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Home » Article » Admins at World Tour Boston

Admins at World Tour Boston

The Admin team arrived in Boston last week, ready to rock their second World Tour stop of the season! The night before the event, the team attended the New England User Group meeting where Marc gave an overview of the Boston World Tour and the content planned for Admins. It was a fantastic way to pump up the energy before a day packed with learning, connecting, and exploring on Wednesday.

Breakfast and a Breakout

The morning of World Tour started in a big way with the Boston Ohana showing up in full force! At 8:30 a.m. Rebecca and Marc inspired the crowd to Amp up their Awesome Admin Superpowers with their breakout session, Salesforce for Admins.

If you didn’t see the session, or even if you did, you can follow along with the Build Your Admin Career on Salesforce trailmix .

Admin Energy Overflowed in the Theater

Then, the Admin Theater was in full swing and packed all day long!

The speaker topics and slides covered a range of awesome info from Lightning best practices to inheriting an org to how to find answers in the Trailblazer Community. We put all of the presentations into one zip file that you can download here .

The demo booths just outside the theater covered topics like app building for Admins, and reporting. These booths are “ask the expert” style where you can bring your questions and see live solutions by members of our Ohana like Steve Molis and Jen Lee!

To share a little bit of the World Tour magic with those of you who couldn’t attend, Rebecca and Marc went live on Facebook to show you around. Check out their recordings below:

? Live from the #SalesforceTour Boston with Marc Baizman and David Carnes! ? We’re live at the #SalesforceTour Boston with Marc Baizman and Rebecca Saar!

We even had time to have some photo booth fun with Boston-area Community Group leaders!

Thanks for coming out, learning, and having a great time with us, #AwesomeAdmin Ohana. We can’t wait to see you at the next event!

Rachel Mincarelli

Rachel is the social media marketing manager on the #AwesomeAdmin team at Salesforce. She is passionate about all things branding, and her mission is to help get as much amazing content out to Salesforce Admins as possible. When she's not online, she loves cooking, dancing, and hiking around the East Bay with her family.

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As our global partnership with Salesforce expands, so does our presence at their events to connect with you and help brands just like yours deliver exceptional customer experiences—every day.

Come connect with us!

Meet our team at upcoming events like World Tour, Connections and Dreamforce. See how you can leverage AI + social data + CRM to drive revenue, grow and retain a loyal customer base, and strengthen brand equity.

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Connections

Salesforce World Tour is a series of free, in-person, full-day events in cities around the world. Attendees will get to experience the future of business, connect with experts, and network with local industry peers—like us!

We look forward to seeing you onsite at the following World Tour locations, and invite you to stop by our demo station and sit in on our expert speaking sessions in select cities.

World Tour DC

April 10, 2024

Washington DC | Walter E. Washington Convention Center 

How to Deliver your Customer 360 with AI and Social Data

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World Tour NYC

April 25, 2024

New York, NY | Jacob Javits Convention Center | Theater 3

How to Deliver your Customer 360 with AI and Social Data (2pm ET)

World Tour Essentials Singapore

May 8, 2024

Singapore | Marina Bay Sands

Come be inspired by dynamic sessions, live demos, local Trailblazer stories, and much more.

World Tour London

June 6, 2024

London | ExCel London

Come meet the team at the largest World Tour event outside the US!

World Tour Boston

June 18, 2024

Location | TBA

Past events

Let’s connect!

Home Run from Salesforce World Tour Boston

Any Red Sox fan knows that the home-opener in Fenway Park is always a big event on the calendar! This year, the Red Sox game served as a great backdrop to the Salesforce Boston World Tour. With that in mind, let’s take a review of the recent Boston World Tour through a baseball lens.

First Pitch – World Tour events are always great events to bring in customers and prospects to a regional event and cut down on travel costs. Boston’s Hynes Center provided the perfect venue to not only find out more details about new Salesforce capabilities, but Engageware, as a Gold Sponsor, was set up to meet and talk with existing customers and new leads. One of the most effective lead engagement strategies we use for trade shows and events is our own Scheduler product , which allows people to book meetings in as short as 15 minute increments in a round robin format with our booth staff. Or, our Account Executives have their own invitation links that they send to clients for 1:1 meetings. Each meeting ensures that the right person is available to meet with the customer and we’re able to staff our booth accordingly, making each “First Pitch” a strike!

Hit and Run – As a Product Manager, one of the most valuable parts of these events is talking with other Salesforce customers about how they are innovating on the Salesforce Platform. This first-person perspective is really valuable in making sure that our future Scheduler roadmap is aligned with customer needs. Talking with Commerce Cloud users and Salesforce experts over breakfast was a fantastically productive first session. I had the opportunity to speak with a major athletic retailer and a local company providing video solutions, who were both not only advancing their own products, but putting the customer in a better position to score. And any time you can accomplish two goals in one at bat, you’re on the winning base path. Einstein recommendations in the Commerce Cloud serve up retailers’ recommendations that continually learn based on customer behavior, product data and order history. If Einstein generates sales of products like athletic footwear due to the presence of compelling video, it’s going to serve up those types of products more and more. The retailer and the video company both win. Go Team!

Extra Inning Analytics – As the game moves into extra innings, a Manager has to fully understand the players he has available, the match-ups that are presented to him, and the risk/reward payoffs that accompany late game decisions. It’s an analytics mash-up that big league managers execute every single game, but becomes magnified in extra frames. Fortunately, most Major League managers have honed their game time analytics over dozens of years. The World Tour highlighted Einstein throughout the show and made it abundantly clear that even arm-chair Managers can bring complex analytics into their game decisions in a very simple manner. With Einstein Discovery, you don’t have to be a Data Scientist to understand and use powerful AI. Einstein Discovery identifies the key contributors to business outcomes and in plain language, identifies the areas that can be improved. With Intelligent Appointments from Engageware , users can see how key meetings helped to drive Opportunities through to contracts.

Walk Off Hit – When the home team is up in the last inning, or in the Home Opener’s case, extra innings, all it takes is one key hit in the bottom half of an inning to end the game. It can be a game ending home run, or a series of key singles and walks, but nothing gives the fans more of what they want than the winning run crossing home plate at the end of the game. Salesforce’s Financial Services Cloud provides financial services teams across Wealth Management, Retail Banking and now Insurance with that excited feeling because it provides exactly what the users need. FSC includes rich data elements that allow users to identify financial health and can include everything measurable for a client from total assets to car loans. Financial goals allow wealth managers and bankers to understand key drivers for a client such as retirement planning, or college funding plans. And referrals for commercial bankers allow them to easily identify and track the key people in their company that are helping to drive additional business, like home equity loans or new credit cards. At the heart of every financial services relationship is trust and communication, which is why so many financial services customers have embraced Scheduler and Intelligent Appointment capabilities to reach out and easily set a meeting with the right person, for the right meeting. And with FSC, invitations are generated for key events or referrals automatically so that bankers, agents and wealth managers can focus on the relationship, and not meeting administration.

At the end of the day, not only had the Red Sox won, but Salesforce once again hit it out of the park with another successful World Tour event.

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Let’s Meet!

Extentia’s Salesforce Team is all charged up,  set for a day of innovation and inspiration at the Salesforce World Tour, Boston. We look forward to taking our Salesforce expertise to a whole new level by interacting with speakers, participating in hands-on sessions, and leveraging the networking opportunity with other members in the Salesforce ecosystem.

Meet us at the Salesforce World Tour and find out how to leverage our Salesforce expertise, as a Gold Consulting Partner and AppExchange Partner , for your business! 

Schedule a Meeting

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As Salesforce Consulting Partner, we have over a decade of experience across various clouds including Sales, Service, Marketing and Community Cloud with a strong focus on Health Cloud and Financial Services Cloud implementations. We strive to consistently deliver value to customers with experience-centric transformation, design-led solutioning, and Customer 360 implementations, with a particularly impressive track-record in building Salesforce solutions with Lightning Web Components (LWC), Einstein Analytics, Heroku, and third-party integrations. Further, as Salesforce certified PDO Experts, we have proven expertise in Salesforce’s security review processes, working with ISVs across the globe to define, wireframe, develop, package and list products on the Salesforce AppExchange.

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