting some kind of help, if you do find out anything, I would appreciate your posting that here ;D

check the sensors on HUB level and disable :)

Sep 25, 2019 by jaijagat

Soak it in denatured alcohol like this

tromesa604 @tromesa604

Posted: Sep 2, 2019

I’m having the exact same probem. Honestly for a headset this expensive, these types of issues are completely unacceptable. It’s just disgraceful. Stay away from Plantronics - it’s bottom of the barrel garbage.

jaijagat @jaijagat

Posted: Sep 25, 2019

you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned

Rick Hyne @rickhyne

Posted: Oct 23, 2019

Same problem.

If I lower my voice, it just disappears.

Turned off ANC to see if it will make a difference. Probably will go back to a wired headset. Disappointed.

JC.Loui @jc_loui

Posted: Apr 16, 2020

I have two Voyager Legends and both are bad. Almost no microphone level. There seems to be no solution o this problem. Are there no Plantronix reps here to defend their reputation? Maybe this is a known issue they are covering up? Disappointed.

same problem with me - 2 voyager legends where microphone just stops working. I have tried cleaning microphone with Alcohol and then using compressed air. Still doesn't work. I noticed it will work if I put two fingers over mic near tip of unit. So something is causing my voice to seem like background noise. I may try taking apart the mic and then cleaning it out to see if that works

Apr 17, 2020 by Jim C

mightymikeamps @mightymikeamps

Posted: Jun 14, 2020

This is common with your model and the Plantronics Legend. It’s from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I live in Florida and use this at work, and while working out. So it only takes me a few months before everyone says they can barely hear me.

I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. They sell it in any paint department at every hardware store.

You don’t have to soak the battery side. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Then soaked for a couple more minutes. Then wiped off with a paper towel. Let it sit for a few minutes. Made a call to a couple people, and they all noticed a huge improvement.

if you ever drop your keyless entry in the swimming pool. This will fix that too!

Update (06/14/2020)

Here’s video on how to fix this:

Okay listen up guys, this is important. I have a Plantronics 5220 Voyager Legend. My microphone does not work on Cellular phone calls only. I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend!

So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me.

I bet this Bluetooth has a preset mode that after you've used it for so many hours, days or months it starts shutting the microphone off during phone calls so you have to buy another one. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Explain that one?

Dec 6, 2020 by Thomas Poling

I have a new Plantronics Voyager UC and I have the same problem. Mic works with voice recorder but not on zoom or meet. I have updated the software and tried it on Windows and Mac. Did you solved your problem, Thomas?

May 20, 2022 by Valentina F

sb.fitness79 @sbfitness79

Posted: Jun 18, 2021

Press mute and call button together and hold for 4 seconds to disable sensor

https://drive.google.com/file/d/1zpXRWMd...

daniel daniel @cdaniel2022

Posted: Apr 21, 2022

hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ

Stephen Hill @stephenhil77691

Posted: Sep 8, 2023

I have the Plantronics PLT V6200 which I bought because of the really long battery life.

Like the other posters here my mic suddenly gave trouble and people couldn't hear me on phone calls .

I tried the Plantronics hub with no joy . I couldn't find the holes to cover because the 6200 has the mic holes at each end of the neck band so I covered the set of holes on the left side of the band (which also has the anc on off button ) and bingo my mic is working perfectly .

Thanks for all the suggestions as I would never have thought of this .

Add your answer

Past 24 Hours: 14

Past 7 Days: 78

Past 30 Days: 381

All Time: 102,059

Our expert, award-winning staff selects the products we cover and rigorously researches and tests our top picks. If you buy through our links, we may get a commission. Reviews ethics statement

Plantronics Voyager Legend review: Plantronics Voyager Legend

The $99.99 Plantronics Voyager Legend proves headsets with boom mics can have style plus superb call quality.

Plantronics has been in the communications business since the dawn of the Jet Age and heady days of the Apollo space program. This experience shows in the company’s latest premium Bluetooth headset, the $99.99 Voyager Legend. It’s sure not a modest product name but designed as a follow-up to the Plantronics Voyager Pro Plus, and the Legend does what many might have though was impossible, improve on an already stellar design. In fact, the Voyager Legend offers even better call quality, a smaller size, a more comfortable fit, and a longer battery life. It’s still not inconspicuous compared with more minute headsets but if you do a lot of talking all over town and clear sound is your priority, you’ll want to splurge on this excellent mobile accessory.

Plantronics Voyager Legend

The bottom line, plantronic's hyper advanced voyager legend (pictures).

Design There’s no getting around the fact that the Plantronics Voyager Legend is a big contraption as Bluetooth headsets go these days. With its signature, and rather dated boom arm design, the headset is more bulky than compact competitors such as the Motorola Elite Silver, Jawbone Era, or even Plantronic’s own M55.

That said, the Voyager Legend is elegant compared to the rather unwieldy Jabra Supreme. Compared with the Supreme, the Legend has a premium feel thanks to plastics that I found reassuringly solid and well crafted. Indeed, while the headset’s ear loop is thick, it provides controls within easy finger reach. At the ear loop’s base sits a sturdy power switch while another switch above it toggles volume up and down.

The boom microphone arm is thinner that the one found on the Voyager Pro yet manages not to bend when positioning or appear flimsy. Two buttons live on the arm as well, a Voice key on the bottom edge, and Call button at the tip closest to your ear. I found both a cinch to press, though it was easy to accidentally hit either one while pushing the headset into my ear.

A standard gel ear tip comes attached to the Voyager Legend but Plantronics also bundles a larger and smaller size along with two foam earbud covers. I really appreciate the effort Plantronics took to make these tips a breeze to swap in and out of the device too. Just press inward and twist left or right to lock or unlock tips for insertion and removal.

Plantronics also says it took steps to make the Voyager Legend easier to wear for poor folks with glasses like myself. It seems the plan paid off since this is the most comfortable wireless headset I’ve used to date. The device also felt secure and lightweight in my ear, especially for a gadget this big. Another slick feature is the headset's sensors, which automatically detect when you remove it from or place it on your ear. It will smartly mute audio or answer calls depending on your actions.

Of course my experience wasn’t all puppies and rainbows. For example, none of the supplied ear tips felt anywhere as comfortable as the in-ear ear buds I prefer to use. Frankly what would really make the product impeccable in my view is an ear tip that compressed and slowly refilled my ear canal to provide a truly superior audio seal, almost like earplugs do.

To charge the Voyager Legend, Plantronics includes a small adapter to rest the headset’s metal contacts upon. The company also plans to sell a nifty travel case accessory for the device that also operates as an extended battery pack and charger for $29. Plantronics claims the case adds an extra 14 hours of additional talk time.

Performance Plantronics told me that this new incarnation of the Voyager line boasts not two but three microphones to improve audio. The device also supports wideband audio for extra clarity. My test calls backed up this claim with the Plantronics Voyager Legend turning in excellent call quality whether I was chatting from bustling New York streets, within crowded restaurants, or inside my raucous CNET offices. People on the other end couldn't tell I was chatting from a mobile connection either, though they could pick up ambient background noise such as babbling babies and running water.

Adhering to the Bluetooth 3.0 spec, the Voyager Legend features multipoint pairing, meaning you can link it to two devices simultaneously. In fact I had the headset connected to both my Samsung Galaxy S3 test unit and Windows 7 laptop. That said, using the Legend for VoIP calls yielded choppy audio mostly due to my old notebook’s old Bluetooth stack and supporting drivers. Plantronics sells a $49.99 Bluetooth dongle for this purpose. The Voyager Legend is also rated at to provide up to 7 hours of talk time and 11 days of standby time. My anecdotal use so far matches up with this boast and I have yet to charge the headset over two days of casual use.

Score Breakdown

• The Best Tech Gifts Under $100
• Traveling? Get These Gadgets!

Plantronics Voyager Legend Review

A reliable option for everyday use, but the fit leaves a bit to be desired

• Northeastern University

We independently evaluate all recommended products and services. If you click on links we provide, we may receive compensation. Learn more .

Plantronics Voyager Legend

Lifewire / Jason Schneider

Excellent call quality

Intuitive controls

Solid battery life

Awkward, finicky fit

Bulky awkward design

Lack of sound depth

If you want a mid-priced workhorse that can handle your day-to-day calls, then the Voyager Legend should fit the bill—but don’t expect it to really wow you.

• Durability/Build Quality
• Call Quality
• Battery Life
• Controls/Connectivity
• Competition
• Final Verdict

We purchased the Plantronics Voyager Legend so our expert reviewer could thoroughly test and assess it. Keep reading for our full product review.

The Plantronics Voyager Legend is a middle-of-the-road option that's a solid option for average users. When Plantronics developed this Bluetooth headset, they did so with convenience and connectivity in mind, folding in some interesting sensor functionality, a degree of moisture-resistance, and even voice assistance integration.

The fit in a user’s ear and the sound quality inherent with that loose fit do leave a bit to be desired, so don’t look to these if you intend to place calls in excessively noisy settings. But if you want a moderately priced Bluetooth headset with tons of convenience and solid voice clarity, then this could be a great option.

Design: Subtle and sleek with a bulky battery housing

The look of most of Plantronics more “active” Bluetooth headsets is largely the same: a grill-adorned boom mic coming from a cylindrical driver housing, a clear silicone eartip, and a bulky behind-the-ear housing that contains most of the inner workings, including the battery. This design is somewhat intentional, as it puts a lot of the components behind your ear, and ostensibly out of sight, but that fact does have some ramifications when it comes to comfort (we’ll get to that in a second).

The boom mic itself measures just under 3 inches from the ear piece, and that bulky behind-the-ear component is about 2-inches long and .5-inches thick. The boom does swivel to fold up alongside the over-ear component, leaving a smaller footprint both when storing and wearing the headset. And with a mostly black design and a silver, perforated grill along the boom, this is actually our favorite Plantronics design (the more expensive 5200 has red accents that aren’t exactly subtle).

Comfort: An awkward fit with some bulk behind the ear

One of the biggest negatives for the Voyager Legend is the stability of fit. That’s odd, because Plantronics was clearly going for a bit of a sporty design with this headset, which implies that it would be a very firm fit with a good amount of comfort, but because of some design choices, that isn’t the case.

First, a point on the eartip—what should be the tightest, most ergonomic part, is actually a little awkward. The eartip is made of clear silicone, but it’s a little bit more rigid than the silicone you typically find in sporty earbuds. As such, it doesn’t mold to your ear canal as well, and also doesn’t create the firmest seal.

Impressive connectivity and sensor functionality, alongside really crisp call clarity.

The standard set is about .5-inches in diameter, and Plantronics does include two other silicone tips in the box (one set is slightly bigger, and the other slightly smaller). While most earbuds reward you for finding the right size, it’s almost imperative with the Voyager Legend that you find your ideal fit. We also found it more comfortable to wrap the silicone tips in the included foam black coverings, even though we anticipate this material wearing down over time.

The other awkward part of the fit here is the behind-the-ear section. As mentioned, it seems like a bulk of the battery and connectivity components are inside this arm. It’s quite thick and bulky as a result, which is fine from a looks perspective when it’s tucked behind your ear, but we found that this added some uncomfortable weight pulling backwards, which exacerbated the loose fit. Overall, if you can get used to the earpiece floating in your ear, rather than resting nicely, then this will probably work for you, but we think Plantronics could have done a bit better.

Durability and Build Quality: Sturdy, light, and mostly reliable

As far as Bluetooth headsets go, the construction here is mostly solid. The whole unit is encased in a soft, matte rubber surfacing, which makes it both pleasant on the ear and also flexible. This softness works in its favor, as it isn’t rigid enough to snap. There is one swiveling rigid part—the boom mic—and though we do recommend being careful when storing and pivoting it, it feels pretty substantial.

There isn’t an advertised IP rating for these, meaning we can’t offer you any definitive levels of water or dust resistance, but Plantronics does state that there’s a P2i nano coating that allows the headset to resist moisture and sweat. This headset will cover you for most of your needs, even if you move and sweat a lot, but we don’t recommend using these in heavy downpour, or submerging them in water.

The sound quality on these was serviceable, providing a great level of detail without any substantial amount of low end.

Call Quality: Crisp and serviceable without some depth

We spent a few days with this headset, testing its call capabilities between our offices spaces, on the street, and in our home. The sound quality on these was serviceable, providing a great level of detail without any substantial amount of low end. This lack of low end could have largely been due to the lack of seal in our ear, but if you’re hoping to listen to any music on these, then you won’t be super impressed.

Where the headset really shines is in the microphone quality. There’s a three-mic array that aims to pick up sound and cancel noise from a variety of angles. There’s internal DSP that suppresses noise coming through the mic to ensure a good level of crispness when you’re speaking, and paired with a 20-band equalizer that adapts to the environment, the voice quality is impressive.

They’ve even included something called “side tone detection” that aims to pinpoint and suppress acoustic reverberations in your space. They’ve also built a mesh wind-guarding net underneath the microphone grill that actually serves as a windscreen, helping to reduce wind clipping. In our tests, the microphone really did shine on this device, even in particularly echo-y rooms.

Battery Life: Solid and reliable, true to the advertising

Plantronics puts the battery life at about 7 hours of talk time and 11 days of standby time. We can say that the talk time is right about 7 hours (perhaps a little shy if you use this headset in a noisy area, requiring a lot of reduction), and our useage did trend toward 11 days of standby. This is largely affected by your personal use, but we can say subjectively that the battery life was impressive and true to the claims on the box.

The interesting sensor technology and the steadfast connectivity in most of our tests serve as key selling points for this headset.

What’s more, is that it takes about 90 minutes for a full charge. There’s no quick charging function here, but that 90 minutes to a full charge is pretty impressive, even for higher dollar options. One important note is that the lithium ion battery here recharges with an included proprietary charger that locks in via a magnet. It makes it really easy to just plop the headset into the charger as it sits on your desk (it’s like a mini dock), but because this headset doesn’t use the more universal micro USB , you’ll need to make sure you have the included charger wherever you’re on the go. It’s a lack of convenience that definitely sets this headset back a bit.

Controls and Connectivity: Intuitive, flashy, and very impressive

The interesting sensor technology and the steadfast connectivity in most of our tests serve as key selling points for this headset. There are dual capacitive sensors around the ear that actually detect whether the headset is on your ear or off. This folds into the connectivity, because this actually tells your phone whether an incoming call should be routed to your headset or to the phone, without pressing any buttons. You can have this headset connected to two phones at once, and you can answer calls from either phone—in our experience, this handoff was pretty seamless.

There’s a really pronounced on/off toggle switch, as well as a slider-based volume control, and a function button that is mappable with the associated app. There’s Bluetooth 3.0 on-board, including A2DP, AVRCP, HFP, and HSP headset protocols, which means that you’ll get about 33 feet of range and plenty of compatibility with most phones. It’s a really nice package that works pretty well, though it is important to note that we ran into some slight Bluetooth interference on our first pairing. This was handily fixed when repairing fortunately.

Price: Mid-tier and mostly fair

The MSRP on the Voyager Legend headset is $99.99, which is pretty high compared with its functionality. Most of the time, you can find this headset for right around $60. This might seem like a lot for a simple phone call peripheral, but it’s actually less than many of the other premium options out there. This price point buys you impressive connectivity and sensor functionality, alongside really crisp call clarity. If you’re in the market for a Bluetooth headset, this one will last you a while.

Competition: It will cost you

Plantronics Voyager 5200: Similar in design, but more expensive than the Voyager Legend, the Plantronics Voyager 5200 gives you just a bit more in terms of premium features. If you need cleaner calls and a sturdier build, go for the 5200.

Jabra Stealth: There are a few Jabra options that could be considered competition, but in this price range with this compact build, the Jabra Stealth seems to offer an interestingly unassuming alternative. That’s if you want to shell out the extra money.

Sony MBH22 Mono Headset: From a brand like Sony, you’d expect solid reliability. But the features on the Sony MBH22 Mono Headset leave a bit to be desired. If you prefer Sony as a brand, go for it, but features put the Voyager Legend in a better class.

Take a peek at some of the other best Bluetooth headsets you can buy.

Solid performance for a mid-range price, but the fit isn't the best.

The Voyager Legend is a really solid Bluetooth headset that sits at a nice price point and gives you great call clarity. That said, there is plenty to be improved upon when it comes to the fit and comfort level.

Similar Products We've Reviewed:

• Mpow Pro Trucker Bluetooth Headset
• Bose Soundsport Pulse
• Sony MDR-RF995RK
• Product Name Voyager Legend
• Product Brand Plantronics
• Price $99.99
• Release Date October 2013
• Weight 0.64 oz.
• Product Dimensions 1 x 1 x 1 in.
• Color Black/silver
• Battery Life 7 horus talk/11 days standby
• Wired/Wireless Wireless
• Wireless Range 30 ft.
• Bluetooth Spec Bluetooth 3.0
• Headset Protocol A2DP, AVRCP, HFP, HSP
• Warranty 1 year

Get the Latest Tech News Delivered Every Day

• Jabra Evolve2 85 Review
• Plantronics Voyager Focus UC Review
• Jabra Steel Review
• Headphone Buying Guide: Top Factors to Consider
• Plantronics Voyager 5200 Review
• Earbud Reviews & Buying Guides
• The Best Wired Earbuds of 2024
• Mpow Pro Trucker Bluetooth Headset Review
• Bluetooth Headsets: A Buying Guide
• 5 Aspects That Determine Comfort and Fit of Headphones
• Plantronics Voyager 4220 UC Review
• Plantronics Backbeat Pro 5100 Review
• Willful M98 Review
• RHA T20i In-Ear Monitors (Gen. 2) Review
• Pansonite VR Headset Review
• A Complete Guide to Headphones

• Wireless Headsets
• EARN COMMISSIONS
• (800)683-5715

Login to my account

Enter your e-mail and password:

New customer? Create your account

Lost password? Recover password

Recover password

Enter your email:

Remembered your password? Back to login

Plantronics Voyager 5200 Troubleshooting Guide

For other helpful guides visit the  Plantronics Voyager 5200 resource center

Callers can't hear me / I can't hear callers

• Make sure your Voyager 5200 headset is paired to your mobile phone
• Reposition the headset on your ear as the sensors may not work
• Download the Plantronics Hub and disable Wideband Audio

My headset doesn't give me 7 hours of talk time

• Make sure your headset is paired to your phone
• Disable Wideband Audio in the Plantronics Hub
• Let your headset completely run out of battery then give it a full charge
• Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge

Pairing your Voyager 5200

1. With the Voyager 5200 headset power on press and hold the call button until you hear "pairing"

2. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices

3. Select PLT V5200

4. Once paired the LED lights will stop flashing and you'll hear "pairing successful"

Reset Sensors

1. Wearing the Voyager 5200, tap the call button to test sensors. A talk time voice alert means sensors are working. A tone means the sensors need to be reset.

2. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds.

3. You can disable your headset smart sensors through the Plantronics Hub software under the Settings 

Is your Voyager 5200 no longer working after the troubleshooting steps above?

Consider doing one of two things.

• Request a replacement from the manufacture if the headsets within th 1 year warranty.
• If out of the 1 year warranty, you'll want to order a new Voyager 5200 here or another two different models to consider is the AfterShokz Opencomm  and BlueParrott M300-XT

Sound like a pro on every call, even if your dog is barking in the background

Eliminate background noises for your microphone with Neep's AI-powered noise cancellation.

Try neep Free

Need help finding the best headset for your situation?

Contact us today and one of our friendly Advisors will match you with the right headsets.

CONTACT US TODAY

Should IT Teams Really Deal With Office Headset Support Tickets?

What Is the Best Plantronics Wireless Headset?

What Is a UC Headset?

Which is the Best Headset for Business Calls on a Busy Sales Team?

Yealink EHS36 Setup Guide For Discover D904 Wireless Office Headset

8 most frequently asked questions about office headsets.

5 Benefits Of Renting Your Office Headsets

The Complete Guide for Comfortable Office Headsets

What is the best wireless headset for office phones, shop our best selling headsets.

• Opens in a new window.

• Forums New posts Trending Search forums
• What's new New posts Latest activity
• Members Current visitors

How to install the Android 15 beta on your phone right now!

Plantronics Voyager Pro Bluetooth headset poor audio, any other options?

• Thread starter SHIVA77
• Start date Mar 24, 2014
• Samsung Android Phones
• More Samsung Phones
• Samsung Galaxy Note 2
• Verizon Galaxy Note 2
• Mar 24, 2014

I have 2 Voyager Pro BT headsets and have been using them for the past couple of years. Although I find them very comfortable, I do not like the audio quality, both for outgoing and incoming conversations. Yesterday I was recording a greeting on a VM using the VP and I was very dissapointed with the audio quality. The audio was weak, tinny and quite poor. Actually the speakerphone sounds 10 times better. Some might argue that the problem is with Samsung BT radios that aren't as good as others. But I wonder if anyone who has actually used the Voyager Pro, has found other models with better overall audio quality and comparable comfort?  

Well-known member

• Mar 25, 2014

SHIVA77 said: I have 2 Voyager Pro BT headsets and have been using them for the past couple of years. Although I find them very comfortable, I do not like the audio quality, both for outgoing and incoming conversations. Yesterday I was recording a greeting on a VM using the VP and I was very dissapointed with the audio quality. The audio was weak, tinny and quite poor. Actually the speakerphone sounds 10 times better. Some might argue that the problem is with Samsung BT radios that aren't as good as others. But I wonder if anyone who has actually used the Voyager Pro, has found other models with better overall audio quality and comparable comfort? Click to expand...

Thanks. Did you ever try the Voyager Pro, just for comparison.  

I too use the Voyager Legend. Sometimes it requires an earpiece reset for it sound good. I would go with the Plantronics updates too. Consider pairing your Pro with another phone/tablet to test it's functionality with that device. If it sounds much better, it is your phone's issue. And make sure it is at least 50% charged.  

• Mar 26, 2014

SHIVA77 said: Thanks. Did you ever try the Voyager Pro, just for comparison. Click to expand...

• Mar 27, 2014

I've been happy with Blue Ant Posted via Android Central App  

tony bag o donuts

• Mar 29, 2014

I hated BA when I used one years ago. I have used the Voyager 510, 520 and the pro for years. Never a problem. Phones used with it were the Moto Q9m, BB 8830, Droid Incredible, Galaxy Nexus and Note 2......When did you notice the problem? I use a parrot system in my car and it has gotten worse since 4.3.  

• Mar 30, 2014

Similar threads

• rupeshforu3
• Jan 16, 2024
• General Help and How To
• Feb 7, 2023
• Samsung Galaxy S22 & S22+ & S22 Ultra

• whoopitiyeet
• Dec 15, 2020

• Dec 3, 2021
• Google Pixel 6 & Pixel 6 Pro

• Nate Michanowicz
• OnePlus 7 & OnePlus 7 Pro

Latest posts

• Latest: Roosterman
• 21 minutes ago

• Latest: notforhire
• 34 minutes ago

• Latest: methodman89
• 57 minutes ago
• Latest: unirockers
• Today at 12:23 PM
• Latest: kikbxr1969
• Today at 12:10 PM

Members online

• Bruno Slivar
• islanddawg671
• maricopa1963
• Walter Wagenleithner
• thereynolds

Trending Posts

• Started by zero neck
• Mar 8, 2012
• Replies: 53K

• Started by AC News
• Today at 11:45 AM

• Started by planeboy
• Today at 11:01 AM

• Started by Sizzers
• Today at 9:28 AM

• Started by Walter Wagenleithner
• Jan 25, 2024
• Replies: 390

Forum statistics

Share this page.

• Advertising
• Cookies Policies
• Term & Conditions

Plantronics Voyager Legend review

Professional grade audio in a bluetooth headset.

TechRadar Verdict

Great design

Comfortable to wear

Excellent sound quality

Magnetic power connector

Why you can trust TechRadar We spend hours testing every product or service we review, so you can be sure you’re buying the best. Find out more about how we test.

The last time we looked at a Plantronics Voyager headset it was the Plantronics Voyager Pro UC v2 , and though it was pricy we were seriously impressed with the quality.

On the surface the Plantronics Voyager Legend - priced at £89.99/US$99.99 and TBC in Australia - looks a lot like its predecessor, but Plantronics has been working hard on improving an already impressive piece of kit.

In fact, in almost every respect it feels like a lot of thought and attention to detail has been paid to the new headset.

The ear piece is made of new material that fits comfortably in your ear and keeps it secure. A new sensor tells the unit when it is on your ear, so you can answer phone calls by simply attaching the Voyager Legend to your ear. This works well because it feels rather natural to hold the earpiece to your ear, much like you would do a phone.

Caller ID announces the name of the contact who's calling you, and if the earpiece is already being worn you can say "Answer" to answer the call. All of this makes the Plantronics Voyager Legend one of the best hands-free kits available, because at no time do you have to look at or handle your phone.

An extra microphone has been added to the array in the microphone arm to further increase voice quality, as well as eliminate background noise. The noise cancelling was already impressive, but the extra mic does well at keeping the speaker's voice clear even in very noisy environments.

Smaller changes to the buttons on the earpiece makes it more comfortable to use, and the inclusion of a MacBook-like magnetic charger is a great touch.

It might be a bit on the large size, but the Plantronics Voyager Legend is a comfortable and feature-packed headset.

Matt is TechRadar's Managing Editor for Core Tech, looking after computing and mobile technology. Having written for a number of publications such as PC Plus, PC Format, T3 and Linux Format, there's no aspect of technology that Matt isn't passionate about, especially computing and PC gaming. Ever since he got an Amiga A500+ for Christmas in 1991, he's loved using (and playing on) computers, and will talk endlessly about how The Secret of Monkey Island is the best game ever made.

One of Fallout season 1's most heart-breaking finale scenes was reshot because 'it didn't feel right', star says

The cyber landscape in 2024: AI, cyber attacks and disinformation

Prime Video movie of the day: Thirteen Lives is true-life survival thriller with 94% Rotten Tomatoes audience score

Most Popular

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Poor sound quality when using Plantronics Voyager 815

PC, Windows Vista

Posted on Sep 27, 2008 8:16 AM

Loading page content

Page content loaded

Sep 30, 2008 8:28 AM in response to jbarquinha

Oct 3, 2008 2:20 AM in response to jbarquinha

Oct 3, 2008 2:43 AM in response to dcheng0917

Oct 3, 2008 2:51 AM in response to dcheng0917

Oct 15, 2008 9:42 AM in response to jbarquinha

Jan 6, 2009 7:49 AM in response to dcheng0917

Jan 14, 2009 7:32 AM in response to jbarquinha

Jan 18, 2009 9:36 AM in response to jbarquinha

Jan 19, 2009 4:39 AM in response to jbarquinha

Jan 25, 2009 10:09 PM in response to Andy Ebben

Jan 25, 2009 10:33 PM in response to Xutip

Jan 26, 2009 2:26 AM in response to jbarquinha

Jan 26, 2009 7:51 AM in response to Thanar

Jan 27, 2009 11:12 AM in response to jbarquinha

Jan 27, 2009 12:40 PM in response to Thanar

Skype Top Forum Contributors: Ruwim.B  -  Techfreak_ 👍✅

April 17, 2024

Skype Top Forum Contributors:

Ruwim.B  -  Techfreak_ 👍✅

Contribute to the Skype forum! Click  here  to learn more  💡

April 9, 2024

Contribute to the Skype forum!

Click  here  to learn more  💡

• Search the community and support articles
• Skype for Mac
• Search Community member

Ask a new question

Very poor outgoing audio Plantronics Voyager Focus UC Headset

Hello, 

When attempting to use my Plantronics Voyager Focus UC bluetooth headset with Skype 8.12.02 the individuals I'm speaking to can not hear me due to extremely garbled audio. I have no issues using the headset on my phone with Skype, on my Windows machine with Skype or other apps on my Mac. The issue seems to be specific to Skype. As a work around I'm having to use the internal mic on my 2017 MacBook Pro (10.12.6). 

Has anyone else experienced poor audio quality using this headset? I've tried with both native Bluetooth and the USB adapter provided by Plantronics with no change in quality. 

Any input would be appreciated as it's very frustrating to not be able to use this headset with Skype.

Eric Worman

Report abuse

Replies (4) .

• Microsoft Agent |

Hello Eric Worman ,

I understand that you are having some bad audio quality that is coming from the headset, but my question, is this only happening to 1 specific contact or multiple Skype contacts?

We have also, other recommendable headset's that is good for the Skype application, please go to this link to know more about: Click here  

I will look forward to your response.

1 person found this reply helpful

Was this reply helpful? Yes No

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

Thanks for your feedback.

Thank you for responding. It happens when calling a Skype contact as well as making a Skype call to another number. 

I appreciate the recommendation of another headset but I already paid quite a bit for this headset which is also recommended so I would hope a solution could be found. I've reinstalled the app so hopefully there are some other options short of simply buying a new headset. Just to clarify, this headset works fine with other apps on my computer as well as my cell phone. 

Lates Skype version is causing the same choppy microphone problem with my Plantronics Savi W410-M. All other recording apps work well, so it's definitely a Skype issue. As Eric also notes, I too just paid a lot of money for a headset that was designed to work with LInk and Skype, and now just two months later, it doesn't work. I spoke with Plantronics support, and of course, they say it's Skype's issue to fix. Is there any plan yet for an update? 

Thanks and kind regards,

I just wanted to update this thread with some additional information. In addition to Skype support (which is nothing more than a community forum) I have been working with Plantronics support which are amazing people to work with. Apparently in the last couple days a new update was released which has resolved this issue. The Plantronics tech I was working with went out of their way to setup a test environment to try and replicate the issue and escalate with Microsoft but realized the issue was fixed in the latest update.

I'm very disappointed that this Skype issue was never acknowledged here or that an update to fix the issue was released.

I would definitely recommend anyone considering a headset take a good look at Plantronics as their support is top notch.

16 people found this reply helpful

Question Info

• Audio and Video
• Norsk Bokmål
• Ελληνικά
• Русский
• עברית
• العربية
• ไทย
• 한국어
• 中文(简体)
• 中文(繁體)
• 日本語

Audio Files – Hi Quality Audio Sample as tribute to Moscow 2015

As a tribute to Moscow Hi End Show 2015, BLUE MOON Audio Technology has created a sample with tracks of native files both in standard and high resolution. These files belong to Max Research production, a record company partner of BLUE MOON Audio T.

The high quality of the songs is as near as possible to the reality of the sound event.

You can download free the file of this album and listen to it with your system. Then, you can repeat the listening of the same songs with the system by BLUE MOON Audio at MHES , room 219, and make a comparison.

Enjoy your listening

Download the album in “Audio Files”, As a tribute to Moscow Hi End Show 2015

01 DL005 BIP JAZZ BOP SEXTET – 02 JOHNNY S BLUE – (Lee Morgan) 5 52 – No Smokin

02 DL025 Accademia De Musici F.P. – 14 Scaramella, Josquin Desprez (ca.1450-1521) – DE PROPORTIONE

03 DL027 SALON DE MUSIQUE – 17 IL GABONANO (3.44) Gasparo Zanetti 1645 – TEMPI DI SFESSANIA

04 DL030 FALCIONI A. MATELLI R. BENEDETTI A. – 09 GB Pergolesi Quis est homo.. – STABAT MATER

05 DL032 OMA – ANIMAMETICCIA – 01 ANIMAMETICCIA

06 DL033 FALCIONI G. and A. – 07 G Rossini-La grande fanfare-3 02(arr.G Falcioni) – Horn and Organ Recital

07 DL035 TRAININI R. 07 VERGARI P. – 03 Debussy-Sonate-Prologue (4.17) – From Serenade to Meditation

08 DL036 LONTANISSIMO 3 – Valentin Silvestrov – Post Scriptum – II Andantino- Cortesi-Venturi

09 DL039 Controquintetto . Melani L. Meocci A. – 10 Tosca E lucevan le stelle-G.Puccini – Una Notte all’Opera- 24Bit 96KHz

10 DL040 PASQUINI R. – 01 Tempo giusto 1.05 – Time just – ROBERTO PASQUINI PLAYS ELERT-24Bit 96KHz

11 DL041 Taka’s Question 4 Bach (ich ruf zu dir) – Vergari-Dragoni-Tonelli-2011-24Bit 96KHz

12 DL042 03 O NOVUM cælo – Hymnus 2.16 PROPRIUM SANCTORUM-Musica e canto Gregoriano-24Bit 96KHz

13 DL046 09 Schnittke-Rondò per violino e pianoforte-24Bit 96KHz

14 DL047 02 J.S.Bach – Beloved Jesus, we are here BWV 731-24Bit 96KHz

15 006 E.Fitzgerald – Like Someone In Love 24dB-96Kz 01 There’s a Lull in My Life Tape in HD-24Bit 96KHz

16 008 Sinatra Swings – 24-96 05 Love Walked In 2.22 Tape in HD-24Bit 96KHz

17 Bach – Violin Conc_01BWV 1041No tempo-Oistrach violin- Royal P.O. 1964 Tape in HD-24Bit 96KHz

18 Beethoven – 06 Sinfonia 1 – 2 Allegretto – F.Reiner Chicago S O Coro 1961 Tape in HD-24Bit 96KHz

Send Us A Message Here Cancel reply

Your email address will not be published. Required fields are marked *

• Streaming Media 101
• Wowza Streaming Engine
• Live Streaming Bootcamp
• Video Quality Metrics
• AV1 encoding
• Video lessons

About Jan Ozer

Streaming learning center where streaming professionals learn to excel.

• How to Build an Encoding Ladder: What You Need to Know
• Enhancing Video Quality with Super-Resolution
• Norsk Studio: A No-Code Interface for Media Workflows
• Simplifying Streaming Workflows with Norsk: An Interview with Dom Robinson
• The Business Case for Norsk: Interview with id3as CMO Eric Schumacher-Rasmussen
• Norsk for Broadcasters: Interview with id3as’ Steve Strong

Review of Moscow State University Video Quality Measurement Tool

Jan Ozer January 19, 2015 Blogs Leave a comment 522 Views

Related Articles

New Lesson Helps Students Choose the Best Codec for Streaming

March 18, 2023

What is Cloud Gaming (and Why You Care)

February 11, 2023

HEVC Passes AV1 on CanIUse

December 24, 2022

Tutorial: Producing Live-Streamed Events with the Roland V-02HD MK II

December 19, 2021

A recent consulting project necessitated that I add objective quality measurements to the analysis. The tool I used was the Moscow Statue University Video Quality Measurement Tool (VQMT) , which enables comparisons using Peak Signal to Noise (PSNR), Structured Similarity Index (SSIM), and the new Video Quality Metric (VQM), which I found most useful. 

In this review on the Streaming Media Europe site, I discuss how VQMT works and why it’s so useful. If you do a lot of encoder or codec comparisons, you’ll find this $999 tool as invaluable as I did. 

Tags Streaming production

Take the Bitmovin Video Developer Survey

Contribute to the one of the most valuable sources of industry data by completing the …

Speech-to-text In Premiere Pro – Fast, Easy, Accurate, and Free

This video tutorial teaches you how to convert speech-to-text in Premiere Pro. I’ve been using …

Streaming Media 101: Training for App & Player Development/Testing Professionals

Leave a reply cancel reply.

Your email address will not be published. Required fields are marked *

Save my name, email, and website in this browser for the next time I comment.

Victor Mukhin

• Scientific Program

Title : Active carbons as nanoporous materials for solving of environmental problems

However, up to now, the main carriers of catalytic additives have been mineral sorbents: silica gels, alumogels. This is obviously due to the fact that they consist of pure homogeneous components SiO2 and Al2O3, respectively. It is generally known that impurities, especially the ash elements, are catalytic poisons that reduce the effectiveness of the catalyst. Therefore, carbon sorbents with 5-15% by weight of ash elements in their composition are not used in the above mentioned technologies. However, in such an important field as a gas-mask technique, carbon sorbents (active carbons) are carriers of catalytic additives, providing effective protection of a person against any types of potent poisonous substances (PPS). In ESPE “JSC "Neorganika" there has been developed the technology of unique ashless spherical carbon carrier-catalysts by the method of liquid forming of furfural copolymers with subsequent gas-vapor activation, brand PAC. Active carbons PAC have 100% qualitative characteristics of the three main properties of carbon sorbents: strength - 100%, the proportion of sorbing pores in the pore space – 100%, purity - 100% (ash content is close to zero). A particularly outstanding feature of active PAC carbons is their uniquely high mechanical compressive strength of 740 ± 40 MPa, which is 3-7 times larger than that of  such materials as granite, quartzite, electric coal, and is comparable to the value for cast iron - 400-1000 MPa. This allows the PAC to operate under severe conditions in moving and fluidized beds.  Obviously, it is time to actively develop catalysts based on PAC sorbents for oil refining, petrochemicals, gas processing and various technologies of organic synthesis.

Victor M. Mukhin was born in 1946 in the town of Orsk, Russia. In 1970 he graduated the Technological Institute in Leningrad. Victor M. Mukhin was directed to work to the scientific-industrial organization "Neorganika" (Elektrostal, Moscow region) where he is working during 47 years, at present as the head of the laboratory of carbon sorbents.     Victor M. Mukhin defended a Ph. D. thesis and a doctoral thesis at the Mendeleev University of Chemical Technology of Russia (in 1979 and 1997 accordingly). Professor of Mendeleev University of Chemical Technology of Russia. Scientific interests: production, investigation and application of active carbons, technological and ecological carbon-adsorptive processes, environmental protection, production of ecologically clean food.   

Quick Links

• Conference Brochure
• Tentative Program